FRONT LOADING WASHER POLICY ■ This Limited Warranty Does NOT Cover in the Following Cases With regard to damages or failures resulting from misuse, improper installation, maintenance, natural disaster or repair (unauthorized technician or parts, as specified by LG), Customer will be charged for the repair. Strange vibration or noise caused by not removing transit bolts or packing materials. Tub support (Slim model) Carton base Transit bolt Remove the transit bolts & packing materials. Leakage caused by dirt (hair, lint) on gasket and door glass. Clean the gasket & door glass. Gasket damage caused by closing door on part of clothes. Before closing door check carefully if whole load is inside the drum and nothing is left beyond the gasket. Not draining caused by clogging of pump filter. Clean the pump filter. Water is not coming because water inlet valve filters are clogged or water inlet hoses are kinked. Clean the inlet valve filter or reinstall the water inlet hoses. Inlet filter Water is not coming because too much detergent use. Water is not supplied because the water tap is not turned on. Clean the detergent disperser drawer. Water tap Leakage caused by improper installation of drain hose or clogged drain hose. Turn on the water tap. Elbow bracket Tie strap Reinstall the drain hose. Leakage caused by improper installation of water inlet hose or using other brand inlet hoses. Reinstall the inlet hose. No power problem caused by loose connection of power cord or electrical outlet problem. Reconnect the power cord or change the electrical outlet. Water hammering (banging) noise when washer is filling with water. Service trips to deliver, pick up, install the product or for instruction on product use. The removal and reinstallation of the Product. High pressure water Natural water flow Sudden stopping Loud noise water flow Adjust the water pressure by turning off the water valve or water tap in the home. The warranty covers manufacturing defects only. Service resulting from improper Installation is no covered.