LG | GMJ916NSHV | LG GML916NSHV Owner’s Manual

ENGLISH
FRANÇAIS
ESPAÑOL
OWNER’S MANUAL
BOTTOM FREEZER
FRIDGE
Please read this owner's manual thoroughly before
operating and keep it handy for reference at all times.
GLS8848SC/GMJ916NSHV/GML916NSHV
www.lg.com
MFL69002227_Rev.01
Copyright © 2017 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
ENGLISH
TABLE OF CONTENTS
3
35
Adjusting the Fridge Shelves
35
- Detaching the Shelf
35
- Refitting the Shelf
36
- Using the Folding Shelf
36
- When Closing the Door
37
Big Fresh Zone
37
- Removal of the Big Fresh Zone drawer
37
- Refitting the Big Fresh Zone drawer
38
How to remove and refit the vegetable
box
39
Extra Space (Multi collection corner)
39
Fridge Basket
15INSTALLATION
39
Dairy Corner
15
Installation Overview
40
- Door-In-Door Shelf Disassembly
16
Unpacking Your Fridge
41
Adjustable Moving Basket
16
Choosing the Proper Location
41
Freezer Drawer
16
- Flooring
41
- Freezer Drawer Removal
17
- Ambient Temperature
42
- Refitting the Freezer Drawer
17
How to Remove the Fridge Door
42
Freezer/Fridge Basket
22
How to Remove the Freezer Door
22
Height Adjustment
22
- Fridge Door Height Adjustment
23
- If the heights of the Freezer doors are
different
43
Using LG SmartThinQ Application
44
Smart Diagnosis™ Using a Smart Phone
24
Connecting the Water Line
45
Using Smart Diagnosis™
24
Turning On the Power
4
PRODUCT FEATURES
IMPORTANT SAFETY
INSTRUCTIONS
13COMPONENTS
13
Fridge Exterior
14
Fridge Interior
25HOW TO USE
39Door-In-Door
43SMART FUNCTIONS
46MAINTENANCE
46Cleaning
25
Before Use
47
Replacing the Pure N Fresh filter
26
Control Panel
48
Replacing the Water Filter
26
- Control Panel Features
28
In-Door Ice Bin
28
- Detaching the In-Door Ice Bin
28
- Assembling the In-Door Ice Bin
29
Automatic Icemaker
31
Ice and Water Dispenser
32
Storing Food
32
- Food Preservation Location
34
- Food Storage Tips
34
- Storing Frozen Food
49TROUBLESHOOTING
60 DISPOSAL OF YOUR OLD
APPLIANCE
PRODUCT FEATURES
3
* Depending on the model, some of the following functions may not be available.
Door Alarm
The Door Alarm function is designed to prevent malfunctions that could
occur if a fridge door or freezer door remains open. If a fridge door or freezer
door is left open for more than 60 seconds, a warning alarm sounds in 30
second intervals until it is closed.
Auto Closing Hinge
The fridge doors close automatically with a slight push.
Express FREEZE
The freezer section is maintained at the coldest temperature for a 24-hour
period before automatically resuming normal operation. The freezer display
temperature will not change when Express Freeze is engaged. It will also
enhance ice production whilst it is on.
FILTERED WATER AND ICE DISPENSER
The water dispenser dispenses fresh, chilled water.
The ice dispenser dispenses cubed and crushed ice.
ENGLISH
PRODUCT FEATURES
4
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
This guide contains many important safety messages. Always read
and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages
that inform you of hazards that can kill or hurt you or others, or
cause damage to the product.
All safety messages will be preceded by the safety alert
symbol and the hazard signal word WARNING or CAUTION.
These words mean:
WARNING You can be killed or seriously injured if you do not
follow instructions.
CAUTION Indicates an imminently hazardous situation which,
if not avoided, may result in minor or moderate injury,
or product damage.
WARNING
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yyKeep ventilation openings, in the appliance enclosure or in the builtin structure, clear of obstruction.
yyDo not use mechanical devices or other means to accelerate
the defrosting process, other than those recommended by the
manufacturer.
yyDo not damage the refrigerant circuit.
IMPORTANT SAFETY INSTRUCTIONS
5
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yyDo not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
yyThe refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. When disposal, please consult
with service agent or a similarly qualified person.
yyUse non-flammable cleaner. Failure to do so can result in fire,
explosion, or death. Always remove power cord from the wall outlet
prior to cleaning in the vicinity of electrical parts (lamps, switches,
covers, controls, etc.).
yyWipe up excess moisture with a sponge or cloth to prevent water
or Liquid from getting into any electrical part and causing an electric
shock.
This appliance contains a small amount of isobutane refrigerant
(R600a), natural gas with high environmental compatibility, but
it is also combustible. When transporting and installing the appliance,
care should be taken to ensure that no parts of the refrigerating circuit
are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or
potential sources of ignition and air the room in which the appliance is
standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak
in the refrigerating circuit occurs, the size of the room in which the
appliance may be sited depends on the amount of refrigerant used.
The room must be 1m2 in size for every 8g of R600a refrigerant inside
the appliance. The amount of refrigerant in your particular appliance is
shown on the identification plate inside the appliance. Never start up
an appliance showing any signs of damage. If in doubt, consult your
dealer.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
6
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
WARNING
Power
yyNEVER unplug your fridge by pulling on the power cord. Always grip
the plug firmly and pull it straight out from the outlet.
yyIf the supply cord is damaged, it must be replaced by the
manufacturer or its service agent or a similarly qualified person in
order to avoid a hazard. Do not use a cord that shows cracks or
abrasion damage along its length or at either the plug or connector
end.
yyDo not use an uncertified power outlet.
yyUnplug the power plug immediately in the event of a blackout or
thunderstorm.
yyPlug in the power plug with the power cord facing downward.
Installation
yyContact an authorized service center when you install or relocate the
fridge.
yyWhen moving your fridge away from the wall, be careful not to roll
over or damage the power cord.
yyConnect this product to a dedicated grounded electric outlet
conforming with the rating prior to use. It is the user’s responsibility
to replace a standard 2-prong wall outlet with a standard 3-prong
wall outlet.
yyDo not install the fridge where there may be a danger of it falling.
Installation on a non sturdy timber floor may cause difficulty in door
alignment and cause the cabinet to deform.
IMPORTANT SAFETY INSTRUCTIONS
7
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yyUse two or more people to move and install the fridge.
Failure to do so can result in back or other injury.
yyTo reduce the risk of electric shock, do not install the fridge in a wet
or damp area. Do not install in any outdoor or sheltered outdoor
location or direct sunlight.
yyOnly use the new hose-sets supplied with the appliance and do not
reuse the old hose-sets.
yyThe water pressure must be 20~120 psi or 138~827 kPa or
1.4~8.4 kgf/cm² on models without a water filter and 40~120 psi or
276~827 kPa or 2.8~8.4 kgf/cm² on models with a water filter.
Use
yyDO NOT allow children to climb, stand, or hang on the fridge doors
or shelves in the fridge. They could damage the fridge and seriously
injure themselves.
yyWhere fitted, do not place heavy objects on the dispenser of the
fridge or hang onto it.
yyDo not place heavy or dangerous objects (bottles or vases with
liquid) on the fridge. It may fall or spill and cause injury, fire, or
electric shock when opening or closing the door.
yyDo not put live animals inside of the fridge.
yyDo not allow children to climb into the product when it is in or out of
use.
yyIn the event of a gas leak (propane/LPG), ventilate sufficiently and
contact an authorized service center before use. Do not touch or
disassemble the electric outlet of the fridge.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
8
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yyIn the event of a refrigerant leak, move flammable objects away
from the fridge. Ventilate sufficiently and contact an authorized
service center.
yyDo not use or place flammable substances (chemicals, medicine,
cosmetics, etc) near the fridge or store them inside the fridge. Do
not place the fridge in the vicinity of flammable gas.
yyThis appliance is intended to be used in household and similar
applications such as
- staff kitchen areas in shops, offices and other working
environments
- farm houses and by clients in hotels, motels and other residential
type environments
- bed and breakfast type environments
- catering and similar non-retail applications.
yyThis appliance has an incorporated ice-maker installed by the
manufacturer. If you have any problem with this feature, please
contact an authorised service conter.
yyDo not use this product for special purposes or mobile applications
(storage of medicine or test materials or on ships, etc).
yyUnplug the power plug before cleaning or repairing the fridge.
yyIf the fridge is fitted with light bulbs and require replacing, unplug
the fridge or turn off the power before doing so.
yyDo not modify or extend the power cord.
yyDo not use a hair dryer to dry the interior. Do not light a candle to
remove any interior odor.
IMPORTANT SAFETY INSTRUCTIONS
9
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yyFor your safety, this appliance must be properly grounded. Have the
wall outlet and the circuit checked by a qualified electrician to make
sure the outlet is properly grounded.
yyDo not use an outlet that can be turned off via a remote switch. Do
not use an extension cord. It is the user’s responsibility to replace a
standard 2-prong wall outlet with a standard 3-prong wall outlet.
yyDo not, under any circumstances, cut or remove the third (ground)
prong from the power cord.
yyDo not use an adapter plug and plug the power plug into a multioutlet extension cord.
yyDisconnect the power cord immediately if you hear a noise, smell a
strange odor or detect smoke.
yyTurn the power off if dust or water from above or below penetrates
into the fridge. Call a service agent.
yyDo not disassemble or modify the fridge.
yyDo not put hands, feet, or metal objects below or behind the fridge.
yyDo not operate the fridge or touch the power cord with wet hands.
yyIn fridges with automatic icemakers, avoid contact with the moving
parts of the ejector mechanism or with the heating element that
releases the cubes. Do not place fingers or hands on the automatic
ice-making mechanism while the fridge is plugged in.
yyWhen dispensing ice from the dispenser, do not use crystal
ceramics.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
10
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yyDo not touch the cold surfaces in the freezer compartment with wet
or damp hands, when your fridge is in operation.
yyDo not put glass containers, glass bottles or beverage cans in the
freezer.
yyDo not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
yy(For CENELC countries) This appliance can be used by children aged
from 8 years and above and persons with reduced physical, sensory
or mental capabilities or lack of experience and knowledge if they
are supervised or been given instructions concerning the use of
the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
yyCENELEC countries: AT, BE, BG, HR, CY, CZ, DK, EE, FI, MK, FR,
DE, GR, HU, IS, IE, IT, LV, LT, LU, MT, NL, NO, PL, PT, RO, SK, SI,
ES, SE, CH, TR, GB
yy(For IEC countries) This appliance is not intended for use by persons
(including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they are
supervised or been given instructions concerning the use of the
appliance by a person responsible for their safety. Children shall not
play with the appliance.
yyDo not refreeze frozen foods that have thawed completely. It may
result in serious health issues.
IMPORTANT SAFETY INSTRUCTIONS
11
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yyIf you are throwing away your old fridge, make sure the CFC coolant
is removed for proper disposal by a qualified servicer. If you release
CFC coolant, you may be fined or imprisoned in accordance with the
relevant environmental law.
yyDisposed or abandoned fridges are dangerous, even if they are
sitting for only a few days. When disposing the fridge, remove the
packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
yyIf the refrigerant gas has leaked, do not touch the fridge or the
power outlet and ventilate the room immediately. A spark could
trigger an explosion causing a fire or burns. Because this fridge
uses natural gas (isobutene, R600a) as the environment-friendly
refrigerant, even a small amount (50~60g) is combustible. If gas
leaks from severe damage during delivering, installing or using the
fridge, any spark may cause fire or burns.
CAUTION
Installation
yyThe fridge must be properly installed in accordance with the Installer
Instructions that were taped to the front of the fridge.
yyBe careful when you unpack and install the fridge. Immediately
dispose of packing materials (plastic) out of reach of children.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
12
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
Use
yyClose the doors carefully when children are around.
yyKeep fingers out of pinch point areas; clearances between the doors
and cabinets are necessarily small. Be careful closing doors when
children are in the area.
yyIf food is stacked or stored poorly on the shelves, it may fall and
cause injury when the door is opened.
yyDo not move fridge while the fridge is operating.
A Compressor rattling noise may occur as a result and will only stop
when the compressor cycles off, or when the power to the unit is
turned off and back on again. (This is normal and will not impact on
the performance or the life of the compressor. The rattling will stop
after the compressor comes to a rest.)
Maintenance
yyDo not use strong detergents like wax or thinners for cleaning.
Clean with a soft fabric.
yyWipe foreign objects (dust, water, etc) off the prongs of the power
plug and contact areas before connecting.
WARNING
yyUse drinkable water for ice making.
yyConnect to the main water supply only.
SAVE THESE INSTRUCTIONS
COMPONENTS
13
Use this page to become more familiar with the parts and features of your fridge.
Page references are included for your convenience.
*The appearance and specifications of the actual product may differ depending on the model.
Fridge Exterior (Applicable to some models only)
LED Display
Displays the fridge and freezer’s
target temperature, the water
filter condition and the dispenser
status.
Door in Door release
Button
Fridge
Filtered Water and
Ice Dispenser
Dispenses purified water and ice.
Freezer
ENGLISH
COMPONENTS
14
COMPONENTS
Fridge Interior (Applicable to some models only)
ENGLISH
Pure N Fresh Filter
LED interior lamps
The interior lamps light up
the inside of the fridge.
Shelf
Dairy Product Bin
Used to preserve dairy
products.
Fridge Basket
Shelf
Folding Shelf
Indoor Ice Bin
Door-In-Door
Ice cubes are
automatically produced.
Big Fresh Zone
Big Fresh Zone
Extra Space
Freezer Basket
Freezer Basket
Drawer
Drawer
INSTALLATION
15
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting
it to another location.
1 Unpacking your
fridge
2 Choosing the proper
location
3 Connecting the
water supply and
water line
4 Leveling and Door
Alignment
SUGGESTIONS FOR ENERGY SAVING
yy Please do not keep the door open for a long time, when using, close the door as soon as possible.
yy It is not advised to overcrowd your fridge. Enough space should be left for cool air to circulate.
yy Do not set the temperature of the fridge lower than needed. Do not put the food near the
temperature sensor.
yy Allow hot food to cool prior to storing. Placing hot food in the fridge-freezer could spoil other food,
and lead to higher energy consumption.
yy Do not block air vents with food. Smooth circulation of cold air keeps fridge-freezer temperature
constant.
yy Do not open the door frequently. Opening the door lets warm air enter the fridge-freezer, an
causes the temperature to rise.
ENGLISH
INSTALLATION
16
INSTALLATION
Unpacking Your Fridge
ENGLISH
WARNING
yyUse two or more people to move and install
the fridge. Failure to do so can result in back
or other injury.
yyYour fridge is heavy. When moving the fridge
for cleaning or service, be sure to protect
the floor. Always pull the fridge straight
out when moving it. Do not wiggle or walk
the fridge when trying to move it, as floor
damage could occur. Wind the leveling feet
up first so that the unit is on its rollers.
yyKeep flammable materials and vapors, such
as gasoline, away from the fridge. Failure to
do so can result in fire, explosion, or death.
Remove tape and any temporary labels from your
fridge before using. Do not remove any warningtype labels, the model and serial number label, or
the Tech Sheet that is located under the front of
the fridge.
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your fridge.
Fridge shelves are installed in the shipping
position. Please reinstall shelves according to
your individual storage needs.
Choosing the Proper Location
yy Select a place where a water supply can
be easily connected for the automatic
icemaker.
Note
The water pressure must be 20 – 120 psi
or 138 – 827 kPa or 1.4 – 8.4 kgf/cm².
If the fridge is installed in an area with low
water pressure (below 20 psi), you can
install a booster pump to compensate for
the low pressure.
yy The fridge should always be plugged
into its own individual properly
grounded electrical outlet rated for
230 Volts, 50 Hz, AC only, and fused
at 15 or 20 amperes. This provides the
best performance and also prevents
overloading house wiring circuits
which could cause a fire hazard from
overheated wires. It is recommended
that a separate circuit serving only this
appliance be provided.
Warning
To reduce the risk of electric shock, do not
install the fridge in a wet or damp area.
do not install in any outdoor or sheltered
outdoor location or direct sunlight.
Flooring
To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for unevenness of the floor. The
front should be slightly higher than the rear to
aid in door closing. Leveling legs can be turned
easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to
the right to lower it. Poorly constructed timber
flooring can cause a limit in door adjustment
and the cabinet to become out of shape. (See
Leveling and door Door Alignment.)
Note
Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure
is not recommended.
INSTALLATION
17
How to Remove the Fridge Door
Ambient Temperature
1
Place your appliance where it is easy to
use.
2
Avoid placing the unit near heat sources,
direct sunlight or moisture.
3
To ensure proper air circulation around the
fridge-freezer, please maintain sufficient
space on both the sides as well as top and
maintain at least 2 inches (5.08 cm) from
the rear wall.
4
To avoid vibrations, the appliance must be
leveled.
5
in temperatures below 5°C. It may affect
the performance.
Removing the Left Fridge Door
1
The water supply is connected to the
upper right part of the rear surface of the
fridge. Remove the ring in the joint area.
Hold the water supply connection and
gently push the Collet to detach the water
supply line as shown in .
Collet
Note
Detachment of the water supply line is
applicable only when detaching the left
fridge door.
24” (61 cm)
2
2” (5.08 cm)
Remove the screw from the hinge
cover at the top of the fridge. Lift the hook
(not visible), located at the bottom of the
front side of the cover with a flat-head
screwdriver.
ENGLISH
Install this appliance in an indoor area where
the temperature is between 13°C and 43°C.
If the temperature around the appliance is
too low or high, the cooling ability may be
adversely affected.
18
3
INSTALLATION
Remove the cover and pull out the tube
ENGLISH
Disconnect all wire harnesses
4
.
.
1
Remove the top hinge cover screw .
Lift the hook (not visible), located at the
bottom of the front side of the cover ,
with a flat-head screwdriver.
2
Detach the wire harness
Rotate the hinge lever counterclockwise
. Lift the top hinge free of the hinge
lever latch.
Hinge Lever Latch
Caution
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
5
Removing the Right Fridge Door
Lift the door from the middle hinge pin and
remove the door.
Caution
Place the door, inside facing up, on a
non-scratching surface.
.
INSTALLATION
3
Rotate the hinge lever
clockwise.
Note
free of the hinge
Collet
Tube
Insert Line
Hinge Lever Latch
1) Gently insert the tube until only one
line shows on the tube.
Caution
When lifting the hinge free of the hinge
lever latch, be careful that the door
does not fall forward.
4
(Correct)
Lift the door from the middle hinge pin and
remove the door.
(Incorrect)
2) Pull the tube to make sure that the
tube is tightly fastened.
Caution
Place the door, inside facing up, on a
non-scratching surface.
ENGLISH
Lift the top hinge
lever latch.
19
20 INSTALLATION
Assembling the Right Fridge Door
ENGLISH
3
Connect the wire harness
4
Make sure that the door-switch located
inside the cover is tightly connected.
Position the cover in its place. Insert and
tighten the cover screw .
.
Install the right-side door first.
1
2
Make sure that the plastic sleeve is
inserted in the bottom of the door. Lower
the door onto the middle hinge pin as
shown in the figure.
Fit the hinge
over the hinge lever latch
and slot it into place. Rotate the lever
counterclockwise to secure the hinge.
Hinge Lever Latch
INSTALLATION
Assembling the Left Fridge Door
Push the water supply tube into the hole
on the top case and pull it through the
backplate.
5
Hold the water supply connection and
gently push in the collet to connect the
water supply line as shown in . Insert
the tube at least 5/8 inch (15 mm) into the
connector.
Install the left fridge door after the right door is
installed.
1
2
Make sure that the plastic sleeve is
inserted in the bottom of the door. Install
the fridge door onto the middle hinge.
Fit the hinge over the hinge lever latch
and slot it into place. Rotate the lever
clockwise and fasten the hinge.
Collet
Hinge Lever Latch
6
3
Connect all the wire harnesses.
Make sure that the door-switch located
inside the cover is tightly connected. Place
the cover in its position and tighten the
cover screw .
ENGLISH
4
21
22 INSTALLATION
ENGLISH
How to Remove the Freezer
Door (TURN OFF THE MAIN
POWER. Same procedure for
left and right doors)
1
Remove the inner hinge bolt.
Height Adjustment
Leveling the doors may not be possible when
the floor is not leveled, or is of weak or poor
construction. The fridge is heavy and should
be installed on a rigid and solid surface. Some
timber flooring may cause levelling difficulties
if it flexes excesively.
Fridge Door Height Adjustment
yy If the left side door is lower, lift the left
side door, and turn the hinge bolt using the
spanner as in the drawing. (for upper fridge
doors, use spanner 1 .)
2
Twist the hinge to raise the pivoting end
so that the door can be lifted off.
yy If the right side door is lower, lift the right
side door, and use a pair of long nose pliers
(not supplied) to additionally insert 3 a
snap ring until the heights are balanced as
in the drawing. (GLS8848SC/GMJ916NSHV)
yy If the right side door is lower, lift the right
side door, and turn the hinge bolt using
the spanners as in the drawing.(for upper
regrigerator doors, use spanners 1 .)
(GML916NSHV)
Height difference
3
Remove the door by raising it from the
lower hinge.
Refrigeration
left hand door
Lower hinge
Refrigeration
right hand door
GLS8848SC
GMJ916NSHV
Refrigeration
right hand door
GML916NSHV
INSTALLATION 23
yy Method 1 is recommended.
yy For freezer doors, use spanner
2
.
2(Method 2, only allows a maximum of 3mm
of adjustment)
ENGLISH
If the heights of the Freezer doors
are different
(1) Use the wider side of the number 2
spanner to turn locking nut (
)
clockwise to unscrew the locking nut.
Unscrew nut
Height difference
1
(2) Use the narrower side of the spanner to
)
turn the adjustment hinge pin (
clockwise or (
) counterclockwise,
and adjust the gap difference between the
fridge and the freezer door.
(Method 1)
Open the door, and adjust the height by
screwing the nut above the foot with the
2 spanner.
Lift door
Locking nut
Adjustment
hinge pin
Lower door
Lift door
Spanner
Lower door
(3) After the door heights are adjusted,
completely tighten the locking nut (
counterclockwise.
Tighten nut
Caution
Do not adjust the hinge pin height level
too much. The hinge pin can fall out.
(Range of height adjustment : Max. 3mm)
)
24 INSTALLATION
ENGLISH
Connecting the Water Line
Plug in the fridge
Before You Begin
Arrange the coil of tubing so that it does not
vibrate against the back of the fridge or against
the wall. Push the fridge back to the wall.
This water line installation is not covered by
the fridge warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
Start the icemaker
Water hammer (water banging in the pipes) in
house plumbing can cause damage to fridge
parts and can lead to water leakage or flooding.
Call a qualified plumber to correct water hammer
before installing the water supply line to the
fridge.
The icemaker will not begin to operate until it
reaches its operating temperature of –9°C or
below. It will then begin operation automatically
if the icemaker power switch is in the ON (I)
position.
Set the icemaker power switch to the ON
position.
Caution
To prevent burns and product damage,
only connect the fridge water line to a
cold water supply.
If you use your fridge before connecting the
water line, make sure the icemaker power
switch is in the OFF (O) position.
Caution
Do not install the icemaker tubing in
areas where temperatures fall below
freezing.
Water Pressure
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If a reverse osmosis water filtration system is
connected to your cold water supply, this water
line installation is not covered by the fridge
warranty. Follow the instructions carefully to
minimize the risk of expensive water damage.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 40 to 60 psi (276~414 kPa or
2.8~4.2 kgf/cm², less than 2.0~3.0 sec. to fill a
cup of 7 oz or 198 cc capacity).
All installations must be in accordance with local
plumbing code requirements.
Turning On The Power
Plug in the fridge.
Caution
yyConnect to a rated power outlet.
yyHave a certified electrician check
the wall outlet and wiring for proper
grounding.
yyDo not damage or cut off the ground
terminal of the power plug.
HOW TO USE 25
Before use
Clean the fridge.
Clean your fridge thoroughly and wipe off all dust that may have accumulated
during shipping.
Caution
yy Do not scratch the fridge with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any tape
or adhesive from the fridge,.
yy Do not peel off the model or serial number label or the technical information
on the rear surface of the fridge.
Note
Remove adhesive residue by wiping it off with your thumb or dishwashing detergent.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section. (Your plug type might be different from
the picture.)
Turn off the icemaker if the fridge is not yet connected to the
water supply.
Turn off the automatic icemaker and then plug the power plug of the fridge into the
grounded electric outlet.
* This is applicable only to certain models.
Caution
Running the automatic icemaker before connecting it to the water
supply may cause the fridge to malfunction.
Wait for the fridge to cool.
Allow your fridge to run for at least three to four hours before putting food in it.
Check the flow of cold air in the freezer compartment to ensure proper cooling.
Caution
Putting food in the fridge before it has cooled could cause the food to
spoil, or a bad odor could remain inside the fridge.
The fridge makes a loud noise after initial operation.
This is normal. The loudness will decrease as the temperature lowers.
Before Plugging in, open the fridge doors to ventilate the interior.
The inside of the fridge may smell like plastic at first. Remove any adhesive tape
from inside the fridge and open the fridge doors for ventilation until any odors have
subsided.
ENGLISH
HOW TO USE
26 HOW TO USE
Control Panel (Applicable to some models only)
ENGLISH
Control Panel Features
Express Freeze
Freezer Temperature
This function increases both ice making and
freezing capabilities.
Indicates the set target temperature of the
freezer compartment in Celsius (°C).
yy When you touch the Express Freeze button,
the graphic will illuminate in the display and
will continue for 3 hours. The function will
automatically disable itself after 3 hours.
yy You can stop this function manually by
touching the button one more time.
The recommended Freezer set temperature
in normal ambient conditions and loads is
-18°C ~ -20°C.
Fridge Temperature
Indicates the set target temperature of the fridge
compartment in Celsius (°C).
Ice On/Off
Press the Ice On/Off button for 3 seconds to turn
the icemaker On/Off.
Wi-Fi
The Wi-Fi button, when used with the LG Smart
ThinQ application, allows the refrigerator to
connect to a home Wi-Fi network.
The Wi-Fi icon shows the status of the
refrigerator’s network connection. The icon
illuminates when the refrigerator is connected to
the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to
connect to the network. The icon blinks while the
connection is being made, then turns on once the
connection is successfully made.
The recommended Fridge set temperature in
normal ambient conditions and loads is 3°C ~ 4°C.
Note
The displayed temperature is the target
temperature, and not the actual temperature of
the fridge. The actual fridge temperature depends
on the food inside the fridge as well as ambient
temperatures and how often the doors are
opened and closed.
HOW TO USE 27
Lock
When the Replace lamp is on, replace the Pure N
Fresh filter.
The Lock function disables every other button
on the display.
yy When the “Replace” lamp is turned on,
replace the filter to maintain the performance
of the Pure N Fresh Filter function.
yy When power is initially connected to the fridge,
the Lock function is off.
yy To replace the filter, press the
button
on the touch control panel to the OFF mode
so that the filter icon is not illuminated and
the blue Pure N Fresh LED inside the fridge
remains off. The Pure N Fresh function
has three modes, Auto(when icon is lit
up), Power(when icon and Power are lit
up) and Off(when icon is not lit up). Power
mode can be engaged by pressing the
Pure N Fresh touch control respectively.
Auto>Power>Off>Auto….
Power mode will resume back to Auto mode
after 4 hours.
yy If you want to activate the Lock function to lock
other buttons, press and hold the Lock button
for three seconds or more. The Lock icon will
display and the Lock function is now enabled.
yy To disable the Lock function, press and hold the
Lock button for approximately three seconds.
Note
The Lock function will not stop the water or ice
dispensing function.
Caution
Change Water Filter
When the water filter indicator turns on, you
need to change the water filter. After changing
the water filter, press and hold the Change Filter
button for three seconds to turn the indicator
light off. You need to change the water filter
approximately every six months.
Display Mode (For Store Use Only)
The Display Mode disables all cooling in
the fridge and freezer sections to conserve
energy while on display in a retail store. When
activated OFF will display on the control panel
and the display will remain on for 20 seconds.
To deactivate / activate:
With either fridge door opened, press and
hold the Fridge button and then touch the
Express Freeze button three times. The
control panel will beep and the temperature
settings will display to confirm that Display
Mode is deactivated. Use the same procedure
to activate the Display Mode.
ENGLISH
Pure N Fresh
28 HOW TO USE
In-Door Ice Bin
ENGLISH
*D
epending on the model, some of the
following functions may not be available.
2
Caution
To remove the in-door ice bin, grip the
front handle, slightly lift the lower part,
and slowly pull out the bin as shown.
yy Keep hands and tools out of the ice
compartment door and dispenser chute.
Failure to do so may result in damage or
personal injury.
yy The icemaker will stop producing ice when
the in-door ice bin is full. If you need more
ice, empty the ice bin into the extra ice bin
in the freezer compartment. During use,
the ice can become uneven causing the
icemaker to misread the amount of ice
cubes and stop producing ice. Shaking the
ice bin to level the ice within it can reduce
this problem.
yy Storing cans or other items in the ice bin will
damage the icemaker.
yy Keep the ice compartment door closed
tightly. If the ice compartment door is not
closed tightly, the cold air in the ice bin
will freeze food in the fridge compartment.
This could also cause the icemaker to stop
producing ice.
yy If the Ice On/Off button on the display is set
to Off for an extended period of time, the
ice compartment will gradually warm up to
the temperature of the fridge compartment.
To prevent ice cubes from melting and
leaking from the dispenser, ALWAYS empty
the ice bin when the icemaker is set to Off
for more than a few hours.
Assembling the In-Door Ice Bin
1
Carefully insert the in-door ice bin while
slightly slanting it to avoid contact with the
icemaker.
2
Avoid touching the auto shutoff (feeler
arm) when replacing the ice bin. See the
label on the ice compartment door for
details.
Detaching the In-Door Ice Bin
Auto shutoff
(feeler arm)
1
Gently pull the handle to open the ice
compartment.
Caution
When handling the ice bin,
keep hands away from the
icemaker tray area to avoid
personal injury.
HOW TO USE 29
Automatic Icemaker
Ice is made in the automatic icemaker and sent
to the dispenser. The icemaker will produce
50-80 cubes in a 24-hour period, depending
on freezer compartment temperature, room
temperature, number of door openings and
other operating conditions.
DO NOT place fingers or hands on the
automatic ice making mechanism while the
fridge is plugged in.
Icemaker
yy It takes about 12 to 24 hours for a newly
installed fridge to begin making ice. Wait 72
hours for full ice production to occur.
yy Ice making stops when the in-door ice bin
is full. When full, the in-door ice bin holds
approximately 6 to 8 glasses of ice.
yy Foreign substances or frost on the auto shutoff
(feeler arm) can interrupt ice production. Make
sure the feeler arm is clean at all times for
proper operation.
Auto shutoff (feeler arm)
Turning the Automatic Icemaker
On or Off
To turn the automatic icemaker On/Off, press
and hold the Ice On/Off button on the control
panel for 3 seconds. Doing this also causes
any ice in the ice bin to melt. when turning the
ice maker off, please ensure that the ice bin is
emptied.
ENGLISH
* Depending on the model, some of the
following functions may not be available.
Warning
Personal Injury Hazard
30 HOW TO USE
ENGLISH
Automatic Icemaker
(continued)
Caution
yy The first ice and water dispensed may
include particles or odor from the water
supply line or the water tank.
yy Throw away the first few batches of ice.
This is also necessary if the fridge has not
been used for a long time.
yy Never store beverage cans or other items in
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
containers may burst.
yy If discolored ice is dispensed, check the
water filter and water supply. If the problem
continues, contact a qualified service
center. Do not use the ice or water until the
problem is corrected.
yy Keep children away from the dispenser.
Children may play with or damage the
controls.
yy The ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice
bin and clearing the passage with a rubber
spatula. Dispensing cubed ice can also help
prevent frost buildup.
yy Never use thin crystal glass or crockery to
collect ice. Such containers may chip or
break resulting in glass fragments in the ice.
yy Dispense ice into a glass before filling it
with water or other beverages. Splashing
may occur if ice is dispensed into a glass
that already contains liquid.
yy Never use a glass that is exceptionally
narrow or deep. Ice may jam in the ice
passage and fridge performance may be
affected.
yy Keep the glass at a proper distance from
the ice outlet. A glass held too close to the
outlet may prevent ice from dispensing.
yy To avoid personal injury, keep hands out of
the ice door and passage.
yy Never remove the dispenser cover.
yy If ice or water dispenses unexpectedly, turn
off the water supply and contact a qualified
service center.
When You Should Turn the
Icemaker Off
yy When the water supply will be shut off
for several hours.
yy When the ice bin is removed for more
than one or two minutes.
yy When the fridge will not be used for
several days.
Note
The ice bin should be emptied when
the Ice On/Off button is set to the Off
mode.
Normal Sounds You May Hear
yy The icemaker water valve will buzz as
the icemaker fills with water. If the Ice
on/off button is set to On, the ice maker
will buzz even if it has not yet been
hooked up to water. To stop the buzzing,
press the Ice on/off button to set it to
the Off position.
Note
Keeping the Ice maker on before the
water line is connected can damage the
icemaker.
yy You will hear the sound of cubes
dropping into the bin and water running
in the pipes as the icemaker refills.
Preparing for Vacation
Set the icemaker power button to Off and shut
off the water supply to the fridge.
Note
The ice bin should be emptied any time
the Ice On/Off button is turned Off.
If the ambient temperature is expected to drop
below freezing, have a qualified technician
drain the water supply system to prevent
serious property damage due to flooding
caused by ruptured water lines or connections.
HOW TO USE
Ice and Water Dispenser
Caution
Keep children away from the dispenser
to prevent children playing with or
damaging the controls.
Note
yy If discolored ice is dispensed, check
the water filter and water supply. If the
problem continues, contact a qualified
service center. Do not use the ice or
water until the problem is corrected.
yy The dispenser will not operate when
either of the fridge doors are open.
yy If dispensing water or ice into a container
with a small opening, place it as close to
the dispenser as possible.
yy Some dripping may occur after
dispensing. Hold your cup beneath
the dispenser for a few seconds after
dispensing to catch all of the drops.
Dispenser
Ice and Water
switch
Cleaning the Dispenser Stand
1
Pull slightly holding both ends.
2
Wipe out dirty areas with a clean cloth.
Stand
Using the Dispenser
yy To dispense cold water or ice, push on
the Dispenser switch Cubed ice( ),
Water( ), Crushed ice( ).
Caution
Throw away the first few batches of ice
(about 24 cubes). This is also necessary
if the fridge has not been used for a
long time.
ENGLISH
*D
epending on the model, some of the
following functions may not be available.
31
32 HOW TO USE
Storing Food
ENGLISH
Food Preservation Location (Applicable to some models only)
Each compartment inside the fridge is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Fridge Basket
Store beverages, water, etc.
Big Fresh Zone
Preserve vegetables and fruits.
Freezer Basket
Preserve small packaged frozen
food or frequently-taken out foods.
Drawer (1)
Preserve small packaged frozen
food or frequently-taken out foods.
Drawer(2)
Preserve frozen food to keep longer.
HOW TO USE 33
Food Preservation Location (Applicable to some models only) (continued)
Folding Shelf
Fold this shelf to store large-sized
containers or food.
Door-In-Door
Store frequently-taken out foods
such as beverages, snacks, etc.
Extra Space
Preserve small foods such as eggs,
ham, etc.
Caution
yy Do not store food with high moisture content towards the top of the fridge. The moisture could
come in direct contact with the cold air and freeze.
yy Wash food before storing it in the fridge. Food packaging should be wiped down to prevent
adjacent foods from being contaminated.
yy If the fridge is kept in a hot and humid place, frequent opening of the door or storing a lot of
vegetables in the fridge may cause condensation to form. Wipe off the condensation with a clean
cloth or a paper towel.
yy If the fridge doors are opened or closed too often, warm air may penetrate the fridge and raise its
temperature. It can also increase the fridge’s electricity usage.
Note
yy If you are leaving home for a short period of time, like a short vacation, the fridge should be left
on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
yy If you are leaving the fridge turned off for an extended period of time, remove all food and ice
from the ice maker compartment before unplugging the power cord. Clean the interior, and leave
the doors slightly ajar to prevent mold from growing in the fridge.
ENGLISH
Dairy Product Bin
Store diary foods such as butter, cheese, etc.
34 HOW TO USE
Food Storage Tips
ENGLISH
*T
he following tips may not be applicable
depending on the model.
Wrap or store food in the fridge in airtight and
moisture-proof material unless otherwise noted.
This prevents food odor and taste transfer
throughout the fridge. For dated products, check
use by dates to ensure freshness.
Food
How to
Butter or
Margarine
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in the original wrapping
until you are ready to use it.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Milk
Wipe milk cartons. For best
storage, place milk on interior
shelf, not on door shelf.
Eggs
Store in original carton on
interior shelf, not on door shelf.
Fruit
Do not wash or prepare fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store
in a completely closed paper
bag on a fridge shelf.
Leafy
Vegetables
Remove store wrapping and
trim or tear off bruised and
discolored areas. Wash in cold
water and drain. Place in plastic
bag or plastic container and
store in crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
containers and store in crisper.
Fish
Store fresh fish and shellfish
in the freezer section if they
are not being consumed the
same day of purchase. It is
recommended to consume
fresh fish and shellfish the
same day purchased.
Leftovers
Cover leftovers with plastic
wrap, aluminum foil, or plastic
containers with tight lids.
Storing Frozen Food
Note
Check a freezer food guide or a reliable
cookbook for further information about preparing
food for freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large
quantity of food. Do not put more unfrozen
food into the freezer than will freeze within 24
hours (no more than 1 to 1.5kg. of food per
cubic foot of freezer space). Leave enough
space in the freezer for air to circulate around
packages. Be careful to leave enough room at
the front so the door can close tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
Note
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
Note
Never freeze beverage cans or bottles of any
kind as they can explode or shatter.
HOW TO USE 35
Adjusting the Fridge Shelves
Packaging
The shelves in your fridge are adjustable to
meet your individual storage needs. Your
model may have either glass or wire shelves.
Successful freezing depends on correct
packaging. When you close and seal the
package, it must not allow air or moisture in or
out. If it does, you could have food odor and
taste transfer throughout the fridge and could
also dry out frozen food.
Adjusting the shelves to fit different heights
of items will make finding the exact item you
want easier. Doing so will also reduce the
amount of time the fridge door is open which
will save energy.
Packaging recommendations:
yy Rigid plastic containers with tight-fitting
lids
Detaching the Shelf
yy Straight-sided canning/freezing jars
Tilt up the front of the shelf and lift it straight
up. Pull the shelf out.
yy Heavy-duty aluminum foil
yy Plastic-coated paper
yy Non-permeable plastic wraps
yy Specified freezer-grade self-sealing plastic
bags
Follow package or container instructions for
proper freezing methods.
Do not use
yy Bread wrappers
yy Non-polyethylene plastic containers
yy Containers without tight lids
yy Wax paper or wax-coated freezer wrap
yy Thin, semi-permeable wrap
Refitting the Shelf
Tilt the front of the shelf up and guide the rear
shelf hooks into the slots at the desired height.
Then, lower the front of the shelf so that the
hooks drop into the slots.
Note
Caution
The process of freezing occurs
the fastest on the marked shelf.
Make sure that shelves are level from
one side to the other. Failure to do so
may result in the shelf falling or spilling
food.
ENGLISH
Storing Frozen Food (continued)
36 HOW TO USE
Using the Folding Shelf
When Closing the Door
ENGLISH
You can store taller items, such as containers
or bottles, by simply pushing the front half of
the shelf underneath the back half of the shelf.
Pull the front of the shelf firmly toward you to
return to a full shelf.
Caution
Caution
yy Do not clean glass shelves with
warm water while they are cold.
Shelves may break if exposed to
sudden temperature changes or
impact.
yy Glass shelves are heavy. Use special
care when removing them.
yy To reduce the risk of door scratches
and breaking the door centre mullion,
please make sure that the fridge door
mullion is always folded in.
yy The door alarm will sound every 30
seconds the door remains open after
1 minute. Ensure that the folding
mullion is folded in before closing the
left hand door.
HOW TO USE 37
Refitting the Big Fresh Zone drawer
Removal of the Big Fresh Zone drawer.
1
Insert the left and right roller of the drawer
into the guides whilst the drawer is slightly
lifted at the front. and push it in gently
while lowering it at the same time.
2
Push it in gently while lowering it at the
same time.
1
Pull the drawer back to the end of its
travel.
2
Lift the front of the drawer up and remove
it from its guide.
Caution
yy Always empty the drawers before
removing them and use both hands
when removing and refitting.
yy Make sure that the fridge doors
are fully open before removing and
refitting the drawers.
ENGLISH
Big Fresh Zone
38 HOW TO USE
ENGLISH
How to remove and refit the
vegetable box
How to refit vegetable box
1
Lift the vegetable box drawer assembly
on to an angle and place it into the fridge
compartment ready for fitting.
2
Lift the vegetable box drawer horizontally
and align to its original position and gently
push it back. (This is to avoid contact with
the side walls of the fridge.)
3
If there is a gap behind the drawer as
in the below diagram, slightly lift the
vegetable box and push.
How to remove the vegetable box
1
2
3
While the fridge doors are wide open,
take out all the shelves from the fridge
compartment.
Remove all contents from the vegetable
box drawers.
Lift the vegetable box drawers with both
hands and gently pull them toward you.
Grab the back end with one hand to lift the
vegetable box, and then take it out while
tilted.
Caution
yy Make sure to disassemble with
both hands.
yy When you remove and refit the
vegetable box drawers,ensure that
both fridge doors are open fully.
HOW TO USE 39
Store small foods like eggs, ham, cheese, etc.
Dairy Corner
You can store dairy products such as butter,
cheese etc.
If you close the fridge door with the dairy
corner left open, the fridge door may not close
properly. It could also result in damage to the
lid.
Multi-collection
corner supporter
yy Open and close pushing or pulling grips.
Caution
yy Be careful when handling and storing
larger eggs. They can be broken if the
cover is not completely closed and
the drawer above is pushed in.
yy Observe the above diagrams when
removing and refitting the MultiCollection corner after cleaning.
yy Store all moist and easily-freezing
foods like soy bean curd, sesame leaf,
etc. on the front of the shelves.
Fridge Basket
Store drinks like small packs, milk, beer, juice
etc.
Door-In-Door (Applicable to
some models only)
The Door-In-Door compartment allows for easy
access of commonly used beverages and food
items.
The inner Door-In-Door includes two door bins,
Cheese & Butter and Condiment bins, that
are specially designed for food that can be
stored at a warmer temperature. This makes
spreading butter and slicing cheese easier.
Note
The Cheese & Butter and Condiment
bins are not recommended for storing
items that spoil easily such as milk and
mayonnaise.
Press the the door button on the Home Bar
until you hear a click sound.
yy You can store more food in the larger Home
Bar.
yy With the larger storage room, you can
organize drinks and snacks better.
Press until
you hear
the “Click”
sound
ENGLISH
Extra Space (Multi collection
corner)
40 HOW TO USE
ENGLISH
Door-In-Door Shelf Disassembly
(Applicable to some models only)
1
2
4
Remove screws on both sides of magic
space cover.
5
Hold the bottom of lower basket and raise
it up to take it out.
Raise magicspace cover up and take it out.
Hold the bottom of daily basket and raise it
up to take it out.
Hold both ends of the basket and lift up the
front part of the basket.
3
Move floating basket to the top
compartment from magic space cover to
where the Daily Corner was removed.
yy Assemble in the same method as
disassembly.
HOW TO USE
Adjustable Moving Basket
yy To move the Adjustable Moving Basket up or
down, remove all items from the basket first.
yy Place one hand on each side of the Moving
basket and use your forefingers and thumb.
Freezer Drawer
Use the compartment for packed frozen foods
and frequently-accessed foods.
Use the bottom compartment for frozen foods.
(Dried fish & condiments)
yy The sliding freezer drawers allow easy
access and convenience of use.
yy Lift the white release levers on both sides
upward, and then move the Basket up or
down.
Freezer Drawer Removal
yy Adjusting the Moving Door Basket allows taller
food items to be stored more conveniently.
1
3
3
2
1
3
Pull out the Freezer drawer to the end of
its travel (as per below fig)and remove all
of the contents.
2
3
2
1
1
2
3
2
1
1
2
When the drawer is fully extended, lift up
the front and continue to pull it out (as per
below fig).
Caution
yyRemove all food items from basket before
moving it up or down. Not doing so could
cause damage to the basket or food items.
Caution
yyAlways remove drawers with both
hands to avoid breakage or injury.
yyAlways open the freezer doors all the
way before removing or refitting the
drawers.
ENGLISH
It can be moved up and down as necessary, and
used conveniently.
41
42 HOW TO USE
ENGLISH
Refitting the Freezer Drawer
Freezer/Fridge basket
1
You can store small packaged frozen food
(Freezer basket), small packaged refrigerated
food or beverages (Fridge basket) such as milk,
water, juice, beer etc.
Do Not store ice cream or foods intended for
long term storage in the Freezer Door Basket.
Insert both rollers into the guides with
the front of the drawer slightly raised and
gently push in. while lowering the drawer
to the correct level.
To remove the basket, hold the basket with
both hands and lift up the front part to pull it
out.
2
Continue to push in the drawer all the way
while lowering the drawer to the correct
level.
Caution
yyAlways remove drawers with both
hands to avoid breakage or injury.
yyAlways open the freezer doors all the
way before removing or refitting the
drawers.
To refit the basket, align both sides of the
basket with the guides and push it down until
secure.
Two Stars Section
(Applicable to Some Models
Only)
yy Two stars section means suitable for ice or
foods that can be stored at -12°C~-18°C.
yy Not suitable for deep freezing.
SMART FUNCTIONS 43
Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
yy For appliances with the
1
or
logo
Check the distance between the appliance
and the wireless router (Wi-Fi network).
yy If the distance between the appliance
and the wireless router is too far, the
signal strength becomes weak.
It may take a long time to register or
installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
yy For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
Note
yy If the appliance is having trouble
connecting to the Wi-Fi network, it may be
too far from the router. Purchase a Wi-Fi
repeater (range extender) to improve the
Wi-Fi signal strength.
yy The Wi-Fi connection may not connect or
may be interrupted because of the home
network environment.
yy The network connection may not work
properly depending on the Internet service
provider.
yy The surrounding wireless environment can
make the wireless network service run
slowly.
yy The appliance cannot be registered due
to problems with the wireless signal
transmission. Unplug the appliance and
wait about a minute before trying again.
yy If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
yy The wireless network name (SSID) should
be a combination of English letters and
numbers.
(Do not use special characters.)
yy Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
3
Connect your smartphone to the wireless
router.
yy If the security protocol of the router is
set to WEP, you may fail to set up the
network.
Please change it to other security
protocols (WPA2 is recommended) and
register the product again.
Wireless LAN Module Specifications
Note
yy To verify the Wi-Fi connection, check that
icon on the control panel is lit.
Wi-Fi
yy The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
yy LG SmartThinQ is not responsible for
any network connection problems or any
faults, malfunctions, or errors caused by
network connection.
Model
LCW-004
Frequency Range
2412 to 2472 MHz
Output
Power(Max)
IEEE 802.11b:17.82 dBm
IEEE 802.11g:17.72 dBm
IEEE 802.11n:16.61 dBm
Wireless function S/W version : V 1.0
For consideration of the user, this device should
be installed and operated with a minimum
distance of 20 cm between the device and the
body.
ENGLISH
SMART FUNCTIONS
44 SMART FUNCTIONS
Installing LG SmartThinQ
Declaration of Conformity
ENGLISH
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
Note
yy If you choose the simple login to access
the LG SmartThinQ application, you must
go through the appliance registration
process each time you change your
smartphone or reinstall the application.
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance
with Directive 2014/53/EU. The full text of the
EU declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
LG Electronics European Shared Service Centre
B.V.
Krijgsman 1
1186 DM Amstelveen
The Netherlands
Wi-Fi Function
yy For appliances with the
or
logo
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as a
correct way of using the appliance based on the
pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This offer
is valid for three (3) years from the date on which
you purchased the product.
Note
yy If you change your wireless router,
your Internet service provider or your
password after registering the appliance,
please delete it from the LG SmartThinQ
Settings → Edit Product and register
again.
yy The application is subject to change for
appliance improvement purposes without
notice to users.
yy Functions may vary by model.
Smart Diagnosis™ Using a
Smart Phone
yy For appliances with the
or
logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
If the appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
SMART FUNCTIONS 45
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Lock button to activate the lock
function.
• If the lock function has been activated
already, press the Lock button to deactivate
the lock function, and then press the Lock
button again to activate the lock function.
• Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
activated.
2
Open the fridge door and then hold the phone
on the upper right speaker hole.
• Position the phone so that its microphone
is aligned with the speaker hole.
3
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
yy Position the phone so that its
microphone is aligned with the speaker
hole.
yy The Smart Diagnosis™ sound is
generated after around three seconds.
yy Do not take the phone off the speaker
hole while the data is transmitted.
yy Hold the phone to the upper right
speaker hole and wait while the data is
transmitted.
yy The data transfer sound may be harsh to
the ear while the Smart Diagnosis™ data
is being transmitted, but do not take the
phone off the speaker hole for accurate
diagnosis until the data transfer sound
has stopped.
yy When the data transfer is complete,
the transfer completion message is
displayed and the control panel is
automatically turned off and then on
again after a few seconds. After the
customer information centre explains
the diagnosis result.
yy The Smart Diagnosis™ function depends
on the local call quality.
yy The communication performance will
improve and you can transmit a better
signal if you use a land line home phone.
yy If the Smart Diagnosis™ data transfer
is poor due to poor call quality, you may
not receive the best Smart Diagnosis™
service.
ENGLISH
Using Smart Diagnosis™
46 MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
yy Both the fridge and freezer sections defrost automatically; however, clean both sections
about once a month to prevent odors.
yy Wipe up spills immediately.
yy Always unplug the refrigeration before cleaning.
General Cleaning Tips
yy Unplug fridge or disconnect power.
yy Remove all removable parts, such as
shelves, crispers, etc.
yy Use a clean sponge or soft cloth with
mild detergent in warm water. Do not
use abrasive or harsh cleaners.
yy Hand wash, rinse and dry all surfaces
thoroughly.
Exterior
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto paste
wax). Apply wax with a clean, soft cloth.
For products with a stainless steel exterior,
use a clean sponge or soft cloth with mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
Caution
yy Do not use a rough cloth or sponge
when cleaning the interior and exterior
of the fridge.
yy Do not place your hand on the bottom
surface of the fridge when opening
and closing.
Warning
Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
Always remove power cord from the
wall outlet prior to cleaning in the vicinity
of electrical parts (lamps, switches,
covers, controls, etc.).
Wipe up excess moisture with a sponge
or cloth to prevent water or Liquid
from getting into any electrical part and
causing an electric shock.
Never use metallic scouring pads,
brushes, coarse abrasive cleaners,
Strong alkaline solutions, industrial
detergent (bleach containing detergent)
Flammable or toxic cleaning liquids on
any surface. Do not use Hot water to
clean the interior or any interior parts of
the unit when they are cold.
MAINTENANCE 47
To help remove odors, you can wash the inside
of the fridge with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda
to 1 litre of warm water. Be sure the baking
soda is completely dissolved so it does not
scratch the surfaces of the fridge.
Replacing the Pure N Fresh filter
It is recommended that you replace the Pure N
Fresh filter:
yy Approximately every 1~2 years.
yy When the Replace light turns on.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic fridge
parts.
1
Remove the Old Filter
Turn the filter cover to the left to detach from
the fridge wall. The filter is located on the
inside of the filter cover. Remove the filter
from the cover and replace it with a new
filter.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use window
sprays, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser Coil Cover
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents located
at the rear of the appliance. Do not remove the
panel covering the condenser coil area. Always
disconnect the main power before cleaning.
2
Installing a New Pure ‘N’ Fresh filter.
Place the new filter inside of the cover with
the side that says “Front” facing outward.
Turn the filter cover to the right to reattach it
to the fridge wall.
After changing the filter, touch and hold the
Pure N Fresh filter button on the front display
for three seconds to reset the filter sensor.
ENGLISH
Inside Walls (allow freezer to warm
up so the cloth will not stick)
48 MAINTENANCE
Replacing the Water Filter
ENGLISH
Note
This fridge does not require a filter bypass
plug when the filter is not in place.
2
Replace with a new water filter.
Insert the new filter into the filter head and
rotate it clockwise until the arrow on the
new filter lines up with the arrow on the
filter head. Swing the filter back into the
compartment.
3
Refit the door bin.
It is recommended that you replace the water filter:
yy
yy
yy
yy
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
1
Remove the old water filter.
Lift up and remove the lower door bin
from the Left hand Fridge door. Swing
the right end of the water filter out of the
compartment and then grasp and rotate the
filter counterclockwise to remove it from the
filter head.
Note
Replacing the water filter could cause a
small amount of water to drain. Place a cup
under the filter head to catch any water.
TROUBLESHOOTING 49
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem
Fridge and
Freezer section
are not cooling.
Cooling System
runs too much.
Possible Causes
Solutions
The fridge display control is set Cancel the OFF mode so that the unit
to OFF (some models).
commences operation. Refer to the Setting the
Controls section for proper temperature settings
May be in Display mode.
Refer to page 27 for Display mode instructions.
Fridge is in the defrost cycle.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 40 minutes
to confirm the proper temperature has been
restored once the defrost cycle has completed.
Fridge was recently installed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Fridge was recently relocated.
If the fridge was stored for a long period of time
or moved on its side, it is necessary for the fridge
to stand upright for 24 hours before connecting it
to power.
Fridge is replacing an older
model.
Modern fridges require more operating time but
use less energy due to more efficient technology.
Fridge was recently plugged in
or power restored.
The fridge will take up to 24 hours to cool
completely.
Door opened often or a large
amount of food / hot food was
added.
Adding food and opening the door warms the
fridge, requiring the compressor to run longer in
order to cool the fridge back down. In order to
conserve energy, try to get everything you need
out of the fridge at once, keep food organized so
it is easy to find, and close the door as soon as
the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Parts & Features
Troubleshooting.
Fridge is installed in a hot
location.
The compressor will run longer under warm
conditions. At normal room temperatures 21°C
expect your compressor to run about 40% to
80% of the time. Under warmer conditions,
expect it to run even more often. The fridge
should not be operated above 43°C.
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Disconnect the mains before cleaning.
ENGLISH
TROUBLESHOOTING
50 TROUBLESHOOTING
Problem
Possible Causes
Solutions
ENGLISH
Fridge or Freezer Fridge was recently installed.
section is too
warm.
Air vents are blocked.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
door openings.
Rearrange items to allow air to flow throughout
the compartment. Refer to the Airflow diagram in
the Using Your Fridge section.
Unit is installed in a hot location. The fridge should not be operated in
temperatures above 43°C.
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
fridge will reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may raise slightly and condensation
may form on the back wall. Wait 40 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
TROUBLESHOOTING
Problem
Food is freezing
in the fridge
compartment.
Frost or ice
crystals form
on frozen food
(outside of
package).
Fridge or Freezer
section is too
cold.
Solutions
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly.
See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid.
Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature
of each compartment may be raised slightly
and condensation may form on the back wall.
Wait 40 minutes and confirm that the proper
temperature has been restored once the defrost
cycle has completed.
Food is not packaged correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Food with high water content
was placed near an air vent.
Rearrange items with high water content away
from air vents.
Fridge temperature control is
set incorrectly.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Fridge is installed in a cold
location.
When the fridge is operated in temperatures
below 5°C, food can freeze in the fridge
compartment. The fridge should not be operated
in temperature below 13°C.
Door is opened frequently or for When the doors are opened often or for long
long periods of time.
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly.
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
ENGLISH
Interior moisture
buildup.
Possible Causes
51
52 TROUBLESHOOTING
Problem
Possible Causes
Solutions
ENGLISH
Frost or ice
Condensation from food with a
crystals on frozen high water content has frozen
food (inside of
inside of the food package.
sealed package).
Food has been left in the freezer
for a long period of time.
This is normal for food items with a high water
content.
Clicking
The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or fridge
control on some models) will
also click when cycling on and
off.
Normal Operation
Rattling
Rattling noises may come from
the flow of refrigerant, the
water line on the back of the
unit, or items stored on top of
or around the fridge.
Normal Operation
Fridge is not resting solidly on
the floor.
Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.
Fridge with linear compressor
was jarred while running.
Normal Operation
Whooshing
Do not store food items with high water content
in the freezer for a long period of time.
Evaporator fan motor is
Normal Operation
circulating air through the fridge
and freezer compartments.
Air is being forced over the
condenser by the condenser
fan.
Normal Operation
Gurgling
Refrigerant flowing through the
cooling system.
Normal Operation
Popping
Contraction and expansion of
the inside walls due to changes
in temperature.
Normal Operation
Sizzling
Water dripping on the defrost
heater during a defrost cycle.
Normal Operation
Vibrating
If the side or back of the fridge
is touching a cabinet or wall,
some of the normal vibrations
may make an audible sound.
To eliminate the noise, make sure that the sides
and back cannot vibrate against any wall or
cabinet.
Dripping
Water running into the drain pan Normal Operation
during the defrost cycle.
TROUBLESHOOTING 53
Problem
Solutions
Your fridge is designed to
Normal Operation
run more efficiently to keep
your food items at the desired
temperature. The high efficiency
compressor may cause your
new fridge to run longer than
your old one, but it is still more
energy efficient than previous
models. While the fridge is
running, it is normal to hear a
pulsating or high-pitched sound.
Doors will not
Food packages are blocking the
close correctly or door open.
pop open.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Rearrange food containers to clear the door and
door shelves.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Fridge section for
more information.
The doors were removed during Remove and replace the doors according to the
product installation and not
Removing and Replacing Fridge Handles and
properly replaced.
Doors section.
Fridge is not leveled properly.
Doors are difficult The gaskets are dirty or sticky.
to open.
Door was recently closed.
Fridge wobbles or Leveling legs are not adjusted
seems unstable. properly.
See Door Alignment in the Height adjustment
section to level fridge.
Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
When you open the door, warmer air enters
the fridge. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure.
The fridge compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Fridge has an
unusual odor.
The Pure N Fresh filter may
need to be set to the POWER
setting or replaced.
Set the Pure N Fresh filter to the POWER setting.
If the odor does not go away within 24 hours, the
filter may need to be replaced. See the Replacing
the Pure N Fresh filter section for replacement
instructions.
The interior of the The fridge is located near a fire
fridge is covered source, such as a fireplace,
with dust or soot. chimney or candle.
Make sure that the fridge is not located near a fire
source, such as a fireplace, chimney, heater or
candle.
ENGLISH
Pulsating or
High-Pitched
Sound
Possible Causes
54 TROUBLESHOOTING
Problem
ENGLISH
Icemaker is not
making enough
ice.
Possible Causes
Solutions
Demand exceeds ice storage
capacity.
The icemaker will produce approximately 50~80
cubes in a 24 hour period.
House water supply is not
connected, valve is not turned
on fully, or valve is clogged.
Connect the fridge to a cold water supply with
adequate pressure and turn the water shutoff
valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
Water filter has been
exhausted.
It is recommended that you replace the water
filter:
•
•
•
•
Low house water supply
pressure.
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
The water pressure must be between 20 and 120
psi on models without a water filter and between
40 and 120 psi on models with a water filter.
If the problem persists, it may be necessary to
contact a plumber or install a booster pump to
compensate for the low pressure.
Reverse Osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to Water Pressure section.)
Tubing connecting fridge to
house supply valve is kinked.
The tubing can kink when the fridge is moved
during installation or cleaning resulting in reduced
water flow. Straighten or repair the water supply
line and arrange it to prevent future kinks.
TROUBLESHOOTING 55
Problem
Solutions
Doors are opened often or for
long periods of time.
If the doors of the unit are opened often, ambient
air will warm the fridge which will prevent the unit
from maintaining the set temperature. Lowering
the fridge temperature can help, as well as not
opening the doors as frequently.
Doors are not closed
completely.
If the doors are not properly closed, ice
production will be affected. See the Doors will
not close completely or pop open section in Parts
& Features Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is
minimum -18 degrees. If the freezer temperature
is warmer, ice production will be affected.
Dispensing water Water filter has become
slowly.
clogged and congested.
It is recommended that you replace the water
filter:
•
•
•
•
Reverse osmosis filtration
system is used.
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
If the problem persists, it may be necessary to
contact a plumber or install a booster pump to
compensate for the low pressure.
Low house water supply
pressure.
The water pressure must be between 20 and 120
psi on models without a water filter and between
40 and 120 psi on models with a water filter.
If the problem persists, it may be necessary to
contact a plumber or install a booster pump to
compensate for the low pressure.
ENGLISH
Icemaker is not
making enough
ice (continued).
Possible Causes
56 TROUBLESHOOTING
Problem
ENGLISH
Not dispensing
ice.
Possible Causes
Doors are not closed
completely.
Solutions
Ice will not dispense if any of the fridge doors are
left open.
Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause
the cubes to stick together over time, which
will prevent them from properly dispensing.
Check the ice bin for ice cubes clumping/sticking
together. If they are, break up the ice cubes to
allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
Eliminate the frost or ice fragments by removing
the ice bin and clearing the chute with a plastic
utensil. Dispensing cubed ice can also help
prevent frost or ice fragment buildup.
The dispenser display is locked. Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
Ice bin is empty.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice. Make sure that the
shutoff (arm/sensor) is not obstructed.
Once the ice supply in the bin has been
completely exhausted, it my take up to 90
minutes before additional ice is available, and
approximately 24 hours to completely refill the
bin.
Icemaker is not
making ice.
Fridge was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Icemaker not turned on.
Locate the Ice On/Off button and confirm that it is
turned On.
The fridge is not connected to
a water supply or the supply
shutoff valve is not turned on.
Connect fridge to the water supply and turn the
water shutoff valve fully open.
Icemaker shutoff (feeler arm)
obstructed.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic
ice shutoff sensor, make sure that there is a clear
path between the two sensors.
Reverse osmosis water filtration Reverse osmosis filtration systems can reduce
system is connected to your
the water pressure below the minimum amount
cold water supply.
and result in icemaker issues.
(Refer to the Water Pressure section.)
TROUBLESHOOTING 57
Problem
Solutions
New installation or water line
recently connected.
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped air
and contaminants from the system.
Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
The dispenser panel is locked.
Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.
Fridge or freezer doors are not
closed properly.
Water will not dispense if any of the fridge doors
are left open.
Water filter has been recently
removed or replaced.
After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release
the dispenser pad for cycles of 30 seconds ON
and 60 seconds OFF.
Tubing connecting fridge to
house supply valve is kinked.
The tubing can kink when the fridge is moved
during installation or cleaning resulting in reduced
water flow. Straighten or repair the water supply
line and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
Connect fridge to the water supply and turn the
water shutoff valve fully open.
Icemaker is
Icemaker shutoff (arm/sensor)
making too much is obstructed.
ice.
If the problem persists, it may be necessary to
contact a plumber.
Empty the ice bin. If your icemaker is equipped
with an ice shutoff arm, make sure that the arm
moves freely. If your icemaker is equipped with
the electronic ice shutoff sensor, make sure that
there is a clear path between the two sensors.
Reinstall the ice bin and wait 24 hours to confirm
proper operation.
ENGLISH
Not dispensing
water.
Possible Causes
58 TROUBLESHOOTING
ENGLISH
Problem
Possible Causes
Ice has bad taste
or odor.
Water supply contains minerals
such as sulfur.
Solutions
A water filter may need to be installed to
eliminate taste and odor problems.
NOTE: In some cases, a filter may not help. It
may not be possible to remove all minerals / odor
/ taste in all water supplies.
Icemaker was recently installed. Discard the first few batches of ice to avoid
discolored or bad tasting ice.
Ice has been stored for too
long.
Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste.
Throw away old ice and make a new supply.
The food has not been stored
Rewrap the food. Odors may migrate to the ice if
properly in either compartment. food is not wrapped properly.
The interior of the fridge needs
to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes).
Make sure that the bin is completely dry before
reinstalling it.
Dispensing warm Fridge was recently installed.
water.
Allow 24 hours after installation for the water
storage tank to cool completely.
The water dispenser has been
used recently and the storage
tank was exhausted.
Depending on your specific model, the water
storage capacity will range from approximately 20
to 30 oz.
Dispenser has not been used
for several hours.
If the dispenser has not been used for several
hours, the first glass dispensed may be warm.
Discard the first 10 oz.
Fridge is connected to the hot
water supply.
Make sure that the fridge is connected to a cold
water pipe.
WARNING: Connecting the fridge to a hot
water line may damage the icemaker.
Water has bad
taste or odor.
Water supply contains minerals
such as sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
Water filter has been exhausted. It is recommended that you replace the water
filter:
•
•
•
•
Fridge was recently installed.
Approximately every 6 months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped
air and contaminants from the system. Do
not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
TROUBLESHOOTING 59
Problem
Solutions
The password for the Wi-Fi that Find the Wi-Fi network connected to your
you are trying to connect to is
smartphone and remove it, then register your
incorrect.
appliance on LG SmartThinQ.
Mobile data for your smartphone Turn off the Mobile data of your smartphone and
is turned on.
register the appliance using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
ENGLISH
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
Possible Causes
60 DISPOSAL OF YOUR OLD APPLIANCE
ENGLISH
Disposal of your old appliance
• This crossed-out wheeled bin symbol indicates that waste electrical and
electronic products (WEEE) should be disposed of separately from the
municipal waste stream.
• Old electrical products can contain hazardous substances so correct
disposal of your old appliance will help prevent potential negative
consequences for the environment and human health. Your old appliance
may contain reusable parts that could be used to repair other products, and
other valuable materials that can be recycled to conserve limited resources.
• You can take your appliance either to the shop where you purchased
the product, or contact your local government waste office for details of
your nearest authorised WEEE collection point. For the most up to date
information for your country please see www.lg.com/global/recycling
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