LG GMM916NSHV Owner’s Manual

ENGLISH
FRANÇAIS
ESPAÑOL
OWNER’S MANUAL
BOTTOM FREEZER
FRIDGE
Please read this owner's manual thoroughly before
operating and keep it handy for reference at all times.
GLC8839SC / GMM916NSHV
www.lg.com
MFL68302744_Rev.01
Copyright © 2017 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
ENGLISH
TABLE OF CONTENTS
3
28
Big Fresh Zone
28
- Removal of the Big Fresh Zone drawer
28
- Refitting the Big Fresh Zone drawer
29
How to remove and refit the vegetable
box
30
Extra Space (Multi collection corner)
30
Fridge Basket
13COMPONENTS
30
In & Out Carrier
31
Tilting Fresh Basket
13
Fridge Exterior
31
Dairy Corner
14
Fridge Interior
31Door-In-Door
4
PRODUCT FEATURES
IMPORTANT SAFETY
INSTRUCTIONS
32
- Door-In-Door Shelf Disassembly
15INSTALLATION
33
Adjustable Moving Basket
33
Ice maker
15
Installation Overview
34
Fresh zone
16
Unpacking Your Fridge
34
Freezer Drawer
16
Choosing the Proper Location
34
- Freezer Drawer Removal
16
- Flooring
35
- Refitting the Freezer Drawer
17
- Ambient Temperature
35
Freezer/Fridge Basket
17
Turning On the Power
17
How to Remove the Fridge Door
18
How to Remove the Freezer Door
36SMART FUNCTIONS
18
Height Adjustment
36
Using LG SmartThinQ Application
18
- Fridge Door Height Adjustment
37
Smart Diagnosis™ Using a Smart Phone
19
- If the heights of the Freezer doors are
different
38
Using Smart Diagnosis™
20HOW TO USE
20
Before Use
21
Control Panel
21
- Control Panel Features
23
Storing Food
23
- Food Preservation Location
25
- Food Storage Tips
25
- Storing Frozen Food
26
Adjusting the Fridge Shelves
26
- Detaching the Shelf
26
- Refitting the Shelf
27
- Using the Folding Shelf
27
- When Closing the Door
39MAINTENANCE
39Cleaning
40
Replacing the Pure N Fresh filter
41TROUBLESHOOTING
47 DISPOSAL OF YOUR OLD
APPLIANCE
PRODUCT FEATURES
3
* Depending on the model, some of the following functions may not be available.
Door Alarm
The Door Alarm function is designed to prevent fridge malfunctioning that could
occur if a fridge door or freezer door remains open. If a fridge door or freezer
door is left open for more than 60 seconds, a warning alarm sounds in 30 second
intervals until it is closed.
Auto Closing Hinge
The fridge doors close automatically with a slight push. (The door only closes
automatically when it is open at an angle less than 30°.)
Express FREEZE
The freezer section is maintained at the coldest temperature for a 24-hour period
before automatically resuming normal operation. The freezer display temperature
will not change when Express Freeze is engaged. It will also enhance ice
production whilst it is on.
ENGLISH
PRODUCT FEATURES
4
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
This guide contains many important safety messages. Always read
and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages
that inform you of hazards that can kill or hurt you or others, or
cause damage to the product.
All safety messages will be preceded by the safety alert
symbol and the hazard signal word WARNING or CAUTION.
These words mean:
WARNING You can be killed or seriously injured if you do not
follow instructions.
CAUTION Indicates an imminently hazardous situation which,
if not avoided, may result in minor or moderate injury,
or product damage.
WARNING
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
••Keep ventilation openings, in the appliance enclosure or in the builtin structure, clear of obstruction.
••Do not use mechanical devices or other means to accelerate
the defrosting process, other than those recommended by the
manufacturer.
••Do not damage the refrigerant circuit.
IMPORTANT SAFETY INSTRUCTIONS
5
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
••Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
••The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. When disposal, please consult
with service agent or a similarly qualified person.
••Use non-flammable cleaner. Failure to do so can result in fire,
explosion, or death. Always remove power cord from the wall outlet
prior to cleaning in the vicinity of electrical parts (lamps, switches,
covers, controls, etc.).
••Wipe up excess moisture with a sponge or cloth to prevent water
or Liquid from getting into any electrical part and causing an electric
shock.
This appliance contains a small amount of isobutane refrigerant
(R600a), natural gas with high environmental compatibility, but
it is also combustible. When transporting and installing the appliance,
care should be taken to ensure that no parts of the refrigerating circuit
are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or
potential sources of ignition and air the room in which the appliance is
standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak
in the refrigerating circuit occurs, the size of the room in which the
appliance may be sited depends on the amount of refrigerant used.
The room must be 1m2 in size for every 8g of R600a refrigerant inside
the appliance. The amount of refrigerant in your particular appliance is
shown on the identification plate inside the appliance. Never start up
an appliance showing any signs of damage. If in doubt, consult your
dealer.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
6
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
WARNING
Power
••NEVER unplug your fridge by pulling on the power cord. Always grip
the plug firmly and pull it straight out from the outlet.
••If the supply cord is damaged, it must be replaced by the
manufacturer or its service agent or a similarly qualified person in
order to avoid a hazard. Do not use a cord that shows cracks or
abrasion damage along its length or at either the plug or connector
end.
••Do not use an uncertified power outlet.
••Unplug the power plug immediately in the event of a blackout or
thunderstorm.
••Plug in the power plug with the power cord facing downward.
Installation
••Contact an authorized service center when you install or relocate the
fridge.
••When moving your fridge away from the wall, be careful not to roll
over or damage the power cord.
••Connect this product to a dedicated grounded electric outlet
conforming with the rating prior to use. It is the user’s responsibility
to replace a standard 2-prong wall outlet with a standard 3-prong
wall outlet.
••Do not install the fridge where there may be a danger of it falling.
Installation on a non sturdy timber floor may cause difficulty in door
alignment and cause the cabinet to deform.
IMPORTANT SAFETY INSTRUCTIONS
7
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
••Use two or more people to move and install the fridge.
Failure to do so can result in back or other injury.
••To reduce the risk of electric shock, do not install the fridge in a wet
or damp area. Do not install in any outdoor or sheltered outdoor
location or direct sunlight.
Use
••DO NOT allow children to climb, stand, or hang on the fridge doors
or shelves in the fridge. They could damage the fridge and seriously
injure themselves.
••Where fitted, do not place heavy objects on the dispenser of the
fridge or hang onto it.
••Do not place heavy or dangerous objects (bottles or vases with
liquid) on the fridge. It may fall or spill and cause injury, fire, or
electric shock when opening or closing the door.
••Do not put live animals inside of the fridge.
••Do not allow children to climb into the product when it is in or out of
use.
••In the event of a gas leak (propane/LPG), ventilate sufficiently and
contact an authorized service center before use. Do not touch or
disassemble the electric outlet of the fridge.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
8
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
••In the event of a refrigerant leak, move flammable objects away
from the fridge. Ventilate sufficiently and contact an authorized
service center.
••Do not use or place flammable substances (chemicals, medicine,
cosmetics, etc) near the fridge or store them inside the fridge. Do
not place the fridge in the vicinity of flammable gas.
••This appliance is intended to be used in household and similar
applications such as
- s taff kitchen areas in shops, offices and other working
environments
- farm houses and by clients in hotels, motels and other residential
type environments
- bed and breakfast type environments
- catering and similar non-retail applications.
••Do not use this product for special purposes or mobile applications
(storage of medicine or test materials or on ships, etc).
••Unplug the power plug before cleaning or repairing the fridge.
••If the fridge is fitted with light bulbs and require replacing, unplug
the fridge or turn off the power before doing so.
••Do not modify or extend the power cord.
••Do not use a hair dryer to dry the interior. Do not light a candle to
remove any interior odor.
IMPORTANT SAFETY INSTRUCTIONS
9
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
••For your safety, this appliance must be properly grounded. Have the
wall outlet and the circuit checked by a qualified electrician to make
sure the outlet is properly grounded.
••Do not use an outlet that can be turned off via a remote switch. Do
not use an extension cord. It is the user’s responsibility to replace a
standard 2-prong wall outlet with a standard 3-prong wall outlet.
••Do not, under any circumstances, cut or remove the third (ground)
prong from the power cord.
••Do not use an adapter plug and plug the power plug into a multioutlet extension cord.
••Disconnect the power cord immediately if you hear a noise, smell a
strange odor or detect smoke.
••Turn the power off if dust or water from above or below penetrates
into the fridge. Call a service agent.
••Do not disassemble or modify the fridge.
••Do not put hands, feet, or metal objects below or behind the fridge.
••Do not operate the fridge or touch the power cord with wet hands.
••In fridges with automatic icemakers, avoid contact with the moving
parts of the ejector mechanism or with the heating element that
releases the cubes. Do not place fingers or hands on the automatic
ice-making mechanism while the fridge is plugged in.
••When dispensing ice from the dispenser, do not use crystal
ceramics.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
10
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
••Do not touch the cold surfaces in the freezer compartment with wet
or damp hands, when your fridge is in operation.
••Do not put glass containers, glass bottles or beverage cans in the
freezer.
••Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
••(For CENELC countries) This appliance can be used by children aged
from 8 years and above and persons with reduced physical, sensory
or mental capabilities or lack of experience and knowledge if they
are supervised or been given instructions concerning the use of
the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
••CENELEC countries: AT, BE, BG, HR, CY, CZ, DK, EE, FI, MK, FR,
DE, GR, HU, IS, IE, IT, LV, LT, LU, MT, NL, NO, PL, PT, RO, SK, SI,
ES, SE, CH, TR, GB
••(For IEC countries) This appliance is not intended for use by persons
(including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they are
supervised or been given instructions concerning the use of the
appliance by a person responsible for their safety. Children shall not
play with the appliance.
••Do not refreeze frozen foods that have thawed completely. It may
result in serious health issues.
IMPORTANT SAFETY INSTRUCTIONS
11
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
••If you are throwing away your old fridge, make sure the CFC coolant
is removed for proper disposal by a qualified servicer. If you release
CFC coolant, you may be fined or imprisoned in accordance with the
relevant environmental law.
••Disposed or abandoned fridges are dangerous, even if they are
sitting for only a few days. When disposing the fridge, remove the
packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
••If the refrigerant gas has leaked, do not touch the fridge or the
power outlet and ventilate the room immediately. A spark could
trigger an explosion causing a fire or burns. Because this fridge
uses natural gas (isobutene, R600a) as the environment-friendly
refrigerant, even a small amount (50~60g) is combustible. If gas
leaks from severe damage during delivering, installing or using the
fridge, any spark may cause fire or burns.
CAUTION
Installation
••The fridge must be properly installed in accordance with the Installer
Instructions that were taped to the front of the fridge.
••Be careful when you unpack and install the fridge. Immediately
dispose of packing materials (plastic) out of reach of children.
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
12
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
Use
••Close the doors carefully when children are around.
••Keep fingers out of pinch point areas; clearances between the doors
and cabinets are necessarily small. Be careful closing doors when
children are in the area.
••If food is stacked or stored poorly on the shelves, it may fall and
cause injury when the door is opened.
••Do not move fridge while the fridge is operating.
A Compressor rattling noise may occur as a result and will only stop
when the compressor cycles off, or when the power to the unit is
turned off and back on again. (This is normal and will not impact on
the performance or the life of the compressor. The rattling will stop
after the compressor comes to a rest.)
Maintenance
••Do not use strong detergents like wax or thinners for cleaning.
Clean with a soft fabric.
••Wipe foreign objects (dust, water, etc) off the prongs of the power
plug and contact areas before connecting.
WARNING
••Use drinkable water for ice making.
SAVE THESE INSTRUCTIONS
COMPONENTS
Use this page to become more familiar with the parts and features of your fridge.
Page references are included for your convenience.
*The appearance and specifications of the actual product may differ depending on the model.
Fridge Exterior (Applicable to some models only)
LED Display
Displays the fridge and freezer’s
target temperature, the water filter
condition and the dispenser status.
Door in Door release
Button
Fridge
Freezer
ENGLISH
COMPONENTS
13
14
COMPONENTS
Fridge Interior (Applicable to some models only)
ENGLISH
Pure N Fresh Filter
LED interior lamps
The interior lamps light up the
inside of the fridge.
Shelf
Dairy Product Bin
Fridge Basket
Used to preserve dairy
products.
Shelf
Folding Shelf
Door-In-Door
Big Fresh Zone
Big Fresh Zone
Tilting Fresh
Basket
Extra Space
Ice Maker
Fresh Zone
Freezer Basket
Freezer Basket
Drawer
Drawer
INSTALLATION
15
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to
another location.
1 Unpacking your
fridge
2 Choosing the proper
location
3 Leveling and Door
Alignment
SUGGESTION FOR ENERGY SAVING
•• Please do not keep the door open for a long time, close door in the shortest time.
•• Too much food are not advised to be put in. Enough space should be kept for cool air circulating
freely.
•• Do not set the temperature of fridge lower than needed. Do not put the food near the temperature
sensor.
•• Allow hot food to cool prior to storing. Placing hot food in the fridge-freezer could spoil other food,
and lead to higher electric bills.
•• Do not block air vents with food. Smooth circulation of cold air keeps fridge-freezer temperature
even.
•• Do not open the door frequently. Opening the door lets warm air enter the fridge-freezer, and
cause temperature to rise. ENGLISH
INSTALLATION
16
INSTALLATION
Unpacking Your Fridge
ENGLISH
WARNING
••Use two or more people to move and install
the fridge. Failure to do so can result in back
or other injury.
••Your fridge is heavy. When moving the fridge
for cleaning or service, be sure to protect
the floor. Always pull the fridge straight
out when moving it. Do not wiggle or walk
the fridge when trying to move it, as floor
damage could occur. Wind the leveling feet
up first so that the unit is on its rollers.
••Keep flammable materials and vapors, such
as gasoline, away from the fridge. Failure to
do so can result in fire, explosion, or death.
Remove tape and any temporary labels from your
fridge before using. Do not remove any warningtype labels, the model and serial number label, or
the Tech Sheet that is located under the front of
the fridge.
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your fridge.
Fridge shelves are installed in the shipping
position. Please reinstall shelves according to
your individual storage needs.
Choosing the Proper Location
•• The fridge should always be plugged into its
own individual properly grounded electrical
outlet rated for 230 Volts, 50 Hz, AC only,
and fused at 15 or 20 amperes. This provides
the best performance and also prevents
overloading house wiring circuits which could
cause a fire hazard from overheated wires. It is
recommended that a separate circuit serving
only this appliance be provided.
Warning
To reduce the risk of electric shock, do not
install the fridge in a wet or damp area.
Do not install in any outdoor or sheltered
outdoor location or direct sunlight.
Flooring
To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed floor.
If required, adjust the leveling legs to compensate
for unevenness of the floor. The front should be
slightly higher than the rear to aid in door closing.
Leveling legs can be turned easily by tipping the
cabinet slightly. Turn the leveling legs to the left
to raise the unit or to the right to lower it. Poorly
constructed timber flooring can cause a limit in
door adjustment and the cabinet to become out
of shape. (See Leveling and door AlIgnment.)
Note
Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is
not recommended.
INSTALLATION
Turning On The Power
Install this appliance in an indoor area where the
temperature is between 55°F (13°C) and 110°F
(43°C). If the temperature around the appliance
is too low or high, the cooling ability may be
adversely affected.
Plug in the fridge.
1
2
Place your appliance where it is easy to use.
3
To ensure proper air circulation around the
fridge -freezer, please maintain sufficient
space on both the sides as well as top and
maintain at least 2 inches (5.08 cm) from the
rear wall.
Caution
••Connect to a rated power outlet.
••Have a certified electrician check the wall
outlet and wiring for proper grounding.
••Do not damage or cut off the ground
terminal of the power plug.
Avoid placing the unit near heat sources,
direct sunlight or moisture.
4
To avoid vibrations, the appliance must be
leveled.
5
Don’t install the appliance below 41°F (5°C).
It may affect the performance.
How to Remove the Fridge Door
(TURN OFF THE MAIN POWER.
Same procedure for left and
right doors)
1
Remove the fridge door hinge cover. (left
side)
2
Disassemble connection plugs and ground
wires.
24” (61 cm)
2” (5.08 cm)
ENGLISH
Ambient Temperature
17
18
3
INSTALLATION
ENGLISH
Turn 1 around to release lock and raise
hinge up.
Keeper
3
Remove the door by raising it from the lower
hinge.
Upper hinge
Lower hinge
4
Disassemble Door, raising it from Hinge
Center.
Height Adjustment
Leveling the doors may not be possible when
the floor is not leveled, or is of weak or poor
construction. The fridge is heavy and should be
installed on a rigid and solid surface. Some Timber
flooring may cause levelling difficulties if it flexes
excesively.
Caution
Remove it after you open Door to 90
degrees.
How to Remove the Freezer Door
(TURN OFF THE MAIN POWER.
Same procedure for left and
right doors)
1
Fridge Door Height Adjustment
•• If the left side door is lower, lift the left side
door, and turn the hinge bolt using the spanner
as in the drawing. (for upper fridge doors, use
spanner 1 .)
•• If the right side door is lower, lift the right
side door, and use a pair of long nose pliers
(not supplied) to additionally insert 3 a snap
ring until the heights are balanced as in the
drawing.
Height difference
Remove the inner hinge bolt.
Refrigeration
left hand door
2
Twist the hinge to raise the pivoting end so
that the door can be lifted off.
Refrigeration
right hand door
INSTALLATION
2
(Method 2, only allows a maximum of 3mm
of adjustment)
(1) Use the wider side of the number 2
spanner to turn locking nut (
)
clockwise to unscrew the locking nut.
•• Method 1 is recommended.
•• For freezer doors, use spanner
2
ENGLISH
If the heights of the Freezer doors are
different
19
.
Unscrew nut
(2) Use the narrower side of the spanner to
)
turn the adjustment hinge pin (
clockwise or (
) counterclockwise,
and adjust the gap difference between the
fridge and the freezer door.
Height difference
1
(Method 1)
Open the door, and adjust the height by
screwing the nut above the foot with the
spanner.
Lift door
2
Locking nut
Adjustment
hinge pin
Lower door
Lift door
Spanner
Lower door
(3) After the door heights are adjusted,
completely tighten the locking nut (
counterclockwise.
Tighten nut
Caution
Do not adjust the hinge pin height level
too much. The hinge pin can fall out.
(Range of height adjustment : Max. 3mm)
)
20 HOW TO USE
ENGLISH
HOW TO USE
Before use
Clean the fridge.
Clean your fridge thoroughly and wipe off all dust that may have accumulated during
shipping.
Caution
•• Do not scratch the fridge with a sharp object or use a detergent that contains
alcohol, a flammable liquid or an abrasive when removing any tape or
adhesive from the fridge.
•• Do not peel off the model or serial number label or the technical information
on the rear surface of the fridge.
Note
Remove adhesive residue by wiping it off with your thumb or dishwashing
detergent.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section. (Your plug type might be different from
the picture.)
Wait for the fridge to cool.
Allow your fridge to run for at least three to four hours before putting food in it.
Check the flow of cold air in the freezer compartment to ensure proper cooling.
Caution
Putting food in the fridge before it has cooled could cause the food to spoil, or
a bad odor could remain inside the fridge.
The fridge makes a loud noise after initial operation.
This is normal. The loudness will decrease as the temperature lowers.
Before Plugging in, open the fridge doors to ventilate the interior.
The inside of the fridge may smell like plastic at first. Remove any adhesive tape
from inside the fridge and open the fridge doors for ventilation until any odors have
subsided.
HOW TO USE
21
Control Panel (Applicable to some models only)
ENGLISH
Control Panel Features
Pure N Fresh
When the Replace lamp is on, replace the Pure N
Fresh filter.
•• When the “Replace” lamp is turned on,
replace the filter to maintain the performance
of the Pure N Fresh Filter function.
•• To replace the filter, press the
button
on the touch control panel to the OFF mode
so that the filter icon is not illuminated and
the blue Pure N Fresh LED inside the fridge
remains off. The Pure N Fresh function
has three modes, Auto(when icon is lit
up), Power(when icon and Power are lit
up) and Off(when icon is not lit up). Power
mode can be engaged by pressing the
Pure N Fresh touch control respectively.
Auto>Power>Off>Auto….
Power mode will resume back to Auto mode
after 4 hours.
Express Freeze
Fridge Temperature
Indicates the set target temperature of the fridge
compartment in Celsius (°C).
The recommended Fridge set temperature in
normal ambient conditions and loads is 3°C ~ 4°C.
Freezer Temperature
Indicates the set target temperature of the freezer
compartment in Celsius (°C).
The recommended Freezer set temperature
in normal ambient conditions and loads is
-17°C ~ -19 °C.
Note
The displayed temperature is the target
temperature, and not the actual temperature
of the fridge. The actual fridge temperature
depends on the food inside the fridge as well as
ambient temperatures and how often the doors
are opened and closed.
This function increases both ice making and
freezing capabilities.
•• When you touch the Express Freeze button,
the graphic will illuminate in the display and
will continue for 3 hours. The function will
automatically disable itself after 3 hours.
•• You can stop this function manually by touching
the button one more time.
22 HOW TO USE
Control Panel Features (continued)
ENGLISH
Wi-Fi
The Wi-Fi button, when used with the LG Smart
ThinQ application, allows the refrigerator to
connect to a home Wi-Fi network.
The Wi-Fi icon shows the status of the
refrigerator’s network connection. The icon
illuminates when the refrigerator is connected to
the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to
connect to the network. The icon blinks while the
connection is being made, then turns on once the
connection is successfully made.
Control Lock
The Control Lock function disables the button
functions only on the display.
•• When power is initially connected to the fridge,
the Lock function is off.
•• If you want to activate the Lock function to lock
other buttons, press and hold the Lock button
for 3 seconds or more. The Lock icon will
display and the Lock function is now enabled.
•• To disable the Lock function, press and hold the
Lock button for approximately
3 seconds.
Caution
Display Mode (For Store Use Only)
The Display Mode disables all cooling in
the fridge and freezer sections to conserve
energy while on display in a retail store. When
activated OFF will display on the control panel
and the display will remain on for 20 seconds.
To deactivate / activate:
With either fridge door opened, press and
hold the Fridge and Express Freeze buttons at
the same time for five seconds. The control
panel will beep and the temperature settings
will display to confirm that Display Mode
is deactivated. Use the same procedure to
activate the Display Mode.
HOW TO USE 23
Storing Food
Each compartment inside the fridge is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Fridge Basket
Store beverages, water, etc.
Big Fresh Zone
Preserve vegetables and fruits.
Tilting Fresh Basket
Preserve short term ready to eat
vegetables.
Ice Maker
If necessary, preserve ices
made in icemaker.
Freezer Basket
Preserve small packaged frozen food
or frequently-taken out foods.
Drawer (1)
Preserve small packaged frozen food
or frequently-taken out foods.
Drawer(2)
Preserve frozen food to keep it long.
ENGLISH
Food Preservation Location (Applicable to some models only)
24 HOW TO USE
Food Preservation Location (Applicable to some models only) (continued)
ENGLISH
Dairy Product Bin
Store diary foods such as butter,
cheese, etc.
Folding Shelf
Fold a shelf to store large-sized
container or food.
Door-In-Door
Preserve frequently-taken out foods
such as beverages, snacks, etc.
Extra Space
Preserve small foods such as eggs,
ham, etc.
Fresh Zone
It is possible to keep fresh some
food for long-term storage for a long
time without the odor mixed with
other food.
This container can be stored in the
refrigeration chamber or freezer
chamber according to the food in the
container.
Caution
•• Do not store food with high moisture content towards the top of the fridge. The moisture could
come in direct contact with the cold air and freeze.
•• Wash food before storing it in the fridge. Vegetables and fruit should be washed, and food
packaging should be wiped down to prevent adjacent foods from being contaminated.
•• If the fridge is kept in a hot and humid place, frequent opening of the door or storing a lot of
vegetables in the fridge may cause condensation to form. Wipe off the condensation with a clean
cloth or a paper towel.
•• If the fridge doors are opened or closed too often, warm air may penetrate the fridge and raise its
temperature. It can also increase the fridge’s electricity usage.
Note
•• If you are leaving home for a short period of time, like a short vacation, the fridge should be left
on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
•• If you are leaving the fridge turned off for an extended period of time, remove all food and unplug
the power cord. Clean the interior, and leave the doors slightly ajar to prevent mold from growing
in the fridge.
HOW TO USE 25
Food Storage Tips
Wrap or store food in the fridge in airtight and
moisture-proof material unless otherwise noted.
This prevents food odor and taste transfer
throughout the fridge. For dated products, check
use by dates to ensure freshness.
Food
How to
Butter or
Margarine
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in the original wrapping
until you are ready to use it. Once
opened, rewrap tightly in plastic
wrap or aluminum foil.
Milk
Wipe milk cartons. For best
storage, place milk on interior
shelf, not on door shelf.
Eggs
Store in original carton on interior
shelf, not on door shelf.
Fruit
Do not wash or prepare fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store in
a completely closed paper bag on
a fridge shelf.
Leafy
Vegetables
Remove store wrapping and trim
or tear off bruised and discolored
areas. Wash in cold water and
drain. Place in plastic bag or
plastic container and store in
crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Store fresh fish and shellfish in
the freezer section if they are not
being consumed the same day of
purchase. It is recommended to
consume fresh fish and shellfish
the same day purchased.
Leftovers
Cover leftovers with plastic
wrap, aluminum foil, or plastic
containers with tight lids.
Note
Check a freezer food guide or a reliable
cookbook for further information about preparing
food for freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity
of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours (no more
than 1 to 1.5kg. of food per cubic foot of freezer
space). Leave enough space in the freezer for air
to circulate around packages. Be careful to leave
enough room at the front so the door can close
tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and the
storage temperature. Ice crystals inside a sealed
package are normal. This simply means that
moisture in the food and air inside the package
have condensed, creating ice crystals.
Note
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
Note
Never freeze beverage cans or bottles of any
kind as they can explode or shatter.
ENGLISH
* The following tips may not be applicable
depending on the model.
Storing Frozen Food
26 HOW TO USE
ENGLISH
Storing Frozen Food (continued)
Adjusting the Fridge Shelves
Packaging
The shelves in your fridge are adjustable to meet
your individual storage needs. Your model may
have either glass or wire shelves.
Successful freezing depends on correct
packaging. When you close and seal the package,
it must not allow air or moisture in or out. If it
does, you could have food odor and taste transfer
throughout the fridge and could also dry out
frozen food.
Packaging recommendations:
•• Rigid plastic containers with tight-fitting lids
•• Straight-sided canning/freezing jars
•• Heavy-duty aluminum foil
Adjusting the shelves to fit different heights of
items will make finding the exact item you want
easier. Doing so will also reduce the amount
of time the fridge door is open which will save
energy.
Detaching the Shelf
Tilt up the front of the shelf and lift it straight up.
Pull the shelf out.
•• Plastic-coated paper
•• Non-permeable plastic wraps
•• Specified freezer-grade self-sealing plastic
bags
Follow package or container instructions for
proper freezing methods.
Do not use
•• Bread wrappers
•• Non-polyethylene plastic containers
•• Containers without tight lids
•• Wax paper or wax-coated freezer wrap
•• Thin, semi-permeable wrap
Refitting the Shelf
Tilt the front of the shelf up and guide the shelf
hooks into the slots at the desired height. Then,
lower the front of the shelf so that the hooks drop
into the slots.
Note
Caution
Make sure that shelves are level from one
side to the other. Failure to do so may
result in the shelf falling or spilling food.
The process of freezing occurs
the fastest on the marked shelf.
HOW TO USE 27
Using the Folding Shelf
When Closing the Door
ENGLISH
You can store taller items, such as containers or
bottles, by simply pushing the front half of the
shelf underneath the back half of the shelf. Pull
the front of the shelf firmly toward you to return
to a full shelf.
Caution
Caution
•• Do not clean glass shelves with warm
water while they are cold. Shelves
may break if exposed to
sudden temperature changes or
impact.
•• Glass shelves are heavy. Use special
care when removing them.
•• To reduce the risk of door scratches
and breaking the door centre mullion,
please make sure that the fridge door
mullion is always folded in.
•• The door Alarm will sound if the door
remains open after 1 minute. Ensure
that the folding mullion is folded in
before closing the left hand door.
28 HOW TO USE
ENGLISH
Big Fresh Zone
Refitting the Big Fresh Zone drawer
Removal of the Big Fresh Zone drawer.
1
Insert the left and right roller of the drawer
into the guides whilst the draw is slightly
lifted at the front, and push it in gently while
lowering it at the same time.
2
Push it in gently while lowering it at the same
time.
1
Pull the drawer back to the end of its travel.
2
Lift the front of the draw up and remove it
from its guide.
Caution
•• Always empty the draws before
removing them and use both hands
when removing and refitting.
•• Make sure that the fridge doors
are fully open before removing and
refitting the drawers.
HOW TO USE 29
How to refit vegetable box
1
Lift the vegetable box drawer assembly
on to an angle and place it into the fridge
compartment ready for fitting.
2
Lift the vegetable box drawer horizontally and
align to its original position and gently push it
back. (This is to avoid contact with the side
walls of the fridge.)
3
If there is a gap behind the drawer as in the
below diagram, slightly lift the vegetable box
and push.
How to remove vegetable box
1
2
3
While the fridge doors are wide open,
take out all the shelves from the fridge
compartment.
Remove all contents from the vegetable box
drawers.
Lift the vegetable box drawers with both
hands and gently pull them toward you.
Grab the back end with one hand to lift the
vegetable box, and then take it out while
tilted.
Caution
•• Make sure to disassemble with both
hands.
•• When you remove and refit the
vegetable box drawers,ensure that
both fridge doors are open fully.
ENGLISH
How to remove and refit the
vegetable box
30 HOW TO USE
ENGLISH
Extra Space (Multi collection
corner)
Store small foods like eggs, ham, cheese, etc.
Multi-collection
corner supporter
Fridge Basket
Preserve drinks like small packs, milk, beer, juice
etc.
In & Out Carrier
Ideally used to store and carry multiple items to
and from the fridge.
•• Open and close pushing or pulling grips.
Caution
•• Be careful when handling and storing
larger eggs. They can be broken if the
cover is not completely closed and the
drawer above is pushed in.
•• When necessary, In & Out Carrier may be
taken out seperately. It can be used to move
required condiments, drinks, snacks, etc. for
cooking at the same time.
In & Out Carrier
•• Observe the above diagrams when
removing and refitting the MultiCollection corner after cleaning.
•• Store all moist and easily-freezing foods
like soy bean curd, sesame leaf, etc. on
the front of the shelves.
•• This basket must only be used for items
stored in the fridge. Do not place near any
heat sources.
HOW TO USE
Dairy Corner
Ideal for storing vegetables soon to be eaten.
You can store dairy products such as butter,
cheese etc.
If you close the fridge door with the dairy corner
left open, the fridge door may not close properly.
It could also result in damage to the lid.
To open, lift the latch and gently pull the basket
back.
Door-In-Door (Applicable to
some models only)
< OPEN >
To close, push the basket in until a “click” sound
is heard.
The Door-In-Door compartment allows for easy
access of commonly used food items.
The inner Door-In-Door includes two door bins,
Cheese & Butter and Condiment bins, that are
specially designed for food that can be stored at
a warmer temperature. This makes spreading
butter and slicing cheese easier.
Note
< CLOSE >
•• To avoid damaging the drawer, do not overload
it or apply excessive force when opening or
closing.
Caution
•• Do not allow children to hang from
the basket when it is open or closed.
This will damage the basket and could
cause injury.
The Cheese & Butter and Condiment
bins are not recommended for storing
items that spoil easily such as milk and
mayonnaise.
Press the the door button on the Home Bar until
you hear a click sound.
•• You can store more food in the larger Home
Bar.
•• With the larger storage room, you can organize
drinks and snacks better.
Press until
you hear
the “Click”
sound
ENGLISH
Tilting Fresh Basket
31
32 HOW TO USE
ENGLISH
Door-In-Door Shelf Disassembly
(Applicable to some models only)
1
2
4
Remove screws on both sides of magic
space cover.
5
Hold the bottom of lower basket and raise it
up to take it out.
Raise magicspace cover up and take it out.
Hold the bottom of daily basket and raise it
up to take it out.
Hold both ends of the basket and lift up the front
part of the basket.
•• Assemble in the same method as
disassembly.
3
Move floating basket to the top compartment
from magic space cover from which daily
corner is removed.
HOW TO USE 33
Adjustable Moving Basket
•• To make ice cubes, fill the ice tray with
water and insert in its position.
•• To move Adjustable Moving Basket up or
down, remove all items from the basket first.
Ice Trays
•• Hold the center of basket gently with upward
pressure
Ice Cube Box
•• Press the levers on both sides at the bottom of
the lower section upward, and then move it up
or down.
•• Adjusting the Moving Door Basket allows taller
food items to be stored more conveniently.
•• To remove ice cubes, hold the lever of the
tray and pull turn gently. Then, ice cubes
drop in to the ice cube box.
Note
You can disassemble the Ice Maker to
secure space in the freezer.
Caution
••Remove all food items from basket
before moving it up or down. Not doing
so could cause damage to the basket or
food items.
Warning
••Do not use anything other than water.
••Fill the water up to the marked line.
ENGLISH
It can be moved up and down as necessary, and
used conveniently.
Ice Maker
34 HOW TO USE
ENGLISH
Fresh Zone
Freezer Drawer Removal
•• Put food in the fresh zone and keep the cap
tightly closed for storage.
1
Pull out the Freezer drawer to the end of its
travel (as per below fig) and remove all of the
contents.
2
When the drawer is fully extended, lift up the
front and continue to pull it out (as per below
fig).
•• It is possible to keep fresh some food for
long-term storage for a long time without
the odor mixed with other food.
•• This container can be stored in the
refrigeration chamber or freezer chamber
according to the food in the container.
Freezer Drawer
Use the compartment for packed frozen foods
and frequently-taken out foods.
Use the bottom compartment for frozen foods.
(Dried fish & condiments)
•• The sliding freezer drawers allow easy access
and convenience of use.
Caution
••Always remove drawers with both
hands to avoid breakage or injury.
••Always open the freezer doors all the
way before removing or refitting the
drawers.
HOW TO USE 35
Freezer/Fridge basket
1
You can store small packaged frozen food (Freezer
basket), small packaged refrigerated food or
beverages (Fridge basket) such as milk, water,
juice, beer etc.
Do Not store ice cream or foods intended for long
term storage in the Freezer Basket.
Insert both rollers into the guides with the
front of the drawer slightly raised and gently
push in. While lowering the drawer to the
correct level.
To remove the basket, hold the basket with both
hands and slightly lift up the front part to pull it
out.
2
Continue to push in the drawer all the way
while lowering the drawer to the correct
level.
Caution
••Always remove drawers with both hands
to avoid breakage or injury.
••Always open the freezer doors all the
way before removing or refitting the
drawers.
To refit the basket, align both sides of the basket
with the guides and push it down until secure.
Two Stars Section
(Applicable to Some Models
Only)
•• Two stars section means suitable for ice or
foods that can be stored at -12°C~-18°C.
•• Not suitable for deep freezing.
ENGLISH
Refitting the Freezer Drawer
36 SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
Using LG SmartThinQ
Application
Note
•• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far
from the router. Purchase a Wi-Fi repeater
(range extender) to improve the Wi-Fi signal
strength.
Things to check before using LG
SmartThinQ
•• The Wi-Fi connection may not connect or
may be interrupted because of the home
network environment.
•• For appliances with the
•• The network connection may not work
properly depending on the Internet service
provider.
1
or
logo
Check the distance between the appliance
and the wireless router (Wi-Fi network).
•• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak.
It may take a long time to register or
installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
•• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
•• The surrounding wireless environment can
make the wireless network service run
slowly.
•• The appliance cannot be registered due
to problems with the wireless signal
transmission. Unplug the appliance and
wait about a minute before trying again.
•• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
•• The wireless network name (SSID) should
be a combination of English letters and
numbers.
(Do not use special characters.)
•• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
3
Connect your smartphone to the wireless
router.
•• If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Wireless LAN Module Specifications
Note
•• To verify the Wi-Fi connection, check that
icon on the control panel is lit.
Wi-Fi
•• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
•• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
Model
LCW-004
Frequency Range
2412 to 2472 MHz
Output
Power(Max)
IEEE 802.11b:17.82 dBm
IEEE 802.11g:17.72 dBm
IEEE 802.11n:16.61 dBm
Wireless function S/W version : V 1.0
For consideration of the user, this device should
be installed and operated with a minimum
distance of 20 cm between the device and the
body.
SMART FUNCTIONS 37
Installing LG SmartThinQ
Declaration of Conformity
Note
•• If you choose the simple login to access
the LG SmartThinQ application, you must
go through the appliance registration
process each time you change your
smartphone or reinstall the application.
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance
with Directive 2014/53/EU. The full text of the
EU declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
LG Electronics European Shared Service Centre
B.V.
Krijgsman 1
1186 DM Amstelveen
The Netherlands
Wi-Fi Function
•• For appliances with the
or
logo
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as a
correct way of using the appliance based on the
pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
Note
•• If you change your wireless router, your
Internet service provider or your password
after registering the appliance, please
delete it from the LG SmartThinQ Settings
→ Edit Product and register again.
•• The application is subject to change for
appliance improvement purposes without
notice to users.
•• Functions may vary by model.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the
cost of performing such distribution (such as the
cost of media, shipping, and handling) upon email
request to [email protected].
This offer is valid for a period of three years after
our last shipment of this product. This offer is
valid to anyone in receipt of this information.
Smart Diagnosis™ Using a
Smart Phone
•• For appliances with the
or
logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
If the appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
ENGLISH
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
38 SMART FUNCTIONS
ENGLISH
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Lock button to activate the lock
function.
• If the lock function has been activated
already, press the Lock button to deactivate
the lock function, and then press the Lock
button again to activate the lock function.
• Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
activated.
2
Open the fridge door and then hold the phone
on the upper right speaker hole.
• Position the phone so that its microphone
is aligned with the speaker hole.
3
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
•• Position the phone so that its
microphone is aligned with the speaker
hole.
•• The Smart Diagnosis™ sound is
generated after around three seconds.
•• Do not take the phone off the speaker
hole while the data is transmitted.
•• Hold the phone to the upper right
speaker hole and wait while the data is
transmitted.
•• The data transfer sound may be harsh to
the ear while the Smart Diagnosis™ data
is being transmitted, but do not take the
phone off the speaker hole for accurate
diagnosis until the data transfer sound
has stopped.
•• When the data transfer is complete,
the transfer completion message is
displayed and the control panel is
automatically turned off and then on
again after a few seconds. After the
customer information centre explains
the diagnosis result.
•• The Smart Diagnosis™ function depends
on the local call quality.
•• The communication performance will
improve and you can transmit a better
signal if you use a land line home phone.
•• If the Smart Diagnosis™ data transfer
is poor due to poor call quality, you may
not receive the best Smart Diagnosis™
service.
MAINTENANCE 39
Cleaning
•• Both the fridge and freezer sections defrost automatically; however, clean both sections about
once a month to prevent odors.
•• Wipe up spills immediately.
•• Always unplug the refrigeration before cleaning.
General Cleaning Tips
•• Unplug fridge or disconnect power.
•• Remove all removable parts, such as
shelves, crispers, etc.
•• Use a clean sponge or soft cloth with
mild detergent in warm water. Do not
use abrasive or harsh cleaners.
•• Hand wash, rinse and dry all surfaces
thoroughly.
Exterior
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic parts.
Wax painted metal surfaces at least twice a year
using appliance wax (or auto paste wax). Apply
wax with a clean, soft cloth.
For products with a stainless steel exterior,
use a clean sponge or soft cloth with mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
Caution
•• Do not use a rough cloth or sponge
when cleaning the interior and exterior
of the fridge.
•• Do not place your hand on the bottom
surface of the fridge when opening and
closing.
Warning
Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
Always remove power cord from the wall
outlet prior to cleaning in the vicinity of
electrical parts (lamps, switches, covers,
controls, etc.).
Wipe up excess moisture with a sponge
or cloth to prevent water or Liquid from
getting into any electrical part and causing
an electric shock.
Never use metallic scouring pads,
brushes, coarse abrasive cleaners, Strong
alkaline solutions, industrial detergent
(bleach containing detergent) Flammable
or toxic cleaning liquids on any surface.
Do not use Hot water to clean the interior
or any interior parts of the unit when they
are cold.
ENGLISH
MAINTENANCE
40 MAINTENANCE
ENGLISH
Inside Walls (allow freezer to warm up
so the cloth will not stick)
To help remove odors, you can wash the inside
of the fridge with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to
1 litre of warm water. Be sure the baking soda is
completely dissolved so it does not scratch the
surfaces of the fridge.
Replacing the Pure N Fresh filter
It is recommended that you replace the Pure N
Fresh filter:
•• Approximately every 1~2 years.
•• When the Replace light turns on.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic fridge
parts.
1
Remove the Old Filter
Turn the filter cover to the left to detach from
the fridge wall. The filter is located on the
inside of the filter cover. Remove the filter
from the cover and replace it with a new
filter.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use window
sprays, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser Coil Cover
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents located
at the rear of the appliance. Do not remove the
panel covering the condenser coil area. Always
disconnect the main power before cleaning.
2
Installing a New Pure N Fresh filter.
Place the new filter inside of the cover with
the side that says “Front” facing outward.
Turn the filter cover to the right to reattach it
to the fridge wall.
After changing the filter, touch and hold the
Pure N Fresh filter button on the front display
for three seconds to reset the filter sensor.
TROUBLESHOOTING
41
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem
Fridge and
Freezer section
are not cooling.
Cooling System
runs too much.
Possible Causes
Solutions
The fridge display control is set Cancel the OFF mode so that the unit
to OFF (some models).
commences operation. Refer to the Setting the
Controls section for proper temperature settings
May be in Display mode.
Refer to page 22 for Display mode instructions.
Fridge is in the defrost cycle.
During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 40 minutes
to confirm the proper temperature has been
restored once the defrost cycle has completed.
Fridge was recently installed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Fridge was recently relocated.
If the fridge was stored for a long period of time
or moved on its side, it is necessary for the fridge
to stand upright for 24 hours before connecting it
to power.
Fridge is replacing an older
model.
Modern fridges require more operating time but
use less energy due to more efficient technology.
Fridge was recently plugged in
or power restored.
The fridge will take up to 24 hours to cool
completely.
Door opened often or a large
amount of food / hot food was
added.
Adding food and opening the door warms the
fridge, requiring the compressor to run longer in
order to cool the fridge back down. In order to
conserve energy, try to get everything you need
out of the fridge at once, keep food organized so
it is easy to find, and close the door as soon as
the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Parts & Features
Troubleshooting.
Fridge is installed in a hot
location.
The compressor will run longer under warm
conditions. At normal room temperatures
70°F(21°C) expect your compressor to run
about 40% to 80% of the time. Under warmer
conditions, expect it to run even more often. The
fridge should not be operated above 110°F(43°C).
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Disconnect the mains before cleaning.
ENGLISH
TROUBLESHOOTING
42 TROUBLESHOOTING
Problem
Possible Causes
Solutions
ENGLISH
Fridge or Freezer Fridge was recently installed.
section is too
warm.
Air vents are blocked.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
door openings.
Rearrange items to allow air to flow throughout
the compartment. Refer to the Airflow diagram in
the Using Your Fridge section.
Unit is installed in a hot location. The fridge should not be operated in
temperatures above 110°F(43°C).
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
fridge will reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may raise slightly and condensation
may form on the back wall. Wait 40 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
TROUBLESHOOTING 43
Problem
Food is freezing
in the fridge
compartment.
Frost or ice
crystals form
on frozen food
(outside of
package).
Fridge or Freezer
section is too
cold.
Solutions
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly.
See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid.
Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature
of each compartment may be raised slightly
and condensation may form on the back wall.
Wait 40 minutes and confirm that the proper
temperature has been restored once the defrost
cycle has completed.
Food is not packaged correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Food with high water content
was placed near an air vent.
Rearrange items with high water content away
from air vents.
Fridge temperature control is
set incorrectly.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Fridge is installed in a cold
location.
When the fridge is operated in temperatures
below 41°F (5°C), food can freeze in the fridge
compartment. The fridge should not be operated
in temperature below 55°F (13°C).
Door is opened frequently or for When the doors are opened often or for long
long periods of time.
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly.
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
ENGLISH
Interior moisture
buildup.
Possible Causes
44 TROUBLESHOOTING
Problem
Possible Causes
Solutions
ENGLISH
Frost or ice
Condensation from food with a
crystals on frozen high water content has frozen
food (inside of
inside of the food package.
sealed package).
Food has been left in the freezer
for a long period of time.
This is normal for food items with a high water
content.
Clicking
The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or fridge
control on some models) will
also click when cycling on and
off.
Normal Operation
Rattling
Rattling noises may come from
the flow of refrigerant, the
water line on the back of the
unit, or items stored on top of
or around the fridge.
Normal Operation
Fridge is not resting solidly on
the floor.
Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.
Fridge with linear compressor
was jarred while running.
Normal Operation
Whooshing
Do not store food items with high water content
in the freezer for a long period of time.
Evaporator fan motor is
Normal Operation
circulating air through the fridge
and freezer compartments.
Air is being forced over the
condenser by the condenser
fan.
Normal Operation
Gurgling
Refrigerant flowing through the
cooling system.
Normal Operation
Popping
Contraction and expansion of
the inside walls due to changes
in temperature.
Normal Operation
Sizzling
Water dripping on the defrost
heater during a defrost cycle.
Normal Operation
Vibrating
If the side or back of the fridge
is touching a cabinet or wall,
some of the normal vibrations
may make an audible sound.
To eliminate the noise, make sure that the sides
and back cannot vibrate against any wall or
cabinet.
Dripping
Water running into the drain pan Normal Operation
during the defrost cycle.
TROUBLESHOOTING 45
Problem
Solutions
Your fridge is designed to
Normal Operation
run more efficiently to keep
your food items at the desired
temperature. The high efficiency
compressor may cause your
new fridge to run longer than
your old one, but it is still more
energy efficient than previous
models. While the fridge is
running, it is normal to hear a
pulsating or high-pitched sound.
Doors will not
Food packages are blocking the
close correctly or door open.
pop open.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Rearrange food containers to clear the door and
door shelves.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Fridge section for
more information.
The doors were removed during Remove and replace the doors according to the
product installation and not
Removing and Replacing Fridge Handles and
properly replaced.
Doors section.
Fridge is not leveled properly.
Doors are difficult The gaskets are dirty or sticky.
to open.
Door was recently closed.
Fridge wobbles or Leveling legs are not adjusted
seems unstable. properly.
See Door Alignment in the Height adjustment
section to level fridge.
Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
When you open the door, warmer air enters
the fridge. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure.
The fridge compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Fridge has an
unusual odor.
The Pure N Fresh filter may
need to be set to the POWER
setting or replaced.
Set the Pure N Fresh filter to the POWER setting.
If the odor does not go away within 24 hours, the
filter may need to be replaced. See the Replacing
the Pure N Fresh filter section for replacement
instructions.
The interior of the The fridge is located near a fire
fridge is covered source, such as a fireplace,
with dust or soot. chimney or candle.
Make sure that the fridge is not located near a fire
source, such as a fireplace, chimney, heater or
candle.
ENGLISH
Pulsating or
High-Pitched
Sound
Possible Causes
46 TROUBLESHOOTING
Problem
ENGLISH
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
Possible Causes
Solutions
The password for the Wi-Fi that Find the Wi-Fi network connected to your
you are trying to connect to is
smartphone and remove it, then register your
incorrect.
appliance on LG SmartThinQ.
Mobile data for your smartphone Turn off the Mobile data of your smartphone and
is turned on.
register the appliance using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
DISPOSAL OF YOUR OLD APPLIANCE 47
• This crossed-out wheeled bin symbol indicates that waste electrical and
electronic products (WEEE) should be disposed of separately from the
municipal waste stream.
• Old electrical products can contain hazardous substances so correct
disposal of your old appliance will help prevent potential negative
consequences for the environment and human health. Your old appliance
may contain reusable parts that could be used to repair other products, and
other valuable materials that can be recycled to conserve limited resources.
• You can take your appliance either to the shop where you purchased
the product, or contact your local government waste office for details of
your nearest authorised WEEE collection point. For the most up to date
information for your country please see www.lg.com/global/recycling
ENGLISH
Disposal of your old appliance