LG LMXC23796S Owner’s Manual

ENGLISH
FRANÇAIS
ESPAÑOL
OWNER’S MANUAL
FRENCH DOOR
REFRIGERATOR
Please read this owner's manual thoroughly before
operating and keep it handy for reference at all times.
LMXS30796*
LMXC23796*
www.lg.com
MFL69497002_Rev.03
Copyright © 2016 - 2017 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
ENGLISH
TABLE OF CONTENTS
3
4
PRODUCT FEATURES
IMPORTANT SAFETY
INSTRUCTIONS
7
COMPONENTS
7
8
Refrigerator Exterior
Refrigerator Interior
9
INSTALLATION
9
10
11
11
11
12
12
12
13
13
14
15
16
17
18
19
19
21
22
22
22
22
23
25
26
26
26
Installation Overview
Specifications
Unpacking the Refrigerator
Choosing the Proper Location
- Flooring
- Ambient Temperature
- Measuring Clearances
Removing/Assembling the Refrigerator
Door Handles
Removing/Assembling the Freezer
Drawer Handle
Removing/Assembling the Doors and
Drawers
- Removing the Left Refrigerator Door
- Removing the Right Refrigerator Door
- Assembling the Right Refrigerator Door
- Assembling the Left Refrigerator Door
- Removing the CustomChill™ Drawer
- Assembling the CustomChill™ Drawer
- Removing the Freezer Drawer
- Assembling the Freezer Drawer
Connecting the Water Line
- Before You Begin
- Water Pressure
- What You Will Need
- Water Line Installation Instructions
Turning On the Power
Leveling and Door Alignment
- Leveling
- Door Alignment
27 HOW TO USE
27
28
28
31
31
31
32
32
33
33
33
34
34
34
34
34
35
35
36
36
38
38
38
39
40
42
43
Before Use
Control Panel
- Control Panel Features
In-Door Ice Bin
- Detaching the In-Door Ice Bin
- Assembling the In-Door Ice Bin
Automatic Icemaker
- Turning the Automatic Icemaker On or Off
- When You Should Turn the Icemaker Off
- Normal Sounds You May Hear
- Preparing for Vacation
Ice and Water Dispenser
- Dispenser
- Using the Dispenser
- Locking the Dispenser
- Cleaning the Dispenser Stand
Storing Food
- Food Preservation Location
- Food Storage Tips
- Storing Frozen Food
Glide‘N’Access™
EasyReach™
Humidity Controlled Crisper
Detaching and Assembling the Storage Bins
InstaView Door-in-Door
CustomChill™ Drawer
Adjusting the Refrigerator Shelves
44 SMART FUNCTIONS
44
47
48
LG SmartThinQ Application
Smart Grid Function
Smart Diagnosis™ Function
50 MAINTENANCE
50
51
51
Cleaning
Replacing the Fresh Air Filter
Replacing the Water Filter
54 TROUBLESHOOTING
65 LIMITED WARRANTY
PRODUCT FEATURES
3
* Depending on the model, some of the following functions may not be available.
FILTERED WATER AND ICE DISPENSER
The water dispenser dispenses fresh, chilled water.
The ice dispenser dispenses cubed and crushed ice.
DOOR ALARM
The Door Alarm function is designed to prevent refrigerator malfunctioning
that could occur if a refrigerator door or freezer drawer remains open. If a
refrigerator door or freezer drawer is left open for more than 60 seconds, a
warning alarm sounds at 30 second intervals.
CUSTOMCHILL™ DRAWER
The CustomChill™ Drawer provides storage space with a variable
temperature control that keeps the compartment either colder or warmer
than the refrigerator. Use it to store meat and seafood, cold drinks, deli
snacks, or chilled wine.
ICE PLUS
Ice production can be increased by approximately 20 percent when the
freezer section is maintained at the coldest temperature for a 24-hour
period.
HUMIDITY CONTROLLED CRISPER
The Humidity Controlled Crisper is designed to help keep your fruits and
vegetables fresh and crisp.
INSTAVIEW DOOR-IN-DOOR
Use this space to store frequently used items like beverages and snacks.
Knock twice on the glass to see at a glance if you need to stock up, without
opening the refrigerator door.
ENGLISH
PRODUCT FEATURES
4
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
This guide contains many important safety messages. Always read and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages that inform you of
hazards that can kill or hurt you or others, or cause damage to the product.
All safety messages will be preceded by the safety alert symbol and the hazard
signal word WARNING or CAUTION. These words mean:
WARNING
CAUTION
You can be killed or seriously injured if you do not follow instructions.
Indicates an imminently hazardous situation which, if not avoided, may result
in minor or moderate injury, or product damage.
WARNING
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following:
Power
% NEVER unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull it
straight out from the outlet.
% If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a
similarly qualified person in order to avoid a hazard. Do not use a cord that shows cracks or abrasion
damage along its length or at either the plug or connector end.
% Do not use an uncertified power outlet.
% Unplug the power plug immediately in the event of a blackout or thunderstorm.
% Plug in the power plug with the power cord facing downward.
Installation
% Contact an authorized service center before you install or relocate the refrigerator.
% When moving your refrigerator away from the wall, be careful not to roll over or damage the power
cord.
% Prior to use, ensure that you are connecting this product to a dedicated, grounded electrical outlet
rated for use with this product (115V, 60Hz, AC only). It is the user’s responsibility to replace a
standard 2-prong wall outlet with a standard 3-prong wall outlet.
% Do not install the refrigerator where there may be a danger of the unit falling.
Use
% DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
% Do not hang on to or place heavy objects on the refrigerator’s dispenser.
% Do not place heavy or dangerous objects (bottles with liquid) on the refrigerator.
% Do not put live animals inside the refrigerator.
% Do not allow children to climb into the product when it is in use.
% In the event of a gas leak (propane/LPG), ensure adequate ventilation and contact an authorized service
center before resuming use. Do not touch or disassemble the electric outlet of the refrigerator.
% In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure adequate
ventilation and contact an authorized service center.
% Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the refrigerator
or store them inside the refrigerator. Do not place the refrigerator in the vicinity of flammable gas.
IMPORTANT SAFETY INSTRUCTIONS
5
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
% This product is not to be used for special purposes such as the storage of medicine or test materials
or for use on ships, etc.
% Unplug the power plug before cleaning or repairing the refrigerator.
% When you replace the light bulb in the refrigerator, unplug the refrigerator or turn off the power.
% Do not modify or extend the power cord.
% Do not use a dryer to dry the interior. Do not light a candle to remove interior odors.
% For your safety, this appliance must be properly grounded. Have the wall outlet and the circuit
checked by a qualified electrician to make sure the outlet is properly grounded.
% Do not use an outlet that can be turned off with a switch. Do not use an extension cord. It is the
user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
% Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
% Do not use an adapter plug and plug the power plug into a multi-outlet extension cord.
% Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke
coming from the appliance.
% Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
% Do not disassemble or modify the refrigerator.
% Do not put hands, feet, or metal objects below or behind the refrigerator.
% Do not operate the refrigerator or touch the power cord with wet hands.
% In refrigerators with automatic icemakers, avoid contact with the moving parts of the ejector
mechanism or with the heating element that releases the cubes. Do not place fingers or hands on the
automatic ice-making mechanism while the refrigerator is plugged in.
% When dispensing ice from the dispenser, do not use crystal ceramics.
% Do not touch the cold surfaces in the freezer compartment with wet or damp hands, when your
refrigerator is in operation.
% Do not put glass containers, glass bottles or soda in the freezer.
% This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning the use of the appliance by a person responsible for their safety.
% Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health
issue.
% If you are throwing away your old refrigerator, make sure the CFC coolant is removed for proper
disposal by a qualified servicer. If you release CFC coolant, you may be fined or imprisoned in
accordance with the relevant environmental law.
% Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but
leave the shelves in place so that children may not easily climb inside.
% If connected to a circuit protected by fuses, use time delay fuse.
WARNING
This product contains chemicals known to the State of California to cause cancer and birth defects
or other reproductive harm. Wash hands after handling.
ENGLISH
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following:
6
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
ENGLISH
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following:
CAUTION
Installation
% The refrigerator must be properly installed in accordance with the Installer Instructions that were
taped to the front of the refrigerator.
% Be careful when you unpack and install the refrigerator. Immediately dispose of plastic and other
packing materials out of reach of children.
% The appliance must be positioned for easy access to a power source.
Use
% Close the door carefully when children are around.
% Keep fingers out of pinch point areas; clearances between the doors and cabinets are
necessarily small. Be careful closing doors when children are nearby.
% If you store food improperly, be aware that it may fall and cause injury.
% Do not use aerosols near the refrigerator.
% Do not store articles on the top of the appliance.
% Do not strike or apply excessive force to any glass surface. It may break.
Maintenance
% Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
% Wipe foreign objects (such as dust and water) off the prongs of the power plug and contact
areas regularly.
% Do not store, disassemble or repair the refrigerator by yourself.
% Remove any dust or foreign matter from the power plug pins.
% Do not use a wet or damp cloth when cleaning the plug.
% If the refrigerator is disconnected from the power supply, you should wait for at least five
minutes before plugging it back in.
% If you notice a chemical or burning plastic smell or see smoke, unplug the refrigerator
immediately and contact your LG Electronics Service Center.
SAVE THESE INSTRUCTIONS
COMPONENTS
7
Use this page to become more familiar with the parts and features of your refrigerator.
*The appearance and specifications of the actual product may differ depending on the model.
Refrigerator Exterior
Handle
Filtered Water and
Ice Dispenser
Opens and closes
the door.
Dispenses purified water and ice.
Button
LED Display
Displays the refrigerator and freezer
temperature, the water filter
condition and the dispenser status.
Control Panel
Sets the refrigerator and freezer
temperatures, the water filter
condition and the dispenser mode.
InstaView
Door-in-Door
LED Light
LED lights up when
the freezer door is
opened.
CustomChill™
Drawer
Ez Handle
Easily opens the freezer
door.
Freezer
Preserves frozen food.
ENGLISH
COMPONENTS
8
COMPONENTS
Refrigerator Interior
ENGLISH
Adjustable Refrigerator Shelf
The shelves in your refrigerator are
adjustable to meet your individual
storage needs.
LED interior lamps
Door-in-Door Case
The interior lamps light up
the inside of the refrigerator.
A convenient storage area for
frequently-used items that require
easy access.
Indoor Ice Bin
Ice cubes are
automatically produced.
Crisper
Helps vegetables and
fruits to stay crisp.
EasyReach™
You can store small items,
or defrost an item.
CustomChill™ Drawer
Variable temperature storage
that can be set either colder or
warmer than the refrigerator.
The CustomChill™ drawer
is not intended for long-term
frozen storage.
Pullout Drawer
Used for extra storage
within the freezer
compartment.
Durabase® and Durabase® Divider
The Durabase is a storage space
recommended for the preservation of large
food items. The Durabase Divider is used
to organize the Durabase area into sections.
It can be adjusted from side to side to
accommodate items of different sizes.
INSTALLATION
9
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting
it to another location.
1
Unpacking your
refrigerator
4 Connecting the water
supply and water line
2 Choosing the proper
location
5 Leveling and Door
Alignment
NOTE
Connect to potable water supply only.
3 Disassembling/Assembling
ENGLISH
INSTALLATION
10
INSTALLATION
Specifications
ENGLISH
The appearance and specifications listed in this manual may vary due to constant product
improvements.
Bottom-freezer refrigerator model LMXS30796*
Description
French door refrigerator
Dimensions
35 3/4" (W) X 39 1/8" (D) X 70 1/4" (H). 51"(D w/ door open)
908 mm (W) X 994 mm (D) X 1785 mm (H). 1295 mm (D w/ door open)
Net weight
404 lb. (183 kg)
Bottom-freezer refrigerator model LMXC23796*
Description
French door refrigerator
Dimensions
35 3/4" (W) X 32 1/8" (D) X 70 1/4" (H). 44"(D w/ door open)
908 mm (W) X 816 mm (D) X 1785 mm (H). 1117 mm (D w/ door open)
Net weight
371 lb. (168 kg)
INSTALLATION
Unpacking the Refrigerator
% Use two or more people to move and
install the refrigerator. Failure to do so
can result in back or other injury.
% Your refrigerator is heavy. When moving
the refrigerator for cleaning or service,
be sure to protect the floor. Always pull
the refrigerator straight out when moving
it. Do not wiggle or walk the refrigerator
when trying to move it, as floor damage
could occur.
% Keep flammable materials and vapors,
such as gasoline, away from the
refrigerator. Failure to do so can result in
fire, explosion, or death.
Remove tape and any temporary labels from your
refrigerator before using. Do not remove any
warning-type labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
Refrigerator shelves are installed in the shipping
position. Please reinstall shelves according to
your individual storage needs.
Choosing the Proper Location
% Select a place where a water supply can
be easily connected for the automatic
icemaker.
NOTE
The water pressure must be 20~120
psi or 138~827 kPa or 1.4~8.4 kgf/cm²
on models without a water filter and
40~120 psi or 276~827 kPa or 2.8~8.4
kgf/cm² on models with a water filter.
% The refrigerator should always be plugged
into its own individual properly grounded
electrical outlet rated for 115 Volts, 60 Hz,
AC only, and fused at 15 or 20 amperes.
This provides the best performance
and also prevents overloading house
wiring circuits which could cause a fire
hazard from overheated wires. It is
recommended that a separate circuit
serving only this appliance be provided.
WARNING
To reduce the risk of electric shock, do not
install the refrigerator in a wet or damp
area.
Flooring
To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for unevenness of the floor. The
front should be slightly higher than the rear to
aid in door closing. Leveling legs can be turned
easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to
the right to lower it. (See Leveling and Door
AlIgnment.)
NOTE
Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure
is not recommended.
ENGLISH
WARNING
11
12
INSTALLATION
Ambient Temperature
ENGLISH
Install this appliance in an area where the
temperature is between 55°F (13°C) and 110°F
(43°C). If the temperature around the appliance
is too low or high, cooling ability may be
adversely affected.
Removing/Assembling the
Refrigerator Door Handles
NOTE
When it is necessary to move the
refrigerator through a narrow opening,
removing the doors is the recommended
procedure. If it is necessary to remove
the handles, follow the directions below.
Measuring Clearances
Too small of a distance from adjacent items
may result in lowered freezing capability and
increased electricity consumption charges.
Allow at least 24 inches (61 cm) in front of the
refrigerator to open the doors, and at least
2 inches (5.08 cm) between the back of the
refrigerator and the wall.
Removing the Handles
1
Loosen the set screws with a 3/32 in.
Allen wrench and remove the handle.
2
Loosen the mounting fasteners that
connect to the refrigerator door and handle
using a 1/4 in. Allen wrench, and remove
the mounting fasteners.
24” (61 cm)
2” (5.08 cm)
Assembling the Handles
1
Assemble the mounting fasteners at
both ends of the handle using a 1/4 in.
Allen wrench.
2
Place the handle on the door by fitting
the handle footprints over the mounting
fasteners and tightening the set screws
with a 3/32 in. Allen wrench.
INSTALLATION
13
Removing/Assembling the
Doors and Drawers
Removing the Handle
When it is necessary to move the refrigerator
through a narrow opening, removing the doors
is the recommended procedure.
1
2
Loosen the set screws located on the
lower side of the handle with a 1/8 in. Allen
wrench and remove the handle.
Loosen the mounting fasteners
connect to the
freezer drawer
and handle
using a 1/4 in.
Allen wrench,
and remove
the mounting
fasteners.
that
Assembling the Handle
1
Assemble the mounting fasteners at
both ends of the handle using a 1/4 in. Allen
wrench.
2
Place the handle on the door by fitting
the handle
footprints over
the mounting
fasteners and
tightening the
set screws
with a 1/8 in.
Allen wrench.
WARNING
When assembling or disassembling the
handle:
% Grasp the handle tightly to avoid dropping it.
% Do not swing the handle into nearby people
or animals.
% Make sure that the bracket hole of the
handle fits properly into the stopper bolt of
the door. Assemble the set screws to fix
the handle into place.
% Make sure that there is not a gap between
the door and handle after assembling the
handle.
WARNING
% If your entrance door is too narrow for the
refrigerator to pass through, remove the
refrigerator doors and move the refrigerator
sideways through the doorway.
% Use two or more people to remove and
install the refrigerator doors. Failure to do
so can result in back or other injury.
% Disconnect the electrical supply to the
refrigerator before installing. Failure to do
so could result in serious injury or death.
% Do not put hands, feet or other objects into
the air vents or bottom of the refrigerator.
You may be injured or receive an electrical
shock.
% Be careful when handling the hinge and
stopper, to avoid injury.
% Remove food and bins before detaching the
doors and drawers.
ENGLISH
Removing/Assembling the
Freezer Drawer Handle
14
INSTALLATION
Removing the Left Refrigerator Door
ENGLISH
1
3
Remove the cover and pull out the tube
Disconnect all wire harnesses
the ground wire 3 .
The water supply is connected to the
upper right part of the rear surface of the
refrigerator. Remove the ring in the joint
area. Hold the water supply connection
and gently push the collet to detach the
water supply line as shown in .
.
. Unscrew
3
Collet
4
Rotate the hinge lever counterclockwise
. Lift the top hinge free of the hinge
lever latch.
NOTE
Detachment of the water supply line is
applicable only when detaching the left
refrigerator door.
2
Hinge Lever Latch
Remove the screw from the hinge cover
at the top of the refrigerator. Lift the hook
(not visible), located at the bottom of the
front side of the cover with a flat-head
screwdriver.
CAUTION
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
5
Lift the door from the middle hinge pin and
remove the door.
CAUTION
Place the door, inside facing up, on a
non-scratching surface.
INSTALLATION
1
3
Rotate the hinge lever
Lift the top hinge
lever latch.
clockwise.
free of the hinge
Remove the top hinge cover screw .
Lift the hook (not visible), located at the
bottom of the front side of the cover ,
with a flat-head screwdriver.
Hinge Lever Latch
CAUTION
When lifting the hinge free of the hinge
lever latch, be careful that the door
does not fall forward.
2
Detach the wire harnesses
the ground wire .
. Unscrew
4
Lift the door from the middle hinge pin and
remove the door.
CAUTION
Place the door, inside facing up, on a
non-scratching surface.
ENGLISH
Removing the Right Refrigerator
Door
15
16
INSTALLATION
ENGLISH
Assembling the Right Refrigerator
Door
3
Connect the wire harnesses
ground wire
. Screw the
.
Install the right-side door first.
1
Make sure that the plastic sleeve is
inserted in the bottom of the door. Lower
the door onto the middle hinge pin as
shown in the figure.
4
2
Fit the hinge
over the hinge lever latch
and slot it into place. Rotate the lever
counterclockwise to secure the hinge.
Hinge Lever Latch
Make sure that the door-switch located
inside the cover is tightly connected.
Position the cover in its place. Insert and
tighten the cover screw .
INSTALLATION
4
Push the water supply tube into the hole
on the top case and pull it through the
backplate.
5
Hold the water supply connection and
gently push in the collet to connect the
water supply line as shown in . Insert
the tube at least 5/8 inch (15 mm) into the
connector.
Install the left refrigerator door after the right
door is installed.
1
2
Make sure that the plastic sleeve is
inserted in the bottom of the door. Install
the refrigerator door onto the middle hinge.
Fit the hinge over the hinge lever latch
and slot it into place. Rotate the lever
clockwise and fasten the hinge.
Collet
Hinge Lever Latch
6 Screw the ground wire . Make sure
3
Connect all the wire harnesses.
that the door-switch located inside the
cover is tightly connected. Place the cover
in its position and tighten the cover
screw 3 .
3
ENGLISH
Assembling the Left Refrigerator
Door
17
18
INSTALLATION
Removing the CustomChill™ Drawer
NOTE
ENGLISH
1
Collet
Tube
Pull the drawer open to full extension.
Remove the basket by lifting the basket
from the rail system.
Insert Line
1) Gently insert the tube until only one
line shows on the tube.
NOTE
(Correct)
Before removing the CustomChill™
drawer, it must be disconnected from
the temperature control.
2
Disconnect the wire harness connection
at the end of the right rail by pressing on
the tabs on either side. It may help to use
a small, flat-blade screwdriver to apply
pressure to the ends of the tabs on either
side.
3
Hold both sides of the door and lift it to
remove it from the rail system.
(Incorrect)
2) Pull the tube to make sure that the
tube is tightly fastened.
INSTALLATION
Assembling the CustomChill™ Drawer
2
Removing the Freezer Drawer
Grasp the door on each side and lower it
into place on the rail system.
Reconnect the wire harness to the
connection at the end of the right rail by
aligning the two ends and pushing them
together until you hear a click. The tabs
should snap back into place. Tug gently to
make sure the connection is secure.
CAUTION
% Use two or more people to remove and
install the freezer drawer. Failure to do so
can result in back or other injury.
% Do not hold the handle when removing
or replacing the drawer. The handle may
come off, causing personal injury.
% Be careful of sharp hinges on both sides
of the drawer.
% When you lay the drawer down, be
careful not to damage the floor.
% Do not sit or stand on the freezer drawer.
% To prevent accidents, keep children and
pets away from the drawer. Do not leave
the drawer open.
1
Pull the freezer drawer open to full extension.
2
Remove the top pullout drawer by first pulling
the drawer open to full extension.
NOTE
If you do not reconnect the wire
harness securely, the CustomChill™
drawer will not work properly.
3
Pull the drawer open to full extension.
Lower the basket onto the rail system.
On the left rail, use a flat blade screwdriver to
push in on the tab to release the drawer from
the rail, as shown below. Once the left side is
loose, push the tab on the right side with your
finger to release the drawer. Lift the front of
the drawer up, then pull it straight out.
ENGLISH
1
19
20 INSTALLATION
3
ENGLISH
Remove the middle drawer by pulling the
drawer out to full extension. Lift the front
of the drawer up, then pull it straight out.
6
With both hands, grip both sides of the
drawer and pull it up to remove it from the
rails.
CAUTION
Do not hold the handle when removing
or replacing the drawer. The handle may
come off and it could cause personal
injury.
4
Remove the Durabase by opening the
freezer drawer to full extension and lifting
the basket off of the rail assembly.
5
Remove the screws from the rails at both
ends.
7
With both hands, hold each rail and push
them in simultaneously.
INSTALLATION
Assembling the Freezer Drawer
With both hands, pull out each rail
simultaneously until both rails are fully
extended.
2
Grasp the drawer on each side and hook the
drawer supports into the rail tabs located on
both sides.
CAUTION
Do not hold the handle when removing
or replacing the drawer. The handle
may come off and it could cause
personal injury.
3
Lower the door into final position and
tighten the screws located on both sides.
4
Insert the the top pullout drawer into the
frame, and push the drawer back into place
until you hear a click.
5
Slightly tilt up the front of the middle
drawer, insert the drawer into the frame,
and push it back into place.
6
Insert the lower basket in the rail
assembly.
ENGLISH
1
21
22 INSTALLATION
Connecting the Water Line
ENGLISH
Before You Begin
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
Water hammer (water banging in the pipes) in
house plumbing can cause damage to refrigerator
parts and can lead to water leakage or flooding.
Call a qualified plumber to correct water hammer
before installing the water supply line to the
refrigerator.
CAUTION
To prevent burns and product damage,
only connect the refrigerator water line to
a cold water supply.
If you use your refrigerator before connecting
the water line, make sure the icemaker power
switch is in the OFF (O) position.
CAUTION
Do not install the icemaker tubing in
areas where temperatures fall below
freezing.
Water Pressure
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If a reverse osmosis water filtration system is
connected to your cold water supply, this water
line installation is not covered by the refrigerator
warranty. Follow the instructions carefully to
minimize the risk of expensive water damage.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 40 to 60 psi (276~414 kPa or
2.8~4.2 kgf/cm², less than 2.0~3.0 sec. to fill a
cup of 7 oz or 198 cc capacity).
CAUTION
Wear eye protection during installation
to prevent injury.
If the water pressure from the reverse osmosis
system is less than 20 psi or 138 kPa or 1.4 kgf/
cm² (takes more than 4.0 sec to fill a cup of 7 oz
or 198 cc capacity):
% Check to see if the sediment filter in
the reverse osmosis system is blocked.
Replace the filter if necessary.
% Allow the storage tank on the reverse
osmosis system to refill after heavy
usage.
% If the issue concerning water pressure
from reverse osmosis remains, call a
licensed, qualified plumber.
% All installations must be in accordance
with local plumbing code requirements.
What You Will Need
% Copper Tubing, ¼ in. outer diameter, to
connect the refrigerator to the water
supply. Be sure both ends of the tubing
are cut square.
% To determine how
much tubing you need:
measure the distance
from the water valve on the back of
the refrigerator to the water supply
pipe. Then, add 8 feet (2.4 m). Be sure
there is sufficient extra tubing (about 8
feet [2.4 m] coiled into 3 turns of about
10 in. [25 cm] diameter) to allow the
refrigerator to move out from the wall
after installation.
% Power drill.
% ½ in. or adjustable
wrench.
% Flat blade and Phillips
head screwdrivers.
% Two ¼ in. outer
diameter compression
nuts and 2 ferrules (sleeves) to connect the
copper tubing to the shutoff valve and
the refrigerator water valve.
INSTALLATION 23
% Shutoff valve to connect to the cold
water line. The shutoff valve should
have a water inlet with a minimum
inside diameter of 5/32 in. at the point of
connection to the COLD WATER LINE.
Saddle-type shutoff valves are included
in many water
supply kits. Before
purchasing, make
sure a saddle-type
valve complies with
your local plumbing codes.
Water Line Installation Instructions
WARNING
When using any electrical device
(such as a power drill) during
installation, be sure the device is
battery powered, double insulated
or grounded in a manner that will
prevent the hazard of electric shock.
Install the shutoff valve on the nearest
frequently used drinking water line.
1
SHUT OFF THE MAIN WATER SUPPLY
Turn on the nearest faucet to relieve the
pressure on the line.
2
CHOOSE THE VALVE LOCATION
Choose a location for
the valve that is easily
accessible. It is best to
connect into the side of a
vertical water pipe. When
it is necessary to connect
into a horizontal water
pipe, make the connection to the top or
side, rather than at the bottom, to avoid
drawing off any sediment from the water
pipe.
3
DRILL THE HOLE FOR THE VALVE
Drill a ¼ in. hole in
the water pipe using
a sharp bit. Remove
any burrs resulting
from drilling the hole
in the pipe. Be careful
not to allow water
to drain into the drill. Failure to drill a ¼ in.
hole may result in reduced ice production
or smaller cubes.
NOTE
A self piercing saddle type water valve
should not be used.
NOTE
The hookup line cannot be white, plastic
tubing. Licensed plumbers must use
only copper tubing (NDA tubing #49595
or #49599) or Cross Link Polyethylene
(PEX) tubing.
ENGLISH
% If your existing copper water line has a
flared fitting at the end, you will need
an adapter (available at plumbing supply
stores) to connect the water line to the
refrigerator OR you
can cut off the flared
fitting with a tube
cutter and then use a
compression fitting.
24 INSTALLATION
4
ENGLISH
FASTEN THE SHUTOFF VALVE
Fasten the shutoff valve to the cold water
pipe with the pipe clamp.
7
Pipe Clamp
Saddle-Type
Shutoff Valve
Saddle-Type
Shutoff Valve
Vertical Cold
Water Pipe
Commonwealth of Massachusetts
Plumbing Codes 248CMR shall be adhered
to. Saddle valves are illegal and their use is
not permitted in Massachusetts. Consult
with the licensed plumber.
Outlet Valve
8
TIGHTEN THE PIPE CLAMP
Tighten the clamp screws until the sealing
washer begins to swell.
Washer
Inlet End
Clamp Screw
6
ROUTE THE TUBING
Route the tubing between the cold water
line and the refrigerator.
Route the tubing through a hole drilled in
the wall or floor (behind the refrigerator or
adjacent base cabinet) as close to the wall
as possible.
NOTE
Be sure there is sufficient extra tubing
(about 8 feet coiled into 3 turns of
about 10 in. diameter) to allow the
refrigerator to move out from the wall
after installation.
Ferrule (sleeve)
FLUSH OUT THE TUBING
Turn the main water
supply on and flush out
the tubing until the water
is clear.
Shut the water off at the
water valve after about
one quart of water has
been flushed through the tubing.
NOTE: Do not overtighten the clamp or
you may crush the tubing.
Pipe Clamp
Compression
Nut
Packing Nut
NOTE
5
CONNECT THE TUBING TO THE VALVE
Place the compression nut and ferrule
(sleeve) for the copper tubing onto the
end of the tubing and connect it to the
shutoff valve. Make sure the tubing is
fully inserted into the valve. Tighten the
compression nut securely.
9
CONNECT THE TUBING TO THE
REFRIGERATOR
NOTE: Before making the connection
to the refrigerator, be sure that the
refrigerator power cord is not plugged into
the wall outlet.
a. Remove the plastic flexible cap from the
water valve.
b. Place the compression nut and ferrule
(sleeve) onto the end of the tubing as
shown.
c. Insert the end of the copper tubing into
the connection as far as possible. While
holding the tubing, tighten the fitting.
Tubing Clamp
¼ in. Tubing
¼ in.
Compression
Nut
Ferrule
(sleeve)
Refrigerator
Connection
INSTALLATION 25
10 TURN THE WATER ON AT THE SHUTOFF
CAUTION
Check to see if leaks occur at the water
line connections.
11 PLUG IN THE REFRIGERATOR
Arrange the coil of tubing so that it
does not vibrate against the back of the
refrigerator or against the wall. Push the
refrigerator back to the wall.
12 START THE ICEMAKER
Set the icemaker power switch to the ON
position.
The icemaker will not begin to operate
until it reaches its operating temperature
of 15°F (–9°C) or below. It will then begin
operation automatically if the icemaker
power switch is in the ON (I) position.
Turning On The Power
Plug in the refrigerator.
CAUTION
% Connect to a rated power outlet.
% Have a certified electrician check
the wall outlet and wiring for proper
grounding.
% Do not damage or cut off the ground
terminal of the power plug.
ENGLISH
VALVE
Tighten any connections that leak.
26 INSTALLATION
Leveling and Door Alignment
ENGLISH
Leveling
Door Alignment
After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.
The left refrigerator door has an adjustable nut,
located on the bottom hinge, to raise and lower
the door for proper alignment.
The refrigerator has two front leveling legs—
one on the right and one on the left. Adjust the
legs to alter the tilt from front-to-back or sideto-side. If the refrigerator seems unsteady, or
you want the doors to close more easily, adjust
the refrigerator’s tilt using the instructions
below:
1
If the space between the doors is uneven, follow
the instructions below to align the doors:
Use the wrench (included with the owner’s
manual) to turn the nut in the door hinge to adjust
the height. Trun to the right to raise or to the left
to lower the height.
Turn the leveling leg to the left to raise
that side of the refrigerator or to the right
to lower it. It may take several turns of the
leveling leg to adjust the tilt of the
refrigerator.
The right refrigerator door does not have an
adjustable nut.
If the space between the doors is uneven, follow
the instructions below to align the right door:
NOTE
A flare nut wrench works best, but an
open-end wrench will suffice.
Do not over-tighten.
2
Open both doors again and check to make
sure that they close easily. If the doors do
not close easily, tilt the refrigerator slightly
more to the rear by turning both leveling
legs to the left. It may take several more
turns, and you should turn both leveling
legs the same amount.
1
With one hand, lift up both the inner and
outer door sections of the right door to raise
them at the middle hinge. (Opening the door
may make lifting it easier)
2
With the other hand, use pliers to insert the
snap ring on the middle hinge of the inner
door section as shown. Do not insert the ring
on the hinge of the outer door section.
3
Insert additional snap rings until the right door
is aligned. (Two snap rings are provided with
the unit.)
Outer
Door
Inner
Door
HOW TO USE 27
Before use
Clean the refrigerator.
Clean your refrigerator thoroughly and wipe off all dust that accumulated during
shipping.
CAUTION
% Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any tape
or adhesive from the refrigerator,.
% Do not peel off the model or serial number label or the technical information
on the rear surface of the refrigerator.
NOTE
Remove adhesive residue by wiping it off with your thumb or dish detergent.
Open refrigerator doors and freezer drawers to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive
tape from inside the refrigerator and open the refrigerator doors and the freezer
drawers for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section.
Turn off the icemaker if the refrigerator is not yet connected to the
water supply.
Turn off the automatic icemaker and then plug the power plug of the refrigerator
into the grounded electrical outlet.
* This is applicable only to certain models.
CAUTION
Running the automatic icemaker before connecting it to the water
supply may cause the refrigerator to malfunction.
Wait for the refrigerator to cool.
Allow your refrigerator to run for at least two to three hours before putting food in
it. Check the flow of cold air in the freezer compartment to ensure proper cooling.
CAUTION
Putting food in the refrigerator before it has cooled could cause the
food to spoil, or a bad odor could linger inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature lowers.
ENGLISH
HOW TO USE
28 HOW TO USE
Control Panel
ENGLISH
* Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Ice Type
Control Panel Features
Press the Ice Type button to choose either cubed
or crushed ice. The cubed or crushed ice icon will
illuminate.
Refrigerator Temperature
Indicates the set temperature of the refrigerator
compartment in Celsius (°C) or Fahrenheit (°F).
The default temperature for the refrigerator is
37°F.
Freezer Temperature
Indicates the set temperature of the freezer
compartment in Celsius (°C) or Fahrenheit (°F).
The default temperature for the freezer is 0°F.
To change the temperature mode from °F to °C
(or vice versa) press and hold the Refrigerator
and Freezer temperature buttons simultaneously
for approximately five seconds. The temperature
indication on the display window switches
between Celsius and Fahrenheit.
NOTE
The displayed temperature is the target
temperature, and not the actual temperature
of the refrigerator. The actual refrigerator
temperature depends on the food inside the
refrigerator.
Fresh Air Filter
LED Display
Indicator
Control
Button
The Fresh Air Filter helps remove odors from the
refrigerator. The Fresh Air Filter has two settings,
Auto and Power. In Auto mode, the Fresh Air
Filter will cycle on and off in increments of ten
minutes on and 110 minutes off. If set to the
Power mode, the Fresh Air Filter will stay on
continuously for four hours, cycling on and off in
increments of ten minutes on and five minutes
off. After four hours, the Fresh Air Filter will
switch back to Auto mode.
% Press the Fresh Air Filter button once for
Power mode.
% Press the Fresh Air Filter button again to
switch back to Auto mode.
HOW TO USE 29
Door Alarm
Change Filter
% When power is connected to the
refrigerator, the door alarm is initially set
to ON. When you press the Alarm button,
the display will change to OFF and the Door
Alarm function will deactivate.
When the Change Filter icon turns on, the air
filter needs to be replaced. After replacing the
air filter, press and hold the Fresh Air Filter
button for three seconds to turn the icon light
off. Change the air filter approximately every
6 months.
Ice Plus
This function increases both ice making and
freezing capabilities.
% When you touch the Ice Plus button, the
graphic will illuminate in the display and
will continue for 24 hours. The function will
automatically shut off after 24 hours.
% When either the refrigerator or the freezer
door is left open for more than 60 seconds,
the alarm tone will sound to let you know
that the door is open.
% When you close the door, the door alarm
will stop.
Lock
The Lock function disables every other button
on the display.
% You can stop this function manually by
touching the button one more time.
% When power is initially connected to the
refrigerator, the Lock function is off.
Light
% If you want to activate the Lock function to
lock other buttons, press and hold the Lock
button for three seconds or more. The Lock
icon will display and the Lock function is now
enabled.
When you press the Light button, the
dispenser light will turn on and the indicator
will appear on the LED display.
Change Water Filter
When the Water Filter indicator turns on,
you need to change the water filter. After
changing the water filter, press and hold the
Change Filter button for three seconds to turn
the indicator light off. Change the water filter
approximately every six months.
% To disable the Lock function, press and hold
the Lock button for approximately three
seconds.
ENGLISH
Control Panel Features (continued)
30 HOW TO USE
ENGLISH
Wi-Fi
Power Saving Mode
The Wi-Fi button, when used with the LG
Smart Refrigerator smart phone app, allows
the refrigerator to connect to your home’s WiFi network. Refer to the following page for
information on the initial setup of the application.
% When the refrigerator is in the Power Saving
Mode, the display will remain off until a door
is opened or a button is pressed. Once on,
the display will remain on for 20 seconds.
The Wi-Fi icon allows you to check the status of
the refrigerator’s network connection. When the
refrigerator is connected to the network, the Wi-Fi
icon is illuminated.
CAUTION
Display Mode (For Store Use Only)
Press and hold the Wi-Fi button for 3 seconds to
connect to the network. The icon will blink while
the connection is being made, then turn on once
the connection is successfully made.
The Display Mode disables all cooling in the
refrigerator and freezer sections to conserve
energy while on display in a retail store. When
activated, OFF will display on the control panel
and the display will remain on for 20 seconds.
Smart Grid
To deactivate / activate:
Press the Smart Grid button to turn the Smart
Grid function On/Off. When the function is on,
the icon will illuminate. The Smart Grid function
automatically turns on when the refrigerator is
connected to the Wi-Fi network.
When the refrigerator is responding to a Demand
Response (DR) message from the electric
company, the Grid text will illuminate.
With either refrigerator door opened, press
and hold the Refrigerator and Ice Plus buttons
at the same time for five seconds. The control
panel will beep and the temperature settings
will display to confirm that Display Mode
is deactivated. Use the same procedure to
activate the Display Mode.
HOW TO USE
31
In-Door Ice Bin
2
CAUTION
To remove the in-door ice bin, grip the
front handle, slightly lift the lower part,
and slowly pull out the bin as shown.
% Keep hands and tools out of the ice
compartment door and dispenser chute.
Failure to do so may result in damage or
personal injury.
% The icemaker will stop producing ice when
the in-door ice bin is full. If you need more
ice, empty the ice bin into the extra ice bin
in the freezer compartment. During use,
the ice can become uneven causing the
icemaker to misread the amount of ice
cubes and stop producing ice. Shaking the
ice bin to level the ice within it can reduce
this problem.
% Storing cans or other items in the ice bin will
damage the icemaker.
% Keep the ice compartment door closed
tightly. If the ice compartment door is not
closed tightly, the cold air in the ice bin will
freeze food in the refrigerator compartment.
This could also cause the icemaker to stop
producing ice.
% If the ON/OFF switch on the icemaker is
set to OFF for an extended period of time,
the ice compartment will gradually warm
up to the temperature of the refrigerator
compartment. To prevent ice cubes from
melting and leaking from the dispenser,
ALWAYS empty the ice bin when the
icemaker is set to OFF for more than a few
hours.
Assembling the In-Door Ice Bin
1
Carefully insert the in-door ice bin while
slightly slanting it to avoid contact with the
icemaker.
2
Avoid touching the ice-detecting sensor
when replacing the ice bin. See the label
on the ice compartment door for details.
Ice-detecting
sensor
Detaching the In-Door Ice Bin
1
Gently pull the handle to open the ice
compartment.
CAUTION
When handling the ice bin,
keep hands away from the
icemaker tray area to avoid
personal injury.
ENGLISH
* Depending on the model, some of the
following functions may not be available.
32 HOW TO USE
Automatic Icemaker
ENGLISH
Water fills the ice tray.
* Depending on the model, some of the
following functions may not be available.
Ice is made in the automatic icemaker and sent
to the dispenser. The icemaker will produce
70~182 cubes in a 24-hour period, depending
on freezer compartment temperature, room
temperature, number of door openings and
other operating conditions.
1 hour after
supplying water
% It takes about 12 to 24 hours for a newly
installed refrigerator to begin making ice. Wait
72 hours for full ice production to occur.
% Ice making stops when the in-door ice bin
is full. When full, the in-door ice bin holds
approximately 6 to 8 (12~16 oz or 340~455 cc)
glasses of ice.
% The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or
276~827 kPa or 2.8~8.4 kgf/cm² on models
with a water filter to produce the normal
amount and size of ice cubes.
Tilting
% 60 minutes after water has been added
to the ice tray, the ice tray will sit slightly
tilted to help the cold air reach the ice.
% Foreign substances or frost on the icedetecting sensor can interrupt ice production.
Make sure the sensor area is clean at all times
for proper operation.
WARNING
Personal Injury Hazard
DO NOT place fingers or hands on the
automatic ice making mechanism while the
refrigerator is plugged in.
Icemaker
Power
Switch
Ice-detecting
Sensor
% The ice-detecting sensors will sense
when the ice is ready to be dumped
into the ice bin.
Turning the Automatic Icemaker
On or Off
To turn off the automatic icemaker, set the
icemaker switch to OFF (O). To turn on the
automatic icemaker, set the switch to ON (I).
HOW TO USE 33
CAUTION
% The first ice and water dispensed may
include particles or odor from the water
supply line or the water tank.
% Throw away the first few batches of ice.
This is also necessary if the refrigerator has
not been used for a long time.
% Never store beverage cans or other items in
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
containers may burst.
% If discolored ice is dispensed, check the
water filter and water supply. If the problem
continues, contact a qualified service
center. Do not use the ice or water until the
problem is corrected.
% Keep children away from the dispenser.
Children may play with or damage the
controls.
% The ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice
bin and clearing the passage with a rubber
spatula. Dispensing cubed ice can also help
prevent frost buildup.
% Never use thin crystal glass or crockery to
collect ice. Such containers may chip or
break resulting in glass fragments in the ice.
% Dispense ice into a glass before filling it
with water or other beverages. Splashing
may occur if ice is dispensed into a glass
that already contains liquid.
% Never use a glass that is exceptionally
narrow or deep. Ice may jam in the ice
passage and refrigerator performance may
be affected.
% Keep the glass at a proper distance from
the ice outlet. A glass held too close to the
outlet may prevent ice from dispensing.
% To avoid personal injury, keep hands out of
the ice door and passage.
% Never remove the dispenser cover.
% If ice or water dispenses unexpectedly, turn
off the water supply and contact a qualified
service center.
When You Should Turn the
Icemaker Off
% When the water supply will be shut off
for several hours.
% When the ice bin is removed for more
than one or two minutes.
% When the refrigerator will not be used
for several days.
NOTE
The ice bin should be emptied when the
icemaker on/off switch is turned to the
OFF position.
Normal Sounds You May Hear
% The icemaker water valve will buzz as
the icemaker fills with water. If the
power switch is in the ON (I) position,
it will buzz even if it has not yet been
hooked up to water. To stop the buzzing,
move the power switch to OFF (O).
NOTE
Keeping the power switch in the ON
(I) position before the water line is
connected can damage the icemaker.
% You will hear the sound of cubes
dropping into the bin and water running
in the pipes as the icemaker refills.
Preparing for Vacation
Set the icemaker power switch to OFF (O) and
shut off the water supply to the refrigerator.
NOTE
The ice bin should be emptied anytime
the icemaker on/off switch is turned to
the OFF (O) position.
If the ambient temperature is expected to drop
below freezing, have a qualified technician
drain the water supply system to prevent
serious property damage due to flooding
caused by ruptured water lines or connections.
ENGLISH
Automatic Icemaker
(continued)
34 HOW TO USE
Ice and Water Dispenser
Incorrect Way
Correct Way
ENGLISH
* Depending on the model, some of the
following functions may not be available.
Water
CAUTION
Keep children away from the dispenser
to prevent children playing with or
damaging the controls.
Dispenser
Ice
Water switch
CAUTION
Ice switch
Throw away the first few batches of ice
(about 24 cubes). This is also necessary
if the refrigerator has not been used for
a long time.
Stand
Locking the Dispenser
Using the Dispenser
% To dispense cold water, push on the
water switch with a glass.
% To dispense ice, push on the ice switch
with a glass.
NOTE
% If discolored ice is dispensed, check
the water filter and water supply. If the
problem continues, contact a qualified
service center. Do not use the ice or
water until the problem is corrected.
Press and hold the Alarm and Lock button
simultainously for 3 seconds to lock the
dispenser and all the control panel functions.
Follow the same instructions to unlock.
Cleaning the Dispenser Stand
1
Grip the stand with both hands and pull it
out.
2
Wipe out dirty areas with a clean cloth.
% The dispenser will not operate when
either of the refrigerator doors are open.
% If dispensing water or ice into a container
with a small opening, place it as close to
the dispenser as possible.
% Some dripping may occur after
dispensing. Hold your cup beneath
the dispenser for a few seconds after
dispensing to catch all of the drops.
HOW TO USE 35
Storing Food
Each compartment inside the refrigerator is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Vegetable storage
(Crisper)
Preserves vegetables
and fruit.
EasyReach™
You can store small
items, or put an item to
defrost.
Durabase®
Largest storage space in
the freezer.
Adjustable refrigerator shelf
Adjustable shelves to meet
your individual storage needs.
Door-in-Door
Recommended types of food
to store in the Door-in-Door
section are butter, margarine,
cream cheese, peanut butter,
ketchup, mustard, relish, etc.
CustomChill™ Drawer
Adjust the temperature to store
meat and seafood, cold drinks,
deli snacks, or chilled wine.
CAUTION
% Do not store food with high moisture content towards the top of the refrigerator. The moisture
could come in direct contact with the cold air and freeze.
% Wash food before storing it in the refrigerator. Vegetables and fruit should be washed, and food
packaging should be wiped down to prevent adjacent foods from being contaminated.
% If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of
vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a
clean cloth or a paper towel.
% If the refrigerator door or freezer drawer is opened too often, warm air may penetrate the
refrigerator and raise its temperature. It can also increase the cost to run the appliance.
% Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
% The temperature inside the EasyReach™ is slightly lower than in the shelf or door bin area.
NOTE
% If you are leaving home for a short period of time, like a short vacation, the refrigerator should
be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the
freezer.
% If you are leaving the refrigerator turned off for an extended period of time, remove all food
and unplug the power cord. Clean the interior, and leave the door open to prevent fungi from
growing in the refrigerator.
ENGLISH
Food Preservation Location
36 HOW TO USE
Food Storage Tips
ENGLISH
* The following tips may not be applicable
depending on the model.
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.
Food
How to
Butter or
Margarine
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in the original wrapping
until you are ready to use it.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Milk
Wipe milk cartons. For coldest
milk, place containers on
interior shelf.
Eggs
Store in original carton on
interior shelf, not on door shelf.
Fruit
Do not wash or hull the fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store
in a completely closed paper
bag on a refrigerator shelf.
Leafy
Vegetables
Remove store wrapping and
trim or tear off bruised and
discolored areas. Wash in cold
water and drain. Place in plastic
bag or plastic container and
store in crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Store fresh fish and shellfish
in the freezer section if they
are not being consumed the
same day of purchase. It is
recommended to consume
fresh fish and shellfish the
same day purchased.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in
plastic containers with tight lids.
Storing Frozen Food
NOTE
Check a freezer guide or a reliable cookbook
for further information about preparing food
for freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large
quantity of food. Do not put more unfrozen
food into the freezer than will freeze within
24 hours (no more than 2 to 3 lbs. of food per
cubic foot of freezer space). Leave enough
space in the freezer for air to circulate around
packages. Be careful to leave enough room at
the front so the door can close tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
NOTE
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
HOW TO USE 37
Storing Frozen Food (continued)
Successful freezing depends on correct
packaging. When you close and seal the
package, it must not allow air or moisture in or
out. If it does, you could have food odor and
taste transfer throughout the refrigerator and
could also dry out frozen food.
Packaging recommendations:
% Rigid plastic containers with tight-fitting
lids
% Straight-sided canning/freezing jars
% Heavy-duty aluminum foil
% Plastic-coated paper
% Non-permeable plastic wraps
% Specified freezer-grade self-sealing plastic
bags
Follow package or container instructions for
proper freezing methods.
Do not use
% Bread wrappers
% Non-polyethylene plastic containers
% Containers without tight lids
% Wax paper or wax-coated freezer wrap
% Thin, semi-permeable wrap
ENGLISH
Packaging
38 HOW TO USE
ENGLISH
Glide‘N’Access™
(on some models)
Humidity Controlled Crisper
(on some models)
The Glide’N’Access™ slides out for easy loading
of large items, like sheet cakes or deli trays, and
to give you easy access to items stored at the
back of the shelf.
To slide out, grasp the handle at the front of the
shelf and gently pull forward. Push back to slide
in.
Depending on the model, some of the
following functions may not be available.
CAUTION
Take care when sliding the
Glide'N'Access™ in and out, as taller
items may fall, causing damage or injury.
The crispers provide fresher tasting fruit
and vegetables by letting you easily control
humidity inside the drawer.
Control the amount of humidity in the
moisture-sealed crispers by adjusting the
control to any setting between Vegetables and
Fruit.
% Vegetables keeps moist air in the
crisper for best storage of fresh, leafy
vegetables.
% Fruit lets moist air out of the crisper for
best storage of fruit.
Fruit
Vegetables
EasyReach™ (on some models)
The EasyReach™ compartments are slightly
cooler than the shelf or door bin areas, so they
are a convenient place to store dairy snacks or
other small items you want to keep especially
cold. They are also a handy place to defrost
meat.
Open and close by pulling the handle.
Fruit
Vegetables
HOW TO USE 39
Humidity Controlled Crisper
(on some models)
Glide‘N’Access™ Crisper
(on some models)
To remove, pull out the Crisper to full
extension, lift the front up, and pull straight
out.
To remove the Glide‘N’Access™ Crisper, pull
out the Crisper to full extension, lift the front
up, and pull straight out.
To install, slightly tilt up the front, insert the
drawer into the frame and push it back into
place.
To install, slightly tilt up the front, insert the
drawer into the frame and push it back into
place.
To Remove the Glass
(on some models)
To Remove Glide‘N’Access™
(on some models)
To remove the Glide‘N’Access™, pull out the
shelf to full extension, lift the front up and pull
straight out.
(Pantry drawer not shown for clarity)
Lift up the glass under the crisper cover, and
pull up and out.
ENGLISH
Detaching and Assembling the
Storage Bins
40 HOW TO USE
ENGLISH
Door Bins
InstaView Door-in-Door
The door bins are removable for easy cleaning
and adjustment.
The InstaView Door-in-Door compartment
allows for easy access to commonly used food
items.
1 To remove the bin, simply lift the bin up and
pull straight out.
2 To replace the bin, slide it in above the
desired support and push down until it snaps
into place.
NOTE
Some bins may vary in appearance and
will only fit in one location.
CAUTION
% Do not apply excessive force while
detaching or assembling the storage
bins.
% Do not use the dishwasher to clean
the storage bins and shelves.
% Regularly detach and wash the
storage bins and shelves; they can
become easily contaminated by the
food.
InstaView Door-in-Door
Compartment
To access the InstaView Door-in-Door
compartment, lightly press the button on the right
refrigerator door handle to open the door.
HOW TO USE
41
Door-in-Door Case
The InstaView function on the Door-in-Door lets
you see if you’re running low on frequently used
items like beverages and snacks, without opening
the refrigerator door.
To open the Door-in-Door case, slightly push
the marked area to pop it open. The Door-inDoor Case is removable for easy cleaning and
adjustment.
1
Knock twice on the glass to turn the LED
light inside the Door-in-Door on or off.
1
To remove the Door-in-Door case, lift up
and pull out.
2
The LED light turns off automatically after
ten seconds.
2
To replace the Door-in-Door case, line the
tabs on the Door-in-Door case with the
slots on the door and push down until it
snaps into place.
% The InstaView Door-in-Door function is
disabled when the right refrigerator door
is open, for two seconds after closing the
door, and when the ice dispenser is in use.
% Knock near the center of the glass.
Knocking near the edges of the glass may
not activate the InstaView Door-in-Door
function properly.
% Knock hard enough that the knocking
sound is audible.
% The InstaView Door-in-Door function may
activate if a loud noise occurs near the
refrigerator.
ENGLISH
InstaView Function
42 HOW TO USE
CustomChill™ Drawer
ENGLISH
The CustomChill™ Drawer provides storage
space with a variable temperature control that
can be adjusted to keep the compartment
either colder or warmer than the refrigerator.
Control Panel
Setting the Temperature
Control Lock
Press the Select/Lock button repeatedly to
toggle through the four temperature settings.
Store meat and seafood at 29°F/-1°C, cold
drinks at 33°F/1°C, deli snacks at 37°F/3°C, or
chilled wine at 42°F/5°C.
The control panel can also be locked to prevent
the temperature from accidentally being
changed or tampered with by children. To
lock the panel, press and hold the Select/Lock
button for three seconds until the Lock icon
lights up. To unlock the panel, press and hold
the Select/Lock button until the Lock icon light
turns off.
HOW TO USE 43
The shelves in your refrigerator are adjustable
to meet your individual storage needs. Your
model may have glass or wire shelves.
Using the Folding Shelf
You can store taller items, such as a gallon
container or bottles, by simply pushing the
front half of the shelf underneath the back half
of the shelf. Pull the front of the shelf toward
you to return to a full shelf.
Adjusting the shelves to fit items of different
heights will make finding the exact item you
want easier. Doing so will also reduce the
amount of time the refrigerator door is open
which will save energy.
Detaching the Shelf
Tilt up the front of the shelf and lift it straight
up. Pull the shelf out.
CAUTION
% Do not clean glass shelves with
warm water while they are cold.
Shelves may break if exposed to
sudden temperature changes or
impact.
% Glass shelves are heavy. Use special
care when removing them.
Assembling the Shelf
Tilt the front of the shelf up and guide the shelf
hooks into the slots at a desired height. Then,
lower the front of the shelf so that the hooks
drop into the slots.
CAUTION
Make sure that shelves are level from
one side to the other. Failure to do so
may result in the shelf falling or food
spilling.
ENGLISH
Adjusting the Refrigerator
Shelves
44 SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG SmartThinQ Application
The LG SmartThinQ application allows you
to communicate with the appliance using a
smartphone.
Before Using LG SmartThinQ
% For appliances with the
1
or
logo
Use a smartphone to check the strength of
the wireless router (Wi-Fi network) near the
appliance.
% If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
NOTE
% The surrounding wireless environment can
make the wireless network service run
slowly.
% If the appliance is having trouble
connecting to the Wi-Fi network, it may be
too far from the router. Purchase a Wi-Fi
repeater (range extender) to improve the
Wi-Fi signal strength.
% The network connection may not work
properly depending on the Internet service
provider.
% The Wi-Fi connection may not connect or
may be interrupted because of the home
network environment.
% If the appliance cannot be registered
due to problems with the wireless signal
transmission, unplug the appliance and
wait about a minute before trying again.
% If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
% The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not use special characters.)
% Smartphone user interface (UI) may vary
dependingon the mobile operating system
(OS) and themanufacturer.
3
Connect your smartphone to the wireless
router.
% If the security protocol of the router is
set to WEP, network setup may fail.
Change the security protocol (WPA2 is
recommended), and register the product
again.
Installing the LG SmartThinQ
Application
NOTE
% To verify the Wi-Fi connection, check that
icon on the control panel is lit.
Wi-Fi
% The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
% LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
NOTE
% If you choose the simple login to access
the LG SmartThinQ application, you must
go through the appliance registration
process each time you change your
smartphone or reinstall the application.
SMART FUNCTIONS 45
Connecting to Wi-Fi
% For appliances with the
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the refrigerator to
connect to a home Wi-Fi network. The Wi-Fi icon
shows the status of the refrigerator’s network
connection. The icon illuminates when the
refrigerator is connected to the Wi-Fi network.
or
logo
Firmware Update
Keep the appliance performance updated.
Manage Food
This feature helps track items in the refrigerator
and freezer, sends alerts when items are near
their use by dates, generates grocery lists, and
links to related recipes.
Energy Monitoring
This feature keeps track of the refrigerator’s
power consumption and the number of door
openings.
Remote Control
Control the Refrigerator Temperature, Fresh Air
Filter and Ice Plus from the smart phone app.
Push Messages
If the door remains open for more than ten
minutes, you will receive a push message. When
Ice Plus is finished, you will receive a push
message.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
NOTE
% If you change your wireless router, your
Internet service provider or your password
after registering the appliance, delete it
from the LG SmartThinQ Settings ĺ Edit
Product and register again.
% This information is current at the time of
publication. The application is subject to
change for product improvement purposes
without notice to users.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
Re-registering the Appliance or Registering
Another User
Press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG SmartThinQ
application and follow the instructions in the
application to register the appliance.
NOTE
% To disable the Wi-Fi function, press and
hold the Wi-Fi button for 3 seconds. Wi-Fi
icon will be turned off.
Wireless LAN Module Specifications
Model
Frequency Range
Output
Power(Max)
LCW-003
2412 to 2462 MHz
IEEE 802.11b: 17.56 dBm
IEEE 802.11g: 25.53 dBm
IEEE 802.11n: 25.29 dBm
ENGLISH
LG SmartThinQ Application Features
46 SMART FUNCTIONS
ENGLISH
FCC Notice (For transmitter module
contained in this product)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment generates,
uses, and can radiate radio frequency energy
and, if not installed and used in accordance with
the instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning
the equipment off and on, the user is encouraged
to try to correct the interference by one or more
of the following measures:
% Reorient or relocate the receiving antenna.
% Increase the separation between the
equipment and the receiver.
% Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
% Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
Industry Canada Statement (For
transmitter module contained in this
product)
This device complies with Industry Canada’s
applicable licence-exempt RSSs. Operation is
subject to the following two conditions:
1) This device may not cause interference; and
2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NOTE
% THE MANUFACTURER IS NOT
RESPONSIBLE FOR ANY RADIO
OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH
MODIFICATIONS COULD VOID THE
USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
1) This device may not cause harmful interference
and
2) This device must accept any interference
received, including interference that may cause
undesired operation of the device.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be colocated or operating in conjunction with any other
antenna or transmitter.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
http://opensource.lge.com. In addition to the
source code, all referred license terms, warranty
disclaimers and copyright notices are available for
download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to [email protected]. This offer
is valid for a period of three years after our last
shipment of this product. This offer is valid to
anyone in receipt of this information.
SMART FUNCTIONS 47
Smart Grid Function
This mode controls functions that consume a lot
of energy such as adjusting the cooling system,
running the defrost cycle, and making ice.
% You can override the Smart Grid function
any time (using the Smart Grid button or
application).
% When the refrigerator operates in DAL mode,
the Grid LED is illuminated on the refrigerator
display.
% To use the Smart Grid function, you need to
register your appliance with your electric utility
company.
% DAL mode is automatically deactivated after
the period stipulated by the DAL signal (max.
4 hours) or when you override the Smart Grid
function.
Smart Grid Application Features
Smart Saving_Demand Response
You can lower energy usage based on Demand
Response (DR) signals from the utility company.
If the refrigerator is operating in Smart Saving
mode according to the DR signal, you can see a
pop up.
Temporary Appliance Load Reduction (TALR)
The refrigerator responds to a TALR signal by
aggressively reducing the load for a short time
period, typically 10 minutes. This mode reduces
energy consumption by stopping the compressor
and controlling the functions that consume a lot
of energy such as the defrost cycle and fan.
Seasonal Energy Savings
Lower energy usage based on time period.
% When the refrigerator operates in TALR mode,
the Grid LED is illuminated on the refrigerator
display.
Using the Smart Grid Function
This feature responds to notification events
from your utility company to run high energy
consuming tasks during off-peak periods when
demand is lower. These notification events are
known as Demand Response signals.
% TALR mode is automatically deactivated after
the received duration (max. 10 minutes), or
when you override the Smart Grid function.
The mode is immediately deactivated and the
refrigerator returns to its normal state when
the door is opened or closed, or the dispenser
is used.
If the refrigerator receives a Demand Response
signal from the utility company, the refrigerator
will turn on the Grid LED on the refrigerator
display and control its power consumption
according to the signal.
Override Smart Grid Mode
To ignore the Demand Response signal from
the utility company and override the Smart Grid
function, push the Smart Grid button while the
refrigerator is in Smart Grid mode.
The refrigerator will respond to the signals
received from the utility company as long as
product performance is maintained.
When you override the Smart Grid function, the
refrigerator ignores the Demand Response signal
and is no longer controlled by the utility company
until the next Demand Response signal is sent.
You can also override the Smart Grid function
using the smart phone app.
If the refrigerator receives a Demand Response
signal, the refrigerator will operate in Delay
Appliance Load (DAL) or Temporary Appliance
Load Reduction (TALR) mode.
ENGLISH
When the refrigerator operates in Smart Grid
mode, the Smart Refrigerator function can control
energy usage or delay the operation of some
functions to save energy during peak usage
periods.
Delay Appliance Load (DAL)
The refrigerator responds to a DAL signal by
providing a moderate load reduction for the
duration of the delay period.
48 SMART FUNCTIONS
ENGLISH
LG Open API
You can manage Smart Grid features for the LG
Smart Refrigerator.
Please check the detailed specifications on the
notice page on us.smartthinq.com.
API list
Demand Response
% Send demand response signal
Power Saving
% Set saving mode
% Get schedule of DR/Delay Defrost
Energy Monitoring
% Get door open event
% Get energy consumption
Delay Defrost Capability
% Insert a delay defrost schedule event
% Update a delay defrost schedule event
% Delete a delay defrost schedule event
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting
data via your telephone to the LG Customer
Information Center. NFC or Wi-Fi equipped
models can also transmit data to a smartphone
using the LG SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
% For appliances with the
or
logo
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Hold the Lock button for three seconds.
% Get the delay defrost schedule
% If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.
3
Open the right refrigerator door.
4
Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
SMART FUNCTIONS 49
5
LG SmartThinQ Smart Diagnosis™
% For appliances with the
or
logo
Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing
issues with the appliance without the assistance
of the LG Customer Information Center.
Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using
your smartphone.
6
After you hear three beeps, release the
Freezer button.
7
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
NOTE
% For best results, do not move the phone
while the tones are being transmitted.
% If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
% The Smart Diagnosis™ function depends
on the local call quality.
% Bad call quality may result in poor data
transmission from your phone to the
call center, which could cause Smart
Diagnosis™ to malfunction.
ENGLISH
Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
50 MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
% Both the refrigerator and freezer sections defrost automatically; however, clean both
sections about once a month to prevent odors.
% Wipe up spills immediately.
% Always unplug the refrigerator before cleaning.
General Cleaning Tips
% Unplug refrigerator or disconnect power.
% Remove all removable parts, such as
shelves, crispers, etc.
% Use a clean sponge or soft cloth and a
mild detergent in warm water. Do not
use abrasive or harsh cleaners.
% Hand wash, rinse and dry all surfaces
thoroughly.
Inside Walls
(Allow the freezer to warm up so that
the cloth will not stick.)
To help remove odors, you can wash the inside
of the refrigerator with a mixture of baking
soda and warm water. Mix 2 tablespoons of
baking soda to 1 quart of water (26 g soda
to 1 liter water) Be sure the baking soda is
completely dissolved so it does not scratch the
surfaces of the refrigerator.
Exterior
Door Liners and Gaskets
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto paste
wax). Apply wax with a clean, soft cloth.
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches,
or cleaners containing petroleum on plastic
refrigerator parts.
For products with a stainless steel exterior,
use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
Plastic Parts (covers and panels)
CAUTION
% Do not use a rough cloth or sponge
when cleaning the interior and exterior
of the refrigerator.
% Do not place your hand on the bottom
surface of the refrigerator when
opening and closing.
WARNING
Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable
fluids. These can scratch or damage the
material.
Condenser Coils
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area.
MAINTENANCE
Replacing the Fresh Air Filter
51
Replacing the Water Filter
NOTE
This refrigerator does not require a filter
bypass plug when the filter is not in place.
% Approximately every six months.
% When the CHANGE FILTER light turns on.
It is recommended that you replace the water filter:
%
%
%
%
1
Remove the Old Filter
1
Turn the filter cover to the left to detach
from the refrigerator wall. The filter is
located on the inside of the filter cover.
Remove the filter from the cover and
replace it with a new filter.
2
Remove the old water filter.
Lift up and remove the lower door bin. Swing
the right end of the water filter out of the
compartment and then grasp and rotate the
filter counterclockwise to remove it from the
filter head.
NOTE
Install a New Air Filter.
Place the new filter inside of the cover
with the side that says “Front” facing
outward. Turn the filter cover to the right
to attach to the refrigerator wall.
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Replacing the water filter could cause a
small amount of water to drain. Place a cup
under the filter head to catch any water.
2
Replace with a new water filter.
Insert the new filter into the filter head and
rotate it clockwise until the arrow on the
new filter lines up with the arrow on the
filter head. Swing the filter back into the
compartment.
After changing the filter, push and hold the
Air Filter button for three seconds to reset
the filter sensor.
3
Assemble the door
bin.
ENGLISH
It is recommended that you replace the air filter:
52 MAINTENANCE
Performance Data Sheet
ENGLISH
Use Replacement Cartridge: MDJ64844601(LT1000P)
The concentration of the indicated substances in water entering the system was reduced to a
concentration less than or equal to the permissible limit for water leaving the system as specified in
NSF/ANSI Standard 42 and Standard 53 and Standard 401.
System tested and certified by NSF International against NSF/ANSI Standard 42,
Standard 53 and Standard 401. For the reduction of substances listed below.
Contaminant Reduction
Chlorine Taste and Odor
Average
Influent
Challenge
NSF specified
Challenge
Concentration
Max
Average
Avg %
Permissible
Product Water
Reduction
Product Water
Concentration
Concentration
NSF Reduction
Requirement
2.0 μg/L
2.0 μg/L± 10%
>97.5%
0.050 μg/L
N/A
• 50.00%
12,000,000
pts/mL
At least 10,000
particles/mL
99.80%
24,000 pts/ml
N/A
• 85.00%
Asbestos
180 MFL
107 to 108 MFL;
fibers greater than
10 μg/Lin length
>99.00%
< 1 MFL
N/A
• 99.00%
Atrazine
8.5 μg/L
9.0 μg/L ± 10%
>94.10%
0.500 μg/L
3.0 μg/L
NA
Nominal Particulate Class I,
• 0.5 to < 1.0 μm
Benzene
15.0 μg/L
15.0 μg/L± 10%
>96.60%
0.510 μg/L
5.0 μg/L
NA
Carbofuran
74.0 μg/L
80.0 μg/L± 10%
98.30%
1.258 μg/L
40 μg/L
NA
Lindane
1.9 μg/L
2.0 μg/L± 10%
>99.00%
0.019 μg/L
0.2 μg/L
NA
230.0 μg/L
225.0 μg/L± 10%
>99.80%
0.460 μg/L
75.0 μg/L
NA
P-Dichlorobenzene
2,4-D
210.0 μg/L
210.0 μg/L± 10%
>99.90%
0.210 μg/L
70.0 μg/L
NA
Lead @ pH 6.5
140.0 μg/L
150.0 μg/L± 10%
99.60%
0.560 μg/L
10.0 μg/L
NA
Lead @ pH 8.5
150.0 μg/L
150.0 μg/L± 10%
>90%
< 0.500 μg/L
10.0 μg/L
NA
Mercury @ pH 6.5
5.9 μg/L
6.0 μg/L± 10%
91.00%
0.531 μg/L
2.0 μg/L
NA
Mercury @ pH 8.5
5.6 μg/L
6.0 μg/L± 10%
92.50%
< 0.420 μg/L
2.0 μg/L
NA
Cyst*
100,000
cysts/L
Minimum 50,000
cysts/L
>99.99%
10
N/A
• 99.95%
Atenolol
240 ng/L
200 ± 40% ng/L
> 95.50%
10.80 ng/L
30 ng/L
NA
Carbamazepine
1600 ng/L
1400 ± 40% ng/L
98.40%
25.60 ng/L
200 ng/L
NA
DEET
1600 ng/L
1400 ± 40% ng/L
97.10%
46.40 ng/L
200 ng/L
NA
Trimethoprim
170 ng/L
140 ± 40% ng/L
>96.80%
5.44 ng/L
20 ng/L
NA
Linuron
160 ng/L
140 ± 40% ng/L
>96.60%
5.44 ng/L
20 ng/L
NA
Phenytoin
200 ng/L
200 ± 40% ng/L
>94.80%
10.40 ng/L
30 ng/L
NA
Ibuprofen
400 ng/L
400 ± 40% ng/L
>94.50%
22.00 ng/L
60 ng/L
NA
Naproxen
140 ng/L
140 ± 40% ng/L
>96.10%
5.46 ng/L
20 ng/L
NA
Estrone
120 ng/L
140 ± 40% ng/L
>96.10%
4.68 ng/L
20 ng/L
NA
Bisphenol A
2000 ng/L
2000 ± 40% ng/L
>98.90%
22.00 ng/L
300 ng/L
NA
Nonyl Phenol
1600 ng/L
1400 ± 40% ng/L
>97.10%
46.40 ng/L
200 ng/L
NA
* Based on the use of Cryptosporidium parvum oocysts.
MAINTENANCE 53
Note that while testing was performed
under standard laboratory conditions, actual
performance may vary.
Service Flow
0.5 gpm (1.9 lpm)
Water Supply
Community or private well
— Potable Water
Water Pressure
20 -120 psi (138 - 827 kPa)
Water Temperature
33-100°F (0.6 -37.8°C)
Capacity
200 gallons (757 liters)
NSF System Trade Name Code :
MDJ64844601(LT1000P)
It is essential that the manufacturer’s
recommended installation, maintenance and
filter replacement requirements be carried out
for the product to perform as advertised.
Replacement Cartridge:
MDJ64844601(LT1000P)
For estimated costs of replacement elements
please visit our website at www.lg.com
Refer to the Warranty section of this manual
for information on the limited warranty.
SAFETY INFORMATION
Read, understand, and follow all safety
Information contained in these instructions
prior to installation and use of this product.
Retain these instructions for future reference.
WARNING
To reduce the risk associated with the
ingestion of contaminants:
% Do not use with water that is
microbiologically unsafe or of unknown
quality without adequate disinfection before
or after the system. Systems certified for
cyst reduction may be used on disinfected
water that may contain filterable cysts.
CAUTION
Please note that water could fall while
replacing filter which could result property
damage.
To reduce the risk associated with property
damage due to water leakage:
% Read and follow Use Instructions before
installation and use of this system.
% Installation must comply with existing state
or local plumbing codes.
% Protect filter from Freezing. Drain filter
when room temperature drops below 33°F
(0.6°C).
% Do not install if water pressure exceeds
120 psi (827 kPa). If your water pressure
exceeds 80 psi, you must install a
pressure limiting valve. Contact a plumbing
professional if you are uncertain how to
check your water pressure.
% Do not install where water hammer
conditions may occur. If water hammer
conditions exist you must install a water
hammer arrester. Contact a plumbing
professional if you are uncertain how to
check for this condition.
% Do not install on hot water supply lines.
Install on cold water lines only. The
maximum operating water temperature of
this filter system is 100°F (37.8°C).
% Where a backflow prevention device is
installed on a water system, a device
for controlling pressure due to thermal
expansion must be installed.
% The disposable filter cartridge must be
replaced every six months, at the rated
capacity or if a noticeable reduction in flow
rate occurs.
NSF is a trademark of NSF International. LG is
a trademark of LG Corp.
ENGLISH
Application Guidelines / Water
Supply Parameters
54 TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem
Refrigerator and
Freezer section
are not cooling.
Cooling System
runs too much.
Possible Causes
Solutions
The refrigerator control is set to Turn the control ON. Refer to the Setting the
OFF (some models).
Controls section for proper temperature settings.
Refrigerator is in the defrost
cycle.
During the defrost cycle, the temperature of
each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature
has been restored once the defrost cycle has
completed.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Refrigerator was recently
relocated.
If the refrigerator was stored for a long period of
time or moved on its side, it is necessary for the
refrigerator to stand upright for 24 hours before
connecting it to power.
Refrigerator is replacing an
older model.
Modern refrigerators require more operating
time but use less energy due to more efficient
technology.
Refrigerator was recently
plugged in or power restored.
The refrigerator will take up to 24 hours to cool
completely.
Door opened often or a large
amount of food / hot food was
added.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run
longer in order to cool the refrigerator back
down. In order to conserve energy, try to get
everything you need out of the refrigerator
at once, keep food organized so it is easy to
find, and close the door as soon as the food is
removed. (Refer to the Food Storage Guide.)
Doors are not closed
completely.
Firmly push the doors shut.
Refrigerator is installed in a hot
location.
The compressor will run longer under warm
conditions. At normal room temperatures (70°F)
expect your compressor to run about 40% to
80% of the time. Under warmer conditions,
expect it to run even more often. The refrigerator
should not be operated above 110°F.
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area.
TROUBLESHOOTING 55
Problem
Possible Causes
Doors are opened often or for
long periods of time.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Rearrange items to allow air to flow throughout
the compartment. Refer to the Airflow diagram in
the Using Your Refrigerator section.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
door openings.
Unit is installed in a hot location. The refrigerator should not be operated in
temperatures above 110°F.
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
refrigerator will reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop
open section in Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation
may form on the back wall. Wait 30 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
ENGLISH
Refrigerator was recently
Refrigerator or
Freezer section is installed.
too warm.
Air vents are blocked.
Solutions
56 TROUBLESHOOTING
Problem
ENGLISH
Interior moisture
buildup.
Possible Causes
Solutions
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly.
See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid.
Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation
may form on the back wall. Wait 30 minutes and
confirm that the proper temperature has been
restored once the defrost cycle has completed.
Food is not packaged correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Food is freezing
Food with high water content
in the refrigerator was placed near an air vent.
compartment.
Refrigerator temperature control
is set incorrectly.
Rearrange items with high water content away
from air vents.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Refrigerator is installed in a cold When the refrigerator is operated in temperatures
location.
below 41°F (5°C), food can freeze in the
refrigerator compartment. The refrigerator should
not be operated in temperatures below 55°F (13°C).
Frost or ice
crystals form
on frozen food
(outside of
package).
Door is opened frequently or for When the doors are opened often or for long
long periods of time.
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly.
Incorrect temperature control
Refrigerator or
Freezer section is settings.
too cold.
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
TROUBLESHOOTING 57
Problem
Possible Causes
Solutions
This is normal for food items with a high water
content.
Icemaker is not
making enough
ice.
Demand exceeds ice storage
capacity.
The icemaker will produce approximately 70~182
cubes in a 24 hour period.
House water supply is not
connected, valve is not turned
on fully, or valve is clogged.
Connect the refrigerator to a cold water supply
with adequate pressure and turn the water
shutoff valve fully open.
Do not store food items with high water content
in the freezer for a long period of time.
If the problem persists, it may be necessary to
contact a plumber.
Water filter has been
exhausted.
It is recommended that you replace the water
filter:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Low house water supply
pressure.
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If the problem persists, it may be necessary to
contact a plumber.
Reverse Osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to Water Pressure section.)
Tubing connecting refrigerator The tubing can kink when the refrigerator is
to house supply valve is kinked. moved during installation or cleaning resulting
in reduced water flow. Straighten or repair the
water supply line and arrange it to prevent future
kinks.
ENGLISH
Condensation from food with a
Frost or ice
crystals on frozen high water content has frozen
inside of the food package.
food (inside of
sealed package).
Food has been left in the freezer
for a long period of time.
58 TROUBLESHOOTING
Problem
ENGLISH
Icemaker is not
making enough
ice (continued).
Possible Causes
Solutions
Doors are opened often or for
long periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent
the unit from maintaining the set temperature.
Lowering the refrigerator temperature can help,
as well as not opening the doors as frequently.
Doors are not closed
completely.
If the doors are not properly closed, ice
production will be affected. See the Doors will
not close completely or pop open section in Parts
& Features Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If
the freezer temperature is warmer, ice production
will be affected.
Dispensing water Water filter has been exhausted. It is recommended that you replace the water
slowly.
filter:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Reverse osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
If the problem persists, it may be necessary to
contact a plumber.
Low house water supply
pressure.
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If the problem persists, it may be necessary to
contact a plumber.
TROUBLESHOOTING 59
Problem
Doors are not closed
completely.
Solutions
Ice will not dispense if any of the refrigerator
doors are left open.
Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause
the cubes to stick together over time, which
will prevent them from properly dispensing.
Check the ice bin for ice cubes clumping/sticking
together. If they are, break up the ice cubes to
allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
Eliminate the frost or ice fragments by removing
the ice bin and clearing the chute with a plastic
utensil. Dispensing cubed ice can also help
prevent frost or ice fragment buildup.
The dispenser display is locked. Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
Ice bin is empty.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice. Make sure that the
shutoff (arm/sensor) is not obstructed.
Once the ice supply in the bin has been
completely exhausted, it my take up to 90
minutes before additional ice is available, and
approximately 24 hours to completely refill the
bin.
Icemaker is not
making ice.
Refrigerator was recently
installed or icemaker recently
connected.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Icemaker not turned on.
Locate the icemaker ON/OFF switch and confirm
that it is in the ON (I) position.
The ice detecting sensor is
obstructed.
Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for proper
operation.
The refrigerator is not connected Connect refrigerator to the water supply and turn
to a water supply or the supply the water shutoff valve fully open.
shutoff valve is not turned on.
Icemaker shutoff (arm or
sensor) obstructed.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear
path between the two sensors.
Reverse osmosis water filtration Reverse osmosis filtration systems can reduce
system is connected to your
the water pressure below the minimum amount
cold water supply.
and result in icemaker issues.
(Refer to the Water Pressure section.)
ENGLISH
Not dispensing
ice.
Possible Causes
60 TROUBLESHOOTING
Problem
ENGLISH
Not dispensing
water.
Possible Causes
Solutions
New installation or water line
recently connected.
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped air
and contaminants from the system.
Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
The dispenser panel is locked.
Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.
Refrigerator or freezer doors are Water will not dispense if any of the refrigerator
not closed properly.
doors are left open.
Water filter has been recently
removed or replaced.
After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release
the dispenser pad for cycles of 30 seconds ON
and 60 seconds OFF.
Tubing connecting refrigerator
The tubing can kink when the refrigerator is
to house supply valve is kinked. moved during installation or cleaning resulting in
reduced water flow. Straighten or repair the water
supply line and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
TROUBLESHOOTING
Possible Causes
Ice has bad taste
or odor.
Water supply contains minerals
such as sulfur.
Solutions
A water filter may need to be installed to
eliminate taste and odor problems.
NOTE: In some cases, a filter may not help. It
may not be possible to remove all minerals / odor
/ taste in all water supplies.
Icemaker was recently installed. Discard the first few batches of ice to avoid
discolored or bad tasting ice.
Ice has been stored for too
long.
Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste.
Throw away old ice and make a new supply.
The food has not been stored
Rewrap the food. Odors may migrate to the ice if
properly in either compartment. food is not wrapped properly.
The interior of the refrigerator
needs to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes).
Make sure that the bin is completely dry before
reinstalling it.
Dispensing warm Refrigerator was recently
water.
installed.
Allow 24 hours after installation for the water
storage tank to cool completely.
The water dispenser has been
used recently and the storage
tank was exhausted.
Depending on your specific model, the water
storage capacity will range from approximately 20
to 30 oz.
Dispenser has not been used
for several hours.
If the dispenser has not been used for several
hours, the first glass dispensed may be warm.
Discard the first 10 oz.
Refrigerator is connected to the Make sure that the refrigerator is connected to a
hot water supply.
cold water pipe.
WARNING: Connecting the refrigerator to a
hot water line may damage the icemaker.
Water has bad
taste or odor.
Water supply contains minerals
such as sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
Water filter has been exhausted. It is recommended that you replace the water
filter:
Approximately every 6 months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Refrigerator was recently
installed.
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped
air and contaminants from the system. Do
not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
ENGLISH
Problem
61
62 TROUBLESHOOTING
Problem
Possible Causes
Solutions
ENGLISH
Icemaker is
Icemaker shutoff (arm/sensor)
making too much is obstructed.
ice.
Empty the ice bin. If your icemaker is equipped
with an ice shutoff arm, make sure that the arm
moves freely. If your icemaker is equipped with
the electronic ice shutoff sensor, make sure that
there is a clear path between the two sensors.
Reinstall the ice bin and wait 24 hours to confirm
proper operation.
Clicking
The defrost control will click
when the automatic defrost
cycle begins and ends.
The thermostat control (or
refrigerator control on some
models) will also click when
cycling on and off.
Normal Operation
Rattling
Rattling noises may come from
the flow of refrigerant, the
water line on the back of the
unit, or items stored on top of
or around the refrigerator.
Normal Operation
Refrigerator is not resting solidly Floor is weak or uneven or leveling legs need to
on the floor.
be adjusted. See the Door Alignment section.
Refrigerator with linear
compressor was jarred while
running.
Normal Operation
Evaporator fan motor is
circulating air through the
refrigerator and freezer
compartments.
Normal Operation
Air is being forced over the
condenser by the condenser
fan.
Normal Operation
Gurgling
Refrigerant flowing through the
cooling system.
Normal Operation
Popping
Contraction and expansion of
the inside walls due to changes
in temperature.
Normal Operation
Sizzling
Water dripping on the defrost
heater during a defrost cycle.
Normal Operation
Vibrating
To eliminate the noise, make sure that the sides
If the side or back of the
refrigerator is touching a cabinet and back cannot vibrate against any wall or
cabinet.
or wall, some of the normal
vibrations may make an audible
sound.
Dripping
Water running into the drain pan Normal Operation
during the defrost cycle.
Whooshing
TROUBLESHOOTING 63
Problem
Solutions
Normal Operation
Your refrigerator is designed
to run more efficiently to keep
your food items at the desired
temperature. The high efficiency
compressor may cause your
new refrigerator to run longer
than your old one, but it is still
more energy efficient than
previous models. While the
refrigerator is running, it is
normal to hear a pulsating or
high-pitched sound.
Food packages are blocking the
Doors will not
close correctly or door open.
pop open.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Rearrange food containers to clear the door and
door shelves.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Refrigerator section
for more information.
The doors were removed during Remove and replace the doors according to the
product installation and not
Removing and Replacing Refrigerator Handles
properly replaced.
and Doors section.
Refrigerator is not leveled
properly.
Doors are difficult The gaskets are dirty or sticky.
to open.
See Door Alignment in the Refrigerator Installation
section to level refrigerator.
Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
Door was recently closed.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
Refrigerator
wobbles or
seems unstable.
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure.
The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Refrigerator has
an unusual odor.
The Air Filter may need to
be set to the MAX setting or
replaced.
Set the Air Filter to the MAX setting. If the odor
does not go away within 24 hours, the filter may
need to be replaced. See the Replacing the Air
Filter section for replacement instructions.
The interior of
the refrigerator
is covered with
dust or soot.
The refrigerator is located near a Make sure that the refrigerator is not located
fire source, such as a fireplace, near a fire source, such as a fireplace, chimney or
chimney or candle.
candle.
ENGLISH
Pulsating or
High-Pitched
Sound
Possible Causes
64 TROUBLESHOOTING
Problem
ENGLISH
Trouble
connecting
appliance and
smartphone to
Wi-Fi network
Possible Causes
The password for the Wi-Fi
network was entered
incorrectly.
Solutions
Delete your home Wi-Fi network and begin the
registration process again.
Mobile data for your smartphone Turn off the Mobile data on your smartphone
is turned on.
before registering the appliance.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the appliance is too far from the router, the
signal may be weak and the connection may not
be configured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.
LIMITED WARRANTY 65
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF
IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY
TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option,
repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the
Product and applies only when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/
Freezer
Sealed System (Condenser,
Dryer, Connecting Tube
and Evaporator)
Compressor
One (1) year from
the date of original
retail purchase
Five (5) years from the date
of original retail purchase
Five (5) years from
the date of original
retail purchase
Parts and Labor
(internal/ functional
parts only)
Parts and Labor
Parts and Labor
Linear / Inverter Compressor
Only :
Parts Only for years 6-10
from the date of original
retail purchase (Consumer
will be charged for labor)
% Replacement products and parts are warranted for the remaining portion of the original warranty
period or ninety (90) days, whichever is greater.
% Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
% Proof of original retail purchase specifying the Product model and date of purchase is required to
obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF
ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or
limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply
to you. This limited warranty gives you specific legal rights and you may also have other rights that vary
from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
% Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
% Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
% Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
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LIMITED WARRANTY
66 LIMITED WARRANTY
ENGLISH
% Damage resulting from operating the product in a corrosive atmosphere or contrary to the product
owner’s manual.
% Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire,
floods, acts of God, or any other causes beyond the control of LG.
% Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
% Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance.
Improper repair includes use of parts not authorized by LG. Improper installation or maintenance
includes installation or maintenance contrary to the Product owner’s manual.
% Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
% Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or
other damage to the finish of the Product, unless such damage is reported within one (1) week of
delivery.
% Damage or missing items to any display, open box, or discounted Product.
% Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar
disclaimer.
% Products with original serial numbers that have been removed, altered, or cannot be readily
determined.
% Increases in utility costs and additional utility expenses.
% Any noises associated with normal operation.
% Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are
not authorized by LG.
% Replacement of light bulbs, filters, or any consumable parts.
% When Product is used for other than normal and proper household use (e.g. commercial or
industrial use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined
in the Product’s owner’s manual.
% Costs associated with removal and reinstallation of your Product for repairs.
% Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered
under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com.
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort,
statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out
of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
LIMITED WARRANTY 67
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between
us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s
or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between
you and LG shall not under any circumstances proceed as part of a class or representative action.
Instead of arbitration, either party may bring an individual action in small claims court, but that small
claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules
that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer.
Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in
the manner described in the AAA Rules. You must also send a copy of your written demand to LG at
LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue Englewood Cliffs,
NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules
set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are
for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration
provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the
terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more
than $25,000 in damages, in which case the payment of these fees will be governed by the AAA
Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator
fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision.
If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are
reasonable, by considering factors including, but not limited to, the purchase amount and claim amount.
Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and
expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds
either the substance of your claim or the relief sought in the demand is frivolous or brought for an
improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then
the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to
reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under
the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’
fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be
held at a location within the federal judicial district in which you reside unless we both agree to another
location or we agree to a telephonic arbitration.
ENGLISH
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject
of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable
to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
68 LIMITED WARRANTY
ENGLISH
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product
by either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii)
calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name
and address; (b) the date on which the product was purchased; (c) the product model name or model
number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by
accessing https://www.lg.com/us/support/repair-service/schedule-repaircontinued and clicking on “Find
My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is,
by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep
this product and do not opt out, then you accept all terms and conditions of the arbitration provision
described above.
LIMITED WARRANTY 69
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF
IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR,
IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS
AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”)
will, at its option, repair or replace the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Refrigerator
One (1) year from the
date of original retail
purchase
Sealed System (Condenser, Dryer, Connecting
Tube and Evaporator)
One (1) year from the
date of original retail
purchase
Parts and Labor (internal/
Parts and Labor
functional parts only)
Seven (7) years from
the date of original
retail purchase
Linear / Inverter
Compressor
Ten (10) years from the
date of original retail
purchase
Parts only (Consumer
Part only (Consumer will
will be charged for labor) be charged for labor)
% Replacement products and parts are warranted for the remaining portion of the original warranty
period or ninety (90) days, whichever is greater.
% Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
% Proof of original retail purchase specifying the Product model and date of purchase is required to
obtain warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT
AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS
SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR
ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH
THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW,
IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES
SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF
ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER
ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH,
TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
ENGLISH
LIMITED WARRANTY
70 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
ENGLISH
% Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct
wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
% Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
% Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
% Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
% Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire,
floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
% Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of
the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
% Damage or failure caused by unauthorized modification or alteration of the Product, or if used for
other than the intended household purpose/use of the Product, or damage or failure resulting from
any water leakage due to improper installation of the Product;
% Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
% Damage or failure caused by use that is other than normal household use, including, without
limitation, commercial or industrial use, including use in commercial offices or recreational facilities,
or as otherwise outlined in the Product’s owner’s manual;
% Damage or failure caused by the use of any accessories, components or cleaning products,
including, without limitation, water filters, that are not approved/authorized by LGECI;
% Replacement of the water filter cartridge due to water pressure that is outside the specified
operating range or due to excessive sediment in the water supply;
% Damage or failure caused by transportation and handling, including scratches, dents, chips and/or
other damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
% Damage or missing items to any display, open box, refurbished or discounted Product;
% Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar
disclaimer;
% Products with original serial numbers that have been removed, altered or cannot be readily
determined at the discretion of LGECI;
% Increases in utility costs and additional utility expenses in any way associated with the Product;
% Any noises associated with normal operation of the Product;
% Replacement of light bulbs, filters, fuses or any other consumable parts;
% Replacement of any part that was not originally included with the Product;
% Costs associated with removal and/or reinstallation of the Product for repairs; and
% Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional
parts covered under this Limited Warranty.
% Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within
a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If
your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will
be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the
heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the
menu, or. Visit our website at http://www.lg.com
LIMITED WARRANTY
71
PROCEDURE FOR RESOLVING DISPUTES:
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada,
Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents,
beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute”
or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in
contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable
theory) arising out of or relating in any way to the sale, condition or performance of the product or this
Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG Electronics,
Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You
and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject
of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable
to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between
you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or
you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims
at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted
at law, any dispute between you and LG shall not under any circumstances proceed as part of a class
or representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates
to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified
and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration,
20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that,
issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the
dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by
or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive
jurisdiction of the courts of the province or territory of your residence for the resolution of the claim,
action, dispute or controversy between you and LG.
ENGLISH
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT
OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE
RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL
JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE
TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
72 LIMITED WARRANTY
ENGLISH
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the applicable arbitration
rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator
fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration
provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they
are reasonable, by considering factors including, but not limited to, the purchase amount and claim
amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’
fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator
finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees
will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for
all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’
fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any inperson arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has
waived any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product
by either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii)
calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name
and address; (b) the date on which the product was purchased; (c) the product model name or model
number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model &
Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern
this Limited Warranty and any disputes between you and LG except to the extent that such law is
preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not
be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to
attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the
resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is,
by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep
this product and do not opt out, then you accept all terms and conditions of the arbitration provision
described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited
Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms
of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take
precedence over the EULA.