LG LUPXS3186N Owner’s Manual

OWNER’S MANUAL
REFRIGERATOR
Please read this owner's manual thoroughly before operating
and keep it handy for reference at all times.
LUPXS3186N
LUPXC2386N
www.LGSIGNATURE.com
Copyright © 2016 - 2017 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
ENGLISH
TABLE OF CONTENTS
3
PRODUCT FEATURES
4
IMPORTANT SAFETY
INSTRUCTIONS
7
COMPONENTS
7
8
Refrigerator Exterior
Refrigerator Interior
9
INSTALLATION
9
Installation Overview
10Specifications
11 Unpacking the Refrigerator
11 Choosing the Proper Location
11 - Flooring
12 - Ambient Temperature
12 - Measuring the Clearances
12 Removing/Assembling the Doors
17 Connecting the Water Line
17 - Before You Begin
18 - Water Pressure
18 - What You Will Need
19 - Water Line Installation Instructions
20 Turning On the Power
21Leveling
21 Door Mullion and Auto Open Door
21 Door Alignment
21 - Adjusting Door Height
22 HOW TO USE
22
23
23
25
26
26
26
27
29
Before Use
Wi-Fi Eclipse Display
- Wi-Fi Eclipse Display Features
- Using the Wi-Fi Eclipse Display
In-Door Ice Bin
- Detaching the In-Door Ice Bin
- Assembling the In-Door Ice Bin
Automatic Icemaker
Ice and Water Dispenser
30 Storing Food
30 - Food Preservation Location
31 - Food Storage Tips
31 - Storing Frozen Food
32 Adjusting the Refrigerator Shelves
32 - Detaching the Shelf
32 - Assembling the Shelf
33 - When Closing the Door
33 CustomChill™ Pantry
33 - Setting the CustomChill™ Pantry
34 Crisper Drawers
34 - Removing the Crisper Drawers
34 - Assembling the Crisper Drawers
35 - Removing the Crisper Support Box
35 - Assembling the Crisper Support Box
36 Removing the CustomChill™ Pantry Insert
36 Hidden Bar Tray
36InstaView™Door-in-Door®
37 EasyLift Bin
37 Freezer Drawer
37 - Removing the Freezer Drawer
38 - Assembling the Freezer Drawer
38 - Removing the Drawer Support
39 - Assembling the Drawer Support
39 Refrigerator/Freezer Door Bins
41 SMART FUNCTIONS
41
45
47
LG SmartThinQ Application
Smart Grid Function
Smart Diagnosis™ Function
48MAINTENANCE
48Cleaning
49 Replacing the Fresh Air Filter
50 Replacing the Water Filter
54 TROUBLESHOOTING
65 LIMITED WARRANTY
PRODUCT FEATURES
3
Depending on the model, some of the following functions may not be available.
Door Alarm
The Door Alarm function is designed to prevent refrigerator malfunctioning
that could occur if a refrigerator door or freezer door remains open. If a
refrigerator door or freezer door is left open for more than 60 seconds, a
warning alarm sounds at 30 second intervals until it is closed.
Auto Closing Hinge
The refrigerator doors close automatically with a slight push. (The door only
closes automatically when it is open at an angle less than 30°.)
Ice Plus
Ice production can be increased by approximately 20 percent when the
freezer section is maintained at the coldest temperature for a 24-hour
period.
MEASURED FILL DISPENSER
Select from the Measured Fill menu on the dispenser to quickly dispense
pre-measured amounts automatically.
InstaView™Door-in-Door®
Two quick knocks on the sleek, mirrored glass panel allow you to see inside
the easy access compartment without opening the door. This reduces cold
air loss, and helps keep food fresh longer.
AUTO OPEN DOOR
This smart sensor is located at the foot of the refrigerator and opens the
door automatically. When you stand in front of the refrigerator, lighted "Door
Open" text is projected onto the floor. Step on the text and the door gently
opens.
FOLD-DOWN BIN RAILS
Use the metal bars on the Door-in-Door bins as either bin dividers or as rails
to keep tall items secure.
ENGLISH
PRODUCT FEATURES
4
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
This guide contains many important safety messages. Always read and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages that inform you of
hazards that can kill or hurt you or others, or cause damage to the product.
All safety messages will be preceded by the safety alert symbol and the hazard
signal word WARNING or CAUTION. These words mean:
WARNING
CAUTION
You can be killed or seriously injured if you do not follow instructions.
Indicates an imminently hazardous situation which, if not avoided, may result
in minor or moderate injury, or product damage.
WARNING
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following:
Power
•• NEVER unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull it
straight out from the outlet.
•• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a
similarly qualified person in order to avoid a hazard. Do not use a cord that shows cracks or abrasion
damage along its length or at either the plug or connector end.
•• Do not use an uncertified power outlet.
•• Unplug the power plug immediately in the event of a blackout or thunderstorm.
•• Plug in the power plug with the power cord facing downward.
Installation
•• Contact an authorized service center before you install or relocate the refrigerator.
•• When moving your refrigerator away from the wall, be careful not to roll over or damage the power
cord.
•• Prior to use, ensure that you are connecting this product to a dedicated, grounded electrical outlet
rated for use with this product (115V, 60Hz, AC only). It is the user’s responsibility to replace a
standard 2-prong wall outlet with a standard 3-prong wall outlet.
•• Do not install the refrigerator where there may be a danger of the unit falling.
Use
•• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
•• Do not hang on to or place heavy objects on the refrigerator’s dispenser.
•• Do not place heavy or dangerous objects (bottles with liquid) on the refrigerator.
•• Do not put live animals inside the refrigerator.
•• Do not allow children to climb into the product when it is in use.
•• In the event of a gas leak (propane/LPG), ensure adequate ventilation and contact an authorized service
center before resuming use. Do not touch or disassemble the electric outlet of the refrigerator.
•• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure adequate
ventilation and contact an authorized service center.
•• Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the refrigerator
or store them inside the refrigerator. Do not place the refrigerator in the vicinity of flammable gas.
•• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
IMPORTANT SAFETY INSTRUCTIONS
5
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
•• Do not hit the glass door panel with excessive force. Do not allow hard objects like cookware or
glass bottles to hit the glass door panel. The glass could break, resulting in a risk of personal injury or
product damage.
•• This product is not to be used for special purposes such as the storage of medicine or test materials
or for use on ships, etc.
•• Unplug the power plug before cleaning or repairing the refrigerator.
•• When you replace the light bulb in the refrigerator, unplug the refrigerator or turn off the power.
•• Do not modify or extend the power cord.
•• Do not use a dryer to dry the interior. Do not light a candle to remove interior odors.
•• For your safety, this appliance must be properly grounded. Have the wall outlet and the circuit
checked by a qualified electrician to make sure the outlet is properly grounded.
•• Do not use an outlet that can be turned off with a switch. Do not use an extension cord. It is the
user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
•• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
•• Do not use an adapter plug and plug the power plug into a multi-outlet extension cord.
•• Disconnect the power cord immediately if you hear a noise, smell a strange odor or detect smoke
coming from the appliance.
•• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
•• Do not disassemble or modify the refrigerator.
•• Do not put hands, feet, or metal objects below or behind the refrigerator.
•• Do not operate the refrigerator or touch the power cord with wet hands.
•• In refrigerators with automatic icemakers, avoid contact with the moving parts of the ejector
mechanism or with the heating element that releases the cubes. Do not place fingers or hands on the
automatic ice-making mechanism while the refrigerator is plugged in.
•• When dispensing ice from the dispenser, do not use crystal ceramics.
•• Do not touch the cold surfaces in the freezer compartment with wet or damp hands, when your
refrigerator is in operation.
•• Do not put glass containers, glass bottles or soda in the freezer.
•• This appliance is not intended for use by persons (including children) with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision
or instruction concerning the use of the appliance by a person responsible for their safety.
•• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health
issue.
•• If you are throwing away your old refrigerator, make sure the CFC coolant is removed for proper
disposal by a qualified servicer. If you release CFC coolant, you may be fined or imprisoned in
accordance with the relevant environmental law.
•• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but
leave the shelves in place so that children may not easily climb inside.
•• If connected to a circuit protected by fuses, use time delay fuse.
WARNING
This product contains chemicals known to the State of California to cause cancer and birth defects
or other reproductive harm. Wash hands after handling.(USA only)
ENGLISH
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following:
6
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
ENGLISH
To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety
precautions should be followed, including the following:
CAUTION
Installation
•• The refrigerator must be properly installed in accordance with the Installer Instructions that were
taped to the front of the refrigerator.
•• Be careful when you unpack and install the refrigerator. Immediately dispose of plastic and other
packing materials out of reach of children.
•• The appliance must be positioned for easy access to a power source.
Use
•• Close the door carefully when children are around.
•• Keep fingers out of pinch point areas; clearances between the doors and cabinets are
necessarily small. Be careful closing doors when children are nearby.
•• If you store food improperly, be aware that it may fall and cause injury.
•• Do not use aerosols near the refrigerator.
•• Do not store articles on the top of the appliance.
Maintenance
•• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
•• Wipe foreign objects (such as dust and water) off the prongs of the power plug and contact
areas regularly.
•• Do not store, disassemble or repair the refrigerator by yourself.
•• Remove any dust or foreign matter from the power plug pins.
•• Do not use a wet or damp cloth when cleaning the plug.
•• If the refrigerator is disconnected from the power supply, you should wait for at least five
minutes before plugging it back in.
•• If you notice a chemical or burning plastic smell or see smoke, unplug the refrigerator
immediately and contact your LG Electronics Service Center.
SAVE THESE INSTRUCTIONS
COMPONENTS
7
Use this page to become more familiar with the parts and features of your refrigerator.
*The appearance and specifications of the actual product may differ depending on the model.
Refrigerator Exterior
InstaView™
Door-in-Door®
Wi-Fi Eclipse
Display
Dispenser Control Panel
Displays the icemaker and
dispenser modes and the water
filter status.
Intuitively displays
status and enables
control of fridge/
freezer temperatures,
energy consumption
monitoring, smart
saving, and smart grid
features.
Refrigerator
Preserves food.
Filtered Water and
Ice Dispenser
Dispenses purified water and ice.
Freezer
Preserves frozen food.
ENGLISH
COMPONENTS
8
COMPONENTS
Refrigerator Interior
ENGLISH
Adjustable Refrigerator Shelf
The shelves in your refrigerator are adjustable
to meet your individual storage needs.
LED Interior Lamp
The interior lamps light up
the inside of the refrigerator.
InstaView™
Door-in-Door®
See what's inside the
Door-in-Door compartment
without opening the door.
Keeps the cold air inside
and saves energy.
Refrigerator
Bin
Indoor Ice Bin
Condiment Bin
Ice cubes are
automatically
produced.
Crisper
Crisper
CustomChill™
Pantry
Hidden Bar Tray
Freezer Bin
Freezer Bin
Freezer
Drawer
Freezer
Drawer
INSTALLATION
9
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting
it to another location.
1
2 Choosing the proper
location
Unpacking your
refrigerator
3 Disassembling/Assembling
5 Leveling and Door
Alignment
4 Connecting the
water supply and
water line
4±2mm
• It may be necessary to increase the
refrigerator's tilt after the door bins are
filled to compensate for the increased
weight of the doors.
• Check if the gap between Holder and
Pillar is 4±2mm. As in the figure, pull
forward and backward with hand with
speedy feeling, and check if Pillar is
normally folded and spread.
NOTE
Connect to potable water supply only.
ENGLISH
INSTALLATION
10
INSTALLATION
Specifications
ENGLISH
The appearance and specifications listed in this manual may vary due to constant product
improvements.
Bottom-freezer refrigerator model LUPXS3186N
Description
French-door refrigerator
Electrical requirements
115 VAC @ 60 Hz
Min./Max. Water pressure
20 - 120psi (138 - 827kPa)
Dimensions
35 7/8”(W) x 36 1/2”(D) x 70 1/4”(H) x 51 1/8”(D w/ door open)
912(W) X 929(D) X 1784(H) X 1298 mm (D w/ door open)
Net weight
483 lb. (219 kg)
Bottom-freezer refrigerator model LUPXC2386N
Description
French-door refrigerator
Electrical requirements
115 VAC @ 60 Hz
Min./Max. Water pressure
20 - 120psi (138 - 827kPa)
Dimensions
35 7/8”(W) x 29 5/8”(D) x 70 1/4”(H) x 44 3/16”(D w/ door open)
912(W) X 754(D) X 1784(H) X 1123 mm (D w/ door open)
Net weight
430 lb. (195 kg)
INSTALLATION
Unpacking the Refrigerator
ŸŸUse two or more people to move and
install the refrigerator. Failure to do so
can result in back or other injury.
ŸŸYour refrigerator is heavy. When moving
the refrigerator for cleaning or service,
be sure to protect the floor. Always pull
the refrigerator straight out when moving
it. Do not wiggle or walk the refrigerator
when trying to move it, as floor damage
could occur.
ŸŸKeep flammable materials and vapors,
such as gasoline, away from the
refrigerator. Failure to do so can result in
fire, explosion, or death.
Remove tape and any temporary labels from your
refrigerator before using. Do not remove any
warning-type labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.
But, when you remove tape and temporary label,
remove them after pulling out the power plug.
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
Refrigerator shelves are installed in the shipping
position. Please reinstall shelves according to
your individual storage needs.
Choosing the Proper Location
•• Select a place where a water supply can
be easily connected for the automatic
icemaker.
Note
The water pressure must be 20~120
psi or 138~827 kPa or 1.4~8.4 kgf/cm²
on models without a water filter and
40~120 psi or 276~827 kPa or 2.8~8.4
kgf/cm² on models with a water filter.
•• The refrigerator should always be plugged
into its own individual properly grounded
electrical outlet rated for 115 Volts, 60 Hz,
AC only, and fused at 15 or 20 amperes.
This provides the best performance
and also prevents overloading house
wiring circuits which could cause a fire
hazard from overheated wires. It is
recommended that a separate circuit
serving only this appliance be provided.
Warning
To reduce the risk of electric shock, do not
install the refrigerator in a wet or damp
area.
Flooring
To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for unevenness of the floor. The
front should be slightly higher than the rear to
aid in door closing. Leveling legs can be turned
easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to
the right to lower it. (See Leveling and Door
AlIgnment.)
Note
Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure
is not recommended.
ENGLISH
WARNING
11
12
INSTALLATION
Removing/Assembling the Doors
Ambient Temperature
ENGLISH
Install this appliance in an area where the
temperature is between 55°F (13°C) and 110°F
(43°C). If the temperature around the appliance
is too low or high, cooling ability may be
adversely affected.
Removing the Left Refrigerator Door
1
Measuring the Clearances
Too small of a distance from adjacent items
may result in lowered freezing capability and
increased electricity consumption charges.
Allow at least 24 inches (61 cm) in front of the
refrigerator to open the doors, and at least
2 inches (5.08 cm) between the back of the
refrigerator and the wall.
The water supply is connected to the
upper right part of the rear surface of the
refrigerator. Remove the ring in the joint
area. Hold the water supply connection
and gently push the collet to detach the
water supply line as shown in .
Collet
24” (61 cm)
Note
Detachment of the water supply line is
applicable only when detaching the left
refrigerator door.
2” (5.08 cm)
2
Remove the screws from the hinge cover
at the top of the refrigerator. Lift the
hook(not visible), located on the side of the
cover at the bottom edge, with a flat-head
screwdriver.
INSTALLATION
3
Remove the cover and pull out the tube
Removing the Right Refrigerator
Door
1
Remove the screws from the hinge cover
at the top of the refrigerator. Lift the
hook(not visible), located on the side of the
cover at the bottom edge, with a flat-head
screwdriver.
2
Detach the wire harness
2
1
4
.
.
Rotate the hinge lever counterclockwise
. Lift the top hinge free of the hinge
lever latch.
.
Hinge Lever Latch
1
1
1
2
Caution
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
5
3
Rotate the hinge lever
Lift the top hinge
lever latch.
clockwise.
free of the hinge
Lift the door from the middle hinge pin and
remove the door.
Hinge Lever Latch
2
1
Caution
Caution
Place the door, inside facing up, on a
non-scratching surface.
When lifting the hinge free of the hinge
lever latch, be careful that the door
does not fall forward.
ENGLISH
Disconnect all wire harnesses
13
14
4
INSTALLATION
ENGLISH
Lift the door from the middle hinge pin and
remove the door.
4
Disconnect all wire harnesses.
5
Remove the door by lifting it off the lower
hinge pin.
Caution
Place the door, inside facing up, on a
non-scratching surface.
Removing the Freezer Doors
1
Remove the two hinge bolts.
Lower hinge
Assembling the Freezer Doors
2
3
1
Lower the door onto the lower hinge pin.
2
Connect the wire harnesses.
Twist the hinge to raise the pivoting end
so that the door can be lifted off. Lift the
door off the lower hinge pin and remove it.
Unscrew the screw that attaches the
lower hinge cover and remove the cover.
2
1
INSTALLATION
3
Position the bottom hinge cover in its place
Assembling the Right Refrigerator Door
.
Install the right refrigerator door first.
1
1
Make sure that the plastic sleeve is
inserted in the bottom of the door. Lower
the door onto the middle hinge pin as
shown in the figure.
2
Fit the hinge
2
4 Position the middle hinge pin in place
to
hold the door and insert the two hinge
bolts.
over the hinge lever latch
and slot it into place. Rotate the lever
counterclockwise to secure the hinge.
Hinge Lever Latch
5 Tighten the two hinge bolts.
1
2
3
Connect the wire harness
1
4
.
1
Position the cover in its place. Insert and
tighten the cover screws.
ENGLISH
and tighten the cover screw
15
16
INSTALLATION
ENGLISH
Assembling the Left Refrigerator
Door
4
Push the water supply tube into the hole
on the top case and pull it through the
backplate.
5
Hold the water supply connection and
gently push in the collet to connect the
water supply line as shown in . Insert
the tube at least 5/8 inch (15 mm) into the
connector.
Install the left refrigerator door after the right
door is installed.
1
2
Make sure that the plastic sleeve is
inserted in the bottom of the door. Install
the refrigerator door onto the middle hinge
pin.
Fit the hinge over the hinge lever latch
and slot it into place. Rotate the lever
clockwise and fasten the hinge.
Hinge Lever Latch
Collet
1
2
6
3
Connect all the wire harnesses.
Position the cover in its place. Insert and
tighten the cover screws.
INSTALLATION
17
Connecting the Water Line
Note
Tube
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
Insert Line
1) Gently insert the tube until only one
line shows on the tube.
Water hammer (water banging in the pipes) in
house plumbing can cause damage to refrigerator
parts and can lead to water leakage or flooding.
Call a qualified plumber to correct water hammer
before installing the water supply line to the
refrigerator.
Caution
(Correct)
(Incorrect)
2) Pull the tube to make sure that the
tube is tightly fastened.
To prevent burns and product damage,
only connect the refrigerator water line to
a cold water supply.
If you use your refrigerator before connecting
the water line, make sure the icemaker power
switch on the control panel is in the OFF
position.
Caution
Do not install the icemaker tubing in
areas where temperatures fall below
freezing.
ENGLISH
Before You Begin
Collet
18
INSTALLATION
Water Pressure
ENGLISH
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If a reverse osmosis water filtration system is
connected to the cold water supply, this water
line installation is not covered by the refrigerator
warranty. Follow the instructions carefully to
minimize the risk of expensive water damage.
If a reverse osmosis water filtration system is
connected to the cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 40 to 60 psi (276~414 kPa or
2.8~4.2 kgf/cm², less than 2.0~3.0 sec. to fill a
cup of 7 oz or 198 cc capacity).
Caution
Wear eye protection during installation
to prevent injury.
If the water pressure from the reverse osmosis
system is less than 20 psi or 138 kPa or 1.4 kgf/
cm² (takes more than 4.0 sec to fill a cup of 7 oz
or 198 cc capacity):
•• Check to see if the sediment filter in
the reverse osmosis system is blocked.
Replace the filter if necessary.
•• Allow the storage tank on the reverse
osmosis system to refill after heavy
usage.
•• If the issue concerning water pressure
from reverse osmosis remains, call a
licensed, qualified plumber.
•• All installations must be in accordance
with local plumbing code requirements.
What You Will Need
•• Copper Tubing, ¼ in. outer diameter, to
connect the refrigerator to the water
supply. Be sure both ends of the tubing
are cut square.
•• To determine how
much tubing you need:
measure the distance
from the water valve on the back of
the refrigerator to the water supply
pipe. Then, add 8 feet (2.4 m). Be sure
there is sufficient extra tubing (about 8
feet [2.4 m] coiled into 3 turns of about
10 in. [25 cm] diameter) to allow the
refrigerator to move out from the wall
after installation.
•• Power drill.
•• ½ in. or adjustable
wrench.
•• Flat blade and Phillips
head screwdrivers.
•• Two ¼ in. outer
diameter compression
nuts and 2 ferrules (sleeves) to connect the
copper tubing to the shutoff valve and
the refrigerator water valve.
•• If your existing copper water line has a
flared fitting at the end, you will need
an adapter (available at plumbing supply
stores) to connect the water line to the
refrigerator OR you
can cut off the flared
fitting with a tube
cutter and then use a
compression fitting.
•• Shutoff valve to connect to the cold
water line. The shutoff valve should
have a water inlet with a minimum
inside diameter of 5/32 in. at the point of
connection to the COLD WATER LINE.
Saddle-type shutoff valves are included
in many water
supply kits. Before
purchasing, make
sure a saddle-type
valve complies with
your local plumbing codes.
Note
A self piercing saddle type water valve
should not be used.
INSTALLATION
Water Line Installation Instructions
4
Pipe Clamp
Saddle-Type
Shutoff Valve
Install the shutoff valve on the nearest
frequently used drinking water line.
1
SHUT OFF THE MAIN WATER SUPPLY
Turn on the nearest faucet to relieve the
pressure on the line.
2
CHOOSE THE VALVE LOCATION
Choose a location for
the valve that is easily
accessible. It is best to
connect into the side of a
vertical water pipe. When
it is necessary to connect
into a horizontal water
pipe, make the connection to the top or
side, rather than at the bottom, to avoid
drawing off any sediment from the water
pipe.
3
DRILL THE HOLE FOR THE VALVE
Drill a ¼ in. hole in
the water pipe using
a sharp bit. Remove
any burrs resulting
from drilling the hole
in the pipe. Be careful
not to allow water
to drain into the drill. Failure to drill a ¼ in.
hole may result in reduced ice production
or smaller cubes.
Note
The hookup line cannot be white, plastic
tubing. Licensed plumbers must use
only copper tubing (NDA tubing #49595
or #49599) or Cross Link Polyethylene
(PEX) tubing.
FASTEN THE SHUTOFF VALVE
Fasten the shutoff valve to the cold water
pipe with the pipe clamp.
Vertical Cold
Water Pipe
Note
Commonwealth of Massachusetts
Plumbing Codes 248CMR shall be adhered
to. Saddle valves are illegal and their use is
not permitted in Massachusetts. Consult
with your licensed plumber.
5
TIGHTEN THE PIPE CLAMP
Tighten the clamp screws until the sealing
washer begins to swell.
NOTE: Do not overtighten the clamp or
you may crush the tubing.
Washer
Pipe Clamp
Inlet End
Clamp Screw
6
ROUTE THE TUBING
Route the tubing between the cold water
line and the refrigerator.
Route the tubing through a hole drilled in
the wall or floor (behind the refrigerator or
adjacent base cabinet) as close to the wall
as possible.
Note
Be sure there is sufficient extra tubing
(about 8 feet coiled into 3 turns of
about 10 in. diameter) to allow the
refrigerator to move out from the wall
after installation.
ENGLISH
WARNING
When using any electrical device
(such as a power drill) during
installation, be sure the device is
battery powered, double insulated
or grounded in a manner that will
prevent the hazard of electric shock.
19
20 INSTALLATION
7
ENGLISH
CONNECT THE TUBING TO THE VALVE
Place the compression nut and ferrule
(sleeve) for the copper tubing onto the
end of the tubing and connect it to the
shutoff valve. Make sure the tubing is
fully inserted into the valve. Tighten the
compression nut securely.
Saddle-Type
Shutoff Valve
10TURN THE WATER ON AT THE SHUTOFF
VALVE
Tighten any connections that leak.
Compression
Nut
Packing Nut
Outlet Valve
8
Caution
FLUSH OUT THE TUBING
Turn the main water
supply on and flush out
the tubing until the water
is clear.
11PLUG IN THE REFRIGERATOR
Arrange the coil of tubing so that it
does not vibrate against the back of the
refrigerator or against the wall. Push the
refrigerator back to the wall.
Shut the water off at the
water valve after about
one quart of water has
been flushed through the tubing.
9
12START THE ICEMAKER
Turn the icemaker ON at the control panel.
CONNECT THE TUBING TO THE
REFRIGERATOR
NOTE: Before making the connection
to the refrigerator, be sure that the
refrigerator power cord is not plugged into
the wall outlet.
a. Remove the plastic flexible cap from the
water valve.
b. Place the compression nut and ferrule
(sleeve) onto the end of the tubing as
shown.
c. Insert the end of the copper tubing into
the connection as far as possible. While
holding the tubing, tighten the fitting.
Tubing Clamp
Check to see if leaks occur at the water
line connections.
Ferrule (sleeve)
The icemaker will not begin to operate
until it reaches its operating temperature
of 15°F (–9°C) or below. It will then begin
operation automatically if the icemaker has
been turned ON.
Turning On The Power
Plug in the refrigerator.
¼ in. Tubing
Caution
¼ in.
Compression
Nut
Ferrule
(sleeve)
Refrigerator
Connection
ŸŸConnect to a rated power outlet.
ŸŸHave a certified electrician check
the wall outlet and wiring for proper
grounding.
ŸŸDo not damage or cut off the ground
terminal of the power plug.
INSTALLATION
Note
1
Make sure both front leveling legs are
extended fully and in firm contact with the
floor.
2
Follow the instructions in the Door
Alignment section to raise the left
refrigerator door until the door mullion is
once again working properly.
3
Adjust the right refrigerator door so it
aligns with the left refrigerator door.
Leveling
After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.
The refrigerator has two front leveling legs—
one on the right and one on the left. Adjust the
legs to alter the tilt from front-to-back or sideto-side. If the refrigerator seems unsteady, or
you want the doors to close more easily, adjust
the refrigerator’s tilt using the instructions
below:
1
Turn the leveling leg to the left to raise
that side of the refrigerator or to the right
to lower it. It may take several turns of the
leveling leg to adjust the tilt of the
refrigerator.
Door Alignment
If the floor is not flat, the door heights may
differ. In this case, use the following method
to adjust the difference.
Adjusting Door Height
Adjusting Fridge Door Open the fridge door
Height
and use a wrench to
rotate the door hinge
Height difference
bolt as shown.
Fridge door
Note
A flare nut wrench works best, but an
open-end wrench will suffice.
Do not over-tighten.
2
Open both doors again and check to make
sure that they close easily. If the doors do
not close easily, tilt the refrigerator slightly
more to the rear by turning both leveling
legs to the left. It may take several more
turns, and you should turn both leveling
legs the same amount.
Freezer door
Adjusting Freezer
Door Height
Door Mullion and Auto Open
Door
Freezer door
Once the door bins are filled, the doors may
become misaligned, preventing the door
mullion or the Auto Open Door function from
working properly.
If the mullion on the left refrigerator door does
not open and close properly or the right door
stays ajar after the Auto Open Door function,
follow the directions below.
Open the freezer door
and use a wrench to
rotate the door hinge
bolt as shown.
Height difference
ENGLISH
The front leveling legs must be extended
fully so they are in firm contact with the
floor (even if leveling or door alignment
is not needed).
21
22 HOW TO USE
ENGLISH
HOW TO USE
Before use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during
shipping.
Caution
•• Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any tape
or adhesive from the refrigerator,.
•• Do not peel off the model or serial number label or the technical information
on the rear surface of the refrigerator.
Note
Remove adhesive residue by wiping it off with your thumb or dish detergent.
Open refrigerator and freezer doors to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive
tape from inside the refrigerator and open the refrigerator and the freezer doors for
ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section.
Turn off the icemaker if the refrigerator is not yet connected to the
water supply.
Turn off the automatic icemaker and then plug the power plug of the refrigerator
into the grounded electrical outlet.
* This is applicable only to certain models.
Caution
Running the automatic icemaker before connecting it to the water
supply may cause the refrigerator to malfunction.
Wait for the refrigerator to cool.
Allow your refrigerator to run for at least two to three hours before putting food in
it. Check the flow of cold air in the freezer compartment to ensure proper cooling.
Caution
Putting food in the refrigerator before it has cooled could cause the
food to spoil, or a bad odor could linger inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature lowers.
HOW TO USE 23
Wi-Fi Eclipse Display
ENGLISH
Depending on the model, some of the following functions may not be available.
Wi-Fi Eclipse Display Features
9
1
3
5
7
2
4
6
8
1 Smart Grid / Wi-Fi
Smart Grid
Press the Smart Grid button to turn the Smart
Grid function On/Off. When the function is on,
the icon illuminates. The Smart Grid function
automatically turns on when the refrigerator
is connected to the Wi-Fi network. When the
refrigerator is responding to a Demand Response
(DR) message from the electric company, the
Grid text illuminates.
Wi-Fi
The Wi-Fi button, when used with the LG
Smart Refrigerator smart phone app, allows the
refrigerator to connect to a home Wi-Fi network.
Refer to Smart Function for information on the
initial setup of the application.
The Wi-Fi icon shows the status of the
refrigerator's network connection. The icon
illuminates when the refrigerator is connected to
the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to
connect to the network. The icon blinks while the
connection is being made, then turns on once the
connection is successfully made.
2 Lock
The Lock function disables every other button on
the display.
• When power is initially connected to the
refrigerator, the Lock function is off.
• To activate the Lock function, press and
hold the Lock button until the lock indicator
appears in the display. The other buttons are
now disabled.
• To disable the Lock function, press and hold
the Lock button for approximately three
seconds.
3 Auto Open Door
The right refrigerator door opens automatically
if you place a foot near the motion sensor at the
bottom of the door. This is convenient when
you have both hands full of groceries and need
to open the refrigerator door. To set the Auto
Open Door function, press the button repeatedly
to toggle between the ON, Sound Off, and OFF
settings.
Using the Auto Open Door Function
1. When the Auto Open Door Function is
enabled, text is displayed on the floor near
the motion sensor.
24 HOW TO USE
ENGLISH
2. Pass one foot in front of the motion sensor
and step on the displayed text. The right
door opens. If the door opens less than 20
degrees and is not opened further, it will
close automatically after 3 seconds.
Setting Auto Open Drawer
Press Auto Drawer to activate or deactivate the
function. When the function is activated, an icon
appears on the display.
Using Auto Open Drawer
Open the freezer door at least 85 degrees to
automatically open the drawers. Slowly close the
door to automatically close the drawers.
NOTE
Place your foot close enough to the
sensor that the text appears on top of
the foot, not just on the toes.
CAUTION
Disable the Auto Open Door function
if you have young children or people
lacking in cognitive ability in the home.
They could be injured if the door opens
unexpectedly while they are nearby.
NOTE
• The displayed text may not
be readable on some flooring
materials, but this will not affect the
performance of the Auto Open Door
function.
• If flooring material is highly reflective
(metal, glass tile), the motion sensor
may malfunction and the Auto Open
Door function may not work properly.
• Reflective objects placed in front of
the motion sensor may cause the text
to display, but the text disappears if
no movement is detected.
• If a pet passes by below when a
person stands in front of the product,
automatic door open function may be
operated.
4 Auto Open Drawer
When Auto Open Drawer is enabled, the freezer
drawers automatically open when the freezer
door is opened. The drawers automatically close
when the freezer door is closed.
more than 85°
CAUTION
• Do not use excessive force to push or
pull the freezer drawers.
• Do not slam the freezer door shut while
the drawers are open. Failure to follow
these warnings may result in personal
injury or damage to the product.
5 Refrigerator/Door Alarm
Refrigerator
• Indicates the set temperature of the
refrigerator compartment in Celsius (°C) or
Fahrenheit (°F). The refrigerator temperature
control ranges from 33°F to 46°F (1°C to 8°C).
The recommended temperature setting for the
refrigerator compartment is 37°F (3°C).
To change the temperature mode from
°F to °C (or vice versa) press and hold the
Refrigerator and Freezer temperature buttons
simultaneously until the temperature indication
on the display window switches between
Celsius and Fahrenheit.
Door Alarm
• The door alarm sounds when a refrigerator
or freezer door is left open for more than 60
seconds.
• To stop the alarm, close the doors.
HOW TO USE 25
6 Freezer
Indicates the set temperature of the freezer
compartment in Celsius (°C) or Fahrenheit (°F).
The freezer temperature control ranges from
-6°F to 8°F (-21°C to -13°C). The recommended
temperature setting for the freezer compartment
is 0°F (-18°C).
To change the temperature mode from °F to °C
(or vice versa) press and hold the Refrigerator
and Freezer temperature buttons simultaneously
for approximately five seconds. The temperature
indication on the display window switches
between Celsius and Fahrenheit.
Note
The displayed temperature is the
target temperature, and not the actual
temperature of the refrigerator. The
actual refrigerator temperature depends
on the food inside the refrigerator.
7 Fresh Filter
The Fresh Air Filter helps remove odors from the
refrigerator. The Fresh Air Filter has two settings,
Auto and Power(PWR). In Auto mode, the Fresh
Air Filter will cycle on and off in increments of
ten minutes on and 110 minutes off. If set to the
Power(PWR) mode, the Fresh Air Filter will stay
on continuously for four hours, cycling on and off
in increments of ten minutes on and five minutes
off. After four hours, the Fresh Air Filter will
switch back to Auto mode.
•• Press the Fresh Air Filter button once for
Power(PWR) mode.
•• Press the Fresh Air Filter button again to
switch back to Auto mode.
8 Ice Plus
This function increases both ice making and
freezing capabilities.
•• Press Ice Plus to illuminate the icon in the
display and activate the function for 24 hours.
After 24 hours, the icon and the function
automatically turn off.
•• To deactivate the function manually, press Ice
Plus again.
9 Display
The display indicates the current status of the
refrigerator. Press any button to display the
current setting for that function.
Using the Wi-Fi Eclipse Display
•• To turn the display on, open a refrigerator
or freezer door or knock twice on the
InstaView™Door-in-Door® to activate the
interior LED
•• The display turns off automatically five
seconds after all the doors are closed or five
seconds after you have knocked twice on
the InstaView™Door-in-Door®.
•• The display buttons operate using static
electricity. Wear gloves while cleaning to
avoid activating button functions.
•• Keep the display clean and free from foreign
substances. Skin must contact the buttons
directly for them to properly function.
•• Wipe any moisture off the display before
using it. Moisture on the display may
interfere with the functioning of the buttons.
Caution
Display Mode (For Store Use Only)
The Display Mode disables all cooling in the
refrigerator and freezer sections to conserve
energy while on display in a retail store. When
you turn on the interior display, “Demo Mode”
appears in the display.
To deactivate / activate:
With InstaView™Door-in-Door® opened, press
and hold the Refrigerator and Ice Plus buttons
at the same time for five seconds. When demo
mode is activated, the control panel will beep
and the temperature settings will display as
“Demo Mode” for five seconds and then return
to normal temperature display. Use the same
procedure to deactivate the Display Mode.
ENGLISH
•• The door alarm is enabled by default. To disable
the door alarm, press and hold Door Alarm for
three seconds.
26 HOW TO USE
In-Door Ice Bin
ENGLISH
Depending on the model, some of the
following functions may not be available.
2
Caution
To remove the in-door ice bin, grip the
front handle, slightly lift the lower part,
and slowly pull out the bin as shown.
•• Keep hands and tools out of the ice
compartment door and dispenser chute.
Failure to do so may result in damage or
personal injury.
•• The icemaker stops producing ice when the
in-door ice bin is full. If you need more ice,
empty the ice bin into the extra ice bin in
the freezer compartment. During use, ice
may build up higher around the sensor than
in the rest of the bin, causing the icemaker
to stop producing ice before the bin is full.
Shaking the ice bin to level the ice within it
can reduce this problem.
•• To avoid damaging the icemaker, do not
store cans or other items in the ice bin.
•• Keep the ice compartment door closed
tightly. If the ice compartment door is not
closed tightly, the cold air in the ice bin will
freeze food in the refrigerator compartment.
This could also cause the icemaker to stop
producing ice.
•• If the icemaker is turned OFF for
an extended period of time, the ice
compartment will gradually warm up
to the temperature of the refrigerator
compartment. To prevent ice cubes from
melting and leaking from the dispenser,
ALWAYS empty the ice bin when the
icemaker is set to Off for more than a few
hours.
Assembling the In-Door Ice Bin
1
Carefully insert the in-door ice bin while
slightly slanting it to avoid contact with the
icemaker.
2
Avoid touching the auto shutoff (feeler
arm) when replacing the ice bin. See the
label on the ice compartment door for
details.
Auto shutoff
(feeler arm)
Detaching the In-Door Ice Bin
1
Gently pull the handle to open the ice
compartment.
Caution
When handling the ice bin,
keep hands away from
the icemaker tray area to
avoid personal injury.
HOW TO USE 27
Automatic Icemaker
Ice is made in the automatic icemaker and sent
to the dispenser. The icemaker will produce
70-182 cubes in a 24-hour period, depending
on freezer compartment temperature, room
temperature, number of door openings and
other operating conditions.
DO NOT place fingers or hands on the
automatic ice making mechanism while the
refrigerator is plugged in.
Icemaker
•• It takes about 12 to 24 hours for a newly
installed refrigerator to begin making ice. Wait
72 hours for full ice production to occur.
•• Ice making stops when the in-door ice bin
is full. When full, the in-door ice bin holds
approximately 6 to 8 (12-16 oz) glasses of ice.
•• Foreign substances or frost on the auto shutoff
(feeler arm) can interrupt ice production. Make
sure the feeler arm is clean at all times for
proper operation.
•• To increase ice production, use the Ice Plus
function. The function increases both ice
making and freezing capabilities.
Auto shutoff (feeler arm)
Turning the Automatic Icemaker
On or Off
To turn the automatic icemaker On/Off, press
and hold the Ice On/Off button on the control
panel for 3 seconds.
ENGLISH
Depending on the model, some of the
following functions may not be available.
Warning
Personal Injury Hazard
28 HOW TO USE
ENGLISH
Automatic Icemaker
(continued)
Caution
•• The first ice and water dispensed may
include particles or odor from the water
supply line or the water tank.
•• Throw away the first few batches of ice.
This is also necessary if the refrigerator has
not been used for a long time.
•• Never store beverage cans or other items in
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
containers may burst.
•• If discolored ice is dispensed, check the
water filter and water supply. If the problem
continues, contact a qualified service
center. Do not use the ice or water until the
problem is corrected.
•• Keep children away from the dispenser.
Children may play with or damage the
controls.
•• The ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice
bin and clearing the passage with a rubber
spatula. Dispensing cubed ice can also help
prevent frost buildup.
•• Never use thin crystal glass or crockery to
collect ice. Such containers may chip or
break resulting in glass fragments in the ice.
•• Dispense ice into a glass before filling it
with water or other beverages. Splashing
may occur if ice is dispensed into a glass
that already contains liquid.
•• Never use a glass that is exceptionally
narrow or deep. Ice may jam in the ice
passage and refrigerator performance may
be affected.
•• Keep the glass at a proper distance from
the ice outlet. A glass held too close to the
outlet may prevent ice from dispensing.
•• To avoid personal injury, keep hands out of
the ice door and passage.
•• Never remove the dispenser cover.
•• If ice or water dispenses unexpectedly, turn
off the water supply and contact a qualified
service center.
When You Should Turn the
Icemaker Off
•• When the water supply will be shut off
for several hours.
•• When the ice bin is removed for more
than one or two minutes.
•• When the refrigerator will not be used
for several days.
Note
The ice bin should be emptied when
the Ice On/Off button is set to the Off
mode.
Normal Sounds You May Hear
•• The icemaker water valve will buzz as
the icemaker fills with water. If the Ice
on/off button is set to On, the icemaker
will buzz even if it has not yet been
hooked up to water. To stop the buzzing,
press the Ice on/off button to set it to
the Off position.
Note
Keeping the icemaker on before the
water line is connected can damage the
icemaker.
•• You will hear the sound of cubes
dropping into the bin and water running
in the pipes as the icemaker refills.
Preparing for Vacation
Set the Ice On/Off button to Off and shut off
the water supply to the refrigerator.
Note
The ice bin should be emptied any time
the Ice On/Off button is turned Off.
If the ambient temperature is expected to drop
below freezing, have a qualified technician
drain the water supply system to prevent
serious property damage due to flooding
caused by ruptured water lines or connections.
HOW TO USE 29
Ice and Water Dispenser
Keep children away from the dispenser
to prevent them from playing with or
damaging the controls.
Dispenser
Cubed
Water
Crushed
Hold 3sec
1
Select the desired amount from the
Measured Fill buttons on the dispenser
control panel.
2 Depress the dispenser switch with a
container.
3 To stop the measured fill, release the
dispenser switch.
Water Filter
Reset Hold 3sec
4 oz
8 oz
16 oz
32 oz
Note
Measured Fill
Ice and Water
switch
•• If discolored ice is dispensed, check
the water filter and water supply. If the
problem continues, contact a qualified
service center. Do not use the ice or
water until the problem is corrected.
Stand
•• The dispenser will not operate when
either of the refrigerator doors are open.
Using the Dispenser
•• If dispensing water or ice into a container
with a small opening, place it as close to
the dispenser as possible.
•• Some dripping may occur after
dispensing. Hold the cup beneath the
dispenser for a few seconds after
dispensing to catch all of the drops.
1
2
Cleaning the Dispenser Stand
Turn the icemaker on or off by pressing
and holding Ice On/Off for three seconds.
1
To dispense cold water or ice, press the
text on the dispenser control panel to select Cubed ice( ), Water( ), or Crushed
ice( ).
Raise up, holding both ends.
Ice On/Off
Cubed
Water
Crushed
Hold 3sec
Water Filter
Reset Hold 3sec
4 oz
8 oz
16 oz
32 oz
Measured Fill
Caution
Throw away the first few batches of ice
(about 24 cubes). This is also necessary
if the refrigerator has not been used for
a long time.
2
Wipe out dirty areas with a clean cloth.
Locking the Dispenser
Press and hold the Lock button on the interior
display for three seconds to lock the dispenser
and all of the display panel functions. Follow
the same instructions to unlock.
ENGLISH
The measured fill function dispenses premeasured amounts of water automatically.
Caution
Ice On/Off
Using the Measured Fill
30 HOW TO USE
Storing Food
ENGLISH
Food Preservation Location
Each compartment inside the refrigerator is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Refrigerator Bin
Store beverages, water, etc.
Crisper
Preserve vegetables and
fruits.
Freezer Drawer (1)
Preserve small packaged
frozen food or frequently-used
foods.
Freezer Bin
Preserve small packaged
frozen food or frequentlyused foods.
Adjustable refrigerator
shelf
Adjustable shelves to
meet individual storage
needs.
InstaView™
Door-in-Door®
Store frequently
used items such as
condiments, beverages,
butter, or cheese.
Hidden Bar Tray
Store small items or
defrost frozen items.
Freezer Drawer(2)
Preserve frozen food for longer storage.
Caution
•• Do not store food with high moisture content toward the top of the refrigerator. The moisture could
come in direct contact with the cold air and freeze.
•• Wash food before storing it in the refrigerator. Vegetables and fruit should be washed, and food
packaging should be wiped down to prevent adjacent foods from being contaminated.
•• If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of
vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a
clean cloth or a paper towel.
•• If the refrigerator door or freezer drawer is opened too often, warm air may penetrate the refrigerator
and raise its temperature. It can also increase the cost to run the appliance.
•• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
•• The temperature inside the FRESHSteel Container is slightly lower than in the shelf or door bin area.
Note
•• If you are leaving home for a short period of time, like a short vacation, the refrigerator should be left
on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
•• If you are leaving the refrigerator turned off for an extended period of time, remove all food and unplug
the power cord. Clean the interior, and leave the door open to prevent fungi from growing in the
refrigerator.
HOW TO USE
Food Storage Tips
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.
Food
How to
Butter or
Margarine
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in the original wrapping
until you are ready to use it.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Milk
Wipe milk cartons. For coldest
milk, place containers on
interior shelf.
Eggs
Store in original carton on
interior shelf, not on door shelf.
Fruit
Do not wash or hull the fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store
in a completely closed paper
bag on a refrigerator shelf.
Leafy
Vegetables
Remove store wrapping and
trim or tear off bruised and
discolored areas. Wash in cold
water and drain. Place in plastic
bag or plastic container and
store in crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Store fresh fish and shellfish
in the freezer section if they
are not being consumed the
same day of purchase. It is
recommended to consume
fresh fish and shellfish the
same day purchased.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in
plastic containers with tight lids.
Storing Frozen Food
Note
Check a freezer guide or a reliable cookbook
for further information about preparing food
for freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large
quantity of food. Do not put more unfrozen
food into the freezer than will freeze within
24 hours (no more than 2 to 3 lbs. of food per
cubic foot of freezer space). Leave enough
space in the freezer for air to circulate around
packages. Be careful to leave enough room at
the front so the door can close tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
Note
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
ENGLISH
The following tips may not be applicable
depending on the model.
31
32 HOW TO USE
ENGLISH
Storing Frozen Food (continued)
Detaching the Shelf
Packaging
Tilt up the front of the shelf and lift it straight
up. Pull the shelf out.
Successful freezing depends on correct
packaging. When you close and seal the
package, it must not allow air or moisture in or
out. If it does, you could have food odor and
taste transfer throughout the refrigerator and
could also dry out frozen food.
Packaging recommendations:
•• Rigid plastic containers with tight-fitting
lids
•• Straight-sided canning/freezing jars
•• Heavy-duty aluminum foil
•• Plastic-coated paper
•• Non-permeable plastic wraps
•• Specified freezer-grade self-sealing plastic
bags
Assembling the Shelf
Tilt the front of the shelf up and guide the rear
shelf hooks into the slots at the desired height.
Then, lower the front of the shelf so that the
hooks drop into the slots.
Follow package or container instructions for
proper freezing methods.
Do not use
•• Bread wrappers
•• Non-polyethylene plastic containers
•• Containers without tight lids
•• Wax paper or wax-coated freezer wrap
•• Thin, semi-permeable wrap
Adjusting the Refrigerator
Shelves
Caution
Make sure that shelves are level from
one side to the other. Failure to do so
may result in the shelf falling or food
spilling.
The shelves in the refrigerator are adjustable
to meet individual storage needs. Your model
may have either glass or wire shelves.
Adjusting the shelves to fit items of different
heights will make finding the exact item you
want easier. Doing so will also reduce the
amount of time the refrigerator door is open
which will save energy.
LEFT
Note
•• The left side shelf has "LEFT" marking.
•• If left and right side shelves are
switched, they will not be assembled.
HOW TO USE 33
When Closing the Door
CustomChill™ Pantry
Setting the CustomChill™ Pantry
Choose a temperature setting for the
CustomChill™ pantry by pressing the Select
button repeatedly to toggle between Meat,
Deli, or Produce.
Caution
•• To reduce the risk of door scratches
and breaking the center door mullion,
make sure that the refrigerator door
mullion is always folded in.
•• The door alarm sounds every 30
seconds if the door remains open
longer than one minute. Ensure that
the folding mullion is folded in before
closing the left-hand door.
The temperature setting becomes
progressively colder from Produce → Deli →
Meat.
Caution
•• Vegetables or fruit may freeze if
placed in the CustomChill™ pantry
when it is set to Meat or Deli.
•• To keep frozen meat from thawing,
store it in the freezer not the pantry.
During the food storage, be careful
not to block the cold air outlet.
•• When storing food, take care not to
block the cold air outlet at the back of
the pantry drawer.
Note
•• If storing meat or fish for more than a
few days, store it in the freezer.
•• The optimal storage temperature for
meat or fish in the refrigerator is at or
below 37°F (3°C).
ENGLISH
This space is used to store meat, fish, dairy
products, beverages, and other items that
need to be kept chilled.
34 HOW TO USE
ENGLISH
Crisper Drawers
Assembling the Crisper Drawers
Removing the Crisper Drawers
1
Pull out the crisper drawer support until it
stops. Angle the crisper drawer into the
opening to place it on the support.
2
Slide the crisper drawer back on the
support until it drops into place and then
close the crisper drawer.
1
Pull the crisper drawer out until it stops.
2
Slightly lift the crisper drawer to remove it
from the support.
CAUTION
• Always empty the crispers before
removing them, and use both hands
when removing and assembling them.
• Make sure that the refrigerator doors
are fully open before removing and
assembling the crispers.
HOW TO USE 35
Removing the Crisper Support Box
Fully open the fridge door and pull out all
the shelves.
Caution
•• To avoid injury, always empty the shelves
and crisper drawers before removing
them.
2
Slide one hand under the crisper support
box and tilt the box up slightly to remove
it.
Assembling the Crisper Support Box
1
Use one hand to support the bottom of the
crisper support box while aligning the inner
edge of the box with the groove inside the
refrigerator. Lower the box into place.
2
Angle the crisper cover into the refrigerator
and then lower it into place.
3
Slide the crisper cover back until it stops.
Lift the front of the crisper cover until you
hear a loud click.
3
Tilt the cover slightly and support it with
one hand while pulling it out.
4
Open the convertible pantry and lift the
front side of the crisper support box with
both hands.
ENGLISH
1
5
36 HOW TO USE
ENGLISH
Removing the CustomChill™
Pantry Insert
InstaView™Door-in-Door®
Knock twice on the center of the glass panel
to reveal the contents of the door bins without
opening the door and allowing the cold air to
escape.
Remove the contents from the CustomChill™
pantry before removing the insert. To remove,
open the drawer to full extension, lift the front
of the insert, and pull it out.
Hidden Bar Tray
The Hidden Bar Tray compartment is slightly
cooler than the shelf or door bin areas, so it
is a convenient place to store dairy snacks or
other small items you want to keep especially
cold. It is also a handy place to defrost meat.
• Knocking twice on the glass panel turns the
interior LED on or off.
• The LED turns off automatically after
5 seconds.
• The InstaView™ function is disabled when
the right refrigerator door is open, for two
seconds after closing the door, and when
the ice dispenser is in use.
WARNINg
Do not hit the glass door panel with
excessive force. Do not allow hard
objects like cookware or glass bottles
to hit the glass door panel. The glass
could break, resulting in a risk of
personal injury or product damage.
NOTE
To open cover, push handle toward
rear of bin to release catch.
To close cover, slide cover over bin
until catch clicks into place.
CAUTION
• Be careful when handling and storing
larger eggs. They can be broken if the
cover is not completely closed and the
drawer above is pushed in.
• Store foods like tofu, celery or lettuce
which have high water content or freeze
easily on the interior shelves at the front.
NOTE
• Tapping the edges of the glass panel
may not activate the InstaView™
function.
• The taps on the glass panel must be
hard enough to be audible.
• Loud noises near the refrigerator
may activate the InstaView™
function.
• The InstaView™Door-in-Door® will
not open if the right refrigerator door
is open.
HOW TO USE 37
Freezer Drawer
Move the EasyLift bin up and down easily and
conveniently as necessary.
Use the upper compartments to store
packaged frozen foods and frequently-used
foods.
•• Remove all items from the EasyLift bin before
moving it up or down.
Use the lower compartments for larger frozen
foods and items stored for longer periods.
•• Adjusting the EasyLift Bin allows taller food
items to be stored more conveniently.
1
2
To raise the EasyLift bin, hold the bottom
of the bin in the center and push the bin
up until it clicks into place.
To lower the EasyLift bin, press up to
release the levers at the bottom of the bin
and lower the bin until it clicks into place.
Caution
ŸŸTo avoid personal injury or damage to the
bin or its contents, empty the EasyLift bin
before moving it up or down.
•• The sliding freezer drawers allow easy
access and convenience of use.
Removing the Freezer Drawer
1
Pull the freezer drawer out until it stops.
Empty all contents out of the drawer
before removing it.
2
Lift the empty freezer drawer slightly to
remove it from the support.
Caution
ŸŸThe drawers are heavy. Always use two
hands when removing or assembling
the drawers to avoid product damage or
personal injury. Always empty drawers
before removing them.
ŸŸAlways open the freezer doors completely
before removing or assembling the
drawers.
ENGLISH
EasyLift Bin
38 HOW TO USE
ENGLISH
Assembling the Freezer Drawer
Removing the Drawer Support
1
Pull out the drawer support until it stops.
Angle the drawer into the space and set it
on the support.
1
Press the levers on either side of the
drawer support.
2
Slide the drawer back until it lowers into
place on the support. Close the drawer.
2
Keeping both levers pressed, lift the
drawer support slightly and remove it from
the rail system.
Caution
ŸŸThe drawers are heavy. Always use two
hands when removing or assembling
the drawers to avoid product damage or
personal injury. Always empty drawers
before removing or assembling them.
ŸŸAlways open the freezer doors completely
before removing or assembling the
drawers.
HOW TO USE 39
1. Left Refrigerator Door Bins
1
To remove the door bins, hold the bin with
both hands and lift up to remove it.
2
Pull both drawer rails out until they stop.
Line up the bottom edges on the sides
of the drawer support with the groove in
each rail and then lower the support until it
clicks into place.
To replace the freezer door bin, align both
sides of the bin with the guides and push the
bin down until it snaps into place.
Using the Door-in-Door Bin Bars
The metal bars attached to the Door-in-Door
bins can be used as either rails or dividers.
1
To keep tall items secure in the door bin,
unfold the bar and extend it upward from
the top of the bin as a rail.
2
To keep bin contents organized, unfold
the bar and extend it back into the bin as a
divider.
3
Fold the bar down into the front of the bin
when not in use.
Refrigerator/Freezer Door Bins
You can store small packaged frozen food
in the freezer door bins, or small packaged
refrigerated food or beverages in the
refrigerator door bins, such as milk, water,
juice, beer, etc.
Do not store ice cream or foods intended for
long-term storage in the freezer door bins.
1
3
2
2
ENGLISH
Assembling the Drawer Support
40 HOW TO USE
ENGLISH
2. Freezer Bins and Lower
InstaView™Door-in-Door® bin
2
Hold both ends of the bin and lift.
To remove the door bins, tilt the front of the
bin up slightly while pulling the sides forward.
To replace,align the bottom bin tabs with the
rail slots then push the bin in until it clicks into
place.
Assembling
1
Make sure the bin latches are fully open.
Slightly tilt the front of the bin up to align
and insert the plastic tabs on the sides of
the bin into the indents in the rails. Hold
the sides of the bin and pull it slightly
forward to correctly position the latches.
2
Close the latches by rotating them toward
the sides of the bin.
3. Upper InstaView™Door-in-Door®
bin
Removing
1
Open the latches underneath the bin by
rotating them inwards. Tilt the front of
the bin up until the tabs on the top sides
clear the rails, then push the bin slightly
backward. (It may help to open the glass
InstaView™ door.)
SMART FUNTIONS
LG SmartThinQ Application
The LG SmartThinQ application allows you
to communicate with the appliance using a
smartphone.
Before Using LG SmartThinQ
•• For appliances with the
or
logo
1Use a smartphone to check the strength of
2
NotE
•• The surrounding wireless environment can
make the wireless network service run
slowly.
•• If the appliance is having trouble
connecting to the Wi-Fi network, it may be
too far from the router. Purchase a Wi-Fi
repeater (range extender) to improve the
Wi-Fi signal strength.
•• The network connection may not work
properly depending on the Internet service
provider.
the wireless router (Wi-Fi network) near the
appliance.
•• The Wi-Fi connection may not connect or
may be interrupted because of the home
network environment.
•• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
•• If the appliance cannot be registered
due to problems with the wireless signal
transmission, unplug the appliance and
wait about a minute before trying again.
Turn off the Mobile data or Cellular Data on
your smartphone.
•• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
•• The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not use special characters.)
•• Smartphone user interface (UI) may vary
dependingon the mobile operating system
(OS) and themanufacturer.
3
Connect your smartphone to the wireless
router.
•• If the security protocol of the router is
set to WEP, network setup may fail.
Change the security protocol (WPA2 is
recommended), and register the product
again.
Installing the LG SmartThinQ
Application
NotE
•• To verify the Wi-Fi connection, check that
icon on the control panel is lit.
Wi-Fi
•• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
•• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
NotE
•• If you choose the simple login to access
the LG SmartThinQ application, you must
go through the appliance registration
process each time you change your
smartphone or reinstall the application.
ENGLISH
SMART FUNCTIONS
41
42 SMART FUNTIONS
ENGLISH
LG SmartThinQ Application Features
Connecting to Wi-Fi
•• For appliances with the
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the refrigerator to
connect to a home Wi-Fi network. The Wi-Fi icon
shows the status of the refrigerator’s network
connection. The icon illuminates when the
refrigerator is connected to the Wi-Fi network.
or
logo
Firmware Update
Keep the appliance performance updated.
Manage Food
This feature helps track items in the refrigerator
and freezer, sends alerts when items are near
their use by dates, generates grocery lists, and
links to related recipes.
Energy Monitoring
This feature keeps track of the refrigerator’s
power consumption and the number of door
openings.
Remote Control
Control the Refrigerator Temperature, Fresh Air
Filter and Ice Plus from the smart phone app.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
Re-registering the Appliance or Registering
Another User
Press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG SmartThinQ
application and follow the instructions in the
application to register the appliance.
NotE
Push Messages
If the door remains open for more than ten
minutes, you will receive a push message. When
Ice Plus is finished, you will receive a push
message.
•• To disable the Wi-Fi function, press and
hold the Wi-Fi button for 3 seconds. Wi-Fi
icon will be turned off.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Wireless LAN Module Specifications
Settings
Allows you to set various options on the
refrigerator and in the application.
NotE
•• If you change your wireless router, your
Internet service provider or your password
after registering the appliance, delete it
from the LG SmartThinQ Settings → Edit
Product and register again.
•• This information is current at the time of
publication. The application is subject to
change for product improvement purposes
without notice to users.
Model
Frequency Range
Output
Power(Max)
LCW-003
2412 to 2462 MHz
IEEE 802.11b: 17.56 dBm
IEEE 802.11g: 25.53 dBm
IEEE 802.11n: 25.29 dBm
SMART FUNTIONS 43
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment generates,
uses, and can radiate radio frequency energy
and, if not installed and used in accordance with
the instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning
the equipment off and on, the user is encouraged
to try to correct the interference by one or more
of the following measures:
•• Reorient or relocate the receiving antenna.
•• Increase the separation between the
equipment and the receiver.
•• Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
•• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference
and
2) This device must accept any interference
received, including interference that may cause
undesired operation of the device.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be colocated or operating in conjunction with any other
antenna or transmitter.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Industry Canada Statement (For
transmitter module contained in this
product)
This device complies with Industry Canada’s
applicable licence-exempt RSSs. Operation is
subject to the following two conditions:
1) This device may not cause interference; and
2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NotE
•• THE MANUFACTURER IS NOT
RESPONSIBLE FOR ANY RADIO
OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH
MODIFICATIONS COULD VOID THE
USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the
cost of performing such distribution (such as the
cost of media, shipping, and handling) upon email
request to [email protected].
This offer is valid for a period of three years after
our last shipment of this product. This offer is
valid to anyone in receipt of this information.
ENGLISH
FCC Notice (For transmitter module
contained in this product)
44 SMART FUNTIONS
FCC Regulation Notice
Wireless Power Transfer Specifications
ENGLISH
This device complies with Part 18 of the FCC
Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference
and
(2) this device must accept any interference
received, including interference that may
cause undesired operation of the device.
Frequency
350 kHz ± 20kHz
Rated voltage
DC 12V
Delivered power
Less than or equal to 1.2W
per shelf
Transmission
mode
Electromagnetic induction
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
This device has no serviceable parts.
This equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no guarantee
that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception, which
can be determined by turning the equipment off
and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
Transmitter
- Reorient or relocate the receiving antenna.
- Increase the separation between the
equipment and the receiver.
- Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV
technician for help.
Model
FCC ID
LUPXS3186N
BEJF31GDA
LUPXC2386N
BEJF23GDA07
Industry Canada Statement
This device complies with Industry Canada’s
license-exempt RSSs. Operation is subject to the
following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference,
including interference that may cause
undesired operation of the device.
CAN RSS-216 / CNR-216
Receiver
Note
•• Installing the shelf on the right side will
disable the shelf light.
•• The shelf light turns on only when the
shelf is installed in the highest or lowest
positions.
•• Foreign objects and dirt between the shelf
and the inner cabinet wall could prevent
the shelf light from turning on.
•• The shelf light turns on when the door is
opened.
•• The shelf light turns off after seven
minutes or when the door is closed.
SMART FUNTIONS 45
Using the Smart Grid Function
When the refrigerator operates in Smart Grid
mode, the Smart Refrigerator function can
control energy usage or delay the operation
of some functions to save energy during peak
usage periods.
This feature responds to notification events
from your utility company to run high energy
consuming tasks during off-peak periods when
demand is lower. These notification events are
known as Demand Response signals.
If the refrigerator receives a Demand Response
signal from the utility company, the refrigerator
will turn on the Grid LED on the refrigerator
display and control its power consumption
according to the signal.
The refrigerator will respond to the signals
received from the utility company as long as
product performance is maintained.
If the refrigerator receives a Demand Response
signal, the refrigerator will operate in Delay
Appliance Load (DAL) or Temporary Appliance
Load Reduction (TALR) mode.
• You can override the Smart Grid function
any time (using the Smart Grid button or
application).
• To use the Smart Grid function, you need
to register your appliance with your electric
utility company.
Smart Grid Application Features
Smart Saving_Demand Response
You can lower energy usage based on Demand
Response (DR) signals from the utility company.
If the refrigerator is operating in Smart Saving
mode according to the DR signal, you can see a
pop up.
Seasonal Energy Savings
Lower energy usage based on time period.
Delay Appliance Load (DAL)
The refrigerator responds to a DAL signal by
providing a moderate load reduction for the
duration of the delay period.
This mode controls functions that consume a lot
of energy such as adjusting the cooling system,
running the defrost cycle, and making ice.
• When the refrigerator operates in DAL
mode, the Grid LED is illuminated on the
refrigerator display.
• DAL mode is automatically deactivated after
the period stipulated by the DAL signal (max.
4 hours) or when you override the Smart
Grid function.
ENGLISH
Smart Grid Function
46 SMART FUNTIONS
ENGLISH
Temporary Appliance Load Reduction (TALR)
LG Open API
The refrigerator responds to a TALR signal by
aggressively reducing the load for a short time
period, typically 10 minutes. This mode reduces
energy consumption by stopping the compressor
and controlling the functions that consume a lot
of energy such as the defrost cycle and fan.
You can manage Smart Grid features for the LG
Smart Refrigerator.
• When the refrigerator operates in TALR
mode, the Grid LED is illuminated on the
refrigerator display.
• TALR mode is automatically deactivated
after the received duration (max. 10
minutes), or when you override the Smart Grid
function. The mode is immediately deactivated
and the refrigerator returns to its normal state
when the door is opened or closed, or the
dispenser is used.
API list
Override Smart Grid Mode
To ignore the Demand Response signal from
the utility company and override the Smart Grid
function, push the Smart Grid button while the
refrigerator is in Smart Grid mode.
When you override the Smart Grid function, the
refrigerator ignores the Demand Response signal
and is no longer controlled by the utility company
until the next Demand Response signal is sent.
You can also override the Smart Grid function
using the smart phone app.
Please check the detailed specifications on the
notice page on us.smartthinq.com.
Demand Response
• Send demand response signal
Power Saving
• Set saving mode
• Get schedule of DR/Delay Defrost
Energy Monitoring
• Get door open event
• Get energy consumption
Delay Defrost Capability
• Insert a delay defrost schedule event
• Update a delay defrost schedule event
• Delete a delay defrost schedule event
• Get the delay defrost schedule
SMART FUNTIONS 47
Should you experience any problems with the
appliance, it has the capability of transmitting
data via your telephone to the LG Customer
Information Center. NFC or Wi-Fi equipped
models can also transmit data to a smartphone
using the LG SmartThinQ application.
5
When instructed to do so by the call center,
close the Door-in-Door and open the right
refrigerator door.
6
Immediately hold the mouthpiece of your
phone in front of
the speaker that
is located on the
right hinge of
the refrigerator
door.
7
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
Smart Diagnosis™ through the
Customer Information Center
• For appliances with the
or
logo
This gives you the capability of speaking
directly to our trained specialists. The
specialist records the data transmitted from
the appliance and uses it to analyze the issue,
providing a fast and effective diagnosis.
1
2
Call the Customer Information Center
number on the back cover of the manual.
Only use the Smart Diagnosis™ feature
when instructed to do so by the LG call
center agent.
Lock the display. To lock the display, open
the InstaView™Door-in-Door® and press
and hold the Lock button for three seconds.
(If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.)
Note
•• For best results, do not move the phone
while the tones are being transmitted.
•• If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
•• The Smart Diagnosis™ function depends
on the local call quality.
•• Bad call quality may result in poor data
transmission from your phone to the
call center, which could cause Smart
Diagnosis™ to malfunction.
SmartThinQ Smart Diagnosis™
3
Press and hold the Freezer button for three
seconds.
• For appliances with the
or
logo
Use the Smart Diagnosis feature in the
SmartThinQ application for help diagnosing issues
with the appliance without the assistance of the
LG Customer Information Center.
Follow the instructions in the SmartThinQ
application to perform a Smart Diagnosis using
your smartphone.
4
After the display indicates “Smart Diagnosis”
and number “3”, release the Freezer button.
ENGLISH
Smart Diagnosis™ Function
48 MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
•• Both the refrigerator and freezer sections defrost automatically; however, clean both
sections about once a month to prevent odors.
•• Wipe up spills immediately.
•• Always unplug the refrigerator before cleaning.
General Cleaning Tips
•• Unplug refrigerator or disconnect power.
•• Remove all removable parts, such as
shelves, crispers, etc.
•• Use a clean sponge or soft cloth and a
mild detergent in warm water. Do not
use abrasive or harsh cleaners.
•• Hand wash, rinse and dry all surfaces
thoroughly.
Inside Walls (allow freezer to warm
up so the cloth will not stick)
To help remove odors, you can wash the inside
of the refrigerator with a mixture of baking
soda and warm water. Mix 2 tablespoons of
baking soda to 1 quart of water (26 g soda
to 1 liter water) Be sure the baking soda is
completely dissolved so it does not scratch the
surfaces of the refrigerator.
Door Liners and Gaskets
Exterior
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto paste
wax). Apply wax with a clean, soft cloth.
For products with a stainless steel exterior,
use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
Caution
•• Do not use a rough cloth or sponge
when cleaning the interior and exterior
of the refrigerator.
•• Do not place your hand on the bottom
surface of the refrigerator when
opening and closing.
Warning
Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches,
or cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable
fluids. These can scratch or damage the
material.
Condenser Coils
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area.
mAINTENANCE 49
Replacing the Fresh Air Filter
2
• Approximately every six months.
• When the Fresh Filter LED blinks or the
Replace Filter icon is displayed.
Fresh Air Filter
Install a new air filter.
Insert the side tab of the new filter into
the slot on the side of the central cover
compartment. Snap the other side of
the filter down into place. It may help to
press the side of the central compartment
outward while pressing down on the filter.
Make sure the side of the filter labeled
"Back" is facing out. Snap the cover of the
filter back onto the filter compartment in
the refrigerator.
BACK
BACK
After changing the filter, push and hold the
Fresh Filter button for three seconds to
reset the filter sensor.
1
Remove the old filter.
Grab and hold lower right and left side of
cover and tilt upward. The air filter is on
the inside of the cover. Press outward on
the sides of the central cover compartment
to release the tabs of the air filter. Remove
the air filter.
ENGLISH
Replace the air filter:
50 MAINTENANCE
Replacing the Water Filter
ENGLISH
Note
2
Replace with a new water filter.
This refrigerator does not require a filter
bypass plug when the filter is not in place.
Insert the new filter into the filter head and
rotate it clockwise until the arrow on the
new filter lines up with the arrow on the
filter head. Swing the filter back into the
compartment.
3
Assemble the door bin.
After changing the filter, push and hold the
Water Filter button for three seconds to reset
the filter.
Replace the water filter:
••
••
••
••
Approximately every six months.
When the water filter indicator blinks.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
1
Remove the old water filter.
Lift up and remove the lower door bin. Swing
the right end of the water filter out of the
compartment and then grasp and rotate the
filter counterclockwise to remove it from the
filter head.
Note
Replacing the water filter could cause a
small amount of water to drain. Place a cup
under the filter head to catch any water.
MAINTENANCE
51
Performance Data Sheet
The concentration of the indicated substances in water entering the system was reduced to a
concentration less than or equal to the permissible limit for water leaving the system as specified in
NSF/ANSI Standard 42 and Standard 53.
System tested and certified by NSF International against NSF/ANSI Standard 42
and Standard 53 for the reduction of substances listed below.
Capacity 200 Gallons (757 Liters) Contaminant Reduction Determined by NSF testing.
Max
Average
Avg %
Permissible
Product Water
Reduction
Product Water
Concentration
Concentration
Contaminant
Reduction
Average
Influent
NSF specified
Challenge
Concentration
Chlorine Taste and
Odor
2.0 mg/L
2.0 mg/L ± 10%
97.5%
0.05 mg/L
N/A
≥ 50%
Nominal Particulate
Class I, , ≥ 0.5 to <
1.0 µm
5,600,000 pts/
mL
At least 10,000 particles/
mL
99.3%
73,000 pts/ml
N/A
≥ 85%
Asbestos
170 MFL
107 to 108 MFL; fibers
greater than 10 µm in
length
>99%
< 1MLF
N/A
≥ 99%
Atrazine
0.0087 mg/L
0.009 mg/L ± 10%
94.2%
0.0005 mg/L
0.003 mg/L
N/A
Benzene
0.017 mg/L
0.015 mg/L ± 10%
97.0%
< 0.0005 mg/L
0.005 mg/L
N/A
Carbofuran
0.073 mg/L
0.08 mg/L ± 10%
98.8%
0.001 mg/L
0.04 mg/L
N/A
Lindane
0.002 mg/L
0.002 mg/L ± 10%
98.8%
0.00002 mg/L
0.0002 mg/L
N/A
P-Dichlorobenzene
0.263 mg/L
0.225 mg/L ± 10%
99.6%
0.001 mg/L
0.075 mg/L
N/A
Toxaphene
0.015 mg/L
0.015 mg/L ± 10%
93.5%
0.001 mg/L
0.003 mg/L
N/A
2,4-D
0.25 mg/L
0.210 mg/L ± 10%
99.5%
0.0012 mg/L
0.07 mg/L
N/A
Lead pH @6.5
0.150 mg/L
0.15 mg/L ± 10%
>99.3%
0.001 mg/L
0.010 mg/L
N/A
Lead pH @8.5
0.150 mg/L
0.15 mg/L ± 10%
>99.3%
0.001 mg/L
0.010 mg/L
N/A
Mercury @ pH 6.5
0.006 mg/L
0.006 mg/L ± 10%
96.5
0.0002 mg/L
0.002 mg/L
N/A
Mercury @ pH 8.5
0.0062 mg/L
0.006 mg/L ± 10%
86.9
0.0081 mg/L
0.002 mg/L
N/A
200,000
cysts/L
Minimum 50,000 cysts/L
>99.99%
<1 cyst/L
N/A
≥ 99.95%
Cyst*
* Based on the use of Cryptosporidium parvum oocysts.
NSF Reduction
equirements
ENGLISH
Use Replacement Cartridge: ADQ73613401
52 MAINTENANCE
Application Guidelines / Water Supply Parameters
ENGLISH
Note that while the testing was performed under
standard laboratory conditions, actual performance
may vary.
Service Flow
0.5 gpm (1.9 lpm)
Water Supply
Community or private well
— Potable Water
Water Pressure
20 -120 psi (138 - 827 kPa)
Water Temperature
33-100°F (0.6 -37.8°C)
Capacity
200 gallons (757 liters)
NSF System Trade Name Code : ADQ73613401-S
NSF Replacement Code : ADQ73613401
It is essential that the manufacturer’s
recommended installation, maintenance and filter
replacement requirements be carried out for the
product to perform as advertised.
Replacement Cartridge: ADQ73613401
For estimated costs of replacement elements
please call 1-877-714-7486 or visit our website at
www.LGSIGNATURE.com
Refer to the “warranty” section of the
Refrigerator Owner’s Manual for Limited Warranty
information.
SAFETY INFORMATION
Read, understand, and follow all safety Information contained in these instructions prior to installation and
use of this product. Retain these instructions for future reference.
Warning
To reduce the risk associated with the ingestion of contaminants:
•• Do not use with water that is microbiologically unsafe or of unknown quality without adequate
disinfection before or after the system. Systems certified for cyst reduction may be used on
disinfected water that may contain filterable cysts.
Caution
Please note that water could leak while replacing the filter which could result in property damage.
To reduce the risk associated with property damage due to water leakage:
•• Read and follow Use Instructions before installation and use of this system.
•• Installation must comply with existing state or local plumbing codes.
•• Protect filter from freezing Drain filter when room temperature drops below 33°F (0.6°C).
•• Do not install if water pressure exceeds 120 psi (827 kPa). If your water pressure exceeds 80 psi,
you must install a pressure limiting valve. Contact a plumbing professional if you are uncertain how
to check your water pressure.
•• Do not install where water hammer conditions may occur. If water hammer conditions exist you
must install a water hammer arrester. Contact a plumbing professional if you are uncertain how to
check for this condition.
•• Do not install on hot water supply lines. Install on cold water lines only. The maximum operating
water temperature of this filter system is 100°F (37.8°C).
•• Where a backflow prevention device is installed on a water system, a device for controlling pressure
due to thermal expansion must be installed.
•• The disposable filter cartridge must be replaced every six months, at the rated capacity or if a
noticeable reduction in flow rate occurs.
NSF is a trademark of NSF International. LG is a trademark of LG Corp. MCM Co..Ltd.
MAINTENANCE 53
ENGLISH
California Department of Public Health Certification 14-3015
54 TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem
Refrigerator and
Freezer section
are not cooling.
Cooling system
runs too much.
Possible Causes
Solutions
The refrigerator control is set to Turn the control ON. Refer to the Setting the
OFF (some models).
Controls section for proper temperature settings.
Refrigerator is in the defrost
cycle.
During the defrost cycle, the temperature of
each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature
has been restored once the defrost cycle has
completed.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Refrigerator was recently
relocated.
If the refrigerator was stored for a long period of
time or moved on its side, it is necessary for the
refrigerator to stand upright for 24 hours before
connecting it to power.
May be in Display mode.
Refer to page 25 for Display mode instructions.
Refrigerator is replacing an
older model.
Modern refrigerators require more operating
time but use less energy due to more efficient
technology.
Refrigerator was recently
plugged in or power restored.
The refrigerator will take up to 24 hours to cool
completely.
Door opened often or a large
amount of food / hot food was
added.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run
longer in order to cool the refrigerator back
down. In order to conserve energy, try to get
everything you need out of the refrigerator
at once, keep food organized so it is easy to
find, and close the door as soon as the food is
removed. (Refer to the Food Storage Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Troubleshooting.
Refrigerator is installed in a hot
location.
The compressor will run longer under warm
conditions. At normal room temperatures (70°F)
expect your compressor to run about 40% to
80% of the time. Under warmer conditions,
expect it to run even more often. The refrigerator
should not be operated above 110°F.
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Unplug the cord or switch off the breaker
before cleaning.
TROUBLESHOOTING 55
Problem
Possible Causes
Doors are opened often or for
long periods of time.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Rearrange items to allow air to flow throughout
the compartment. Refer to the Airflow diagram in
the Using Your Refrigerator section.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
door openings.
Unit is installed in a hot location. The refrigerator should not be operated in
temperatures above 110°F.
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
refrigerator will reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop
open section in Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation
may form on the back wall. Wait 30 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
ENGLISH
Refrigerator was recently
Refrigerator or
Freezer section is installed.
too warm.
Air vents are blocked.
Solutions
56 TROUBLESHOOTING
Problem
ENGLISH
Interior moisture
buildup.
Possible Causes
Solutions
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly.
See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid.
Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation
may form on the back wall. Wait 30 minutes and
confirm that the proper temperature has been
restored once the defrost cycle has completed.
Food is not packaged correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Food is freezing
Food with high water content
in the refrigerator was placed near an air vent.
compartment.
Refrigerator temperature control
is set incorrectly.
Rearrange items with high water content away
from air vents.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Refrigerator is installed in a cold When the refrigerator is operated in temperatures
location.
below 41°F (5°C), food can freeze in the
refrigerator compartment. The refrigerator should
not be operated in temperatures below 55°F (13°C).
Frost or ice
crystals form
on frozen food
(outside of
package).
Door is opened frequently or for When the doors are opened often or for long
long periods of time.
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly.
Refrigerator or
Incorrect temperature control
Freezer section is settings.
too cold.
Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
TROUBLESHOOTING 57
Problem
Possible Causes
Solutions
This is normal for food items with a high water
content.
Icemaker is not
making enough
ice.
Demand exceeds ice storage
capacity.
The icemaker will produce approximately 70~182
cubes in a 24 hour period.
House water supply is not
connected, valve is not turned
on fully, or valve is clogged.
Connect the refrigerator to a cold water supply
with adequate pressure and turn the water
shutoff valve fully open.
Do not store food items with high water content
in the freezer for a long period of time.
If the problem persists, it may be necessary to
contact a plumber.
Water filter has been
exhausted.
It is recommended that you replace the water
filter:
•
•
•
•
Low house water supply
pressure.
Approximately every six months.
When the water filter indicator blinks.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If the problem persists, it may be necessary to
contact a plumber.
Reverse Osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to Water Pressure section.)
Tubing connecting refrigerator The tubing can kink when the refrigerator is
to house supply valve is kinked. moved during installation or cleaning resulting
in reduced water flow. Straighten or repair the
water supply line and arrange it to prevent future
kinks.
ENGLISH
Frost or ice
Condensation from food with a
crystals on frozen high water content has frozen
food (inside of
inside of the food package.
sealed package).
Food has been left in the freezer
for a long period of time.
58 TROUBLESHOOTING
Problem
ENGLISH
Icemaker is not
making enough
ice (continued).
Possible Causes
Solutions
Doors are opened often or for
long periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent
the unit from maintaining the set temperature.
Lowering the refrigerator temperature can help,
as well as not opening the doors as frequently.
Doors are not closed
completely.
If the doors are not properly closed, ice
production will be affected. See the Doors will
not close completely or pop open section in
Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If
the freezer temperature is warmer, ice production
will be affected.
Dispensing water Water filter has been exhausted. It is recommended that you replace the water
slowly.
filter:
•
•
•
•
Reverse osmosis filtration
system is used.
Approximately every six months.
When the water filter indicator blinks.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
If the problem persists, it may be necessary to
contact a plumber.
Low house water supply
pressure.
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If the problem persists, it may be necessary to
contact a plumber.
TROUBLESHOOTING 59
Problem
Doors are not closed
completely.
Solutions
Ice will not dispense if any of the refrigerator
doors are left open.
Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause
the cubes to stick together over time, which
will prevent them from properly dispensing.
Check the ice bin for ice cubes clumping/sticking
together. If they are, break up the ice cubes to
allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
Eliminate the frost or ice fragments by removing
the ice bin and clearing the chute with a plastic
utensil. Dispensing cubed ice can also help
prevent frost or ice fragment buildup.
The dispenser display is locked. Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
Ice bin is empty.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice. Make sure that the
shutoff (arm/sensor) is not obstructed.
Once the ice supply in the bin has been
completely exhausted, it my take up to 90
minutes before additional ice is available, and
approximately 24 hours to completely refill the
bin.
Icemaker is not
making ice.
Refrigerator was recently
installed or icemaker recently
connected.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Icemaker not turned on.
Locate the Ice On/Off button on the display and
confirm that it is turned On.
The ice detecting sensor is
obstructed.
Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for proper
operation.
The refrigerator is not connected Connect refrigerator to the water supply and turn
to a water supply or the supply the water shutoff valve fully open.
shutoff valve is not turned on.
Icemaker shutoff (arm or
sensor) obstructed.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear
path between the two sensors.
Reverse osmosis water filtration Reverse osmosis filtration systems can reduce
system is connected to your
the water pressure below the minimum amount
cold water supply.
and result in icemaker issues.
(Refer to the Water Pressure section.)
ENGLISH
Not dispensing
ice.
Possible Causes
60 TROUBLESHOOTING
Problem
ENGLISH
Not dispensing
water.
Possible Causes
Solutions
New installation or water line
recently connected.
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped air
and contaminants from the system.
Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
The dispenser panel is locked.
Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.
Refrigerator or freezer doors are Water will not dispense if any of the refrigerator
not closed properly.
doors are left open.
Water filter has been recently
removed or replaced.
After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release
the dispenser pad for cycles of 30 seconds ON
and 60 seconds OFF.
Tubing connecting refrigerator
The tubing can kink when the refrigerator is
to house supply valve is kinked. moved during installation or cleaning resulting in
reduced water flow. Straighten or repair the water
supply line and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
TROUBLESHOOTING
Possible Causes
Ice has bad taste
or odor.
Water supply contains minerals
such as sulfur.
Solutions
A water filter may need to be installed to
eliminate taste and odor problems.
NOTE: In some cases, a filter may not help. It
may not be possible to remove all minerals / odor
/ taste in all water supplies.
Icemaker was recently installed. Discard the first few batches of ice to avoid
discolored or bad tasting ice.
Ice has been stored for too
long.
Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste.
Throw away old ice and make a new supply.
The food has not been stored
Rewrap the food. Odors may migrate to the ice if
properly in either compartment. food is not wrapped properly.
The interior of the refrigerator
needs to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes).
Make sure that the bin is completely dry before
reinstalling it.
Dispensing warm Refrigerator was recently
water.
installed.
Allow 24 hours after installation for the water
storage tank to cool completely.
The water dispenser has been
used recently and the storage
tank was exhausted.
Depending on your specific model, the water
storage capacity will range from approximately 20
to 30 oz.
Dispenser has not been used
for several hours.
If the dispenser has not been used for several
hours, the first glass dispensed may be warm.
Discard the first 10 oz.
Refrigerator is connected to the Make sure that the refrigerator is connected to a
hot water supply.
cold water pipe.
WARNING: Connecting the refrigerator to a
hot water line may damage the icemaker.
Water has bad
taste or odor.
Water supply contains minerals
such as sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
Water filter has been exhausted. It is recommended that you replace the water
filter:
•
•
•
•
Refrigerator was recently
installed.
Approximately every 6 months.
When the water filter indicator blinks.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped
air and contaminants from the system. Do
not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
ENGLISH
Problem
61
62 TROUBLESHOOTING
Problem
Possible Causes
Solutions
ENGLISH
Icemaker is
Icemaker shutoff (arm/sensor)
making too much is obstructed.
ice.
Empty the ice bin. If your icemaker is equipped
with an ice shutoff arm, make sure that the arm
moves freely. If your icemaker is equipped with
the electronic ice shutoff sensor, make sure that
there is a clear path between the two sensors.
Reinstall the ice bin and wait 24 hours to confirm
proper operation.
Clicking
The defrost control will click
when the automatic defrost
cycle begins and ends.
The thermostat control (or
refrigerator control on some
models) will also click when
cycling on and off.
Normal Operation
Rattling
Rattling noises may come from
the flow of refrigerant, the
water line on the back of the
unit, or items stored on top of
or around the refrigerator.
Normal Operation
Refrigerator is not resting solidly Floor is weak or uneven or leveling legs need to
on the floor.
be adjusted. See the Door Alignment section.
Refrigerator with linear
compressor was jarred while
running.
Normal Operation
Evaporator fan motor is
circulating air through the
refrigerator and freezer
compartments.
Normal Operation
Air is being forced over the
condenser by the condenser
fan.
Normal Operation
Gurgling
Refrigerant flowing through the
cooling system.
Normal Operation
Popping
Contraction and expansion of
the inside walls due to changes
in temperature.
Normal Operation
Sizzling
Water dripping on the defrost
heater during a defrost cycle.
Normal Operation
Vibrating
If the side or back of the
To eliminate the noise, make sure that the sides
refrigerator is touching a cabinet and back cannot vibrate against any wall or
or wall, some of the normal
cabinet.
vibrations may make an audible
sound.
Dripping
Water running into the drain pan Normal Operation
during the defrost cycle.
Whooshing
TROUBLESHOOTING 63
Problem
Solutions
Your refrigerator is designed
Normal Operation
to run more efficiently to keep
your food items at the desired
temperature. The high efficiency
compressor may cause your
new refrigerator to run longer
than your old one, but it is still
more energy efficient than
previous models. While the
refrigerator is running, it is
normal to hear a pulsating or
high-pitched sound.
Doors will not
Food packages are blocking the
close correctly or door open.
pop open.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Rearrange food containers to clear the door and
door shelves.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Refrigerator section
for more information.
The doors were removed during Remove and replace the doors according to the
product installation and not
Removing and Replacing Refrigerator Handles
properly replaced.
and Doors section.
Refrigerator is not leveled
properly.
Doors are difficult The gaskets are dirty or sticky.
to open.
Door was recently closed.
See Door Alignment in the Refrigerator Installation
section to level refrigerator.
Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
InstaView™Door- Knocking too softly or on edges
in-Door® panel
of panel. Loud noise near
doesn't work
refrigerator.
properly.
Knock twice near the center of the glass panel.
Tap hard enough so the taps are audible. Loud
noises may activate InstaView™ function. The
LED turns off automatically after 5 seconds.
Auto Open Door
does not work
properly.
Motion sensor not activated or
flooring material too reflective.
Make sure your foot passes in front of the motion
sensor before you step on the displayed text. If
the flooring material is highly reflective, the Auto
Door sensor may malfunction.
Auto Open
Drawer does not
work properly.
Door not open wide enough.
Closing door too quickly.
Open the door at least 85 degrees. Close the door
to less than 85 degrees, then allow the sensor to
react and the drawers to close before fully closing
the door.
ENGLISH
Pulsating or
High-Pitched
Sound
Possible Causes
64 TROUBLESHOOTING
Problem
ENGLISH
Refrigerator
wobbles or
seems unstable.
Possible Causes
Solutions
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Door mullion
Front leveling legs not
does not fold in
extended, refrigerator not level,
and out properly. doors misaligned.
Door remains ajar
after Auto Door
Open function.
Once the door bins are filled, the doors may
become misaligned, preventing the door mullion
or the Auto Door Open function from working
properly.
Lights do not
work.
LED interior lighting failure.
The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Refrigerator has
an unusual odor.
The Air Filter may need to
be set to the MAX setting or
replaced.
Set the Air Filter to the MAX setting. If the odor
does not go away within 24 hours, the filter may
need to be replaced. See the Replacing the Air
Filter section for replacement instructions.
The interior of
the refrigerator
is covered with
dust or soot.
The refrigerator is located near a Make sure that the refrigerator is not located
fire source, such as a fireplace, near a fire source, such as a fireplace, chimney or
chimney or candle.
candle.
Trouble
connecting
appliance and
smartphone to
Wi-Fi network
The password for the Wi-Fi
network was entered
incorrectly.
Extend both front leveling legs fully so they
are in firm contact with the floor. Follow the
instructions in the Door Alignment section to
raise the left refrigerator door until the door
mullion is once again working properly. Adjust
the right refrigerator door so it aligns with the left
refrigerator door.
Delete your home Wi-Fi network and begin the
registration process again.
Mobile data for your smartphone Turn off the Mobile data on your smartphone
is turned on.
before registering the appliance.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the appliance is too far from the router, the
signal may be weak and the connection may not
be configured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.
LIMITED WARRANTY 65
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option,
repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the
Product and applies only when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/
Freezer
Sealed System (Condenser,
Dryer, Connecting Tube
and Evaporator)
Compressor
One (1) year from
the date of original
retail purchase
Five (5) years from the date
of original retail purchase
Five (5) years from
the date of original
retail purchase
Parts and Labor
(internal/ functional
parts only)
Parts and Labor
Parts and Labor
Linear / Inverter Compressor
Only :
Parts Only for years 6-10
from the date of original
retail purchase (Consumer
will be charged for labor)
•• Replacement products and parts are warranted for the remaining portion of the original warranty
period or ninety (90) days, whichever is greater.
•• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
•• Proof of original retail purchase specifying the Product model and date of purchase is required to
obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF
ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or
limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply
to you. This limited warranty gives you specific legal rights and you may also have other rights that vary
from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
•• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
•• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
•• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
•• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product
owner’s manual.
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LIMITED WARRANTY
66 LIMITED WARRANTY
ENGLISH
•• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire,
floods, acts of God, or any other causes beyond the control of LG.
•• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
•• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance.
Improper repair includes use of parts not authorized by LG. Improper installation or maintenance
includes installation or maintenance contrary to the Product owner’s manual.
•• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
•• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or
other damage to the finish of the Product, unless such damage is reported within one (1) week of
delivery.
•• Damage or missing items to any display, open box, or discounted Product.
•• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar
disclaimer.
•• Products with original serial numbers that have been removed, altered, or cannot be readily
determined.
•• Increases in utility costs and additional utility expenses.
•• Any noises associated with normal operation.
•• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are
not authorized by LG.
•• Replacement of light bulbs, filters, or any consumable parts.
•• When Product is used for other than normal and proper household use (e.g. commercial or
industrial use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined
in the Product’s owner’s manual.
•• Costs associated with removal and reinstallation of your Product for repairs.
•• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered
under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call the Customer Information Center number on the back cover of the manual (365 days a year) and
select the appropriate option from the menu.
Or visit our website at http://www.LGSIGNATURE.com.
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort,
statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out
of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject
of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
LIMITED WARRANTY 67
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in
effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set
forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your
written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described
in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc.
Attn: Legal Department- Arbitration 1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict
between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered
on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability
of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than
$25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except
as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later
than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i)
sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-9802973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the
date on which the product was purchased; (c) the product model name or model number; and (d) the serial
number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/
us/support/repair-service/schedule-repaircontinued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
ENGLISH
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only
by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between
you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s
product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG
shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration,
either party may bring an individual action in small claims court, but that small claims court action may not
be brought on a class or representative basis.
68 LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF
IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR,
IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS
AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”)
will, at its option, repair or replace the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Refrigerator
One (1) year from the
date of original retail
purchase
Sealed System (Condenser, Dryer, Connecting
Tube and Evaporator)
One (1) year from the
date of original retail
purchase
Parts and Labor (internal/
Parts and Labor
functional parts only)
Seven (7) years from
the date of original
retail purchase
Linear / Inverter
Compressor
Ten (10) years from the
date of original retail
purchase
Parts only (Consumer
Part only (Consumer will
will be charged for labor) be charged for labor)
•• Replacement products and parts are warranted for the remaining portion of the original warranty
period or ninety (90) days, whichever is greater.
•• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
•• Proof of original retail purchase specifying the Product model and date of purchase is required to
obtain warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT
AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS
SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR
ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH
THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW,
IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES
SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF
ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER
ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH,
TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
LIMITED WARRANTY 69
THIS LIMITED WARRANTY DOES NOT COVER:
All costs and expenses associated with the above excluded circumstances, listed under the
heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call the Customer Information Center number on the back cover of the manual (7 A.M. to 12 A.M., 365 days a
year) and select the appropriate option from the menu, or. Visit our website at http://www.LGSIGNATURE.com
ENGLISH
•• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct
wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
•• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
•• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
•• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
•• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire,
floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
•• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of
the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
•• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for
other than the intended household purpose/use of the Product, or damage or failure resulting from
any water leakage due to improper installation of the Product;
•• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
•• Damage or failure caused by use that is other than normal household use, including, without
limitation, commercial or industrial use, including use in commercial offices or recreational facilities,
or as otherwise outlined in the Product’s owner’s manual;
•• Damage or failure caused by the use of any accessories, components or cleaning products,
including, without limitation, water filters, that are not approved/authorized by LGECI;
•• Replacement of the water filter cartridge due to water pressure that is outside the specified
operating range or due to excessive sediment in the water supply;
•• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or
other damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
•• Damage or missing items to any display, open box, refurbished or discounted Product;
•• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar
disclaimer;
•• Products with original serial numbers that have been removed, altered or cannot be readily
determined at the discretion of LGECI;
•• Increases in utility costs and additional utility expenses in any way associated with the Product;
•• Any noises associated with normal operation of the Product;
•• Replacement of light bulbs, filters, fuses or any other consumable parts;
•• Replacement of any part that was not originally included with the Product;
•• Costs associated with removal and/or reinstallation of the Product for repairs; and
•• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional
parts covered under this Limited Warranty.
•• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a
150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If
your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will
be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
70 LIMITED WARRANTY
PROCEDURE FOR RESOLVING DISPUTES:
ENGLISH
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT
OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE
RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL
JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE
TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada,
Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents,
beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute”
or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in
contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable
theory) arising out of or relating in any way to the sale, condition or performance of the product or this
Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG Electronics,
Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You
and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject
of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable
to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between
you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or
you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims
at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted
at law, any dispute between you and LG shall not under any circumstances proceed as part of a class
or representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates
to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified
and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration,
20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that,
issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the
dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by
or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive
jurisdiction of the courts of the province or territory of your residence for the resolution of the claim,
action, dispute or controversy between you and LG.
LIMITED WARRANTY
71
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any inperson arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has
waived any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product
by either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii)
calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name
and address; (b) the date on which the product was purchased; (c) the product model name or model
number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model &
Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern
this Limited Warranty and any disputes between you and LG except to the extent that such law is
preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not
be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to
attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the
resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is,
by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep
this product and do not opt out, then you accept all terms and conditions of the arbitration provision
described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited
Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms
of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take
precedence over the EULA.
ENGLISH
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the applicable arbitration
rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator
fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration
provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they
are reasonable, by considering factors including, but not limited to, the purchase amount and claim
amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’
fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator
finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees
will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for
all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’
fees and expenses from you if LG prevails in the arbitration.