Acer | Veriton N4660G | Acer Veriton B850_76 User Manual

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Veriton Desktop Computer
User’s Manual
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© 2017. All Rights Reserved.
Veriton Desktop Computer
Covers: Tower models
This revision: October 2017
Sign up for an Acer ID and enable Acer Remote Files
1.
2.
3.
4.
Ensure you are connected to the Internet.
Open www.acer.com and select your country.
Click REGISTER A PRODUCT.
Sign up for an Acer ID or sign in if you already have an Acer ID.
Register your Acer product
After we receive your product registration, you will be sent a confirmation email with
important data. Keep this email in a safe place.
Manage your registered products
Once you have completed the registration process, you can log onto account.acer.com
using your Acer ID and password to see and manage all your registered products.
Note: It may take a few days for your information to be updated to the database.
Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to
change without notice. Images provided herein are for reference only
and may contain information or features that do not apply to your
computer. Acer Group shall not be liable for technical or editorial errors
or omissions contained in this manual.
Model number: _________________________________
Serial number: _________________________________
Date of purchase: ______________________________
Place of purchase: ______________________________
Table of contents - 3
TABLE
OF CONTENTS
Register your Acer product ......................... 2
Manage your registered products ............... 2
First things first
5
Your guides ............................................. 5
Basic care and tips for using your
computer.................................................. 5
Turning your computer off........................... 5
Taking care of your computer ..................... 6
Power cord information ............................... 6
Cleaning and servicing................................ 7
Connecting to the Internet
8
Connecting to a wireless network............ 8
Connecting to a wireless LAN..................... 8
Connecting with a cable ........................ 12
Built-in network feature ............................. 12
Acer ProShield
14
Overview................................................ 14
Setting up Acer ProShield ..................... 14
Personal Secure Drive .............................. 16
Credential Manager ............................... 16
Data Protection...................................... 17
Data Removal........................................ 17
Ports and connectors
25
Information on USB 3.0............................. 26
Rear panel audio ports.............................. 26
Micro USB
27
Memory card reader
28
Connectivity options............................... 28
Video and audio connectors
30
HDMI
31
HDMI Micro
32
Universal Serial Bus (USB)
33
Frequently asked questions
35
Requesting service ................................ 37
Tips and hints for using Windows 10 ..... 39
How do I get to Start? ............................... 39
How do I turn off my computer?................ 39
How do I unlock my computer?................. 39
How do I set the alarm? ............................ 41
Where are my apps?................................. 42
What is a Microsoft ID (account)?............. 42
How do I check for Windows updates?..... 43
Where can I get more information?........... 43
BIOS utility
19
Boot sequence....................................... 19
Setting passwords ................................. 19
Troubleshooting ..................................... 44
Securing your computer
20
Using passwords ................................... 20
Internet and online security
46
First steps on the net ............................. 46
Entering passwords .................................. 20
Power management
22
Saving power......................................... 22
Troubleshooting tips.................................. 44
Error messages......................................... 44
Protecting your computer.......................... 46
Choose an Internet Service Provider ........ 46
Network connections................................. 48
Surf the Net!.............................................. 49
Internet security software.......................... 50
Playing Blu-Ray or DVD movies
54
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Getting started...
In this section you will find:
•
•
•
•
Useful information on caring for your computer and your health
How to create recovery backups
Guidelines for connecting to a network
Information on using Acer’s bundled software
First things first - 5
FIRST
THINGS FIRST
We would like to thank you for making this Acer desktop computer
your choice for meeting your computing needs.
Your guides
To help you use your Acer desktop computer, we have designed a set
of guides:
First off, the Setup Guide (or Setup Poster) helps you get started
with setting up your computer.
The Quick Guide introduces you to the basic features and functions
of your new computer. For more on how your computer can help you
to be more productive, please refer to the User’s Manual. This guide
contains detailed information on such subjects as system utilities, data
recovery, expansion options and troubleshooting.
To download the User’s Manual, you must first be connected to the
internet. Open Acer Care Center from the desktop and click on the
link under Support. The link will open the Acer Service & Support
webpage. Scroll down to Drivers and Manuals and search for your
model by entering the serial number, SNID, or product model. You
may also download and install the Acer identification tool that will
automatically detect this information and allow you to copy it to the
clipboard. Once you have found your product model, select
Documents and select your language to download the User’s
Manual.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows key or
select the Windows Start button, select Power > Shut down.
• Right-click the Windows Start button > Shut down or sign out >
Shut down.
6 - First things first
If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it to Sleep by doing any
of the following:
• Press the power button.
• Press the sleep hotkey <cross-ref to keyboard section>.
• Press the Windows key or select the Windows Start button, select
Power > Sleep.
• Right-click the Windows Start button > Shut down or sign out >
Sleep.
Note
If you cannot power off the computer normally, press and hold the power
button for more than four seconds to shut down the computer. If you turn off
the computer and want to turn it on again, wait at least two seconds before
powering up.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or
above 50º C (122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it.
• Never place the computer on uneven surfaces.
Power cord information
Here are some ways to take care of your power cord:
First things first - 7
• Do not step on the power cord or place heavy objects on top of it.
Route the power cord and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
• The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work
normally, please contact your nearest authorized Acer service center.
For more information, please See Frequently asked questions on
page 35.
8 - Connecting to the Internet
CONNECTING
T O TH E
INTERNET
This chapter includes general information on types of connections,
and getting connected to the internet. Some of this information may
not apply to your computer. For detailed information, please refer to
Network connections on page 48.
Your computer’s built-in network features make it easy for you to
connect your computer to the internet using a cable or a wireless
connection.
First though, in order to connect to the internet, you’ll need to sign up
for internet services from an ISP (Internet Service Provider) -- usually
a phone or cable company -- that will have to go to your home or
office to set up internet service. The ISP will install a small box, a
router or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can
link two or more computers without using wires. Once connected to
WLAN, you can access the internet. You can also share files, other
devices, and even your internet connection itself.
Warning
Using wireless devices while flying in aircraft may be prohibited. All
wireless devices must be switched off before boarding an aircraft and
during take-off, as they may be dangerous to the operation of the
aircraft, disrupt communications, and even be illegal. You may turn on
your computer’s wireless devices only when informed that it is safe to
do so by the cabin crew.
Your computer's wireless connection is turned on by default and
Windows will detect and display a list of available networks during
setup. Select your network and enter the password if required.
Acer computers feature an Airplane mode hotkey that turns the
network connection on or off. You can use the network management
Connecting to the Internet - 9
options to turn your wireless network on/off or control what is shared
over the network.
To connect to a wireless network, please follow the steps below.
1. Ensure you have a wireless router/access point and current internet
connection through the ISP of your choice. Make a note of the
wireless network’s name and password (if necessary). If you are
trying to connect to a public network (such as at a coffeeshop),
make sure you have the wireless network’s name.
Note
Please refer to your ISP or router documentation for details on connecting to
the internet.
2. In the icon tray in the lower right-hand corner of the screen, select
the Notifications icon to open the Notifications pane.
3. Select All settings.
10 - Connecting to the Internet
4. Select Network & internet.
5. You will see a list of available wireless networks. Select the one you
wish to use.
Connecting to the Internet - 11
6. Once you select a wireless network, select Connect.
7. If required, enter the network’s password.
12 - Connecting to the Internet
Connecting with a cable
Built-in network feature
Plug one end of a network cable into the network port on your
computer, and the other end into a port on your router. (Refer to the
image below.) Then, you'll be ready to get online.
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Keeping your computer
and data safe...
In this section you will find:
• How to secure your computer
• Setting passwords
14 - Acer ProShield
ACER PROSHIELD
Overview
An all-in-one security solution, Acer ProShield provides an embedded
security solution to address the following points of vulnerability:
• Securing the device against unauthorized access
• Protecting local storage
• Securing the network
Acer ProShield includes four modules that will secure your device
from unauthorized access and intrusion.
Note
Your computer may not have all the modules mentioned below. Please refer
to your computer’s specifications to confirm which modules are supported.
•
•
•
•
Credential Manager - Password, Online accounts configuration
Data Protection - Personal secure drive, file and folder encryption
Data Removal - File shredder
Information - About this software
Setting up Acer ProShield
The first time you run Acer ProShield, you will be led through a setup
wizard that allows you to set up the parameters for Acer ProShield.
Acer ProShield - 15
Click Start to begin. You will be required to set a password, and can
choose to create a Personal Secure Drive.
Note
Select a password that you will remember, but is difficult to guess. Do not use
words that can be found in a dictionary. It is advisable to use a combination
of letters and numbers.
Once you have set a password, you can click Next to proceed to
setting up a Personal Secure Drive or click Finish to exit the wizard.
16 - Acer ProShield
Personal Secure Drive
The Personal Secure Disk (PSD) is a secure section of your hard disk
where you can save files. You can only get access to the PSD via
password authentication.
Once setup is finished, you can go to the ProShield Console to
manage your computer or make changes to the settings.
Use the menu in the left-hand pane to make changes.
Credential Manager
Acer ProShield - 17
Here you can set and manage your credentials, including Pre-boot
authentication.
You can change your ProShield and Windows passwords, register
fingerprints, manage online account information, and back up or
restore credential information.
Data Protection
Here you can select files for encryption or decryption, and manage
your Personal Secure Drive.
Data Removal
18 - Acer ProShield
Here you can select files to be completely removed from the hard
disk. The File Shredder overwrites the data to make recovering the
data impossible.
Warning
Make sure you select only the information you want to shred. Once you
have shredded a file or folder, it is impossible to recover the data.
BIOS utility - 19
BIOS
UTILITY
The BIOS utility is a hardware configuration program built into your
computer's BIOS.
Your computer is already properly configured and optimized, and you
do not normally need to run this utility. However, if you encounter
configuration problems, you may need to run it.
To activate the BIOS utility, press <F2> while the computer logo is
being displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility,
then select Boot from the categories listed on the left of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select
Security from the categories listed on the left of the screen.
Find Set Supervisor Password and enter a password to enable this
feature. Once you have entered a password for this feature, you may
then enable/disable Password on Boot.
Remember to select <F10> to properly save and exit the BIOS utility
when you are done making changes.
20 - Securing your computer
SECURING
Y O U R C O MP U TE R
Your computer is a valuable investment that you need to take care of.
Learn how to protect and take care of your computer.
Using passwords
Passwords protect your computer from unauthorized access. Setting
these passwords creates several different levels of protection for your
computer and data:
• Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the
BIOS utility. See Setting passwords on page 19.
• User Password secures your computer against unauthorized use.
Combine the use of this password with password checkpoints on
boot-up and resume from Hibernation (if available) for maximum
security.
• Password on Boot secures your computer against unauthorized
use. Combine the use of this password with password checkpoints
on boot-up and resume from Hibernation (if available) for maximum
security.
Important
Do not forget your Supervisor Password! If you forget your password,
please get in touch with your dealer or an authorized service center.
Entering passwords
When a password is set, a password prompt appears in the center of
the display screen.
• When the Supervisor Password is set, a prompt appears when you
enter the BIOS utility.
• Type the Supervisor Password and press <Enter> to access the
BIOS utility. If you enter the password incorrectly, a warning
message appears. Try again and press <Enter>.
• When the User Password is set and the password on boot
parameter is enabled, a prompt appears at boot-up.
Securing your computer - 21
• Type the User Password and press <Enter> to use the computer. If
you enter the password incorrectly, a warning message appears. Try
again and press <Enter>.
Important
You have three chances to enter a password. If you fail to enter the
password correctly after three tries, the system halts. Press and hold
the power button for four seconds to shut down the computer. Then
turn on the computer again, and try again.
22 - Power management
POWER
MANAGEMENT
This computer has a built-in power management unit that monitors
system activity. System activity refers to any activity involving one or
more of the following devices: keyboard, mouse, hard disk,
peripherals connected to the computer, and video memory. If no
activity is detected for a period of time, the computer stops some or all
of these devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small
amount of power to check for signals to start. These checks will slowly
drain your computer’s battery.
If you prefer to reduce your computer’s power requirements and
environmental impact, turn off Fast startup:
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over a
network (Wake on LAN).
1. Open the desktop.
2. Click Power Options in the Notification area.
3. Select More Power Options.
4. Select Choose what the power buttons do.
Power management - 23
5. Select Change settings that are currently unavailable.
6. Scroll down and disable Turn on fast startup.
7. Select Save changes.
24 -
Ports and connectors...
In this section you will find:
• Information on the ports and connectors fitted to your computer
Ports and connectors - 25
PORTS
AND CONNECTORS
The tables below indicate what the different icons represent.
Note
The ports and connectors listed below may not be available on all models.
Icon
Item
Icon
Item
Power button
Optical drive
Microphone jack
Card reader
Speaker or headphone
jack
Backup button
USB port
Removeable hard drive
carrier(s)
RCA jack
S/PDIF port
PS/2 keyboard
connector
PS/2 mouse connector
External display (VGA)
connector
Serial port
RJ-45 Ethernet
connector
Line-in jack
Line-out / speaker-out
jack
HDMI port
Recovery button
Network / hard disk
drive indicators
Kensington lock slot
DisplayPort
The DisplayPort
adapter is available on
"DP1" only
DP
26 - Ports and connectors
Icon
Item
Icon
Item
DC-in jack
DVI
DVI port
Information on USB 3.0
•
•
•
•
USB 3.0 compatible ports are blue.
Compatible with USB 3.0 and earlier devices.
For optimal performance, use USB 3.0-certified devices.
Defined by the USB 3.0 specification (SuperSpeed USB).
Rear panel audio ports
The table below indicates the functions of the audio jacks on the rear
panel (if available).
Icon color Headset
Blue
Stereo
Quadrophonic 5.1-channel
Rear
Rear
Green
Headset
Front
Front
Front
Mic-in
Mic-in
Mic-in
Center/
woofer
Blue
Micro USB - 27
M I C R O USB
The USB (Universal Serial Bus) port is a high-speed serial bus which
allows you to connect USB peripherals without taking up system
resources.
The Micro USB port provides a compact port that is compatible with
USB 2.0 devices.
Note
A Micro USB-to-USB adapter is needed to connect to USB devices that use
a full-sized connector. The adapter is only included with some models. If your
computer is not supplied with one, you will need to purchase one separately.
28 - Memory card reader
MEMORY
CARD READER
Connectivity options
Your computer has a card reader and other ports/jacks that allow you
to connect peripheral devices to your computer. For instructions on
how to connect different external devices to the computer, read the
following section.
Memory card reader
Memory cards are used in a wide selection of digital
cameras, PDAs, MP3 players and mobile phones.
Inserting a memory card
1. Align the card so that the connector points towards the port, with the
connectors facing down.
2. Carefully slide the card into the port. If you find you need to use any
force to insert the card, try reorientating the card slightly.
3. Push the card until it clicks into place. A few millimetres of the card
will extend from beyond the slot.
If the card contains some files, the Windows Auto Play window may
appear (this depends on the contents of the card) and ask you if you
wish to use a program to access the contents of the card. Select an
option here if it is appropriate, otherwise select Cancel. If the card
contains no files, or unknown files, a window will open showing the
contents of the card.
SD, SDHC and SDXC cards
Different types of SD cards cover different capacities, while using the
same overall design. SD cards contain up to 4 GB; SDHC cards
contain up to 32 GB; and SDXC cards can contain up to 2048 GB
Memory card reader - 29
(2 TB). Your computer provides an SDHC or SDXC compatible card
reader.
Note
SDXC memory cards can only be used in an SDXC-compatible reader; SD
and SDHC cards can be used in either type.
Removing a card from a memory card reader
1. Click on Show hidden icons
arrow in the Notification Area (next
to the clock).
2. Click on the Safely Remove
Hardware icon.
3. Click on Eject SD Card (or the
name of the device).
4. Wait until a Safe to Remove
Hardware message is displayed.
5. Remove the card.
2
1
3
30 - Video and audio connectors
VIDEO
AND AUDIO CONNECTORS
Connect to a monitor with a VGA or DVI port (the type of connection
supported depends on your computer’s configuration). The
appropriate cable is usually included with the monitor.
Follow these steps to connect an monitor to your computer:
1. Check that the computer is powered off and the monitor power
switch is turned off.
2. Attach the video cable to the monitor port on the computer. Secure
the cable connection with the screws provided.
3. Connect the monitor power cable and plug it into a properly
grounded wall outlet.
4. Follow any setup instructions in the monitor's user's guide.
5. Turn on power to the monitor, then the computer.
6. Make sure that the current resolution and refresh rate do not exceed
the specifications of the monitor. If necessary change the display
settings used by the computer.
Note
To access the display controls, press the Windows key (
"Display" and then click on Display.
) + W, type
Headphones and microphone
These ports allow you to connect audio devices. Use the headphone
port to plug in stereo headphones or powered speakers. Plugging an
audio device to the headphone port disables the built-in speakers.
Use the microphone port to connect an external microphone for mono
recording; plugging in an external microphone disables the built-in
microphone.
Note
Some computers have a single "combo" port that allows you to use single-pin
headsets with a built-in microphone. These headsets are most commonly
used with smartphones.
HDMI - 31
HDMI
HDMI (High-Definition Multimedia Interface) is a high-quality, digital
audio/video interface. HDMI allows you to connect any compatible
digital audio/video source, such as your computer, a set-top box, DVD
player, and audio/video receiver to any compatible digital audio and/or
video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy
connection and the best audio and visual quality.
32 - HDMI Micro
HDMI MICRO
HDMI (High-Definition Multimedia Interface) is a high-quality, digital
audio/video interface. HDMI allows you to connect any compatible
digital audio/video source, such as your computer, a set-top box, DVD
player, and audio/video receiver to any compatible digital audio and/or
video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy
connection and the best audio and visual quality.
HDMI Micro delivers the same high-quality playback as standard
HDMI, with a slimmer connector, ideal for use in your desktop
computers.
Note
An HDMI Micro-to-HDMI adapter is included with certain models.
Universal Serial Bus (USB) - 33
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB
peripherals, such as a mouse, an external keyboard, additional
storage (external hard disks), or any other compatible device.
Note
Two USB standards are currently available on Acer computers: USB 2.0
(High-speed USB) and USB 3.0 (SuperSpeed USB). USB 2.0 ports on Acer
computers have a black tongue in the port, while USB 3.0 ports have a blue
tongue. For best performance, USB 3.0 devices should always be plugged
into USB 3.0 ports. Consult your device’s documentation to see which
standard it supports.
You can also charge devices such as tablets, smartphones, or other
devices through a USB port. Some USB 3.0 ports support charging
devices when the computer is in Hibernate or turned off. Additionally,
you can use a USB hub to connect multiple devices to a single USB
port.
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
34 -
Got a question?
In this section you will find:
•
•
•
•
•
Frequently asked questions
Tips for using Windows 10
Troubleshooting information
How to protect yourself while online
Where to find Acer service center contact information
Frequently asked questions - 35
F R E Q U E N TL Y
ASKED QUESTIONS
The following is a list of possible situations that may arise during the
use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Look at the power indicator:
• If it is not lit, no power is being supplied to the computer. Check the
following:
• If you are using on the battery, it may be low and unable to power
the computer. Connect the AC adapter to recharge the battery
pack. You may need to wait a few minutes before trying to turn
your computer on again.
• Make sure that the AC adapter is properly plugged into the
computer and to the power outlet.
• If it is lit, check the following:
• Is a disc in the optical drive? Remove it and press <Ctrl> + <Alt>
+ <Del> to restart the system.
• Do you have a USB storage device (USB drive or smartphone)
plugged into your computer? Unplug it and press <Ctrl> + <Alt> +
<Del> to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the
screen to save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might
be the cause:
• The brightness level might be too low. Press <Fn> + < > (increase)
to adjust the brightness level.
• The display device might be set to an external monitor. Press the
display toggle hotkey to toggle the display back to the computer.
• If the power LED is flashing, the computer may be in Sleep or
Hibernate mode. Press and release the power button to resume.
No audio is heard from the computer.
Check the following:
36 - Frequently asked questions
• The volume may be muted. Look at the volume control (speaker)
icon in the taskbar. If it is crossed-out, click the icon and deselect the
Mute all option.
• The volume level may be too low. Check the volume from the
volume control (speaker) icon in the taskbar. You can also use the
volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected to
the headphone jack on the computer, the internal speakers
automatically turn off.
I want to eject the optical drive tray without turning on the power.
There is a mechanical eject hole on the optical drive. Simply insert the
tip of a pen or straightened-out paperclip into the hole and push to
eject the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it
works, contact your dealer or an authorized service center as the
internal keyboard cable may be loose.
The printer does not work.
Check the following:
• Make sure that the printer is connected to a power outlet and that it
is turned on.
• Make sure that the printer cable is connected securely to a USB port
and the corresponding port on the printer.
Frequently asked questions - 37
I want to restore my computer to its original settings.
Note
If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for future
recovery operations.
This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased your computer.
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Before performing a restore operation, please check the BIOS
settings.
1. Check to see if Acer disk-to-disk recovery is enabled or not.
2. Make sure the D2D Recovery setting in Main is Enabled.
3. Exit the BIOS utility and save changes. The system will reboot.
Note
To activate the BIOS utility, press <F2> when you see the Acer logo during
boot up.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty
(ITW) that gives you security and peace of mind when traveling. An
ITW passport came with your computer and contains all you need to
know about the ITW program. A list of available, authorized service
centers is in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel,
to receive the benefits from our support centers. Attach your proof-ofpurchase to the ITW passport.
If the country you are traveling in does not have an Acer-authorized
ITW service site, you can still get in contact with our offices worldwide.
Please visit www.acer.com.
38 - Frequently asked questions
Before you call
Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With
your support, we can reduce the amount of time a call takes and help
solve your problems efficiently. If there are error messages or beeps
reported by your computer, write them down as they appear on the
screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name: _______________________________________
Address: ______________________________________
Telephone number: _____________________________
Machine and model type: _________________________
Serial number: _________________________________
Date of purchase: ______________________________
F r e qu e nt ly a sk
Frequently asked questions - 39
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting
used to, so we've created a few pointers to help you get started.
How do I get to Start?
Press the Windows key or select the Windows Start button on the
lower left-hand corner of the screen.
Where’s the Start button?
The Start button will appear in the desktop taskbar. Selecting it will
open Start where you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button and select
All apps to show a list of installed apps on the computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button and select
the power icon > Shut down. You can also turn off the computer by
right-clicking the Windows Start button > Shut down or sign out >
Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer
running, but not be disturbed by notifications.
Press the Windows key or select the Windows Start button and select
Settings > System > Notifications & actions. From here you can
enable/disable notifications for all of your apps or choose which apps
to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock the
computer. If your account has a password set, you will need to enter
the password to continue.
40 - Frequently asked questions
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a
slideshow of images, or to show you quick status and notifications to
suit your personal needs.
To change the background, press the Windows key or select the
Windows Start button and select Settings > Personalization. From
here you can:
• Select a background image for the lock screen
• Turn the Slide show on or off
• Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the Windows key or select the Windows Start button and
select Settings > Personalization.
2. Under Background, select Slideshow.
3. Select Add a folder and open the folder you wish to use (your
Pictures folder will open by default). Select Choose this folder to
add the folder to the lock screen slideshow.
4. Select a folder and select Remove to remove the folder from the
lock screen slideshow.
5. Change the other settings to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on Start that you want it to
appear. Other tiles will be moved to accommodate the tile in its new
location.
Can I arrange tiles in groups?
Yes, you can. Select an existing tile and drag the tile to arrange Start
to your liking. Right-click on an app and select Pin to Start to create a
new group on Start. From here, you can drag the tile to an existing
group on Start. You can give the group(s) a name and arrange the
tiles within the groups to suit your needs.
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select Resize. Select a size
from the menu that appears.
Frequently asked questions - 41
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner of the
screen and type 'Control Panel' in the text box to display the results;
select Control Panel > Adjust screen resolution. Alternatively, you
can also right-click anywhere on the desktop and select Screen
resolution.
How do I set the alarm?
Your computer can act as an alarm clock. Search ’Alarms’ and then
select Alarms.
1. Select a name for the alarm.
2. Set the time by choosing the hour and minute.
3. Select AM or PM.
4. Choose which days the alarm should go off.
5. Select the sound notification.
6. Select the snooze time.
7. Save the alarm by selecting the Save icon in the bottom right-hand
corner.
Hour
Minutes
Save
Delete
Note
The alarm will only sound if your computer is awake at the set time.
42 - Frequently asked questions
Where are my apps?
Move your cursor to the lower left-hand corner of the screen and
select Search, start typing the name of the app you would like to
open.
How do I make an app appear on Start?
If you're in All apps and you want to make an app appear on Start,
right-click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove
the tile from Start.
How do I make an app appear on my taskbar?
If you're in All apps and you want to make an app appear on the
taskbar, right-click an app or tile and select Pin to taskbar.
How do I install apps?
You can download Windows Store apps from Store. You will need to
have a Microsoft ID to purchase and download apps from Store.
I can't find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the screen and
select Search. Type the name of the app you would like to open.
Alternatively, open All apps and scroll to ’Windows Accessories’ to
see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to
sign in to Windows. You can use any email address, but it is best if
you choose the one you already use to communicate with friends and
sign in to your favorite websites. When you sign in to your PC with a
Microsoft account, you'll connect your PC to the people, files, and
devices you care about.
Frequently asked questions - 43
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life
easier because you can sync data across different machines you sign
in to using a Microsoft ID.
How do I get one?
If you've already installed Windows 10 and didn't sign in with a
Microsoft account or you don't have a Microsoft account and want to
get one, press the Windows key or select the Windows Start button >
Settings > Accounts > Sign in with a Microsoft account, and
follow the onscreen instructions.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings
> Update & recovery > Windows Update. Select Advanced
options to configure the settings.
Where can I get more information?
For more information please visit the following pages:
• Windows 8, 8.1 and 10 tutorials: www.acer.com/windowstutorial
• Support FAQs: support.acer.com
F R E Q U E N T LY
44 - Frequently asked questions
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to
more serious problems require opening up the computer. Do not
attempt to open the computer yourself; contact your dealer or
authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.
Error messages
If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.
Error messages
CMOS battery bad
CMOS checksum
error
Disk boot failure
Equipment
configuration error
Hard disk 0 error
Hard disk 0
extended type error
I/O parity error
Corrective action
Contact your dealer or an authorized service
center.
Contact your dealer or an authorized service
center.
Insert a system (bootable) disk, then press
<Enter> to reboot.
Press <F2> (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
Contact your dealer or an authorized service
center.
Contact your dealer or an authorized service
center.
Contact your dealer or an authorized service
center.
Frequently asked questions - 45
Error messages
Keyboard error or no
keyboard connected
Keyboard interface
error
Memory size
mismatch
Corrective action
Contact your dealer or an authorized service
center.
Contact your dealer or an authorized service
center.
Press <F2> (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
If you still encounter problems after going through the corrective
measures, please contact your dealer or an authorized service center
for assistance.
46 - Internet and online security
INTERNET
AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the
internet (see Internet security software on page 50).
A comprehensive internet security program is offered when you first
start your computer. You should activate this protection as soon as
possible, certainly before you connect to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily
computing. Just a few simple steps can connect you to
a vast collection of knowledge and communication
tools. To accomplish these steps you should first
select an Internet Service Provider (ISP), which
supplies the connection between your computer and
the internet. You should research the ISPs available in
your region, not forgetting to talk to friends and family about their
experiences or to check reviews and consumer reports. The ISP you
select will provide instructions on how to connect to the internet (you
may need additional software or a special ‘box’ that connects to your
phone line).
Connection types
Depending on your computer model, your location and your
communication needs, you have several ways to connect to the
internet.
Dial-up
Some computers include a telephone dial-up (‘modem’) connector.
This allows you to connect to the internet using your telephone line.
With a dial-up connection, you cannot use the modem and the
telephone simultaneously on a single phone line. This type of
connection is recommended only if you have limited use of the
Internet and online security - 47
internet as the connection speed is low and connection time is
typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs
over the phone line. As DSL and phone do not use the same
frequencies, you can use your telephone at the same time you are
connected to the internet (this requires a ‘micro-filter’ on each
telephone socket to avoid interference). To be eligible for DSL, you
must be located near an DSL-equipped phone exchange (service is
sometimes unavailable in rural areas). Connection speeds vary
depending on your location, but DSL generally provides very fast and
reliable internet connection. As the connection is always-on, it is
generally charged at fixed monthly rates.
Note
A DSL connection requires an appropriate modem. A modem is usually
provided by the ISP when you register. Many of these modems include an
‘router’ that provides network and Wi-Fi access.
Cable
A cable connection provides fast and always-on internet service via a
cable television line. This service is generally available in large cities.
You can use your telephone and watch cable TV at the same time you
are connected to the internet.
Cellular
A cellular connection allows you to use cellular networks (such as
those used by a mobile phone) to connect to the internet while away
from home. The socket for a SIM card may be built in to your
computer, or may require an external device, such as a USB modem
or even an appropriately equipped mobile phone.
Note
If your computer includes a SIM card slot, you require a compatible SIM card
and a contract with a cellular provider.
Before using the cellular features, check with your service provider to see if
any additional charges will be incurred, especially roaming charges.
48 - Internet and online security
Network connections
A LAN (Local Area Network) is a group of computers (for example,
within an office building or home) that share a common
communications line and resources. When you set up a network, you
can share files, peripheral devices (such as a printer) and an internet
connection. You can set up a LAN using wired technologies (such as
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may
link two or more computers without using wires. Setting up a wireless
network is easy and allows you to share files, peripheral devices and
an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home
network to share access to files and devices connected to the
network, for example a printer or scanner.
Also you can share an internet connection with other computers in
your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates
the need to pull cables through walls and ceilings.
Components of a wireless LAN
To set up your Wireless network at home you need to have the
following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data
into the surrounding environment. Access points act as a mediator
between wired and wireless network. Most routers have a built-in DSL
modem that will allow you access to a high speed DSL internet
connection. The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to their
Internet and online security - 49
services. Read carefully the documentation supplied with your Access
point/router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host
computer to the access point (see illustration below); this type of cable
may also be used to connect peripheral devices to the access point.
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns
the network connection on or off. You may also turn your wireless
network on or off, or control what is shared over the network with the
network management options. Search ’HomeGroup’ and then click on
HomeGroup.
Warning
Using wireless devices while flying in aircraft may be prohibited. Switch
off all devices before boarding an aircraft; they may be dangerous to
the operation of the aircraft, disrupt communications, and even be
illegal. After take off, ask the cabin crew if you may enable Wi-Fi.
Surf the Net!
To surf the internet, you need a program called an
internet browser. Microsoft Edge provides an easy and
secure web browsing experience. As soon as you have
your internet access installed and you are connected,
from the Start Menu, click the Microsoft Edge tile or the
icon located in the taskbar and take your internet
experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com.
Acer is dedicated to provide you with on-going personalized support.
Check out our Support section to get help tailored to your needs.
www.acer.com is your portal to a world of online activities and
services: visit us regularly for the latest information and downloads!
50 - Internet and online security
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with
Norton to offer you security for all your devices.
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting
your identity and financial data from viruses, spyware, malware and
other online threats. Learn more about how to stay safe online and
how to stay protected after your introductory subscription ends.
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the
tactics they use to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities,
as they are the easiest way to sneak malware into a user's device
unnoticed, sometimes with little action on the user's part. Immediately
after a software manufacturer announces an update, hackers are
ready with malware that can breach holes in the software that would
have been patched if the update was installed.
How to stay safe: Perform any and all software updates as soon as
they are available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business
colleague that you know but seem a little odd. Maybe they didn't
capitalize your name or there are misspellings. The email might be
from cybercriminals who are trying to fool you into sending them your
credit card number, social security number, or logging into a fake
bank website that looks like yours but really isn't.
How to stay safe: Use a strong antispam filter. If an email looks
strange, don't click on anything and delete it immediately. Instead
manually launch a browser and type in your bank's website address
and log-in yourself.
Don't be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you
on the phone saying they're Technical Support from a trusted
Internet and online security - 51
company like Norton or Microsoft and that you have a virus. The main
motive behind these scams is to extort money from the victim.
Cybercriminals can also install malware such as keylogging software
or backdoor Trojans in order to gain access to personal information.
How to stay safe: Don't fall for phone calls that tell you your software
or computer isn't working. Never give your personal information like
social security or credit card numbers to someone that you don't know
over the phone.
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak
onto your device or trick you into providing private information to them
directly. Here are a few of the types of malware they like to deploy
once they've got into a device and what to do if you're ever infected.
Ransomware
A form of malware that will encrypt personal data files on your
computer and attached devices. Encryption converts files into another
format, that can only be opened with a specific decryption key. Once
the ransomware installs itself, it will display a warning message that
the computer is now locked. The user is given a specific amount of
money to pay as a "fine" and a timeframe in which to pay. Even if
paid, the criminal might choose to not unencrypt the files anyway!
What to do if you're infected: Avoid getting infected in the first place
by staying protected with internet security software like Norton
Security. Also, perform regular backups of all your data either online
or to a separate external hard drive that is only attached to your
computer while performing the backup. Ransomware has been known
to lock access to external hard drives attached to the computer.
If you are infected with ransomware, think twice before you pay the
ransom. There is no guarantee the cybercriminal will unlock your files
and you'll be funding them to prey upon another innocent victim.
Botnets
A botnet is a string of infected, connected computers coordinated
together to perform a task. Botnets gain access to your machine
through some piece of malicious coding. Once the software is
downloaded, the botnet will now contact its master computer and let it
know that everything is ready to go. Now your computer, phone,
52 - Internet and online security
tablet, or IoT device is entirely under the control of the person who
created the botnet. Most people who are infected with botnets aren't
even aware that their computer's security has become compromised!
What to do if you're infected: If you're infected you probably don't
realize it as bots are notoriously quiet. Your Internet Service Provider
might send you a notification alerting you that they found a threat on
your network and that you need to remove the bot. If you have a bot,
use internet security software like Norton Security to scan all of your
devices.
Viruses/Malware
"Virus" is the commonplace word for all malicious software programs
for years now; however, a virus is just one type of malicious threat. A
virus is classified as a self-replicating piece of malicious code that
travels by inserting itself into files or programs.
What to do if you're infected: Take steps to avoid infection by
staying protected with internet security software like Norton Security.
If you subscribed to Norton Security and think you may have a virus,
contact Norton's on-call technicians to help eliminate the virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee
shop to the hotels and airports you visit while traveling. While public
Wi-Fi has made our lives a little easier, it also poses security risks to
the personal information available on our laptops and smartphones. A
virtual private network (VPN) gives you online privacy and anonymity
by creating a private network from a public internet connection. VPNs
mask your internet protocol (IP) address so your online actions are
virtually untraceable as well as secure. One of the biggest security
risks on public Wi-Fi are man-in-the-middle attacks (MITM). These
attacks are akin to eavesdropping. Data is sent from point A
(computer) to point B (server/website), and an attacker can get inbetween these transmissions. They then set up tools programmed to
"listen in" on transmissions, intercept data that is specifically targeted
as valuable, and capture the data, such as your login credentials and
passwords.
Use a virtual private network (VPN) to ensure your privacy and
anonymity are protected when you use public Wi-Fi. VPN services
Internet and online security - 53
can encrypt all the data that you send and receive while using a public
Wi-Fi hotspot, securing your information from hackers and other users
of the same connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By
adopting a few basic behaviors, you can make big strides in reducing
cybercrime risk:
• Protect your accounts with strong, unique passwords that use a
combination of at least 10 uppercase and lowercase letters,
symbols and numbers.
• Don't click on random links or open unsolicited messages and
attachments-particularly from people you don't know.
• Don't access any personal information or social media accounts
over unprotected Wi-Fi networks.
• Use security software on your devices to help protect yourself from
the latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for
important updates for your computer and install them automatically.
These updates include security patches and program updates that
can improve your computing experience and help protect your
computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves
erratically, crashes unexpectedly or if some of your programs do not
work correctly, your computer may be infected by malicious software.
However, do not blame every computer problem on a virus! If you
suspect your computer is infected, the first thing to do is update, if you
have not already done so, and run your antivirus and anti-spyware
software.
54 - Playing Blu-Ray or DVD movies
P L A Y IN G B L U -R A Y
OR
DVD
M O VI ES
If your computer is equipped with a Blu-Ray or DVD drive, you can
play movies on your computer or on a high-definition TV via HDMI.
1. Insert the disc into the drive.
2. After a few seconds, the movie will start playing.
3. If the movie does not start playing, open your movie playback
program and open the disc from the File menu.
Important
When you launch the DVD player for the first time, the program asks
you to enter the region code. DVDs are available for 6 regions.
Region code
1
2
3
4
5
6
Country or region
USA, Canada
Europe, Middle East, South Africa, Japan
Southeast Asia, Taiwan, South Korea
Latin America, Australia, New Zealand
Former USSR, parts of Africa, India
People’s Republic of China
Note
To change the region code, insert a DVD movie of a different region into the
DVD drive.
Once your DVD drive is set to a region code, it will only play DVDs for that
region. You can set the region code a maximum of five times (including the
first time), after which the last region code set will remain permanent.
Recovering your hard disk does not reset the number of times the region
code has been set.
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