-1 TravelMate X313 User’s Manual 2- © 2014. All Rights Reserved. TravelMate X313 Covers: TravelMate X313-E / X313-M This revision: May 2014 Sign up for an Acer ID and enable Acer Remote Files Open the Acer Portal from the Start screen to sign up for an Acer ID or sign in if you already have an Acer ID. There are three great reason for you to get an Acer ID: • Remotely access your PC from your other devices with our free Acer Remote Files app • Get the latest offers and product information • Register your device for warranty service For more information please visit the AcerCloud website: www.acer.com/acercloud Model number: _________________________________ Serial number: _________________________________ Date of purchase: ______________________________ Place of purchase: ______________________________ Table of contents - 3 TABLE OF CONTENTS First things first 6 Your guides ............................................. 6 Basic care and tips for using your computer.................................................. 6 Turning your computer on and off............... 6 Taking care of your computer ..................... 7 Taking care of your AC adapter .................. 7 Cleaning and servicing................................ 8 Your Acer computer tour 9 Computer................................................. 9 Front view .................................................. 9 Back view ................................................. 10 Top view .................................................. 10 Bottom view ............................................. 11 Left/right views ........................................ 11 LED Indicators .......................................... 12 Environment.............................................. 13 Keyboard cover (optional) ..................... 13 Keyboard front view ................................. 13 Hotkeys ..................................................... 14 Inserting the computer into the keyboard cover ......................................................... 15 Removing the computer from the keyboard cover ......................................................... 17 Using the keyboard ................................... 17 Pairing with the X313 ................................ 18 Charging the keyboard.............................. 19 Troubleshooting ........................................ 19 Cradle (optional) .................................... 20 Front view ................................................ 20 Back view (stand not shown) ................... 21 Left view (stand not shown) ...................... 22 Enabling Bluetooth from Windows 8 ......... 39 Adding a Bluetooth device ..................... 40 BIOS utility 43 Boot sequence....................................... 43 Setting passwords ................................. 43 Acer ProShield 45 Overview................................................ 45 Setting up Acer ProShield...................... 45 Personal Secure Drive .............................. 47 Credential Manager ............................... 48 Fingerprint Registration* ........................... 48 Data Protection ...................................... 49 Data Removal ........................................ 49 Securing your computer 50 Using passwords ................................... 50 Entering passwords .................................. 50 Power management 52 Saving power ......................................... 52 Battery pack 54 Battery pack characteristics................... 54 Optimizing battery life ............................... 55 Checking the battery level......................... 56 Battery-low warning .................................. 56 Memory card reader 58 Connectivity options............................... 58 Video and audio connectors 60 Connecting the computer to the cradle.. 23 HDMI Micro 61 Recovery Creating a recovery backup................... Creating a drivers and applications backup ................................................... Recovering your system ........................ Universal Serial Bus (USB) 62 25 25 28 29 Reinstalling drivers and applications......... 30 Returning to an earlier system snapshot .. 31 Returning your system to its factory condition.................................................... 32 Recovering from system recovery DVDs .. 33 Recovering from Windows ........................ 33 Connecting to the Internet 36 Connecting with a cable ........................ 36 Built-in network feature ............................. 36 Connecting wirelessly............................ 37 Frequently asked questions 64 Requesting service ................................ 65 Tips and hints for using Windows 8.1 .... 67 How do I get to Start? ............................... 67 What are "Charms?" ................................. 67 Can I boot directly to the desktop? ........... 68 How do I jump between apps?.................. 68 How do I turn off my computer?................ 68 How do I unlock my computer?................. 68 How do I set the alarm? ............................ 70 Where are my apps?................................. 71 What is a Microsoft ID (account)?............. 73 How do I add a favorite to Internet Explorer?................................................... 73 How do I check for Windows updates?..... 73 Where can I get more information?........... 73 Connecting to a wireless LAN................... 37 Connecting to a 3G network ..................... 38 Troubleshooting ..................................... 74 Using a Bluetooth connection 39 Enabling and disabling Bluetooth .......... 39 Troubleshooting tips.................................. 74 Error messages......................................... 74 4 - Table of contents Internet and online security 75 First steps on the net ............................. 75 Protecting your computer.......................... 75 Choose an Internet Service Provider ........ 75 Network connections................................. 76 Surf the Net!.............................................. 78 Security ..................................................... 79 -5 Getting started... In this section you will find: • • • • • • Useful information on caring for your computer and your health Where to find the power button, ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using Acer’s bundled software 6 - First things first FIRST THINGS FIRST We would like to thank you for making this Acer comptuer your choice for meeting your mobile computing needs. Your guides To help you use your Acer computer, we have designed a set of guides: First off, the Setup Guide helps you get started with setting up your computer. The Quick Guide introduces you to the basic features and functions of your new computer. For more on how your computer can help you to be more productive, please refer to the User’s Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. In addition it contains general regulations and safety notices for your computer. It is available in Apps (swipe upwards from the bottom of the screen and tap All apps then tap Acer User’s Manual from the list). Alternatively, swipe the right-hand edge of the screen inwards and tap Search, tap the text box to open the onscreen keyboard and start typing 'User’s Manual' to display the results; tap Acer User’s Manual. Basic care and tips for using your computer Turning your computer on and off To turn the power off, do the following: • Tap the Settings charm > Power > Shut down. To turn the power off (to get into BIOS upon reboot), do the following: • Tap the Settings charm > Change PC settings > General. Under "Advanced startup", tap Restart now. The "Choose an option" screen displays. Tap Turn off your PC. Note See "BIOS utility" on page 43 for more information. First things first - 7 If you need to power down the computer for a short while, but don’t want to completely shut it down, you can put it into Sleep mode by: • Pressing the power button. - OR • Tapping the Settings charm > Power > Sleep. Note If you cannot power off the computer normally, press and hold the power button for more than four seconds to shut down the computer (the power button’s battery LED should be off). If you turn off the computer and want to turn it on again, wait at least two seconds before powering up. Taking care of your computer Your computer will serve you well if you take care of it. • Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator. • Do not expose the computer to temperatures below 0º C (32º F) or above 50º C (122º F). • Do not subject the computer to magnetic fields. • Do not expose the computer to rain or moisture. • Do not spill water or any liquid on the computer. • Do not subject the computer to heavy shock or vibration. • Do not expose the computer to dust or dirt. • Never place objects on top of the computer. • Do not slam the computer display when you close it. • Never place the computer on uneven surfaces. Taking care of your AC adapter Here are some ways to take care of your AC adapter: • Do not connect the adapter to any other device. • Do not step on the power cord or place heavy objects on top of it. Carefully route the power cord and any cables away from foot traffic. 8 - First things first • When unplugging the power cord, do not pull on the cord itself but pull on the plug. • The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord. Also, the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off the computer. 2. Disconnect the AC adapter. 3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners. If either of the following occurs: • The computer has been dropped or the body has been damaged; • The computer does not operate normally. Please refer to Frequently asked questions on page 64. Your Acer computer tour - 9 YOUR ACER COMPUTER TOUR After setting up your device as illustrated in the setup poster, let us show you around your new Acer computer. You can enter information into you new computer via the touchscreen. Computer Your computer has two optional components: a keyboard cover and cradle. The following set of images will show you the computer and the optional components. The views are labeled as if you are holding the computer with the screen towards you and the camera at the top. Front view 1 2 3 No. 1 2 3 Item Camera indicator light Webcam Windows key Description Lights up when camera is active. Web camera for video communication. Press once to open the Start menu. 10 - Your Acer computer tour Back view 1 2 No. 1 2 Item Integrated webcam Camera indicator light Description Web camera for video communication. Lights up when camera is active. Top view 1 No. 1 Item Ventilation and cooling fan Description Allows the computer to stay cool. Do not cover or obstruct the openings. Note Display orientation may be fixed when apps designed for a specific orientation are running. These include games and other full-screen apps. When making video calls, you should always hold the computer in landscape orientation. Your Acer computer tour - 11 Bottom view 1 No. Item 1 Speakers Description Deliver stereo audio output. Left/right views 1 2 3 6 7 8 4 5 No. Icon Item Description Internal microphone for sound recording. Supports high-definition digital video connections. 1 Microphone 2 micro HDMI port 3 USB 3.0 port Connects to USB devices. 4 DC-in jack Connects to an AC adapter. Reset Insert a paperclip into the hole and press for four seconds to reset the computer (simulates removing and reinstalling the battery). 5 12 - Your Acer computer tour No. Icon Item Headset/speaker jack 6 Power button 7 Battery LED 8 +/- Volume key Description Connects to audio devices (e.g., speakers, headphones) or a headset with microphone. Press to turn the computer on; press again to place the computer in Sleep mode. Press and hold to turn the computer off. Indicates the computer's battery status. See table below. Press to increase or decrease volume. Information on USB 3.0 • • • • USB 3.0 compatible ports are blue. Compatible with USB 3.0 and earlier USB devices. For optimal performance, use USB 3.0-certified devices. Defined by the USB 3.0 (SuperSpeed USB) specification. LED Indicators LED color Blue State Steady Blue On briefly Amber Steady Amber On briefly Amber Blinking Off Description The computer is fully charged and plugged in. The computer is fully charged and running on battery power. After pressing the power button, the blue LED stays lit for a few seconds before turning off. The computer is charging and plugged in. The computer is not fully charged and running on battery power. After pressing the power button, the amber LED stays lit for a few seconds before turning off. The battery is critically low or abnormal battery situation. The computer is off. Your Acer computer tour - 13 Environment • Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% Keyboard cover (optional) The following section describes the keyboard cover. Keyboard front view 1 2 3 4 5 No. Icon Item Description Indicates the keyboard’s battery status (see table below). 1 Battery LED 2 Power button Turns the keyboard on and off. USB connector Use the provided USB charging cable to charge the keyboard’s embedded battery. Inserting the computer into the keyboard cover on page 15. 3 14 - Your Acer computer tour No. Icon Item 4 Function LED 5 Keyboard Description Indicates the keyboard’s function status (see table below). For entering data into your computer. Battery LED State Blue (solid) Orange (solid) Orange (blinking slowly) Orange (blinking quickly) Orange (blinking) Description The keyboard is plugged in and fully charged. The keyboard is plugged in and charging. The keyboard is not plugged in and the battery is low. The keyboard is not plugged in and the battery is critically low or there is an abnormal state. The keyboard is in pairing mode (the function LED also blinks). Function LED State Blue (solid) Blue (blinking) Blue (blinking) Description The LED turns solid blue for five seconds after turning the keyboard on. The LED blinks after turning the keyboard off. The keyboard is in pairing mode (the battery LED also blinks). Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like settings and volume output. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Your Acer computer tour - 15 Inserting the computer into the keyboard cover Note Always use caution when using and transporting the keyboard cover. Acer recommends using two hands when holding the keyboard case. 1. Place the holder into the keyboard's channel to put the holder in position. 2. Place the bottom part of the computer into the holder's bottom section. To avoid possible scratching and damage, do not insert the computer into the top section first. 16 - Your Acer computer tour 3. Lean the tablet back into the holder and press the tablet's top edges to ensure the holder’s tabs secure it in place.The computer is now secure in the keyboard cover. Note To avoid possible damage, do not carry the holder with the computer facing outside. Your Acer computer tour - 17 Removing the computer from the keyboard cover 1. Press the holder’s tabs located on the top of the holder. 2. Pull the computer away from the holder. Using the keyboard Your Bluetooth keyboard comes pre-paired with the X313. You only need to turn on the keyboard and the X313 Bluetooth function by doing the following: 1. Tap the Settings charm > Change PC settings > Wireless. 2. Under Wireless devices, ensure the Bluetooth switch is set to On. 3. Press and hold the keyboard's Power button until the function LED comes on (the function LED will turn on for 5 seconds and then turn off). 18 - Your Acer computer tour 4. To turn off the keyboard, press and hold the keyboard's Power button until the function LED blinks. Release the Power button. Note To save power, turn the keyboard off when not in use. Pairing with the X313 If your Bluetooth keyboard loses connection with the X313, you will need to pair again. After the pairing process is complete, you're able to turn your keyboard off and on again without having to pair again. 1. Tap the Settings charm > Change PC settings > Devices 2. Tap the Acer Keyboard Cover (or Acer TravelMate X313 Bluetooth Keyboard) option and then tap the minus sign to the right to remove the device (it may take a moment for the keyboard to be removed from the device list.) Note The name of the keyboard may vary. 3. Press and hold the Power button until both the battery and the function LEDs blink repeatedly. Release the Power button. The keyboard is now in pairing mode. Note The keyboard stays in pairing mode for three minutes. 4. Tap Add a device. The X313 searches for any available Bluetooth devices to pair with. 5. Once it finds the Acer Keyboard Cover (or Acer TravelMate X313 Bluetooth Keyboard), tap it. Note The name of the keyboard may vary. Your Acer computer tour - 19 6. The screen now displays a six-digit passcode. Using the keyboard, enter the passcode and press Enter. Note The passcode is only valid for one minute. If the passcode disappears or if you enter a wrong passcode, repeat the steps above to pair. 7. Once pairing is complete, the function LED will stop blinking. Charging the keyboard The keyboard cover comes with an embedded battery and a USB charging cable. The cable's large end connects to the tablet's USB port and the small end connects to the keyboard's micro USB port. When the battery LED quickly blinks orange, the keyboard's battery is critically low and needs to be charged. Keep the keyboard connected until the Battery LED is blue. You can still use the keyboard as normal while it is charging. Note The tablet must be on for the keyboard to charge. Troubleshooting Q: My keyboard doesn't do anything when I press the keys. A: There could be several reasons for this. Check the following: 1. The keyboard may be turned off. Press and hold the keyboard's Power button until the function LED comes on (the function LED will turn on for 5 seconds and then turn off). If the function LED blinks, you have turned off the keyboard. Press and hold the keyboard's Power button again until the function LED comes on. 2. The keyboard may be out of charge. Follow the instructions in the "Charging your tablet" section. 20 - Your Acer computer tour Cradle (optional) The following set of images show you the cradle. Note The cradle needs to be plugged into an AC power source. Front view 1 2 3 No. Icon Item Description Accepts one Secure Digital (SD) card. Note: Push to remove/install the card. 1 Card reader 2 USB connector Connects to the computer’s USB port. 3 DC-out jack Provides power from the cradle to the computer. Your Acer computer tour - 21 Back view (stand not shown) 1 2 No. Item 1 2 Description Insert the stand here to rest the computer in portrait Portrait view slot view. Landscape view Insert the stand here to rest the computer in landscape view. slot 22 - Your Acer computer tour Left view (stand not shown) 1 2 3 4 5 No. Icon Item 1 USB 3.0 ports 2 HDMI port 3 4 5 External display (VGA) port Ethernet (RJ-45) port Description Connect to USB devices. To use the cradle’s USB ports, you must plug in the power adapter. Supports high-definition digital video connections. Connects to a display device (e.g., external monitor, LCD projector). Connects to an Ethernet 10/100-based network. DC-in jack Provides power to the cradle. Information on USB 3.0 • • • • USB 3.0 compatible ports are blue. Compatible with USB 3.0 and earlier USB devices. For optimal performance, use USB 3.0-certified devices. Defined by the USB 3.0 (SuperSpeed USB) specification. Your Acer computer tour - 23 Connecting the computer to the cradle This multi-position cradle makes it simple to dock your computer because you don’t have to worry about aligning ports and connectors or placing the computer at the correct angle. To insert the computer into the cradle, do the following: 1. Place the cradle in landscape view. Place the computer into the cradle’s channel with the Windows key at the bottom. The cradle’s USB connector and DC-out jack are now aligned with the computer’s USB port and DC-in jack. 2. Slide the computer to the left until it stops (the cradle’s USB connector and DC-out jack should NOT be visible). To remove the computer from the cradle, do the following: 1. Place the cradle in landscape view. Hold the cradle with one hand and push the computer as shown. 24 - Your Acer computer tour 2. Ensure the computer has cleared the cradle’s USB connector and lift the computer out of the cradle. Recovery - 25 RECOVERY If you are having trouble with your computer, and the frequently asked questions do not help, you can 'recover' your computer - i.e. return it to an earlier state. This section describes the recovery tools available on your computer. Acer provides Acer Recovery Management, which allows you to create a recovery backup, a drivers and applications backup, and to start recovery options, either using Windows tools, or the recovery backup. Note Acer Recovery Management is only available with a pre-installed Windows operating system. Important We recommend that you create a Recovery Backup and Drivers and Applications Backup and as soon as possible. In certain situations a full recovery will require a USB recovery backup. Creating a recovery backup To reinstall from a USB storage drive, you must first create a recovery backup. The recovery backup includes the entire original contents of your computer’s hard drive, including Windows and all factory-loaded software and drivers. Using this backup will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data. Note Make sure you have a USB drive with a capacity of at least 16 GB. 26 - Recovery 1. From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps. 2. Click Create Factory Default Backup. The Recovery Drive window opens. Make sure Copy contents from the recovery partition to the recovery drive is selected. This provides the most complete and safest recovery backup. 3. Plug in the USB drive then click Next. Recovery - 27 • Make sure your USB drive has enough capacity before continuing. The recovery backup requires at least 16 GB of storage 4. You will be shown the backup progress on the screen. 5. Follow the process until it completes. 6. After creating the recovery backup, you can choose to delete the recovery information on your computer. If you delete this information, you can only use the USB recovery backup to restore your computer, if you lose or erase the USB drive, you cannot restore your computer. 7. Unplug the USB drive and label it clearly. Important Write a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember. 28 - Recovery Creating a drivers and applications backup To create a Drivers and Applications Backup, that contains the factory-loaded software and drivers needed by your computer, you may use either a USB storage drive or, if your computer features a DVD recorder, one or more blank recordable DVDs. 1. From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps. 2. Click Create Drivers and Applications Backup. Plug in the USB drive or insert a blank DVD into the optical drive, then click Next. • If you are using a USB drive, make sure your USB drive has enough capacity before continuing. Recovery - 29 • If using DVDs, it will also show the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs. 3. Click Start to copy files.You will be shown the backup progress on the screen. 4. Follow the process until it completes: • If you are using optical discs, the drive ejects each disc as it completes burning it. Remove the disc from the drive and mark it with a permanent marker. If multiple discs are required, insert a new disc when prompted, then click OK. Continue until the process is complete. • If you are using a USB drive, unplug the drive and label it clearly. Important Write a unique, descriptive label on each backup, such as 'Drivers and Applications Backup'. Make sure you keep the backup in a safe place that you will remember. Recovering your system To recover your system: 1. Perform minor fixes. If only one or two items of software or hardware have stopped working correctly, the problem may be solved by reinstalling the software or the device drivers. To reinstall software and drivers that were pre-installed at the factory, see Reinstalling drivers and applications on page 30. 30 - Recovery For instructions on reinstalling software and drivers that were not pre-installed, see that product’s documentation or support Web site. 2. Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning your system to a previous state when everything was working correctly. For instructions, see Returning to an earlier system snapshot on page 31. 3. Reset your operating system. If nothing else has solved the problem and you want to reset your system, but keep your user information, see Returning your system to its factory condition on page 32. 4. Reset your system to its factory condition. If nothing else has solved the problem and you want to reset your system to factory condition, see Returning your system to its factory condition on page 32. Reinstalling drivers and applications As a troubleshooting step, you may need to reinstall the applications and device drivers that came pre-installed on your computer from the factory. You can reinstall using either your hard drive or the backup you have created. • Other applications - If you need to reinstall software that did not come pre-installed on your computer, you need to follow that software’s installation instructions. • New device drivers - If you need to reinstall device drivers that did not come pre-installed on your computer, follow the instructions provided with the device. Recovery - 31 If you are reinstalling using Windows and the recovery information stored on your computer: • From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps. • Click Reinstall Drivers or Applications. • You should see the Contents section of the Acer Resource Center. • Click the install icon for the item you want to install, then follow the onscreen instructions to complete the installation. Repeat this step for each item you want to reinstall. Returning to an earlier system snapshot Microsoft System Restore periodically takes a 'snapshot' of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. 32 - Recovery Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Note For more information about using Microsoft System Restore, from Start, type 'Help' and then click Help and Support in the list of apps. Type 'Windows system restore' in the Search Help box, then press Enter. Returning to a restore point 1. From Start, type 'Control Panel' and then click Control Panel in the list of apps. 2. Click System and Security > Action Center, then click Recovery at the bottom of the window. 3. Click Open System Restore, then Next. 4. Click the latest restore point (at a time when your system worked correctly), click Next, then Finish. 5. A confirmation window appears; click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer. Returning your system to its factory condition If your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can recover from either your hard drive or the recovery backup you have created. • If you can still run Windows and have the system recovery DVDs that came with your computer, see Recovering from system recovery DVDs on page 33. • If you can still run Windows and have not deleted the recovery partition, see Recovering from Windows on page 33. Recovery - 33 Recovering from system recovery DVDs Note This section may not apply to your model. Your computer comes with system recovery DVDs, but does not contain an optical disc drive (ODD). Obtain an external ODD and complete the following steps to recover your computer to factory conditions: 1. Shutdown the computer completely by pressing and holding the power button for more than 4 seconds or by tapping the Settings charm > Change PC settings > General. Under "Advanced startup", tap Restart now. The "Choose an option" screen displays. Tap Turn off your PC. 2. Connect the ODD to your computer. 3. Enter the computer’s BIOS - press and hold the Power and Volume up buttons (release both buttons after pressing). 4. Select the Boot option in the left pane. 5. Under "Boot priority order", move EFI DVD/CDROM to the number one position using the provided instructions. 6. Select Exit in the left pane and select Exit Saving Changes on the right side. • Insert the DVD labeled "System DVD" and follow the onscreen instructions to complete the recovery process. Recovering from Windows Start Acer Recovery Management: • From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps. Two options are available, Restore Factory Settings (Reset my PC) or Customized Restore (Refresh my PC). 34 - Recovery Restore Factory Settings deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your system. If you can access important files on your hard drive, back them up now. See Restore Factory Settings with Acer Recovery Management on page 34. Customized Restore will attempt to retain your files (user data) but will reinstall all software and drivers. Software installed since you purchased your PC will be removed (except software installed from the Windows Store). See Customized Restore with Acer Recovery Management on page 35. Restore Factory Settings with Acer Recovery Management 1. Click Restore Factory Settings. Important 'Restore Factory Settings' will erase all files on your hard drive. 2. The Reset your PC window opens. Images for reference only. 3. Click Next, then choose how to erase your files: a. Just remove my files quickly erases all files before restoring your computer and takes about 30 minutes. Recovery - 35 b. Fully clean the drive completely cleans the drive after each file is erased, so no files can be viewed after the recovery. Cleaning the drive takes much longer, up to 5 hours, but is much more secure as old files are completely removed. 4. Click Reset. 5. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. 6. After the recovery has finished, you can start using your computer by repeating the first-start process. Customized Restore with Acer Recovery Management 1. Click Customized Restore (Retain User Data). 2. The Refresh your PC window opens. 3. Click Next, then Refresh. 4. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process takes about 30 minutes. 36 - Connecting to the Internet CONNECTING T O TH E INTERNET Note Information in this section may not apply to your computer. This chapter includes basic information on types of connections, and getting connected to the Internet. For detailed information, please refer to Network connections on page 81. Connecting with a cable Built-in network feature The built-in network feature makes it easy for you to connect your computer to the Internet using a cable. But first, an Internet Service Provider (ISP) -- usually a phone or cable company -- will have to go to your home or office to set up Internet service. The ISP will install a small box, called a router, that will allow you to connect to the Internet. Once your router is set up, all you have to do is plug one end of a network cable into the network port on your computer, and the other end into a port on your router. (Refer to the image below.) Then, you'll be ready to get online. Connecting to the Internet - 37 Connecting wirelessly Connecting to a wireless LAN A wireless LAN (or WLAN) is a wireless local area network, which can link two or more computers without using wires. Once connected to WLAN, you can access the Internet. You can also share files, other devices, and even your Internet connection itself. Warning Using wireless devices while flying in aircraft may be prohibited. All wireless devices must be switched off before boarding an aircraft and during take-off, as they may be dangerous to the operation of the aircraft, disrupt communications, and even be illegal. You may turn on your computer’s wireless devices only when informed that it is safe to do so by the cabin crew. Your computer's wireless connection is turned on by default and Windows will detect and display a list of available networks during setup. Select your network and enter the password if required. Acer notebook computers feature an Airplane mode hotkey that turns the network connection on or off. You can use the network management options to turn your wireless network on/off or control what is shared over the network. From the Start screen, start typing ’wireless’ then select Connect to a network or Change Wi-Fi settings. Otherwise, open Internet Explorer and follow the instructions. Note Please refer to your Internet Service Provider (ISP) or router documentation for details on connecting to the Internet. 38 - Connecting to the Internet Connecting to a 3G network If your computer has a SIM slot, you can connect to the Internet using a 3G (cellular phone) network. To do this, you must have a compatible SIM card and a data contract with your cellular provider. Note Please contact your cellular provider for details on connecting to the Internet via 3G. Using a Bluetooth connection - 39 USING A BLUETOOTH CONNECTION Bluetooth is a technology enabling you to transfer data wirelessly over short distances between many different types of devices. Bluetoothenabled devices include computers, cell phones, tablets, wireless headsets, and keyboards. To use Bluetooth, you must ensure the following: 1. Bluetooth is enabled on both devices. 2. Your devices are "paired" (or connected). Enabling and disabling Bluetooth The Bluetooth adapter must be enabled on both devices. For your computer, this may be an external switch, a software setting, or a separate Bluetooth dongle plugged into the computer’s USB port (if no internal Bluetooth adapter is available). Note Please check your devices owner’s manual to determine how to turn on its Bluetooth adapter. Enabling Bluetooth from Windows 8 Bluetooth on your computer is disabled by default. To enable your computer’s Bluetooth adapter, do the following: 1. Open the Charms and select Settings > Change PC Settings > Wireless; in the results, tap on Wireless. 2. Tap the toggle next to Bluetooth to enable/disable it. 3. Then, from the desktop notification area, tap the Bluetooth icon, and select Open Settings. 40 - Using a Bluetooth connection 4. Select the Allow Bluetooth devices to find this computer check box, tap Apply, and then tap OK. Adding a Bluetooth device Every new device must first be "paired" with your computer’s Bluetooth adapter. This means it must first be authenticated for security purposes. You only need to pair once. After that, simply turning on the Bluetooth adapter of both devices will connect them. From the notification area, tap the Bluetooth icon, and select Add a Bluetooth Device. Using a Bluetooth connection - 41 Tap on the device you want to add. A code displays on your computer, which should match the code displayed on your device. Select Yes. Then, accept the pairing from your device. Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN. In the case of one of the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device’s user manual for more information. Your device will show up in the list of devices if it was successfully paired. Open the Control Panel and under Hardware and Sound tap 42 - Using a Bluetooth connection on View devices and printers. Right tap on your device and select Advanced Operations > Connect to operation window. The operation window enables you to play music and audio from your device through your computer, send files to your device and change Bluetooth settings. BIOS utility - 43 BIOS UTILITY The BIOS utility is a hardware configuration program built into your computer's BIOS. Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run it. To enter the BIOS utility, do the following: • Ensure your computer is completely powered off (Turning your computer on and off on page 6). Press and hold the Volume Up key and then press the Power button. Release both buttons. Boot sequence To set the boot sequence in the BIOS utility, activate the BIOS utility, then select the Boot option in the left pane. Under "Boot priority order", change the sequence as desired. Setting passwords To set a password on boot, activate the BIOS utility, then select Security from the left pane. Under "Set Supervisor Password", select Enter. Enter your desired password and select OK. Under "Password on Boot:", set the option to Enabled. 44 - Keeping your computer and data safe... In this section you will find: • • • • How to secure your computer Setting passwords What you need to prepare when you’re traveling How to get the most out of your battery Acer ProShield - 45 ACER PROSHIELD Overview An all-in-one security solution, Acer ProShield provides an embedded security solution to address the following points of vulnerability: • Securing the device against unauthorized access • Protecting local storage • Securing the network Acer ProShield includes five modules that will secure your device from unauthorized access and intrusion. Note Your computer may not have all the modules mentioned below. Please refer to your computer’s specifications to confirm which modules are supported. • Credential Manager - Password, Fingerprint registration (if your PC has a fingerprint scanner), Online accounts configuration • Pre-Boot Authentication - Boot sequence and device security • Data Protection - Personal secure drive, file and folder encryption • Data Removal - File shredder • Information - About this software Setting up Acer ProShield The first time you run Acer ProShield, you will be led through a setup wizard that allows you to set up the parameters for Acer ProShield. 46 - Acer ProShield Tap Start to begin. You will be required to set a password, and can choose to create a Personal Secure Drive. Note Select a password that you will remember, but is difficult to guess. Do not use words that can be found in a dictionary. It is advisable to use a combination of letters and numbers. Once you have set a password, you can tap Next to proceed to setting up a Personal Secure Drive or tap Finish to exit the wizard. Acer ProShield - 47 Personal Secure Drive The Personal Secure Disk (PSD) is a secure section of your hard disk where you can save files. You can only get access to the PSD via password or fingerprint authentication. Once setup is finished, you can go to the ProShield Console to manage your computer or make changes to the settings. Use the menu in the left-hand pane to make changes. 48 - Acer ProShield Credential Manager Here you can set and manage your credentials, including Pre-boot authentication. You can change your ProShield and Windows passwords, register fingerprints, manage online account information, and back up or restore credential information. Fingerprint Registration* * (only if your PC has a fingerprint scanner) You can use a fingerprint scanner to secure your PC from unauthorized access. Register two or more fingerprints that can then be used to access your PC during start up, instead of your password. Tap Registration Tutorial for more information. Acer ProShield - 49 Data Protection Here you can select files for encryption or decryption, and manage your Personal Secure Drive. Data Removal Here you can select files to be completely removed from the hard disk. The File Shredder overwrites the data to make recovering the data impossible. Warning Make sure you select only the information you want to shred. Once you have shredded a file or folder, it is impossible to recover the data. 50 - Securing your computer SECURING Y O U R C O MP U TE R Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your computer. Using passwords Passwords protect your computer from unauthorized access. Setting these passwords creates several different levels of protection for your computer and data: • Supervisor Password prevents unauthorized entry into the BIOS utility. Once set, you must enter this password to gain access to the BIOS utility. See BIOS utility on page 43. • User Password secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from Hibernation (if available) for maximum security. • Password on Boot secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from Hibernation (if available) for maximum security. Important Do not forget your Supervisor Password! If you forget your password, please get in touch with your dealer or an authorized service center. Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility at boot-up (See BIOS utility on page 43). • Type the Supervisor Password and press <Enter> to access the BIOS utility. If you enter the password incorrectly, a warning message appears. Try again and press <Enter>. Securing your computer - 51 • When the User Password is set and the password on boot parameter is enabled, a prompt appears at boot-up. • Type the User Password and press <Enter> to use the computer. If you enter the password incorrectly, a warning message appears. Try again and press <Enter>. Important You have three chances to enter a password. After each failed attempt, press the Windows key to try again. If you fail to enter the password correctly after three tries, the system halts. Press and hold the power button for four seconds to shut down the computer. Then turn on the computer and enter the BIOS utility to try again. 52 - Power management POWER MANAGEMENT This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If no activity is detected for a period of time, the computer stops some or all of these devices in order to conserve energy. Saving power Disable Fast startup Your computer uses Fast startup to start quickly, but also uses a small amount of power to check for signals to start. These checks will slowly drain your computer’s battery. If you prefer to reduce your computer’s power requirements and environmental impact, turn off Fast startup: Note If Fast startup is off, your computer will take longer to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN). 1. Open the desktop. 2. Tap Power Options in the Notification area. 3. Select More Power Options. 4. Select Choose what the power buttons do. Power management - 53 5. To access Shutdown Settings, select Change settings that are currently unavailable. 6. Scroll down and disable Turn on fast startup. 7. Select Save changes. 54 - Battery pack BATTERY PACK The computer uses an embedded battery pack that gives you long use between charges. Battery pack characteristics The battery pack has the following characteristics: • Employs current battery technology standards. • Delivers a battery-low warning. The battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer. However, recharging with the computer turned off results in a significantly faster charge time. Note You are advised to charge the battery before retiring for the day. Charging the battery overnight before traveling enables you to start the next day with a fully charged battery. Conditioning a new battery pack Before you use a battery pack for the first time, there is a conditioning process that you should follow: 1. Connect the AC adapter and fully charge the battery. 2. Disconnect the AC adapter. 3. Turn on the computer and operate using battery power. 4. Fully deplete the battery until the battery-low warning appears. 5. Reconnect the AC adapter and fully charge the battery again. Follow these steps again until the battery has been charged and discharged three times. Battery pack - 55 Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. Warning Do not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack. By following the battery conditioning process you condition your battery to accept the maximum possible charge. Failure to follow this procedure will prevent you from obtaining the maximum battery charge, and will also shorten the effective lifespan of the battery. In addition, the useful lifespan of the battery is adversely affected by the following usage patterns: • Using the computer on constant AC power. • Not discharging and recharging the battery to its extremes, as described above. • Frequent use; the more you use the battery, the faster it will reach the end of its effective life. A standard computer battery has a life span of more than 1,000 charges. Optimizing battery life Optimizing battery life helps you get the most out of battery operation, prolonging the charge/recharge cycle and improving recharging efficiency. You are advised to follow the suggestions set out below: • Use AC power whenever possible, reserving battery for on-the-go use. • Eject a PC Card if it is not being used, as it will continue to draw power (for selected models). • Store your PC in a cool, dry place. The recommended temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge faster. • Excessive recharging decreases the battery life. • Look after your AC adapter and battery. 56 - Battery pack Checking the battery level The Windows power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the Windows power meter. Warning Connect the AC adapter as soon as possible after the battery-low warning appears. Data will be lost if the battery becomes fully depleted and the computer shuts down. When the battery-low warning appears, the recommended course of action depends on your situation: Situation Recommended Action 1. Plug the AC adapter into the computer, and then connect to the mains power supply. The AC adapter 2. Save all necessary files. and a power outlet 3. Resume work. are available. Turn off the computer if you want to recharge the battery rapidly. The AC adapter or 1. Save all necessary files. a power outlet is 2. Close all applications. unavailable. 3. Turn off the computer. - 57 Ports and connectors... In this section you will find: • Information on the ports and connectors fitted to your computer 58 - Memory card reader MEMORY CARD READER Connectivity options Your computer has a card reader and other ports/jacks that allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read the following section. Memory card reader Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones. Inserting a memory card 1. Align the card so that the connector points towards the port, with the connectors facing down. 2. Carefully slide the card into the port. If you find you need to use any force to insert the card, try reorientating the card slightly. 3. Push the card until it clicks into place. A few millimetres of the card will extend from beyond the slot. If the card contains some files, the Windows Auto Play window may appear (this depends on the contents of the card) and ask you if you wish to use a program to access the contents of the card. Select an option here if it is appropriate, otherwise select Cancel. If the card contains no files, or unknown files, a window will open showing the contents of the card. SD, SDHC and SDXC cards Different types of SD cards cover different capacities, while using the same overall design. SD cards contain up to 4 GB, SDHC cards contain up to 32 GB, and SDXC cards can contain up to 2048 GB Memory card reader - 59 (2 TB). Your computer provides an SDHC or SDXC compatible card reader. Note SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type. Removing a card from a memory card reader 1. Click on Show hidden icons arrow in the Notification Area (next to the clock). 2. Click on the Safely Remove Hardware icon. 3. Click on Eject SD Card (or the name of the device). 4. Wait until a Safe to Remove Hardware message is displayed. 5. Remove the card. 2 1 3 60 - Video and audio connectors VIDEO AND AUDIO CONNECTORS Connect to a monitor with a VGA or DVI port (the type of connection supported depends on your computer’s configuration). The appropriate cable is usually included with the monitor. Follow these steps to connect an monitor to your computer: 1. Check that the computer is powered off and the monitor power switch is turned off. 2. Attach the video cable to the monitor port on the computer. Secure the cable connection with the screws provided. 3. Connect the monitor power cable and plug it into a properly grounded wall outlet. 4. Follow any setup instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer. 6. Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor. If necessary change the display settings used by the computer. Note To access the display controls, press the Windows key ( "Display" and then click on Display. ) + W, type Headphones and microphone These ports allow you to connect audio devices. Use the headphone port to plug in stereo headphones or powered speakers. Plugging an audio device to the headphone port disables the built-in speakers. Use the microphone port to connect an external microphone for mono recording; plugging in an external microphone disables the built-in microphone. Note Some computers have a single "combo" port that allows you to use single-pin headsets with a built-in microphone. These headsets are most commonly used with smartphones. HDMI Micro - 61 HDMI MICRO HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video monitor, such as a digital television (DTV) with a single cable. The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality. HDMI Micro delivers the same high-quality playback as standard HDMI, with a slimmer connector, ideal for use in slim-and-light notebooks and tablet computers. Note An HDMI Micro-to-HDMI adapter is included with certain models. 62 - Universal Serial Bus (USB) UNIVERSAL SERIAL BUS (USB) The USB port is a high-speed port which allows you to connect USB peripherals, such as a mouse, an external keyboard, additional storage (external hard disks), or any other compatible device. Note Two USB standards are currently available on Acer computers: USB 2.0 (High-speed USB) and USB 3.0 (SuperSpeed USB). USB 2.0 ports on Acer computers have a black tongue in the port, while USB 3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged into USB 3.0 ports. Consult your device’s documentation to see which standard it supports. You can also charge devices such as tablets, smartphones, or other devices through a USB port. Some USB 3.0 ports support charging devices when the computer is in Hibernate or turned off. Additionally, you can use a USB hub to connect multiple devices to a single USB port. Important When removing a USB storage device, you should right-click on the USB icon in the Windows task bar and select "Eject <device>" to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral. - 63 Got a question? In this section you will find: • • • • • Frequently asked questions Tips for using Windows 8.1 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information 64 - Frequently asked questions F R E Q U E N TL Y ASKED QUESTIONS The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one. I turned on the power, but the computer does not start or boot up. Look at the power button’s battery LED indicator: • If it is not lit, no power is being supplied to the computer. If you are using the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. Nothing appears on the screen. The computer’s power management system automatically blanks the screen to save power. Press the power button to turn the display back on. If pressing a key does not turn the display back on, the brightness level might be too low. Tap the Settings charm > Screen to adjust the brightness level. No audio is heard from the computer. Check the following: • The volume may be muted. Look at the volume control (speaker) icon by tapping the Settings charm > Volume. If the speaker has an "x" next to it, tap on the Volume icon to display the volume bar. At the top of the bar, tap the speaker icon to un-mute. • The volume level may be too low. Look at the volume control (speaker) icon by tapping the Settings charm > Volume. Tap the Volume icon and adjust the volume accordingly. • If headphones, earphones or external speakers are connected to the line-out port on the computer, the internal speakers automatically turn off. Windows Store app installation Some Windows 8 apps may not install from the Windows Store even if there is a network connection. Two common solutions include the following: Frequently asked questions - 65 Updating your app 1. Push the Windows key on your tablet and tap Store to open the Windows Store. 2. Swipe in from the right edge of the screen, and then tap Settings. 3. Tap App updates. If you haven't signed in to the Windows Store, sign in using your Microsoft account. 4. Tap Check for updates. 5. If updates are available, swipe down on the app updates you want, and then tap Install. Reinstalling the app 1. Push the Windows key on your tablet, swipe down on the app you want to uninstall, tap Uninstall, and then tap Uninstall. 2. Tap Store to open the Windows Store. 3. Swipe down from the top edge of the screen, and then tap Your apps. 4. Tap the app you want to install, and then tap Install. 5. For more information, please refer to the following Microsoft web page, which contains troubleshooting information: http://windows.microsoft.com/en-us/windows-8/mobilebroadband-from-start-to-finish In addition, Microsoft provides an apps troubleshooter, which attempts to detect and fix Windows Store app issues. You can download it from the following link: http://go.microsoft.com/fwlink/?LinkId=268423 Requesting service International Travelers Warranty (ITW) Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. An ITW passport came with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly. 66 - Frequently asked questions Always have your ITW passport on hand, especially when you travel, to receive the benefits from our support centers. Attach your proof-ofpurchase to the ITW passport. If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. Please visit www.acer.com. Before you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps). You are required to provide the following information: Name: Address: Telephone number: Machine and model type: Serial number: Date of purchase: F r e qu e nt ly a sk Frequently asked questions - 67 Tips and hints for using Windows 8.1 We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started. How do I get to Start? Press the Windows key; tap the Start button on the desktop taskbar; or swipe the right-hand edge of the screen inwards and tap the Start charm. Where’s the Start button? The Start button will appear in the desktop taskbar. Tapping it will open Start where you can launch apps. How do I see all of my apps? Swipe upwards from the bottom of Start. Can I make the "All apps" view the default for Start? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Tap and hold the taskbar until you see the square outline. Select Properties from the menu that opens when you remove your finger. 3. From the Navigation tab, check Show the Apps view automatically when I go to Start. What are "Charms?" Charms allow you to perform useful functions, such as sharing content, turning off your PC or changing settings. How do I access the charms? Swipe the right-hand edge of the screen inwards. 68 - Frequently asked questions Can I boot directly to the desktop? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Tap and hold the taskbar until you see the square outline. Select Properties from the menu that opens when you remove your finger. 3. From the Navigation tab, check Go to the desktop instead of Start when I sign in. How do I jump between apps? Swipe the left-hand edge of the screen inwards to cycle through apps that are currently running. How do I turn off my computer? Swipe the right-hand edge of the screen inwards, tap Settings > Power and select the action you'd like to take. Can I just turn off notifications? You can turn off notifications during certain hours so that you can leave your computer running, but not be disturbed by notifications. 1. Swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Search & apps > Notifications. 2. Move the Quiet hours slider to On and select times to start and stop disabling notifications. How do I unlock my computer? Swipe the lock screen upwards and tap a user account icon to unlock the computer. If your account has a password set, you will need to enter the password to continue. Tap and hold the preview icon to see the characters you've entered to ensure the password is correct. Frequently asked questions - 69 Can I personalize the Lock screen? You can personalize the lock screen with a different image, to run a slideshow of images, or to show you quick status and notifications to suit your personal needs. To change the background, swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > PC and devices > Lock screen. From here you can: • Select a background image for the lock screen • Turn the Slide show on or off • Select lock screen apps. How do I set up the lock screen slideshow? 1. Swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > PC and devices > Lock screen. 2. Move the slider to On and select if the slideshow should be played while the computer is running on battery power. 3. Tap Add a folder and open the folder you wish to use (your Pictures folder will open by default). Tap Use this folder > OK. 4. You can see the list of folders under Add a folder. Select a folder name and tap Remove to remove the folder from the lock screen slideshow. 5. Change the other settings to suit your needs. How do I move tiles? Tap and hold a tile to select it, then drag it to the place on Start that you want it to appear. Other tiles will be moved to accommodate the tile in its new location. Can I arrange tiles in groups? Yes, you can. Tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. You will see Name group appear above unnamed groups. You can give the group(s) a name and arrange the tiles within the groups to suit your needs. 70 - Frequently asked questions Can I make tiles bigger or smaller? Swipe upwards from bottom of the screen and tap Customize, tap the tile(s) you wish to resize and tap Resize. Select a size from the menu that appears. How do I close an app? Swipe the window downwards from the top to the bottom of the screen. You need to swipe the window past the half-way point of the screen. Can I change the screen resolution? Swipe the right-hand edge of the screen inwards and tap Search, tap the text box to open the onscreen keyboard and start typing 'Control Panel' to display the results; tap Control Panel > Adjust screen resolution. How do I set the alarm? Your computer can act as an alarm clock. Start typing ’Alarms’ to search for the Alarms app. 1. Set the time using the sliders on the left-hand side of the screen. 2. Select AM or PM. 3. Choose which days the alarm should go off. 4. Select the notification. Frequently asked questions - 71 5. Save the alarm by tapping the Save icon in the upper right-hand corner. Delete Save Hour Minutes Note The alarm will only sound if your computer is awake at the set time. Where are my apps? Swipe the right-hand edge of the screen inwards and tap Search, type the name of the app you would like to open using the pop-up keyboard. Results will be displayed on the left-hand side of the screen. To view the complete list of apps, swipe upwards from the bottom of the screen and tap All apps. How do I make an app appear on Start? If you're in All apps and you want to make an app appear on Start, Tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. Tap Pin to Start from the menu that appears at the bottom of the screen. How do I remove a tile from Start? Tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. Tap 72 - Frequently asked questions the tile(s) you wish to remove and tap Unpin from Start from the menu that appears at the bottom of the screen. How do I make an app appear on my taskbar? If you're in All apps and you want to make an app appear on the taskbar, tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. Select Pin to taskbar from the menu that appears at the bottom of the screen. How do I install apps? You can download Windows Store apps from Store. You will need to have a Microsoft ID to purchase and download apps from Store. I can't find apps like Notepad and Paint! Where are they? Swipe the right-hand edge of the screen inwards and tap Search, type the name of the app you would like to open using the pop-up keyboard. Alternatively, open All apps and scroll to ’Windows Accessories’ to see the list of legacy programs. Can I use more than one app at a time? 1. Tap on a tile to open an app from the Start screen. 2. Return to the Start screen and repeat the process. 3. Swipe right from the left edge of the screen to display the last app that was opened. 4. Swipe right from the left edge of the screen until you see a column divider to display both apps simultaneously. Up to three apps may be displayed via three columns at the same time. Can I show my desktop apps first? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Tap and hold the taskbar until you see the square outline. Select Properties from the menu that opens when you remove your finger. 3. From the Navigation tab, check List desktop apps first in the Apps view when it's sorted by category. Frequently asked questions - 73 What is a Microsoft ID (account)? A Microsoft account is an email address and password that you use to sign in to Windows. You can use any email address, but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites. When you sign in to your PC with a Microsoft account, you'll connect your PC to the people, files, and devices you care about. Do I need one? You do not need a Microsoft ID to use Windows 8.1, but it makes life easier because you can sync data across different machines you sign in to using a Microsoft ID. How do I get one? If you've already installed Windows 8.1 and didn't sign in with a Microsoft account or you don't have a Microsoft account and want to get one, swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Accounts > Connect to a Microsoft account, and follow the onscreen instructions. How do I add a favorite to Internet Explorer? Internet Explorer 10 doesn't have traditional favorites, instead you can pin shortcuts to Start. Once you have the page open, swipe upwards from the bottom edge of the screen to open the menu at the bottom of the screen. Tap Pin to Start. How do I check for Windows updates? Swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Update & recovery > Windows Update. Tap Check now. Where can I get more information? For more information please visit the following pages: • Windows 8 and 8.1 tutorials: www.acer.com/windows8-tutorial • Support FAQs: support.acer.com 74 - Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action. Error messages Corrective action Contact your dealer or an authorized service CMOS battery bad center. Contact your dealer or an authorized service CMOS checksum error center. Insert a system (bootable) disk into an external Disk boot failure drive, then press <Enter> to reboot. Contact your dealer or an authorized service Hard disk 0 error center. Hard disk 0 extended Contact your dealer or an authorized service type error center. Contact your dealer or an authorized service I/O parity error center. If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance. Internet and online security - 75 INTERNET AND ONLINE SECURITY First steps on the net Protecting your computer It is vital to protect your computer from viruses and attacks over the Internet (see Security on page 79). A comprehensive Internet security program is offered when you first start your computer. You should activate this protection as soon as possible, certainly before you connect to the Internet. Choose an Internet Service Provider Using the Internet has become a natural part of daily computing. Just a few simple steps can connect you to a vast collection of knowledge and communication tools. To accomplish these steps you should first select an Internet Service Provider (ISP), which supplies the connection between your computer and the Internet. You should research the ISPs available in your region, not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the Internet (you may need additional software or a special ‘box’ that connects to your phone line). Connection types Depending on your computer model, your location and your communication needs, you have several ways to connect to the Internet. Dial-up Some computers include a telephone dial-up (‘modem’) connector. This allows you to connect to the Internet using your telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone line. This type of connection is recommended only if you have limited use of the 76 - Internet and online security Internet as the connection speed is low and connection time is typically charged per hour. DSL (e.g. ADSL) DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the Internet (this requires a ‘micro-filter’ on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped phone exchange (service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, but DSL generally provides very fast and reliable Internet connection. As the connection is always-on, it is generally charged at fixed monthly rates. Note A DSL connection requires an appropriate modem. A modem is usually provided by the ISP when you register. Many of these modems include an ‘router’ that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the Internet. Network connections A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an Internet connection. You can set up a LAN using wired technologies (such as Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth). Wireless networks A wireless LAN or WLAN is a wireless local area network, which may link two or more computers without using wires. Setting up a wireless Internet and online security - 77 network is easy and allows you to share files, peripheral devices and an Internet connection. What are benefits of a wireless network? Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network, for example a printer or scanner. Also you can share an internet connection with other computers in your home. Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings. Components of a wireless LAN To set up your Wireless network at home you need to have the following: Access point (router) Access points (routers) are two-way transceivers that broadcast data into the surrounding environment. Access points act as a mediator between wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their services. Read carefully the documentation supplied with your Access point/router for detailed setup instructions. Wireless adapter An internal wireless adapter is normally already installed in your computer. A button or controls in Windows allow you to activate or deactivate the adapter. Diagram of a working network 1. Access point/router 2. Desktop computer 3. Modem 4. Printer 78 - Internet and online security 5. Portable computer 6. PDA/Smartphone 7. Network cables (RJ45) Turning on/off a wireless network connection Most computers feature a ‘Wi-Fi’ button that turns the network connection on or off. If your computer has wireless access, but does not feature a Communication button, you may turn your wireless network on or off, or control what is shared over the network with the network management options. Press the Windows key ( ) + W, type "HomeGroup" and then Tap on HomeGroup. Warning Using wireless devices while flying in aircraft is prohibited. Switch off all devices before boarding an aircraft; they may be dangerous to the operation of the aircraft, disrupt communications, and even be illegal. Surf the Net! To surf the Internet, you need a program called an Internet browser. Internet Explorer provides an easy and secure web browsing experience. As soon as you have your Internet access installed and you are connected, from Start, Tap the Internet Explorer tile or the icon located on the desktop and take your Internet experience to a new level! Acer website To get you started why not visit our website, www.acer.com. Acer is dedicated to provide you with on-going personalied support. Check out our Support section to get help tailored to your needs. www.acer.com is your portal to a world of online activities and services: visit us regularly for the latest information and downloads! Internet and online security - 79 Security You are probably eager to explore everything the Internet has to offer. In order for you to be safe online, Acer has pre-installed McAfee Internet Security Suiteon your computer. Norton Internet Security runs quietly in the background to block today’s complex threats and protect your identity when you shop, bank, or browse online. McAfee Internet Security Suite blocks online identity theft, detects and eliminates spyware, removes viruses and Internet worms, protects against hackers. Definitions What is a virus? Malicious software, typically called ‘viruses’, are programs designed to infect and damage computers. Most viruses are transmitted over the Internet, emails or malicious Web sites. A typical virus will replicate and pass itself undetected to multiple computers. Other forms of nuisance, such as Trojan horses, worms or spam can infect your computer in various ways, using up resources or clogging up a network. Note Acer guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses. What is spyware? Spyware refers to generally unwanted programs that are downloaded onto your computer while connected to the Internet, often without you knowing it. Once it has infected your computer, it can snoop on your browsing activity, collect personal information, cause pop-up ads to appear, or even change the configuration of your computer. Spyware consumes resources on your computer; it can slow down your Internet connection or entire computer system, and even cause crashes. Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on the Internet so as to determine your web-surfing habits and display targeted pop-up ads on your screen. 80 - Internet and online security However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capture passwords, posing a serious security risk. What is malware? Malicious software, also known as malware, is software designed to deliberately harm your computer. For example, viruses, worms, and Trojan horses are malicious software. To help protect your computer against malware, make sure it is using up-to-date antivirus and antimalware software. What is a personal firewall? A personal firewall is a software program designed to prevent unauthorized access to or from a private network. It acts as a shield to protect your Internet connection from unwanted connections, some of which may attempt to take control of your computer to install or redistribute viruses or malicious programs. Each connection to your computer is monitored - programs that attempt to receive information without your permission are detected and the firewall will display an alert. You can then decide if you will allow the connection, if the connection is to a program you are currently using then normally you would allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a content update). How to protect your computer Cybercrime prevention can be straight-forward - when armed with a little technical advice and common sense, many attacks can be avoided. In general, online criminals are trying to make their money as quickly and easily as possible. The more difficult you make their job, the more likely they are to leave you alone and move on to an easier target. The tips below provide basic information on how you can prevent online fraud. Keep your computer current with the latest patches and updates One of the best ways to keep attackers away from your computer is to apply patches and other software fixes when they become available. By regularly updating your computer, you block attackers from being able to take advantage of software flaws (vulnerabilities) that they could otherwise use to break into your system. Internet and online security - 81 While keeping your computer up-to-date will not protect you from all attacks, it makes it much more difficult for hackers to gain access to your system, blocks many basic and automated attacks completely, and might be enough to discourage less-determined attackers, so they will give up and look for a more vulnerable computer elsewhere. More recent versions of Microsoft Windows and other popular software can be configured to download and apply updates automatically so that you do not have to remember to check for the latest software. Taking advantage of auto-update features in your software is a great start toward keeping yourself safe online. Protect your computer with security software Several types of security software are necessary for basic online security. Security software essentials include firewall and antivirus programs. A firewall is usually your computer's first line of defense-it controls who and what can communicate with your computer online. You could think of a firewall as a sort of "policeman" that watches all the data attempting to flow in and out of your computer on the Internet, allowing communications that it knows are safe and blocking "bad" traffic such as attacks from ever reaching your computer. The next line of defense many times is your antivirus software, which monitors all online activities such as email messages and Web browsing and protects an individual from viruses, worms, Trojan horse and other types of malicious programs. Your antivirus and antispyware software should be configured to update itself, and it should do so every time you connect to the Internet. Integrated security suites such as McAfee Internet Security Suite, which combine firewall, antivirus, antispyware with other features such as antispam and parental controls, have become popular as they offer all the security software needed for online protection in a single package. Many people find using a comprehensive security suite an attractive alternative to installing, configuring and updating several different types of security software. A complete version of McAfee Internet Security Suite is pre-installed on your Acer system. It includes a free trial subscription to protection updates. Make sure you Activate it! 82 - Internet and online security Choose strong passwords and keep them safe Passwords are a fact of life on the Internet today; we use them for everything from ordering flowers and online banking to logging into our favorite airline Web site to see how many miles we have accumulated. The following tips can help make your online experiences secure: • Selecting a password that cannot be easily guessed is the first step toward keeping passwords secure and out of the wrong hands. Strong passwords have eight characters or more and use a combination of letters, numbers and symbols (e.g., # $ % ! ?). Avoid using any of the following as your password: your login name, anything based on your personal information such as your last name, and words that can be found in the dictionary, especially "password." Try to select especially strong, unique passwords for protecting activities like online banking. • Keep your passwords in a safe place and try not to use the same password for every service you use online. • Change passwords on a regular basis, at least every 90 days. This can limit the damage caused by someone who has already gained access to your account. If you notice something suspicious with one of your online accounts, one of the first steps you can take is to change your password. Protect your personal information Exercise caution when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services, you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods. Since not divulging any personal information is rarely possible, the following list contains some advice for how to share personal information safely online: • Keep an eye out for phony email messages. Things that indicate a message may be fraudulent are misspellings, poor grammar, odd phrasing, Web site addresses with strange extensions, Web site addresses that are entirely numbers where there are normally words, and anything else out of the ordinary. Additionally, phishing messages will often tell you that you have to act quickly to keep your account open, update your security, or urge you to provide Internet and online security - 83 • • • • information immediately or else something bad will happen. Don't take the bait. Don't respond to email messages that ask for personal information. Legitimate companies will not use email messages to ask for your personal information. When in doubt, contact the company by phone or by typing in the company Web address into your Web browser. Don't Tap on the links in these messages as they make take you to fraudulent, malicious Web sites. Steer clear of fraudulent Web sites used to steal personal information. When visiting a Web site, type the address (URL) directly into the Web browser rather than following a link within an email or instant message. Fraudsters often forge these links to make them look convincing. A shopping, banking or any other Web site where sensitive information should have an "S" after the letters "http" (i.e. https:// www.yourbank.com not http://www.yourbank.com). The "s" stands for secure and should appear when you are in an area requesting you to login or provide other sensitive data. Another sign that you have a secure connection is the small lock icon in the bottom of your web browser (usually the right-hand corner). Pay attention to privacy policies on Web sites and in software. It is important to understand how an organization might collect and use your personal information before you share it with them. Guard your email address. Spammers and "phishers" sometimes send millions of messages to email addresses that may or may not exist in hopes of finding a potential victim. Responding to these messages or even downloading images ensures you will be added to their lists for more of the same messages in the future. Also be careful when posting your email address online in newsgroups, blogs or online communities. Online offers that look too good to be true usually are The old saying "there's no such thing as a free lunch" still rings true today. Supposedly "free" software such as screen savers or smileys, secret investment tricks sure to make you untold fortunes, and contests that you've surprisingly won without entering are the enticing hooks used by companies to grab your attention. 84 - Internet and online security While you may not directly pay for the software or service with money, the free software or service you asked for may have been bundled with advertising software ("adware") that tracks your behavior and displays unwanted advertisements. You may have to divulge personal information or purchase something else in order to claim your supposed content winnings. If an offer looks so good it's hard to believe, ask for someone else's opinion, read the fine print, or even better, simply ignore it. Review bank and credit card statements regularly The impact of identity theft and online crimes can be greatly reduced if you can catch it shortly after your data is stolen or when the first use of your information is attempted. One of the easiest ways to get the tip-off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary. Additionally, many banks and services use fraud prevention systems that call out unusual purchasing behavior (i.e. if you live in Texas and all of the sudden start buying refrigerators in Budapest). In order to confirm these out of the ordinary purchases, they might call you and ask you to confirm them. Don't take these calls lightly; this is your hint that something bad may have happened and you should take necessary action. Protect your computer with Windows security tools Windows provides a variety of protection applications. Windows Updates If you have an active Internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks. How do I know when my computer is at risk? If the Action Center reports an alert, or if your computer behaves erratically, crashes unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you Internet and online security - 85 suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.
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