Philips Brilliance LCD monitor with SmartImage 19B4QCS5/00 User manual

Philips Brilliance LCD monitor with SmartImage 19B4QCS5/00 User manual
19B4
www.philips.com/welcome
EN User manual
1
Customer care and warranty 18
Troubleshooting & FAQs
25
Table of Contents
1.
Important ...................................... 1
1.1
Safety precautions and
maintenance ................................. 1
1.2 Notational Descriptions ............ 3
1.3 Disposal of product and packing
material .......................................... 3
2. Setting up the monitor .............. 5
2.1 Installation .................................... 5
2.2 Operating the monitor ...............7
2.3 Remove the Base Assembly for
VESA Mounting ........................... 9
3. Image Optimization ................... 11
3.1 SmartImage .................................. 11
3.2 SmartContrast ............................. 12
4.
Technical Specifications ......... 13
4.1 Resolution & Preset Modes ....16
5. Power Management ................. 17
6. Customer care and warranty .. 18
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy .....................18
6.2 Customer Care & Warranty ...... 21
7. Troubleshooting & FAQs ......... 25
7.1 Troubleshooting ........................ 25
7.2 General FAQs ............................. 27
7.3 MHL FAQs ...................................29
1. Important
ƒ When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user
manual before you use your monitor.
It contains important information and
notes regarding operating your monitor.
ƒ If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable
or DC power cord for normal
operation.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model
and production number of the product.
ƒ Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service
center. (Please refer to Customer
Care Consumer Information Center)
ƒ Do not subject the monitor to
severe vibration or high impact
conditions during operation.
1.1 Safety precautions and
maintenance
ƒ Do not knock or drop the monitor
during operation or transportation.
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Maintenance
ƒ To protect your monitor from
possible damage, do not put
excessive pressure on the LCD
panel. When moving your monitor,
grasp the frame to lift; do not lift
the monitor by placing your hand or
fingers on the LCD panel.
Read and follow these instructions
when connecting and using your
computer monitor.
Operation
ƒ Unplug the monitor if you are not
going to use it for an extensive
period of time.
ƒ Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
ƒ Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
ƒ Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
ƒ To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
ƒ Do not block the ventilation holes
on the cabinet.
ƒ If your monitor gets wet, wipe it
with dry cloth as soon as possible.
1
1. Important
ƒ If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.
Service
ƒ The casing cover should be opened
only by qualified service personnel.
ƒ If there is any need for any
document for repair or integration,
please contact with your local
service center. (please refer to the
chapter of “Consumer Information
Center”)
ƒ Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
ƒ In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
use the monitor in a location
that falls within the following
temperature and humidity ranges.
ƒ For transportation information,
please refer to “Technical
Specifications”.
ƒ Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given
in this manual have been followed.
ƒ Temperature: 0-40°C 32-104°F
ƒ Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
ƒ Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
ƒ “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “afterimage” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
2
1. Important
1.3 Disposal of product and
packing material
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Waste Electrical and Electronic
Equipment-WEEE
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is
mandated by the relevant regulatory
authority.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your
sales representative.
Taking back/Recycling Information for
3
2. Setting up the monitor
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips, endof-life management primarily entails
participation in national take-back
initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
4
2. Setting up the monitor
Install the base
2. Setting up the
monitor
1.
Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2.1 Installation
Package contents
2. Snap in the base in the VESA mount
area.
Monitor
User’s Manual
Ҭ⩕ϔ৮‫ݺ‬䄤䬲䄨Ҭ⩕䄡ᬻ
Contents:
User’s Manual
Monitor drivers
© 2016
Ԋ⪆ิ⩕
n
Koni
e
kl ijk
ili
Ph
r
ll
.A
N.V
in
a.
Ve
rsi
on
ps
www.philips.com/welcome
.U
na
uth
ori
zed
Philips and the Philips’ Shield Emblem are
registered trademarks of Koninklijke Philips N.V.
and are used under license from Koninklijke
Philips N.V.
e
ad
s. M
dup
law
licati
able
on is a
vi ola ti on of app lic
Ch
s
ht
ig
re
se
rv
ed
d
an
in
pr
d
te
in
* CD
* VGA
* DVI
* Audio
3. Hold the base with both hands.
(1) Gently attach the base to the
column until the three guiding
pins rest into the position holes.
* Different according to region.
(2) Use your fingers to tighten the
screw located at the bottom of
the base, and secure the base to
the column tightly.
5
2. Setting up the monitor
Connecting to your PC
2
5 4
3
2
1
6
3
2
4
5
1 Kensington anti-theft lock
2 VGA input
3 DVI input
1
4 Audio input
5 AC power input
6 Earphone jack
Connect to PC
1.
Connect the power cord to the back
of the monitor firmly.
2. Turn off your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
6
2. Setting up the monitor
Description of the On Screen Display
2.2 Operating the monitor
What is On-Screen Display (OSD)?
Description of the control buttons
On-Screen Display (OSD) is a feature
in all Philips LCD monitors. It allows an
end user to adjust screen performance
or select functions of the monitors
directly through an on-screen
instruction window. A user friendly on
screen display interface is shown as
below:
,QSXW
'9,
3LFWXUH
$XGLR
3
&RORU
/DQJXDJH
7 6
5
4
2
1
Basic and simple instruction on the
control keys
Switch monitor’s power ON
and OFF.
In the OSD shown above, you can press
buttons at the front bezel of the
monitor to move the cursor, and press
OK button to confirm the choice or
change.
Access the OSD menu.
Confirm the OSD
adjustment.
Adjust the OSD menu.
Select the SmartPower
control level..
Adjust the speaker volume. .
Return to previous OSD
level.
SmartImage hot key. There
are 6 modes to select:
Office, Photo, Movie,
Game, Economy, Off.
7
2. Setting up the monitor
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
1280 × 1024 @ 60 Hz. When the
monitor is powered on at a different
resolution, an alert is displayed on
screen: Use 1280 × 1024 @ 60 Hz for
best results.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
Main menu
Input
Sub menu
VGA
Display of the native resolution alert
can be switched off from Setup in
the OSD (On Screen Display) menu.
VGA
DVI
Picture
Audio
Color
Brightness
0~100
Contrast
0~100
50
SmartResponse
Off, Fast , Faster, Fastest
Off
SmartContrast
On, Off
Off
Gamma
1.8, 2.0, 2.2, 2.4, 2.6
2.2
Pixel Orbiting
On, Off
On
Volume
0~100
80
Mute
On, Off
Off
Color Temperature
100
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Physical Function
Tilt
20
6500K
sRGB
User Define
Red: 0~100
100
Green: 0~100
100
Blue: 0~100
100
Language
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar, Nederlands, Português,
Português do Brazil, Polski, Русский, Svenska,
Suomi, Türkçe, Čeština, Українська, ৿࿒፩ၭ,
繁體中文, 日本語, 한국어
OSD Settings
Horizontal
0~100
Vertical
Setup
English
50
0~100
50
Transparency
Off, 1, 2, 3, 4
Off
OSD Time Out
5s, 10s, 20s, 30s, 60s
20s
Swivel
Auto
H.Position
0~100
V.Position
0~100
Phase
0~100
Clock
0~100
Resolution Notification
On, Off
On
Reset
Yes, No
No
-65
Information
8
65
2. Setting up the monitor
Height adjustment
2.3 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.
1.
110mm
Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
Pivot
90°
0°
2. Remove the screws from hinge
cover.
1
2
3. While keeping the release button
pressed, tilt the base and slide it
out.
9
2. Setting up the monitor
2
1
Note
This monitor accepts a 100mm x 100mm
mounting interface.
100mm
100mm
AUDIO IN
10
3. Image Optimization
How to enable SmartImage?
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and
sharpness in real time. Whether
you're working with text applications,
displaying images or watching a video,
Philips SmartImage delivers great
optimized monitor performance.
1.
Press
to launch the SmartImage
on screen display.
2. Keep pressing
to toggle among
Office, Photo, Movie, Game,
Economy and Off.
Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also press "OK" to make
confirmation.
4. When SmartImage is enabled,
the sRGB scheme is disabled
automatically. To use sRGB, you
need to disable SmartImage with
the
button at the front bezel of
your monitor.
There are six modes to select: Office,
Photo, Movie, Game, Economy and Off.
How does it work?
SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
6PDUW,PDJH
2IILFH
3KRWR
0RYLH
*DPH
(FRQRP\
2II
v 2IILFHEnhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
11
3. Image Optimization
and productivity when you’re
working with spreadsheets, PDF
files, scanned articles or other
general office applications.
for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
v 3KRWRThis profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
outstanding clarity in vibrant colors
- all without artifacts and faded
colors.
v 0RYLHRamped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness
displays every details in darker
areas of your videos without
color washout in brighter areas
maintaining a dynamic natural
values for the ultimate video
display.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a
great entertainment experience when
viewing videos or playing games.
v *DPHTurn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
v (FRQRP\Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for just
right display of everyday office
applications and lower power
consumption.
v 2IINo optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
12
4. Technical Specifications
4. Technical Specifications
Picture/Display
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
SmartContrast
Response Time
SmartResponse time(typ.)
Optimum Resolution
Viewing Angle
Picture Enhancement
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
Connectivity
Signal Input
Input Signal
Audio In/Out
Convenience
Built-in speakers
User Convenience
OSD Languages
Other Convenience
Plug & Play Compatibility
Stand
Tilt
Swivel
Height adjustment
Pivot
IPS technology
LED
19" (48.3 cm)
5:4
0.2928 x 0.2928 mm
20,000,000:1
14ms
5ms (GtG)
1280 x 1024 @ 60Hz
178° (H) / 178° (V) @ C/R > 10
SmartImage
16.7M
56 Hz - 76 Hz
30 kHz - 83 kHz
YES
DVI(Digital), VGA( Analog),
Separate Sync, Sync on Green
PC audio-in headphone out
1.5W x 2
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese,
Polish, Russian, Swedish, Finnish, Turkish, Czech,
Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Kensington Lock
DDC/CI, sRGB, Windows 7/8/8.1/10, Mac OSX
-5 / +20
-65/+65
110mm
90 degree
Power
Consumption
Normal Operation
Sleep (Standby)
Off
AC Input
Voltage at
100VAC , 50Hz
17.43 W (typ.)
<0.2 W (typ.)
<0.2 W (typ.)
13
AC Input
Voltage at
115VAC , 60Hz
17.33 W (typ.)
<0.2 W (typ.)
<0.2 W (typ.)
AC Input
Voltage at
230VAC , 50Hz
17.28 W (typ.)
<0.2 W (typ.)
<0.2 W (typ.)
4. Technical Specifications
Heat Dissipation*
Normal Operation
Sleep (Standby)
Off
Power LED indicator
Power Supply
Dimension
Product with stand
(WxHxD)
Product without stand
(WxHxD)
Product with packaging
(WxHxD)
Weight
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range
(operation)
Relative humidity
(operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)
Environmental
ROHS
EPEAT
Packaging
Specific Substances
EnergyStar
AC Input
AC Input
AC Input
Voltage at
Voltage at
Voltage at
100VAC , 50Hz
115VAC , 60Hz
230VAC , 50Hz
59.49 BTU/hr
59.14 BTU/hr
58.97 BTU/hr
(typ.)
(typ.)
(typ.)
<0.68 BTU/hr
<0.68 BTU/hr
<0.68 BTU/hr
(typ.)
(typ.)
(typ.)
<0.68 BTU/hr
<0.68 BTU/hr
<0.68 BTU/hr
(typ.)
(typ.)
(typ.)
On mode: White, Standby/Sleep mode: White
(blinking)
Built-in, 100-240VAC, 50-60Hz
404.3X505.8X227.3 mm
404.3X346.2X60.7 mm
448 X 159 X 460 mm
4.61 kg
2.71 kg
6.53 kg
0°C to 40 °C
20% to 80%
700 to 1060hPa
-20°C to 60°C
10% to 90%
500 to 1060hPa
YES
YES (www.epeat.net , Refer to note 1 for more details)
100% recyclable
100% PVC BFR free housing
YES
14
4. Technical Specifications
Compliance and standards
Regulatory Approvals
Cabinet
Color
Finish
CE Mark, FCC Class B, SEMKO, GS, ERGO, TCO
Certified, WEEE, PSB, RCM, ETL, CU
Black/Silver
Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit
www.epeat.net for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
15
4. Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution
1280 x 1024 @ 60 Hz (analog input)
1280 x 1024 @ 60 Hz (digital input)
Recommended Resolution
1280 x 1024 @ 60 Hz (digital input)
H. freq
(kHz)
Resolution
V. freq (Hz)
31.47
720x400
70.09
31.47
640x480
59.94
35.00
640x480
66.67
37.86
640x480
72.81
37.50
640x480
75.00
37.88
800x600
60.32
46.88
800x600
75.00
48.36
1024x768
60.00
60.02
1024x768
75.03
44.77
1280x720
59.86
63.89
1280x1024
60.02
79.98
1280x1024
75.03
Note
Please notice that your display works
best at native resolution of 1280 x 1024
@ 60Hz. For best display quality,please
follow this resolution recommendation.
16
5. Power Management
5. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is
detected, the monitor will 'wake up'
automatically. The following table
shows the power consumption and
signaling of this automatic power saving
feature:
Power Management Definition
VESA Mode Video
H-sync V-sync
Power Used
LED Color
Active
ON
Yes
Yes
17.43W (typ.),
21.78W(max)
White
Sleep
(Standby)
OFF
No
No
0.2W (typ.)
White
(blink)
Switch Off
OFF
-
-
0.2 W (typ.)
OFF
The following setup is used to measure
power consumption on this monitor.
ƒ Native resolution: 1280 x 1024
ƒ Contrast: 50%
ƒ Brightness: 100%
ƒ Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
17
6. Customer care and warranty
Pixels and Sub pixels
6. Customer care and
warranty
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some
of the industry's most advanced
manufacturing processes and practice
stringent quality control. However,
pixel or sub pixel defects on the TFT
Monitor panels used in flat panel
monitors are sometimes unavoidable.
No manufacturer can guarantee that
all panels will be free from pixel
defects, but Philips guarantees that
any monitor with an unacceptable
number of defects will be repaired
or replaced under warranty. This
notice explains the different types of
pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
pixel
18
6 Customer care and warranty
Proximity of Pixel Defects
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Three adjacent lit sub pixels (one white
pixel).
Pixel Defect Tolerances
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
19
6. Customer care and warranty
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
20
6 Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for
your region, please visit www.philips.com/support website for details or contact your
local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will
be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center
(by Consumer care number) for more details.
Philips Customer Care Center number listed below.
Local Standard
Extended Warranty Period Total Warranty Period
Warranty Period
Depend on
+ 1 Year
Local Standard warranty period +1
different Regions
+ 2 Years
Local Standard warranty period +2
+ 3 Years
Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Opening hours
Austria
RTS
+43 0810 000206
€ 0.07
Mon to Fri : 9am - 6pm
Belgium
Ecare
+32 078 250851
€ 0.06
Mon to Fri : 9am - 6pm
Cyprus
Alman
800 92 256
Free of charge Mon to Fri : 9am - 6pm
Denmark
Infocare
+45 3525 8761
Local call tariff Mon to Fri : 9am - 6pm
Finland
Infocare
+358 09 2290 1908
Local call tariff Mon to Fri : 9am - 6pm
France
Mainteq
+33 082161 1658
€ 0.09
Mon to Fri : 9am - 6pm
Germany
RTS
+49 01803 386 853
€ 0.09
Mon to Fri : 9am - 6pm
Greece
Alman
+30 00800 3122 1223
Free of charge Mon to Fri : 9am - 6pm
21
6. Customer care and warranty
Ireland
Celestica
+353 01 601 1161
Local call tariff Mon to Fri : 8am - 5pm
Italy
Anovo Italy
+39 840 320 041
€ 0.08
Luxembourg
Ecare
+352 26 84 30 00
Local call tariff Mon to Fri : 9am - 6pm
Netherlands
Ecare
+31 0900 0400 063
€ 0.10
Norway
Infocare
+47 2270 8250
Local call tariff Mon to Fri : 9am - 6pm
Poland
MSI
+48 0223491505
Local call tariff Mon to Fri : 9am - 6pm
Portugal
Mainteq
800 780 902
Free of charge Mon to Fri : 8am - 5pm
Spain
Mainteq
+34 902 888 785
€ 0.10
Sweden
Infocare
+46 08 632 0016
Local call tariff Mon to Fri : 9am - 6pm
Switzerland
ANOVO CH
+41 02 2310 2116
Local call tariff Mon to Fri : 9am - 6pm
+44 0207 949 0069
Local call tariff Mon to Fri : 8am - 5pm
U n i t e d Celestica
Kingdom
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center
CSP
Consumer care number
Belarus
N/A
IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria
N/A
LAN Service
+359 2 960 2360
Croatia
N/A
MR Service Ltd
+385 (01) 640 1111
Czech Rep.
N/A
Asupport
420 272 188 300
Estonia
N/A
FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia
N/A
Esabi
+995 322 91 34 71
Hungary
N/A
Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan
N/A
Classic Service
I.I.c.
+7 727 3097515
Latvia
N/A
ServiceNet LV
+371 67460399
+371 27260399
Lithuania
N/A
UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia
N/A
AMC
+389 2 3125097
Moldova
N/A
Comel
+37322224035
Romania
N/A
Skin
+40 21 2101969
Russia
N/A
CPS
+7 (495) 645 6746
Serbia&Montenegro
N/A
Kim Tec d.o.o.
+381 11 20 70 684
Slovakia
N/A
Datalan Service
+421 2 49207155
Slovenia
N/A
PC H.and
+386 1 530 08 24
22
6 Customer care and warranty
the republic of
Belarus
N/A
ServiceBy
+ 375 17 284 0203
Turkey
N/A
Tecpro
+90 212 444 4 832
N/A
Topaz
+38044 525 64 95
N/A
Comel
+380 5627444225
Ukraine
Contact Information for LATIN AMERICA region:
Country
Brazil
Argentina
Call center
Consumer care number
0800-7254101
Vermont
0800 3330 856
Contact Information for China:
Country
Call center
Consumer care number
China
PCCW Limited
4008 800 008
Contact Information for NORTH AMERICA :
Country
Call center
Consumer care number
U.S.A.
EPI - e-center
(877) 835-1838
Canada
EPI - e-center
(800)479-6696
Contact Information for APMEA region:
Country
ASP
Australia
AGOS NETWORK PTY
1300 360 386
LTD
New Zealand Visual Group Ltd.
Consumer care number Opening hours
0800 657447
Mon.~Fri. 9:00am-5:30pm
Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Hong Kong:
Tel: +852 2619 9639
Company: Smart
Pixels Technology Ltd. Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON INDIA
LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30"
Korea
Alphascan Displays,
Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan
TVONICS Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
23
6. Customer care and warranty
Singapore
Philips Electronics
Singapore Pte Ltd
(Philips Consumer
Care Center)
(65) 6882 3966
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer System
(662) 934-5498
Co., Ltd.
Mon.~Fri. 08:30am~05:30pm
South Africa
Computer Repair
Technologies
011 262 3586
Mon.~ Fri. 08:00am~05:00pm
Israel
Eastronics LTD
1-800-567000
Sun.~Thu. 08:00-18:00
Vietnam
+84 8 38248007
Ho Chi Minh City
FPT Service Informatic
+84 5113.562666
Company Ltd. - Ho
Danang City
Chi Minh City Branch
+84 5113.562666
Can tho Province
Mon.~Fri. 8:00-12:00, 13:3017:30
Sat. 8:00-12:00
Philippines
EA Global Supply
Chain Solutions ,Inc.
Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911
Sun.~Thu. 09:00 - 18:00
Uzbekistan
Soniko Plus Private
Enterprise Ltd
+99871 2784650
Mon.~Fri. 09:00 - 18:00
Turkmenistan
Technostar Service
Centre
+(99312) 460733,
460957
Mon.~Fri. 09:00 - 18:00
Japan
フィリップスモニター
・サポートセンター
0120-060-530
Mon.~Fri. 10:00 - 17:00
(02) 655-7777;
6359456
24
7. Troubleshooting & FAQs
7. Troubleshooting &
FAQs
ƒ Check to see if the monitor cable
has bent pins.
7.1 Troubleshooting
AUTO button doesn't function
ƒ Make sure the computer is turned
on.
ƒ The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Common Problems
No Picture (Power LED not lit)
Visible signs of smoke or sparks
ƒ Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
ƒ Do not perform any troubleshooting
steps
ƒ Disconnect the monitor from mains
power source immediately for safety
ƒ First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the
ON position.
ƒ Contact with Philips customer
service representative immediately.
Imaging Problems
No Picture (Power LED is White)
Image is not centered
ƒ Make sure the computer is turned
on.
ƒ Adjust the image position using
the “Auto” function in OSD Main
Controls.
ƒ Make sure the signal cable is
properly connected to your
computer.
ƒ Adjust the image position using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
ƒ Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
ƒ The Energy Saving feature may be
activated
Image vibrates on the screen
ƒ Check that the signal cable is
properly securely connected to the
graphics board or PC.
Screen says
Attention
Vertical flicker appears
Check cable connection
ƒ Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
ƒ Adjust the image using the “Auto”
function in OSD Main Controls.
ƒ Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
25
7. Troubleshooting & FAQs
monitor will display unchanging
static content.
Main Controls. It is valid only in VGA
mode.
ƒ Failure to activate a screen saver,
or a periodic screen refresh
application may result in severe
“burn-in” or “after-image” or “ghost
image” symptoms that will not
disappear and cannot be repaired.
The damage mentioned above is
not covered under your warranty.
Horizontal flicker appears
ƒ Adjust the image using the “Auto”
function in OSD Main Controls.
ƒ Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image appears distorted. Text is fuzzy
or blurred.
ƒ Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Image appears blurred, indistinct or too
dark
ƒ Adjust the contrast and brightness
on On-Screen Display.
Green, red, blue, dark, and white dots
appears on the screen
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
ƒ The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
ƒ Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging “ or “ghost
imaging”, on your screen. “Burn-in”,
“after-imaging”, or “ghost imaging”
is a well-known phenomenon in
LCD panel technology. In most
cases, the “burned in” or “afterimaging” or “ghost imaging” will
disappear gradually over a period
of time after the power has been
switched off.
The "power on" light is too strong and
is disturbing
ƒ You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.
ƒ Always activate a moving screen
saver program when you leave your
monitor unattended.
ƒ Always activate a periodic screen
refresh application if your LCD
26
7. Troubleshooting & FAQs
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Follow the instructions to
insert the companion CD-ROM
included in this package. Monitor
drivers (.inf and .icm files) will be
installed automatically.
7.2 General FAQs
Q1:
When I install my monitor what
should I do if the screen shows
'Cannot display this video
mode'?
Ans.: Recommended resolution for
this monitor: 1280 x 1024 @ 60
Hz.
ƒ Unplug all cables, then connect your
PC to the monitor that you used
previously.
ƒ In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the ‘Settings’
tab. Under the setting tab, in box
labelled ‘desktop area’, move the
sidebar to 1280 x 1024 pixels.
ƒ Open ‘Advanced Properties’ and
set the Refresh Rate to 60 Hz, then
click OK.
ƒ Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 1280 x 1024 @ 60 Hz.
ƒ Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
Q4:
How do I adjust the resolution?
Ans.:
Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Q5:
What if I get lost when I am
making monitor adjustments via
OSD?
Ans.:
Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6:
Is the LCD screen resistant to
scratches?
Ans.:
In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q7:
How should I clean the LCD
surface?
Ans.:
For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8:
Can I change the color setting of
my monitor?
ƒ Turn on your monitor and then turn
on your PC.
Q2:
What is the recommended
refresh rate for LCD monitor?
Ans.:
Recommended refresh rate in
LCD monitors is 60 Hz, In case of
any disturbance on screen, you
can set it up to 75 Hz to see if
that removes the disturbance.
Q3:
What are the .inf and .icm files
on the CD-ROM? How do I install
the drivers (.inf and .icm)?
Ans.:
These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
27
7. Troubleshooting & FAQs
Ans.:
Philips sales representative for
more information.
Yes, you can change your color
setting through OSD control as
the following procedures,
ƒ Press “OK” to show the OSD (On
Screen Display) menu
ƒ Press “Down Arrow” to select the
option “Color” then press “OK” to
enter color setting, there are three
settings as below.
1. Color Temperature: The six
settings are 5000K, 6500K,
7500K, 8200K, 9300K and
11500K. With settings in the
5000K range the panel appears
"warm, with a red-white
color tone", while a 11500K
temperature yields "cool,
bluewhite toning".
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc).
3. User Define: The user can choose
his/her preference color setting
by adjusting red, green blue
color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9:
Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.:
Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs and workstations.
You may need a cable adapter
to connect the monitor to your
Mac system. Please contact your
Q10:
Are Philips LCD monitors Plugand- Play?
Ans.:
Yes, the monitors are Plug-andPlay compatible with Windows
7/8/8.1/10, Mac OSX.
Q11:
What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.:
Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of
time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “afterimage” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
28
7. Troubleshooting & FAQs
Q12:
Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.:
Your LCD monitor works best at
its native resolution of 1280 x
1024 @ 60 Hz. For best display,
please use this resolution.
29
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered
trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: M419BE2T
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement