Brilliance 271B8 www.philips.com/welcome EN User manual 1 Customer care and warranty 19 Troubleshooting & FAQs 23 Table of Contents 1.Important �������������������������������������� 1 1.1 Safety precautions and maintenance ��������������������������������� 1 1.2 Notational Descriptions ������������ 3 1.3 Disposal of product and packing material ������������������������������������������ 4 2. Setting up the monitor �������������� 5 2.1Installation ������������������������������������ 5 2.2 Operating the monitor ���������������7 2.3 Remove the Base Assembly for VESA Mounting ��������������������������10 3. Image Optimization ������������������� 11 3.1SmartImage ���������������������������������� 11 3.2SmartContrast ����������������������������� 12 4. Adaptive Sync ���������������������������� 13 5. Technical Specifications ���������� 14 5.1 Resolution & Preset Modes ���� 17 6. Power Management ����������������� 18 7. Customer care and warranty �� 19 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy ���������������������19 7.2 Customer Care & Warranty ����� 22 8. Troubleshooting & FAQs �������� 23 8.1Troubleshooting ������������������������ 23 8.2 General FAQs ����������������������������� 24 1. Important • Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics. 1. Important This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor. It contains important information and notes regarding operating your monitor. • Do not block the ventilation holes on the cabinet. • When positioning the monitor, make sure the power plug and outlet are easily accessible. The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model and production number of the product. • If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation. • Please use approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local service center. (Please refer to Customer Care Consumer Information Center) 1.1 Safety precautions and maintenance Warnings Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards. • Do not subject the monitor to severe vibration or high impact conditions during operation. • Do not knock or drop the monitor during operation or transportation. • Excessive usage of monitor can cause eye discomfort, it’s better to take shorter breaks more often at your workstation than longer breaks and less often; for example a 5-10 minute break after 50-60-minute continuous screen use is likely to be better than a 15-minute break every two hours. Try to keep your eyes from eye strain while using the screen for a constant period of time by : Read and follow these instructions when connecting and using your computer monitor. Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level. Operation • Looking at something varying distances after a long period focusing on the screen. • Please Keep the monitor out of direct sunlight, very strong bright lights and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor. • Conscious Blinking often while you work. • Gently closing and rolling your eyes to relax. 1 1. Important • Reposition your screen to appropriate height and angle according to your height. • Do not store or use the monitor in locations exposed to heat, direct sunlight or extreme cold. • Adjusting the brightness and contrast to appropriate level. • In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges. • Adjusting the environment lighting similar to that of your screen brightness, avoid the fluorescent lighting, and surfaces that don’t reflect too much light. • Temperature: 0-40°C 32-95°F • Seeing a doctor if your symptoms. • Humidity: 20-80% RH Important information for Burn-in/ Ghost image Maintenance • Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content. Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your screen. • To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel. • Unplug the monitor if you are not going to use it for an extensive period of time. • Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your monitor. • “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off. • To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment. Warning Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “afterimage” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. • If your monitor gets wet, wipe it with dry cloth as soon as possible. • If foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center. 2 1. Important Service 1.2 Notational Descriptions • The casing cover should be opened only by qualified service personnel. The following subsections describe notational conventions used in this document. • If there is any need for any document for repair or integration, please contact with your local service center. (please refer to the chapter of “Consumer Information Center”) Notes, Cautions and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions or warnings. They are used as follows: • For transportation information, please refer to “Technical Specifications”. Note This icon indicates important information and tips that help you make better use of your computer system. • Do not leave your monitor in a car/ trunk under direct sun light. Note Consult a service technician if the monitor does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed. Caution This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data. Warning This icon indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority. 3 1. Important Customers 1.3 Disposal of product and packing material Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. Waste Electrical and Electronic Equipment-WEEE From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, endof-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company. This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product. Your display is manufactured with high quality materials and components which can be recycled and reused. To learn more about our recycling program please visit http://www.philips.com/a-w/about/ sustainability.html Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of. All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials. Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative. Taking back/Recycling Information for 4 2. Setting up the monitor Install the base 2. Setting up the monitor 1. P lace the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen. 2.1 Installation Package contents 271B8 Quick Start Register your product and get support at www.philips.com/welcome 2. Hold the stand with both hands. (1) Gently attach the stand to the VESA mount area until the latch locks the stand. Monitor User’s Manual 使用产品前请阅读使用说明 Contents: ili Ph jke nkl i Koni ps www.philips.com/welcome ll r .A N.V s ht ig re se rv ed . Un au th o rize d This product was manufactured and brought to the market by or on behalf of Top Victory Investments Ltd. or one of its affiliates. Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. used under license. dup e ad s. M law licat able ion is a viola ti on of applic Ch in a. Ve rsi on © 2018 User’s Manual Monitor drivers 保留备用 dp an ri n d te in * CD Power cable * VGA * DP (2) Gently attach the base to the stand. (3) Use your fingers to tighten the screw located at the bottom of the base, and secure the base to the stand tightly. * Audio cable * HDMI 3 * DVI *Different according to region 1 5 2 2. Setting up the monitor Connect to PC Connecting to your PC 1. Connect the power cord to the back of the monitor firmly. Fast Charger 2. Turn off your computer and unplug its power cable. 11 10 1 2 3 4 5 6 7 8 12 3. Connect the monitor signal cable to the video connector on the back of your computer. 9 4. Plug the power cord of your computer and your monitor into a nearby outlet. 5. Turn on your computer and monitor. If the monitor displays an image, installation is complete. USB hub Step 2 Warning USB 2.4Ghz wireless devices, such as, wireless mouse, keyboard, and headphones, maybe have interference by the high-speed signal of USB 3.0 devices, which may result in a decreased efficiency of the radio transmission. Should this happen, please try the following methods to help reduce the effects of interference. Step 1 1 Power Switch • Try to keep USB2.0 receivers away from USB3.0 connection port. 2 AC power input 3 Display port input • Use a standard USB extension cable or USB hub to increase the space between your wireless receiver and the USB3.0 connection port. 4 DVI input 5 HDMI input 6 VGA input 7 Audio input 8 Earphone jack 9 USB upstream 10 USB downstream 11 USB fast charger 12 Kensington anti-theft lock 6 2. Setting up the monitor Description of the On Screen Display 2.2 Operating the monitor What is On-Screen Display (OSD)? Description of the control buttons On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user friendly on screen display interface is shown as below: 3 7 6 5 4 2 1 Switch monitor’s power ON and OFF. Basic and simple instruction on the control keys Access the OSD menu. Confirm the OSD adjustment. In the OSD shown above, you can press buttons at the front bezel of the monitor to move the cursor, and press OK button to confirm the choice or change. Adjust the OSD menu. Adjust the brightness level. Change the signal input source. Return to previous OSD level. SmartImage. There are multiple selections: EasyRead, Office, Photo, Movie, Game, Economy, LowBlue Mode, Off. 7 2. Setting up the monitor The OSD Menu Resolution notification Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on. Main menu Sub menu On LowBlue Mode Input This monitor is designed for optimal performance at its native resolution, 1920 × 1080 @ 60 Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: Use 1920 × 1080 @ 60 Hz for best results. 1, 2, 3, 4 Display of the native resolution alert can be switched off from Setup in the OSD (On Screen Display) menu. Off VGA DVI HDMI 1.4 DisplayPort Picture Audio Picture Format 0~100 Contrast 0~100 Sharpness 0~100 SmartResponse Off, Fast, Faster, Fastest SmartContrast On, Off Gamma 1.8, 2.0, 2.2, 2.4, 2.6 Pixel Orbiting On, Off Over Scan Volume On, Off 0~100 Stand-Alone On, Off Mute On, Off Audio In, HDMI, DisplayPort Audio Source Color Wide Screen, 4:3 Brightness Color Temperature sRGB User Define Physical Function Tilt 30˚ -5˚ Native, 5000K, 6500K, 7500K, 8200K, 9300K, 11500K Red: 0~100 Green: 0~100 Blue: 0~100 Language English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar, Nederlands, Português, Português do Brazil, Polski , Русский, Svenska, Suomi, Türkçe, Čeština, Українська, 简体中文, 繁體中文,日本語,한국어 OSD Settings Horizontal 0~100 Vertical 0~100 Transparency Off, 1, 2, 3, 4 OSD Time Out 5s, 10s, 20s, 30s, 60s Setup Swivel Auto H.Position 0~100 V.Position 0~100 Phase 0~100 Clock 0~100 Resolution Notification On, Off Reset Yes, No -175˚ Information 8 175˚ 2. Setting up the monitor Height adjustment 130mm Pivot 0˚ 0˚ -90˚ 90˚ 9 2. Setting up the monitor Note This monitor accepts a 100mm x 100mm VESA-Compliant mounting interface. VESA Mounting Screw M4. Always contact manufacturer for wall-mount installation. 2.3 Remove the Base Assembly for VESA Mounting Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury. 1. Extend the monitor base to its maximum height. 100mm 100mm 2. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen. Then lift the monitor stand. 3. While keeping the release button pressed, tilt the base and slide it out. 10 3. Image Optimization 2. Keep pressing to toggle among EasyRead, Office, Photo, Movie, Game, Economy, LowBlue Mode, Off. 3. Image Optimization 3.1 SmartImage 3. The SmartImage on screen display will remain on screen for 5 seconds, or you can also press "OK" to make confirmation. There are multiple selections: EasyRead, Office, Photo, Movie, Game, Economy, LowBlue Mode, Off. What is it? SmartImage provides presets that optimize display for different types of content, dynamically adjusting brightness, contrast, color and sharpness in real time. Whether you're working with text applications, displaying images or watching a video, Philips SmartImage delivers great optimized monitor performance. Why do I need it? You want a monitor that delivers optimized display all your favorite types of content, SmartImage software dynamically adjust brightness, contrast, color and sharpness in real time to enhance your monitor viewing experience. How does it work? SmartImage is an exclusive, leading edge Philips technology that analyzes the content displayed on your screen. Based on a scenario you select, SmartImage dynamically enhances the contrast, color saturation and sharpness of images to enhance the contents being displayed - all in real time with the press of a single button. • EasyRead: Helps improve reading of text based application like PDF ebooks. By using a special algorithm which increases the contrast and boundary sharpness of text content, the display is optimized for a stress-free reading by adjusting the brightness, contrast and color temperature of the monitor. • Office: Enhances text and dampens brightness to increase readability and reduce eye strain. This mode significantly enhances readability and productivity when you’re working with spreadsheets, PDF files, scanned articles or other general office applications. How to enable SmartImage? • Photo: This profile combines color saturation, dynamic contrast and sharpness enhancement to display 1. Press to launch the SmartImage on screen display. 11 3. Image Optimization photos and other images with outstanding clarity in vibrant colors - all without artifacts and faded colors. to select LowBlue Mode, see above SmartImage selection steps. 3.2 SmartContrast • Movie: Ramped up luminance, deepened color saturation, dynamic contrast and razor sharpness displays every details in darker areas of your videos without color washout in brighter areas maintaining a dynamic natural values for the ultimate video display. What is it? Unique technology that dynamically analyzes displayed content and automatically optimizes a Monitor's contrast ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds. • Game: Turn on over drive circuit for best response time, reduce jaggy edges for fast moving objects on screen, enhance contrast ratio for bright and dark scheme, this profile delivers the best gaming experience for gamers. Why do I need it? You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for office work. By reducing your monitor's power consumption, you save on energy costs and extend the lifetime of your monitor. • Economy: Under this profile, brightness, contrast are adjusted and backlighting finetuned for just right display of everyday office applications and lower power consumption. • LowBlue Mode: LowBlue Mode for easy on-the-eyes productivity Studies have shown that just as ultra-violet rays can cause eye damage, shortwave length blue light rays from LED displays can cause eye damage and affect vision over time. Developed for wellbeing, Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light. How does it work? When you activate SmartContrast, it will analyse the content you are displaying in real time to adjust colors and control backlight intensity. This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games. • Off: No optimization by SmartImage. Note Philips LowBlue mode, mode 2 compliance with TUV Low Blue Light certification, you can have this mode by simply press the hotkey , then press 12 4.Adaptive Sync • • • • 4. Adaptive Sync Adaptive Sync AMD Radeon R9 285 AMD Radeon R7 260X AMD Radeon R7 260 ■■ Processor A-Series Desktop and Mobility APUs • • • • • • • • • PC gaming has long been an imperfect experience because GPUs and monitors update at different rates. Sometimes a GPU can render many new pictures during a single update of the monitor, and the monitor will show pieces of each picture as a single image. This is called “tearing.” Gamers can fix tearing with a feature called “v-sync,” but the image can become jerky as the GPU waits on the monitor to call for an update before delivering new pictures. The responsiveness of mouse input and overall frames per second are reduced with v-sync, too. AMD Adaptive Sync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready, leaving gamers with unbelievably smooth, responsive, tearing-free games. Followed by the graphic card that are compatible. ■■ Operating system • Windows 10/8.1/8/7 ■■ Graphic Card: R9 290/300 Series & R7 260 Series • • • • • • AMD Radeon R9 290 AMD Radeon R9 300 Series AMD Radeon R9 Fury X AMD Radeon R9 360 AMD Radeon R7 360 AMD Radeon R9 295X2 AMD Radeon R9 290X 13 AMD A10-7890K AMD A10-7870K AMD A10-7850K AMD A10-7800 AMD A10-7700K AMD A8-7670K AMD A8-7650K AMD A8-7600 AMD A6-7400K 5.Technical Specifications 5. Technical Specifications Picture/Display Monitor Panel Type Backlight Panel Size Aspect Ratio Pixel Pitch SmartContrast Response Time (typ.) SmartResponse Time (typ.) Optimum Resolution Viewing Angle Display Colors Flicker Free Picture Enhancement Vertical Refresh Rate Horizontal Frequency sRGB LowBlue Mode Adaptive Sync Connectivity Signal Input/Output USB Input Signal Audio In/Out Convenience Built-in speaker IPS Technology LED 27" W (68.6 cm) 16:9 0.311(H) mm x 0.311(V) mm 20,000,000:1 14 ms(GtG) 5 ms(GtG) 1920 x 1080 @ 60 Hz 178° (H) / 178° (V) @ C/R > 10 (typ.) 16.7M (6-bit, Hi-FRC) YES SmartImage 50 Hz - 76 Hz (Analog, Digital) 48 Hz - 76 Hz (HDMI, DP, Adaptive Sync for HDMI, Adaptive Sync for DP) 30 kHz - 83 kHz (Analog) 30 kHz - 85 kHz (HDMI, DP, Adaptive Sync for HDMI, Adaptive Sync for DP) YES YES YES VGA(Analog),DVI(Digital), HDMI 1.4(Digital), DisplayPort 1.2 USB 3.0×2 includes 1 fast charger, USB 2.0×2 Separate Sync, Sync on Green PC audio-in,headphone out 2Wx2 User Convenience OSD Languages Other Convenience Plug & Play Compatibility English, German, Spanish, Greek, French, Italian, Hungarian, Dutch, Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish, Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese, Japanese, Korean VESA mount(100×100mm), Kensington Lock DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OS X 14 5.Technical Specifications Stand Tilt Swivel Height adjustment Pivot -5 / +30 degree -175 / +175 degree 130mm 90 degree Power Consumption Normal Operation Sleep (Standby) Off Off (AC switch) Heat Dissipation* Normal Operation Sleep (Standby) Off Off (AC switch) On Mode(ECO mode) Power LED indicator Power Supply Dimensions Product with stand (WxHxD) Product without stand (WxHxD) Product with packaging (WxHxD) Weight Product with stand Product without stand Product with packaging Operating Condition Temperature range (operation) Relative humidity (operation) Atmospheric pressure (operation) AC Input AC Input AC Input Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 50Hz 230VAC, 50Hz 25.80 W (typ.) 25.90 W (typ.) 26.00 W (typ.) <0.5W <0.5W <0.5W <0.3W <0.3W <0.3W 0W 0W 0W AC Input AC Input AC Input Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 50Hz 230VAC , 50Hz 88.05 BTU/hr 88.40 BTU/hr 88.74 BTU/hr (typ.) (typ.) (typ.) <1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr <1.02 BTU/hr <1.02 BTU/hr <1.02 BTU/hr 0 BTU/hr 0 BTU/hr 0 BTU/hr 11.5W (typ.) On mode: White, Standby/Sleep mode: White (blinking) Built-in, 100-240V AC, 50-60Hz 625 x 530 x 224 mm 625 x 370 x 51 mm 699 x 454 x 242 mm 6.76 kg 4.42 kg 9.82 kg 0°C to 40 °C 20% to 80% 700 to 1060hPa 15 5.Technical Specifications Temperature range (Non-operation) Relative humidity (Non-operation) Atmospheric pressure (Non-operation) -20°C to 60°C 10% to 90% 500 to 1060hPa Environmental and energy ROHS EPEAT Packaging Specific Substances EnergyStar Compliance and standards YES YES (Refer to note1 for more details) 100% recyclable 100% PVC BFR free housing YES Regulatory Approvals CE Mark, FCC Class B, SEMKO, cETLus, CU-EAC, TCO edge, EPA, WEEE, UKRAINIAN, ICES-003, CCC, CECP, GS, ERGO, MEPS, KCC, BSMI Cabinet Color Finish Black/Black Texture Note 1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country. 2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet. 3. Smart response time is the optimum value from either GtG or GtG (BW) tests. 16 5.Technical Specifications 5.1 Resolution & Preset Modes Maximum Resolution 1920 x 1080 @ 60 Hz (analog/digital input) Recommended Resolution 1920 x 1080 @ 60 Hz (digital input) H. freq (kHz) Resolution V. freq (Hz) 31.47 720 x 400 70.09 31.47 640 x 480 59.94 35.00 640 x 480 66.67 37.86 640 x 480 72.81 37.50 640 x 480 75.00 37.88 800 x 600 60.32 46.88 800 x 600 75.00 48.36 1024 x 768 60.00 60.02 1024 x 768 75.03 44.77 1280 x 720 59.86 63.89 1280 x 1024 60.02 79.98 1280 x 1024 75.03 55.94 1440 x 900 59.89 70.64 1440 x 900 74.98 65.29 1680 x 1050 59.95 67.50 1920 x 1080 60.00 Note Please notice that your display works best at native resolution of 1920 x 1080 @ 60Hz. For best display quality,please follow this resolution recommendation. 17 6.Power Management 6. Power Management If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will 'wake up' automatically. The following table shows the power consumption and signaling of this automatic power saving feature: Power Management Definition VESA Mode Video H-sync V-sync Power Used LED Color Active ON Yes Yes 25.90 W (typ.) 57 W (max.) White Sleep (Standby) OFF No No 0.5W (typ.) White (blink) Switch Off OFF - - 0.3W (typ.) OFF The following setup is used to measure power consumption on this monitor. • Native resolution: 1920 × 1080 • Contrast: 50% • Brightness: 100% • Color temperature: 6500k with full white pattern Note This data is subject to change without notice. 18 7.Customer care and warranty of red, green and blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors. 7. Customer care and warranty 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide. Types of Pixel Defects Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub pixel defects within each category. Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects. One lit red, green or blue sub pixel. subpixel pixel Two adjacent lit sub pixels: - Red + Blue = Purple - Red + Green = Yellow - Green + Blue = Cyan (Light Blue) Pixels and Sub pixels A pixel, or picture element, is composed of three sub pixels in the primary colors 19 7.Customer care and warranty Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects. Three adjacent lit sub pixels (one white pixel). Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots. Pixel Defect Tolerances In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables. Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects. 20 7.Customer care and warranty BRIGHT DOT DEFECTS 1 lit subpixel 2 adjacent lit subpixels 3 adjacent lit subpixels (one white pixel) Distance between two bright dot defects* Total bright dot defects of all types ACCEPTABLE LEVEL 3 1 0 >15mm 3 BLACK DOT DEFECTS 1 dark subpixel 2 adjacent dark subpixels 3 adjacent dark subpixels Distance between two black dot defects* Total black dot defects of all types ACCEPTABLE LEVEL 5 or fewer 2 or fewer 0 >15mm 5 or fewer TOTAL DOT DEFECTS Total bright or black dot defects of all types ACCEPTABLE LEVEL 5 or fewer Note 1. 1 or 2 adjacent sub pixel defects = 1 dot defect 2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and compliance test methods for electronic visual displays) 3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the International Organisation for Standardisation (ISO) per: 200811-13. 21 7.Customer care and warranty 7.2 Customer Care & Warranty For warranty coverage information and additional support requirements valid for your region, please visit www.philips.com/support website for details or contact your local Philips Customer Care Center. For extended warranty, if you would like to extend your general warranty period, an Out of Warranty service package is offered via our Certified Service Center. If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair and return service, however the user will be responsible for all costs accrued. If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased. Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details. Philips Customer Care Center number listed below. • • Local Standard • Warranty Period • Depend on different Regions • • Extended Warranty • Period • + 1 Year + 2 Years • + 3 Years • Total Warranty Period Local Standard warranty period +1 Local Standard warranty period +2 Local Standard warranty period +3 **Proof of original purchase and extended warranty purchase required. Note Please refer to important information manual for regional service hotline, which is available on the Philips website support page. 22 8.Troubleshooting & FAQs • Make sure the computer is turned on. 8. Troubleshooting & FAQs AUTO button doesn't function • The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu. 8.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative. Note The Auto Function is not applicable in DVI-Digital mode as it is not necessary. Visible signs of smoke or sparks Common Problems • Do not perform any troubleshooting steps No Picture (Power LED not lit) • Make sure the power cord is plugged into the power outlet and into the back of the monitor. • Disconnect the monitor from mains power source immediately for safety • Contact with Philips customer service representative immediately. • First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position. Imaging Problems Image is not centered No Picture (Power LED is White) • Adjust the image position using the “Auto” function in OSD Main Controls. • Make sure the computer is turned on. • Adjust the image position using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode. • Make sure the signal cable is properly connected to your computer. • Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable. Image vibrates on the screen • The Energy Saving feature may be activated • Check that the signal cable is properly securely connected to the graphics board or PC. Screen says Vertical flicker appears • Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide). • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode. • Check to see if the monitor cable has bent pins. 23 8.Troubleshooting & FAQs Horizontal flicker appears The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. • Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail. Image appears blurred, indistinct or too dark • Adjust the contrast and brightness on On-Screen Display. * The "power on" light is too strong and is disturbing An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. • You can adjust “power on” light using the power LED Setup in OSD main Controls. For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative. • Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "afterimaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. * Functionality different according to display. 8.2General FAQs Q1:When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? • Always activate a moving screen saver program when you leave your monitor unattended. Ans.:Recommended resolution for this monitor: 1920 x 1080 @ 60 Hz. • Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. • Unplug all cables, then connect your PC to the monitor that you used previously. • Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired. • In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box 24 8.Troubleshooting & FAQs labelled 'desktop area', move the sidebar to 1920 x 1080 pixels. Q6:Is the LCD screen resistant to scratches? • Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK. Ans.:In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions. • Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 x 1080 @ 60 Hz. • Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor. • Turn on your monitor and then turn on your PC. Q7:How should I clean the LCD surface? Q2:What is the recommended refresh rate for LCD monitor? Ans.:For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc. Ans.:Recommended refresh rate in LCD monitors is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance. Q8: Can I change the color setting of my monitor? Q3:What are the .inf and .icm files on the user manual? How do I install the drivers (.inf and .icm)? Ans.:Yes, you can change your color setting through OSD control as the following procedures, Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. • Press "OK" to show the OSD (On Screen Display) menu • Press "Down Arrow" to select the option "Color" then press "OK" to enter color setting, there are three settings as below. 1. Color Temperature: The settings are Native, 5000K, 6500K, 7500K, 8200K, 9300K and 11500K. With settings in the 5000K range the panel appears "warm, with a red-white color tone", while a 11500K temperature yields "cool, bluewhite toning". Q4:How do I adjust the resolution? Ans.:Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties". Q5:What if I get lost when I am making monitor adjustments via OSD? 2. sRGB: This is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, monitors, printers, scanners, etc). Ans.:Simply press the OK button, then select 'Reset' to recall all of the original factory settings. 25 8.Troubleshooting & FAQs 3. User Define: The user can choose his/her preference color setting by adjusting red, green blue color. imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. Note A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K. Warning Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “afterimage” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Q9: Can I connect my LCD monitor to any PC, workstation or Mac? Ans.:Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information. Q12: Why is my Display not showing sharp text, and is displaying jagged characters? Ans.:Your LCD monitor works best at its native resolution of 1920 x 1080 @ 60 Hz. For best display, please use this resolution. Q10: Are Philips LCD monitors Plugand- Play? Ans.:Yes, the monitors are Plug-andPlay compatible with Windows 10/8.1/8/7, Mac OSX Q13: How to unlock/lock my hot key? Ans.:Please press for 10 seconds to unlock/lock the hot key, by doing so, your monitor pops out “Attention” to show the unlock/lock status as shown below illustrators. Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels? Ans.:Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atter- 26 © 2018 Koninklijke Philips N.V. All rights reserved. This product was manufactured and brought to the market by or on behalf of Top Victory Investments Ltd. or one of its affiliates. Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. used under license. Specifications are subject to change without notice. Version: M8271BE1T
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