Brilliance 328P6 MM.TDNSA.002 www.philips.com/welcome EN User manual 1 Customer care and warranty22 Troubleshooting & FAQs 26 Table of Contents 1.Important �������������������������������������� 1 1.1 Safety precautions and maintenance ��������������������������������� 1 1.2 Notational Descriptions ������������ 3 1.3 Disposal of product and packing material ������������������������������������������ 4 2. Setting up the display ��������������� 5 2.1Installation ������������������������������������ 5 2.2 Operating the display �����������������7 2.3MultiView �������������������������������������10 2.4 Remove the Base Assembly for VESA Mounting �������������������������� 13 3. Image Optimization ������������������ 14 3.1SmartImage ���������������������������������14 3.2SmartContrast ����������������������������� 15 4.HDR ���������������������������������������������� 16 5. Technical Specifications ���������� 17 5.1 Resolution & Preset Modes ���20 6. Power Management ����������������� 21 7. Customer care and warranty � 22 7.1 Philips’ Flat Panel Displays Pixel Defect Policy ������������������������������ 22 7.2 Customer Care & Warranty ����� 25 8. Troubleshooting & FAQs �������� 26 8.1Troubleshooting ������������������������26 8.2 General FAQs ����������������������������� 27 8.3 Multiview FAQs �������������������������30 1. Important • When positioning the monitor, make sure the power plug and outlet are easily accessible. 1. Important This electronic user’s guide is intended for anyone who uses the Philips display. Take time to read this user’s manual before you use your display. It contains important information and notes regarding the operation of your display. • If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation. • Please use approved power cord provided by Philips at all times. If your power cord is missing, please contact your local service center. (Please refer to Customer Care Consumer Information Center) The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model and production number of the product. • Do not subject the monitor to severe vibration or high impact conditions during operation. • Do not knock or drop the monitor during operation or transportation. 1.1 Safety precautions and maintenance • Excessive usage of monitor can cause eye discomfort, it’s better to take shorter breaks more often at your workstation than longer breaks and less often; for example a 5-10 minute break after 50-60-minute continuous screen use is likely to be better than a 15-minute break every two hours. Try to keep your eyes from eye strain while using the screen for a constant period of time by : Warnings Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards. Read and follow these instructions when connecting and using your computer display. Operation • Looking at something varying distances after a long period focusing on the screen. • Please Keep the monitor out of direct sunlight, very strong bright lights and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor. • Conscious Blinking often while you work. • Gently closing and rolling your eyes to relax. • Reposition your screen to appropriate height and angle according to your height. • Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics. • Adjusting the brightness and contrast to appropriate level. • Do not block the ventilation holes on the cabinet. • Adjusting the environment lighting similar to that of your screen 1 1. Important brightness, avoid the fluorescent lighting, and surfaces that don’t reflect too much light. • Temperature: 0-40°C 32-104°F • Humidity: 20-80% RH Important information for Burn-in/ Ghost image • Seeing a doctor if your symptoms. • Always activate a moving screen saver program when you leave your display unattended. Always activate a periodic screen refresh application if your display will display unchanging static content. Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your screen. • Maintenance • To protect your display from possible damage, do not put excessive pressure on the LCD panel. When moving your display, grasp the frame to lift; do not lift the display by placing your hand or fingers on the LCD panel. • Unplug the display if you are not going to use it for an extensive period of time. • “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off. • Unplug the display if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your display. • To avoid the risk of shock or permanent damage to the set, do not expose the display to dust, rain, water, or excessive moisture environment. Warning Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “afterimage” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. • If your display gets wet, wipe it with dry cloth as soon as possible. • If foreign substance or water gets in your display, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center. Service • The casing cover should be opened only by qualified service personnel. • If there is any need for any document for repair or integration, please contact with your local service center. (please refer to the chapter of “Consumer Information Center”) • Do not store or use the display in locations exposed to heat, direct sunlight or extreme cold. • In order to maintain the best performance of your display and use it for a longer lifetime, please use the display in a location that falls within the following temperature and humidity ranges. • For transportation information, please refer to “Technical Specifications”. 2 1. Important • Do not leave your display in a car/ trunk under direct sun light. 1.2 Notational Descriptions The following subsections describe notational conventions used in this document. Note Consult a service technician if the display does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed. Notes, Cautions and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions or warnings. They are used as follows: Note This icon indicates important information and tips that help you make better use of your computer system. Caution This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data. Warning This icon indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority. 3 2. Setting up the monitor Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. 1.3 Disposal of product and packing material Waste Electrical and Electronic Equipment-WEEE From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national takeback initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company. This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product. Your display is manufactured with high quality materials and components which can be recycled and reused. To learn more about our recycling program please visit http://www.philips.com/a-w/about/ sustainability.html Your new display contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of. All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials. Please find out about the local regulations on how to dispose of your old display and packing from your sales representative. Taking back/Recycling Information for Customers 4 2. Setting up the monitor Install the base 2. Setting up the display 1. P lace the display face down on a smooth surface. Pay attention not to scratch or damage the screen. 2.1 Installation Package contents Brilliance 328P6 Quick Start Register your product and get support at www.philips.com/welcome 2. Hold the neck with both hands. (1) Gently attach the neck to the VESA mount area until the latch locks the neck. Monitor User’s Manual 使用产品前请阅读使用说明 Contents: © 2017 User’s Manual Monitor drivers 保留备用 nkli Koni jke il Ph ll r Ch in a. Ve r si on A V. N. ips www.philips.com/welcome s ht ig re se r ve d. Un au t Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. ho rize dd upli catio n d an de Ma ws. le la is a vio latio n of applicab in pr d te in (2) Use a screwdriver to tighten the assembly screws, and secure the neck to the display tightly. * CD Power Cord *USB C-C * HDMI * DP (3) Use your fingers to tighten the screw located at the bottom of the base, and secure the base to the stand tightly. *USB C-A 2 *Different according to region. 3 1 5 2. Setting up the monitor Connecting to your PC 3. Connect the display signal cable to the video connector on the back of your computer. 4. Plug the power cord of your computer and your display into a nearby outlet. 1 5. Turn on your computer and display. If the display displays an image, installation is complete. 10 11 8 7 6 5 4 3 If you are among the users who have Mac with USB C port, before using the docking display, ensure to install the driver in order to work smoothly on the Ethernet. You can have the driver: “RTUNICv1.0.16.pkg” from CD disk or directly download from the linkage: 2 Charger 9 http://www.realtek.com/downloads/ downloadsView.aspx?Langid=1&PNid=13 &PFid=56&Level=5&Conn=4&DownTypeI D=3&GetDown=false USB C USB CC The following steps for the installation. USB C OR 1. Download the driver from the linkage shows above through wifi, if wifi is unavailable in your condition, please store the driver to USB storage and plug it to USB downstream port from this display, then connect over USB C cable between the display and Mac, now your Mac is able to read the file. USB AC 1 Kensington anti-theft lock 2 Earphone jack 3 USB fast charger 4 USB downtream 5 RJ-45 input 2. Double click “RTUNICv1.0.16.pkg” file to install, it will show success when finished installation. 6 USB Type C input 7 Display port input 3. After the installation has completed, reboot your Mac. 8 HDMI2 input 9 HDMI1 input 4. You will be able to see “Realtek USB Ethernet Network Adapter” from your program installed list after your Mac completes boot up process. 10 AC power input 11 Power Switch Connect to PC 5. Please always check the linkage shows above for the availability of the most updated driver. 1. Connect the power cord to the back of the display firmly. 2. Turn off your computer and unplug its power cable. USB hub 6 2. Setting up the monitor To comply with International energy standards, the USB hub/ports of this display are disabled during Sleep and Power Off modes. 2.2 Operating the display Description of the control buttons Connected USB devices will not work in this state. To permanently put the USB function in “ON” state, please go to OSD Menu, then select “USB standby mode”, and switch it to “ON” state. USB charging This display has USB ports capable of standard power output including some with USB Charging function (identifiable with power icon ). You can use these ports to charge your Smart phone or power your external HDD, for example. The display must be powered ON at all times to be able to use this function. 3 7 Some select Philips displays may not Power or Charge your device when it enters to “Sleep” mode (White power LED blinking). In that case, please enter to OSD Menu and select “USB Standby Mode”, then, turn the function to “ON” mode (default=OFF). This will then keep the USB power and charging functions active even when the monitor is in sleep mode. Resolution Notification USB 6 5 4 2 1 Switch display’s power ON or OFF. Access the OSD menu. Confirm the OSD adjustment. Adjust the OSD menu. User preference key. Customize your own preference function from OSD to become the “user key”. On Off PIP/PBP/Off/Swap. USB Standby Mode Return to previous OSD level. Reset Information SmartImage hot key. There are multiple modes to select: EasyRead, Office, Photo, Movie, Game, Economy, LowBlue Mode, SmartUniformity, Off. Note If you Turn OFF your monitor via the power switch at any given time, all the USB ports will power OFF. 7 2. Setting up the monitor Customize your own “USER” key Description of the On Screen Display This hot key allows you to setup your favorite function key. What is On-Screen Display (OSD)? On-Screen Display (OSD) is a feature in all Philips LCD displays. It allows an end user to adjust screen performance or select functions of the displays directly through an on-screen instruction window. A user friendly on screen display interface is shown as below: 1. Press button on the front bezel to enter OSD Menu Screen. 2. Press ▲ or ▼ button to select main menu [OSD Settings], then press button. 3. Press ▲ or ▼ button to select [User], then press button. Basic and simple instruction on the control keys 4. Press ▲ or ▼ button to select your preferred function: [Input], [Volume], or [Brightness]. In the OSD shown above, you can press buttons at the front bezel of the display to move the cursor, and press OK button to confirm the choice or change. 5. Press button to confirm your selection. Now you can press the hotkey directly on the front bezel. Only your preselected function will appear for quick access. 8 2. Setting up the monitor The OSD Menu Resolution notification This display is designed for optimal performance at its native resolution, 3840 x 2160 @ 60 Hz. When the display is powered on at a different resolution, an alert is displayed on screen: Use 3840 x 2160 @ 60 Hz for best results. Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on. Main menu LowBlue Mode Input Picture PIP/PBP Display of the native resolution alert can be switched off from Setup in the OSD (On Screen Display) menu. Sub menu On Off 1 HDMI 2.0 2 HDMI 2.0 DisplayPort USB C 1, 2, 3, 4 HDR Picture Format Brightness Normal ,VESA HDR 600 ,Off Physical Function 0~100 0~100 Sharpness 0~100 SmartResponse SmartContrast Off, Fast, Faster, Fastest On, Off Gamma Pixel Orbiting On, Off Over Scan On, Off PIP / PBP Mode Off, PIP, PBP PIP/ PBP Input Tilt Wide screen, 4:3, 1:1 Contrast 20˚ 1.8, 2.0, 2.2, 2.4, 2.6 PIP Size 1 HDMI 2.0 ,2 HDMI 2.0 ,DisplayPort , USB C Small, Middle, Large PIP Position Top-Right, Top-Left, Bottom-Right, Bottom-Left -5˚ Swap Audio Volume Mute 0~100 On, Off Color Color Temperature Native, 5000K, 6500K, 7500K, 8200K, 9300K, 11500K sRGB User Define Swivel Red: 0~100 Green: 0~100 Blue: 0~100 Language English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar, Nederlands, Português, Português do Brasil, Polski, Русский, Svenska, Suomi, Türkçe, Čeština, Українська, 简体中文, 繁體中文, 日本語, 한국어 OSD Settings Horizontal Vertical 0~100 Transparency OSD Time Out Off, 1, 2, 3, 4 5s, 10s, 20s, 30s, 60s User Key Input, Volume, Brightness Resolution Notification On, Off Setup USB +170˚ -170˚ 0~100 USB Standby Mode USB 3.0, USB 2.0 On, Off Reset Yes, No Height adjustment Information 180mm 9 2. Setting up the monitor Pivot 2.3 MultiView What is it? 0˚ Multiview enables active dual connect and view so that you can work with multiple devices like PC and Notebook side-by-side simultaneously, making complex multi-tasking work a breeze. 90˚ Why do I need it? With the ultra high resolution Philips MultiView display, you can experience a world of connectivity in a comfortable way in the office or at home. With this display, you can conveniently enjoy multiple content sources at one screen. For example: You may want to keep an eye on the live news video feed with audio in the small window, while working on your latest blog, or you may want to edit an Excel file from your Ultrabook, while logged into secured company intranet to access files from a desktop. How to enable MultiView by hotkey? 1. Press the hotkey 10 directly on 2. Setting up the monitor • Press ▲ or ▼ button to select main menu [PIP / PBP], then press button. the front bezel. • Press ▲ or ▼ button to select [PIP / PBP Mode], then press button. • Press ▲ or ▼ button to select [PIP] or [PBP]. • Now you can move backward to set the [PIP / PBP Input], [PIP Size], [PIP Position] or [Swap]. 2. Press button to confirm your selection. MultiView in OSD menu • PIP / PBP Mode: There are two modes for MultiView: [PIP] and [PBP]. [PIP]: Picture in Picture • The MultiView selection menu appears. Press ▲ or ▼ button to select. Open up a sub-window of another signal source. B A (main) When the sub source is not detected: 2. Press button to confirm your selection and then exit automatically. How to enable MultiView by OSD menu? A B (main) [PBP]: Picture by Picture Besides pressing the hotkey directly on the front bezel, the MultiView function can also be selected in OSD menu. Open up a sub-window side-by-side of another signal source. A (main) B B (main) A 1. Press button on the front bezel to enter OSD Menu Screen. PIP/PBP Mode Off PIP/PBP Input PIP PIP Size PBP When the sub source is not detected: PIP Position Swap 11 2. Setting up the monitor Note The black strip shows on the top and the bottom of the screen for the correct aspect ratio when in the PBP mode. Swap A and B source in [PBP] mode: A (main) • PIP / PBP Input: There are four different video input to choose as the sub display source: [1 HDMI 2.0], [2 HDMI 2.0], [DisplayPort] and [USB C]. A (main) B A (main) Small Middle Large • PIP Position: When PIP is activated, there are two sub-window positions to choose. Bottom-Right B A (main) B A (main) Top-Left B A Bottom-Left (main) B A (main) Swap: The main picture source and the sub picture source swapped on the display. Swap A and B source in [PIP] mode: B A (main) ↔ B (main) ↔ B (main) • Off: Stop MultiView function. • PIP Size: When PIP is activated, there are three sub-window sizes to choose: [Small], [Middle], [Large]. Top-Right B A 12 A 2. Setting up the monitor 2.4 Remove the Base Assembly for VESA Mounting 100mm Before you start disassembling the display base, please follow the instructions below to avoid any possible damage or injury. 100mm 1. P lace the display face down on a smooth surface. Pay attention not to scratch or damage the screen. 2. Loosen the assembly screws, then detach the neck from the display. 1 2 Note This display accepts a 100mm x 100mm VESA-Compliant mounting interface. 13 3. Image Optimization 3. Image Optimization 2. Keep pressing to toggle among Office, Photo, Movie, Game, Economy, SmartUniformity and Off. 3.1 SmartImage 3. The SmartImage on screen display will remain on screen for 5 seconds, or you can also press "OK" to make confirmation. There are multiple modes to select: EasyRead, Office, Photo, Movie, Game, Economy, LowBlue Mode, SmartUniformity and Off. What is it? SmartImage provides presets that optimize display for different types of content, dynamically adjusting brightness, contrast, color and sharpness in real time. Whether you're working with text applications, displaying images or watching a video, Philips SmartImage delivers great optimized display performance. SmartImage EasyRead Office Why do I need it? Photo You want a display that delivers optimized display all your favorite types of content, SmartImage software dynamically adjust brightness, contrast, color and sharpness in real time to enhance your display viewing experience. Movie Game Economy LowBlue Mode SmartUniformity How does it work? ff SmartImage is an exclusive, leading edge Philips technology that analyzes the content displayed on your screen. Based on a scenario you select, SmartImage dynamically enhances the contrast, color saturation and sharpness of images to enhance the contents being displayed - all in real time with the press of a single button. • EasyRead: Helps improve reading of text based application like PDF ebooks. By using a special algorithm which increases the contrast and boundary sharpness of text content, the display is optimized for a stress-free reading by adjusting the brightness, contrast and color temperature of the monitor. How to enable SmartImage? • Office: Enhances text and dampens brightness to increase readability and reduce eye strain. This mode significantly enhances readability and productivity when you’re working with spreadsheets, PDF files, scanned articles or other general office applications. • Photo: This profile combines color saturation, dynamic contrast and 1. Press to launch the SmartImage on screen display. 14 3. Image Optimization sharpness enhancement to display photos and other images with outstanding clarity in vibrant colors - all without artifacts and faded colors. 95%. This produces more consistent and true images. • Off: No optimization by SmartImage. Note Philips LowBlue mode, mode 2 compliance with TUV Low Blue Light certification, you can have this mode by simply press the hotkey , then press ▲to select LowBlue Mode, see above SmartImage selection steps. • Movie: Ramped up luminance, deepened color saturation, dynamic contrast and razor sharpness displays every details in darker areas of your videos without color washout in brighter areas maintaining a dynamic natural values for the ultimate video display. 3.2 SmartContrast • Game: Turn on over drive circuit for best response time, reduce jaggy edges for fast moving objects on screen, enhance contrast ratio for bright and dark scheme, this profile delivers the best gaming experience for gamers. What is it? Unique technology that dynamically analyzes displayed content and automatically optimizes a Display's contrast ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds. • Economy: Under this profile, brightness, contrast are adjusted and backlighting finetuned for just right display of everyday office applications and lower power consumption. Why do I need it? You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for office work. By reducing your display's power consumption, you save on energy costs and extend the lifetime of your display. • LowBlue Mode: LowBlue Mode for easy on-the-eyes productivity Studies have shown that just as ultra-violet rays can cause eye damage, shortwave length blue light rays from LED displays can cause eye damage and affect vision over time. Developed for wellbeing, Philips LowBlue Mode setting uses a smart software technology to reduce harmful shortwave blue light. How does it work? • SmartUniformity: Fluctuations in brightness and color on different parts of a screen are a common phenomenon among LCD displays. Typical uniformity is measured around 75-80%. By enabling Philips SmartUniformity feature, display uniformity is increased to above When you activate SmartContrast, it will analyse the content you are displaying in real time to adjust colors and control backlight intensity. This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games. 15 4. HDR 4. HDR HDR Settings in Windows10 system. Steps 1. Right click on the desk top, enter to Display settings. STEP 5 2. Select the display/monitor. 3. Adjust resolution to 3840 x 2160 4. Turn the “HDR and WCG” to on mode. 5. Adjust Brightness for SDR content. Note Windows10 edition is required; always upgrade to the most updated version. Below linkage is for the further more information from mircrosoft official website. https://support.microsoft.com/enau/help/4040263/windows-10-hdradvanced-color-settings STEP 1 STEP 2 STEP 4 STEP 3 16 5. Technical Specifications 5. Technical Specifications Picture/Display Display Panel Type Backlight Panel Size Aspect Ratio Pixel Pitch SmartContrast Response Time SmartResponse Optimum Resolution Viewing Angle Picture Enhancement Display Colors Vertical Refresh Rate Horizontal Frequency sRGB Color Gamut HDR SmartUniformity Delta E (typ.) LowBlue Mode EasyRead Connectivity Signal Input USB Power Delivery(USB C) RJ-45 Input Signal Audio In/Out Convenience Built-in speaker Multi View User Convenience VA W-LED system 31.5" W (80 cm) 16:9 0.181 x 0.181 mm 80,000,000:1 9.5ms (GtG) 4ms (GtG) HDMI/DisplayPort/USB type-C: 3840 x 2160 @ 60Hz 178° (H) / 178° (V) @ C/R > 10 (Typ.) SmartImage 1.07G (10 bits) 23-80 Hz 30-160KHz YES YES PC HDR600 certified (DP/HDMI) 95%-103% < 2 for 6500K YES YES DisplayPort 1.4 x 1, HDMI 2.0 x 2, USB type-C x 1 (DP Alt mode, Power delivery, data) Upstream: USB-C, Downstream: USB3.0x4 (including 1 charging) 5V/3A, 7V/3A, 9V/3A, 10V/3A, 12V/3A, 15V/3A, 20V/3A, up to 60W YES Separate Sync Headphone out 3Wx2 PIP/PBP mode, 2×devices 17 5. Technical Specifications OSD Languages Other Convenience Plug & Play Compatibility Stand Tilt Swivel Height adjustment Pivot English, German, Spanish, Greek, French, Italian, Hungarian, Dutch, Portuguese, Brasil Portuguese, Polish, Russian, Swedish, Finnish, Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese, Japanese, Korean VESA mount(100×100mm), Kensington Lock DDC/CI, Mac OS X, sRGB, Windows 10/8.1/8/7 -5 / +20 degree -170 / +170 degree 180mm 90 degree Power Consumption Normal Operation Sleep (Standby) Off Off (AC switch) Heat Dissipation* Normal Operation Sleep (Standby) Off Off (AC switch) On Mode(ECO mode) Power LED indicator Power Supply Dimensions Product with stand (WxHxD) Product without stand (WxHxD) Product with packaging (WxHxD) Weight Product with stand Product without stand AC Input AC Input AC Input Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 60Hz 230VAC, 50Hz 84.30W (typ.) 84.40W (typ.) 84.50W (typ.) <0.5W(typ.) <0.5W (typ.) <0.5W(typ.) <0.5W(typ.) <0.5W(typ.) <0.5W(typ.) 0W(typ.) 0W(typ.) 0W(typ.) AC Input AC Input AC Input Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 60Hz 230VAC , 50Hz 287.71 BTU/hr 288.05 BTU/hr 288.40 BTU/hr (typ.) (typ.) (typ.) <1.71 BTU/ <1.71 BTU/ <1.71 BTU/ hr(typ.) hr(typ.) hr(typ.) <1.71 BTU/ <1.71 BTU/ <1.71 BTU/ hr(typ.) hr(typ.) hr(typ.) 0 BTU/hr(typ.) 0 BTU/hr(typ.) 0 BTU/hr(typ.) 34.6W (typ.) On mode: White, Standby/Sleep mode: White (blinking) Built-in, 100-240V AC, 50-60Hz 742 x 657 x 270 mm 742 x 438 x 63 mm 970 x 526 x 224 mm 9.36 kg 6.40 kg 18 5. Technical Specifications Product with packaging Operating Condition Temperature range (operation) Relative humidity (operation) Atmospheric pressure (operation) Temperature range (Non-operation) Relative humidity (Non-operation) Atmospheric pressure (Non-operation) 13.26 kg 0°C to 40 °C 20% to 80% 700 to 1060hPa -20°C to 60°C 10% to 90% 500 to 1060hPa Environmental and energy ROHS EPEAT Packaging Specific Substances EnergyStar Compliance and standards YES YES (Refer to note 1 for more details) 100% recyclable 100% PVC BFR free housing YES Regulatory Approvals CE Mark, FCC Class B, VCCI, RCM, ICES-003, J-MOSS, cETLus, EPA, PSB, CU-EAC, SEMKO, GS, TCO Certified, UKRAINIAN, PSE, CCC, CECP, WEEE, ISO Cabinet Color Finish Black Texture Note 1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www. epeat.net for registration status in your country. 2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet. 3. Smart response time is the optimum value from either GtG or GtG (BW) tests. 4. Power delivery function will base on laptop's capability. 19 5. Technical Specifications Note Please notice that your display works best at native resolution of 3840 x 2160 @ 60Hz. For best display quality, please follow this resolution recommendation. 5.1 Resolution & Preset Modes Maximum Resolution 3840 x 2160 @ 60 Hz (digital input) Recommended Resolution 3840 x 2160 @ 60 Hz (digital input) H. freq (kHz) Resolution V. freq (Hz) 31.47 720 x 400 70.09 31.47 640 x 480 59.94 35.00 640 x 480 66.67 37.86 640 x 480 72.81 37.50 640 x 480 75.00 37.88 800 x 600 60.32 46.88 800 x 600 75.00 48.36 1024 x 768 60.00 60.02 1024 x 768 75.03 44.77 1280x 720 59.86 63.89 1280 x 1024 60.02 79.98 1280 x 1024 75.03 55.94 1440 x 900 59.89 70.64 1440 x 900 74.98 65.29 1680 x 1050 59.95 67.50 1920 x 1080 60.00 74.56 1920 x 1200 59.89 66.64 2560 x 1080 59.98 88.79 2560 x 1440 59.95 67.50 2560 x 1440 30.00 133.32 2560 x 1440 60.00 133.29 1920 x 2160 PBP mode 59.99 133.312 3840 x 2160 59.99 20 6. Power Management 6. Power Management If you have VESA DPM compliance display card or software installed in your PC, the display can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the display will 'wake up' automatically. The following table shows the power consumption and signaling of this automatic power saving feature: Power Management Definition VESA Mode Video H-sync V-sync Power Used LED Color Active ON Yes Yes 84.4W (typ.) 228W (max.) White Sleep (Standby) OFF No No <0.5W (typ.) White (blink) Switch Off OFF - - <0.5W (typ.) OFF The following setup is used to measure power consumption on this display. • Native resolution: 3840 x 2160 • Contrast: 50% • Brightness: 100% • Color temperature: 6500k with full white pattern • Audio and USB Inactive (Off) Note This data is subject to change without notice. 21 7. Customer care and warranty together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors. 7. Customer care and warranty 7.1 Philips’ Flat Panel Displays Pixel Defect Policy Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Display panels used in flat panel displays are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any display with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Display panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a display may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide. Types of Pixel Defects Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub pixel defects within each category. Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is, a bright dot is a sub-pixel that stands out on the screen when the display displays a dark pattern. There are the types of bright dot defects. One lit red, green or blue sub pixel. subpixel pixel Two adjacent lit sub pixels: - Red + Blue = Purple - Red + Green = Yellow - Green + Blue = Cyan (Light Blue) Pixels and Sub pixels A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels 22 7. Customer care and warranty Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects. Three adjacent lit sub pixels (one white pixel). Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots. Pixel Defect Tolerances In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Display panel in a Philips flat panel display must have pixel or sub pixel defects exceeding the tolerances listed in the following tables. Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That is, a dark dot is a sub-pixel that stands out on the screen when the display displays a light pattern. These are the types of black dot defects. 23 7. Customer care and warranty BRIGHT DOT DEFECTS 1 lit subpixel 2 adjacent lit subpixels 3 adjacent lit subpixels (one white pixel) Distance between two bright dot defects* Total bright dot defects of all types ACCEPTABLE LEVEL 10 2 1 >10mm 10 BLACK DOT DEFECTS 1 dark subpixel 2 adjacent dark subpixels 3 adjacent dark subpixels 4 adjacent dark subpixels Distance between two black dot defects* Total black dot defects of all types ACCEPTABLE LEVEL 15 or fewer 5 or fewer 2 1 >10mm 15 or fewer TOTAL DOT DEFECTS Total bright or black dot defects of all types ACCEPTABLE LEVEL 15 or fewer Note 1 or 2 adjacent sub pixel defects = 1 dot defect 24 7. Customer care and warranty 7.2 Customer Care & Warranty For warranty coverage information and additional support requirements valid for your region, please visit www.philips.com/support website for details or contact your local Philips Customer Care Center. For extended warranty, if you would like to extend your general warranty period, an Out of Warranty service package is offered via our Certified Service Center. If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair and return service, however the user will be responsible for all costs accrued. If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased. Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details. Philips Customer Care Center number listed below. • • Local Standard Warranty Period Depend on different Regions • Extended Warranty Period • Total Warranty Period • + 1 Year • Local Standard warranty period +1 • + 2 Years • • + 3 Years • Local Standard warranty period +2 Local Standard warranty period +3 **Proof of original purchase and extended warranty purchase required. Note Please refer to Important Information manual for regional service hotline, which is available on the Philips website support page. 25 8. Troubleshooting & FAQs • Make sure the computer is turned on. 8. Troubleshooting & FAQs AUTO button doesn't function • The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu. 8.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative. Note The Auto Function is not applicable in DVI-Digital mode as it is not necessary. Visible signs of smoke or sparks Common Problems No Picture (Power LED not lit) • Do not perform any troubleshooting steps • Make sure the power cord is plugged into the power outlet and into the back of the display. • Disconnect the display from mains power source immediately for safety • Contact with Philips customer service representative immediately. • First, ensure that the power button on the front of the display is in the OFF position, then press it to the ON position. Imaging Problems Image is not centered No Picture (Power LED is White) • Adjust the image position using the “Auto” function in OSD Main Controls. • Make sure the computer is turned on. • Adjust the image position using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode. • Make sure the signal cable is properly connected to your computer. • Make sure the display cable has no bent pins on the connect side. If yes, repair or replace the cable. Image vibrates on the screen • The Energy Saving feature may be activated • Check that the signal cable is properly securely connected to the graphics board or PC. Screen says Vertical flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Make sure the display cable is properly connected to your computer. (Also refer to the Quick Start Guide). • Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode. • Check to see if the display cable has bent pins. 26 8. Troubleshooting & FAQs Horizontal flicker appears Image appears distorted. Text is fuzzy or blurred. • Set the PC’s display resolution to the same mode as display’s recommended screen native resolution. • Adjust the image using the “Auto” function in OSD Main Controls. Green, red, blue, dark, and white dots appears on the screen • Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode. • The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail. Image appears blurred, indistinct or too dark The "power on" light is too strong and is disturbing • Adjust the contrast and brightness on On-Screen Display. • You can adjust “power on” light using the power LED Setup in OSD main Controls. For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. • Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. 8.2General FAQs Q1:When I install my display what should I do if the screen shows 'Cannot display this video mode'? Ans.:Recommended resolution for this display: 3840 x 2160 @ 60 Hz. • Always activate a moving screen saver program when you leave your display unattended. • Unplug all cables, then connect your PC to the display that you used previously. • Always activate a periodic screen refresh application if your LCD display will display unchanging static content. • In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 3840 x 2160 pixels. • Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. • Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK. 27 8. Troubleshooting & FAQs • Restart your computer and repeat step 2 and 3 to verify that your PC is set at 3840 x 2160 @ 60 Hz. subjected to excessive shocks and is protected from sharp or blunt objects. When handling the display, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions. • Shut down your computer, disconnect your old display and reconnect your Philips LCD display. • Turn on your display and then turn on your PC. Q7:How should I clean the LCD surface? Q2:What is the recommended refresh rate for LCD display? Ans.:For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc. Ans.:Recommended refresh rate in LCD displays is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance. Q8: Can I change the color setting of my display? Q3:What are the .inf and .icm files on the user manual? How do I install the drivers (.inf and .icm)? Ans.:Yes, you can change your color setting through OSD control as the following procedures, Ans.:These are the driver files for your display. Follow the instructions in your user manual to install the drivers. Your computer may ask you for display drivers (.inf and .icm files) or a driver disk when you first install your display. • Press "OK" to show the OSD (On Screen Display) menu • Press "Down Arrow" to select the option "Color" then press "OK" to enter color setting, there are three settings as below. 1. Color Temperature: Native, 5000K, 6500K, 7500K, 8200K, 9300K and 11500K. With settings in the 5000K range the panel appears "warm, with a redwhite color tone", while a 11500K temperature yields "cool, bluewhite toning". Q4:How do I adjust the resolution? Ans.:Your video card/graphic driver and display together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display properties". Q5:What if I get lost when I am making display adjustments via OSD? 2. sRGB: This is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, displays, printers, scanners, etc). Ans.:Simply press the OK button, then select 'Reset' to recall all of the original factory settings. 3. User Define: The user can choose his/her preference color setting by adjusting red, green, blue color. Q6:Is the LCD screen resistant to scratches? Ans.:In general it is recommended that the panel surface is not 28 8. Troubleshooting & FAQs refresh application if your LCD display will display unchanging static content. Note A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K. Warning Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “afterimage” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Q9: Can I connect my LCD display to any PC, workstation or Mac? Ans.:Yes. All Philips LCD displays are fully compatible with standard PCs, Macs and workstations. You may need a cable adapter to connect the display to your Mac system. Please contact your Philips sales representative for more information. Q12: Why is my Display not showing sharp text, and is displaying jagged characters? Ans.:Your LCD display works best at its native resolution of 3840 x 2160 @ 60 Hz. For best display, please use this resolution. Q13: How to unlock/lock my hot key? Q10: Are Philips LCD displays Plugand- Play? Ans.:Please press for 10 seconds to unlock/lock the hot key, by doing so, your display pops out “Attention” to show the unlock/lock status as shown below illustrators. Ans.:Yes, the displays are Plug-andPlay compatible with Windows 10/8.1/8/7 Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels? Ans.:Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atterimaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. Always activate a moving screen saver program when you leave your display unattended. Always activate a periodic screen 29 8. Troubleshooting & FAQs 8.3 Multiview FAQs Q1: Can I enlarge the PIP sub window? Ans.: Yes, there are 3 sizes to select: [Small], [Middle], [Large]. You can press to enter OSD menu. Select your preferred [PIP Size] option from the [PIP / PBP] main menu. Q2: Why the sub-windows flickers when I enable PIP/PBP. Ans: It’s because the sub-windows video source is interlace timing( i-timing), please change subwindow signal source to be progressive timing( P-timing). 30 © 2018 Koninklijke Philips N.V. All rights reserved. This product was manufactured and brought to the market by or on behalf of Top Victory Investments Ltd. or one of its affiliates. Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. used under license. Specifications are subject to change without notice. Version: M6328P6VUE1T
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