Philips Brilliance UltraWide LCD Display with MultiView BDM3470UP/01 User manual

Philips Brilliance UltraWide LCD Display with MultiView BDM3470UP/01 User manual
S line
Brilliance
230S8
BDM3470UP
www.philips.com/welcome
EN User manual
1
Customer care and warranty 21
Troubleshooting & FAQs
25
Table of Contents
1.Important �������������������������������������� 1
1.1 Safety precautions and
maintenance ��������������������������������� 1
1.2 Notational Descriptions ������������ 3
1.3 Disposal of product and packing
material ������������������������������������������ 3
2. Setting up the monitor �������������� 5
2.1Installation ������������������������������������ 5
2.2 Operating the monitor ���������������7
2.3MultiView �������������������������������������10
2.4 Remove the Base Assembly for
VESA Mounting �������������������������� 13
3. Image Optimization ������������������ 14
3.1SmartImage ���������������������������������14
3.2SmartContrast ����������������������������� 15
4. Technical Specifications ���������� 16
4.1 Resolution & Preset Modes ����19
5. Power Management ����������������20
6. Customer care and warranty �� 21
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy ��������������������� 21
6.2 Customer Care & Warranty ����� 24
7. Troubleshooting & FAQs �������� 25
7.1Troubleshooting ������������������������ 25
7.2 General FAQs ����������������������������� 27
7.3 Multiview FAQs �������������������������29
1. Important
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user
manual before you use your monitor.
It contains important information and
notes regarding operating your monitor.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service
center. (Please refer to Customer
Care Consumer Information Center)
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
• Do not knock or drop the monitor
during operation or transportation.
1.1 Safety precautions and
maintenance
Maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
• To protect your monitor from
possible damage, do not put
excessive pressure on the LCD
panel. When moving your monitor,
grasp the frame to lift; do not lift
the monitor by placing your hand or
fingers on the LCD panel.
Read and follow these instructions
when connecting and using your
computer monitor.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
Operation
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• Do not block the ventilation holes
on the cabinet.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
1
1. Important
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “afterimage” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
Service
• In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
use the monitor in a location
that falls within the following
temperature and humidity ranges.
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (please refer to the
chapter of “Consumer Information
Center”)
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• For transportation information,
please refer to “Technical
Specifications”.
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.
2
1. Important
1.3 Disposal of product and
packing material
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Waste Electrical and Electronic
Equipment-WEEE
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
3
1. Important
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national takeback initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
4
2. Setting up the monitor
Install the base
2. Setting up the monitor
1. P
lace the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2.1 Installation
Package contents
Brilliance
BDM3470UP
Quick
Start
Register your product and get support at
www.philips.com/welcome
Display
2. Hold the neck with both hands.
(1) Gently attach the neck to the
VESA mount area until the latch
locks the neck.
User’s Manual
使用产品前请阅读使用说明
Contents:
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This product was manufactured and
brought to the market by or on behalf of
Top Victory Investments Ltd. or one of its
affiliates. Top Victory Investments Ltd. is
the warrantor in relation to this product.
Philips and the Philips Shield Emblem
are registered trademarks of Koninklijke
Philips N.V. used under license.
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(2) Use a screwdriver to tighten the
assembly screws, and secure the
neck to the monitor tightly.
*Audio
(3) Use your fingers to tighten the
screw located at the bottom of
the base, and secure the base to
the stand tightly.
*VGA
2
*Depends on the country
1
5
3
2. Setting up the monitor
Connect to PC
Connecting to your PC
1. Connect the power cord to the back
of the monitor firmly.
2. Turn off your computer and unplug
its power cable.
12
11
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
10
1
9
8
7
6
5
4
3
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
2
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
USB hub
1 Kensington anti-theft lock
USB
2 Earphone jack
2
Fast Charger
3 Audio input
4 VGA input
1
5 Display port input
6 HDMI input
7 DVI input
8 AC power input
9 Power Switch
10 USB upstream
11 USB downtream
12 USB fast charger
6
2. Setting up the monitor
Customize your own “USER” key
2.2 Operating the monitor
This hot key allows you to setup your
favorite function key.
Description of the control buttons
1. Press
button on the front bezel
to enter OSD Menu Screen.
 


 




  
 
3
<
7
6
5
4
2
2. Press ▲ or ▼ button to select main
menu [OSD Settings], then press
button.
1
3. Press ▲ or ▼ button to select
[User], then press
button.
Switch monitor’s power ON
or OFF.
4. Press ▲ or ▼ button to select your
preferred function: [Audio Source],
[Volume], or [Input].
Access the OSD menu.
Confirm the OSD
adjustment.
5. Press
button to confirm your
selection.
Now you can press the hotkey directly
on the front bezel. Only your preselected function will appear for quick
access.
Adjust the OSD menu.
User preference key.
Customize your own
preference function from
OSD to become the “user
key”.
PiP/PbP/Off/Swap
Return to previous OSD
level.
SmartImage hot key.
There are 7 modes to
select: Office, Photo,
Movie, Game, Economy,
SmartUniformity, Off.
7
2. Setting up the monitor
For example, if you selected [Audio
Source] as the hotkey, press the
button on the front bezel, the [Audio
Source] menu appears.
Note
• The next time you turn on this
monitor, it will by default select
the audio source you previously
selected.
 
• In case you want to change it,
you will have to go through the
selection steps again to select your
new preferred audio source as the
default.
 
 

Description of the On Screen Display
Independent audio playback,
regardless of video input
What is On-Screen Display (OSD)?
Your Philips monitor can play the audio
source independently, regardless of
which video input.For example, you can
play your MP3 player from the audio
source connected to the [Audio In] port
of this monitor, and still watch your
video source connected from [HDMI], or
[DisplayPort].
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
1. Press
button on the front bezel
to enter OSD Menu Screen.



 




 



 



 



<



<
Basic and simple instruction on the
control keys
In the OSD shown above, you can press
buttons at the front bezel of the
monitor to move the cursor, and press
OK button to confirm the choice or
change.
2. Press ▲ or ▼ button to select main
menu [Audio], then press
button.
3. Press ▲ or ▼ button to select
[Audio Source], then press
button.
4. Press ▲ or ▼ button to select
your preferred audio source:
[DisplayPort], [HDMI], or [Audio In].
5. Press
button to confirm your
selection.
8
2. Setting up the monitor
The OSD Menu
Resolution notification
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
Main menu
Input
This monitor is designed for optimal
performance at its native resolution,
3440 x 1440 @ 60 Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use
3440 x 1440 @ 60 Hz for best results.
Sub menu
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
VGA
DVI
HDMI 2.0
DisplayPort
Picture
PiP/PbP
Brightness
Wide Screen, 4:3, 16:9,
Movie 1, Movie 2, 1:1
0~100
Contrast
0~100
Black Level
0~100
Sharpness
0~100
SmartResponse
Off, Fast, Faster, Fastest
SmartContrast
Off, On
Gamma
1.8, 2.0, 2.2, 2.4, 2.6
Picture Format
Over Scan
Off, On
PiP/PbP Mode
Off, PiP, PbP
PiP/PbP Input
DVI, HDMI 2.0, DisplayPort
PiP Size
Small, Middle, Large
PiP Position
Top-Right, Bottom-Right
Physical Function
Tilt
20˚
-5˚
Swap
Audio
Volume
On, Off
Mute
On, Off
Audio In , HDMI 2.0, DisplayPort
Audio Source
Color
0~100
Stand-Alone
Color Temperature
sRGB
User Define
Swivel
Native, 5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
Language
OSD Settings
Setup
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文,日本語,한국어
Horizontal
0~100
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
OSD Time Out
5s, 10s, 20s, 30s, 60s
User
Audio Source, Volume, Input
+170˚
-170˚
Auto
H.Position
0~100
V.Position
0~100
Phase
0~100
Clock
0~100
Resolution Notification
On, Off
DisplayPort
1.1, 1.2
Reset
Yes, No
Height adjustment
Information
180mm
9
2. Setting up the monitor
Pivot
2.3 MultiView
What is it?
0˚
Multiview enables active dual connect
and view so that you can work with
multiple devices like PC and Notebook
side-by-side simultaneously, making
complex multi-tasking work a breeze.
90˚
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience
a world of connectivity in a comfortable
way in the office or at home. With this
display, you can conveniently enjoy
multiple content sources at one screen.
For example: You may want to keep
an eye on the live news video feed
with audio in the small window, while
working on your latest blog, or you may
want to edit an Excel file from your
Ultrabook, while logged into secured
company intranet to access files from a
desktop.
10
2. Setting up the monitor
How to enable MultiView by hotkey?
1. Press the hotkey
the front bezel.
 

directly on



 

 

 



<

• Press ▲ or ▼ button to select main
menu [PiP / PbP], then press
button.
• Press ▲ or ▼ button to select [PiP /
PbP Mode], then press
button.
• Press ▲ or ▼ button to select [PiP]
or [PbP].
2. The MultiView selection menu
appears. Press ▲ or ▼ button to
select.
• Now you can move backward to set
the [PiP / PbP Input], [PiP Size], [PiP
Position]., or [Swap].
 
2. Press
button to confirm your
selection.

MultiView in OSD menu

• PiP / PbP Mode: There are two
modes for MultiView: [PiP] and
[PbP].
[PiP]: Picture in Picture


3. Press
button to confirm
your selection and then exit
automatically.
Open up a sub-window
of another signal source.
How to enable MultiView by OSD
menu?
Besides pressing the hotkey
directly on the front bezel, the
MultiView function can also be selected
in OSD menu.
When the sub source is
not detected:
1. Press
button on the front bezel
to enter OSD Menu Screen.
[PbP]: Picture by Picture
11
B
A (main)
A
B
(main)
2. Setting up the monitor
Open up a sub-window
side-by-side of another
signal source.
B
• PiP Size: When PiP is activated,
there are three sub-window sizes to
choose: [Small], [Middle], [Large].
A (main)
B
A (main)
Small
Middle
Large
When the sub source is
not detected:
A
(main)
• PiP Position: When PiP is activated,
there are two sub-window positions
to choose.
Note
The black strip shows on the top and
the bottom of the screen for the correct
aspect ratio when in the PbP mode. If
you expect to see full screen side by
side, adjust your devices resolutions as
pop up attention resolution, you will
able to see 2 devices source screen
project to this display side by side
without black strips. Note the analog
signal is not support this full screen in
PbP mode.
Top-Right
B
(xl)
A (main)
B
A (main)
• Swap: The main picture source
and the sub picture source
swapped on the display.
Swap A and B source in [PiP] mode:
• PiP / PbP Input: There are four
different video input to choose
as the sub display source: [DVI],
[HDMI], and [DisplayPort].
Please refer below table for
compatibility of main/sub input source.
MAIN
SOURCE
Bottom-Right
B
A (main)
•
SUB SOURCE
POSSIBILITY (xl)
Inputs VGA DP DVI HDMI
VGA
●
●
●
●
DP
●
●
●
●
DVI
●
●
●
●
HDMI
●
●
●
●
↔
Swap A and B source in [PbP] mode:
B
•
B (main)
A
A (main)
B (main)
↔
• Off: Stop MultiView function.
A (main)
12
A
2. Setting up the monitor
Note
• When you do the SWAP function,
the video and its audio source will
swap at the same time. (Refer to
page 8 “Independent audio
playback, regardless of video input”
for more detail.)
• DisplayPort supports resolution to
only 3440 x 1440 @ 30 Hz when
in PBP mode or when it is the sub
source in PIP mode; it supports
resolution to 3440 x 1440 @ 60 Hz
when it is the main source in PIP
mode.
2.4 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.
1. P
lace the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2. Loosen the assembly screws, then
detach the neck from the monitor.
1
2
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
13 •
3. Image Optimization
3. Image Optimization
2. Keep pressing
to toggle among
Office, Photo, Movie, Game,
Economy, SmartUniformity and Off.
3.1 SmartImage
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also press "OK" to make
confirmation.
There are seven modes to select:
Office, Photo, Movie, Game, Economy,
SmartUniformity and Off.
What is it?
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.



Why do I need it?

You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.




• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when you’re
working with spreadsheets, PDF
files, scanned articles or other
general office applications.
How does it work?
SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
outstanding clarity in vibrant colors
- all without artifacts and faded
colors.
How to enable SmartImage?
• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness
displays every details in darker
areas of your videos without
color washout in brighter areas
1. Press
to launch the SmartImage
on screen display.
14
3. Image Optimization
maintaining a dynamic natural
values for the ultimate video display.
3.2 SmartContrast
What is it?
• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
• Economy: Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for just
right display of everyday office
applications and lower power
consumption.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
• SmartUniformity: Fluctuations in
brightness and color on different
parts of a screen are a common
phenomenon among LCD monitors.
Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent
and true images.
How does it work?
• Off: No optimization by SmartImage.
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
15
4. Technical Specifications
4. Technical Specifications
Picture/Display
Monitor panel type
Backlight
Panel size
Aspect ratio
Optimum resolution
Response time (typical)
SmartResponse time
SmartContrast
Pixel pitch
Viewing angle
Flicker free
Picture enhancement
Display colors
Vertical refresh rate
Horizontal frequency
SmartUniformity
Delta E
sRGB
Connectivity
Signal input/output
USB
Input Signal
Audio In/Out
Convenience
Built-in speaker
User convenience
MultiView
OSD languages
Other convenience
Plug & Play compatibility
IPS technology
W-LED
34" W (86.7 cm)
21:9
VGA: 2560x1080 @ 60Hz
DVI/ HDMI/ DisplayPort:
3440x1440 @ 30Hz/3440x1440 @ 60Hz
14ms (GtG)(typical)
5ms (GtG)(typical)
40,000,000:1
0.232 x 0.232 mm
178° (H) / 178° (V) @ C/R > 10
YES
SmartImage
1.07G (8bit+A-FRC)
23-80Hz
30-99KHz
YES
YES
YES
DVI-Dual Link(Digital), VGA( Analog), DisplayPort,
HDMI
USB2.0x2, USB3.0x2 (1 w/fast charging)
Separate Sync, Sync on Green
PC audio-in,headphone out
3Wx2
PiP/PbP mode, 2×devices
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese,
Polish, Russian, Swedish, Finnish, Turkish, Czech,
Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
VESA mount(100×100mm), Kensington Lock
DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
16
4. Technical Specifications
Stand
Height adjustment
Pivot
Swivel
Tilt
180mm
90 degree
-170 / +170 degree
-5 / +20 degree
Power
Consumption
Normal Operation
Sleep (Standby)
Off
Off (AC switch)
Heat dissipation*
Normal operation
Sleep (Standby)
Off
Off (AC switch)
On Mode(ECO mode)
Power LED indicator
Power supply
Dimensions
Product without stand
(WxHxD)
Product with stand
(WxHxD)
Packaging in mm
(WxHxD)
Weight
Product without stand
Product with stand
Product with packaging
AC Input
AC Input
AC Input
Voltage at
Voltage at
Voltage at
100VAC , 50Hz
115VAC , 60Hz
230VAC, 50Hz
47.17W (typ.)
46.85W (typ.)
46.08W (typ.)
<0.4W
<0.4W
<0.4W
<0.3W
<0.3W
<0.3W
0W
0W
0W
AC Input
AC Input
AC Input
Voltage at
Voltage at
Voltage at
100VAC , 50Hz
115VAC , 60Hz
230VAC , 50Hz
161.0 BTU/hr
159.9 BTU/hr
157.3 BTU/hr
(typ.)
(typ.)
(typ.)
<1.37 BTU/hr
<1.37 BTU/hr
<1.37 BTU/hr
<1.02 BTU/hr
<1.02 BTU/hr
<1.02 BTU/hr
0 BTU/hr
0 BTU/hr
0 BTU/hr
25.6W (typ.)
On mode: White, Standby/Sleep mode: White
(blinking)
Built-in, 100-240V AC, 50-60Hz
828 x 378 x 62 mm
828 x 627 x 270 mm
934 x 594 x 224 mm
6.520 kg
9.460 kg
14.274 kg
17
4. Technical Specifications
Operating Condition
Temperature range
(operation)
Relative humidity
(operation)
Atmospheric pressure
(operation)
Temperature range (Nonoperation)
Relative humidity (Nonoperation)
Atmospheric pressure
(Non-operation)
0°C to 40 °C
20% to 80%
700 to 1060hPa
-20°C to 60 °C
10% to 90%
500 to 1060hPa
Environmental and energy
ROHS
EPEAT
Packaging
Specific substances
Energy star
Compliance and standards
YES
YES (Refer to note 1 for more details)
100% recyclable
100% PVC BFR free housing
YES
Regulatory approvals
CE Mark, FCC Class B, SEMKO, cETLus, CU-EAC,
WEEE, CCC, CECP, KC, BSMI
Cabinet
Color
Finish
Black
Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit
www.epeat.net for registration status in your country.
2.This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
3.Smart response time is the optimum value from either GtG or GtG (BW) tests.
4. SmartUniformity and Delta E information sheets are included in the box.
18
4. Technical Specifications
Maximum Resolution
2560 x 1080 @ 60 Hz (analog input)
3440 x 1440 @ 60 Hz (digital input)
Note
Please notice that your display works
best at native resolution of 3440 x 1440
@ 60Hz. For best display quality, please
follow this resolution recommendation.
Recommended Resolution
Recommended resolution
4.1 Resolution & Preset Modes
VGA: 2560x1080 @ 60Hz
DVI/HDMI/DisplayPort: 3440x1440 @
30Hz /3440x1440 @ 60Hz
3440 x 1440 @ 60 Hz (digital input)
H. freq
(kHz)
Resolution
V. freq (Hz)
31.47
720 x 400
70.09
31.47
640 x 480
59.94
35.00
640 x 480
66.67
37.86
640 x 480
72.81
37.50
640 x 480
75.00
35.16
800 x 600
56.25
37.88
800 x 600
60.32
48.08
800 x 600
72.19
46.88
800 x 600
75.00
47.73
832 x 624
74.55
48.36
1024 x 768
60.00
56.48
1024 x 768
70.07
60.02
1024 x 768
75.03
44.77
1280x 720
59.86
63.89
1280 x 1024
60.02
79.98
1280 x 1024
75.03
55.94
1440 x 900
59.89
65.29
1680 x 1050
59.95
67.50
1920 x 1080
60.00
66.64
2560 x 1080
59.98
44.74
3440 x 1440
29.97
89.48
3440 x 1440
59.94
The factory default setting DisplayPort
v1.1 supports to the resolution
3440x1440 @ 30 Hz.
For optimized resolution 3440x1440 @
60Hz, please enter to OSD menu and
change the setting to DisplayPort v1.2,
also please make sure your graphic card
supports DisplayPort v1.2.
Setting path: [OSD] / [Setup] /
[DisplayPort] / [1.1, 1.2]
 








 



<
19
5. Power Management
5. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
Power Management Definition
VESA
Mode
Video H-sync V-sync Power Used
LED
Color
ON
Yes
Yes
47.5W
(typ.)
81W
(max.)
White
Sleep
OFF
(Standby)
No
No
<0.4W
White
(blink)
-
-
<0W
OFF
Active
Switch
Off
OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 3440 x 1440
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
20
6. Customer care and warranty
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
6. Customer care and
warranty
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Sub pixels
Pixels
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
21
6. Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
22
6. Customer care and warranty
Pixel Defect Tolerances
In order to qualify for repair or replacement due to pixel defects during the warranty
period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel
defects exceeding the tolerances listed in the following tables.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement ,
analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is
withdrawn by the International Organisation for Standardisation (ISO) per: 2008-1113.
23
6. Customer care and warranty
6.2Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
•
•
Local Standard •
Warranty Period
Depend on
•
different
Regions
•
•
Extended Warranty •
Period
+ 1 Year
•
Total Warranty Period
+ 2 Years
•
+ 3 Years
•
Local Standard warranty period
+2
Local Standard warranty period
+3
Local Standard warranty period
+1
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to important information manual for regional service hotline, which is
available on the Philips website support page.
24
7. Troubleshooting & FAQs
7. Troubleshooting &
FAQs
• Check to see if the monitor cable
has bent pins.
7.1 Troubleshooting
AUTO button doesn't function
• Make sure the computer is turned
on.
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Common Problems
No Picture (Power LED not lit)
Visible signs of smoke or sparks
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the
ON position.
• Contact with Philips customer
service representative immediately.
Imaging Problems
No Picture (Power LED is White)
Image is not centered
• Make sure the computer is turned
on.
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Make sure the signal cable is
properly connected to your
computer.
• Adjust the image position using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
• Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Screen says
Attention
Vertical flicker appears
Check cable connection
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
25
7. Troubleshooting & FAQs
Main Controls. It is valid only in VGA
mode.
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Horizontal flicker appears
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Green, red, blue, dark, and white dots
appears on the screen
Image appears blurred, indistinct or too
dark
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
• Adjust the contrast and brightness
on On-Screen Display.
The "power on" light is too strong and
is disturbing
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.
• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
26
7. Troubleshooting & FAQs
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Follow the instructions to
insert the companion CD-ROM
included in this package. Monitor
drivers (.inf and .icm files) will be
installed automatically.
7.2 General FAQs
Q1:When I install my monitor what
should I do if the screen shows
'Cannot display this video
mode'?
Ans.:Recommended resolution for this
monitor: 3440 x 1440 @ 60 Hz.
Q4:How do I adjust the resolution?
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
Ans.:Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 3440 x 1440 pixels.
Q5:What if I get lost when I am
making monitor adjustments via
OSD?
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
Ans.:Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 3440 x 1440 @ 60 Hz.
Q6:Is the LCD screen resistant to
scratches?
Ans.:In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2:What is the recommended
refresh rate for LCD monitor?
Ans.:Recommended refresh rate in
LCD monitors is 60 Hz, In case of
any disturbance on screen, you
can set it up to 75 Hz to see if
that removes the disturbance.
Q7:How should I clean the LCD
surface?
Ans.:For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q3:What are the .inf and .icm files
on the CD-ROM? How do I install
the drivers (.inf and .icm)?
Ans.:These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
Q8: Can I change the color setting of
my monitor?
27
7. Troubleshooting & FAQs
Ans.:Yes, you can change your color
setting through OSD control as
the following procedures,
Philips sales representative for
more information.
Q10: Are Philips LCD monitors Plugand- Play?
• Press "OK" to show the OSD (On
Screen Display) menu
Ans.:Yes, the monitors are Plug-andPlay compatible with Windows
8.1/7/Vista/XP/NT, Mac OSX,
Linux
• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
1. Color Temperature: The seven
settings are Native, 5000K,
6500K, 7500K, 8200K, 9300K
and 11500K. With settings in
the 5000K range the panel
appears "warm, with a redwhite color tone", while a
11500K temperature yields "cool,
bluewhite toning".
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.:Uninterrupted display of still or
static images over an extended
period may cause "burn in",
also known as "after-imaging"
or "ghost imaging", on your
screen. "Burn-in", "afterimaging", or "ghost imaging" is
a well-known phenomenon in
LCD panel technology. In most
cases, the "burned in" or "atterimaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc).
3. User Define: The user can choose
his/her preference color setting
by adjusting red, green blue color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “afterimage” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q9: Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.:Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs and workstations.
You may need a cable adapter
to connect the monitor to your
Mac system. Please contact your
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
28
7. Troubleshooting & FAQs
Ans.:Your LCD monitor works best at
its native resolution of 3440 x
1440 @ 60 Hz. For best display,
please use this resolution.
7.3 Multiview FAQs
Q1:
Q13: How to unlock/lock my hot key?
Why I cannot activate PiP or PbP
when the sources are DVI and
HDMI?
Ans.: Please refer to below table for the
main source and its supporting
sub source.
Ans.:Please press
for 10
seconds to unlock/lock the hot
key, by doing so, your monitor
pops out “Attention” to show
the unlock/lock status as shown
below illustrators.
MAIN
SOURCE
Attention
(xl)
SUB SOURCE
POSSIBILITY (xl)
Inputs VGA DP DVI HDMI
VGA
●
●
●
●
DP
●
●
●
●
DVI
●
●
●
●
HDMI
●
●
●
●
Monitor control unlocked
Q2:
Can I enlarge the PiP sub window
?
Ans.: Yes, there are 3 sizes to select:
[Small], [Middle], [Large]. You
can press
to enter OSD menu.
Select your preferred [PiP Size]
option from the [PiP / PbP] main
menu.
Attention
Monitor control locked
Q3:
How to listen to Audio,
independent of video?
Ans.: Normally the audio source is
linked to the main picture source.
If you want to change audiosource input (for example: listen
to your MP3 player independently
regardless of the video source
input), you can press
to enter
OSD menu. Select your preferred
[Audio Source] option from the
[Audio] main menu.
29
7. Troubleshooting & FAQs
Please note that the next time
you turn on your monitor, the
monitor will by default select the
audio source you chose last time.
In case you want to change it
again, you need to go through the
above steps to select your new
preferred audio source, which
then will become the “default”
mode.
 
 
 

30
© 2018 Koninklijke Philips N.V. All rights reserved.
This product was manufactured and brought to the market
by or on behalf of Top Victory Investments Ltd. or one of
its affiliates. Top Victory Investments Ltd. is the warrantor
in relation to this product. Philips and the Philips Shield
Emblem are registered trademarks of Koninklijke Philips
N.V. used under license.
Specifications are subject to change without notice.
Version: BDM3470E1L
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