Philips Momentum Curved QHD LCD display with Ambiglow 328M6FJMB/69 User manual

Philips Momentum Curved QHD LCD display with Ambiglow 328M6FJMB/69 User manual
328M6
www.philips.com/welcome
EN User manual
1
Customer care and warranty 18
Troubleshooting & FAQs
22
Table of Contents
1.Important��������������������������������������� 1
1.1 Safety precautions and
maintenance���������������������������������� 1
1.2 Notational Descriptions������������� 3
1.3 Disposal of product and packing
material������������������������������������������� 3
2. Setting up the monitor��������������� 5
2.1Installation������������������������������������� 5
2.2 Operating the monitor���������������� 6
2.3 Remove the Base Assembly for
VESA Mounting���������������������������� 8
3. Image Optimization�������������������� 9
3.1SmartImage����������������������������������� 9
3.2SmartContrast������������������������������10
4.Ambiglow�������������������������������������� 11
5.FreeSync��������������������������������������� 12
6. Technical Specifications����������� 13
6.1 Resolution & Preset Modes�����16
7. Power Management������������������ 17
8. Customer care and warranty��� 18
8.1 Philips’ Flat Panel Monitors
Pixel Defect Policy����������������������18
8.2 Customer Care & Warranty������� 21
9. Troubleshooting & FAQs���������� 22
9.1Troubleshooting������������������������� 22
9.2 General FAQs������������������������������ 23
1. Important
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips at all times. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care
Consumer Information Center)
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
• Do not knock or drop the monitor
during operation or transportation.
1.1 Safety precautions and
maintenance
Maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
• To protect your monitor from
possible damage, do not put
excessive pressure on the monitor
panel. When moving your monitor,
grasp the frame to lift; do not lift
the monitor by placing your hand or
fingers on the monitor panel.
Read and follow these instructions
when connecting and using your
computer monitor.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
Operation
• Please keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
• Do not block the ventilation holes
on the cabinet.
1
1. Important
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.
repaired. The damage mentioned above
is not covered under your warranty.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (please refer to the
chapter of “Consumer Information
Center”)
Service
• The casing cover should be opened
only by qualified service personnel.
• In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
use the monitor in a location
that falls within the following
temperature and humidity ranges.
• For transportation information,
please refer to “Technical
Specifications”.
• Temperature: 0-40°C 32-104°F
• Do not leave your monitor in a car/
trunk under direct sun light.
• Humidity: 20-80% RH
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
Important information for Burn-in/
Ghost image
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “afterimage” or “ghost image” symptoms
that will not disappear and cannot be
2
1. Important
1.3 Disposal of product and
packing material
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Waste Electrical and Electronic
Equipment-WEEE
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
3
1. Important
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national takeback initiatives and recycling programs
whenever possible, preferably in
cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit:
http://www.philips.com/a-w/about/
sustainability.html
4
2. Setting up the monitor
Install base stand
2. Setting up the
monitor
1. P
lace the monitor face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.
2.1 Installation
Package contents
Register your product and get support at
www.philips.com/welcome
328M6
2. Hold the stand with both hands.
Gently attach the stand to the VESA
mount area until the latch locks the
stand.
Monitor
User’s Manual
使用产品前请阅读使用说明
Contents:
© 2017
User’s Manual
Monitor drivers
保留备用
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This product was manufactured and brought to
the market by or on behalf of Top Victory
Investments Ltd. or one of its affiliates. Top
Victory Investments Ltd. is the warrantor in
relation to this product. Philips and the Philips
Shield Emblem are registered trademarks of
Koninklijke Philips N.V. used under license.
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* CD
AC/DC Adapter
* DP cable
Warning:
* VGA
Audio cable
This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.
* HDMI
* Different according to region
Note
Use only AC/DC adapter model: Philips
ADPC2090
5
2. Setting up the monitor
Connecting to your computer
2.2 Operating the monitor
Description of the control buttons
8
7
6
2.0
8
7
6
P2
5
4
3
2
1
9
P1
1
5
4
3
2
1 AC/DC power input
2 Earphone jack
3 Audio input
Press more than 3 seconds
to switch display power
OFF. Press to switch display
power ON.
4 VGA input
5 Display port 1(Support 1.1&1.2) input
6 Display port 2(Support 1.1&1.2) input
Access the OSD menu.
Confirm the OSD
adjustment.
7 HDMI 2.0 input
8 HDMI input
9 Kensington anti-theft lock
SmartSize: Change display
format.
Connect to PC
Adjust the OSD menu.
1. Connect the power cord to the back
of the monitor firmly.
Change the signal input
source
2. Turn off your computer and unplug
its power cable.
Adjust the OSD menu.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
SmartImage: There are
multiple selections: FPS,
Racing, RTS, Gamer 1,Gamer
2, LowBlue Mode,Off.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
Return to previous OSD
level.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
6
2. Setting up the monitor
Description of the On Screen Display
Main menu
Ambiglow
What is On-Screen Display (OSD)?
LowBlue
Mode
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:

 
Input
Sub menu
Off
Auto
Bright, Brighter, Brightest
SmartBiasLight
On
Bright, Brighter, Brightest
1,2,3
Off
VGA
HDMI 1.4
HDMI 2.0
DisplayPort 1
DisplayPort 2
Picture

Brightness
0~100
Contrast
0~100
Sharpness
0~100
SmartResponse
Off, Fast, Faster, Fastest
SmartContrast
On, Off
SmartFrame
On, Off

Size: 1, 2, 3, 4, 5, 6, 7

Brightness: 0~100
Contrast: 0~100
H. position

V. position


SmartSize
Gamma
1.8, 2.0, 2.2, 2.4, 2.6
Pixel Orbiting
On, Off
Over Scan
On, Off
Panel Size
17'': (5:4)
19'': (5:4)
19''W: (16:10)

22''W: (16:10)
18.5W'': (16:9)
19.5''W: (16:9)
20''W: (16:9)
21.5''W: (16:9)
Basic and simple instruction on the
control keys
23''W: (16:9)
24''W: (16:9)
27''W: (16:9)
1:1
31.5"W(16:9)
Aspect
Audio
Color
Volume
0~100
Stand-Alone
On, Off
Mute
On, Off
Audio Source
Audio In, HDMI 1.4,HDMI 2.0,
DisplayPort 1, DisplayPort 2
Color Temperature
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
sRGB
User Define
Red: 0~100
Green: 0~100
Blue: 0~100
To access the OSD menu on this Philips
Display simply use the single toggle
button at the bottom of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.
Language
English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar,
Nederlands, Português, Português do Brasil,Polski,Русский ,
Svenska,Suomi,Türkçe,Čeština,Українська, 简体中文,
繁體中文,日本語,한국어
OSD Settings
Horizontal
0~100
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
OSD Time Out
5s, 10s, 20s, 30s, 60s
Setup
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
Auto
H.Position
0~100
V.Position
0~100
Phase
0~100
Clock
0~100
Resolution
Notification
On, Off
DisplayPort1
1.1, 1.2
DisplayPort2
1.1, 1.2
Reset
Yes, No
Information
7
2. Setting up the monitor
Resolution notification
2.3 Remove the Base Assembly
for VESA Mounting
This monitor is designed for optimal
performance at its native resolution,
2560 × 1440 @ 60 Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use
2560 × 1440 @ 60 Hz for best results.
Before you start disassembling the
Display base, please follow the
instructions below to avoid any possible
damage or injury.
1. P
lace the monitor face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
Physical Function
Tilt
20˚
-5˚
2. While keeping the release button
pressed, tilt the base and slide it
out.
Height adjustment
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
130mm
100mm
100mm
8
3. Image Optimization
1. Toggle to the left to launch the
SmartImage on screen display.
3. Image Optimization
2. Toggle to the up or down to select
among FPS, Racing, RTS, Gamer1,
Gamer2, LowBlue Mode and Off.
3.1 SmartImage
What is it?
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also toggle to the left to
make confirmation.
There are 7 modes to select: FPS,
Racing, RTS, Gamer1, Gamer2, LowBlue
Mode and Off.
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.
SmartImage
GAME
FPS
Why do I need it?
Racing
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.
RTS
Gamer 1
Gamer 2
LowBlue Mode

How does it work?
SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
• FPS: For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.
• Racing: For playing Racing games.
Provides fastest response time and
high color saturation.
• RTS: For playing RTS (Real Time
Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.
How to enable SmartImage?
• Gamer 1: User’s preference settings
saved as Gamer 1.
• Gamer 2: User’s preference settings
saved as Gamer 2.
• LowBlue Mode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as
9
3. Image Optimization
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
• Off: No optimization by
SmartImageGAME.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
10
4. Ambiglow
can also manually select Bright, Brighter,
Brightest mode or ambiglow function
off mode depending on your preference
which helps reduce eye fatigue under
prolonged usage.
4. Ambiglow
How to enable Ambiglow
Ambiglow function can be selected
through OSD menu by pressing
buttons to choose and pressing "OK"
button to confirm the selection:
1. Press
Ambiglow
button.
2. Select [Ambiglow].
3. To switch Ambiglow on, or choose
Bias lighting mode, select [Auto] or
[SmartBiasLight].
Ambiglow

What is it?
 
Ambiglow adds a new dimension to
your viewing experience. This patented
Philips technology uses two rows
of bright LED’s projecting a glow of
light on the bottom of the display.
The innovative Ambiglow processor
continuously adjusts the overall color
and brightness of the light to match the
on screen image. User options like Auto
mode, 3 step brightness settings allow
to adjust the ambiance to your liking
and available wall surface. Whether
you are playing fast 3D or 2D games,
or watching movies, Philips Ambiglow
offers you a unique and immersive
viewing experience.




How does it work?
It is recommended that you dim the
lighting conditions in your room for
maximum effect. Ensure that Ambiglow
is set to “on” mode. Start a movie, or
play a game from your computer. The
monitor will react with appropriate
colors creating a halo effect, overall
matching the image on the screen. You
11



5. FreeSync
• AMD Radeon R7 260
• Processor 2014 A-Series Desktop
5. FreeSync
and Mobility APUs
•
•
•
•
•
PC gaming has long been an imperfect
experience because GPUs and monitors
update at different rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of
each picture as a single image. This is
called “tearing.” Gamers can fix tearing
with a feature called “v-sync,” but the
image can become jerky as the GPU
waits on the monitor to call for an
update before delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD FreeSync™
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are
compatible.
• Operating system
• Window7 or 8
• Graphic Card: R9 290 Series & R7
260 Series
•
•
•
•
•
AMD Radeon R9 295X2
AMD Radeon R9 290X
AMD Radeon R9 290
AMD Radeon R9 285
AMD Radeon R7 260X
12
AMD A10-7850K
AMD A10-7800
AMD A10-7700K
AMD A8-7600
AMD A6-7400K
6. Technical Specifications
6. Technical Specifications
Picture/Display
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
SmartContrast
Response Time (typ.)
SmartResponse
Optimum Resolution
Viewing Angle
Picture Enhancement
Vertical Refresh Rate
Horizontal Frequency
sRGB
LowBlue Mode
Monitor Colors
Color gamut
Ambiglow
Flicker free
Freesync
Connectivity
Signal Input
Input Signal
Audio In/Out
Convenience
Built-in speaker
OSD Languages
Other Convenience
Plug & Play Compatibility
Stand
Tilt
Height adjustment
MVA
LED
31.5" W (80 cm)
16:9
0.272 x 0.272 mm
50,000,000:1
22 ms(GtG)
4 ms (GtG)
2560x1440 @ 144Hz
178° (H) / 178° (V)(typ.) @ C/R > 10
SmartImage
48Hz - 144Hz
30kHz - 230kHz
YES
YES
16.7M
NTSC 100%, sRGB 120%
YES
YES
YES
Analog:
VGA
Digital:
DisplayPort1.2 x 2
HDMI 1.4 x 1(HDCP)
HDMI 2.0 x 1(HDCP)
Separate Sync, Sync on Green
PC audio-in,headphone out
5Wx2
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese, Polish,
Russian, Swedish, Finnish, Turkish, Czech, Ukranian,
Simplified Chinese, Traditional Chinese, Japanese, Korean
VESA mount(100 × 100 mm), Kensington Lock
DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX
-5° / +20°
130mm
13
6. Technical Specifications
Power
Consumption
Normal Operation
Sleep (Standby)
Off
Heat Dissipation*
Normal Operation
Sleep (Standby)
Off
Power LED indicator
Power Supply
Dimension
Product with stand
(WxHxD)
Product without stand
(WxHxD)
Product with packaging
(WxHxD)
Weight
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range
(operation)
Relative humidity
(operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)
Environmental
ROHS
AC Input
AC Input
AC Input
Voltage at
Voltage at
Voltage at
100VAC , 50Hz
115VAC , 60Hz
230VAC, 50Hz
44.00 W (typ.)
44.10 W (typ.)
44.20 W (typ.)
<0.5 W (typ.)
<0.5 W (typ.)
<0.5 W (typ.)
<0.3 W (typ.)
<0.3 W (typ.)
<0.3 W (typ.)
AC Input
AC Input
AC Input
Voltage at
Voltage at
Voltage at
100VAC , 50Hz
115VAC , 60Hz
230VAC , 50Hz
150.17 BTU/hr
150.51 BTU/hr
150.85 BTU/hr
(typ.)
(typ.)
(typ.)
<1.71 BTU/hr
<1.71 BTU/hr
<1.71 BTU/hr
(typ.)
(typ.)
(typ.)
<1.02 BTU/hr
<1.02 BTU/hr
<1.02 BTU/hr
(typ.)
(typ.)
(typ.)
On mode: White, Standby/Sleep mode: White
(blinking)
External, 100-240VAC, 50-60Hz
713 x 606 x 286 mm
713 x 427 x 52 mm
831 x 607 x 396 mm
7.87 kg
6.11 kg
12.16 kg
0°C to 40 °C
20% to 80%
700 to 1060hPa
-20°C to 60°C
10% to 90%
500 to 1060hPa
YES
14
6. Technical Specifications
Packaging
Specific Substances
Compliance and standards
Regulatory Approvals
Cabinet
Color
Finish
100 % recyclable
100 % PVC BFR free housing
CE Mark, FCC Class B, CU-EAC, RCM, CCC
Black
Glossy
Note
1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
3. NTSC Area based on CIE1976, sRGB Area based on CIE 1931
15
6. Technical Specifications
Note
6.1 Resolution & Preset Modes
• Please notice that your display
works best at native resolution
of 2560 x [email protected] 60Hz. For best
display quality, please follow this
resolution recommendation.
Maximum Resolution
[email protected] (HDMI 2.0/DP1.1/
DP1.2)
[email protected] (HDMI 1.4)
[email protected] (VGA)
• The highest supporting screen
resolution on HDMI is 2560 x 1440
, but it always depends on your
capability of graphics card and
BluRay/video players.
Recommended Resolution
[email protected] (HDMI/DP)
[email protected] (VGA)
H. freq
(kHz)
Resolution
V. freq (Hz)
31.47
720 x 400
70.09
31.47
640 x 480
59.94
35.00
640 x 480
66.67
37.86
640 x 480
72.81
37.50
640 x 480
75.00
50.90
640 x 480
100.00
35.16
800 x 600
56.00
37.88
800 x 600
60.32
48.08
800 x 600
72.00
46.88
800 x 600
75.00
63.60
800 x 600
100.00
47.73
832x624
75.00
48.36
1024 x 768
60.00
56.48
1024 x 768
70.00
60.02
1024 x 768
75.03
81.40
1024 x 768
100.00
44.77
1280x 720
59.86
63.89
1280 x 1024
60.02
79.98
1280 x 1024
75.03
55.94
1440 x 900
59.89
65.29
1680 x 1050
59.95
67.50
1920 x 1080
60.00
88.78
2560 x 1440
59.94
111.28
2560 x 1440
74.96
222.06
2560 x 1400
143.91
• On DisplayPort Mode, can’t
support FreeSync if the
V.Freq>69Hz
16
7. Power Management
7. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
Power Management Definition
VESA
Mode
Active
Video H-sync V-sync
Power Used
LED
Color
44.10 W (typ.),
White
63.90 W (max.)
ON
Yes
Yes
Sleep
OFF
(Standby)
No
No
<0.5 W (typ.)
White
(blink)
-
-
<0.3 W (typ.)
OFF
Off
OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 2560 x 1440
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
17
8. Customer care and warranty
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
8. Customer care and
warranty
8.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
18
8. Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
19
8. Customer care and warranty
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
20
8. Customer care and warranty
8.2Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
•
•
Local
Standard
Warranty
Period
Depend
on different
Regions
•
Extended Warranty
Period
•
Total Warranty Period
•
+ 1 Year
•
Local Standard warranty period +1
•
+ 2 Years
•
•
+ 3 Years
•
Local Standard warranty period
+2
Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to Important Information manual for regional service hotline, which is
available on the Philips website support page.
21
9. Troubleshooting & FAQs
9. Troubleshooting &
FAQs
• Check to see if the monitor cable
has bent pins.
9.1 Troubleshooting
Visible signs of smoke or sparks
• Make sure the computer is turned
on.
• Do not perform any troubleshooting
steps
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Common Problems
Imaging Problems
No Picture (Power LED not lit)
Image vibrates on the screen
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
• First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the
ON position.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
No Picture (Power LED is White)
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
monitor panel technology. In most
cases, the "burned in" or "afterimaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
• Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Attention
Check cable connection
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Always activate a periodic screen
refresh application if your monitor
will display unchanging static
content.
22
9. Troubleshooting & FAQs
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 2560 x 1440 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
Image appears distorted. Text is fuzzy
or blurred.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 2560 x 1440 @ 60 Hz.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips monitor.
Green, red, blue, dark, and white dots
appears on the screen
• Turn on your monitor and then turn
on your PC.
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
Q2:What is the recommended
refresh rate for monitor?
Ans.:Recommended refresh rate in
monitors is 60 Hz, In case of any
disturbance on screen, you can
set it up to 75 Hz to see if that
removes the disturbance.
Audio problem
No sound
• Check if audio cable is connected to
PC and monitor correctly.
Q3:What are the .inf and .icm files on
the user manual? How do I install
the drivers (.inf and .icm)?
• Ensure audio is not muted. Press
OSD “Menu”, select “Audio” then
“Mute”. Check it on “Off” position.
Ans.:These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
• Press “Volume” in OSD main control
to adjust the volume.
9.2General FAQs
Q1:When I install my monitor what
should I do if the screen shows
'Cannot display this video
mode'?
Q4:How do I adjust the resolution?
Ans.:Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Ans.:Recommended resolution for this
monitor: 2560 x 1440 @ 60 Hz.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
23
9. Troubleshooting & FAQs
Q5:What if I get lost when I am
making monitor adjustments via
OSD?
temperature yields "cool,
bluewhite toning".
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc).
Ans.:Simply press the
button, then
select [Reset] to recall all the
original factory settings.
Q6:Is the monitor screen resistant to
scratches?
3. User Define: The user can choose
his/her preference color setting
by adjusting red, green blue color.
Ans.:In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q7:How should I clean the monitor
surface?
Ans.:For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q9: Can I connect my monitor to any
PC, workstation or Mac?
Ans.:Yes. All Philips monitors are fully
compatible with standard PCs,
Macs and workstations. You may
need a cable adapter to connect
the monitor to your Mac system.
Please contact your Philips
sales representative for more
information.
Q8: Can I change the color setting of
my monitor?
Ans.:Yes, you can change your color
setting through OSD control as
the following procedures:
Q10: Are Philips monitors Plug-andPlay?
• Press
button to show the OSD
(On Screen Display) menu
Ans.:Yes, the monitors are Plugand-Play compatible with
Windows10/8.1/8/7, Mac OSX
• Press button to select the option
[Color] then press
button to
enter color setting, there are three
settings as below.
1. Color Temperature: The six
settings are 5000K, 6500K,
7500K, 8200K, 9300K and
11500K. With settings in the
5000K range the panel appears
"warm, with a red-white
color tone", while a 11500K
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in monitor panels?
Ans.:Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
24
9. Troubleshooting & FAQs
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in monitor panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of
time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic
screen refresh application if your
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “afterimage” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.:Your monitor works best at its
native resolution of 2560 x 1440
@ 60 Hz. For best display, please
use this resolution.
25
© 2017 Koninklijke Philips N.V. All rights reserved.
This product was manufactured and brought to the market
by or on behalf of Top Victory Investments Ltd. or one of
its affiliates. Top Victory Investments Ltd. is the warrantor
in relation to this product. Philips and the Philips Shield
Emblem are registered trademarks of Koninklijke Philips
N.V. used under license.
Specifications are subject to change without notice.
Version: 328M6FE1T
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