Philips Full HD Curved LCD display 328C7QJSG/96 User manual

Philips Full HD Curved LCD display 328C7QJSG/96 User manual
328C7
www.philips.com/welcome
EN User manual
1
Customer care and warranty
14
Troubleshooting & FAQs
21
Table of Contents
1.Important.................................................1
1.1 Safety precautions and maintenance....1
1.2 Notational Descriptions..............................2
1.3 Disposal of product and packing
material.................................................................3
2. Setting up the Monitor..........................4
2.1Installation............................................................4
2.2 Operating the Monitor................................5
3. Image Optimization................................7
3.1SmartImage.........................................................7
3.2SmartContrast..................................................8
4.FreeSync...................................................9
5. Technical Specifications.......................10
5.1 Resolution & Preset Modes...................12
6. Power Management.............................13
7. Customer care and warranty............14
* 7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy...................................................14
7.2 Customer Care & Warranty..................16
8. Troubleshooting & FAQs....................21
8.1Troubleshooting............................................21
8.2 General FAQs................................................22
1. Important
• Please use approved power cord provided
by Philips at all times. If your power cord is
missing, please contact your local service
center. (Please refer to Customer Care
Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user's manual before you use your
monitor. It contains important information and
notes regarding the operation of your monitor.
• Do not subject the Monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
• Do not knock or drop the Monitor during
operation or transportation.
Maintenance
• To protect your Monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your Monitor, grasp the frame to lift; do not lift the
Monitor by placing your hand or fingers on
the LCD panel.
1.1 Safety precautions and maintenance
• Unplug the Monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
• Unplug the Monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your Monitor.
Read and follow these instructions when
connecting and using your computer Monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
Monitor to dust, rain, water, or excessive
moisture environment.
Operation
• Please Keep the Monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
Monitor.
• If your Monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in your
Monitor, please turn the power off immediately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the Monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• Do not store or use the Monitor in locations exposed to heat, direct sunlight or
extreme cold.
• When positioning the Monitor, make sure
the power plug and outlet are easily accessible.
• In order to maintain the best performance
of your Monitor and use it for a longer lifetime, please use the Monitor in a location
that falls within the following temperature
and humidity ranges.
• If turning off the Monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1. Important
• Temperature: 0-40°C 32-104°F
1.2 Notational Descriptions
• Humidity: 20-80% RH
The following subsections describe notational
conventions used in this document.
• IMPORTANT: Always activate a moving
screen saver program when you leave
your Monitor unattended. Always activate
a periodic screen refresh application
if your Monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your
screen.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
• "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
• The casing cover should be opened only
by qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
• For transportation information, please
refer to "Technical Specifications".
• Do not leave your Monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the Monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
2
1. Important
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
1.3 Disposal of product and packing
material
Waste Electrical and Electronic EquipmentWEEE
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
To learn more about our recycling program
please visit
http://www.philips.com/a-w/about/sustainability.
html
Your new Monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old Monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
3
2. Setting up the Monitor
Connecting to your PC
2. Setting up the Monitor
328C7
2.1 Installation
4
Package contents
6 5
2
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1
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Register your product and get support at
www.philips.com/welcome
328C7
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Monitor
使用
前请阅读使用说明
© 2016 Kon
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User’s Manual
Monitor drivers
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1
AC/DC power input
HDMI/DP Audio out
VGA input
DP input
HDMI input
DVI input
Kensington anti-theft lock
Connect to PC
AC/DC Adapter
* HDMI
1. Connect the power cord to the back of
the Monitor firmly.
2. Turn off your computer and unplug its
power cable.
* VGA
* DVI
3. Connect the Monitor signal cable to the
video connector on the back of your
computer.
* DisplayPort
*Different according to region.
4. Plug the power cord of your computer and
your Monitor into a nearby outlet.
Note
Use only the AC/DC adapter model: Philips
ADPC2065
5. Turn on your computer and Monitor. If the
Monitor displays an image, installation is
complete.
4
2. Setting up the Monitor
Description of the On Screen Monitor
2.2 Operating the Monitor
What is On-Screen Monitor (OSD)?
Front view product description
On-Screen Monitor (OSD) is a feature in all
Philips LCD Monitors. It allows an end user to
adjust screen performance or select functions
of the Monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
328C7





Press more than 3 seconds to
switch display power OFF. Press
to switch display power ON.
Access the OSD menu. Confirm the OSD adjustment.
Adjust the SmartSize
Adjust the OSD menu.
Change the signal input source.
Adjust the OSD menu.
SmartImage hot key. There are 6
modes to select: FPS, Racing, RTS,
Gamer 1, Gamer 2, Off.
Return to previous OSD level.
5




2. Setting up the Monitor
The OSD Menu
Resolution notification
Below is an overall view of the structure of
the On-Screen Monitor. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu
Input
Picture
This Monitor is designed for optimal
performance at its native resolution,
1920×[email protected] When the Monitor is
powered on at a different resolution, an alert is
displayed on screen: Use 1920×[email protected] for
best results.
Sub menu
VGA
DVI
HDMI
DisplayPort
Brightness
Contrast
Sharpness
SmartResponse
SmartContrast
SmartFrame
Monitor of the native resolution alert can
be switched off from Setup in the OSD (On
Screen Monitor) menu.
0~100
0~100
0~100
Off, Fast, Faster, Fastest
On, Off
Physical Function
On, Off
Size (1,2,3,4,5,6,7)
10˚
Brightness (0~100)
Gamma
Pixel Orbiting
Over Scan
SmartSize
Panel Size
Contrast(0~100)
H. position
V. position
1.8, 2.0, 2.2, 2.4, 2.6
-5˚
On, Off
On, Off
17'': (5:4)
19'': (5:4)
19''W: (16:10)
22''W: (16:10)
18.5W'': (16:9)
19.5''W: (16:9)
20''W: (16:9)
21.5''W: (16:9)
23''W: (16:9)
24''W: (16:9)
27''W: (16:9)
1:1
31.5''W: (16:9)
Aspect
Audio
Color
Volume
Mute
Color Temperature
sRGB
User Define
0~100
On, Off
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
Language
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar,Nederlands, Português,
Português do Brasil,Polski,Русский ,Svenska,
Suomi,Türkçe,Čeština,Українська, 简体中文,
繁體中文,日本語,한국어
OSD Setting
Horizontal
Vertical
Transparency
Setup
Auto
OSD Time Out
Power LED
H.Position
V.Position
Phase
Clock
Resolution Notification
Reset
Information
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0, 1, 2, 3, 4
0~100
0~100
0~100
0~100
On, Off
Yes, No
6
3. Image Optimization
FPS, Racing, RTS, Gamer1, Gamer2, and Off.
3. Image Optimization
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also toggle to the left to make confirmation.
There are six modes to select: FPS, Racing, RTS,
Gamer1, Gamer2, and Off.
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized Monitor performance.




Why do I need it?
 
You want a Monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your Monitor viewing
experience.
 

• FPS: For playing FPS (First Person Shooters)
games. Improves dark theme black level
details.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
• Racing: For playing Racing games. Provides
fastest response time and high color
saturation.
• RTS: For playing RTS (Real Time Strategy)
games, a user-selected portion can be
highlighted for RTS games (through
SmartFrame). The picture quality can be
adjusted for the highlighted portion.
How to enable SmartImage?
• Gamer 1: User’s preference settings saved
as Gamer 1.
• Gamer 2: User’s preference settings saved
as Gamer 2.
• Off: No optimization by SmartImageGAME.
1. Toggle to the left to launch the SmartImage
on screen display.
2. Toggle to the up or down to select among
7
3. Image Optimization
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD Monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
Monitor's power consumption, you save on
energy costs and extend the lifetime of your
Monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
8
4. FreeSync
• AMD Radeon R7 260X
• AMD Radeon R7 260
4. FreeSync
■■ Processor A-Series Desktop and Mobility
APUs
•
•
•
•
•
•
•
•
•
PC gaming has long been an imperfect
experience because GPUs and monitors update
at different rates. Sometimes a GPU can render
many new pictures during a single update of
the monitor, and the monitor will show pieces
of each picture as a single image. This is called
“tearing.” Gamers can fix tearing with a feature
called “v-sync,” but the image can become jerky
as the GPU waits on the monitor to call for an
update before delivering new pictures.
The responsiveness of mouse input and overall
frames per second are reduced with v-sync,
too. AMD FreeSync™ technology eliminates all
of these problems by letting the GPU update
the monitor the moment a new picture is
ready, leaving gamers with unbelievably smooth,
responsive, tearing-free games.
Followed by the graphic card that are
compatible.
■■ Operating system
• Window.s 7 or 8.x or 10
■■ Graphic Card: R9 290/300 Series & R7 260
Series
•
•
•
•
•
•
•
•
AMD Radeon R9 300 Series
AMD Radeon R9 Fury X
AMD Radeon R9 360
AMD Radeon R7 360
AMD Radeon R9 295X2
AMD Radeon R9 290X
AMD Radeon R9 290
AMD Radeon R9 285
9
AMD A10-7890K
AMD A10-7870K
AMD A10-7850K
AMD A10-7800
AMD A10-7700K
AMD A8-7670K
AMD A8-7650K
AMD A8-7600
AMD A6-7400K
5. Technical Specifications
5. Technical Specifications
Picture/Monitor
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
SmartContrast
Response Time (typ.)
SmartResponse
Standard Resolution
Viewing Angle
Picture Enhancement
Monitor Colors
NTSC
Vertical Refresh Rate
Horizontal Frequency
SRGB
Connectivity
Signal Input
Input Signal
Audio In/Out
Convenience
OSD Languages
Other Convenience
Plug & Play Compatibility
Stand
Tilt
Power
Consumption
Normal Operation
Sleep (Standby)
Off
Heat Dissipation*
MVA LCD
W-LED system
31.5" W (80cm)
16:9
0.364(H)mm x 0.364(V) mm
20,000,000:1
21ms(GtG)
4ms(GtG)
1920x1080 @ 60Hz
178° (H) / 178° (V) @ C/R > 10
SmartImage
16.7M
85%
50Hz - 120Hz (VGA)
50Hz - 144Hz (DVI-Dual link)
48Hz - 144Hz (HDMI), 48Hz - 120Hz(FreeSync for HDMI)
48Hz - 144Hz (DP), 48Hz - 144Hz (FreeSync for DP)
30KHz - 83KHz (VGA)
30KHz - 160 kHz (DVI/HDMI/DP)
Yes
VGA(Analog), DVI-Dual link (Digital), HDMI ,DisplayPort
Separate Sync, Sync on Green
HDMI/DP Audio out
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Kensington Lock
DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
-5° / +10°
AC Input Voltage at
100VAC, 50Hz
55.97W (typ.)
<0.5W (typ.)
<0.3W (typ.)
AC Input Voltage at
100VAC, 50Hz
10
AC Input Voltage
at 115VAC, 60Hz
56.07W (typ.)
<0.5W (typ.)
<0.3W (typ.)
AC Input Voltage
at 115VAC, 60Hz
AC Input Voltage
at 230VAC, 50Hz
56.17W (typ.)
<0.5W (typ.)
<0.3W (typ.)
AC Input Voltage
at 230VAC, 50Hz
5. Technical Specifications
Normal Operation
Sleep (Standby)
Off
Power LED indicator
Power Supply
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
Product with Packaging
(WxHxD)
Weight
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range (operation)
Relative humidity (operation)
Atmospheric pressure
(operation)
Temperature range (Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)
Environmental
ROHS
Packaging
Specific Substances
Compliance and standards
Regulatory Approvals
Cabinet
Color
Finish
191.02 BTU/hr
191.37 BTU/hr 191.71 BTU/hr
(typ.)
(typ.)
(typ.)
<1.71 BTU/hr
<1.71 BTU/hr
<1.71 BTU/hr
(typ.)
(typ.)
(typ.)
<1.02 BTU/hr
<1.02 BTU/hr
<1.02 BTU/hr
(typ.)
(typ.)
(typ.)
On mode: White, Standby/Sleep mode: White (blinking)
External, 100-240VAC, 50-60Hz
721X530X211mm
721X434X40mm
267X631X838mm
7.06kg
6.56kg
11.30kg
0°C to 40 °C
20% to 80%
700 to 1060hPa
-20°C to 60°C
10% to 90%
500 to 1060hPa
YES
100% recyclable
100% PVC BFR free housing
CCC,CEL,CECP, CE, FCC, BSMI, MEPS
Grey/White
Gloss
Note
1. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
11
5. Technical Specifications
5.1 Resolution & Preset Modes
Maximum Resolution: [email protected]
(Dual-link DVI / DP / HDMI)
Standard Resolution: [email protected]
(VGA / HDMI / Dual-link DVI / DP)
H. freq (kHz)
Resolution
V. freq (Hz)
31.47
720x400
70.09
31.47
640x480
59.94
35.00
640x480
66.67
37.86
640x480
72.81
60.94
640x480
119.72
37.88
800x600
60.32
46.88
800x600
75.00
76.30
800x600
119.97
48.36
1024x768
60.00
60.02
1024x768
75.03
97.55
1024x768
119.99
63.89
1280x1024
60.02
79.98
1280x1024
75.03
55.94
1440x900
59.89
70.64
1440x900
74.98
65.29
1680x1050
59.95
67.50
1920x1080
60.00
137.26
1920x1080
119.98
158.11
1920x1080
144.00
Note
Please notice that your display works best at
native resolution of [email protected] For
best display quality, please follow this resolution
recommendation.
12
6. Power Management
6. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the Monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the Monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED
Color
Active
ON
Yes
Yes
56.07W (typ.),
58.37W (max.)
White
Sleep
OFF
No
No
<0.5 W (typ.)
White
(blink)
The following setup is used to measure power
consumption on this Monitor.
• Native resolution: 1920x1080
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
13
7. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
7. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
* 7.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel Monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any Monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a Monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the Monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
14
7. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same
type that are near to one another may be more
noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the Monitor displays a light pattern. These are
the types of black dot defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement due
to pixel defects during the warranty period, a
TFT Monitor panel in a Philips flat panel Monitor
must have pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
* Different policy according to region.
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
15
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please
visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days
of your original purchase date. During the extended warranty period, the service includes pickup, repair
and return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care
number) for more details.
Philips Customer Care Center number listed below.
•
•
Local Standard •
Warranty Period
Depend on
•
different Regions
•
•
Extended Warranty Period •
Total Warranty Period
+ 1 Year
•
Local Standard warranty period +1
+ 2 Years
+ 3 Years
•
•
Local Standard warranty period +2
Local Standard warranty period +3 **Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Opening Hours
Austria
RTS
+43 0810 000206
€ 0.07
Mon to Fri : 9am - 6pm
Belgium
Ecare
+32 078 250851
€ 0.06
Mon to Fri : 9am - 6pm
Cyprus
Alman
800 92 256
Free of charge Mon to Fri : 9am - 6pm
Denmark
Infocare
+45 3525 8761
Local call tariff
Mon to Fri : 9am - 6pm
Finland
Infocare
+358 09 2290 1908
Local call tariff
Mon to Fri : 9am - 6pm
France
Mainteq
+33 082161 1658
€ 0.09
Mon to Fri : 9am - 6pm
Germany
RTS
+49 01803 386 853
€ 0.09
Mon to Fri : 9am - 6pm
Greece
Alman
+30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland
Celestica
+353 01 601 1161
Local call tariff
Mon to Fri : 8am - 5pm
Italy
Anovo Italy
+39 840 320 041
€ 0.08
Mon to Fri : 9am - 6pm
Luxembourg
Ecare
+352 26 84 30 00
Local call tariff
Mon to Fri : 9am - 6pm
Netherlands
Ecare
+31 0900 0400 063
€ 0.10
Mon to Fri : 9am - 6pm
Norway
Infocare
+47 2270 8250
Local call tariff
Mon to Fri : 9am - 6pm
Poland
MSI
+48 0223491505
Local call tariff
Mon to Fri : 9am - 6pm
16
7. Customer care and warranty
Portugal
Mainteq
800 780 902
Free of charge Mon to Fri : 8am - 5pm
Spain
Mainteq
+34 902 888 785
€ 0.10
Mon to Fri : 9am - 6pm
Sweden
Infocare
+46 08 632 0016
Local call tariff
Mon to Fri : 9am - 6pm
Switzerland
ANOVO CH
+41 02 2310 2116
Local call tariff
Mon to Fri : 9am - 6pm
+44 0207 949 0069
Local call tariff
Mon to Fri : 8am - 5pm
United Kingdom Celestica
Contact Information for LATIN AMERICA region:
Country
Brazil
Argentina
Call center
Consumer care number
0800-7254101
Vermont
0800 3330 856
Contact Information for China:
Country
Call center
Consumer care number
China
PCCW Limited
4008 800 008
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center
CSP
Consumer care number
Belarus
N/A
IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria
N/A
LAN Service
+359 2 960 2360
Croatia
N/A
MR Service Ltd
+385 (01) 640 1111
Czech Rep.
N/A
Asupport
420 272 188 300
Estonia
N/A
FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia
N/A
Esabi
+995 322 91 34 71
Hungary
N/A
Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan
N/A
Classic Service I.I.c.
+7 727 3097515
Latvia
N/A
ServiceNet LV
+371 67460399
+371 27260399
Lithuania
N/A
UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia
N/A
AMC
+389 2 3125097
Moldova
N/A
Comel
+37322224035
Romania
N/A
Skin
+40 21 2101969
Russia
N/A
CPS
+7 (495) 645 6746
Serbia&Montenegro
N/A
Kim Tec d.o.o.
+381 11 20 70 684
17
7. Customer care and warranty
Slovakia
N/A
Datalan Service
+421 2 49207155
Slovenia
N/A
PC H.and
+386 1 530 08 24
the republic of Belarus N/A
ServiceBy
+375 17 284 0203
Turkey
N/A
Tecpro
+90 212 444 4 832
Ukraine
N/A
Topaz
+38044 525 64 95
Ukraine
N/A
Comel
+380 5627444225
Contact Information for NORTH AMERICA:
Country
Call center
Consumer care number
U.S.A.
EPI-e-center
(877) 835-1838
Canada
EPI-e-center
(800)479-6696
18
7. Customer care and warranty
Contact Information for APMEA region:
Country
ASP
Consumer care number
Opening hours
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird
+97 14 8837911
service centre
Sun.~Thu. 09:00 - 18:00
Australia
AGOS
NETWORK
PTY LTD
1300 360 386
Mon.~Fri. 9:00am-5:30pm
Hong Kong
Macau
Company:
Smart Pixels
Technology
Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON Tel: 1 800 425 6396
INDIA LTD
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
+62-21-4080-9086
PT. CORMIC
(Customer Hotline)
SERVISINDO
+62-8888-01-9086
PERKASA
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Israel
Eastronics
LTD
1-800-567000
Sun.~Thu. 08:00-18:00
Korea
Alphascan
Monitors, Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn
Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
New Zealand
Visual Group
Ltd.
0800 657447
Mon.~Fri. 8:30am-5:30pm
Pakistan
TVONICS
Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Philippines
EA Global
Supply Chain (02) 655-7777; 6359456
Solutions ,Inc.
Mon.~Fri. 8:30am~5:30pm
Singapore
Philips
Singapore Pte
Ltd (Philips
(65) 6882 3966
Consumer
Care Center)
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
South Africa
Computer
Repair
Technologies
Mon.~ Fri. 08:00am~05:00pm
011 262 3586
19
7. Customer care and warranty
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer
System Co., Ltd.
(662) 934-5498
Mon.~Fri. 08:30am~05:30pm
Turkmenistan
Technostar
Service Centre
+(99312) 460733, 460957
Mon.~Fri. 09:00 - 18:00
Uzbekistan
Soniko Plus
Private Enterprise +99871 2784650
Ltd
Vietnam
FPT Service
Informatic
Company Ltd. Ho Chi Minh City
Branch
+84 8 38248007 Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Japan
フィリップスモ
ニター・サポー
トセンター
0120-060-530
Mon.~Fri. 10:00 - 17:00
20
Mon.~Fri. 09:00 - 18:00
8. Troubleshooting & FAQs
satisfactory, you can do manual adjustments
via the OSD menu.
8. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVIDigital mode as it is not necessary.
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the Monitor from mains power
source immediately for safety
Common Problems
• Contact with Philips customer service
representative immediately.
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
Monitor.
Imaging Problems
Image is not centered
• First, ensure that the power button on the
front of the Monitor is in the OFF position,
then press it to the ON position.
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
• Make sure the Monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Vertical flicker appears
• The Energy Saving feature may be activated
Screen says
Attention
• Adjust the image using the “Auto” function
in OSD Main Controls.
Check cable connection
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
• Make sure the Monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
Horizontal flicker appears
• Check to see if the Monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• Adjust the image using the “Auto” function
in OSD Main Controls.
• The auto function is applicable only in
VGA-Analog mode. If the result is not
21
8. Troubleshooting & FAQs
The "power on" light is too strong and is
disturbing
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Monitor.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
8.2 General FAQs
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Q1:When I install my Monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.:Recommended resolution for this
Monitor: [email protected]
• Unplug all cables, then connect your PC to
the Monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Monitor icon. Inside
the Monitor Control Panel, select the
'Settings' tab. Under the setting tab, in box
labelled 'desktop area', move the sidebar to
1920x1080 pixels.
• Always activate a moving screen saver
program when you leave your Monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD Monitor will display
unchanging static content.
• Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
[email protected]
• Shut down your computer, disconnect your
old Monitor and reconnect your Philips
LCD Monitor.
Image appears distorted. Text is fuzzy or
blurred.
• Turn on your Monitor and then turn on
your PC.
• Set the PC’s display resolution to the same
mode as Monitor’s recommended screen
native resolution.
Q2:What is the recommended refresh rate
for LCD Monitor?
Ans.:Recommended refresh rate in LCD
Monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
22
8. Troubleshooting & FAQs
Q3:What are the .inf and .icm files on the
user manual? How do I install the drivers
(.inf and .icm)?
Ans.:These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor.
1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, bluewhite toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, Monitors, printers, scanners,
etc)
Q4:How do I adjust the resolution?
Ans.:Your video card/graphic driver and
Monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Monitor properties".
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q5:What if I get lost when I am making
Monitor adjustments via OSD?
Ans.:Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6:Is the LCD screen resistant to scratches?
Ans.:In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the Monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q9: Can I connect my LCD Monitor to any
PC, workstation or Mac?
Ans.:Yes. All Philips LCD Monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the Monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q7:How should I clean the LCD surface?
Ans.:For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q10: Are Philips LCD Monitors Plug-andPlay?
Ans.:Yes, the Monitors are Plug-and-Play
compatible with Windows 8.1/8/7.
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.:Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "afterimaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
Q8: Can I change the color setting of my
Monitor?
Ans.:Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Monitor) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
23
8. Troubleshooting & FAQs
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
program when you leave your Monitor
unattended.
Always activate a periodic screen refresh
application if your LCD Monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Monitor not showing sharp
text, and is displaying jagged characters?
Ans.:Your LCD Monitor works best at its
native resolution of [email protected]
For best display, please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.:Please press button to the menu for
10 seconds to unlock/lock the hot key,
by doing so, your Monitor pops out
“Attention” to show the unlock/lock
status as shown below illustrators.
Attention
Monitor control unlocked
Attention
Monitor control locked
24
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: 328C7QE1T
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