Philips QHD LCD monitor 327E8FJSW/93 User manual

327E8
www.philips.com/welcome
EN User manual
Customer care and warranty
Troubleshooting & FAQs
1
16
20
Table of Contents
1. Important........................................ 1
1.1 Safety precautions and maintenance....1
1.2 Notational Descriptions..............................3
1.3 Disposal of product and packing
material.................................................................3
2. Setting up the monitor..........................5
2.1Installation............................................................5
2.2 Operating the monitor................................6
3. Image Optimization................................9
3.1SmartImage.........................................................9
3.2SmartContrast...............................................10
4.FreeSync.................................................11
5. Technical Specifications.......................12
5.1 Resolution & Preset Modes...................14
6. Power Management.............................15
7. Customer care and warranty............16
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy...................................................16
7.2 Customer Care & Warranty..................19
8. Troubleshooting & FAQs....................20
8.1Troubleshooting............................................20
8.2 General FAQs................................................21
1. Important
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.
• If turning off the monitor by detaching the power cable or DC power
cord, wait for 6 seconds before
attaching the power cable or DC
power cord for normal operation.
• Please use approved power cord
provided by Philips at all times. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care Consumer Information Center)
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
• Do not subject the monitor to severe vibration or high impact conditions during operation.
• Do not knock or drop the monitor
during operation or transportation.
1.1 Safety precautions and
maintenance
Maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
• To protect your monitor from possible damage, do not put excessive
pressure on the LCD panel. When
moving your monitor, grasp the
frame to lift; do not lift the monitor
by placing your hand or fingers on
the LCD panel.
Read and follow these instructions
when connecting and using your
computer monitor.
• Unplug the monitor if you are not
going to use it for an extensive period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water,
or excessive moisture environment.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
• Do not block the ventilation holes
on the cabinet.
• If foreign substance or water gets in
your monitor, please turn the power
1
1. Important
Service
off immediately and disconnect the
power cord. Then, remove the foreign substance or water, and send it
to the maintenance center.
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any document for repair or integration,
please contact with your local
service center. (please refer to the
chapter of "Consumer Information
Center")
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best performance of your monitor and use
it for a longer lifetime, please use
the monitor in a location that falls
within the following temperature
and humidity ranges.
• For transportation information,
please refer to "Technical Specifications".
• Do not leave your monitor in a car/
trunk under direct sun light.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
• IMPORTANT: Always activate a moving screen saver program when you
leave your monitor unattended.
Always activate a periodic screen
refresh application if your monitor
will display unchanging static content. Uninterrupted display of still
or static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in LCD panel technology.
In most cases, the “burned in” or
“after-imaging” or “ghost imaging” will disappear gradually over a
period of time after the power has
been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “afterimage” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
2
1. Important
1.3 Disposal of product and
packing material
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Waste Electrical and Electronic
Equipment-WEEE
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
3
2. Setting up the monitor
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national takeback initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
4
2. Setting up the monitor
Install base stand
2. Setting up the monitor
1. Place the monitor face down
on soft and smooth surface
taking care to avoid scratching
or damaging the screen.
2.1 Installation
Package contents
Register your product and get support at
www.philips.com/welcome
327E8
Monitor
User’s Manual
使用产品前请阅读使用说明
Contents:
on in
© 2 017 K
User’s Manual
Monitor drivers
保留备用
2. Hold the base stand with both
hands and firmly insert the base
stand into the base column.
(1) Gently attach the base to the base
column until the latch locks the
base.
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the market by or on behalf of Top Victory
Investments Ltd. or one of its affiliates. Top
Victory Investments Ltd. is the warrantor in
relation to this product. Philips and the Philips
Shield Emblem are registered trademarks of
Koninklijke Philips N.V. used under license.
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* HDMI
* DP
* DVI
* VGA
(2) Use your fingers to tighten the
screw located at the bottom of
the base, and secure the base to
the column tightly.
* Audio
* Different according to region.
2
1
5
2. Setting up the monitor
Connecting to your PC
2.2 Operating the monitor
Front view product description
1
2 3 4 5
7
4
3
5
1
2
6
Power input
DVI input
HDMI input
Display port input
VGA input
6 Audio out
7 Kensington anti-theft lock
Press to switch power on.
Press more than 3 seconds
to switch power off.
Access the OSD menu.
Confirm the OSD
adjustment.
Connect to PC
1. Connect the power cord to the back
of the monitor firmly.
2. Turn off your computer and unplug
its power cable.
Adjust the speaker volume.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
Adjust the OSD menu.
Change the signal input
source.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
Adjust the OSD menu.
SmartImage. There are
multiple selections : FPS,
Racing, RTS, Gamer1,
Gamer2, LowBlue Mode
and Off.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
Return to previous OSD
level.
6
2. Setting up the monitor
Description of the On Screen
Display
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature
in all Philips LCD monitors. It allows an
end user to adjust screen performance
or select functions of the monitors
directly through an on-screen
instruction window. A user friendly on
screen display interface is shown as
below:
 







Basic and simple instruction on the
control keys
To access the OSD menu on this Philips
Display simply use the single toggle
button on the backside of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.
7
2. Setting up the monitor
Main menu
LowBlue Mode
Resolution notification
Sub menu
On
1, 2, 3
This monitor is designed for optimal
performance at its native resolution,
2560×[email protected] When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use
2560×[email protected] for best results.
Off
Input
VGA
DVI
HDMI 1.4
DisplayPort
Picture
Brightness
0~100
Contrast
0~100
Sharpness
0~100
SmartResponse
Off, Fast, Faster, Fastest
SmartContrast
On, Off
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
On, Off
SmartFrame
Size (1,2,3,4,5,6,7)
Brightness (0~100))
Physical Function
Contrast(0~100)
H. position
Tilt
V. position
Gamma
SmartSize
1.8, 2.0, 2.2, 2.4, 2.6
Pixel Orbiting
On, Off
Over Scan
On, Off
Panel Size
20
17'': (5:4)
19'': (5:4)
19''W: (16:10)
22''W: (16:10)
18.5W'': (16:9)
19.5''W: (16:9)
20''W: (16:9)
21.5''W: (16:9)
23''W: (16:9)
24''W: (16:9)
27''W: (16:9)
1:1
32"W(16:9)
Aspect
Audio
Color
Volume
0~100
Mute
On, Off
Color Temperature
sRGB
Native, 5000K,6500K,
7500K,8200K,9300K,
11500K
User Define
Red: 0~100
Green: 0~100
Blue: 0~100
Language
OSD Settings
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Horizontal
0~100
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
OSD Time Out
5s, 10s, 20s, 30s, 60s
Auto
Setup
Power LED
1, 2, 3, 4
H.Position
0~100
V.Position
0~100
Phase
0~100
Clock
0~100
Resolution Notification
On, Off
Reset
Yes, No
Information
8
3. Image Optimization
3. Image Optimization
1. Toggle to the left to launch the
SamrtImage on screen display.
3.1 SmartImage
2. Toggle to the up or down to select
among FPS, Racing, RTS, Gamer1,
Gamer2, LowBlue Mode and Off.
What is it?
3. The SmartImage on screen display
will remain on screen for 5 seconds
or you can also toggle to the left to
make confirmation.
There are multiple selections : FPS,
Racing, RTS, Gamer1, Gamer2, LowBlue
Mode and Off.
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.



Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.


 
 
 
How does it work?

SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
• FPS: For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.
• Racing: For playing Racing games.
Provides fastest response time and
high color saturation.
• RTS: For playing RTS (Real Time
Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.
How to enable SmartImage?
• Gamer 1: User’s preference settings
saved as Gamer 1.
• Gamer 2: User’s preference settings
saved as Gamer 2.
9
3. Image Optimization
• LowBlue Mode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a LCD monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
• Off: No optimization by
SmartImageGAME.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
10
4. FreeSync
•
•
•
•
•
•
4. FreeSync
AMD Radeon R9 290X
AMD Radeon R9 290
AMD Radeon R9 285
AMD Radeon R7 260X
AMD Radeon R7 260
■■ Processor 2014 A-Series Desktop
and Mobility APUs
PC gaming has long been an imperfect
experience because GPUs and monitors update
at different rates. Sometimes a GPU can render
many new pictures during a single update of
the monitor, and the monitor will show pieces
of each picture as a single image. This is called
“tearing.” Gamers can fix tearing with a feature
called “v-sync,” but the image can become jerky
as the GPU waits on the monitor to call for an
update before delivering new pictures.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
The responsiveness of mouse input and overall
frames per second are reduced with v-sync,
too. AMD FreeSync™ technology eliminates all
of these problems by letting the GPU update
the monitor the moment a new picture is
ready, leaving gamers with unbelievably smooth,
responsive, tearing-free games.
Followed by the graphic card that are
compatible.
■■ Operating system
• Window7/8/8.1/10
■■ Graphic Card: R9 290 Series & R7
260 Series
•
•
•
•
•
•
•
•
AMD Radeon R9 295X2
AMD Radeon™ RX 480
AMD Radeon™ RX 470
AMD Radeon™ RX 460
Radeon Pro Duo
AMD Radeon R9 300 Series
AMD Radeon R9 Fury X
AMD Radeon R9 360
AMD Radeon R7 360
11
AMD PRO A12-9800
AMD PRO A12-9800E
AMD PRO A10-9700
AMD PRO A10-9700E
AMD PRO A8-9600
AMD PRO A6-9500
AMD PRO A6-9500E
AMD PRO A12-8870
AMD PRO A12-8870E
AMD PRO A10-8770
AMD PRO A10-8770E
AMD PRO A10-8750B
AMD PRO A8-8650B
AMD PRO A6-8570
AMD PRO A6-8570E
AMD PRO A4-8350B
AMD A10-7890K
AMD A10-7870K
AMD A10-7850K
AMD A10-7800
AMD A10-7700K
AMD A8-7670K
AMD A8-7650K
AMD A8-7600
AMD A6-7400K
5. Technical Specifications
5. Technical Specifications
Picture/Display
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
SmartContrast
Response Time (typ.)
SmartResponse (typ.)
Optimum Resolution
Viewing Angle
Picture Enhancement
Display Colors
Flicker Free
Vertical Refresh Rate
Horizontal Frequency
LowBlue Mode
sRGB
FreeSync
Connectivity
Signal Input
Audio In/Out
Input Signal
VA
W-LED system
31.5" (80 cm)
16:9
0.273 x 0.273 mm
20,000,000:1
8ms (GtG)
4ms (GtG)
2560 x 1440 @ 60Hz
178° (H) / 178° (V) @ C/R > 10 (typ.)
SmartImage game
16.7M
Yes
50Hz - 76Hz(VGA/DVI)
48Hz - 76Hz(HDMI/DP)
30kHz - 83kHz(VGA/DVI)
30kHz - 85kHz(HDMI/DP)
YES
YES
YES
VGA (Analog), DVI (Digital), HDMI 1.4 (Digital), DisplayPort 1.2
(Digital)
audio out
Separate Sync, Sync on Green
Convenience
OSD Languages
Other Convenience
Plug & Play
Compatibility
Stand
Tilt
English, German, Spanish, Greek, French, Italian, Hungarian,
Dutch, Portuguese, Brazil Portuguese, Polish, Russian,
Swedish, Finnish, Turkish, Czech, Ukranian, Simplified
Chinese, Traditional Chinese, Japanese, Korean
Kensington Lock
DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
-5° / +20°
Power
Consumption
Normal Operation
Sleep(Standby)
AC Input Voltage
at 100VAC, 50Hz
50.90 W (typ.)
<0.5 W
AC Input Voltage
at 115VAC, 50Hz
51.00 W (typ.)
<0.5 W
12
AC Input Voltage
at 230VAC, 50Hz
51.10 W (typ.)
<0.5 W
5. Technical Specifications
Off
Heat Dissipation*
<0.3 W
AC Input Voltage
at 100VAC, 50Hz
Normal Operation
173.72 BTU/hr(typ.)
Sleep(Standby)
Off
Power LED
indicator
Power Supply
<1.71 BTU/hr
<1.02 BTU/hr
<0.3 W
AC Input Voltage
at 115VAC, 50Hz
174.06 BTU/
hr(typ.)
<1.71 BTU/hr
<1.02 BTU/hr
<0.3 W
AC Input Voltage
at 230VAC, 50Hz
174.40 BTU/
hr(typ.)
<1.71 BTU/hr
<1.02 BTU/hr
On mode: White, Standby/Sleep mode: White (blinking)
Built-in, 100-240V AC, 50-60Hz
Dimension
Product with stand
(WxHxD)
Product without stand
(WxHxD)
Product with packaging
(WxHxD)
Weight
Product with stand
Product without stand
Product with packaging
Operating Condition
Temperature range
(operation)
Relative humidity
(operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)
Environmental
ROHS
Packaging
Specific Substances
Compliance and standards
Regulatory Approvals
Cabinet
Color
Finish
731 x 529 x 255 mm
731 x 434 x 54 mm
815 x 615 x 224 mm
7.030 kg
6.447 kg
9.829 kg
0°C to 40 °C
20% to 80%
700 to 1060hPa
-20°C to 60°C
10% to 90%
500 to 1060hPa
YES
100% recyclable
100% PVC BFR free housing
CCC, CECP
White
Glossy
13
5. Technical Specifications
5.1 Resolution & Preset Modes
Maximum Resolution
[email protected] (analog input)
[email protected] (digital input)
Recommended Resolution
[email protected] (digital input)
H. freq
(kHz)
Resolution
V. freq
(Hz)
31.47
720x400
70.09
31.47
640x480
59.94
35.00
640x480
66.67
37.86
640x480
72.81
37.50
640x480
75.00
35.16
800x600
56.25
37.88
800x600
60.32
48.08
800x600
72.19
46.88
800x600
75.00
47.73
832x624
74.55
48.36
1024x768
60.00
56.48
1024x768
70.07
60.02
1024x768
75.03
44.77
1280x720
59.86
60.00
1280x960
60.00
63.89
1280x1024
60.02
79.98
1280x1024
75.03
55.94
1440x900
59.89
65.29
1680x1050
59.95
67.50
1920x1080
60.00
88.79
2560x1440
60.00
59.95
2560x1440
60.00
Note
Please notice that your display works best at native resolution of [email protected]
For best display quality, please follow this resolution recommendation.
14
6. Power Management
6. Power Management
The following setup is used to measure
power consumption on this monitor.
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
• Native resolution: 2560x1440
• Contrast: 50%
• Brightness: 100%;
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED
Color
Active
ON
Yes
Yes
51 W (typ.)
56 W (Max.)
White
Sleep
OFF
No
No
0.5 W (typ.)
White
(blink)
Switch
Off
OFF
-
-
0.3 W (typ.)
OFF
15
7. Customer care and warranty
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
7. Customer care and
warranty
7.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
16
7. Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
17
7. Customer care and warranty
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
18
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
•
•
Local Standard •
Warranty Period
Depend on
•
different
Regions
•
•
Extended Warranty •
Period
+ 1 Year
•
Total Warranty Period
+ 2 Years
•
+ 3 Years
•
Local Standard warranty period
+2
Local Standard warranty period
+3
Local Standard warranty period
+1
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to Important Information manual for regional service hotline, which is
available on the Philips website support page.
19
8. Troubleshooting & FAQs
8. Troubleshooting &
FAQs
• Check to see if the monitor cable
has bent pins.
8.1 Troubleshooting
AUTO button doesn't function
• Make sure the computer is turned
on.
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Common Problems
No Picture (Power LED not lit)
Visible signs of smoke or sparks
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the
ON position.
• Contact with Philips customer
service representative immediately.
Imaging Problems
No Picture (Power LED is White)
Image is not centered
• Make sure the computer is turned
on.
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Make sure the signal cable is
properly connected to your
computer.
• Adjust the image position using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA
mode.
• Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Screen says
Vertical flicker appears
Check cable connection
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
20
8. Troubleshooting & FAQs
Main Controls. It is valid only in VGA
mode.
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Horizontal flicker appears
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Green, red, blue, dark, and white dots
appears on the screen
Image appears blurred, indistinct or too
dark
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
• Adjust the contrast and brightness
on On-Screen Display.
*The "power on" light is too strong and
is disturbing
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.
• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "afterimaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
*Functionality different according to
display.
8.2General FAQs
Q1:When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.:Recommended resolution for this
monitor: [email protected]
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
21
8. Troubleshooting & FAQs
making monitor adjustments via
OSD?
Ans.:Simply press the
button, then
select 'Reset' to recall all of the
original factory settings.
labelled 'desktop area', move the
sidebar to 2560x1440 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at [email protected]
Q6:Is the LCD screen resistant to
scratches?
Ans.:In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect
your warranty conditions.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2:What is the recommended
refresh rate for LCD monitor?
Ans.:Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can set
it up to 75Hz to see if that removes
the disturbance.
Q7:How should I clean the LCD
surface?
Ans.:For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q3:What are the .inf and .icm files
on the CD-ROM? How do I install
the drivers (.inf and .icm)?
Ans.:These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when you
first install your monitor. Follow
the instructions to insert the (
companion CD-ROM) included in
this package. Monitor drivers (.inf
and .icm files) will be installed
automatically.
Q8: Can I change the color setting of
my monitor?
Ans.:Yes, you can change your color
setting through OSD control as the
following procedures,
• Press
to show the OSD (On
Screen Display) menu
• Press button to select the option
[Color] then press
button to
enter color setting, there are three
settings as below.
1. Color Temperature: Native,
5000K, 6500K, 7500K, 8200K,
9300K and 11500K. With settings
in the 5000K range the panel
appears "warm, with a redwhite color tone", while a
11500K temperature yields "cool,
bluewhite toning".
Q4:How do I adjust the resolution?
Ans.:Your video card/graphic driver
and monitor together determine
the available resolutions. You can
select the desired resolution under
Windows® Control Panel with the
"Display properties".
Q5:What if I get lost when I am
22
8. Troubleshooting & FAQs
2. sRGB; this is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc)
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of time
after the power has been switched
off.
Always activate a moving screen
saver program when you leave your
monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
3. User Define; the user can choose
his/her preference color setting
by adjusting red, green blue color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Warning
Severe"burn-in" or "after-image"
or "ghost image" symptoms will not
disappear and cannot be repaired.
The damage mentioned above is not
covered under your warranty.
Q9: Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.:Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs and workstations. You
may need a cable adapter to
connect the monitor to your Mac
system. Please contact your Philips
sales representative for more
information.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.:Your LCD monitor works best
at its native resolution of
[email protected] For best
display, please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.:Please press
for 10 seconds
to unlock/lock the hot key, by
doing so, your monitor pops out
“Attention” to show the unlock/lock
status as shown below illustrators.
Q10: Are Philips LCD monitors Plugand- Play?
Ans.:Yes, the monitors are Plug-andPlay compatible with Windows
10/8.1/8/7, Mac OSX .
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.:Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
Monitor control unlocked
Monitor control locked
23
© 2017 Koninklijke Philips N.V. All rights reserved.
This product was manufactured and brought to the market
by or on behalf of Top Victory Investments Ltd. or one of
its affiliates. Top Victory Investments Ltd. is the warrantor
in relation to this product. Philips and the Philips Shield
Emblem are registered trademarks of Koninklijke Philips
N.V. used under license.
Specifications are subject to change without notice.
Version: M832xEF1T