Samsung | WA21M8700GV/FQ | Samsung Top load Washer with Activ Dualwash, 21kg (WA21M8700GV) User Manual

Washing Machine
User manual
WA21M8700**
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Contents
Contents
Safety information
3
What you need to know about the safety instructions
Important safety symbols
Important safety precautions
3
3
4
Installation
10
What’s included
Installation requirements
Step-by-step installation
10
12
13
Before you start
21
Prewash (Water Jet & Built-in sink)
Detergent guidelines
Smart Check
Laundry guidelines
21
22
24
25
Operations
29
Control panel
Simple steps to start
Auto cycles
Special features
29
30
31
32
Maintenance
34
Cleaning34
Troubleshooting
40
Checkpoints40
Information codes
44
Specifications
47
Specification sheet
47
2 English
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Safety information
Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to read
this manual to take full advantage of your washing machine’s many benefits and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efficiently
operate the extensive features and functions of your new appliance. Please store the manual
in a safe location close to the appliance for future reference. Use this appliance only for its
intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of your
washing machine may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest service
center or find help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property
damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
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Safety information
Safety information
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To
safely operate this appliance, familiarize yourself with its operation and exercise care when
using it.
Important safety precautions
WARNING
To reduce the risk of fire, electric shock, or injury to persons when
using your appliance, follow basic precautions, including the following:
1. This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
2. For use in Europe: This appliance can be used by children aged from
8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they
have been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
3. Children should be supervised to ensure that they do not play with
the appliance.
4. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
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Safety information
5. The new hose-sets supplied with the appliance are to be used and
that old hose-sets should not be reused.
6. For washing machines having ventilation openings in the base, the
installation instructions shall state that the openings must not be
obstructed by a carpet.
7. For use in Europe: Children of less than 3 years should be kept away
unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting of
the thermal cut-out, this appliance must not be supplied through an
external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
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Safety information
Safety information
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualified technician or service
company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the product,
or injury.
Plug the power cord into a wall socket that meets local electrical specifications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specifications. Failure to do so may result in electric shock or fire. Plug the power
plug into the wall socket firmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
• Plug the power plug into the wall socket so that the cord is running towards the floor.
If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or fire.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
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Safety information
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Critical usage warnings
WARNING
If the appliance is flooded, turn off the water & power supplies immediately and contact your
nearest service center.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug
immediately and contact your nearest Samsung Customer Service.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without
touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the lid.
• If trapped inside the product, children may suffocate to death.
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Safety information
Safety information
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or
other inflammable or explosive substances.
• This may result in electric shock, fire, or an explosion.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not insert your hand or a metal object under the washing machine while an operation is
in progress.
• This may result in injury.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
center.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
• In this case, the product will not be covered by the standard warranty provided by
Samsung and no responsibility can be attributed to Samsung for malfunctions or damages
resulting from doing it.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or fire.
Do not put your hand into the spinning tub during the spin cycle.
• This may result in injury. If the tub does not stop spinning within 15 seconds after you
open the lid, contact your nearest Samsung Customer Service.
Do not let children (or pets) play in or on your washing machine.
The washing machine door does not open easily from the inside and children may be
seriously injured if trapped inside.
Do not use the water to exceed 50 °C when using the hot water in your washing machine.
Plastic parts may be deformed or damaged, and this may result in electric shock or fire.
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Safety information
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt,
food waste, etc., unplug the power plug and clean the washing machine using a damp, soft
cloth.
• Failure to do so may result in discoloration, deformation, damage, or rust.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualifies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from such
misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the product, or injury.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use the a strong acidic cleaning agent.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
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Installation
Follow these instructions carefully to ensure proper installation of the washing machine and
to prevent accidents when doing laundry.
What’s included
Installation
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer center or the retailer.
01
02
03
04
09 10
05
11
MAX
06
MAX
12
13
07
08
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01 Drain hose
02 Hose guide*
03 Door
04 Built-in sink
05 Water Jet
06 Magic filter
07 Tub
08 Levelling feet
09 Water hose (Hot)
10 Water hose (Cold)
11 Control panel
12 Detergent drawer
13 Power cord
Installation
NOTE
•
•
•
•
Availability of parts with an asterisk (*) depends on your model.
Door: Make sure to keep the door closed while the washing machine is operating.
Lint filter: This collects lint that builds up from the laundry being washed.
Levelling feet: Adjust the feet to level the washing machine on a flat floor.
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Installation
Installation requirements
Electrical supply and grounding
WARNING
•
Installation
•
•
•
•
AC 220-240 V / 50 Hz fuse or circuit
breaker is required.
Use an individual branch circuit specific
to the washing machine.
Do NOT use an extension cord.
Use only the power cord that comes
with the washing machine.
Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
Drain
•
•
Make sure the drain hose is not clogged.
We recommend a standpipe in height
of 90-100 cm. The drain hose must be
connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
The standpipe specifications mentioned
here are only applicable to pump-type
models.
Levelling
•
•
To prevent tumbling or noise, install the
washing machine on a solid, flat floor
without a platform or bricks.
Keep the washing machine at 10 cm
from each adjacent wall.
Water supply
•
•
•
Make sure water taps are easily
accessible.
Turn off the taps when the washing
machine is not in use.
Check for any leaks at the water hose
fittings on a regular basis.
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Step-by-step installation
STEP 1 Select a location
Installation
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 ˚C)
• Away from a heat source
STEP 2 Leveling your washer
See if the washer is level by checking the
position of the tub:
A
1. Slide the washer into position.
2. Open the lid of the washer, and pour
the water into the tub to just below the
pulsator level.
3. If the washer is level, the pulsator (A) is
positioned at the center of the water as
shown in the figure.
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Installation
4. If the washer is not level, level your
washer by turning the leveling feet
clockwise or counterclockwise as
necessary.
NOTE
Installation
Turn the leveling feet clockwise (B) to lower
the washer, and counterclockwise (C) to
raise the washer.
B
C
STEP 3 Connect the water hose
Connect the water hose to the water tap.
A
1. Remove the adaptor (A) from the water
hose (B).
B
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2. Use a Philips screwdriver to loosen four
screws on the adaptor.
Installation
3. Hold the adaptor and turn part (C) in the
arrow direction to loosen it by 5 mm (*).

C
4. Insert the adaptor into the water tap,
and tighten the screws while lifting up
the adaptor.
5. Turn part (C) in the arrow direction to
tighten it.
C
6. While holding down part (D), connect the
water hose to the adaptor. Then, release
part (D). The hose fits into the adaptor
with a clicking sound.
D
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Installation
7. Connect the other end of the water
hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.
Installation
8. Open the water tap and check if there
are any leaks around the connection
areas.
• If there are water leaks, repeat the
steps above.
•
If using a screw type of water tap,
connect the water hose to the water
tap as shown.
WARNING
Stop using the washing machine if there is a water leak, and contact a local Samsung service
center. Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
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NOTE
•
•
After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
Use a standard type of water tap. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
Installation
For models with an additional hot water
inlet:
1. Connect the red end of the hot water
hose to the hot water inlet on the back
of the machine.
2. Connect the other end of the hot water
hose to the hot water tap.
STEP 4 Position the drain hose
General type
1. Press and hold down the joint ring, and
insert it into the drain hose.
2. Insert the drain hose into the drain
outlet. Make sure to connect them firmly
using the joint ring.
The drain hose is extensible. Adjust the
length of the drain hose as needed.
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Installation
Pump type (Applicable models only)
A
1. Open the hose cap (A), and insert the
drain hose. Tighten the drain hose using
the joint ring.
NOTE
•
Installation
•
The position (side or rear) of the drain
outlet depends on the model.
Availability of the hose cap depends on
the model.
2. Connect the other end of the drain hose
to a standpipe or basin that is positioned
90-100 cm (*) from the floor.


WARNING
Make sure the end of the drain hose is
not submerged by water. Otherwise, the
washing machine may suffer serious
damage.
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CAUTION
•

•

Installation
•
Do not exceed 3 m (*) for the total length
of extended hoses.
Do not let the drain hose run over
doorsills that protrude 5 cm (**) or more
from the floor.
Do not run the drain hose under the
bottom of the machine.
STEP 5 Power on
Plug the power cord into a wall socket featuring an AC 220-240 V / 50 Hz approved electrical
outlet protected by a fuse or circuit breaker. Then, press Power to turn on the washing
machine.
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Installation
STEP 6 Running a test cycle
Run a test cycle as follows to check if your washer is properly installed.
Installation
1.
2.
3.
4.
5.
Load about 6 pounds of laundry into the tub.
Press Power to turn on your washer.
Press Rinse+Spin on the Cycle panel.
Press and hold START/PAUSE to start the test cycle.
The washer should not rock or vibrate excessively when water is supplied or when
washing or spinning, and should drain well during the spin cycle.
NOTE
If water leaks while water is being supplied or drained, check the water connections. Refer to
the "STEP 3 Connect the water hose" section on page 14 for instructions.
NOTE
If the washer rocks and vibrates excessively, level your washer again. Refer to the "STEP
2 Leveling your washer" section on page 13 for instructions.
STEP 7 Calibration Mode
Your Samsung washer detects the laundry weight automatically.
For more accurate weight detection, please run Calibration Mode after the installation.
To run Calibration Mode, follow these steps:
1. Remove laundry or any contents in the machine.
2. Press and hold Temp. and Delay End simultaneously for at least 3 seconds when the
power is turned on.
3. Press and hold START/PAUSE to activate Calibration Mode.
4. The pulsator rotates clockwise and counterclockwise approximately 1 minute.
5. When Calibration Mode is finished, “0” appears on the display, and the washer
automatically turns off. The washer is now ready for use.
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Before you start
Prewash (Water Jet & Built-in sink)
Water Jet and Built-in sink help you hand-wash before the washing machine starts operation.
Water Jet is available only when the door is open and the water level set to less than High.
For prewashing, use the Built-in sink that is designed for hand-washing.
CAUTION
•
•
Do not excessively use Water Jet. Excessive use of Water Jet increases water
consumption.
Gently run water into the tub. Otherwise, water may overflow.
Before you start
1. Press the release lever on the middle of
the door. Put laundry in the Built-in sink.
2. Press Water Jet to supply water to the
Built-in sink, and then hand-wash.
3. When done, you can either reuse the
water for the main cycle or simply drain.
• To reuse the water, gently lift up the
Built-in sink to drain water into the
tub.
• To drain the water, press Activ Dual
Wash, and then select Drain.
NOTE
•
•
If you want to hand-wash while the
washing machine is operating, press
START/PAUSE to stop operation, and
then follow steps 1-3 above.
If you open both the door and the Builtin sink, manually lower the Built-in sink.
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Before you start
Detergent guidelines
The washing machine provides a two-compartment dispenser for detergent and fabric
softener. The bleach compartment is located on the left side of the tub.
•
A
B
•
Before you start
C
•
Softener compartment (A): Add a
recommended amount of fabric softener
into the softener compartment.
Liquid detergent compartment (B):
Apply a recommended amount of liquid
detergent into the compartment. To
use powdered detergent, remove the
liquid detergent compartment. The
washing machine does not dispense
the powdered detergent from the liquid
detergent compartment.
Bleach compartment (C): Add nonchlorine bleach as instructed by the
manufacturer.
NOTE
Do not pour color-safe bleach into the
bleach compartment.
MAX
• MAXUse the softener compartment only for
liquid fabric softeners.
•
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To apply detergents
1. Open the door.
2. Locate the detergent drawer, and slide it
open.
3. Apply liquid detergent into the liquid
detergent compartment.
NOTE
For powder detergent, remove the liquid
detergent compartment.
Before you start
4. Add a recommended amount of fabric
softener into the softener compartment.
5. Add a recommended amount of
non-chlorine bleach into the bleach
compartment.
NOTE
Do not exceed the max line when applying
the cleaning agents.
MAX
MAX
CAUTION
•
Do not pour undiluted liquid chlorine bleach directly onto the load or into the tub. This
may cause fabric damage.
NOTE
•
•
•
It is normal for a small amount of water to remain in the detergent compartments at the
end of the cycle.
When adding color-safe bleach, it is recommended to use liquid detergent.
Do not use liquid fabric softener that is too sticky as it may not mix with the water
sufficiently.
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Before you start
Smart Check
To enable this function, you must first download the Samsung Smart Washer app at the
Play Store or the Apple Store, and install it on a mobile device featuring a camera function.
The Smart Check function has been
optimized for Galaxy & iPhone series
(applicable models only).
Before you start
1. Press and hold Rinse Times + Spin Speed
simultaneously for 3 seconds to enter
the Smart Check mode.
2. The washing machine starts the selfdiagnosis procedure and displays
an information code if a problem is
detected.
3. Run the Samsung Smart Washer app
on your mobile device, and tap Smart
Check.
4. Put the mobile device close to the
washing machine’s display so that the
mobile device and the washing machine
face each other. Then, the information
code will be recognized automatically by
the app.
5. When the information code is
recognized correctly, the app provides
detailed information about the problem
with applicable solutions.
NOTE
•
•
•
The function name, Smart Check, may
differ depending on the language.
If there is strong reflected light on the
washing machine display, the app may
fail to recognize the information code.
If the app fails to recognize the Smart
Check code consecutively, enter the
information code manually onto the app
screen.
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Laundry guidelines
Checkpoints
•
•
•
Check for stains or dirt. Apply a little detergent to a white towel. Rub the white towel and
the dirty clothes together to transfer the dirt or color to the white towel.
Before washing, pre-treat the sleeves, collars, dress hems, and pockets by brushing with
detergent.
Wrinkle-processed clothes made of wool must be specially treated by tightening them
with threads before washing. Remove the threads after washing and drying is complete.
•
•
•
Before you start
CAUTION
Do not place or keep blankets in the tub.
Do not put candles or a heat source in or on the washing machine.
Do not wash these clothes:
• Neckties, brassieres, jackets, suits, and coats can be easily deformed by shrinking or
discoloring on the surface. These clothes are mostly made of rayon, polynosic, cuff,
and/or blended fabric.
• Wrinkle-processed, embossed, or resin processed clothes easily deform merely by
soaking in water.
• Clothes that are easily discolored made from cotton, wool, wrinkled silk, leather wear
and accessories, and leather ornamented clothes and accessories.
• Waterproof sheets, mattresses, or wool quilts, rain covers, fishing jackets and trousers,
skiwear, sleeping bags, diaper covers, sweat suits, vehicle covers for automobiles,
bicycles, and motorcycles, bath rugs, and other waterproof items.
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Before you start
STEP 1 Sort
Sort the laundry according to these criteria:
•
•
•
•
Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon.
Color: Separate whites from colors.
Size: Mixing different-sized items together in the tub improves the washing performance.
Sensitivity: Follow the cloth-specific instructions on the care label of delicate items such
as pure, new woollen items, curtains, and silk items.
NOTE
Before you start
Make sure to check the care label on the clothing, and sort them accordingly before starting
the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry items, and remove dirt and/or soils from them.
•
•
•
•
•
Metal objects such as coins, pins, and buckles on clothing may damage other laundry
items as well as the tub.
Turn clothing with buttons and embroideries inside out.
If pants or jacket zippers are open while washing, the tub may be damaged.
Zippers should be closed and fixed with a string.
Clothing with long strings may become entangled with other clothes. Make sure to tie the
strings before washing.
STEP 3 Use a laundry net or wash certain items separately
•
•
•
Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres
may break through and tear other laundry items.
Cashmilon, large volume garments, and lightweight clothes (lace-decorated clothes,
lingerie, nylon stocking, and synthetic fabrics) may float on water during washing and
cause problems to the machine. Use the laundry net or wash them separately.
Do not wash the laundry net by itself without other laundry. This may cause abnormal
vibrations that could move the washing machine and result in injury.
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CAUTION
Make sure to soak inflatable items (such as blankets, and cotton-filled or microfibre quilets) in
water before you run a cycle.
• Inflatable items may cause damage to the laundry or the machine during the wash or
drying process.
• Regardless of the size, blankets or quilts are safer and cleaner to wash one item at a time.
Two different-sized blankets in the same load may compromise the drying performance
due to unbalanced loads.
To input a blanket
Before you start
Fold the blanket as shown, and then put it on the plastic area (A) of the tub before inserting
into the tub.
A
STEP 4 Prewash (if necessary)
•
•
•
To remove stains and dirt on collars, sleeves, hems, and pockets, apply detergent lightly
and brush off.
Use powder or liquid detergents. Do not use soap, as this may remain on the tub after
washing.
Prewash white socks, sleeves, and collars with a little detergent and a brush.
CAUTION
Make sure the laundry is inserted completely.
• Any exposed part of the laundry may cause damage to the machine or the laundry itself,
or a water leak.
• Make sure the laundry does not exceed the plastic area (A) in the above figure.
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Before you start
STEP 5 Determine the load capacity
Make sure the laundry does not exceed the plastic area (A) in the figure on page 27.
Otherwise, it may cause the washing machine to not wash properly or cause damage to the
machine or the laundry itself, or a water leak.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin
efficiency may be reduced. For bedding or bedding covers, the recommended load capacity is
3.5kg or less.
CAUTION
Before you start
If the laundry is unbalanced and the “Ub” information code is displayed, redistribute the load.
Unbalanced laundry may reduce the spinning performance and cause damage to the machine
or the laundry itself.
STEP 6 Apply a proper detergent type
The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool),
color, wash temperature, and degree of soiling. Always use “low suds” laundry detergent,
which is designed for automatic washing machines.
CAUTION
•
•
•
•
•
•
Use an appropriate amount of detergent. Excess amounts of detergent do not produce
much improvement in washing results but cause damage to the laundry due to
deteriorated rinsing performance.
Bleach is strong alkali in nature, causing damage to or discoloration of the laundry.
Use a longer or added rinse cycle when using powder detergent that is very likely to
remain on the laundry and cause bad odors after washing is complete.
If an excessive amount of detergent is used especially in cold water, the detergent doesn’t
dissolve well, ending up with contaminated laundry, hoses, and/or tub.
In case of timed washing, do not apply detergent directly to laundry or the tub. The
laundry may be discolored. Use the detergent drawer.
When washing wool using the Wool cycle, use only a neutral detergent to avoid
discoloring the laundry.
NOTE
•
•
Follow the detergent manufacturer’s recommendations based on the weight of the
laundry, the degree of soiling, and the hardness of the water in your local area. If you are
not sure about the water hardness, contact a local water authority.
Do not use detergent that tends to be hardened or solidified. This detergent may remain
after the rinse process, blocking the drain outlet.
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Operations
Control panel
01
11
02
07
08
09
10
12
03
04
05
06
Press to select a cycle.
02 Display
Displays the current cycle information and estimated time remaining,
or an information code if the washing machine needs to be checked.
03 Water Level
Press to change the water level manually.
04 Wash Time
Press to adjust the wash time between 6 to 50 minutes or press and
hold to start wash cycle only.
05 Rinse Times
Press to change the number of rinses (maximum 5 rinses) or press
and hold to start rinse cycle only.
06 Spin Speed
Press to select a different spin speed or press and hold to start spin
cycle only.
07 Delay End
Press to finish the wash at a specified time. To cancel the Delay End
settings, simply turn off the washing machine. You can set the Delay
End time up to 24 hours.
08 Soak
Press to add soaking time at the start of a cycle for better stain
removal.
09 Activ Dual
Wash
This button provides two options, and is available only when the
washing machine is stopped or in standby.
• Water Save (default): Select to reuse water remaining in the tub
after using Water Jet. The water will be used for the main cycle.
• Drain: Select to drain water that remains after using Water Jet.
When draining is complete, the washing machine switches to
Water Save mode automatically.
10 Temp.
Press to toggle between two different water temperature options.
• Cold: For brightly colored, very lightly soiled items.
• Hot: For colorfast items.
Operations
01 Cycle Panel
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Operations
11 POWER
Press to turn on/off the washing machine.
12 START/PAUSE
Press and hold to start an operation, or press to stop an operation
temporarily.
Simple steps to start
01
02
04
05
03
Operations
1. Press POWER to turn on the washing machine.
2. Select a cycle in the cycle panel.
3. Change the cycle settings (water level, wash time, rinse count, and/or spinning speed) as
necessary.
4. To add an option such as Delay End and Soak, press the corresponding button.
5. Press and hold START/PAUSE.
To change the cycle during operation
1. Press START/PAUSE to stop operation.
2. Select a different cycle, and repeat steps 2-3 above if necessary.
3. Press and hold START/PAUSE again to start the new cycle.
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Auto cycles
Cycle
Description
For most fabrics including cottons, linens, and normally soiled
items.
•
For sturdy, colorfast fabrics and heavily soiled items.
•
Heats the supplied water up to a custom temperature of 40 °C
and uses the water to clean heavily soiled or stubborn items
in an effective way.
•
Heats the supplied water up to a custom temperature of 60 °C
and uses the water to clean heavily soiled or stubborn items
in an effective way.
•
For sheer fabrics, bras, lingerie, silks, and other handwashonly fabrics. For best results, use liquid detergent.
•
Featuring a high-temperature wash and extra rinses to help
remove the remaining detergent effectively.
TOWELS
•
For bath towels, washcloths, and mats.
BEDDING
•
•
For bulky items such as comforters, blankets, and sheets.
For best results, wash only a single type of bedding.
•
For lightly soiled items that you want to finish washing
quickly.
•
For loads that need rinsing only or to add rinse-aided fabric
softener to.
•
Featuring an additional spin process to effectively remove
moisture from laundry.
•
Select this to clean the tub. The powerful spinning force
removes impurities and bad odors from inside the tub.
reminds you that it is time to clean the tub
A blinking
using Eco Tub Clean. For details, see the Cleaning section in
this manual.
HEAVY DUTY
40 °C MAGIC CLEAN
60 °C MAGIC CLEAN
DELICATES
BABY CARE
QUICK WASH
RINSE+SPIN
SPIN
ECO TUB CLEAN
•
Operations
•
NORMAL
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Operations
Special features
Child Lock
Child Lock is designed to prevent accidents by children or infants, such as drowning.
1. Press Power.
2. To activate the Child Lock, hold down Wash Time and Rinse Times simultaneously for 3
seconds. The indicator blinks.
3. To deactivate the Child Lock, hold down Wash Time and Rinse Times simultaneously
for 3 seconds. The indicator turns off. If the tub has contained water, simply restart the
machine and hold down two buttons simultaneously for 3 seconds to deactivate the Child
Lock.
With the Child Lock enabled
•
Operations
•
•
•
You can still manipulate on the control panel while the door is closed. If you open the
door, an information code (CL, dC) appears with an alarm. Then, the machine starts forced
draining after 30 seconds in order to prevent infant or child accidents such as drowning.
Only when water supply is complete, the Child Lock becomes active.
If the door leaves open for 30 seconds with the tub containing water, the machine drains
the water with the “CL” code, which you cannot stop.
To add detergent or more laundry in the tub, or to change the cycle settings, you must
first deactivate the Child Lock.
WARNING
If you open the door with the Child Lock enabled, the machine starts forced draining to
prevent accidents such as drowning.
NOTE
The Child Lock remains active after you power off the machine. You cannot deactivate the
Child Lock as long as the “CL” code appears on the display. But, you can deactivate when the
dC code appears by holding down two buttons simultaneously.
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Delay End
You can set the washing machine to finish a cycle later. The hour displayed indicates the time
the wash will finish.
1. Select a cycle. Then, change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press and hold START/PAUSE. The lamp indicator next to the Delay End button turns on,
and the timer starts.
4. To cancel Delay End, restart the washing machine by pressing POWER.
Real-life case
You want to finish a two-hour cycle 3 hours from now. To do this, add the Delay End option
to the current cycle with a 3-hour setting, and then press and hold START/PAUSE at 2:00 p.m.
The washing machine starts operating at 3:00 p.m. and ends at 5:00 p.m. Provided below is
the timeline for this example.
2:00 pm
Set the Delay End to 3 hours
3:00 pm
Start
5:00 pm
End
Operations
Soak
Use Soak if the laundry is heavily contaminated or stained. Soak improves the wash
performance by adding a soak cycle.
• Soak adds 20 minutes to the cycle time.
• When Soak is complete, the wash cycle starts without draining water.
Sound
To turn the sound on or off, press and hold Temp. for 3 seconds.
• You can turn the sound on or off for all cycles.
• When the sound is off, turns on.
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Maintenance
Cleaning
Keep the washing machine clean to prevent deteriorated performance and to preserve its life
cycle.
Exterior
•
•
Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
Clean the control panel with a soft, damp cloth. Do not use abrasive powders or cleaning
pads. Do not spray cleaners directly on the panels.
ECO TUB CLEAN
Regularly run this cycle to clean the tub and to remove bacteria from it.
1.
2.
3.
4.
Makes sure the tub is completely empty.
Press POWER to turn on the washing machine.
Press ECO TUB CLEAN. You can also use Delay End with Eco Tub Clean.
Press and hold START/PAUSE.
CAUTION
Only run Eco Tub Clean when the tub is completely empty. This may cause damage to the
laundry or a problem with the washing machine.
Eco Tub Clean reminder
•
Maintenance
•
•
•
The
indicator reminds you of cleaning the tub when necessary. If you happen to see
the indicator blinking after washing is complete, remove the laundry and run the Eco Tub
Clean cycle.
You can ignore this reminder and continue to run cycles normally because this is
not a system failure. However, the reminder remains active for 6 consecutive cycles
immediately after each cycle is complete.
The reminder is activated once every 1-3 months, depending on the cycle count.
To keep the tub clean, it is recommended to run Eco Tub Clean on a regular basis.
Built-in sink
1. Open the door, and use a cloth or sponge to clean the Built-in sink.
2. Press Water Jet to supply water to the board. Use this water to rinse the board.
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Magic filter
1. Press down the upper area of the filter
case to remove.
2. Unlock the cover, and clean the filter
with running water and a brush.
Maintenance
3. When cleaning is complete, close the
cover and reinsert the filter case to the
original position. You will hear a clicking
sound when the filter case fits in.
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Maintenance
Pump filter (applicable models only)
1. Put a floor-cloth or towel under
the Pump filter. Turn the filter knob
anticlockwise to remove.
2. Clean the filter with running water and a
soft brush.
3. Reinsert the filter, and turn clockwise
until it locks into position.
Maintenance
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Mesh filter
1. Use pliers to pull out the mesh filter
from inside the water inlet as shown.
2. Use a soft brush to clean the mesh filter
with running water.
3. Reinsert the filter. Make sure it is
tightened against water leaks.
Maintenance
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Maintenance
Detergent drawer
1. Fully pull out the detergent drawer.
2. To remove, pull the detergent drawer
while pushing the ends of each side.
Maintenance
3. Remove the inserts from the
compartments. Rinse the inserts and the
drawer in warm water and clean with a
soft brush.
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4. Clean the drawer opening thoroughly
with a small, non-metallic brush.
A
B
5. Return the insert to the proper
compartments. Replace the drawer
by placing the drawer rail (A) on the
compartment rail (B) while tilting the
drawer downward.
6. Fully push the drawer back to close.
Maintenance
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Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the
suggestions.
Problem
Does not turn on.
Action
•
•
•
Make sure you use rated power for the product.
Make sure the power cord is completely plugged in.
Check the fuse or reset the circuit breaker.
•
•
•
Make sure the door is closed.
Make sure the water taps are open.
Make sure to press or tap START/PAUSE to start the washing
machine.
Make sure Child Lock is not activated.
Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
Was the door opened during the spinning cycle? Close the
door, and press or tap START/PAUSE to resume.
The machine enters Standby or is in a soaking cycle. Please
wait.
Check the fuse or reset the circuit breaker.
•
•
Does not start.
•
•
•
•
•
•
Troubleshooting
Water is not supplied.
•
•
•
•
•
After a cycle,
detergent remains
in the automatic
dispenser.
•
•
•
Make sure you press or tap START/PAUSE after selecting the
water supply.
Make sure the water taps are open.
Is the filter net at the water supply hose connector clogged?
Clean the filter net by brushing with a toothbrush.
Is the water supply cut off? If the water supply is cut off, close
the tap and power off.
Straighten the water supply hoses.
Open and close the door, then press or tap START/PAUSE.
If the water pressure is low, it takes longer to start washing.
If the water level is not as high as necessary or lower than
expected, use the level selector to adjust the water level.
Make sure the washing machine is running with sufficient
water pressure.
Make sure the detergent drawer is properly inserted.
Remove and clean the detergent drawer, and then try again.
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Problem
Action
•
•
Vibrates excessively
or makes noise.
•
•
•
•
•
•
•
•
•
Stops.
•
•
•
•
Plug the power cord into a live electrical outlet.
Check the fuse or reset the circuit breaker.
Close the door, and press or tap START/PAUSE to start the
washing machine. For your safety, the washing machine will
not spin unless the door is closed.
Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
There may be a pause or soak period in the cycle. Wait briefly
and the washing machine may start.
Make sure the inlet hose screens at the taps are not clogged.
Periodically clean the screens.
This problem occurs temporarily due to low voltages, and will
be solved when power recovers.
Troubleshooting
The Eco Tub Clean
alarm does not turn
off.
Make sure the washing machine is set on a level floor. If the
floor is not level, use the levelling feet to adjust the washing
machine.
Make sure the washing machine is not contacting any other
object.
Make sure the laundry load is balanced.
Make sure the laundry is spread evenly in the washing
machine. Spread out the laundry evenly and start again.
Make sure the space around the washing machine is free of
objects.
Humming is produced normally during operation.
Objects such as coins can cause noise. Remove these objects
from the washing machine after washing is complete.
When the machine is diagnosed to be cleaned, the
indicator blinks for an hour. This recurs 6 consecutive times
until you run the Eco Tub Clean cycle. This is normal, and not
a system failure. To keep the tub clean, it is recommended to
run the cycle once every 1-3 months.
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Troubleshooting
Problem
Action
•
•
•
•
Fills with the wrong
temperature water.
•
•
•
Door (Lid) locked or
will not open.
•
•
•
•
•
Does not drain and/
or spin.
Troubleshooting
•
•
•
•
•
Load is wet at the end
of the cycle.
•
•
Fully open both water taps.
Make sure the temperature selection is correct.
Make sure the hoses are connected to the correct water taps.
Flush water lines.
Disconnect the hoses and clean the screens. The hose filter
screens may be clogged.
While the washing machine fills, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
While the washing machine fills, you may notice just hot and/
or just cold water going through the dispenser when cold or
warm temperatures are selected.
This is a normal function of the automatic temperature
control feature as the washing machine determines the water
temperature.
While the washing machine is operating, press or tap START/
PAUSE to stop the washing machine.
It may take a few moments for the door lock mechanism to
disengage.
Check the fuse or reset the circuit breaker.
Make sure the electrical voltage is normal.
Make sure the washing machine is plugged in.
Make sure the drain hose is pointed downward. (Natural drain
models only)
Make sure the drain hose is not clogged.
Make sure the drain hose is not kinked.
Straighten the drain hose. If there is a drain restriction, call for
service.
Close the door, and press or tap START/PAUSE. For your
safety, the washing machine will not spin unless the door is
closed.
Use the High or Extra High spin speed. (Applicable model
only)
Use high efficiency (HE) detergent to reduce oversudsing.
Load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
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Problem
Action
•
•
•
Leaks water.
•
•
•
•
•
Excessive suds.
•
•
•
•
The spin basket or
drain/supply hose is
frozen.
•
•
•
•
•
•
Use high efficiency (HE) detergent to prevent oversudsing.
Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
Non-HE detergent is not recommended.
Use warm water to disconnect the water supply hose and
drain hose. Soak them in warm water.
Fill the spin basket with warm water, and then wait for about
10 minutes.
Put a hot towel on the drain hose connector.
Reconnect the water supply hose and drain hose, and check if
water is supplied properly.
Make sure the drain hose is not clogged, and is hung over the
drain hose hook. Fill the spin basket halfway with water, and
try spinning again.
Lift the end of the drain hose to prevent water from draining.
Fill the spin basket halfway with water, and then run spinning
after releasing the drain hose.
Make sure the drain hose is installed correctly. See the
installation section of this user manual and adjust the position
of the drain hose as instructed.
Stains on clothes.
•
Clean the magic filter.
Has odors.
•
•
•
Excessive suds collect in recesses and can cause foul odors.
Run cleansing cycles to sanitize periodically.
Dry the washing machine interior after a cycle has finished.
Troubleshooting
Water drains out
immediately.
Make sure all hose connections are tight.
Make sure the water supply hose's rubber packing is in the
correct position. Screw tightly again.
Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
Avoid overloading.
Use high efficiency (HE) detergent to prevent oversudsing.
Make sure the water supply hose is not kinked.
If the water supply is too strong, water may leak. Close the
water tap a little.
Make sure water is not leaking from the water tap. If so,
repair the water tap.
If a problem persists, contact a local Samsung service center.
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Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the display.
Check the table below and try the suggestions.
Code
1C
Action
The WaterLevel sensor is not working properly.
• Check WaterLevel Sensor wire harness.
• If the information code remains, contact a customer service
center.
NOTE
When the washing machine displays “1C”, the washing machine
drains for 3 minutes and the POWER button is inoperative during
this time.
3C
4C
Check the motor for operation.
• Try restarting the cycle.
• If the problem continues, call for service.
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient
water pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh filter as it may be clogged.
Troubleshooting
NOTE
When the washing machine displays “4C”, the washing machine
drains for 3 minutes and the POWER button is inoperative during
this time.
•
4C2
Make sure the cold water supply hose is firmly connected to
the cold water tap. If it is connected to the hot water tap, the
laundry may be deformed with some cycles.
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Code
Action
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending
on the connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the
drain system.
• If the information code remains, contact a customer service
center.
9C1
The electronic control needs to be checked (Over Voltage Error).
• Check the PCB and wire harness.
• Check if power is supplied properly.
• If the information code remains, contact a customer service
center.
9C2
Low voltage detected
• Check if the power cord is plugged in.
• If the information code remains, contact a customer service
center.
AC6
Inverter Communication problem
• Check the Inverter PCB and wire harness.
• If the information code remains, contact a customer service
center.
Operating the washing machine with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
HC
High temperature heating check.
• If the information code remains, contact a customer service
center.
Troubleshooting
dC
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Troubleshooting
Code
LC
Action
Check the drain hose.
• Make sure the end of the drain hose is placed on the floor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service
center.
NOTE
When the washing machine displays “LC”, the washing machine
drains for 3 minutes and the POWER button is inoperative during
this time.
PC
When position of the clutch can't be detected.
• If the information code remains, contact a customer service
center.
PC1
After position of the clutch is detected, if the signal of the clutch
hall goes wrong.
• If the information code remains, contact a customer service
center.
Ub
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs
washing, such as a bathrobe or pair of jeans, the final spin
result might be unsatisfactory, and an “Ub” check message
will be shown in the display.
Ur
Display for additional rinsing.
• Show additional rinsing is sensing unbalance.
• Method of releasing the display.
• Any key input.
Troubleshooting
OC
Water is overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local
Samsung service center.
If any information code keeps appearing on the screen, contact a local Samsung service
center.
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Specifications
Specification sheet
Type
Top loading washing machine
WA21M8700**
Capacity (kg)
21.0
Power consumption (W)
1400 - 1650
Dimensions (mm)
W 686 x D 744 x H 1077
Net weight (kg)
65.0
Water pressure (MPa (kg·f/cm2))
0.05 - 0.78 (0.5 - 8.0)
Spin speed (rpm)
700
NOTE
•
•
Asterisk (*) means variant model and can be varied (0-9) or (A-Z).
The design and specifications are subject to change without notice for quality
improvement purposes.
Specification
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QUESTIONS OR COMMENTS?
COUNTRY
CALL
OR VISIT US ONLINE AT
MALAYSIA
1800-88-9999
603-77137477 (Overseas contact)
www.samsung.com/my/support
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