Samsung | UE50J6100AK | Samsung UE50J6100AK Rýchly sprievodca

user manual
Thank you for purchasing this Samsung
To receive more complete service,
please register your product at
Model_______ Serial No.___________
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Warning! Important Safety Instructions
(Please read the appropriate section that corresponds to the marking on
your Samsung product before attempting to install the product.)
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
This symbol alerts you that important literature
concerning operation and maintenance has
been included with this product.
The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure reliable
operation of this apparatus, and to protect it from overheating, these slots and openings must never be blocked or covered.
-- Do not cover this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper ventilation is
-- Do not place this apparatus near or over a radiator or heat resistor, or where it is exposed to direct sunlight.
-- Do not place a vessel containing water (vases etc.) on this apparatus, as this can result in a risk of fire or electric shock.
Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool etc.). If this apparatus accidentally gets wet, unplug it and contact an authorised dealer
immediately. Make sure to pull out the power cord from the outlet before cleaning.
This apparatus use batteries. In your community there might be regulations that require you to dispose of these batteries
properly under environmental considerations. Please contact your local authorities for disposal or recycling information.
Do not overload wall outlets, extension cords or adaptors beyond their capacity, since this can result in fire or electric shock.
Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against
them, paying particular attention to cords at plug end, adaptors and the point where they exit from the appliance.
To protect this apparatus from a lightning storm, or when it is left unattended and unused for long periods of time, unplug
it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set due to lightning and
power line surges.
Before connecting the AC power cord to the DC adaptor outlet, make sure the voltage designation of the DC adaptor
corresponds to the local electrical supply.
Never insert anything metallic into the open parts of this apparatus. Doing so may create a danger of electric shock.
To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
Make sure to plug the power cord in until it is firmly inserted. When removing the power cord, make sure to hold the power
plug when pulling the plug from the outlet. Do not touch the power cord with wet hands.
If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it
immediately and contact an authorised dealer or service centre.
Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for an extended
period of time (especially when children, elderly or disabled people will be left alone in the house).
-- Accumulated dust can cause an electric shock, an electric leakage or a fire by causing the power cord to generate sparks
and heat or the insulation to deteriorate.
Be sure to contact an authorised service centre, when installing your set in a location with heavy dust, high or low
temperatures, high humidity, chemical substances and where it operates for 24 hours such as the airport, the train station
etc. Failure to do so may cause serious damage to your set.
Use only a properly grounded plug and receptacle.
-- An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug
shall be readily operable.
Do not allow children to hang onto the product.
Store the accessories (battery, etc.) in a location safely out of the reach of children.
Do not install the product in an unstable location such as a shaky self, a slanted floor or a location exposed to vibration.
Do not drop or impart any shock to the product. If the product is damaged, disconnect the power cord and contact a service
Unplug the power cord from the power outlet and wipe the product using a soft, dry cloth. Do not use any chemicals such
as wax, benzene, alcohol, thinners, insecticide, aerial freshener, lubricant or detergent. This may damage the appearance or
erase the printing on the product.
Apparatus shall not be exposed to dripping or splashing.
Do not dispose of batteries in a fire.
Do not short circuit, disassemble or overheat the batteries.
Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.
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Features of your new TV
Media Play
Allows you to play music files, pictures, and movies saved on a USB device.
Provides a detailed, on-screen user manual built into your TV.
Important Warranty Information Regarding Television Format Viewing
Important Warranty Information Regarding
Television Format Viewing
1. Functionalities related to Digital TV (DVB) are only available in countries/areas where DVB-T
(MPEG2 and MPEG4 AVC) digital terrestrial signals are broadcasted or where you are able
to access to a compatible DVB-C (MPEG2 and MPEG4 AAC) cable-TV service. Please check
with your local dealer the possibility to receive DVB-T or DVB-C signal.
2. DVB-T is the DVB European consortium standard for the broadcast transmission of digital
terrestrial television and DVB-C is that for the broadcast transmission of digital TV over
cable. However, some differentiated features like EPG (Electric Programme Guide), VOD
(Video On Demand) and so on, are not included in this specification. So, they cannot be
workable at this moment.
3. Although this TV set meets the latest DVB-T and DVB-C standards, as of [August, 2008],
the compatibility with future DVB-T digital terrestrial and DVB-C digital cable broadcasts
cannot be guaranteed.
4. Depending on the countries/areas where this TV set is used some cable-TV providers may
charge an additional fee for such a service and you may be required to agree to terms and
conditions of their business.
5. Some Digital TV functions might be unavailable in some countries or regions and DVB-C
might not work correctly with some cable service providers.
6. For more information, please contact your local Samsung customer care centre.
-- The reception quality of TV may be affected due to differences in broadcasting method
between the countries. Please check the TV performance in the local SAMSUNG
Authorised Dealer, or the Samsung Call Centre whether it can be improved by
reconfiguring TV setting or not.
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01 What's in the Box?
02 Assembling the TV
Attaching the TV to the Stand
Mounting the TV on the Wall Using the Wall Mount Kit (Optional)
Providing Proper Ventilation for Your TV
10 Securing the TV to the Wall
11 Anti-theft Kensington Lock
03 Connections and Remote Control
12 Connecting devices to your TV
13 Connecting to a COMMON INTERFACE slot (Your TV viewing Card Slot)
14 Remote Control
15 Teletext Feature
04 Performing the initial setup
16 Using the TV’s Controller (Panel Key)
17 Initial setup
18 Network Connection (depending on the model)
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05 Selecting the Video source
06 Getting more details.
20 How to use the e-Manual
07 Troubleshooting and Maintenance
22 Troubleshooting
26 What is Remote Support?
27 Storage and Maintenance
08 Specifications and other information
28 TV Specifications
29 Supported Video Formats
31 Licences
33 Warranty Card
35 Adaptor information
* The figures and illustrations in this User Manual are provided for reference only and may
differ from the actual product appearance. The product design and specifications may change
without notice. CIS languages (Russian, Ukrainian, Kazakhs) are not available for this product,
since this is manufactured for customers in the EU region.
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01What's in the Box?
-- Please make sure the following items are included with your TV. If any items are missing,
contact your dealer.
-- The items’ colours and shapes may vary depending on the models.
-- Cables not included can be purchased separately.
-- Check for any accessories hidden behind or in the packing materials when opening the box.
Remote Control &
Batteries (AAA x 2)
Regulatory Guide /
Warranty Card
Wall mount Adapter
(Depending on the model)
User Manual
Power Cord
Cable Guide
(Depending on the model)
An administration fee may be charged if either
(a) an engineer is called out at your request and there is no defect with the product (i.e.
where the user manual has not been read).
(b) you bring the unit to a repair centre and there is no defect with the product (i.e. where
the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Warning: Screens can be damaged from
direct pressure when handled incorrectly. We
recommend lifting the TV at the edges, as shown.
Don't Touch
This Screen!
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02Assembling the TV
Attaching the TV to the Stand
50” : M4 X L14 (8EA)
55” : M4 X L12 (8EA)
60” : M4 X L10 (8EA)
Make sure you have all the accessories shown, and that you assemble the stand following the
provided assembly instructions.
Mounting the TV on the Wall Using the Wall
Mount Kit (Optional)
If you mount this product on a wall, it should be mounted only as recommended
by the manufacturer. Unless it is correctly mounted, the product may slide or fall,
causing serious injury to a child or adult, and serious damage to the product.
Installing the Wall Mount Kit
The wall mount kit (sold separately) lets you mount the TV on the wall.
For detailed information about installing the wall mount, refer to the instructions provided
with the wall mount. We recommend that you contact a technician for assistance when
installing the wall mount bracket. We do not advise you to do it yourself. Samsung Electronics
is not responsible for any damage to the product or injury to yourself or others if you select to
install the wall mount on your own.
Wall mount Adapter
(Depending on the model)
Before installing any other wall mounting kit, assemble the wall mount adapter provided
separately with the TV.
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Wall Mount Kit Specifications (VESA)
The wall mount kit is not supplied, but is sold separately. Install your wall mount on a solid
wall perpendicular to the floor. When attaching the wall mount to other building materials,
please contact your nearest dealer. If the product is installed on a ceiling or slanted wall, it may
fall and result in severe personal injury.
-- Standard dimensions for wall mount kits are shown in the table below.
-- When purchasing our wall mount kit, a detailed installation manual and all parts necessary
for assembly are provided.
-- Do not use screws that do not comply with the VESA standard screw specifications.
-- Do not use screws that are longer than the standard dimension or do not comply with the
VESA standard screw specifications. Screws that are too long may cause damage to the
inside of the TV set.
-- For wall mounts that do not comply with the VESA standard screw specifications, the
length of the screws may differ depending on the wall mount specifications.
-- Do not fasten the screws that are too strongly; this may damage the product or cause the
product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
-- Samsung is not liable for product damage or personal injury when a non-VESA or nonspecified wall mount is used or the consumer fails to follow the product installation
-- Do not mount the TV at more than a 15 degree tilt.
Product Family
VESA Spec.
(A * B)
Standard Screw
50 ~ 60
400 X 400
Do not install your Wall Mount Kit while your TV is turned on. It may result in
personal injury due to electric shock.
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Providing Proper Ventilation for Your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other
objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper
ventilation may result in a fire or a problem with the product caused by an increase in its
internal temperature.
If you use parts provided by another manufacturer, it may cause difficulties with the product
or result in injury caused by the product falling.
-- Whether you install your TV using a stand or a wall-mount, we strongly recommend you
use parts provided by Samsung Electronics only.
Installation with a stand.
Installation with a wall-mount.
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
Other Cautions
-- The actual appearance of the TV may differ from the images in this manual, depending on
the model.
-- Be careful when you touch the TV. Some parts can be somewhat hot.
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Securing the TV to the Wall
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular,
ensure that your children do not hang on to or destabilize the TV. Doing so may cause
the TV to tip over, resulting in serious injuries or death. Follow all safety precautions
provided in the Safety Flyer included with your TV. For added stability and safety, you
can purchase and install the anti-fall device as described below.
To Avoid the TV from Falling
1. Put the screws into the clamps and firmly fasten
them into the wall. Confirm that the screws have
been firmly installed into the wall.
-- You may need additional material such as
anchors depending on the type of wall.
-- Since the necessary clamps, screws, and
string are not supplied, please purchase these
2. Remove the screws from the centre back of the TV,
put the screws into the clamps, and then fasten the
screws into the TV again.
-- Screws may not be supplied with the product.
In this case, please purchase screws of the
following specifications.
-- Screw Specifications: M8
-- The product colour and shape may
vary depending on the model.
3. Connect the clamps fixed into the TV and the
clamps fixed onto the wall with a strong cable and
then tie the string tightly.
-- Install the TV close to the wall so that it does not fall backwards.
-- It is safe connecting the string so that the clamps fixed onto the wall are equal to or
lower than the clamps fixed on the TV.
-- Untie the string before moving the TV.
4. Verify that all connections are properly secured. Periodically check connections for any
sign of damage. If you have any doubt about the security of your connections, contact a
professional installer.
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Anti-theft Kensington Lock
The Kensington Lock is not supplied by Samsung. It is a device used to physically fix the
system when using it in a public place. The appearance and locking method may differ from
the illustration depending on the manufacturer. Refer to the manual provided with the
Kensington Lock for additional information on proper use.
-- Please find a “K” icon on the rear of the TV. A kensington slot is beside the “K” icon.
-- The position and colour may differ depending on the model.
To lock the product, follow these steps:
1. Wrap the Kensington lock cable around a large, stationary object such as desk or chair.
2. Slide the end of the cable with the lock attached through the looped end of the
Kensington lock cable.
3. Insert the locking device into the Kensington slot on the product.
4. Lock the lock.
-- These are general instructions. For exact instructions, see the User manual supplied with
the locking device.
-- The locking device has to be purchased separately.
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03Connections and Remote
Connecting devices to your TV
You can connect various external devices using the connectors located at the back of the
product. Check the connectors and then refer to the Quick Guide for more instructions on
supported external devices.
Make sure you have the correct cable before plugging it in. Illustrations of common plugs and
ports are shown below.
Cable Plugs
Do not plug cables in upside down.
Be sure to check the orientation of
the plug before plugging it in.
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Connecting to a COMMON INTERFACE slot
(Your TV viewing Card Slot)
-- Turn the TV off to connect or disconnect a CI card or CI card adapter.
Using the “CI or CI+ CARD”
To watch paid channels, the “CI or CI+ CARD” must be
-- If you don’t insert the “CI or CI+ CARD”, some channels
will display the “Scrambled Signal” message.
-- The pairing information containing a telephone
number, the “CI or CI+ CARD” ID, the Host ID, and other
information will be displayed in about 2~3 minutes. If an
error message is displayed, please contact your service provider.
-- When the configuration of channel information has finished, the message “Updating
Completed” is displayed, indicating the channel list is updated.
-- You must obtain a “CI or CI+ CARD” from a local cable service provider.
-- When removing the “CI or CI+ CARD”, carefully pull it out as dropping the “CI or CI+ CARD”
may damage it.
-- Insert the “CI or CI+ CARD” in the direction marked on the card.
-- The location of the COMMON INTERFACE slot may differ depending on the model.
-- A “CI or CI+ CARD” is not supported in some countries and regions, therefore, check with
your authorised dealer.
-- If you have any problems, please contact a service provider.
-- Insert the “CI or CI+ CARD” that supports the current aerial settings. The screen will be
distorted or will not be visible.
Inserting Batteries into Remote Control (Battery size: AAA)
Match the polarities of the batteries to the symbols in the battery compartment.
-- The colour and shape may vary depending on the model.
-- Use the remote control within 7 m of the TV.
-- Bright lights may affect the performance of the remote control. Avoid using the remote
control near special fluorescent lights or neon signs.
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Remote Control
Learn where the function buttons are on your remote, such as: SOURCE, MUTE, Y, < P
-- This remote control has Braille points on the Power, Channel, Volume, and Enter buttons and
can be used by visually impaired persons.
-- The button names below may be differ from the actual names.
-- The remote control may differ by its model.
(Power): Turns the TV on and off.
SOURCE: Displays and selects available video sources.
Number: Press to directly access to channels.
TTX/MIX: Alternately select Teletext ON, Double, Mix or OFF.
PRE-CH: Returns to the previous channel.
Y: Adjusts the volume.
MUTE: Cuts off the sound temporarily.
< P >: Changes channels.
CH LIST: Displays channel lists on the screen.
MEDIA.P: Displays Media Play.
MENU: Displays the main on-screen menu.
GUIDE: Displays the EPG (Electronic Programme Guide).
TOOLS: Quickly selects frequently used functions.
INFO: Displays information on the TV screen.
E (Enter): Selects or runs a focused item.
-- Press and hold to display the Guide.
< > ¡ £: Moves the cursor, selects the on-screen menu
items, and changes the values seen on the TV's menu.
RETURN: Returns to the previous menu.
EXIT: Exits the menu.
A, B, C, D: Use these buttons according to the direction
on screen.
E-MANUAL: Displays the e-Manual guide.
PIC SIZE: Lets you select the Picture Size.
AD/SUBT.: Audio Description selection. (Not available in
some locations) / Displays digital subtitles.
': Stops playing content.
π ∂ ∑ µ: Use these buttons with specific features.
Use these buttons according to the directions on the TV
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Teletext Feature
The index page of the Teletext service gives you information on how to use the service. For
Teletext information to be displayed correctly, channel reception must be stable. Otherwise,
information may be missing or some pages may not be displayed.
-- You can change Teletext pages by pressing the numeric buttons on the remote control.
0 (mode): Selects the Teletext mode (LIST/FLOF). If pressed during LIST mode,
switches the mode to List save mode. In List save mode, you can save a Teletext
page into a list using the 8(store) button.
/ (Full TTX/Double TTX/mix/off): Activates the Teletext mode for the current
channel. Press the button twice to overlap the Teletext mode with the current
broadcasting screen. Press it one more time to exit teletext.
1 (sub-page): Displays the available sub-page.
8 (store): Stores the Teletext pages.
6 (index): Displays the index (contents) page at any time while you are viewing
4 (size): Displays the teletext on the upper half of the screen in double-size. To
move the text to the lower half of the screen, press it again. For normal display,
press it once again.
9 (hold): Holds the display at the current page, in the case that there are several
secondary pages that follow automatically. To undo, press it again.
2 (page up): Displays the next Teletext page.
3 (page down): Displays the previous Teletext page.
5 (reveal): Displays the hidden text (answers to quiz games, for example). To
display the normal screen, press it again.
7 (cancel): Shrinks the Teletext display to overlap with the current broadcast.
Colour buttons (red, green, yellow, blue): If the FASTEXT system is used by the
broadcasting company, the different topics on a Teletext page are colour-coded and
can be selected by pressing the coloured buttons. Press the colour corresponding
to the topic of your choice. A new colour coded page is displayed. Items can
be selected in the same way. To display the previous or next page, press the
corresponding coloured button.
The Teletext pages are organized according to six categories
Selected page number.
Broadcasting channel identity.
Current page number or search indications.
Date and time.
Status information. FASTEXT information.
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04Performing the initial setup
-- The initial setup differs from model to model.
Using the TV’s Controller (Panel Key)
The TV's Controller, a small joy stick like button on the rear left side of the TV, lets you control
the TV without the remote control.
-- Some functions which require a PIN code may not be available.
-- The product colour and shape may vary depending on the model.
-- Exits the menu when pressing the controller more than 1 second.
-- When using the controller in the up/down/left/right directions, make sure you do not push
the controller in first. If you push the controller in first it will not move in the up/down/left
right directions.
Selecting the Media Play
Selecting the Menu
Selecting a Source
Power off
Function menu
TV Controller
Remote control sensor
The image is drawn by facing
the front side of the TV.
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Initial setup
The initial setup dialogue box appears when the TV is first activated. Follow the on-screen
instructions to finish the initial setup process, including the selecting the menu language,
scanning channels, and more. During each step, either make a choice or skip the step. You
can manually perform this process at a later time in the System > Setup menu.
-- If you connect any device to HDMI1 before starting the installation, the Channel Source will
be changed to Set-top box automatically.
-- If you do not want to select Set-top box, please select Aerial.
Setting up a password
System > Change PIN
To alter the default setting of the TV, change the password.
Changing the TV’s password.
1. Run Change PIN and then enter the current password in the password field. The default
password is “0-0-0-0”.
2. Enter a new password and then enter it again to confirm it. The password change is
-- If you forgot your PIN code, press the buttons in the following sequence to reset the PIN to
In Standby mode: MUTE → 8 → 2 → 4 → POWER (On)
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Network Connection (depending on the
Connect the TV to the Internet using a standard router or modem. To connect wirelessly, you
must first attach a “Samsung Wireless LAN Adapter” (WIS09ABGNX or WIS12ABGNX - sold
separately) to either the USB port on your TV. See the illustration below.
TV Side Panel
Wireless IP Router or Modem that
has a DHCP Server
The LAN Port on the Wall
Samsung Wireless
LAN Adapter
(Not Supplied)
LAN Cable (Not Supplied)
Wireless Network Precautions
Samsung’s Wireless LAN adapter supports the IEEE 802.11a/b/g and n communication
protocols. Samsung recommends using IEEE 802.11n. When you play the video over a IEEE
802.11b/g connection, the video may not play smoothly.
To use a wireless network, the TV must be connected to a wireless router or modem. If the
wireless router supports DHCP, the TV can use a DHCP or static IP address to connect to
the wireless network.
Select a channel that is not currently in use for the wireless router. If the channel set for the
wireless router is currently being used by another device, the result is usually interference
and/or a communications failure.
Most wireless networks have an optional security system. To enable a wireless network's
security system, you need to create a security key using characters and numbers. This
security key is then needed to connect to the wireless network.
Network Security Protocols
The TV only supports the following wireless network security protocols and is unable to
connect to non-certified wireless routers:
•• Authentication Modes: WEP, WPAPSK, WPA2PSK
•• Encryption Types: WEP, TKIP, AES
If the wireless router has been set to Pure High-throughput (Greenfield) 802.11n mode and
the Encryption Type to WEP or TKIP, Samsung Smart TVs will not support the connection in
compliance with the new Wi-Fi certification specifications.
If the wireless router supports WPS (Wi-Fi Protected Se tup), it is possible to connect to the
network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
WPS automatically configures the SSID and WPA key settings.
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05 Selecting the Video source
You can select a connected external device using the SOURCE button.
For example, to switch to a gaming console connected to the second HDMI connector,
press SOURCE. From the Source list, select HDMI2 to change the input signal to HDMI mode.
Connector names may vary depending on the model.
The following options are available in the Source screen:
TOOLS Button
Select a port connected to an external device, and press and hold the Enter button. The
following functions are available:
-- Available options for each connector may vary.
Edit Name
Rename devices connected to the TV for easier identification of external sources.
For example, you can designate a computer connected to the TV via an HDMI-DVI cable as
Alternatively, simply designate a computer connected to the TV via an HDMI cable as PC.
You can also designate an AV device connected to the TV via an HDMI-DVI cable as DVI
View detailed information about the connected devices.
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06Getting more details.
-- For more information about the Samsung TV, refer to the e-Manual.
How to use the e-Manual
You can find instructions about your TV’s features in the e-Manual in your TV. To
use, press the E-MANUAL button on your remote. Move the cursor using the up/
down/right/left buttons to highlight a category, then a topic, and then press the
ENTERE button. The e-Manual displays the page you want to see.
You can also access it through the menu:
-- MENU m → Support → e-Manual → ENTER E
-- To return to the e-Manual main menu, press the E-MANUAL button on the
Screen Display
video, TV
Basic Features
Changing the Preset Picture Mode
Adjusting Picture Settings
Changing the Picture Options
Changing the Preset Sound Mode
Adjusting Sound Settings
} Index E Enter e Exit
The category list. Press l or r
button to select the category
you want.
Displays the sub-menu list.
Use the arrow buttons on your
remote to move the cursor.
Press ENTERE button to select
the sub-menu you want.
Operation Buttons
} Index: Displays the index screen.
-- Index available depending on the language.
E Enter: Selects a category or sub-menu.
e Exit: Exit the e-Manual.
<Viewing the Contents>
a Try now: Displays the OSD menu that corresponds to the topic. To return to the e-Manual
screen, press the E-MANUAL button.
b Home: Moves to the e-Manual home screen.
L Page: Moves to previous or next page.
{ Zoom: Magnifies a screen.
Press the { (Zoom) button to magnify the screen. You can scroll through the magnified
screen by using the u or d buttons. To return to the screen to normal size, press the RETURN
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How to toggle between an e-Manual topic and the
corresponding OSD menu(s).
-- This function is not enabled in some menus.
-- You cannot use the Try now function if the menu is not activated.
Method 1
Method 2
1.If you want to use the menu that
corresponds to an e-Manual topic, press
the red button to select Try now.
2.To return to the e-Manual screen, press the
E-MANUAL button.
1.Press the ENTERE button when a topic is
displayed. “Are you sure?” appears. Select
Yes, and then press the ENTERE button.
The OSD window appears.
2.To return to the e-Manual screen, press
the E-MANUAL button.
How to search for a topic on the index page
-- This function may not be supported depending on the language.
1.If you want to search a keyword, press the blue button to select Index.
2.Press the l or r button to select a character order you want.
3.Press the u or d button to select a keyword you want to see, and then press the ENTERE
4.You can view the corresponding e-Manual instruction screen.
-- To close the Index screen, press the RETURN button.
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07Troubleshooting and
(Depending on the country and model)
If the TV seems to have a problem, first try this list of possible problems and solutions. If none
of these troubleshooting tips apply, visit “”, then click on Support, or call
Samsung customer service centre.
Picture Quality
Solutions and Explanations
First of all, please perform the Picture Test and confirm that your TV is
properly displaying test image. (go to MENU - Support - Self Diagnosis
- Picture Test) If the test image is properly displayed, the poor picture
may caused by the source or signal.
The TV image does
not look as good as it
did in the store.
The picture is
distorted: macroblock
error, small block,
dots, pixelization
There is poor colour
or brightness.
There is a dotted line
on the edge of the
If you have an analogue cable/set top box, upgrade to a digital set
top box. Use HDMI cables to deliver HD (high definition) picture
Cable/Satellite subscribers: Try HD stations from the channel line up.
Aerial connection: Try HD stations after performing Auto tuning.
Many HD channels are up scaled from SD (Standard Definition)
Adjust the Cable/Set top box video output resolution to 1080i or
Make sure you are watching the TV at the minimum recommended
distance based on the size and definition of the signal.
Compression of video contents may cause picture distortion
especially in fast moving pictures such as sports and action movies.
Low signal level or bad quality can cause picture distortion. This is
not a TV issue.
Mobile phones used close to the TV (cca up to 1m) may cause
noise in picture on analogue and digital TV.
Adjust the Picture options in the TV menu. (go to Picture Mode /
Colour / Brightness / Sharpness)
Adjust Energy Saving option in the TV menu. (go to MENU - System Eco Solution - Energy Saving)
Try resetting the picture to view the default picture settings. (go to
MENU - Picture - Reset Picture)
If the picture size is set to Screen Fit, change it to 16:9.
Change cable/satellite box resolution.
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When changing
channels, the picture
freezes or is distorted
or delayed.
Sound Quality
There is no sound or
the sound is too low
at maximum volume.
Solutions and Explanations
First of all, please perform the Sound Test to confirm that your TV
audio is properly operating. (go to MENU - Support - Self Diagnosis Sound Test)
If the audio is ok, the sound problem may be caused by the source or
The picture is good
but there is no
The speakers
are making an
inappropriate noise.
If connected with a cable box, please try to reset the cable box.
Reconnect the AC cord and wait until the cable box reboots. It
may take up to 20 minutes.
Set the output resolution of the cable box to 1080i or 720p.
Please check the volume of the device (Cable/Sat Box, DVD, Bluray etc) connected to your TV.
Set the Speaker Select option to TV Speaker in the sound menu.
If you are using an external device, make sure the audio cables are
connected to the correct audio input jacks on the TV.
If you are using an external device, check the device’s audio output
option (ex. you may need to change your cable box’s audio option
to HDMI when you have a HDMI connected to your TV).
If you are using a DVI to HDMI cable, a separate audio cable is
Reboot the connected device by reconnecting the device’s power
Check the cable connections. Make sure a video cable is not
connected to an audio input.
For aerial or cable connections, check the signal strength. Low
signal level may cause sound distortion.
No Picture, No Video
The TV will not turn
The TV turns off
Make sure the AC power cord is securely plugged in to the wall
outlet and the TV.
Make sure the wall outlet is working.
Try pressing the P button on the TV to make sure the problem is
not the remote. If the TV turns on, refer to “The remote control
does not work” below.
Ensure the Sleep Timer is set to Off in the Time menu.
If your PC is connected to the TV, check your PC power settings.
Make sure the AC power cord is plugged in securely to the wall
outlet and the TV.
No Signal Power Off turns off the TV if no signal has been received
by the TV for a specified period time. Auto Power Off turns off the
TV if there has been no user input in four hours.
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Solutions and Explanations
There is no picture/
Check cable connections (remove and reconnect all cables
connected to the TV and external devices).
Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc)
video outputs to match the connections to the TV input. For
example, if an external device’s output is HDMI, it should be
connected to an HDMI input on the TV.
Make sure your connected devices are powered on.
Be sure to select the TV’s correct source by pressing the SOURCE
button on the remote control.
Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
The TV is not
receiving all
The picture is
distorted: macro
block error small
block, dots,
Make sure the Aerial cable is connected securely.
Please try Setup (Initial setup) to add available channels to the
channel list. Go to MENU - System - Setup (Initial setup) and wait for
all available channels to be stored.
Verify the Aerial is positioned correctly.
Compression of video contents may cause picture distortion,
especially on fast moving pictures such as sports and action movies.
A low signal can cause picture distortion. This is not a TV issue.
The picture will not
display in full screen.
The remote control
does not work.
The cable/set top
box remote control
doesn’t turn the TV
on or off, or adjust
the volume.
A “Mode Not
Supported” message
There is a plastic
smell from the TV.
The TV Signal
Information is
unavailable in the Self
Diagnosis Test menu.
HD channels will have black bars on either side of the screen when
displaying up scaled SD (4:3) contents.
Black bars on the top and bottom will appear during movies that
have aspect ratios different from your TV.
Adjust the picture size options on your external device or TV to full
Replace the remote control batteries with the poles (+/–) in the
right direction.
Clean the sensor’s transmission window on the remote.
Try pointing the remote directly at the TV from 1.5~1.8 m away.
Programme the Cable/Set top box remote control to operate the
TV. Refer to the Cable/Set top box user manual for the SAMSUNG
TV code.
Check the supported resolution of the TV, and adjust the external
device’s output resolution accordingly.
This smell is normal and will dissipate over time.
This function is only available with digital channels from an Aerial /
RF / Coax connection.
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TV is tilted to the
right or left side.
There are difficulties
assembling the stand
The Broadcasting
menu is grey out
Your settings are lost
after 5 minutes or
every time the TV is
turned off.
Solutions and Explanations
You have intermittent
loss of audio or
You see small
particles when you
look closely at the
edge of the frame of
the TV.
The PIP menu is not
You turned the TV off
45 minutes ago, and
it turned on again.
The message
“Scrambled Signal” or
“Weak or No Signal”
There are recurrent
picture/sound issues.
A reaction may occur
between the rubber
cushion pads on the
base stand and the
top finish of some
The message “This file
may not be playable
properly.” appears.
Remove the stand base from the TV and reassemble it.
Make sure the TV is placed on a flat surface. If you cannot remove
the screws from the TV, please use a magnetized screw driver.
The Broadcasting menu is only available when the TV source is
If the TV is in the Store Demo mode, it will reset audio and picture
settings every 5 minutes. If you want to change the settings from
Store Demo mode to Home Use, press the SOURCE button to select
TV mode, and go to MENU → Support → Use Mode.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick
cables. Make sure the cables are flexible enough for long term use.
If mounting the TV to the wall, we recommend using cables with
90 degree connectors.
This is part of the product’s design and is not a defect.
PIP functionality is only available when you are using a HDMI or
components source.
It is normal. The TV operates the OTA (Over The Aerial) function
itself to upgrade firmware downloaded whilst your watching TV.
If you are using a CAM CARD (CI/CI+), check that it is installed into
the common interface slot.
If there is still a problem, pull the CAM CARD out of the TV and
insert it into the slot again.
Check and change the signal/source.
To prevent this, use felt pads on any surface of the TV that comes
in direct contact with furniture.
This may appear because of high bit rate of content. Content
generally will play but could experience some playability issue.
-- You can keep your TV in optimum operating condition by upgrading to the latest firmware
( → support) by USB.
-- This TFT LED panel uses a panel consisting of sub pixels which require sophisticated
technology to produce. However, there may be a few bright or dark pixels on the screen.
These pixels will have no impact on the performance of the product.
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What is Remote Support?
Samsung's Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:
Diagnose your TV
Adjust your TV settings
Perform a factory reset for your TV
Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is really pretty simple
1. Call the Samsung Contact Centre and ask
2. Open the menu on your TV and go to
the Support section.
3. Select Remote Management and
Provide the Pin# to the agent.
4. The agent will then access your TV.
for remote support.
That's it!
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Storage and Maintenance
-- If a sticker was attached to the TV screen, some debris may remain after you remove the
sticker. Please clean the debris off before watching TV.
-- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe
the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water directly onto the product. Clean the product with a soft damp cloth
Any liquid that enters the product may result using a small amount of water. Do not use a
in product failure, fire, or electric shock.
flammable liquid (e.g. benzene, thinners) or
a cleaning agent.
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08Specifications and other
TV Specifications
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
10°C to 40°C (50°F to 104°F)
10% to 80%, non-condensing
-20°C to 45°C (-4°F to 113°F)
5% to 95%, non-condensing
Sound (Output)
Model Name
10 W x 2
Display Resolution (pixel)
Screen Size (Diagonal)
Dimensions (W x H x D)
Without Stand
With stand
Without Stand
With Stand
1920 x 1080
50 inches (125 cm)
55 inches (138 cm)
1116.8 x 654.4 x 63.7 mm
1116.8 x 696.4 x 203.8 mm
1230.6 x 718.4 x 64.0 mm
1230.6 x 763.4 x 226.5 mm
13.0 kg
14.1 kg
15.7 kg
18.6 kg
Model Name
Display Resolution (pixel)
1920 x 1080
Screen Size (Diagonal)
Dimensions (W x H x D)
Without Stand
With stand
60 inches (152 cm)
1365.0 x 797.4 x 64.4 mm
1365.0 x 878.7 x 295.9 mm
Without Stand
With Stand
23.0 kg
27.4 kg
-- The design and specifications are subject to change without prior notice.
-- For information about the power supply, and about power consumption, refer to the label
attached to the product.
-- Typical power consumption is measured according to IEC 62087 Ed.2
Standby mode
To decrease power consumption, unplug the power cord when the TV will not be used for a
long time.
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Supported Video Formats
File Extention
Video Codec
Frame rate (fps) Bit rate (Mbps) Audio Codec
DivX 3.11 / 4 / 5 / 6
*.avi / *.mkv
*.asf / *.wmv
*.mp4 / *.3gp
*.vro / *.mpg
*.mpeg / *.ts
*.tp / *.trp
*.mov / *.flv
*.vob / *.svi
1920 x 1080
Dolby Digital
640 x 480
H.264 BP/MP/HP
Motion JPEG
Window Media Video v9
6 ~ 30
1920 x 1080
Dolby Digital Plus
DTS (Core)
G.711 (A-Law,
-- Other Restrictions
Video content will not play, or not play correctly, if there is an error in the content or the
•• Sound or video may not work if the contents have a standard bit rate/frame rate above the
compatible Frame/sec listed in the table.
•• If the Index Table is in error, the Seek (Jump) function is not supported.
•• Some USB/digital camera devices may not be compatible with the player.
•• The menu can be displayed late if the video is over 10Mbps(bit rate).
Video decoder
Audio decoder
Supports up to H.264, Level 4.1 (FMO/
ASO/RS are not supported.)
frame rate:
-- Below 1280 x 720: 60 frame max
-- Above 1280 x 720: 30 frame max
VC1 AP L4 is not supported.
GMC 2 or higher is not supported.
WMA 10 Pro supports up to 5.1 channel
and M2 profile.
WMA lossless audio is not supported.
Vorbis supports up to 2ch.
Dolby Digital Plus supports up to 5.1
Supported Subtitle Formats
File extension
MPEG-4 timed text
Picture Format
SubStation Alpha
Text Format
Advanced SubStation Alpha
Text Format
Text Format
Micro DVD
.sub or .txt
MPEG-4 Timed text
Text Format
SubStation Alpha
Advanced SubStation Alpha
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Supported Photo Formats
File Extension
15360 X 8640
4096 X 4096
15360 X 8640
Supported Music Formats
File Extension
MPEG1 Audio
Layer 3
-- The MPO type file does not
support Zoom, Rotate and Slide
Show Effect functions.
Supports up to 2ch.
WMA 10 Pro supports up
to 5.1 channel and M2
profile. (WMA lossless
audio is not supported.)
Supports up to 2ch.
type 0 and type 1
Full available resolution
Optimal resolution is 1920 x 1080 @ 60Hz. See specification page for full available resolution.
Vertical Frequency
Frequency (KHz)
Pixel Clock Frequency
Sync Polarity (H
/ V)
1152 x 870
640 x 480
640 x 480
640 x 480
800 x 600
800 x 600
800 x 600
1024 x 768
1024 x 768
1024 x 768
1152 x 864
1280 x 720
1280 x 800
1280 x 1024
1280 x 1024
1366 x 768
1440 x 900
1600 x 900RB
1680 x 1050
1920 x 1080
720 x 400
640 x 480
832 x 624
•• The interlace mode is not supported.
•• The set might operate abnormally if a non-standard video format is selected.
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The terms HDMI and HDMI High-Definition Multimedia Interface, and the
HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in
the United States and other countries.
Still image warning
Avoid displaying still images (such as jpeg picture files), still image elements (such as TV
channel logos, stock or news bars at the bottom of the screen etc.), or programmes in
panorama or 4:3 image format. Constantly displaying still pictures can cause image burn-in
on the LED screen, which will affect the image quality. To reduce risk of this occurring please
follow the recommendations below:
•• Avoid displaying the same TV channel for long periods.
•• Always try to display any image in full screen. Use the TV set’s picture format menu for the
best possible match.
•• Reduce brightness and contrast to avoid the appearance of after-images.
•• Use all TV features designed to reduce image retention and screen burn. Refer to the
e-Manual for more details.
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Recommendation - EU Only
Hereby, Samsung Electronics, declares that this TV is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
The official Declaration of Conformity may be found at, go to
Support > Search Product Support and enter the model name.
This equipment may be operated in all EU countries.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories
(e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of
their working life. To prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate these items from other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of the batteries in this product
(Applicable in countries with separate collection systems)
This marking on battery, manual or packaging indicates that the batteries in this product should not be
disposed of with other household waste at the end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels
in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human
health or the environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of
waste and recycle them through your local, free battery return system.
-- WARNINGS: Image retention, commonly known as screen burn-in, can occur on most
types of television if the same image is displayed continuously. The most common causes
of image retention are logos that remain stationary on the TV screen. These logos are
common on many programmes received via a Set-top Box. To reduce this risk, avoid
displaying still images for long durations and lower the brightness or contrast settings
to decrease the intensity of the picture. Extended viewing of movies and programmes in
aspect ratios that are different from the aspect ratio of the TV may cause image retention.
Always try to avoid black borders at the top or bottom by using the zoom function. This
will help eliminate the black borders and fit the picture to the entire area of the screen.
Using a video game console may cause image retention and is not recommended. When
using a PC input, avoid displaying still images for long durations and reduce the brightness
or contrast settings to decrease the intensity of the picture.
-- IMPORTANT: Image retention issues are not covered by your Samsung® warranty.
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Warranty Card
United Kingdom
Republic of Ireland (EIRE)
This Samsung product is warranted for a period of twelve (12) months from the original date of purchase, against defective materials
and workmanship. In the event that warranty service is required, you should return the product to the retailer from whom it was
purchased. However, Samsung Authorised Dealers and Authorised Service Centres in other EC Countries will comply with the warranty
on the terms issued to purchasers in the country concerned. In case of difficulty, details of our Authorised Service Centres are available
Samsung Electronics U.K. Ltd.
Customer Care Centre
PO Box 479
United Kingdom
Tel: 0330 SAMSUNG (7267864) / Fax: 0330 7260001 (UK & Northern Ireland)
Tel: 0818 717100 / Fax: +44 117 915 6736 (EIRE Only)
1.The warranty is only valid if, when warranty service is required, the warranty card is fully and properly completed and is presented
with the original invoice or sales slip or confirmation, and the serial number on the product has not been defaced.
2. Samsung’s obligations are limited to the repair or, at its discretion, replacement of the product or the defective part.
3.Warranty repairs must be carried out by Authorised Samsung Dealers or Authorised Service Centres. No re-imbursement will be
made for repairs carried out by non Samsung Dealers and, any such repair work and damage to the products caused by such repair
work will not be covered by this warranty.
4.This product is not considered to be defective in materials nor workmanship by reason that it requires adaptation in order to
conform to national or local technical or safety standards in force in any country other than the one for which the product was
originally designed and manufactured.
5. This warranty covers none of the following:
a)Periodic check ups, maintenance and repair or replacement of parts due to normal wear and tear.
b)Cost relating to transport, removal or installation of the product.
c) Misuse, including the failure to use this product for its normal purposes or incorrect installation.
d)Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improper ventilation
or any other cause beyond the control of Samsung.
e)Spillage of food or liquid or use of any other hazardous substances, which may effect the product.
f) Performance due to differences in broadcasting method between countries
6. This warranty is valid for any person who legally acquired possession of the product during the warranty period.
7. The consumers statutory rights in any applicable national legislation whether against the retailer arising from the purchase contract
or otherwise are not affected by this warranty. Unless there is national legislation to the contrary, the rights under this warranty are
the consumers sole rights and Samsung, its subsidiaries and distributors shall not be liable for indirect or consequential loss or any
damage to records, compact discs, videos or audio taper or any other related equipment or material.
8. Some products may differ from these guidelines. Please check with your dealer or the local Samsung web-site.
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Wiring the Mains Power Supply Plug (UK Only)
The mains lead on this equipment is supplied with a molded plug incorporating a fuse. The value of the fuse is indicated on the pin
face of the plug, and if it requires replacing, a fuse approved to BSI1362 of the same rating must be used.
Never use the plug with the fuse cover omitted if the cover is detachable. If a replacement fuse cover is required, it must be of the
same colour as the pin face of the plug. Replacement covers are available from your dealer.
If the fitted plug is not suitable for the power points in your house or the cable is not long enough to reach a power point, you should
obtain a suitably approved extension lead or consult your dealer for assistance. However, if there is no alternative but to cut off the
plug, remove the fuse and then safely dispose of the plug.
Do NOT connect the plug to a mains socket as there is a risk of shock hazard from the bared flexible cord.
The wires in the mains lead are coloured in accordance with the following code:
As these colours may not correspond to the coloured markings identifying the terminals in your plug, proceed as follows : The wire
coloured BLUE must be connected to the terminal marked with the letter N or coloured BLUE or BLACK. The wire coloured BROWN
must be connected to the terminal marked with the letter L or coloured BROWN or RED.
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Adaptor information
Use following adapter to avoid hazard
Manufacturer: SAMSUNG
Adaptor model: A5919_FSM
To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases,
shall not be placed onthe apparatus.
For power cord use, see user manual.
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If you have any questions or comments relating to Samsung products, please
contact the SAMSUNG customer care centre.
Customer Care Centre
Web Site
0818 717100
0330 SAMSUNG (7267864)
‘This Nanum Gothic Eco font is provided by NAVER’
© 2015 Samsung Electronics Co., Ltd. All rights reserved.
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