Samsung | HW-N950 | Samsung Samsung harman/kardon HW-N950 Cinematic Wireless Smart Soundbar with Dolby Atmos and dts:X User Manual

FULL MANUAL
HW-N950
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SAFETY INFORMATION
SAFETY WARNINGS
CAUTION
•• TO PREVENT ELECTRIC SHOCK, MATCH WIDE
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
BLADE OF PLUG TO WIDE SLOT, FULLY
NOT REMOVE THE COVER (OR BACK).
INSERT.
NO USER-SERVICEABLE PARTS ARE INSIDE.
•• This apparatus shall always be connected to a
REFER SERVICING TO QUALIFIED SERVICE
AC outlet with a protective grounding
PERSONNEL.
connection.
•• To disconnect the apparatus from the mains,
CAUTION
the plug must be pulled out from the mains
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
socket, therefore the mains plug shall be
readily operable.
•• Do not expose this apparatus to dripping or
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
splashing. Do not put objects filled with
liquids, such as vases on the apparatus.
•• To turn this apparatus off completely, you
must pull the power plug out of the wall
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
socket. Consequently, the power plug must
be easily and readily accessible at all times.
Class II product : This symbol indicates
that it does not require a safety
connection to electrical earth (ground).
AC voltage : This symbol indicates that
Wiring the Main Power Supply
Plug (UK Only)
IMPORTANT NOTICE
the rated voltage marked with the
The mains lead on this equipment is supplied with
symbol is AC voltage.
a moulded plug incorporating a fuse. The value of
DC voltage : This symbol indicates that
the fuse is indicated on the pin face of the plug
the rated voltage marked with the
and if it requires replacing, a fuse approved to
symbol is DC voltage.
BS1362 of the same rating must be used.
Caution, Consult instructions for use :
Never use the plug with the fuse cover removed.
This symbol instructs the user to
If the cover is detachable and a replacement is
consult the user manual for further
required, it must be of the same colour as the fuse
safety related information.
fitted in the plug. Replacement covers are
available from your dealer. If the fitted plug is not
WARNING
•• To reduce the risk of fire or electric shock, do
not expose this appliance to rain or moisture.
suitable for the power points in your house or the
cable is not long enough to reach a power point,
you should obtain a suitable safety approved
extension lead or consult your dealer for assistance.
ENG - ii
However, if there is no alternative to cutting off the
2. During thunderstorms, disconnect the AC
plug, remove the fuse and then safely dispose of
plug from the wall outlet. Voltage peaks due
the plug. Do not connect the plug to a mains
to lightning could damage the unit.
socket as there is a risk of shock hazard from the
3. Do not expose the unit to direct sunlight or
bared flexible cord. Never attempt to insert bare
other heat sources. This could lead to
wires directly into a mains socket. A plug and fuse
overheating and cause the unit to
must be used at all times.
malfunction.
4. Protect the product from moisture (i.e.
IMPORTANT
vases), and excess heat (e.g. a fireplace) or
The wires in the mains lead are coloured in
equipment creating strong magnetic or
accordance with the following code:– BLUE =
electric fields. Unplug the power cable from
NEUTRAL BROWN = LIVE As these colours may not
the AC wall socket if the unit malfunctions.
correspond to the coloured markings identifying
Your product is not intended for industrial
the terminals in your plug, proceed as follows:– The
use. It is for personal use only. Condensation
wire coloured BLUE must be connected to the
may occur if your product has been stored in
terminal marked with the letter N or coloured
cold temperatures. If transporting the unit
BLUE or BLACK. The wire coloured BROWN must
during the winter, wait approximately
be connected to the terminal marked with the
2 hours until the unit has reached room
letter L or coloured BROWN or RED.
WARNING : DO NOT CONNECT EITHER WIRE TO
THE EARTH TERMINAL WHICH IS MARKED WITH
THE LETTER E OR BY THE EARTH SYMBOL
temperature before using.
5. The battery used with this product contains
,
chemicals that are harmful to the
OR COLOURED GREEN OR GREEN AND YELLOW.
environment. Do not dispose of the battery
PRECAUTIONS
expose the battery to excess heat, direct
in the general household trash. Do not
sunlight, or fire. Do not short circuit,
disassemble, or overheat the battery.
1. Ensure that the AC power supply in your
Danger of explosion if the battery is replaced
house complies with the power
incorrectly. Replace only with the same or
requirements listed on the identification
equivalent type.
sticker located on the bottom of your
product. Install your product horizontally, on
a suitable base (furniture), with enough
space around it for ventilation (7~10 cm).
Make sure the ventilation slots are not
covered. Do not place the unit on amplifiers
or other equipment which may become hot.
This unit is designed for continuous use. To
fully turn off the unit, disconnect the AC plug
from the wall outlet. Unplug the unit if you
intend to leave it unused for a long period of
time.
ENG - iii
ABOUT THIS MANUAL
The user manual has two parts: this simple paper USER MANUAL and a detailed FULL MANUAL you can
download.
USER MANUAL
See this manual for safety instructions, product installation,
components, connections, and product specifications.
FULL MANUAL
You can access the FULL MANUAL on Samsung’s on-line
customer support centre by scanning the QR code. To see the
manual on your PC or mobile device, download the manual in
document format from Samsung’s website.
(http://www.samsung.com/support)
Design, specifications, and App screen are subject to change without prior notice.
CONTENTS
01
Checking the Components
2
Inserting Batteries before using the Remote Control (AA batteries X 2) -------------------------- 2
02
03
04
Product Overview
3
Front Panel / Top Panel of the Soundbar
-------------------------- 3
Bottom Panel of the Soundbar
-------------------------- 4
Connecting the Soundbar
5
Connecting Electrical Power
-------------------------- 5
Connecting the Soundbar to the Subwoofer and Surround Speakers
–– Recommended Speaker Layout
–– Automatic connection between the Subwoofer or Surround
Speakers and the Soundbar
–– Manually connecting the Subwoofer or Surround Speakers
if automatic connection fails
-------------------------- 6
-------------------------- 6
Connecting to a TV
-------------------------- 6
-------------------------- 7
9
Method 1. Connecting with a Cable
–– Connecting a TV using an HDMI Cable
–– Connecting using an Optical Cable
ENG - iv
-------------------------- 9
-------------------------- 9
-------------------------- 10
Method 2. Connecting Wirelessly
–– Connecting a TV via Bluetooth
–– Connecting via Wi-Fi
05
06
07
08
09
10
-------------------------- 11
-------------------------- 11
-------------------------- 13
Connecting an External Device
15
Connecting using an HDMI Cable (Dolby Atmos® supported)
-------------------------- 15
Connecting using an HDMI Cable
-------------------------- 16
Connecting using an Optical Cable
-------------------------- 17
Connecting a Mobile Device
18
Connecting via Bluetooth
-------------------------- 18
Connecting via Wi-Fi (Wireless Network)
-------------------------- 21
Connecting an Amazon product
23
Connect and use with an Amazon product (Amazon Echo)
-------------------------- 23
Use voice commands to control the Soundbar
-------------------------- 25
Using the Remote Control
26
How to Use the Remote Control
-------------------------- 26
Adjusting the Soundbar volume with a TV remote control
-------------------------- 29
Using the Hidden Buttons (Buttons with more than one function)
-------------------------- 30
Output specifications for the different sound effect modes
-------------------------- 30
Installing the Wall Mount
31
Installation Precautions
-------------------------- 31
Wallmount Components
-------------------------- 31
Installing the Surround Speakers on a Wall
(Sold Separately)
-------------------------- 33
Software Update
34
11Troubleshooting
35
12Licence
36
13
Open Source Licence Notice
37
14
Important Notes About Service
37
15
Specifications and Guide
38
Specifications
-------------------------- 38
ENG - v
01 CHECKING THE COMPONENTS
PAIR
x2
SOUND
MODE
VOL
WOOFER
POWER
SOUNDBAR
Soundbar Main Unit
1
Remote Control
/ Batteries
2
Surround Speaker
(Left / Right)
3
x2
x2
Power Cord
(Subwoofer)
Subwoofer
Power Cord
(Surround Speaker)
Power Cord
(Main Unit)
x2
Bracket-Wall Mount
x2
(M4 x L10)
Wall Mount Guide
Holder-Screw
Screw
•• For more information about the power supply and power consumption, refer to the label attached
to the product. (Label : Bottom of the Soundbar Main Unit)
•• The power components are labelled (1, 2, 3). For more information about power connections,
see page 5.
•• For Soundbar wall mounting components, see page 31.
•• To distinguish the left surround speaker from the right, check the label on the rear of each speaker.
•• To purchase additional components or optional cables, contact a Samsung Service Centre or
Samsung Customer Care.
•• The appearance of the accessories may differ slightly from the illustrations above.
Inserting Batteries before using the Remote Control (AA batteries X 2)
Slide the battery cover in the direction of the arrow
until it is completely removed. Insert 2 AA batteries
(1.5V) oriented so that their polarity is correct. Slide
the battery cover back into position.
ENG - 2
02 PRODUCT OVERVIEW
Front Panel / Top Panel of the Soundbar
Position the product so that
Top
Panel
the "Samsung Harman Kardon"
logo is located on the top.
(Power) Button
Turns the power on and off.
(Source) Button
Selects the source input mode.
Input mode
Display
Optical Digital input
D.IN
ARC (HDMI OUT) input
D.IN  TV ARC (Auto conversion)
HDMI input
HDMI 1 / HDMI 2
Wi-Fi mode
WIFI
BLUETOOTH mode
BT
•• To turn on “BT PAIRING” mode, change the source to “BT” mode, and then press and hold the
 (Source) button on the top panel for more than 5 seconds.
-/+ (Volume) Button
Adjusts the volume.
•• When adjusted, the volume level appears on the Soundbar’s front display.
Display
Displays the product’s status and current mode.
•• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
•• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
•• If you want to enjoy sound only from the Soundbar, you must turn off the TV’s speakers in the Audio
Setup menu of your TV. Refer to the owner’s manual supplied with your TV.
ENG - 3
DIGITAL AUDIO IN DIGITAL AUDIO IN
(OPTICAL)
(OPTICAL)
Bottom Panel of the Soundbar
POWER
POWER
POWER
SERVICE
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
ID SET
(WOOFER/REAR)
ID SET
(WOOFER/REAR)
ID SET
(WOOFER/REAR)
NETWORK
NETWORK
NETWORK
HDMI IN 1
HDMI IN 1
HDMI IN 1
HDMI IN 2
HDMI IN 2
HDMI IN 2
HDMI OUT
(TV-ARC)
HDMI OUT
(TV-ARC)
HDMI OUT
(TV-ARC)
POWER
POWER
POWER
ID SET
ID SET
ID SET
(WOOFER/REAR)
(WOOFER/REAR)
(WOOFER/REAR)
SERVICE
SERVICE
SERVICE
HDMI
HDMI
INHDMI
IN
1 1 IN 1
HDMI
HDMI
INHDMI
IN
2 2 IN 2
NETWORK
NETWORK
NETWORK
DIGITAL
DIGITAL
DIGITAL
AUDIO
AUDIO
AUDIO
IN IN IN
(OPTICAL)
(OPTICAL)
(OPTICAL)
HDMI
HDMI
OUT
HDMI
OUT OUT
(TV-ARC)
(TV-ARC)
(TV-ARC)
DIGITAL AUDIO IN
(OPTICAL)
POWER
SERVICE
ID SET
(WOOFER/REAR)
HDMI IN 1
NETWORK
HDMI IN 2
HDMI OUT
(TV-ARC)
POWER
Connect the Soundbar's AC power cord.
POWER
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI IN 1
ID SET
ID SET (WOOFER/REAR)
(WOOFER/REAR)
Press to connect the Soundbar to surround NETWORK
speakers and a subwoofer wirelessly.
HDMI IN 2
•• Press and hold the Up button on the remote for 5 seconds to complete ID SET.
NETWORK
Press to connect to a wireless network (Wi-Fi) via the SmartThings app.
SERVICE
Connect a USB storage device to upgrade the product's software.
DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
HDMI IN 1 / HDMI IN 2
Inputs digital video and audio signals simultaneously using an HDMI cable.
Use when connecting a supported external device.
HDMI OUT
(TV-ARC)
HDMI OUT (TV-ARC)
Connect to the HDMI (ARC) jack on a TV.
•• When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable.
•• Do not connect this unit or other components to an AC outlet until all connections between
components are complete.
ENG - 4
03 CONNECTING THE SOUNDBAR
Connecting Electrical Power
Use the power components (1, 2, 3) to connect the Subwoofer, Surround Speaker, and Soundbar to an
electrical outlet in the following order:
1 Connect the power cord to the Subwoofer.
2 Connect the power cord to the Left and Right Surround Speakers.
3 Connect the power cord to the Soundbar.
See the illustrations below.
•• For more information about the required electrical power and power consumption, refer to the
label attached to the product. (Label : Bottom of the Soundbar Main Unit)
2 Power Cord
1 Power Cord
POWER
POWER
POWER
Bottoms of the Left
and Right Surround
Rear of Subwoofer
Connecting
Electrical Power
Speakers
Connecting
Electrical Power
POWER
POWER
3 Power Cord
DIGITAL AUDIO IN
(OPTICAL)
POWER
SERVICE
ID SET
(WOOFER/REAR)
HDMI IN 1
NETWORK
HDMI IN 2
HDMI OUT
(TV-ARC)
Bottom of the Soundbar
Main Unit
Connecting Electrical Power
POWER
ID SET
(WOOFER/REAR)
ENG - NETWORK
5
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI IN 1
HDMI IN 2
Connecting the Soundbar to the Subwoofer and Surround Speakers
When the Subwoofer is connected, you can enjoy rich bass sound.
Recommended Speaker Layout
CAUTION
•• Wireless receiving antennas are built
Soundbar
Subwoofer
into the wireless subwoofer and
surround speakers. Keep the units
0°
away from water and moisture.
•• For optimal listening performance,
135°
make sure that the areas around the
135°
150°
wireless subwoofer and surround
speakers locations are clear of any
150°
obstructions.
Surround Speaker L
Surround Speaker R
Automatic connection between the Subwoofer or Surround Speakers and the Soundbar
The subwoofer and/or Surround speakers will connect to the Soundbar automatically if they are
plugged in to electrical outlets.
•• When auto pairing is complete, the blue indicators at the rear of the Subwoofer or Surround
Speaker turn on.
LED Indicator Lights on the Rear of Subwoofer and Surround Speakers
LED
Status
On
Blue
Blinking
Description
Successfully connected
(normal operation)
On
Check the power supply to the Soundbar
main unit turned off)
main unit.
Connection failed
Connect again. (Refer to the instructions on
manual connection on page 7.)
main unit turned off)
blue
Blinking
Check the power supply to the Soundbar
main unit.
Connect again. (Refer to the instructions on
Connection failed
Red and
-
Standby (with the Soundbar
Standby (with the Soundbar
Red
Resolution
manual connection on page 7.)
See the contact information for the
Malfunction
Samsung Service Centre in this manual.
ENG - 6
Manually connecting the Subwoofer or Surround Speakers if automatic connection fails
Before performing the manual connection procedure below:
•• Check whether the power cords for the Soundbar and subwoofer or Surround Speakers are
connected properly.
•• Make sure that the Soundbar is turned on.
1. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
•• The red indicator at the rear of each speaker turns off and the blue indicator blinks.
5 Sec
Blue LED Blinking Fast
Rear of Subwoofer
5 Sec
x2
Blue LED Blinking Fast
POWER
Rear of the Left and Right Surround Speakers
2. Press and hold the Up button on the remote control for at least 5 seconds.
•• The ID SET message appears on the display of the Soundbar for a moment, and then it
disappears.
•• The Soundbar will automatically power on when ID SET is complete.
5 Sec
PAIR
"Samsung Harman Kardon" logo is on the top
ID SET
ND
SOUODE
M
ENG - 7
3. Check if the LINK LED is solid blue (connection complete).
LINK LED - Blue is On
When the connection is successfully
established, the blue indicators on the rear
of the subwoofer and surround speakers
turn on without blinking.
NOTES
•• Do not connect the power cord of this product or your TV to a wall outlet until all connections
between components are complete.
•• Before moving or installing this product, be sure to turn off the power and disconnect the power cord.
•• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the
STANDBY LED on the rear will be Red after blinking Blue several times.
•• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar,
interference may cause some sound interruption.
•• The maximum transmission distance of the wireless signal of the main unit is about 10 meters, but
may vary depending on your operating environment. If a steel-concrete or metallic wall is between
the main unit and the wireless subwoofer the system may not operate at all, because the wireless
signal cannot penetrate metal.
PRECAUTIONS
•• Wireless receiving antennas are built into the wireless subwoofer. Keep the units away from water
and moisture.
•• For optimal listening performance, make sure that the area around the wireless subwoofer and
surround speakers location is clear of any obstructions.
ENG - 8
04 CONNECTING TO A TV
Hear TV sound from your Soundbar through wired or wireless connections.
•• When the Soundbar is connected to selected Samsung TVs, the Soundbar can be controlled using
the TV’s remote control.
–– This feature is available on 2017 and later Samsung Smart TVs that support Bluetooth when the
Soundbar is connected to the TV using an optical cable.
–– This function also allows you to use the TV menu to adjust the sound field and various settings
as well as the volume and mute.
Method 1. Connecting with a Cable
When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on
your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on
the TV is changed, you will experience better sound quality. (The TV menu may use different words for
Dolby Digital and PCM depending on the TV manufacturer.)
Connecting a TV using an HDMI Cable
Connect to the HDMI IN
HDMI Cable
(ARC) port of your TV.
(not supplied)
HDMI IN
(ARC)
Bottom of the Soundbar
HDMI OUT
(TV-ARC)
Connect to the HDMI OUT (TV-ARC)
port of the Soundbar main unit.
Top of the Soundbar
TV ARC
1. With the Soundbar and TV turned on, connect the HDMI cable (not supplied) as shown in the figure.
2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV
sound.
•• If TV sound is inaudible, press the
(Source) button on the remote control or on the top of
the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence,
and TV sound is played.
ENG - 9
•• If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the
HDMI cable (not supplied) is connected to the correct port.
•• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
NOTES
•• HDMI is an interface that enables the digital transmission of video and audio data with just a single
connector.
•• If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port.
•• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one
whose diameter is less than 14 mm.
•• Anynet+ must be turned on.
•• This function is not available if the HDMI cable does not support ARC.
Connecting using an Optical Cable
Optical Cable
Bottom of the Soundbar
(not supplied)
DIGITAL AUDIO IN
(OPTICAL)
OPTICAL OUT
Top of the Soundbar
HDMI IN 1
HDMI IN 2
D.IN
1. Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV
with a digital optical cable (not supplied).
2. Press the
(Source) button on the top panel or on the remote control, and then select the “D.IN”
mode.
Auto Power Link
Auto Power Link automatically turns on the Soundbar when the TV is turned on.
1. Connect the Soundbar and a TV with a digital optical cable (not supplied).
2. Press the Left button on the remote control for 5 seconds to turn Auto Power
Link on or off.
•• Auto Power Link is set to ON by default.
(To turn off this function, press the Left button on the remote for 5 seconds.)
•• Depending on the connected device, Auto Power Link may not function.
•• This function is only available in the “D.IN” mode.
ENG - 10
Method 2. Connecting Wirelessly
Connecting a TV via Bluetooth
When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
•• Only one TV can be connected at a time.
Top of the Soundbar
PAIR
OR
ND
SOUODE
M
The initial connection
1. Press the
PAIR button on the remote control to enter the “BT PAIRING” mode.
(OR) a. Press the
(Source) button on the top panel and then select “BT”.
“BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device
connected to the Soundbar.
b. When “BT READY” appears, press and hold the
(Source) button on the top panel of the
Soundbar for more than 5 seconds to display “BT PAIRING”.
2. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)
3. Select “[AV] Samsung Soundbar Nxxx” from the list on the TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” in the TV Bluetooth device list.
To connect the TV to the Soundbar, select the message, and then establish a connection.
•• When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
4. You can now hear TV sound from the Soundbar.
If the device fails to connect
•• If a previously connected Soundbar (e.g. “[AV] Samsung Soundbar Nxxx”) appears in the list, delete
it.
•• Then repeat steps 1 through 3.
ENG - 11
Disconnecting the Soundbar from the TV
Press the
(Source) button on the top panel or on the remote control and switch to any mode but “BT”.
•• Disconnecting takes time because the TV must receive a response from the Soundbar.
(The time required may differ, depending on the TV model.)
•• To cancel the automatic Bluetooth connection between the Soundbar and TV, press the
p (Play/Pause) button on the remote control for 5 seconds with the Soundbar in “BT READY” status.
(Toggle On → Off)
NOTE
•• After you have connected the Soundbar to your TV the first time, use the “BT READY” mode to
reconnect.
What is the difference between BT READY and BT PAIRING?
•• BT READY : In this mode, you can search for previously connected TVs or connect a previously
connected mobile device to the Soundbar.
•• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the
on the remote control or press and hold the
PAIR button
(Source) button on the top of the Soundbar for
more than 5 seconds while the Soundbar is in “BT” mode.)
NOTES
•• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
•• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
•• The Soundbar automatically turns off after 5 minutes in the Ready state.
•• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–– If there is a strong electrical field around the Soundbar.
–– If several Bluetooth devices are simultaneously paired with the Soundbar.
–– If the Bluetooth device is turned off, not in place, or malfunctions.
•• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
ENG - 12
Connecting via Wi-Fi
Pre-connection Checklist
1. Confirm that your Samsung Smart TV was released after 2013. This function is compatible only
with Samsung Smart TVs released after 2013.
2. Make sure your Wireless router (Wi-Fi) is ready and working.
3. Make sure that the TV is connected to the Wireless router (your Wi-Fi network).
Top of the Soundbar
Step 1 : Connecting the Soundbar to Wi-Fi
1. Press the
(Source) button on the top of the Soundbar or on the remote control to select “WIFI”
mode.
•• When using selected Samsung TVs (2016 ~ 2018 Samsung Smart TVs that support Bluetooth.)
–– If you select “WIFI” mode when the TV is turned on, the TV screen displays a pop-up
window providing instructions on how to automatically connect the Soundbar to a wireless
router (Wi-Fi). Refer to instructions in the pop-up window of the TV.
Top of the Soundbar
WIFI
2. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
3. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
Android
iOS
SmartThings app
4. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your
Wi-Fi network.
ENG - 13
Step 2 : Configuring Settings on the TV
•• If the TV disconnects from your wireless network after you change the input source to the
Soundbar, use the TV menu to connect the TV to the network again.
For TVs released in 2018
Home (
)  Settings (
)  Sound  Sound Output  [AV] Samsung Soundbar Nxxx (Wi-Fi)
For TVs released in 2017
Home (
)  Settings (
)  Sound  Sound Output  [AV] Samsung Soundbar Nxxx (Wi-Fi)
For TVs released in 2016
Home (
)  Settings (
)  Sound  Select Speaker  [AV] Samsung Soundbar Nxxx (Wi-Fi)
For TVs released in 2015
Menu  Sound  Speaker List
For TVs released in 2014
Menu  Sound  Speaker Settings  Multiroom Link - Settings
NOTES
•• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
•• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi
connection between the TV and Soundbar. Contact your Internet service provider for details.
•• If the 5GHz Wi-Fi connection is not smooth, use the 2.4GHz bandwidth.
•• Because the menus may differ depending on the year of manufacture, refer to your TV manual.
ENG - 14
05 CONNECTING AN EXTERNAL DEVICE
Connect to an external device via a wired or wireless network to play the external device’s sound
through the Soundbar.
Connecting using an HDMI Cable (Dolby Atmos® supported)
•• What is Dolby Atmos®? Atmos technology enhances existing 7.1 channel surround sound systems
by adding an overhead speaker. This envelops the listener in 360 degrees of sound, delivering an
immersive, high-definition, rich, detailed, and deeper experience.
•• Important: This product supports Dolby Atmos® only in HDMI mode.
Top of the Soundbar
HDMI 1
OR
DIGITAL AUDIO IN
(OPTICAL)
HDMI Cable
(not supplied)
HDMI IN 1
OR
HDMI OUT
HDMI IN 2
External Device
HDMI IN
(ARC)
HDMI 2
HDMI Cable
(not supplied)
HDMI OUT
(TV-ARC)
Bottom of the Soundbar
1. Connect an HDMI cable (not supplied) from the HDMI IN 1 or HDMI IN 2 jack on the bottom of the
Soundbar to the HDMI OUT jack on your digital device.
2. Connect an HDMI cable (not supplied) from the HDMI OUT (TV-ARC) jack on the bottom of the
Soundbar to the HDMI IN jack on your TV.
3. Press the
(Source) button on the top panel or on the remote control, and then select
“HDMI 1” or “HDMI 2”.
4. “HDMI 1” or “HDMI 2” mode is displayed on the Soundbar display panel and sound plays.
ENG - 15
NOTE
•• When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the front display.
Configuring Dolby Atmos® on your BD player or other device.
•• Open the audio output options on the settings menu of your BD player or other device and make
sure that “No Encoding” is selected for Bitstream. For example, on a Samsung BD Player, go to
Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).
•• If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
•• Dolby Atmos® works only on 7.1.4 channels.
•• Make sure that the content supports Dolby Atmos®.
Connecting using an HDMI Cable
Top of the Soundbar
HDMI 1
OR
DIGITAL AUDIO IN
(OPTICAL)
HDMI Cable
(not supplied)
HDMI IN 1
OR
HDMI OUT
HDMI IN 2
External Device
HDMI IN
(ARC)
HDMI 2
HDMI Cable
(not supplied)
HDMI OUT
(TV-ARC)
Bottom of the Soundbar
1. Connect an HDMI cable (not supplied) from the HDMI IN 1 or HDMI IN 2 jack on the bottom of the
Soundbar to the HDMI OUT jack on your digital device.
2. Connect an HDMI cable (not supplied) from the HDMI OUT (TV-ARC) jack on the bottom of the
Soundbar to the HDMI IN jack on your TV.
3. Press the
(Source) button on the top panel or on the remote control, and then select
“HDMI 1” or “HDMI 2”.
4. “HDMI 1” or “HDMI 2” mode is displayed on the Soundbar display panel and sound plays.
ENG - 16
Connecting using an Optical Cable
Top of the Soundbar
BD / DVD player / Set-top box /
Game console
D.IN
OPTICAL OUT
DIGITAL AUDIO IN
(OPTICAL)
Optical Cable
(not supplied)
Bottom of the Soundbar
1. Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT jack of the Source
Device using a digital optical cable (not supplied).
2. Select “D.IN” mode by pressing the
(Source) button on the top panel or on the remote control.
ENG - 17
06 CONNECTING A MOBILE DEVICE
Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of
cabling.
•• You cannot connect more than one Bluetooth device at a time.
Top of the Soundbar
PAIR
OR
Bluetooth device
ND
SOUODE
M
The initial connection
1. Press the
PAIR button on the remote control to enter the “BT PAIRING” mode.
(OR) a. Press the
(Source) button on the top panel and then select “BT”.
“BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device
connected to the Soundbar.
b. When “BT READY” appears, press and hold the
(Source) button on the top panel of the
Soundbar for more than 5 seconds to display “BT PAIRING”.
2. On your device, select “[AV] Samsung Soundbar Nxxx” from the list that appears.
•• When the Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT”
appears in the front display.
3. Play music files located on the device connected via Bluetooth through the Soundbar.
If the device fails to connect
•• If a previously connected Soundbar (e.g. “[AV] Samsung Soundbar Nxxx”) appears in the list, delete
it.
•• Then repeat steps 1 and 2.
NOTE
•• After you have connected the Soundbar to your mobile device the first time, use the “BT READY”
mode to reconnect.
ENG - 18
What is the difference between BT READY and BT PAIRING?
•• BT READY : In this mode, you can search for previously connected TVs or connect a previously
connected mobile device to the Soundbar.
•• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the
on the remote control or press and hold the
PAIR button
(Source) button on the top of the Soundbar for
more than 5 seconds while the Soundbar is in “BT” mode.)
NOTES
•• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
•• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
•• The Soundbar automatically turns off after 5 minutes in the Ready state.
•• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–– If there is a strong electrical field around the Soundbar.
–– If several Bluetooth devices are simultaneously paired with the Soundbar.
–– If the Bluetooth device is turned off, not in place, or malfunctions.
•• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
•• The Soundbar supports SBC data (44.1kHz, 48kHz).
•• Connect only to a Bluetooth device that supports the A2DP (AV) function.
•• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free)
function.
•• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV] Samsung Soundbar
Nxxx” from the device’s scanned devices list will automatically change the Soundbar to “BT” mode.
–– Available only if the Soundbar is listed among the Bluetooth device’s paired devices.
(The Bluetooth device and the Soundbar must have been previously paired at least once.)
•• The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is
displaying “BT READY”.
•• The Soundbar cannot be paired to another Bluetooth device if already in Bluetooth mode and
paired to a Bluetooth device.
ENG - 19
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s
user manual.
•• The Soundbar will be disconnected.
•• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
Disconnecting the Soundbar from the Bluetooth device
Press the
(Source) button on the top panel or on the remote control, and then change to any mode
except “BT”.
•• Disconnecting takes time because the Bluetooth device must receive a response from the
Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
•• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
NOTES
•• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
•• The Soundbar automatically turns off after 5 minutes in the Ready state.
More About Bluetooth
Bluetooth is a technology that enables Bluetooth-compliant devices to interconnect easily with each
other using a short wireless connection.
•• A Bluetooth device may cause noise or malfunction, depending on usage, if:
–– A part of your body is in contact with the receiving/transmitting system of the Bluetooth device
or the Soundbar.
–– It is subject to electrical variation from obstructions caused by a wall, corner, or office partition.
–– It is exposed to electrical interference from same frequency-band devices including medical
equipment, microwave ovens, and wireless LANs.
•• Pair the Soundbar with the Bluetooth device while they are close together.
•• The further the distance between the Soundbar and Bluetooth device, the worse the quality is.
If the distance exceeds the Bluetooth operational range, the connection is lost.
•• In poor reception areas, the Bluetooth connection may not work properly.
•• The Bluetooth connection only works when it is close to the unit. The connection will be
automatically cut off if the Bluetooth device is out of range. Even within range, the sound quality
may be degraded by obstacles such as walls or doors.
•• This wireless device may cause electric interference during its operation.
ENG - 20
Connecting via Wi-Fi (Wireless Network)
•• Connect a single Soundbar to Wi-Fi to access a variety of music streaming services and Internet
radio. Connect multiple Soundbars to Wi-Fi to use grouped playback or the stereo sound mode.
•• To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is
required.
Top of the Soundbar
Mobile device
The initial connection
1. Press the
(Source) button on the top of the Soundbar or on the remote control to select “WIFI”
mode.
Top of the Soundbar
WIFI
2. Install and launch the SmartThings app on your mobile device (e.g. smartphone or tablet).
Android
iOS
ENG - 21
SmartThings app
3. Launch the app, and then follow the instructions on the screen to register (add) your Soundbar in
the app.
•• The automatic pop-up (the third illustration below) may not be available on some mobile
devices.
If this is the case, select and complete “Add device” from the app menu . Your Soundbar is now
added to the app.
Launch App
Auto pop-up
ENG - 22
Add speakers
07 CONNECTING AN AMAZON PRODUCT
•• This feature may not be available in some countries.
•• This service is provided by Amazon and can be terminated at any time. Samsung does not assume
responsibility for service availability.
Connect and use with an Amazon product (Amazon Echo)
Use an Amazon Echo product to control your Soundbar and enjoy music services provided by Amazon Echo.
NOTE
•• Check if the Soundbar is connected to Wi-Fi. (Refer to “Connecting via Wi-Fi (Wireless Network)”)
1. In the SmartThings app, change your Soundbar’s name to one that can be recognized by your
Amazon device.
(Example: Samsung, Soundbar, Living Room, Family Room, Bedroom, Office, etc.)
CAUTION
•• Amazon devices may not recognize names that contain elements such as special characters.
Select Edit
Select speakers
ENG - 23
Change name
Save
2. In the Alexa app, search “Samsung Wireless Audio” in Skills, and then select “ENABLE”.
•• Skip this step if you have Skills set up already.
Amazon Alexa app
Select Skills
Search
Enable
3. In the Alexa app, tap “Smart Home → Devices → Discover” to complete the connection.
Amazon Alexa app
Select Smart Home
ENG - 24
Select Devices
Discover device
Use voice commands to control the Soundbar
•• The Amazon Echo service you can use with your Soundbar is limited to music. Other services
provided by Amazon Echo, such as news and weather, can only be accessed through your
Amazon Echo product.
Trigger + Command + Speaker name
Use the Speaker name you changed in the SmartThings app. (Refer to “Connect and use
with an Amazon product (Amazon Echo)”)
Action
Voice Command
To search an audio device added to the
SmartThings account connected to the
"Alexa Discover devices"
Amazon Alexa account
* To use voice commands for the Soundbar named “Living room”
Action
Voice Command
To set the volume level to 5
"Alexa Set the volume to 5 on Living room"
To increase the volume level
"Alexa Volume up on Living room"
To mute the sound
"Alexa Mute on Living room"
To listen to a radio station named KISS FM
"Alexa Play Kiss FM on Living room"
To play the next song
"Alexa Next song on Living room"
To stop the audio
"Alexa Stop on Living room"
To turn the audio on
"Alexa Turn on Living room"
To turn the audio off
"Alexa Turn off Living room"
To change the input source
"Alexa Switch to Bluetooth on Living room"
ENG - 25
08 USING THE REMOTE CONTROL
How to Use the Remote Control
Turns the Soundbar on and off.
Power
PAIR
Press to select a source connected to the
Soundbar.
•• BT PAIRING mode
To turn on “BT PAIRING” mode, press and
hold the
(Source) button for more than
5 seconds.
Source
Press the
(Mute) button to mute the sound.
Press it again
PAIR to unmute the sound.
SOUND
MODE
WOOFER
SOUND
MODE
Press to select the desired sound effect:
SOUND
MODE
STANDARD, SURROUND, or SMART.
Select the STANDARD mode if you want to enjoy
SOUND MODE the original sound.
PAIR
PAIRmode
•• SMART
Automatically optimizes sound effects to suit
SOUND
the scene currently playing.
VOL
PAIR
Mute
SOUNDBAR
MODE
VOL
VOL
PAIR
VOL
WOOFER
VOL
WOOFER
Press the PAIR button. “BT PAIRING” appears
in the Soundbar’s display.
You can connect the Soundbar to a new
Bluetooth device in this mode by selecting the
Soundbar in the Bluetooth device's search list.
WOOFER
PAIR
Bluetooth
SOUND
MODE
SOUND
MODE WOOFER
VOL
ENG - 26
WOOFER
Play / Pause
(BT/Wi-Fi)
Press the p button to pause a music file temporarily.
Press the button again and the music file plays.
•• Auto Power Down Function
The unit turns off automatically in the following situations.
–– D.IN / WIFI / BT Mode : If there is no audio signal for 5 minutes.
–– HDMI 1 or HDMI 2 Mode : If there is no audio signal for 15 minutes.
Press the indicated areas to select Up/Down/Left/Right.
Up/Down/
PAIR
Left/Right
SOUND
MODE
VOL
Press Up/Down/Left/Right on the button to select or set functions.
•• Music Skip
Press the Right button to select the next music file. Press the Left button to select the
previous music file.
WOOFER
•• Anynet+ / Auto Power Link
You can turn Anynet+ and Auto Power Link on or off.
Anynet+ and Auto Power Link are turned on and turned off by the Right and Left
buttons respectively.
–– Anynet+ : If the Soundbar is connected to a Samsung TV through an HDMI cable,
you can control your Soundbar with a Samsung TV remote control.
Press and hold the Right button for 5 seconds to toggle Anynet+ ON and OFF.
–– Auto Power Link : If the Soundbar is connected to your TV through a digital optical
cable, the Soundbar can automatically turn on when you turn on your TV. Press
and hold the Left button for 5 seconds to toggle Auto Power Link ON and OFF.
–– Anynet+ / Auto Power Link are set to ON by default.
•• ID SET
Press and hold the Up button for 5 seconds to complete ID SET.
ENG - 27
You can select from TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP
LEVEL, REAR LEVEL, REAR TOP LEVEL or VIRTUAL ON/OFF.
•• To control the volume of the treble or bass sound, select TREBLE or BASS in Sound
Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
•• Press and hold the
(Sound Control) button for about 5 seconds to adjust the sound
for each frequency band. 150Hz, 300Hz, 600Hz, 1.2KHz, 2.5KHz, 5KHz, and 10KHz are
selectable using the Left/Right buttons and each can be adjusted to a setting between
-6 to +6 using the Up/Down buttons.
•• To control the volume of the each speaker select CENTER LEVEL, SIDE LEVEL or
FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by
using the Up/Down buttons.
•• If the video on the TV and audio from the Soundbar are not synchronised, select SYNC
in Sound Control, and then set the audio delay between 0~300 milliseconds by using
the Up/Down buttons.
•• If Surround Speakers are connected, select REAR LEVEL or REAR TOP LEVEL, and then
use the Up/Down buttons to adjust the volume within a -6 to +6 range. The REAR
PAIR
SPEAKER function can be turned VIRTUAL ON/OFF by using the Up/Down buttons.
•• SYNC is only supported for some functions.
Sound Control
PAIR
SOUND
MODE
SOUND
MODE
R
W
OO
D
N
SO
U
N
VO
L
D
BA
R
BA
R
SO
SO
U
VO
L
D
N
U
U
N
VO
L
D
BA
R
BA
R
W
OO
SOUND
MODE
O
FE
FE
W
OO
OO
FE
FE
R
R
SO
M UN
OD D
E
SO
M UN
OD D
E
SO
M UN
OD D
E
PAIR
WOOFER
WOOFER
R
VOL
Push the button up or down to adjust the volume of the subwoofer to -12 or between -6 to
+6. To set the subwoofer volume level to 0, press the button.
W
OO
FE
BA
R
D
N
U
SO
VO
L
N
D
SO
U
U
N
VO
L
D
BA
R
BA
R
W
OO
W
OO
F
FE
ER
R
SO
M UN
OD D
E
SO
M UN
OD D
E
SO
M UN
OD D
E
R
WOOFER
SO
VOL
VOL
WOOFER
VO
L
VOL
SO
M UN
OD D
E
Push the button up or down to adjust the volume.
•• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.
ENG - 28
Adjusting the Soundbar volume
with a TV remote control
4. If you want to return the Soundbar to the
If you have a Samsung TV, you can adjust
the Soundbar’s volume using the IR remote
control that came with your Samsung TV.
button for 5 seconds repeatedly until
“SAMSUNG-TV REMOTE” appears in the
display.
(Default mode)
5 Sec
D
N
U
VO
L
BA
R
W
OO
FE
R
SAMSUNG-TV REMOTE
SO
control by a Samsung TV remote. If your TV is not
remote), push up and hold the WOOFER
SO
M UN
OD D
E
First use the TV menu to set the TV audio on your
Samsung TV to external speakers, then use your
Samsung remote to control the Soundbar’s
volume. For more information, see the TV’s user
manual. The default mode for this function is
default mode (control by a Samsung TV
–– Each time you push the WOOFER button
up and hold it for 5 seconds, the mode
switches in the following order:
a Samsung TV, follow the directions below to
change the settings of this function.
1. Turn Off the Soundbar.
“SAMSUNG-TV REMOTE” (Default mode)
→ “OFF-TV REMOTE” → “ALL-TV REMOTE”.
–– This function may not be available,
depending on the remote control.
BYE
–– Manufacturers supporting this function:
2. If you do not want to use this function, push
up and hold the WOOFER button on the
“OFF-TV REMOTE” appears in the display.
N
D
SO
U
VO
L
BA
R
W
OO
FE
R
SO
M UN
OD D
E
OFF-TV REMOTE
3. If you want to control the Soundbar with
your TV’s remote, push up and hold the
WOOFER button for 5 seconds repeatedly
until “ALL‑TV REMOTE” appears in the
display. Then, use your TV’s menu to select
external speakers.
ALL-TV REMOTE
D
N
SO
U
VO
L
BA
R
W
OO
FE
R
SO
M UN
OD D
E
5 Sec
PANASONIC, TOSHIBA, GRUNDIG,
Hisense, RCA
remote repeatedly for 5 seconds until
5 Sec
VIZIO, LG, Sony, Sharp, PHILIPS,
ENG - 29
Using the Hidden Buttons (Buttons with more than one function)
Hidden Button
Reference page
Remote Control Button
Function
WOOFER
TV remote control On/Off (Standby)
page 29
BT Pairing
page 26
p (Play / Pause)
Auto Power Down On/Off
(AUX mode)
page 27
BT Ready
page 19
Left
Auto Power Link ON/OFF
page 27
Right
Anynet+ ON/OFF
page 27
Up
ID SET
page 27
7 Band EQ
page 28
(Source)
(Sound Control)
Output specifications for the different sound effect modes
Effect
STANDARD
SURROUND
SMART
Output
Input
With Subwoofer & Surround Speaker
2.0 ch
2.1 ch
5.1 ch
5.1 ch / 7.1 ch (DTS)
7.1 ch
7.1 ch
7.1.4 ch
7.1.4 ch
2.0 ch
7.1.4 ch
5.1 ch
7.1.4 ch
7.1 ch
7.1.4 ch
7.1.4 ch
7.1.4 ch
2.0 ch
2.1 ch
5.1 ch
5.1 ch / 7.1 ch (DTS)
7.1 ch
7.1 ch
7.1.4 ch
7.1.4 ch
•• If the input source is Dolby Atmos®, 7.1.4 channel is outputted. The sound effect is not available.
ENG - 30
09 INSTALLING THE
WALL MOUNT
Wallmount Components
Installation Precautions
Wall Mount Guide
•• Install on a vertical wall only.
•• Do not install in a place with high
x2
x2
temperature or humidity.
(M4 x L10)
•• Verify that the wall is strong enough to
Holder-Screw
support the product’s weight. If not, reinforce
the wall or choose another installation point.
Screw
x2
•• Purchase and use the fixing screws or
anchors appropriate for the kind of wall you
have (plaster board, iron board, wood, etc.).
Bracket-Wall Mount
If possible, fix the support screws into wall
studs.
•• Purchase wall mounting screws according to
the type and thickness of the wall you want to
1. Place the Wall Mount Guide against the wall
mount the Soundbar on.
surface.
•• The Wall Mount Guide must be level.
–– Diameter: M5
–– Length: 35 mm or longer recommended.
•• Connect cables from the unit to external
•• If your TV is mounted on the wall, install
the Soundbar at least 5 cm below the TV.
devices before you install the Soundbar on
the wall.
•• Make sure the unit is turned off and
unplugged before you install it. Otherwise, it
5 cm or more
may cause an electric shock.
ENG - 31
2. Align the Wall Mount Guide’s Centre Line
5. Push a screw (not supplied) through each
with the centre of your TV (if you are
Holder-Screw, and then screw each screw
mounting the Soundbar below your TV), and
firmly into a support screw hole.
then fix the Wall Mount Guide to the wall
using tape.
•• If you are not mounting below a TV, place
the Centre Line in the centre of the
installation area.
6. Install the 2 Bracket-Wall Mounts in the
correct orientation on the bottom of the
Soundbar using 2 Screws.
Centre Line
3. Push a pen tip or sharpened pencil tip
through the centre of the A-TYPE images on
each end of the Guide to mark the holes for
the supporting screws, and then remove the
Wall Mount Guide.
•• When assembling, make sure the hanger
part of the Bracket-Wall Mounts are
located behind the rear of the Soundbar.
Rear of Soundbar
4. Using an appropriately sized drill bit, drill a
hole in the wall at each marking.
•• If the markings do not correspond to the
positions of studs, make sure you insert
appropriate anchors or mollies into the
holes before you insert the support
screws. If you use anchors or mollies,
make sure the holes you drill are large
Right end of Soundbar
enough for the anchors or mollies you
use.
ENG - 32
7. Install the Soundbar with the attached
Bracket-Wall Mounts by hanging the
Bracket-Wall Mounts on the Holder-Screws
on the wall.
Installing the Surround
Speakers on a Wall
(Sold Separately)
You can purchase wall mounts separately to
install the surround speakers on a wall.
Notes for Wall Mounting the Surround
Speakers
•• Surround Speaker wall mounts must be able
to support more than 2.0 kg.
8. Slide the Soundbar down as shown below so
that the Bracket-Wall Mounts rest securely
•• Hole size : 1/4 - 20 threaded insert
•• Since wall-mount installation is optional, you
must purchase the corresponding accessories
on the Holder-Screws.
separately.
•• Insert the Holder-Screws into the wide
•• Please have a qualified installer install the
(bottom) part of the Bracket-Wall
Mounts, and then slide the Bracket-Wall
Mounts down so that Bracket-Wall
Mounts rest securely on the
Holder-Screws.
surround speaker Wall Mount Brackets.
•• Ask a professional installation company to
mount your product on the wall.
•• Check the strength of the wall before you
install the Wall Mount Brackets. If the
strength is insufficient, make sure to reinforce
the wall before installing the Wall Mount
Brackets and the speakers on the wall.
•• For more information, please refer to the Wall
Mount’s manual.
•• Samsung Electronics is not liable for any
damage to the product due to the product
being installed inappropriately.
•• Take care not to install the speakers sideways
or upside down.
ENG - 33
10 SOFTWARE
UPDATE
When the Soundbar is connected to the Internet,
software updates automatically occur even when
the Soundbar is turned off.
•• To use the Auto Update function, the
Soundbar must be connected to the Internet.
The Wi-Fi connection to the Soundbar will be
terminated if the Soundbar’s power cord is
disconnected or the power is cut off. If the
power is cut off, when the power comes back
on or you reconnect the power cord, turn on
the Soundbar, and then reconnect it to the
Internet.
ENG - 34
11 TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
;; Connect the power plug to the outlet.
The red LED on the subwoofer blinks and
the subwoofer is not producing sound.
This issue can occur if the subwoofer is not
connected to the Soundbar main unit.
A function does not work when the button
is pressed.
;; Try to connect your subwoofer again.
Is there static electricity in the air?
The subwoofer drones and vibrates
noticeably.
;; Disconnect the power plug and connect it
again.
(See page 6.)
Try to adjust the vibration of your subwoofer.
Sound dropouts occur in BT mode.
;; Push the WOOFER button on your remote
control up or down to adjust the subwoofer
;; See the Bluetooth connection sections on
pages 11 and 18.
Sound is not produced.
Is the Mute function on?
;; Press the
volume. (to -12, or between -6 ~ +6).
Cannot connect to the TV.
If connected via a wired network
;; Check if the cable is connected correctly.
(Check the port name to make sure that
(Mute) button to cancel the
the cable is connected to the correct port.)
mute function.
(See the corresponding page regarding
Is the volume set to minimum?
;; Adjust the Volume.
The remote control does not work.
each connection method.)
;; Press the
control to check if the mode is correct.
Are the batteries drained?
;; Replace with new batteries.
Is the distance between the remote control
(Source) button on the top
panel of the Soundbar or on the remote
If connected via a wireless network
;; Connected via Bluetooth
1. Switch the Soundbar to “BT PAIRING”
and Soundbar main unit too far?
mode, and then use the TV to search
;; Move the remote control closer to the
again. (See page 11 for details.)
Soundbar main unit.
ENG - 35
12 LICENCE
;; Connected via Wi-Fi
1. Check if the TV is a compatible model.
•• Only Samsung Smart TVs released
after 2013 are supported.
2. Check if the TV is connected to Wi-Fi.
•• If the TV is not connected to Wi-Fi, use
the network menu on the TV to
Manufactured under license from Dolby
Laboratories. Dolby, Dolby Atmos, Dolby Audio,
establish a connection. (See the TV
Dolby Digital Plus, Pro Logic, and the double-D
user manual.)
symbol are trademarks of Dolby Laboratories.
3. Check if the Soundbar is connected to
Wi-Fi.
•• When the Soundbar is connected, you
can find it in the list of speakers on
For DTS patents, see http://patents.dts.com.
your mobile device when you run the
Manufactured under license from DTS
SmartThings app. See page 21 for
details.
4. Check for a DFS channel.
•• If your wireless router (Wi-Fi) is using a
DFS channel, you cannot establish a
Wi-Fi connection between the TV and
Soundbar. Contact your Internet
service provider for details.
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together, DTS:X, and the DTS:X logo
are registered trademarks and/or trademarks
of DTS, Inc. in the United States and/or other
countries. © DTS, Inc. All Rights Reserved.
The terms HDMI and HDMI High-Definition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other
countries.
•• The Spotify Software is subject to third
party licences found here :
www.spotify.com/connect/third-partylicenses.
•• For more information about Spotify
Connect, please visit www.spotify.com/
connect
ENG - 36
13 OPEN SOURCE
LICENCE NOTICE
For further information on Open Sources used in
this product, please visit the website:
http://opensource.samsung.com
14 IMPORTANT
NOTES ABOUT
SERVICE
•• Figures and illustrations in this User Manual
are provided for reference only and may differ
from actual product appearance.
•• An administration fee may be charged if
either
(a) a
n engineer is called out at your request
and there is no defect with the product (i.e.
where the user manual has not been read).
(b) you bring the unit to a repair centre and
there is no defect with the product (i.e.
where the user manual has not been read).
•• You will be informed of the administration fee
amount before a technician visits.
ENG - 37
15 SPECIFICATIONS AND GUIDE
Specifications
Model Name
HW-N950
Weight
8.8 kg
Dimensions (W x H x D)
1226.0 x 83.0 x 136.0 mm
Operating Temperature Range
+5°C to +35°C
Operating Humidity Range
10 % ~ 75 %
AMPLIFIER
Rated Output power
18W x 10 + 10W x 3, 4ohm
LPCM 2ch, Dolby Audio™
Supported play formats
(supporting Dolby® Digital), DTS
WIRELESS DEVICE OUTPUT POWER
100mW at 2.4GHz – 2.4835GHz,
Wi-Fi max transmitter power
5.15GHz – 5.35GHz & 5.47GHz – 5.725GHz
WIRELESS DEVICE OUTPUT POWER
BT max transmitter power
100mW at 2.4GHz – 2.4835GHz
100mW at 2.4GHz – 2.4835GHz and
WIRELESS DEVICE OUTPUT POWER
5.15GHz – 5.25GHz /
SRD max transmitter power
25mW at 5.725GHz – 5.825GHz
Subwoofer Name
PS-WN90
Weight
9.6 kg
Dimensions (W x H x D)
203.5 x 400.0 x 415.5 mm
AMPLIFIER
Rated Output power
162W
Surround Speaker Name
PS-SN90-1, PS-SN90-2
Weight
2.1 kg
Dimensions (W x H x D)
120.0 x 210.0 x 141.0 mm
AMPLIFIER
Rated Output power
35W x 4
ENG - 38
NOTES
•• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
•• Weight and dimensions are approximate.
Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.
Overall Standby Power Consumption (W)
Wi-Fi
Port deactivation method
Bluetooth
Port deactivation method
4.5W
Press the ID SET button on the bottom panel of the
Soundbar for 30 seconds to turn Wi-Fi On / Off.
Press the NETWORK button on the bottom panel of the
Soundbar for 30 seconds to turn Bluetooth On / Off.
•• Hereby, Samsung Electronics, declares that this equipment is in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
internet address: http://www.samsung.com go to Support > Search Product
Support and enter the model name.
This equipment may be operated in all EU countries.
The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated
indoors.
ENG - 39
[Correct disposal of batteries in this product]
(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be
disposed of with other household waste at the end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference
levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or the
environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of
waste and recycle them through your local, free battery return system.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the
end of their working life. To prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe
recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product specific regulatory obligations
e.g. REACH, WEEE, Batteries, visit:
http://www.samsung.com/uk/aboutsamsung/samsungelectronics/corporatecitizenship/data_corner.html
ENG - 40
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made for repairs carried out by non Samsung
Dealers and, any such repair work and damage
to the products caused by such repair work will
not be covered by this warranty.
contrary, the rights under this warranty are the
-2-2-2consumers sole rights and Samsung, its
subsidiaries and distributors shall not be liable
for indirect or consequential loss or any
damage to records, compact discs, videos or
audio taper or any other related equipment or
material.
SAMSUNG ELECTRONICS (U.K.) LTD.
© 2018 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer
care Centre.
Country
Contact Centre 
Web Site
Country
Contact Centre 
` Europe
UK
0330 SAMSUNG (7267864)
IRELAND (EIRE) 0818 717100
GERMANY
06196 77 555 77
FRANCE
01 48 63 00 00
ITALIA
800-SAMSUNG (800.7267864)
SPAIN
0034902172678
PORTUGAL
808 207 267
LUXEMBURG
261 03 710
NETHERLANDS 088 90 90 100
BELGIUM
02-201-24-18
NORWAY
815 56480
DENMARK
707 019 70
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030-6227 515
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0771 726 786
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801-172-678* lub +48 22 607-93-33*
* (koszt połączenia według taryfy
operatora)
HUNGARY
0680SAMSUNG (0680-726-7864)
AUSTRIA
0800-SAMSUNG (0800-7267864)
[Only for Dealers] 0810-112233
www.samsung.com/uk/
support
www.samsung.com/ie/
support
www.samsung.com/de/
support
www.samsung.com/fr/
support
www.samsung.com/it/
support
www.samsung.com/es/
support
www.samsung.com/pt/
support
www.samsung.com/be_
fr/support
www.samsung.com/nl/
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www.samsung.com/be/
support (Dutch)
www.samsung.com/
be_fr/support (French)
www.samsung.com/no/
support
www.samsung.com/dk/
support
www.samsung.com/fi/
support
www.samsung.com/se/
support
SWITZERLAND 0800 726 78 64 (0800-SAMSUNG)
CZECH
800 - SAMSUNG (800-726786)
SLOVAKIA
0800 - SAMSUNG (0800-726 786)
CROATIA
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BOSNIA
055 233 999
MONTENEGRO 020 405 888
SLOVENIA
080 697 267 (brezplačna številka)
SERBIA
011 321 6899
ALBANIA
BULGARIA
ROMANIA
CYPRUS
GREECE
045 620 202
*3000 Цена в мрежата
0800 111 31 , Безплатна телефонна
линия
*8000 (apel in retea)
08008-726-78-64 (08008-SAMSUNG)
Apel GRATUIT
8009 4000 only from landline, toll
free
80111-SAMSUNG (80111 726 7864) only
from land line
(+30) 210 6897691 from mobile and
land line
LITHUANIA
8-800-77777
http://www.samsung.com/
pl/support/
LATVIA
8000-7267
www.samsung.com/hu/
support
www.samsung.com/at/
support
ESTONIA
800-7267
Web Site
www.samsung.com/ch/
support (German)
www.samsung.com/
ch_fr/support (French)
www.samsung.com/cz/
support
www.samsung.com/sk/
support
www.samsung.com/hr/
support
www.samsung.com/
support
www.samsung.com/si/
support
www.samsung.com/rs/
support
www.samsung.com/al/
support
www.samsung.com/bg/
support
www.samsung.com/ro/
support
www.samsung.com/gr/
support
www.samsung.com/lt/
support
www.samsung.com/lv/
support
www.samsung.com/ee/
support
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