Samsung | VL551 | Samsung VL551 User Manual

FULL MANUAL
Safety Information
AA Regulatory Compliance Statements
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
This symbol indicates that
high voltage is present inside.
It is dangerous to make any
kind of contact with any
internal part of this product.
CAUTION: TO REDUCE THE RISK OF
ELECTRIC SHOCK, DO NOT REMOVE THE
COVER (OR BACK). NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
This symbol indicates that
this product has included
important literature
concerning operation and
maintenance.
Class II product : This symbol indicates that it does not require a safety connection
to electrical earth (ground).
AC voltage : This symbol indicates that the rated voltage marked with the symbol
is AC voltage.
DC voltage : This symbol indicates that the rated voltage marked with the symbol
is DC voltage.
Caution, Consult instructions for use : This symbol instructs the user to consult the
user manual for further safety related information.
❚❚ WARNING
• To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids,
such as vases on the apparatus.
• To turn this apparatus off completely, you must pull the power plug out of the wall socket.
Consequently, the power plug must be easily and readily accessible at all times.
❚❚ CAUTION
• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a protective grounding
connection.
• To disconnect the apparatus from the mains, the plug must be pulled out from the mains
socket, therefore the mains plug shall be readily operable.
ENG - ii
❚❚ Wiring the Main Power Supply Plug (UK Only)
IMPORTANT NOTICE
The mains lead on this equipment is supplied with a moulded plug incorporating a fuse. The value
of the fuse is indicated on the pin face of the plug and if it requires replacing, a fuse approved to
BS1362 of the same rating must be used. Never use the plug with the fuse cover removed. If the
cover is detachable and a replacement is required, it must be of the same colour as the fuse fitted
in the plug. Replacement covers are available from your dealer. If the fitted plug is not suitable for
the power points in your house or the cable is not long enough to reach a power point, you should
obtain a suitable safety approved extension lead or consult your dealer for assistance. However,
if there is no alternative to cutting off the plug, remove the fuse and then safely dispose of the
plug. Do not connect the plug to a mains socket as there is a risk of shock hazard from the bared
flexible cord. Never attempt to insert bare wires directly into a mains socket. A plug and fuse
must be used at all times.
IMPORTANT NOTICE
The wires in the mains lead are coloured in accordance with the following code:– BLUE = NEUTRAL
BROWN = LIVE As these colours may not correspond to the coloured markings identifying the terminals in
your plug, proceed as follows:– The wire coloured BLUE must be connected to the terminal marked with
the letter N or coloured BLUE or BLACK. The wire coloured BROWN must be connected to the terminal
marked with the letter L or coloured BROWN or RED.
WARNING : DO NOT CONNECT EITHER WIRE TO THE EARTH TERMINAL WHICH IS MARKED WITH
THE LETTER E OR BY THE EARTH SYMBOL , OR COLOURED GREEN OR GREEN AND YELLOW.
AA Safety precautions
❚❚ Power Supply Precautions
• Do not overload outlets or extension cords.
-- This may result in abnormal heat or fire.
• Do not plug in or unplug the power cord with wet hands.
• Do not place the product near heating equipment.
• To clean the power plug blades, remove the plug from the wall outlet and wipe the blades with
a dry cloth only.
• Do not bend the power cord or pull it forcefully.
• Do not put heavy objects on the power cord.
• Do not plug the power cord into a loose or damaged outlet.
• Fully insert the power cord's plug into the wall outlet so that the plug is firmly attached to the
outlet.
-- If the connection is unstable, there is a risk of fire.
• Before connecting the AC power cord to the DC adaptor outlet, make sure the voltage
designation of the DC adaptor corresponds to the local electrical supply.
ENG - iii
❚❚ Installation Precautions
• Do not install the product near equipment or objects that generate heat or produce fire (candles,
mosquito coils, heaters, radiators, etc.). Do not install in direct sunlight.
• When moving the product, turn off the power and disconnect all cords (include the power cord)
from the unit.
-- A damaged cord may cause a fire and poses a risk of electric shock.
• Installing the product in environments with high heat or humidity, dust, or extreme cold, can
lead to quality problems or cause the product to malfunction. Before you install the product in
an environment that is outside the norm, please contact a Samsung dealer or service centre for
additional information.
• When placing the product on a shelf, cabinet, or desk, make sure the top panel faces upwards.
• Do not place the product on an unstable surface (e.g. a shaky shelf, a tilted desk, etc.).
-- Dropping the product can cause it to malfunction and poses a risk of injury. Severe vibration
or impact can also cause the product to malfunction and lead to a fire hazard.
• Install your product with enough space around it for ventilation.
-- Leave at least 10cm at the rear of the product and more than 5cm on each side of the
product.
• Keep the plastic packing materials out of reach of your children.
-- Children playing with the plastic packing materials run the risk of suffication.
❚❚ Usage Precautions
• Using for an extended time at high volume may cause serious damage to your hearing.
-- If you are exposed to sound louder than 85db for an extended time, you may adversely
affect your hearing. The louder the sound is, the more seriously damaged your hearing
may become. Note that an ordinary conversation is between 50 to 60 db and road noise is
approximately 80 db.
• This product contains dangerous high voltage. Do not attempt to disassemble, repair, or modify
it yourself.
-- Contact a Samsung dealer or service centre when your product is in need of repair.
• Do not place any container that contains liquid on the product (e.g. a vase, beverages,
cosmetics, chemicals, etc.). Do do not allow any metal objects (e.g. coins, hair clips, etc.) or
flammable material (e.g. paper, matches, etc.) to enter the product (through the air vents, I/O
ports, etc.).
-- If any harmful material or liquid enters the product, turn off the product immediately, unplug
the power cord, and then contact a Samsung dealer or service centre.
ENG - iv
• Do not drop the product. In case of a mechanical breakdown, disconnect the power cord and
contact a Samsung dealer or service centre.
-- There is a risk of fire or electric shock.
• Do not hold or pull the product by the power cord or the signal cable.
-- A damaged cable can cause the product to malfunction, cause a fire, and poses a risk of
electric shock.
• Do not use or keep flammable materials near the product.
• If the product emits an abnormal sound or a burnt smell or smokes, unplug the power-cord
immediately and contact a Samsung dealer or service centre.
• If you smell gas, ventilate the room immediately. Do not touch the power plug of the product.
Do not turn the product off or on.
• Do not strike or subject the product to a sudden shock. Do not pierce the product with a sharp
object.
• This product can be moved and placed indoors.
• This product is not waterproof or dustproof.
• Be careful when moving the product to avoid dropping it and possibly damaging it.
❚❚ Cleaning Precautions
• Never use alcohol, solvents, waxes, benzene, thinners, air freshener, or lubricants to clean the
product, or spray insecticide on the product.
-- Using any of these materials can discolour the exterior coating or cause it to split or peel off,
or remove the labelling on the product.
• To clean the product, unplug the power cord, and then wipe the product with a clean, dry, soft
cloth (Microfiber, cotton).
-- Avoid leaving dust on the product. Dust can scratch its surface.
ENG - v
Contents
Safety Information
Connecting to an External
Regulatory Compliance Statements............ii Device
Connecting an external device via
the AUX cable................................................. 13
WARNING...........................................................ii
CAUTION.............................................................ii
Safety precautions.............................................iii
Additional Functions
Power Supply Precautions..........................iii
Using mobile device voice recognition.... 14
Installation Precautions...............................iii
Using via Wi-Fi connection........................... 16
Usage Precautions.........................................iv
Using 2 units - Audio Group..................... 16
Cleaning Precautions.....................................v
Using 2 units - Stereo (Dedicated for
VL350 / VL351)...............................................17
Getting Started
Connecting with a Samsung Smart TV.....19
Checking the Components..............................2
Product Overview................................................3
Connecting an Amazon product.............20
Top / Front / Right Side of the Speaker...... 3
Installing the Wall Mount
Rear of the Speaker........................................5
Appendix
Using Dial Controller..........................................6
Top of the Dial Controller..............................6
Bottom of the Dial Controller.................... 8
Connecting between the Dial
Controller and Speaker..................................9
Connecting to Bluetooth
Troubleshooting................................................26
Open Source Licence Notice........................29
Licences................................................................29
Specifications.....................................................29
Additional Information................................... 31
About the Network Connection............. 31
Connecting to Wi-Fi
Works with SmartThings™....................... 31
Copyright............................................................. 31
ENG - vi
Getting Started
AA Checking the Components
Check the components supplied with your speakers.
VL350 / VL351
Speaker
Quick Setup Guide
Dial Controller
AC/DC Adapter
Regulatory Guide
AC Plug
Connect the AC plug to the
AC/DC Adapter until you hear a
“snapping” sound to ensure they
are securely fastened.
(Dedicated for VL350 / VL351)
The AC plug may look different or can be an integrated unit with the AC/DC adapter.
(Dedicated for VL350 / VL351)
The AC plug cannot be removed after assembly. (Dedicated for VL350 / VL351)
VL550 / VL551
Speaker
Dial Controller
AC/DC Adapter
Power Cable
Quick Setup Guide
Regulatory Guide
Make sure to rest the AC/DC Adapter flat on a table or the floor. If you place the AC/DC Adapter so that it is
hanging with the AC cord input facing upwards, water or other foreign substances could enter the Adapter
and cause the Adapter to malfunction.
To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung
Customer Care.
CAUTION
99 Do not place any items on top off or sit on the main unit.
99 Handle the product with care as it has sharp edges.
99 See the speaker's bottom for important safety information.
ENG - 2
AA Product Overview
❚❚ Top / Front / Right Side of the Speaker
1
Bluetooth
Wi-Fi
AUX
2
1
Volume
adjustment
(Turning the
Touch-wheel)
Touch and drag the touch wheel clockwise to
increase the volume.
Touch and drag the touch wheel anticlockwise to
decrease the volume.
Play / Pause Touch p to play or pause music.
ENG - 3
2
LED
Display
LED
On
White
Description
Status
Blinking
Operation
Mode
Connected / Normal operation
-
Booting
-
Ready for connecting to Dial
Controller
-
Updating the firmware
-
Ready for Wi-Fi connection
Wi-Fi
Blue
Blinking
Waiting to connect the device
Bluetooth
Red
On
Connection error
-
Yellow
Off
Blink once When the volume is set to Min or Max
Off
Power saver
-
If not used for more than 5 minutes, the mode is changed to Standby to decrease energy consumption.
The Bluetooth / Wi-Fi / AUX button activates one function at a time.
Play / Pause and Skip features are not available in AUX mode.
Press Bluetooth button for 5 seconds or more to set up Bluetooth connection.
Mute / unmute feature can be used with the Play / Pause button while in AUX mode or Bluetooth mode
(connected to a TV).
ENG - 4
AUX
DC 24V
POWER
AUX
IN
IN
RESET
POWER
(DC IN)
NETWORK
CONNECT
❚❚ Rear of the Speaker
LAN
SERVICE
AUX
AUX
AUX
IN
IN
IN
AUX IN
1
RESET
POWER
(DC IN)
CONNECT
POWER
RESET
(DC IN)
AUX
CONNECT
IN
AUX
POWER
IN
RESET Button
2
RESET
(DC IN)
CONNECT
SERVICE
LAN
AUX IN
SERVICE
DC 24V
POWER
AUX IN
NETWORK
SERVICE
3
4
5
LAN
LAN
AUX IN
AUX
IN
1
1.Connect the power cord to the AC/DC adapter.
(Dedicated for VL550 / VL551)
POWER (DC IN)
Jack
2.Connect the AC/DC adapter output power cord (round plug) to the
POWER (DC IN) port on the speaker.
2
CONNECT
Button
Press : To disconnect from or reconnect with the Dial Controller.
Long press it for 5 seconds : To initiate Wi-Fi connection.
3
LAN Jack
Used to connect the speaker to the wired network.
4
AUX IN Jack
Connect it to the analogue output port on an external device.
5
SERVICE Jack
Used to update the speaker firmware by a service engineer.
DC 24V
POWER
NETWORK
SERVICE
LAN
AUX IN
Use Cat 7 (*STP Type) cable for the connection. (* Shielded Twisted Pair)
The RESET button is for troubleshooting.
ENG - 5
AA Using Dial Controller
❚❚ Top of the Dial Controller
1
1
2
Multi-Function Button
3
Volume wheel
4
Voice MIC
LED Display
X1
Play / Pause
Touch
X 1 to play or pause music.
X2
Play the next
music
Touch
X 2 to play the next music.
X3
Play the previous
music
Touch
X 3 to play the previous music.
2 Sec
Mobile
device voice
recognition
Press
for 2 seconds to activate the
voice recognition service in your mobile
device.
•• It is available only in Bluetooth mode.
ENG - 6
2
LED Display
The indicator blinks, lights, or changes the colour depending on the
speaker status.
LED
Status
Off
White
Description
Operation
Battery
All Off
Standby
Battery discharged
On
Normal operation
Fully charged
Blinking
Waiting for connection to
the speaker
-
On
Mobile voice recognition
active (Dedicated for
Bluetooth)
-
Cyan
Red
Connection to the
speaker failure
On
-
In error
Yellow
Blink once
Pink
Blink once
after key use
When the volume is set
to Min or Max
-
On
Battery less than
10 %
Currently charging
3
Volume
adjustment
Turn the volume wheel clockwise to increase
the volume.
Turn the volume wheel anticlockwise to
decrease the volume.
(Turning the volume wheel)
4
Voice MIC
MICs that are used for mobile device voice recognition.
Play / Pause and Skip features are not available in AUX mode.
ENG - 7
❚❚ Bottom of the Dial Controller
1 Remove the cover at the bottom of Dial Controller and then turn on the power.
• Charge your Dial Controller before turning the power on.
CONN
ECT
1
OPE
N
OPEN
OPEN
RESE
T
DC 5V
IN
OPEN
OPEN
OPE
N
RESET
CONNECT
2
RESET Button
1
DC 5V IN Jack
Connect the Micro USB cable to charge the Dial Controller.
2
CONNECT
Button
Try connecting to a Speaker.
2 Check the LED status (blinking in pink). If the battery level is low, charge the Dial Controller by
connecting the Micro USB cable. (For more information about the LED display, see page 7.)
It takes approximately 3 hours to fully charge the battery. Fully charged battery can last up to 90 days.
Battery life is subject to use conditions and environment.
The RESET button is for troubleshooting.
ENG - 8
AUX
IN
❚❚ Connecting between the Dial Controller and Speaker
* Before use of the Dial Controller
Charge the Dial Controller until the LED lights.
(When fully charged, the LED changes to white.)
DC 5V
IN
RESET
AUX
Micro USB Cable
(not supplied)
CONNECT
IN
CONNECT
POWER
RESET
(DC IN)
1 Press the CONNECT button on
the rear of the speaker.
AUX
IN
CONNECT
DC 5V
IN
CONNECT
OPEN
CONN
ECT
2 Press the CONNECT button on
the bottom of the Dial Controller.
RESET
RESE
T
OPE
N
OPE
N
SERVICE
OPE
N
3 Once the Dial Controller and speaker
are connected, you can hear voice message,
"Pairing is complete.", from speaker.
AUX IN
ENG - 9
LAN
CONNECT
Connecting to Bluetooth
You can connect a mobile device via the Bluetooth, and then enjoy sound from the speaker.
* First time connection
1 Press the Bluetooth button on the right side of the speaker for 5 seconds or more.
5 Sec
2 Select the speaker from the Bluetooth list on your mobile device and connect it.
(e.g. [AV] Samsung AKG VL5)
“[AV] Samsung AKG VL*”
Mobile device
* Reconnection
Only Step 2 is required when reconnecting to mobile devices.
Bluetooth connection allows you to use voice recognition service in your mobile device.
ENG - 10
Connecting to Wi-Fi
1 Press the Wi-Fi button on the right side of the speaker to switch to Wi-Fi mode.
2 Download the SmartThings app to your mobile device and then launch it.
• You cannot configure the settings for the devices that are not supported by the
SmartThings app.
• SmartThings requirements : Android 6.0 or newer version / iOS 10.0 or newer version
• To use the SmartThings app, a Samsung Account is required.
Android
iOS
SmartThings app
Mobile device
3 Follow the instructions on the SmartThings app screen to complete settings.
Touch “Add device”
Select the device
to connect
ENG - 11
Standby to be
connected
Connected
4 Repeat steps 1-3 to connect all speakers to the same wireless router.
• Spotify Premium users can enjoy music by using the Spotify app.
5-1 Follow the instruction below to reconnect or connect to a new wireless router.
CONNECT
POWER
RESET
(DC IN)
5 Sec
CONNECT
Press the CONNECT button
for 5 seconds.
The speaker generates a voice
message notifying that it is now
in standby mode.
5-2 Repeat step 3.
* Deleting a device from SmartThings app
LAN
AUX IN
Touch in the top
right of the device
list
Touch "Edit"
ENG - 12
Touch next to
the device to
remove
Connecting to an External Device
❚❚ Connecting an external device via the AUX cable
You can connect a mobile device via the AUX cable, and then enjoy sound from the speaker.
1 Press the AUX button on the right side of the speaker to switch to AUX mode.
POWER
RESET
(DC IN)
CONNECT
2 Connect the AUX IN port on the rear of the speaker to an external device via the AUX cable
(not supplied).
RESET
POWER
(DC IN)
CONNECT
LAN
SERVICE
POWER
AUX Cable
(not supplied)
RESET
(DC IN)
CONNECT
SERVICE
AUX IN
LAN
AUX IN
External Device
(e.g. Mobile device)
Rear of the speaker
DC 24V
POWER
NETWORK
SERVICE
LAN
AUX IN
DC 24V
POWER
NETWORK
ENG - 13
Additional Functions
AA Using mobile device voice recognition
Dedicated functions in Bluetooth mode
•• This function can be used only when a mobile device is connected via Bluetooth.
•• The operation may differ depending on the specification of the mobile device.
2 Sec
Mobile Device Voice Recognition Service
Depending on the voice recognition service provided by your mobile device (e.g. Bixby, Siri, Google Assistant,
etc.), its availability and usage may differ.
Function example
Speaking example
Listening to music
Play TOP 100
Sending messages
Forward my most recent text message to mom
ENG - 14
1 Press the Bluetooth button on the right side of the speaker to switch to Bluetooth mode.
1-1 If you have not already, set up Bluetooth connection between the speakers and your
mobile device.
• To connect a mobile device, please see [Connecting to Bluetooth] Click here. .
Mobile device
2 Press and hold the Multi-Function button on Dial Controller until LED shows cyan.
(for 2 seconds or more)
2 Sec
3 LED colour turns cyan, indicating the device’s voice recognition is activated.
Speak directly to Dial Controller to use voice recognition service.
In case of S voice on Samsung Galaxy, be sure to release the lock pattern for use of the function.
CAUTION
99 Maintain at least 1.5 cm distance between your face and Dial Controller when using voice recognition service.
ENG - 15
AA Using via Wi-Fi connection
Functions upon Wi-Fi connection
•• Using 2 units - Audio Group
•• Using 2 units - Stereo (Dedicated for VL350 / VL351)
•• Connecting with a Samsung Smart TV
•• Connecting an Amazon product
Speakers should be all connected to the same wireless router.
5 GHz wireless connection is recommended when using two devices.
When using two devices, a time difference between the video output of the connected equipment and its
audio output may occur.
On rare occasions, there can be choppy audio or interruption of connection due to wireless interference when
used in some conditions.
❚❚ Using 2 units - Audio Group
1 Use SmartThings app to connect and enjoy 2 speakers as a Audio Group.
• To use Audio Group, all speakers must be connected to the same wireless router.
ENG - 16
2 Select Audio Group in SmartThings app.
2
1
Select from the
device list
Touch
Touch "Audio
Group"
at the top
right
Select the second
device and touch
“SAVE”
❚❚ Using 2 units - Stereo (Dedicated for VL350 / VL351)
1 Use SmartThings app to connect and enjoy two speakers as a Stereo.
• To use Stereo, all speakers must be connected to the same wireless router.
Right
Left
ENG - 17
2 Select Stereo in SmartThings app.
Select from the
device list
Touch
at the top
right
Touch "Stereo"
1
2
Touch "Select
Speaker"
Select the second
device and touch
“DONE”
VL550 / VL551 is already a Stereo device so does not support Stereo Multiple connection, only for Audio
Group function.
ENG - 18
❚❚ Connecting with a Samsung Smart TV
1. This feature is available only for Samsung Smart TVs released in 2014 and later.
2. TV must be connected to a wireless router.
3. Your Samsung speakers should be connected to the wireless router that is connected to
your TV. (Refer to the corresponding product’s user manual.)
`` Connecting 1 speaker to Samsung Smart TV 2018
Home (
)  Settings (
)  Sound  Sound Output  [AV] Samsung AKG VL*(Wi-Fi)
`` Connecting 2 speakers to Samsung Smart TV 2018
Home (
)  Settings (
)  Sound  Wi-Fi Speaker Surround Setup
`` Connecting 1 speaker to Samsung Smart TV 2017
Home (
)  Settings (
)  Sound  Sound Output  [AV] Samsung AKG VL*(Wi-Fi)
`` Connecting 2 speakers to Samsung Smart TV 2017
Home (
)  Settings (
)  Sound  Wi-Fi Speaker Surround Setup
`` Connecting 1 speaker to Samsung Smart TV 2016
Home (
)  Settings (
)  Sound  Select Speaker  [AV] Samsung AKG VL*(Wi-Fi)
`` Connecting 2 speakers to Samsung Smart TV 2016
Home (
)  Settings (
)  Sound  Expert Settings  Wireless Speaker Manager
`` Connecting 1 or 2 speakers to a 2015 Samsung Smart TV
Menu  Sound  Speaker List
`` Connecting 1 or 2 speakers to a 2014 Samsung Smart TV
Menu  Sound  Speaker Settings  Multiroom Link - Settings
Because the menus may differ depending on the year of manufacture, refer to your TV manual.
ENG - 19
❚❚ Connecting an Amazon product
• This feature may not be available in some countries.
• This service is provided by Amazon and can be terminated at any time. Samsung does not
assume responsibility for service availability.
`` Connect and use with an Amazon product (Amazon Echo)
Use an Amazon Echo product to control your Speaker and enjoy music services provided by
Amazon Echo.
Check if the Speaker is connected to Wi-Fi. [Connecting to Wi-Fi]
Click here.
1 In the SmartThings app, change your Speaker’s name to one that can be recognized by
your Amazon device.
(Example: Samsung, Speaker, Living Room, Family Room, Bedroom, Office, etc.)
CAUTION
99 Amazon devices may not recognize names that contain elements such as special characters.
Select "Edit"
Select speakers
ENG - 20
Change name
"SAVE"
2 In the Alexa app, search “Samsung Wireless Audio” in Skills, and then select ENABLE.
• Skip this step if you have Skills set up already.
Amazon Alexa
app
Select "Skills"
Search
"ENABLE"
3 In the Alexa app, tap Smart Home → Devices → DISCOVER to complete the connection.
Amazon Alexa
app
Select
"Smart Home"
Select "Devices"
ENG - 21
"DISCOVER"
`` Use voice commands to control the Speaker
• The Amazon Echo service you can use with your Speaker is limited to music. Other services
provided by Amazon Echo, such as news and weather, can only be accessed through your
Amazon Echo product.
Trigger + Command + Speaker name
Use the Speaker name you changed in the SmartThings app.
[Connect and use with an Amazon product (Amazon Echo)] Click here.
Action
To search an audio device added to the
SmartThings account connected to the
Amazon Alexa account
Voice Command
"Alexa Discover devices"
* To use voice commands for the Speaker named "Living room"
Action
Voice Command
To set the volume level to 20
"Alexa Set the volume to 20 on Living room"
To increase the volume level
"Alexa Volume up on Living room"
To mute the sound
"Alexa Mute on Living room"
To listen to a radio station named KISS FM
"Alexa Play Kiss FM on Living room"
To play the next song
"Alexa Next song on Living room"
To stop the audio
"Alexa Stop on Living room"
To turn the audio on
"Alexa Turn on Living room"
To turn the audio off
"Alexa Turn off Living room"
To change the input source
"Alexa Switch to Bluetooth on Living room"
ENG - 22
Installing the Wall Mount
Purchase wall mounting screws according to the type and thickness of the wall you want to
mount the Speaker on.
• Considerations for purchasing
-- Endurable load : VL350 / VL351 : Above 8.4 Kg
VL550 / VL551 : Above 18.0 Kg
-- Hole size : M5
Do not install in a place with high temperature or humidity.
Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall or choose
another installation point.
Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron
board, wood, etc.). If possible, fix the support screws into wall studs. Install on a vertical wall only.
Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric
shock.
Please have a qualified installer install the Wall Mount Bracket.
Ask a professional installation company to mount your product on the wall.
Samsung Electronics is not liable for any damage to the product due to the product being installed
inappropriately.
Please beware not to install the speaker being laid down or turned upside down.
Wall-Mount Components
x2
Bracket-Wall
Bracket-Screw
x2
Wall Fixing Screw
(not supplied)
1 Connect the AC/DC Adapter on the main unit before installation of the wall mount.
RESET
DC 24V
POWER
POWER
CONNECT
(DC IN)
SERVICE
LAN
AUX IN
ENG - 23
(DC IN)
AC/DC Adapter
2 Fix the Bracket-Wall, and then fasten the Wall Fixing Screw from the left hole.
Wall
Bracket-Wall
Wall Fixing Screw
(not supplied)
3 Fasten the Wall Fixing Screw in the right hole.
• When leveling is not made correctly, slightly unfasten the Wall Fixing Screw on the left
and then adjust the Bracket-Wall up or down for leveling.
4 Fasten two Bracket-Screw into the bracket hole on the rear of the main unit.
T
RESE
V
DC 24
T
EC
CONN
T
RESE
V
DC 24
ECT
CONN
RESET
CT
CONNE
DC 24V
RESET
Bracket-Screw
CT
CONNE
DC 24V
LAN
E
SERVIC
AUX IN
LAN
LAN
E
SERVIC
ICE
SERV
AUX IN
LAN
ICE
SERV
AUX IN
AUX IN
ENG - 24
5 Align the Bracket-Screw on the main unit to fit into the large groove of Bracket-Wall.
Slide it in the arrow direction until it is seated in the small groove.
• Be sure to slide it in the arrow direction until it is seated in the small groove of the
Bracket-Wall.
* Removing the Wall Mount
Lift the main unit up until the Bracket-Screw is seated in the large groove of Bracket-Wall and
then pull out the main unit.
ENG - 25
Appendix
AA Troubleshooting
Before requesting service, please check the following.
Symptom
The speaker does not turn
on.
Check
• Check if the power cord is
properly connected.
There is no response when • The button or touch wheel
you press a button or
area may be exposed to
touch wheel area.
statics.
Remedy
• Plug in the power cord.
• Remove the plug and connect it
again.
There is no sound.
• Is your speaker connected to
a power source?
• The volume may be set to the
lowest level.
• Check if the speaker is properly
connected to the power.
• Try adjusting volume.
The Dial Controller does
not work.
• The Dial Controller may not
have enough battery power.
• The Dial Controller may be
out of operating range.
• Check the connection
between the Dial Controller
and speaker.
• Press the RESET button on the
bottom of the Dial Controller.
• Charge the battery as instructed
for the Dial Controller LED
version.
• Bring the Dial Controller closer to
the speaker.
• Check “Connecting between the
Dial Controller and Speaker”.
(9 page) Click here.
ENG - 26
Symptom
Check
Cannot connect the
For wired connection
speaker to a mobile device • Check the cable connection.
or TV.
• Check on the right side of the
speaker and make sure that
the speaker mode is set to
AUX mode.
Remedy
• Check the name of the port
and make sure that the cable is
connected to the right port.
• See “Connecting to an External
Device”. (13 page)
Click here.
For Bluetooth connection
• Press the Bluetooth button on
the right side of the speaker for
• Check on the right side of the
5 seconds or longer to enter the
speaker and make sure that
standby mode and search for the
the speaker mode is set to
speaker from your mobile device
Bluetooth mode.
or TV.
• Set the speaker to Bluetooth
See “Connecting to Bluetooth”.
mode and try searching from
(10 page) Click here.
the mobile device or TV again.
For Wi-Fi connection
• Check if your TV is a
supported model.
• Make sure that your mobile
device or TV is connected to
the Wi-Fi network.
• Make sure that your speaker
is connected to the Wi-Fi
network.
• Check the DFS channel.
(DFS : Dynamic Frequency
Selection)
ENG - 27
• This feature supports Samsung
Smart TVs released in 2014 and
later.
• If your TV is not connected to the
Wi-Fi network, use the network
menu on the TV to establish the
connection.
(See the user manual provided
with your TV)
• If the TV is already connected,
the speaker should appear on
SmartThings app on your mobile
device (smartphones, tablets, etc.).
See “Using via Wi-Fi connection”.
(16 page) Click here.
• Connecting the TV and speaker
over Wi-Fi may not be available
if your wireless router uses the
DFS channel. For details, please
contact your internet provider.
Symptom
Check
Remedy
The audio stutters when
playing music or videos
on my mobile device over
Bluetooth.
• Check if there are any
• If you have any nearby device that use
nearby devices that use radio
radio communications or may cause
communications or may cause
interferences, please turn them off.
interferences.
• See “Connecting to Bluetooth”.
(10 page) Click here.
• Are your mobile device or any
radio communication devices • If your mobile device or other radio
are connected to 2.4 GHz
communication devices are connected
Wi-Fi network?
to a 2.4 GHz Wi-Fi network, this may
cause interferences. Try to connect
your mobile device to a 5 GHz network.
The audio stutters when
the speaker is connected
in Audio Group or Stereo
mode over Wi-Fi.
• Are you using a 2.4 GHz Wi-Fi
network to connect your mobile
device and speaker?
• Check the distance between
your wireless router and
speaker.
• Check the distance between
the speakers.
• Connect your mobile device and
speaker to a 5 GHz Wi-Fi network.
• Make sure that your wireless router
and speaker are within the operating
range from each other.
• Try to power off your wireless router
and restart.
• Make sure that your speakers are
within the operating range from each
other.
The speaker loses
connection or
stays disconnected
intermittently when
used in stereo mode
after connecting TV and
speakers via Wi-Fi.
• Are you using a 2.4 GHz Wi-Fi
network to connect your TV
and speaker?
• Check the distance between
the wireless router, TV, and
speaker.
• Connect your TV and speaker to a
5 GHz Wi-Fi network.
• If you are already connected to a
5 GHz Wi-Fi network and having this
problem, check the DFS channel.
• Make sure that your wireless router,
TV, and speaker are all within the
operating range.
SmartThings app does not • Is your speaker connected to
show the speaker on the
a power source?
list of available devices
• Is your mobile device
when I try to connect it
connected to a wireless
over Wi-Fi.
router?
• Check if the speaker is properly
connected to the power.
• Connect your mobile device to the
wireless router.
• Press CONNECT button in the back
of the speaker for 5 seconds or longer
to enter standby mode and try to
connect again.
If the problem persists, contact the Samsung Call Centre for troubleshooting.
ENG - 28
AA Open Source Licence Notice
• For further information on Open Sources used in this product, please visit the website:
http://opensource.samsung.com
AA Licences
• The Spotify Software is subject to third party licences found here :
www.spotify.com/connect/third-party-licenses
• For more information about Spotify Connect, please visit
www.spotify.com/connect
AA Specifications
Model Name
Weight
Dimensions (W X H X D)
Speaker
VL350 / VL351
VL550 / VL551
2.1 Kg
4.6 Kg
210.0 X 211.5 X 70.0 mm
522.0 X 211.5 X 70.0 mm
Woofer x 1, Tweeter x 1, 4 ohm Woofer x 3, Tweeter x 2, 4 ohm
Operating Temperature Range
+5°C to +35°C
Operating Humidity Range
10 % to 75 %
Wireless LAN
Built-in
WEP (OPEN/SHARED)
WPA-PSK (TKIP/AES)
WPA2-PSK (TKIP/AES)
Security
Wireless device output power
Wi-Fi max transmitter power
100mW at 2.4GHz – 2.4835GHz,
5.15GHz – 5.35GHz & 5.47GHz – 5.725GHz
Wireless device output power
BT max transmitter power
100mW at 2.4GHz – 2.4835GHz
• Network speeds equal to or below 10Mbps are not supported.
• Design and specifications are subject to change without prior notice.
• For more information about the power supply and power consumption, refer to the label
attached to the product. (Label : Bottom of the Speaker Main Unit)
• Weight and dimensions are approximate.
• For further details on using the speaker, visit www.samsung.com.
ENG - 29
Overall Standby Power Consumption (W)
3.0 W
(All the network ports are “ON” condition)
Disabling Wi-Fi
In Wi-Fi mode, press the Play / Pause button (on
the top side) and the CONNECT button (in the rear
side) together and hold for 30 seconds or more to
disable Wi-Fi.
Enabling Wi-Fi
Press the Wi-Fi button on the right side of the
speaker while Wi-Fi is disabled and hold for
30 seconds or more to enable Wi-Fi again.
Disabling Bluetooth
In Bluetooth mode, press the Play / Pause button
(on the top side) and the CONNECT button (in the
rear side) together and hold for 30 seconds or more
to disable Bluetooth.
Enabling Bluetooth
Press the Bluetooth button on the right side of the
speaker while Bluetooth is disabled and hold for
30 seconds or more to enable Bluetooth again.
Wi-Fi
Bluetooth
Wi-Fi and Bluetooth are enabled in default settings.
When Wi-Fi and Bluetooth are disabled, turning the product off and on does not enable them.
ENG - 30
AA Additional Information
❚❚ About the Network Connection
• Depending on the wireless router used, some network operations may perform differently.
• For detailed information on networking with a wireless router or modem, refer to the router's or
modem's documentation.
• Select the wireless channel that is not in use. If selected channel is also used by other
communication devices in close proximity, it may cause wireless interference which interrupts
communications or cause choppy audio.
• Experiencing choppy audio and interruption of connection due to wireless interference
is possible as the performance of wireless LAN is affected by your environment and use
conditions including router’s performance, distance, obstruction, and interference by other
mobile devices.
• WEP encryption does not work with WPS (PBC) / WPS (PIN).
❚❚ Works with SmartThings™
• This product is compatible with SmartThings.
• SmartThings service varies from country to country.
• For more information, visit http://www.smartthings.com
• Figures and illustrations in this Full Manual are provided for reference only and may differ
from actual product appearance.
• An administration fee may be charged if either
(a) an engineer is called out at your request and there is no defect in the product (i.e. where
you have failed to read this user manual).
(b) you bring the unit to a repair centre and there is no defect in the product (i.e. where you
have failed to read this user manual).
• The amount of such administration charge will be advised to you before any work or home
visit is carried out.
AA Copyright
© 2018 Samsung Electronics Co., Ltd. All rights reserved; No part or whole of this user's manual
may be reproduced or copied without the prior written permission of Samsung Electronics Co.,Ltd.
ENG - 31
• Hereby, Samsung Electronics, declares that this equipment is in compliance with
Directive 2014/53/EU. The full text of the EU declaration of conformity is available
at the following internet address: http://www.samsung.com go to Support >
Search Product Support and enter the model name. This equipment may be
operated in all EU countries.
The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated
indoors.
[Correct disposal of batteries in this product]
(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product
should not be disposed of with other household waste at the end of their working life. Where
marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium
or lead above the reference levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or
the environment.
To protect natural resources and to promote material reuse, please separate batteries from other
types of waste and recycle them through your local, free battery return system.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its
electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other
household waste at the end of their working life.
To prevent possible harm to the environment or human health from uncontrolled waste disposal,
please separate these items from other types of waste and recycle them responsibly to promote
the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or
their local government office, for details of where and how they can take these items for
environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase
contract.
This product and its electronic accessories should not be mixed with other commercial wastes
for disposal.
ENG - 32
WARNING
To remove the battery contact an authorised service centre. To obtain battery removal instructions
please visit samsung.com/global/ecodesign_energy
You must not remove (or attempt to remove) the battery incorporated in this product on your own.
FOR YOUR OWN SAFETY, DO NOT ATTEMPT TO REMOVE THE BATTERY ON YOUR OWN OR
DISPOSE OF IT IN FIRE. DO NOT DISASSEMBLE. CRUSH OR PUNCTURE THE BATTERY.
For information on Samsung’s environmental commitments and product specific regulatory
obligations e.g. REACH, WEEE, Batteries, visit:
http://www.samsung.com/uk/aboutsamsung/samsungelectronics/corporatecitizenship/
data_corner.html
ENG - 33
UNITED KINGDOM
This Samsung product is warranted for the period of
twelve (12) months from the original date of
purchase, against defective materials and
workmanship. In the event that warranty service is
required, you should return the product to the
retailer from whom it was purchased. However,
Samsung Authorised Dealers and Authorised Service
Centres in other EC Countries will comply with the
warranty on the terms issued to purchasers in the
country concerned. In case of difficulty, details of our
Authorised Service Centres are available from:
Samsung Electronics U.K. Ltd
Samsung Customer Support Centre
Selectapost 38, Sheffield, S97 3FJ
United Kingdom
United Kingdom
Tel : 0330 SAMSUNG (7267864)
www.samsung.com/uk/support
EIRE
Tel : 0818 717100
www.samsung.com/ie/support
@ WARRANTY CONDITIONS
1. The warranty is only valid if, when warranty
service is required, the warranty card is fully and
properly completed and is presented with the
original invoice or sales slip or confirmation, and
the serial number on the product has not been
defaced.
2. Samsung's obligations are limited to the repair or,
at its discretion, replacement of the product or
the defective part.
3. Warranty repairs must be carried out by
Authorised Samsung Dealers or Authorised
Service Centres. No re-imbursement will be made
for repairs carried out by non Samsung Dealers
and, any such repair work and damage to the
products caused by such repair work will not be
covered by this warranty.
EIRE
4. This product is not considered to be defective in
materials nor workmanship by reason that it
requires adaptation in order to conform to
national or local technical or safety standards in
force in any Country other than the one for which
the product was originally designed and
manufactured. This warranty will not cover, and
no re-imbursement will be made for such
adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or
replacement of parts due to normal wear and
tear.
b) Cost relating to transport, removal or
installation of the product.
c) M
isuse, including the failure to use this
product for its normal purposes or incorrect
installation.
d) Damage caused by Lightning, Water, Fire, Acts
of God, War, Public Disturbances, incorrect
mains voltage, improper ventilation or any
other cause beyond the control of Samsung.
6. T his warranty is valid for any person who legally
acquired possession of the product during the
warranty period.
7. The consumers statutory rights in any applicable
national legislation whether against the retailer
arising from the purchase contract or otherwise
are not affected by this warranty. Unless there is
national legislation to the contrary, the rights
under this warranty are the consumers sole rights
and Samsung, its subsidiaries and distributors
shall not be liable for indirect or consequential
loss or any damage to records, compact discs,
videos or audio taper or any other related
equipment or material.
SAMSUNG ELECTRONICS (U.K.) LTD.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the
SAMSUNG customer care centre listed for your country.
Country
■
Contact Centre 
Web Site
North America
U.S.A
1-800-SAMSUNG (726-7864)
www.samsung.com/us/support
CANADA
1-800-SAMSUNG (726-7864)
www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
MEXICO
01-800-SAMSUNG (726-7864)
www.samsung.com/mx/support
BRAZIL
0800-124-421 (Demais cidades e regiões)
4004-0000 (Capitais e grandes centros)
www.samsung.com/br/support
COSTA RICA
00-800-1-SAMSUNG (726-7864)
DOMINICAN
REPUBLIC
1-809-200-7264
ECUADOR
1-800-SAMSUNG (72-6786)
EL SALVADOR
8000-SAMSUNG (726-7864)
GUATEMALA
1-800-299-0033
HONDURAS
800-2791-9111
JAMAICA
1-800-SAMSUNG (726-7864)
NICARAGUA
001-800-5077267
PANAMA
800-0101
PUERTO RICO
1-800-682-3180
TRINIDAD &
TOBAGO
1-800-SAMSUNG (726-7864)
VENEZUELA
0-800-SAMSUNG (726-7864)
COLOMBIA
Bogotá en el 600 12 72
Sin costo en todo el pais 01 8000 112 112
Y desde tu celular #726
CHILE
800-SAMSUNG (726-7864)
BOLIVIA
800-10-7260
PERU
080077708 Desde teléfonos fijos, públicos o celulares
www.samsung.com/pe/support
ARGENTINA
0800-555-SAMS (7267)
www.samsung.com/ar
URUGUAY
0800-SAMS (7267)
www.samsung.com/uy
PARAGUAY
0800-11-SAMS(7267)
www.samsung.com/py
UK
0330 SAMSUNG (7267864)
www.samsung.com/uk/support
IRELAND (EIRE)
0818 717100
www.samsung.com/ie/support
GERMANY
06196 77 555 77
www.samsung.com/de/support
FRANCE
01 48 63 00 00
www.samsung.com/fr/support
ITALIA
800-SAMSUNG (800.7267864)
www.samsung.com/it/support
SPAIN
0034902172678
www.samsung.com/es/support
PORTUGAL
808 207 267
www.samsung.com/pt/support
LUXEMBURG
261 03 710
www.samsung.com/be_fr/support
NETHERLANDS
088 90 90 100
www.samsung.com/nl/support
BELGIUM
02-201-24-18
www.samsung.com/be/support (Dutch)
www.samsung.com/be_fr/support (French)
■
■
Latin America
www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
www.samsung.com/latin_en/support (English)
www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
www.samsung.com/co/support
www.samsung.com/cl/support
Europe
Country
Contact Centre 
Web Site
NORWAY
815 56480
www.samsung.com/no/support
DENMARK
707 019 70
www.samsung.com/dk/support
FINLAND
030-6227 515
www.samsung.com/fi/support
SWEDEN
0771 726 786
www.samsung.com/se/support
POLAND
801-172-678* lub +48 22 607-93-33*
* (koszt połączenia według taryfy operatora)
http://www.samsung.com/pl/support/
HUNGARY
0680SAMSUNG (0680-726-7864)
www.samsung.com/hu/support
AUSTRIA
0800-SAMSUNG (0800-7267864)
[Only for Dealers] 0810-112233
www.samsung.com/at/support
SWITZERLAND
0800 726 78 64 (0800-SAMSUNG)
www.samsung.com/ch/support (German)
www.samsung.com/ch_fr/support (French)
CZECH
800 - SAMSUNG (800-726786)
www.samsung.com/cz/support
SLOVAKIA
0800 - SAMSUNG (0800-726 786)
www.samsung.com/sk/support
CROATIA
072 726 786
www.samsung.com/hr/support
BOSNIA
055 233 999
MONTENEGRO
020 405 888
SLOVENIA
080 697 267 (brezplačna številka)
www.samsung.com/si/support
SERBIA
011 321 6899
www.samsung.com/rs/support
ALBANIA
045 620 202
www.samsung.com/al/support
BULGARIA
*3000 Цена в мрежата
0800 111 31 , Безплатна телефонна линия
www.samsung.com/bg/support
ROMANIA
*8000 (apel in retea)
08008-726-78-64 (08008-SAMSUNG)
Apel GRATUIT
www.samsung.com/ro/support
CYPRUS
8009 4000 only from landline, toll free
GREECE
80111-SAMSUNG (80111 726 7864) only from land line
(+30) 210 6897691 from mobile and land line
www.samsung.com/gr/support
LITHUANIA
8-800-77777
www.samsung.com/lt/support
LATVIA
8000-7267
www.samsung.com/lv/support
ESTONIA
800-7267
www.samsung.com/ee/support
RUSSIA
8-800-555-55-55 (VIP care 8-800-555-55-88)
www.samsung.com/ru/support
BELARUS
810-800-500-55-500
GEORGIA
0-800-555-555
ARMENIA
0-800-05-555
AZERBAIJAN
0-88-555-55-55
KAZAKHSTAN
8-10-800-500-55-500
(GSM: 7799, VIP care 7700)
UZBEKISTAN
00-800-500-55-500 (GSM: 7799)
KYRGYZSTAN
00-800-500-55-500 (GSM: 9977)
TAJIKISTAN
8-10-800-500-55-500 (GSM: 8888)
MONGOLIA
1800-25-55
UKRAINE
0-800-502-000
www.samsung.com/ua/support (Ukrainian)
www.samsung.com/ua_ru/support (Russian)
MOLDOVA
0-800-614-40
www.samsung.com/support
■
www.samsung.com/support
CIS
www.samsung.com/support
www.samsung.com/kz_ru/support
www.samsung.com/support
Country
■
Contact Centre 
Web Site
Asia Pacific
CHINA
400-810-5858
www.samsung.com/cn/support
HONG KONG
3698 4698
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
MACAU
0800 333
www.samsung.com/support
SINGAPORE
1800 7267864 | 1800-SAMSUNG
www.samsung.com/sg/support
AUSTRALIA
1300 362 603
www.samsung.com/au/support
NEW ZEALAND
0800 726 786 (All Product)
0800 6 726 786
www.samsung.com/nz/support
VIETNAM
1800 588 889
www.samsung.com/vn/support
THAILAND
0-2689-3232
1800-29-3232 (Toll free)
www.samsung.com/th/support
MYANMAR
+95-1-2399-888
www.samsung.com/mm/support
CAMBODIA
+855-23-993232
1800-20-3232 (Toll free)
www.samsung.com/th/support
LAOS
+856-214-17333
MALAYSIA
1800-88-9999
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
INDONESIA
021-5699-7777
0800-112-8888 (All Product, Toll Free)
www.samsung.com/id/support
PHILIPPINES
1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and Mobile ]
02-422-2111 [ Standard Landline ]
www.samsung.com/ph/support
TAIWAN
0800-329-999
www.samsung.com/tw/support
INDIA
1800 40 SAMSUNG (1800 40 7267864)
(Toll-Free)
NEPAL
16600172667 (Toll Free for NTC Only)
9801572667
BANGLADESH
09612300300
08000300300 (Toll free)
SRI LANKA
+9411SAMSUNG (+94117267864)
+94117540540
+94115900000
■
www.samsung.com/in/support
Middle East
EGYPT
08000-7267864
16580
www.samsung.com/eg/support
IRAN
021-8255 [CE]
www.samsung.com/iran/support
ISRAEL
*6963
www.samsung.com/il/support/
SAUDI ARABIA
(+966) 8002474357 (800 24/7 HELP)
www.samsung.com/sa/home
www.samsung.com/sa_en
PAKISTAN
0800-Samsung (72678) www.samsung.com/pk/support
U.A.E
800-SAMSUNG (800 - 726 7864)
OMAN
800-SAM CS (800-72627)
KUWAIT
183-CALL (183-2255)
BAHRAIN
8000-GSAM (8000-4726)
QATAR
800-CALL (800-2255)
TURKEY
444 77 11
www.samsung.com/ae/support (English)
www.samsung.com/ae_ar/support (Arabic)
www.samsung.com/tr/support
Country
Contact Centre 
JORDAN
0800-22273
06 5777444
SYRIA
962 5777444
LEBANON
1299
IRAQ
80010080
ALGERIA
3004
TUNISIA
80 100 012
MOROCCO
080 100 22 55
■
Web Site
www.samsung.com/levant/support
www.samsung.com/n_africa/support
Africa
SOUTH AFRICA
0860 SAMSUNG (726 7864)
NAMIBIA
08197267864
ZAMBIA
3434
MAURITIUS
800 2550
REUNION
0262 50 88 80
ANGOLA
917 267 864
ZIMBABWE
0808 0204
MOZAMBIQUE
847267864
NIGERIA
0800-726-7864
GHANA
0800-100-077
COTE D’IVOIRE
8000-00-77
SENEGAL
800-00-0077
CAMEROON
67095-0077
KENYA
0800 545 545
UGANDA
0800 300 300
TANZANIA
0800 780 089
RWANDA
9999
BURUNDI
200
DRC
499999
SUDAN
1969
www.samsung.com/support
www.samsung.com/africa_en/support
www.samsung.com/africa_fr/support
www.samsung.com/support
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