Samsung | PKG500 | Samsung PKG500 Electric Oven and Hob with Package, 70 L User Manual (CTR464NB01P/FA)

Ceramic Glass Hob
User manual
CTR464NB01*
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Contents
Contents
Using this manual
3
Cleaning and care
The following symbols are used in this User Manual:
Model name & serial number
3
3
Safety instructions
3
Disposing of the packaging material
Proper disposal of your old appliance
6
6
Hob15
Stubborn Soiling
16
Problem dirt
16
Hob Frame
17
To avoid damaging your appliance
17
Installing the hob
7
Safety instructions for the installer
Connecting to the outlet
Connecting to the mains power supply
Installing into the countertop
7
7
7
8
Parts and features
9
Warranty and service
15
17
FAQs and troubleshooting
17
Service18
Technical data
Technical data
Cooking zones
19
19
19
Cooking zones
9
Components9
Control panel
10
The key features of your appliance
10
Safety shutoff
11
Residual heat indicator
11
Hob use
Initial cleaning
Using suitable cookware
Using the touch control sensors
Switching the appliance on
Temperature control
Switching the appliance off
Switching a cooking zone off
Using the child safety lock
Locking and unlocking the control panel
12
12
12
12
13
13
13
13
14
14
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Using this manual
Safety instructions
Please take the time to read this owner’s manual, paying particular attention to the
safety information contained in the following section, before using your appliance.
Keep this manual for future reference.
If transferring ownership of the appliance, please remember to pass the manual on
to the new owner.
The safety aspects of this appliance comply with all accepted technical and safety
standards. However, as manufacturers we also believe it is our responsibility to
familiarize you with the following safety instructions.
The following symbols are used in this User Manual:
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have
been given supervision or instruction concerning use of the
appliance by a person responsible for their safety.
CAUTION
Hazards or unsafe practices that may result in minor personal injury or property
damage.
CAUTION
To reduce the risk of fire, explosion, electric shock, or personal injury when using
your hob, follow these basic safety precaution.
NOTE
Useful tips, recommendations, or information that helps users manipulate the
product.
Model name & serial number
Both the model name and the serial number are labeled underneath the cooktop
base.
For later use, write down the information or attach the additional product label
(located on the top of the product) onto the current page.
Model Name
Serial Number
Using this manual
WARNING
Hazards or unsafe practices that may result in severe personal injury or death.
WARNING
Children should be supervised to ensure that they do not play
with the appliance.
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
Appliance should allow the disconnection of the appliance
from the supply after installation. The disconnection may be
achieved by having the plug accessible or by incorporating a
switch in the fixed wiring in accordance with the wiring rules.
WARNING: If the surface is cracked, switch off the appliance to
avoid the possibility of electric shock.
During use the appliance becomes hot. Care should be taken to
avoid touching heating elements inside the hob.
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Safety instructions
WARNING: Accessible parts may become hot during use. Young
children should be kept away.
A steam cleaner is not to be used to clean the product.
Safety instructions
Metallic objects such as knives, forks, spoons and lids should
not be placed on the hob surface since they can get hot.
After use, switch off the hob element by its control and do not
rely on the pan detector.
Do not use harsh abrasive cleaners or sharp metal scrapers to
clean the hob glass since they can scratch the surface, which
may result in shattering of the glass.
Appliance is not intended to be operated by means of an
external timer or separate remote-control system.
WARNING: The appliance and its accessible parts become hot
during use. Care should be taken to avoid touching heating
elements inside the hob. Children less than 8 years of age shall
be kept away unless continuously supervised.
This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
WARNING: Unattended cooking on a hob with fat or oil can be
dangerous and may result in fire.
NEVER try to extinguish a fire with water, but switch off the
appliance and then cover flame e.g. with a lid or a fire blanket.
WARNING: Danger of fire: do not store items on the cooking
surfaces.
WARNING: Use only hob guards designed by the manufacturer
of the cooking appliance. The use of inappropriate guards can
cause accidents.
The temperature of accessible surfaces may be high when the
appliance is operating.
Keep the appliance and its cord out of reach of children less
than 8 years.
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CAUTION
Be sure the appliance is properly installed and grounded by a
qualified technician.
Flush - mounted appliances may be operated only after they
have been installed in cabinets and workplaces that conform
to the relevant standards. This ensures sufficient protection
against contact for electrical units as required by the essential
safety standards.
If your appliance malfunctions or if fractures, cracks or splits
appear:
• switch off all cooking zones;
• disconnect the hob from the mains supply; and
• contact your local service centre.
If the cooktop cracks, turn the appliance off to avoid the
possibility of electric shock. Do not use your hob until the glass
surface has been replaced.
Liquid between the bottom of the pan and the hob can produce
steam pressure. Which may cause the pan to jump.
Always ensure that the hotplate and the base of the pan are
kept dry.
The cooking zones will become hot when you cook.
Always keep small children away from the appliance.
Keep all packaging materials well out of the reach of children,
as packaging materials can be dangerous to children.
This appliance is to be used only for normal cooking and frying
in the home. It is not designed for commercial or industrial use.
Never use the hob for heating the room.
Take care when plugging electrical appliances into mains
sockets near the hob. Mains leads must not come into contact
with the cooktop.
Overheated fat and oil can catch fire quickly. Never leave
surface units unattended when preparing foods in fat or oil, for
example, when cooking chips.
Turn the cooking zones off after use.
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Safety instructions
The appliance should be serviced only by qualified service
personnel. Repairs carried out by unqualified individuals may
cause injury or serious malfunction. If your appliance is in need
of repair, contact your local service centre. Failure to follow
these instructions may result in damage and void the warranty.
Do not use the hob to heat aluminium foil, products wrapped
in aluminium foil or frozen foods packaged in aluminium
cookware.
Safety instructions
Always keep the control panels clean and dry.
Never place combustible items on the hob, it may cause fire.
There is the risk of burns from the appliance if used carelessly.
Safety instructions
Cables from electrical appliances must not touch the hot surface
of the hob or hot cookware.
Do not use the hob to dry clothes.
Users with Pacemakers and Active Heart Implants must
keep their upper body at a minimum distance of 30 cm from
induction cooking zones when turned on. If in doubt, you
should consult the manufacturer of your device or your doctor.
(Induction hob model only)
Disposing of the packaging material
WARNING
All materials used to package the appliance are fully recyclable. Sheet and hard
foam parts are appropriately marked. Please dispose of packaging materials and
old appliances with due regard to safety and the environment.
Proper disposal of your old appliance
WARNING
Before disposing of your old appliance, make it inoperable so that it cannot be a
source of danger. To do this, have a qualified technician disconnect the appliance
from the mains supply and remove the mains lead.
The appliance may not be disposed of in the household rubbish.
Information about collection dates and public refuse disposal sites is available
from your local refuse department or council.
Do not attempt to repair, disassemble, or modify the appliance
yourself.
Always turn the appliance off before cleaning.
Clean the hob in accordance with the cleaning and care
instructions contained in this manual.
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Installing the hob
WARNING
Be sure the new appliance is installed and grounded only by qualified personnel.
Please observe this instruction. The warranty will not cover any damage that may
occur as a result of improper installation.
Technical data is provided at the end of this manual.
Safety instructions for the installer
•
•
•
•
•
•
Connecting to the outlet
Before connecting, check that the nominal voltage of the appliance, that is, the
voltage stated on the rating plate, corresponds to the available supply voltage. The
rating plate is located on the lower casing of the hob.
The heating element voltage is AC230 V~. This appliance is equipped with a cord
that includes a grounding wire and a grounding plug. The plug must be plugged
into an outlet that is properly installed and grounded.
Once the hob is connected to the mains supply, check that all cooking zones are
ready for use by briefly switching each on in turn at the maximum setting.
When the hob is powered on for the first time, all displays light and the child
safety lock is activated.
Before connecting, check that the nominal voltage of the appliance, that is, the
voltage stated on the rating plate, corresponds to the available supply voltage. The
rating plate is located on the lower casing of the hob.
Shut off power to circuit before connecting wires to circuit.
The heating element voltage is AC230 V~. The appliance also works perfectly on
older networks with AC220 V~.
The hob is to be connected to the mains using a device that allows the appliance
to be disconnected from the mains at all poles with a contact opening width of at
least 3 mm, eg. automatic line protecting cut - out, earth leakage trips or fuse.
A type H05SS - F (180°C) cable or one of a higher grade must be used as the mains
connecting cable.
1N~
2N~
Rated current of appliance (A)
Nominal cross-sectional area (mm2)
> 25 and ≤ 32
> 4 and < 6
> 10 and ≤ 16
> 1.5 and < 2.5
The connection must be carried out as shown in the diagram. The connecting links
should be fitted according to the appropriate connection diagram.
The earth lead is connected to terminal. The earth lead must be longer than leads
carrying electric current.
The cable connections must be made in accordance with regulations and the
terminal screws tightened securely.
The connecting cable is to be secured with the mains cable cleat and the covering
closed by pressing firmly (locking into place). Before switching on for the first
time, any protective foil or stickers must be removed from the ceramic glass
surface.
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Installing the hob
•
•
•
With respect to fire protection, this appliance corresponds to EN 60 335 - 2 - 6.
This type of appliance may be installed with a high cupboard or wall on one side.
Drawers may not be fitted underneath the hob.
The installation must guarantee shock protection.
The kitchen unit in which the appliance is fitted must satisfy the stability
requirements of DIN 68930.
For protection against moisture, all cut surfaces are to be sealed with a suitable
sealant.
On tiled work surfaces, the joints in the area where the hob sits must be
completely filled with grout.
On natural, artificial stone, or ceramic tops, the snap action springs must be
bonded in place with a suitable artificial resin or mixed adhesive.
Ensure that the seal is correctly seated against the work surface without any gaps.
Additional silicon sealant must not be applied; this would make removal more
difficult when servicing.
The hob must be pressed out from below when removed.
Connecting to the mains power supply
Installing the hob
Installing into the countertop
CAUTION
Once the hob is connected to the mains supply, check that all cooking zones are
ready for use by briefly switching each on in turn at the maximum setting.
When the hob is powered on for the first time, all displays light and the child
safety lock is activated.
NOTE
•
NOTE
When the hob is powered on for the first time, all displays light and the child
safety lock is activated.
Installing the hob
< IN ~ >
L: Brown
N: Blue
PE: Green
•
•
Make a note of the serial number on the appliance rating plate prior to
installation. This number will be required in the case of requests for service
and is no longer accessible after installation, as it is on the original rating
plate on the underside of the appliance.
Pay special attention to the minimum space and clearance requirements.
Secure the brackets at both sides with the provided screws before mounting
the hob onto the brackets.
WARNING
Pay attention (conformity) to phase and neutral allocation of house connection and
appliance (connection schemes); otherwise, components can be damaged.
Warranty does not cover damage resulting from improper installation.
G
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Parts and features
Cooking zones
01
=
01
Parts and features
02
02
03
01
Single cooking zone 1200 W (148 mm)
02
Single cooking zone 1800W (183 mm)
03
Control panel
Components
Installation Brackets
Screws
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Parts and features
Control panel
The key features of your appliance
•
01
02
•
•
•
Parts and features
03
01
Indicators for heat settings and residual heat
02
Lock control sensor
03
Heat setting selectors
04
On/Off control sensor
04
•
•
•
Ceramic glass cooking surface: The appliance has a ceramic glass cooking
surface and four rapid - response cooking zones. The hob’s powerful radiant
heater elements significantly shorten the amount of time required for the
zones to heat up.
Touch control sensors: Your appliance is operated using touch control sensors.
Easy cleaning: The advantage of the ceramic glass cooking surface and the
control sensors is their accessibility for cleaning. The smooth, flat surface is
easy to clean.
On / Off sensor: The “On / Off” control sensor provides the appliance with a
separate mains switch. Touching this sensor switches the power supply on or
off completely.
Control and function indicators: Digital displays and indicator lights provide
information about settings and activated functions, as well as the presence of
residual heat in the various cooking zones.
Safety shutoff: A safety shutoff ensures that all cooking zones switch off
automatically after a period of time if the setting has not been changed.
Residual heat indicator: An icon for residual heat appears in the display if the
cooking zone is so hot that there is a risk of burning.
Digital displays
The four display fields are assigned to the four cooking zones.
They show the following information:
•
the appliance has been switched on,
•
to
•
residual heat,
•
the child lock is activated; and
•
•
selected heat settings,
error message, the sensor has been touched for longer than 10 seconds.
error message, when the Hob is overheated because of abnormal
operation.
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Safety shutoff
Residual heat indicator
If one of the cooking zones is not switched off or the heat setting is not adjusted
after an extended period of time, that particular cooking zone will automatically
switch itself off.
When an individual cooking zone or the hob is turned off, the presence of residual
Any residual warmth will be indicated with
(for “hot”) in the digital displays
corresponding to the particular cooking zones.
The cooking zones switch themselves off at the following times.
heat is shown with an
(for “hot”) in the digital display of the appropriate
cooking zones. Even after the cooking zone has been switched off, the residual
heat indicator goes out only after the cooking zone has cooled.
You can use the residual heat for thawing or keeping food warm.
CAUTION
Switch off
•
As long as the residual heat indicator is illuminated, there is a risk of burns.
1-2
After 6 hours
•
3-4
After 5 hours
5-6
After 3 hours
If the power supply is interrupted, the
symbol will go out and information
about residual heat will no longer be available. However, it may still be
possible to burn yourself. This can be avoided by always taking care when
near the hob.
7-9
After 1 hours
Parts and features
Cooking setting
NOTE
•
•
If the Hob is overheated because of abnormal operation,
will be
displayed. And the Hob will be switched off.
Should one or more of the cooking zones switch off before the indicated time
has elapsed, see the section FAQs and troubleshooting on page 17.
Other reasons why a cooking zone will switch itself off
•
•
All cooking zones will immediately switch themselves off if liquid boils over
and lands on the control panel.
The automatic shutoff will also be activated if you place a damp cloth on
the control panel. In both of these instances, the appliance will need to be
switched on again using the main power sensor after the liquid or the cloth
has been removed .
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Hob use
Initial cleaning
Wipe the ceramic glass surface with a damp cloth and ceramic cooktop glass
cleaner.
WARNING
Energy saving tips
NOTE
You can save valuable energy by observing the following points.
•
Do not use caustic or abrasive cleaners. The surface could be damaged.
Hob use
Using suitable cookware
•
Better pans produce better results.
• You can recognise good pans by their bases. The base should be as thick and
flat as possible.
• When buying new pans, pay particular attention to the diameter of the base.
Manufacturers often give only the diameter of the upper rim.
• Pots with aluminium or copper bases can cause metallic discolouration on
the ceramic glass surface. The discolouration is very difficult or impossible to
remove.
• Do not use pans made of cast iron or which have damaged bases with rough
edges or burrs. Permanent scratching can occur if these pan are slid across the
surface.
• When cold, pan bases are normally bowed slightly inwards (concave). They
should never be bowed outwards (convex).
• If you wish to use a special type of pan, for example, a pressure cooker, a
simmering pan, or a wok, please observe the manufacturer’s instructions.
•
•
•
•
Always position pots and pans before
switching on the cooking zone.
Dirty cooking zones and pan bases
increase power consumption.
When possible, position the lids
firmly on the pots and pans to cover
completely.
Switch the cooking zones off before
the end of the cooking time to use the
residual heat for keeping foods warm
or for thawing.
The base of the pan should be the same
size as the cooking zone.
Using a pressure cooker reduces
cooking times by up to 50 %
Using the touch control sensors
To operate the touch control sensors, touch the desired panel with the tip of your
pointed finger until the relevant displays illuminate or go out, or until the desired
function is activated.
Ensure that you are touching only one sensor panel when operating the appliance.
If your finger is too flat on the panel, an adjacent sensor may be actuated as well.
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Switching the appliance on
Switching the appliance off
To completely switch off the appliance, use
the “On / Off ” control sensor.
Touch the “On / Off ” sensor.
1. Touch the “Lock ” sensor for
approximately 3 seconds.
2. The appliance is switched on using the
“On / Off ” control sensor. Touch the
“On / Off ” sensor.
•
The digital displays will show
NOTE
•
.
After switching off a single cooking zone or the entire cooking surface, the
presence of residual heat will be indicated in the digital displays of the
corresponding cooking zones in the form of an
•
NOTE
•
(for “hot”).
If the heat setting is at and
you want to turn the
burner off, the sensor
can be touched one additional time, and the heat setting will go to zero.
For faster adjustment, keep your finger on the
or
sensor until the
required value is obtained.
•
Temperature control
Switching a cooking zone off
If more than one sensor is pressed for longer than 10 seconds,
in the heat setting display. To reset, touch the “On / Off ” sensor.
will show
For setting and adjusting the power
To switch off a cooking zone, return the
level (
to
) for cooking, touch the
corresponding cooking zone’s
,
keys.
The first time
is pressed, the heat level is
setting to
by using the control panel’s
heat setting and touch sensors
or
.
set to .
The first time
set to .
Use the
and the
is pressed, the heat level is
key to increase the heat setting
key to decrease.
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Hob use
After the “On / Off ” sensor has been actuated to switch on your appliance, a
heat setting must be selected within approximately 10 seconds. Otherwise, the
appliance will switch itself off for safety reasons.
Hob use
Using the child safety lock
Locking and unlocking the control panel
You can use the child safety lock to safeguard against unintentionally turning on
a cooking zone and activating the cooking surface. The lock control sensor can be
used only when the power is on.
At any stage during the cooking process, the control panel, with the exception of
the “On / Off ” control sensor, can be locked in order to prevent the settings from
being changed unintentionally, for example, by wiping over the panel with a cloth.
•
Switching the child safety lock on
1. Touch the
control sensor for
approximately 3 seconds.
An acoustic signal will sound as
confirmation.
2. Touch any heat setting control sensor.
will appear in the displays, indicating
the child safety lock has been activated.
•
Touch the lock control sensor for
approximately 3 seconds.
The indicator light in the lock control
sensor will illuminate. The control
sensors are now locked.
To unlock the control sensor, touch
the lock control sensor again for
approximately 3 seconds. The indicator
light in the lock control sensor will
extinguish.
Hob use
Switching the child safety lock off
Touch the control sensor for approximately
3 seconds.
An acoustic signal will sound as
confirmation.
NOTE
After switching off the appliance, child safety lock will be activated automatically
within some minutes for safety reasons.
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Cleaning and care
Suggested settings for cooking specific foods
The figures in the table below are guidelines. The heat settings required for
various cooking methods depend on a number of variables, including the quality
of the cookware being used and the type and amount of food being cooked.
Switch setting
9
8
Cooking method
Warming
Sautéing
Frying
Examples for Use
Warming large amounts of liquid,
boiling noodles, searing meat, (browning
goulash,braising meat)
Steak, sirloin, hash browns, sausages,
pancakes / griddle cakes
6
Frying
Schnitzel / chops, liver, fish, rissoles, fried
eggs
Boiling
Cooking up to 1.5 l liquid, potatoes,
vegetables
2
Steaming
Stewing
Boiling
Steaming and stewing of small amounts of
vegetables, boiling rice and milk dishes
1
Melting
Melting butter, dissolving gelatine, melting
chocolate
5
4
3
WARNING
Cleaning agents must not come into contact with a heated ceramic glass surface:
All cleaning agents must be removed with adequate amounts of clean water after
cleaning because they can have a caustic effect when the surface becomes hot. Do
not use any aggressiv
NOTE
Clean the ceramic glass surface after each use when it is still warm to the
touch. This will prevent spillage from becoming burnt onto the surface. Remove
scales, watermarks, fat drippings and metallic discolouration with the use of a
commercially available ceramic glass or stainless steel cleaner.
Light soiling
1. Wipe the ceramic glass surface with a damp cloth.
2. Rub dry with a clean cloth. Remnants of cleaning agent must not be left on the
surface.
3. Thoroughly clean the entire ceramic glass cooking surface once a week with a
commercially available ceramic glass or stainless steel cleaner.
4. Wipe the ceramic glass surface using adequate amounts of clean water and
rub dry with a clean lint - free cloth.
NOTE
•
•
The heat settings indicated in the table above are provided only as guidelines
for your reference.
You will need to adjust the heat settings according to specific cookware and
foods.
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Cleaning and care
7
Intensive
Frying
Hob
Cleaning and care
Stubborn Soiling
Problem dirt
1. To remove food that has boiled over
and stubborn splashes, use a glass
scraper.
2. Place the glass scraper at an angle to
the ceramic glass surface.
3. Remove soiling by scraping with the
blade.
NOTE
Glass scrapers and ceramic glass cleaners
are available from specialty retailers.
1. Remove burnt-on sugar, melted plastic,
aluminium foil or other materials with
a glass scraper immediately and while
still hot.
WARNING
There is a risk of burning yourself when the
glass scraper is used on a hot cooking zone:
2. Clean the hob as normal when it has
cooled down.
NOTE
Cleaning and care
If the cooking zone on which something has
melted has been allowed to cool, warm it up
again for cleaning.
Scratches or dark blemishes on the ceramic
glass surface, caused, for example, by a
pan with sharp edges, cannot be removed.
However, they do not impair the function of
the hob.
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Warranty and service
Hob Frame
WARNING
Do not use vinegar, lemon juice or scale remover on the hob frame; otherwise dull
blemishes will appear.
1. Wipe the frame with a damp cloth.
2. Moisten dried debris with a wet cloth. Wipe and rub dry.
To avoid damaging your appliance
•
•
•
•
•
•
•
A fault may result from a minor error that you can correct yourself with the help
of the following instructions. Do not attempt any further repairs if the following
instructions do not help in each specific case.
WARNING
Repairs to the appliance are to be performed only by a qualified service technician.
Improperly effected repairs may result in considerable risk to the user. If your
appliance needs repair, please contact your customer service centre.
What should I do if the cooking zones are not functioning?
Check for the following possibilities:
• The fuse in the house wiring (fuse box) is intact. If the fuses trip a number of
times, call an authorised electrician.
• The appliance is properly switched on.
• The control indicators in the control panel are illuminated.
• The cooking zone is switched on.
• The cooking zones are set at the desired heat settings.
What should I do if the cooking zones will not switch on?
Check for the following possibilities:
• A period of more than 10 seconds has elapsed between when the On / Off
button was actuated and the desired cooking zone switches on (see the
section Switching the appliance on on page 13).
• The control panel is partially covered by a damp cloth or liquid.
What should I do if the display except for
suddenly disappears?
Warranty and service
•
Do not use the cooktop as a work surface or for storage.
Do not operate a cooking zone if there is no pan on the cooktop or if the pan
is empty.
Ceramic glass is very tough and resistant to temperature shock, but it is
not unbreakable. It can be damaged by a particularly sharp or hard object
dropping onto the cooktop.
Do not use pans made of cast iron or which have damaged bases with rough
edges or burrs. Scratching may occur if these pans are slid across the surface.
Do not place pans on the hob frame. Scratching and damage to the finish may
occur.
Avoid spilling acidic liquids, for example, vinegar, lemon juice and descaling
agents, onto the hob frame, since such liquids can cause dull spots.
If sugar or a preparation containing sugar comes into contact with a hot
cooking zone and melts, it should be cleaned off immediately with a kitchen
scraper while it is still hot. If allowed to cool, it may damage the surface when
removed.
Keep all items and materials that could melt, for example, plastics, aluminium
foil and oven foils, away from the ceramic glass surface. If something of
this nature melts onto the cooktop, it must be removed immediately with a
scraper.
FAQs and troubleshooting
the residual warmth indicator
This could be a result of one of two possibilities:
• The On / Off sensor was accidentally actuated.
• The control panel is partially covered by a damp cloth or liquid.
English 17
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Warranty and service
What should I do if, after the cooking zones have been switched off, residual
warmth is not indicated in the display?
Check for the following possibility:
• The cooking zone was only briefly used and therefore did not become hot
enough. If the cooking zone is hot, please call the customer service centre.
What should I do if the cooking zone will not switch on or off?
Service
Before calling for assistance or service, please check the section FAQs and
troubleshooting on page 17.
If you still need help, follow the instructions below.
Is it a technical fault?
This could be due to one of the following possibilities:
• The control panel is partially covered by a damp cloth or liquid.
• The child safety lock is on.
If so, please contact your customer service centre.
Always prepare in advance for the discussion. This will ease the process of
diagnosing the problem and also make it easier to decide if a customer service
visit is necessary.
What should I do if the
Please take note of the following information.
display is illuminated?
Check for the following:
• The control panel is partially covered by a damp cloth or liquid. To reset, press
the “On / Off” control sensor.
What does it mean when the burner does not glow red?
•
The selected temperature of the cooking zone is maintained by a sensor
that cycles the zone on and off, so the surface cooking area will not always
glow red. If you select a low heat setting, the heat will cycle on and off more
frequently than at higher settings. The heat also cycles on and off at the
highest setting.
Warranty and service
If you request a service call because of an error made in operating the appliance,
the visit from the customer service technician may incur a charge even during the
warranty period.
•
•
What form does the problem take?
Under what circumstances does the problem occur?
When calling, please know the model and serial number of your appliance. This
information is provided on the rating plate as follows:
•
•
Model description
S / N code (15 digits)
When do you incur costs even during the warranty period?
•
•
If you could have remedied the problem yourself by applying one of the
solutions provided in the section FAQs and troubleshooting on page 17.
If the customer service technician has to make several service calls because he
was not provided with all of the relevant information before his visit and as a
result, for example, has to make additional trips for parts. Preparing for your
phone call as described above will save you the cost of these trips.
18 English
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Technical data
Technical data
Appliance dimensions
Worktop cut - out
dimensions
Width
575 mm
Depth
505 mm
Height
55 mm
Width
560 mm
Depth
490 mm
Corner radius
3 mm
230 V ~ 50 Hz
Connection voltage
6.0 kW
Maximum connected load power
Weight
Net
7.5 kg
Gross
10.0 kg
Cooking zones
Position
Diameter
Power
Front left
183 mm
1800 W
Rear left
148 mm
1200 W
Rear right
183 mm
1800 W
Front right
148 mm
1200 W
Technical data
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QUESTIONS OR COMMENTS?
COUNTRY
CALL
EGYPT
08000-7267864
16580
www.samsung.com/eg/support
IRAN
021-8255 [CE]
www.samsung.com/iran/support
Israel
*6963
www.samsung.com/il/support/
SAUDI ARABIA
(+966) 8002474357
(800 24/7 HELP)
www.samsung.com/sa/home
www.samsung.com/sa_en
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U.A.E
800-SAMSUNG (800-726 7864)
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800-SAM CS (800-72627)
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183-CALL (183-2255)
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444 77 11
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06 5777444
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962 5777444
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1299
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80010080
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3004
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80 1000 12 MOROCCO
080 100 22 55
OR VISIT US ONLINE AT
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www.samsung.com/ae_ar/support (Arabic)
www.samsung.com/tr/support
www.samsung.com/levant/support
COUNTRY
CALL
SOUTH AFRICA
0860 SAMSUNG (726 7864)
ZAMBIA
0211 350 370
MAURITIUS
800 2550
ANGOLA
917 267 864
MOZAMBIQUE
847267864
NIGERIA
0800-726-7864
Ghana
0800-100-077
Cote D’Ivoire
8000-00-77
SENEGAL
800-00-0077
CAMEROON
67095-0077
KENYA
0800 545 545
UGANDA
0800 300 300
TANZANIA
0800 780 089
RWANDA
9999
BURUNDI
200
DRC
499999
SUDAN
1969
OR VISIT US ONLINE AT
www.samsung.com/support
www.samsung.com/africa_en/support
www.samsung.com/africa_fr/support
www.samsung.com/support
www.samsung.com/n_africa/support
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