Samsung | SM-C7010 | Samsung Galaxy C5 Pro User Manual (Oreo)

SM-C5010
SM-C7010
User Manual
English (HK). 08/2018. Rev.1.0
www.samsung.com/hk
Table of Contents
Basics
Apps and features
4
5
46 Installing or uninstalling apps
48Phone
53Contacts
56Messages
58Internet
60Email
61Camera
72Gallery
78 Always On Display
80 Multi window
85 Samsung Pay
89 Samsung Notes
90Calendar
91 Samsung Health
95 S Voice
97 Voice Recorder
99 My Files
99Clock
101Calculator
102Radio
103 Game Launcher
106SmartThings
110 Sharing content
111 Google apps
Read me first
Device overheating situations and
solutions
8 Device layout and functions
12Battery
15 SIM or USIM card (nano-SIM card)
19 Memory card (microSD card)
22 Turning the device on and off
23 Initial setup
25 Samsung account
27 Transferring data from your previous
device
32 Understanding the screen
41 Notification panel
43 Entering text
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Table of Contents
Settings
Appendix
113Introduction
113Connections
114Wi-Fi
116Bluetooth
118 NFC and payment
120 Mobile Hotspot and Tethering
121 SIM card manager
122 More connection settings
124 Sounds and vibration
126Notifications
126Display
127 Blue light filter
128Screensaver
128 Wallpapers and themes
129 Advanced features
130 Dual Messenger
131Apps
132 Device maintenance
134 Lock screen and security
136 Smart Lock
136 Fingerprint recognition
140 Secure Folder
145 Cloud and accounts
145 Backup and restore
146Google
146Accessibility
147 General management
148 Software update
149 User manual
149 About phone
150Troubleshooting
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Basics
Read me first
Please read this manual to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
• Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and
tap About phone → Status.
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Basics
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
• Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
• When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
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Basics
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
• During the initial setup after purchase or when restoring data
• When downloading large files
• When using apps that require more power or using apps for extended periods
– – When playing high-quality games for extended periods
– – When recording videos for extended periods
– – When streaming videos while using the maximum brightness setting
– – When connecting to a TV
• While multitasking (or, when running many apps in the background)
– – When using Multi window
– – When updating or installing apps while recording videos
– – When downloading large files during a video call
– – When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
• When you are roaming
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Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when
not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
• If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
• If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
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Basics
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.
• Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric heating
mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
• Never use a damaged charger or battery.
Device layout and functions
Package contents
Check the product box for the following items:
• Device
• Quick start guide
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
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Basics
Device layout
Microphone
Speaker
Proximity/Light sensor
Front camera
Touchscreen
Power key
SIM card / Memory card tray
Home key (Fingerprint
recognition sensor)
Recents key
Back key
Headset jack
Microphone
Speaker
Multipurpose jack (USB Type-C)
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Basics
Main antenna
Rear camera
GPS antenna
NFC antenna
Volume key
Flash
Main antenna
• Connectivity problems and battery drain may occur in the following situations:
– – If you attach metallic stickers on the antenna area of the device
– – If you attach a device cover made with metallic material to the device
– – If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
• Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.
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Basics
Keys
Key
Power
Recents
Function
• Press and hold to turn the device on or off.
• Press to turn on or lock the screen.
• Tap to open the list of recent apps.
• Press to turn on the screen while the screen is locked.
Home
• Press to return to the Home screen.
• Press and hold to launch Google.
• Tap to return to the previous screen.
Back
• Tap and hold to access additional options for the current
screen.
Volume
• Press to adjust the device volume.
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Basics
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
• Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
• Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
1 Connect the USB cable to the USB power adaptor.
2 Plug the USB cable into the device’s multipurpose jack.
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Basics
3 Plug the USB power adaptor into an electric socket.
4 After fully charging, disconnect the charger from the device. Then, unplug the charger
from the electric socket.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
• Optimise the device using the device maintenance feature.
• When you are not using the device, turn off the screen by pressing the Power key.
• Activate power saving mode.
• Close unnecessary apps.
• Deactivate the Bluetooth feature when not in use.
• Deactivate the Wi-Fi feature when not in use.
• Deactivate auto-syncing of apps that need to be synced.
• Decrease the backlight time.
• Decrease the screen brightness.
Battery charging tips and precautions
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
• Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
• The device can be used while it is charging, but it may take longer to fully charge the
battery.
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Basics
• If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
• While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
• If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
• If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while
the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
While charging the battery when the device is turned off, the icon appears on the screen.
If the fast charging feature is not activated, launch the Settings app, tap Device maintenance
→ tap Battery → → Advanced settings, and then tap the Fast cable charging switch to
activate it.
• You cannot use the built-in fast charging feature when you charge the battery
using a standard battery charger.
• If the device heats up or the ambient air temperature rises, the charging speed may
decrease automatically. This is a normal operating condition to prevent damage to
the device.
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Basics
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
You can insert two SIM or USIM cards so you can have two phone numbers or service
providers for a single device. In some areas, data transfer speeds may be slower if two SIM
cards are inserted in the device than when one SIM card is inserted.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
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Basics
1 Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2 Pull out the tray gently from the tray slot.
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing
downwards. Place the primary SIM or USIM card on the tray 1 ( 1 ) and the secondary SIM
or USIM card on the tray 2 ( 2 ).
4 Gently press the SIM or USIM card into the tray to secure it.
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
5 Insert the tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
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Basics
Correct card installation
Nano-SIM card
Nano-SIM card
Nano-SIM card
microSD card
• Use only a nano-SIM card.
• You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.
Removing the SIM or USIM card
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Remove the SIM or USIM card.
4 Insert the tray back into the tray slot.
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Using dual SIM or USIM cards
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
Launch the Settings app and tap Connections → SIM card manager. Select a SIM or USIM
card and tap the switch to activate it.
Customising SIM or USIM cards
Launch the Settings app, tap Connections → SIM card manager, and then select a SIM or
USIM card to access the following options:
• Icon: Change the icon of the SIM or USIM card.
• Name: Change the display name of the SIM or USIM card.
• Network mode: Select a network type to use with the SIM or USIM card.
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.
Launch the Settings app, tap Connections → SIM card manager, and then set the feature
preferences for your cards in PREFERRED SIM CARD.
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Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
• Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
• Use caution to insert the memory card right-side up.
• The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
• Frequent writing and erasing of data shortens the lifespan of memory cards.
• When inserting a memory card into the device, the memory card’s file directory
appears in the My Files → SD card folder.
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1 Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2 Pull out the tray gently from the tray slot.
When you remove the tray from the device, the mobile data connection will be
disabled.
3 Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.
4 Gently press the memory card into the tray to secure it.
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
5 Insert the tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
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Basics
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the Settings app and tap Device maintenance → Storage → → Storage settings
→ SD card → UNMOUNT.
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Remove the memory card.
4 Insert the tray back into the tray slot.
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the Settings app and tap Device maintenance → Storage → → Storage settings
→ SD card → Format.
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
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Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap Power off.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
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Basics
Deactivating emergency mode
To deactivate emergency mode, tap → Turn off Emergency mode. Alternatively, press and
hold the Power key, and then tap Emergency mode.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
The initial setup procedures may vary depending on the device’s software and your
region.
1 Turn on the device.
2 Select your preferred device language and select
.
Select a language.
3 Select a Wi-Fi network and connect to it.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
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4 Follow the on-screen instructions to proceed the initial setup.
5 Set a screen lock method to protect your device. You can protect your personal
information by preventing others from accessing your device. To set the screen lock
method later, tap No, thank you.
6 Sign in to your Samsung account. You can enjoy Samsung services and keep your data
up to date and secure across all of your devices. Refer to Samsung account for more
information.
7 Select features you want to use and complete the initial setup.
The Home screen will appear.
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Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, and
more.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, launch the Settings app
and tap Cloud and accounts → Accounts → Samsung account → → Help.
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
1 Launch the Settings app and tap Cloud and accounts → Accounts → Add account.
2 Tap Samsung account → CREATE ACCOUNT.
3 Follow the on-screen instructions to complete creating your account.
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Registering an existing Samsung account
If you already have a Samsung account, register it to the device.
1 Launch the Settings app and tap Cloud and accounts → Accounts → Add account.
2 Tap Samsung account → SIGN IN.
3 Enter your email address and password, and then tap SIGN IN.
If you forget your account information, tap Find ID or Reset password. You can find your
account information when you enter the required information.
4 Read and agree to the terms and conditions and tap AGREE.
5 Tap DONE to finish registering your Samsung account.
Removing your Samsung account
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
1 Launch the Settings app and tap Cloud and accounts → Accounts.
2 Tap Samsung account → → Remove account.
3 Tap REMOVE, enter your Samsung account password, and then tap REMOVE ACCOUNT.
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Transferring data from your previous device
You can restore your data, such as images, contacts, messages, and apps from Samsung
Cloud. You can also copy them from your previous device via Smart Switch.
• This feature may not be supported on some devices or computers.
• Limitations apply. Visit www.samsung.com/hk/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
Smart Switch
Transfer data between mobile devices via Smart Switch. To use Smart Switch, launch the
Settings app and tap Cloud and accounts → Smart Switch. If you do not have the app,
download it from Galaxy Apps or Play Store.
Transferring data from a mobile device
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch Smart Switch.
If you do not have the app, download it from Galaxy Apps or Play Store.
2 On your device, launch the Settings app and tap Cloud and accounts → Smart Switch.
3 Place the devices near each other.
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4 On the previous device, tap WIRELESS → SEND.
5 On your device, tap WIRELESS → RECEIVE and select the previous device type.
6 Follow the on-screen instructions to transfer data from your previous device.
Transferring data using external storage
Transfer data using external storage, such as a microSD card.
1 Transfer data from your previous device to external storage.
2 Insert or connect the external storage device to your device.
3 On your device, launch the Settings app and tap Cloud and accounts → Smart Switch
→ EXTERNAL STORAGE → RESTORE.
4 Follow the on-screen instructions to transfer data from external storage.
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Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/hk/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
1 On the computer, visit www.samsung.com/hk/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
Viewing imported data
You can view the imported data on the same app from your previous device.
If your new device does not have the same apps to view or play the imported data, the data
will be saved to a similar app. For example, if you import memos and your device does not
have the Memo app, you can view the memos in the Samsung Notes app.
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Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your new
device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer
to Samsung account for more information.
Backing up data
1 On your previous device, sign in to your Samsung account.
2 Launch the Settings app, select the backup option, and back up your data.
• If your device supports Samsung Cloud, launch the Settings app, tap Cloud and
accounts → Samsung Cloud, select your device under BACKUP AND RESTORE,
tap Back up, and then back up your data.
• The data backup method may vary depending on your model.
• Some data will not be backed up. To check which data will be backed up, launch
the Settings app, tap Cloud and accounts → Samsung Cloud, select your device
under BACKUP AND RESTORE, and then tap Back up.
Restoring data
1 On your new device, launch the Settings app and tap Cloud and accounts → Samsung
Cloud.
2 Select your previous device under BACKUP AND RESTORE and tap Restore data.
3 Tick the data types you want to restore and tap RESTORE.
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Syncing data
You can sync data saved in your device with Samsung Cloud and access it from other devices.
1 On your new device, launch the Settings app and tap Cloud and accounts → Samsung
Cloud.
2 Tap → Settings → Sync settings.
3 Tap the switches next to the items you want to sync with.
Checking data
You can check the saved items and used memory of your Samsung Cloud. Launch the
Settings app and tap Cloud and accounts → Samsung Cloud.
• You can immediately check your used memory and saved items, such as, GALLERY,
SAMSUNG NOTES, and SAMSUNG CLOUD DRIVE. Tap each card and enter the next
page. You can change the settings or check the saved data.
• You can check the backup data in your Samsung account by using the BACKUP AND
RESTORE option. Select your device and tap Restore data.
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Understanding the screen
Controlling the touchscreen
• Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
• To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately
2 seconds.
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Dragging
Tap and hold an item and drag it to the
target position.
Double-tapping
Double-tap the screen.
Swiping
Swipe upwards, downwards, to the left, or
to the right.
Spreading and pinching
Spread two fingers apart or pinch on the
screen.
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Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
A widget
An app
A folder
News screen indicator. View the
latest articles in various
categories.
Screen indicators
Favourite apps
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Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, press the Home key or tap the Back key.
Home screen
Apps screen
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area and tap Home screen settings
→ Apps button → Show Apps button → APPLY. The Apps button will be added at the
bottom of the Home screen.
Apps button
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Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then drag it to the top or bottom of the screen. A shortcut to the app will be added on
the Home screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
1 On the Home screen or the Apps screen, tap and hold an app, and then drag it over
another app.
2 Drop the app when a folder frame appears around the apps.
A new folder containing the selected apps will be created. Tap Enter folder name and
enter a folder name.
• Adding more apps
Tap ADD APPS on the folder. Tick the apps to add and tap ADD. You can also add an app
by dragging it to the folder.
• Moving apps from a folder
Tap and hold an app to drag it to a new location.
36
Basics
• Deleting a folder
Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The
folder’s apps will be relocated to the Apps screen.
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
• Adding panels: Swipe to the left, and then tap
.
• Moving panels: Tap and hold a panel preview, and then drag it to a new location.
• Deleting panels: Tap
on the panel.
• Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.
• Themes: Change the device’s theme. Visual elements of interface, such as colours, icons,
and wallpapers, will change depending on the selected theme.
• Widgets: Widgets are small apps that launch specific app functions to provide
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
• Home screen settings: Change the size of the grid to display more or fewer items on the
Home screen and more.
37
Basics
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
Icon
Meaning
No signal
Signal strength
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
LTE network connected
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
38
Basics
Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Power key or Home key to turn on the screen.
Locked screen
39
Basics
Changing the screen lock method
To change the screen lock method, launch the Settings app, tap Lock screen and security →
Screen lock type, and then select a method.
When you set a pattern, PIN, password, or fingerprint for the screen lock method, you can
protect your personal information by preventing others from accessing your device. After
setting the screen lock method, the device will require an unlock code whenever unlocking it.
• Swipe: Swipe in any direction on the screen to unlock it.
• Pattern: Draw a pattern with four or more dots to unlock the screen.
• PIN: Enter a PIN with at least four numbers to unlock the screen.
• Password: Enter a password with at least four characters, numbers, or symbols to unlock
the screen.
• None: Do not set a screen lock method.
• Fingerprints: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the Settings
app, tap Lock screen and security → Secure lock settings, unlock the screen using
the preset screen lock method, and then tap the Auto factory reset switch to activate
it.
Screen capture
Capture a screenshot while using the device.
Press and hold the Volume Down key and the Power key simultaneously. You can view
captured images in Gallery.
You can also capture screenshots by swiping your hand to the left or right across the screen. If
this feature is not activated, launch the Settings app, tap Advanced features → Palm swipe
to capture and tap the switch to activate it.
It is not possible to capture a screenshot while using some apps and features.
40
Basics
Notification panel
When you receive new notifications, such as messages or missed calls, indicator icons appear
on the status bar. To see more information about the icons, open the notification panel and
view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can open the notification panel, even on the locked screen.
You can use the following functions on the notification panel.
Launch Settings.
Quick setting buttons
Preferred SIM or USIM card for
each option. Tap to access the
SIM card manager.
View the notification details and
perform various actions.
Clear all notifications.
Access the notification settings.
41
Basics
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
To rearrange buttons, tap → Button order, tap and hold a button, and then drag it to
another location.
42
Basics
Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create notes, and
more.
• When the keyboard is opened for the first time, the keyboard setup screen will
appear. Set the input language, keyboard type, and keyboard settings and then tap
START.
• Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Additional keyboard functions
View more keyboard functions.
Hide the keyboard.
Enter uppercase. For all caps, tap
it twice.
Delete a preceding character.
Enter symbols.
Break to the next line.
Enter numbers.
Change the input language.
Enter a space.
Changing the input language
Tap the input language key to switch between the input languages. Tap → Languages
and types → MANAGE INPUT LANGUAGES, and then select the languages to use.
43
Basics
Changing the keyboard layout
Tap → Languages and types, select a language, and then select the keyboard type you
want.
On a 3x4 keyboard, a key has three or four characters. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
Additional keyboard functions
• : Enter emoticons.
• → QWERTY KEYBOARD: Switch to qwerty pinyin mode.
• → 3 x 4 KEYBOARD: Switch to 3x4 pinyin mode. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
• : Open the text editing panel.
• : Enter text by voice.
• : Change the keyboard settings.
• →
: Add an item from the clipboard.
• →
: Change the keyboard for one-handed operation.
44
Basics
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap Select all to select all text.
3 Tap Copy or Cut.
The selected text is copied to the clipboard.
4 Tap and hold where the text is to be inserted and tap Paste.
To paste text that you have previously copied, tap Clipboard and select the text.
Dictionary
Look up definitions for words while using certain features, such as when browsing webpages.
1 Tap and hold over a word that you want to look up.
If the word you want to look up is not selected, drag
or
to select the desired text.
2 Tap Dictionary on the options list.
If a dictionary is not preinstalled on the device, tap Move to Manage dictionaries →
next to a dictionary to download it.
3 View the definition in the dictionary pop-up window.
To switch to the full screen view, tap . Tap the definition on the screen to view more
definitions. In the detailed view, tap to add the word to your favourite words list or tap
Search Web to use the word as a search term.
45
Apps and features
Installing or uninstalling apps
Galaxy Apps
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Open the Samsung folder and launch the Galaxy Apps app.
This app may not be available depending on the region or service provider.
Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap → Settings → Auto update apps, and
then select an option.
Play Store
Purchase and download apps.
Launch the Play Store app.
Installing apps
Browse apps by category or search for apps by keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap
then select an option.
46
→ Settings → Auto-update apps, and
Apps and features
Managing apps
Uninstalling or disabling apps
Tap and hold an app and select an option.
• Disable: Disable selected default apps that cannot be uninstalled from the device.
• Uninstall: Uninstall downloaded apps.
Enabling apps
Launch the Settings app, tap Apps →
→ Disabled, select an app, and then tap ENABLE.
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device. When you open an app, a pop-up window may appear and request access to
certain features or information. Tap ALLOW on the pop-up window to grant permissions to
the app.
To view your app permission settings, launch the Settings app and tap Apps. Select an app
and tap Permissions. You can view the app’s permissions list and change its permissions.
To view or change app permission settings by permission category, launch the Settings app
and tap Apps → → App permissions. Select an item and tap the switches next to apps to
grant permissions.
If you do not grant permissions to apps, the basic features of the apps may not
function properly.
47
Apps and features
Phone
Introduction
Make or answer voice calls.
Making calls
1 Launch the Phone app and enter a phone number.
If the keypad does not appear on the screen, tap
2 Tap
or
to open the keypad.
to make a voice call.
Access additional options.
Preview the phone number.
Delete a preceding character.
Hide the keypad.
48
Apps and features
Making calls from call logs or contacts list
Tap RECENTS or CONTACTS, and then swipe to the right on a contact or a phone number to
make a call.
If this feature is deactivated, launch the Settings app, tap Advanced features, and then tap
the Swipe to call or send messages switch to activate it.
Using speed dial
Set speed dial numbers to quickly make calls.
To set a number to speed dial, tap CONTACTS → → Speed dial numbers, select a speed
dial number, and then add a phone number.
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
Making calls from the locked screen
On the locked screen, drag
outside the circle.
Making an international call
1 Tap to open the keypad if the keypad does not appear on the screen.
2 Tap and hold 0 until the + sign appears.
3 Enter the country code, area code, and phone number, and then tap or
49
.
Apps and features
Receiving calls
Answering a call
When a call comes in, drag
outside the large circle.
Rejecting a call
When a call comes in, drag
outside the large circle.
To send a message when rejecting an incoming call, drag the SEND MESSAGE bar upwards.
You can send a text message or a sticker to reject a call.
To create various rejection messages, launch the Phone app, tap → Settings → Quick
decline messages, enter a message, and then tap .
Missed calls
If a call is missed, the
icon appears on the status bar. Open the notification panel to view
the list of missed calls. Alternatively, launch the Phone app and tap RECENTS to view missed
calls.
Blocking phone numbers
Block calls from specific numbers added to your block list.
1 Launch the Phone app and tap → Settings → Block numbers.
2 Tap , select contacts, and then tap DONE.
To manually enter a number, tap Enter phone number, enter a phone number, and then
tap .
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown callers switch to activate the feature.
50
Apps and features
Options during calls
If the area around the rear camera is covered, unwanted noises may incur during
a call. Remove accessories, such as a screen protector or stickers, around the rear
camera area.
During a voice call
The following actions are available:
• : Access additional options.
• Add call: Dial a second call. The first call will be put on hold. When you end the second
call, the first call will be resumed.
• Extra volume: Increase the volume.
• Bluetooth: Switch to a Bluetooth headset if it is connected to the device.
• Speaker: Activate or deactivate the speakerphone. When using the speakerphone, speak
into the microphone at the top of the device and keep the device away from your ears.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Keypad / Hide: Open or close the keypad.
• : End the current call.
51
Apps and features
Adding a phone number to Contact
Adding a phone number to Contacts from the keypad
1 Launch the Phone app.
2 Enter the number.
If the keypad does not appear on the screen, tap
to open the keypad.
3 Tap CREATE CONTACT to create a new contact, or tap UPDATE EXISTING to add the
number to an existing contact.
Adding a phone number to Contacts from the calls list
1 Launch the Phone app and tap RECENTS.
2 Tap a caller’s image, or tap a phone number → Details.
3 Tap Create contact to create a new contact, or tap Update existing to add the number to
an existing contact.
Adding a tag to a phone number
You can add tags to numbers without saving them to Contact. This allows you to view the
caller’s information when they call without having them listed in Contact.
1 Launch the Phone app and tap RECENTS.
2 Tap a phone number → Details.
3 Tap Add tag, enter a tag, and then tap DONE.
When a call comes from that number, the tag will show under the number.
52
Apps and features
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1 Launch the Contacts app, tap
2 Enter contact information.
, and then select a storage location.
Select a storage location.
Add an image.
Enter contact information.
Open more information fields.
Scan contact information from a
business card.
Depending on the selected storage location, the types of information you can save
may vary.
3 Tap SAVE.
53
Apps and features
Importing contacts
Add contacts by importing them from other storages to your device.
1 Launch the Contacts app and tap
→ Manage contacts → Import/Export contacts →
IMPORT.
2 Select a storage location to import contacts from.
3 Tick VCF files or contacts to import and tap DONE.
4 Select a storage location to save contacts to and tap IMPORT.
Synching contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to
sync with.
2 Tap Sync account and tap the Sync Contacts switch to activate it.
For the Samsung account, tap → Sync settings and tap the Contacts switch to activate
it.
54
Apps and features
Searching for contacts
Launch the Contacts app.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Drag a finger along the index at the right side of the contacts list to scroll through it
quickly.
• Tap the search field at the top of the contacts list and enter search criteria.
Tap the contact’s image, or tap the contact’s name → Details. Then take one of the following
actions:
• : Add to favourite contacts.
• : Make a voice call.
• : Compose a message.
• : Compose an email.
Sharing contacts
You can share contacts with others by using various sharing options.
1 Launch the Contacts app and tap
2 Select contacts and tap SHARE.
3 Select a sharing method.
→ Share.
Merging duplicate contacts
When you import contacts from other storages, or sync contacts with other accounts, your
contacts list may include duplicate contacts. Merge duplicate contacts into one to streamline
your contacts list.
1 Launch the Contacts app and tap
2 Tick contacts and tap MERGE.
→ Manage contacts → Merge contacts.
55
Apps and features
Deleting contacts
1 Launch the Contacts app and tap
2 Select contacts and tap DELETE.
→ Delete.
To delete contacts one by one, open the contacts list and tap a contact’s image or tap a
contact’s name → Details. Then tap → Delete.
Messages
Introduction
Send and view messages by conversation.
Sending messages
You may incur additional charges for sending messages when you are roaming.
1 Launch the Messages app and tap
2 Add recipients and tap COMPOSE.
3 Enter a message.
.
Access additional options.
Edit recipients.
Add recipients from the contacts
list.
Enter a message.
Attach files.
4 Tap
or
Select a SIM or USIM card.
Enter emoticons.
to send the message.
56
Apps and features
Viewing messages
Messages are grouped into message threads by contact.
You may incur additional charges for receiving messages when you are roaming.
1 Launch the Messages app and tap CONVERSATIONS.
2 On the messages list, select a contact.
3 View your conversation.
To reply to the message, tap Enter message, enter a message, and then tap
or
.
Blocking unwanted messages
Block messages from specific numbers added to your block list.
1 Launch the Messages app and tap → Settings → Block messages → Block numbers.
2 Tap INBOX and select a contact. Or, tap CONTACTS, select contacts, and then tap .
To manually enter a number, tap Enter number, enter a phone number, and then tap
.
Setting the message notification
You can change notification sound, display options, and more.
1 Launch the Messages app, tap
→ Settings → Notifications, and then tap the switch to
activate it.
2 Change the notification settings.
Setting a message reminder
You can set an alert at an interval to let you know that you have unchecked notifications.
If this feature is not activated, launch the Settings app, tap Accessibility → Notification
reminder, and then tap the switch to activate it. Then, tap the Messages switch to activate it.
57
Apps and features
Internet
Introduction
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
Browsing webpages
1 Launch the Internet app.
2 Tap the address field.
3 Enter the web address or a keyword, and then tap Go.
To view the toolbars, drag your finger downwards slightly on the screen.
To switch between tabs quickly, swipe to the left or right on the address field.
Bookmark the current webpage.
Access additional options.
Refresh the current webpage.
Open the homepage.
View your bookmarks, saved
webpages, and recent browsing
history.
Quick menu
Move between pages.
Open the browser's tab
manager.
58
Apps and features
Using secret mode
In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can
lock secret mode using a password and your fingerprint.
Activating secret mode
In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET MODE. If you are
using this feature for the first time, set whether to use a password for secret mode.
In secret mode, you cannot use some features, such as screen capture.
In secret mode, the device will change the colour of the toolbars.
Changing security settings
You can change your password or the lock method.
Tap → Settings → Privacy → Secret mode security → Change password. To set your
registered fingerprint as the lock method along with the password, tap the Fingerprints
switch to activate it. Refer to Fingerprint recognition for more information about using your
fingerprints.
Deactivating secret mode
In the toolbar at the bottom of the screen, tap Tabs → TURN OFF SECRET MODE.
59
Apps and features
Email
Setting up email accounts
Set up an email account when opening Email for the first time.
1 Open the Samsung folder and launch the Email app.
2 Enter the email address and password, and then tap SIGN IN.
To manually register an email account, tap MANUAL SETUP.
3 Follow the on-screen instructions to complete the setup.
To set up another email account, tap
→
→ Add account.
If you have more than one email account, you can set one as the default account. Tap
→ → Set default account.
→
Sending emails
1 Tap to compose an email.
2 Add recipients and enter an email text.
3 Tap SEND to send the mail.
Reading emails
When Email is open, the device will automatically retrieve new emails. To manually retrieve
emails, swipe downwards on the screen.
Tap an email on the screen to read it.
If email syncing is disabled, new emails cannot be retrieved. To enable email syncing,
tap → → your account name, and then tap the Sync account switch to activate
it.
60
Apps and features
Camera
Introduction
Take photos and record videos using various modes and settings.
Camera etiquette
• Do not take photos or record videos of other people without their permission.
• Do not take photos or record videos where legally prohibited.
• Do not take photos or record videos in places where you may violate other people’s
privacy.
Launching Camera
Use the following methods to launch Camera:
• Launch the Camera app.
• Press the Home key twice quickly.
• On the locked screen, drag
outside the circle.
• Some camera features are not available when you launch the Camera app from the
locked screen or when the screen is turned off while the screen lock method is set.
• If photos you take appear blurry, clean the camera lens and try again.
61
Apps and features
Basic shooting
Taking photos or recording videos
1 Tap the image on the preview screen where the camera should focus.
2 Tap to take a photo or tap to record a video.
Options for
current shooting
mode
Shooting modes
Switch between
the front and rear
cameras.
Preview
thumbnail
Current mode
Take a photo.
Record a video.
Camera settings
• To adjust the brightness of photos or videos, tap the screen. When the adjustment bar
appears, drag on the adjustment bar towards or .
• To capture an image from the video while recording, tap
.
• To change the focus while recording a video, tap where you want to focus. To use auto
focus mode, tap .
• The preview screen may vary depending on the shooting mode and which camera
is being used.
• The camera automatically shuts off when unused.
• Make sure that the lens is not damaged or contaminated. Otherwise, the device
may not work properly in some modes that require high resolutions.
• Your device’s camera features a wide-angle lens. Minor distortion may occur in
wide-angle photos or videos and does not indicate device performance problems.
62
Apps and features
Adding another camera button
Add another camera button to the location you want on the screen to capture photos more
conveniently.
Drag
to the preview screen.
If another camera button is not added, tap on the preview screen and tap the
Floating Camera button switch to activate it.
Zooming in and out
Use various methods to zoom in or out.
• Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
• Control the zoom with one finger. Drag
on the zoom bar towards
or
.
Zooming features are available only when using the rear camera.
Using the focus and exposure features
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a photo.
This feature is available only in AUTO and PRO modes.
63
Apps and features
Using shooting modes
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Select a shooting mode you want.
You can edit the shooting modes list. On the preview screen, tap → Edit camera
modes. Alternatively, tap and hold the shooting modes list on the preview screen.
Auto mode
Auto mode allows the camera to evaluate the surroundings and determine the ideal mode
for the photo.
On the shooting modes list, tap AUTO.
Pro mode
Capture photos and videos while manually adjusting various shooting options, such as
exposure value and ISO value.
On the shooting modes list, tap PRO. Select options and customise the settings, and then tap
to take a photo or tap
to record a video.
Available options
• : Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
• : Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in photos.
• : Select an appropriate white balance, so images have a true-to-life colour range. You
can set the colour temperature.
64
Apps and features
Panorama mode
Using panorama mode, take a series of photos and then stitch them together to create a wide
scene.
To get the best shots using panorama mode, follow these tips:
• Move the camera slowly in one direction.
• Keep the image within the frame on the camera’s viewfinder. If the preview
image is out of the guide frame or you do not move the device, the device will
automatically stop taking photos.
• Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain
wall.
1 On the shooting modes list, tap PANORAMA.
2 Tap and move the device slowly in one direction.
3 Tap to stop taking photos.
Night mode
Take a photo in low-light conditions, without using the flash.
On the shooting modes list, tap NIGHT.
65
Apps and features
Food mode
Take photos of food with more vibrant colours.
You must first add this mode to the shooting modes list before you can use it. On the
preview screen, tap → Edit camera modes → Rear camera, and then tick Food.
1 On the shooting modes list, tap FOOD.
2 Tap the screen and drag the circular frame over the area to highlight.
The area outside the circular frame will be blurred.
To resize the circular frame, drag a corner of the frame.
3 Tap
4 Tap
and drag the adjustment bar to adjust the colour tone.
to take a photo.
66
Apps and features
HDR mode
Take photos with rich colours and reproduce details even in bright and dark areas.
On the shooting modes list, tap HDR.
Without effect
With effect
Continuous shot mode
Take a series of photos of moving subjects.
On the shooting modes list, tap CONTINUOUS SHOT.
Tap and hold
to take several photos continuously.
Selfie mode
Take self-portraits with the front camera. You can preview various beauty effects on the
screen.
1 On the preview screen, swipe upwards or downwards, or tap
camera for self-portraits.
2 On the shooting modes list, tap SELFIE.
3 Face the front camera lens.
67
to switch to the front
Apps and features
4 Tap
to take a photo.
Alternatively, show your palm to the front camera. After recognising your palm, a
countdown timer will appear. When the time is up, the device will take a photo.
To use various shooting options for the front camera, tap
and then tap the switches to activate them.
→ Shooting methods,
Using the selfie flash
When taking self-portraits with the front camera in low-light situations, the touchscreen can
serve as a flash.
On the preview screen, tap
touchscreen will flash.
repeatedly until you reach . When you take a photo, the
Applying beauty effects
You can modify facial features, such as your skin tone or face shape, before taking selfportraits.
This feature is available only in SELFIE and BEAUTY modes.
1 On the preview screen, tap .
2 Select the options below to apply beauty effects to your face on the preview screen and
take a photo of yourself.
• Skin: Make your skin appear brighter and clearer.
• Face: Adjust the face shape and make your face appear slimmer.
• Eyes: Make your eyes appear bigger.
68
Apps and features
Wide selfie mode
Take a wide self-portrait and include as many people in the photo as possible to avoid leaving
people out.
1 On the preview screen, swipe upwards or downwards, or tap
to switch to the front
camera for self-portraits.
2 On the shooting modes list, tap WIDE SELFIE.
3 Face the front camera lens.
4 Tap to take a photo.
Alternatively, show your palm to the front camera. After recognising your palm, a
countdown timer will appear. When the time is up, the device will take a photo.
To use various shooting options for the front camera, tap
and then tap the switches to activate them.
→ Shooting methods,
5 Slowly swivel the device left and then right or vice versa to take a wide self-portrait.
The device will take additional photos when the white frame moves to each end of the
viewfinder window.
• Make sure to keep the white frame inside the viewfinder window.
• The subjects should remain still while taking wide self-portraits.
• The top and bottom parts of the image displayed on the preview screen may be
cut out of the photo depending on the shooting conditions.
69
Apps and features
Customising camera settings
Options for current shooting mode
On the preview screen, use the following options.
The available options may vary depending on the shooting mode and which camera
is being used.
• : Turn on and off the full preview screen.
• : Activate or deactivate the flash.
• : Select a filter effect to use when taking photos or recording videos.
• : Select a metering method. This determines how light values are calculated.
Centre-weighted uses the light in the centre portion of the shot to calculate the
exposure of the shot. Spot uses the light in a concentrated centre area of the shot to
Matrix averages the entire scene.
calculate the exposure of the shot.
• : Focus on a subject inside the circular frame and blur the image outside the frame.
Camera settings
On the preview screen, tap
shooting mode.
. Some options may not be available depending on the
REAR CAMERA
• Picture size: Select a resolution for photos. Using a higher resolution will result in higher
quality photos, but they will take up more storage.
• Video size: Select a resolution for videos. Using a higher resolution will result in higher
quality videos, but they will take up more storage.
• Timer: Select the length of the delay before the camera automatically takes a photo.
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Apps and features
FRONT CAMERA
• Picture size: Select a resolution for photos. Using a higher resolution will result in higher
quality photos, but they will take up more storage.
• Video size: Select a resolution for videos. Using a higher resolution will result in higher
quality videos, but they will take up more storage.
• Timer: Select the length of the delay before the camera automatically takes a photo.
• Save pictures as previewed: Invert the image to create a mirror-image of the original
scene, when taking photos with the front camera.
• Shooting methods: Select shooting options to use.
COMMON
• Edit camera modes: View available shooting modes or edit the shooting modes list.
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Location tags: Attach a GPS location tag to the photo.
• GPS signal strength may decrease in locations where the signal is obstructed,
such as between buildings or in low-lying areas, or in poor weather conditions.
• Your location may appear on your photos when you upload them to the
Internet. To avoid this, deactivate the location tag setting.
• Review pictures: Set the device to show photos after capturing them.
• Quick launch: Set the device to launch the camera by pressing the Home key twice
quickly.
• Storage location: Select the memory location for storage. This feature will appear when
you insert a memory card.
• Voice control: Set the device to take photos or record videos with voice commands.
You can say “Smile”, “Cheese”, “Capture”, or “Shoot” to take a photo. To record a video, say
“Record video.”
• Floating Camera button: Add a camera button that you can place anywhere on the
screen.
• Press Volume key to: Set the device to use the Volume key to control the shutter or zoom
in or out.
• Reset settings: Reset the camera settings.
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Apps and features
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories.
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Apps and features
Viewing images
1 Launch the Gallery app and tap PICTURES.
2 Select an image.
Access additional options.
Add the image to favourites.
Draw on the image.
Add a sticker.
Apply a filter or effect.
Share the image with others.
Modify the image.
Delete the image.
You can create a GIF animation or collage from multiple images. Tap → Create GIF
or Create collage, and then select images.
Searching for images
Launch the Gallery app and tap
locations, or documents.
to view images sorted by category, such as types,
To search for images by entering keywords, tap the search field.
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Apps and features
Viewing videos
1 Launch the Gallery app and tap PICTURES.
2 Select a video to play. Video files show the
3 Tap to play the video.
Skip to the
previous video.
Tap and hold to
rewind.
icon on the preview thumbnail.
Access additional
options.
Skip to the next
video. Tap and
hold to
fast-forward.
Capture the
current screen.
Rewind or
fast-forward by
dragging the bar.
Pause and resume
playback.
Lock the playback
screen.
Change screen
ratio.
Switch to the
pop-up video
player.
Create an
animated GIF.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
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Apps and features
Viewing the details of images and videos
You can view file details, such as people, location, and basic information. If there is auto
created content, such as a story or a GIF, the content will also be displayed.
While viewing an image or on the video preview screen, drag upwards on the screen. File
details will appear.
You can also view related content by tapping information on the screen.
Edit information.
File details
People
information
Location
information
Auto created
content
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Apps and features
Viewing albums
You can view your images and videos sorted by folders or albums. The animated GIFs or
collages that you have created will also be sorted in your folders on the albums list.
Launch the Gallery app, tap ALBUMS, and then select an album.
Hiding albums
You can hide albums.
You cannot hide albums created by default, such as the Camera and Screenshots
albums.
1 Launch the Gallery app and tap ALBUMS.
2 Tap → Hide or unhide albums.
3 Select albums to hide and tap APPLY.
To show albums again, tap → Hide or unhide albums, deselect albums to show, and then
tap APPLY.
Viewing stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories. To create stories automatically, you
must capture or save multiple images and videos.
Launch the Gallery app, tap STORIES, and then select a story.
Creating stories
Create stories with various themes.
1 Launch the Gallery app and tap STORIES.
2 Tap → Create story.
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Apps and features
3 Tick images or videos to include in the story and tap DONE.
4 Enter a title for the story and tap CREATE.
To add images or videos to a story, select a story and tap ADD.
To remove images or videos from a story, select a story, tap → Edit, tick images or videos to
remove, and then tap → Remove from story.
Deleting stories
1 Launch the Gallery app and tap STORIES.
2 Tap and hold a story to delete, and tap DELETE.
Syncing images and videos with Samsung Cloud
You can sync images and videos saved in Gallery with Samsung Cloud and access them from
other devices. You must register and sign in to your Samsung account to use Samsung Cloud.
Refer to Samsung account for more information.
Launch the Gallery app, tap → Settings, and then tap the Samsung Cloud switch to
activate it. Images and videos captured on the device will be automatically saved to Samsung
Cloud.
Deleting images or videos
Deleting an image or a video
Select an image or a video and tap
at the bottom of the screen.
Deleting multiple images and videos
1 On the Gallery screen, tap and hold an image or a video to delete.
2 Tick the images or videos to delete.
3 Tap DELETE.
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Apps and features
Always On Display
You can always view information, such as the clock or calendar, or control music playback on
the screen when it is turned off.
You can also check notifications for new messages or missed calls.
The brightness of the Always On Display may change automatically depending on
the lighting conditions.
Opening notifications on the Always On Display
When you receive message, missed call, or app notifications, notification icons will appear on
the Always On Display. Double-tap a notification icon to view its notification.
If the screen is locked, you must unlock it to view notifications.
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Apps and features
Controlling music playback on the Always On Display
You can control music playback on the Always On Display, without turning on the screen.
1 Launch the Settings app, tap Lock screen and security → Clock and FaceWidgets →
FaceWidgets, and then tap the Music Controller switch to activate it.
2 To control music playback on the Always On Display, double-tap the clock.
3 Swipe to the left or right on the clock to move to the music controller.
4 Tap the icons to control the playback.
Changing the schedule for the Always On Display feature
Launch the Settings app, tap Lock screen and security → Always On Display → Set
schedule and set the start and end time.
To always display the Always On Display, tap the Show always switch to activate it.
Deactivating the Always On Display feature
Launch the Settings app, tap Lock screen and security, and then tap the Always On Display
switch to deactivate it.
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Apps and features
Multi window
Introduction
Multi window lets you run two apps at the same time in the split screen view. You can also run
multiple apps at the same time in the pop-up view.
Some apps may not support this feature.
Pop-up view
Split screen view
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Apps and features
Split screen view
1 Tap the Recents key to open the list of recently used apps.
2 Swipe upwards or downwards and tap on a recent app window.
The selected app will launch in the upper window.
3 In the lower window, swipe upwards or downwards to select another app to launch.
To launch apps not in the list of recently used apps, tap APP LIST and select an app.
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Apps and features
Using additional options
Tap the bar between the app windows to access additional options.
Add this app pair to the
Home screen.
Switch locations
between app windows.
Close the app.
Switch the selected
window to a pop-up
view.
Adjusting the window size
Drag the bar between the app windows up or down to adjust the size of the windows.
When you drag the bar between the app windows to the top or bottom edge of the screen,
the window will be maximised.
Minimising the split screen view
Press the Home key to minimise the split screen view. The icon will appear on the status
bar. The app in the lower window will close and the app in the upper window will remain
active in the minimised split screen view.
Minimised split screen
To close the minimised split screen view, tap
.
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Apps and features
Adding app pairs to the Home screen
When you add app pairs to the Home screen, you can launch two apps in the split screen
view with a single tap.
Tap the bar between the app windows and tap
.
The current app pair will be added on the Home screen.
App pair
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Apps and features
Pop-up view
1 Tap the Recents key to open the list of recently used apps.
2 Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop
here for pop-up view.
The app screen will appear in the pop-up view.
Minimise the window.
Close the app.
Maximise the window.
Moving pop-up windows
To move a pop-up window, tap the window’s toolbar and drag it to a new location.
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Apps and features
Samsung Pay
Introduction
Register frequently used cards to Samsung Pay, a mobile payment service, to make payments
quickly and securely. Samsung Pay supports near field communication (NFC) to allow
payment through standard credit card readers.
You can view more information, such as cards that support this feature at
www.samsung.com/hk/samsungpay.
• To use this feature, you must sign in to your Samsung account and register your
fingerprints. For more information, refer to Samsung account and Fingerprint
recognition.
• To register cards, the device must be connected to a Wi-Fi or mobile network.
• The procedures for the initial setup and card registration may vary depending on
the region or service provider.
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Apps and features
Setting up Samsung Pay
When running this app for the first time or restart it after performing a data reset, follow the
on-screen instructions to complete the initial setup.
1 Launch the Samsung Pay app.
2 Sign in to your Samsung account.
3 Read and agree to the terms and conditions.
4 Register your fingerprint to use when making payments.
5 Create a PIN to use when making payments.
This PIN will be used to verify various actions in Samsung Pay, such as making
payments and unlocking the app.
Registering cards
You can easily register cards by capturing their images with the camera.
You can check the cards that support this feature from the Samsung Pay website
(www.samsung.com/hk/samsungpay).
Launch the Samsung Pay app, tap Add, and then follow the on-screen instructions to
complete your card registration.
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Apps and features
Making payments
1 Tap and hold a card image at the bottom of the screen and drag it upwards.
Alternatively, launch the Samsung Pay app.
2 On the cards list, swipe to the left or right and select a card to use.
3 Place your finger on the Home key to scan your fingerprint.
Alternatively, enter the payment PIN you set when setting up the Samsung Pay.
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Apps and features
4 Touch the back of your device to the card reader.
When the card reader recognises the card information, the payment will be processed.
• Payments may not be processed depending on your network connection.
• The verification method for payments may vary depending on the card readers.
Cancelling payments
You can cancel payments by visiting the place where you made them.
On the cards list, swipe to the left or right to select the card you used. Follow the on-screen
instructions to complete payment cancellation.
Changing the Samsung Pay settings
On the Samsung Pay screen, tap → Settings. Select the screen where the card image will
appear to activate Samsung Pay on the Home screen or locked screen, or when the screen is
turned off.
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Apps and features
Samsung Notes
Introduction
Create notes by entering text from the keyboard or by handwriting or drawing on the screen.
You can also insert images or voice recordings into your notes.
Creating notes
1 Launch the Samsung Notes app and tap ALL → .
2 Select an input method from the toolbar at the top of the screen and compose a note.
→ Image to insert an image by selecting from Gallery or by taking a photo.
Tap
Tap → Voice to record a voice recording and insert it into the note. Voice recording
will start immediately.
Enter text using the keyboard.
Insert an image or a voice
recording.
Write or draw with pens.
Paint with brushes.
3 When you are finished composing the note, tap SAVE.
Deleting notes
1 Launch the Samsung Notes app, tap ALL or COLLECTIONS, and then select a category.
2 Tap and hold a note to delete.
To delete multiple notes, tick more notes to delete.
3 Tap
.
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Apps and features
Calendar
Introduction
Manage your schedule by entering upcoming events or tasks in your planner.
Creating events
1 Launch the Calendar app and tap
or double-tap a date.
If the date already has saved events or tasks in it, tap the date and tap
.
2 Enter event details.
Select a sticker to display with
the event.
Set the duration.
Enter a title.
Change the event's colour.
Select a calendar to save the
event to.
Set an alarm.
Enter the location.
Attach a map.
Add a note.
Add more details.
3 Tap SAVE to save the event.
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Apps and features
Creating tasks
1 Launch the Calendar app and tap VIEW → Tasks.
2 Tap and enter task details.
3 Tap SAVE to save the task.
Syncing events and tasks with your accounts
1 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to
sync with.
2 Tap Sync account and tap the Sync Calendar switch to activate it.
For the Samsung account, tap → Sync settings and tap the Calendar switch to activate
it.
To add accounts to sync with, launch the Calendar app and tap → Manage calendars →
Add account. Then, select an account to sync with and sign in. When an account is added, a
blue circle is displayed next to the account name.
Samsung Health
Introduction
Samsung Health helps you manage your wellness and fitness. Set fitness goals, check your
progress, and keep track of your overall wellness and fitness.
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Apps and features
Using Samsung Health
You can view the key information from Samsung Health menus and trackers to monitor your
wellness and fitness. You can also compare your step count records with other Samsung
Health users, compete with your friends, and view health tips.
Open the Samsung folder and launch the Samsung Health app. When running this app for
the first time or restart it after performing a data reset, follow the on-screen instructions to
complete the setup.
Compare your step count
records with other Samsung
Health users or compete with
your friends.
Monitor your health and fitness.
View health tips.
Set your daily goals and track
your progress.
View and manage trackers.
View guide messages or
notifications from Samsung
Health.
To add items to the Samsung Health screen, tap → Manage items, and then select items.
• GOALS: Set your daily fitness goals and view your progress.
• PROGRAMS: Use customisable exercise programmes.
• GENERAL TRACKERS: Monitor your activities, food intake, and body measurements.
• EXERCISE TRACKERS: Add trackers of various exercises and monitor your activities.
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Apps and features
Goals
You can set your goals for weight management or a more balanced life. After setting your
goals, you can track your progress or view guides on the Samsung Health screen.
On the Samsung Health screen, tap SET GOALS. Alternatively, tap → Manage items and
select Weight management or Balanced life.
TOGETHER
Together allows you to set up step count goals and compete with your friends. You can invite
friends to walk together, set target step counts, compete in challenges, and view your ranking
on the Steps leaderboard.
On the Samsung Health screen, tap TOGETHER.
Steps
The device counts the number of steps you take and measures the distance travelled.
On the Samsung Health screen, tap the steps tracker.
Current step total
Target
• You may experience a brief delay while the steps tracker monitors your steps and
then displays your step count. You may also experience a brief delay before the
pop-up window indicates that your goal has been reached.
• If you use the steps tracker while travelling by car or train, vibration may affect your
step count.
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Apps and features
Additional information
• Samsung Health is intended for fitness and wellness purposes only and is not intended
for use in the diagnosis of disease or other conditions, or in the cure, mitigation,
treatment, or prevention of disease.
• The available functions, features and addable applications for Samsung Health may vary
from country to country due to different local laws and regulations. You should check the
features and applications available in your specific region before use.
• The purpose for data collection is limited to providing the service that you have
requested, including providing additional information to enhance your wellness, sync
data, data analysis and statistics or to develop and provide better services. (But if you sign
in to your Samsung account from Samsung Health, your data may be saved on the server
for data backup purposes.) Personal information may be stored until the completion of
such purposes. You can delete personal data stored by Samsung Health by using the
Reset data option in the Settings menu. To delete any data you have shared with social
networks or transferred to storage devices, you must delete them separately.
• You may share and/or sync your data with additional Samsung services or compatible
third party services that you select, as well as with any of your other connected devices.
Access to Samsung Health information by such additional services or third party devices
will only be permitted with your express approval.
• You assume full responsibility for the inappropriate use of data shared on social networks
or transmitted to others. Use caution when sharing your personal data with others.
• If the device is connected to measuring devices, verify the communication protocol to
confirm proper operation. If you use a wireless connection, such as Bluetooth, the device
may be affected by electronic interference from other devices. Avoid using the device
near other devices that transmit radio waves.
• Please read Terms and Conditions and Privacy Policy of Samsung Health carefully before
using it.
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Apps and features
S Voice
Introduction
Perform various tasks simply by speaking.
Setting a wake-up command
You can launch S Voice using your own wake-up command.
When launching S Voice for the first time, tap NEXT and set your own wake-up command.
To change the wake-up command, open the Samsung folder and launch the S Voice app.
Then, tap → Voice wake-up → Change wake-up command → Custom → START, and
then follow the on-screen instructions.
To set the device to launch S Voice using the wake-up command while the device is locked,
tap and tap the Wake up in secured lock switch to activate it.
Using S Voice
1 Say the preset wake-up command.
Alternatively, open the Samsung folder and launch the S Voice app.
When S Voice is launched, the device begins voice recognition.
This app may not be available depending on the region or service provider.
S Voice settings
View examples of voice
commands.
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Apps and features
2 Say a voice command.
If the device recognises the command, the device will perform the corresponding action.
or say the preset wakeTo repeat a voice command or say a different command, tap
up command.
Tips for better voice recognition
• Speak clearly.
• Speak in quiet places.
• Do not use offensive or slang words.
• Avoid speaking in dialectal accents.
The device may not recognise your commands or may perform unwanted commands
depending on your surroundings or how you speak.
Setting the language
Open the Samsung folder, launch the S Voice app, tap
language.
→ Language, and then select a
The selected language is applied to S Voice only, not to the language displayed on
the device.
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Apps and features
Voice Recorder
Introduction
Use different recording modes for various situations. The device can convert your voice to text
and distinguish between sound sources.
Making voice recordings
1 Open the Samsung folder and launch the Voice Recorder app.
2 Tap to start recording. Speak into the microphone.
Tap
to pause recording.
While making a voice recording, tap BOOKMARK to insert a bookmark.
Change the recording mode.
Start recording.
3 Tap to finish recording.
4 Enter a file name and tap SAVE.
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Apps and features
Changing the recording mode
Open the Samsung folder and launch the Voice Recorder app.
Select a mode from the top of the voice recorder screen.
• STANDARD: This is the normal recording mode.
• INTERVIEW: The microphone is sensitive to sounds from two directions. In this mode,
both the top and the bottom of the device pick up equal amounts of sound.
• SPEECH-TO-TEXT: The device records your voice and simultaneously converts it to onscreen text. For best results, keep the device near your mouth and speak loudly and
clearly in a quiet place.
If the voice memo system language does not match the language you are speaking,
the device will not recognise your voice. Before using this feature, tap the current
language to set the voice memo system language.
Playing selected voice recordings
When you review interview recordings, you can mute or unmute certain sound sources in the
recording.
1 Open the Samsung folder and launch the Voice Recorder app.
2 Tap LIST and select a voice recording made in interview mode.
3 To mute certain sound sources, tap for the corresponding direction that sound is to
be muted.
The icon will change to
and the sound will be muted.
Muted sound source
Unmuted sound source
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Apps and features
My Files
Access and manage various files stored in the device.
Open the Samsung folder and launch the My Files app.
View files that are stored in each storage.
To free up the device’s storage, tap → Get more space.
To search for files or folders, tap
.
Clock
Introduction
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
ALARM
Launch the Clock app and tap ALARM.
Setting alarms
Tap
in the alarms list, set an alarm time, select the days on which the alarm will repeat, set
other various alarm options, and then tap SAVE.
To open the keypad to enter an alarm time, tap the time input field.
To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.
Stopping alarms
Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap
SNOOZE to repeat the alarm after a specified length of time.
Deleting alarms
Tap and hold an alarm, tick alarms to delete, and then tap DELETE.
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Apps and features
WORLD CLOCK
Launch the Clock app and tap WORLD CLOCK.
Creating clocks
Tap
, enter a city name or select a city from the globe, and then tap ADD.
Deleting clocks
Tap and hold a clock, tick clocks to delete, and then tap DELETE.
STOPWATCH
1 Launch the Clock app and tap STOPWATCH.
2 Tap START to time an event.
To record lap times while timing an event, tap LAP.
3 Tap STOP to stop timing.
To restart the timing, tap RESUME.
To clear lap times, tap RESET.
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Apps and features
TIMER
1 Launch the Clock app and tap TIMER.
2 Set the duration, and then tap START.
To open the keypad to enter the duration, tap the duration input field.
3 Tap DISMISS when the timer goes off.
Calculator
Perform simple or complex calculations.
Launch the Calculator app.
Rotate the device to landscape orientation to display the scientific calculator. If Auto-rotate is
disabled, tap to display the scientific calculator.
To see the calculation history, tap HISTORY. To close the calculation history panel, tap
KEYPAD.
To clear the history, tap HISTORY → CLEAR HISTORY.
To use the unit conversion tool, tap
or temperature, into other units.
. You can convert various values, such as area, length,
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Apps and features
Radio
Listening to the FM radio
Launch the Radio app.
Before you use this app, you must connect a headset, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the
first time.
Tap
to turn on the FM radio. Select the radio station you want from the stations list.
Record a song from the FM radio.
Add the current radio station to
the favourites list.
Turn the FM radio on or off.
Access additional options.
Enter radio station frequency
manually.
Search for an available radio
station.
Fine-tune the frequency.
View the list of favourite stations.
View the list of available stations.
Scan and save available stations
automatically.
Playing through the speaker
You can listen to the radio through the speaker instead of the connected earphone.
Tap → Play through speaker.
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Apps and features
Scanning radio stations
Launch the Radio app.
Tap STATIONS → SCAN, and then select a scan option. The FM radio scans and saves
available stations automatically.
Select the radio station you want from the stations list.
Game Launcher
Introduction
Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one
place for easy access. You can set the device to game mode to play games more easily.
View your gameplay
information.
Access additional options.
Downloaded apps.
Open games with or without
sound.
Change the performance mode.
Turn on or off the Game Tools
icon.
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Apps and features
Using Game Launcher
1 Launch the Settings app, tap Advanced features → Games, and then tap the Game
Launcher switch to activate it.
Game Launcher will be added to the Home screen or the Apps screen.
When you deactivate the feature, Game Launcher will be removed from the Home
screen and the Apps screen.
2 Launch the Game Launcher app.
3 Tap a game from the games list.
To find more games, drag the screen upwards.
Games downloaded from Play Store and Galaxy Apps will be automatically shown
on the game launcher screen. If you cannot see your games, tap → Add a game.
Removing a game from Game Launcher
Tap and hold a game and tap Remove.
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Apps and features
Changing the performance mode
You can change the game performance mode.
Launch the Game Launcher app, tap High performance, and then tap the button repeatedly
to select the mode you want.
• High performance: This improves system performance but it will increase the battery
power consumption.
• Normal performance: Power saving mode or high performance mode is not used.
• Save power: This decreases the battery power consumption but it will reduce the system
performance.
Battery power efficiency may vary by game.
Using Game Tools
You can use various options on the Game Tools panel while playing a game. To open the
Game Tools panel, tap .
Access the Game Launcher
screen.
Access the Game Tools settings.
Mute notification sounds and
display notifications only for
incoming calls and emergency
alerts.
Lock the Recents key.
Lock the Back key.
Lock the auto brightness
adjustment feature.
Lock the touchscreen.
Record your game session.
Capture screenshots.
Blocking notifications during games
Tap
and tap the No alerts during game switch to activate it. The device will mute
notification sounds and display only notifications for incoming calls and emergency alerts,
so that you can enjoy your games without being disturbed. If you receive an incoming call, a
small notification will appear at the top of the screen.
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Apps and features
SmartThings
Introduction
Connect to nearby devices, such as Bluetooth headsets or other smartphones, easily and
quickly. You can also control and manage TVs, home appliances, and Internet of Things (IoT)
products with your smartphone.
• Connecting with nearby devices: Connect with nearby devices, such as Bluetooth
headsets or wearable devices, easily and quickly.
• Registering and controlling home appliances, TVs, and IoT products: Register
smart refrigerators, washers, air conditioners, air purifiers, TVs, and Internet of Things
(IoT) products on your smartphone, and view their status or control them from your
smartphone’s screen.
• Receiving notification: Receive notifications from connected devices on your
smartphone. For example, when the laundry is finished, you can receive a notification on
your smartphone.
Launch the SmartThings app. The dashboard will appear.
Access additional options.
Search for and register nearby
devices.
Supported devices
SmartThings tips
View the dashboard.
Manage automations.
Manage locations and devices.
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Apps and features
• To use SmartThings, your smartphone and other devices must be connected to a
Wi-Fi or mobile network.
• To fully use SmartThings, you must register and sign in to your Samsung account.
• To see the list of connectable devices, launch the SmartThings app, and then tap
SUPPORTED DEVICES.
• Available features may differ depending on the connected device.
• Connected devices’ own errors or defects are not covered by the Samsung
warranty. When errors or defects occur on the connected devices, contact the
device’s manufacturer.
Connecting to nearby devices
Connect to nearby devices, such as Bluetooth headsets, easily and quickly.
Connection methods may vary depending on the type of connected devices or the
shared content.
1 Launch the SmartThings app.
2 On the dashboard, tap Add device.
3 Select a device from the list and connect to it by following the on-screen instructions.
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Apps and features
Using home appliances, TVs, and IoT products
View the status of your smart appliances, TVs, and IoT products from your smartphone’s
screen. You can group devices by location and add rules to control the devices easily and
conveniently.
Connecting devices
1 Launch the SmartThings app.
2 On the dashboard, tap Add device.
3 Select a device from the list.
under ADD DEVICE MANUALLY and select a
If there is no device on the list, tap
device type. Or, tap Search and enter the device or model name.
4 Follow the on-screen instructions to register devices.
Viewing and controlling connected devices
You can view and control the devices. For example, you can check the ingredients in your
refrigerator or adjust the TV volume.
1 Launch the SmartThings app and tap Devices.
The list of connected devices will appear.
2 View the status of devices on the list.
To control the devices, select a device. When the device controller supplied with the
selected device is downloaded, you can control the device.
Adding devices and scenes by locations
Add devices by locations, view the list of devices in a same location, and control them. You
can also add a scene to a location to control multiple devices at the same time.
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Apps and features
Adding locations
1 Launch the SmartThings app and tap Devices → ALL DEVICES → Add location.
2 Enter the location name.
3 Tap SAVE.
Your location will be added.
To add devices to the location, tap ADD DEVICE and follow the on-screen instructions to
register devices.
The devices will be added to the location.
Adding scenes
Add a scene and register devices to it to control multiple devices at the same time with a
single tap of a button or with a voice command.
Launch the SmartThings app, select a location, tap → Add scene, and then set scene
options. You can set the scene name, icon, and devices.
Adding automations
You can also set an automation to perform actions automatically depending on the preset
time or the status of devices.
For example, add an automation to turn on the audio automatically every day at 7:00 AM.
1 Launch the SmartThings app and tap Automations → ADD AUTOMATION.
2 Select the location to run the automation.
3 Set the activation conditions for this automation.
4 Tap ADD next to Then and set actions to perform.
To receive a notification when an automation runs, tap Notify me and enter the message.
5 Tap SAVE.
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Apps and features
Receiving notifications
You can receive notifications from connected devices on your smartphone. For example,
when the laundry is finished, you can receive a notification on your smartphone.
To set devices to receive notifications, launch the SmartThings app, tap → Notifications →
→ Notification settings, and then tap the switches next to the devices you want.
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
You may incur additional charges when sharing files via the mobile network.
1 Launch the Gallery app and select an image.
2 Tap and select a sharing method, such as message and email.
When you have a communication or sharing history, the people you contacted
will appear on the sharing options panel. To directly share content with them via
the corresponding app, select a person’s icon. If the feature is not activated, launch
the Settings app, tap Advanced features, and then tap the Direct share switch to
activate it.
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Apps and features
Using additional features
• Link Sharing: Share large files. Upload files to the Samsung storage server and share
them with others via a Web link or a code. To use this feature, your phone number must
be verified.
• Share to device: Share content with nearby devices via Wi-Fi Direct or Bluetooth, or with
SmartThings supported devices. You can also view your device’s displayed content on a
large screen by connecting your device to a Smart View-enabled TV or monitor.
When the image is sent to the recipients’ devices, a notification will appear on their devices.
Tap the notification to view or download the image.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
Some apps may not be available or may be labelled differently depending on the
region or service provider.
Chrome
Search for information and browse webpages.
Gmail
Send or receive emails via the Google Mail service.
Maps
Find your location on the map, search the world map, and view location information for
various places around you.
Play Music
Discover, listen to, and share music on your device. You can upload music collections stored
on your device to the cloud and access them later.
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Apps and features
Play Movies & TV
Purchase or rent videos, such as movies and TV programmes, from Play Store.
Drive
Store your content on the cloud, access it from anywhere, and share it with others.
YouTube
Watch or create videos and share them with others.
Photos
Search for, manage, and edit all your photos and videos from various sources in one place.
Google
Search quickly for items on the Internet or your device.
Duo
Make a simple video call.
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Settings
Introduction
Customise device settings. You can make your device more personalised by configuring
various setting options.
Launch the Settings app.
To search for settings by entering keywords, tap Search or
.
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap Connections.
• Wi-Fi: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
• Bluetooth: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
devices. Refer to Bluetooth for more information.
• Phone visibility: Allow other devices to find your device to share content with you. When
this feature is activated, your device will be visible to other devices when they search for
available devices using their Transfer files to device option.
• Data usage: Keep track of your data usage amount and customise the settings for the
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
• Flight mode: Set the device to disable all wireless functions on your device. You can use
only non-network services.
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight
mode.
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• NFC and payment: Set the device to allow you to read near field communication (NFC)
tags that contain information about products. You can also use this feature to make
payments and buy tickets for transportation or events after downloading the required
apps. Refer to NFC and payment for more information.
This feature may not be available depending on the region or service provider.
• Mobile Hotspot and Tethering: Use the device as a mobile hotspot to share the
device’s mobile data connection with other devices when the network connection is not
available. Connections can be made via Wi-Fi, USB, or Bluetooth. Refer to Mobile Hotspot
and Tethering for more information.
• Mobile networks: Configure your mobile network settings.
• SIM card manager: Activate your SIM or USIM cards and customise the SIM card settings.
Refer to SIM card manager for more information.
• Location: Change settings for location information permissions.
• More connection settings: Customise settings to control other features. Refer to More
connection settings for more information.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Turn off Wi-Fi to save the battery when not in use.
Connecting to a Wi-Fi network
1 On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
2 Select a network from the Wi-Fi networks list.
Networks that require a password appear with a lock icon. Enter the password and tap
CONNECT.
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• Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the
device connecting to the network automatically, select it from the list of networks
and tap FORGET.
• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
2 Tap Wi-Fi Direct.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
1 Launch the Gallery app and select an image.
2 Tap → Wi-Fi Direct and select a device to transfer the image to.
3 Accept the Wi-Fi Direct connection request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
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Settings
Ending the device connection
1 On the Settings screen, tap Connections → Wi-Fi.
2 Tap Wi-Fi Direct.
The device displays the connected devices in the list.
3 Tap the device name to disconnect the devices.
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes).
Samsung is not responsible for the repercussion of illegal use of the Bluetooth
feature.
Pairing with other Bluetooth devices
1 On the Settings screen, tap Connections → Bluetooth, and then tap the switch to
activate it.
The detected devices will be listed.
2 Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
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Settings
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1 Launch the Gallery app and select an image.
2 Tap → Bluetooth, and then select a device to transfer the image to.
If your device has paired with the device before, tap the device name without confirming
the auto-generated passkey.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
3 Accept the Bluetooth connection request on the other device.
Unpairing Bluetooth devices
1 On the Settings screen, tap Connections → Bluetooth.
The device displays the paired devices in the list.
2 Tap next to the device name to unpair.
3 Tap Unpair.
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NFC and payment
Your device allows you to read near field communication (NFC) tags that contain information
about products. You can also use this feature to make payments and buy tickets for
transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.
Reading information from NFC tags
Use the NFC feature to send images or contacts to other devices, and read product
information from NFC tags.
1 On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
2 Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will
not read NFC tags or receive data.
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Settings
Making payments with the NFC feature
Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your service
provider.
1 On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap Connections → NFC and
payment → Tap and pay → PAYMENT, and then select an app.
The payment services list may not include all available payment apps.
Sending data with the NFC feature
Allow data exchange when your device’s NFC antenna touches the other device’s NFC
antenna.
1 On the Settings screen, tap Connections → NFC and payment and tap the switch to
activate it.
2 Tap the Android Beam switch to activate it.
3 Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.
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4 When Touch to beam. appears on the screen, tap your device’s screen to send the item.
If both devices try to send data simultaneously, the file transfer may fail.
Mobile Hotspot and Tethering
Use the device as a mobile hotspot to share the device’s mobile data connection with other
devices when the network connection is not available. Connections can be made via Wi-Fi,
USB, or Bluetooth.
On the Settings screen, tap Connections → Mobile Hotspot and Tethering.
You may incur additional charges when using this feature.
• Mobile Hotspot: Use the mobile hotspot to share the device’s mobile data connection
with computers or other devices.
• Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile data
connection with computers or other devices via Bluetooth.
• USB tethering: Use USB tethering to share the device’s mobile data connection with
a computer via USB. When connected to a computer, the device is used as a wireless
modem for the computer.
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Using the mobile hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1 On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile
Hotspot.
2 Tap the switch to activate it.
The icon appears on the status bar. Other devices can find your device in the Wi-Fi
networks list.
To set a password for the mobile hotspot, tap → Configure Mobile Hotspot and select
the level of security. Then, enter a password and tap SAVE.
3 On the other device’s screen, search for and select your device from the Wi-Fi networks
list.
4 On the connected device, use the device’s mobile data connection to access the Internet.
SIM card manager
Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM
or USIM cards for more information.
On the Settings screen, tap Connections → SIM card manager.
• Calls: Select a SIM or USIM card for voice calls.
• Text messages: Select a SIM or USIM card for messaging.
• Mobile data: Select a SIM or USIM card for data services.
• Confirm SIM card for calls: Set the device to display the SIM or USIM card selection popup window when returning a call or calling from a message. The pop-up window will
appear only if the SIM or USIM card used for the previous call or message is different from
your preferred SIM or USIM card.
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• Dual SIM always on: Set the device to allow incoming calls from the other SIM, USIM or
UIM card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
More connection settings
Customise settings to control other features.
On the Settings screen, tap Connections → More connection settings.
• Nearby device scanning: Set the device to scan for nearby devices to connect to.
• Printing: Configure settings for printer plug-ins installed on the device. You can search
for available printers or add one manually to print files. Refer to Printing for more
information.
• MirrorLink: Use the MirrorLink feature to control your device’s MirrorLink apps on the
vehicle’s head unit monitor. Refer to MirrorLink for more information.
• Download booster: Set the device to download files larger than 30 MB, faster via Wi-Fi
and mobile networks simultaneously.
This feature may not be available depending on the region or service provider.
• VPN: Set up virtual networks (VPNs) on your device to connect to a school or company’s
private network.
• Ethernet: When you connect an Ethernet adaptor, you can use a wired network and
configure network settings.
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Settings
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap Connections → More connection settings → Printing →
Add service.
2 Search for a printer plug-in in Play Store.
3 Select a printer plug-in and install it.
4 Select the printer plug-in and tap the switch to activate it.
The device searches for printers that are connected to the same Wi-Fi network as your
device.
5 Select a printer to add.
To add printers manually, tap → Add printer.
Printing content
While viewing content, such as images or documents, access the options list, tap Print →
→ All printers..., and then select a printer.
Printing methods may vary depending on the content type.
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Settings
MirrorLink
Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s
head unit monitor.
On the Settings screen, tap Connections → More connection settings → MirrorLink.
Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.
Connecting your device to a vehicle via MirrorLink
When using this feature for the first time, connect the device to a Wi-Fi or mobile network.
1 Pair your device with a vehicle via Bluetooth.
Refer to Pairing with other Bluetooth devices for more information.
2 Connect your device to the vehicle using a USB cable.
When they are connected, access your device’s MirrorLink apps on the head unit monitor.
Ending the MirrorLink connection
Unplug the USB cable from your device and the vehicle.
Sounds and vibration
Change settings for various sounds on the device.
On the Settings screen, tap Sounds and vibration.
• Sound mode: Set the device to use sound mode, vibration mode, or silent mode.
• Stereo mode: Set the device to use stereo mode.
This feature may not be available depending on the region or service provider.
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Settings
• Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls.
• Use Volume keys for media: Set the device to adjust the media volume level when you
press the Volume key.
• Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and
notifications.
• Vibration intensity: Adjust the force of the vibration notification.
• Ringtone: Change the ringtones for calls or notifications.
• Vibration pattern: Select a vibration pattern.
• Notification sounds: Change the notification sound.
• Do not disturb: Set the device to mute incoming calls, notification sounds, and media,
except for allowed exceptions.
• Touch sounds: Set the device to sound when you select an app or option on the
touchscreen.
• Screen lock sounds: Set the device to sound when you lock or unlock the touchscreen.
• Charging sound: Set the device to sound when it is connected to a charger.
• Vibration feedback: Set the device to vibrate when you tap
actions, such as tapping and holding items.
or
and for other
• Dialling keypad tones: Set the device to sound when you tap the buttons on the keypad.
• Keyboard sound: Set the device to sound when a key is touched.
• Keyboard vibration: Set the device to vibrate when a key is touched.
• Sound quality and effects: Configure additional sound settings.
• Separate app sound: Set the device to play media sound from a specific app on the
connected Bluetooth speaker or headset separate from the sound of other apps. For
example, you can listen to the Navigation app through your device’s speaker while
listening to playback from the Music app through the vehicle’s Bluetooth speaker.
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Settings
Notifications
Change the notification settings for each app.
On the Settings screen, tap Notifications.
To display icon badges, tap the App icon badges switch to activate it. To change the badge
style, tap App icon badges.
With number
Without number
To customise notification settings for more apps, tap ADVANCED and select an app.
Display
Options
Change the display and the Home screen settings.
On the Settings screen, tap Display.
• Brightness: Adjust the brightness of the display.
• Auto brightness: Set the device to keep track of your brightness adjustments and apply
them automatically in similar lighting conditions.
• Blue light filter: Activate the blue light filter and change the filter settings. Refer to Blue
light filter for more information.
• Font and screen zoom: Change the screen zoom setting or font size and style.
• Screen mode: Change the screen mode to adjust the display’s colour and contrast.
• Home screen: Change the size of the grid to display more or fewer items on the Home
screen and more.
• Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the
Home screen.
• Icon frames: Set whether to display shaded backgrounds to make icons stand out.
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Settings
• LED indicator: Set the device to turn on the LED indicator when you charge the battery,
when you have notifications, or when you make voice recordings while the screen is
turned off.
• Status bar: Customise the settings for displaying notifications or indicators on the status
bar.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
• Block accidental touches: Set the device to prevent the screen from detecting touch
input when it is in a dark place, such as a pocket or bag.
• Screensaver: Set the device to launch a screensaver when the device is charging. Refer to
Screensaver for more information.
Blue light filter
Reduce eye strain by limiting the amount of blue light emitted by the screen.
While you are watching HDR videos from HDR-exclusive video services, the blue light
filter may not be applied.
1 On the Settings screen, tap Display → Blue light filter, and then tap the Turn on now
switch to activate it.
2 Drag the adjustment bar to adjust the filter’s opacity.
3 To set the schedule to apply the blue light filter to the screen, tap the Turn on as
scheduled switch to activate it and select an option.
• Sunset to sunrise: Set the device to apply the blue light filter at night and turn it off in
the morning, based on your current location.
• Custom schedule: Set a specific time to apply the blue light filter.
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Settings
Screensaver
You can set to display images as a screensaver when the screen turns off automatically. The
screensaver will be displayed when the device is charging.
1 On the Settings screen, tap Display → Screensaver and tap the switch to activate it.
2 Select an option.
If you select Photo Frame, a slideshow with selected images will start. If you select Photo
Table, selected images will appear as small cards and overlap.
3 Tap to select albums for displaying images.
4 When you are finished, tap the Back key.
To preview the selected option, tap PREVIEW.
When you tap the screen while your screensaver is displayed, the screen will turn on.
Wallpapers and themes
Change the wallpaper settings for the Home screen and the locked screen or apply various
themes to the device.
On the Settings screen, tap Wallpapers and themes.
• Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.
• Themes: Change the device’s theme.
• Icons: Change the icon style.
• AODs: Select an image to display on the Always On Display.
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Settings
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap Advanced features.
Excessive shaking or an impact to the device may cause an unintended input for
some features using sensors.
• Smart stay: Set the device to prevent the display from turning off while you are looking
at it.
• Games: Activate the Game Launcher and Game Tools icon and change the game-related
settings. Refer to Game Launcher for more information.
• One-handed mode: Activate one-handed operation mode for your convenience when
using the device with one hand.
• Quick launch Camera: Set the device to launch the camera by pressing the Home key
twice quickly.
• Multi window: Select a Multi window launch method.
• Smart capture: Set the device to capture the current screen and scrollable area, and crop
and share the screenshot immediately.
• Palm swipe to capture: Set the device to capture a screenshot when you swipe your
hand to the left or right across the screen. You can view the captured images in Gallery.
It is not possible to capture a screenshot while using some apps and features.
• Record screen: Change the settings for recording videos of the screen.
It is not possible to record the screen while using some apps and features.
• Direct call: Set the device to make a voice call by picking up and holding the device near
your ear while viewing message or contact details.
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Settings
• Smart alert: Set the device to alert you if you have missed calls or new messages when
you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
• Easy mute: Set the device to mute incoming calls or alarms by using palm motions or
facing the device’s screen downwards.
• Swipe to call or send messages: Set the device to make a call or send a message when
you swipe to the right or left on a contact or a phone number in the Phone or Contacts
app.
• Dual Messenger: Install the second app and use two separate accounts for the same
messenger app. Refer to Dual Messenger for more information.
• Send SOS messages: Set the device to send help messages by pressing the Power
key three times. You can also send sound recordings along with the message to the
recipients.
• Direct share: Set the device to display the people you contacted on the sharing options
panel to allow you to share content directly.
Dual Messenger
Install the second app and use two separate accounts for the same messenger app.
1 On the Settings screen, tap Advanced features → Dual Messenger.
Supported apps will appear.
2 Tap the switch of an app to install the second app.
The second app will be installed. The second app’s icon will be displayed with . When
you receive notifications from the second app, the notifications will be displayed with
to distinguish them from the first app’s notifications.
Second app
• The Dual Messenger feature may not be available depending on the app.
• Some features of the app may be limited for the second app.
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Settings
Uninstalling a second app
1 On the Settings screen, tap Advanced features → Dual Messenger.
2 Tap the switch of the app you want to disable and tap DISABLE or UNINSTALL.
All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap Apps.
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Device maintenance
The device maintenance feature provides an overview of the status of your device’s battery,
storage, memory, and system security. You can also automatically optimise the device with a
tap of your finger.
Battery
Device security
Storage
Memory
Using the quick optimisation feature
On the Settings screen, tap Device maintenance → FIX NOW or OPTIMISE NOW.
The quick optimisation feature improves device performance through the following actions.
• Clearing some memory.
• Deleting unnecessary files and closing apps running in the background.
• Managing abnormal battery usage.
• Scanning for crashed apps and malware.
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Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap Device maintenance → Battery.
• The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
• You may not receive notifications from some apps that use power saving mode.
Power saving mode
• MID: Activate power saving mode to extend the battery’s usage time.
• MAX: In maximum power saving mode, the device decreases battery consumption
by applying the dark theme and limiting the apps and features available. Network
connections, except for the mobile network, will be deactivated.
Managing the battery
You can save battery power by preventing apps that are running in the background from
using battery power when they are not being used. Tick apps from the apps list and tap SAVE
POWER. Also, tap → Advanced settings and set the App power monitor options.
You can set the device to charge the battery more quickly. Tap → Advanced settings and
tap the Fast cable charging switch to activate it.
Storage
Check the status of the used and available memory.
On the Settings screen, tap Device maintenance → Storage.
• The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the
memory. The available capacity may change when you update the device.
• You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
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Settings
Managing the memory
To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that
you do not use any more, select a category under USER DATA. Then, tick items to select and
tap DELETE or UNINSTALL.
Memory
On the Settings screen, tap Device maintenance → Memory.
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap CLEAN NOW.
Device security
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap Device maintenance → Device security → SCAN PHONE.
Lock screen and security
Options
Change the settings for securing the device.
On the Settings screen, tap Lock screen and security.
The available options may vary depending on the screen lock method selected.
• Screen lock type: Change the screen lock method.
• Smart Lock: Set the device to unlock itself when trusted locations or devices are
detected. Refer to Smart Lock for more information.
• Secure lock settings: Change screen lock settings for the selected lock method.
• Fingerprint Scanner: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
• Always On Display: Set the device to display information while the screen is turned off.
Refer to Always On Display for more information.
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Settings
• Clock and FaceWidgets: Change the settings of the items displayed on the Always On
Display or the locked screen.
• Notifications: Set whether or not to show notifications on the Always On Display or the
locked screen and select which notifications to display.
• App shortcuts: Select apps to display shortcuts to them on the locked screen.
• Google Play Protect: Set the device to check for harmful apps and behaviour and warn
about potential harm and remove them.
• Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
You can also allow the Google location service to provide more accurate information
about the location of your device.
• Security update: View the version of your device’s security system and check for updates.
• Install unknown apps: Set the device to allow the installation of apps from unknown
sources.
• Secure Folder: Create a secure folder to protect your private content and apps from
others. Refer to Secure Folder for more information.
• App permission monitor: Set to receive notifications when the permissions you select
are used by apps that you are not using. You can manage the settings of each app and
view their permission usage history.
• Secure startup: Protect your device by setting it to require a screen unlock code when
turning on the device. You must enter the unlock code to start the device and receive
messages and notifications.
• Encrypt SD card: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the
device will not be able to read your encrypted files. Disable this setting before
resetting the device.
• Other security settings: Configure additional security settings.
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Settings
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
• This feature will be available to use after you set a screen lock method.
• If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
1 On the Settings screen, tap Lock screen and security → Smart Lock.
2 Unlock the screen using the preset screen lock method.
3 Select an option and follow the on-screen instructions to complete the setting.
Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device. After registering, you can set the device to use your
fingerprint for the features below:
• Web sign-in
• Samsung account verification
• Samsung Pay
• Screen lock
• Secure Folder
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Settings
• This feature may not be available depending on the region or service provider.
• Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as identical.
• If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use
the device, you must unlock the screen using the pattern, PIN, or password you
set when registering the fingerprint. Be careful not to forget your pattern, PIN, or
password.
• If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss or
inconvenience caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure,
all of your biometric data will be deleted. If you want to use your biometric data
in apps or features, such as Samsung Pay, you must register your biometric data
again.
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
• The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not
scratched or damaged by metal objects, such as coins, keys, and necklaces.
• Covering the fingerprint recognition sensor with protective films, stickers, or other
accessories may decrease the fingerprint recognition rate. If the fingerprint recognition
sensor is initially covered with a protective film, remove it before using the fingerprint
recognition sensor.
• Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
• The device may not recognise fingerprints that are affected by wrinkles or scars.
• The device may not recognise fingerprints from small or thin fingers.
• If you bend your finger or use a fingertip, the device may not recognise your fingerprints.
Make sure to cover the entire Home key with your finger.
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Settings
• To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
• In dry environments, static electricity can build up in the device. Avoid using this feature
in dry environments or before using the feature, discharge static electricity by touching a
metal object.
Registering fingerprints
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
3 Place your finger on the Home key.
4 After the device detects your finger, lift it up and place it on the Home key again.
Repeat this action until the fingerprint is registered. When you are finished registering
your fingerprints, tap DONE.
When a fingerprint lock screen appears, tap TURN ON to use your fingerprint to unlock
the screen.
Deleting registered fingerprints
You can delete registered fingerprints.
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap EDIT.
4 Tick fingerprints to delete and tap REMOVE.
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Settings
Verifying the Samsung account password
Use fingerprints to verify your Samsung account password. You can use a fingerprint instead
of entering your password, for example, when you purchase content from Galaxy Apps.
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap the Samsung account switch to activate it.
4 Sign in to your Samsung account.
Using fingerprints to sign in to accounts
You can use your fingerprints to sign in to webpages that support password saving.
This feature is only available for webpages that you access via the Internet app.
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap the Web sign-in switch to activate it.
4 Open a webpage that you want to sign in to with a fingerprint.
5 Enter your user name and password, and then tap the webpage’s sign in button.
6 Tick Sign in using your fingerprints and tap REMEMBER.
You can use your fingerprint to verify your account and password to sign in to the webpage.
Using fingerprints with Samsung Pay
You can use fingerprints with Samsung Pay to make payments quickly and securely. Refer to
Samsung Pay for more information.
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Settings
Unlocking the screen with your fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap the Fingerprint unlock switch to activate it.
4 On the locked screen, place your finger on the Home key and scan your fingerprint.
Secure Folder
Secure Folder protects your private content and apps, such as photos and contacts, from
being accessed by others. You can keep your private content and apps secure even when the
device is unlocked.
Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be
transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi
Direct. Attempting to customise the operating system or modifying software will
cause Secure Folder to be automatically locked and inaccessible. Before saving data in
Secure Folder, make sure to back up a copy of the data in another secure location.
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Settings
Setting up Secure Folder
1 Open the Samsung folder and launch the Secure Folder app.
Alternatively, launch the Settings app and tap Lock screen and security → Secure
Folder.
2 Tap START.
3 Tap SIGN IN and sign in to your Samsung account.
4 Select a lock method to use for Secure Folder and follow the on-screen instructions to
complete the setup.
To change the name or icon colour of Secure Folder, tap → Customise icon.
• When you launch the Secure Folder app, you must unlock the app using your
preset lock method.
• If you forget your Secure Folder unlock code, you can reset it using your Samsung
account. Tap the reset button at the bottom of the locked screen, and enter your
Samsung account password.
Setting auto lock for Secure Folder
Set the device to automatically lock Secure Folder when it is not being used.
1 Open the Samsung folder, launch the Secure Folder app, and then tap
Auto lock Secure Folder.
2 Select a lock option.
To manually lock your Secure Folder, tap Lock.
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→ Settings →
Settings
Moving content to Secure Folder
Move content, such as photos and contacts, to Secure Folder. The following actions are an
example of moving an image from the default storage to Secure Folder.
1 Open the Samsung folder, launch the Secure Folder app, and then tap Add files.
2 Tap Images, tick images to move, and then tap DONE.
3 Tap MOVE.
The selected items will be deleted from the original folder and moved to Secure Folder.
To copy items, tap COPY.
The method for moving content may vary depending on the content type.
Moving content from Secure Folder
Move content from Secure Folder to the corresponding app in the default storage. The
following actions are an example of moving an image from Secure Folder to the default
storage.
1 Open the Samsung folder, launch the Secure Folder app, and then tap Gallery.
2 Select an image and tap → Move out of Secure Folder.
The selected items will be moved to Gallery in the default storage.
Adding apps
Add an app to use in Secure Folder.
1 Open the Samsung folder, launch the Secure Folder app, and then tap Add apps.
2 Tick one or more apps installed on the device and tap ADD.
To install apps from Play Store or Galaxy Apps, tap DOWNLOAD FROM PLAY STORE or
DOWNLOAD FROM GALAXY APPS.
Removing apps from Secure Folder
Tap Edit apps, tick apps, and then tap Uninstall.
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Settings
Adding accounts
Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure
Folder.
1 Open the Samsung folder, launch the Secure Folder app, and then tap
Accounts → Add account.
→ Settings →
2 Select an account service.
3 Follow the on-screen instructions to complete the account setup.
Hiding Secure Folder
You can hide the Secure Folder shortcut from the Apps screen.
Open the Samsung folder, launch the Secure Folder app, tap → Settings, and then tap the
Show Secure Folder switch to deactivate it.
Alternatively, drag the status bar downwards to open the notification panel. Then, swipe
downwards on the notification panel and tap Secure Folder to deactivate the feature.
Backing up and restoring Secure Folder
Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account
and restore them later.
Backing up data
1 Open the Samsung folder, launch the Secure Folder app, and then tap
Backup and restore.
2 Tap Add account and register and sign in to your Samsung account.
3 Tap Back up Secure Folder data.
4 Tick items you want to back up and tap BACK UP NOW.
Data will be backed up to Samsung Cloud.
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→ Settings →
Settings
Restoring data
1 Open the Samsung folder, launch the Secure Folder app, and then tap
→ Settings →
Backup and restore.
2 Tap Restore.
3 Select a device and the data types you want to restore and tap RESTORE NOW.
Backed up data will be restored to your device.
Uninstalling Secure Folder
You can uninstall Secure Folder, including the content and apps in it.
Open the Samsung folder, launch the Secure Folder app, and then tap → Settings → More
settings → Uninstall.
To back up content before uninstalling Secure Folder, tick Move media files out of Secure
Folder and tap UNINSTALL. To access data backed from Secure Folder, open the Samsung
folder, launch the My Files app, and then tap Internal storage → Secure Folder.
Notes saved in Samsung Notes will not be backed up.
144
Settings
Cloud and accounts
Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also register and
manage accounts, such as your Samsung account or Google account, or transfer data to or
from other devices via Smart Switch.
On the Settings screen, tap Cloud and accounts.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer,
so that you can restore it if the data is corrupted or lost due to an unintended factory
data reset.
• Samsung Cloud: Manage the content that you want to store securely in Samsung Cloud.
Check the usage status of your Samsung Cloud storage, and sync, back up, and restore
your data. Refer to Samsung Cloud for more information.
• Accounts: Add your Samsung and Google accounts, or other accounts, to sync with.
• Backup and restore: Keep your personal information, app data, and settings safe on your
device. You can back up your sensitive information and access it later. You must sign in to
your Google or Samsung account to back up or restore data. Refer to Backup and restore
for more information.
• Smart Switch: Launch Smart Switch and transfer data from your previous device. Refer to
Smart Switch for more information.
Backup and restore
Keep your personal information, app data, and settings safe on your device. You can back up
your sensitive information and access it later. You must sign in to your Google or Samsung
account to back up or restore data.
Using a Samsung account
On the Settings screen, tap Cloud and accounts → Backup and restore → Back up data for
the Samsung account, tick items you want to back up, and then tap BACK UP.
Data will be backed up to Samsung Cloud. Refer to Samsung Cloud for more information.
To restore backup data from Samsung Cloud using a Samsung account, tap Restore data.
Select a device and the data types you want to restore and tap RESTORE. The selected data
will be restored to your device.
145
Settings
Using a Google account
On the Settings screen, tap Cloud and accounts → Backup and restore and tap the Back
up my data switch for the Google account to activate it. Tap Backup account and select an
account as the backup account.
To restore data using a Google account, tap the Automatic restore switch to activate it. When
you reinstall apps, backed up settings and data will be restored.
Google
Configure settings for some features provided by Google.
On the Settings screen, tap Google.
Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap Accessibility.
• Vision: Customise the settings to improve accessibility for visually impaired users.
• Hearing: Customise the settings to improve accessibility for users with hearing
impairment.
• Dexterity and interaction: Customise the settings to improve accessibility for users who
have reduced dexterity.
• Text-to-speech: Change the settings for text-to-speech features used when Voice
Assistant is activated, such as languages, speed, and more.
• Direction lock: Change the directional combination settings for unlocking the screen.
• Direct access: Set the device to launch selected accessibility menus when you press the
Power key and the Volume Up key simultaneously or press the Home key three times
quickly.
• Accessibility shortcut: Set the device to activate Voice Assistant or Samsung universal
switch when you press and hold the Volume Up key and the Volume Down key
simultaneously for more than 3 seconds.
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Settings
• Notification reminder: Set the device to alert you to notifications that you have not
checked at the interval.
• Answering and ending calls: Change the method of answering or ending calls.
• Single tap mode: Set the device to control incoming calls or notifications by tapping the
button instead of dragging it.
• Accessibility settings backup: Import, export, or share your accessibility settings.
• SERVICES: View accessibility services installed on the device.
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap General management.
• Language and input: Select device languages and change settings, such as keyboards
and voice input types. Some options may not be available depending on the selected
language. Refer to Adding device languages for more information.
• Date and time: Access and alter the settings to control how the device displays the time
and date.
If the battery remains fully discharged, the time and date is reset.
• Report diagnostic information: Set the device to automatically send the device’s
diagnostic and usage information to Samsung.
• Marketing information: Set whether to receive Samsung marketing information, such as
special offers, membership benefits, and newsletters.
• Reset: Reset your device’s settings or perform a factory data reset. You can reset all your
settings and network settings. You can also set the device to restart at a preset time for
device optimisation.
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Settings
Adding device languages
You can add languages to use on your device.
1 On the Settings screen, tap General management → Language and input → Language
→ Add language.
To view all the languages that can be added, tap → All languages.
2 Select a language to add.
3 To set the selected language as the default language, tap SET AS DEFAULT. To keep the
current language setting, tap KEEP CURRENT.
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, drag next to a language and
move it to the top of the list. Then, tap DONE. If an app does not support the default
language, the next supported language in the list will be used.
Software update
Update your device’s software via the firmware over-the-air (FOTA) service. You can also
schedule software updates.
On the Settings screen, tap Software update.
If emergency software updates are released for your device’s security and to block
new types of security threats, they will be installed automatically without your
agreement.
• Download updates manually: Check for and install updates manually.
• Download updates automatically: Set the device to download updates automatically
when connected to a Wi-Fi network.
• Scheduled software updates: Set the device to install updates at a specified time.
• Last update information: View information about the last software update.
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Settings
Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
User manual
View help information to learn how to use the device and apps or configure important
settings.
On the Settings screen, tap User manual.
About phone
Access your device’s information.
On the Settings screen, tap About phone.
To change your device’s name, tap EDIT.
• Status: View various device information, such as the SIM card status, Wi-Fi MAC address,
and serial number.
• Legal information: View legal information related to the device, such as safety
information and the open source licence.
• Software information: View the device’s software information, such as its operating
system version and firmware version.
• Battery information: View the device’s battery status and information.
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
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Appendix
The touchscreen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL. Before performing the factory data reset, remember to make backup
copies of all important data stored in the device.
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Appendix
Calls are not connected
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
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Appendix
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
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Appendix
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com/hk.
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
• Ensure that the device you wish to connect with is ready to be scanned or connected to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• On your device, launch the Settings app, tap Connections, and then tap the Bluetooth
switch to re-activate it.
• On your device, launch the Settings app, tap General management → Reset → Reset
network settings → RESET SETTINGS to reset network settings. You may lose registered
information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
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Appendix
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the Smart manager or manually delete unused
apps or files to free up storage space.
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Appendix
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
next to the brightness adjustment bar and tap the
notification panel downwards. Tap
Show control on top switch to activate it.
Samsung Cloud does not work
• Ensure that you are connected to a network properly.
• During a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later.
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Copyright
Copyright © 2018 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.
Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are
registered trademarks of the Wi-Fi Alliance.
• All other trademarks and copyrights are the property of their respective owners.
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