SM-T810 User Manual English (HK). 05/2017. Rev.1.0 www.samsung.com/hk Table of Contents Basics Applications 4 Read me first 5 Package contents 6 Device layout 8Battery 11 Memory card (microSD card) 13 Turning the device on and off 14Touchscreen 17 Home screen 23 Lock screen 24 Notification panel 25 Entering text 28 Screen capture 29 Opening apps 29 Multi window 33 Samsung account 35 Transferring data from your previous device 37 Device and data management 39 Quick connect 42 Sharing features 43 Installing or uninstalling apps 45Contacts 46Internet 48Email 49Camera 58Gallery 59 S Planner 61SideSync 68Music 69Video 70 My Files 70Memo 71Clock 72Calculator 73 Google apps 2 Table of Contents Settings Appendix 75Introduction 75Wi-Fi 77Bluetooth 78 Flight mode 79 Data usage 79 More connection settings 80 Smart Manager 82Applications 82Sound 83Notifications 83 Do not disturb 84Display 84 Advanced features 85Users 85Wallpaper 85 Home screen 85 Lock screen and security 89Privacy 91Accessibility 92Accounts 92Google 93 Backup and reset 93 Language and input 94Battery 94Storage 94Accessories 95 Date and time 95 User manual 95 About device 96Troubleshooting 3 Basics Read me first Please read this manual before using the device to ensure safe and proper use. • Descriptions are based on the device’s default settings. • Some content may differ from your device depending on the region, service provider, model specifications, or device’s software. • Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in. • Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung. • Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly. • Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media. • Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers. • Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. • Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, tap Apps → Settings → About device → Battery info. 4 Basics Instructional icons Warning: situations that could cause injury to yourself or others Caution: situations that could cause damage to your device or other equipment Notice: notes, usage tips, or additional information Package contents Check the product box for the following items: • Device • Quick start guide • The items supplied with the device and any available accessories may vary depending on the region or service provider. • The supplied items are designed only for this device and may not be compatible with other devices. • Appearances and specifications are subject to change without prior notice. • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty. • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website. 5 Basics Device layout Light sensor Front camera Power key Touchscreen Volume key Home key (Fingerprint recognition sensor) Microphone Memory card tray Recents key Back key Loud speaker Loud speaker Headset jack Multipurpose jack GPS antenna Push clip Rear camera Push clip • Connectivity problems and battery drain may occur in the following situations: – – If you attach metallic stickers on the antenna area of the device – – If you attach a device cover made with metallic material to the device • Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction. • Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water. 6 Basics Keys Key Power Recents Home Function • Press and hold to turn the device on or off. • Press to turn on or lock the screen. • Tap to open the list of recent apps. • Tap and hold to launch the split screen view. • Press to turn on the screen while the screen is locked. • Press to return to the Home screen. • Press and hold to launch Google. • Tap to return to the previous screen. Back • Tap and hold to access additional options for the current screen. Volume • Press to adjust the device volume. 7 Basics Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device. 1 Connect the USB cable to the USB power adaptor, and then plug the end of the USB cable into the multipurpose jack. Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty. 2 Plug the USB power adaptor into an electric socket. 3 After fully charging, disconnect the device from the charger. First unplug the charger from the device, and then unplug it from the electric socket. To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging. 8 Basics Viewing the remaining charging time While charging, open the Home screen and tap Apps → Settings → Battery. The actual charging time may vary depending on the status of your device and the charging conditions. The remaining charging time may not be displayed when you charge the device in very cold or very hot conditions. Reducing the battery consumption Your device provides various options that help you conserve battery power. • Optimise the device using the Smart manager. • When you are not using the device, switch to sleep mode by pressing the Power key. • Activate power saving mode. • Close unnecessary apps. • Deactivate the Bluetooth feature when not in use. • Deactivate the Wi-Fi feature when not in use. • Deactivate auto-syncing of apps that need to be synced, such as emails. • Decrease the backlight time. • Decrease the screen brightness. Battery charging tips and precautions • When the battery power is low, the battery icon appears empty. • If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device. • If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery. • Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current. • The device can be used while it is charging, but it may take longer to fully charge the battery. 9 Basics • If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device. • While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. • If the device is not charging properly, take the device and the charger to a Samsung Service Centre. Power saving mode Save the battery power by limiting the device’s functions. On the Home screen, tap Apps → Settings → Battery → Power saving mode, and then tap the switch to activate it. To automatically activate power saving mode when the remaining battery power reaches the preset level, tap Start power saving and select an option. Ultra power saving mode Use this mode to extend the device’s battery power. In ultra power saving mode, the device performs the following: • Displays colours on the screen as grey tones. • Restricts the available apps to essential and selected apps only. • Deactivates the Wi-Fi and Bluetooth features. On the Home screen, tap Apps → Settings → Battery → Ultra power saving mode, and then tap the switch to activate it. To deactivate ultra power saving mode, tap MORE → Disable Ultra power saving mode. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. 10 Basics Memory card (microSD card) Installing a memory card Your device accepts memory cards with maximum capacities of 128 GB. Depending on the memory card manufacturer and type, some memory cards may not be compatible with your device. • Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it. • Use caution to insert the memory card right-side up. • The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device asks to reformat the memory card. • Frequent writing and erasing of data shortens the lifespan of memory cards. • When inserting a memory card into the device, the memory card’s file directory appears in the My Files → SD card folder. 11 Basics 1 Insert the ejection pin into the hole on the memory card tray to loosen the memory card tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. 2 Pull out the memory card tray gently from the memory card tray slot. 3 Place a memory card on the memory card tray with the gold-coloured contacts facing downwards. 4 Insert the memory card tray back into the memory card tray slot. Removing the memory card Before removing the memory card, first unmount it for safe removal. On the Home screen, tap Apps → Settings → Storage → SD card → Unmount. 1 Insert the ejection pin into the hole on the memory card tray to loosen the tray. 2 Pull out the memory card tray gently from the memory card tray slot. 3 Remove the memory card. 4 Insert the memory card tray back into the memory card tray slot. Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data. Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. On the Home screen, tap Apps → Settings → Storage → SD card → Format → FORMAT. Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions. 12 Basics Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device. To turn off the device, press and hold the Power key, and then tap Power off. Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals. Restarting the device If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it. Power key Volume Down key 13 Basics Touchscreen • Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips. • The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area. • Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device. • It is recommended to use fingers when you use the touchscreen. Tapping To open an app, to select a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger. 14 Basics Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options. Dragging To move an item, tap and hold it and drag it to the target position. Double-tapping Double-tap on a webpage or image to zoom in. Double-tap again to return. 15 Basics Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts. Spreading and pinching Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out. 16 Basics Home screen Home screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. To view other panels, swipe to the left or right. The Home screen may appear differently depending on the region or service provider. A widget Screen indicators An app A folder News screen indicator. View the latest articles in various categories. Apps screen icon Favourite apps 17 Basics Home screen options On the Home screen, tap Apps → Settings → Home screen to access the available options. Alternatively, on the Home screen, tap and hold an empty area. Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, and more. • Wallpapers: Change the wallpaper settings for the Home screen and the locked screen. • Widgets: Add widgets to the Home screen. Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen. Adding items Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen. To add widgets, tap and hold an empty area on the Home screen, tap Widgets, tap and hold a widget, and then drag it to the Home screen. Moving items Tap and hold an item on the Home screen, and then drag it to a new location. You can also move frequently used apps to the shortcuts area at the bottom of the Home screen. To move the item to another panel, drag it to the side of the screen. To move an item more easily, tap and hold an item, and drag it to Move apps at the top of the screen. The item will move to the panel at the top of the screen. Swipe to the left or right to move to another panel and drag the item to a new location. 18 Basics Removing items Tap and hold an item, and then drag it to Remove at the top of the screen. Creating folders Create folders and gather similar applications to quickly access and launch apps. 1 On the Home screen, tap and hold an app, and then drag it over another app. 2 Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. 3 Tap Enter folder name and enter a folder name. To change the folder colour, tap . To add more apps to the folder, tap , tick the apps, and then tap ADD. You can also add an app by dragging it to the folder on the Home screen. To move apps from a folder to the Home screen, tap the folder, and then drag an app to the Home screen. To delete apps in a folder, tap the folder, and then drag the app you want to delete to Remove at the top of the screen. 19 Basics Managing panels On the Home screen, tap and hold an empty area to add, move, or remove a panel. To add a panel, swipe to the left, and then tap . To move a panel, tap and hold a panel preview, and then drag it to a new location. To remove a panel, tap and hold a panel preview, and then drag it to Remove at the top of the screen. To set a panel as the main Home screen, tap . Apps screen The Apps screen displays icons for all apps, including newly installed apps. On the Home screen, tap Apps to open the Apps screen. To view other panels, swipe to the left or right. Moving items This feature may not be available depending on the region or service provider. On the Apps screen, tap EDIT. Tap and hold an item and drag it to a new location. To move the item to another panel, drag it to the side of the screen. Creating folders Create folders and gather similar applications to quickly access and launch apps you want. This feature may not be available depending on the region or service provider. 1 On the Apps screen, tap EDIT. 2 Tap and hold an app, and then drag it over another app. 20 Basics 3 Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. 4 Tap Enter folder name and enter a folder name. To change the folder colour, tap . To add more apps to the folder, tap , tick the apps, and then tap ADD. You can also add an app by dragging it to the folder on the Apps screen. To delete a folder, select a folder with be relocated to the Apps screen. . Only the folder will be deleted. The folder’s apps will Rearranging items You can rearrange items in alphabetical order on the Apps screen. On the Apps screen, tap A-Z → SAVE. Searching for items You can search for items on the Apps screen. On the Apps screen, tap SEARCH and enter characters. The device will search for and display the items containing the characters you entered. 21 Basics Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen. Icon Meaning Wi-Fi connected Bluetooth feature activated GPS activated Alarm activated Mute mode activated Flight mode activated Error occurred or caution required Battery power level 22 Basics Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. The screen is locked with Swipe, the default screen lock method. Press the Power key or the Home key and swipe in any direction to unlock the screen. To change the screen lock method, on the Apps screen, tap Settings → Lock screen and security → Screen lock type, and then select a method. When you set a pattern, PIN, password, or fingerprint for the screen lock method, you can protect your personal information by preventing others from accessing your device. After setting the screen lock method, the device will require an unlock code whenever unlocking it. • Swipe: Swipe in any direction on the screen to unlock it. • Pattern: Draw a pattern with four or more dots to unlock the screen. • PIN: Enter a PIN with at least four numbers to unlock the screen. • Password: Enter a password with at least four characters, numbers, or symbols to unlock the screen. • None: Do not set a screen lock method. • Fingerprints: Register your fingerprints to unlock the screen. Refer to Fingerprint recognition for more information. If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it. 23 Basics Notification panel Using the notification panel When you receive new notifications, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen. You can use the following functions on the notification panel. Launch Settings. Select a user account. Quick setting buttons View more quick setting buttons. Launch Quick connect. Adjust the brightness. Tap a notification and perform various actions. Clear all notifications. Access the notification settings. Using quick setting buttons Tap quick setting buttons to activate some features. Swipe to the left or right on the buttons to view more buttons. To view more detailed settings, tap and hold a button. area, or tap To rearrange buttons, tap location. → EDIT, tap and hold a button, and then drag it to another 24 Basics S Finder Search for a wide variety of content with a keyword. Searching for content on the device Open the notification panel and tap → S Finder. Enter a keyword in the search field or tap and say a keyword. To get more refined results, tap Filter under the search field, and then select filter details. Setting search categories You can set search categories to search for content in specific search fields. Tap MORE → Select search locations and select categories. Entering text Keyboard layout A keyboard appears automatically when you enter text to send emails, create memos, and more. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Additional keyboard functions Hide the keyboard. Delete a preceding character. Break to the next line. Move the cursor. Enter punctuation marks. Change the input language. Enter emoticons. Enter a space. 25 Basics Changing the input language Tap → Languages and types → Add input languages, and then select the languages to use. Tap the input language key to switch between the input languages. Changing the keyboard layout Tap → Languages and types, select a language under Languages and types, and then select a keyboard layout to use. Additional keyboard functions • → CANGJIE: Switch to the qwerty keyboard. • → STROKE: Switch to stroke mode. Tap stroke keys to enter a character. Tap you are unsure about which stroke to enter. • when → HANDWRITING: Switch to handwriting mode. Enter punctuation marks. Enter emoticons. This feature may not be available depending on the region or service provider. • : Enter text by voice. Change the voice input settings. Start or pause entering text by voice. • : Add an item from the clipboard. • : Switch to the floating or split keyboard. You can move the keyboard to another location by dragging the tab. • : Change the keyboard settings. 26 Basics Copying and pasting 1 Tap and hold over text. 2 Drag or to select the desired text, or tap Select all to select all text. 3 Tap Copy or Cut. The selected text is copied to the clipboard. 4 Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap Clipboard and select the text. Dictionary Look up definitions for words while using certain features, such as when browsing webpages. 1 Tap and hold over a word that you want to look up. If the word you want to look up is not selected, drag or to select the desired text. 2 Tap Dictionary on the options list. If a dictionary is not preinstalled on the device, tap Move to Manage dictionaries → next to a dictionary to download it. 3 View the definition in the dictionary pop-up window. To switch to the full screen view, tap . Tap the definition on the screen to view more definitions. In the detailed view, tap to add the word to your favourite words list or tap Search Web to use the word as a search term. 27 Basics Screen capture Capture a screenshot while using the device. Capturing screenshots Press and hold the Home key and the Power key simultaneously. You can view captured images in Gallery. You can also capture screenshots by swiping your hand to the left or right across the screen. If this feature is not activated, open the Apps screen, tap Settings → Advanced features → Palm swipe to capture and tap the switch to activate it. It is not possible to capture a screenshot while using some apps and features. Smart capture You can capture the current screen and scrollable area. You can also immediately crop and share the captured screen. If this feature is not activated, open the Apps screen, tap Settings → Advanced features → Smart capture, tap the switch to activate it, and then capture a screenshot. On the screen you are capturing, use one of the following options: • Capture more: Capture more content that continues across multiple screens, such as a web page. The screen will automatically scroll down and more content will be captured. • Share: Share the screenshot. • Crop: Crop a portion from the screenshot. 28 Basics Opening apps On the Home screen or the Apps screen, select an app icon to open it. To open an app from the list of recently used apps, tap and select a recent app window. Closing an app Tap and drag a recent app window to the left or right to close it. To close all running apps, tap CLOSE ALL. Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view 29 Basics Split screen view 1 Tap to open the list of recently used apps. 2 Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. 3 Swipe to the left or right to select another app to launch. You can also launch the split screen view by tapping and holding 30 . Basics Using additional options When using apps in the split screen view, select an app window and tap the circle between the app windows to access the following options: • : Switch locations between app windows. • : Drag and drop text or copied images from one window to another. Tap and hold an item in the selected window and drag it to a location in another window. Some apps may not support this feature. • : Minimise the window. • : Maximise the window. • : Close the app. 31 Basics Adjusting the window size Drag the circle between the app windows up or down to adjust the size of the windows. Pop-up view 1 On the Apps screen, launch an app to use in the pop-up view. 2 Drag down diagonally from either end of the top edge. The app screen will appear in the pop-up view. Drag and drop content. Minimise the window. Close the app. Maximise the window. Moving pop-up windows To move a pop-up window, tap and hold the circle on a window and drag it to a new location. 32 Basics Launching the pop-up view from the split screen view 1 On the split screen view, tap an app window to launch it in the pop-up view. 2 Tap and hold the circle between the app windows. The selected app will launch in a pop-up window. Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can use apps provided by Samsung, without signing in to your account. Create your Samsung account with your email address. To check the list of services that can be used with your Samsung account, visit account.samsung.com. For more information on Samsung accounts, open the Apps screen and tap Settings → Accounts → Samsung account → Help. 33 Basics Registering your Samsung account Registering a new Samsung account If you do not have a Samsung account, you should create one. 1 On the Apps screen, tap Settings → Accounts → Add account. 2 Tap Samsung account → CREATE ACCOUNT. 3 Follow the on-screen instructions to complete creating your account. Registering an existing Samsung account If you already have a Samsung account, register it to the device. 1 On the Apps screen, tap Settings → Accounts → Add account. 2 Tap Samsung account. 3 Enter your email address and password, and then tap SIGN IN. If you forget your account information, tap Forgotten your ID or password?. You can find your account information when you enter the required information and security code displayed that is on the screen. Removing your Samsung account When you remove your registered Samsung account from the device, your data, such as contacts or events, will also be removed. 1 On the Apps screen, tap Settings → Accounts. 2 Tap Samsung account and tap the account to remove. 3 Tap MORE → Remove account → REMOVE ACCOUNT. 4 Enter your Samsung account password and tap CONFIRM. 5 Tap REMOVE ACCOUNT. 34 Basics Transferring data from your previous device You can transfer data from a previous device to your device via Samsung Smart Switch. The following versions of Samsung Smart Switch are available. • Mobile version: Transfer data between mobile devices. You can download the app from Galaxy Apps or Play Store. • Computer version: Transfer data between your device and a computer. You can download the app from www.samsung.com/hk/smartswitch. • Samsung Smart Switch is not supported on some devices or computers. • Limitations apply. Visit www.samsung.com/hk/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Transferring data from a mobile device Transfer data from your previous device to your device. 1 On both devices, download and install Smart Switch from Galaxy Apps or Play Store. 2 Place the devices near each other. 3 Launch Smart Switch on both devices. 4 On the previous device, tap WIRELESS → SEND → CONNECT. 5 On your device, tap WIRELESS → RECEIVE and select the previous device type. 6 Follow the on-screen instructions to transfer data from your previous device. 35 Basics Transferring backup data from a computer Back up data from your previous device to a computer and import the data to your device. 1 On the computer, visit www.samsung.com/hk/smartswitch to download Smart Switch. 2 On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. 3 Connect your previous device to the computer using the USB cable. 4 On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer. 5 Connect your device to the computer using the USB cable. 6 On the computer, follow the on-screen instructions to transfer data to your device. 36 Basics Device and data management Connecting the device to a computer for data transfer Move audio, video, image, or other types of files from the device to the computer, or vice versa. Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage. The devices may not connect properly if they are connected via a USB hub. Directly connect the device to the computer’s USB port. 1 Connect the device to the computer using the USB cable. 2 Open the notification panel, and then tap USB for file transfer → Transferring media files. If the computer cannot recognise your device, tap Transferring images. 3 Tap ALLOW to permit the computer to access your device’s data. When the computer recognises your device, the device will appear in My PC. 4 Transfer files between your device and the computer. Updating the device The device can be updated to the latest software. Updating over the air The device can be directly updated to the latest software by the firmware over-the-air (FOTA) service. On the Apps screen, tap Settings → About device → Download updates manually. 37 Basics Updating with Smart Switch Connect the device to a computer and update the device to the latest software. 1 On the computer, visit www.samsung.com/hk/smartswitch to download and install Smart Switch. 2 On the computer, launch Smart Switch. 3 Connect the device to the computer using a USB cable. 4 If a software update is available, follow the on-screen instructions to update the device. • Do not turn off the computer or disconnect the USB cable while the device is updating. • While updating the device, do not connect other media devices to the computer. Doing so may interfere with the update process. Before updating, disconnect all other media devices from the computer. Backing up and restoring data Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information to a backup account and access it later. You must sign in to your Google or Samsung account to back up or restore data. Refer to Samsung account and Accounts for more information. Using a Samsung account On the Apps screen, tap Settings → Backup and reset → Back up my data for the Samsung account, tap the switches next to the items you want to back up to activate them, and then tap BACK UP NOW. To set the device to automatically back up data, tap the Auto back up switch to activate it. To restore data using a Samsung account, tap Restore. Current data will be deleted from the device to restore the selected items. 38 Basics Using a Google account On the Apps screen, tap Settings → Backup and reset → Back up my data for the Google account, and then tap the switch to activate it. Tap Backup account and select an account as the backup account. To restore data using a Google account, tap the Automatic restore switch to activate it. When you reinstall apps, backed up settings and data will be restored. Performing a data reset Delete all settings and data on the device. Before performing a factory data reset, ensure you back up all important data stored on the device. Refer to Backing up and restoring data for more information. On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE EVERYTHING. The device automatically restarts. Quick connect Introduction Quickly search for and connect with nearby devices, such as Bluetooth headsets or TVs, using the Quick connect feature. • If the device you want to connect does not support the Quick connect feature, activate its Wi-Fi Direct or Bluetooth feature before launching Quick connect on your device. • Connection methods may vary depending on the type of connected devices or the shared content. 39 Basics Connecting to other devices 1 Open the notification panel and tap Quick connect. The Wi-Fi and Bluetooth features are activated automatically. If Quick connect is not visible on the notification panel, tap Quick connect switch to activate it. → EDIT and tap the 2 Tap Scan for nearby devices. If there is no previously connected device, the device will automatically search for nearby devices. 3 Select a device from the list and connect to it by following the on-screen instructions. The next steps may vary depending on the connected device. To change your device’s visibility setting, tap MORE → Set device visibility, and then select an option. Sharing content Share content with the connected devices. 1 Open the notification panel and tap Quick connect. 2 Tap Scan for nearby devices. 3 Select a device from the list of detected devices. 4 Tap Share content and select a media category. 5 Follow the on-screen instructions to send content to the connected device. The next steps may vary depending on the selected media category. 40 Basics Connecting to a TV Connect your device and a TV to view the device’s content on the larger screen. You may be able to use more features depending on the connected TV. 1 Turn on the TV and place your device close to the TV. 2 Open the notification panel and tap Quick connect → Scan for nearby devices. 3 Select the TV. The list of features you can use with the TV appears. 4 Select a feature and follow the on-screen instructions to use the feature. Available features may vary depending on the TV. • Smart View: View your device’s content on the TV screen. You may need to activate the Screen Mirroring feature on the TV depending on the TV you want to connect. If the TV does not support the Screen Mirroring feature, use compatible accessories to enable the feature. Compatible accessories include HomeSync and an AllShare Cast dongle. • TV to mobile device: Watch TV on your device’s screen. You can continue watching TV within the allowed connection range. • Control TV: Use your device as a remote control for the TV. • Register TV / Deregister TV: Register the TV to your device to use additional features, such as Control TV. • Some files may be buffered during playback, depending on the connection. • If the TV does not support High-bandwidth Digital Content Protection (HDCP), you cannot view Digital Rights Management (DRM)-protected content on the TV. 41 Basics Streaming content on the registered TV If you register a TV to your device, you can more easily connect to the TV while playing content. When your device recognises the registered TV while you are watching content, the icon will appear on the device. Tap the icon to stream the content from your device to your TV. • This feature is supported only by the device’s default gallery app. • When the registered TV is connected to an electric socket, you can use this feature even if the TV screen is turned off. Sharing features Share content by using various sharing options. The following actions are an example of sharing images. 1 Tap Gallery on the Apps screen. 2 Select an image. 3 Tap Share and select a sharing method, such as Bluetooth and email. You can also use the following options: • Smart View: View your device’s displayed content on a larger screen via a wireless connection. • Nearby sharing: Share content with nearby devices via Wi-Fi Direct, Bluetooth, and more. • Print: Print content using the printer plug-ins installed on the device. 4 Follow the on-screen instructions to share the image with others. When the image is sent to the recipients’ devices, a notification will appear on their devices. Tap the notification to view or download the image. 42 Applications Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Tap Galaxy Apps on the Apps screen. This app may not be available depending on the region or service provider. Installing apps Browse apps by category or tap SEARCH to search for a keyword. Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions. To change the auto update settings, tap → Settings → Auto update apps, and then select an option. Play Store Purchase and download apps. Tap Play Store on the Apps screen. Installing apps Browse apps by category or search for apps by keyword. Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions. To change the auto update settings, tap then select an option. 43 → Settings → Auto-update apps, and Applications Managing apps Uninstalling or disabling apps On the Apps screen, tap EDIT. The icon appears on the apps that you can disable or uninstall. Select an app and tap DISABLE or OK. Alternatively, on the Apps screen, tap Settings → Applications → Application manager, select an app, and then tap DISABLE or UNINSTALL. • DISABLE: Disable selected default apps that cannot be uninstalled from the device. • UNINSTALL: Uninstall downloaded apps. Enabling apps On the Apps screen, tap Settings → Applications → Application manager → Disabled, select an app, and then tap ENABLE. → Setting app permissions For some apps to operate properly, they may need permission to access or use information on your device. When you open an app, a pop-up window may appear and request access to certain features or information. Tap ALLOW on the pop-up window to grant permissions to the app. To view your app permission settings, open the Apps screen and tap Settings → Applications → Application manager. Select an app and tap Permissions. You can view the app’s permissions list and change its permissions. To view or change app permission settings by permission category, open the Apps screen, tap Settings → Privacy → App permissions. Select an item and tap the switches next to apps to grant permissions. If you do not grant permissions to apps, the basic features of the apps may not function properly. 44 Applications Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating contacts manually 1 Tap Contacts on the Apps screen. 2 Tap and select a storage location. 3 Enter contact information. • : Add an image. • / : Add or delete a contact field. 4 Tap SAVE. Importing contacts Import contacts from storage services to your device. 1 Tap Contacts on the Apps screen. 2 On the contacts list, tap MORE → Settings → Import/Export contacts → IMPORT and select an import option. Searching for contacts On the Apps screen, tap Contacts. Use one of the following search methods: • Scroll up or down the contacts list. • Drag a finger along the index at the left side of the contacts list to scroll through it quickly. • Tap the search field at the top of the contacts list and enter search criteria. 45 Applications Once a contact is selected, take one of the following actions: • : Add to favourite contacts. • : Compose an email. Sharing contacts You can share contacts with others by using various sharing options. 1 Tap Contacts on the Apps screen. 2 On the contacts list, tap MORE → Share. 3 Tick contacts and tap SHARE. 4 Select a sharing method. Internet Introduction Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages 1 Tap Internet on the Apps screen. 2 Tap the address field. 3 Enter the web address or a keyword, and then tap Go. 46 Applications To view the toolbars, drag your finger downwards slightly on the screen. Access additional options. Move to the previously visited page. View your bookmarks, saved webpages, and recent history. Close the tab. Open the homepage. Open a new tab. Refresh the current webpage. Using secret mode In secret mode, you can separately save and manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your fingerprint. Activating secret mode Tap MORE → Enable Secret mode. If you are using this feature for the first time, set whether to use a password for secret mode. In secret mode, you cannot use some features, such as screen capture. In secret mode, the device will change the colour of the toolbars. Changing security settings You can change your password or the lock method. Tap MORE → Settings → Privacy → Secret mode security → Change password. To set your registered fingerprint as the lock method along with the password, tap the Fingerprints switch to activate it. Refer to Fingerprint recognition for more information about using your fingerprints. Deactivating secret mode Tap MORE → Disable Secret mode. Alternatively, close the Internet app. 47 Applications Email Setting up email accounts Set up an email account when opening Email for the first time. 1 Tap Email on the Apps screen. 2 Enter the email address and password, and then tap SIGN IN. To manually register a company email account, tap MANUAL SETUP. 3 Follow the on-screen instructions to complete the setup. To set up another email account, tap MORE → Settings → Add account. If you have more than one email account, you can set one as the default account. Tap MORE → Settings → MORE → Set default account. Sending emails 1 Tap to compose an email. 2 Add recipients and enter an email text. 3 Tap SEND to send the mail. Reading emails When Email is open, the device will automatically retrieve new emails. To manually retrieve emails, swipe downwards on the screen. Tap an email on the screen to read it. If email syncing is disabled, new emails cannot be retrieved. To enable email syncing, tap MORE → Settings → your account name, and then tap the Sync account switch to activate it. 48 Applications Camera Introduction Take photos and record videos using various modes and settings. Basic shooting You can take photos or record videos. View your photos and videos in Gallery. Tap Camera on the Apps screen. Camera etiquette • Do not take photos or record videos of other people without their permission. • Do not take photos or record videos where legally prohibited. • Do not take photos or record videos in places where you may violate other people’s privacy. Taking photos or recording videos 1 Tap the image on the preview screen where the camera should focus. 2 Tap to take a photo or tap to record a video. To take a series of photos, tap and hold . • Spread two fingers apart on the screen to zoom in, and pinch to zoom out. • To adjust the brightness of photos or videos, tap the screen. When the adjustment bar appears, drag the adjustment bar towards or . • To capture an image from the video while recording, tap Capture. • To change the focus while recording a video, tap where you want to focus. To focus on the centre of the screen, tap . 49 Applications Preview thumbnail Current mode Record a video. Quick settings Take a photo. Switch between the front and rear cameras. Camera settings Shooting modes On the preview screen, swipe to the right to access the list of shooting modes. Or, swipe to the left to view photos and videos you have captured. • The preview screen may vary depending on the shooting mode and which camera is being used. • The camera automatically shuts off when unused. • Make sure that the lens is clean. Otherwise, the device may not work properly in some modes that require high resolutions. • The front camera features a wide-angle lens. Minor distortion may occur in wideangle photos and does not indicate device performance problems. • The maximum recording time may reduce when you record video at high resolution. Launching Camera on the locked screen To quickly take photos, launch Camera on the locked screen. On the locked screen, drag outside the large circle. • This feature may not be available depending on the region or service provider. • Some camera features are not available when you launch Camera from the locked screen while the security features are activated. 50 Applications Locking the focus and exposure Strong light/dark contrast and the subject being outside the auto focus area may make it difficult to achieve an appropriate exposure. Lock the focus or exposure and then take a photo. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked. The setting remains locked even after you take a photo. This feature is only available in some shooting modes. Customising shooting modes On the preview screen, tap MODE and select a mode. To view information for each mode, tap Info. Auto mode Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo. On the preview screen, tap MODE → Auto. Pro mode Take photos while manually adjusting various shooting options, such as exposure value and ISO value. On the preview screen, tap MODE → Pro. Select options and customise the settings, and to take a photo. then tap • : Select an appropriate white balance, so images have a true-to-life colour range. • : Select an ISO value. This controls camera light sensitivity. Low values are for stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects. However, higher ISO settings can result in noise in photos. • : Change the exposure value. This determines how much light the camera’s sensor receives. For low-light situations, use a higher exposure. 51 Applications Panorama Take a series of photos horizontally or vertically and then stitch them together to create a wide scene. On the preview screen, tap MODE → Panorama. To get the best shots using panorama mode, follow these tips: • Move the camera slowly in one direction. • Keep the image within the frame on the camera’s viewfinder. If the preview image is out of the guide frame or you do not move the device, the device will automatically stop taking photos. • Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain wall. Virtual shot Take a series of photos while circling a subject to create a view of the subject from multi angles. You can view the subject from different angles by dragging your finger left or right on the photo. 1 On the preview screen, tap MODE → Virtual shot. 2 Place a subject in the centre of the preview screen and tap . 3 Move the device around the subject slowly in one direction to take more photos. When the arrow becomes completely yellow or when you stop circling the subject, the device will automatically stop taking photos. 52 Applications Viewing virtual shot photos 1 On the preview screen, tap the preview thumbnail. 2 Tap . 3 Drag your finger left or right on the screen, or slowly swivel the device left or right to view the subject from different angles. HDR (Rich tone) Take photos with rich colours and reproduce details even in bright and dark areas. On the preview screen, tap MODE → HDR (Rich tone). Without effect With effect Shot & more Take a series of photos and modify them by applying various effects using the shooting modes. The zoom feature is not available while taking photos in this mode. 1 On the preview screen, tap MODE → Shot & more. 2 Tap . The device takes a series of photos and displays the available shooting modes. 53 Applications 3 Select a shooting mode and apply an effect to the photos. • Best photo: Save the best photo in the series. To view other photos in the series, swipe . to the left or right. The device recommends the best photo and identifies it with • Eraser: Erase unwanted moving objects. Tap to restore the original photo. Tap to erase unwanted moving objects. • Drama shot: Combine a series of photos to create an image that shows motion trails. Extend the motion trail in the image by selecting more photos from the bottom of the screen. • Panning shot: Apply an effect to the subject’s background that makes the subject appear to be moving fast. Tap Objects to select a subject. Tap Motion blur to change the angle of blurring to apply to the background. Tap and draw a circle with your finger around the large circle to adjust the angle of blurring. To adjust the level of background blurring, drag the adjustment bar. 4 When you are finished editing photos, tap SAVE. Dual camera When you take a landscape photo with the rear camera, the photo or video captured by the front camera appears in an inset window, or vice versa. Use this feature to take a beautiful landscape photo and a self-portrait simultaneously. On the preview screen, tap MODE → Dual camera. Tap recording. to take a photo or tap to start Select a frame type for the inset window. You can record videos in dual camera mode for up to 5 minutes in Full HD and up to 10 minutes in HD or VGA. 54 Applications Selfie Take self-portraits with the front camera. 1 On the preview screen, tap to switch to the front camera for self-portraits. 2 Tap MODE → Selfie. 3 Face the front camera lens. 4 When the device detects your face, tap the screen to take a photo of yourself. To take a photo using your palm, tap and tap the Gesture control switch to activate it. Show your palm to the front camera. After recognising your palm, the device will take a photo after a few seconds. Interval shot Take series of self-portraits at an interval and save photos you want. 1 On the preview screen, tap to switch to the front camera for self-portraits. 2 Tap MODE → Interval shot. 3 Face the front camera lens. 4 When the device detects your face, tap the screen to take a photo of yourself. The device will take four photos at the two-second intervals. To take a photo using your palm, tap and tap the Gesture control switch to activate it. Show your palm to the front camera. After recognising your palm, the device will take a photo after a few seconds. 5 Tick photos you want to save and tap SAVE. 55 Applications Downloading modes Download more shooting modes from Galaxy Apps. On the preview screen, tap MODE → Download. Some downloaded shooting modes do not have access to every feature. Camera settings Quick settings On the preview screen, use the following quick settings. The available options may vary depending on the shooting mode and which camera is being used. • : Select a filter effect to use when taking photos or recording videos. To download more effects, tap Download. • : Select a metering method. This determines how light values are calculated. Centreweighted uses the light in the centre portion of the shot to calculate the exposure of the shot. Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot. Matrix averages the entire scene. • : Select the length of the delay before the camera automatically takes a photo. • : Adjust the slide bar to take a photo with lightened faces for gentler images. • : Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory. The resolution of a photo may be affected by lighting conditions when taking photos with the front camera. 56 Applications Camera settings On the preview screen, tap . The available options may vary depending on the shooting mode and which camera is being used. • Video size (rear) / Video size (front): Select a resolution for videos. Using a higher resolution will result in higher quality videos, but they will take up more memory. • Gesture control: Set the device to detect your palm, so you can use it to take selfportraits. • Save pictures as previewed: Invert the image to create a mirror-image of the original scene, when taking photos with the front camera. • Video stabilisation: Activate anti-shake to reduce or eliminate blurry image resulting from camera shake while recording a video. • View mode: Change the aspect ratio of the preview screen. • Grid lines: Display viewfinder guides to help composition when selecting subjects. • Location tags: Attach a GPS location tag to the photo. • GPS signal strength may decrease in locations where the signal is obstructed, such as between buildings or in low-lying areas, or in poor weather conditions. • Your location may appear on your photos when you upload them to the Internet. To avoid this, deactivate the location tag setting. • Review pictures: Set the device to show photos after capturing them. • Storage location: Select the memory location for storage. • Volume keys function: Set the device to use the Volume key to control the shutter or zoom function. • Reset settings: Reset the camera settings. 57 Applications Gallery Introduction View and manage photos and videos stored in the device. Viewing images 1 Tap Gallery on the Apps screen. 2 Select an image. Move to the previous screen. More options Add the image to favourites. Share the image with others. Modify the image. Automatically adjust the image. Delete the image. Image and video preview thumbnails To hide or show the menus, tap the screen. 58 Applications Deleting images or videos Deleting an image or a video Select an image or a video and tap Delete at the bottom of the screen. Deleting multiple images and videos 1 On the main Gallery screen, tap and hold an image or a video to delete. 2 Tick the images or videos to delete. 3 Tap DELETE. Sharing images or videos Select an image or a video, tap Share at the bottom of the screen, and then select a sharing method. S Planner Introduction Manage your schedule by entering upcoming events or tasks in your planner. Creating events 1 Tap S Planner on the Apps screen. 2 Tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap 59 . Applications 3 Enter event details. Enter a title. Select a calendar to use or sync with. Set a start and end date for the event. Set an alarm. Enter the location of the event. Attach a map showing the location of the event. Add more details. 4 Tap SAVE to save the event. Creating tasks 1 Tap S Planner on the Apps screen. 2 Tap TASKS. 3 Enter task details and tap TODAY or TOMORROW to set a due date. To add more details, tap . 4 Tap SAVE to save the task. Syncing events and tasks with your accounts On the Apps screen, tap Settings → Accounts, select an account service, and then tap the Sync Calendar switch to sync events and tasks with the account. To add accounts to sync with, open the Apps screen and tap S Planner → MORE → Manage calendars → Add account. Then, select an account to sync with and sign in. When an account is added, it will appear on the list. 60 Applications SideSync Introduction SideSync allows you to easily share your screen and data between Samsung Android smartphones, tablets, and any computers. After you connect your devices, a virtual screen will appear on the connected tablet or computer. You can check notifications from the dashboard or in pop-up windows. Before you start • The SideSync app must be installed on both devices that you want to connect. If SideSync is not installed, use one of the following methods to download and install it: – – To download and install SideSync on your Samsung Android tablet or smartphone, search for SideSync in Galaxy Apps or Play Store. If your device does not support SideSync, you may not be able to find the app. – – To download and install SideSync on your computer, visit www.samsung.com/hk/sidesync. On the webpage, you can also find the information about SideSync system requirements. • To connect your smartphone and tablet, they must support Wi-Fi Direct. • To wirelessly connect your tablet and computer, they must be connected to the same wireless access point. 61 Applications Connecting to computers or smartphones Connecting to a computer 1 Connect your tablet to your computer using a USB cable. Alternatively, connect both devices to the same access point. 2 Launch SideSync on both devices. 3 Tap START on both devices. Both devices will scan each other and connect. Then, the dashboard will appear on your computer. Connecting to a smartphone via Wi-Fi Direct 1 Launch SideSync on both your tablet and smartphone. 2 Tap START on both devices. Both devices will scan each other and connect. 3 On your tablet, select your smartphone from the detected devices list. 62 Applications 4 On the smartphone, accept the connection request. The dashboard will appear on your tablet. Connecting devices automatically If two devices have been previously connected, you can set them to reconnect automatically. On the tablet, tap SideSync → MORE → Settings, and then tap the Auto connect devices switch to activate the auto connection feature. Alternatively, on the dashboard, tap MORE → Settings → Connections and activate the auto connection feature. Using the dashboard Launch frequently used apps or view notifications from your tablet. When you tap a notification, the related app or program will launch. The following is an image of the tablet’s dashboard on the computer. Minimise the dashboard. Access additional options. Close the dashboard. Turn on the virtual tablet screen. Add more apps. Tap a notification and perform various actions. You can rearrange or delete apps when you right-click on an app icon. 63 Applications Continuing media playback You can pause music or videos on your tablet and continue playback on another device. On the dashboard, select the play button on the music controller or a video notification. Playback will pause on your tablet and start playing on your other device. The connected device’s music controller and a video notification will appear only when you play media files via the default music or video app. Sharing a webpage You can open a webpage on your tablet and display it in the web browser of the connected device. While browsing webpages on your tablet, a web access notification will appear on the dashboard. On the dashboard, select the notification. Then, the same webpage will appear on your connected device. Using the virtual screen SideSync mirrors a device’s screen on another device. You can use a device’s functions via the virtual screen. The following is an image of the virtual tablet screen on the computer. On the dashboard, tap Tablet screen. • Some functions may not work through the virtual screen. • The appearance and functions of the virtual screen may vary depending on the connected device. Close the virtual screen. Minimise the virtual screen. Maximise the virtual screen. 64 Applications Tap to use the following options: • Always on top: Set the virtual screen to always stay on top. • Rotate: Rotate the screen. • Window transparency: Adjust the transparency level of the virtual screen. • Capture: Capture a screenshot. • Enable Presentation mode: Turn on the tablet’s screen to control it from both your computer and tablet. This feature may not be available depending on the connected device. To move the virtual screen, click and drag the top of the virtual screen to a new location. To adjust the size of the virtual screen, place the mouse pointer over the edge of the virtual screen, then click and drag it. Switching between screens To use your tablet’s actual screen, press the Power key or the Home key on your tablet. The virtual screen turns off and the tablet’s screen turns on. To return to the virtual screen, click the virtual tablet screen on the computer. The actual screen turns off and the virtual screen turns on. You can view and control the virtual screen and the connected device’s screen → Enable Presentation mode to turn simultaneously. On the virtual screen, tap on the connected device’s screen. This feature may not be available depending on the connected device. Sharing files and clipboard Copying files to the computer 1 Tap and hold a file to enter edit mode on the virtual tablet screen. 2 Tick more files to copy. 3 Tap and hold the selected files, and then drag and drop them outside of the virtual screen. The files will be copied to the intended location. 65 Applications For example, when you move an image from your tablet to an open Word document on your computer, the image will be inserted into the Word document. Copying files to your tablet Select files on the computer and drag them to the dashboard or the virtual tablet screen. The files will be saved in the My Files → Device storage → SideSync folder. While composing an email on the virtual screen, the copied files will be attached to the email being composed. When the tablet’s virtual screen and actual screen are turned on, you cannot share files. Sharing clipboard You can conveniently copy and paste text between the connected devices via the clipboard sharing feature. Copy or cut text from the virtual screen and paste it into a text field outside of the virtual screen, or vice versa. 66 Applications Sharing the computer’s keyboard and mouse Use your tablet’s screen as a dual monitor and control it with the computer’s keyboard and mouse. 1 On the dashboard, tap MORE → Enable Keyboard and mouse sharing. If the virtual screen is open, it will disappear from the computer’s screen. 2 Move the mouse pointer to the left or right edge of the computer’s screen to go to your tablet’s screen. The mouse pointer will appear on your tablet’s screen. 3 On your tablet, use the computer’s keyboard and mouse to perform actions, such as entering text, copying and pasting, and selecting items. To control the computer with the mouse again, return the pointer to the computer’s screen. 67 Applications Music Listen to music sorted by category and customise playback settings. Tap Music on the Apps screen. Select a category, and then select a song to play. Tap the album image at the bottom of the screen to open the music player screen. Open the playlist. Access additional options. Access the sound quality and effects settings. Set the file as your favourite song. Adjust the volume. Change the repeat mode. Turn on shuffle. Skip to the previous song. Tap and hold to rewind. Skip to the next song. Tap and hold to fast-forward. Pause and resume playback. 68 Applications Video Watch videos stored in the device and customise playback settings. Tap Video on the Apps screen. Select a video to play. Open the playlist. Access additional options. Pause and resume playback. Rewind or fast-forward by dragging the bar. Adjust the volume. Move the control panel to the left. Move the control panel to the right. Change screen ratio. Switch to the pop-up video player. Skip to the previous video. Tap and hold to rewind. Skip to the next video. Tap and hold to fast-forward. Drag your finger up or down on the left side of the playback screen to adjust the brightness, or drag your finger up or down on the right side of the playback screen to adjust the volume. To rewind or fast-forward, swipe to the left or right on the playback screen. 69 Applications My Files Access and manage various files stored in the device or in other locations, such as cloud storage services. On the Apps screen, tap My Files. View files by category or view files stored in the device or a cloud storage service. To check the status of used and available memory, tap STORAGE USAGE. To search for files or folders, tap SEARCH. Memo Create memos and organise them by category. On the Apps screen, tap Memo. Composing memos Tap on the memos list and enter a memo. While composing a memo, use the following options: • Category: Create or set a category. • Tasks: Add tick boxes at the beginning of each row to create a list of tasks. • Image: Insert images. • Drawing: Write or draw memos to insert. You can select pen thickness and colour. • Voice: Make a voice recording to insert. To save the memo, tap SAVE. To edit a memo, tap a memo, and then tap the content of the memo. Searching for memos Tap SEARCH on the memos list and enter a keyword to search for memos that include the keyword. 70 Applications Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. ALARM On the Apps screen, tap Clock → ALARM. Setting alarms Set an alarm time and tap SAVE. To open the keypad to enter an alarm time, tap the time input field. To set an alarm with various alarm options, tap OPTIONS, set alarm options, and then tap SAVE. To activate or deactivate alarms, tap the clock icon next to the alarm in the alarms list. Stopping alarms Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap SNOOZE to repeat the alarm after a specified length of time. Deleting alarms Tap on an alarm in the list of alarms. WORLD CLOCK On the Apps screen, tap Clock → WORLD CLOCK. Creating clocks Enter a city name or select a city from the globe, and then tap Deleting clocks Tap on a clock. 71 . Applications STOPWATCH 1 On the Apps screen, tap Clock → STOPWATCH. 2 Tap START to time an event. To record lap times while timing an event, tap LAP. 3 Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. TIMER 1 On the Apps screen, tap Clock → TIMER. 2 Set the duration, and then tap START. To open the keypad to enter the duration, tap the duration input field. 3 Tap DISMISS when the timer goes off. Calculator Perform simple or complex calculations. Tap Calculator on the Apps screen. To clear the history, tap CLEAR HISTORY. 72 Applications Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. Refer to Accounts for more information. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider. Chrome Search for information and browse webpages. Gmail Send or receive emails via the Google Mail service. Maps Find your location on the map, search for locations, and view location information for various places. Play Movies & TV Download videos to watch from Play Store. Drive Store your content on the cloud, access it from anywhere, and share it with others. YouTube Watch or create videos and share them with others. 73 Applications Photos Search for, manage, and edit all your photos and videos from various sources in one place. Hangouts Chat with your friends individually or in groups and use images, emoticons, and video calls while you are chatting. Google Search quickly for items on the Internet or your device. Voice Search Search quickly for items by saying a keyword or phrase. 74 Settings Introduction Customise settings for functions and apps. You can make your device more personalised by configuring various setting options. On the Apps screen, tap Settings. To search for settings by entering keywords, tap SEARCH. Wi-Fi Connecting to a Wi-Fi network Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. Turn off Wi-Fi to save the battery when not in use. 1 On the Settings screen, tap Wi-Fi, and then tap the switch to activate it. 2 Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon. 3 Tap CONNECT. • Once the device connects to a Wi-Fi network, the device will reconnect to that network each time it is available without requiring a password. To prevent the device connecting to the network automatically, select it from the list of networks and tap FORGET. • If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature or the wireless router. 75 Settings Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. 1 On the Settings screen, tap Wi-Fi, and then tap the switch to activate it. 2 Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature. 3 Select a device to connect to. The devices will be connected when the other device accepts the Wi-Fi Direct connection request. Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. 1 Tap Gallery on the Apps screen. 2 Select an image. 3 Tap Share → Wi-Fi Direct and select a device to transfer the image to. 4 Accept the Wi-Fi Direct connection request on the other device. If the devices are already connected, the image will be sent to the other device without the connection request procedure. Ending the device connection 1 Tap Wi-Fi on the Settings screen. 2 Tap Wi-Fi Direct. The device displays the connected devices in the list. 3 Tap the device name to disconnect the devices. 76 Settings Bluetooth Introduction Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced. • Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device. • Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices 1 On the Settings screen, tap Bluetooth, and then tap the switch to activate it. The detected devices are listed. 2 Select a device to pair with. If the device you want to pair with is not in the list, request that the device turns on its visibility option. Refer to the other device’s user manuals. Your device is visible to other devices while the Bluetooth settings screen is open. 3 Accept the Bluetooth connection request on your device to confirm. The devices will be connected when the other device accepts the Bluetooth connection request. 77 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. 1 Tap Gallery on the Apps screen. 2 Select an image. 3 Tap Share → Bluetooth, and then select a device to transfer the image to. If your device has paired with the device before, tap the device name without confirming the auto-generated passkey. If the device you want to pair with is not in the list, request that the device turns on its visibility option. 4 Accept the Bluetooth connection request on the other device. Unpairing Bluetooth devices 1 Tap Bluetooth on the Settings screen. The device displays the paired devices in the list. 2 Tap next to the device name to unpair. 3 Tap Unpair. Flight mode This disables all wireless functions on your device. You can use only non-network services. On the Settings screen, tap Flight mode. Make sure the device is turned off during takeoff and landing. After takeoff, you can use the device in flight mode if allowed by aircraft personnel. 78 Settings Data usage Keep track of your data usage amount. On the Settings screen, tap Data usage. More connection settings Options Customise settings to control other features. On the Settings screen, tap More connection settings. • Nearby device scanning: Set the device to scan for nearby devices to connect to. • Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files. Refer to Printing for more information. • VPN: Set up and connect to virtual private networks (VPNs). • Ethernet: The Ethernet option is available when an Ethernet adaptor is connected to the device. Use this option to activate the Ethernet feature and configure network settings. Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to. 1 On the Settings screen, tap More connection settings → Printing → Download plug-in. 2 Search for a printer plug-in in Play Store. 79 Settings 3 Select a printer plug-in and install it. 4 Select the printer plug-in and tap the switch to activate it. The device searches for printers that are connected to the same Wi-Fi network as your device. To add printers manually, tap MORE → Add printer → ADD PRINTER. To change print settings, tap MORE → Printing settings. Printing content While viewing content, such as images or documents, tap Share → Print → printers, and then select a printer. → All Smart Manager Introduction The Smart manager provides an overview of the status of your device’s battery, storage, RAM, and system security. You can also automatically optimise the device with a tap of your finger. 80 Settings Using the quick optimisation feature On the Settings screen, tap Smart Manager → CLEAN ALL. The quick optimisation feature improves device performance through the following actions. • Clearing some memory. • Deleting unnecessary files and closing apps running in the background. • Scanning for malware. Battery On the Settings screen, tap Smart Manager → Battery. Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features. • The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. • You cannot receive notifications from apps that use power saving mode. Managing the battery To save battery power by setting whether to optimise the battery usage for each app, tap DETAIL for the app power saving and tap the App power saving switch to activate it. Storage Check the status of the used and available memory. On the Settings screen, tap Smart Manager → Storage. Managing the memory To delete residual files, such as cache, tap DELETE. To delete files or uninstall apps that you do not use any more, tap DETAIL for the user data and select a category. Then, tick items to select and tap DELETE. 81 Settings RAM On the Settings screen, tap Smart Manager → RAM. To speed up your device by reducing the amount of RAM you are using, tap END ALL to close all background apps. Device security Check the device’s security status. This feature scans your device for malware. On the Settings screen, tap Smart Manager → Device security. Applications Manage the device’s apps and change their settings. On the Settings screen, tap Applications. • Application manager: View and manage the apps on your device. • Default applications: Select a default setting for using apps. • Application settings: Customise the settings for each app. Sound Change settings for various sounds on the device. On the Settings screen, tap Sound. • Sound mode: Set the device to use sound mode or silent mode. • Volume: Adjust the volume level for music and videos, system sounds, and notifications. • Notification sounds: Select a default notification sound. You can also change the notification settings for each app. • Touch sounds: Set the device to sound when you select an app or option on the touchscreen. • Screen lock sounds: Set the device to sound when you lock or unlock the touchscreen. • Charging sounds: Set the device to sound when it is connected to a charger. • Keyboard sound: Set the device to sound when a key is touched. • Sound quality and effects: Configure additional sound settings. 82 Settings Notifications Change the notification settings for each app. On the Settings screen, tap Notifications. To customise notification settings, tap ADVANCED and select an app. • Allow notifications: Allow notifications from the selected app. • Set as priority: Display notifications at the top of the notification panel and include them in the allowed list when Do not disturb is activated. • Previews in pop-ups: Display notification previews in pop-up windows. • Hide on lock screen: Hide notifications from the selected app when the device is locked. • Hide content on lock screen: Hide the content of notifications from the selected app when the device is locked. • More settings: Customise additional notification settings for the selected app. Do not disturb Set the device to mute notification sounds, except for allowed exceptions. On the Settings screen, tap Do not disturb. • Enable now: Activate Do not disturb mode immediately. • Enable as scheduled: Activate Do not disturb mode at preset times. You can select days and set the start and end times. • Allow exceptions: Customise the settings for allowed exceptions. 83 Settings Display Change the display settings. On the Settings screen, tap Display. • Brightness: Adjust the brightness of the display. • Font: Change the font size and type. • Icon backgrounds: Set whether to display shaded backgrounds to make icons stand out. • Screen timeout: Set the length of time the device waits before turning off the display’s backlight. • Smart stay: Set the device to prevent the display backlight from turning off while you are looking at the display. • Screen mode: Change the screen mode to adjust the display’s colour and contrast. • Screensaver: Set the device to launch a screensaver when the device is charging or connected to a dock. Advanced features Activate advanced features and change the settings that control them. On the Settings screen, tap Advanced features. • Pop-up view gesture: Set the device to view the app screen in the pop-up view. Refer to Pop-up view for more information. • Smart capture: Set the device to capture content that continues across multiple screens, and crop and share the screenshot immediately. Refer to Smart capture for more information. • Palm swipe to capture: Set the device to capture a screenshot when you swipe your hand to the left or right across the screen. You can view the captured images in Gallery. It is not possible to capture a screenshot while using some apps and features. • Easy mute: Set the device to mute alarms by using palm motions or facing the device’s screen downwards. • Direct Share: Set the device to display the people you contacted on the sharing options panel to allow you to share content directly. 84 Settings Users Set up and manage user profiles for personalised settings. On the Settings screen, tap Users. Wallpaper Change the wallpaper settings for the Home screen and the locked screen. On the Settings screen, tap Wallpaper. Home screen Customise the Home screen by adding, deleting, or rearranging Home screen panels, and more. Refer to Home screen options for more information. On the Settings screen, tap Home screen. Lock screen and security Options Change the settings for securing the device. On the Settings screen, tap Lock screen and security. The available options may vary depending on the screen lock method selected. • Screen lock type: Change the screen lock method. • Info and app shortcuts: Change settings for the items displayed on the locked screen. • Notifications on lock screen: Set whether or not to show notification content on the locked screen and select which notifications to display. • Secure lock settings: Change screen lock settings for the selected lock method. • Fingerprints: Register your fingerprint to the device to secure the device or sign in to your Samsung account. Refer to Fingerprint recognition for more information. 85 Settings • Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find my mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. • Unknown sources: Set the device to allow the installation of apps from unknown sources. • Encrypt device: Encrypt your device’s data to prevent others from accessing it if the device is lost or stolen. To use your encrypted device, you must decrypt the device’s data every time you turn on the device. You can set whether your device’s data will be decrypted automatically or whether an unlock code is required. It is not possible to back up or restore data when it is encrypted. If you enter the unlock code incorrectly several times in a row and reach the attempt limit, your device will perform a factory data reset. • Encrypt SD card: Set the device to encrypt files on a memory card. If you reset your device to the factory defaults with this setting enabled, the device will not be able to read your encrypted files. Disable this setting before resetting the device. • Other security settings: Configure additional security settings. Fingerprint recognition In order for fingerprint recognition to function, your fingerprint information needs to be registered and stored in your device. After registering, you can set the device to use your fingerprint for the features below: • Screen lock • Web sign-in • Verify Samsung account • This feature may not be available depending on the region or service provider. • Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. The likelihood of the fingerprint sensor confusing two different fingerprints is very low. However, in rare cases where separate fingerprints are very similar the sensor may recognise them as identical. • If you use your fingerprint as a screen lock method, your fingerprint cannot be used to unlock the screen after restarting the device. You must unlock the device using a pattern, PIN, or password you set when registering the fingerprint. • If your fingerprint is not recognised, you must take the device to a Samsung Service Centre to have it reset. Then, you must re-register your fingerprints. 86 Settings For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance: • The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not scratched or damaged by metal objects, such as coins, keys, and necklaces. • The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity. • Ensure that the fingerprint recognition area and your fingers are clean and dry. • The device may not recognise fingerprints that are affected by wrinkles or scars. • The device may not recognise fingerprints from small or thin fingers. • If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Make sure to cover the entire Home key with your finger. • To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device. • In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object. Registering fingerprints 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one. 3 Tap Add fingerprint. 4 Place your finger on the Home key. 5 After the device detects your finger, lift it up and place it on the Home key again. Repeat this action by moving your finger upwards or downwards until the fingerprint is registered. 87 Settings Deleting fingerprints You can delete registered fingerprints. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Unlock the screen using the preset screen lock method. 3 Tap EDIT. 4 Tick fingerprints to delete and tap REMOVE. Verifying the Samsung account password Use fingerprints to verify your Samsung account password. You can use a fingerprint instead of entering your password, for example, when you purchase content from Galaxy Apps. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Unlock the screen using the preset screen lock method. 3 Tap the Verify Samsung account switch to activate it. 4 Sign in to your Samsung account. Using fingerprints to sign in to accounts You can use your fingerprints to sign in to webpages that support password saving. This feature is only available for webpages that you access via the Internet app. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Unlock the screen using the preset screen lock method. 3 Tap the Web sign-in switch to activate it. 4 Open a webpage that you want to sign in to with a fingerprint. 88 Settings 5 Enter your user name and password, and then tap the webpage’s sign in button. 6 Tick Sign in using your fingerprints and tap REMEMBER. You can use your fingerprint to verify your account and password to sign in to the webpage. Unlocking the screen with fingerprints You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password. 1 On the Settings screen, tap Lock screen and security → Fingerprints. 2 Unlock the screen using the preset screen lock method. 3 Tap the Fingerprint unlock switch to activate it. 4 On the locked screen, place your finger on the Home key and scan your fingerprint. Privacy Options Change the settings for maintaining your privacy and safety. On the Settings screen, tap Privacy. • Location: Change settings for location information permissions. • App permissions: View the list of features and apps that have permission to use them. You can also edit the permission settings. Refer to Setting app permissions for more information. • Private mode: Activate private mode to prevent others from accessing your personal content. Refer to Private mode for more information. • Report diagnostic info: Set the device to automatically send the device’s diagnostic and usage information to Samsung. 89 Settings Private mode Hide personal content in your device to prevent others from accessing it. Activating private mode 1 On the Settings screen, tap Privacy → Private mode, and then tap the switch to activate it. If you are activating private mode for the first time, follow the on-screen instructions to set up a private mode access code. 2 Follow the on-screen instructions to enter the preset private mode access code. Private mode is activated and the icon appears on the status bar. You can view and access the hidden items only when private mode is activated. To hide items stored in the private folder, deactivate private mode. Hiding content 1 On the Apps screen, launch an app to hide items. 2 Select an item and tap MORE → Move to Private. If private mode is not activated, follow the on-screen instructions to enter the preset private mode access code. The selected items will be moved to the private folder. Viewing hidden content You can view hidden items only when private mode is activated. 1 On the Settings screen, tap Privacy → Private mode, and then tap the switch to activate it. 2 Follow the on-screen instructions to enter the preset private mode access code. 3 On the Apps screen, tap My Files → Private. Items moved to the private folder will appear on the screen. 90 Settings Unhiding content 1 In the private folder, tap and hold an item, and then tick items to unhide. 2 Tap MORE → Remove from Private. 3 Select a folder to move the items to, and then tap DONE. The items will be moved to the selected folder. Automatically deactivating private mode You can set the device to automatically deactivate private mode each time the screen turns off. 1 On the Settings screen, tap Privacy → Private mode, and then tap the switch to activate it. 2 Follow the on-screen instructions to enter the preset private mode access code. 3 Tap the Auto disable switch to activate it. When the Auto disable option is enabled, the device will fail to transfer files to the private folder if the screen turns off during transfer. Accessibility Configure various settings to improve accessibility to the device. On the Settings screen, tap Accessibility. • Vision: Customise the settings to improve accessibility for visually impaired users. • Hearing: Customise the settings to improve accessibility for users with hearing impairment. • Dexterity and interaction: Customise the settings to improve accessibility for users who have reduced dexterity. • Direction lock: Change the directional combination settings for unlocking the screen. • Direct access: Set the device to open selected accessibility menus when you press the Home key three times quickly. 91 Settings • Notification reminder: Set the device to alert you to notifications that you have not checked at the interval. • Single tap mode: Set the device to control notifications by tapping the button instead of dragging it. • Manage accessibility: Export or import the accessibility settings to share them with other devices. • Services: View accessibility services installed on the device. Accounts Add your Samsung and Google accounts, or other accounts, to sync with. Adding accounts Some apps used on your device require a registered account. Create accounts to have the best experience with your device. 1 On the Settings screen, tap Accounts → Add account. 2 Select an account service. 3 Follow the on-screen instructions to complete the account setup. To sync content with your accounts, select an account and select items to sync. Removing accounts On the Settings screen, tap Accounts, select an account name, and then tap MORE → Remove account. Google Configure settings for some features provided by Google. On the Settings screen, tap Google. 92 Settings Backup and reset Change the settings for managing settings and data. On the Settings screen, tap Backup and reset. • Back up my data: Back up your personal information and app data to the Samsung server. You can also set the device to automatically back up data. • Restore: Restore previously backed up personal information and app data from your Samsung account. • Back up my data: Set the device to back up settings and app data to the Google server. • Backup account: Set up or edit your Google backup account. • Automatic restore: Set the device to automatically restore settings and app data from the Google server when apps are reinstalled. • Auto restart: Set the device to restart itself at preset times for optimal performance. • Reset settings: Return the device’s settings to the factory default settings without deleting data. • Reset network settings: Return the network connection settings to the factory default settings. • Factory data reset: Return the device to the factory default settings and delete all data. Language and input Select device languages and change settings, such as keyboards and voice input types. Some options may not be available depending on the selected language. On the Settings screen, tap Language and input. • Language: Select a display language for all menus and apps. • Default keyboard: Select a default keyboard type for text input. • Samsung keyboard: Change the Samsung keyboard settings. • Google voice typing: Change the voice input settings. • Text-to-speech: Change the text-to-speech settings. • Pointer speed: Adjust the pointer speed for the mouse or trackpad connected to your device. 93 Settings Battery View battery power information and change power saving options. On the Settings screen, tap Battery. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. • Power saving mode: Activate power-saving mode and change the settings for powersaving mode. Refer to Power saving mode for more information. • Ultra power saving mode: Extend standby time and reduce battery consumption by displaying a simpler layout and allowing limited access to an app. Refer to Ultra power saving mode for more information. • Display battery percentage: Set the device to display the remaining battery life. Storage View memory information for your device. On the Settings screen, tap Storage. The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part of the memory. The available capacity may change when you update the device. Accessories Change the accessory settings. On the Settings screen, tap Accessories. • Automatic unlock: Set the device to unlock automatically when the cover is flipped open. You can use this feature only for some screen lock methods. 94 Settings Date and time Access and alter the following settings to control how the device displays the time and date. On the Settings screen, tap Date and time. If the battery remains fully discharged or removed from the device, the time and date is reset. • Automatic date and time: Automatically update the time and date when moving across time zones. When this feature is deactivated, you can manually set the date and time. • Select time zone: Set the home time zone. • Use 24-hour format: Display time in 24-hour format. User manual View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual. About device Access device information, edit the device name, or update device software. On the Settings screen, tap About device. 95 Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Password: When the device lock feature is enabled, you must enter the password you set for the device. • PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu. • PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. • PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider. Your device displays network or service error messages • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. • You cannot access some options without a subscription. For more information, contact your service provider. Your device does not turn on When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device. 96 Appendix The touchscreen responds slowly or improperly • If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction. • The touchscreen may malfunction in humid conditions or when exposed to water. • Restart your device to clear any temporary software bugs. • Ensure that your device software is updated to the latest version. • If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. Forcing restart If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it. Resetting the device If the methods above do not solve your problem, perform a factory data reset. On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. 97 Appendix The Internet is often disconnected • Ensure that you are not blocking the device’s internal antenna. • When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again. • When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network. The battery icon is empty Your battery is low. Charge the battery. The battery does not charge properly (For Samsung-approved chargers) • Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. • Battery consumption increases when you use messaging features or some apps, such as games or the Internet. • The battery is consumable and the useful charge will get shorter over time. Your device is hot to the touch When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance. If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. 98 Appendix Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following: • Charge the battery. • Free some memory by transferring files to a computer or deleting files from your device. • Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Photo quality is poorer than the preview • The quality of your photos may vary, depending on the surroundings and the photography techniques you use. • If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus. Error messages appear when opening multimedia files If you receive error messages or multimedia files do not play when you open them on your device, try the following: • Free some memory by transferring files to a computer or deleting files from your device. • Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file. • Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com/hk. • Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly. • Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly. 99 Appendix Another Bluetooth device is not located • Ensure that the Bluetooth wireless feature is activated on your device. • Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to. • Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). If the tips above do not solve the problem, contact a Samsung Service Centre. A connection is not established when you connect the device to a computer • Ensure that the USB cable you are using is compatible with your device. • Ensure that you have the proper driver installed and updated on your computer. • If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer. Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations. Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device. A small gap appears around the outside of the device case • This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur. • Over time, friction between parts may cause this gap to expand slightly. There is not enough space in the device’s storage Delete unnecessary data, such as cache, using the Smart manager or manually delete unused apps or files to free up storage space. 100 Copyright Copyright © 2017 Samsung Electronics This manual is protected under international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics. Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. • Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide. • Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. • All other trademarks and copyrights are the property of their respective owners.