Samsung | QA55Q7FAMJ | Samsung 55'' QLED 4K Flat Smart TV Q7F User Manual

USER MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com/register
Model
Serial No.
Before Reading This User Manual
This TV comes with this user manual and an embedded e-Manual.
Before reading this user manual, review the following:
User
Manual
Read this provided user manual to see information about
product safety, installation, accessories, initial configuration,
and product specifications.
e-Manual
For more information about this TV, read the e-Manual
embedded in the product.
•• To open the e-Manual,
> Settings > Support > Open e-Manual
On the website, you can download the user manual and see its contents on your PC or mobile device.
Learning the e-Manual's assistance functions
•• Some menu screens cannot be accessed from the e-Manual.
(Search)
Select an item from the search results to load the corresponding page.
(Index)
Select a keyword to navigate to the relevant page.
(Recent pages)
Select a topic from the list of recently viewed topics.
Learning the functions of the buttons that appear on e-Manual topic pages
English - 2
(Try Now)
Access the associated menu item and try out the feature directly.
(Link)
Access a topic referred to on an e-Manual topic page.
Warning! Important Safety Instructions
Please read the appropriate section that corresponds to the marking on your Samsung product before attempting to
install the product.
CAUTION
Class II product: This symbol indicates
that a safety connection to electrical
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
earth (ground) is not required.
CAUTION: TO REDUCE THE RISK OF ELECTRIC
SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
AC voltage: Rated voltage marked with
ARE NO USER SERVICEABLE PARTS INSIDE. REFER
this symbol is AC voltage.
ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to make
DC voltage: Rated voltage marked with
any kind of contact with any internal part
this symbol is DC voltage.
of this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Caution. Consult instructions for use: This
symbol instructs the user to consult the
user manual for further safety related
information.
•• The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure
reliable operation of this apparatus and to protect it from overheating, these slots and openings must never be
blocked or covered.
–– Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper
ventilation is provided.
–– Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
–– Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric
shock.
•• Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry
tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet, unplug it and
contact an authorised dealer immediately.
•• This apparatus uses batteries. In your community, there might be environmental regulations that require you to
dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
•• Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in fire or
electric shock.
•• Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon
or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they
exit from the appliance.
•• To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set
due to lightning and power line surges.
•• Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of the DC
adaptor corresponds to the local electrical supply.
•• Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric shock.
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•• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this
apparatus.
•• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall outlet,
always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the power cord
with wet hands.
•• If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from
it - unplug it immediately and contact an authorised dealer or service centre.
•• Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for
an extended period of time (especially when children, elderly, or disabled people will be left alone in the house).
–– Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord to
generate sparks and heat or by causing the insulation to deteriorate.
•• Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a
location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate
24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
•• Use only a properly grounded plug and wall outlet.
–– An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
•• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus
quickly if necessary, make sure that the wall outlet and power plug are readily accessible.
•• Store the accessories (batteries, etc.) in a location safely out of the reach of children.
•• Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a Samsung
service centre.
•• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry cloth.
Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners, lubricants, or
detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
•• Do not expose this apparatus to dripping or splashing.
•• Do not dispose of batteries in a fire.
•• Do not short-circuit, disassemble, or overheat the batteries.
•• There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery.
Replace only with the same or equivalent type.
* Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product
appearance. Product design and specifications may change without notice.
WARNING - TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES
AWAY FROM THIS PRODUCT AT ALL TIMES.
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Contents
Before Reading This User Manual
----------------------------------------------------------------------------- 2
Warning! Important Safety Instructions
----------------------------------------------------------------------------- 3
01
What's in the Box?
02
Connecting the TV to the One Connect
03
TV Installation
Mounting the TV on a wall
----------------------------------------------------------------------------- 8
Providing proper ventilation for your TV
----------------------------------------------------------------------------- 9
Detach the Cover-terminal stand from the TV
----------------------------------------------------------------------------- 9
Detach the Cover-Clean Back terminal from the TV
----------------------------------------------------------------------------- 9
Attaching the TV to the Stand
----------------------------------------------------------------------------- 10
Safety Precaution: Securing the TV
to the wall to prevent falling
04
05
The Samsung Smart Remote
Pairing the TV to the Samsung Smart Remote
----------------------------------------------------------------------------- 12
Installing batteries into the Samsung Smart Remote
----------------------------------------------------------------------------- 12
Initial Setup
Using the TV Controller
06
07
08
----------------------------------------------------------------------------- 10
----------------------------------------------------------------------------- 13
Connecting to a Network
Network Connection - Wireless
----------------------------------------------------------------------------- 14
Network Connection - Wired
----------------------------------------------------------------------------- 14
Troubleshooting and Maintenance
Troubleshooting
----------------------------------------------------------------------------- 15
What is Remote Support?
----------------------------------------------------------------------------- 16
Eco Sensor and screen brightness
----------------------------------------------------------------------------- 17
Still image warning
----------------------------------------------------------------------------- 17
Caring for the TV
----------------------------------------------------------------------------- 17
Specifications and Other Information
Specifications
----------------------------------------------------------------------------- 18
Environmental Considerations
----------------------------------------------------------------------------- 18
Decreasing power consumption
----------------------------------------------------------------------------- 18
Licences
----------------------------------------------------------------------------- 19
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01 What's in the Box?
Make sure the following items are included with your TV. If any items are missing, contact your dealer.
•• Samsung Smart Remote & Batteries (AAA x 2)
•• User Manual
•• Warranty Card / Regulatory Guide (Not available in
some locations)
•• TV Power Cord
One Connect
One Connect Power
Cable
Cover Terminal
COMPONENT IN / AV IN
Adapter
4EA
Wall Mount Adapter
Invisible Connection
Bending Cover
•• The items’ colours and shapes may vary depending on the models.
•• Cables not included can be purchased separately.
•• Check for any accessories hidden behind or in the packing materials when opening the box.
[[ Note: Insert the power cord securely to prevent loosening from the TV.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but there will be no defect with the product (i.e., where the user
manual has not been read).
(b) You bring the unit to a repair centre, but there will be no defect identified the product (i.e., where the user
manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Warning: Screens can be damaged from direct pressure when
handled incorrectly. We recommend lifting the TV at the
edges, as shown.
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Do Not Touch
This Screen!
02 Connecting the TV to the One Connect
Refer to the following figure and connect the Invisible Connection, supplied as an accessory, between the TV and the
One Connect. Be sure to first untie the cable ( ) of the Invisible Connection that is connected to the TV. If you untie
the cable ( ) of the Invisible Connection that will be connected to the One Connect, the cable may be entangled or
damaged.
1. Connect the connector ( ) of the Invisible Connection to the TV, and then connect the connector ( ) to the One
Connect.
2. After connecting the Invisible Connection between the TV and the One Connect, connect their power plugs to
power outlets.
One connect
One connect
Bending Cover
•• When connecting the Invisible Connection, use a Bending Cover to prevent the cable of the Invisible
Connection from being bent at a 90 degree angle. Failure to do so may cause damage to the cable.
•• When connecting the Invisible Connection, pay attention to the shapes of its connectors so that they
are connected correctly. Failure to do so may cause product malfunction.
•• After connecting the Invisible Connection, wind the remaining cable around the Invisible Connection
tube. Just winding or leaving the remaining cable as it is may cause damage to the cable.
•• When connecting the Invisible Connection, be careful not to twist the cable of the Invisible Connection.
Failure to do so may cause performance degradation to the TV or damage to the cable.
•• Be careful not to take the following actions to prevent the Invisible Connection from being damaged:
Bending
Twisting
Pulling
Stepping on
Pressing on
CLASS 1 LASER PRODUCT
•• Caution - Invisible laser radiation when open. Do not stare into beam.
–– Do not bend or cut cables excessively.
–– Do not place heavy objects on the cable.
–– Do not disassemble the connector of the cable.
•• Caution - Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous radiation exposure.
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03 TV Installation
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless
it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious
damage to the TV.
For models providing wall mount adapters, install them as shown in the figure below before installing the wall
mount kit.
•• Refer to the installation manual included with the Samsung wall mount kit.
Wall mount Adapter
Wall mount
bracket
TV
C
Wall mount Adapter
Wall mount
bracket
TV
C
•• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you
choose to install the wall mount on your own.
•• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to
surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on
a ceiling or slanted wall, it may fall and result in severe personal injury.
•• Standard dimensions for wall mount kits are shown in the table below.
•• If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to
the wall mount is shown in column C in the table below.
•• When installing a wall mount kit, we recommend you fasten all four VESA screws.
•• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a
Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of
wall mount kit, depending on the geographical region.)
TV size in
inches
VESA screw hole specs
(A * B) in millimetres
C (mm)
Standard Screw
Quantity
55 - 65
400 x 400
43 - 45
M8
4
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Do not install your wall mount kit while your TV is turned on. This may result in personal injury from
electric shock.
•• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw
specifications. Screws that are too long may cause damage to the inside of the TV set.
•• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may
differ depending on the wall mount specifications.
•• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
•• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is
used or when the consumer fails to follow the product installation instructions.
•• Do not mount the TV at more than a 15 degree tilt.
•• Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet
sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with
the product caused by an increase in its internal temperature.
When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung
Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in
injury caused by the product falling.
Installation with a stand
Installation with a wall mount
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
Other Cautions
•• The actual appearance of the TV may differ from the images in this manual, depending on the model.
•• Be careful when you touch the TV. Some parts can be warm or hot.
Detach the Cover-terminal stand
from the TV
Detach the Cover-Clean Back
terminal from the TV
–– The round shaped tool in picture is not included with TV, just for reference.
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Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the provided assembly
instructions.
Safety Precaution: Securing the TV to the wall to prevent falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure
your children do not hang on or destabilise the TV. This action may cause the TV to tip over,
causing serious injuries or death. Follow all safety precautions provided in the user manual
included with your TV. For added stability and safety, you can purchase and install the anti-fall
device as described below.
WARNING: Never place a television set in an unstable location. The television set may fall, causing
serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple
precautions such as
•• Using cabinets or stands recommended by the manufacturer of the television set.
•• Only using furniture that can safely support the television set.
•• Ensuring the television set is not overhanging the edge of the supporting furniture.
•• Not placing the television set on tall furniture (for example, cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support.
•• Not placing the television set on cloth or other materials that may be located between the television
set and supporting furniture.
•• Educating children about the dangers of climbing on furniture to reach the television set or its
controls.
If you are retaining and relocating the television set that you are replacing with this new set, you should
apply the same precautions to the old set.
Preventing the TV from falling
1. Using the appropriate screws, firmly fasten a set of brackets to the wall.
Confirm that the screws are firmly attached to the wall.
–– You may need additional material such as wall anchors depending
on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of brackets to
the TV.
–– For the screw specifications, refer to "Standard Screw" in the table of
TV Installation part.
3. Connect the brackets fixed to the TV and the brackets fixed to the wall
with a durable, heavy-duty string, and then tie the string tightly.
–– Install the TV near the wall so that it does not fall backwards.
–– Connect the string so that the brackets fixed to the wall are at the
same height as or lower than the brackets fixed to the TV.
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04 The Samsung Smart Remote
(Power)
Press to turn the TV on or off.
(Number pad)
When pressed, a number strip
appears on the bottom of the
screen. Select numbers and then
select Done to enter a numeric
value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
Directional pad (up/down/left/
right)
Moves the focus and changes the
values seen on the TV's menu.
(Return)
Returns to the previous menu.
When pressed for 1 second or
more, the running function is
terminated. When pressed while
you are watching a programme, the
previous channel appears.
(Play/pause)
When pressed, the playback
controls appear. Using these
controls, you can control the media
content that is playing.
(Smart Hub)
Returns to the Home Screen.
(Voice Interaction)
Runs Voice Interaction. Press the
button, say a voice command, and
then release the button to run Voice
Interaction. When pressed once, the
guide to Voice Interaction appears.
•• The supported voice interaction
languages and features may
differ by geographical region.
4 Colour buttons
Use these coloured buttons to
access additional options specific to
the feature in use.
Select
Selects or runs a focused item.
When pressed while you are
watching content, detailed
programme information appears.
VOL (Volume)
Move the button up or down to
adjust the volume. To mute the
sound, press the button. When
pressed for 1 second or more, the
Accessibility Shortcuts menu
appears.
CH (Channel)
Move the button up or down to
change the channel. To see the
Guide screen, press the button.
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Pairing the TV to the Samsung Smart Remote
When you turn on the TV for the first time, the Samsung Smart Remote pairs
to the TV automatically. If the Samsung Smart Remote does not pair to the TV
automatically, point it at the remote control sensor of the TV, and then press
and hold the buttons labelled
and
as shown in the figure on the left
simultaneously for 3 seconds or more.
•• The Samsung Smart Remote can only be paired to one TV at a time.
Installing batteries into the Samsung Smart Remote
1. Press the
button at the top rear of the Samsung Smart Remote. The body will pop out slightly from the body
cover.
2. Turn the remote over, and then slide the body of the remote upwards until the battery compartment is revealed.
3. Press the r and l buttons at both sides of the battery compartment to remove the existing batteries.
4. Insert two new batteries (1.5V AAA type) into the battery compartment making sure that the batteries'
polarities (+, -) are oriented correctly. When done, slide the body of the remote until it is nearly in its original
position.
5. Turn the remote over, press and hold the
button on the top rear, and then slide the body of the remote down
into place.
•• Alkaline batteries are recommended for longer battery life.
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05 Initial Setup
The initial setup dialogue box appears when the TV is first activated. Follow the on-screen instructions to finish
the initial setup process. You can manually perform this process at a later time in the
>
Settings > General >
Start Setup menu.
•• If you connect any device to HDMI1 before starting the installation, the Channel Source will be changed to Settop box automatically.
•• If you do not want to select Set-top box, please select Aerial.
Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control Menu. The
Control menu appears when the TV Controller is pressed while the TV is On. For more information about its usage,
refer to the figure below.
Control menu
: Power off
: Volume Up
: Channel Up
: Volume Down
: Channel Down
: Source
TV Controller / Remote control sensor
Press: Move
Press & Hold: Select
The TV Controller is located on the bottom of the TV.
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06 Connecting to a Network
Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software updates.
Network Connection - Wireless
Connect the TV to the Internet using a standard router or modem.
Wireless IP Router or
Modem with a DHCP Server
The LAN Port on the Wall
LAN Cable (Not Supplied)
Network Connection - Wired
Connect your TV to your network using a LAN cable.
•• The TV does not support the network speeds less than or equal to 10 Mbps.
•• Use Cat7 (*STP Type) cable for the connection.
* Shielded Twist Pair
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07 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the
Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.
com” and click on Support, or contact the call centre listed on the back cover of this manual.
•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update
functions on the TV's menu (
>
Settings > Support > Software Update > Update Now or Auto update).
The TV won’t turn on.
•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.
•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV
turns on, refer to “Remote control does not work” below.
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or
“Weak or No Signal” is displayed on the TV, or you cannot find a channel.
•• Make sure the connection to the device is correct and that all cables are fully inserted.
•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
•• Confirm that the correct input source has been selected (
> Source).
•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (
>
Settings >
Support > Self Diagnosis > Start Picture Test or Start Sound Test).
•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then
plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected
device.
•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (
>
Settings >
Broadcasting > Auto Tuning Settings > Auto Tuning).
The remote control does not work.
•• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace
the remote control's batteries.
•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
•• Try pointing the remote directly at the TV from 1.5~1.8 m away.
•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
•• Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user
manual for the SAMSUNG TV code.
English - 15
The TV settings are lost after 5 minutes.
•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode (
>
Settings >
General > System Manager > Usage Mode > Home Mode).
–– The actual name of this function may differ depending on the model.
Intermittent Wi-Fi
•• Make sure the TV has a network connection (
>
Settings > General > Network > Network Status).
•• Make sure the Wi-Fi password is entered correctly.
•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones,
stone walls/fireplaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
•• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new
Modem/Router and the TV.
Video App problems (Youtube etc)
•• Change the DNS to 8.8.8.8. Select
>
Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•• Reset by selecting
>
Settings > Support > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•• Diagnose your TV
•• Adjust the TV settings for you
•• Perform a factory reset on your TV
•• Install recommended firmware updates
How does Remote Support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the agent.
4. The agent will then access your TV.
English - 16
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and
optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to
>
Settings > General > Eco Solution > Ambient Light Detection.
•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the
Ambient Light Detection function.
•• Do not block the sensor with any object. This can decrease picture brightness.
Still image warning
Avoid displaying still images (such as jpeg picture files), still image elements (such as TV channel logos, stock or
news crawls at the screen bottom etc.), or programmes in panorama or 4:3 image format on the screen. If you
constantly display still pictures, it can cause image burn-in on the LED screen and affect image quality. To reduce the
risk of this adverse effect, please follow the recommendations below:
•• Avoid displaying the same TV channel for long periods.
•• Always try to display any image in full screen. Use the picture format menu of the TV for the best possible match.
•• Reduce brightness and contrast to avoid the appearance of after-images.
•• Use all TV features designed to reduce image retention and screen burn. Refer to the e-Manual for details.
Caring for the TV
•• If a sticker was attached to the TV screen, some debris can remain
after you remove the sticker. Please clean the debris off before
watching TV.
•• The exterior and screen of the TV can get scratched during cleaning.
Be sure to wipe the exterior and screen carefully using a soft cloth to
prevent scratches.
•• Do not spray water or any liquid directly onto the TV. Any liquid that
goes into the product may cause a failure, fire, or electric shock.
•• To clean the screen, turn off the TV, then gently wipe away smudges
and fingerprints on the panel with a micro-fiber cloth. Clean the
body or panel of the TV with a micro-fiber cloth dampened with a
small amount of water. After that, remove the moisture with a dry
cloth. While cleaning, do not apply strong force to the surface of the
panel because it can damage the panel. Never use flammable liquids
(benzene, thinner, etc.) or a cleaning agent. For stubborn smudges,
spray a small amount of screen cleaner on a micro-fiber cloth, and
then use the cloth to wipe away the smudges.
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08 Specifications and Other Information
Specifications
Model Name
Display Resolution
Screen Size
(Diagonal)
Sound (Output)
Stand Swivel (Left / Right)
Dimensions (W x H x D)
Body
With stand
QA55Q7FAMJ
QA65Q7FAMJ
3840 x 2160
3840 x 2160
55 Inches
65 Inches
42 W
42 W
0˚
0˚
1225.2 x 703.6 x 44.9 mm
1444.1 x 826.4 x 45.0 mm
1225.2 x 788.4 x 303.8 mm
1444.1 x 916.7 x 376.9 mm
Weight
Without Stand
With Stand
18.0 Kg
24.3 kg
21.2 Kg
28.2 kg
Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
10°C to 40°C (50°F to 104°F)
10% to 80%, non-condensing
-20°C to 45°C (-4°F to 113°F)
5% to 95%, non-condensing
•• The design and specifications are subject to change without prior notice.
•• For information about the power supply, and more information about power consumption, refer to the labelrating attached to the product.
•• You can see the label-rating inside of the cover terminal.
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To
decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.
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Licences
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
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閱讀這份使用者手冊前
這款電視隨附使用者手冊和內嵌電子手冊。
閱讀這份使用者手冊前,請查看以下資料:
使用者手冊
閱讀這份隨附的使用者手冊以查看有關產品安全、安
裝、配件、初始設定和產品規格的資料。
e-Manual
如需進一步瞭解這款電視,請參閱內嵌於產品的電子
手冊。
•• 如要開啟電子手冊,
> 設定 > 支援 > 開啟 e-Manual
您可以在網站上下載使用者手冊,並在個人電腦或流動裝置上閱讀內容。
瞭解電子手冊的輔助功能
•• 電子手冊無法存取部分功能表螢幕。
(搜尋)
在搜尋結果中選擇項目以載入對應頁面。
(索引)
選擇關鍵字以瀏覽至相關頁面。
(已開啟的頁面)
從最近看過的主題列表中選擇一個主題。
瞭解電子手冊主題頁上的按鈕功能
(立即嘗試)
存取相關的功能表項目,並直接試用該功能。
(連結)
存取 e-Manual 主題頁上的相關主題。
繁體中文 - 2
警告!重要安全指示
安裝本產品之前,請仔細閱讀與您 Samsung 產品上的標記相對應的適當章節。
注意
觸電風險。請勿開啟。
II 類產品:此標誌指出無需安全連
接地電。
注意:為了減少電擊的危險,切勿卸下護蓋(或
後蓋)。裝置內沒有使用者可維修的部件。請
交 由合格的技術人員進行所有維修工作。
AC 電壓:以此標誌標記的最高電壓
為 AC 電壓。
此符號表示內有高電壓。以任何方
式與本 產品內部之任何部件接觸均
可導致危險。
DC 電壓:以此標誌標記的最高電壓
為 DC 電壓。
此符號表示本產品隨附關於操作與
維護的 重要說明文件。
注意。請參閱使用說明:此符號指示
用戶查閱使用者手冊以取得進一步
的安全相關資訊。
•• 機殼與後蓋或底蓋上的槽口與開口均為提供必要的通風而設。為了確保本裝置之可靠操作以及避
免過 熱,切勿堵塞或遮蔽這些槽口與開口。
–– 切勿將本裝置放在空間狹窄封閉之處(例如書櫥或內嵌式壁櫥),除非具備足夠的通風設備。
–– 切勿將本裝置放在靠近暖氣設備或耐熱器物的地方,或者陽光直射的地方。
–– 切勿將包含水的器具(花瓶等)放在本裝置上面,因為如此可能會導致火災或電擊。
•• 切勿將本裝置暴露在雨中或放在靠近水的地方(靠近浴缸、洗臉盆、廚房水槽,或洗衣槽、潮濕的地
下室, 或靠近游泳池等等)。如果意外濺濕本裝置,請即刻拔除電源插頭並聯絡授權的經銷商。
•• 本裝置使用電池。您的社區可能基於環境上的考量,制訂有必須適當棄置電池的規定。請與當地主
管機關聯絡以查詢有關棄置或回收的資訊。
•• 切勿讓牆上插座、延長線或轉接器超載,因為如此將可能會導致火災或電擊。
•• 對於電源線的佈線,應避免電源線可能被踩踏或被附近物體擠壓,特別留意插頭、轉接器以及電源
線從裝置伸出之處。
•• 為了保護本裝置免於受到閃電暴風雨襲擊,或長期不使用本裝置時提供保護,請從牆上插座拔下
電源線, 以及中斷與天線或纜線系統的連接。如此可預防在發生閃電或電源突断時對裝置造成傷
害。
•• 在將 AC 電源線連接到 DC 變壓器之前,請先確認 DC 變壓器的電壓符合當地的電力供應。
•• 切勿將任何金屬物插入本裝置的開口處,如此可能會有遭到電擊的危險。
繁體中文 - 3
•• 為避免電擊,切勿碰觸裝置的內部。只有合格的技術人員可以打開本裝置。
•• 插入電源線時務必牢牢插入到底。拔出電源線時,務必抓住電源插頭再從插座中拔出。切勿在手沾
濕的 情況下觸摸電源線。
•• 如果本裝置未正常運作,特別是發出異常聲音或臭味時,請即刻拔除電源插頭並聯絡授權的經銷
商或服 務中心。
•• 如果您有一段時間不使用電視,或離開屋內(尤其當屋內只留下幼兒、老人或行動不便的人)時,務
必确 保從插座中拔出電源插頭。
–– 累積的灰塵可能造成會電擊、漏電,或因電線走火造成火災,或者使絕緣體老化。
•• 若要在灰塵多、高溫或低溫、高濕度、含化學物質的環境中,以及機場或火車站等全天候使用的地
方安裝裝置,請務必聯絡授權的三星服務中心以取得相關資訊。否則,可能會導致您的裝置嚴重損
壞。
•• 請只使用適當接地的插頭和插座。
–– 接地不良可能造成觸電或裝置損壞 (僅限於 l 類設備)。
•• 如要完全關閉此設備,請拔除牆上插座。為確保您能夠快速拔除此設備 (如有需要),請確保您易於
接觸牆上插座和插頭。
•• 請將附件(電池等)存放於兒童無法觸及的安全位置。
•• 切勿摔落或撞擊本產品。如果產品損毀,請拔除電源線並聯絡三星服務中心。
•• 先從電源插座拔下電源線,然後使用乾燥的軟布擦拭本產品。切勿使用任何化學製品,如蠟、苯、
酒精、稀釋 劑、殺蟲劑、空氣清新劑、潤滑劑或清潔劑。這些可能會損害產品外觀或擦掉產品上的
印刷內容。
•• 切勿讓裝置滴到或濺到水。
•• 切勿讓電池接觸到火。
•• 切勿使電池短路、過熱或拆解電池。
•• 如果您將遙控器中所使用的電池更換為不正確的電池,可能會有爆炸的危險。請務必更換為相同
或同等類型的電池。
本使用者手冊中的圖表和插圖僅供參考,可能與實際的產品外觀有所差別。產品設計與規格可能有所
變更, 恕不另行通知。
警告 - 為防止起火,請務必使此產品遠離蠟燭或其他明火。
繁體中文 - 4
目錄
閱讀這份使用者手冊前
---------------------------------------------------------------------------------------------------------- 2
警告!重要安全指示
---------------------------------------------------------------------------------------------------------- 3
01
盒中內容物
02
將電視連接到 One Connect
03
電視安裝
04
05
將電視安裝於牆上
---------------------------------------------------------------------------------------------------------- 8
為電視提供適當的通風
---------------------------------------------------------------------------------------------------------- 9
從電視拆下護蓋終端架
---------------------------------------------------------------------------------------------------------- 9
從電視拆下背面端子護蓋
---------------------------------------------------------------------------------------------------------- 9
將電視安裝到底座
---------------------------------------------------------------------------------------------------------- 10
安全注意事項:將電視固定在牆上,以免電視機掉落
---------------------------------------------------------------------------------------------------------- 10
三星智能遙控 (Samsung Smart Remote)
將電視與 三星智能遙控 (Samsung Smart Remote) 配對
---------------------------------------------------------------------------------------------------------- 12
在 三星智能遙控 (Samsung Smart Remote) 中安裝電池
---------------------------------------------------------------------------------------------------------- 12
初始設定
使用電視控制器
06
07
08
---------------------------------------------------------------------------------------------------------- 13
連線至網絡
網絡連線 - 無線
---------------------------------------------------------------------------------------------------------- 14
網絡連線 - 有線
---------------------------------------------------------------------------------------------------------- 14
解決疑難與維護
解決疑難
---------------------------------------------------------------------------------------------------------- 15
什麼是遠端支援?
---------------------------------------------------------------------------------------------------------- 16
Eco 感應器和螢幕亮度
---------------------------------------------------------------------------------------------------------- 17
靜止影像警告
---------------------------------------------------------------------------------------------------------- 17
電視保養
---------------------------------------------------------------------------------------------------------- 17
規格與其他資訊
規格
---------------------------------------------------------------------------------------------------------- 18
環境因素
---------------------------------------------------------------------------------------------------------- 18
降低耗電量
---------------------------------------------------------------------------------------------------------- 18
授權
---------------------------------------------------------------------------------------------------------- 19
繁體中文 - 5
01 盒中內容物
請確定您的電視隨附下列物品。如有任何缺件,請聯絡您的經銷商。
•• 三星智能遙控 (Samsung Smart Remote) & 電池
(AAA x 2 顆)
•• 使用者手冊
One Connect
•• 保固卡 / 法規指南(部分地區不適用)
•• 電視電源線
One Connect 纜線
端子護蓋
One Connect 連接線纜
彎曲護蓋
AV/色差端子轉接器
4個
壁掛架轉接器
•• 物品的顏色和形狀可能因型號而異。
•• 連接線須獨立購買。
•• 開啟包裝盒時,檢查隱藏在背後或放在包裝物料中的配件。
[[ 備註:安全插入電源線,以免電源線從電視鬆脫。
以下情況可能酌收服務費:
(a) 在您的要求下派出工程師查看,但是產品沒有找到瑕疵(例如未閱讀使用者手冊)。
(b) 您將裝置帶到維修中心檢查,但是產品沒有找到瑕疵(例如未閱讀使用者手冊)。
服務技師到場服務之前會先告知您所需收取的服務費用。
警告: 處理不當時螢幕可能因直接施壓而受損。搬動電
視時建議您抬舉電視邊緣,如圖所示。
繁體中文 - 6
請勿碰觸此螢幕!
02 將電視連接到 One Connect
參閱下圖以在電視和 One Connect 之間連接 One Connect 連接線纜(以配件提供)。記得先解開連接至電
視的 One Connect 連接線纜的連接線 ( )。如果您解開連接至 One Connect 的 One Connect 連接線纜的
連接線 ( ),連接線可能會糾纏或損壞。
1. 將 One Connect 連接線纜的接頭 ( ) 連接至電視,然後將接頭 ( ) 連接至 One Connect。
2. 在電視和 One Connect 之間連接 One Connect 連接線纜後,將它們的電源插頭接駁電源。
One connect
One connect
•• 連接 One Connect 連接線纜時,使用彎曲護蓋來防止 One Connect 連接線纜以 90 度角彎
曲。否則,可能導致連接線損壞。
•• 連接 One Connect 連接線纜時,注意接頭的形狀,以確保連接正確。否則,可能導致產品故
障。
•• 連接 One Connect 連接線纜後,圍繞 One Connect 連接線纜管子將剩餘的連接線捲起。只捲
起或不理會剩餘的連接線可能導致連接線損壞。
•• 連接 One Connect 連接線纜時,請勿扭曲 One Connect 連接線纜的連接線。否則,可能導致
電視效能下降或連接線損壞。
•• 請勿作出以下行為,以免 One Connect 連接線纜損壞:
彎曲
扭曲
拉
踐踏
按壓
第 1 級鐳射產品
•• 注意
–– 開啟時會釋放不可見的鐳射輻射。不要盯著光束。
–– 不要過度彎曲或裁剪連接線。
–– 不要在連接線上放置重物。
–– 不要將連接線的接頭解體。
•• 注意
–– 使用不在此列明的控制、調整或執行程序,可能會釋放有害輻射。
繁體中文 - 7
03 電視安裝
將電視安裝於牆上
若要將此產品安裝在牆上,請完全遵照製造商建議的方式安裝。若未以正確的方式安裝,則
產品可能會滑動或墜落,因而造成兒童或成人受到嚴重傷害,以及使產品受到嚴重的損毀。
若您的機型提供壁掛架轉接器,則先按照下圖的方式安裝,再安裝壁掛架組。
•• 請參閱 Samsung 壁掛架組隨附的安裝手冊。
壁掛架轉接器
壁掛架托架
電視
C
壁掛架轉接器
壁掛架托架
電視
C
•• 若您選擇自行安裝壁掛架,對於因此造成的任何產品損壞或人身傷害,Samsung Electronics 概不負
責。
•• 您可以將壁掛架安裝在與地板垂直的實心牆壁上。在將壁掛架安裝於非水泥牆面之前,請先洽詢
當地經銷商以取得更多相關資訊。若安裝在天花板或偏斜的牆面,可能會掉落並導致嚴重的人身
傷害。
•• 下表顯示壁掛托架套件的標準尺寸。
•• 如果您安裝第三方壁掛架,請參閱下方表格的 C 欄,以瞭解在壁掛架上安裝電視機的螺絲長度。
•• 安裝壁掛架組件時,建議您緊固所有四顆 VESA 螺絲。
•• 如果您只使用上方兩顆螺絲將壁掛架組件安裝在牆上,請確保使用支援該安裝類型的 Samsung 壁
掛架組件。(您可能無法購買這類型的壁掛架組件,視乎地理區域而定。)
電視機尺寸
VESA 螺絲孔規格(A *
(以英吋為
B)(單位:毫米)
單位)
55 - 65
繁體中文 - 8
400 x 400
C (毫米)
標準螺絲
數量
43 - 45
M8
4
切勿在電視開啟時安裝壁掛架組。否則可能會因觸電而導致人身傷害。
•• 請勿使用比標準長度長,或與 VESA 標準螺絲規格不相容的螺絲。太長的螺絲可能導致電視機內
部損壞。
•• 對於不符 VESA 標準螺絲規格的壁掛架,螺絲長度可能根據壁掛架規格而有所不同。
•• 請勿將螺絲鎖得太緊。這樣可能會損壞產品或造成產品掉落,導致人身傷害。Samsung 對於這類意
外不負任何責任。
•• 若使用非 VESA 或非指定壁掛架,或因消費者未遵守產品安裝指示而造成產品損毀或人身傷
害,Samsung 不負任何責任。
•• 電視安裝傾斜角度勿超過 15 度。
•• 將電視機安裝於牆上時,務必由兩人合作進行。
為電視提供適當的通風
當您安裝電視機時,電視機與其他物品(牆壁、櫥櫃等等)間務必保持至少 10 公分的距離,以確保通
風正常。如果未能保持正常的通風,則可能由於電視內部溫度過高而起火或發生其他問題。
當您使用支架或壁掛架安裝電視時,強烈建議您僅使用 Samsung Electronics 所提供的零件。若使用其
他製造商提供的零件,可能導致產品使用困難,或因產品掉落而造成傷害。
裝上底座
以壁掛架安裝
10 公分
10 公分
10 公分
10 公分
10 公分
10 公分
10 公分
其他警告
•• 依型號而定,電視的實際外觀可能與此手冊中的圖解不同。
•• 碰觸電視時請務必小心,因為部分零件可能具有高溫。
從電視拆下護蓋終端架
從電視拆下背面端子護蓋
–– 圖中圓形工具不隨產品供應,僅供參考。
繁體中文 - 9
將電視安裝到底座
請確定已取得圖中所示的所有配件,並依照隨附的組裝說明組裝底座。
安全注意事項:將電視固定在牆上,以免電視機掉落
注意:拉、推或攀爬電視可能會導致電視墜落。尤其應禁止兒童攀爬或搖晃電視,
此動作可能造成電視翻倒,導致嚴重傷害或死亡。請遵守電視隨附之使用者手冊中
的所有安全注意事項。若要增強穩定性,您可以購買並安裝如以下所述的防墜裝
置。
警告: 切勿將電視機放在不穩固的地方。否則電視機可能掉落,甚至導致人身嚴重受傷或死
亡。只要採取簡單的預防措施即可避免許多傷害,尤其是對於小孩子,例如:
•• 使用電視機製造商建議的櫥櫃或底座。
•• 僅使用可安全支撐電視機的家具。
•• 確保電視機不會超出家具的邊緣而懸空。
•• 不將電視機放在較高的家具(例如櫥櫃或書架),並且沒有使用適當的支撐物支撐或固
定家具和電視機。
•• 不將電視機放在上有布料或其他材料的家具上。
•• 教導孩子攀爬到家具上使用或控制電視機的危險。
如果您保留和搬遷電視機,並以這款新電視機取代,應針對舊電視機採取相同安全措施。
避免電視掉落
1. 使用合適的螺絲,將一組支架固定在牆上。確認螺絲已牢固地
鎖到牆上。
–– 根據牆壁類型,您可能需要其他材料,如固定件。
2. 使用尺寸合適的螺絲,將一組支架固定在電視機上。
–– 如需參閱螺絲規格,可前往電視安裝部分的表格的「標準螺
絲」。
3. 接上固定到電視上的支架,然後使用耐久、耐重的纜繩將支架
固定到牆上,再拉緊纜繩。
–– 將電視安裝至靠近牆面的位置,以防向後方墜落。
–– 接上纜繩使固定在牆面上的支架位在與固定在電視上的支
架相同或更低的高度。
繁體中文 - 10
04 三星智能遙控 (Samsung Smart Remote)
(電源)
按下以開啟或關閉電視。
(數字鍵)
按下後,一串數字將出現在螢幕下
方。選擇數字,再選擇 完成 便輸入
一個數值。可用來變更頻道、輸入密
碼、區號等。
方向鍵(上/下/左/右)
移動焦點,並且變更電視功能表上
的值。
(返回)
返回上一個功能表。按 1 秒以上,會
終止執行中的功能表。觀看節目時按
一下,會顯示上一個頻道。
(播放/暫停)
按一下會顯示播放控制。使用這些
控制項,您可以控制正在播放的媒
體內容。
(Smart Hub)
返回主畫面。
(語音互動)
執行 語音互動。按下按鈕,說出語音
命令,再鬆開按鈕執行語音互動。按
一下,語音互動的指南就會出現。
•• 支援語音互動的語言和功能依地
理區域而定。
4 色按鈕
使用這些彩色按鈕以存取目前使用
中功能的額外選項。
選擇
選擇或執行焦點項目。觀看時按下,
會顯示詳細的節目資訊。
VOL (音量)
將按鈕上下按可調整音量。若要靜
音,按下按鈕。按 1 秒以上,會顯示
協助工具捷徑功能表。
CH (頻道)
將按鈕上下按可變換頻道。若要查看
指南畫面,按下按鈕。
繁體中文 - 11
將電視與 三星智能遙控 (Samsung Smart Remote) 配對
第一次開啟電視時,三星智能遙控 (Samsung Smart Remote) 會自動與電
視配對。如果 三星智能遙控 (Samsung Smart Remote) 沒有自動與電視配
對,請將其指向電視的遙控器感應器,然後同時按住標示
和
按鈕 (如左圖) 3 秒或以上。
•• 三星智能遙控器一次僅能與一台電視配對。
在 三星智能遙控 (Samsung Smart Remote) 中安裝電池
1. 按 三星智能遙控 (Samsung Smart Remote) 後方頂部的 按鈕。機身會輕輕從蓋子彈出。
2. 反轉遙控器,然後將遙控器機身向上滑動,直至看到電池間隔。
3. 按下電池間隔兩側的 r 和 l 按鈕,以移除現有的電池。
4. 將兩顆新電池 (1.5V AAA) 插入電池間隔並確保電池兩極 (+, -) 擺放正確。完成後,滑動遙控器直至
返回接近原位。
5. 反轉遙控器,按住後方頂部的 按鈕,然後將遙控器機身向下滑回原來位置。
•• 建議使用壽命較長的鹼性電池。
繁體中文 - 12
05 初始設定
第一次啟動電視時會顯示初始設定對話方塊。遵循螢幕上的指示完成初始設定程序。您可稍後在
> 設定 > 一般 > 開始設置功能表中手動執行此程序。
•• 如果您在開始安裝前將任何裝置連接至 HDMI1,頻道來源將會自動變更為機頂盒。
•• 如果您不想選擇機頂盒,請選擇天線。
使用電視控制器
您可以使用電視底部的電視控制器按鈕開啟電視,然後使用控制功能表。在電視開啟時按下電視控制
器,控制功能表便會顯示。如需有關其使用方式的資訊,請參閱下圖。
控制功能表
: 關機
: 調高音量
: 調增頻道
: 調低音量
: 調減頻道
: 節目源
電視控制器 / 遙控器感應器
按下:移動
按住:選擇
電視控制器位於電視底部。
繁體中文 - 13
06 連線至網絡
將電視連線到網絡可讓您存取 Smart Hub 等線上服務以及軟體更新。
網絡連線 - 無線
使用標準路由器或數據機將電視連線到互聯網。
具備 DHCP 伺服器的無
線 IP 路由器或數據機
牆上區域網連接埠
區域網絡線(未提供)
網絡連線 - 有線
使用區域網絡線將電視連接至您的網絡。
•• 本電視不支援速度小於或等於 10 Mbps 的網絡。
•• 使用 Cat7(*STP 型)纜線進行連接。
* 屏蔽雙絞線
繁體中文 - 14
07 解決疑難與維護
解決疑難
若電視發生問題,請先檢閱此可能的問題與解決方案清單。也可檢閱 e-Manual 中的「解決疑難」一節。
若沒有適用的解決疑難提示,請前往「www.samsung.com」並按「支援」或聯絡此手冊封底列出的服務中
心。
•• 此 TFT LED 面板是由子像素組成,需要使用精密技術製造。但是,螢幕上可能出現少數明亮像素
或暗色像素。這些像素不會影響產品的效能。
•• 為了使電視保持在最佳狀態,請升級至最新的軟體。使用電視功能表上的立即更新或自動更新功
能(
> 設定 > 支援 > 軟件更新 > 立即更新或自動更新)。
電視不會開啟。
•• 確認 AC 電源線正確連接電視和牆上插座。
•• 確認牆上插座可以運作,並且電視上的電源指示燈亮起並發出紅色燈光。
•• 嘗試按電視上的電源按鈕,確認不是遙控器的問題。若電視已開啟,請參閱下方的「遙控器沒有作
用」。
沒有外部裝置的圖像/視頻/音效,或圖像/視頻/音效失真,或電視上顯示「訊號
弱或沒有訊號」,或找不到頻道。
•• 確認與裝置的連接正確並且所有纜線有完全插入。
•• 拔除並重新連接電視與外部裝置間的所有纜線。可以的話,試試新纜線。
•• 確認已選擇正確的輸入訊號來源(
> 節目源)。
•• 執行電視自我診斷以判斷問題是否源於電視或裝置 (
> 設定 > 支援 > 自我診斷 >
開始圖像測試 或 開始音效測試)。
•• 如果測試結果為正常,透過拔除每個裝置的電源線然後再次插入來重新啟動連接的裝置。如果問
題仍然存在,請參閱所連接裝置的使用者手冊中的連接指南。
•• 如果電視未連接到有線或衛星電視盒,請執行自動調頻搜尋頻道(
> 設定 > 廣播 >
自動調頻設定 > 自動調頻)。
遙控器沒有作用。
•• 檢查電視上的電源指示燈有否在您按下遙控器的電源按鈕時閃爍。如果沒有,請更換遙控器的電
池。
•• 務必以正確的電極(+/–)方向安裝電池。
•• 嘗試從 5~6 英尺的距離將遙控器直接指向電視。
•• 如果電視隨附 三星智能遙控 (Samsung Smart Remote) (藍牙遙控器),請確認將遙控器與電視配對。
有線或機頂盒遙控器無法開關電視或調整音量。
•• 設定有線或機頂盒遙控器,以操作電視。請參閱有線或機頂盒使用者手冊,以取得 SAMSUNG TV
的代碼。
繁體中文 - 15
電視設定在 5 分鐘後遺失。
•• 電視在零售模式中,在一般功能表中將使用模式更改為家用模式 (
系統管理員 > 使用模式 > 家用模式)。
–– 此功能的實際名稱可能依型號而異。
>
設定 > 一般 >
Wi-Fi 訊號斷斷續續
•• 確認電視有連接網絡(
> 設定 > 一般 > 網絡 > 網絡狀態)。
•• 確認 Wi-Fi 密碼輸入正確。
•• 檢查電視與數據機/路由器間的距離。該距離不應超過 15.2 公尺。
•• 不使用或關閉無線裝置可減少干擾。此外,確認電視和數據機/路由器之間沒有障礙物。(Wi-Fi 訊
號強度可能因為設備、無線電話、石牆/壁爐等而減弱)
單樓層
多樓層
無線路由器
無線中繼器
•• 請聯絡您的 ISP 並且要求對方將您的網路電路重設,以重新註冊您的新數據機/路由器和電視的 Mac 位址。
視頻應用程式問題(Youtube 等)
•• 將 DNS 變更為 8.8.8.8。選擇
> 設定 > 一般 > 網絡 > 網絡狀態 > IP 設定 > DNS 設定 >
手動輸入 > DNS伺服器 > 輸入 8.8.8.8 > 確定。
•• 選取
> 設定 > 支援 > 自我診斷 > 重設 Smart Hub以進行重設。
什麼是遠端支援?
Samsung 遠端支援服務可透過 Samsung 服務技師以遠端方式提供一對一支援:
•• 診斷您的電視
•• 為您調整電視設定
•• 在您的電視執行出廠重設
•• 安裝建議的韌體更新
遠端支援的運作方式
您可以輕鬆讓 Samsung 服務技師遠端查看您的電視。
1. 聯絡 Samsung 服務中心並要求提供遠端支援。
2. 在電視上開啟功能表,然後移至支援區段。
3. 選擇遠端管理,然後閱讀並同意服務合約。當出現 PIN 畫面時,提供 PIN 碼給客服代表。
4. 然後客戶服務人員將存取您的電視。
繁體中文 - 16
Eco 感應器和螢幕亮度
Eco 感應器會自動調整電視的亮度。此功能會測量室內的光線並自動將電視的亮度最佳化,以減少耗
電。如果您要將其關閉,請移至
> 設定 > 一般 > Eco 解決方案 > 環境光源偵測。
•• 如果在較暗的環境下觀看電視時發現螢幕太暗,可能是環境光源偵測功能所造成。
•• 請勿讓任何物體擋住感應器,如此可能會降低畫面的亮度。
靜止影像警告
避免在螢幕上播放靜止影像(如 jpeg 圖檔)、靜止影像項目(如電視頻道標誌、螢幕下方的股票或新聞
快報等)或是全景或 4:3 影像格式的節目。如果持續顯示靜止圖像,可能會造成 LED 螢幕的影像烙影,
影響影像品質。為降低發生這種不利影響的風險,請遵循下列建議:
•• 避免長時間顯示靜止影像。
•• 務必以全螢幕方式顯示所有影像。使用電視的影像格式功能表設定最合適的格式。
•• 降低亮度及對比度,以避免產生殘影。
•• 使用所有專為減少影像殘留和螢幕烙影現象而設計的各項功能。如需詳細資訊,請參閱 e-Manual。
電視保養
•• 如果電視螢幕上黏有貼紙,在撕下貼紙後仍會有殘膠。觀賞
電視前請先清理殘膠。
•• 電視的外部和螢幕可能會在清潔時遭到刮傷。請小心使用
軟布擦拭外部和螢幕,以防刮傷。
•• 請勿直接在電視上噴灑水或任何液體。任何滲入產品中的
液體都可能導致故障、火災或電擊。
•• 如要清潔螢幕,請關閉電視,然後以超細纖維布料輕輕拭去
螢幕上的污跡和指紋。請以略微沾濕的超細纖維布清潔電
視機身或面板。然後使用乾布拭去水氣。清潔時請勿在螢幕
表面施加壓力,因為可能造成螢幕受損。切勿使用可燃液體
(苯、稀釋劑等)或清潔劑。如要去除頑固污跡,可在超細纖
維布料上噴少許螢幕清潔劑,然後拭去污跡。
繁體中文 - 17
08 規格與其他資訊
規格
QA55Q7FAMJ
QA65Q7FAMJ
顯示解像度
3840 x 2160
3840 x 2160
畫面大小
(對角線)
55 英吋
65 英吋
42W
42W
底座旋轉(左 / 右)
0˚
0˚
尺寸(寬 x 高 x 深)
本體
帶底座
1225.2 x 703.6 x 44.9 毫米
1225.2 x 788.4 x 303.8 毫米
1444.1 x 826.4 x 45.0 毫米
1444.1 x 916.7 x 376.9 毫米
18.0 千克
21.2 千克
24.3 千克
28.2 千克
型號名稱
音效(輸出)
重量
不帶底座
帶底座
環境因素
工作溫度
工作濕度
存放溫度
存放濕度
10°C 至 40°C(50°F 至 104°F)
10% 至 80%,無冷凝
-20℃ 至 45℃(-4°F 至 113°F)
5% 至 95%,無冷凝
•• 設計與規格可能隨時變更,恕不提前通知。
•• 有關電源供應和耗電量的其他資訊,請參閱產品隨附的產品標籤。
•• 您可以在端子蓋內查看產品標籤。
降低耗電量
將電視關機後,會進入待機模式。在待機模式中,仍會使用少量電源。為了減少耗電量,請在長時間不
使用電視時將電源線拔掉。
繁體中文 - 18
授權
HDMI 及 HDMI High-Definition Multimedia Interface 這兩個用詞,以及 HDMI 標誌皆為 HDMI Licensing
LLC 在美國和其他國家/地區的商標或註冊商標。
繁體中文 - 19
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care centre.
Country
Customer Care Centre
Web Site
HONG KONG
3698 4698
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
© 2017 Samsung Electronics Co., Ltd. All rights reserved.
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