Samsung | QA49Q6FNAJ | Samsung 49'' QLED 4K Flat Smart TV Q6F User Manual

USER MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com
Model
Serial No.
Before Reading This User Manual
This TV comes with this user manual and an embedded e-Manual.
Before reading this user manual, review the following:
User Manual
Read this provided user manual to see information
about product safety, installation, accessories,
initial configuration, and product specifications.
e-Manual
For more information about this TV, read the
e-Manual embedded in the product.
•• To open the e-Manual,
> Settings > Support > Open e-Manual
On the website, you can download the user manual and see its contents on your PC or mobile device.
Learning the e-Manual's assistance functions
•• Some menu screens cannot be accessed from the e-Manual.
Search
Index
Recent pages
Select an item from the search results to load the corresponding page.
Select a keyword to navigate to the relevant page.
–– This function is only supported by the English e-Manual.
Select a topic from the list of recently viewed topics.
Learning the functions of the buttons that appear on e-Manual topic
pages
Try Now
Access the associated menu item and try out the feature directly.
Link
Access an underlined topic referred to on an e-Manual page immediately.
English - 2
Warning! Important Safety Instructions
Please read the Safety Instructions before using your TV.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
Class II product: This symbol indicates
that a safety connection to electrical earth
(ground) is not required.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR BACK). THERE ARE NO USER
SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO
QUALIFIED PERSONNEL.
AC voltage: Rated voltage marked with this
symbol is AC voltage.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
product.
DC voltage: Rated voltage marked with this
symbol is DC voltage.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Caution. Consult instructions for use: This
symbol instructs the user to consult the
user manual for further safety related
information.
•• The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To
ensure reliable operation of this apparatus and to protect it from overheating, these slots and openings
must never be blocked or covered.
–– Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper
ventilation is provided.
–– Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct
sunlight.
–– Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or
electric shock.
•• Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet,
unplug it and contact an authorised dealer immediately.
•• This apparatus uses batteries. In your community, there might be environmental regulations that require
you to dispose of these batteries properly. Please contact your local authorities for disposal or recycling
information.
•• Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in fire
or electric shock.
•• Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed
upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point
where they exit from the appliance.
•• To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of
time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage
to the set due to lightning and power line surges.
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•• Before connecting the power cord to the DC adaptor outlet, make sure that the voltage designation of the
DC adaptor corresponds to the local electrical supply.
•• Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric
shock.
•• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open
this apparatus.
•• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall
outlet, always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the
power cord with wet hands.
•• If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming
from it - unplug it immediately and contact an authorised dealer or service centre.
•• Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house
for an extended period of time (especially when children, elderly, or disabled people will be left alone in the
house).
–– Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord
to generate sparks and heat or by causing the insulation to deteriorate.
•• Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in
a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will
operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage
to your TV.
•• Use only a properly grounded plug and wall outlet.
–– An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
•• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this
apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.
•• Store the accessories (batteries, etc.) in a location safely out of the reach of children.
•• Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a
Samsung service centre.
•• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry
cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners,
lubricants, or detergents. These chemicals can damage the appearance of the TV or erase the printing on
the product.
•• Do not expose this apparatus to dripping or splashing.
•• Do not dispose of batteries in a fire.
•• Do not short-circuit, disassemble, or overheat the batteries.
•• There is danger of an explosion if you replace the batteries used in the remote with the wrong type of
battery. Replace only with the same or equivalent type.
* Figures and illustrations in this User Manual are provided for reference only and may differ from the actual
product appearance. Product design and specifications may change without notice.
WARNING - TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN
FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.
English - 4
Contents
Before Reading This User Manual
----------------------------------------------------------------------------- 2
Warning! Important Safety Instructions
----------------------------------------------------------------------------- 3
01
What's in the Box?
02
TV Installation
Mounting the TV on a wall
----------------------------------------------------------------------------- 7
Providing proper ventilation for your TV
----------------------------------------------------------------------------- 8
Attaching the TV to the Stand
----------------------------------------------------------------------------- 9
Safety Precaution: Securing the TV to the wall to
prevent falling
03
----------------------------------------------------------------------------- 9
The Samsung Smart Remote
About the Buttons on the Samsung Smart Remote
----------------------------------------------------------------------------- 10
Pairing the TV to the Samsung Smart Remote
----------------------------------------------------------------------------- 11
Installing batteries into the Samsung Smart Remote ----------------------------------------------------------------------------- 11
04
05
06
07
Running the Initial Setup
Connecting the antenna adapter
----------------------------------------------------------------------------- 12
Using the TV Controller
----------------------------------------------------------------------------- 13
Connecting to a Network
Network Connection - Wireless
----------------------------------------------------------------------------- 14
Network Connection - Wired
----------------------------------------------------------------------------- 14
Troubleshooting and Maintenance
Troubleshooting
----------------------------------------------------------------------------- 15
What is Remote Support?
----------------------------------------------------------------------------- 17
Eco Sensor and screen brightness
----------------------------------------------------------------------------- 17
Caring for the TV
----------------------------------------------------------------------------- 18
Specifications and Other Information
Specifications
----------------------------------------------------------------------------- 19
Environmental Considerations
----------------------------------------------------------------------------- 19
Decreasing power consumption
----------------------------------------------------------------------------- 20
Licences
----------------------------------------------------------------------------- 20
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01 What's in the Box?
Make sure the following items are included with your TV. If any items are missing, contact your dealer.
•• Samsung Smart Remote & Batteries (AA x 2)
•• Warranty Card / Regulatory Guide (Not available in
some locations)
•• User Manual
•• Power Cable
x4
COMPONENT IN / AV IN Adapter
Wall Mount Adapter
Antenna adapter
•• The items’ colours and shapes may vary depending on the models.
•• Cables not included can be purchased separately.
•• Check for any accessories hidden behind or in the packing materials when opening the box.
[[ Note: Insert the power cord securely to prevent loosening from the TV.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the
user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user
manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Warning: Screens can be damaged from direct pressure
when handled incorrectly. We recommend lifting the TV at
the edges, as shown.
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Do Not Touch
This Screen!
02 TV Installation
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless
it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and
serious damage to the TV.
For models providing wall mount adapters, install them as shown in the figure below before installing the wall
mount kit.
•• Refer to the installation manual included with the Samsung wall mount kit.
Wall mount Adapter
Wall mount
bracket
TV
C
Wall mount Adapter
Wall mount
bracket
TV
C
•• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you
choose to install the wall mount on your own.
•• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount
to surfaces other than plaster board, contact your nearest dealer for additional information. If you install
the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
•• Standard dimensions for wall mount kits are shown in the table on the next page.
•• If you are installing a third-party wall mount, note that the length of the screws you can use to attach the
TV to the wall mount is shown in column C in the table on the next page.
•• When installing a wall mount kit, we recommend you fasten all four VESA screws.
•• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a
Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type
of wall mount kit, depending on the geographical region.)
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TV size in
inches
VESA screw hole specs
(A * B) in millimetres
49-55
200 x 200
75
400 x 400
C (mm)
Standard Screw
Quantity
43-45
M8
4
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from
electric shock.
•• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard
screw specifications. Screws that are too long may cause damage to the inside of the TV set.
•• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws
may differ depending on the wall mount specifications.
•• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
•• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount
is used or when the consumer fails to follow the product installation instructions.
•• Do not mount the TV at more than a 15 degree tilt.
•• Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls,
cabinetsides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a
problem with the product caused by an increase in its internal temperature.
When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by
Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the
product or result in injury caused by the product falling.
Installation with a stand
Installation with a wall mount
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
Other Cautions
•• The actual appearance of the TV may differ from the images in this manual, depending on the model.
•• Be careful when you touch the TV. Some parts can be warm or hot.
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Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the provided
assembly instructions.
Safety Precaution: Securing the TV to the wall to prevent falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular,
ensure your children do not hang on or destabilise the TV. This action may cause the TV
to tip over, causing serious injuries or death. Follow all safety precautions provided in the
manual. For added stability and safety, you can purchase and install the anti-fall device as
described below.
WARNING: Never place a television set in an unstable location. The television set may fall, causing
serious personal injury or death. Many injuries, particularly to children, can be avoided by taking
simple precautions such as
•• Using cabinets or stands recommended by the manufacturer of the television set.
•• Only using furniture that can safely support the television set.
•• Ensuring the television set is not overhanging the edge of the supporting furniture.
•• Not placing the television set on tall furniture (for example, cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support.
•• Not placing the television set on cloth or other materials that may be located between the
television set and supporting furniture.
•• Educating children about the dangers of climbing on furniture to reach the television set or its
controls.
If you are retaining and relocating the television set that you are replacing with this new set, you
should apply the same precautions to the old set.
Preventing the TV from falling
1. Using the appropriate screws, firmly fasten a set of brackets to the
wall. Confirm that the screws are firmly attached to the wall.
–– You may need additional material such as wall anchors
depending on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of brackets
to the TV.
–– For the screw specifications, refer to the standard screw part in
the table under "Mounting the TV on a wall".
3. Connect the brackets fixed to the TV and the brackets fixed to the
wall with a durable, heavy-duty string, and then tie the string tightly.
–– Install the TV near the wall so that it does not fall backwards.
–– Connect the string so that the brackets fixed to the wall are at
the same height as or lower than the brackets fixed to the TV.
English - 9
03 The Samsung Smart Remote
About the Buttons on the Samsung Smart Remote
•• The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
(Power)
Press to turn the TV on or off.
(Colour button / Number button)
Each time you press this button, the
coloured buttons window and the
virtual numeric pad are displayed
alternately.
•• Use these coloured buttons to
access additional options that are
specific to the feature in use.
•• Press to bring up the virtual
numeric pad on the screen. Use
the numeric keypad to enter
numeric values. Select numbers
and then select Done to enter a
numeric value. Use to change the
channel, enter a PIN, enter a ZIP
code, etc.
Directional pad (up/down/left/ right)
Moves the focus and changes the
values seen on the TV's menu.
(Return)
Returns to the previous menu. When
pressed for 1 second or more, the
running function is terminated. When
pressed while you are watching a
programme, the previous channel
appears.
(Play/pause)
When pressed, the playback controls
appear. Using these controls, you
can control the media content that is
playing.
(Smart Hub)
Returns to the Home Screen.
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(Voice Interaction)
Runs Voice Interaction. Press and
hold the button, say a command, and
then release the button to run Voice
Interaction.
When you press the button, the Enter
Voice Command Guide menu appears
at the bottom of the screen.
•• The supported languages and
features for voice interaction
may differ depending on the
geographical area.
(Ambient mode)
In TV mode, press this button to enter
Ambient mode.
If you press the button when the TV is
turned off, the TV turns on in Ambient
mode.
Select
Selects or runs a focused item. When
pressed while you are watching
content, detailed programme
information appears.
VOL (Volume)
Move the button up or down to adjust
the volume. To mute the sound, press
the button. When pressed for 1 second
or more, the Accessibility Shortcuts
menu appears.
CH (Channel)
Move the button up or down to
change the channel. To see the Guide
screen, press the button.
Pairing the TV to the Samsung Smart Remote
When you turn on the TV for the first time, the Samsung Smart Remote
pairs to the TV automatically. If the Samsung Smart Remote does not pair
to the TV automatically, point it at the remote control sensor of the TV,
and then press and hold the buttons labelled
and
as shown in the
figure on the left simultaneously for 3 seconds or more.
•• The Samsung Smart Remote can only be paired to one TV at a time.
Installing batteries into the Samsung Smart Remote
To install the batteries, push the rear cover open in the direction of the arrow, and then insert the batteries as
shown in the figure. Make sure that the positive and negative ends are facing in the correct direction.
•• Alkaline batteries are recommended for longer battery life.
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04 Running the Initial Setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. The Initial Setup allows you
to configure the basic settings for the TV to operate, such as broadcast reception, channel search, and network
connection, at one time.
•• Before starting the Initial Setup, be sure to connect external devices first.
•• To use the TV's smart features, the TV must be connected to the Internet.
•• Noise may occur temporarily when the TV communicates with mobile devices.
•• The SmartThings app is available on mobile devices for Android 6.0 or higher and iOS 10 or higher.
•• To perform initialisation by using the SmartThings app, the mobile device must have been connected via
Wi-Fi.
•• When the pop-up for setup does not appear automatically on the SmartThings app of your mobile
device, proceed with the process after manually adding the TV using Add Device on the dashboard of the
SmartThings app.
You can also start the Initial Setup using the TV's menu (
>
Settings > General > Start Setup).
Follow the instructions displayed on the Initial Setup screen and configure the TV's basic settings to suit your
viewing environment.
Connecting the antenna adapter
Connect the provided antenna adapter to an antenna terminal on the wall, and then connect the antenna cable,
which is connected to ANT IN on the TV, to the antenna adapter.
The connected antenna adapter prevents overload that may occur due to potential difference between the
antenna terminal on the wall and the antenna cable, consequently being able to prevent product damage or
fire.
•• Be sure to use the provided antenna adapter.
•• The method for connecting the antenna adapter and the markings on the antenna terminals may differ
depending on the model and geographical region.
•• If you use the antenna adapter where antenna signals are weak, the screen may become blurry.
(1)
(2)
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Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control Menu.
The Control menu appears when the TV Controller is pressed while the TV is On. For more information about its
usage, refer to the figure below.
Control menu
: Power off
: Volume Up
: Channel Up
: Volume Down
: Channel Down
: Source
TV Controller / Remote control sensor
Press: Move
Press & Hold: Select
The TV Controller is located on the bottom
of the TV.
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05 Connecting to a Network
Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software
updates.
Network Connection - Wireless
Connect the TV to the Internet using a standard router or modem.
Wireless IP Router or
Modem with a DHCP Server
The LAN Port on the Wall
LAN Cable (Not Supplied)
Network Connection - Wired
Connect your TV to your network using a LAN cable.
•• The TV does not support the network speeds less than or equal to 10 Mbps.
•• Use Cat7 (*STP Type) cable for the connection.
* Shielded Twist Pair
English - 14
06 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review
the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.
samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.
•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may
be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance
of the product.
•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update
functions on the TV's menu (
>
Settings > Support > Software Update > Update Now or Auto update).
The TV won’t turn on.
•• Make sure that the power cord is securely plugged in to the TV and the wall outlet.
•• Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing
a solid red.
•• Try pressing the Power (
) button at the bottom of the TV to make sure that the problem is not with the
remote control. If the TV turns on, refer to “Remote control does not work”.
There is no picture/video/sound, or a distorted picture/video/sound from an external
device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
•• Make sure the connection to the device is correct and that all cables are fully inserted.
•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
•• Confirm that the correct input source has been selected (
> Source).
•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (
>
Settings
> Support > Self Diagnosis > Start Picture Test or Start Sound Test).
•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and
then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the
connected device.
•• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a
cable wall connector, run Auto Tuning to search for channels (
>
Settings > Broadcasting > (Auto
Tuning Settings) > Auto Tuning).
–– The Auto Tuning Settings may not appear depending on the model or geographical area.
–– If you are using a cable box or satellite box , please refer to the cable box or satellite box manual.
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The remote control does not work.
•• Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it
does not, replace the remote control's batteries.
•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the
volume.
•• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or
satellite box user manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode (
>
Settings
> General > System Manager > Usage Mode > Home Mode).
–– The actual name of this function may differ depending on the model.
Intermittent Wi-Fi
•• Make sure the TV has a network connection (
>
Settings > General > Network > Network Status).
•• Make sure the Wi-Fi password is entered correctly.
•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless
phones, stone walls/fireplaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
•• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the
Mac addresses of your new Modem/Router and the TV.
English - 16
Video App problems (Youtube etc)
•• Change the DNS to 8.8.8.8. Select
>
Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•• Reset by selecting
>
Settings > Support > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
•• Diagnose your TV
•• Adjust the TV settings for you
•• Perform a factory reset on your TV
•• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section. (
>
Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and
optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go
to
>
Settings > General > Eco Solution > Ambient Light Detection.
•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient
Light Detection function.
•• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease
picture brightness.
English - 17
Caring for the TV
•• If a sticker was attached to the TV screen, some debris can
remain after you remove the sticker. Please clean the debris off
before watching TV.
•• The exterior and screen of the TV can get scratched during
cleaning. Be sure to wipe the exterior and screen carefully using
a soft cloth to prevent scratches.
•• Do not spray water or any liquid directly onto the TV. Any liquid
that goes into the product may cause a failure, fire, or electric
shock.
•• To clean the screen, turn off the TV, then gently wipe away
smudges and fingerprints on the panel with a micro-fiber
cloth. Clean the body or panel of the TV with a micro-fiber cloth
dampened with a small amount of water. After that, remove the
moisture with a dry cloth. While cleaning, do not apply strong
force to the surface of the panel because it can damage the
panel. Never use flammable liquids (benzene, thinner, etc.) or a
cleaning agent. For stubborn smudges, spray a small amount of
screen cleaner on a micro-fiber cloth, and then use the cloth to
wipe away the smudges.
English - 18
07 Specifications and Other Information
Specifications
Model Name
Display Resolution
Screen Size
Measured Diagonally
Sound (Output)
Dimensions (W x H x D)
Without Stand
With stand
QA49Q6FNAJ
QA55Q6FNAJ
3840 x 2160
3840 x 2160
49 inches
55 inches
40 W
40 W
1091.6 x 634.6 x 54.9 mm
1227.1 x 710.7 x 54.9 mm
1091.6 x 703.3 x 247.7 mm
1227.1 x 779.2 x 247.7 mm
13.4 kg
17.5 kg
13.9 kg
18.0 kg
Weight
Without Stand
With Stand
Model Name
QA75Q6FNAJ
Display Resolution
3840 x 2160
Screen Size
Measured Diagonally
Sound (Output)
Dimensions (W x H x D)
Without Stand
With stand
Weight
Without Stand
With Stand
75 inches
40 W
1673.8 x 964.1 x 57.6 mm
1673.8 x 1048.3 x 359.1 mm
36.0 kg
36.8 kg
Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
10°C to 40°C (50°F to 104°F)
10% to 80%, non-condensing
-20°C to 45°C (-4°F to 113°F)
5% to 95%, non-condensing
•• The design and specifications are subject to change without prior notice.
•• For information about the power supply, and more information about power consumption, refer to the
label-rating attached to the product.
•• You can see the label-rating attached to the back of the TV. (For some models, you can see the label-rating
inside the cover terminal.)
English - 19
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of
power. To decrease power consumption, unplug the power cord when you don't intend to use the TV for a long
time.
Licences
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
English - 20
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left blank.
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資料。
e-Manual
如需進一步瞭解這款電視,請參閱內嵌於產
品的電子手冊。
•• 如要開啟電子手冊,
> 設定 > 支援 > 開啟 e-Manual
您可以在網站上下載使用者手冊,並在個人電腦或流動裝置上閱讀內容。
瞭解電子手冊的輔助功能
•• 部分功能表畫面無法從電子手冊存取。
搜尋
在搜尋結果中選擇項目以載入對應頁面。
索引
選擇關鍵字以瀏覽至相關頁面。
–– 此功能僅適用於英文電子說明書。
已開啟的頁面
從最近看過的主題列表中選擇一個主題。
瞭解電子手冊主題頁上的按鈕功能
立即嘗試
存取相關的功能表項目,並直接試用該功能。
連結
立即存取 e-Manual 頁上的相關主題(底線)。
繁體中文 - 2
警告!重要安全指示
在使用電視前,請先閱讀安全指示。
注意
觸電風險。請勿開啟。
II 類產品:此標誌指出無需安全連接
地電。
注意:為了減少電擊的危險,切勿卸下護蓋(或
後蓋)。裝置內沒有使用者可維修的部件。請交
由合格的技術人員進行所有維修工作。
AC 電壓:以此標誌標記的最高電壓
為 AC 電壓。
此符號表示內有高電壓。以任何方式
與本 產品內部之任何部件接觸均可導
致危險。
DC 電壓:以此標誌標記的最高電壓
為 DC 電壓。
此符號表示本產品隨附關於操作與維
護的 重要說明文件。
注意。請參閱使用說明:此符號指示
用戶查閱使用者手冊以取得進一步的
安全相關資訊。
•• 機殼與後蓋或底蓋上的槽口與開口均為提供必要的通風而設。為了確保本裝置之可靠操作
以及避免過 熱,切勿堵塞或遮蔽這些槽口與開口。
–– 切勿將本裝置放在空間狹窄封閉之處(例如書櫥或內嵌式壁櫥),除非具備足夠的通風
設備。
–– 切勿將本裝置放在靠近暖氣設備或耐熱器物的地方,或者陽光直射的地方。
–– 切勿將包含水的器具(花瓶等)放在本裝置上面,因為如此可能會導致火災或電擊。
•• 切勿將本裝置暴露在雨中或放在靠近水的地方(靠近浴缸、洗臉盆、廚房水槽,或洗衣
槽、潮濕的地下室, 或靠近游泳池等等)。如果意外濺濕本裝置,請即刻拔除電源插頭並
聯絡授權的經銷商。
•• 本裝置使用電池。您的社區可能基於環境上的考量,制訂有必須適當棄置電池的規定。請
與當地主管機關聯絡以查詢有關棄置或回收的資訊。
•• 切勿讓牆上插座、延長線或轉接器超載,因為如此將可能會導致火災或電擊。
•• 對於電源線的佈線,應避免電源線可能被踩踏或被附近物體擠壓,特別留意插頭、轉接器
以及電源線從裝置伸出之處。
•• 為了保護本裝置免於受到閃電暴風雨襲擊,或長期不使用本裝置時提供保護,請從牆上插
座拔下電源線, 以及中斷與天線或纜線系統的連接。如此可預防在發生閃電或電源突断時
對裝置造成傷害。
繁體中文 - 3
•• 在將電源線連接到 DC 變壓器之前,請先確認 DC 變壓器的電壓符合當地的電力供應。
•• 切勿將任何金屬物插入本裝置的開口處,如此可能會有遭到電擊的危險。
•• 為避免電擊,切勿碰觸裝置的內部。只有合格的技術人員可以打開本裝置。
•• 插入電源線時務必牢牢插入到底。拔出電源線時,務必抓住電源插頭再從插座中拔出。請
勿拉扯電源線以拔出插頭。切勿在手沾濕的 情況下觸摸電源線。
•• 如果本裝置未正常運作,特別是發出異常聲音或臭味時,請即刻拔除電源插頭並聯絡授權
的經銷商或服 務中心。
•• 如果您有一段時間不使用電視,或離開屋內(尤其當屋內只留下幼兒、老人或行動不便的
人)時,務必确 保從插座中拔出電源插頭。
–– 累積的灰塵可能造成會電擊、漏電,或因電線走火造成火災,或者使絕緣體老化。
•• 若要在灰塵多、高溫或低溫、高濕度、含化學物質的環境中,以及機場或火車站等全天候
使用的地方安裝裝置,請務必聯絡授權的三星服務中心以取得相關資訊。否則,可能會導
致您的裝置嚴重損壞。
•• 請只使用適當接地的插頭和插座。
–– 接地不良可能造成觸電或裝置損壞。(僅限於 l 類設備)
•• 如要完全關閉此設備,請拔除牆上插座。為確保您能夠快速拔除此設備 (如有需要),請確保
您易於接觸牆上插座和插頭。
•• 請將附件(電池等)存放於兒童無法觸及的安全位置。
•• 切勿摔落或撞擊本產品。如果產品損毀,請拔除電源線並聯絡三星服務中心。
•• 先從電源插座拔下電源線,然後使用乾燥的軟布擦拭本產品。切勿使用任何化學製品,如
蠟、苯、酒精、稀釋 劑、殺蟲劑、空氣清新劑、潤滑劑或清潔劑。這些可能會損害產品外
觀或擦掉產品上的印刷內容。
•• 切勿讓裝置滴到或濺到水。
•• 切勿讓電池接觸到火。
•• 切勿使電池短路、過熱或拆解電池。
•• 如果您將遙控器中所使用的電池更換為不正確的電池,可能會有爆炸的危險。請務必更換
為相同或同等類型的電池。
本使用者手冊中的圖表和插圖僅供參考,可能與實際的產品外觀有所差別。產品設計與規格可
能有所變更, 恕不另行通知。
警告 - 為防止起火,請務必使此產品遠離蠟燭或其他明火。
繁體中文 - 4
目錄
閱讀這份使用者手冊前
警告!重要安全指示
01
盒中內容物
02
電視安裝
------------------------------------------------------------------------------------------ 2
------------------------------------------------------------------------------------------ 3
將電視安裝於牆上
------------------------------------------------------------------------------------------
為電視提供適當的通風
------------------------------------------------------------------------------------------
將電視安裝到底座
------------------------------------------------------------------------------------------
安全注意事項:將電視固定在牆上,以免電視機掉落------------------------------------------------------------------------------------------
03
7
8
9
9
三星智能遙控 (Samsung Smart Remote)
有關三星智能遙控 (Samsung Smart Remote) 上的按鈕------------------------------------------------------------------------------------------ 10
將電視與三星智能遙控 (Samsung Smart Remote) 配對------------------------------------------------------------------------------------------ 11
在三星智能遙控 (Samsung Smart Remote) 中安裝電池------------------------------------------------------------------------------------------ 11
04
執行初始設定
天線轉接器連接方法
使用電視控制器
05
連線至網絡
網絡連線 - 無線
網絡連線 - 有線
06
------------------------------------------------------------------------------------------ 14
------------------------------------------------------------------------------------------ 14
解決疑難與維護
解決疑難
什麼是遠端支援?
Eco 感應器和螢幕亮度
電視保養
07
------------------------------------------------------------------------------------------ 12
------------------------------------------------------------------------------------------ 13
------------------------------------------------------------------------------------------ 15
------------------------------------------------------------------------------------------ 17
------------------------------------------------------------------------------------------ 17
------------------------------------------------------------------------------------------ 18
規格與其他資訊
規格
環境因素
降低耗電量
授權
------------------------------------------------------------------------------------------ 19
------------------------------------------------------------------------------------------ 19
------------------------------------------------------------------------------------------ 20
------------------------------------------------------------------------------------------ 20
繁體中文 - 5
01 盒中內容物
請確定您的電視隨附下列物品。如有任何缺件,請聯絡您的經銷商。
•• 三星智能遙控 (Samsung Smart Remote) 和電池 •• 保固卡 / 法規指南(部分地區不適用)
(AA x 2 顆)
•• 電源線
•• 使用者手冊
x4
AV/色差端子轉接器
壁掛架轉接器
天線隔離器
•• 物品的顏色和形狀可能因型號而異。
•• 未隨附的連接線須獨立購買。
•• 開啟包裝盒時,檢查隱藏在背後或放在包裝物料中的配件。
[[ 備註:安全插入電源線,以免電源線從電視鬆脫。
以下情況可能酌收服務費:
(a) 在您的要求下派出工程師查看,但是產品沒有找到瑕疵(例如未閱讀使用者手冊)。
(b) 您將裝置帶到維修中心檢查,但是產品沒有找到瑕疵(例如未閱讀使用者手冊)。
服務技師到場服務之前會先告知您所需收取的服務費用。
警告:處理不當時螢幕可能因直接施壓而受損。搬
動電視時建議您抬舉電視邊緣,如圖所示。
繁體中文 - 6
請勿碰觸此
螢幕!
02 電視安裝
將電視安裝於牆上
若要將此產品安裝在牆上,請完全遵照製造商建議的方式安裝。若未以正確的方式安
裝,則產品可能會滑動或墜落,因而造成兒童或成人受到嚴重傷害,以及使產品受到
嚴重的損毀。
若您的機型提供壁掛架轉接器,則先按照下圖的方式安裝,再安裝壁掛架組。
•• 請參閱 Samsung 壁掛架組隨附的安裝手冊。
壁掛架轉接器
壁掛架
托架
電視
C
壁掛架轉接器
壁掛架
托架
電視
C
•• 若您選擇自行安裝壁掛架,對於因此造成的任何產品損壞或人身傷害,Samsung Electronics
概不負責。
•• 您可以將壁掛架安裝在與地板垂直的實心牆壁上。在將壁掛架安裝於非水泥牆面之前,請
先洽詢當地經銷商以取得更多相關資訊。若安裝在天花板或偏斜的牆面,可能會掉落並導
致嚴重的人身傷害。
•• 下頁圖表顯示壁掛托架套件的標準尺寸。
•• 如果您安裝第三方壁掛架,請參閱下一頁表格的 C 欄,以瞭解在壁掛架上安裝電視機的螺
絲長度。
•• 安裝壁掛架組件時,建議您緊固所有四顆 VESA 螺絲。
•• 如果您只使用上方兩顆螺絲將壁掛架組件安裝在牆上,請確保使用支援該安裝類型的
Samsung 壁掛架組件。(您可能無法購買這類型的壁掛架組件,視乎地理區域而定。)
繁體中文 - 7
電視機尺寸
(以英吋為單位)
VESA 螺絲孔規格
C
(A * B)
標準螺絲
(毫米)
(單位:毫米)
49-55
200 x 200
75
400 x 400
43-45
M8
數量
4
切勿在電視開啟時安裝壁掛架組。否則可能會因觸電而導致人身傷害。
•• 請勿使用比標準長度長,或與 VESA 標準螺絲規格不相容的螺絲。太長的螺絲可能導致電視
機內部損壞。
•• 對於不符 VESA 標準螺絲規格的壁掛架,螺絲長度可能根據壁掛架規格而有所不同。
•• 請勿將螺絲鎖得太緊。這樣可能會損壞產品或造成產品掉落,導致人身傷害。Samsung 對於
這類意外不負任何責任。
•• 若使用非 VESA 或非指定壁掛架,或因消費者未遵守產品安裝指示而造成產品損毀或人身傷
害,Samsung 不負任何責任。
•• 電視安裝傾斜角度勿超過 15 度。
•• 將電視機安裝於牆上時,務必由兩人合作進行。
為電視提供適當的通風
當您安裝電視機時,電視機與其他物品(牆壁、櫥櫃等等)間務必保持至少 10 公分的距離,
以確保通風正常。如果未能保持正常的通風,則可能由於電視內部溫度過高而起火或發生其他
問題。
當您使用支架或壁掛架安裝電視時,強烈建議您僅使用 Samsung Electronics 所提供的零件。若
使用其他製造商提供的零件,可能導致產品使用困難,或因產品掉落而造成傷害。
裝上底座
以壁掛架安裝
10 公分
10 公分
10 公分
10 公分
10 公分
10 公分
10 公分
其他警告
•• 依型號而定,電視的實際外觀可能與此手冊中的圖解不同。
•• 碰觸電視時請務必小心,因為部分零件可能具有高溫。
繁體中文 - 8
將電視安裝到底座
請確定已取得圖中所示的所有配件,並依照隨附的組裝說明組裝底座。
安全注意事項:將電視固定在牆上,以免電視機掉落
注意:拉、推或攀爬電視可能會導致電視墜落。尤其應禁止兒童攀爬或搖晃
電視,此動作可能造成電視翻倒,導致嚴重傷害或死亡。請遵守本說明書中
的所有安全注意事項。若要增強穩定性,您可以購買並安裝如下所述的防墜
裝置。
警告: 切勿將電視機放在不穩固的地方。否則電視機可能掉落,甚至導致人身嚴重受
傷或死亡。只要採取簡單的預防措施即可避免許多傷害,尤其是對於小孩子,例如:
•• 使用電視機製造商建議的櫥櫃或底座。
•• 僅使用可安全支撐電視機的家具。
•• 確保電視機不會超出家具的邊緣而懸空。
•• 不將電視機放在較高的家具(例如櫥櫃或書架),並且沒有使用適當的支撐物支
撐或固定家具和電視機。
•• 不將電視機放在上有布料或其他材料的家具上。
•• 教導孩子攀爬到家具上使用或控制電視機的危險。
如果您保留和搬遷電視機,並以這款新電視機取代,應針對舊電視機採取相同安全措
施。
避免電視掉落
1. 使用合適的螺絲,將一組支架固定在牆上。確認螺絲已牢
固地鎖到牆上。
–– 根據牆壁類型,您可能需要其他材料,如固定件。
2. 使用尺寸合適的螺絲,將一組支架固定在電視機上。
–– 如需螺絲的規格,請參閱「將電視安裝於牆上」下表格
中的標準螺絲部分。
3. 接上固定到電視上的支架,然後使用耐久、耐重的纜繩將
支架固定到牆上,再拉緊纜繩。
–– 將電視安裝至靠近牆面的位置,以防向後方墜落。
–– 接上纜繩使固定在牆面上的支架位在與固定在電視上的
支架相同或更低的高度。
繁體中文 - 9
03 三星智能遙控 (Samsung Smart Remote)
有關三星智能遙控 (Samsung Smart Remote) 上的按鈕
•• 三星智能遙控 (Samsung Smart Remote)上的的圖像、按鈕和功能可能依型號而異。
(電源)
按下以開啟或關閉電視。
(彩色按鈕 / 數字按鈕)
每次按下此按鈕,色彩按鈕視窗
和虛擬數字鍵便會交替顯示。
•• 使用這些彩色按鈕存取目前
使用中功能的額外選項。
•• 按下即可在螢幕上顯示虛擬
數字鍵。使用數字鍵在電視
上輸入數字。選擇數字,再
選擇 完成 便輸入一個數值。
可用來變更頻道、輸入密
碼、區號等。
方向鍵(上/下/左/右)
移動焦點,並且變更電視功能
表上的值。
(返回)
返回上一個功能表。按 1 秒以
上,會終止執行中的功能表。
觀看節目時按一下,會顯示上
一個頻道。
(播放/暫停)
按一下會顯示播放控制項。使
用這些控制項,您可以控制正
在播放的媒體內容。
(Smart Hub)
返回首頁畫面。
繁體中文 - 10
(語音互動)
執行 語音互動。按住按鈕,說
出命令,然後放開按鈕,以執
行語音互動。
當您按下按鈕,Enter Voice
Command Guide功能表會出現在
畫面底部。
•• 對於語音互動支援的語言和
功能可能依地理區域而所有
不同。
Ambient mode(環境模式)
在電視模式中,按下此按鈕即可
進入Ambient mode(環境模式)。
如果您在電視關閉時按下按
鈕,電視會在Ambient mode(環
境模式) 下開啟。
選擇
選擇或執行焦點項目。觀看時
按下,會顯示詳細的節目資
訊。再次按下,可選擇或執行
所顯示的任何功能。
VOL (音量)
將按鈕上下按可調整音量。若要
靜音,按下按鈕。按 1 秒以上,
會顯示協助工具捷徑功能表。
CH (頻道)
將按鈕上下按可變換頻道。若
要查看指南畫面,按下按鈕。
將電視與三星智能遙控 (Samsung Smart Remote) 配對
第一次開啟電視時,三星智能遙控 (Samsung Smart Remote) 會自
動與電視配對。如果 三星智能遙控 (Samsung Smart Remote) 沒有
自動與電視配對,請將其指向電視的遙控器感應器,然後同時按
住標示
和
按鈕 (如左圖) 3 秒或以上。
•• Samsung Smart Remote 一次只能配對一部電視。
在三星智能遙控 (Samsung Smart Remote) 中安裝電池
如要安裝電池,請依照箭頭方向推按並打開背後的蓋子,然後按照圖示放入電池。確定正負極
的方向正確。
•• 建議使用壽命較長的鹼性電池。
繁體中文 - 11
04 執行初始設定
第一次開啟電視時,電視會立即開始初始設定。初始設定讓您為電視操作配置基本設定,例如
廣播接收、頻道搜尋和網絡連線。
•• 開始初始設定前,確定先連接至外部裝置。
•• 如要使用電視的智能功能,電視必須連線至互聯網。
•• 電視與流動裝置通訊時可能暫時發生雜訊。
•• SmartThings 應用程式適用於 Android 6.0 或以上及 iOS 10 或以上的流動裝置。
•• 如要使用 SmartThings 應用程式執行初始化,流動裝置必須連線至 Wi-Fi。
•• 若流動裝置的 SmartThings 應用程式沒有自動顯示設定彈出視窗,請在 SmartThings 應用程式
儀表板的新增裝置上手動新增電視,然後執行程序。
您也可以透過電視功能表開始初始設定(
> 設定 > 一般 > 開始設置)。
遵循初始設定螢幕上的指示配置電視的基本設定,以切合您的觀賞環境。
天線轉接器連接方法
將提供的天線轉接器連接到牆上的天線端子,然後將接到電視 ANT IN 的天線纜線連接到天線
轉接器。
連接天線轉接器可防止因為牆上天線端子和天線纜線間的潛在差異所產生的過載,進而預防產
品損壞或者發生火災。
•• 務必使用所提供的天線轉接器。
•• 連接天線轉接器的方式和天線端子上的標記可能依型號和地理區域而有所不同。
•• 如果使用天線轉接器而天線訊號弱,畫面可能會變得模糊不清。
(1)
(2)
繁體中文 - 12
使用電視控制器
您可以使用電視底部的電視控制器按鈕開啟電視,然後使用控制功能表。在電視開啟時按下電
視控制器,控制功能表便會顯示。如需有關其使用方式的資訊,請參閱下圖。
控制功能表
: 關機
: 調高音量
: 調增頻道
: 調低音量
: 調減頻道
: 節目源
電視控制器 / 遙控器感應器
按下:移動
按住:選擇
電視控制器位於電視底部。
繁體中文 - 13
05 連線至網絡
將電視連線到網絡可讓您存取 Smart Hub 等線上服務以及軟體更新。
網絡連線 - 無線
使用標準路由器或數據機將電視連線到互聯網。
具備 DHCP 伺服器的無線 IP 路由器或數據機
牆上區域網連接埠
區域網絡線(未提供)
網絡連線 - 有線
使用區域網絡線將電視連接至您的網絡。
•• 本電視不支援速度小於或等於 10 Mbps 的網絡。
•• 使用 Cat7(*STP 型)纜線進行連接。
* 屏蔽雙絞線
繁體中文 - 14
06 解決疑難與維護
解決疑難
若電視發生問題,請先檢閱此可能的問題與解決方案清單。也可檢閱 e-Manual 中的「解決疑
難」一節。若沒有適用的解決疑難提示,請前往「www.samsung.com」並按「支援」或聯絡此
手冊封底列出的服務中心。
•• 此 TFT LED 面板是由子像素組成,需要使用精密技術製造。但是,螢幕上可能出現少數明
亮像素或暗色像素。這些像素不會影響產品的效能。
•• 為了使電視保持在最佳狀態,請升級至最新的軟體。使用電視功能表上的立即更新或自動
更新功能 (
> 設定 > 支援 > 軟件更新 > 立即更新或自動更新)。
電視不會開啟。
•• 確認電源線正確連接電視和牆上插座。
•• 確認牆上插座可以運作,並且電視底部的電源指示燈亮起並發出紅色燈光。
•• 嘗試按電視底部的的電源 ( ) 按鈕,確認不是遙控器的問題。若電視已開啟,請參閱「遙
控器沒有作用」。
沒有外部裝置的圖像/視頻/音效,或圖像/視頻/音效失真,或電視上顯示
「訊號弱或沒有訊號」,或找不到頻道。
•• 確認與裝置的連接正確並且所有纜線有完全插入。
•• 拔除並重新連接電視與外部裝置間的所有纜線。可以的話,試試新纜線。
•• 確認已選擇正確的輸入訊號來源(
> 節目源)。
•• 執行電視自我診斷以判斷問題是否源於電視或裝置 (
> 設定 > 支援 > 自我診斷 > 開始
圖像測試 或 開始音效測試)。
•• 如果測試結果為正常,透過拔除每個裝置的電源線然後再次插入來重新啟動連接的裝置。
如果問題仍然存在,請參閱所連接裝置的使用者手冊中的連接指南。
•• 若您沒有使用有線機頂盒或衛星機頂盒,而您的電視透過天線或牆上有線接收電視訊號,
請執行自動調頻以搜尋頻道(
> 設定 > 廣播 > (自動調頻設定) > 自動調頻)。
–– 依型號或地理位置而定,自動調頻設定可能不會顯示。
–– 如果您使用有線機頂盒或衛星機頂盒,請參閱有線機頂盒或衛星機頂盒使用者手冊。
繁體中文 - 15
遙控器沒有作用。
•• 確認牆上插座可以運作,並且電視底部的電源指示燈亮起並發出紅色燈光。 如果沒有,請
更換遙控器的電池。
•• 務必以正確的電極(+/–)方向安裝電池。
•• 嘗試從 5~6 英尺的距離將遙控器直接指向電視。
•• 如果電視隨附 三星智能遙控 (Samsung Smart Remote) (藍牙遙控器),請確認將遙控器與電視
配對。
有線機頂盒或衛星機頂盒遙控器無法開關電視或調整音量。
•• 設定有線機頂盒或衛星機頂盒遙控器,以操作電視。請參閱有線機頂盒或衛星機頂盒使用
者手冊,以取得 SAMSUNG TV 的代碼。
電視設定在 5 分鐘後遺失。
•• 電視在零售模式中,在一般功能表中將使用模式更改為家用模式 (
統管理員 > 使用模式 > 家用模式)。
–– 此功能的實際名稱可能依型號而異。
>
設定 > 一般 > 系
Wi-Fi 訊號斷斷續續
•• 確認電視有連接網絡(
> 設定 > 一般 > 網絡 > 網絡狀態)。
•• 確認 Wi-Fi 密碼輸入正確。
•• 檢查電視與數據機/路由器間的距離。該距離不應超過 15.2 公尺。
•• 不使用或關閉無線裝置可減少干擾。此外,確認電視和數據機/路由器之間沒有障礙物。
(Wi-Fi 訊號強度可能因為設備、無線電話、石牆/壁爐等而減弱)
單樓層
多樓層
無線路由器
無線中繼器
•• 請聯絡您的互聯網服務供應商 (ISP) 並且要求對方將您的網路電路重設,以重新註冊您的新
數據機/路由器和電視的 Mac 位址。
繁體中文 - 16
視頻應用程式問題(Youtube 等)
•• 將 DNS 變更為 8.8.8.8。選擇
> 設定 > 一般 > 網絡 > 網絡狀態 > IP 設定 > DNS 設定 >
手動輸入 > DNS伺服器 > 輸入 8.8.8.8 > 確定。
•• 選取
> 設定 > 支援 > 自我診斷 > 重設 Smart Hub以進行重設。
什麼是遠端支援?
Samsung 遠端支援服務可透過 Samsung 服務技師以遠端方式提供一對一支援:
•• 診斷您的電視
•• 為您調整電視設定
•• 在您的電視執行出廠重設
•• 安裝建議的韌體更新
遠端支援的運作方式
您可以輕鬆為電視取得 Samsung Remote Support 遠端支援服務:
1. 聯絡 Samsung 服務中心並要求提供遠端支援。
2. 在電視上開啟功能表,然後移至支援區段。(
> 設定 > 支援)
3. 選擇遠端管理,然後閱讀並同意服務合約。當出現 PIN 畫面時,向技術人員提供 PIN 碼。
4. 然後技術人員將存取您的電視。
Eco 感應器和螢幕亮度
Eco 感應器會自動調整電視的亮度。此功能會測量室內的光線並自動將電視的亮度最佳化,以
減少耗電。如果您要將其關閉,請移至
> 設定 > 一般 > Eco 解決方案 > 環境光源偵測。
•• 如果在較暗的環境下觀看電視時發現螢幕太暗,可能是環境光源偵測功能所造成。
•• Eco 感應器位在電視底部。請勿讓任何物體擋住感應器,如此可能會降低畫面的亮度。
繁體中文 - 17
電視保養
•• 如果電視螢幕上黏有貼紙,在撕下貼紙後仍會有殘膠。
觀賞電視前請先清理殘膠。
•• 電視的外部和螢幕可能會在清潔時遭到刮傷。請小心使
用軟布擦拭外部和螢幕,以防刮傷。
•• 請勿直接在電視上噴灑水或任何液體。任何滲入產品中
的液體都可能導致故障、火災或電擊。
•• 如要清潔螢幕,請關閉電視,然後以超細纖維布料輕輕
拭去螢幕上的污跡和指紋。請以略微沾濕的超細纖維布
清潔電視機身或面板。然後使用乾布拭去水氣。清潔時
請勿在螢幕表面施加壓力,因為可能造成螢幕受損。切
勿使用可燃液體(苯、稀釋劑等)或清潔劑。如要去除
頑固污跡,可在超細纖維布料上噴少許螢幕清潔劑,然
後拭去污跡。
繁體中文 - 18
07 規格與其他資訊
規格
型號名稱
顯示解像度
畫面大小
對角線測量
音效(輸出)
尺寸(寬 x 高 x 深)
不帶底座
帶底座
重量
不帶底座
帶底座
型號名稱
顯示解像度
畫面大小
對角線測量
音效(輸出)
尺寸(寬 x 高 x 深)
不帶底座
帶底座
重量
不帶底座
帶底座
QA49Q6FNAJ
QA55Q6FNAJ
3840 x 2160
3840 x 2160
49 英吋
55 英吋
40 W
40 W
1091.6 x 634.6 x 54.9 毫米
1091.6 x 703.3 x 247.7 毫米
1227.1 x 710.7 x 54.9 毫米
1227.1 x 779.2 x 247.7 毫米
13.4 千克
13.9 千克
17.5 千克
18.0 千克
QA75Q6FNAJ
3840 x 2160
75 英吋
40 W
1673.8 x 964.1 x 57.6 毫米
1673.8 x 1048.3 x 359.1 毫米
36.0 千克
36.8 千克
環境因素
工作溫度
工作濕度
存放溫度
存放濕度
10°C 至 40°C(50°F 至 104°F)
10% 至 80%,無冷凝
-20℃ 至 45℃(-4°F 至 113°F)
5% 至 95%,無冷凝
•• 設計與規格可能隨時變更,恕不提前通知。
•• 有關電源供應和耗電量的其他資訊,請參閱產品隨附的標籤額定值。
•• 您可以看到電視背面的標籤。(對於部分型號,您可以查看端子護蓋內側的標籤。)
繁體中文 - 19
降低耗電量
將電視關機後,會進入待機模式。在待機模式中,仍會使用少量電源。為了減少耗電量,請在
長時間不使用電視時將電源線拔掉。
授權
HDMI 及 HDMI High-Definition Multimedia Interface 這兩個用詞,以及 HDMI 標誌皆為 HDMI
Licensing LLC 在美國和其他國家/地區的商標或註冊商標。
繁體中文 - 20
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Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care centre.
Country
Customer Care Centre
Web Site
HONG KONG
3698 4698
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
© 2018 Samsung Electronics Co., Ltd. All rights reserved.
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