Samsung | HW-M550 | Samsung Soundbar 340W 3.1Ch HW-M550 User Manual

FULL MANUAL
HW-M550
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SAFETY INFORMATION
SAFETY WARNINGS
WARNING
•• To reduce the risk of fire or electric shock, do
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
not expose this appliance to rain or moisture.
NOT REMOVE THE COVER (OR BACK).
CAUTION
NO USER-SERVICEABLE PARTS ARE INSIDE.
REFER SERVICING TO QUALIFIED SERVICE
•• TO PREVENT ELECTRIC SHOCK, MATCH WIDE
PERSONNEL.
BLADE OF PLUG TO WIDE SLOT, FULLY
INSERT.
•• This apparatus shall always be connected to a
CAUTION
AC outlet with a protective grounding
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
connection.
This symbol indicates that high voltage
is present inside. It is dangerous to make
any kind of contact with any internal
part of this product.
This symbol indicates that important
literature concerning operation and
maintenance has been included with
this product.
•• To disconnect the apparatus from the mains,
the plug must be pulled out from the mains
socket, therefore the mains plug shall be
readily operable.
•• Do not expose this apparatus to dripping or
splashing. Do not put objects filled with
liquids, such as vases on the apparatus.
•• To turn this apparatus off completely, you
must pull the power plug out of the wall
Class II product : This symbol indicates
socket. Consequently, the power plug must
that it does not require a safety
be easily and readily accessible at all times.
connection to electrical earth (ground).
AC voltage : This symbol indicates that
the rated voltage marked with the
symbol is AC voltage.
DC voltage : This symbol indicates that
the rated voltage marked with the
symbol is DC voltage.
Caution, Consult instructions for use :
This symbol instructs the user to consult
the user manual for further safety
related information.
ENG - ii
PRECAUTIONS
5. The battery used with this product contains
chemicals that are harmful to the
environment. Do not dispose of the battery
1. Ensure that the AC power supply in your
in the general household trash. Do not
house complies with the power
expose the battery to excess heat, direct
requirements listed on the identification
sunlight, or fire. Do not short circuit,
sticker located on the back of your product.
disassemble, or overheat the battery.
Install your product horizontally, on a
Danger of explosion if the battery is replaced
suitable base (furniture), with enough space
incorrectly. Replace only with the same or
around it for ventilation (7~10 cm). Make sure
equivalent type.
the ventilation slots are not covered. Do not
place the unit on amplifiers or other
is designed for continuous use. To fully turn
ABOUT THIS MANUAL
off the unit, disconnect the AC plug from the
The user manual has two parts: this simple paper
equipment which may become hot. This unit
wall outlet. Unplug the unit if you intend to
USER MANUAL and a detailed FULL MANUAL you
leave it unused for a long period of time.
can download.
2. During thunderstorms, disconnect the AC
plug from the wall outlet. Voltage peaks due
to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or
other heat sources. This could lead to
overheating and cause the unit to
USER MANUAL
malfunction.
See this manual for safety instructions,
4. Protect the product from moisture (i.e.
product installation, components,
vases), and excess heat (e.g. a fireplace) or
connections, and product specifications.
equipment creating strong magnetic or
electric fields. Unplug the power cable from
the AC wall socket if the unit malfunctions.
Your product is not intended for industrial
use. It is for personal use only. Condensation
may occur if your product has been stored in
cold temperatures. If transporting the unit
during the winter, wait approximately
2 hours until the unit has reached room
temperature before using.
FULL MANUAL
You can access the customer support centre
by scanning the QR code. To see the manual on
your PC or mobile device, download the
manual in document format from the website.
(http://www.samsung.com/support)
Design and specifications are subject to change
without prior notice.
ENG - iii
CONTENTS
01
Checking the Components
2
Inserting Batteries before using the Remote Control (AA batteries X 2) -------------------------- 2
02
03
04
05
06
Product Overview
3
Front Panel / Right Side Panel of the Soundbar
-------------------------- 3
Bottom Panel of the Soundbar
-------------------------- 4
Connecting the Soundbar
5
Connecting Electrical Power
-------------------------- 5
Connecting the Soundbar to the Subwoofer
–– Automatic connection between the subwoofer and the Soundbar
–– Manually connecting the subwoofer if automatic connection fails
-------------------------- 6
-------------------------- 6
-------------------------- 7
Connecting to your TV
9
Method 1. Connecting with a Cable
–– Connecting using an Optical Cable
–– Connecting a TV using an HDMI Cable
-------------------------- 9
-------------------------- 9
-------------------------- 10
Method 2. Connecting Wirelessly
–– Connecting a TV via Bluetooth
-------------------------- 11
-------------------------- 11
Connecting an External Device
13
Connecting using an Optical or Analogue Audio (AUX) Cable
-------------------------- 13
Connecting using an HDMI Cable
-------------------------- 14
Connecting a USB
15
ENG - iv
07
08
09
10
Connecting a Mobile Device
17
Connecting via Bluetooth
-------------------------- 17
Using the Samsung Audio Remote App
–– Installing the Samsung Audio Remote App
–– Launching the Samsung Audio Remote App
-------------------------- 20
-------------------------- 20
-------------------------- 20
Using the Remote Control
21
How to Use the Remote Control
-------------------------- 21
Adjusting the Soundbar volume with a TV remote control
-------------------------- 24
Using the Hidden Buttons
-------------------------- 25
Output specifications for the different sound effect modes
-------------------------- 25
Installing the Wall Mount
26
Installation Precautions
-------------------------- 26
Wallmount Components
-------------------------- 26
Detaching the Soundbar from the Wall
-------------------------- 29
Software Update
29
Updating Procedure
-------------------------- 30
If UPDATE is not displayed
-------------------------- 30
11Troubleshooting
31
12Licence
32
13
Open Source Licence Notice
32
14
Important Notes About Service
32
15
Specifications and Guide
33
Specifications
-------------------------- 33
ENG - v
01 CHECKING THE COMPONENTS
Bluetooth
POWER
Surround
SOUND
MODE
VOL
WOOFER
SOUNDBAR
Soundbar Main Unit
1
Power Cord
(Subwoofer)
2
AC/DC Adapter
(Main Unit)
Subwoofer
Remote Control / Batteries
3
Power Cord
(AC/DC Adapter)
Optical Cable
Micro USB to
USB adapter Cable
•• The power connection steps are labelled (1, 2, 3). For more information about power
connections, see page 5.
•• For Soundbar wall mounting components, see page 26.
•• HDMI cables is sold separately. To purchase, contact a Samsung Service Centre or Samsung
Customer Care.
•• The appearance of the accessories may differ slightly from the illustrations above.
Inserting Batteries before using the Remote Control (AA batteries X 2)
Slide the battery cover in the direction of the arrow until it is completely removed. Insert 2 AA batteries
(1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.
ENG - 2
02 PRODUCT OVERVIEW
Front Panel / Right Side Panel of the Soundbar
Position the product so that the
SAMSUNG logo is located on the top.
Right Side of the Soundbar
Display
Displays the product’s status and current mode.
+/- (Volume) Button
Adjusts the volume.
•• When adjusted, the volume level appears on the Soundbar’s front display.
(Power) Button
Turns the power on and off.
(Source) Button
Selects the source input mode.
Input mode
Display
Optical Digital input
D.IN
ARC (HDMI OUT) input
D.IN  TV ARC (Auto conversion)
AUX input
AUX
HDMI input
HDMI
BLUETOOTH mode
BT
USB mode
USB
•• To turn on “BT PAIRING” mode, change the source to “BT” mode, and then press and hold the
(Source) button for more than 5 seconds.
•• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
•• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
•• If you want to enjoy sound only from the Soundbar, you must turn off the TV’s speakers in the Audio
Setup menu of your TV. Refer to the owner’s manual supplied with your TV.
ENG - 3
Bottom Panel of the Soundbar
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
HDMI IN
HDMI OUT
(TV-ARC)
AUX IN
HDMI IN
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
Wi-Fi SETUP
SPK ADD
DC 24V
DC 24V
HDMI OUT
(TV-ARC)
AUX IN
DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
USB (5V 0.5A)
Connect a USB device here to play music files on the USB device through the Soundbar.
AUX IN
Connect to the Analogue output of an external device.
HDMI IN
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
HDMI OUT (TV-ARC)
Connect to the HDMI (ARC) jack on a TV.
DC 24V (Power Supply In)
Connect the AC/DC power adapter.
•• When disconnecting the power cable of the AC/DC power adaptor from a wall outlet, pull the plug.
Do not pull the cable.
•• Do not connect this unit or other components to an AC outlet until all connections between
components are complete.
ENG - 4
03 CONNECTING THE SOUNDBAR
Connecting Electrical Power
Use the power components (1, 2, 3) to connect the units to electrical outlets in the following order:
1.) Subwoofer  2.) Soundbar Main Unit. See the illustrations below.
•• For more information about the required electrical power and power consumption, refer to the
label attached to the product. (Label : Bottom of the Soundbar Main Unit)
3 Power Cord
POWER
1 Power Cord
DC 24V
HDMI IN
SPK ADD
Rear of Subwoofer
Connecting
Electrical Power
Connecting
Electrical Power
DC 24V
HDMI OUT
(TV-ARC)
Bottom of the
2 AC/DC Adapter
Soundbar Main Unit
•• Make sure to rest the AC/DC Adapter flat on a table or the floor. If you place the AC/DC Adapter so
that it is hanging with the AC cord input facing upwards, water or other foreign substances could
enter the Adapter and cause the Adapter to malfunction.
ENG - 5
Connecting the Soundbar to the Subwoofer
When the subwoofer is connected, you can enjoy rich bass sound.
Automatic connection between the subwoofer and the Soundbar
When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the
subwoofer is automatically connected to the Soundbar.
•• When auto pairing is complete, the blue indicators at the rear of the subwoofer turn on.
LED Indicator Lights on the Rear of Subwoofer
LED
Status
On
Description
Successfully connected
(normal operation)
Resolution
Check if the power cable to the main
Blue
Soundbar unit is connected properly or
Blinking
Recovering the connection
wait for a while. (If blinking persists, try
manually connecting the subwoofer.
See page 7.)
Red
On
Standby (with the Soundbar
Check if the power cable to the main
main unit turned off)
Soundbar unit is connected properly.
Connect again. See the instructions for
Connection failed
Red and
blue
Blinking
manual connection on page 7.
See the contact information for the
Malfunction
Samsung Service Centre in the manual.
ENG - 6
Manually connecting the subwoofer if automatic connection fails
Check before performing the manual connection
•• Check whether the power cables for the Soundbar and subwoofer are connected properly.
•• Make sure that the Soundbar is turned on.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
5 Sec
Rear of Subwoofer
2. Turn off the Soundbar.
3. Press and hold the VOL button on the remote control for at least 5 seconds with the Soundbar
turned off (OFF).
Bl
u
PO eto
W oth
ER
4. The ID SET message appears on the display of the Soundbar for 1.3 seconds, and then disappear.
5 Sec
D
N
U
SO
VO
L
BA
R
W
OO
FE
R
Su
rro
un
d
SO
M UN
OD D
E
ID SET
5. When the blue indicator on the subwoofer blinks, turn on the Soundbar’s power by pressing
(Power) button on the right side of the main unit or on the remote control.
6. When the connection is successfully established, the blue indicator on the rear of the subwoofer
stops blinking and glows continuously.
•• If the connection process fails, the blue indicator will flash continuously. Go to Step 1 and start again.
NOTES
•• Do not connect the power cord of this product or your TV to a wall outlet until all connections
between components are complete.
•• Before moving or installing this product, be sure to turn off the power and disconnect the power
cord.
ENG - 7
•• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the
STANDBY LED on the rear will be Red after blinking Blue several times.
•• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar,
interference may cause some sound interruption.
•• The maximum transmission distance of the wireless signal of the main unit is about 10 meters, but
may vary depending on your operating environment. If a steel-concrete or metallic wall is between
the main unit and the wireless subwoofer the system may not operate at all, because the wireless
signal cannot penetrate metal.
PRECAUTIONS
•• Wireless receiving antennas are built into the wireless subwoofer. Keep the units away from water
and moisture.
•• For optimal listening performance, make sure that the area around the wireless subwoofer and
Wireless Receiver Module (Sold separately) location is clear of any obstructions.
Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker
Kit (SWA-8500S) to your Soundbar (Sold separately). For more information, see the
Samsung Wireless Rear Speaker Kit manual.
ENG - 8
04 CONNECTING TO YOUR TV
Hear TV sound from your Soundbar through wired or wireless connections.
•• When the Soundbar is connected to a selected Samsung TVs, the Soundbar can be controlled using
the TV’s remote control.
–– When using optical cable, this feature can be supported by 2017 Samsung Smart TVs that
support Bluetooth.
–– This function also allows you to use the TV menu to adjust the sound field and various settings
as well as the volume and mute.
Method 1. Connecting with a Cable
Connecting using an Optical Cable
Bottom of Soundbar
DIGITAL AUDIO IN
(OPTICAL)
OPTICAL OUT
Optical Cable
USB (5V 0.5A)
AUX IN
D.IN
Right Side of the Soundbar
1. Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV
with a digital optical cable.
2. Press the
(Source) button on the right side panel or remote control, and then select mode
“D.IN”.
•• When the Soundbar is connected to a Samsung smart TV released in 2017 or later, the
Bluetooth POWER function automatically turns on to enable the Soundbar to be controlled with
the TV remote control. (See page 23 for details on Bluetooth POWER.)
ENG - 9
Auto Power Link
Auto Power Link automatically turns on the Soundbar when the TV is turned on.
1. Connect the Soundbar and a TV with a digital optical cable.
2. Press the
(Source) button on the right side panel or on the remote control, and then select
“D.IN”.
3. Press the Left button on the remote control for 5 seconds to turn Auto Power
Link on or off.
•• Auto Power Link is set to ON by default.
(To turn off this function, turn off Auto Power using the Soundbar.)
•• Depending on the connected device, Auto Power Link may not function.
•• This function is only available in the “D.IN” mode.
Connecting a TV using an HDMI Cable
Check the (ARC) at
Bottom of Soundbar
HDMI IN port of your TV.
HDMI IN
(ARC)
HDMI IN
HDMI Cable
(not supplied)
HDMI OUT
(TV-ARC)
Check the HDMI OUT (TV-ARC) port of
the Soundbar main unit.
TV ARC
Right Side of the Soundbar
1. With the Soundbar and TV turned on, connect the HDMI cable (not supplied) as shown in the figure.
2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV
sound.
•• If TV sound is inaudible, press the
(Source) button on the remote control or on the right side
of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence,
and TV sound is played.
ENG - 10
•• If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the
cable is connected to the correct port.
•• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
NOTES
•• HDMI is an interface that enables the digital transmission of video and audio data with just a single
connector.
•• If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port.
•• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one
whose diameter is less than 14 mm.
•• Anynet+ must be turned on.
•• This function is not available if the HDMI cable does not support ARC.
Method 2. Connecting Wirelessly
Connecting a TV via Bluetooth
When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
•• Only one TV can be connected at a time.
The initial connection
1. Press the
(Source) button on the right side panel or on the remote control, and then select
“BT”.
2. Change “BT” to “BT PAIRING”.
•• If “BT READY” appears, press and hold the
(Source) button on the right side panel of the
Soundbar or on the remote control for more than 5 seconds to display “BT PAIRING”.
3. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)
4. Select “[AV] Samsung Soundbar Mxxx M-Series” from the list on TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV Bluetooth device list.
To connect to the Soundbar, select the message and establish a connection.
•• When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
5. You can now hear TV sound from the Soundbar.
ENG - 11
If the device fails to connect
•• If the previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Mxxx M-Series”)
appears in the list, delete it.
•• In “BT” mode, press and hold the
(Source) button for more than 5 seconds on the right side
panel of the Soundbar or on the remote control to switch to “BT PAIRING” mode.
Then, select “[AV] Samsung Soundbar Mxxx M-Series” from the TV’s search list.
What are the BT READY and BT PAIRING statuses?
•• BT READY : In this mode, you can search for previously connected TVs or connect to the Soundbar
from a previously connected mobile device.
•• BT PAIRING : In this mode, you can connect to a new device. (While in “BT” mode, press and hold the
(Source) button for more than 5 seconds on the right side of the Soundbar or on the remote
control.)
NOTES
•• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
•• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
•• The Soundbar automatically turns off after 5 minutes in the Ready state.
•• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–– If there is a strong electrical field around the Soundbar.
–– If several Bluetooth devices are simultaneously paired with the Soundbar.
–– If the Bluetooth device is turned off, not in place, or malfunctions.
•• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
Disconnecting the Soundbar from the TV
Press the
(Source) button on the right side panel or on the remote control and switch to any mode
but “BT”.
•• Disconnecting takes time because the TV must receive a response from the Soundbar.
(The time required may differ, depending on the TV model.)
•• To cancel automatic Bluetooth connection between the Soundbar and TV, press the
p (Play/Pause) button on the remote control for 5 seconds in “BT READY” status. (Toggle On → Off)
ENG - 12
05 CONNECTING AN EXTERNAL DEVICE
Connect to an external device via a wired or wireless network to play the external device’s sound
through the Soundbar.
Connecting using an Optical or Analogue Audio (AUX) Cable
Right Side of the Soundbar
BD / DVD player / Set-top box /
Game console
DIGITAL AUDIO IN
(OPTICAL)
OPTICAL OUT
Optical Cable
USB (5V 0.5A)
R - AUDIO - L
AUX IN
Audio (AUX) Cable
(not supplied)
Bottom of Soundbar
1 Optical Cable
XX Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT jack of the Source
Device using a digital optical cable.
YY Select “D.IN” mode by pressing the
(Source) button on the right side panel or on the remote
control.
2 Audio (AUX) Cable
XX Connect AUX IN (Audio) on the main unit to the AUDIO OUT jack of the Source Device using an
audio cable.
YY Select “AUX” mode by pressing
(Source) button on the right side panel or on the remote
control.
ENG - 13
Connecting using an HDMI Cable
Bottom of Soundbar
External Device
HDMI OUT
HDMI IN
HDMI Cable (not supplied)
HDMI IN
(ARC)
HDMI OUT
(TV-ARC)
HDMI Cable (not supplied)
HDMI
Right Side of the Soundbar
1. Connect an HDMI cable (not supplied) from the HDMI IN jack on the back of the product to the
HDMI OUT jack on your digital device.
2. Connect an HDMI cable (not supplied) from the HDMI OUT (TV-ARC) jack on the back of the
product to the HDMI IN jack on your TV.
3. Press the
(Source) button on the right side panel or on the remote control, and then select
“HDMI”.
4. “HDMI” mode is displayed on the Soundbar display panel and sound plays.
ENG - 14
06 CONNECTING A USB
You can play music files located on USB storage devices through the Soundbar.
USB port
Display
HDMI IN
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
Wi-Fi SETUP
SPK ADD
DC 24V
HDMI OUT
(TV-ARC)
AUX IN
USB (5V 0.5A)
USB
Micro USB to
USB adapter Cable
1. Connect a Micro USB to USB adapter cable with a male USB 2.0 Micro USB plug (Type B) on one
end and a standard female 2.0 USB jack (Type A) on the other end to the micro USB jack on your
Soundbar.
2. Connect your USB device to the female end of the adapter cable.
3. Press the
(Source) button on the right side panel or on the remote control, and then select
“USB”.
4. “USB” appears in the display screen.
5. Play music files from the USB storage device through the Soundbar.
•• The Soundbar automatically turns off (Auto Power Off) if no USB device has been connected for
more than 5 minutes.
ENG - 15
File Format Type Compatibility list
Extension
Codec
Sampling Rate
Bit Rate
*.mp3
MPEG 1 Layer2
16KHz ~ 48KHz
80kbps~320kbps
MPEG 1 Layer3
16KHz ~ 48KHz
80kbps~320kbps
MPEG 2 Layer3
16KHz ~ 48KHz
80kbps~320kbps
MPEG 2.5 Layer3
16KHz ~ 48KHz
80kbps~320kbps
Wave_Format_MSAudio1
16KHz ~ 48KHz
56kbps~128kbps
Wave_Format_MSAudio2
16KHz ~ 48KHz
56kbps~128kbps
AAC
16KHz ~ 96KHz
48kbps~320kbps
AAC-LC
16KHz ~ 96KHz
128kbps~192kbps
5.1ch 320kbps
HE-AAC
24KHz ~ 96KHz
48kbps~64kbps
5.1ch 160kbps
*.wav
-
16KHz ~ 48KHz
up to 3000kbps
*.ogg
OGG 1.1.0
16KHz ~ 48KHz
50kbps~500kbps
*.flac
FLAC 1.1.0, FLAC 1.2.1
16KHz ~ 96KHz
up to 3000kbps
*.wma
*.aac
•• If there are too many folders and files stored on the USB device, it may take the Soundbar some
time to access and play files.
ENG - 16
07 CONNECTING A MOBILE DEVICE
Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of
cabling.
•• You cannot connect more than one Bluetooth device at a time.
Bluetooth device
The initial connection
1. Press the
(Source) button on the right side panel or on the remote control, and then select
“BT”.
2. Change “BT” to “BT PAIRING”.
•• If “BT READY” appears, press and hold the
(Source) button on the right side panel of the
Soundbar or on the remote control for more than 5 seconds to display “BT PAIRING”.
3. Select “[AV] Samsung Soundbar Mxxx M-Series” from the list.
•• When a Soundbar is connected to the Bluetooth device, “[Bluetooth Device Name] → “BT”
appears in the front display.
4. Play music files from the device, connected via Bluetooth, through the Soundbar.
If the device fails to connect
•• If the previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar Mxxx M-Series”)
appears in the list, delete it.
•• In “BT” mode, press and hold the
(Source) button for more than 5 seconds on the right side
panel of the Soundbar or on the remote control to switch to “BT PAIRING” mode.
Then, select “[AV] Samsung Soundbar Mxxx M-Series” from the Bluetooth device search list.
ENG - 17
What are the BT READY and BT PAIRING statuses?
•• BT READY : In this mode, you can search for previously connected TVs or connect to the Soundbar
from a previously connected mobile device.
•• BT PAIRING : In this mode, you can connect to a new device. (While in “BT” mode, press and hold the
(Source) button for more than 5 seconds on the right side of the Soundbar or on the remote
control.)
NOTES
•• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
•• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
•• The Soundbar automatically turns off after 5 minutes in the Ready state.
•• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–– If there is a strong electrical field around the Soundbar.
–– If several Bluetooth devices are simultaneously paired with the Soundbar.
–– If the Bluetooth device is turned off, not in place, or malfunctions.
•• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
•• The Soundbar supports SBC data (44.1kHz, 48kHz).
•• Connect only to a Bluetooth device that supports the A2DP (AV) function.
•• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free)
function.
•• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV] Samsung Soundbar
Mxxx M-Series” from the device’s scanned devices list will automatically change the Soundbar to
“BT” mode.
–– Available only if the Soundbar is listed among the Bluetooth device’s paired devices.
(The Bluetooth device and the Soundbar must have been previously paired at least once.)
•• The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is
displaying “BT READY”.
•• Soundbar cannot be paired to another Bluetooth device, while using the Bluetooth function.
Bluetooth POWER On (Bluetooth POWER)
If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth POWER On
function is on and the Soundbar is turned off, the Soundbar turns on automatically.
1. Press the Bluetooth POWER button on the remote while the Soundbar is turned on.
2. “ON-BLUETOOTH POWER” appears on the Soundbar’s display.
ENG - 18
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s
user manual.
•• The Soundbar will be disconnected.
•• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
Disconnecting the Soundbar from the Bluetooth device
Press the
(Source) button on the right side panel or on the remote control, and then change to any
mode except “BT”.
•• Disconnecting takes time because the Bluetooth device must receive a response from the
Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
•• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
NOTES
•• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
•• The Soundbar automatically turns off after 5 minutes in the Ready state.
More About Bluetooth
Bluetooth is a technology that enables Bluetooth-compliant devices to interconnect easily with each
other using a short wireless connection.
•• A Bluetooth device may cause noise or malfunction, depending on usage, if:
–– A part of your body is in contact with the receiving/transmitting system of the Bluetooth
device or the Soundbar.
–– It is subject to electrical variation from obstructions caused by a wall, corner, or office partition.
–– It is exposed to electrical interference from same frequency-band devices including medical
equipment, microwave ovens, and wireless LANs.
•• Pair the Soundbar with the Bluetooth device while they are close together.
•• The further the distance between the Soundbar and Bluetooth device, the worse the quality is.
If the distance exceeds the Bluetooth operational range, the connection is lost.
•• In poor reception areas, the Bluetooth connection may not work properly.
•• The Bluetooth connection only works when it is close to the unit. The connection will be
automatically cut off if the Bluetooth device is out of range. Even within range, the sound quality
may be degraded by obstacles such as walls or doors.
•• This wireless device may cause electric interference during its operation.
ENG - 19
Using the Samsung Audio Remote App
Installing the Samsung Audio Remote App
To control the Soundbar with your smart device and the Samsung Audio Remote app, download the
Samsung Audio Remote app from the Google Play store.
Market search : Samsung Audio Remote
Launching the Samsung Audio Remote App
To launch and use the Samsung Audio Remote app, touch the Audio Remote icon on your smart device,
and then follow the directions on the screen.
Audio Remote
•• The Samsung Audio Remote app is only compatible with Android mobile phones and mobile devices
running Android OS 3.0 or later.
ENG - 20
08 USING THE REMOTE CONTROL
How to Use the Remote Control
Turns the Soundbar on and off.
Power
Bluetooth
POWER
Surround
SOUND
MODE
VOL
WOOFER
SOUNDBAR
Surround
Surround
You can select from TREBLE, BASS, or AUDIO
SYNC.
•• To control the volume of the treble or bass
Sound Control
sound, select TREBLE or BASS in Sound
Settings, and then adjust the volume
between -6~+6 by using the Up/Down
buttons.
•• Press and hold the
(Sound Control)
button for about 5 seconds to adjust the
sound for each frequency band. 150Hz,
300Hz, 600Hz, 1.2KHz, 2.5KHz, 5KHz, and
10KHz are selectable (Left/Right) and each
can be adjusted to a setting between
-6Bluetooth
~ +6 (Up/Down).
Surround
POWER
Bluetooth
•• If the
video and audio between the TV and
Surround
POWER
your Soundbar are not synchronised, select
AUDIO SYNC in Sound Settings, and then
SOUND
MODE
SOUND set audio delay between 0~300 milliseconds
MODE by using the Up/Down buttons. (Except
“USB” mode)
•• Audio Sync is only supported in some
functions.
The Surround Sound function adds depth and a sense of space to sound.
Bluetooth
POWERyou press this button, ON and OFF alternate.
Each time
VOL
WOOFER
•• ON : Play sound over all the speakers.
VOL
WOOFER
•• OFF : You can hear the sound of the original source channel from several speakers.
SOUND
MODE
VOL
WOOFER
ENG - 21
Bluetooth
POWER
Surround
SOUND
MODE
SOUND MODE
•• DRC (Dynamic Range Control)
Lets you apply dynamic range control to Dolby Digital tracks. If you press and hold the
SOUND MODE button while in standby mode, DRC (Dynamic Range Control) turns on
or off. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)
WOOFERPress to select a source connected to the Soundbar.
VOL
•• BT PAIRING mode
To turn on “BT PAIRING” mode in “BT” mode, press and hold the
(Source) button
for more than 5 seconds. See page 17 for details.
•• Auto Power Down Function
The unit turns off automatically in the following situations.
–– D.IN / HDMI / BT / USB Mode : If there is no audio signal for 5 minutes.
–– AUX Mode :
–– If the Audio (AUX) Cable is disconnected for 5 minutes.
–– If there is no KEY input for 8 hours when the Audio (AUX) Cable is connected.
(Auto Power Down function can be turned off only in that case.)
–– To turn off Auto Power Down function, while in “AUX” mode, press and hold the
p button for 5 seconds. “ON-AUTO POWER DOWN” / “OFF-AUTO POWER
DOWN” appears on the display.
Source
Bluetooth
POWER
Surround
You can select the desired sound effect by choosing STANDARD, MUSIC, CLEAR VOICE,
SPORTS, or MOVIE.
Select the “STANDARD” mode if you want to enjoy the original sound.
Press the p button to pause a music file temporarily.
If you press the button again, the music file plays.
SOUND
MODE
Play / Pause
Bluetooth
POWER
Surround
VOL
SOUND
MODE
WOOFER
VOL
WOOFER
ENG - 22
Press the indicated areas to select Up/Down/Left/Right.
Up/Down/
Bluetooth
POWER
Surround
Left/Right
SOUND
MODE
Press Up/Down/Left/Right on the button to select or set functions.
•• Repeat
To use the Repeat function in “USB” mode, press the Up button.
VOL
WOOFER
•• Music Skip
Press the Right button to select the next music file. Press the Left button to select
the previous music file.
•• Anynet+ / Auto Power Link
You can turn Anynet+ and Auto Power Link on or off.
Anynet+ and Auto Power Link are controlled by the Right and Left buttons
respectively.
–– Anynet+ : If the Soundbar is connected to a Samsung TV through an HDMI cable,
you can control your Soundbar with a Samsung TV remote control.
Press and hold the Right button for 5 seconds to toggle Anynet+ ON and OFF.
–– Auto Power Link : If the Soundbar is connected to your TV through a digital
optical cable, the Soundbar can automatically turn on when you turn on your TV.
Press and hold the Left button for 5 seconds to toggle Auto Power Link ON and
OFF.
–– Anynet+ / Auto Power Link are set to ON by default.
Surround
Bluetooth
POWER
Bluetooth
SOUND
MODE
VOL
POWER
WOOFER
Press to turn the Bluetooth POWER or volume restriction function on and off.
•• Bluetooth POWER function : If the Soundbar is in standby mode and the Bluetooth
POWER function is On, when you turn on a previously connected Bluetooth device,
the Soundbar automatically turns on and connects via Bluetooth to the device.
–– When the Bluetooth POWER function is on, “ON-BLUETOOTH POWER” appears
on the Soundbar display. To turn off the Bluetooth POWER function, press the
Bluetooth POWER button once. Then “OFF-BLUETOOTH POWER” appears on
the front display.
–– If the “D.IN” mode is on and the Soundbar is connected to a Samsung smart TV
released in 2017 or later, the Soundbar can be controlled with the TV remote
control. In this mode, you cannot turn off Bluetooth POWER.
•• Volume restriction function : Because it may damage hearing when the power is
turned on at high volumes, it adjusts the volume to 20 when the set volume is higher
than 20.
–– The default value for Volume restriction is off. The set volume is maintained
even when the power is turned off.
–– To change the setting, press the Bluetooth POWER button on the remote
control for 5 seconds. With the volume restriction off, “V FREE” appears on the
front display and with the function on, “V LOCK” appears.
ENG - 23
W
OO
FE
R
Su
rro
un
d
BA
R
N
D
U
SO
SO
VO
L
U
N
D
VO
L
N
D
U
SO
SO
U
VO
L
N
D
BA
R
BA
R
SOUND
MODE
SO
M UN
OD D
E
Bl
u
PO eto
W oth
ER
Bl
u
PO eto
W oth
ER
W
OO
FE
R
Su
rro
un
d
SO
M UN
OD D
E
Bl
u
PO eto
W oth
ER
W
OO
FE
R
Su
rro
un
d
WOOFER
WOOFER
BA
R
Bl
u
PO eto
W oth
ER
Push the button up or down to adjust the volume.
•• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.
Adjusting the Soundbar volume with a TV remote control
Use the TV menu to set the TV speaker on a Samsung TV external speakers.
(For more information, see the TV’s user manual.)
•• After installing the Soundbar, you can adjust the Soundbar’s volume using the IR remote control
that came with a Samsung TV. (If you do not want to use this function, when the Soundbar is on,
press and hold the Surround button for 5 seconds. “OFF-TV REMOTE” appears in the Soundbar’s
display and the function turns off.)
To adjust the volume using only the Samsung TV remote control, press and hold the Surround
button for more than 5 seconds until “SAMSUNG-TV REMOTE” appears in the Soundbar display.
–– Each time the Surround button is held for 5 seconds, the mode switches in the following order:
“SAMSUNG-TV REMOTE” (Default mode) → “OFF-TV REMOTE” → “ALL-TV REMOTE”.
•• To adjust the Soundbar volume with the remote control that came with a TV made by a third party
manufacturer, turn the Soundbar on, press and hold the Surround button for 5 seconds
(“OFF-TV REMOTE” appears on the Soundbar’s display), release the Surround button, and then
press and hold the Surround button again for more than 5 seconds. (“ALL-TV REMOTE” appears on
the Soundbar’s display.)
–– This function may not be available, depending on the remote control.
–– Manufacturers supporting this function:
VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, GRUNDIG, Hisense, RCA
ENG - 24
SO
M UN
OD D
E
VO
L
BA
R
D
N
U
SO
VO
L
BA
R
D
N
SO
U
VO
L
Su
rro
un
d
W
OO
F
ER
SO
M UN
OD D
E
Su
rro
un
d
W
OO
F
ER
SO
M UN
OD D
E
Su
rro
un
d
ER
D
N
U
SO
VO
L
BA
R
W
OO
F
WOOFER
SO
M UN
OD D
E
VOL
VOL
Bl
u
PO eto
W oth
ER
Bl
u
PO eto
W oth
ER
Bl
u
PO eto
W oth
ER
Push the button up or down to adjust the volume of the subwoofer to -12 or -6 to +6.
Pressing the button reverts the subwoofer volume to level 0.
Su
rro
un
d
W
OO
FE
R
VOL
Bluetooth
POWER
Surround
SO
M UN
OD D
E
Using the Hidden Buttons
Hidden Button
Reference page
Remote Control Button
Function
Surround
TV remote control On/Off
page 24
BT Paring
page 17
(Source)
p (Play / Pause)
Auto Power Down On/Off (AUX mode)
page 22
Initialise (Standby)
page 30
VOL
ID SET (Standby)
page 7
Left
Auto Power Link ON/OFF
page 10
Right
Anynet+ ON/OFF
page 23
7 Band EQ
page 21
SOUND MODE
DRC ON/OFF (Standby)
page 22
Bluetooth POWER
Volume restriction On/Off
page 23
(Sound Control)
Output specifications for the different sound effect modes
Output
Effect
Bluetooth
POWER
Surround
Except Wireless Rear
Speaker Kit
Include Wireless Rear
Speaker Kit
2.0 ch
3.1 ch
5.1 ch
5.1 ch
3.1 ch
5.1 ch
2.0 ch
2.1 ch
4.1 ch
5.1 ch
3.1 ch
5.1 ch
2.0 ch
2.1 ch
4.1 ch
5.1 ch
3.1 ch
5.1 ch
2.0 ch
3.1 ch
5.1 ch
5.1 ch
3.1 ch
5.1 ch
2.0 ch
3.1 ch
5.1 ch
5.1 ch
3.1 ch
5.1 ch
2.0 ch
3.1 ch
5.1 ch
5.1 ch
3.1 ch
5.1 ch
ON
Surround
SOUND
MODE
STANDARD
Bluetooth
POWER
Surround
SOUND
MODE
VOL
MUSIC
CLEAR
WOOFERVOICE
SOUND MODE
SPORTS
VOL
Input
WOOFER
MOVIE
•• Samsung Wireless Rear Speaker Kit can be purchased separately. To purchase a Kit, contact the
vendor you purchased the Soundbar from.
ENG - 25
09 INSTALLING THE WALL MOUNT
Installation Precautions
•• Install on a vertical wall only.
•• Do not install in a place with high temperature or humidity.
•• Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall
or choose another installation point.
•• Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster
board, iron board, wood, etc.). If possible, fix the support screws into wall studs.
•• Purchase wall mounting screws according to the type and thickness of the wall you want to mount
the Soundbar on.
–– Diameter: M5
–– Length: 35 mm or longer recommended.
•• Connect cables from the unit to external devices before you install the Soundbar on the wall.
•• Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an
electric shock.
Wallmount Components
A
B
CENTER LINE
A-TYPE : 616mm
B-TYPE : 360mm
B
A
Wall Mount Guide
Holder-Screw (2 EA)
Screw (2EA)
Bracket-Wall Mount L
ENG - 26
Bracket-Wall Mount R
1. Place the Wall Mount Guide against the wall
3. Push a pen tip or sharpened pencil tip
surface.
through the centre of the A-TYPE images on
•• The Wall Mount Guide must be level.
each end of the Guide to mark the holes for
•• If your TV is mounted on the wall, install
the supporting screws, and then remove the
the Soundbar at least 5 cm below the TV.
Wall Mount Guide.
A
B
CENTER LINE
A-TYPE : 616mm
B-TYPE : 360mm
B
A
A
B
5 cm or more
4. Using an appropriately sized drill bit, drill a
hole in the wall at each marking.
•• If the markings do not correspond to the
positions of studs, make sure you insert
2. Align the Paper Template’s Centre Line with
appropriate anchors or mollies into the
the centre of your TV (if you are mounting
holes before you insert the support
the Soundbar below your TV), and then fix
screws. If you use anchors or mollies,
the Wall Mount Guide to the wall using tape.
make sure the holes you drill are large
•• If you are not mounting below a TV, place
enough for the anchors or mollies you
the Centre Line in the centre of the
installation area.
use.
5. Push a screw (not supplied) through each
Holder-Screw, and then screw each screw
firmly into a support screw hole.
A
B
CENTER LINE
A-TYPE : 616mm
B-TYPE : 360mm
B
A
Centre Line
ENG - 27
6. Use the two Screws (M4 x L12) to attach both
•• The left and right mounts are different
shapes. Make sure to position them
Bracket-Wall Mount L and R to the
correctly.
Soundbar’s bottom.
For a proper fit, make sure to align the
bumps on the Soundbar to the holes on the
brackets.
Wall Mount R
Wall Mount L
7. Install the Soundbar with the attached
Bracket-Wall Mounts by hanging the
Bracket-Wall Mounts on the Holder-Screws
on the wall.
•• When assembling, make sure the hanger
part of the Bracket-Wall Mounts are
located behind the rear of the Soundbar.
Rear of Soundbar
•• Slightly tilt the Soundbar to insert both
Holder-Screw heads into Bracket-Wall
Mount holes. Push the Soundbar in the
direction of the arrow to make sure both sides
are firmly fixed.
Right end of Soundbar
ENG - 28
10 SOFTWARE
UPDATE
Detaching the Soundbar from
the Wall
1. To separate the Soundbar from the wall
mount, push it in the direction of arrow, tilt it
up slightly, and then pull it away from the
Samsung may offer updates for the Soundbar’s
wall as shown.
system firmware in the future.
USB port
HDMI IN
DIGITAL AUDIO IN
(OPTICAL)
USB (5V 0.5A)
Wi-Fi SETUP
SPK ADD
DC 24V
HDMI OUT
(TV-ARC)
AUX IN
USB (5V 0.5A)
Micro USB to
USB adapter Cable
•• Do not hang onto the installed unit and avoid
striking or dropping the unit.
•• Secure the unit firmly to the wall so that it
does not fall off. If the unit falls off, it may
If an update is offered, you can update the
cause an injury or damage the product.
firmware by connecting a USB device with the
•• When the unit is installed on a wall, please
make sure that children do not pull any of the
firmware update stored on it to the USB port on
connecting cables, as this may cause it to fall.
your Soundbar.
•• For the optimal performance of a wall mount
For more information about how to download
installation, install the speaker system at
update files, go to the Samsung Electronics
least 5 cm below the TV, if the TV is mounted
website at (www.samsung.com  Support).
on the wall.
Then, enter or select the model of your Soundbar,
•• For your safety, if you do not mount the unit
on the wall, install it on a secure, flat surface
select Software & Apps, and then Downloads.
The option name can vary.
where it is unlikely to fall.
ENG - 29
Updating Procedure
If UPDATE is not displayed
1. Connect a Micro USB to USB adapter cable
1. Turn off the Soundbar, disconnect and then
with a male USB 2.0 Micro USB plug (Type B)
reconnect the USB storage device that
on one end and a standard female 2.0 USB
contains the update files to the Soundbar’s
jack (Type A) on the other end to the micro
USB port.
USB jack on your Soundbar.
2. Disconnect the Soundbar’s power cord,
2. Follow the steps below to download the
reconnect it, and then turn on the Soundbar.
product software:
•• Updating firmware may not work
Go to the Samsung website at
properly if audio files supported by the
(samsung.com)  search for the model
Soundbar are stored in the USB storage
name - select the customer support option
(the option name is subject to change)
device.
•• Do not disconnect the power or remove
3. Save the downloaded software to a USB
the USB device while updates are being
stick and select “Extract Here” to unzip the
applied. The main unit will turn off
folder.
automatically after completing the
4. Turn off the Soundbar and connect the USB
stick containing the software update to the
firmware update.
•• After update is completed, the user setup
female port on a Micro USB adapter cable.
in Soundbar is initialised. We recommend
Connect the cable to the USB port on the
you write down your settings so that you
Soundbar.
can easily reset them after the update.
5. Turn on the Soundbar. Within 3 minutes,
Note that updating firmware resets the
“UPDATE” is displayed and updating begins.
6. When the update finishes, the Soundbar
subwoofer connection too.
If the connection to the subwoofer is not
turns off. Press the p button on the remote
re-established automatically after the
control for 5 seconds. “INIT” appears on the
update, refer to page 6.
display and then the Soundbar turns off.
If the software update fails, check if the
The update is complete.
USB stick is defective.
•• This product has a DUAL BOOT function.
If the firmware fails to update, you can
•• Mac OS users should use MS-DOS (FAT)
as the USB format.
update the firmware again.
•• Updating via USB may not be available,
depending on the USB storage device
manufacturer.
ENG - 30
11 TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
;; Connect the power plug to the outlet.
A function does not work when the button is pressed.
Is there static electricity in the air?
;; Disconnect the power plug and connect it again.
Sound dropouts occur in BT mode.
;; See the Bluetooth connection sections on pages 11 and 17.
Sound is not produced.
Is the Mute function on?
;; Press the VOL button to cancel the function.
Is the volume set to minimum?
;; Adjust the Volume.
The remote control does not work.
Are the batteries drained?
;; Replace with new batteries.
Is the distance between the remote control and Soundbar main unit too far?
;; Move the remote control closer to the Soundbar main unit.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
This issue can occur if the subwoofer is not connected to the Soundbar main unit.
;; Try to connect your subwoofer again. (See page 6.)
The subwoofer drones and vibrates noticeably.
Try to adjust the vibration of your subwoofer.
;; Push the WOOFER button on your remote control up or down to adjust the subwoofer volume.
(between -12, -6 ~ +6).
ENG - 31
12 LICENCE
13 OPEN SOURCE
LICENCE NOTICE
To send inquiries and requests regarding open
Manufactured under license from Dolby
Laboratories. Dolby, Dolby Audio, Pro Logic,
and the double-D symbol are trademarks of
Dolby Laboratories.
For DTS patents, see http://patents.dts.com.
sources, contact Samsung via Email
(oss.request@samsung.com).
14 IMPORTANT
NOTES ABOUT
SERVICE
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, DTS in
Figures and illustrations in this User Manual are
combination with the Symbol, and DTS Digital
provided for reference only and may differ from
Surround are registered trademarks or
actual product appearance.
trademarks of DTS, Inc. in the United States
and/or other countries. © DTS, Inc. All Rights
Reserved.
The terms HDMI and HDMI High-Definition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other
countries.
ENG - 32
15 SPECIFICATIONS AND GUIDE
Specifications
USB
Weight
GENERAL
AMPLIFIER
Dimensions
(W x H x D)
5V/0.5A
Soundbar Main Unit
2.6 kg
Subwoofer (PS-WM30)
7.2 kg
Soundbar Main Unit
1010.5 x 54.0 x 87.5 mm
Subwoofer (PS-WM30)
200.0 x 392.0 x 378.0 mm
Operating Temperature Range
+5°C to +35°C
Operating Humidity Range
10 % ~ 75 %
Rated Output
power
Soundbar Main Unit
30W x 6, 6 ohm
Subwoofer (PS-WM30)
160W, 3 ohm
LPCM 2ch, Dolby Audio™
Supported play formats
(supporting Dolby® Digital), DTS
NOTES
•• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
•• Weight and dimensions are approximate.
•• For more information about the power supply and power consumption, refer to the label attached
to the product. (Label : Bottom of the Soundbar Main Unit)
•• For India Only
“This product is RoHS compliant”
ENG - 33
© 2017 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer
care Centre.
Area
Contact Centre 
Web Site
` Asia Pacific
CHINA
400-810-5858
www.samsung.com/cn/support
HONG KONG
3698 4698
www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
MACAU
0800 333
www.samsung.com/support
SINGAPORE
1800-SAMSUNG(726-7864)
www.samsung.com/sg/support
AUSTRALIA
1300 362 603
www.samsung.com/au/support
NEW ZEALAND
0800 726 786 (All Product)
0800 6 726 786 (Support for Smart Mobile Devices)
www.samsung.com/nz/support
VIETNAM
1800 588 889
www.samsung.com/vn/support
THAILAND
0-2689-3232
1800-29-3232 (Toll free)
MYANMAR
+95-1-2399-888
CAMBODIA
+855-23-993232
1800-20-3232 (Toll free)
LAOS
+856-214-17333
MALAYSIA
1800-88-9999
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
INDONESIA
021-5699-7777
0800-112-8888 (All Product, Toll Free)
www.samsung.com/id/support
PHILIPPINES
1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and Mobile ]
02-422-2111 [ Standard Landline ]
www.samsung.com/ph/support
TAIWAN
0800-329-999
www.samsung.com/tw/support
JAPAN
0120-363-905
www.galaxymobile.jp/jp/support
INDIA
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
NEPAL
16600172667 (Toll Free for NTC Only)
9801572667
BANGLADESH
0961-2300300
0800-0300300 (Toll free)
SRI LANKA
+9411SAMSUNG (+94117267864)
+94117540540
+94115900000
www.samsung.com/th/support
www.samsung.com/in/support
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