Samsung | SM-Z400Y/DS | Samsung SM-Z400Y User Manual (Tizen 3.0 (Tizen 3.0))

SM-Z400F/DS
SM-Z400Y
SM-Z400Y/DS
User Manual
English. 06/2017. Rev.1.1
www.samsung.com
Table of Contents
Basics
Applications
4
6
47 Installing or uninstalling apps
48Phone
51Contacts
52Messages
54Internet
55Email
56Camera
64Gallery
65Calendar
67Music
68Video
69 Voice Recorder
70 My Files
70Memo
71Clock
73Calculator
73 FM Radio
74 Samsung Themes
74Hints
75 Smart Manager
76 Game Launcher
77WhatsApp
77 Google apps
Read me first
Device overheating situations and
solutions
9 Package contents
10 Device layout
12Battery
17 SIM or USIM card
21 Memory card
23 Turning the device on and off
23Touchscreen
26 Home screen
31 Lock screen
32 Notification panel
35 Entering text
36 Screen capture
36 Opening apps
37 Transferring data from your previous
device
40 Device and data management
42 Sharing files with contacts
43 Convenient features
45 S bike mode
2
Table of Contents
Settings
78Introduction
78Wi-Fi
80Bluetooth
82 Data usage
83 Hotspot and tethering
84 SIM card manager (dual SIM models)
84 Flight mode
84 Mobile networks
85 Sounds and notifications
85Display
86Apps
86Styler
86 Special days
87 Quick reads
87 Lock screen
87 Privacy and security
91Accounts
92 Backup and reset
92 Language and input
92Battery
93 Storage and RAM
94 Date and time
94 About device
Appendix
95Troubleshooting
3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
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Basics
• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
• Depending on the region, you can view the regulatory information on the device. To
view the information, on the Apps screen, tap Settings → About device → Regulatory
information.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
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Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
• Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
• When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
• During the initial setup after purchase or when restoring data
• When downloading large files
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Basics
• When using apps that require more power or using apps for extended periods
– – When playing high-quality games for extended periods
– – When recording videos for extended periods
– – When streaming videos while using the maximum brightness setting
– – When connecting to a TV
• While multitasking (or, when running many apps in the background)
– – When using Multi window
– – When updating or installing apps while recording videos
– – When downloading large files during a video call
– – When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
• When you are roaming
Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when
not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
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Basics
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. This feature is only available on supported models.
• If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
• If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.
• Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric heating
mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
• Never use a damaged charger or battery.
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Basics
Package contents
Check the product box for the following items:
• Device
• Battery
• Quick start guide
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
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Basics
Device layout
Headset jack
Proximity sensor
Front flash
Front camera
Speaker
Touchscreen
Power key
Home key
Back key
Menu key
Multipurpose jack
Microphone
Rear flash
GPS antenna
Rear flash
Volume key
Loud speaker
Rear camera
Back cover
Main antenna
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Basics
• Connectivity problems and battery drain may occur in the following situations:
– – If you attach metallic stickers on the antenna area of the device
– – If you attach a device cover made with metallic material to the device
– – If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.
Keys
Key
Power
Function
• Press and hold to turn the device on or off.
Menu
• Press to turn on or lock the screen.
• Tap to open the list of options available for the current
screen.
• Press to turn on the screen while the screen is locked.
Home
• Press to return to the Home screen.
• Press and hold to open the list of recent apps.
Back
• Tap to return to the previous screen.
Volume
• Press to adjust the device volume.
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Basics
Battery
Installing the battery
1 Remove the back cover.
Be careful not to damage your fingernails when you remove the back cover.
Do not bend or twist the back cover excessively. Doing so may damage the cover.
2 Insert the battery with the battery’s gold-coloured contacts properly aligned with the
device’s contacts.
2
1
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3 Replace the back cover.
• Ensure that the back cover is closed tightly.
• Use only Samsung-approved back covers and accessories with the device.
Removing the battery
1 Remove the back cover.
2 Pull out the battery.
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Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
1 Connect the USB cable to the USB power adaptor, and then plug the end of the USB cable
into the multipurpose jack.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
2 Plug the USB power adaptor into an electric socket.
3 After fully charging, disconnect the device from the charger. First unplug the charger
from the device, and then unplug it from the electric socket.
Do not remove the battery before removing the charger. This may damage the
device.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
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Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
• When you are not using the device, switch to sleep mode by pressing the Power key.
• Activate power saving mode.
• Close unnecessary apps.
• Deactivate the Bluetooth feature when not in use.
• Deactivate the Wi-Fi feature when not in use.
• Deactivate auto-syncing of apps.
• Decrease the backlight time.
• Decrease the screen brightness.
Battery charging tips and precautions
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid disconnecting from the network
or losing power during a data transfer, always use these apps after fully charging the
battery.
• Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
• The device can be used while it is charging, but it may take longer to fully charge the
battery.
• If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
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Basics
• While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
• If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Ultra power saving mode
Use this mode to extend the device’s battery power. In ultra power saving mode, the device
performs the following:
• Restricts the available apps to essential and selected apps only.
• Deactivates the mobile data connection when the screen turns off.
• Deactivates the Wi-Fi and Bluetooth features.
On the Home screen, drag the favourite apps panel upwards, tap Settings → Battery →
Ultra power saving mode, and then tap the Ultra power saving mode switch to activate it.
To deactivate ultra power saving mode, drag the status bar downwards to open the
notification panel and tap Disable Ultra power saving.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
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Basics
SIM or USIM card
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
• Only microSIM cards work with the device.
• Dual SIM models: In some areas, data transfer speeds may be slower if two SIM
cards are inserted in the device than when one SIM card is inserted.
• Some LTE services may not be available depending on the service provider. For
more information about service availability, contact your service provider.
1 Remove the back cover and battery.
2 Insert the SIM or USIM card with the gold-coloured contacts facing downwards.
► Single SIM models: Place the SIM or USIM card on the SIM card slot.
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Basics
► Dual SIM models: Insert the primary SIM or USIM card into SIM card slot 1 ( 1 ) and the
secondary SIM or USIM card into SIM card slot 2 ( 2 ).
2
1
• Do not insert a memory card into the SIM card slot. If a memory card happens to
be lodged in the SIM card slot, take the device to a Samsung Service Centre to
remove the memory card.
• Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
3 Replace the battery and back cover.
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Basics
Removing the SIM or USIM card
1 Remove the back cover and battery.
2 Pull out the SIM or USIM card.
► Single SIM models:
► Dual SIM models:
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Basics
Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
On the Home screen, drag the favourite apps panel upwards and tap Settings → SIM card
manager. Select a SIM or USIM card and tap the Use SIM card switch to activate it.
Changing the display icon and name of SIM or USIM cards
On the Home screen, drag the favourite apps panel upwards and tap Settings → SIM card
manager. Select a SIM or USIM card and tap Icon or Name. Set a display icon and name for
each card.
You cannot change the default names of the cards. To change the display name for a
SIM or USIM card, you must first change the display icon.
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards. On the Home screen, drag the favourite apps panel upwards, tap Settings →
SIM card manager, and then set the feature preferences for your cards in Preferred SIM card.
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Memory card
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
• Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
• Use caution to insert the memory card right-side up.
• The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device asks to reformat the
memory card.
• Frequent writing and erasing of data shortens the lifespan of memory cards.
• When inserting a memory card into the device, the memory card’s file directory
appears in the My Files → SD card folder.
1 Remove the back cover.
2 Insert a memory card with the gold-coloured contacts facing downwards.
3 Replace the back cover.
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Removing the memory card
Before removing the memory card, first unmount it for safe removal.
On the Home screen, drag the favourite apps panel upwards and tap Settings → Storage
and RAM → Storage → DETAILS → Unmount SD card → Unmount.
1 Remove the back cover.
2 Pull out the memory card.
3 Replace the back cover.
Do not remove the memory card while the device is transferring or accessing
information. Doing so can cause data to be lost or corrupted or damage to the
memory card or device. Samsung is not responsible for losses that result from the
misuse of damaged memory cards, including the loss of data.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
On the Home screen, drag the favourite apps panel upwards and tap Settings → Storage
and RAM → Storage → DETAILS → Format SD card → Format.
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
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Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap Power off.
• If your device is frozen and unresponsive, press and hold the Power key and the
Volume key down simultaneously for more than 7 seconds to restart it.
• Follow all posted warnings and directions from authorised personnel in areas
where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Touchscreen
• Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
• To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
• It is recommended to use fingers when you use the touchscreen.
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Tapping
To open an app, to select a menu item, to press an on-screen button, or to enter a character
using the keyboard on the screen, tap it with your finger.
Tapping and holding
Tap and hold an item or the screen for more than 2 seconds to access available options.
Dragging
To move an item, tap and hold it and drag it to the target position.
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Basics
Double-tapping
Double-tap on a webpage or image to zoom in. Double-tap again to return.
Swiping
Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe
upwards or downwards to scroll through a webpage or a list of items, such as contacts.
Spreading and pinching
Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.
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Basics
Home screen
Home screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, favourite apps, and more.
To view other panels, swipe to the left or right, or tap one of the screen indicators at the
bottom of the screen.
The Home screen may appear differently depending on the region or service
provider.
A widget
The Quick reads page indicator.
View the latest articles in various
categories.
Screen indicators
Favourite apps
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Basics
Home screen options
On the Home screen, tap and hold an empty area, or tap
to access the available options.
Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can
also set the Home screen wallpaper, add widgets to the Home screen, and more.
To change the way visual elements are displayed on the device, tap Styler. Elements, such as
icons, wallpapers, and themes can be configured based on your preference. Refer to Styler for
more information.
Managing panels
On the Home screen, tap and hold an empty area to add, move, or remove a panel.
To add a panel, swipe to the left on the panel preview area until Create page to add widget
is displayed. Then, tap .
To move a panel, drag the panel preview downwards to Rearrange page. At the top of the
screen, swipe to the left or right to change the location of the panel. Then, drag the panel
preview upwards on the screen.
To remove a panel, drag the panel preview upwards to Delete page. Any widgets or items on
the panel you want to remove will also be deleted.
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Adding widgets
Tap and hold an empty area on the Home screen, and then tap Tap here to add widget on a
panel preview, and then tap a widget.
Moving widgets
Tap and hold a widget on the Home screen, and then drag it to a new location.
To move the widget to another panel, drag it to the side of the screen.
Managing the favourite apps panel
The favourite apps panel is at the lower part of the Home screen. You can add frequently-used
apps to the panel.
On the Home screen, drag the favourite apps panel upwards to open the Apps screen.
To move an item on the favourite apps panel, tap and hold the item, and then drag it to the
new location.
To add an item to the favourite apps panel, tap and hold the item on the Apps screen, and
then drag it to the panel.
To remove an item from the favourite apps panel, tap and hold the item on the panel, and
then drag it to the Apps screen.
Apps screen
The Apps screen displays icons for all apps, including newly installed apps.
On the Home screen, drag the favourite apps panel upwards to open the Apps screen. To
view other panels, swipe to the left or right, or select a screen indicator at the bottom of the
screen.
Sorting apps in alphabetical order
On the Apps screen, tap
→ Sort items alphabetically.
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Moving items
On the Apps screen, tap and hold an item and drag it to a new location.
To move the item to another panel, drag it to the side of the screen.
To move an item to a new panel, tap and hold it. Then, drag it to the right side of the last
panel and release it on the new panel.
Creating folders
1 On the Apps screen, tap → Create folder.
2 Tick the apps to contain in a folder.
3 Tap DONE.
A new folder containing the selected apps will be created.
4 Enter a folder name and tap
.
To add more apps to the folder, tap and hold another app, and then drag it to the folder.
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Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
Icon
Meaning
No signal
/
Signal strength
/
Currently accessing SIM or USIM card (dual SIM models)
/
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
/
LTE network connected
Wi-Fi connected
Bluetooth feature activated
GPS activated
Call in progress
Missed call
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery power level
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Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, press the Power key or the Home key and swipe in any direction.
You can change the way that you lock the screen to prevent others from accessing your
personal information.
On the Apps screen, tap Settings → Lock screen → Screen lock type, and then select a
screen lock method. The device requires an unlock code whenever unlocking it.
If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it.
Swipe
Swipe in any direction on the screen to unlock it.
Pattern
Draw a pattern by connecting four blocks or more, and then draw the pattern again to verify
it.
PIN
A PIN consists of numbers only. Enter four numbers, and then enter the password again to
verify it.
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Password
A password consists of characters and numbers. Enter at least four characters including
numbers and symbols, and then enter the password again to verify it.
None
Do not set a screen lock method.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. On the Apps screen, tap
Settings → Lock screen → Auto factory reset and tap the Auto factory reset switch
to activate it.
Notification panel
Using the notification panel
When you receive new notifications, such as messages or missed calls, indicator icons appear
on the status bar. To see more information about the icons, open the notification panel and
view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
drag the bottom of the panel upwards.
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You can use the following functions on the notification panel.
► Single SIM models:
Quick setting buttons
Launch Settings.
View more quick setting buttons.
Maximise brightness for better
visibility in bright conditions.
Adjust the brightness.
Block notifications from apps.
Clear all notifications.
Tap a notification and perform
various actions.
► Dual SIM models:
Quick setting buttons
Launch Settings.
View more quick setting buttons.
Adjust the brightness.
Maximise brightness for better
visibility in bright conditions.
Select a SIM or USIM card.
Block notifications from apps.
Clear all notifications.
Tap a notification and perform
various actions.
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Using quick setting buttons
Tap quick setting buttons to activate some features. Tap
more detailed settings, tap and hold a button.
To rearrange buttons, tap
location.
to view more buttons. To view
→ EDIT, tap and hold a button, and then drag it to another
Quick Talk
Perform various tasks quickly by saying simple commands.
1 Open the notification panel and tap Quick Talk.
Alternatively, press and hold the Power key and the Volume Down key simultaneously.
Volume Down key
Power key
2 Say a voice command or tap a command on the screen.
• To add your favourite contacts, tap Tap here to add up to 3 favourite contacts and
select a contact.
• To customise the settings, tap
.
• To view help information, tap
.
You can make calls by activating Quick Talk and saying “Call (number 1, 2, or 3)” while
the screen is locked. To use this feature, tap and tap the Make calls from Lock
screen switch to activate it.
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Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create memos, and
more.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Enter uppercase. For all caps, tap
it twice.
Delete a preceding character.
Enter punctuation marks.
Break to the next line.
Change the keyboard settings.
Enter a space.
Changing the input language
Tap → Select input languages, and then select the languages to use. When you select
two or more languages, you can switch between the input languages by swiping to the left or
right on the space key.
Changing the keyboard layout
Tap
, select a language under Input languages, and then select a keyboard layout to use.
On 3 x 4 keyboard, a key has three or four characters. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
Additional keyboard functions
Tap and hold to use various functions. Other icons may appear instead of the
depending on the last function that was used.
• : Add an item from the clipboard.
• : Enter emoticons.
• : Change the keyboard settings.
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icon
Basics
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap Select all to select all text.
3 Tap Copy or Cut.
The selected text is copied to the clipboard.
4 Place the cursor where the text is to be inserted and tap
→ Paste.
To paste text that you have previously copied, tap Clipboard and select the text.
Screen capture
Capture a screenshot while using the device.
Press and hold the Home key and the Power key simultaneously. You can view captured
images in Gallery.
Opening apps
On the Home screen or the Apps screen, select an app icon to open it.
To open an app from the list of recently used apps, press and hold the Home key and select a
recent app icon.
Closing an app
Press and hold the Home key, and then drag a recent app icon to the left or right to close it. To
close all running apps, tap Close all.
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Transferring data from your previous device
You can transfer content, such as images, contacts, and messages, from your previous device
via Smart Switch or from a backup of your data via Samsung Cloud.
• This feature may not be supported on some devices or computers.
• Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
Smart Switch
Transfer data between mobile devices via Smart Switch. To use Smart Switch, open the Apps
screen and tap Smart Switch Mobile. If you do not have the app, download it from Tizen
Store.
Transferring data wirelessly via Wi-Fi Direct
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch Smart Switch.
If you do not have the app, download it from Tizen Store.
2 On your device, tap Apps → Smart Switch Mobile.
3 Place the devices near each other.
4 On the previous device, tap WIRELESS → SEND → CONNECT.
5 Follow the on-screen instructions to transfer data from your previous device.
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Basics
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your new device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your new device.
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Basics
Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your new
device. You must register and sign in to your Samsung account to use Samsung Cloud.
Backing up data
1 On your previous device, sign in to your Samsung account.
2 Launch the Settings app, select the backup option, and back up your data.
• If your device supports Samsung Cloud, open the Apps screen, tap Settings →
Backup and reset → Samsung Cloud → Back up, and then back up your data.
• The data backup method may vary depending on your model.
• Some data will not be backed up. To check which data will be backed up, open the
Apps screen and tap Settings → Backup and reset → Samsung Cloud → Back
up.
Restoring data
1 On your new device, open the Apps screen and tap Settings → Backup and reset →
Samsung Cloud → Restore.
2 Select the previous device from the devices list.
3 Tick the data types you want to restore and tap Restore.
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Basics
Device and data management
Connecting the device to a computer for data transfer
Move audio, video, image, or other types of files from the device to the computer, or vice
versa.
Do not disconnect the USB cable from the device when you are transferring files.
Doing so may cause data loss or device damage.
The devices may not connect properly if they are connected via a USB hub. Directly
connect the device to the computer’s USB port.
1 Connect the device to the computer using the USB cable.
2 Transfer files between your device and the computer.
Updating the device
The device can be updated to the latest software.
Updating over the air
The device can be directly updated to the latest software by the firmware over-the-air (FOTA)
service.
On the Apps screen, tap Settings → About device → Check for updates.
When you tap the Auto download switch to activate it, updates will be downloaded
when the device is connected to a Wi-Fi network.
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Basics
Updating with Smart Switch
Connect the device to a computer and update the device to the latest software.
1 On the computer, visit www.samsung.com/smartswitch to download and install Smart
Switch.
2 On the computer, launch Smart Switch.
3 Connect the device to the computer using a USB cable.
4 If a software update is available, follow the on-screen instructions to update the device.
• Do not turn off the computer or disconnect the USB cable while the device is
updating.
• While updating the device, do not connect other media devices to the computer.
Doing so may interfere with the update process. Before updating, disconnect all
other media devices from the computer.
Backing up and restoring data
Keep your personal information, app data, and settings safe on your device. You can back up
your sensitive information to a backup account and access it later. You must sign in to your
Samsung account to back up or restore data. Refer to Accounts for more information.
Using a Samsung account
On the Apps screen, tap Settings → Backup and reset → Samsung Cloud → Back up, select
the items to back up, and then tap Back up.
To set the device to automatically back up data, tap the Auto back up switch to activate it.
To restore data using a Samsung account, open the Apps screen and tap Settings → Backup
and reset → Samsung Cloud → Restore. Current data will be deleted from the device to
restore the selected items.
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Basics
Performing a data reset
Delete all settings and data on the device. Before performing a factory data reset, ensure you
back up all important data stored on the device. Refer to Backing up and restoring data for
more information.
On the Apps screen, tap Settings → Backup and reset → Factory data reset → Reset →
OK. The device automatically restarts.
Sharing files with contacts
Share files with your contacts using the simple sharing feature. The following actions are an
example of sharing images.
This feature may not be available depending on the region or service provider.
1 Tap Gallery on the Apps screen.
2 Select an image.
3 Tap → Share → Contacts.
If you are using this feature for the first time, read and agree to the terms and conditions.
Your phone number will be verified and then the simple sharing feature will be activated.
4 Select recipients and tap DONE.
• If the recipients’ devices do not support the simple sharing feature, a link to the
files will be sent to them via text message. The link will expire after a certain period.
• You may incur additional charges when sharing files via the mobile network.
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Basics
Convenient features
Introduction
Use convenient features to access frequently used functions more easily. You can quickly turn
on the torch, switch to the previous app, and save text to the quick memo.
Quick torch
You can quickly turn on the torch to help light dark spaces.
Press the Power key and the Volume Up key simultaneously to turn on the torch. To turn off
the torch, press the keys simultaneously again.
Volume Up key
Power key
To adjust the lighting levels, open the notification panel and drag the adjustment bar next to
.
Do not use the torch close to your eyes. Using a torch close to the eyes may cause
temporary loss of vision or damage to the eyes.
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Basics
Quick switch
You can quickly switch between the current app and the previous app.
While using an app, swipe upwards from the bottom-centre of the screen.
This feature may not be available in some apps.
Quick memo
You can easily save text to your quick memo while using apps, such as when browsing
webpages.
Saving text to quick memo
1 Tap and hold over the text that you want to save.
2 Drag or to select the desired text.
3 Tap Quick memo.
The selected text will be saved to your quick memo.
Viewing your quick memo
On the Apps screen, tap Memo → Quick memo. Swipe upwards or downwards to view the
saved text.
To edit text, tap
→ Edit.
To delete the quick memo, tap
→ Delete.
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Basics
S bike mode
In S bike mode, your device automatically answers calls and notifies you of urgent calls only
for your safety while you are riding. You can also set the device to send smart reply messages
to selected contacts to share your estimated journey time.
• This feature may not be available depending on the region or service provider.
• To use this feature, your device must be connected to a mobile network and you
must activate location services.
• While using S bike mode, you cannot use any other device functions.
Activating S bike mode
→ S bike mode. Alternatively, press and hold the
Open the notification panel and tap
Power key and tap Turn on S bike mode.
Tap and hold to deactivate
S bike mode.
Configure smart reply message
settings.
View your journey information.
View missed calls.
View your documents, such as
your driving licence.
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Basics
Auto answer
When a call comes in, your device will automatically answer the call by playing the preset
message and record it as a missed call. The missed call log will be refreshed every time S bike
mode is deactivated.
Answering urgent calls
If a caller presses 1 during the preset message, the device will vibrate and emit a call ringtone
at the maximum level to alert you to the call. Stop your bike and answer the call.
You can answer calls only when you are travelling at speeds less than 10 kmph.
Smart reply
You can set your device to send a smart reply message to share your journey information,
such as your destination and estimated journey time, with callers without answering their
calls.
You may incur additional charges when using this feature.
1 On the S bike mode screen, tap Smart reply and tap the Auto reply switch to activate it.
2 Tap Home, Work, or Maps, enter your destination’s address or tap and hold your
destination on the map, and then tap OK.
3 Tap
under Selected contacts, tick contacts who will receive the smart reply message,
and then tap DONE.
When the selected contacts call you, your device will send the smart reply message to them.
The smart reply message list will be refreshed when S bike mode is deactivated. You can view
the smart reply history under the contacts list.
46
Applications
Installing or uninstalling apps
Tizen Store
Purchase and download apps. Visit www.tizenstore.com for more information.
Tap Tizen Store on the Apps screen.
This app may not be available depending on the region or service provider.
Installing apps
Browse apps by category or tap
to search for a keyword.
Select an app to view information about it. To download free apps, tap Get. To purchase and
download apps where charges apply, tap Buy and follow the on-screen instructions.
To change the auto update settings, tap
applications, and then select an option.
→ Settings → Auto update
Managing apps
Uninstalling apps
→ Edit. The icon appears on the apps that you can uninstall.
On the Apps screen, tap
Select an app and tap Uninstall. Alternatively, on the Apps screen, tap Settings → Apps →
App manager, select an app, and then tap Uninstall.
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Applications
Phone
Introduction
Make or answer voice and video calls.
Making calls
1 Tap Phone on the Apps screen.
2 Tap Keypad and enter a phone number.
to make a voice call, or tap
3 ► Single SIM models: Tap
to make a video
call.
► Dual SIM models: Tap
and select a SIM or USIM card to make a voice call. Or,
and select a SIM or USIM card to make a video call.
tap
View call logs.
View the contacts list.
Enter the number using the
keypad.
Delete a preceding character.
Preview the phone number.
Add the number to the contacts
list.
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Applications
Making calls from call logs or contacts list
Tap Logs or Contacts, and then select a phone number to make a call.
Making an international call
1 Tap Keypad.
2 Tap and hold 0 until the + sign appears.
3 ► Single SIM models: Enter the country code, area code, and phone number, and then
tap
to make a voice call.
► Dual SIM models: Enter the country code, area code, and phone number, tap
, and then select a SIM or USIM card to make a voice call.
Receiving calls
Answering a call
When a call comes in, drag
outside the large circle.
Rejecting a call
When a call comes in, drag
outside the large circle.
To send a message when rejecting an incoming call, tap Reject call with message and select
a message.
To create various rejection messages, open the Apps screen and tap Phone → Keypad →
→ Call settings → Call-reject messages →
→ Create, enter a message, and then tap
DONE.
Missed calls
If a call is missed, the
icon appears on the status bar. Open the notification panel to view
the list of missed calls. Alternatively, on the Apps screen, tap Phone → Logs to view missed
calls.
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Applications
Options during calls
During a voice call
The following actions are available:
• Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
• Keypad: Open the keypad.
• Bluetooth: Switch to a Bluetooth headset or speaker if it is connected to the device.
• Add call: Dial a second call.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Extra vol.: Increase the volume.
• : End the current call.
During a video call
The following actions are available:
• Switch: Switch between the front and rear cameras.
• Mute: Turn off the microphone so that the other party cannot hear you.
• : End the current call.
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Applications
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating contacts manually
1 Tap Contacts on the Apps screen.
2 Tap and select a storage location.
3 Enter contact information.
• To add an image, tap
.
• To add a contact field, select an option icon. You can add additional information, such
as the contact’s work number and email addresses.
• To delete a contact field, tap
.
4 Tap DONE.
To add a phone number to the contacts list from the keypad, open the Apps screen and tap
Phone → Keypad. Enter the number and tap Add to Contacts.
To add a number from your received calls to your contacts list, open the Apps screen and tap
Phone → Logs →
next to the number. Then, tap Create to create a new contact, or tap
Update to add the number to an existing contact.
Importing contacts
Import contacts from storage services to your device.
On the Apps screen, tap Contacts →
→ Settings → Import and select an import option.
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Applications
Searching for contacts
On the Apps screen, tap Contacts.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Drag a finger along the index at the right side of the contacts list to scroll through it
quickly.
• Tap the search field at the top of the contacts list and enter search criteria.
Once a contact is selected, take one of the following actions:
• : Add to favourite contacts.
• /
• : Compose a message.
• : Compose an email.
: Make a voice or video call.
Messages
Introduction
Send and view messages by conversation.
Sending messages
You may incur additional charges for sending messages when you are roaming.
1 Tap Messages on the Apps screen.
2 Tap .
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Applications
3 Add recipients and enter a message.
Select contacts from the
contacts list.
Enter recipients.
Enter a message.
Enter emoticons.
Attach files.
Send the message.
4 ► Single SIM models: Tap SEND to send the message.
► Dual SIM models: Tap SEND and select a SIM or USIM card to send the message.
Viewing messages
Messages are grouped into message threads by contact.
You may incur additional charges for receiving messages when you are roaming.
1 Tap Messages on the Apps screen.
2 On the messages list, select a contact.
3 View your conversation.
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Applications
Internet
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
1 Tap Internet on the Apps screen.
2 Tap the address field.
3 Enter the web address or a keyword, and then tap Go.
To view the toolbars, drag your finger downwards slightly on the screen.
Open the browser's tab
manager.
Refresh the current webpage.
Open the homepage.
View saved offline webpages.
Move to the previously visited
page.
View your bookmarks and recent
history.
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Applications
Email
Setting up email accounts
Set up an email account when opening Email for the first time.
1 Tap Email on the Apps screen.
2 Select an email service, enter the email address and password, and then tap Next.
To manually register a company email account, tap Manual setup.
3 Follow the on-screen instructions to complete the setup.
To set up another email account, tap
→ Settings → Add account.
If you have more than one email account, you can set one as the default account. Tap
Settings → Default sending account.
Sending emails
1 Tap to compose an email.
2 Add recipients and enter an email text.
3 Tap SEND to send the mail.
Reading emails
On the emails list, tap an email to read.
55
→
Applications
Camera
Introduction
Take photos and record videos using various modes and settings.
Basic shooting
You can take photos or record videos. View your photos and videos in Gallery.
Tap Camera on the Apps screen.
Camera etiquette
• Do not take photos or record videos of other people without their permission.
• Do not take photos or record videos where legally prohibited.
• Do not take photos or record videos in places where you may violate other people’s
privacy.
Taking photos or recording videos
1 Tap the image on the preview screen where the camera should focus.
2 Tap to take a photo or tap to record a video.
• Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
• To change the focus while recording a video, tap where you want to focus. To use auto
focus mode, tap .
Current mode
Preview thumbnail
Record a video.
Take a photo.
Switch between the
front and rear
cameras.
Shooting modes
Hide or show the
quick setting icons.
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Applications
On the preview screen, swipe to the right to access the list of shooting modes. Or, swipe to
the left to view photos and videos you have captured.
• The preview screen may vary depending on the shooting mode and which camera
is being used.
• The camera automatically shuts off when unused.
• Make sure that the lens is clean. Otherwise, the device may not work properly in
some modes that require high resolutions.
• The front camera features a wide-angle lens. Minor distortion may occur in wideangle photos and does not indicate device performance problems.
• The maximum recording time may reduce when you record video at high
resolution.
Launching Camera on the locked screen
To quickly take photos, launch Camera on the locked screen.
On the locked screen, drag
to launch the front camera.
towards
to launch the rear camera. Or, drag
towards
• This feature may not be available depending on the region or service provider.
• Some camera features are not available when you launch Camera from the locked
screen while the security features are activated.
Launching Camera quickly
Press the Home key twice quickly to launch Camera.
Some camera features are not available when you launch Camera from the locked
screen or when the screen is turned off while the security features are activated.
Auto mode
Auto mode allows the camera to evaluate the surroundings and determine the ideal mode
for the photo.
On the preview screen, tap MODE → Auto.
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Applications
Pro mode
Take photos while manually adjusting various shooting options, such as exposure value and
ISO value.
On the preview screen, tap MODE → Pro. Select options and customise the settings, and
to take a photo.
then tap
• : Select a metering method. This determines how light values are calculated. uses
uses
the light in the centre portion of the shot to calculate the exposure of the shot.
the light in a concentrated centre area of the shot to calculate the exposure of the shot.
averages the entire scene.
• WB: Select an appropriate white balance, so images have a true-to-life colour range.
• ISO: Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in photos.
• : Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
Panorama
Take a series of photos horizontally or vertically and then stitch them together to create a
wide scene.
On the preview screen, tap MODE → Panorama.
To get the best shots using panorama mode, follow these tips:
• Move the camera slowly in one direction.
• Keep the image within the frame on the camera’s viewfinder.
• Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain
wall.
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Applications
Beauty face
Take photos with lightened faces for gentler images.
On the preview screen, tap MODE → Beauty face.
Dream shot
Take photos using various photo templates.
This mode may not be available depending on the region or service provider.
On the preview screen, tap MODE → Dream shot.
To select a template to use for taking a photo, tap → Template.
Night
Take photos in low-light conditions, without using the flash.
On the preview screen, tap MODE → Night.
Continuous shot
Take a series of photos of moving subjects.
On the preview screen, tap MODE → Continuous shot.
Tap and hold
to take several photos continuously.
Picture collage
Take up to four photos to create a collage.
On the preview screen, tap MODE → Picture collage.
Fast motion
Record a video for viewing it in fast motion.
The focal length may become shorter when using this mode.
1 On the preview screen, tap MODE → Fast motion.
2 Tap to start recording.
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Applications
3 When you are finished recording, tap to stop.
4 On the preview screen, tap the preview thumbnail.
5 Tap .
Video flip
Video flip mode allows you to switch between the front and rear cameras while recording a
video.
Tap MODE → Video flip.
While recording a video, tap
to switch the camera.
Selfie
Take self-portraits with the front camera.
1 On the preview screen, tap to switch to the front camera for self-portraits.
2 Tap MODE → Selfie.
3 Face the front camera lens.
4 When the device detects your face, tap the screen to take a photo of yourself.
To automatically take a photo using the face detection frame, tap → Settings, and then
to return to the preview screen. Move the
tap the Find face switch to activate it. Tap
frame to the position your face will appear and adjust the frame size. When your face is
detected in the face detection frame, the device will take a photo after a few seconds.
Using the selfie flash
When taking self-portraits with the front camera in low-light situations, use the front flash.
On the preview screen, tap → Flash to activate the front flash. When you take a photo, the
touchscreen will also flash to balance the colour of the photo.
Do not use the flash close to your eyes. Using a flash close to the eyes may cause
temporary loss of vision or damage to the eyes.
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Applications
Wide selfie
Take a wide self-portrait to include more people in the photo and avoid leaving people out.
1 On the preview screen, tap to switch to the front camera for self-portraits.
2 Tap MODE → Wide selfie.
3 Face the front camera lens.
4 When the device detects your face, tap the screen to take a photo of yourself.
To automatically take a photo using the face detection frame, tap → Settings, and then
to return to the preview screen. Move the
tap the Find face switch to activate it. Tap
frame to the position your face will appear and adjust the frame size. When your face is
detected in the face detection frame, the device will take a photo after a few seconds.
5 Slowly swivel the device left and then right or vice versa to take a wide self-portrait.
The device will take additional photos when the blue frame moves to each end of the
viewfinder window.
• Make sure to keep the blue frame inside the viewfinder window.
• The subjects should remain still while taking wide self-portraits.
• The resolution of a photo may be affected by lighting conditions.
• The top and bottom parts of the image displayed on the preview screen may be
cut out of the photo depending on the shooting conditions.
Interval shot
Take series of self-portraits at an interval and save photos you want.
1 On the preview screen, tap
2 Tap MODE → Interval shot.
to switch to the front camera for self-portraits.
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Applications
3 When the device detects your face, tap the screen to take a photo of yourself.
The device will take four photos at the two-second intervals.
To automatically take a photo using the face detection frame, tap → Settings, and then
to return to the preview screen. Move the
tap the Find face switch to activate it. Tap
frame to the position your face will appear and adjust the frame size. When your face is
detected in the face detection frame, the device will take a photo after a few seconds.
4 Tick photos you want to save and tap DONE.
Camera settings
Quick settings
On the preview screen, tap and use the following quick settings.
The available options may vary depending on the shooting mode and which camera
is being used.
• Effects: Select a filter effect to use when taking photos or recording videos.
• HDR: Take photos with rich colours and reproduce details even in bright and dark areas.
• Timer: Set the length of the delay before the camera automatically takes a photo.
• Flash: Activate or deactivate the flash.
Do not use the flash close to your eyes. Using a flash close to the eyes may cause
temporary loss of vision or damage to the eyes.
• Profile: Change the screen ratio to take profile photos.
• Template: Select a template to use for taking a photo.
This feature may not be available depending on the region or service provider.
• Ratio: Change the screen ratio for a picture collage.
• Layout: Change the picture collage type.
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Applications
Camera settings
On the preview screen, tap → Settings.
The available options may vary depending on the shooting mode and which camera
is being used.
• Picture size (rear camera) / Picture size (front camera): Select a resolution for photos.
Using a higher resolution will result in higher quality photos, but they will take up more
memory.
• Video size (rear camera) / Video size (front camera): Select a resolution for videos.
Using a higher resolution will result in higher quality videos, but they will take up more
memory.
• Save pictures as previewed: Invert the image to create a mirror-image of the original
scene, when taking photos with the front camera.
• Tap to take pictures: Set the device to take photos when you tap the preview screen.
• Location tags: Attach a GPS location tag to the photo.
• GPS signal strength may decrease in locations where the signal is obstructed, such
as between buildings or in low-lying areas, or in poor weather conditions.
• Your location may appear on your photos when you upload them to the Internet.
To avoid this, deactivate the location tag setting.
• Quick launch: Set the device to launch the camera by pressing the Home key twice
quickly.
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Find face: Take a photo automatically using the face detection frame.
• Save to: Select the memory location for storage.
• Volume keys function: Set the device to use the Volume key to control the shutter or
zoom function.
• Timer style: Select sound and visual effects for the timer.
• Voice control: Set the device to take photos or record videos with voice commands.
You can say “Smile”, “Cheese”, “Capture”, or “Shoot” to take a photo. To record a video, say
“Record video.”
• Gesture control: Set the device to detect your palm, so you can use it to take selfportraits.
• Reset all: Reset the camera settings.
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Applications
Gallery
Introduction
View and manage photos and videos stored in the device.
Viewing images or videos
1 Tap Gallery on the Apps screen.
2 Select an image or a video.
Video files show the
icon on the preview thumbnail. To play a video, tap
Move to the previous screen.
.
Add the image to favourites.
To hide or show the menus, tap the screen.
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Applications
Deleting images or videos
Deleting an image or a video
Select an image or a video and tap
→ Delete.
Deleting multiple images and videos
1 On the Gallery main screen, tap → Delete.
2 Tick the images or videos to delete.
3 Tap DELETE.
Calendar
Introduction
Manage your schedule by entering upcoming events in your planner.
Creating events
1 Tap Calendar on the Apps screen.
2 Tap or double-tap a date.
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Applications
3 Enter event details.
Enter a title.
Set a start and end date for the
event.
Select a calendar to use or sync
with.
Add more details.
The screen may appear differently depending on the region or service provider.
4 Tap DONE to save the event.
Syncing events with your accounts
On the Apps screen, tap Settings → Accounts, select an account service, and then tap the
Sync Calendar switch to sync events with the account.
→ Manage
To add accounts to sync with, open the Apps screen and tap Calendar →
calendars → Add account. Then, select an account to sync with and sign in. When an
account is added, it will appear in the list of calendars.
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Applications
Music
Listen to music sorted by category and customise playback settings. You can also create
playlists and share them with other devices that support the M3U format.
Tap Music on the Apps screen.
Select a category, and then select a song to play.
Set the file as your favourite
song.
Record your voice and add it to
the current song.
Adjust the volume.
Open the playlist.
Turn on shuffle.
Change the repeat mode.
Skip to the previous song. Tap
and hold to rewind.
Skip to the next song. Tap and
hold to fast-forward.
Pause and resume playback.
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Applications
Video
Watch videos stored in the device and customise playback settings.
Tap Video on the Apps screen.
Select a video to play.
Move to the previous
screen.
Pause and resume
playback.
Rewind or
fast-forward by
dragging the bar.
Adjust the volume.
Change screen ratio.
Switch to the pop-up
video player.
Skip to the previous
video. Tap and hold to
rewind.
Skip to the next video.
Tap and hold to
fast-forward.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen, and then draw a
circle clockwise or anticlockwise.
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Applications
Voice Recorder
Introduction
Use this app to record or play voice memos.
Recording voice memos
1 On the Apps screen, tap Voice Recorder.
2 Tap to start recording. Speak into the microphone.
Tap Pause to pause recording.
While recording a voice memo, tap Bookmark to insert a bookmark.
Start recording.
3 Tap
to finish recording.
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Applications
My Files
Access and manage various files stored in the device.
On the Apps screen, tap My Files.
• Recently viewed: View recent files.
• Images: View image files.
• Videos: View video files.
• Audio files: View audio files.
• Documents: View document files.
• Download history: View downloaded files.
• Local storage: View files stored in the device.
To search for files or folders, tap
.
Memo
Create memos and organise them by category.
On the Apps screen, tap Memo.
Composing memos
Tap
on the memos list and enter a memo. While composing a memo, use the following
options:
• : Set the memo as your favourite memo.
• → Add checklist: Add tick boxes at the beginning of each row to create a list of tasks.
• → Insert image: Insert images.
• → Record audio: Make an audio recording to insert.
• → Change memo colour: Change the memo’s background colour.
To save the memo, tap DONE.
To edit a memo, tap a memo, and then tap the content of the memo.
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Applications
Searching for memos
On the memos list, tap
include the keyword.
→ Search, and then enter a keyword to search for memos that
Clock
Introduction
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
Alarm
On the Apps screen, tap Clock → Alarm.
Setting alarms
Tap
, set an alarm time and tap DONE.
To open the keypad to enter an alarm time, tap the time.
To set an alarm with various alarm options, set alarm options under the time input field, and
then tap DONE.
To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.
Stopping alarms
Drag
outside the large circle to stop an alarm. If you have previously enabled the snooze
outside the large circle to repeat the alarm after a specified length of time.
option, drag
Deleting alarms
On the list of alarms, tap
→ Delete, tick alarms to delete, and then tap DELETE.
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Applications
World Clock
On the Apps screen, tap Clock → World Clock.
Creating clocks
Tap
and enter a city name or select a city from the cities list.
Deleting clocks
Tap
→ Delete, tick clocks to delete, and then tap DELETE.
Stopwatch
1 On the Apps screen, tap Clock → Stopwatch.
2 Tap Start to time an event.
To record lap times while timing an event, tap Lap.
3 Tap Stop to stop timing.
To restart the timing, tap Resume.
To clear lap times, tap Reset.
Timer
1 On the Apps screen, tap Clock → Timer.
2 Set the duration, and then tap Start.
To open the keypad to enter the duration, tap the duration input field.
3 Drag
outside the large circle when the timer goes off.
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Applications
Calculator
Perform simple or complex calculations.
Tap Calculator on the Apps screen.
Rotate the device to landscape orientation to display the scientific calculator. If Auto rotate is
→ Scientific calculator.
disabled, tap
To see the calculation history, tap HISTORY. To return to the calculator keypad, tap KEYPAD.
To clear the history, tap HISTORY →
→ Clear history.
FM Radio
Listening to the FM radio
Tap FM Radio on the Apps screen.
Before you use this app, you must connect a headset, which serves as the radio antenna.
The FM radio scans and saves available stations automatically when running for the
first time.
Tap OFF to turn on the FM radio.
Record a song from the FM radio.
Add the current radio station to
the favourites list.
Search for an available radio
station.
Fine-tune the frequency.
Switch between a headset and
the device's speaker to listen to
the FM radio.
Turn the FM radio on or off.
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Applications
Scanning radio stations
Tap FM Radio on the Apps screen.
Tap
→ Scan. The FM radio scans and saves available stations automatically.
→ Stations, select the radio station you want from the stations list, and then tap
Tap
to return to the FM radio screen.
Samsung Themes
Change the wallpaper settings for the Home screen and the locked screen or apply various
themes to the device.
Tap Samsung Themes on the Apps screen.
Hints
View help information to learn how to use the device and apps.
Tap Hints on the Apps screen.
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Applications
Smart Manager
The Smart manager provides an overview of the status of your device’s battery, data usage,
storage, and RAM. You can also automatically optimise the device with a tap of your finger.
Using the quick optimisation feature
On the Apps screen, tap Smart Manager → Clear.
The quick optimisation feature improves device performance through the following actions.
• Clearing some memory.
• Deleting unnecessary files and closing apps running in the background.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
Tap DETAILS to view the amount of battery power consumed by your device.
• The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
• You cannot receive notifications from apps that use power saving mode.
Data usage
Check the device’s data usage amount. You can customise the settings for the limitation.
Storage
Check the status of the used and available memory.
RAM
To speed up your device by reducing the amount of RAM you are using, tap End all to close
all background apps.
Scan needed Security
Check the device’s security status. To scan your device for malware, tap Scan.
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Applications
Game Launcher
The Game Launcher widget gathers your games downloaded from Tizen Store into one
place for easy access.
Add games.
Save battery by reducing the
frame rate to 30 fps.
Lock the Back key.
Mute notification sounds and
display only notifications for
incoming calls and emergency
alerts.
Game Launcher widget
Using Game Launcher
1 On the Home screen, swipe to the left and tap Tap here to enjoy games in the Game
Launcher widget.
If the Game Launcher widget is removed from the Home screen, you can add it
again. Tap and hold an empty area on the Home screen, tap Tap here to add widget,
and then tap the Game Launcher widget.
2 Read and agree to the terms and conditions, and tap OK.
Tizen Store will launch.
3 Download games you want from Tizen Store.
The downloaded games will be automatically shown on the Game Launcher widget.
4 On the Game Launcher widget, tap a game to play.
Removing a game from Game Launcher
On the Game Launcher widget, tap EDIT and tap
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on the game you want to delete.
Applications
WhatsApp
Send and receive messages, make calls, and share files with your friends and family.
On the Apps screen, tap Essential Apps → WhatsApp.
• You may incur additional charges when using this app.
• You can set your device to automatically delete duplicate WhatsApp files. On the
Apps screen, tap Settings → Storage and RAM → Storage → DETAILS and tap
the Manage WhatsApp files switch to activate it.
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps. Refer to Accounts for more information.
To view more app information, access each app’s help menu.
Some apps may not be available or may be labelled differently depending on the
region or service provider.
YouTube
Watch or create videos and share them with others.
Google Search
Search quickly for items on the Internet.
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Settings
Introduction
Customise settings for functions and apps. You can make your device more personalised by
configuring various setting options.
On the Apps screen, tap Settings.
Wi-Fi
Connecting to a Wi-Fi network
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Turn off Wi-Fi to save the battery when not in use.
1 On the Settings screen, tap Wi-Fi, and then tap the Wi-Fi switch to activate it.
2 Select a network from the Wi-Fi networks list.
Networks that require a password appear with a lock icon.
3 Tap Connect.
• Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the
next to the network and
device connecting to the network automatically, tap
tap Forget.
• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
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Settings
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap Wi-Fi, and then tap the Wi-Fi switch to activate it.
2 Tap → Wi-Fi Direct.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
1 Tap Gallery on the Apps screen.
2 Select an image.
3 Tap → Share → Wi-Fi Direct and select a device to transfer the image to.
4 Accept the Wi-Fi Direct connection request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
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Settings
Ending the device connection
1 Tap Wi-Fi on the Settings screen.
2 Tap → Wi-Fi Direct.
The device displays the connected devices in the list.
3 Tap Disconnect to disconnect the devices.
Bluetooth
Introduction
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes).
Samsung is not responsible for the repercussion of illegal use of the Bluetooth
feature.
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Settings
Pairing with other Bluetooth devices
1 On the Settings screen, tap Bluetooth, and then tap the Bluetooth switch to activate it.
The detected devices are listed.
2 Select a device to pair with.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1 Tap Gallery on the Apps screen.
2 Select an image.
3 Tap → Share → Bluetooth, and then select a device to transfer the image to.
If your device has paired with the device before, tap the device name without confirming
the auto-generated passkey.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
4 Accept the Bluetooth connection request on the other device.
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Settings
Unpairing Bluetooth devices
1 Tap Bluetooth on the Settings screen.
The device displays the paired devices in the list.
2 Tap next to the device name to unpair.
3 Tap Unpair.
Data usage
Keep track of your data usage amount and customise the settings for the limitation.
On the Settings screen, tap Data usage.
• Mobile data (single SIM models): View the amount of mobile data you have used.
SIM1 / SIM2 (dual SIM models): View the amount of mobile data you have used.
• Wi-Fi: View the amount of Wi-Fi data you use.
Limiting data usage
1 On the Settings screen, tap Data usage.
2 Tap Manage data usage.
3 Tap Limit.
4 Enter a limit and tap Done.
The device will alert you when the data limit is reached.
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Settings
Hotspot and tethering
Use the device as a mobile hotspot to share the device’s mobile data connection with other
devices when the network connection is not available. Connections can be made via Wi-Fi,
USB, or Bluetooth.
On the Settings screen, tap Hotspot and tethering.
You may incur additional charges when using this feature.
• Mobile hotspot: Use the mobile hotspot to share the device’s mobile data connection
with computers or other devices.
• Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile data
connection with computers or other devices via Bluetooth.
• USB tethering: Use USB tethering to share the device’s mobile data connection with
a computer via USB. When connected to a computer, the device is used as a wireless
modem for the computer.
Using the mobile hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1 On the Settings screen, tap Hotspot and tethering.
2 Tap the Mobile hotspot switch to activate it.
icon appears on the status bar. Other devices can find your device in the Wi-Fi
The
networks list.
→ Configure Mobile hotspot, and then
To set a password for the mobile hotspot, tap
tap the Security switch to activate it. Then, tap Password, enter a password, and then tap
OK.
3 On the other device’s screen, search for and select your device from the Wi-Fi networks
list.
4 On the connected device, use the device’s mobile data connection to access the Internet.
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Settings
SIM card manager (dual SIM models)
Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM
or USIM cards (dual SIM models) for more information.
On the Settings screen, tap SIM card manager.
• Calls and messages: Select a SIM or USIM card for voice calls and messaging.
• Mobile data: Select a SIM or USIM card for data service.
• Dual SIM always on: Set the device to allow incoming calls from the other SIM or USIM
card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
Flight mode
This disables all wireless functions on your device. You can use only non-network services.
On the Settings screen, tap Flight mode.
Make sure the device is turned off during takeoff and landing. After takeoff, you can
use the device in flight mode if allowed by aircraft personnel.
Mobile networks
Configure your mobile network settings.
On the Settings screen, tap Mobile networks.
• Mobile data: Set the device to use data connections on any mobile network.
• Data roaming: Set the device to use data connections when you are roaming.
• Network mode (single SIM models): Select a network type.
SIM1 network mode / SIM2 network mode (dual SIM models): Select a network type.
• Service providers: Search for available networks and manually register a network.
• Mobile network connections: Set networks for data and multimedia messaging services.
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Settings
Sounds and notifications
Change settings for various sounds on the device.
On the Settings screen, tap Sounds and notifications.
• Ringtone: Select a ringtone for incoming calls or adjust the volume level for call
ringtones.
• Vibrate when ringing: Set the device to vibrate and play a ringtone for incoming calls.
• Notification: Select a ringtone for events, such as incoming messages, or adjust the
volume level for notifications.
• Media: Adjust the volume level for music and videos.
• System: Adjust the volume level for system sounds.
• Other sounds: Change additional sound settings.
• Do not disturb: Set the device to mute all alert sounds and show notifications only on
the notification panel, except for allowed exceptions.
• App notifications: Allow or block notifications from each app.
• Notifications on lock screen: Set whether or not to show the content of notifications on
the locked screen.
• Status bar icons: Select icons to display as indicator icons on the status bar.
• Smart alert: Set the device to alert you if you have missed calls or new messages when
you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
Display
Change the display settings.
On the Settings screen, tap Display.
• Brightness: Adjust the brightness of the display.
• Outdoor mode: Activate outdoor mode to make the display easier to see in bright
conditions.
• Font: Change the font size and type.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
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Settings
Apps
Manage the device’s apps and change their settings.
On the Settings screen, tap Apps.
• App manager: View and manage the apps on your device.
• Default apps: Select a default setting for using apps.
• Dual profile apps: Select an app and create a second profile. When you use the selected
app, you can use and manage two profiles independently.
Styler
Change the way visual elements are displayed on the device. Elements, such as icons,
wallpapers, and themes, can be configured based on your preference.
On the Settings screen, tap Styler.
• Lock: Change the way visual elements are displayed on the locked screen.
• Home: Change the way visual elements are displayed on the Home screen.
• Colour: Change the background colour of default apps.
• Themes: Apply various themes to the device to change the visual elements of the Home
screen, locked screen, and icons.
• Others: Change additional visual elements and sound settings.
Special days
Apply special wallpapers to the Home screen and the locked screen for special days, such as
national holidays.
On the Settings screen, tap the Special days.
To select the days to apply special wallpapers, tap Select days.
This feature may not be available depending on the region or service provider.
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Settings
Quick reads
Hide or show the Quick reads page on the Home screen. You can view the latest articles in
various categories on the Quick reads page.
On the Settings screen, tap Quick reads.
This feature may not be available depending on the region or service provider.
Lock screen
Change the settings for securing the device and the SIM or USIM card.
On the Settings screen, tap Lock screen.
The available options may vary depending on the screen lock method selected.
• Screen lock type: Change the screen lock method.
• Dual clock: Set the device to show the dual clock on the locked screen.
This feature may not be available depending on the region or service provider.
• App shortcuts: Set the device to show the app shortcut on the locked screen.
• Lock screen style: Change the way visual elements are displayed on the locked screen.
• Auto factory reset: Set the device to perform a factory data reset if you enter the unlock
code incorrectly several times in a row and reach the attempt limit.
Privacy and security
Options
Change the settings for maintaining your privacy and safety.
On the Settings screen, tap Privacy and security.
• Location services: Change settings for location information permissions.
• Private mode: Activate private mode to prevent others from accessing your personal
content. Refer to Private mode for more information.
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Settings
• Privacy settings: Change the settings for allowing apps to use your private information.
• Report diagnostic info: Set the device to automatically send the device’s diagnostic and
usage information to Samsung.
• Ads: View or manage your advertising ID.
• Panic mode: The device will make an emergency call when you press the Power key
three times. When you activate the SOS message feature, you can set the device to
send help messages by pressing the Power key three times. You can also send sound
recordings along with the message to the recipients. Refer to Send SOS messages for
more information.
• This feature may be labelled differently depending on the region or service
provider.
• Making an emergency call may not be available depending on the region or
service provider.
• Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find my
mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
• Show password: Set the device to display passwords as they are entered.
• SIM card lock: Activate or deactivate the PIN lock feature to require the PIN before using
the device.
• Security update service: Set the device to check and download security updates.
• Secure erase: Permanently delete all deleted data on the device for increased security.
• Encrypt SD card: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the device
will not be able to read your encrypted files. Disable this setting before resetting the
device.
Private mode
Hide personal content in your device to prevent others from accessing it.
Activating private mode
1 On the Settings screen, tap Privacy and security → Private mode, and then tap the
Private mode switch to activate it.
If you are activating private mode for the first time, follow the on-screen instructions to
set up a private mode access code.
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Settings
2 Follow the on-screen instructions to enter the preset private mode access code.
Private mode is activated and the
icon appears on the status bar.
You can view and access the hidden items only when private mode is activated. To
hide items stored in the private folder, deactivate private mode.
Hiding content
1 On the Apps screen, launch an app to hide items.
2 Select an item and tap → Move to Private.
If private mode is not activated, follow the on-screen instructions to enter the preset
private mode access code.
The selected items will be moved to the private folder.
Viewing hidden content
You can view hidden items only when private mode is activated.
1 On the Settings screen, tap Privacy and security → Private mode, and then tap the
Private mode switch to activate it.
2 Follow the on-screen instructions to enter the preset private mode access code.
3 On the Apps screen, tap My Files → Private.
Unhiding content
1 In the private folder, select a folder and tap → Remove from Private.
2 Tick items to unhide and tap DONE.
3 Select a folder to move the items to, and then tap DONE.
The items will be moved to the selected folder.
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Settings
Automatically deactivating private mode
You can set the device to automatically deactivate private mode each time the screen turns
off.
1 On the Settings screen, tap Privacy and security → Private mode, and then tap the
Private mode switch to activate it.
2 Follow the on-screen instructions to enter the preset private mode access code.
3 Tap the Auto turn off switch to activate it.
When the Auto turn off option is enabled, the device will fail to transfer files to the
private folder if the screen turns off during transfer.
Send SOS messages
In an emergency situation, quickly press the Power key three times. The device sends
messages to your primary contacts. The messages include your location information.
The route to access the Send SOS messages feature may differ depending on the
region or service provider.
1 On the Settings screen, tap Privacy and security → Panic mode → Send SOS messages,
and then tap the Send SOS messages switch to activate it.
2 Follow the on-screen instructions to add primary contacts if you have not already done
so.
To send help messages with audio recordings or photos, tap the Send pictures or Send
audio recordings switch to activate it.
The Send pictures or Send audio recordings option may not be available depending
on the region or service provider.
Adding primary contacts
On the Settings screen, tap Privacy and security → Panic mode → Send SOS messages →
→ Add. Tap Create contact and enter contact information
Manage primary contacts →
or tap Select from contacts to add an existing contact as a primary contact.
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Settings
Accounts
Add your Samsung and Google accounts, or other accounts, to sync with.
Adding accounts
Some apps used on your device require a registered account. Create accounts to have the
best experience with your device.
1 On the Settings screen, tap Accounts.
If you have already added the accounts, tap Add account.
2 Select an account service.
3 Follow the on-screen instructions to complete the account setup.
To sync content with your accounts, select an account and select items to sync.
Registering Samsung accounts
You need a Samsung account when using some Samsung apps. You can back up or restore
data saved in the device to your Samsung account. Register your Samsung account to the
device to conveniently use Samsung services.
1 On the Settings screen, tap Accounts.
If you have already registered another account, tap Add account.
2 Tap Samsung account.
3 Follow the on-screen instructions to complete the account setup.
Once your Samsung account has been registered, you can use apps requiring your Samsung
account without the sign in procedure.
Removing accounts
On the Settings screen, tap Accounts, select the account to remove, and then tap Remove.
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Settings
Backup and reset
Change the settings for managing settings and data.
On the Settings screen, tap Backup and reset.
• Samsung Cloud: Back up or restore your personal information and app data using the
Samsung server.
• USB mass storage: Back up or restore your data using an external USB storage device. To
use this option, connect the device to an external USB storage device via a USB On-TheGO (OTG) cable.
• Factory data reset: Reset settings to the factory default values and delete all data.
Language and input
Change the settings for text input. Some options may not be available depending on the
selected language.
On the Settings screen, tap Language and input.
• Display language: Select a display language for all menus and apps.
• Keyboard: Change the keyboard settings.
Battery
View battery power information and change power saving options.
On the Settings screen, tap Battery.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
• DETAILS: View the amount of battery power consumed by your device.
• Ultra power saving mode: Extend standby time and reduce battery consumption by
displaying a simpler layout and allowing limited access to an app. Refer to Ultra power
saving mode for more information.
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Settings
• Manage battery time: To manage your battery usage time, select a battery level to
receive a notification for the estimated battery usage time in ultra power saving mode.
• Battery notifications: You will receive battery power notifications when the battery
reaches 15 % and 5 %. If you want to receive additional battery notifications, select the
battery power levels that you want to receive the notifications for.
• Show battery percentage: Set the device to display the remaining battery life.
Storage and RAM
View memory information for your device.
On the Settings screen, tap Storage and RAM.
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the memory.
The available capacity may change when you update the device.
• Storage: Check the status of used and available memory capacity. You can clear cached
data, manage apps and files on your device, and format a memory card. You can also
change the settings for the default storage location.
• RAM: Check the amount of available RAM. You can close background apps and reduce
the amount of RAM you are using to speed up your device.
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Settings
Date and time
Access and alter the following settings to control how the device displays the time and date.
On the Settings screen, tap Date and time.
If the battery remains fully discharged or removed from the device, the time and date
is reset.
• Auto set: Automatically update the time and date when moving across time zones.
• Set date and time: Set the current date and time manually.
• Set time zone: Set the home time zone.
• 24-hour clock: Display time in 24-hour format.
About device
Access device information, edit the device name, or update device software.
On the Settings screen, tap About device.
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
• When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
• The battery may not be inserted properly. Insert the battery again.
• Wipe both gold-coloured contacts and insert the battery again.
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Appendix
The touchscreen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap Settings → Backup and reset → Factory data reset → Reset
→ OK. Before performing the factory data reset, remember to make backup copies of all
important data stored in the device.
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Appendix
Calls are not connected
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
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Appendix
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• If the battery terminals are dirty, the battery may not charge properly or the device may
turn off. Wipe both gold-coloured contacts and try charging the battery again.
The battery depletes faster than when first purchased
• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption increases when you use messaging features or some apps, such as
games or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
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Appendix
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com.
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
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Appendix
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the Smart manager or manually delete unused
apps or files to free up storage space.
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Copyright
Copyright © 2017 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.
Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are registered trademarks of
the Wi-Fi Alliance.
• All other trademarks and copyrights are the property of their respective owners.
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