Samsung | UN55LS003AG | Samsung 55'' The Frame 4K UHD TV User Manual

USER MANUAL
LS003 SERIES
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com/register
Model
Serial No.
Before Reading This User Manual
This TV comes with this user manual and an embedded e-Manual.
Before reading this user manual, review the following:
User
Manual
Read this provided user manual to see information about
product safety, installation, accessories, initial configuration,
and product specifications.
e-Manual
For more information about this TV, read the e-Manual
embedded in the product.
•• To open the e-Manual,
> Settings > Support > Open e-Manual
On the website, you can download the user manual and see its contents on your PC or mobile device.
Learning the e-Manual's assistance functions
•• Some menu screens cannot be accessed from the e-Manual.
Search
Select an item from the search results to load the corresponding page.
Index
Select a keyword to navigate to the relevant page.
Recently
Viewed Topics
Select a topic from the list of recently viewed topics.
Learning the functions of the buttons that appear on e-Manual topic pages
English - 2
(Try Now)
Access the associated menu item and try out the feature directly.
(Link)
Access a topic referred to on an e-Manual topic page.
Warning! Important Safety Instructions
Please read the Safety Instructions before using your TV.
CAUTION
Class II product: This symbol indicates
that a safety connection to electrical
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
earth (ground) is not required.
CAUTION: TO REDUCE THE RISK OF ELECTRIC
SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
AC voltage: Rated voltage marked with
ARE NO USER SERVICEABLE PARTS INSIDE. REFER
this symbol is AC voltage.
ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to make
DC voltage: Rated voltage marked with
any kind of contact with any internal part
this symbol is DC voltage.
of this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Caution. Consult instructions for use: This
symbol instructs the user to consult the
user manual for further safety related
information.
•• The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure
reliable operation of this apparatus and to protect it from overheating, these slots and openings must never be
blocked or covered.
–– Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper
ventilation is provided.
–– Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
–– Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric
shock.
•• Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry
tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet, unplug it and
contact an authorized dealer immediately.
•• This apparatus uses batteries. In your community, there might be environmental regulations that require you to
dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
•• Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in fire or
electric shock.
•• Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon
or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they
exit from the appliance.
•• To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set
due to lightning and power line surges.
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•• Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of the DC
adaptor corresponds to the local electrical supply.
•• Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric shock.
•• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this
apparatus.
•• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall outlet,
always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the power cord
with wet hands.
•• If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from
it - unplug it immediately and contact an authorized dealer or service center.
•• Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for
an extended period of time (especially when children, elderly, or disabled people will be left alone in the house).
–– Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord to
generate sparks and heat or by causing the insulation to deteriorate.
•• Be sure to contact an authorized Samsung service center for information if you intend to install your TV in a
location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate
24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
•• Use only a properly grounded plug and wall outlet.
–– An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
•• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus
quickly if necessary, make sure that the wall outlet and power plug are readily accessible.
•• Store the accessories (batteries, etc.) in a location safely out of the reach of children.
•• Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a Samsung
service center.
•• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry cloth.
Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or
detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
•• Do not expose this apparatus to dripping or splashing.
•• Do not dispose of batteries in a fire.
•• Do not short-circuit, disassemble, or overheat the batteries.
•• There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery.
Replace only with the same or equivalent type.
•• WARNING - TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES AND OTHER ITEMS WITH OPEN
FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.
Figures and illustrations in this User Manual are provided for reference only and may differ from the actual
product appearance. Product design and specifications may change without notice.
English - 4
Contents
Before Reading This User Manual
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Warning! Important Safety Instructions
----------------------------------------------------------------------------- 3
01
Package Content
02
TV Installation
Connecting the TV to the One Connect
----------------------------------------------------------------------------- 7
Mounting the TV on a wall
----------------------------------------------------------------------------- 8
Providing proper ventilation for your TV
----------------------------------------------------------------------------- 9
Safety Precaution: Securing the TV to the wall to prevent falling----------------------------------------------------------------- 10
Using the Cover Cap
----------------------------------------------------------------------------- 11
Detach the Cover-Clean Back terminal from the TV
----------------------------------------------------------------------------- 12
Precautions when installing the TV with a stand
----------------------------------------------------------------------------- 12
03Using Art Mode
Viewing images
04
05
----------------------------------------------------------------------------- 15
Using Art mode with the Smart View app
----------------------------------------------------------------------------- 15
The Samsung Smart Remote
Pairing the TV to the Samsung Smart Remote
----------------------------------------------------------------------------- 17
Installing batteries into the Samsung Smart Remote
----------------------------------------------------------------------------- 17
Initial Setup
Using the TV Controller
06
07
----------------------------------------------------------------------------- 18
Setting Up and Using a Smart TV
Connecting to a Network
----------------------------------------------------------------------------- 19
Network Connection - Wireless
----------------------------------------------------------------------------- 19
Network Connection - Wired
----------------------------------------------------------------------------- 19
Troubleshooting and Maintenance
Troubleshooting
08
----------------------------------------------------------------------------- 13
Setting the options
----------------------------------------------------------------------------- 20
Precautions when using Art mode
----------------------------------------------------------------------------- 22
What is Remote Support?
----------------------------------------------------------------------------- 23
Eco Sensor and screen brightness
----------------------------------------------------------------------------- 23
Still image warning
----------------------------------------------------------------------------- 24
Caring for the TV
----------------------------------------------------------------------------- 24
Specifications and Other Information
Specifications
----------------------------------------------------------------------------- 25
Environmental Considerations
----------------------------------------------------------------------------- 25
Decreasing power consumption
----------------------------------------------------------------------------- 25
Licenses
----------------------------------------------------------------------------- 26
Important Warranty Information Regarding Television Format Viewing----------------------------------------------------- 26
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01 Package Content
Make sure the following items are included with your TV. If any items are missing, contact your dealer.
•• Warranty Card / Regulatory Guide / Smart Data
•• Samsung Smart Remote
Service Guide (Not available in some locations)
•• Batteries (AA x 2)
•• TV Power Cable / One Connect Power Cable
•• User Manual
One Connect
Invisible Connection
Cover Terminal
Bending Cover
4EA
2EA
Wall Mount Adapter
Cover Cap
COMPONENT IN / AV IN
Holder-Cable
Adapter (Not available in
some locations)
•• The items’ colors and shapes may vary depending on the models.
•• Cables not included can be purchased separately.
•• Check for any accessories hidden behind or in the packing materials when opening the box.
The screen can be damaged from direct pressure when
handled incorrectly. As shown in the figure, make sure to grip
the edges of the screen when you lift the TV.
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Do Not Touch
This Screen!
02 TV Installation
Connecting the TV to the One Connect
Refer to the following figure and connect the Invisible Connection, supplied as an accessory, between the TV and the
One Connect. Be sure to first untie the cable ( ) of the Invisible Connection that is connected to the TV. If you untie
the cable ( ) of the Invisible Connection that will be connected to the One Connect, the cable may be entangled or
damaged.
1. Connect the connector ( ) of the Invisible Connection to the TV, and then connect the connector ( ) to the One
Connect.
2. After connecting the Invisible Connection between the TV and the One Connect, connect their power plugs to
power outlets.
One connect
ONE CONNECT
Bending Cover
•• When connecting the Invisible Connection, use a Bending Cover to prevent the cable of the Invisible
Connection from being bent at a 90 degree angle. Failure to do so may cause damage to the cable.
•• When connecting the Invisible Connection, pay attention to the shapes of its connectors so that they
are connected correctly. Failure to do so may cause product malfunction.
•• After connecting the Invisible Connection, wind the remaining cable around the Invisible Connection
tube. Just winding or leaving the remaining cable as it is may cause damage to the cable.
•• When connecting the Invisible Connection, be careful not to twist the cable of the Invisible Connection.
Failure to do so may cause performance degradation to the TV or damage to the cable.
•• Be careful not to take the following actions to prevent the Invisible Connection from being damaged:
Bending
Twisting
Pulling
Stepping on
Pressing on
CLASS 1 LASER PRODUCT
•• Caution - Invisible laser radiation when open. Do not stare into beam.
–– Do not bend or cut cables excessively.
–– Do not place heavy objects on the cable.
–– Do not disassemble the connector of the cable.
•• Caution - Use of controls or adjustments or performance of procedures other than those specified
herein may result in hazardous radiation exposure.
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Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless it is
correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage
to the TV.
For models providing wall mount adapters, install them as shown in the figure below before installing the wall
mount kit.
•• Refer to the installation manual included with the Samsung wall mount kit.
•• When installing the No gap Wallmount that comes with the product, do not close the Cover Terminal.
Wall mount Adapter
Wall mount
bracket
TV
C
Wall mount Adapter
Wall mount
bracket
TV
C
•• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you
choose to install the wall mount on your own.
•• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to
surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on
a ceiling or slanted wall, it may fall and result in severe personal injury.
•• Standard dimensions for wall mount kits are shown in the table on the next page.
•• If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to
the wall mount is shown in column C in the table on the next page.
•• When installing a wall mount kit, we recommend you fasten all four VESA screws.
•• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a
Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of
wall mount kit, depending on the geographical region.)
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TV size in
inches
55
VESA screw hole specs
C (mm)
(A * B) in millimeters
400 x 400
Standard Screw
Quantity
M8
4
43 ~ 45
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from
electric shock.
•• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw
specifications. Screws that are too long may cause damage to the inside of the TV set.
•• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may
differ depending on the wall mount specifications.
•• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
•• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is
used or when the consumer fails to follow the product installation instructions.
•• Do not mount the TV at more than a 15 degree tilt.
•• Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 4 inches between the TV and other objects (walls, cabinet
sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with
the product caused by an increase in its internal temperature.
When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung
Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in
injury caused by the product falling.
Installation with a stand
Installation with a wall mount
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
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Safety Precaution: Securing the TV to the wall to prevent falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure
your children do not hang on or destabilize the TV. This action may cause the TV to tip over,
causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer
included with your TV. For added stability and safety, you can purchase and install the anti-fall
device as described below.
WARNING: Never place a television set in an unstable location. The television set may fall, causing
serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple
precautions such as
•• Using cabinets or stands recommended by the manufacturer of the television set.
•• Only using furniture that can safely support the television set.
•• Ensuring the television set is not overhanging the edge of the supporting furniture.
•• Not placing the television set on tall furniture (for example, cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support.
•• Not placing the television set on cloth or other materials that may be located between the television
set and supporting furniture.
•• Educating children about the dangers of climbing on furniture to reach the television set or its
controls.
If you are retaining and relocating the television set that you are replacing with this new set, you should
apply the same precautions to the old set.
•• When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the
stand.
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Preventing the TV from falling
1. Using the appropriate screws, firmly fasten a set of brackets to the wall.
Confirm that the screws are firmly attached to the wall.
–– You may need additional material such as wall anchors depending
on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of brackets to
the TV.
–– For the screw specifications, refer to the standard screw part in the
table under "Mounting the TV on a wall".
3. Connect the brackets fixed to the TV and the brackets fixed to the wall
with a durable, heavy-duty string, and then tie the string tightly.
–– Install the TV near the wall so that it does not fall backwards.
–– Connect the string so that the brackets fixed to the wall are at the
same height as or lower than the brackets fixed to the TV.
Using the Cover Cap
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Detach the Cover-Clean Back terminal from the TV
Precautions when installing the TV with a stand
When you install the TV with a stand, avoid
placing the stand on the back part of the table
surface. Failure to do so may cause the motion
sensor not to work properly.
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03 Using Art Mode
>
Art
You can use the Art mode function to display image content such as artworks or pictures when you are not watching
TV in full screen mode.
•• Press the
button on the remote control to switch to TV mode or Art mode.
•• Press the
button in Art mode to switch to TV mode.
•• When you select a photo, you can enjoy it in Art mode.
•• To turn off the TV completely, press and hold the
button on the remote control, or press the power button at
the bottom of the TV.
–– If you use a remote control other than a Samsung TV remote control, the TV may not be turned off
completely.
•• In Art mode, the brightness and color tone of your TV are automatically adjusted depending on the ambient, and
the TV can be automatically turned on or off.
–– The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode.
•• You can use the Smart View app on your mobile device to set the motion sensor settings so that the TV can
detect visual changes including user movements and turn on or off automatically.
•• In Art mode, you can connect your mobile device to the TV via Bluetooth to listen to music on the mobile device.
–– Turn on the Sound Mirroring function in the Smart View app on the mobile device.
(The features or terminology may vary depending on the version of the Smart View app.)
–– Turn on Bluetooth on your mobile device, and then select the TV you want to connect to.
Viewing images
To view an image in Art mode, select one of the menus below. To switch to the sub mode where you can select
images, press the Select button, one of the four directional buttons, or
button in Art mode. Then, use the
directional buttons on the remote control to move to an image, and then press the Select button. You can view the
selected image in the Art mode.
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•• Recent
You can manipulate the last selected image.
•• Samsung Collection
You can choose images from different topics.
•• My Collection
You can also select the desired images from an external storage or mobile device and then save them in Photos
under My Collection.
–– In order to fetch the images from your mobile device, the Smart View app must have been installed in your
mobile device.
•• Art Store
You can go to Art Store to purchase various images.
–– The Art Store may not appear depending on the network connection status.
Import images from an external storage device
1. Connect an external storage device that contains images to the TV.
2. Use the directional buttons on the remote control to move to My Collection, and then move to the connected
external storage device.
3. Use the directional buttons on the remote control to move to Options at the top of the screen, and then select
Save.
4. Use the directional buttons on the remote control to move to an image, and then press the Select button.
–– You can select multiple images.
5. Use the directional buttons on the remote control to move to Save to My Photos at the top of the screen, and
then press the Select button.
6. The selected image or images are saved in My Collection > Photos
•• Recommended resolutions: 3840 x 2160 (16:9)
Buying images from Art Store
1. Use the directional buttons on the remote control to move to Art Store.
2. Use the directional buttons on the remote control to move to a topic, and press the Select button. The images
corresponding to the topic appear on the screen.
3. Use the directional buttons on the remote control to move to an image.
4. Use the directional buttons on the remote control to move to Options at the top of the screen, and then press
select the price item.
5. Use the directional buttons on the remote control to move to a payment method, and then press the Select
button.
Subscribing to The Art Store Membership
When you subscribe to The Art Store Membership, you can use Art Store unlimitedly and enjoy various art works by
replacing them with new ones according to your preferences.
1. Use the directional buttons on the remote control to move to Art Store > Membership.
2. Use the directional buttons on the remote control to select The Art Store Membership.
3. Follow the on-screen instructions to enter your membership information.
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Setting the options
Use the directional buttons on the remote control to move to Options at the top of the screen. You can use the
following menus:
•• Info
You can find more information about the image.
•• Matte
You can apply various border styles and colors to the image according to your preferences.
Apply a border style and a color to an image
1. Using the directional buttons on the remote control to move to the image whose border style and color you
want to change, move to Matte at the top of the screen, and then press the Select button.
2. Use the directional buttons on the remote control to select the border style and color that you want.
3. To save the selected border style and color, change the border style and then select the image.
–– If you press the
button to exit, the border style and color you changed are not saved.
Using Art mode with the Smart View app
Once you have installed the Smart View app on your mobile device, you can use the following functions:
You can download the Smart View app from Google Play Store, Samsung Apps, or the App Store.
–– The features or terminology may vary depending on the version of the Smart View app.
–– On tablet devices, the Art mode features may not be supported by the Smart View app.
•• Selecting and buying images
•• Subscribing to The Art Store Membership
•• Creating Collage: Combine multiple images into one image.
•• Applying border styles and colors to images
•• Setting the color tone and the brightness for Art mode
•• Setting Sleep After: When no motion is detected for the time specified in Art mode, the TV turns off
automatically.
•• Setting Night Mode: Set The Frame to turn off automatically if no light is detected in the room.
•• Setting Motion Detector Sensitivity: Set the sensor sensitivity so that the TV turns on automatically when
motion is detected in Art mode.
•• Setting Sound Mirroring: You can use the TV speaker as a Bluetooth speaker in Art mode.
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04 The Samsung Smart Remote
(Power)
When watching TV, press to switch
to Art mode. In Art mode, press to
switch to watching TV.
•• Press and hold to turn off the TV
completely.
(Number pad)
When pressed, a number strip
appears on the bottom of the
screen. Select numbers and then
select Done to enter a numeric
value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
Directional pad (up/down/left/
right)
Moves the focus and changes the
values seen on the TV's menu.
(Return)
Returns to the previous menu.
When pressed for 1 second or more,
the running function is terminated.
When pressed while you are
watching a program, the previous
channel appears.
(Play/pause)
When pressed, the playback
controls appear. Using these
controls, you can control the media
content that is playing.
(Smart Hub)
Returns to the Home Screen.
•• Press in Art mode to switch to
TV mode.
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(Voice Interaction)
Runs Voice Interaction. Press the
button, say a voice command, and
then release the button to run
Voice Interaction. When pressed
once, the guide to Voice Interaction
appears.
4 Color buttons
Use these colored buttons to access
additional options specific to the
feature in use.
Select
Selects or runs a focused item.
When pressed while you are
watching content, detailed program
information appears. When pressed
again, you can select or run any of
the functions displayed.
VOL (Volume)
Move the button up or down to
adjust the volume. To mute the
sound, press the button. When
pressed for 1 second or more, the
Accessibility Shortcuts menu
appears.
CH (Channel)
Move the button up or down to
change the channel. To see the
Guide screen, press the button.
Pairing the TV to the Samsung Smart Remote
When you turn on the TV for the first time, the Samsung Smart Remote pairs
to the TV automatically. If the Samsung Smart Remote does not pair to the TV
automatically, point it at the remote control sensor of the TV, and then press
and hold the buttons labeled
and
as shown in the figure on the left
simultaneously for 3 seconds or more.
Installing batteries into the Samsung Smart Remote
To install the batteries, push the rear cover open in the direction of the arrow, and then insert the batteries as shown
in the figure. Make sure that the positive and negative ends are facing in the correct direction.
•• Alkaline batteries are recommended for longer battery life.
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05 Initial Setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed
on the screen and configure the TV's basic settings to suit your viewing environment.
Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control Menu. The
Control menu appears when the TV Controller is pressed while the TV is On. For more information about its usage,
refer to the figure below.
Control menu
: Power Off
: Volume Up
: Channel Up
: Volume Down
: Channel Down
: Source
TV Controller / Remote control sensor
Motion Sensor
•• TV mode
–– Press: Move
–– Press & Hold: Select
•• Art mode: Switch to the TV mode
The TV Controller is located on the bottom of the TV.
•• When you press the TV Controller button, be careful not to press the motion sensor close to it.
•• The remote control sensor LED remains on in the standby mode of TV mode and off in the standby mode of Art
mode.
•• After detaching the Customizable Frame (sold separately) from the TV, push up the remote control sensor so
that it returns to its original position.
–– Do not push up the remote control sensor strongly. There is a risk of damage.
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06 Setting Up and Using a Smart TV
Connecting to a Network
Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software updates.
Network Connection - Wireless
Connect the TV to the Internet using a standard router or modem.
Wireless IP Router or
Modem with a DHCP Server
The LAN Port on the Wall
LAN Cable (Not Supplied)
•• Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistema operando em caráter
primário.
Network Connection - Wired
Connect your TV to your network using a LAN cable.
•• The TV does not support network speeds less than or equal to 10 Mbps.
•• Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twist Pair
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07 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the
Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.
com” and click on Support, or contact the call center listed on the back cover of this manual.
•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update
functions on the TV's menu (
>
Settings > Support > Software Update > Update Now or Auto Update).
The TV won’t turn on.
•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.
•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV
turns on, refer to “Remote control does not work” below.
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or
“Weak or No Signal” is displayed on the TV, or you cannot find a channel.
•• Make sure the connection to the device is correct and that all cables are fully inserted.
•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
•• Confirm that the correct input source has been selected (
> Source).
•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (
>
Settings >
Support > Self Diagnosis > Start Picture Test or Start Sound Test).
•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then
plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected
device.
•• If the TV is not connected to a cable or satellite box, run Auto Program to search for channels (
Broadcasting > Auto Program).
English - 20
>
Settings >
The remote control does not work.
•• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace
the remote control's batteries.
•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
•• Try pointing the remote directly at the TV from 1.5~1.8 m away.
•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
•• Program the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user
manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
•• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode (
>
Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
•• Make sure the TV has a network connection (
>
Settings > General > Network > Network Status).
•• Make sure the Wi-Fi password is entered correctly.
•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones,
stone walls/fireplaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
•• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new
Modem/Router and the TV.
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Video App problems (Youtube etc)
•• Change the DNS to 8.8.8.8. Select
>
Settings > General > Network > Network Status > IP Settings >
DNS Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•• Reset by selecting
>
Settings > Support > Self Diagnosis > Reset Smart Hub.
The TV remains on or does not turn on automatically.
•• If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the
motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or
your skin color is similar to the surrounding shading, the motion sensor may not work properly.
•• The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other
occurrences). You can adjust the response level by adjusting the detection sensitivity.
Precautions when using Art mode
•• Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the
screen can be affected.
•• Art mode uses algorithms to minimize image burn-in that can be caused by displaying still images on the screen
for long periods of time. For TV mode still image precautions, see the "Still image warning" section on page 24.
•• The performance of the sensor may vary depending on the TV installation and operating environment.
–– The screen brightness and color tone may be affected depending on the color of the bottom of the TV.
–– In an environment where special light sources other than standard light sources (halogen, fluorescent)
are used, the sensor's motion recognition performance may vary. depending on the positions, types, and
number of the light sources.
–– If the area around the TV is too dark or bright, the screen brightness may be limited or the sensor may not
work normally.
–– If the TV is installed too high or too low, the sensor may not work normally.
–– The motion sensor may sense motion from a flashing LED, a pet, a car moving outside the window, or other
occurrence and start operating.
•• Depending on the Auto Power Off function settings, the TV may turn off when there is no user input in Art mode,
such as inputs from the remote control.
•• The Sleep Timer / Off Timer function does not work in Art mode.
English - 22
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•• Diagnose your TV
•• Adjust the TV settings for you
•• Perform a factory reset on your TV
•• Install recommended firmware updates
How does Remote Support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the agent.
4. The agent will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and
optimizes the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to
>
Settings > General > Eco Solution > Ambient Light Detection.
•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the
Ambient Light Detection function.
•• Do not block the sensor with any object. This can decrease picture brightness.
English - 23
Still image warning
When The Frame is in TV mode, avoid displaying still images (such as jpeg picture files), still image elements (such as
TV channel logos, stock or news crawls at the screen bottom etc.), or programs in panorama or 4:3 image format on
the screen.
If you constantly display still pictures, it can cause image burn-in on the LED screen and affect image quality. To
reduce the risk of this adverse effect, please follow the recommendations below:
•• Avoid displaying the same TV channel for long periods.
•• Always try to display any image in full screen. Use the picture format menu of the TV for the best possible match.
•• Reduce brightness and contrast to avoid the appearance of after-images.
•• Use all TV features designed to reduce image retention and screen burn. Refer to the e-Manual for details.
Caring for the TV
•• If a sticker was attached to the TV screen, some debris can remain
after you remove the sticker. Please clean the debris off before
watching TV.
•• The exterior and screen of the TV can get scratched during cleaning.
Be sure to wipe the exterior and screen carefully using a soft cloth to
prevent scratches.
•• Do not spray water or any liquid directly onto the TV. Any liquid that
goes into the product may cause a failure, fire, or electric shock.
•• To clean the screen, turn off the TV, then gently wipe away smudges
and fingerprints on the panel with a micro-fiber cloth. Clean the
body or panel of the TV with a micro-fiber cloth dampened with a
small amount of water. After that, remove the moisture with a dry
cloth. While cleaning, do not apply strong force to the surface of the
panel because it can damage the panel. Never use flammable liquids
(benzene, thinner, etc.) or a cleaning agent. For stubborn smudges,
spray a small amount of screen cleaner on a micro-fiber cloth, and
then use the cloth to wipe away the smudges.
English - 24
08 Specifications and Other Information
Specifications
Model Name
UN55LS003
Display Resolution
3840 × 2160
Screen Size
(Diagonal)
55˝ Class
(54.6 measured diagonally)
Sound (Output)
Dimensions (W x H x D)
Body
With stand
40 W
1235.0 x 707.8 x 42.5 mm
1235.0 x 750.7 x 200.0 mm
Weight
Without Stand
With Stand
18.6 kg
Power Consumption
Normal operation
Standby
165 W
19.1 kg
<1W
Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
50°F to 104°F (10°C to 40°C)
10% to 80%, non-condensing
-4°F to 113°F (-20°C to 45°C)
5% to 95%, non-condensing
•• Design and specifications are subject to change without prior notice.
•• The actual appearance of the TV may differ from the images in this manual, depending on the model.
•• For information about the power supply, and more information about power consumption, refer to the labelrating attached to the TV.
•• You can see the label-rating inside of the cover terminal.
•• The above stated weight may be vary according to area.
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To
decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.
English - 25
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
WCM730Q
00477-17-09910
Important Warranty Information Regarding Television Format Viewing
•• See the warranty card for more information on warranty terms.
Wide screen format LED Displays (16:9, the aspect ratio of the screen width to height) are primarily designed to view
wide screen format full-motion video. The images displayed on them should primarily be in the wide screen 16:9
ratio format, or expanded to fill the screen if your model offers this feature and the images are constantly moving.
Displaying stationary graphics and images on screen, such as the dark sidebars on no expanded standard format
television video and programming, should be limited to no more than 5% of the total television viewing per week.
Additionally, viewing other stationary images and text such as stock market reports, video game displays, station
logos, web sites or computer graphics and patterns, should be limited as described above for all televisions.
Displaying stationary images that exceed the above guidelines can cause uneven aging of LED Displays that leave
subtle, but permanent burned-in ghost images in the LED picture. To avoid this, vary the programming and images,
and primarily display full screen moving images, not stationary patterns or dark bars. On LED models that offer
picture sizing features, use these controls to view different formats as a full screen picture.
Be careful in the selection and duration of television formats used for viewing. Uneven LED aging as a result of
format selection and use, as well as burned in images, are not covered by your Samsung limited warranty.
English - 26
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left blank.
Contate a Samsung Internacional
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País
Assistência Técnica
Web Site
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Y desde tu celular #726
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REPUBLIC
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www.samsung.com/latin_en/support (English)
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www.samsung.com/latin/support (Spanish)
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www.samsung.com/latin_en/support (English)
PERU
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(01)7116800 Desde teléfonos celulares
www.samsung.com/pe/support
PUERTO RICO
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www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
TRINIDAD & TOBAGO
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www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
VENEZUELA
0-800-SAMSUNG (726-7864)
www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
© 2017 Samsung Electronics Co., Ltd. All rights reserved.
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