Samsung | UA55MU6100J | Samsung UA55MU6100J User manual

E-MANUAL
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Model
Serial No.
Contents
Quick Guides
Peripherals
Using Smart Hub
Controlling the TV with a Keyboard or Gamepad
1
Connecting to the Internet
13
Connecting a USB keyboard
1
Using Smart Hub
13
Using the keyboard
Editing Channels
2
Running the Edit Channel function
2
Rearranging or deleting channels
Connections
Entering Text using the On-Screen QWERTY Keypad
14
Using additional functions
Smart Features
Smart Hub
Connecting an Antenna (Aerial)
Connecting to the Internet
3
Connecting Internet network
Troubleshooting Internet Connectivity Issues
5
Troubleshooting wired Internet connectivity issues
6
Troubleshooting wireless Internet connectivity issues
Connecting Video Devices
7
Connecting with an HDMI cable
7
Connecting with a component cable
8
Connecting with a composite (A/V) cable
Connecting a Computer
9
Connecting through the HDMI port ― Screen sharing
Switching between external devices connected to the TV
10
Changing the input signal
10
Editing external devices
10
Using additional functions
Connection Notes!
11
Connection notes for HDMI
12
Connection notes for audio devices
12
Connection notes for computers
12
Connection notes for mobile devices
16
Displaying Home Screen
17
Testing Smart Hub connections
17
Resetting Smart Hub
Using a Samsung account
18
Creating a Samsung account
18
Signing in to a Samsung account
18
Deleting a Samsung account from the TV
Using the APPS Service
19
Installing and running an app
20
Managing purchased or installed apps
Using the e-Manual
22
Launching the e-Manual
22
Using the buttons in the e-Manual
Playing pictures/video/music
24
Playing media content
24
Functions on the media content list screen
TV Viewing
System and Support
Viewing Digital Broadcast Information at a Glance
Setting the Time and Using the Timer
25
Using the guide
36
Setting the current time
25
Changing the broadcast signal
37
Using the timers
25
Checking digital channel signal info and strength
Using the Channel List
Editing channels
27
Removing registered channels
27
Editing registered channels
Creating a Personal Favourites List
28
Registering channels as favourites
28
Viewing and selecting channels on Favourites lists only
Editing a Favourites List
Using the Screen Burn Protection
38
Preventing screen burn
Using the Energy Saving Functions
38
Reducing the energy consumption of the TV
Updating the TV’s Software
39
Updating the TV’s software to the latest version
39
Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
40
Checking the TV and connected storage for malicious code
29
Removing channels from a favourites list
40
Scanning viruses in real time
29
Rearranging a favourites list
40
Checking a scanned list
29
Renaming a favourites list
TV-Viewing Support Functions
Using Other Functions
41
Running the accessibility functions
30
Scanning for available channels
41
Watching TV broadcasts with subtitles
30
Configuring advanced broadcasting settings
42
Adjusting the menu transparency
30
Selecting the broadcast audio language
42
White text on black background (high contrast)
30
Tuning broadcast signals manually
42
Enlarging font (for the visually impaired)
31
Fine-tuning Analogue broadcasts
42
Configuring advanced system settings
44
Restoring the TV to the factory settings
44
Enabling game mode
Picture and Sound
Adjusting the Picture Quality
32
Choosing a picture mode
32
Configuring advanced picture settings
Picture Support Functions
34
Changing the picture size
Adjusting the Sound Quality
35
Choosing a sound mode
35
Configuring advanced sound settings
Troubleshooting
Precautions and Notes
Getting Support
Supported Resolutions for each of UHD Input Signals
45
Getting support through Remote Management
55
If HDMI UHD Color is set to Off
46
Finding the contact information for service
55
If HDMI UHD Color is set to On
46
Requesting service
Diagnosing the TV operation
There Is a Problem with the Picture
47
Testing the picture
I Can't Hear the Sound Clearly
49
Testing the sound
My Computer Won't Connect
There Is a Problem with the Broadcast
I Can't Connect to the Internet
I Have Trouble Launching/Using Apps
My File Won't Play
Read Before Using Apps
Read Before Playing Photo, Video, or Music Files
57
Limitations on use of photo, video, and music files
58
Supported external subtitles
58
Supported internal subtitles
59
Supported image formats and resolutions
59
Supported music formats and codecs
60
Supported video codecs
Read After Installing the TV
62
Picture sizes and input signals
63
Installing an anti-theft lock
63
Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported Resolutions)
I Want to Reset the TV
64
IBM
Other Issues
64
MAC
65
VESA DMT
Supported Resolutions for Video Signals
66
CEA-861
Buttons and Functions
67
Buttons and functions available while playing multimedia
content
Licence
Using Smart Hub
Learn how to set up Smart Hub and run the functions provided by Smart Hub.
Connecting to the Internet
Settings
Network
Open Network Settings
Connect the TV to the Internet wired or wirelessly.
Network Settings
Network Type
How do you connect to the Internet?
Wireless
Wired
"" The image may differ by the specific model and area.
Using Smart Hub
Enjoy the multiple functions provided by Smart Hub on a single screen.
Source
Source
"" The image may differ by the specific model and area.
"" For more information, refer to "Smart Hub."
Editing Channels
Learn quickly how to change channel numbers or delete channels.
Running the Edit Channel function
Live TV
Channel List
Right directional button
Edit
Rearranging or deleting channels
Live TV
Channel List
Edit
Edit All Channels
Change Number or Delete
You can rearrange the order of channels or delete channels. To change the order of a channel, select it and
then select Change Number. To delete a channel, select it and then select Delete.
"" Certain channels are not available depending on the channel type.
Connecting an Antenna (Aerial)
View broadcasts by connecting an antenna cable to the TV.
"" An antenna connection is not necessary if you connect a cable box or satellite receiver.
ANT IN
(AIR)
"" A connection method may differ with the models.
Connecting to the Internet
Connecting the TV to the Internet gives you access to online services and SMART features.
Connecting Internet network
Settings
Network
Open Network Settings Try Now
Connect to an available network.
Establishing a wired Internet connection
LAN
"" Use Cat7 (*STP Type) cable for the connection.
* Shielded Twist Pair
"" The TV will not be able to connect to the Internet if the network speed is below 10Mbps.
"" If the LAN cable is connected, accessing the Internet is automatically enabled.
Establishing a wireless Internet connection
Settings
Network
Open Network Settings
Wireless
Make sure that you have the wireless router's SSID (name) and password settings before attempting to
connect.
Network Settings
Wireless Connection
Select your wireless network.
Refresh
"" The image may differ by the specific model and area.
"" If the network you want doesn't appear in the list, select Add Network, and then enter the network's SSID
(name) manually.
"" Select WPS in the network setup screen and then press the WPS or PBC button on the wireless router. The TV is
automatically connected to the Internet.
Checking the internet connection status
Settings
Network
Network Status Try Now
View the current network and Internet status.
Changing the name of the TV on a network
Settings
Network
Device Name Try Now
You can change the device name of the TV. This is the name that will appear on mobile devices and
computers connected to your network.
Troubleshooting Internet Connectivity Issues
If you are not able to connect the TV to the Internet, read the information below.
Troubleshooting wired Internet connectivity issues
After referencing the following content, troubleshoot the wired Internet connection issue. If the problem
persists, contact your Internet Service Provider.
No network cable found
Make sure that the network cable is plugged in. If it is connected, make sure that the router is turned on. If
it is on, try turning it off and on again.
IP auto setting failed
1. Do the following or configure the IP Settings manually.
2. Make sure that the DHCP server is enabled on the router, and reset the router.
Unable to connect to the network
1. Check all IP Settings.
2. Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.
Connected to a local network, but not to the Internet
1. Make sure that the Internet LAN cable is connected to the router's external LAN port.
2. Check the DNS values in IP Settings.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
Troubleshooting wireless Internet connectivity issues
After referencing the following content, troubleshoot the wireless Internet connection issue. If the
problem persists, contact your Internet Service Provider.
Wireless network connection failed
If a selected wireless router is not found, go to Open Network Settings and select the correct router.
Unable to connect to a wireless router
1. Check if the router is turned on. If it is, turn it off and on again.
2. Enter the correct password if required.
IP auto setting failed
1. Do the following or configure the IP Settings manually.
2. Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.
3. Enter the correct password if required.
Unable to connect to the network
1. Check all IP Settings.
2. Enter the correct password if required.
Connected to a local network, but not to the Internet
1. Make sure that the Internet LAN cable is connected to the router's external LAN port.
2. Check the DNS values in IP Settings.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
Connecting Video Devices
View the TV with a better picture quality by connecting external devices.
Connecting with an HDMI cable
HDMI IN
Connecting with a component cable
Connect the component cable to the component input connections of the TV and the component output
connections of the device as shown in the image below.
Connecting with a composite (A/V) cable
Connect the AV cable to the input connections of the TV and the AV output connections of the device as
shown in the image below.
If you are using the TV's AV input connectors, connect the device's audio output to the TV using a Y
connector.
Connecting a Computer
View the computer monitor or content by connecting a PC or network to the TV.
Connecting through the HDMI port ― Screen sharing
HDMI IN
(DVI)
DVI
HDMI IN
(DVI)
HDMI
"" When you connect the PC, set the port to PC. For more information about the port settings, refer to "Editing
external devices."
Switching between external devices connected to the TV
Switch between external devices connected to the TV.
Changing the input signal
Source
If you select any of the connected external devices from the screen, you can see the screen of the selected
device.
On the standard remote control, press the SOURCE button.
"" When you turn on devices (Blu-ray players, game consoles, etc.) that are connected to the TV supporting
universal remote control through an HDMI cable, a pop-up message appears that either lets you switch to the
output of the device or lets you set up universal remote control for the device automatically. Note that this
function may not be supported depending on the device. For smooth automatic setup of universal remote
control, place the Samsung Smart Remote so that it is close to and facing the TV.
"" When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the
media content listed on the device.
Editing external devices
You can change the port name for a connected external device or add it to Home Screen.
1. Move the focus to a connected external device.
2. Press the up directional button. Then the following functions can be used. Note that available
functions may differ with the port type.
●●
Edit: Can change the port name of an external device to an actual usage for easy identification.
●●
Add to Home: Can add the port of an external device in Home Screen for quick switching.
Using additional functions
You can use the following functions in the Source screen.
●●
Guide to device connection (Connection Guide).
Connection Notes!
Read this section before connecting an external device to the TV.
"" The number of connectors and their names and locations may vary depending on the model.
"" Refer to the external device's operating manual when connecting it to the TV. The number of external device
connectors and their names and locations may vary depending on the manufacturer.
Connection notes for HDMI
●●
The following types of HDMI cables are recommended:
––
High-Speed HDMI Cable
––
High-Speed HDMI Cable with Ethernet
●●
Use an HDMI cable with a thickness of 14mm or less.
●●
Using a non-certified HDMI cable may result in a blank screen or a connection error.
●●
Some HDMI cables and devices may not be compatible with the TV due to different HDMI
specifications.
●●
This TV does not support HDMI Ethernet Channel. Ethernet is a LAN (Local Area Network) built with
coaxial cables standardised by the IEEE.
●●
Try a cable shorter than 3m to get the best UHD viewing quality.
●●
Many computer graphics adaptors do not have HDMI ports, but have DVI ports instead. If your
computer graphics adaptor has a DVI port, use an HDMI-to-DVI cable to connect the computer to the
TV. For more information, refer to "Connecting a Computer."
Connection notes for audio devices
●●
For better audio quality, it is a good idea to use an AV receiver.
●●
Connecting a device using an optical cable does not automatically turn off the TV speakers. To turn
off the TV's speakers, set Sound Output to something other than TV Speaker.
●●
An unusual noise coming from the audio device while you are using it may indicate a problem with
the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
Connection notes for computers
●●
For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported
Resolutions)."
●●
As long as file sharing is activated, unauthorised access may occur. When you do not need to access
data, disable file sharing.
●●
Your PC and Smart TV must be connected to each other on the same network.
Connection notes for mobile devices
●●
The mobile device and your Smart TV must be connected with each other in the same network.
●●
The video or audio may intermittently stop depending on network conditions.
Controlling the TV with a Keyboard or Gamepad
Connecting a keyboard or gamepad makes it easier to control the TV.
Connecting a USB keyboard
Plug the keyboard cable into the USB port.
Using the keyboard
Button
Remote control functions
Directional keys
Moves the focus
Windows key
Displays the menu
Enter key
Selects or runs a focused item
ESC key
Returns to the previous screen
F1 / F2 / F3 / F4 key
/
/
/
F5 key
Launches the Home Screen
F6 key
Displays the source screen
F7 key
Launches the Channel List
F8 key
Mutes the sound
F9 / F10 key
Adjusts the volume
F11 / F12 key
Changes the channel
Setting up the keyboard
In
Settings
System
Input Device Manager, the following functions can be set.
●●
Keyboard Language
●●
Keyboard Type
●●
Input Language Shortcut
Entering Text using the On-Screen QWERTY Keypad
Enter text by using the QWERTY keypad.
Using additional functions
Select
●●
on the QWERTY keyboard screen. The following options are available:
Recommend text
""
This function may not be supported depending on the model or geographical region.
●●
Reset recommended text data
●●
Predict Next Character (when using direction buttons)
●●
Language
""
This function may not be supported depending on the country.
Smart Hub
Learn about Smart Hub and how to use its basic functions.
Source
Source
"" The image may differ by the specific model and area.
After pressing the
Smart Hub.
button on the your remote control, you can surf the web and download apps with
"" Some of the Smart Hub services are for pay services. To use a for pay service, you must have an account with
the service provider or a Samsung account. For more information, refer to "Using a Samsung account."
"" To use this feature, the TV must be connected to the Internet.
"" Some Smart Hub features may not be available depending on the service provider, language, or region.
"" Smart Hub service outages can be caused by disruptions in your Internet service.
"" You can view the entire text of the Terms & Policy by navigating to Support
stop using Smart Hub, you can cancel the agreement. Try Now
Terms & Policy. If you want to
Displaying Home Screen
In Home Screen, you can easily run the apps that have been used previously or frequently. The apps can
also be moved or deleted in the screen.
When you press the
button on your remote control, you can use the following functions and features.
Settings
●●
You can quickly set the frequently used functions.
––
Picture Mode
You can select the picture mode that provides the best viewing experience.
––
Sound Mode
You can select a sound mode to optimise your listening experience.
––
Sleep Timer
You can use this function to automatically shut off the TV after a pre-configured period of time.
––
Network
You can view the current network and Internet status.
––
More ...
Displays TV menus.
●●
Source
You can select an external device connected to the TV.
""
●●
For more information about connecting external devices, refer to 'Switching between external devices
connected to the TV.'
Search
You can search the apps or games in Smart Hub services.
Removing an item in Home Screen
To remove an item in Home Screen, move the focus to item you want to remove, press the down directional
button, and then select Remove.
Moving an item in Home Screen
To move an item in Home Screen, move the focus to item you want to specify a new position, and press the
down directional button, and then select Move.
Testing Smart Hub connections
Settings
Support
Self Diagnosis
Start Smart Hub Connection Test Try Now
Self Diagnosis
Reset Smart Hub
Resetting Smart Hub
Settings
Support
Using a Samsung account
Create and manage your own Samsung account.
Creating a Samsung account
Settings
System
Samsung Account
Create Account
Some of the Smart Hub services are for paid services. To use a for paid service, you must have an account
with the service provider or a Samsung account.
"" You can also create a Samsung account at http://content.samsung.com. Once you have an account, you can use
the same ID on both the TV and the Samsung website.
"" If you want to review the Terms and Conditions, select View Details.
"" If you want your account to be protected, select Profile image selection and password entry (High security) in
the field below the password field.
"" If you want the TV to log you in to your account automatically when you turn the TV on, tick Sign me in
automatically.
Signing in to a Samsung account
Settings
System
Samsung Account
Sign In
You can log in the system with a Samsung account after selecting it on the screen.
"" To change the sign in method, refer to "Changing and adding information to a Samsung account."
Changing and adding information to a Samsung account
Settings
System
Samsung Account
Edit Profile
"" To change the account information, you must be logged in to your Samsung account.
Deleting a Samsung account from the TV
Settings
System
Samsung Account
Remove Account
"" To remove the account information, you must be logged in to your Samsung account.
Using the APPS Service
Download and run various apps from Smart Hub.
APPS
APPS
My Apps
What's New
Most Popular
Video
Life Plus
Entertainment
"" The image may differ by the specific model and area.
You can enjoy a wide range of content including news, sports, weather, and games by installing
corresponding apps on your TV.
"" To use this feature, the TV must be connected to the Internet.
"" When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps
may differ with the region.
Installing and running an app
Installing an app
1. Move to the desired app to install and then press the Select button. The detailed information screen
appears.
2. Select Install If the installation is complete, you can directly run it.
"" You can view installed apps on the My Apps screen.
"" When the TV's internal memory is insufficient, you can install an app on a USB device.
"" You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB
device is disconnected during an app is running, the app is terminated.
"" You cannot run the app installed on the USB device on a PC or another TV.
Launching an app
You can run the selected app on My Apps screen. The icons below appear in the selected apps and indicate
the following:
●●
: The app is installed on a USB device.
●●
: The app has a password.
●●
: The app is installed.
●●
: The app is required to update.
Managing purchased or installed apps
On My Apps screen, move the focus to the desired app and then press and hold the Select button. Also,
select My Apps Options to manage installed apps.
Adding to Home Screen
1. Select My Apps
Options
Add to Home.
2. Select an app to add. The selected app is added in Home Screen.
Moving apps
1. Select My Apps
Options
Move.
2. Select an app to move.
3. Move the app to the desired direction.
4. Press the Select button.
5. Select Done. Then the movement is finished.
"" This function is not available on certain models in specific geographical areas.
Removing an app
1. Select My Apps
Options
Delete.
2. Select an app to delete.
3. Select Delete. Then the selected app is deleted.
"" Ensure that the related app data is also removed when you remove an app.
Updating apps
1. Select My Apps
Options
Update.
2. Select an app to update.
3. Press the Select button. Then the app is updated.
"" This function is only available when My Apps contains an app that needs updating.
Locking and unlocking apps
1. Select My Apps
Options
Lock/Unlock.
2. Select an app to lock or unlock.
3. Select Done. Then the selected game is locked or unlocked.
Automatically updating apps
Select My Apps Options Auto Update On. Then you can automatically update apps if needed. If you
do not want automatic update, set My Apps Options Auto Update to Off.
Rating apps
You can rate each app in the detailed information screen.
Using the e-Manual
Read the manual embedded on your TV.
Launching the e-Manual
Settings
Support
Open e-Manual
You can view the embedded e-Manual containing information about your TV's key features.
"" Alternatively, you can download a copy of the e-Manual from Samsung's website.
"" Words in blue (e.g., Picture Mode) indicate a menu item.
Using the buttons in the e-Manual
●●
●●
(Search)
(Index)
●●
(Recent pages)
●●
(Try Now): Allows you to access the corresponding menu item and try out the feature right away.
●●
(Link): Allows you to access the corresponding reference page.
"" The e-Manual cannot be accessed from some menu screens.
Playing pictures/video/music
Play content saved on external storage devices supported by the TV.
Source
Samsung USB
Samsung USB
Filter by : All
Sort by : Title
Options
"" The image may differ by the specific model and area.
You can play the media content saved on the storage devices, such as a USB device, mobile device, and
camera, in the TV.
"" You cannot play media content if the content or the storage device is not supported by the TV. For more
information, refer to "Read Before Playing Photo, Video, or Music Files."
"" To connect the TV to a computer, refer to "Connecting a Computer."
"" Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files.
Playing media content
Playing multimedia content saved on a computer or mobile device
1. Select a device with media content in
Source. Then the media content list in the device
appears.
2. Select a media content item from the list. Then the content is played.
"" For more information about buttons, refer to "Buttons and functions available while playing multimedia
content."
"" The content may not be played depending on the encoding method or file format. Furthermore, several
functions may be restricted.
"" The content may not be played smoothly due to the network communication problems. In this case, use a USB
device.
"" When a USB device is connected to the USB port, a pop-up message appears for easy switch to the media
content list on the device.
Playing media content saved on a USB device
When you connect a USB device to the TV, a connection message appears on the screen. Select Browse.
The TV displays a thumbnail list of the media content saved on the USB device, and then select the media
content to play from the list. The media content plays.
"" To stop playing media contents, press the
button.
Functions on the media content list screen
You can use the following functions on the media content list screen of a storage device.
●●
Filter by
Filters the media content to display the type of media you want.
●●
Sort by
Sorts the content list. The sorting methods change depending on the type of content you have
selected.
●●
Options
Deletes or plays the selected media content from the media content list.
Viewing Digital Broadcast Information at a Glance
The Guide provides an overview of each digital channel's programme lineup.
Using the guide
Live TV
Guide Try Now
You can see the daily programme schedules for each broadcaster through the Guide, in which the
programme information can be seen and you can watch.
In the Guide, you can see only the TV programme schedule after the current time.
"" The information in the Guide is for digital channels only. Analogue channels are not supported.
"" To view the Guide, you must first set the TV's clock (
Settings
System
Time
Clock).
After moving to a desired programme, press and hold the Select button on the remote control. A pop-up
window listing the following functions appears.
●●
View Details
Displays detailed information about a selected programme.
Changing the broadcast signal
Live TV
Channel List
After pressing the right directional button on the your remote control, select Aerial to choose Terrestrial.
"" This function is not needed if your TV is connected to a cable or satellite box.
Checking digital channel signal info and strength
Settings
Support
Self Diagnosis
Signal Information Try Now
"" If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust
the antenna for increased signal strength and improved HD channel reception.
"" This function is only available for digital channels.
Using the Channel List
Change the channel or checks programmes on other digital channels.
Live TV
Channel List
By using the Channel List, you can change the channel or check programmes on other digital channels
while watching TV. On standard remote control, press the CH LIST button.
The All screen contains the following icons:
●●
: A favourite channel
●●
: A locked channel
●●
: Channel that is being watched
If you press the right directional button on Channel List screen, you can use the following functions:
●●
All
Displays the channels that have been automatically searched.
●●
Favourites
Displays favourites list 1 to 5.
●●
Category
Sorts the list so that it includes channels of a selected genre only. However, Category can only be
used channels contain the genre information.
●●
Sort
Sorts the list by Channel Number or by Name.
""
This option is only available on digital channels.
Editing channels
Remove channels and rename analogue channels.
Live TV
Channel List
Right directional button
Edit
The Edit Channel screen icons indicate the following:
●●
: A favourite channel
●●
: A locked channel
Removing registered channels
To remove a channel, select it, and then select Delete. To remove all channels, select Select All, and then
select Delete.
Editing registered channels
You can access the following options by selecting All
●●
Lock or Unlock channels
""
●●
If you want to set the password, set
Settings
Broadcasting
Channel Lock to On.
Rename channel
""
●●
Edit:
This option is only available on analogue channels.
Change Number
""
This function is only available on certain models in specific geographical areas.
""
When a channel number is changed, its channel information is not updated automatically.
Creating a Personal Favourites List
Designate frequently watched channels as favourite channels.
Favourite channels are highlighted in the Edit Channel and All screens with the
symbol.
Registering channels as favourites
Live TV
Channel List
1. Press the right directional button on your remote control.
2. Select Favourites.
3. Select a desired one of five favourites lists.
4. Move to Edit Favourites.
5. Select a channel to add in the favourites list
6. Select
. Then the selected channel is registered in the favourites list.
Viewing and selecting channels on Favourites lists only
Live TV
Channel List
1. Press the right directional button on your remote control.
2. Select Favourites.
3. Select the desired list among five favourites lists on the screen. Then the channels in the selected
favourites list appear.
"" Only if the favourites list has been registered, the channels of the list can be displayed.
Editing a Favourites List
Rename and edit favourites lists.
Live TV
Channel List
After pressing the right directional button on the your remote control, select Favourites
Favourite 5, and press select button. Edit Favourites screen appears.
Favourite 1 ~
Removing channels from a favourites list
Select channels in favourite list, and then select
button.
Rearranging a favourites list
Select the channels, and then select Change order. The Change order highlight appears. Press the up/
down arrow buttons to indicate the new location for the channels. Press the Select button to set the
channels into their new location.
Renaming a favourites list
Select favourite list you want to rename, and then select Rename Favourites. Enter a new name using the
on-screen keyboard that appears, and then select Done.
TV-Viewing Support Functions
Use the functions that are supported from digital or analogue channels.
Scanning for available channels
Settings
Broadcasting
Auto Tuning Try Now Try Now
"" This function is only available on certain models in specific geographical areas.
"" If the TV is connected to a cable box or satellite receiver, you do not need to do this.
Configuring advanced broadcasting settings
Settings
Broadcasting
Expert Settings Try Now
Selecting the broadcast audio language
Settings
Broadcasting
Expert Settings
Audio Options
This is the language you will hear while watching TV if the language is included in the broadcast signal.
Audio Options functions differently for analogue and digital channels.
Selecting a Language
Settings
Broadcasting
Expert Settings
Audio Options
Audio Language
"" The available language may differ with the broadcast.
Tuning broadcast signals manually
Settings
Broadcasting
Expert Settings
Manual Tuning Try Now
You can scan for all the channels manually and store the scanned channels in the TV. To stop scanning,
select Stop.
"" This function is only available on certain models in specific geographical areas.
Tuning digital channels
Settings
Select New
TV.
Broadcasting
Expert Settings
Manual Tuning
Digital Channel Tuning
Search to scan for digital channels automatically and store the scanned channel list in the
Tuning analogue channels
Settings
Broadcasting
Expert Settings
Manual Tuning
Analogue Channel Tuning
Select New and configure Programme, Colour System, Sound System, Channel, and Search to scan for
analogue channels. Then, select Store to store the scanned channels in the TV.
"" This function is only available for analogue broadcasts.
Fine-tuning Analogue broadcasts
Settings
Broadcasting
Expert Settings
Fine Tune Try Now
"" This function is only available for analogue broadcasts.
Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
Settings
Picture
Picture Mode Try Now
You can select the picture mode that provides the best viewing experience.
●●
Dynamic
Makes the picture brighter and clearer in bright viewing environments.
●●
Standard
Is the default mode suitable for general viewing environments.
●●
Natural
Reduces eye strain for comfortable viewing experience.
●●
Movie
Is suitable for watching TV or movies in dark environments.
Configuring advanced picture settings
Settings
Picture
Expert Settings Try Now
Configure the screen settings to your taste by using the following functions:
●●
Backlight Try Now
●●
Brightness Try Now
●●
Contrast Try Now
●●
Sharpness Try Now
●●
Colour Try Now
●●
Tint (G/R) Try Now
●●
Apply Picture Settings
●●
Digital Clean View Try Now
●●
Film Mode Try Now
""
●●
●●
This function is only available when the input signal is TV, AV, Component (480i, 1080i), or HDMI (1080i).
HDMI UHD Color Try Now
""
If you set the HDMI connector to On, the TV turns off and then on automatically.
""
Each HDMI connector can be individually optimised for HDMI UHD Color. When you connect the TV to the
external device that supports only UHD 24 or 30 Hz frequency or any FHD frequency, the HDMI UHD Color
function may not be available. In this case, set HDMI UHD Color to Off.
""
The HDMI connector with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals,
while the HDMI connector with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2
input signals. For more information, refer to "Supported Resolutions for each of UHD Input Signals".
HDMI Black Level Try Now
""
This function is only available when the input signal, connected to the TV via an HDMI connector, is set to
RGB444.
●●
Dynamic Contrast Try Now
●●
Colour Tone Try Now
""
Cool and Standard are only available when Picture Mode is set to Dynamic.
""
Colour Tone is only available when the TV is connected to a computer via an HDMI-to-DVI cable.
●●
White Balance Try Now
●●
Gamma Try Now
●●
Colour Space Try Now
●●
Reset Picture Try Now
Picture Support Functions
Configure the picture settings for your TV.
Changing the picture size
Settings
Picture
Picture Size
Picture Size Try Now
You can change the size of the picture displayed on the TV screen.
●●
16:9 Standard
●●
Custom
●●
4:3
[[ Do not watch your TV in 4:3 mode for extended periods of time. This action can cause the black bars,
which appear at the top, bottom, left, and right sides of the screen in 4:3 mode to "burn in" and
appear as temporary or permanent after images on the screen. If the TV is used for commercial or
consumer misuse, then the damage to the screen caused by screen "burn in" is not covered by your
Warranty.
"" Supported picture sizes differ with the input signal. For more information about supported picture sizes, refer
to "Picture sizes and input signals."
Fitting the picture to the screen
Settings
Picture
Picture Size
Fit to screen Try Now
"" This function is not available depending on the Picture Size.
Adjusting the picture size and/or position
Settings
Picture
Picture Size
Zoom/Position Try Now
While you are watching a digital channel in Custom, the position cannot be adjusted.
"" This function is not available depending on the Picture Size.
Adjusting the Sound Quality
Change the Sound Mode and adjust Expert Settings.
Choosing a sound mode
Settings
Sound
Sound Mode Try Now
You can select a sound mode to optimise your listening experience.
Configuring advanced sound settings
Settings
Sound
Expert Settings Try Now
You can personalize the sound quaility, by adjusting the following settings.
●●
Balance Try Now
●●
Equaliser Try Now
●●
HDMI Audio Format Try Now
●●
DTV Audio Level
●●
Auto Volume Try Now
●●
Sound Feedback
●●
Reset Sound Try Now
"" If you want to use the volume control of a connected source device to control the sound, deactivate Auto
Volume. When you use Auto Volume with a source device, the device's volume control may not function
properly.
Setting the Time and Using the Timer
Set the TV's clock, sleep timer, and on/off timer.
Setting the current time
Settings
System
Time Try Now
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on
the TV anytime.
"" The clock must be reset every time the power is disconnected.
Setting the clock using digital broadcast info
Settings
System
Time
Clock
Clock Mode
Auto
"" This function works only when the TV's antenna jack is connected to either an antenna output and is receiving
digital broadcasts.
"" The accuracy of the time information received may differ with the channel and signal.
Changing the current time
Settings
System
Time
Clock
Time Offset
"" Time Offset adjusts the time through a network connection. This function is only available if Clock Mode is set
to Auto and the TV is connected to the Internet though a local area network.
"" Time Offset adjusts the time if the TV fails to receive time information through normal digital broadcast
signals.
Setting the clock manually
Settings
System
Time
Clock
Clock Mode
Manual
Clock Set
Using the timers
Using the sleep timer
Settings
System
Time
Sleep Timer Try Now
You can use this function to automatically shut off the TV after a pre-configured period of time. You can
set the timer for 30 minute increments, for up to 3 hours.
Turning on the TV using the on timer
Settings
System
Time
On Timer Try Now
When you set Source to USB, Music or Photo options are available. However, there are some requirements,
as listed in the below:
––
If the folder that you choose has sub-folders, you can select a sub-folder in the same fashion.
––
This function does not work properly if the selected USB device does not contain media contents or
a folder has not been specified.
––
No slideshow starts if there is only one image file on the USB device.
––
Folders with long names cannot be selected.
––
Make sure to use different folder names for multiple USB devices.
––
Use a USB memory stick or multi-card reader. On Timer may not work with certain battery-powered
USB devices, MP3 players, or PMPs because the TV may take too long to recognise the device.
Turning off the TV using the off timer
Settings
System
Time
Off Timer Try Now
Using the Screen Burn Protection
Protect the screen from screen burn-in .
"" This function is not available on certain models in specific geographical areas.
Preventing screen burn
Settings
System
Expert Settings
Auto Protection Time
Still images can leave burned-in after-images if left on the screen for a long period of time. Select a time
setting from the list. If a still image is shown on the screen for longer than the time that you selected, the
TV automatically activates the Auto Protection Time function.
Using the Energy Saving Functions
Reduce the TV's energy consumption.
Reducing the energy consumption of the TV
Settings
System
Eco Solution Try Now
You can adjust the brightness level of the TV and prevent overheating to reduce overall power
consumption.
●●
Energy Saving Mode Try Now
Allows you to select a brightness setting from the list to reduce the TV's power consumption.
●●
Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
●●
Auto Power Off Try Now
Automatically turns off the TV to prevent overheating if there is no operation for the length of time
you specify (4, 6, or 8 hours).
Updating the TV’s Software
View your TV’s software version and update it if necessary.
Settings
Support
Software Update Try Now
Updating the TV’s software to the latest version
Settings
Support
Software Update
Update now Try Now
"" Save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the
update package.
[[ DO NOT turn off the TV’s power until the update is complete. The TV turns off and on automatically
after completing the software update. The video and audio settings may be reset to their defaults
after a software update.
Updating the TV automatically
Settings
Support
Software Update
Auto update Try Now
"" This function may take a longer time if a different networking function is running concurrently.
"" This function requires an Internet connection.
"" If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you do not want
the TV's software to update itself automatically, set Auto update to Off.
Protecting the TV from Hacking and Malicious Code
Prevent the TV from hacking and malicious code.
Settings
System
Expert Settings
Smart Security Try Now
You can use Smart Security to protect the TV from hacking and malicious code when connected to the
Internet.
Checking the TV and connected storage for malicious code
Settings
System
Expert Settings
Smart Security
Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all
malicious code found. You can quarantine (isolate) the code from executing.
1. Select all the malicious code to quarantine.
2. Select Isolate. These options relocate the selected malicious code to the Isolated List.
""
The Isolated List displays all quarantined malicious codes.
Scanning viruses in real time
Settings
System
Expert Settings
Smart Security
Real-Time Monitoring
Smart Security
Monitoring Results
Checking a scanned list
Settings
System
Expert Settings
Using Other Functions
View other setup functions.
Running the accessibility functions
Settings
System
Accessibility Try Now
Watching TV broadcasts with subtitles
Settings
System
Accessibility
Subtitle
Set Subtitle to On. Then you can watch the programme with the subtitle displayed.
"" This function is only available on certain models in specific geographical areas.
"" The TV cannot control or modify DVD or Blu-ray subtitles. To control DVD or Blu-ray subtitles, use the sub-title
feature of the DVD or Blu-ray player and the player's remote control.
●●
Subtitle
Turns on or off the subtitle.
●●
Subtitle Mode
Sets the subtitle mode.
●●
Subtitle Language
Sets the subtitle language.
""
The TV cannot control or modify DVD or Blu-ray subtitles. To control DVD or Blu-ray subtitles, use the
subtitle feature of the DVD or Blu-ray player and the player's remote control.
Selecting the broadcasting subtitle language
You can select the default subtitle language. The list of modes may vary depending on the broadcast.
●●
Primary Subtitle Language
Sets the primary subtitle language.
●●
Secondary Subtitle Language
Sets the secondary subtitle language.
Adjusting the menu transparency
Settings
System
Accessibility
Settings Menu Transparency Try Now
You can adjust the menu's transparency.
"" Setting High Contrast to On automatically switches the menu display mode to opaque. You cannot manually
change the Settings Menu Transparency settings.
White text on black background (high contrast)
Settings
System
Accessibility
High Contrast Try Now
You can change major service screens to white text on a black background or change the transparent TV
menus to opaque so that text can be more easily read. To activate this function, set High Contrast to On.
Enlarging font (for the visually impaired)
Settings
System
Accessibility
Enlarge Try Now
You can zoom in the font on the screen. To activate this function, set Enlarge to On.
Configuring advanced system settings
Settings
System
Expert Settings
Changing the menu language
Settings
System
Expert Settings
Language Try Now
Expert Settings
Change PIN Try Now
Setting up a password
Settings
System
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is 0000.
"" If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following
buttons on the remote control to reset the PIN to 0000: VOL(MUTE) → Volume Up → → Volume Down →
→
Volume Up → . On the standard remote control: MUTE → ( ) (Volume Up) → RETURN → ( )(Volume Down) →
RETURN → → RETURN.
Checking Notifications
Settings
System
Expert Settings
View Notifications Try Now
You can view the list of event messages generated by the TV. View Notifications appear on the screen
when events such as an update release for an app or Samsung Account login/logout occurs.
"" To delete all notifications, select Delete All.
Programme Rating Lock
Settings
Broadcasting
Channel Lock Try Now
"" This function is dependent on the specific model and area.
The Channel Lock blocks programmes with ratings higher than those desired. This is useful for controlling
what children watch on TV. This will not function for programmes originating from external sources, such
as DVD players or USB files.
This PIN is required to watch a blocked programme.
"" The Broadcasting is not available in HDMI or Component mode.
"" Channel Lock may not be supported depending on your input signal
Locking/Unlocking the Control Stick
Settings
System
Expert Settings
Control Stick Lock
You can control your TV by locking or unlocking the Control Stick.
Registering the TV as a DivX-certified device (watching for pay DivX movies)
Settings
System
Expert Settings
DivX® Video On Demand Try Now
"" Digital Rights Management (DRM) functions as a technical security mechanism to protect the content
provider's copyright.
"" You can watch free DivX movies without registration.
"" Visit the DivX website (http://www.divx.com) and log in to your user account before registering the TV as a
DivX-certified device. If you do not have an account, create one.
Using the TV as a display model (for retail stores)
Settings
System
Expert Settings
Usage Mode Try Now
"" For all other uses, select Home Use.
"" With Retail Mode, some functions are disabled, and the TV automatically resets itself after a preset amount of
time.
Restoring the TV to the factory settings
Settings
Support
Self Diagnosis
Reset Try Now
"" For more information on Start Setup, refer to the user manual that came with the TV.
Enabling game mode
Settings
Picture
Special Viewing Mode
Game Mode Try Now
You can enable the game mode to optimise the TV's settings for playing video games with a gaming
console, such as a PlayStation™ or Xbox™.
"" The game mode is not available for normal TV viewing.
"" The screen may shake somewhat.
"" When the Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically.
"" To use a different external device, first disconnect the game console and disable the Game Mode.
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings
Support
Remote Management Try Now
You can use this feature to let Samsung Electronics diagnose your TV remotely when you need assistance
with your TV. Set it to On. You will need to read and agree to the service agreement before using this
feature.
"" This option requires an Internet connection.
What Does Remote Service Do?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
●●
Diagnose your TV
●●
Adjust the TV settings for you
●●
Perform a factory reset your TV
●●
Install recommended firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
●●
Call the Samsung Contact Centre and ask for remote support.
●●
Open the menu on your TV and go to the Support section.
●●
Select Remote Management, and then read and agree to the service agreements. When the PIN
screen appears, provide the PIN number to the agent.
●●
The agent will then access your TV.
Finding the contact information for service
Settings
Support
Contact Samsung Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number,
your TV's software version, the Smart Hub info, and other information you may need to get service support
from a Samsung call agent or the Samsung website.
"" You can also find information by reading the QR code of the product.
Requesting service
Settings
Support
Request Support
"" This function is not available in specific models and geographical areas.
You can request a service when you encounter a problem with the TV. Select Request Support, and then
agree to the terms and conditions for the service request. Select Request Support again, select the item
matching the problem that you encountered, and then select Send.
Diagnosing the TV operation
You can see the output status for video and audio data. In addition, you can configure the settings for
broadcasting signal strength and Smart Hub & TV factory resets.
Settings
Support
Self Diagnosis
You can check whether the display and sound of the TV are normally output. In addition, you can configure
the settings for Smart Hub and TV factory reset.
There Is a Problem with the Picture
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings
Support
Self Diagnosis
Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the
problem is caused by the TV. The Start Picture Test displays a high definition picture you can examine for
flaws or faults.
The problem
Flickering and
Dimming
Component
Connections/Screen
Colour
Try this!
If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of the energy efficiency features. Disable Energy Saving Mode (
Settings System Eco Solution Energy Saving Mode).
If the colour on your Samsung television screen is not correct or the black and white
colours are off, run Start Picture Test (
Settings Support Self Diagnosis
Start Picture Test).
If the test results indicate that the problem is not caused by the TV, do the following:
●● Confirm that the video input connectors are connected to the correct external device video
output connectors.
●● Check the other connections as well. If the TV is connected to an external device via
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
connectors.
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
Settings Picture Expert Settings menu and adjust the Backlight,
●● Select
Contrast, Brightness, Sharpness, Colour, and Tint (G/R) settings.
Unwanted Powering
Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy
efficiency functions. See if Sleep Timer (
Settings System Time Sleep
Timer) has been enabled. The Sleep Timer automatically turns the TV off after a
specified period of time. If the Sleep Timer has not been enabled, see if Auto Power
Off (
Settings System Eco Solution Auto Power Off) has been enabled
and disable them.
Problems Powering On
If you are having problems powering on your Samsung television, there are a number
of things to check before calling the service department. Confirm that the TV's power
cord is connected correctly at both ends and that the remote control is operating
normally. Make sure that the antenna cable is firmly connected. If you have a cable/
satellite box confirm that it is plugged in and turned on.
Unable to find a
Channel
If your TV is not connected to a cable box or satellite box, run Auto Tuning (
Settings Broadcasting Auto Tuning).
The problem
Try this!
Store displays are all tuned to digital, HD (high definition) channels.
The TV image does not
look as good as it did in
the store.
If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI
or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
●● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●● Terrestrial Antenna Connection: Try HD channels after running the Auto Tuning function.
Adjust the cable/satellite box's video output resolution to 1080i or 720p.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programmes and action movies.
The picture is
distorted.
A weak or bad quality signal can cause picture distortions. This is not an issue with
the TV.
Mobile phones used close to the TV (within 1m) may cause noise in analogue and
digital channels.
The colour is wrong or
missing.
The colour is poor
or the picture is not
bright enough.
There is a dotted line
on the edge of the
screen.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness, and
Colour settings.
See if Energy Saving Mode (
Saving Mode) has been enabled.
Try resetting the picture. (
Picture)
Settings
Settings
System
Picture
Eco Solution
Energy
Expert Settings
Reset
Change Picture Size to 16:9 Standard.
Change the cable/satellite box resolution.
"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung’s Call Centre for assistance.
"" If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
"" If the problem persists, check the signal strength or refer to the external device’s user manual.
I Can't Hear the Sound Clearly
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings
Support
Self Diagnosis
Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external
device or the broadcast signal's strength.
The problem
There is no sound or
the sound is too low at
maximum volume.
Try this!
Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)
connected to your TV.
If you are using an external device, check the device’s audio output option. (For
example, you may need to change your cable box’s audio option to HDMI if the box
connected to your TV is using an HDMI cable.)
The picture is good but
there is no sound.
To listen to the computer sound, connect the external speaker to the computer’s
audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s
power cable.
Make sure that the audio cable is connected to the correct audio output connector
on the external device.
The speakers are making
an odd sound.
For antenna connections, check the signal information. A low signal level may
cause sound distortions.
Run Start Sound Test (
Test).
Settings
Support
Self Diagnosis
Start Sound
My Computer Won't Connect
When the TV has difficulties connecting to a PC, these steps may help resolve the problem.
The problem
The "Mode Not
Supported" message
appears.
The video is OK but there
is no audio.
Try this!
Set your PC’s output resolution so it matches a resolution supported by the TV.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required.
There Is a Problem with the Broadcast
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problem
“Weak or No Signal” displayed
in TV mode/cannot find
channel.
Try this!
Select
selected.
Source to confirm that the correct input source has been
If the TV is not connected to a cable or satellite box, run Auto Tuning to search
for channels (
Settings Broadcasting Auto Tuning).
Confirm that the coaxial cable is securely connected to the TV.
The TV is not receiving all
channels.
There are no subtitles with
digital channels.
The picture is distorted.
Run Start Setup (
Settings System Start Setup) or Auto Tuning (
Settings Broadcasting Auto Tuning).
If you are using an antenna, verify it is positioned correctly and the all the
connections are secure.
Go to Subtitle (
Settings
change the Subtitle Mode.
System
Accessibility
Subtitle) and
Some channels may not have subtitle data.
The compression of the video content may cause picture distortions. This is
especially true with fast moving pictures from sports programmes and action
movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
The picture quality is low.
Select high definition (HD) channels or programmes.
I Can't Connect to the Internet
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
The problem
The TV cannot connect
to your network or apps
(for Internet compatible
models only).
Try this!
Make sure the TV has a network connection (
Network Status).
Settings
Network
Contact your Internet service provider.
Position your wireless router, modem router, or access point in a central location.
Avoid putting it in a corner.
Use a wireless repeater to get an instant boost in your wireless signal strength.
The wireless network
signal is too weak.
Place the repeater halfway between your wireless router and your TV.
The most common wireless technology, 802.11g (wireless-G), operates at a
frequency of 2.4 GHz. This frequency is widely used by many cordless phones,
microwave ovens, baby monitors, garage doors, and other wireless devices.
Reduce interference by not using or turning off wireless devices that use the 2.4
GHz frequency. Instead, use devices that communicate via the 5.0 GHz frequency.
The wireless network
connection failed.
The software update over
the Internet has failed.
Confirm your wireless modem/router is on and connected to the Internet.
Check the network connection status (
Status).
Settings
Network
If the TV is not connected to a network, connect to a network.
The upgrade stops if you already have the latest software version.
Network
I Have Trouble Launching/Using Apps
When apps aren't working, these steps may help resolve the problem.
The problem
Try this!
I launched an app, but
it's in English. How can
I change the language?
My application is not
working.
Languages supported by the app may be different from the user interface language.
The ability to change the language depends on the service provider.
Check with the service provider.
Refer to the Help section on the application service provider's website.
My File Won't Play
When apps aren't playing, these steps may help resolve the problem.
The problem
Some files can't be
played.
Try this!
This problem may occur with high-bitrate files. Most files can be played back, but you
might experience problems with high-bitrate files.
I Want to Reset the TV
Initialise the settings to factory defaults.
Reset
Path
Description
Reset Settings
Settings
Support Self Diagnosis
Reset
Reset Picture, Sound, Broadcasting, and all other settings,
except for the network settings, default settings.
Reset Smart Hub
Settings
Support Self Diagnosis
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and
deletes all information related to Samsung accounts, linked
service accounts, Smart Hub service agreements, and Smart
Hub applications.
Other Issues
Use these procedures to resolve other issues which may occur.
The problem
The TV is hot.
The picture won’t display
in full screen.
Try this!
Watching TV for an extended period of time causes the panel to generate heat. The
heat from the panel is dissipated through internal vents running along the top of
the TV. The bottom, however, may feel hot to the touch after extended use. Children
watching TV need constant adult supervision to prevent them from touching the
TV. This heat, however, is not a defect and does not affect the TV's functionality.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies
that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
The "Mode Not
Supported" message
appears.
The output resolution of the attached device is not supported by the TV. Check
the TV's supported resolutions and adjust the external device’s output resolution
accordingly.
The Subtitles item in the
TV menu is greyed out.
You cannot select the Subtitle menu if you have selected a source connected to the
TV via HDMI or Component. To view subtitles, turn on the external device's subtitle
function.
The TV smells of plastic.
This smell is normal and will dissipate over time.
The Signal Information
option under Self
Diagnosis isn't activated.
Verify that the current channel is a digital channel.
The Signal Information is only available for digital channels.
The TV is tilted to the
side.
Remove the base stand from the TV and reassemble it.
The stand is wobbly or
crooked.
Make sure the indicator arrows on the stand and stand holder are properly aligned.
The remote control or
voice does not work.
The TV ships with protective stickers covering some of the sensors. Make sure all
of the stickers have been removed.
The problem
The Broadcasting option
has been deactivated.
The settings are lost after
5 minutes or every time
the TV is turned off.
Try this!
Broadcasting is only available when the Source is set to TV.
The Broadcasting menu cannot be accessed while you watch TV using a cable box
or satellite receiver.
If the Usage Mode is set to Retail Mode, the TV's audio and video settings are
automatically reset every 5 minutes.
Change the Usage Mode (
Mode) to Home Mode.
Settings
System
Expert Settings
Usage
"" The actual name of this function may differ depending on the model.
Check the cable connections and reconnect them.
There is an intermittent
loss of audio or video.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting the
TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles
on the TV's bezel.
This is part of the product’s design and is not a defect.
The TV is making a
popping noise.
The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction. The TV is safe to use.
The TV is making a
humming noise.
Your TV utilises high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable
cause for an exchange or refund.
Supported Resolutions for each of UHD Input Signals
Check the Supported Resolutions for UHD Input Signal reception.
●●
Resolution: 3840 x 2160p, 4096 x 2160p
""
The HDMI connector with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals,
while the HDMI connector with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2
input signals.
If HDMI UHD Color is set to Off
Frame rate (fps)
Colour Depth /
Chroma Sampling
RGB 4:4:4
YCbCr 4:4:4
YCbCr 4:2:2
YCbCr 4:2:0
50 / 60
8 bit
-
-
-
O
Colour Depth /
Chroma Sampling
RGB 4:4:4
YCbCr 4:4:4
YCbCr 4:2:2
YCbCr 4:2:0
8 bit
O
O
O
O
10 bit
-
-
O
O
12 bit
-
-
O
O
If HDMI UHD Color is set to On
Frame rate (fps)
50 / 60
Read Before Using Apps
Read this information before using Apps.
●●
Due to the product characteristics featured on the Samsung Smart Hub, as well as limitations in
available content, certain features, applications, and services may not be available on all devices
or in all territories. Some Smart Hub features may also require additional peripheral devices
or membership fees. Visit http://www.samsung.com for more information on specific device
information and content availability. Services and content availability are subject to change without
prior notice.
●●
Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services
caused by the service provider for any reason.
●●
Application services may be provided in English only and available content may differ with the area.
●●
For more information about applications, visit the applicable service provider's website.
●●
An unstable Internet connection may cause delays or interruptions. In addition, applications may
terminate automatically depending on the network environment. If this occurs, check your Internet
connection and try again.
●●
Application services and updates may become unavailable.
●●
Application content is subject to change by the service provider without prior notice.
●●
Specific services may differ with the version of the application installed on the TV.
●●
An application's functionality may change in future versions of the application. If this occurs, run the
application's tutorial or visit the service provider's website.
●●
Depending on the service provider's policies, certain applications may not support multitasking.
Read Before Playing Photo, Video, or Music Files
Read this information before playing contents saved on external devices.
Limitations on use of photo, video, and music files Try Now
●●
The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass
storage devices. Types of MSC devices include external hard drives, flash card readers, and digital
cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the
One Connect's or TV's USB port. The TV may not be able to recognise the USB device or read the files
on the device if it is connected to the TV via a USB extension cable. Do not disconnect the USB device
while transferring files.
●●
When connecting an external hard drive, use the USB (HDD) port. We recommend that you use an
external hard drive with its own power adapter.
●●
Certain digital cameras and audio devices may not be compatible with the TV.
●●
If there are multiple USB devices connected to the TV, the TV might not be able to recognise some or
all the devices. USB devices that use high-power input should be connect the USB [5V, 1A] port.
●●
The TV supports the FAT, exFAT, and NTFS file systems.
●●
After sorting files in the Folder view mode, the TV can display up to 1000 files per folder. If the USB
device contains more than 8,000 files and folders, however, some files and folders might not be
accessible.
●●
The PTP (Picture Transfer Protocol) connection mode is available only for digital cameras. If you
connect a smartphone or tablet to the TV using PTP mode, the TV will not recognise it.
●●
Certain files, depending on how they were encoded, may not play on the TV.
●●
Certain files are not available depending on the model.
Supported external subtitles
Name
Format
MPEG-4 Timed text
.ttxt
SAMI
.smi
SubRip
.srt
SubViewer
.sub
Micro DVD
.sub or .txt
SubStation Alpha
.ssa
Advanced SubStation Alpha
.ass
Powerdivx
.psb
SMPTE-TT Text
.xml
Supported internal subtitles
Name
Container
Xsub
AVI
SubStation Alpha
MKV
Advanced SubStation Alpha
MKV
SubRip
MKV
VobSub
MKV
MPEG-4 Timed text
MP4
TTML in smooth streaming
MP4
SMPTE-TT Text
MP4
SMPTE-TT PNG
MP4
Supported image formats and resolutions
File extension
Format
Resolution
*.jpg
JPEG (Baseline)
15360x8640
*.jpeg
JPEG (Progressive)
1920x1080
*.png
PNG
4096x4096
*.bmp
BMP
4096x4096
*.mpo
MPO
15360x8640
Supported music formats and codecs
File extension
Format
Codec
Note
*.mp3
MPEG
MPEG1 Audio Layer 3
MPEG4
AAC
*.flac
FLAC
FLAC
Supports up to 2 channels
*.ogg
OGG
Vorbis
Supports up to 2 channels
*.m4a
*.mpa
*.aac
Supports up to 10 Pro 5.1 channels.
*.wma
WMA
WMA
WMA lossless audio is not supported.
Supports up to the M2 profile.
*.wav
*.mid
*.midi
*.ape
*.aif
*.aiff
*.m4a
wav
wav
midi
midi
Supports type 0 and type 1.
Seek is not supported.
Supports USB device only.
ape
ape
AIFF
AIFF
ALAC
ALAC
Supported video codecs
File
format
Container
*.avi
*.mkv
*.asf
*.wmv
*.mp4
AVI
*.mov
MKV
*.3gp
ASF
*.vro
MP4
*.mpg
3GP
*.mpeg
MOV
*.ts
FLV
*.tp
VRO
*.trp
VOB
*.mov
PS
*.flv
TS
*.vob
SVAF
Video codecs
Resolution
H.264 BP/MP/HP
1920x1080
HEVC (H.265 - Main L5.1 )
4096x2160
Frame rate
(fps)
60
Bitrate
(Mbps)
60
100
Divx 3.11 / 4 / 5 / 6
40
AC3
MPEG4 SP/ASP
EAC3
Window Media Video v9(VC1)
MPEG2
Audio codecs
45
1920X1080
30
80
LPCM
ADPCM(IMA, MS)
AAC
HE-AAC
WMA
MPEG1
MPEG(MP1,MP2,MP3)
DTS (Core)
*.svi
G.711(A-Law, μ-Law)
*.m2ts
H 263 Sorrenson
*.mts
40
vorbis
*.divx
*.webm
WebM
VP8
1920x1080
30
20
*.rmvd
RMVB
RV8/9/10 (RV30/40)
1920x1080
30
40
RealAudio 6(cook)
Other restrictions
●●
Codecs may not function properly if there is a problem with the content.
●●
Video content does not play or does not play correctly if there is an error in the content or container.
●●
Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility
ratings.
●●
If the Index Table is has an error, the Seek (Jump) function will not work.
●●
When playing video over a network connection, the video may not play smoothly because of data
transmission speeds.
●●
Some USB/digital camera devices may not be compatible with the TV.
●●
HEVC codec is only available in MKV/MP4/TS containers.
Video decoders
●●
H.264 FHD is supported up to Level 4.1. (does not support FMO/ASO/RS)
●●
H.264 UHD is supported up to Level 5.1.
●●
HEVC FHD is supported up to Level 4.1, and HEVC UHD is supported up to Level 5.1.
●●
VC1 AP L4 is not supported.
●●
All video codecs excluding WMV v7, v8, MSMPEG4 v3, MVC, and VP6:
Below 1280x720: 60 frame max
Above 1280x720: 30 frame max
●●
GMC 2 or above is not supported.
●●
Supports SVAF Top/Bottom, Side by Side, and Left/Right view sequence type (2ES) only.
●●
Supports BD MVC specs only.
Audio decoders
●●
WMA 10 Pro supports up to 5.1 channels. Supports up to the M2 profile. WMA lossless audio is not
supported.
●●
QCELP and AMR NB/WB are not supported.
●●
Vorbis is supported for up to 5.1 channels.
●●
Dolby Digital Plus is supported for up to 5.1 channels.
●●
The DTS LBR codec is only available for MKV/MP4/TS containers.
●●
The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ by the
codec.
Read After Installing the TV
Read this information after installing the TV.
Picture sizes and input signals
The Picture Size setting is applied to the current source. The applied Picture Size will remain in effect
whenever you select that source unless you change it.
Input signal
Picture size
Component
16:9 Standard, Custom, 4:3
Digital channel (720p)
16:9 Standard, Custom, 4:3
Digital channel (1080i, 1080p)
16:9 Standard, Custom, 4:3
Digital channel (3840 x 2160p @ 24/30Hz)
16:9 Standard, Custom
Digital channel (3840 x 2160p @ 50/60Hz)
16:9 Standard, Custom
Digital channel (4096 x 2160p)
16:9 Standard, Custom
HDMI (720p)
16:9 Standard, Custom, 4:3
HDMI (1080i, 1080p)
16:9 Standard, Custom, 4:3
HDMI (3840 x 2160p)
16:9 Standard, Custom
HDMI (4096 x 2160p)
16:9 Standard, Custom
USB (720p)
16:9 Standard, Custom, 4:3
USB (1080i/p @ 60Hz)
16:9 Standard, Custom, 4:3
USB (3840 x 2160p @ 24/30Hz)
16:9 Standard, Custom
USB (3840 x 2160p @ 60Hz)
USB (4096 x 2160p @ 24/30/60Hz)
16:9 Standard, Custom
"" Auto may not work properly depending on the input signals.
Installing an anti-theft lock
●●
An anti-theft lock is a physical device that can be used to protect the TV against theft. Look for the
lock slot on the back of the TV. The slot has a icon next to it. To use the lock, wrap the lock cable
around an object that is too heavy to carry and then thread it through the TV's lock slot. The lock is
sold separately.
●●
The method of using an anti-theft lock may differ for each TV model. Refer to the lock's user manual
for more information.
"" This function is only available on certain models in specific geographical areas.
Read before setting up a wireless Internet connection
Precautions for wireless Internet
●●
This TV supports the IEEE 802.11a/b/g/n/ac communication protocols. Samsung recommends using
IEEE 802.11n. Video files stored on a device connected to the TV via Home Network may not play
back smoothly.
""
IEEE 802.11 ac communication protocol is not available on certain models.
●●
To use wireless Internet, the TV must be connected to a wireless router or modem. If the wireless
router supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network.
●●
Select a channel that is not currently in use for the wireless router. If the channel set for the
wireless router is currently being used by another device, the result is usually interference and/or a
communications failure.
●●
Most wireless networks have an optional security system. To enable a wireless network's security
system, you need to create a password using characters and numbers. This password is then needed
to connect to a security-enabled AP.
Wireless security protocols
●●
The TV only supports the following wireless network security protocols.
––
Authentication Modes: WEP, WPAPSK, WPA2PSK
––
Encryption Types: WEP, TKIP, AES
●●
In compliance with the newest Wi-Fi certification specifications, Samsung TVs do not support WEP
or TKIP security encryption in networks running in the 802.11n mode.
●●
If the wireless router supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network
using PBC (Push Button Configuration) or a PIN (Personal Identification Number). WPS automatically
configures the SSID and WPA key settings.
●●
The TV cannot connect to non-certified wireless routers.
Read Before Connecting a Computer (Supported Resolutions)
Check these Supported Resolutions before connecting a computer to the TV.
●●
When you connect your TV to a computer, set the computer's video card to one of the standard
resolutions listed in the tables below or on the next page. The TV will automatically adjust to the
resolution you choose. Note that the optimal and recommended resolution is 3840 x 2160 at 60 Hz.
●●
Choosing a resolution not included in the tables can result in a blank screen or just the power
indicator turning on.
●●
Refer to the user manual of your graphics card for compatible resolutions.
IBM
Resolution
(Dots x lines)
720 x 400
Display format
Horizontal
frequency
(KHz)
Vertical frequency
Clock frequency
(Hz)
(MHz)
Polarity
(horizontal /
vertical)
70 Hz
31.469
70.087
28.322
-/+
Display format
Horizontal
frequency
Vertical frequency
Clock frequency
(Hz)
(MHz)
Polarity
(horizontal /
vertical)
MAC
Resolution
(Dots x lines)
(KHz)
640 x 480
67 Hz
35.000
66.667
30.240
-/-
832 x 624
75 Hz
49.726
74.551
57.284
-/-
1152 x 870
75 Hz
68.681
75.062
100.000
-/-
VESA DMT
Resolution
(Dots x lines)
Display format
Horizontal
frequency
(KHz)
Vertical frequency
Clock frequency
(Hz)
(MHz)
Polarity
(horizontal /
vertical)
640 x 480
60 Hz
31.469
59.940
25.175
-/-
640 x 480
72 Hz
37.861
72.809
31.500
-/-
640 x 480
75 Hz
37.500
75.000
31.500
-/-
800 x 600
60 Hz
37.879
60.317
40.000
+/+
800 x 600
72 Hz
48.077
72.188
50.000
+/+
800 x 600
75 Hz
46.875
75.000
49.500
+/+
1024 x 768
60 Hz
48.363
60.004
65.000
-/-
1024 x 768
70 Hz
56.476
70.069
75.000
-/-
1024 x 768
75 Hz
60.023
75.029
78.750
+/+
1152 x 864
75 Hz
67.500
75.000
108.000
+/+
1280 x 720
60 Hz
45.000
60.000
74.250
+/+
1280 x 800
60 Hz
49.702
59.810
83.500
-/+
1280 x 1024
60 Hz
63.981
60.020
108.000
+/+
1280 x 1024
75 Hz
79.976
75.025
135.000
+/+
1366 x 768
60 Hz
47.712
59.790
85.500
+/+
1440 x 900
60 Hz
55.935
59.887
106.500
-/+
1600 x 900RB
60 Hz
60.000
60.000
108.000
+/+
1680 x 1050
60 Hz
65.290
59.954
146.250
-/+
1920 x 1080
60 Hz
67.500
60.000
148.500
+/+
Supported Resolutions for Video Signals
Check the Video Signal reception.
CEA-861
Resolution
(Dots x lines)
Display format
Horizontal
frequency
(KHz)
Vertical frequency
Clock frequency
(Hz)
(MHz)
Polarity
(horizontal /
vertical)
720(1440) x 576i
50 Hz
15.625
50.000
27.000
-/-
720(1440) x 480i
60 Hz
15.734
59.940
27.000
-/-
720 x 576
50 Hz
31.250
50.000
27.000
-/-
720 x 480
60 Hz
31.469
59.940
27.000
-/-
1280 x 720
50 Hz
37.500
50.000
74.250
+/+
1280 x 720
60 Hz
45.000
60.000
74.250
+/+
1920 x 1080i
50 Hz
28.125
50.000
74.250
+/+
1920 x 1080i
60 Hz
33.750
60.000
74.250
+/+
1920 x 1080
24 Hz
27.000
24.000
74.250
+/+
1920 x 1080
25 Hz
28.125
25.000
74.250
+/+
1920 x 1080
30 Hz
33.750
30.000
74.250
+/+
1920 x 1080
50 Hz
56.250
50.000
148.500
+/+
1920 x 1080
60 Hz
67.500
60.000
148.500
+/+
3840 x 2160
24 Hz
54.000
24.000
297.000
+/+
3840 x 2160
25 Hz
56.250
25.000
297.000
+/+
3840 x 2160
30 Hz
67.500
30.000
297.000
+/+
3840 x 2160
50 Hz
112.500
50.000
594.000
+/+
3840 x 2160
60 Hz
135.000
60.000
594.000
+/+
4096 x 2160
24 Hz
54.000
24.000
297.000
+/+
4096 x 2160
25 Hz
56.250
25.000
297.000
+/+
4096 x 2160
30 Hz
67.500
30.000
297.000
+/+
4096 x 2160
50 Hz
112.500
50.000
594.000
+/+
4096 x 2160
60 Hz
135.000
60.000
594.000
+/+
Buttons and Functions
Read this information when you playing multimedia content.
"" The available buttons and functions may differ with content.
Buttons and functions available while playing multimedia content
You can press the Select button while viewing multimedia content to display available options. The
options disappear when you press the button.
●●
Pause / Play or Start
Pauses or plays the multimedia content. You can use the following functions when the video is
paused.
""
––
●●
With the video paused, the TV does not play audio.
Slow Rewind or Slow Forward: Allows you to play the video slowly (1/8, 1/4, 1/2) backward or
forward by selecting the
or
button. To increase the rewind or forward speed in slow mode
up to 3 times, select the button repeateldy. To return to normal speed, select the
button.
Previous / Next
Views the previous or the next the multimedia content.
●●
Rewind / Fast Forward
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up
to 3 times faster than normal, select the button repeatedly. To restore the normal playback speed,
select the
button on the screen.
●●
Repeat
Plays the current multimedia content repeatedly or all multimedia content files in the same folder
repeatedly.
●●
Shuffle
Plays the music in random order.
●●
Picture Off
Plays the multimedia content files only with the screen off. It's only available in music mode.
●●
Rotate left / Rotate right
Rotates the photo left or right direction.
●●
Zoom
Zooms the photo in by up to a factor of 4.
●●
Fit to screen
Fits the photo to the screen.
●●
Background Music
Play the background music while the TV displays photos with the background music.
●●
Options
""
The available options may differ by model and content.
Function
Description
Slideshow Speed
Sets the slideshow speed.
Slideshow Effect
Applies transition effects to the slide show.
Plays background music while the TV displays photos.
Background Music
"" The music files must be saved in the same USB device as the photo files.
"" To pause the background music, select Background Music on playback screen.
Controls video subtitles.
●● Subtitles: Turns the subtitles on or off.
●● Language: Sets the caption language.
●● Sync: Adjusts the synchronisation when the video and the subtitles are not synchronised.
Subtitles
●● Reset Sync: Resets the subtitle synchronisation adjustment to 0.
●● Size: Changes the font size of the subtitles.
●● Encoding: Displays a list of encoding languages. Allows you to change the encoding language
when subtitles are displayed incorrectly.
●● Edge Type: Adjusts a position of texts and subtitles edge.
●● Edge Color: Changes a colour of subtitles edge.
Audio Language
This function is only available if the video supports multi-track sound.
Information
Displays detailed information about the current multimedia content.
Licence
Allow to use an intellectual property rights.
This DivX Certified® device can play DivX® HD video files (including .avi, .divx).
Download free software at www.divx.com to create, play and stream digital videos.
To play purchased DivX movies, first register your device at vod.divx.com. Find your registration code in the DivX VOD section of
your device setup menu.
This DivX Certified® device can play DivX® HD video (including .avi, .divx).
DivX®, DivX Certified® and associated logos are trademarks of DivX, LLC and are used under license.
Covered by one or more of the following U.S. patents: 7,295,673; 7,460,668; 7,515,710; 8,656,183; 8,731,369; RE45,052.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc.
© DTS, Inc. All Rights Reserved.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of
Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
Open Source License Notice
Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) Open Source License
Notice is written only English.
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