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FM 4513 K-AN User manual Ceramic hob 2 Dear Customer Thank you for choosing one of our high-quality products. With this appliance you will experience the perfect combination of functional design and cutting edge technology. Convince yourself that our appliances are engineered to deliver the best performance and control - indeed we are setting the highest standards of excellence. In addition to this you find environmental and energy saving aspects as an integral part of our products. To ensure optimal and regular performance of your appliance please read this instruction manual carefully. It will enable you to navigate all processes perfectly and most efficiently. To refer to this manual any time you need to, we recommend you to keep it in a safe place. And please pass it to any future owner of the appliance. We wish you much joy with your new appliance. 3 The following symbols are used in this user information: Warning! This must be read! Important advice for the safety of persons and information on avoiding damage to the appliance General information and advice 2 Information on environmental protection 1 z Dangerous voltage Contents 3 Contents Operating Instructions 4 Safety instructions 4 Description of the Appliance Cooking surface layout Control panel layout Touch Control sensor fields Displays Residual heat indicator Operating the appliance Switching the appliance on and off Selecting the heat setting Switching the outside ring on and off Switching the STOP+GO function on and off Using the automatic warm-up function Using the child safety device Using the timer Automatic switch off Tips on cooking and frying Cookware Energy saving Examples of cooking applications Cleaning and care 6 6 6 7 8 8 9 9 9 10 10 11 12 13 15 16 16 16 17 18 What to do if … 19 Disposal 20 Installation Instructions Safety instructions Assembly 21 21 22 Installing more than one Frontline hob Rating Plate Guarantee/Customer Service 26 30 31 Service and Spare Parts 35 4 Operating Instructions Operating Instructions 1 Safety instructions Please comply with these instructions. If you do not, any damage resulting is not covered by the warranty. Correct use • This appliance is not intended for use by children or other persons whose physical, sensory or mental capabilities or lack of experience and knowledge prevents them from using the appliance safely without supervision or instruction by a responsible person to ensure that they can use the appliance safely. • Do not leave the appliance unattended during operation. • This appliance should be used only for normal domestic cooking and frying of food. • The appliance must not be used as a work surface or as a storage surface. • Additions or modifications to the appliance are not permitted. • Do not place or store flammable liquids, highly inflammable materials or fusible objects (e.g. plastic film, plastic, aluminium) on or near the appliance. Child safety • Small children must be kept away from the appliance. • Only let bigger children work on the appliance under supervision. • To avoid small children and pets unintentionally switching the appliance on, we recommend activation of the child safety device. General safety • The appliance may only be installed and connected by trained, registered service engineers, or competent persons. • Built-in appliances may only be used after they have been built in to suitable built-in units and work surfaces that meet standards. • In the event of faults with the appliance or damage to the glass ceramic (cracks, scratches or splits), the appliance must be switched off and disconnected from the electrical supply to prevent the possibility of an electric shock. • Repairs to the appliance must only be carried out by trained registered service engineers. Safety instructions 5 Safety during use • Overheated fats and oils can ignite very quickly. Warning! Fire hazard! • There is the risk of burns from the appliance if used carelessly. • Remove stickers and film from the glass ceramic. • Cables from electrical appliances must not touch the hot surface of the appliance or hot cookware. • Switch the cooking zones off after each use. Safety when cleaning • For cleaning, the appliance must be switched off and cooled down. • For safety reasons, the cleaning of the appliance with steam jet or high-pressure cleaning equipment is not permitted. How to avoid damage to the appliance • The ceramic glass can be damaged by objects falling onto it. • The edge of the ceramic glass can be damaged by being knocked by the cookware. • Cookware made of cast iron, cast aluminium or with damaged bottoms can scratch the ceramic glass if pushed across the surface. • Objects that melt and things that boil over can burn onto the ceramic glass and should be removed straightaway. • To avoid damaging cookware and glass ceramics, do not allow saucepans or frying pans to boil dry. • Do not use the cooking zones with empty cookware or without cookware. 6 Description of the Appliance Description of the Appliance Cooking surface layout Single cooking zone 1200W Double ring cooking zone 700/1700W Frontline strip Control panel Control panel layout Warm up pilot light STOP+GO pilot light Heat setting indicator Heat setting selection STOP+GO Automatic warm-up function Double ring pilot light Warm up pilot light Timer indicator Timer selection Timer Heat setting indicator On/Off pilot light Automatic warm-up function Outer ring On/Off Heat setting selection On/Off Description of the Appliance 7 Touch Control sensor fields The appliance is operated using Touch Control sensor fields. Functions are controlled by touching sensor fields and confirmed by displays and acoustic signals. Touch the sensor fields from above, without covering other sensor fields. Sensor field On / Off Increase settings Reduce settings Automatic warm-up function Dual zone touch control Timer Increase settings Reduce settings Stop+Go Function Switches appliance on and off To increase heat settings To reduce heat settings To switch automatic warm-up function on/off Switches outside zone on and off Timer selection To increase Timer time To reduce Timer time To switch the Keep Warm setting on/ off 8 Description of the Appliance Displays Display ¾ u ¿-Ç 2-6 e h l _ Keep warm setting Heat settings Heating setting plus decimal point Fault Residual heat Child safety device Automatic switch off Description Cooking zone is switched off Keep warm setting/STOP+GO function is set Heat setting is set Intermediate heat setting is set Malfunction has occurred Cooking zone is still hot Child safety device is engaged Switch off is active. Residual heat indicator 1 3 Warning! Risk of burns from residual heat. After being switched off, the cooking zones need some time to cool down. Look at the residual heat indicator h . Residual heat can be used for melting and keeping food warm. Operating the appliance 9 Operating the appliance Switching the appliance on and off 3 Switch on Control panel Touch for 2 seconds Switch off Touch for 1 second Display ¾/h h / none Pilot light lights up goes out After switching on, within approx. 10 seconds a heat setting or a function must be set, otherwise the appliance automatically switches itself off. Selecting the heat setting To increase To decrease To switch off Control panel Touch Touch Touch and Indicator u to Ç Ç to ¾ at the same time ¾ 10 Operating the appliance Switching the outside ring on and off 3 By switching the outside ring on or off, the heating surface can be matched to the size of the cookware. Before the outside ring can be switched on, the inside ring must be switched on. Double ring cooking zone Sensor field Pilot light To switch on outside ring Touch for 1-2 seconds is lit To switch off outside ring Touch for 1-2 seconds goes out Switching the STOP+GO function on and off The STOP+GO function simultaneously switches all cooking zones that are switched on to the keep warm setting and then back to the heat setting that was previously set. Control panel To switch on Touch To switch off Touch 3 3 Timer functions are not stopped by Display u heat setting that was previously set (not automatic warm up function) . locks the whole control panel except the sensor field . Operating the appliance 11 Using the automatic warm-up function All cooking zones are equipped with an automatic warm-up function. The automatic warm-up function sets the cooking zone to the highest setting for a certain period of time and then automatically switches back to the cooking setting that was originally set. 3 Automatic warm-up function To switch on Sensor field Pilot light Touch for 1 second To switch off Touch for 1 second is lit throughout the automatic warm-up period goes out If during the automatic warm up a higher heat setting is selected, e.g. from Á to Ã, the automatic warm up is adjusted. The length of time that the automatic warm up function operates depends on the heat setting selected. Heat setting Length of the automatic warm up [min:sec] Intermediate heat setting Length of the automatic warm up [min:sec] v 0:30 1 1:00 2 1:40 2. 2:40 3 4:50 3. 5:30 4 6:30 4. 8:10 5 10:10 5. 12:20 6 2:00 6. 2:30 7 3:30 8 4:30 9 --- 12 Operating the appliance Using the child safety device 3 The child safety device prevents unintentional use of the appliance. The child safety device can only be switched on and off, if the appliance is switched on, but no cooking zone has a heat setting set. Activating the child safety device Step Control panel Indicator/Signal 1. Switch on the appliance ¾ (Do not set a heat setting) 2. Touch l Appliance switches off. The child safety device is switched on. 3 If you want to use a locked cooking zone (indicator l), an acoustic signal sounds. Overriding the child safety device The child safety device can be released in this way for a single cooking session; it remains activated afterwards. Step 1. 2. control panel Switch on the appliance and touch any one of the cooking zones Indicator/Signal l acoustic signal Until the appliance is next switched off, it can be used as normal. 3 After overriding the child safety device, a heat setting or a function must be set within approx. 10 seconds, otherwise the appliance automatically switches itself off. Deactivating the child safety device Step Control panel Indicator/Signal 1. Switch on the appliance l 2. Touch 0 lights up Appliance switches off. The child safety device is switched off. Operating the appliance 13 Using the timer All cooking zones can use each use one of the two timer functions at the same time. Function Pre-condition Safety cut-out Countdown timer 3 Outcome after time has elapsed When a heat setting is set Acoustic signal 0 lights up Cooking zone switches off When cooking zones are Acoustic signal not used 0 lights up If a heat setting is set on this cooking zone in addition to a countdown timer, the cooking zone is switched off after the time set has elapsed. Selecting the cooking zone Step 1. Control panel Touch once Display Pilot light for the back cooking zone flashes 2. Touch Pilot light for the front cooking zone flashes once Setting the time Step 1. Control panel Indicator Select a cooking Pilot light for the selected cooking zone zone flashes 2. Touch or 0 to 99 minutes After a few seconds the pilot light flashes more slowly. The time is set. The time counts down. 3 If other timer functions are set, after a few seconds the shortest remaining time of all the timer functions is displayed and the corresponding pilot light flashes. 14 Operating the appliance Switching off the Timer function Step 1. Control panel Select a cooking zone Display Pilot light of the selected cooking zone flashes more quickly. Remaining time is displayed 2. Touch for the cook- The remaining time counts down to 00. ing zone selected Simultaneoulsy touch 00 is displayed. and for the cooking zone selected The pilot light goes out. The Timer function for the selected cooking zone is switched off. Changing the time Step 1. Control panel Indicator Selecting a cooking Pilot light of the selected cooking zone zone flashes more quickly Remaining time is displayed 2. Touch or 01 to 99 minutes After a few seconds the pilot light flashes more slowly. The time is set. The time counts down. Displaying the time remaining for a cooking zone Step 1. Control panel field Display Select cooking zone Pilot light of the cooking zone selected flashes faster The time remaining is displayed After a few seconds the pilot light flashes more slowly. Switching off the acoustic signal Step Control panel field 1. Touch Acoustic signal stops. Acoustic signal Acoustic signal to acknowledge. Operating the appliance 15 Automatic switch off 3 Cooking surface • If after switching on the cooking surface, a heat setting is not set for a cooking zone within approx. 10 seconds, the cooking surface automatically switches itself off. • If one or more sensor fields are covered for longer than approx. 10 seconds, e.g. by a pan placed upon it, a signal sounds and the cooking surface switches off automatically. • If all cooking zones are switched off, the cooking surface automatically switches itself off after approx. 10 seconds. Control panel Moisture (e.g. a wet cloth) or liquid boiling over onto the control panel immediately switches all cooking zones off. Cooking zones • If one of the cooking zones is not switched off after a certain time, or if the heat setting is not modified, the relevant cooking zone switches off automatically. _ is displayed. Before being used again, the cooking zone must be set to ¾. Heat setting v, 1 - 2 3 - 4 5 6 - 9 Switches off after 6 hours 5 hours 4 hours 1.5 hours 16 Tips on cooking and frying Tips on cooking and frying 3 Information about acrylamides According to the latest scientific research, intensive browning of food, especially in products containing starch, may present a health risk due to acrylamide. Therefore we recommend cooking at low temperatures and not browning foods too much. Cookware • You can recognise good cookware from the bottoms of the pans. The bottom should be as thick and flat as possible. • Cookware made of enamelled steel or with aluminium or copper bottoms can leave discolourations on the ceramic glass surface which are difficult or impossible to remove. Energy saving 2 2 2 2 Always place cookware on the cooking zone before it is switched on. If possible, always place lids on the pans. Switch cooking zones off before the end of the cooking time, to take advantage of residual heat. Bottom of pans and cooking zones should be the same size. Tips on cooking and frying 17 Examples of cooking applications The information given in the following table is for guidance only. Heat setting Cooking process 0 V 1-2 suitable for Cook time Tips/Hints as required Cover 5-25 mins. Stir occasionally 10-40 mins. Cook with lid on Off position Keeping Keeping cooked foods warm food warm Melting Hollandaise sauce, melting butter, chocolate, gelatine Solidifying Fluffy omelettes, baked eggs 2-3 Simmering Simmering rice and milkbased dishes Heating up ready-cooked meals 25-50 mins. Add at least twice as much liquid as rice, stir milk dishes part way through cooking 3-4 Steaming Braising Steaming vegetables, fish Braising meat 20-45 mins. With vegetables add only a little liquid (a few tablespoons) Steaming potatoes 20-60 mins. Use only a little liquid, e. g.: max. ¼ l water for 750 g of potatoes Cooking larger quantities of food, stews and soups 60-150 mins. Up to 3 l liquid plus ingredients 6-7 Gentle frying Frying escalope, veal cordon bleu, cutlets, rissoles, sausages, liver, roux, eggs, pancakes, doughnuts as required Turn halfway through cooking 7-8 Heavy frying Hash browns, loin steaks, steaks, Flädle (pancakes for garnishing soup) 5-15 mins. per pan Turn halfway through cooking 9 Boiling Searing Deep frying 4-5 Boiling Boiling large quantities of water, cooking pasta, searing meat (goulash, pot roast), deep frying chips 18 Cleaning and care Cleaning and care 1 1 Take care! Risk of burns from residual heat. Important Sharp objects and abrasive cleaning materials will damage the appliance. Clean with water and washing up liquid. 1 Important Residues from cleaning agents will damage the appliance. Remove residues with water and washing up liquid. Cleaning the appliance after each use 1. Wipe the appliance with a damp cloth and a little washing up liquid. 2. Rub the appliance dry using a clean cloth. Removing deposits 1. 2. 3. 4. Place the scraper on the glass ceramic surface at an angle. Remove residues by sliding the blade over the surface. Wipe the appliance with a damp cloth and a little washing up liquid. Rub the appliance dry using a clean cloth. Remove immediately when the appliance has cooled down sugar, food containing sugar yes --- plastics, tin foil yes --- limescale and water rings --- yes fat splashes --- yes shiny metallic discolouration --- yes Type of dirt using a scraper* cleaner for glass ceramic or stainless steel* *Scrapers and cleaners for glass ceramic and stainless steel can be purchased in specialist shops, supermarkets, the parts department of your local Service Force Centre or from www.shop.electrolux.co.uk 3 3 Remove stubborn residues with a cleaner for glass ceramic or stainless steel. Scratches or dark stains on the glass ceramic that cannot be removed do not however affect the functioning of the appliance. Removable Frontline strip The aluminium Frontline strip fastens on by means of magnets. It is easy to remove by hand and can be cleaned with detergent. Please do not use any scouring agents or sponges that scratch. Do not clean the strip in the dishwasher. What to do if … 19 What to do if … Problem Possible cause Remedy The cooking zones will not More than 10 seconds have Switch the appliance on again. switch on or are not function- passed since the appliance was ing switched on The child safety device is switched on l Deactivate the child safety device (See the section “Child safety device”) Several sensor fields were touched at the same time Only touch one sensor field The sensor fields are partly covered by a damp cloth or with liquid Remove the cloth or the liquid. Switch the appliance on again. Automatic switch off has been Switch the appliance on again triggered STOP+GO is activated u The residual heat indicator is not displaying anything 1 3 Switching off STOP+GO The cooking zone was only on If the cooking zone is supfor a short time and is there- posed to be hot, call your local fore not hot Service Force Centre. The automatic warm-up func- The highest heat setting is set tion is not switching itself on Ç The highest heat setting has the same power as the automatic warm-up function e and number are displayed Disconnect the appliance from the electrical supply for a few minutes (Take the fuse out of the house’s wiring system) If after switching on again, e is displayed again, call the customer service department Electronics fault If you are unable to remedy the problem by following the above suggestions, please contact your local Service Force Centre. Warning! Repairs to the appliance are only to be carried out by qualified service engineers. Considerable danger to the user may result from improper repairs. If the appliance has been operated incorrectly, the visit from the service technician or dealer may not take place free of charge, even during the warranty period. 20 Disposal Disposal 2 Packaging material The packaging materials are environmentally friendly and can be recycled. The plastic components are identified by markings, e.g. >PE<, >PS<, etc. Please dispose of the packaging materials in the appropriate container at your local waste disposal facilities. 2 Old appliance W The symbol on the product or on its packaging indicates that this product may not be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Installation Instructions 21 Installation Instructions 1 z z Safety instructions Warning! This must be read! The laws, ordinances, directives and standards in force in the country of use are to be followed (safety regulations, proper recycling in accordance with the regulations, etc.) Installation may only be carried out by a qualified electrician. The minimum distances to other appliances and units are to be observed. Anti-shock protection must be provided by the installation, for example drawers may only be installed with a protective floor directly underneath the appliance. The cut surfaces of the worktop are to be protected against moisture using a suitable sealant. The sealant seals the appliance to the work top with no gap. Avoid installing the appliance next to doors and under windows. Otherwise hot cookware may be knocked off the rings when doors and windows are opened. Risk of injury from electrical current. • The electrical mains terminal is live. • Make electrical mains terminal free of voltage. • Follow connection schematic. • Observe electrical safety rules. • Ensure anti-shock protection by installing correctly. • The appliance must be connected to the electrical supply by a qualified electrician. Risk of injury from electrical current. • Loose and inappropriate plug and socket connections can make the terminal overheat. • Have the clamping connections correctly installed by a qualified electrician. • Use strain relief clamp on cable. • In the event of single-phase or two-phase connection, the appropriate mains cable of type H05BB-F Tmax 90°C (or higher) must be used. • If this appliance’s mains cable is damaged, it must be replaced by a special cable (type H05BB-F Tmax 90°C; or higher). Please contact your local Service Force Center for further advice. A device must be provided in the electrical installation which allows the appliance to be disconnected from the mains at all poles with a contact opening width of at least 3 mm. Suitable isolation devices include line protecting cut-outs, fuses (screw type fuses are to be removed from the holder), earth leakage trips and contactors. 22 Assembly Assembly Assembly 23 24 Assembly Assembly 25 26 Installing more than one Frontline hob Installing more than one Frontline hob 3 Additional parts: cross bar(s), heat resistant silicon, rubber block, shaving blade. Only use special heat-resistant silicon. Cut-out section Distance from the wall: at least 50 mm Depth:490 mm Width: The widths of all appliances to be built-in are added together, minus 20 mm (see also “Overview of all appliance widths”) Example: Installing more than one appliance 1. Work out the size of the cut-out section and saw it out. 2. Remove Frontline strip from the appliances by hand (magnetic fastening). 3. Lay the appliances one at a time on something soft (for example a blanket) with the underside facing upwards. 4. Screw / clip fixing plates / retaining grips into the appropriate holes in the protective boxes. Installing more than one Frontline hob 27 5. Place first appliance in the cut-out. Lay connecting cross bar in the cut-out and push up halfway against the appliance. 6. Put silicon on the appliance corners that will touch one another. Put silicon on the end of the cross bar. 7. Loosely screw in fixing plates / retaining grips from below on the worktop and on the connecting cross bar. 28 Installing more than one Frontline hob 8. Place Frontline strips on the appliances. Check that the Frontline strips are in line with one another. 9. 10. 11. 12. Tighten the fixing plate / retaining grip screws. Inject a line of silicon into the gap between the appliances. Dampen silicon line with a little soapy water. Press rubber block hard against the glass ceramic and draw it slowly along the gap. 13. 14. 15. 16. Leave silicon until the next day to harden. Carefully remove projecting silicon with a shaving blade. Clean glass ceramic thoroughly. Replace Frontline strips. Installing more than one Frontline hob Overview of all appliance widths 180 mm Worktop-mounted cooker hood 360 mm Glass ceramic cooking surface with 2 radiation cooking zones Glass ceramic cooking surface with 2 induction cooking zones Gas hob with 2 burners Grill Grill/Deep fat fryer Wok 580 mm Glass ceramic cooking surface with 4 radiation cooking zones Gas hob with 4 burners 720 mm Glass ceramic cooking surface with 4 radiation cooking zones Glass ceramic cooking surface with 4 induction cooking zones Gas hob with 4 burners 29 30 Rating Plate 941 177 686 ELECTROLUX 2,9 kW 230 V 50 Hz HFC 236 FM4513K-AN Guarantee/Customer Service 31 Guarantee/Customer Service Standard guarantee conditions We, AEG-Electrolux, undertake that if within 12 months of the date of the purchase this AEG-Electrolux appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that: • The appliance has been correctly installed and used only on the electricity supply stated on the rating plate. • The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions. • The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us. • Electrolux Service Force Centre must undertake all service work under this guarantee • Any appliance or defective part replaced shall become the Company’s property. • This guarantee is in addition to your statutory and other legal rights. Exclusions • Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic. • Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom. • Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements. • Products of Electrolux manufacturer that are not marketed by Electrolux 32 Guarantee/Customer Service European Guarantee This appliance is guaranteed by Electrolux in each of the countries listed at the back of this user manual, for the period specified in the appliance guarantee or otherwise by law. If you move from one of these countries to another of the countries listed below the appliance guarantee will move with you subject to the following qualifications: • The appliance guarantee starts from the date you first purchased the appliance which will be evidenced by production of a valid purchase document issued by the seller of the appliance. • The appliance guarantee is for the same period and to the same extent for labour and parts as exists in your new country of residence for this particular model or range of appliances. • The appliance guarantee is personal to the original purchaser of the appliance and cannot be transferred to another user. • The appliance is installed and used in accordance with instructions issued by Electrolux and is only used within the home, i.e. is not used for commercial purposes. • The appliance is installed in accordance with all relevant regulations in force within your new country of residence. The provisions of this European Guarantee do not affect any of the rights granted to you by law. Guarantee/Customer Service 33 www.electrolux.com p t b Albania +35 5 4 261 450 Rr. Pjeter Bogdani Nr. 7 Tirane Belgique/België/ Belgien +32 2 363 04 44 Bergensesteenweg 719, 1502 Lembeek Èeská republika +420 2 61 12 61 12 Budìjovická 3, Praha 4, 140 21 Danmark +45 70 11 74 00 Sjællandsgade 2, 7000 Fredericia Deutschland +49 180 32 26 622 Muggenhofer Str. 135, 90429 Nürnberg Eesti +37 2 66 50 030 Mustamäe tee 24, 10621 Tallinn España +34 902 11 63 88 Carretera M-300, Km. 29,900 Alcalá de Henares Madrid France www.electrolux.fr Great Britain +44 8705 929 929 Addington Way, Luton, Bedfordshire LU4 9QQ Hellas +30 23 10 56 19 70 4 Limnou Str., 54627 Thessaloniki Hrvatska +385 1 63 23 338 Slavonska avenija 3, 10000 Zagreb Ireland +353 1 40 90 753 Long Mile Road Dublin 12 Italia +39 (0) 434 558500 C.so Lino Zanussi, 26 - 33080 Porcia (PN) Latvija +37 17 84 59 34 Kr. Barona iela 130/2, LV-1012, Riga Lithuania +3702780607 Žirmūnų 67, LT-09001 Vilnius Luxembourg +352 42 431 301 Rue de Bitbourg, 7, L-1273 Hamm Magyarország +36 1 252 1773 H-1142 Budapest XIV, Erzsébet királyné útja 87 Nederland +31 17 24 68 300 Vennootsweg 1, 2404 CG Alphen aan den Rijn Norge +47 81 5 30 222 Risløkkvn. 2 , 0508 Oslo Österreich +43 18 66 400 Herziggasse 9, 1230 Wien Polska +48 22 43 47 300 ul. Kolejowa 5/7, Warszawa Portugal +35 12 14 40 39 39 Quinta da Fonte - Edificio Gonçalves Zarco - Q 35 2774 - 518 Paço de Arcos Romania +40 21 451 20 30 Str. Garii Progresului 2, S4, 040671 RO Schweiz/Suisse/ Svizzera +41 62 88 99 111 Industriestrasse 10, CH-5506 Mägenwil Slovenija +38 61 24 25 731 Electrolux Ljubljana d.o.o. Gerbièeva 98, 1000 Ljubljana Slovensko +421 2 43 33 43 22 Electrolux Slovakia s.r.o., Electrolux Domáce spotrebièe SK, Seberíniho 1, 821 03 Bratislava Suomi www.electrolux.fi Sverige +46 (0)771 76 76 76 Electrolux Service, S:t Göransgatan 143, S-105 45 Stockholm Türkiye +90 21 22 93 10 25 Tarlabaþý caddesi no : 35 Taksim Istanbul 34 Guarantee/Customer Service p t b Ðîññèÿ +7 495 937 7837 129090 Ìîñêâà, Îëèìïèéñêèé ïðîñïåêò, 16, ÁÖ „Îëèìïèê“ Óêðà¿íà +380 44 586 20 60 04074 Êè¿â, âóë.Àâòîçàâîäñüêà, 2a, ÁÖ „Àëêîí“ Service and Spare Parts 35 Service and Spare Parts If the event of your appliance requiring service, or if you wish to purchase spare parts, please contact Service Force by telephoning: 0870 5 929 929 Your telephone call will be automatically routed to the Service Force Centre covering your post code area. For the address of your local Service Force Centre and further information about Service Force, please visit the website at www. serviceforce.co.uk Before calling out an engineer, please ensure you have read the details under the heading „What to do if...“ When you contact the Service Force Centre you will need to give the following details: 1. Your name, address and post code. 2. Your telephone number. 3. Clear and concise details of the fault. 4. The model and serial number of the appliance (found on the rating plate) 5. The purchase date. Please note that a valid purchase receipt or guarantee documentation is required for inguarantee service calls. Customer Care For general enquiries concerning your AEGElectrolux appliance, or for further information on AEG-Electrolux products please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.aeg.co.uk. Customer Care Department For Customer Service in the Republic of Major Appliances Ireland please contact us at the address beAEG-Electrolux low: Domestic Appliances AEG/ Electrolux Group (Ire) Ltd Addington Way Long Mile Road/ Dublin 12 Luton Republic of Ireland Bedfordshire, LU4 9QQ Tel: +353 (0) 1 4090754 Tel: 08705 350350 (*) Email: [email protected] (*) Calls may be recorded for training purposes 374 475 113-M-140108-01 Subject to change without notice www.electrolux.com www.aeg-electrolux.co.uk
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