Panasonic | VLSVN511AZ | Operating instructions | Panasonic VLMVN511EX Operating Instructions

Operating Instructions
Model name
Video Intercom System
Main Monitor Station
Model No.
VL-SVN511 series
VL-MVN511
Thank you for purchasing a Panasonic product.
Please read this manual before using the product and save it for future reference.
This system is an auxiliary system; it is not designed to provide complete protection from property loss. Panasonic will not be
held responsible in the event that property loss occurs while this system is in operation.
Installation Guide is supplied separately.
Table of Contents
1. Introduction
Introduction
1.1
1.2
1.3
1.4
1.5
1.6
1.7
Model composition ........................................3
Accessory information ...................................3
Additional/replacement accessories ..............3
General information .......................................4
Symbols, expressions, and styles .................5
Trademarks and registered
trademarks ....................................................5
Open source software notice ........................5
2. Important information
Important information
2.1
2.2
2.3
2.4
2.5
For your safety ..............................................6
Important safety instructions .........................6
Security cautions ...........................................6
For best performance ....................................7
Other important information ..........................7
3. Preparation
Preparation
3.1
3.2
3.3
3.4
Controls .........................................................9
Using the display .........................................10
Setting the language, date and time ...........11
Wide/zoom settings and zoom position
settings ........................................................11
4. Talking and monitoring
Talking and monitoring
4.1
4.2
Answering doorphone calls .........................12
Monitoring the outside with the
doorphone ...................................................12
5. Recording and playing
Recording and playing
5.1
5.2
Recording doorphone images .....................13
Playing recorded images .............................13
6. Using electric locks and other
devices
Using electric locks and other devices
6.1
6.2
6.3
Using electric locks .....................................15
Using sensors .............................................15
Panasonic PBX integration .........................15
7. Additional functions
Additional functions
7.1
7.2
7.3
7.4
2
Zooming in and out (wide/zoom, pan/
tilt) ...............................................................17
Sound and display settings for calls and
monitoring ...................................................17
Ringtone settings ........................................17
Function settings list ....................................18
8. Wi-Fi, mobile devices, and email
Wi-Fi, mobile devices, and email
8.1
8.2
8.3
8.4
8.5
Network connections ...................................21
Entering text ................................................21
Connecting to a Wi-Fi network ....................21
Using mobile devices ..................................22
Using email features ...................................23
9. General information
General information
9.1
9.2
Cleaning ......................................................25
Specifications ..............................................25
10. Troubleshooting
Troubleshooting
10.1 Troubleshooting ..........................................26
10.2 Error messages ...........................................28
11. Index
11.1 Index............................................................30
1. Introduction
1.1 Model composition
1. . Introduction
Main Monitor Station
(Main monitor*1)
Model composition
VL-SVN511
VL-MVN511
VL-MVN511
VL-MVN511
Door Station
(Doorphone*1)
VL-V555
–
*1 Product names used in this manual.
R In this manual, the suffix of each model number (e.g., the "EX" in "VL-SVN511EX") is omitted unless necessary.
R When the suffixes are used to describe models (e.g., "AZ models"), the suffixes refers to all models in the series.
Product figure
VL-MVN511
VL-V555
R The illustrations in the supplied manual(s) may vary slightly from the actual product.
Caution:
R Before attempting to connect or operate this product, please read the label on the rear of the main monitor.
1.2 Accessory information
1.2.1 Supplied accessories
Note:
R Accessories for installing the main monitor and the doorphone are described in the supplied Installation Guide.
1.3 Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
As of November, 2015
Accessory item
Order number
Door Station
VL-V555 (surface mount)
(referred to as "doorphone" in
this document)
VL-V554*1 (surface mount)
VL-V554U*1 (flush mount)
VL-V566*3,*4(surface mount)
Number of devices that can be
connected
Max. of 2, including the supplied
devices
VL-V522L*3,*4 (surface mount)
Lobby Station*2
*1
*2
*3
*4
VL-V590*3,*4 (for apartment complexes)
EX and AZ models only
When using in a lobby, see the Installation Guide for details.
AZ models only
The specifications for the VL-V566, VL-V522L, and VL-V590 differ to the specifications for the supplied
doorphone. Generally, functions listed in this manual as available for the doorphone are available for the supplied
doorphone, VL-V566, VL-V522L, and VL-V590. However, the following functions are not available for the
VL-V566, VL-V522L, and VL-V590.
3
1. Introduction
–
–
–
–
VL-V590: Monitoring the outside with the doorphone (page 12)
VL-V566/VL-V590: Doorphone LED lights' illumination settings (page 17)
VL-V566/VL-V590: Doorphone backlight compensation settings (page 17)
VL-V566/VL-V522L/VL-V590: Wide/zoom settings and zoom position settings (page 11)
1.3.1 Compatible Panasonic PBXs (AZ models only)
This unit can be used with Panasonic PBXs (page 15). Consult your dealer for more information.
Compatible Panasonic PBXs*1
– KX-TDA30/TDA100/TDA100D/TDA200/TDA600 series
– KX-TDE100/TDE200/TDE600 series
– KX-NS300/NS500/NS700/NS1000 series
– KX-NSX1000/NSX2000 series
*1 As of November, 2015.
1.4 General information
R In the event of problems, you should contact your equipment supplier in the first instance.
For Europe
Declaration of Conformity:
R Panasonic System Networks Co., Ltd. declares that this equipment (VL-SVN511EX/VL-SVN511FX) is in
compliance with the essential requirements and other relevant provisions of Radio & Telecommunications
Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for download
by visiting:
http://www.ptc.panasonic.eu
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Ecodesign information
Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. From
1 January 2015.
Please visit here: www.ptc.panasonic.eu
Click [Downloads]
a Energy related products information (Public)
Power consumption in networked standby and guidance are mentioned in the web site above.
4
1. Introduction
1.5 Symbols, expressions, and styles
The following symbols, expressions, and styles are used in this document.
Item
How it is expressed
Example
Text displayed on the
product’s display
Text is displayed in a special font,
usually enclosed in quotation
marks
“Initial settings”
Icons displayed on the
product’s display
Black-and-white illustration of
icon is used
Buttons with printing on
them
Button printing is displayed,
usually wrapped in thick brackets
Soft keys (page 9)
Black-and-white illustration of the
corresponding soft key icon is
used
Navigator key (page 9)
Either referred to by name, or
with a black-and-white illustration
M
N
R "Use the navigator key to select..."
R "Press
to select..."
R "Select..."
Text displayed by mobile
device app
Text is enclosed in brackets
[Register]
Procedures
Usually written in an abbreviated
style. The verb may be omitted.
Top menu ® select
®
.
(Meaning: From the top menu, use the navigator
key to select
on the display, and then press
the soft key under the
soft key icon.)
1.6 Trademarks and registered trademarks
R
R
R
R
R
The software of this product is based in part on the work of the Independent JPEG Group.
Wi-Fi, WPA, and WPA2 are registered trademarks or trademarks of Wi-Fi Alliance.
iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
Android is a trademark of Google Inc.
All other trademarks identified herein are the property of their respective owners.
1.7 Open source software notice
Parts of this product use open source software supplied based on the relevant conditions of the Free Software
Foundation's GPL and/or LGPL and other conditions. Please read all licence information and copyright notices related
to the open source software used by this product. This information is available at the following web page:
http://panasonic.net/pcc/support/intercom/svn511/
At least three (3) years from delivery of this product, Panasonic System Networks Co., Ltd. will give to any third party
who contacts us at the contact information provided below, for a charge of no more than the cost of physically
distributing source code, a complete machine-readable copy of the corresponding source code and the copyright
notices covered under the GPL and the LGPL. Please note that software licensed under the GPL and the LGPL is
not under warranty.
http://panasonic.net/pcc/support/intercom/svn511/
5
2. Important information
2.1 For your safety
2. . Important information
To prevent severe injury and loss of life/property, read
this section carefully before using the product to ensure
proper and safe operation of your product.
WARNING
Preventing fire and electric shock
R Use only the power source marked on the product. If
you are not sure of the type of power supplied to your
home, consult your dealer or local power company.
R Use only the specified power supply unit and AC
cable.
R Do not attempt to disassemble or modify this product.
Contact an authorised service centre for repairs.
R Never touch the power supply unit and AC cable with
wet hands.
R Do not touch the power supply unit and AC cable
during an electrical storm.
R Do not use the product (excluding the doorphone) in
areas that are exposed to rain, moisture, steam, or
oily smoke, or areas that have excessive dust.
R Do not perform any actions (such as fabricating,
twisting, stretching, bundling, forcibly bending,
damaging, altering, exposing to heat sources, or
placing heavy objects on the power cable) that may
damage the power cable. Using the product with a
damaged power cable may cause electric shock,
short circuits, or fire. Contact an authorised service
centre for repairs.
R Do not overload the power outlet or wiring above the
specified levels. Overloading by having many
connections on one power outlet may cause heat
generation, resulting in a fire.
R Never put metal objects inside the product. Never
spill any liquid on the product (excluding the
doorphone).
If metal objects enter the product or the product
becomes wet, turn off a circuit breaker or unplug the
product from the power outlet and contact an
authorised service centre.
R Completely insert the AC cable plug into the power
outlets. Failure to do so may cause electric shock
and/or excessive heat resulting in a fire. Do not use
damaged AC cable plug or power outlets.
R Regularly remove any dust, etc., from the AC cable
plug by unplugging them from the power outlets, then
wiping them with a dry cloth. Accumulated dust may
cause an insulation defect from moisture, etc.,
resulting in a fire.
R Turn off a circuit breaker or unplug the product from
the power outlet if the product emits smoke, an
abnormal smell or makes unusual noise, or if the
product has been dropped or physically damaged.
These conditions can cause fire or electric shock.
Confirm that smoke has stopped emitting and contact
an authorised service centre.
6
R When disconnecting the product from the power
outlet, hold the AC cable plug and pull it out of the
power outlet. Do not pull on the AC cable itself, as
this may damage the cable and cause fire, electric
shock, or injury.
Preventing accidents
R Do not use the product in health care facilities if any
regulations posted in the area instruct you not to do
so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF
(radio frequency) energy.
R Do not install or use this product near automatically
controlled devices such as automatic doors and fire
alarms. Radio waves emitted from this product may
cause such devices to malfunction, resulting in an
accident.
R Consult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from
external RF (radio frequency) energy. (The product
operates in the frequency range of 2.412 GHz and
2.472 GHz with a peak transmission power of
100 mW (max.).)
CAUTION
Preventing accidents, injuries, and property damage
R Do not use the product in unstable areas or areas
prone to strong vibrations. This may cause the
product to fall, resulting in damage to the product or
injury.
2.2 Important safety instructions
When using this product, basic safety precautions should
always be followed to reduce the risk of fire, electric
shock, or personal injury.
1. Do not use this product near water. For example,
near a bathtub, wash bowl, kitchen sink, or laundry
tub, in a wet basement, or near a swimming pool, etc.
2. Use only the power supply unit and AC cable
indicated in this manual.
SAVE THESE INSTRUCTIONS
2.3 Security cautions
R This product can use a wireless network to exchange
various information between devices (e.g. personal
computers, mobile devices, etc.). Because wireless
signals can extend beyond the area in which you are
using the product, even passing through obstacles
such as walls, the following precautions are required
when using the product connected to a wireless
network.
2. Important information
If you use this product connected to the Internet,
please take appropriate security measures (such
as encryption) according to the instructions
provided with the wireless router. Depending on
the specifications of the wireless router, its security
settings may be vulnerable to malicious attacks.
R
R
R
R
If you do not take appropriate security settings,
you might suffer from the following damages
caused by a malicious third party:
– Interception of communication contents (such as
images, email information, IDs, passwords, etc.)
– Information theft
– Falsification of communication contents
Configure the wireless router that connects your
mobile device to this product to use encryption for all
wireless communication.
When submitting the product for repair, make a note
of any important information stored in the product, as
this information may be erased or changed as part of
the repair process.
Communications may be interrupted depending on
network conditions and wireless signal quality.
Panasonic will not be held responsible in the event of
property loss caused by the lack of appropriate
security measures or security issues related to
wireless networks.
2.4 For best performance
Location/avoiding noise
The main monitor uses radio waves to communicate.
R Confirm all the mobile devices are in range of the
wireless router when you use the product use with
wireless network.
R Install the main monitor away from electronic
appliances such as TVs, radios, personal computers,
wireless devices, or digital cordless phones.
R Install the main monitor facing away from radio
frequency transmitters, such as external antennas of
mobile phone stations. (Avoid installing the main
monitor near a window.)
R Coverage and voice quality depends on the local
environmental conditions.
Environment
R Keep the unit (main monitor) away from electrical
noise generating devices, such as fluorescent lamps
and motors.
R The unit should not be exposed to direct sunlight.
R The unit should be kept away from heat sources such
as radiators, cookers, etc. It should not be placed in
rooms where the temperature is less than 0 °C or
greater than 40 °C. Damp basements should also be
avoided.
R Do not install the product in locations that are suspect
to sudden changes in temperature. Failure to do so
may cause condensation to form on the product
causing malfunction.
R Obstructions can cause weak signals, noise,
interrupted transmissions, distorted images and slow
image refresh rates. Obstructions can include:
– Metal doors or metal shutters.
– Heat insulation including aluminium foil.
– Concrete walls or walls made of galvanized iron
sheet.
– If the mobile device or wireless router is being
used in a different building, or a different part of
the house, i.e. a different floor to the where the
main monitor has been installed.
– Many walls.
– Double insulated glass windows.
R Some types of hearing aids may receive noise from
wireless communications between the main monitor
and other compatible Panasonic units.
R Operating the unit near electrical appliances may
cause interference. Move away from the electrical
appliances.
R In areas surrounded by a high electrical field,
disturbances may occur in the unit's image or sound.
2.5 Other important information
R AC cable plug is used as the main disconnect device.
Ensure that the power outlet is installed near the
product and is easily accessible.
Privacy and rights of portrait
When installing or using the doorphone, please take into
consideration the rights of others with regard to privacy.
R It is generally said that "privacy" means the ability of
an individual or group to stop information about
themselves from becoming known to people other
than those whom they choose to give the information.
"Rights of portrait" means the right to be safe from
having your own image taken and used
indiscriminately without consent.
Personal information
The main monitor's internal memory records personal
information (image and audio recordings of visitors, etc.).
Panasonic assumes no liability for any unforeseen
damages arising from the exposure of the recorded
information.
R Disclaimer
Recorded data may be altered or deleted as a result
of incorrect operations, exposure to static electricity,
accidents, malfunction, repairs or other operations.
Panasonic assumes no liability for any direct or
indirect damages resulting from the loss or alteration
of recorded images.
Requesting repairs for the product
R Before submitting the main monitor for repair,
initialize it. This will delete all information saved in the
main monitor.*1
R Even if the product is sent for repairs without being
initialized, the memory (including recorded data and
7
2. Important information
settings) for the main monitor may be cleared and set
to factory default after repair.
R If operations cannot be performed due to the main
monitor malfunction, consult with the place of
purchase for appropriate action.
Note for product disposal, transfer, or return
R This product can store your private/confidential
information.
To protect your privacy/confidentiality, we
recommend that you erase the information (recorded
images) from the memory before you dispose of,
transfer or return the product.
All the recorded images can be erased at once by
initializing the main monitor.*1
*1 Main monitor: perform “Factory Setting” in
“Initialize settings”. (page 20)
Disposal of Old Equipment (Only for European Union
and countries with recycling systems)
1
This symbol (A) on the products, packaging, and/or
accompanying documents means that used electrical
and electronic products must not be mixed with general
household waste.
For proper treatment, recovery and recycling of old
products, please take them to applicable collection
points in accordance with your national legislation.
By disposing of them correctly, you will help to save
valuable resources and prevent any potential negative
effects on human health and the environment. For more
information about collection and recycling, please
contact your local municipality.
Penalties may be applicable for incorrect disposal of this
waste, in accordance with national legislation.
Information on Disposal in other Countries outside
the European Union
Above symbol (A) is only valid in the European Union.
If you wish to discard this product, please contact your
local authorities or dealer and ask for the correct method
of disposal.
Others
R It is prohibited to disassemble or modify this product.
Contact the dealer where you purchased this product
for repair.
R When power fails, this product cannot be used.
R For the recorded image:
The recorded image may be lost when:
– Mishandled
– Electric shock or radio wave interference occurs.
– The power is turned off during use.
8
R Panasonic may not be liable for damages due to
external factors such as power failures.
R If you stop using the main monitor and the
doorphone, remove the main monitor and the
doorphone from the walls to prevent them from falling
off. (Consult your dealer for information about
removing the product.)
3. Preparation
3.1.2 Main monitor
3.1 Controls
3. . Preparation
3.1.1 Doorphone
D
E
A
B
C
F
G
Lens cover
A
B
C
F
G
D
H
E
I
LED lights
Used to illuminate the visitor’s face or the area in front
of the doorphone so that the visitor's face can be seen
in the dark.
Name plate (supplied accessory)
J
Can be attached as required when installing the
doorphone.
Display (page 10)
Microphone
Soft keys
Camera lens
Call button and indicator (red)
Allow you to select items displayed directly above
each soft key.
Indicated in this document by the icon displayed
above each soft key (page 10).
Lights in red when the power is on.
Notification indicator (blue)
Speaker
Doorphone image quality
The quality of doorphone images may change depending
on the installation environment, settings, lighting
conditions, the time of day, etc.
See page 26 for more information.
Flashes when there is a notification (page 10).
When the top menu is displayed, the indicator stops
flashing.
Speaker
TALK button (M
N)
Microphone
Monitor button (
)
Navigator key
Used to select items shown on the display, adjust
settings, etc.
OFF button (M
N)
RESET button
If the main monitor cannot be correctly operated,
press the MRESETN button with a pointed object to
reset the main monitor. (Recorded images and
configured settings are not affected.)
9
3. Preparation
Top menu items
3.2 Using the display
Top menu
The top menu is the screen displayed when you press
soft keys, navigator key, or off button. (It is only displayed
if the date and time settings have been configured. See
page 11.)
1
Notice
Recorded image list
2
4
View information
Change settings
3
5
Notice
Displays notifications.
This item is only available when there are new
notifications available.
Recorded image list
Displays the recorded image list (page 13).
R When there are new images recorded, the
notification indicator flashes.
View information
Displays the record of sensor detections and Wi-Fi
information.
Change settings
Displays the settings menu (page 18).
Status icons
Indicates the signal strength of the wireless
network.
Indicates that the main monitor is not
connected to the wireless network.
6
Status icons (page 10)
Indicates the email notification feature is
enabled.
Recorded image
Indicates the email notification feature is
disabled.
“New” is displayed when there are new (i.e.,
unplayed) images recorded.
Indicates the arrows of the navigator key that are
Indicates which doorphone is calling,
monitoring, or on a call.
("1" indicates the device number.)
1
available on the current screen.
Indicates there is a call from the doorphone
when calling, monitoring, or on a call with
another device.
Top menu items
Soft key icons
Indicate the item that will be selected when you press
the soft key directly under each icon.The icons that
are displayed vary depending on current screen and
operation.
Soft keys
Select the items displayed directly above each soft
key.
Image viewing screen
1
1
P
Indicates that the main monitor is on a call.
*1
Indicates that a doorphone and a PBX
extension are talking.
Indicates that the main monitor is
monitoring.
Indicates that images are being recorded
(page 13).
Indicates that the doorphone's LED lights
are on (page 17).
Indicates that "Press-to-talk" mode is on
(page 12).
*1 AZ models only
2
Status icons (page 10)
Soft key icons (explained above)
10
3. Preparation
3.3 Setting the language, date and
time
When you use the main monitor for the first time, you will
be prompted to set the display language, date, and time
settings.
R The notification indicator flashes if these settings are
not configured.
R The language setting is available for EX and FX
models only.
1 Press the M
N button to turn on the display.
2 Use the navigator key (
) to select the desired
Wide mode
(default setting)
Images are not zoomed.
The full camera image is
displayed.
Zoom mode
Images are zoomed.
Images are displayed 2
times larger than wide
display.
Note:
R The zoom feature uses a digital zoom. As a result,
the image quality of zoomed images is lower than
wide display images.
R You can switch between wide and zoom modes and
adjust the zoom position while monitoring or on a call.
See page 17.
language.
3 Press the soft key under the
again.
4 Press
5 Set the date and time.
soft key icon.
1. Top menu ® select
®
.
2. Select “Initial settings” ®
R Press the left or right side of the navigator key
(
) to select an item (i.e., year, month, day,
etc.).
R Press the top or bottom side of the navigator key
) to change the setting.
(
6 When finished, press
.
R A beep sounds and the display turns off.
Changing the language, date and time
You change the language, date, and time settings later
if desired. From the top menu, use the navigator key and
to navigate to “Change settings” ®
“Initial settings”.
Note:
R The date and time settings may be deleted when
there is a power outage. In this case, reconfigure the
settings.
R The time may become out of sync over time (about
60 seconds per month).
3.4 Wide/zoom settings and zoom
position settings
You can configure how doorphone images are initially
displayed on the main monitor. Images can be displayed
in wide mode or in zoom mode. You can choose different
settings for when visitors call you, and for when you are
monitoring.
Wide mode
(default setting)
Selecting wide or zoom
Zoom mode
.
3. Select “Wide/Zoom settings” ®
.
R If there are multiple doorphones, select the
doorphone to be configured ®
.
4. Select the desired setting ®
.
– “When visitors come”: Your settings will be
used when you answer calls from visitors.
– “When monitoring”: Your settings will be used
when you are monitoring.
5. Select the desired display mode ®
.
R A beep sounds and the settings are changed.
N.
6. Press M
Note:
R If you select “Zoom”, adjust the zoom position so that
people or objects that you want to view are displayed
centrally in the screen.
R When images are recorded in zoom mode, only the
zoomed area is recorded.
Selecting the zoom position (pan/tilt position)
You can select which area of the image is displayed
when displaying zoomed images.
1. Top menu ® select
®
2. Select “Initial settings” ®
.
.
3. Select “Zoom position settings” ®
R If there are multiple doorphones, select the
doorphone to be configured ®
.
R A zoomed image from the doorphone is
displayed.
.
4. Select the desired zoom position ®
.
R A beep sounds, the settings are changed, and the
display turns off.
Note:
R If you do not perform any operations for 90 seconds
while changing this setting, the setting is cancelled
and the screen turns off.
11
4. Talking and monitoring
4.1 Answering doorphone calls
4. . Talking and monitoring
When you receive a call from a doorphone, the main
monitor rings, and displays an image from the
doorphone.
To answer the call
Press M
N.
R Speak within about 50 cm of the microphone.
R Speak alternatively with the visitor. If you and the
visitor speak at the same time, you will not hear each
other.
R You can talk for up to about 90 seconds.
To end the call
Press M
N.
Note:
R The display will turn off if you do not answer a call
within about 30 seconds.
R The displayed images are automatically recorded to
the main monitor (page 13).
4.2 Monitoring the outside with
the doorphone
You can monitor the sounds and images from the
doorphone.
1 Press
.
R If there are multiple doorphones, select the
desired doorphone ®
.
R The images from the doorphone are displayed.
2 Monitor the sound and image.
R You can talk to the monitored party by pressing
M
N.
3 Press M
N.
Note:
R The sound from your end will not be heard at the
doorphone.
R You can monitor for up to about 3 minutes.
Features available during incoming calls
Features available while monitoring
–
–
–
Monitoring feature (page 12)
Features available while talking
–
–
–
–
Adjusting wide/zoom and pan/tilt settings
(page 17)
Turn on or off the operation guide (page 17)
Adjusting sound and display settings (page 17)
Using "press-to-talk" (page 12)
Press-to-talk mode
If it is difficult for you and the visitor to hear each other
due to noise, the "press-to-talk" mode can make
conversations easier to hear.
1. While talking, activate press-to-talk mode by
pressing and holding M
N for about 2 seconds.
R A beep sounds and
is displayed.
2. To speak to the visitor
Speak while pressing and holding M
To listen to the visitor
Release M
N.
N.
Note:
R Press-to-talk mode is cancelled when the call ends.
12
–
–
Recording doorphone images (page 13)
Adjusting wide/zoom and pan/tilt settings
(page 17)
Turn on or off the operation guide (page 17)
Adjusting sound and display settings (page 17)
5. Recording and playing
5. . Recording and playing
5.1 Recording doorphone images
Browses image sets, from
newer ones to older ones
The main monitor can record doorphone images (still
images). It can save images from up to 50 doorphone
calls or monitoring sessions. Each time new images are
recorded, they are saved in an image set of up to 8
images.
Browses image sets, from older
ones to newer ones
Browse images within an image
set
Plays back all images in an
image set continuously
5.1.1 Recording automatically (recording a
received call)
When a visitor calls you, the main monitor records 8
images automatically (whether you answer the call or
not). Recording starts about 2 seconds after you receive
the call.
When you do not answer a call
The recorded images are saved as unplayed images,
and the notification indicator flashes.
When there are multiple doorphones
R When you are talking or monitoring and there is an
incoming call from another doorphone, images from
the incoming call will not be diplayed and recorded.
In order to display and record incoming calls, you
must end the current call or stop monitoring.
R If there is an incoming call from another doorphone,
while receiving an incoming call, the number of
recorded images from the 1st caller (8 images) are
reduced.
When the memory is full (auto image updating)
When the memory is full, new images overwrite the
oldest images automatically. This occurs even if the
oldest images are unplayed images.
5.1.2 Recording manually (recording while
monitoring)
. Up to 8 images will be
While monitoring, press
recorded.
R
is displayed on the screen when recording.
Pauses continuous playback
4 Press M
N.
Note:
R The notification indicator stops flashing when the top
menu is displayed.
R “New” in the top menu disappears from the display
when “Unplayed images” in “Recorded image
list” is displayed.
5.2.1 Image playing screen
Image playing screen
A
1
B
[4] 22 December 2015 9:18
C
D
Device number
Image set number
Image position within a image set
Recording date and time
Status icons
Indicates that the image has not been played.
5.2 Playing recorded images
When there are new (i.e., unplayed) images recorded,
the notification indicator (page 9) flashes and “New” is
displayed in the top menu (page 10).
1 Top menu ®
®
.
R “Recorded image list” screen is displayed.
2 Select “Unplayed images” (for new images) or
“Played images” (for images that have been
played) ®
.
R The most recent image set of the selected type is
displayed.
1
Indicates the number of the doorphone that
recorded the image.
Indicates that the image is protected (i.e.,
cannot be deleted)
Available soft keys
Plays back all images in an image set
continuously
Pauses continuous playback
Returns to the previous screen
Displays the options menu
3 Browse the image sets and images.
R The following operations are available.
13
5. Recording and playing
5.2.2 Options available when playing images
While playing images, you can press
to display
the options menu and change the following settings.
To turn off the operation guide
®
.
R While the guide is turned off, the soft keys do not
operate their respective features. Press any soft key
to display the guide again briefly. During this time, the
soft keys can be operated as normal.
To turn on the operation guide
Press any soft key to display the guide ®
®
.
To turn protection on and off
® select “Protect” (to turn protection on) or
“Remove protection” (to turn protection off) ®
.
R When “Protect” is selected, the image cannot be
deleted.
R A maximum of 20 image sets can be protected.
To delete the current image
® select “Delete” ®
®
.
R You can use “Delete all images” to delete all
images in one operation. See page 20.
To adjust the screen brightness
® select “Brightness” ® adjust the
brightness.
14
6. Using electric locks and other devices
6. . Using electric locks and other devices
6.1 Using electric locks
6.2 Using sensors
When a commercially available electric lock is connected
to the main monitor, you can unlock a door or gate using
the main monitor. You can also select the length of time
control signals are sent for to unlock the door or gate.
(How long the door or gate remains unlocked depends
on each electric lock’s specification.)
R A maximum of 2 electric locks can be connected to
the main monitor. When you use an additional
doorphone, the maximum number of the electric
locks that can be connected to the doorphone
depends on the type of doorphone. Consult your
dealer for further information.
R For detailed information about connections, see the
operating instructions included with the electric lock
and the Installation Guide of this product.
When commercially available sensors (such as a fire
alarm, calling button, etc.) are connected to the main
monitor, you can receive notifications on the main
monitor if the sensors are triggered.
R A maximum of 2 sensors can be connected to the
main monitor.
R For detailed information about connections, see the
operating instructions included with the sensor and
the Installation Guide of this product.
6.1.1 Configuring electric locks
1 To stop an alert, press M
1
2
3
4
Top menu ®
®
When a connected sensor is triggered, the main monitor
sounds an alarm and displays a message indicating
which sensor was triggered.
The alarm sounds for 3 minutes.
N.
R The alarm cannot be stopped during the first 5
seconds.
.
Select “Connected devices” ®
.
Select “Electric lock” ®
.
Select the doorphone (“Doorphone 1” or
“Doorphone 2”) that you want to assign the electric
lock to ®
.
5 Select the type of the electric lock ®
.
6 Select the device that the electric lock is connected
to ®
6.2.1 Stopping an alarm
Note:
R When installing or performing maintenance on
connected sensors, check that the main monitor can
correctly receive alarms from the sensors.
R If a sensor is triggered when you are monitoring or on
call, the main monitor ends the monitoring or the call.
R The main monitor cannot receive doorphone calls
while the alarm is sounding.
.
7 Select the unlocking time ®
8 Press M
N.
.
Electric lock settings
Options listed below are available.
“Unlocking buzzer sound”:
Determines whether the doorphone sounds a buzzer
when the electric lock is unlocked. See page 19.
“View extension after unlocking”:
Determines whether to extend the displaying time of the
doorphone image when the electric lock is unlocked. See
page 19.
6.1.2 Unlocking electric locks
1 Press
while talking or monitoring.
R If there are 2 electric locks available, select the
electric lock to be unlocked ®
® press
to unlock another electric lock.
Note:
R You can only unlock the door or gate when talking or
monitoring.
R When using multiple electric locks with different
doorphones, you can only operate the locks from the
doorphone that they are connected to.
6.3 Panasonic PBX integration
This feature is available for AZ models only.
Connecting the main monitor to a PBX allows you to use
PBX extensions to answer doorphone calls.
Please use only a Panasonic PBX (page 4).
R For detailed information about connections, see the
operating instructions included with the PBX and the
Installation Guide of this product.
Note:
R If you answer a doorphone call with a PBX extension,
the doorphone camera image will be displayed on the
main monitor, and
is displayed to indicate that
a PBX extension is on the call.
R While
is displayed, you cannot answer calls
using the main monitor.
R The display will turn off when the call between the
doorphone and the PBX extension ends, or after 3
minutes.
R If you answer a doorphone call with the main monitor,
the call will continue to ring at the extension for about
15 to 30 seconds. After you answer the call, the
extension user cannot answer the call or join the call,
even if the extension is ringing.
15
6. Using electric locks and other devices
When using two doorphones (excluding an optional
lobby station; page 3)
From the PBX extension, you can only call the
doorphone that you last received call from or talked with.
16
7. Additional functions
7. . Additional functions
7.1 Zooming in and out (wide/
zoom, pan/tilt)
When on a call or monitoring, you can display images in
wide mode or in zoom mode. During zoom mode, you
can change the zoom position (also called "pan/tilt").
To switch from wide mode to zoom mode
Press
.
To switch from zoom mode to wide mode
Press
.
To change the zoom position
Use the navigator key.
Note:
R See page 11 for examples of wide mode and zoom
mode.
R The zoom feature uses a digital zoom. As a result,
the image quality of zoomed images is lower than
wide display images.
R When images are recorded in zoom mode, only the
zoomed area is recorded.
R If you adjust these settings, the settings will be
cancelled the next time you display an image. To
change how doorphone images are initially displayed
on the main monitor, see page 11.
To adjust the screen brightness
® “Display” ®
® “Brightness”
® select the desired setting.
To adjust backlight compensation
® “Display” ®
® “Backlight
compensation” ® select the desired setting.
To turn the LED lights on or off
® “Display” ®
®
“Illumination” ® select the desired setting.
R
is displayed when the LED lights are on.
*1 These settings cannot be changed during an
incoming call.
7.3 Ringtone settings
7.3.1 Ringtone type and volume settings
You can change the ringtone type and volume that is
heard during an incoming call.
– For information about how to configure settings, see
page 18.
7.2 Sound and display settings for
calls and monitoring
While monitoring or on a call, you can press
to
display the options menu and change sound and display
settings.
To adjust the incoming call volume*1
® “Sound” ®
® “Receiver
volume” ® adjust the volume.
To adjust the volume heard at the doorphone*1
® “Sound” ®
® “Owner’s voice
volume” ® select the desired setting.
To use the voice changer*1
® “Sound” ®
® “Voice
changer” ® select the desired setting.
R When “On” is selected, the voice heard at the
doorphone sounds deeper.
To turn off the operation guide
®
.
R While the guide is turned off, the soft keys do not
operate their respective features. Press any soft key
to display the guide again briefly. During this time, the
soft keys can be operated as normal.
To turn on the operation guide
Press any soft key to display the guide ®
®
.
17
7. Additional functions
7.4 Function settings list
You can change the settings to match how the main monitor is used.
1 Top menu ®
®
.
2 Select the desired item ®
.
R Repeat this step as necessary to navigate to the desired setting.
3 Select the desired setting ®
N.
4 Press M
.
Note:
R If you do not perform any operations for 90 seconds while changing these settings, or if an incoming call is received,
the setting is cancelled and the screen turns off.
R In the following table, default settings are indicated by < >.
R While changing settings, “U” is displayed to the left of the currently selected item.
Item name: “Initial settings”
Sub-menu
1
2
3
Time and date
settings*1
–
–
Zoom position
settings
Doorphone 1 2
–
Wide/Zoom
settings
Doorphone 1 2
When
visitors
come/When
monitoring
Settings
2015-1-1 0:00
–
Zoom, <Wide>
For details,
see page 11.
Power supply
frequency
–
–
<50 Hz>, 60 Hz
– To prevent mottled or uneven colour from
being displayed, choose the appropriate
power supply frequency for your area.
Select language*1, *2
–
–
EX models
<English>, Français, Deutsch, Italiano,
Español, Nederlands
FX models
<English>, Polski, Română, Magyar
*1 When using the product for the first time, follow the on-screen instructions to configure this setting (page 11).
*2 EX and FX models only
Item name: “Ringtone”
Sub-menu
1
Ring volume
Ringtone
18
2
–
Settings
<Loud>, Normal, Quiet, Mute
Doorphone 1
<Sound 1>, Sound 2, Sound 3
<Normal>, Repeat
Doorphone 2
Sound 1, <Sound 2>, Sound 3
<Normal>, Repeat
7. Additional functions
Item name: “Connected devices”
Sub-menu
1
2
Doorphone
connection*1
Electric lock
Automatic
illumination*3
Settings
3
4
Doorphone 1
–
–
<Device connected>,
Auto detection,
Device not connected
Doorphone 2
–
–
Device connected,
<Auto detection>,
Device not connected
Doorphone 1 2
Electric
door lock/
Electric
vehicle gate
lock
Connect to
relay box
(1)/Connect
to relay box
(2)/Connect
to the
doorphone/
<No
connection>
<Unlock for 1 second>
- Unlock for 7 seconds
Unlocking
buzzer sound
–
–
<On>, Off
View
extension
after
unlocking
–
–
Enable,
<Disable
>
–
<Enable>, Disable
–
Device connected,
<Device not
connected>
Doorphone 1 2
Lobby
connection*2
When
visitors
come/When
monitoring
–
–
For details,
see page 15.
*1 Select “Device not connected” for doorphones that are no longer used.
*2 AZ models only
*3 With this setting, you can select whether or not to automatically turn on the LED lights when the area surrounding
the doorphone is dark.
Item name: “Network”
Sub-menu
1
Current status*1
Wi-Fi
2
Wi-Fi information
–
IP configuration
information
–
Email setting
confirmation
–
Easy setting
(WPS)*2
–
Manual setting
IP settings*3
Settings
–
Search and select/SSID and security key
input
Automatic (DHCP)/ Manual (Static)
19
7. Additional functions
Sub-menu
1
Settings
2
Email settings
Email notification
Notification
selection
On, <Off>
Email server
registration*4
–
Email server
deregistration*5
–
Email notification
address*6
–
Doorphone 1 - 2,
Sensor 1 - 2
Initialization of
network*7
<On>, Off
–
–
*1 Displays the status of the wireless network connection
*2 Easy Wi-Fi configuration
*3 If you want to use your specified IP address for the main monitor, select “Manual (Static)” and set the
information as required.
*4 Sets the email server information (page 23).
*5 Deletes the email server information
*6 Sets the email address that you want to send the notification to (page 24).
*7 “Wi-Fi information”, “IP settings”, and “Email settings” will be initialized.
Item name: “Register/Cancel”
Sub-menu
1
Register
Settings
2
Smartphone 1 - 4
–
–
Cancel
–
Item name: “Other”
Sub-menu
Settings
1
Flash
notification
indicator
<Enable>, Disable
Delete all images
Delete all images/ Delete Non-protected images
Initialize
settings
Default Setting*1/Factory Setting
– Select “Factory Setting” when disposing, transferring, or returning the product.
Demo mode
On, <Off>
Do not use this setting unless the product is being used in a sales display.
*1 The following settings are not initialized.
– “Power supply frequency”, “Select language”, and “Electric lock” settings.
– Registration information of devices registered to the main monitor. (All devices remain registered to the main
monitor even after initialization.)
20
8. Wi-Fi, mobile devices, and email
8.1 Network connections
8. . Wi-Fi, mobile devices, and email
The main monitor can connect to various devices over Wi-Fi and over the Internet, allowing you to receive notifications
even when away from home. You can also use the dedicated [Video Intercom] app and access main monitor features
using your mobile devices, such as smartphones and tablets.
The following illustrates how the main monitor can connect to your devices over Wi-Fi and over the Internet.
Wi-Fi network
Internet
Main monitor
Internet
Modem
Wireless
router
Mobile devices
Note:
R The main monitor must be connected to a Wi-Fi network in order to connect to other devices and to the Internet
(page 21).
R In order to use the [Video Intercom] app with your mobile devices, you must register them to the main monitor
(page 23). You can register up to 4 mobile devices.
R An Internet connection is required to use these features.
R The text input screen varies depending on the item
that you are configuring.
8.2 Entering text
When configuring network settings, you can use the
navigator key and the on-screen keyboard to enter text.
Text input screen (example)
1. Select the desired character ®
.
R Repeat this step for required characters.
2. Select
>>>>>SSID and security key input
[ 0]
SSID
A
Entering text
B
C
D
®
.
Editing text
1. Select the text entry area.
2. Select the desired cursor position.
3. Change the text as desired.
8.3 Connecting to a Wi-Fi network
E
F
G
Text entry area
Returns to the previous screen
Number of entered characters
The main monitor connects to the Internet using your
Wi-Fi network. You can configure Wi-Fi settings using a
simplified method (called WPS), or manually.
Simplified configuration (Easy setting (WPS))
entry
This procedure requires a wireless router that supports
WPS. If your wireless router supports WPS, make sure
the feature is turned on, and locate its WPS button before
beginning this procedure. The WPS button is typically
labelled "WPS" or has two curved arrows on it.
Deletes characters
1. Top menu ®
Confirms the selected input or action
2. Select “Network” ®
Switches to the next screen
Switches between uppercase and lowercase text
®
.
.
21
8. Wi-Fi, mobile devices, and email
3. Select “Wi-Fi” ®
.
4. Select “Easy setting (WPS)” ®
8.4 Using mobile devices
.
5. Press the WPS button on your wireless router within
2 minutes.
The [Video Intercom] app allows you to use your mobile
device as an extension of the main monitor.
6. Press
Main features
– Answer doorphone calls
– Monitor doorphone images
– Configure email notification settings
on the main monitor.
Note:
R Operations may vary depending on your wireless
router. Refer to the operating instructions included
with the wireless router for more information.
Manual configuration
If your wireless router does not support WPS, you can
manually configure the main monitor’s Wi-Fi settings.
You can either search for available Wi-Fi networks or
enter the SSID (wireless network name) manually.
1. Top menu ®
®
.
2. Select “Network” ®
3. Select “Wi-Fi” ®
.
.
4. Select “Manual setting” ®
.
5. To search for available Wi-Fi networks
a. Select “Search and select” ®
.
R The main monitor displays available Wi-Fi
networks.
–
indicates the signal strength of the
wireless network.
–
indicates that the wireless network is
secured.
b. Select the desired Wi-Fi network ®
.
.
c. Confirm the SSID ®
d. If required, enter the security key for the Wi-Fi
network ® select
®
.
To enter the SSID directly
a. Select “SSID and security key input”
®
.
b. Enter the SSID ® select
®
.
c. Select the security type ®
.
d. If required, enter the security key for the Wi-Fi
network ® select
®
.
Note:
R See page 21 for information on how to enter text.
R Operations may vary depending on your wireless
router. Refer to the operating instructions included
with the wireless router for more information.
22
Compatible mobile devices
– iPhone 5 or later, iPad (iOS 7.0 or later)
– Android smartphones and tablets (Android 4.0 or
later)
Note:
R In order to use the [Video Intercom] app with your
mobile devices, you must register them to the main
monitor. You can register up to 4 mobile devices.
R Mobile devices can connect to the main monitor only
if they are connected to the same Wi-Fi network as
the main monitor.
R For the latest information about the [Video
Intercom] app and compatible devices, visit the
following website.
http://panasonic.net/pcc/support/intercom/
smartphone/
8.4.1 Mobile device preparation overview
1 Connect the main monitor to your Wi-Fi network
(page 21).
2 Enable the mobile device’s Wi-Fi feature and connect
the mobile device to the same Wi-Fi network as the
main monitor.
R Refer to the operating instructions included with
your mobile device for information about
connecting to Wi-Fi networks.
3 Download and install the [Video Intercom] app.
R Visit the following website for more information.
http://panasonic.net/pcc/support/intercom/
smartphone/
4 Register your mobile device to the main monitor
(Page 23).
8. Wi-Fi, mobile devices, and email
8.4.2 Registering your mobile device to the
main monitor
For more information about registering mobile devices,
refer to the operating instructions for the [Video
Intercom] app.
Mobile device operations
1. Start the [Video Intercom] app.
2. Read the displayed license agreement and tap
[Agree].
¯
Main monitor operations
1. Top menu ®
8.5 Using email features
The main monitor can send a doorphone image via email
when someone presses the call button, and send an
email message when the sensor connected to the
doorphone is triggered.
8.5.1 Email features preparation overview
1 Connect the main monitor to your Wi-Fi network
(page 21).
2 Gather the following information.
–
®
.
2. Select “Register/Cancel” ®
3. Select “Register” ®
.
–
.
4. Select the mobile device registration number ®
.
–
–
¯
Mobile device operations
Complete these operations within 2 minutes.
1. Read the displayed message and tap [Register].
¯
Main monitor operations
8.4.3 Cancelling the mobile device from the
main monitor
If you do not plan on using the [Video Intercom] app any
longer, we recommend cancelling the mobile device from
the main monitor.
Top menu ®
®
.
Select “Register/Cancel” ®
Select “Cancel” ®
.
.
Select the mobile device registration number ®
.
5 Press M
N.
3 Register the email server and notification email
addresses (page 23).
1. Confirm that registration was completed from the
displayed message ® M
N.
1
2
3
4
–
The email address (your email address) that you
want to use for sending email messages from the
main monitor. Note that mobile phone-exclusive
addresses cannot be used.
The email server name (typically starts with
"SMTP") associated with the email address
The SMTP port number used to send email
The type of encryption used by the email server
(such as TLS/SSL, or none)
The SMTP authentication user name and security
key used by the email server (not required for all
email servers)
Note:
R The main monitor must be connected to a Wi-Fi
router that is connected to the Internet in order to use
email feature.
R Messages sent from the main monitor may not be
able to be received if they are treated as spam by the
destination email account. Configure the email
account so that email from the main monitor can be
received.
R Email may not be able to be sent depending on the
condition of the network.
R You can also configure email features using the
[Video Intercom] app.
8.5.2 Registering the email server
1
2
3
4
Top menu ®
®
Select “Network” ®
.
.
Select “Email settings” ®
.
Select “Email server registration” ®
.
5 Enter the sender email address ® select
®
.
6 Enter the SMTP server address ® select
®
.
7 Enter the port number ® select
8 Select the security type ®
®
.
.
23
8. Wi-Fi, mobile devices, and email
4 Select “Email notification” ®
5 Select “Off” ®
.
9 Select whether to use SMTP authentication or not
®
.
10 If you selected “Off”
R Select “On” to enable notifications.
Continue to the next step.
If you selected “On”
a. Enter the account name ® select
.
b. Enter the password ® select
R See page 21 for entering text.
®
®
.
11 Confirm the message ®
.
R A test message is sent to the specified email
address. Confirm that the message has arrived at
the specified email address.
Note:
R See page 21 for information about entering text.
8.5.3 Registering the notification email
addresses
You can register up to 4 email addresses that will be used
to receive notifications from the main monitor.
1
2
3
4
Top menu ®
®
Select “Network” ®
.
.
Select “Email settings” ®
.
Select “Email notification address” ®
.
5 Select a memory location number ®
6 Enter the email address ® select
.
®
.
R See page 21 for information about entering text.
7 Confirm the message ®
.
R A test message is sent to the specified email
address.
8 Confirm that the message has arrived at the specified
email address ®
.
R The email address is registered and “Email
notification” is automatically enabled.
R To register more email accounts, repeat this
procedure from step 4.
8.5.4 Enabling/disabling email notifications
“Email notification” is automatically enabled
when the email server and email addresses are
registered. If you do not want notifications to be sent, for
example when you are home, follow the steps below to
disable notifications.
1 Top menu ®
®
.
2 Select “Network” ®
.
3 Select “Email settings” ®
24
.
.
Note:
R The status of the email notification feature is
displayed in the top menu, see "Status icons" in
page 10.
R You can change the setting with following procedure:
Top menu ®
8.5.5 Selecting devices to trigger email
notifications
You can select which devices, doorphones, or sensors,
will trigger email notifications.
1
2
3
4
5
Top menu ®
®
Select “Network” ®
.
.
Select “Notification selection” ®
Select the desired device ®
.
Select “On” ®
R Select “Off” to disable notifications for the
selected device.
.
9. General information
Installation
method
9.1 Cleaning
9. . General information
Wipe the product with a soft, dry cloth.
For excessive dirt, wipe the product with a moist cloth.
Important:
R Do not use any cleaning products that contain
alcohol, polish powder, powder soap, benzine,
thinner, wax, petroleum, or boiling water. Also do
not spray the product with insecticide, glass
cleaner, or hair spray. This may cause a change
in colour or quality of the product.
Relay box (VL-RLY1)
Power source
Power supplied by the main
monitor
Dimensions
(mm) (height ´
width ´ depth)
Approx. 92´78´38 (excluding
protruding sections)
Mass (weight)
Approx. 130 g
Operating
environment
Ambient temperature: approx.
0 °C to +40 °C
Relative humidity
(non-condensing): up to 90 %
Installation
method
Attach to DIN rail
9.2 Specifications
Main monitor (VL-MVN511)
Power source
Power supply unit (VL-PS240/
VL-PS241)
24 V DC, 0.5 A
Power
consumption
Standby: approx. 1.8 W
During operation: approx. 10 W
Dimensions
(mm) (height ´
width ´ depth)
Approx. 186´161´23.5
(excluding protruding sections)
Mass (weight)
Approx. 485 g
Operating
environment
Ambient temperature: approx.
0 °C to +40 °C
Relative humidity
(non-condensing): up to 90 %
Display
Approx. 12.7 cm (5 inches wide
colour display)
Talking method
Hands-free
Installation
method
Wall mount (mounting bracket
supplied)
Wireless
transmission
method
IEEE 802.11 b/g/n
Encryption
WPA/WPA2, WEP
Power supply unit (VL-PS240/VL-PS241) (indoor use
only)
Power source
Input: 220-240 V AC, 0.2 A,
50/60 Hz
Output: 24 V DC, 0.6 A
Dimensions
(mm) (height ´
width ´ depth)
VL-PS240: Approx. 116´100
´54
VL-PS241: Approx. 104´100
´54
(excluding protruding sections)
Mass (weight)
VL-PS240: Approx. 230 g
VL-PS241: Approx. 215 g
Operating
environment
Ambient temperature: approx.
0 °C to +40 °C
Relative humidity
(non-condensing): up to 90 %
VL-PS240: Attach to DIN rail
Doorphone (VL-V555)
Power source
Power supplied by the main
monitor
Dimensions
(mm) (height ´
width ´ depth)
Approx. 169´118´30 (excluding
protruding sections)
Mass (weight)
Approx. 395 g
Operating
environment
Ambient temperature: approx.
-15 °C to +55 °C
Relative humidity
(non-condensing): up to 90 %
Viewing angle
Horizontally: approx. 170°
Vertically: approx. 130°
Installation
method
Wall mount (mounting base
supplied)
Minimum
illuminance
required
1 lx
(within approx. 50 cm from the
camera lens)
Lighting method
LED lights
IP rating
IP54*1
IK rating
Compliant with IK07
*1 Water resistance is only assured if the doorphone is
installed correctly according to the instructions in the
Installation Guide, and appropriate water protection
measures are taken.
Note:
R Design and specifications are subject to change
without notice.
25
10. Troubleshooting
10.1 Troubleshooting
10. . Troubleshooting
Monitor display (doorphone images)
Problem
Cause & Solution
Page
Images appear distorted.
R Images may appear distorted because of the characteristics of the
camera lens. This is not a malfunction.
–
The background appears
greenish.
R At night or when there is poor light in the area around the doorphone,
lights or white objects near the doorphone may appear greenish. This
is not a malfunction.
–
Images at night are dark
and faces cannot be
identified.
R “Automatic illumination” is set to “Disable”.
→ Change the setting to “Enable”.
19
R Even when the doorphone's LED lights are lit, because the light from
the LED lights cannot illuminate the edges of the visible area (the areas
directly next to the doorphone), faces of people may not be identifiable
even when they are close to the doorphone.
→ We recommend installing extra lights in the area around the
doorphone.
–
The images of people's
faces are dark.
R Images of people's faces appear dark when there is strong sunlight or
a backlight in the area around the doorphone.
→ Use the backlight compensation function.
17
Images are dirty or
unclear.
R Images are not in
focus.
R There is dirt on the surface of the doorphone's lens.
→ Wipe the lens with a soft, dry cloth.
25
R There is water condensation on the surface of the doorphone's lens.
→ Wait for the condensation to evaporate.
–
Images are white or
black.
R The brightness of the display is not correctly adjusted.
→ Adjust the brightness when images are displayed.
14
Images are white, or
white lines or circles are
shown on the display.
R Strong light such as sunlight is shining into the lens of the doorphone
causing images to be difficult to see on the display. (This is not a
malfunction.)
→ Locating the doorphone away from direct sunlight or changing the
angle that the doorphone is installed may help reduce this problem.
–
Images are flickering.
R AC (alternating current) lights such as fluorescent lights are used near
the doorphone.
→ AC (alternating current) lights such as fluorescent lights may cause
flickering in dark environments. (This is not a malfunction.)
–
Images of the area you
want to view in the zoom
screen are not displayed
correctly.
R Change the zoom position setting to a suitable position.
→ Configure the “Zoom position settings” settings.
11
Ringtone
Problem
The ringtone for the
doorphone does not
sound.
26
Cause & Solution
R The ringtone volume is muted.
→ Activate the sound for the ringtone.
Page
18
10. Troubleshooting
Mobile device
Problem
Cause & Solution
Page
Mobile devices cannot be
registered.
R The main monitor and/or your mobile device is not connected to your
wireless router.
→ Both the main monitor and your mobile devices must be connected
to your wireless router.
Main monitor: Complete the Wi-Fi settings.
Your mobile device: Turn on the Wi-Fi feature and connect to the
wireless router that the main monitor is connected to. For more
information, see the operating instructions of your wireless router
and mobile devices.
R The main monitor and/or your mobile devices is out of range of your
wireless router.
→ Confirm your wireless router is turned on and both the main monitor
and your mobile device are in range of your wireless router. (The
mobile device cannot connect to the system when it is out of the
range of the wireless router that the main monitor is connected to,
such as when you are away from home.)
R The main monitor and your mobile device are not connected to the
same wireless router.
→ Confirm that the both main monitor and your mobile device are
connected to the same wireless router.
R When the all above remedies do not solve the problem
→ Try “Initialization of network” and then set “Wi-Fi”
again.
21, 23
Mobile devices cannot
connect to the system.
Video Intercom does not
work properly even if
wireless network and
device registration are
confirmed.
R Refer to the troubleshooting section of the operating instructions of the
Video Intercom app.
–
Email feature
Problem
Cause & Solution
Page
Test mail cannot be
delivered.
R The email server and email address are not set correctly.
→ Confirm these settings in “Email settings” and reconfigure
them as required.
23
Email notification is not
delivered even if the
email settings are
confirmed.
R The wireless router is off or the main monitor is out of ranger of the
wireless router.
→ Confirm that the wireless router is turned on and that the main
monitor is in range of the wireless router.
R “Email notification” setting is “Off”.
→ Set the “Email notification” settings to “On”.
R There is something wrong with the network settings, such as the
“Email server registration” settings.
→ Check the inbox of the sender email that is set in “Email server
registration” to see if there were any messages that could not
be delivered.
23
I want to stop email
notification temporally
(e.g. when I am home).
R Set the “Email notification” settings to “Off”.
24
27
10. Troubleshooting
Others
Problem
Cause & Solution
R “Demo mode” is
displayed on the
screen.
R The ringtone regularly
sounds.
R You cannot talk or
make calls.
R The “Demo mode” feature is enabled.
→ Set “Demo mode” to “Off”.
The product does not
work with correct
operations.
The product does not
work properly.
R Perform the following operations.
– Press the MRESETN button on the bottom side of the main monitor
with a pointed object. (Recorded images and configured settings
are not affected.)
The main monitor does
not work properly.
R Nothing is displayed
on the monitor.
R The ringtone does not
sound.
R Voices cannot be
heard.
R Check the power connection.
Page
20
R If the power is connected, there may be a problem with the electrical
wiring.
→ Contact an authorised service centre.
9
–
10.2 Error messages
When using devices for the first time or registering devices
Display
Cause & Solution
Page
IP address is
duplicated.
R The same IP address of the main monitor is used by another device.
→ Confirm the current IP address of the main monitor (page 19), and
then reconfigure it so that is does not overlap with other IP
addresses (page 19).
19
Network is not
available Please
check the
connection of the
wireless router
R Your wireless router is not work properly.
→ Confirm your wireless router is turned on.
Connection failure
R There a problem with wireless network connection.
→ Move closer to the wireless router and then try connecting again.
R The setting procedure was not completed within the specified time.
→ Prepare all the information required for the settings, and then
complete the settings within the specified time.
21
Cannot connect to
the server
Please check the
settings
R The contents configured for the email server settings are not correct.
→ Check the configured contents and then correct them.
R The wireless router is not connected to the Internet.
→ Check your wireless router and connect it to the network.
–
Cannot connect to
the server
R The wireless router is not connected to the Internet.
→ Check your wireless router and connect it to the network.
21
Cannot register
Register the email
server
R “Email notification address” cannot be set when the “Email
server registration” is not set.
→ Set “Email server registration”.
23
28
–
10. Troubleshooting
Display
Cause & Solution
Page
Authentication
failure Check the
security type and
SMTP
authentication
settings
R The type of the security setting (“TLS”, “SSL”, or “None”) is not set
correctly.
→ Set the setting correctly in “Security type”.
R The SMTP authentication setting is not set correctly.
→ Set the setting correctly in “SMTP authentication”.
23
Authentication
failure Verify
your account name
or password
R SMTP authentication setting (“Account name” or “Password”) is
not set correctly.
→ Set the SMTP authentication setting correctly in “SMTP
authentication”.
20
Cannot register
R The registering procedure was not completed within the specified time.
→ Confirm the following condition and try again.
– The wireless router is turned on.
– The main monitor and your mobile device are connected to your
wireless router.
23
xx
29
11. Index
Ringtone: 18
Select language: 11, 18
Time and date settings: 11, 18
Wide/Zoom settings: 11, 18
Wi-Fi settings: 19
Zoom position settings: 11, 18
11.1 Index
A
Accessories: 3
B
G
Backlight compensation: 17
Brightness
Image brightness: 14
Screen brightness: 17
Guide off: 17
Guide on: 17
I
Call button: 9
Camera lens: 9
Cancel
Mobile devices: 23
Changing the volume
Owner’s voice volume: 17
Receiver volume: 17
Cleaning: 25
Illumination settings
Automatic illumination: 19
Manually on/off: 17
Images (recording)
Auto image updating: 13
Delete all images: 20
Deleting: 14
Playing: 13
Initialization of network: 20
Initialize settings: 20
D
L
Delete all images: 20
Display: 9
Door Station: 3
Doorphone: 9
Doorphone monitoring: 12
LED lights: 9
Lens cover: 9
Lobby connection: 19
Lobby Station: 3
C
E
Electric lock: 15
Email features: 23
Email settings: 20
Email notification: 20, 24
Email notification address: 20, 24
Email server deregistration: 20
Email server registration: 20, 23
Notification selection: 24
Entering text: 21
F
Function settings
Automatic illumination: 19
Cancel: 20
Current status: 19
Delete all images: 20
Demo mode: 20
Doorphone connection: 19
Electric lock: 15, 19
Email settings: 20
Initialization of network: 20
Initialize settings: 20
IP settings: 19
Lobby connection: 19
Notification selection: 20
Power supply frequency: 18
Register: 20
Ring volume: 18
30
M
Main monitor: 9
Main Monitor Station: 3
Microphone: 9
Mobile device integration: 22
Monitoring: 12
N
Navigator key: 9
Network connections: 21
Network settings: 19
Current status: 19
Email settings: 19, 20, 23
Initialization of network: 20
IP settings: 19
Mobile devices: 22
Notification selection: 20
Wi-Fi information: 19
Wi-Fi settings: 19, 21
Notification indicator: 9
Notification screen: 10
O
Owner’s voice volume: 17
P
Pan/tilt: 17
PBX integration: 15
11. Index
Playing recorded images: 13
Press-to-talk: 12
R
Recording images
Automatic recording: 13
Automatically updating recorded images: 13
Manually recording: 13
Register (adding devices)
Mobile devices: 20, 23
Reset: 9, 28
Reset button: 9, 28
S
Select language: 11, 18
Soft keys: 9
Speaker: 9
Specifications: 25
Supported models: 3
T
Time: 11
Time and date settings: 11
Top menu: 10
V
Voice changer: 17
Volume: 17
Volume heard at doorphone: 17
W
Wide display: 11, 17
Wide/zoom: 11, 17
Wi-Fi settings: 19
Manual: 19
WPS: 19
Z
Zoom display: 11, 17
31
For the VL-SVN511EX/FX models only
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
http://www.panasonic.com
© Panasonic System Networks Co., Ltd. 2016
PNQX8192ZA C0416MM0
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