Panasonic ICX Operating instructions

Panasonic ICX Operating instructions
ICX - 4.5
Issued June 2000
Matsushita Communications Industrial Co., Ltd (MCI)
The contents of this document are subject to change without notice and do not constitute a
commitment on the part of Matsushita Communications Industrial Co, Ltd (MCI) Every effort has
been made to ensure the accuracy of this document. However, due to ongoing product
improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the
date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and
revise this document as needed.
The software and hardware described in this document may be used or copied only in accordance
with the terms of the license pertaining to said software or hardware.
© 2000 by Matsushita Communications Industrial Co., Ltd. (MCI)
All rights reserved.
Reference to third-party products is for information only and does not constitute an endorsement or
recommendation. Panasonic does not assume responsibility for the performance of third-party
products.
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CHAPTER 1 - SYSTEM OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Introducing the Next-Generation Phone System from Panasonic . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programming the phone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Supporting Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CHAPTER 2 - SYSTEM HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone Company Interface Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Interface Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional and Miscellaneous Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Hardware Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CAB-40 Base Cabinet (VB-44010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CAB-90 Base/Expansion Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CAB-96 Base Cabinet (VB-44020) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CAB-96B Expansion Cabinet (VB-44021) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fittings for Building Block Connection (VB-44024) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Backup (VB-44025) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switch Box (VB-44023) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CPC-96 (VB-44410). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CPC-288 (VB-444201). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CPC-576 (VB-444301). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Time Switch - TSW-288 (VB-444202) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Time Switch - TSW-576 (VB-444302) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Cable Kit - CBL Kit (VB-44450) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Building Block Expansion Cable Kit - CBL (VB-44451) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ICX to DBS Expansion Cable Kit - CBLDBS (VB-44452) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network Synchronizing Unit - SYNC (VB-44460) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trunk Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loop Start Card - LS (VB-44510) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller-ID Unit (CID)(VB-44513) (HK only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ISDN Primary Rate Interface Card (T-point) - PRI (VB-44540) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Q-sigInterface Card - PRI (VB-44540). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ISDN Basic Rate Interface Card (T-point) - BRI (VB-44530). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E&M Trunk Card - E&M (VB-44560) (HK/TW). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DID Trunk Card - DID (VB-44520) (HK only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Extension Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Digital Extension Card - DEC (VB-44610) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Analog Extension Unit (VB-44520) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BRI Unit (S-point) (VB-44630) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Primary Rate Interface Card (S-point)-PRI (VB-44540). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
One-Line SLT Card (VB-43702UK/HK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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MFR Card (VB-44110) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8-Party Conference Card (VB-44120) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In ACD Card (VB-44140). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In Voice Mail Voice Storage Card (VB-44170). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Processing Card (4 circuits) (VB-44160) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Processing Card (8 circuits) (VB-44150) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SCC Unit (VB-44181) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Failure Transfer Unit (VB-43703) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Line SLT Adaptor (VB-44100). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Digital Single Line Telephone (VB-41200/VB-3011) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12 Key Standard (VB-44220TX/VB-D411). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12 Key Display Speakerphone (VB-44223/VB-D411DS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12 Key Display Speakerphone with Voice Response - (VB-44224/VB-D411DSV) . . . . . . . . . . . . . . . .
12 Key Large Screen Display Speakerphone- (VB-44225/VB-D411LDS). . . . . . . . . . . . . . . . . . . . . . .
24 Key Display Phone- (VB-D611D) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24 Key Display Speakerphone (VB-44233/VB-D611DS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24 Key Expansion Module (VB-44310/VB-D331) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
72 Button DSS/BLF (VB-44320/VB-D631) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Terminal Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Recognition Unit Adapter (VB-44101) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Phone (VB-44332) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Attendant Console/96 (VB-44330). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Attendant Console/384 (VB-44331). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 3 - SYSTEM FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Popular System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alpha tagging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attendant Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auto Day/Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Traffic Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller ID (CID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Class of Service (COS) Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer Telephony Integration (CTI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Directory number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flexible Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flexible Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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“Howler” Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple Direct Inward Dial (DID) Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recall Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Slide Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Speed Dialing (SSD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Timer Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tenant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Toll Restriction Service (TRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Night Answer to Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Walking TRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Zip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Available System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 4 - STATION FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Popular System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Account Code Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alarm Tone for Lengthy Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attendant Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auto-Repeat Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Busy Override (“Barge-In”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caller ID Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Camp-On (Call Waiting). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DP-to-DTMF Signal Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DSS/BLF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dual-Color LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flexible Feature Keys (“FF-Keys”). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hands-Free Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Headset Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot Dial Pads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Message-Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-Hook Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ICX (International) issued June 2000
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58
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59
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60
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62
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Table of Contents ! 5
Off-Hook Signaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Soft Key Variable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Station Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Text Message/Message Reply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Walking trs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Available Station Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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65
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66
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67
67
67
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CHAPTER 5 - SPECIAL APPLICATIONS . . . . . . . . . . . . . . . . . . . . . . . . 71
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Private Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer Telephony Integration (CTI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In Voice Mail with 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Third-Party Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Built-In ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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71
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72
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75
75
75
77
77
CHAPTER 6 - SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail) . . . . .
Temperature and Humidity Requirements (Built-In Voice Mail operation only) . . . . . . . . . . . . . . . . . . .
Dimensions and Weight for Single-Cabinet Systems and Telephones . . . . . . . . . . . . . . . . . . . . . . . . .
Resource Maximums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feature-Related Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Maximums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cabling Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maximum Cabling Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice/Data Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Path from Digital Keyphones to the ICX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Data Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signaling Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 ! Table of Contents
ICX (International) issued June 2000
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Signaling to CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Transmission Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
DTMF Frequencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
ICX (International) issued June 2000
Table of Contents ! 7
8 ! Table of Contents
ICX (International) issued June 2000
Section 200 - General Description
Chapter 1 - System Overview
CHAPTER 1 - SYSTEM OVERVIEW
INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONIC
Our telephony customers know what they’re looking for -- real product solutions to meet the
very real demand for an effective, responsive, user-friendly telephone system. They know
that the phone system is their most important link to the outside world -- and often their
“welcome mat” for it. They’re dead in the water without a good one.
To provide them with such a phone system, they need a company who’s already out there
on the front lines. With a solid reputation for reliability. Flexibility. Feature-rich options.
Expansion capability. New technology, smartly applied. And all of this at an affordable price.
We hear you, loud and clear.
As the world’s largest consumer electronics company, Matsushita Electronics (Panasonic’s parent
company) has established a worldwide reputation for solid reliability and innovative design in their
products. And true to form, Panasonic’s Communications division has become a major world-class
manufacturer of electronic telecommunications products.
With the Digital Business Systems product line, we’re currently one of the largest suppliers of business telephone systems. Our products are known for their cost-effective digital technology, dependable functionality, and user-oriented design.
And we’re listening to them. They’re asking for a phone system that can expand to accommodate a
larger phone base. They want ISDN. Computer Telephony Integration. Silent Monitor. Automatic Call
Distribution. Two-way call recording. Networking. Voice recognition.
We make it better.
So we responded. As a result, Panasonic is proud to introduce the next-generation phone system in
the DBS product line -- the ICX It’s a robust, feature-rich, flexible, reliable phone system that can grow
with the company it serves. At the best price/performance combination available.
Here’s just a few of the cutting-edge features of this new Key/PBX system:
❑ Supports a larger phone base.
The ICX is expandable from 96 ports (per cabinet) up
to 576 ports (6 cabinets total). The maximum port
configuration for each cabinet can range from 0 trunks
+ 96 extensions, to 88 trunks + 8 extensions.
❑ Simple cabinet structure.
The two types of cabinets - base and expansion - have
exactly the same card slot structure, so there’s no
confusion where to install cards. Many of the parts in
these two cabinets are also the same.
ICX-4.5-200
ICX (International) issued June 2000
9
Chapter 1 - System Overview
Section 200 - General Description
❑ Universal ports.
The ICX offers flexible slot configuration. You can
mount Trunk or Extension Cards in any of the 12 Free
Slots in the cabinet. (CPC cards and option cards have
their own designated slots.) Trunk and Extension Cards
are not limited to a particular slot assignment; you
mount them where you want them. Then tell the system
(in programming) how each slot is configured. You
control the system; the system doesn’t control you.
❑ Seamless expansion capabilities.
You can start with one cabinet, then pile on more
cabinets later. The expansion will be transparent to
end-users -- except they will suddenly be able to plug in
more phones. You don’t have to re-program the entire
system when you add on (just the new additions). Nor
do you have to use another type of phone.
❑ Flash memory upgrades.
No more chip change-outs. No more complicated hookups. No more waiting forever to download/
upload from the phone system. To upgrade your ICX system, use what’s called a PCMCIA card. It
looks like a credit card. Take it to the phone system site, and plug it into the CPC card. Upgrade
the system with a few simple programming steps. Then, either remove the card (for a CPC-96 or
CPC-288 configuration) or leave it plugged in (for a CPC-576). That’s it.
❑ Existing DBS phones will work with the ICX.
If you already have a DBS system, you don’t have to buy new phones for the ICX (unless you need
more). It’ll work with the phones you already have.
❑ Existing A series/VB-9/SBS phones will work with ICX. (Taiwan and U.K. only)
If you already have a A series or VB-9 system, you can connect those phones to ICX. Although
there is some limitation on features.
❑ New “Voice Recognition” phones available.
With these new phones and ICX technology, users can literally tell their phones what to do.
Instead of dialing your home phone number, for example, press the Voice Recognition key and
say, “Home.” The phone will automatically call your house.
❑ Dynamic Bandwidth Allocation for digital signalling.
The ICX provides the ability to split up a single bandwidth, and allocate it to several different
sources. The allocation is achieved via hardware installations of special ISDN adapters. This
powerful technology can be used to conduct advanced applications from one phone outlet, such
as video-conferencing, data transmission, multiple phones, voice, etc.
❑ Computer Telephony interface capability.
We’ve developed proprietary software for several Computer Telephony applications, in which the
desktop phone and the PC computer merge together into a single entity. The merger works like
this: Install a special board inside the computer. Install our proprietary software in Windows. Plug
the phone’s handset into the board. Plug the board into the phone jack. Presto! you now have a
computer phone that can be used to click-and-drag call transfers, monitor extension status,
generate call traffic reports, etc.
Panasonic offers two PC Console applications for the Attendant position. One is a low-end
product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC
Console controls the system’s calls from the computer; the attendant can watch everything on the
PC monitor.
10
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 1 - System Overview
Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension
phone. End-users can control their own phone calls using the computer.
❑ Networking services.
The ICX offers several ways to set up networking -- tying multiple ICX systems together through
the public switching network. AC15/E&M Tie Lines let you connect directly to another ICX system
using a leased voice line. A user can also turn a long-distance call into a local one by accessing
another location and then dialing the number as a local call.
The system can also be set up in a Tandem environment, adding further benefits to the users at
each location. For example, each switch can analyse the number dialed, and automatically route
the call to other locations, extensions, or go through another location’s switch to place a local call.
❑ Automatic Call Distribution is built-in. You don’t have to go to a third-party provider to get ACD.
With the ICX’s proprietary ACD option, calls can be automatically distributed to the least-busy
extension first, or on a next-available-extension basis. If the extension doesn’t answer the call, you
can program the system to continue searching, transfer to a particular extension, transfer to Voice
Mail, or disconnect the call. You can control what the caller hears while he/she is waiting.
Supervisors can instantly access the current status of all agents right from their desk using a
Large-Display telephone - no need for costly computer programs to provide “real-time reporting.”
MIS reports can also be generated.
❑ 2-Way Call Recording is available. It’s in the ICX’s Built-In Voice Mail option. Users can record
phone conversations, and store them (like messages from callers) in mailboxes.
System Technology
The ICX is a completely digital system. Information is
exchanged between the major system components using
Pulse Code Modulation (PCM). The conversation exchange
between digital telephones is also digital, converting the
digital information to analog just before it reaches your
handset or speaker.
Stored Program Control (SPC) is accomplished via 16-bit and
32-bit processors. This technology controls the powerful
system features of the DBS 576. Each processor’s
customized memory (program settings) is backed up by an
on-board, 6-year lithium battery.
The system provides maximum protection from outside power
surges, with built-in triple surge protection for exchange line
connectors.
Power Requirements
The system must be connected to an input power source of 100~240V AC (+/-10%), 60 Hz. Each
cabinet’s power supply automatically generates 5V DC and 24V DC necessary to power the various
printed circuit boards for station and peripheral equipment. Optional backup batteries are available,
and are designed to safely fit into the cabinet. The power supply contains a charger that maintains a
full charge to the backup batteries, which have a 3-year life and can support the phone system for up
to 30 minutes at a time.
ICX-4.5-200
ICX (International) issued June 2000
11
Chapter 1 - System Overview
Section 200 - General Description
Diagnostics Maintenance
The printed circuit board (PCB) cards are designed to slide easily into slots within the ICX cabinet. By
using diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are
designed to be installed and extracted from slots without turning off the power, allowing system
maintenance to be completed without interrupting the entire system.
For example, say you’re having a problem with one of the trunks on a Loop Start Trunk Card. Instead
of having to turn off the power, or reprogram anything, or alert anyone get off the phone, all you have
to do is throw a Maintenance switch on the Card. This will busy-out the trunks on that Card that aren7t
being used at the moment, but will leave the trunks in use alone, allowing people of finish their phone
calls without any disruption. The LEDs on the Card will tell you when the trunks become vacant. When
all LEDs are extinguished, the Card can be replace.
PROGRAMMING THE PHONE SYSTEM
System programming can be accomplished in several ways without disrupting the system. Most
programming changes take place as you are programming, what we refer to as “live” programming.
❑ Programming from a display telephone.
Programming can be performed on any small-display or large-display extension phone. A largedisplay phone is recommended because its LCD buttons can perform special one-touch functions in
programming (such as “stepping” through addresses, entering a pause in a speed-dial number, etc.).
The user must enter a valid password to enter programming mode.
❑ Programming from the RS232 port.
A PC computer or laptop can be connected to the ICX phone system, via a DB9-pin RS232 port on
the SCC card inside the cabinet. Then, from the computer, you can program the phone system with
our proprietary PC-based software, PC Customize Tool.
This popular software package runs in a Windows 95 environment and makes programming and
maintaining phone systems easy and fun. With PC Customized Tool, multiple phone systems can be
maintained in separate databases on the computer. The phone system parameters are grouped
together in windows so you can see the current settings all on the same page. To set a parameter,
simply click a button, or select from a multiple-choice field, or type in an entry. It even has contextsensitive help if you get stuck (press F1 and a help screen will pop-up, explaining the field you’re in).
You can use PC Customized Tool to “build” a phone system, then download it into the phone system’s
memory all at once. Or you can perform individual, “live” changes to phone system memory from the
computer. It can also be used for backing up and restoring phone system databases.
❑ Programming from a remote location.
Again using PC Customize Tool, the ICX can be programmed from a remote location, using an offsite
computer terminal to call into the phone system.
Take advantage of our PC Customize Tool, a software package designed to maintain your
ICX program settings on a computer. With this Windows-based software, you can backup and
restore phone system databases, as well as perform “live” programming and maintenance.
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Chapter 1 - System Overview
SUPPORTING DOCUMENTATION
Panasonic provides extensive documentation for the ICX, including the following manuals.
Section 300 - Installation
This manual provides hardware installation instructions for the main components of the ICX.
(Additional reference manuals, listed below, may be required for optional equipment.)
Section 400 - Programming
This manual is a general reference for programming the ICX using a display phone. The manual is
organized to match the programming configuration.
Section 450 - Programming Forms and Tables
This manual contains forms that are designed to assist you in planning and implementing a ICX
phone system. Typical users of this manual are Customer Service representatives and Installers.
Section 510 - Built-In Voice Mail Reference
This manual provides complete instructions on installing and programming the optional Built-In Voice
Mail package, which provides simplified Voice Mail/Auto Attendant functionality, along with 2-way call
recording capability.
Section 520 - Built-In ACD Reference
This manual provides complete instructions on installing and programming the optional Built-In ACD
(Automatic Call Distribution) package, which provides simple ACD functionality.
Section 530 - PC Attendant Console Reference
This manual provides installation and operating instructions for the PC Attendant Console, a
computer telephony product that merges the computer and a DSS/72 together into a single entity.
Section 550 - ISDN23 Reference (HK & TW)
This manual contains installation and programming instructions for the various aspects of ISDN
options, including T-point/S-point PRI and BRI.
Section 551 - ISDN30 Reference (UK)
This manual contains installation and programming instructions for the various aspects of ISDN
options, including T-point/S-point PRI and BRI.
Section 560 - E&M Reference (HK & TW)
This manual contains installation and programming instructions for the various aspects of E&M
option.
Section 561 - AC15 Reference (UK)
This manual contains installation and programming instructions for the various aspects of AC15
option.
Section 565 - Networking Reference
This manual contains Function Outline, Basic Operation and Related Programming instructions for
the various aspects of Networking option. (Closed Number/Tandem Exchange, Centralized
Attendant, Centralized Voice Mail)
Section 570 - Q-sig Reference (UK & HK)
This manual contains installation and programming instructions for the various aspects of Q-sig
option.
Section 700 - Feature Operation
This is a general operating reference guide for the ICX. It describes system and telephone features. It
is designed for use by both the dealer and the end-user.
Section 750 - Digital Key Phone Users Guide
This is a users guide for Digital Key Telephones and DSLTs (Digital Single-Line Telephones). It
covers only the most commonly-used features, and is intended for the end-user.
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Chapter 1 - System Overview
Section 200 - General Description
Section 751 - Digital Key Phone/DSLT Quick-Reference
This is a quick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line
Telephones). It covers only the most commonly-used features, and is intended for the end-user.
Section 752 - SLT Phone Quick-Reference
This is a quick-reference guide for Analog devices such as the SLT phone. It covers only the most
commonly-used features, and is intended for the end-user.
Section 770 - Voice Recognition Telephone Adapter User Guide
This is a user guide describing the additional features of the Voice Recognition Telephone. It is
intended for the end-user.
Section 900 - Reference Manual
This manual explains about the relationship between operation and programming for each features.
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Section 200 - General Description
Chapter 2 - System Hardware
CHAPTER 2 - SYSTEM HARDWARE
OVERVIEW
This section describes the purpose and functionality of the main components of the system. By
understanding how these components work, you can easily configure a system that meets your
specific needs.
This section is divided into the following categories:
Cabinets
The ICX cabinets are explained in detail below. Both the base cabinet and the expansion cabinet
share the same PCB cards. Both cabinets can attach to any of the proprietary telephone sets
offered by Panasonic. Each cabinet includes its own power supply, and is designed with
dedicated slots for CPC and option cards, and free slots for trunk, extension, and built-in option
cards.
Common Cards
The common cards control the signalling and features used by all other cards in the system.
Without common cards, other cards cannot function. The common card which is considered the
“brains of the system” is called the Central Processor Card, or CPC. Each phone system
requires a processor to operate. With the exception of a few distinct features which are clearly
defined in Chapters 3 (System Features) and 4 (Station Features) of this document, the software
for all processors function the same way.
Telephone Company Interface Equipment
Panasonic offers a wide variety of interface circuits which allow the ICX to attach to Central
Office (PSTN) and/or common carrier equipment. This interface equipment is explained here in
Chapter 2.
Station Interface Equipment
The ICX allows for connection of Panasonic proprietary telephones as well as various analog
telephones and devices provided by other manufacturers. This chapter includes descriptions of
the cards and equipment needed to accomplish these connections.
Optional and Miscellaneous Equipment
The cards and interfaces that provide optional services, and all miscellaneous equipment, are
explained in this chapter.
Station Equipment
All Panasonic proprietary stations are explained in this chapter.
System Hardware Connections
Shown on the next page is an illustration of ICX trunk and extension line connections, as well as
some of the more popular peripheral connections.
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Section 200 - General Description
System Connections (trunks, extensions, peripheral equipment)
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Chapter 2 - System Hardware
CABINETS
CAB-40 Base Cabinet (VB-44010)
Each CAB-40 Base cabinet supports up to 40 ports using flexible or universal card slots. Dual system
connection (CAB-40 + CAB 40) is available using connection cable kit.
Multiple slot types are used in the CAB-40 Base cabinet. These slot types are as follows:
Slot type
# of slots
Unit type to be installed
Power slot
1
Accommodates the cabinet power supply. The power supply comes installed in
the cabinet.
CPC slot
1
CPC in first Base cabinet (CPC-96);
Flexible slots
5
Accommodates trunk cards, extension cards, other cards (such as MFR), etc.
Option slots
2
The option slots support common control cards (such as MFR, SCC, and TSW).
Optional backup batteries can be installed for system operation in the event of a power failure.
CAB-90 Base/Expansion Cabinet
Two types are cabinets are used in the ICX:
1)
the CAB-96 Base cabinet (VB-44020)
2)
the CAB-96B Expansion cabinet (VB-44021).
Each cabinet provides 96 universal ports. Systems can be configured with one to six cabinets in a
"building-block" fashion. The bottom cabinet in a column is the Base cabinet. The middle and top
cabinets in a column must be Expansion cabinets.
The maximum configuration for a fully expanded (6-cabinet) system supports a maximum of 576
ports, and contains two Base cabinets and four Expansion cabinets (see figure below).
Maximum 6-Cabinet Configuration
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Section 200 - General Description
CAB-96 Base Cabinet (VB-44020)
Each CAB-96 Base cabinet supports up to 96 ports using flexible or universal card slots. Up to two
CAB-96 Base cabinets can be installed in a system.
Multiple slot types are used in the CAB-96 Base cabinet. These slot types are as follows:
Slot type
# of slots
Unit type to be installed
Power slot
1
Accommodates the cabinet power supply. The power supply comes installed in
the cabinet.
CPC slot
1
CPC in first Base cabinet (can be either CPC-96, CPC-288, or CPC-576);
CBL (expansion interconnection card) in second Base cabinet.
Flexible slots
12
Accommodates trunk cards, extension cards, other cards (such as MFR), etc.
Option slots
2
The option slots support common control cards (such as MFR, SCC, and TSW).
Optional backup batteries can be installed for system operation in the event of a power failure.
The CAB-96 Base Cabinet
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Chapter 2 - System Hardware
CAB-96B Expansion Cabinet (VB-44021)
Each added CAB-96B Expansion cabinet expands the system capability by an additional 96 ports.
One or two CAB-96B Expansion cabinets can be installed on top of a CAB-96 Base cabinet. Up to
four CAB-96B’s can be installed in a fully equipped, 6-cabinet system.
Multiple slot types are used in the CAB-96B Expansion cabinet. These slot types are as follows:
Slot type
# of slots
Power slot
1
Unit type to be installed
Accommodates the cabinet power supply. The power supply comes installed in
the cabinet.
CPC slot
1
Accommodates the CBL (expansion interconnection) card.
Flexible slots
12
Accommodates trunk cards, extension cards, and other cards (such as MFR).
Option slots
2
The option slots support common control cards (such as MFR and SCC).
Optional back-up batteries can be installed for system operation in the event of a power failure.
Fittings for Building Block Connection (VB-44024)
These fittings are for interconnecting cabinets in the building-block configuration. The fittings are
normally shipped with the Expansion cabinets.
Battery Backup (VB-44025)
The backup batteries supply power to the system in the event of a power failure. If the Battery Backup
option is chosen for the system, each cabinet requires its own set of batteries (1 kit per cabinet, 2
batteries per kit). The batteries can back up the system for up to 30 minutes.
Switch Box (VB-44023)
The Switch Box installs in the Base cabinet, and controls power for the Base cabinet and the
Expansion cabinet(s) installed above it. When the power supply is turned on or off in the Base
cabinet, power is also turned on or off for the Expansion cabinet(s).
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Section 200 - General Description
CONTROL UNIT
CPC-96 (VB-44410)
The CPC-96 supports a single cabinet (40/ 96ports) and utilizes a 16-bit Central Processor Unit
(CPU).
Included are the time switch (4HW X 4HW), 4 MFR circuits (DTMF receivers), 8 pairs of conference
circuit (3 Member), service tones, DTMF generators, an input terminal for external holding tone
source (RCA jack), connecting terminals for network synchronous package, I/F connector for an
external PC card and a built-in modem (300 bps).
Since the time switch is built into the CPC-96 card, a separate time switch card is not required.
CPC-288 (VB-444201)
The CPC-288 supports up to three cabinets (288 ports) and utilizes a 16-bit CPU.
Included are 4 MFR circuits (DTMF receivers), an input terminal for external hold tone source (RCA
jack), I/F connector for an external PC card and a built-in modem (300bps).
The CPC-288 requires the TSW-288 Time Switch Card.
CPC-576 (VB-444301)
This unit supports up to six cabinets (576 ports) and utilizes a 32-bit CPU.
It provides 4 circuits MFR (DTMF receivers), an input terminal for external hold tone source (RCA
jack), an I/F connector for a customized PCMCIA memory card, and a built-in modem (300bps).
The CPC-576 requires the TSW-576 Time Switch Card and PCMCIA card.
Program downloads are performed to the internal memory of the system through the attached
customized PCMCIA card. The PCMCIA card is necessary during normal operating time and cannot
be removed during normal operation.
CPC Card Processor Unit
Specifications
CPC-96
(VB-44410)
CPC-288
(VB-444201)
CPC-576
(VB-444301)
68000 (16-bit)
12.288 MHz
Program Area FLASH: 4MB
(ROM):
Boot ROM: 128kB
68000 (16-bit)
19.6608 MHz
FLASH: 4MB
Boot ROM: 128kB
Work Area
(DRAM):
2MB
2MB
Backup Area
(SRAM):
2MB
2MB
68020 (32-bit)
20.000 MHz
6MB, including 128kB boot
ROM (implemented as
Simms)
6MB (implemented as
Simms)
3MB
128kB
n/a
n/a
MPU (Main Processor Unit)
CPU Used
Operating Clock
Memory
Tone/PAD/CNF ROM
FPU (Function Processor Unit, for controlling Expansion cabinets)
CPU Used
n/a
68000 (16-bit)
Operating Clock
n/a
12.288 MHz
Memory
Program Area n/a
128kB
68000 (16-bit)
12.288 MHz
128kB
(ROM):
20
Work Area
(DP-RAM):
n/a
32kB
32kB
Backup Area
(SRAM):
n/a
64kB
64kB
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Chapter 2 - System Hardware
Time Switch - TSW-288 (VB-444202)
The TSW-288 provides the time switch circuitry required for up to 288 ports. This card must be used
with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Only one card can
be installed in a system.
The TSW-288 provides the time switch (14HWx14HW), service tones, DTMF generator, connecting
terminals for network synchronizing unit interface, and 8 pairs of 3-party conference circuits.
Time Switch - TSW-576 (VB-444302)
The TSW-576 provides the time switch circuitry required for up to 576 ports. This card must be used
with the CPC-576. This card installs in the first option slot of the first Base cabinet. Only one card can
be installed in a system.
The TSW-576 provides the time switch (24HWx24HW), service tones, DTMF generator, connecting
terminals for network synchronizing unit interface, and 8 pairs of 3-party conference circuits.
Connection Cable Kit - CBL Kit (VB-44450)
This card supports the interconnection between CAB40 and CAB40. Two connection cable cords, one
for master cabinet, the other for slave cabinet and cables are packed.
PC Card for CPC576- (VB-44431)
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Section 200 - General Description
Connecting CAB40 Dual system
Building Block Expansion Cable Kit - CBL (VB-44451)
This card supports the interconnection between cabinets when multiple cabinets are used. This card
establishes the connection between PCM-HW bus and terminal control bus of the Base cabinet and
additional cabinets, as well as the connection to the time switch unit (TSW-288/TSW-576) in the first
Base cabinet.
Each cabinet after the first cabinet requires a CBL kit. The supplied card must be installed in the CPC
slots of all but the first cabinet. The supplied intercabinet connection cable is used with each added
cabinet.
ICX to DBS Expansion Cable Kit - CBLDBS (VB-44452)
The CBLDBS card supports the interconnection between cabinets when DBS cabinets are connected
to the ICX. This card establishes the connection of the PCM-HW bus and terminal control bus
between the base ICX cabinet and the DBS cabinet(s), and also the connection to the time switch unit
(TSW-288/TSW-576) installed in the first Base cabinet.
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Chapter 2 - System Hardware
NOTE: The ICX-to-DBS configuration can support a maximum of 528 ports, including the ports in the
DBS cabinet. A maximum of two DBS cabinets can be included in the configuration. DBS DEC (Digital
Extension Cards) are supported, but there is no DBS TRK (trunk) card support. A special MDF board
is required; it is included with the CBLDBS kit.
The CBLDBS card installs in the AUX1 slot of each connected DBS cabinet. An inter-cabinet
connection cable is used with each cabinet.
Connecting the ICX to a DBS system
Network Synchronizing Unit - SYNC (VB-44460)
This unit provides network synchronization and is required with digital circuits such as ISDN. The
SYNC card synchronizes the PCM clock with an outside resource. When digital circuits are used, one
SYNC card is required and installs on the CPC-96, TSW-288, or TSW-576 card.
TRUNK LINE CARDS
Loop Start Card - LS (VB-44510)
The Loop Start Card supports up to 8 loop start CO lines and can be installed in any flexible slot. This
card provides lightning arresters and UL1459 safety circuitry, and can be directly connected to CO
lines.
Caller-ID Unit (CID)(VB-44513) (HK only)
This card supports Caller ID on loop start trunks. This unit installs directly on top of the Loop Start
Trunk Card(VB-44510), and supports all 8 of that Card’s circuits for Caller ID.
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Section 200 - General Description
ISDN Primary Rate Interface Card (T-point) - PRI (VB-44540)
T-point primary rate interface requires a DSU for connection to the carrier circuit. A Network Sync
card is also required.
A lightning arrester is built into the PRI card.
This supports T-point Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
(23B+D/24B:1544kbps) (30B+D/31B:1984kbps) and also S-point ISDN Primary Rate Interface.
The PRI card can be set to support either 8, 16, 23/24 or 30 channels. When the card is set for 16
channels, the card logically occupies 2 flexible card slots. When the card is set for 23/24 or 30
channels, the card logically occupies 3 or 4 flexible card slots.
Unlike other most other cards, due to the interaction between card slots, the PRI card must be
installed in selected flexible card slots. Up to 3 PRI cards can be installed in a single cabinet. A fully
configured 6-cabinet system can support up to 18 PRI cards.
Q-sigInterface Card - PRI (VB-44540)
Digital Networking using Q-sig line is available using PRI card.
ISDN Basic Rate Interface Card (T-point) - BRI (VB-44530)
This supports T-point Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI)
(2B+D:144 or 192kbps). This card can be installed in any flexible slot.
The functions supported are as follows:
❑ Dial Type Enblock setting and enblock setting at the sub-address.
❑ Information transferring capability (speech and data) at the CO trunk.
The BRI T-Point connects through a DSU to the T-point ISDN Basic Rate Interface.
A lightning arrester is built into the BRI card.
E&M Trunk Card - E&M (VB-44560) (HK/TW)
This card supports E&M type private line interface (Speech pass 4W/2W, Control line 4W). The
signaling methods that are supported include Immediate and Wink methods.
When installed in any flexible slot, the E&M Trunk Card supports call signal detection and answer
from other PBX or carrier equipment, calling to the E&M private line, dial sending and speech.
Each E&M card includes 4 circuits.
An internal -48V Power Supply (VB-44022) must be installed in the same cabinet with the E&M Trunk
Card.
The E&M interface can connect to another PBX with E&M capability. However, this unit does not
support connection to an E&M that provides only Type 1.
This unit contains a built-in lightning arrester; however, external safety devices (available from
standard telecommunications suppliers) are required when installing outside the building.
AC15 Trunk Card - AC15/4 (VB-44570) (UK only)
This card supports AC15 type private line interface. The AC-15 private line is designed to operate with
the 2280Hz carrier used in U.K.. Each line consists of four signal lines:TX1 and TX2 for transmission,
and RX1 and RX2 fore reception.
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Chapter 2 - System Hardware
DID Trunk Card - DID (VB-44520) (HK only)
This card supports 8 DID incoming CO lines using Immediate and Wink signaling methods. The DID
can be either Dial Pulse (10PPS) or DTMF (only for Wink). MFR circuits are used when the Wink
method is selected.
An internal -48V Power Supply (VB-44022) must be installed in the same cabinet with the E&M Trunk
Card.
A lightning arrester is built into the DID TRK card.
EXTENSION CARDS
Digital Extension Card - DEC (VB-44610)
This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone,
Digital Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by
the digital circuits.
This card can be installed in any flexible slot.
Analog Extension Unit (VB-44620)
This card provides 8 analog circuits. Each circuit supports standard analog telephone devices such as
analog telephones, answering machines, fax machines, modems, cordless telephones, etc. The
connected device(s) can be either pulse dial (rotary) or DTMF. Ringer circuitry is built into the card.
A lightning arrester is built into the analog circuits.
BRI Unit (S-point) (VB-44630)
This unit supports Basic Rate Interface (2B+D:144 or 192kbps) for S-point ISDN. Each card provides
4 BRI circuits.
This card can be installed in any flexible slot.
The system supplies +40V to the ISDN terminal which is connected to S-point interface card.
A lightning arrester is built into the BRI circuits.
ISDN Interface Card (S-Point/T-Point) - STBRI/4 (VB-44531)
This ISDN Basic Interface (2 B+D: 144 kbps) card is mounted in a flexible slot, and can be switched to
either S-point or T-point use by the port base.
When more than one circuit is used for T-point, the card is connected through a Network Termination
Unit (NT1) to the ISDN trunk, which supports the T-point ISDN basic interface.
The card has an on-board, 4-ciucuit T-point ISDN basic interface and lightning arrester built-in. It also
provides a network clock synchronizing function.
AC15 Card - AC15/4 (VB-44570)
This card supports the AC15 tie line interface (Speech pass 4W/2W, Control line 4W). The signaling
methods that are supported include Immediate and Wink methods. Each AC15 card includes
4 circuits.
When installed in any flexible slot, the AC15 card supports call signal detection and answer from other
PBX or carrier equipment, calling to the AC15 tie line, dial sending and speech.
The AC15 interface can connect to another PBX with AC15 capability.
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External safety devices (available from standard telecommunications suppliers) are required when
installing this unit outside the building.
Primary Rate Interface Card (S-point)-PRI (VB-44540)
Same card as T-point.
One-Line SLT Card (VB-43702UK/HK)
Analog Single Line device can be connected to DEC card through this interface card.
OPTIONS
MFR Card (VB-44110)
The Multi-Frequency Receiver (MFR) card accepts dialled DTMF tones and determines the dialled
digits. Each card contains 8 receiver circuits.
This card can be installed in either an option slot or any flexible slot. A maximum of one card can be
installed in a cabinet, with up to 6 cards in a fully configured system.
8-Party Conference Card (VB-44120)
This card provides a set of 8-party conference circuit. (These are in addition to the 3-party conference
circuits built into the CPC-96, TSW-288 and TSW-576.)
This card is installed in a flexible slot. A maximum of one card can be installed in a cabinet, with up to
6 cards in a fully configured system.
Built-In ACD Card (VB-44140)
This card, combined with the Voice Processor Unit card (4 circuits) (VB-44160), provides simplified
Automatic Call Distribution functions. MIS (Management Information System) reports can be output
from the RS232C port of the ACD card. The reports can be printed out by connecting a printer to the
RS232C port. However, a PC and printer cannot be simultaneously connected to the RS232C (the
RS232C cable must be used exclusively for one connection).
Only one Built-In ACD can be installed in a cabinet. A maximum of two Built-In ACDs can be installed
in a system.
Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same
flexible slots.
Built-In Voice Mail Voice Storage Card (VB-44170)
This is one of two cards required for Built-In Voice Mail. One or two Voice Processing Cards (VB44160 for 4 circuits; or VB-44150 for 8 circuits) are also required for Built-In Voice Mail.
The Voice Mail Voice Storage Card provides most of the functions of Built-In Voice Mail, including
hard disk storage of the voice data.
Only one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice
Mails can be installed in a fully configured system.
Don’t install the Voice Mail Unit from the top cabinet, otherwise the unit will be damaged by heat.
Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same
flexible slots.
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Chapter 2 - System Hardware
Analog Extension Interface Card - APEC/8 (VB-44660UK)
The APEC/8 card serves as an interface card for the SBS proprietary key telephone.
Voice Processing Card (4 circuits) (VB-44160)
Two sizes of voice processing cards are available for use with the ICX. The VB-44160 voice
processing card contains four voice processing circuits and can be used with Built-In Voice Mail and
Built-In ACD. The other voice processing card, the VB-44150 Voice Processing Card, contains eight
voice processing circuits and can only be used with Built-In Voice Mail. One or two voice processing
cards (any combination of types) are required for Built-In Voice Mail. One VB-44160 four-port Voice
Processing Card is required for ACD.
Only one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice
Mails can be installed in a system. Built-In Voice Mail and Built-In ACD cannot be installed in the
same cabinet, since they use the same flexible slots.
Voice Processing Card (8 circuits) (VB-44150)
Two sizes of voice processing cards are available for use with the ICX. The VB-44150 Voice
Processing Card contains eight voice processing circuits and can only be used with Built-In Voice
Mail. The VB-44160 voice processing card contains four voice processing circuits and can be used
with Built-In Voice Mail and Built-In ACD. One or two voice processing cards (any combination of
types) are required for Built-In Voice Mail.
Only one Built-In Voice Mail can be installed in a single cabinet. A maximum of four Built-In Voice
Mails can be installed in a system. Built-In Voice Mail and Built-In ACD cannot be installed in the
same cabinet, since they use the same flexible slots.
SCC Unit (VB-44181)
The Service Circuit Card provides enhanced service functions such as two RS232C ports (9600bps),
a Background Music input, and the external paging control.
Only one Service Circuit Card can be installed in a system.
RS232C port:
BGM input terminal:
On/Off control of the external amplifier:
Number of contacts for on/off control of external equipment:
Maximum current of control board:
2 ports (maximum 9600bps)
1 port (with RCA jack)
One contact
5 contacts
.25mA (total charge)
Power Failure Transfer Unit (VB-43703)
The four-line power failure transfer is designed to switch outside dial tone from the telephone
company direct to a single line telephone when power is lost. The power failure transfer unit connects
four SLTs to four CO lines.
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Chapter 2 - System Hardware
Section 200 - General Description
STATION EQUIPMENT
Overview
The full line of Panasonic ICX phone systems offer a wide variety of critically acclaimed telephones.
All telephones work with all models of ICX systems.
As the user interface, the station instrument is a crucial element of the communications system. All
ICX telephones are designed to provide easy access to system features and functions. A mixture of
fixed and programmable feature keys allow the station to be specifically customized to accommodate
the needs of each user. A wide variety of telephones are offered with different combinations of
programmable keys, speakerphones, and liquid crystal displays to provide a complete solution to any
telecommunication requirement. The advanced economic design and quality manufacturing assure
longevity of the ICX system and stations, protecting the investment of the end-user.
All telephones are designed with the following features:
❑ Key lettering is a part of the key mold, making it impossible for lettering to
fade or rub off.
❑ Special film coating enables displays to be seen under extremely bright
lighting conditions.
❑ Adjustable display contrast levels adapt to different lighting conditions.
❑ Adjustable base for 3 different LCD viewing positions.
❑ Photo optic controlled hookswitch, which extends the life of the
hookswitch.
❑ Unique one-board design that allows for a more compact, durable
product.
❑ Special material separating the keys from the PCB reduces damage from
liquid spills.
❑ Built-in processors provide automatic identification when plugged in at any
digital port, assuring instant operation.
❑ Above-standard cords contain clamps to attach to the telephone’s base,
alleviating stress on modular connectors.
❑ Hearing-aide compatible.
❑ Headset compatible.
❑ Built-in wall mounting capability in the base of the telephone.
❑ Textured finish on selected high-contact areas reduces scratching and
fingerprinting.
❑ Moulded with an extremely durable, high-impact polymaterial for break
resistance.
❑ Telephone handsets allow easy installation of handset cord swivels.
Model Options
Panasonic offers a wide variety of options for telephones so that you can select the one that is just
right for you. All display phones come with a built-in speaker phone. Hands-Free Answerback (HFAB,
described in detail in Chapter 4 - Station Features) is standard on all phones except the Digital Single
Line. Flexible Function (FF) keys containing dual-coloured LEDs are user programmable to access
outside lines or execute system and station features. Listed below are some of the options available
with the different models:
28
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
•
•
•
•
•
•
•
•
•
•
UK, HK:
Taiwan:
Chapter 2 - System Hardware
12 key-Standard
12 key-Speakerphone
12 key-Display Speakerphone
12 key-Large Display Speakerphone
12 key-Soft key Display Speakerphone
24 key-Display Phone
24 key-Display Speakerphone
EM24-24 key Expansion Module
DSS-72 Key DSS/BLF
Digital Single Line telephone
VB-44220TX
VB-44221HK
VB-44223TX/HK
VB-44225TX/HK
VB-44224HK/TX
--VB-44233TX/HK
VB-44310HK
VB-44320HK
VB-41200TX/HK
VB-D411UK
--VB-D411DSUK
VB-D411LDSUK
VB-D411DSVUK
VB-D611DUK
VB-D611DSUK
VB-D311UK
VB-D631UK
VB-3011UK
In addition to the above digital telephone module, the System supports the
complete of the DBS proprietary VB-3411/3611 series telephones and VB3011 Digital SLT.
The former DBS proprietary telephone are not available to connect to ICX
systems without modification. Please consult to your order.
MODEL DESCRIPTIONS
Digital Single Line Telephone (VB-41200/VB-3011)
Provides single line service on a digital telephone. Buttons
include hold, on/off, Memory, redial, RECALL/FLASH and
conference. Large message waiting light. Slide controls
for volume adjustment. Does not support handsfree
answerback on intercom. Requires one digital port.
12 Key Standard (VB-44220TX/VB-D411/VB-44221HK)
Provides 12 flexible feature/line keys (dual coloured LED)
and 10 personal speed dial keys. Supports handsfree
speakerphone, off hook voice announce, and headsets.
Requires one digital port. Wall-mountable.
12 Key Speakerphone (VB-44221HK)
Provides 12 flexible feature/line keys (dual coloured LED)
and 10 personal speed dial keys. Supports handsfree
speakerphone, off hook voice announce, and headsets.
No display. Requires one digital port. Wall-mountable
ICX-4.5-200
ICX (International) issued June 2000
29
Chapter 2 - System Hardware
Section 200 - General Description
12 Key Display Speakerphone (VB-44223/VB-D411DS)
Provides 12 flexible feature/line keys (dual coloured LED)
and 10 personal speed dial keys with an integrated
handsfree speakerphone and 2 line liquid crystal
display(LCD). 4 programmable soft keys are included with
the display to provide access to advanced system
features. Supports handsfree answerback on intercom, off
hook voice announce, and headsets. Requires one digital
port. Wall-mountable.
12 Key Display Speakerphone with Voice Response (VB-44224/VB-D411DSV)
Provides 12 flexible feature/line keys (dual coloured LED)
and 10 personal speed dial keys with an integrated
handsfree speakerphone and 2 line liquid crystal
display(LCD). 4 programmable softkeys are included with
the display to provide access to advanced system
features. Supports handsfree answerback on intercom, off
hook voice announce, and headsets. Requires one digital
port. Wall-mountable. Internal circuitry for Voice
Recognition feature.
12 Key Large Screen Display Speakerphone- (VB44225/VB-D411LDS)
Provides 12 flexible feature/line keys (dual coloured LED)
with a 7 line Liquid Crystal interactive display. The top line
of the display contains 15 characters. The remaining 6
contain 16 characters per line. There are 10 softkeys to
interact with the large screen display. User definable
screens can be assigned to provide ultimate user-friendly
flexibility. This telephone comes equipped with a built-in
speakerphone for handsfree conversation on outside line
calls and a handsfree answerback circuit for responding to
intercom calls. This telephone also supports off hook
voice announce and headsets. Requires one digital port.
This telephone is wall-mountable.
30
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 2 - System Hardware
24 Key Display Phone- (VB-D611D)
Provides 24 flexible feature/line keys (dual coloured LED)
and 10 personal speed dial keys with an integrated
handsfree speakerphone and 2 line liquid crystal
display(LCD). Supports handsfree answerback on
intercom, off hook voice announce, and headsets.
No Speakerphone. Requires one digital port. Wallmountable.
24 Key Display Speakerphone (VB-44233/VB-D611DS)
Provides 24 flexible feature/line keys (dual coloured LED)
and 10 personal speed dial keys with an integrated
handsfree speakerphone and 2 line liquid crystal
display(LCD). Supports handsfree answerback on
intercom, off hook voice announce, and headsets.
Requires one digital port. Wall-mountable.
11 APR FRI 03:14
164 Davidson C
PROG
CONF
ABC
DEF
DND/CF
GHI
JKL
MNO
INT
PRS
TUV
WXY
MIC
FL/R
REDIAL
MEMORY
ON/OFF
LINE
VOLUME
HOLD
24 Key Expansion Module (VB-44310/VB-D331)
Provides 24 flexible feature/line/Direct Station Selection
(DSS)/Busy Lamp Field (BLF) keys (dual coloured
LED).This unit is used in conjunction with a digital station.
Comes equipped with a joining bracket to connect it to the
telephone to give the appearance of one complete unit.
Requires one digital port. Wall-mountable. Includes
elevation supports.
72 Button DSS/BLF (VB-44320/VB-D631)
Provides 72 flexible feature/line/Direct Station Selection
(DSS) Busy Lamp Field (BLF) keys (dual coloured LED).
Normally used in conjunction with attendant console
positions, but can be used for any extension port. Comes
equipped with a joining bracket to connect it to the
attendant telephone to give the appearance of one
complete unit. Requires one digital port. Wall-mountable.
Includes elevation supports.
ICX-4.5-200
ICX (International) issued June 2000
31
Chapter 2 - System Hardware
Section 200 - General Description
OPTIONAL TERMINAL DEVICES
Voice Recognition Unit Adapter (VB-44101)
Working in conjunction with the 12 key Display Speakerphone with Voice Response Telephone (VB44224), this adapter adds voice response functions to the telephone. The user can program the
telephone to automatically dial numbers based on the user’s voice commands.
PC Phone (VB-44332)
The PC Phone is designed to replace an extension phone, adding telephony capability to a desktop
PC. It is comprised of a PC card installed inside the computer; application software; and various
connections to the computer (e.g., handset, headset, etc.). The PC Phone then plugs into a ICX
extension port, and becomes a sophisticated “on-screen” phone for the end-user. For more
information, see Chapter 5 - Special Applications.
PC Attendant Console/96 (VB-44330)
This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to
replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant
Console/96 is a 2-port solution that is equivalent to one key phone (either a 24-key small-display
phone, or a 12-key large-display phone) with one DSS/72; it can monitor up to 96 extension ports. For
more information, see Chapter 5 - Special Applications.
PC Attendant Console/384 (VB-44331)
This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to
replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant
Console/384 is a 6-port solution that is equivalent to one key phone (either a 24-key small-display
phone, or a 12-key large-display phone) with five DSS/72 consoles; it can monitor up to 384 extension
ports. For more information, see Chapter 5 - Special Applications.
32
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 2 - System Hardware
TELEPHONE KEY LAYOUT
12-Key Small-Display Telephone key layout
Small-Display Telephone Features
No.
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status, menus, and dialling
directories.
3
MODE Key
Used to change display modes from Default Mode to Speed Dial
Mode or Extension Directory Mode.
4
5
END Key
Used to exit Directory Mode and return the display to Default Mode.
Soft Keys
Used to select speed dial directories, or extension numbers.
ICX-4.5-200
ICX (International) issued June 2000
33
Section 200 - General Description
No.
Chapter 2 - System Hardware
Feature
Description
6
PROG Key
Used to program Flexible Function (FF) and one-touch keys, to adjust
ringer volume, and to send a flash signal. Depending on the setup of
your system, may also be used to transfer calls.
7
CONF Key
Used to establish conference calls and to check FF key and onetouch features.
8
One-Touch Keys
Used to make outside calls or to access system features.
9
Flexible Function (FF) Keys
Used to access outside lines or to access system features.
10
DND/CF Indicator
Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.
11
INT Indicator
Lights when you are on a call and flashes when you hold a call.
12
MIC Indicator
Indicates that your microphone is activated. Lights solid when your
hands-free microphone is activated.
13
ON/OFF Indicator
Lights when the ON/OFF key has been pressed.
14
FL/R Key
Used to end an outside call and to either restore outside dial tone or
switch to external dial tone status without hanging up the receiver.
15
REDIAL Key
Used to redial the last number dialed.
16
MEMORY Key
Used to access speed dialing or enter account codes.
17
ON/OFF Key
Used to make a call without lifting the handset or to turn the speaker
on and off.
18
LINE Key
Used to seize a free line from MCO outgoing group.
19
VOLUME Key
Used to adjust the level of tones, background music, ringing, receiver
volume, and display contrast.
20
HOLD Key
Used to hold calls, to retrieve held calls, and to complete FF key
programming.
21
Microphone
Used to talk to another party without using the handset.
22
Speaker
Outputs tones and voice at your extension.
ICX-4.5-200
ICX (International) issued June 2000
34
Chapter 2 - System Hardware
Section 200 - General Description
12-Key Large-Display Telephone key layout
Large-Display Telephone Features
No.
35
Feature
Description
1
Message Waiting Indicator
Indicates that you have a message.
2
Display
Displays information about the phone’s status, menus, and dialing
directories.
3
Soft Keys
Used to select menus, directories, speed dial numbers, and to access
call-handling features.
4
PROG Key
Used to program FF and one-touch keys, to adjust ringer volume and
to send a flash signal. Depending on the setup of your system, may
also be used to transfer calls.
5
CONF Key
Used to establish conference calls and to check Flexible Function
(FF) and one-touch key settings.
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 2 - System Hardware
No.
Feature
Description
6
MIC Key
Used to turn on the microphone to answer back with hands-free.
7
MENU Key
Used to return to the default Main Menu screen which contains the
following items:
• Personal Dial
• System Dial
• Extension
• Function System
• Function Ext
8
PREV Key
Used to return to the previous screen.
9
NEXT Key
Used to advance to the next screen.
10
Flexible Function (FF) Keys
Used to access outside lines or to access system features.
11
DND/CF Indicator
Indicates that Do-Not-Disturb (DND) or Call Forwarding is set.
12
EXT Indicator
Lights when you are on a call and flashes when you hold a call.
13
MIC Indicator
Indicates that your microphone is activated. Lights solid when your
hands-free microphone is activated.
14
ON/OFF Indicator
Lights when the ON/OFF key has been pressed.
15
FL/R Key
Used to end an outside call and to either restore outside dial tone or
switch to external dial tone status without hanging up the receiver.
16
REDIAL Key
Used to redial the last number dialed.
17
MEMORY Key
Used to access speed dialing or enter account codes.
18
ON/OFF Key
Used to make a call without lifting the handset or to turn the speaker
on and off.
198
LINE Key
Used to seize a free line from MCO outgoing group.
20
VOLUME Key
Used to adjust level of tones, background music, ringing, receiver
volume, and display contrast.
21
HOLD Key
Used to hold calls, to retrieve held calls, and to complete FF key
programming.
22
231
Microphone
Used to talk to another party without using the handset.
Speaker
Outputs tones and voice at your extension.
ICX-4.5-200
ICX (International) issued June 2000
36
Section 200 - General Description
Chapter 3 - System Features
CHAPTER 3 - SYSTEM FEATURES
OVERVIEW
This chapter describes the numerous system-wide features that are available with the ICX. The first
part of this chapter highlights the most popular features in alphabetical order. Following these
highlights is a complete list of system features and the ICX versions to which they apply.
POPULAR SYSTEM FEATURES
AEC DISCONNECT
Description:
Analog station ports can generate a positive disconnect (open loop) to devices that are attached
to it upon hang-up.
Benefits:
•
Allow quick disconnection from third-party voicemail or similar devices.
ALPHA TAGGING
Description:
SSD Name which is corresponding with ISDN or Analog Caller ID will be displayed on Key
telephone. SSD000-200 can be used. Caller ID Name has the priority than Alpha tagging.
Benefits:
•
Caller’s Name is displayed when receiving a call.
ATTENDANT GROUPS
Description:
Many systems are designed with multiple answering positions to handle the various call traffic
which exists within an organization. With this in mind, the DBS576 was designed to allow
attendant groups to be set up to handle these calls. When ’0’ is dialed, the system will hunt
through a pre-established list of extensions to make sure the call is answered.
Benefits:
•
•
Relief for attendants is automatically built-in.
All calls will be answered.
Applications:
•
Any organization that handles many calls throughout the working period.
AUTO DAY/NIGHT MODE
Description:
The ICX system provides three different modes of operation. We call them Day 1, Day 2 and
Night mode. Each of these modes can have a different Attendant as well as different ringing
position assignments for extensions. The system can be programmed to automatically switch in
ICX-4.5-200
ICX (International) issued June 2000
37
Chapter 3 - System Features
Section 200 - General Description
and out of any one of these modes at a preset time each day. Weekends, holidays, and other
special days can also be programmed with their own separate modes.
Benefits:
•
Enables the system’s ringing and dialling capabilities to change automatically when
the mode is switched.
Applications:
•
•
•
Lines that need to be switched over to an answering machine or Voice Mail system
after-hours
Lines that require toll restrictions after-hours so unauthorized personnel cannot dial
long distance
Different mode for lunchtime operation
AUTOMATIC ROUTE SELECTION (ARS)
This feature enables the system to select the most appropriate route for an outgoing call (i.e., the
cheapest one). Working in conjunction with Toll Restriction Service (TRS), the call can also be
denied based on the TRS level for the station (or user) placing the call.
There are three levels of ARS, based on the number dialled after the ARS access code:
•
•
•
Direct Route Selection. The simplest form of ARS routing. Directly selects the trunk
group and (if programmed) modifies the dialled number by deleting some of the first
digits dialled, and/or adding digits to the beginning or end of the dialled number.
Route List Selection. A more complex routing method that includes up to 5
alternative levels of route selection, and includes a TRS check.
Time List Selection. The most complex routing method that determines the
appropriate route list based on the day and time.
For “exceptions to the rule” such as holidays, up to 20 Special Days can be defined in
programming with their own separate ARS routing methods.
Itemized Codes (used when sending the calling extension’s number to the CO) and Authorization
Codes (used when sending a system identifier code to the CO) can be defined in ARS
programming, and entered as part of the digits automatically added to the beginning or end of
the dialled phone number. (The user won’t even know these Codes are being dialled.)
Forced ARS (where the user must dial an ARS access code to be able to dial-out) can be
enabled/disabled via the Extension COS assignment.
Benefits:
•
•
•
Lets the customer (management) control the routing of outgoing calls by defining the
route to be selected.
Provides an effective means of cost control for expensive long-distance calls.
Provides greater security, as end-users don’t need to know the Itemized Codes or
Authorization Codes used to place calls to the CO.
CALL TRAFFIC REPORTING
Description:
Traffic data can be stored and printed for intercom calls, incoming trunk calls, and outgoing trunk
calls.
Benefits:
•
38
Information can be used to evaluate CO line usage and control costs.
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 3 - System Features
CALLER ID (CID)
Description:
Caller Identification (CID) is an optional service offered by your local telephone company which
adds the following functions to a display phone:
❑ LCD indication of caller information. Users can see calling number information displayed
while an incoming call rings at their extension. If the user receives another call during a
conversation, caller ID information is presented on the second line of the display. This
includes ISDN digital messaging through the D-channel.
❑ Log of caller information. The Call Log keeps a record of the last 10 CID calls received at
an individual phone, and allows the user to view the Log and select from it to place a call.
Up to 20 phones per cabinet can have the Call Log feature.
❑ SMDR recording. CID information can be sent to the RS232C serial port so that it can be
printed to a serial printer or call accounting system.
❑ CID notice to CTI. CID information sent by the CO can be output to TAPI and other CTI
devices.
Benefits:
•
•
Allows users to handle calls more efficiently by knowing who is calling before they
answer.
Enables users to return calls that ring unanswered at their phones.
CLASS OF SERVICE (COS) RESTRICTION
Description:
Specific feature restrictions can be placed on extensions or on trunks. There are up to 16
definable classes of service for extensions, and 16 more for trunks. If no COS is assigned, all
features are allowed.
Benefits:
•
Allows users to have telephones more customized to their needs.
Applications:
•
Users with Single Line Telephones (SLTs) or those who need to limit access to
various features on selected telephones
COMPUTER TELEPHONY INTEGRATION (CTI)
Description:
For desktop computer-driven applications on a station-to-station basis, the Panasonic ICX offers
powerful computer/phone integrations for the Attendant position (via our PC Attendant
Console) as well as end-user phones (via our PC Phone). For more information about these CTI
applications, see Chapter 5 - Special Applications in this document.
Benefits:
•
Enables customers to operate more efficiently by taking advantage of the latest
telephone and computer convergence. These industries are coming together to offer
a more intelligent and streamlined way to do business.
Applications:
•
ICX-4.5-200
Control and pull up information on your “on-screen” phone based on caller
information
ICX (International) issued June 2000
39
Chapter 3 - System Features
•
Section 200 - General Description
Allows computer applications to control telephone operation
CONFERENCING
Description:
A user can conference up to three parties per conference or with additional hardware, up to eight
parties per conference. Since the system is digital, there is no internal dB loss. However,
additional dB gain/loss settings can be programmed for conference calls.
The ICX offers two types of conference calls. With 3-party conferencing, there is a maximum of
2 outside lines per conference. With 8-party conferencing, one extension and up to 7 outside
line parties can conference-in.
Benefits:
•
•
•
Enables users to create their own conference calls without the use of auxiliary
equipment.
Saves time and money associated with conferencing geographically separated
employees/customers.
Using same operation, switching over from 3-party to 8-party conference and the
other way round is available.
Applications:
•
System accommodates up to eight simultaneous three party conference calls. (The
Busy Override function can be used to set up conference calls.)
DATA SECURITY
Description:
Data Security makes it possible to prevent interruptions on a phone. This feature is often used
when the phone is hooked up to a modem, but it could also be used for confidential or sensitive
calls. Data Security can be implemented for all phone usage, or it can apply only to outside line
use.
Benefits:
•
•
Ensures confidentiality on important calls.
Protects data transmissions from being interrupted or cut off.
Applications:
•
•
Modem phones
Sensitive accounts (i.e., lawyers, doctors, etc.) where confidentiality is important
DELAYED RINGING
Description:
An incoming or transferred call as well as intercom calls can be programmed to ring at a
secondary answering position if the call rings the primary answering position more than a
specified length of time. The call can be programmed to ring at one or more delay ringing
positions (including phones with BLF keys).
Benefits:
•
Ensures that a call does not go unanswered or ring for an extended period of time.
Applications:
•
40
Any company that experiences short, temporary periods of high traffic and needs to
ensure that calls are answered
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 3 - System Features
DIRECT INWARD SYSTEM ACCESS (DISA)
Description:
Any number of CO lines can be assigned to DISA lines which after being accessed, will enable
the incoming caller to dial any extension within the system. Or, if the proper security code is
entered, the caller will be able to access outside lines. Remote programming can also be done
over these lines after entering a password.
Benefits:
•
Allows internal personnel to access the system without tying up the attendant or other
lines coming into the system.
Applications:
•
Field sales people, repeat customers, etc.
DIRECTORY NUMBER
Description:
Directory Number (DN) allows extension numbers to be used on a key basis. The same DN may
be assigned to multiple keys on the same telephone and to keys on other telephones. There are
two types of DNs.
Primary Directory Number(PDN): A telephone’s extension number is assigned to a
key on the same telephone. Up to three appearances of the PDN may be assigned to
keys on a key telephone.
• Non-Primary Directory Number (NPDN): A DN is assigned to an FF key on another
telephone. Up to three NPDN appearances of the same DN may be assigned to keys
on a telephone.
•
Phantom Non-Primary Directory Number (PNPDN): PNPDNs are assigned to a
card position that is not installed in the system. As a result, this enhancement
expands the NPDN system by allowing the user to assign multiple extension
numbers to a single telephone without the need for additional hardware.
A telephone may only have one PDN (on up to three keys) but may have multiple NPDNs with up
to three appearances of any one NPDN.
•
Benefits:
•
•
•
Maximum of four extension incoming calls can be handled.
A PNPDN can be assigned as a 2nd DN key to separate private calls from other
types of calls.
Handling calls is easier because DN calls can be transferred by pressing one key.
DISTINCTIVE RINGING
Description:
Distinctive CO line ringing patterns can be set up for each extension, so the user can tell which
trunk is ringing. If no distinctive ringing is assigned, then the ringing pattern of the CO line will be
heard.
Also each extension can specify the different ring pattern and frequency from other extensions to
distinguish which extension is ringing.
Benefits:
•
Allows users to recognize the ring of their individual telephones or of the group of
telephones that are in their group.
Applications:
ICX-4.5-200
ICX (International) issued June 2000
41
Chapter 3 - System Features
•
Section 200 - General Description
Companies with separate departments or large, open bullpen areas
FLEXIBLE DIAL PLAN
Description:
The ICX’s dial plan is flexible. This means that the system comes with a default set of feature
codes, which can be changed. (For example, the default Call Forward-All Calls feature code is
721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.)
It also means that you can have two different sets of feature codes for each system, dividing
extensions into two different groups (for example, SLT phones can have a different set of feature
codes from digital extensions). Each extension can be assigned Dial Plan #1 or Dial Plan #2.
Benefits:
•
Analog and digital phones can each have a unique set of feature codes.
Applications:
•
When the ICX replaces another PBX system, the ICX feature codes can be
programmed to match the old PBX’s codes (one less thing for end-users to learn)
FLEXIBLE RINGING ASSIGNMENT
Description:
Ringing assignment is completely flexible so any CO line can be assigned to ring at any station
with a line-appearance key. This ringing assignment can differ in Day 1, Day 2, and Night modes
depending on user requirements. In addition, Virtual keys can be used for second, third, etc.
ringing positions on a single phone.
Benefits:
•
•
Assures coverage for outside lines, increasing customer satisfaction.
Allows for customization of the system in order to meet a wide variety of applications.
Applications:
•
•
Any organization that is separated from main answering position
Departments that continue operations after receptionist switches system into Night
mode can continue to make and receive calls
“HOWLER” TONE
Description:
If any phone is unintentionally left off-hook, the phone will emit a “howler” tone so someone
nearby will notice and hang it up. This feature can be enabled/disabled system-wide, and the
timer for it is also programmable.
Benefits:
•
Helps keep phones or trunk lines from being inadvertently tied up because someone
didn’t put the handset back in the cradle.
HUNT GROUPS
Description:
Calls can be automatically transferred to hunt groups, which consist of member positions #1 thru
#20 to which extensions can be assigned (for example, Extension 201 is Member #1, Extension
314 is Member #2, Extension 268 is Member #3, ... Extension 107 is Member #20). For each
hunt group, you can choose one of four different automatic hunting methods in programming:
42
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 3 - System Features
❑ Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group,
Member #1 is tried first. Hunting proceeds forward through the sequential members to the
end of the hunt group. If Member #20 (last member) doesn’t answer, the call then returns to
Member #1 again, and the hunt cycle is repeated until a member answers the call.
❑ Pilot Distributed hunting. When a call is directed to the pilot number of the hunt group, the
next sequential member after the member who received the last call, is tried first. Hunting
then proceeds forward from that member, through the sequential members to the end of the
hunt group. If Member #20 (last member) doesn’t answer, the call then goes to Member #1,
and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1
thru Member #20) repeats until a member answers the call.
❑ Circular hunting. This is for direct calls to member extensions (no pilot number involved).
Starting at the member extension receiving the call, hunting proceeds forward through the
sequential members to the end of the hunt group. If Member #20 (last member) doesn’t
answer, the call then goes to Member #1, and hunting proceeds forward through the hunt
group again. The hunting cycle (Member #1 thru Member #20) repeats until a member
answers the call.
❑ Switchback hunting. This is also for direct calls to member extensions (no pilot number
involved). Starting at the member extension receiving the call, hunting proceeds forward
through the sequential members to the end of the hunt group. It then returns to the receiving
(originally called) member, and hunts backward through the members to the beginning of the
hunt group. Then it returns to the receiving member again, and hunts forward. This returnforward/return-backward hunt cycle repeats until a member answers the call.
The number of hunt groups available depends on how many cabinets you specify in
programming (12 hunt groups per cabinet). Each hunt group can have its own unique
characteristics such as hunting method, no-answer timeout/destination, etc. In other words, via
programming you can control how long a Member will ring before the call moves to the next
Member, and also how long before (or whether) the call will be transferred out of the Hunt Group
to an extension or to another Hunt Group.
Benefits:
•
•
Allows calls to be distributed among a group of extensions where a group of people
answer the same calls.
Voicemail systems use hunt groups to distribute calls.
Applications:
•
Customer service departments, sales & marketing divisions, technical support
groups, etc.
MULTIPLE DIRECT INWARD DIAL (DID) ASSIGNMENT
Description:
This feature allows a DID number to ring on more than one telephone through the use of virtual
ports. Also, one telephone can have multiple DID numbers assigned to it.
Benefits:
•
Improves coverage of DID numbers and allows more flexibility in how an end-user
can program the numbers.
Applications:
•
ICX-4.5-200
Executive suites, travel agencies, answering services
ICX (International) issued June 2000
43
Chapter 3 - System Features
Section 200 - General Description
RECALL TIMERS
Description:
The ICX is equipped with various system-wide recall timers that help direct unanswered (maybe
forgotten) calls to someone who can answer them:
❑ Start Recall from Hold - how long a call will remain on hold before recalling (ringing at) the
extension, SLT, or Attendant that put it on hold. Each of these destination types has its own
separate recall timer.
❑ Start Recall from Transfer - the maximum amount of time a transferred call will ring
unanswered before it goes back (starts ringing at) the phone that made the transfer.
Attendants have their own Transfer Recall Timer, separate from extensions and SLTs.
❑ Recall Duration - how long a recall will ring before reverting to the default phone position
(usually the Attendant).
❑ Reversion Duration - how long a reverted call rings the Attendant Group before being
disconnected (this can be set to “ring indefinitely”).
Benefits:
•
Improves call handling efficiency and ensures that held/transferred calls will not be
lost or forgotten.
SLIDE RINGING
Description:
This is a type of delayed ringing for CO line FF-keys. You can program a CO line to ring incoming
calls on certain phones first, then (if they remain unanswered) have them start ringing on phones
that have a CO line FF-key appearance for that trunk. You can enable/disable this feature on
individual extensions and individual trunks. You can also set a timer for determining when Slide
Ringing begins on the FF-keys.
Benefits:
•
Provides delayed ringing for multiple line-appearance calls.
STATION MESSAGE DETAIL RECORDING (SMDR)
Description:
By attaching a serial printer to the RS232C port, a detailed record of all incoming and outgoing
calls, can be kept for future reference.
Through programming, the titles for each page can be removed to allow for connection to call
accounting services.
The following is an explanation concerning the output format and display contents for call data:
44
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 3 - System Features
SMDR Output Data Format
Format #1
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvH
3
2
1
4
6
5
7
8 12
Format #2
T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv
1
3
2
4
5
6
7
8
dddddddddddddddd cccccccc MM:SSH
10
9
1
11
Condition Code:
INCOMING CALLS:
I
D
h
N
S
t
A
2
3
4
5
6
7
8
9
10
11
12
12
Incoming Call
DID Incoming Call
Hold Incoming Call
Network Incoming Call
DISA Incoming Call
Transfer Incoming Call
OUTGOING CALLS:
F
H
L
O
T
W
Call Forward Outside
Hold Outgoing Call
LCR Outgoing Call
Outgoing (non-LCR) Call
Transfer Outgoing Call
Closed Numbering Outgoing Call
Abandoned Incoming Call
Call Start Time (Month/Day, Hour:Minute:Second)
Call Duration Time (Hours:Minutes:Seconds)
Trunk User No. (Internal Line No. 0 to 9999, or Trunk No. C1 to C576)
Trunk No. (1 to 576, or *1 to *576 when trunk is disconnected while the call is on hold)
Dialed No. (24 digits max., including 0-9, *, #. Hidden numbers will appear as * instead of digits.
Format #2 only: “I” precedes digits for incoming calls. Security/Access Codes will not appear as
dialed digits.)
Account Codes (Unverified: 10 digits max., or Verified: either first 4 digits, or Code Pgming Table
No. V100-V500)
DISA Security Code (Pgming Table No. D001-D016)
Caller Data (Format #2 only)
ISDN Charge Data (Format #2 only -- Not Used/for future use)
Call Ringing Duration (Format #2 only; includes abandoned calls)
Carriage Return Line Feed
NOTE: Centrex and PBX codes, DISA security codes, and ARS access codes will not appear as
dialed digits.
ICX-4.5-200
ICX (International) issued June 2000
45
Chapter 3 - System Features
Section 200 - General Description
If the Caller ID Feature is installed and enabled, “Private” will appear for calls with restricted
Caller ID display. “Out of Area” will appear for long-distance calls that do not provide Caller ID
information.
Benefits:
•
•
•
•
•
Provides accounting management tool for allocation of telephone expenses.
Identifies areas for system or feature upgrade.
Provides customer with record of telephone usage which can be used in making
budgetary and planning forecasts.
Prevents telephone abuse and misuse by identifying unauthorized outgoing calls.
Provides personnel evaluation tool to measure amount of employee’s time spent on
the telephone.
Applications:
•
Customers whose operation requires call tracking capabilities (e.g., lawyers,
consultants, etc.)
STATION DISTINCTIVE RINGING
Description:
Extension basis, the different ringing pattern and frequency can be selected.
This feature is available for Key telephone and DSLT.
Benefits:
•
Not only Trunk basis, also Extension basis distinctive Ringing Assignment is
available.
SYSTEM SPEED DIALING (SSD)
Description:
The system can store anywhere from 80 to 800 SSD bin numbers that can be accessed by any
user. Selected users can program the SSDs on their extension phones (the phones can be
enabled for it in programming). The phone numbers stored inside the SSD bins can be up to 24
digits in length. End-users can “chain” up to 6 SSDs together inside a PSD (Personal Speed
Dial) bin, to handle phone numbers that are longer than 24 digits.
On a proprietary telephone, the SSD numbers would be accessed by either pressing a
programmed Flexible Feature (FF) key, or by dealing “MEMORY” and the SSD bin number (0079 or 000-799). Or, on display phones, a user can select an SSD to dial by displaying an SSD
Index, showing a list of current SSDs in the system. Individual phones can be programmed to
display (or not display) the phone number being dialled when the user enters the SSD bin
number to place the call. SSDs can be used to override toll restriction, if allowed in system
programming.
Benefits:
•
Saves time and increases productivity by allowing the user to use abbreviated
dealing to access frequently called numbers.
Applications:
•
46
General business environment where many people call the same locations or
customers
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 3 - System Features
STATION TIMER CLASS
Description:
Depends on Extension Timer Class, the timer for Hold Recall, Transfer Recall, Extension Call
Park recall, Call Forward No Answer Timer can be programmed.
Maximum 8 extension Timer Class are available.
Benefits:
•
Extension basis, different time can be selected.
TENANT GROUPS
Description:
Tenant Groups allow you to separate extensions, trunks, MCO Access, System Speed Dial Bins,
and Virtual Port Assignments within the same system.
Benefits:
•
One system can provide service for several different groups (i.e., companies,
divisions, departments, etc.)
TOLL RESTRICTION SERVICE (TRS)
Description:
TRS lets you control user access to outside lines on a per-station and per-line basis. It can be
combined with ARS to block calls based on the number dialled, the outside line used, the
extension phone used, the time of day (via Day, Night and Night 2 modes), and/or the day of the
week/month/year.
❑ A TRS Class can be assigned to each extension and trunk. Up to 50 different TRS Classes
are available.
❑ Each TRS Class is then assigned to a TRS Level. It is this Level that is used as the basis for
allowing/restricting calls.
❑ There are 10 TRS Levels available. Level 0 denies all calls. Levels 1-8 can be partially
restrictive per assignments. Level 9 allows all calls.
❑ TRS can restrict the number of digits dialled (1-20 digits, or no limit).
❑ TRS can restrict the use of SSDs for outdialing, based on TRS Class assignments. Either all
SSDs or a range of them can be restricted.
❑ TRS can also restrict the dialling of * and #, again based on TRS Class assignments.
❑ The same phone can have different TRS restrictions during Day and Night modes.
Benefits:
•
•
Controls toll calling expenses by allowing the customer to define an individual
station’s capability to use outside CO line groups.
Prevents toll calling abuse by providing automatic blocking of calls placed to
restricted phone numbers.
Applications:
•
ICX-4.5-200
Cost-conscious customers who wish to control telephone expenses
ICX (International) issued June 2000
47
Chapter 3 - System Features
Section 200 - General Description
UNIVERSAL NIGHT ANSWER TO PAGE
Description:
During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to
ring external paging speakers. UNA calls can be picked up from any extension, provided the
extension’s Class of Service (COS) allows UNA answer. Users can also program this feature to
ring both external paging speakers and specified extensions.
Benefits:
•
Allows any employee to answer any incoming call at night, provided the extension’s
COS allows the extension to perform a UNA answer.
WALKING TRS
Description:
A user can use his or her calling privileges at another extension by entering a 4-digit (0-9) ID
code. This enables the other extension to temporarily have CO line access capabilities which are
defined by the Toll Restriction Service (TRS) data of the user’s extension. When the user hangs
up the telephone, the extension returns to its original TRS type. (This allows a user to make a
call from a telephone that is normally restricted, such as a warehouse phone or lobby phone.)
NOTE: The Walking TRS code must be programmed at the user’s extension before it can be
entered at a different extension. The same code can be programmed on multiple extensions.
The entered Walking TRS code will show up on the SMDR report as: “Wnnnn” (W means
Walking TRS code; nnnn is the 4-digit code).
Since a phone can have a different TRS Class assignment during Day, Night and Night 2 modes,
the Walking TRS codes will follow these assignments. So, for example, long-distance calls can
be allowed on the phone during the day, but restricted at night.
Benefits:
•
Allows a telephone to be restricted, but still allows certain users to override the
restriction.
Applications:
•
Warehouse telephones, waiting area, etc.Warehouse telephones, waiting area, etc.
ZIP MODE
Description:
Zip mode automatically answers calls when operating a Key Telephone in headset mode.
Benefits:
•
Allows users the freedom to continue work activities without having to manually
answer phone.
Applications:
•
48
Customer Service Centers, etc.
ICX (International) issued June 2000
ICX-4.5-200
Chapter 3 - System Features
Section 200 - General Description
List of Available System Features
System Feature
Notes
Alarm Ringing
to alert other users of unanswered calls
Alarm Tone
to alert the user of a lengthy CO call
Analog (AEC) Disconnect Signal
for quick-disconnect from 3rd-party Voice Mail systems
Analog Device Compatibility
Attendant Group
49
up to 20 phones per Att.Group; each system mode (Day1,
Day2, and Night) has its own Att.Group
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 3 - System Features
System Feature
Notes
Auto Day/Night Mode
system automatically switches models at preset times
Automatic Route Selection (ARS)
least cost routing
Automatic Trunk-to-Trunk Transfer
automatically connect two outside calls together
Background Music (BGM) / Music-on-Hold
(MOH) Separation
a different music source for each
Battery Backup
can support the phone system for up to 30 minutes at a time
Behind PBX/Centrex Compatibility
BLF Ringing
FF-keys can be programmed to represent other extensions
Building Block Configuration
up to 6 cabinets per system
Built-In 2-Way Voice Mail
with 2-way call recording/storing capability
Built-In ACD
basic Automatic Call Distribution functions
Call Progress Tones
dial tone, busy tone, ringback tone, error tone, confirmation
tone, splash tone
Caller ID
LCD Display, Call Log, CTI, SMDR
(available on display phones only)
Centralized Attendant
one Attendant position for all extensions in a tie-line network
Centralized Voice Mail
one VM system serving multiple PBXs in a tie-line network
Class of Service (COS)
CO/Tie-Line feature, Extension feature, Extension Timer,
Extension-to-Extension and Trunk-to-Trunk restriction
Closed Numbering
for networking systems together
CO Trunk Interface
DID(HK), AC15(UK), E&M Wink-Start(HK/TW), Loop-Start,
ISDN BRI and PRI, Q-sig
Computer Telephony Interface (CTI)
Capability
TAPI, PC Phone, PC Attendant
Conferencing
3-party to 8-party conferences, including up to 7 outside lines,
2-party private conversations during a conference
Data Security
for SLT devices
Delayed Ring
separate controls for Day/Night Modes
Digital Pad Settings for Volume Adjustment
dB volume adjustments between different connections
DID/DNIS (Direct Inward Dial/
Dialed Number Identification Service)
Delayed ringing, direct to Voice Mail, multiple-ringing, name
display, night ringing assignments
DISA (Direct Inward System Access)
Outside callers dialing-In on a DISA trunk can use internal
features such as paging, transfer, outside-line access, etc.
Up to 16 DISA Security Codes can be assigned for outsideline access, each Code with its own TRS Class of Service.
Distinctive Ringing
for both individual Co lines and stations
Door Box Connection
CO connection
Doorphone
Visitors at a looked outside door can call a user, who can open
the door by dialing a code on the desktop phone.
Flexible Numbering
1-4 digits in Extension Nos,; changeable Feature Access
Codes
ICX-4.5-200
ICX (International) issued June 2000
50
Chapter 3 - System Features
51
Section 200 - General Description
System Feature
Notes
Flexible Station Functions
(available on large-display phones only)
Flee Slot Configuration
most cards can be installed in any flexible slot
Hot Line
up to 20 phones can be programmed to automatically call
another extension or SSD when the user goes off-hook
Howler Tone
an alarm for abnormally long off-hook/dial-tone conditions
Hunt Groups
Pilot No.; Circular/Distributed/Switchback/Terminal hunting;
Attendant Hunt Groups; Extension Hunt Groups
ISDN (Integrated Services Digital Network)
T-point/S-point BRI and PRI
Maintenance
local and remote
MCO Tenant Groups
trunk groups can be assigned to different phone areas within
the same system, for outside-line access and incoming calls
Memory Backup
on-site or via remote computer
Multiple Ringing
the same trunk call ringing on multiple pones via DSS/BLF
keys, CO/MCO keys, and Directory Numbers (up to 3 PDNs
and 3 NPDNs per phone)
MOH (Music-On-Hold)
external and internal sources
Non-Blocking Architecture
all extensions/lines available for use at the same time
Page Zones
up to 5 external/10 internal page zones per system;
UNA calls over paging system (all or per-zone)
PC Based Programming
PC Customized Tool (proprietary)
Port/Channel Close
trunk/extension ports can be disabled for use
Power Fall Transfer
Up to 4 SLT phones can automatically receive dial tone from a
trunk line in the event of a power failure
Power-On Maintenance
for extensions and trunks
Privacy
includes privacy Release
Private Networking (AC15/E&M, Q-sig)
two or more PBXs in different locations, connected together in
a tie-line network
Program Data Output
for maintenance/trouble shooting
Recall Timers
system-wide or station-specific
Slide Ringing
delayed ringing for FF-key line appearances
Soft Key Operation
(available on display phones only)
Speed Dialing (SSDs/PSDs)
2-digit or 3-digit SSD codes (up to 80 or 800 per system);
2-digit PSD codes (up to 20 per phone)
Station Lockout
to limit use of your phone by others when you are away from
your telephone
Station Message Detail Recording (SMDR)
includes abandoned calls
Station Name Assignment
up to 10 characters each
System Fault Recording
Bus Monitor; storing/printout via programming
System Speed Dial (SSD)
up to 800 SSDs per system; name assignments for display
phones; or restriction override
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 3 - System Features
System Feature
Notes
Tandem Connection
E&M and AC15, Q-sig
Telephone Programming
(available on display phones only)
TRS (Tall Restriction Service)
Outgoing calls can be allowed/blocked based on the path
(originating ext.-to-seized-trunk) and dialed digits
Traffic Measurement
trunk (separate inbound/outbound) and intercom call traffic;
30-minute interval storing/printout via programming
Trunk Groups
inbound and outbound; up to 99 groups per system; 96
members/cabinet in each group; MCO trunk group chaining
Trunk Name Assignment
(available on display phones only)
UNA (Universal Night Answer)
incoming calls ringing over the paging system
Virtual Ports
for multiple ringing, floating park, etc.
Voice Mail Interface
built-in and 3rd-party analog/digital
Walking TRS
codes for overriding TRS on a phone
ICX-4.5-200
ICX (International) issued June 2000
52
Chapter 3 - System Features
53
Section 200 - General Description
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
ICX-4.5-200
Chapter 3 - System Features
ICX (International) issued June 2000
54
Section 200 - General Description
Chapter 4 - Station Features
CHAPTER 4 - STATION FEATURES
OVERVIEW
This chapter describes the many features that end-users can perform on ICX station phones. Some of
the most popular functions are highlighted below. A complete list of Station Features is included at the
end of this chapter.
POPULAR SYSTEM FEATURES
ABSENCE MESSAGE
Description:
Extension users can leave text messages on their phones when they are away. When the
unattended extension is dialed, the text message displays on the caller’s phone.
Benefits:
•
Allows extension user to send a message to someone who calls when the extension
user is away.
ACCOUNT CODE CAPABILITY
Description:
This feature works with Station Message Detail Recording (Call Logging). During a phone call, a
station user can silently enter an accounting or client billing code. The entered Code will display
on the phone’s LCD as it’s dialled, so the user can tell it’s being registered. Then later, the Call
Logging reports will show the Code dialled for each call, and even sort the report by these
Codes.
There are two different types of account codes you can use in the ICX:
Non-Verified Account Codes
Non-Verified Codes aren’t checked by the system for validity; the user can enter anything
from 1-10 digits long. Individual phones can be programmed to accept forced Account Codes
(the user must enter a code for every call) or voluntary Account Codes (the user can enter a
code, but doesn’t have to, for each call).
Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For
incoming calls, the user can enter the Code one-time during the call. For outgoing calls, the
user either enters the Code before accessing an outside line (for forced Codes), or one-time
during the call (for voluntary Codes).
Verified Account Codes
Verified Account Codes entered by phone users must match a 4-digit code that has been
preprogrammed into an Account Code Table. (It is possible to enter up to 10 digits for a
Verified Account Code; however, only the first 4 digits will be used to verify the code.) These
codes can also be either forced or voluntary. You can program these codes with their own
Toll Restriction Service (TRS) Class assignment so that, when entered, they will override the
extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone,
placing calls that would normally be restricted on that phone.
ICX-4.5-200
ICX (International) issued June 2000
55
Chapter 4 - Station Features
Section 200 - General Description
Benefits:
•
•
•
•
Provides a way to allocate telephone expenses (outgoing calls) to specific clients/
departments as a cost accounting tool.
Doesn’t limit the expense allocation by phone; the Account Codes are specific to the
phone users, not to the phones.
Displays the entered Account Code on the phone’s LCD, allowing the user to verify it
immediately.
Provides record-keeping confidentiality by allowing the user to enter the Account
Code while the call is in progress, without interrupting the conversation or showing
any other indication to the outside party.
Applications:
•
•
Customers who need to track outgoing calls so they can bill clients such as lawyers,
accountants, etc.
Customers who allocate phone call expenses by project
ALARM RINGING
Description:
If an incoming trunk call rings unanswered for a (programmable) period of time, the call’s ringing
pattern and dB level changes automatically so users can tell which calls have been ringing
longer. You can program the pattern and level of the ringing. You can also enable this feature on
some trunks, and disable it on others.
Benefits:
•
Users can distinguish between calls that have been ringing longer than others.
Applications:
•
Noisy office environments; heavy call traffic
ALARM TONE FOR LENGTHY CALLS
Description:
If a user is on a phone call for a long time, an alarm tone sounds intermittently in the handset
receiver. This feature can be turned on/off system-wide in programming. If you turn it on, you can
also enable/disable individual phones and trunks for it, as well as programming the amount of
time before the alarm goes off.
Benefits:
•
The ICX can automatically monitor call duration, and let users know when they’ve
been on a phone call too long.
ATTENDANT CALLING
Description:
With this feature, multiple phones can serve as Attendant consoles via a programmed Attendant
Hunt Group. When a phone user dials “0” to reach an operator, the first Attendant member
phone in the Hunt Group rings. If it continues to ring unanswered, the call goes to the next
Attendant member; and so on. Or you can program some of the members to ring simultaneously.
Up to 20 extensions can be members of the Attendant Hunt Group. You can program a different
Attendant Hunt Group to ring during Day1, Day2, and Night mode. If someone dials the
member’s actual extension number, the call won’t enter the Hunt Group.
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Section 200 - General Description
Chapter 4 - Station Features
Benefits:
•
•
The Attendant position isn’t limited to just one phone. Different phones can act as the
system operator position, depending on the time of day.
Other phones can serve as backup positions for the Attendant phone.
AUTO-REPEAT DIALLING
Description:
If a user places an outside phone call and gets a busy tone, he/she can stay on the line and
press REDIAL. The ICX will automatically hang up, reseize the trunk line, redial the call, and wait
to detect busy or answer while the user is waiting. If it’s still busy, the system will try again (at
programmable intervals) until the called party answers, the user hangs up, or 14 more redials are
attempted.
You can turn this feature on/off for individual extensions, and also enable/disable it on individual
trunks. You can also program the amount of time the system waits to detect busy or answer, as
well as the interval between redial attempts.
Benefits:
•
An automatic feature that helps phone users save time and reduce dialling errors.
BACKGROUND MUSIC (BGM)
Description:
Users can set their phones to play Background Music on-speaker while the phone is idle. If the
phone receives a call, or the user goes off-hook, BGM will go away until the phone becomes idle
again. BGM can be turned off by dialling the same code that turned it on. BGM can have a
different sound source than Music-On-Hold (MOH) (what callers hear when they get put on hold).
Applications:
•
One sound source for employees (BGM, typically music), another for callers (MOH,
such as recorded advertisements).
BUSY OVERRIDE (“BARGE-IN”)
Description:
An extension user can barge into a call on another extension, whether it’s an outside or intercom
call. Phones set to Do-Not-Disturb (DND) can also be barged into; see DO NOT DISTURB for
more information.
When a barge-in occurs, a 3-party conference call is created; all three parties can hear each
other and talk to each other. There are two ways to barge-in on a call:
❑ Extension Busy Override, where the user dials the extension, gets busy tone, and dials a
code to barge-in.
❑ CO Key Busy Override, where the user presses the lit CO line key on his/her phone that
represents the call in progress.
You can program the ICX to send an alert tone to all parties when the barge-in occurs. You can
also allow/block the phone’s ability to perform this feature based on the phone’s Class of Service
assignment (see CLASS OF SERVICE for more information).
Benefits:
•
ICX-4.5-200
Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent
information or other calls that need to be answered.
ICX (International) issued June 2000
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Chapter 4 - Station Features
•
Section 200 - General Description
Provides a way to establish a 3-party conference between two users and an outside
party, or between three users.
CALL DURATION DISPLAY
Description:
The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s
LCD.
Benefits:
•
Users can tell how long they’ve been on a call -- and what the SMDR report is going
to show for that call.
CALL FORWARDING
Description:
Call Forwarding allows users to automatically send their calls to another extension, to an outside
line, or to Voice Mail. There are several different types of call forwarding to choose from (see
chart below). All types can be set or canceled manually by the phone user. The user can also
clear the phone of all of its Call Forward and DND settings with a single code. (Even if a
telephone is in DND, a call can be transferred to it; the call will automatically go to the CallForward destination.) Users can also set/clear Call Forward settings on other extensions from
their own phones.
Call Forwarding Types
Call Types to be Forwarded
All Calls
Busy
No Answer
Busy/No Answer
External Calls Only
Benefits:
•
•
Provides a way to pick up calls for absent personnel who are not part of a call
coverage group.
Allows for integration of Voice Mail systems.
Applications:
•
•
Sales, marketing, customer service, etc.
Companies using Automated Attendant and/or Voice Mail
CALL PARK
Description:
This feature is often used with Paging. It’s a type of transfer that doesn’t involve the phone
ringing; you simply “move” the call to another location. There are two types of Call Park:
❑ Virtual Call Park. Also known as Park Orbit. Users can park the call to a Virtual extension, and
page the person to pick up the call from any extension by dialling a Park Pickup code and the
orbit number.
❑ Station Call Park. The call can be parked onto another (physical) extension, when the user
wants to walk over to another desk and conduct the call from there.
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Section 200 - General Description
Chapter 4 - Station Features
If the parked call isn’t picked up, a programmable timer determines when it will return to the
original extension.
Benefits:
•
•
Better call handling capabilities.
When a party cannot be reached at his/her phone, a user can “park” the call and
page the party to pick up the call.
CALL PICK-UP
Description:
Phone users can pick up calls ringing on another (single) extension, other (multiple-ringing)
extensions, in an Extension Group, on a specific trunk, or in an MCO Trunk Group. Almost any
type of call can be picked up, including DID/DISA calls, network calls, and voice intercom calls.
Benefits:
•
Allows phone users to pick up calls, no matter where they’re ringing, without leaving
their workstations.
Applications:
•
•
•
Customers who need call coverage for unattended stations
Organizations with department structure
Customers who presently have a key system operating behind a PABX to provide
group pick-up capability
CALLBACK REQUEST
Description:
A phone can alert its master (the user) when another, busy extension becomes free. Say
Extension “A” calls Extension “B” who is busy. “A” can dial a Callback Request code, hang up,
and concentrate on other things. When “B” becomes free, “A” will ring. When the “A” user picks
up the handset, the “A” phone will automatically ring the “B” phone.
Benefits:
•
The user doesn’t have to keep redialing a busy extension. The phone does all the
work.
CALLER ID CALL LOG
Description:
The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allow you to
view Caller ID calls that have been sent to your phone and, if desired, return or call. per CCU, 20
extension can use this feature. Max. 10 logs per extension.
CAMP-ON (CALL WAITING)
Description:
You can program phones to be able to “camp-on” calls to other extensions. This in effect
“queues” the call onto a busy extension. On phones that are programmed for Automatic CampOn, put the call on hold, dial the extension to transfer the call to, and hang up. (For Manual
Camp-On, users dial a Camp-On code before hanging up.) The busy extension will receive a
splash tone in the receiver, and/or a confirmation tone on-speaker (both tones can be turned on/
off in programming).
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Chapter 4 - Station Features
Section 200 - General Description
To pick up a camped-on call, either hang up from the current call and then go off-hook again, or
put the current call on hold. You’ll be automatically connected to the caller.
Benefits:
•
Users only have to call a busy extension once. They don’t have to wait for the station
to become free, or interrupt the current call, to transfer a waiting call to it.
Applications:
•
•
Any user who wants to be notified of another call, without the current caller being
aware of it
Attendants who don’t have time to wait for extensions to become free before
transferring calls to them
CONFERENCE CALLS
Description:
Users can include other parties in an existing call. The ICX offers 3-Party Conferencing which
can consist of:
❑ 1 extension + 2 CO lines
❑ 2 extensions + 1 CO line
❑ 3 extensions.
There’s also 8-Party Conferencing with 1 extension and up to 7 exchange lines, or up to 8
extensions. This requires an extra Conference Card (VB-44120) installed in the ICX cabinet.
Applications:
•
•
Employees in separate buildings who want to hold meetings over the phone
Telemarketing applications where a station user needs to conference-in a Supervisor
for assistance
DO-NOT-DISTURB (DND)
Description:
DND enables station users to stop all transferred intercom and CO calls from ringing their
station, but still be able to make outgoing calls. Anyone who calls the DND station will hear a
distinctive busy signal. But individual phones can be programmed with the ability to override
DND settings on other phones.
Benefits:
•
Enables a user to quickly and easily initiate privacy for important meetings, etc.
DP-TO-DTMF SIGNAL CONVERSION
Description:
While on a DP (dial pulse) trunk, a user can switch to DTMF (dual tone multi-frequency) signaling
by pressing the * or # key. DTMF signaling is required whenever additional digits are dialled after
connecting to an automated answering system such as Voice Mail, Auto Attendant, etc.
You can program the ICX to automatically change DP to DTMF tones based on incoming and
outgoing timer programming.
Benefits:
•
60
Users can send DTMF signal to the other party (such as a bank computer or Voice
Mail) to specify service numbers.
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 4 - Station Features
Applications:
•
Users dialling into a Voice Mail or Auto-Attendant system on a DP trunk. They’ll need
to switch to DTMF signaling to select Voice Mail options by dialing numbers on the
phone when prompted. (for example, they’ll hear: “To reach Sales, press 1. To reach
Purchasing, press 2.”)
DSS/BLF KEYS
Description:
With the Direct Station Select/Busy Lamp Field feature, a phone’s FF-key can be programmed to
represent another extension. The phone user can perform the following using DSS/BLF keys:
❑ Monitor the extension’s current status. The DSS/BLF key will be lit red when the extension
it represents is currently busy. It’ll flash when there’s an incoming call ringing to that extension.
Or, it’ll be blank (unlit) while the extension is idle.
❑ Call the extension. Just press the (unlit) DSS/BLF key to ring the extension. Or, transfer a call
to the extension. No pressing Hold, no dialing the extension number, no transfer codes. Just
press the DSS/BLF key. It’s that simple.
❑ Pick up the extension’s calls. Again, just press the DSS/BLF key while it’s flashing. You’ll
immediately connect to the caller.
❑ Delay-ring the extension’s calls to your phone. After a programmable period of time, your
phone will ring for the extension’s unanswered calls. Press the flashing DSS/BLF key to
answer the call.
Benefits:
•
•
Users can monitor calls to other extensions, and answer them if no one else does.
Users can transfer calls to an extension simply by pressing the DSS/BLF key for it.
Applications:
•
Receptionists, secretaries, operators -- anyone who needs a quick and simple way to
get calls to, and receive them from, other extensions
DUAL-COLOR LEDS
Description:
Each LED key has dual colors underneath. Red is a busy CO line and green is the CO line you
are speaking on. These dual colors are utilized to indicate busy or DND stations.
Benefits:
•
•
Lets users know what CO line they’re talking on, especially when they put the call on
hold.
Helps users monitor the status of stations (if the key is being used as a DSS/BLF).
Applications:
•
•
Systems that are designed as “squared,” and multiple lines appear on telephones
Boss/secretary applications
FLEXIBLE FEATURE KEYS (“FF-KEYS”)
Description:
Every FF-key on a telephone can be programmed by the end-user for a variety of one-touch
features. The following is a list of some of those features:
• Absence Messages
• Account Codes
ICX-4.5-200
• Call Park
• Conferencing
• Headset On/Off
• Meet-Me Answer
ICX (International) issued June 2000
• Release Key
• Speed Dialing
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Chapter 4 - Station Features
•
•
•
•
•
Alarms
Answer Key
Barge-In
BGM
Call Forwarding
Section 200 - General Description
•
•
•
•
•
Direct Appearing CO Lines
Direct Call Pickup
DND
DSS/BLF
Group Call Pickup
•
•
•
•
•
Message-Waiting Send
Multiple CO Line Access
Mute Key
Night Mode
Paging
•
•
•
•
•
Station Lockout
Switch to Voice Calling
Transfer Key
Voice Mail Access
UNA Pickup
Benefits:
•
•
Flexibility to custom-configure a telephone to suit the individual user’s needs.
Easy one-touch feature access, instead of having to remember (and dial) codes.
HANDS-FREE ANSWERBACK
Description:
Station users receiving an intercom call can answer a Voice call on-speaker, without picking up
the handset or otherwise touching the phone. Individual phones can be initially set for Voice
calling via the Extension COS (Class of Service) assignment in programming. Extensions can
also be individually enabled or disabled for Send Voice Calls and Receive Voice Calls (again, via
the Extension COS assignment). If a user begins a Tone call, he/she can switch to Voice calling
by dialing “1”. A “splash” tone alerting the called party of the on-speaker condition can be
enabled/disabled system-wide.
Benefits:
•
Users can answer intercom calls without touching the phone.
HEADSET CAPABILITY
Description:
A proprietary phone’s FF-key can be programmed for activating/deactivating Headset Mode on
the phone. When it’s activated, all audio (including the speaker) is switched to the Headset jack,
and the “RELEASE” and “ANSWER” buttons replace handset on/off-hook functions.
During Headset Mode, headset users can activate Zip Mode (automatic answer of the next
incoming call); the user will hear a short notification tone (double-beep) before connecting to the
caller. Also, individual phones can be programmed to lower the dial-tone volume when the
headset user accesses an outside line.
Benefits:
•
Increases user efficiency by allowing headset operation from any proprietary
telephone, eliminating the need to lift or hang up the handset.
Applications:
•
Attendant position, customer service, etc.
HOLD
Description:
With its Call Holding features, the ICX lets you control who can pick up a call on hold:
❑ System Hold: Anyone can retrieve the held call from their own phone.
❑ Exclusive Hold: Only the person who put the call on hold can retrieve it.
❑ Floating Hold: A kind of System Park where the user can transfer the call to a Floating Hold
key, and any phone with that key (set according to a programmable dial plan) can pick up the
call.
❑ Brokers Hold: A user can toggle between two calls by pressing HOLD (one call is current, the
other is on hold).
62
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ICX-4.5-200
Section 200 - General Description
Chapter 4 - Station Features
Benefits:
•
•
You can limit the number of people who can pick up a call on hold.
You can allow anyone to be able to pick it up, no matter where it’s put on hold.
HOT DIAL PAD
Description:
A user can simply walk up to a digital phone and start dialing without picking up the headset. The
call immediately switches to the phone’s speaker, and the entire call can be conducted on it. Of
course, the user can pick up the hadset anytime to take the call off-speaker.
This feature can be enabled/disabled on individual extensions in programing. There is no
limitation on the number of digital phones that can have Hot Dial Pad. It’ll work whenever the
phone is idle, has another call on hold, or is receiving a page.)
Benefits:
•
Calls can be initiated hands-free (no handset required).
Applications:
•
•
Fast-paced environments
Emergency-dial situations
HOT LINE
Description:
Phones can be programmed to immediately connect to a preassigned extension or speed-dial
number when somebody lifts the handset. (The user doesn’t dial any digits.)
Applications:
•
Lobby areas, elevators, etc. (for example, a sign above the phone that reads “For
assistance, pick up the phone”)
MEET-ME ANSWER
Description:
With Meet-Me Answer, a user can answer a page from any extension without having to run to a
certain phone. All the user has to do is pick up the handset on the nearest phone, and dial the
universal Meet-Me Answer Code (the default Code is ##) to connect to the initiator of the page.
Benefits:
•
•
Users can answer their calls from any phone in the building.
Attendants don’t have to chase people down to relay important messages.
MESSAGE-WAITING/CALLBACK
Description:
This is similar to Call Waiting. The difference is, the called party isn’t as obligated to call you back
when they get off the phone. The Message-Waiting LED will be blinking on the called party’s
phone, and its LCD will also indicate the Message-Waiting callback request. The called party can
go off-hook and press the MSG key to call you back. Or, he/she can ignore it. (The indications
won’t go away, but they won’t interrupt anything else from happening on the phone, either.)
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Chapter 4 - Station Features
Section 200 - General Description
Benefits:
•
A more polite, less urgent way to ask someone to call you back, when they get a
minute.
Applications:
•
Voice Mail. Whenever the user gets a new message in his/her mailbox, this is how
the phone lets them know.
MUTE
Description:
Mute is often used as an alternative to putting a caller on hold. Say a station user is on a call. The
boss walks up and start silently mouthing words to the user. Instead of putting the caller on hold,
the user can press an FF-key programmed for Mute, to block audio to the outside party (or, if the
call is on-speaker, press the MIC key). During that period MIC LED is blinking. The user can still
hear the outside party. But the outside party can’t hear the user. Or the boss, who can now
speak freely. The user can re-establish audio by pressing the FF-key or MIC key again. MIC LED
is changed to solid Red.
Benefits:
•
There is no indication to the outside party (other than silence) that he/she can’t hear
the station user anymore.
NAME ASSIGNMENT
Description:
The ICX lets you create a more user-friendly, personalized system by allowing various name
assignments that will display on phone LCDs. You can assign names to:
❑ CO Lines
❑ DID/DNIS Numbers
❑ Extensions
❑ Extension Index
❑ Personal Speed Dial (PSD) Codes
❑ System Speed Dial (SSD) Codes
❑ SSD Index
Benefits:
•
Customizes the various system features to your specific needs.
Applications:
•
Executive suites, doctors offices, travel agencies
OFF-HOOK MONITORING
Description:
With Off-Hook Monitoring, a call can be conducted through the handset and on-speaker at the
same time. After lifting the handset and placing/answering a call, the user can press the ON/OFF
key to “share” the call on-speaker. The outside party can be heard both in the handset receiver
and through the speaker. But the outside party can only hear the user talking through the
handset. (The speaker won’t transmit.) This feature isn’t available during Headset Mode.
Benefits:
•
64
Others nearby (such as Supervisors) can listen in on a call without conferencing-in.
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 4 - Station Features
OFF-HOOK SIGNALING
Description:
This applies to calls with multiple-line appearances (those calls that ring on multiple phones).
Off-Hook Signaling sends a tone to a busy extension to indicate that another CO call has arrived.
Off-Hook Signaling applies to direct calls, Automatic Camp-Ons, and Manual Camp-Ons.
Benefits:
•
The user knows when a second or third call is ringing in (especially helpful for the
Attendant).
ON-HOOK DIALING
Description:
With this feature, station users can dial out without picking up the handset, by pressing the ON/
OFF key and then dialing the number. They’ll hear everything -- dial tones, DTMF signals, talk,
etc. -- through the phone speaker. To take the call off speaker, just lift the handset.
Benefits:
•
•
Easier dialing.
Hands-free phone conversations on speakerphones.
OFF-HOOK VOICE ANNOUNCE (OHVA)
Description:
This is a type of barge-in that doesn’t include the outside party. A station user calls a busy
extension and wants to break in. He or she dials a code, and is able to tell the busy extension of
the important message through the handset. The busy extension user can (if desired) press a
preprogrammed OHVA key to mute conversation to the outside party, and respond to the
extension trying to relay the message. In the meantime, the outside party doesn’t hear what’s
going on behind-the-scenes. To resume normal conversation with the outside party (and
disconnect from the extension that broke in), simply press the OHVA key again. The calling party
can also activate the OHVA feature even when the second and/or third DN key is available.
•
•
Allows more flexibility for users who want to be alerted that there are other calls or
important messages waiting, without putting the outside caller on hold.
Confidentiality.
Applications:
•
Boss/secretary relationship
ONE-TOUCH KEYS
Description:
ICX phones have several different types of keys that can be programmed to execute features or
store frequently-dialled numbers. Instead of dialing a series of digits, the user can just press the
key. There are FF-keys (with LEDs that flash red or green, indicating certain features or phone
status), Labelled Keys (that perform a specific function such as Hold, Flash, Mute, etc.), Soft
Keys (surrounding the phone’s LCD, that execute the feature name that’s displayed on the
LCD), and One-Touch Feature Keys (solid one-touch keys, not available on some phones, that
store additional feature codes or frequently-dialled numbers).
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Chapter 4 - Station Features
Section 200 - General Description
Benefits:
•
Gives users many one-touch options for performing features such as CO line access,
camp-ons, barge-ins, etc.
PAGING
Description:
The ICX allows users to make both internal pages (heard on phone speakers) and external
pages (heard over a loudspeaker system). Users can respond to pages for calls on hold with
Meet-Me Answer. You can create up to 10 different internal and 5 different external paging
zones, and an extension can belong to more than one of them. Paging Override settings are also
available.
Benefits:
•
•
Improves operating efficiency by providing dial access to paging equipment and to
stations in designated paging zones.
Improves customer satisfaction by facilitating a faster response to callers on hold.
PRIME LINE PREFERENCE
Description:
A phone can be programmed to automatically access an MCO trunk when the user goes offhook or presses ON/OFF.
Applications:
•
Users who need instant access to an outside line.
RINGING LINE PREFERENCE
Description:
This feature gives station users the ability to answer a ringing incoming call simply by lifting the
handset or pressing ON/OFF. If this feature is disabled on the phone, the user must press the
flashing CO line key to answer the call.
Benefits:
•
Users can pick up calls quickly.
Applications:
•
Easier access to ringing calls
SOFT KEY VARIABLE MODE
Description:
Soft Key Variable Mode allows Small-Display phone users to access frequently-used features
through their soft keys, while the phone is in different call states such as during intercom call,
during CO dial tone, during a trunk call, and during busy tone (after calling a busy extension).
Benefits:
•
•
66
Provides easy feature access via customized phone keys.
Displays the feature name next to the soft key during the call state in which it’s
available.
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 4 - Station Features
SPEED DIALING
Description:
Users can program any of their one-touch keys for speed-dialing. There’s Personal Speed Dial
codes which can be different on each extension (up to 20 SSDs per phone). There’s also
System Speed Dial codes (up to 800) that can be used by everyone. Some of the wonderful
things you can do with these speed-dial codes in programming:
❑ Set individual extensions to be able to override TRS restrictions with SSD numbers.
❑ Chain SSDs and SSDs together (useful for entering account codes, navigating through
automated answering machines, etc.).
❑ Divide the SSDs into blocks and assign them to different phone areas.
❑ Set the system to automatically select a trunk whenever an SSD or PSD is dialled.
Benefits:
•
Saves time and increases productivity by allowing one-touch dialing of frequentlycalled numbers.
STATION LOCKOUT
Description:
Use the Station Lockout feature to limit use of your phone by others when you are away from
your telephone. When the Station Lockout feature is in use, the TRS (Toll Barring) Class of your
telephone is changed. Anyone using your telephone is limited to the calling abilities defined by
this Lockout TRS (Call barring) Class.
In addition, with the appropriate COS, you can set or cancel Station Lockout for other telephone.
Benefits:
•
Saves the telephone cost unexpected used by others.
TEXT MESSAGE/MESSAGE REPLY
Description:
You can send a text message to a key telephone with a display when you are sending call
waiting signal (Auto camp-on or manual camp-on). To reply message is also available.
Benefits:
•
Allows the person receiving the call waiting to view information about the call/caller
that is being sent.
TRANSFER
Description:
The ICX’s Transfer feature allows station users to transfer their outside line or inter-station calls
without attendant intervention. Transferring calls can be either supervised by the user (who waits
for the third party to answer, then announces the call before transferring it) or unsupervised (user
hangs up before the third party answers). If the third party doesn’t pick up, the call will return to
the extension that originated the transfer. If that extension doesn’t answer it either, the call will
return to the Attendant Group.
ICX-4.5-200
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Chapter 4 - Station Features
Section 200 - General Description
Benefits:
•
Provides efficient, user-friendly call handling capabilities.
WALKING TRS
Description:
By entering a Walking TRS(Toll Restriction Service) code on any phone, a station user can
temporarily have access to the less-restrictive call capabilities of his/her own phone. For
example, the user can walk over to another phone that is set to restrict long-distance calls, pick
up the handset and dial his/her Walking TRS code (which is associated with the user’s own
phone), and be able to make a long-distance call. When the user hangs up, the -phone will return
to its original TRS setting.
Benefits:
•
Allow a telephone to be restricted, but still allows certain users to override the
restrictions.
Applications:
•
Warehouse phones, waiting areas, etc..
List of Available Station Features
68
Station Feature
Notes
Absence Messages
users can set their phones to send one of 10 preprogrammed
messages, which will appear on other phones that try to call
when the user is absent
Account Codes
10-digit forced or voluntary; 4-digit verified or unverified
Alarm Ringing (phone)
ring pattern changes for unanswered calls
Alarm Ringing (handset)
beep heard by user for a lengthy call
Any Key
Voice Mail Hunt Pilot number can call by one touch.
Auto Busy Redial
phone will automatically redial a busy number
Background Music
users can turn BGM off/on on their own phone speakers
BLF Keys
4 modes for representing another ext.
Busy Override (“Barge-In”)
creates a 3-party conference
Callback Request
Users can set their phones to ring when another busy
extension becomes available.
Call Duration Display
displays the running time duration of a call in progress
Call Forwarding
All Calls, Busy, No-Answer, Outside; Destination/Source
Display; Set/Clear on another extension
Call Park
Users can put a call on hold at another phone.
Call Pickup
Direct; Group; Multiple-Line Appearance
Caller ID Log
up to 20 phones/cabinet; up to 10 entries/phone
Camp-On
both automatic and manual
Conferencing
digital phone users can initiate 3-party to 8-party conferences,
including up to 7 outside lines; 2-party private conversations
during a conference
Dial Tone Shut-Off
Dial tone can be muted.
Direct CO Line Access
Users can select a specific trunk to make an outgoing call.
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 4 - Station Features
Station Feature
Notes
Direct CO Line Answer
Users can select a specific trunk to answer an incoming call.
Directory Number Keys
for handling multiple calls simultaneously on the same phone;
up to 3 PDNs and 3 NPDNs per phone (plus a direct call
ringing in on the “EXT” LED)
DSS/72 (Direct Station Select/72-key) Module can be used with any digital station phone
Directory Display & Dial
Extension, PSD, SSD directories
Display
call status, called party, calling party, date/time
Distinctive Ringing
for individual CO lines and stations
Do Not Disturb
set/clear on own ext. or another ext.
DP-to-DTMF Signal Conversion
Dial-pulse signaling can be switched to DTMF, either manually
or automatically.
DSS/BLF Keys
4 modes for representing another ext.
Dual-Color LEDs
for easier detection of call status/priority
Extension Directory
Users can toggle through a displayed Directory of extensions,
and press a soft key to select & call the extension.
EM/24 (Extension Module/24-Key)
attachable to any keyphone; provides 24 extra FF-keys
Flash
for toggling between 2 calls on an SLT phone, or seizing
another trunk line without hanging up
Flexible Feature Keys
with dual-colored LEDs; can program executable codes for
one-touch feature access
Floating Park Hold and Retrieve
Anyone can pick up a call on Floating Hold.
Hands-Free Answerback
voice calling; intercom calls are established through the
phone’s speaker (don’t have to lift handset)
Hands-Free Operation
Press ON/OFF to put a call on speaker, then hang up and
conduct the call over the speaker.
Headset Operation
user-activated; automatic answer; dial-tone muting
Hold
Brokers, Exclusive, Floating, System
Hot Dial Pad
dial without lifting handset
Hot Line
lift handset (no dialing) - the phone automatically dials a preprogrammed number
Interactive Screens
(available on large-display phones only)
Intercom Calling
Tone, Voice
Key Bank Hold
on DSS/72s
Line Appearances
the same trunk line “appears” (via FF-key) on multiple phones
MCO Line Preference
press ON/OFF to seize an MCO trunk
MCO Trunk Access
access an MCO trunk group to make an outside call; the
system decides which trunk in the group will be used
Meet-Me Answer
answer an intercom page from any phone
Message Waiting/Callback
send a Message-Waiting signal to another phone; dial a code
to automatically callback the Message-Waiting sender
Mute
block audio to the outside party (Tone Calling only)
Name Assignments
Extension, Trunk, SSD, PSD, DID/DNIS, Extension Index,
SSD Index
ICX-4.5-200
ICX (International) issued June 2000
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Chapter 4 - Station Features
70
Section 200 - General Description
Station Feature
Notes
Off-Hook Monitoring
press ON/OFF to put an outside caller on speaker, and
continue to conduct the call through the handset (outside
caller can only hear through the handset)
Off-Hook Signaling
phone “beeps” to alert user of another incoming call
Off-Hook Voice Announce
intercom calls on speaker; originate and receive
On-Hook Dialing
via ON/OFF key, or Hot Dial Pad
One-Touch Keys
for feature access/execution
Paging
internal receive; internal/external access; UNA pickup
Personal Speed Dial (PSD)
up to 20 PSDs per phone; Directory; Name Assignment
(7 char.)
Prime Line Preference
(“Hot Line”) Go off-hook; system automatically dials a
preprogrammed extension number or SSD code.
Redial Last Number
Press the REDIAL key to automatically call the last dialed no.
Ringing Line Preference
Go off-hook to answer an incoming call (don’t have to also
press a key).
Room Monitoring
users can monitor sounds in a room from another extension
Soft Key Variable Mode
(available on small-display phones only) Access another set of
features by switching to Variable Mode.
Speakerphone
(available on speakerphones only)
Speed-Dialing
System (SSD); Personal (PSD); SSD/PSD chaining
Station Callback Display
(available on display phone only)
Station Function List
(available on large-display phone only)
Station Lockout
users can temporarily change their phone’s TRS Class to
restrict others from placing outside calls on it
Step Calling
after calling a busy extension, users can dial only the last digit
of the next extension to transfer to it
System Speed Dial (SSD)
up to 800 SSDs per system; SSD Directory; SSD Name
Assignment (up to 16 char.)
Text Messages
during Call Waiting/OHVA or Camp-On, a user can send one
of 10 pre-programmed messages that will display on the called
extension
Time & Date Display
(available on display phone only)
Timed Reminder
phone issues an alarm tone at a pre-set time
Transfer
screened (transfer/wait for answer) and unscreened (transfer/
hang up)
Trunk Queuing
(for direct trunk access and MCO-1) Users can “queue” (wait in
line for a trunk to become available
Trunk-to-Trunk Connection
connect two outside calls together
Voice Mail Transfer Key
transfer calls to someone’s voice mailbox
Voice Recognition
requires Adapter Kit for each phone
Volume Control
handset monitor (speaker); ringing
Walking TRS
code’s for overriding TRS on a phone
Zip Mode
automatically answer next incoming call during Headset Mode
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 5 - Special Applications
CHAPTER 5 - SPECIAL APPLICATIONS
OVERVIEW
The ICX is designed to accommodate a wide variety of features as described throughout this
document. However, this powerful phone system is also designed to support fast-emerging
technological trends and specialized 3rd-party product integrations. Listed below are some examples.
Private Networking
Companies with two or more offices can benefit from the ICX’s powerful networking features by
establishing private phone connections between the sites. Typically, companies with multiple sites
have a high level of call traffic between them, resulting in astronomical phone bills if they’re using the
public switching network (COs). In a private network, however, the company pays a fixed rental fee
for the private lines, regardless of how often they are used. In fact, the more they’re used, the more
money the company saves. A private network also provides other benefits, such as increased
efficiency by allowing the user to dial an extension number instead of a long-distance number.
The ICX can provide networking features such as:
❑ Network Call Transfers. Allows a call at an extension to be transferred to an extension in
another network PBX.
❑ Network Call Forward. When two systems are linked via a Tie Line, T1 or Analog E&M
connection, this feature allows the user to “free up” one of the two Tie Lines.
❑ Network Extension Calling. Allows you to reach an extension on another ICX. Based on the
number you dial, the ICX network routes the call automatically.
❑ Network Paging. Allows users on one ICX system to page on another ICX, when the appropriate
Class of Service allows.
❑ Network Call Routing (“Closed Numbering”). Allows multiple systems that are interconnected
in a network, to direct calls to a specific tie line based on the number dialed (the call does not
leave the network). This allows intercom calls to be conducted between locations that would
normally be considered long-distance calling.
❑ Tandem Connection. Allows calls over network tie lines to be automatically routed to another
PBX, out to the public network, or to internal extensions. The tandem relay function increases
network efficiency via automatic routing methods between multiple PBXs, thus reducing the
number of tie lines needed.
❑ Centralized Attendant. Via tie-line routing, operator calls and associated operator functions
(paging, transfer, reversion for unanswered calls) are performed from one Attendant position in
the network.
❑ Centralized Voice Mail. One voice mail system, installed in one of the network PBXs, serves all
extensions in the network. The functions needed for voice mail operation (Call Forwarding to the
user’s mailbox, Priority Message-Waiting to indicate the mailbox message on the user’s phone,
and MSG ID Notification for accessing the mailbox and retrieving messages) are simply
programmed to be routed over the tie lines.
❑ Q-sig Interface. Multiple sites (called “nodes”) can be tied together through network trunk lines,
so that (for example) when one site closes for the day, another node across the country can pick
ICX-4.5-200
ICX (International) issued June 2000
71
Chapter 5 - Special Applications
Section 200 - General Description
up their calls. Network users can also turn a long-distance call into a local one, by accessing
another (long-distance) node and then dialing the (local) number.
These powerful networking functions are facilitated by the following ICX hardware connections:
❑ AC15/E&M Tie Lines. Multiple ICX sites can be connected over leased voice lines.
COMPUTER TELEPHONY INTEGRATION (CTI)
CTI technology ties computers and phone systems together, allowing phone users to combine the
advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a
powerful tool for increasing customer satisfaction, which in turn increases sales for the company that
has CTI built into their phone system. For example:
❑ Customer information could be automatically displayed on a Customer Representative’s
computer screen, based on the caller’s phone number.
❑ A computer-based phone directory could be used to look up a phone number, and select it onscreen to automatically place the call.
❑ PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a
computer icon or responding to a screen prompt (no more trying to remember a feature access
code or sequence).
Panasonic is constantly developing new, more powerful CTI applications to work with the ICX. These
are the CTI products that are currently available:
PC PHONE
Our PC Phone is effectively a “Super-Executive Keyphone” which is designed to replace an
extension phone. Comprised of a PC card (installed inside the computer), application software, and
various connecting items (leads, handset, headset, etc.), the PC Phone connects to a ICX extension
port and provides a sophisticated “on-screen” phone for the end-user. Some of the PC Phone’s many
features are:
❑ Flexible configuration. It’s easily configured by size or by features, to provide a simple interface
that the end-user can customize to his/her exact requirements.
❑ Easy to use. ICX features are easily selected via on-screen menus, tool bars, and
programmable keys, without the need to consult a user guide.
❑ Online help. An easy-to-search help facility is available that describes all PC Phone features.
❑ Directory. An unlimited database of contacts that can be searched by name, address, etc.,
allowing easy dealing of internal or external calls.
❑ Caller ID. End-users can identify incoming callers by the number they’re calling from (if the CO
supports Caller ID functionality).
❑ Call logging. The PC Phone can record and report every incoming and outgoing call with time,
date, duration, calling/called name from directory, etc.
System Requirements for PC Phone
• CPC-96, CPC-288, or ICX (all versions)
• an 80486 or compatible processor, running at 33 MHz or higher
• 8MB of RAM
• 1.44MB (3-1/2”) floppy disk drive
• Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51
72
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
•
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Chapter 5 - Special Applications
Windows-compatible mouse
1 spare ISA expansion slot
PC Phone Connectivity
PC ATTENDANT CONSOLE
The PC Attendant Console is for the receptionist/operator position. It is designed to replace the
DSS/72 console & keyphone combination that’s commonly used as the Attendant.
This product is offered in two capacities: a 2-port solution (equivalent to one 24-key phone with one
DSS/72 console) which is capable of monitoring up to 96 ports; and a 6-port solution (equivalent to
one 24-key phone with five DSS/72 consoles) which supports a maximum of 384 ports.
In addition to providing all the features of a PC Phone, the PC Attendant Console will also offer:
❑ Flexible, scalable Busy Lamp Field (BLF). One Console can display up to 384 BLFs.
❑ Line prioritization. The PC Attendant Console can assign priorities to incoming calls
independent and separate from ICX priorities.
❑ Reporting. The PC Attendant Console can produce graphical and text reports on system and
operator performance.
System Requirements for PC Attendant Console/96
(same as PC Phone)
• CPC-96, CPC-288, or CPC-576 (all versions)
ICX-4.5-200
ICX (International) issued June 2000
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Chapter 5 - Special Applications
•
•
•
•
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Section 200 - General Description
an 80486 or compatible processor, running at 33 MHz or higher
8MB of RAM
1.44MB (3-1/2”) floppy disk drive
Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51
Windows-compatible mouse
1 spare ISA expansion slot
System Requirements for PC Attendant Console/384
• CPC-96, CPC-288, or CPC-576 (all versions)
• an 80486 or compatible processor, running at 33 MHz or higher
• 8MB of RAM
• 1.44MB (3-1/2”) floppy disk drive
• Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51
• Windows-compatible mouse
• 3 spare ISA expansion slots
PC Attendant Console Connectivity
74
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 5 - Special Applications
VOICE MAIL
With the ICX, Voice Mail can either be built-in (installed and programmed internally) or built-out (a
third-party application hooked up to the phone system). Both are explained below.
BUILT-IN VOICE MAIL WITH 2-WAY CALL RECORDING
The ICX’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this
option is installed inside the ICX cabinet, and it is customized in system programming.
Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for
general use. Up to 16 users can simultaneously access a single Voice Mail system. A multiple-cabinet
system can support up to 4 Voice Mail systems (minimum 4-cabinet configuration).
These are some of the functions of Built-In Voice Mail:
❑ Extensions can be automatically assigned mailboxes (the mailbox number is the same as the
extension number).
❑ General-use mailboxes can be set up.
❑ Basic functions of Auto Attendant and backup call answering can be programmed.
❑ Messages can be “broadcast” (copied) to multiple extensions.
❑ Calls can be evenly distributed to different mailboxes during auto-answer mode.
❑ 2-way call recording can be performed. A recording can be either automatically or manually
stored as a message in any mailbox.
❑ 1-digit intercom dealing can be used during Voice Mail service (for example, the caller wants to
transfer himself to another extension after leaving a message).
❑ Automatic notification of a mailbox message to an outside pager or phone number can be
programmed.
Specifications for Built-In Voice Mail:
Maximum Number of Mailboxes: 254
Maximum Message Storage Time: 40 hours
THIRD-PARTY VOICE MAIL SUPPORT
The ICX also provides features for external Voice Mail products from a third-party vendor. Some of
these features are explained below.
NOTE: The fact that the ICX offers these features does NOT guarantee that all features offered by the
third-party Voice Mail manufacturer will work with the ICX.
VOICE MAIL TRANSFER KEYS
Description:
Users can program any one-touch key on their phones to transfer to a mailbox without waiting for
the Voice Mail system to answer. Two Transfer Keys are available. One can be used for external
transfers to greetings, and the other for external transfers without greetings.
Benefits:
•
ICX-4.5-200
Calls can be transferred to a personal mailbox faster, with fewer buttons to press.
ICX (International) issued June 2000
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Chapter 5 - Special Applications
Section 200 - General Description
MSG KEY
Description:
Large-Display phone users can program the MSG key to retrieve their Voice Mail messages.
Benefits:
•
The MSG key is already labeled; it’s simple to remember and simple to press.
ONE-TOUCH KEY FOR VOICE MAIL
Description:
Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The
dial number for Voice Mail along with the user’s password can be stored under the key. If this
feature is programmed on an FF-key or DSS key, the key will flash red when a new message is
left in your voice mailbox. This key can also be used by the Attendant to transfer a caller into a
specific person’s mailbox, by hitting the Voice Mail key and the DSS key for that person.
Benefits:
•
Allows a station user to have a larger message waiting lamp for Voice Mail and a
quicker way to retrieve messages from Voice Mail.
ANSWER SUPERVISION FOR VOICE MAIL
Description:
The ICX can be programmed to send an answer supervision signal to a 3rd-party Voice Mail or
Auto Attendant system, when the extension user answers a call. (Voice Mail doesn’t wait for the
ringing to stop before releasing the call.)
Benefits:
•
•
Voice Mail releases calls to the extension more quickly.
The one-touch access and flashing key serves as an excellent tool for prompt voice
mail interaction.
DID TO VOICE MAIL
Description:
DID numbers can be assigned to ring directly to a voice mailbox that is not associated with a
physical station. When the Voice Mail answers the DID call, automatic digits can be sent to route
the call to a specific personal mailbox.
Benefits:
•
Station equipment doesn’t have to be used for routing incoming DID calls to specific
mailboxes.
FOLLOW-ALONG IDENTIFICATION
Description:
When your extension is forwarded to Voice Mail, this feature sends a string of digits when Voice
Mail answers. This enables the outside caller to skip the Voice Mail main greeting, forwarding
directly to a personal mailbox. Any combination of digits 0-9, pause, and # (maximum 16) can
be programmed to make this feature work, depending on what the Voice Mail manufacturer
requires.
*
Benefits:
•
76
Outside callers are not inconvenienced by having to dial extra digits to reach a
personal greeting.
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 5 - Special Applications
POSITIVE DISCONNECT
Description:
Analog station ports can generate a positive disconnect (open loop) to devices that are attached
to them upon hang-up.
Benefits:
•
Sending this signal allows quick disconnection from third-party Voice Mail or similar
devices.
Automatic Call Distribution (ACD)
ACD provides efficient presentation, handling, and management of incoming calls for phone systems
that experience heavy call traffic. Calls can be evenly (or fairly) distributed to different groups of
specialized users, called “agents.” And call traffic data can be sent to a PC computer or printer
through the ICX’s RS232C serial port.
BUILT-IN ACD
Panasonic’s Built-In ACD offers low-cost, easy installation, programming, and operation of ACD
functionality. Some of the strong points of this product are:
❑ One-vendor solution. There is only one place you have to call - Panasonic - to support and
service your ACD. Saves time and eliminates miscommunication.
❑ Easy installation. This is a card-type product. All you have to do is insert the unit into the ICX
cabinet, and enter a few program settings for it. You don’t need to wire any cable or install any
awkward, extra equipment.
❑ Simple operation. Agents can use our Large-LCD phones to handle calls efficiently. Agent
features can be performed simply by following the prompts displayed on the LCD.
❑ Easy programming and flexibility. Use a Large-LCD phone to enter the ICX programming
mode, and go to one area of settings specifically for ACD. No special equipment or complicated
programming is required.
❑ Powerful ACD functionality. Incoming calls can be routed to the first available agent, or
transferred to Voice Mail. Supervisors can instantly access the current status of all agents. MIS
reports can be generated.
The ACD software can be designed to efficiently handle incoming calls to a group of phones,
especially when the entire group is busy. At this point, the caller will be directed to a recording
asking the caller to hold, then sent to a Music-On-Hold source until an agent becomes available.
These processing steps are totally flexible and can be changed easily by the supervisor at any
time. Utilizing the Large-Screen Display phone, the supervisor can edit the existing script and
change the routing. For example, perhaps the office is closed as a result of weather conditions.
At this point, the supervisor can edit the script and record a special greeting for incoming callers.
This type of quick programmability will greatly increase customer satisfaction.
❑ Reporting. Of course, reports are crucial for the group’s activities. These reports can give you
enough information to make intelligent staffing decisions. Unlike most of the competition, the ICX
ACD system comes complete with reporting capabilities standard! Choose from individual agent
activity by week, day, etc., or choose an entire group.
❑ Silent Monitoring. ACD supervisors can monitor calls between ACD agents and callers without
the knowledge of either party.
ICX-4.5-200
ICX (International) issued June 2000
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Chapter 5 - Special Applications
•
•
•
•
•
•
•
•
•
•
•
•
78
Section 200 - General Description
Agent IDs per Group: 64
Maximum Agent IDs per ACD Unit: 64
Number of Agents Simultaneously Logged In: 32
Supervisor IDs per Group: 1
Supervisor IDs per ACD Unit: 6
Voice Ports per Group: 4
Voice Ports per ACD Unit: 4
Music Ports: 1 (on main unit/external MOH source)
MIS Monitor Ports: 1 (RS232C 9600bps)
Guidance Length: 1-96 seconds (changeable)
Number of Guidance Messages: 1-6 (changeable)
Total Guidance Recording Time Allowed: 96 seconds
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 6 - Specifications
CHAPTER 6 - SPECIFICATIONS
Overview
This chapter provides detailed lists of all system specifications in an easy-to-follow table format.
Note: The following specifications are subject to change without notice.
Electrical Characteristics
Power Supply
Equipment
Specification/Requirements
All ICX Cabinets
100-240 volts AC + 10% 60 Hz
Primary Power Input @ AC:
AC Frequency:
Watts per cabinet (continuous):
Watts for 6-cabinet system (continuous):
85 to 276 volts AC
50/60 Hz
360 watts
2,160 watts
Maximum Peak AC Input Current 1 cabinet:
2 cabinets:
3 cabinets:
4 cabinets:
5 cabinets:
6 cabinets:
3.3 A
6.6 A
9.9 A
13.2 A
16.5 A
19.8 A
DC Voltage Output Specification:
–24 volts DC (–26.0 to –27.6 volts DC)
+5 volts DC (+4.9 to +5.3 volts DC)
AEC (8-circuit card that supports single-line devices
such as rotary and DTMF standard phones; FAX
machines; dictation equipment; etc.) Ring Voltage:
Ringing Capability:
150 volts p-p
2.0 REN per circuit
Traffic Rating Characteristics:
5.4 HCS per station system-wide
ICX key telephones
3 watts maximum (powered from the ICX)
Battery Backup
Equipment
Specification
Battery Pack: (Part No. VB-44025)
Capacity (with maximum traffic):
30 minutes
Battery Charger Characteristics Charger:
Nominal Voltage:
Battery Discharge Cut-Off Voltage:
Floating charge
27.2 volts
21.0 + 0.3 volts DC
ICX-4.5-200
ICX (International) issued June 2000
79
Chapter 6 - Specifications
Section 200 - General Description
Environmental Requirements
Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail)
Environmental Conditions
Requirements
Temperature
0 to 40 degrees C (32 to 104 degrees F)
Relative Humidity
30% to 90% non-condensing
Storage Temperature
–20 to +60 degrees C (–4 to +140 degrees F)
Temperature and Humidity Requirements (Built-In Voice Mail operation only)
Environmental Conditions
Requirements
Temperature
5 to 35 degrees C (41 to 95 degrees F)
Relative Humidity
30% to 90% non-condensing
Dimensions and Weight for Single-Cabinet Systems and Telephones
Item
Base Cabinet
Expansion Cabinet
68 W x 27.5 D x 52 H
(including top panel)
68 W x 27.5 D x 43.5 H
(not including top panel)
Dimensions (H x W x D in cm)
Cabinet
Large-Display phone
10.5 x 18.7 x 23
Other key phones
9.5 x 18.7 x 23
DSLT
8 x 18.7 x 23.2
DSS/72
7.5 x 12.2 x 23.3
EM/24
7.5 x 6 x 23.3
Weight (kg)
Cabinet
approximately 20 kg
approximately 20 kg
Large-Display phone
1.04 kg
Other key phones
1.0 kg
DSLT
.73 kg
DSS/72
.5 kg
EM/24
.43 kg
Dimensions and Weight for Single-Cabinet Systems and Telephones
Base Cabinet
Expansion Cabinet
68 W x 27.5 D x 52 H
(including top panel)
68 W x 27.5 D x 43.5 H
(not including top panel)
Dimensions (H x W x D in cm)
Cabinet
VB-44225
10.5 x 18.7 x 23
Other key telephones
9.5 x 18.7 x 23
DSLT
8 x 18.7 x 23.2
DSS/72
7.5 x 12.2 x 23.3
EM/24
7.5 x 6 x 23.3
Weight (kg)
Cabinet
80
approximately 20 kg
ICX (International) issued June 2000
approximately 20 kg
ICX-4.5-200
Section 200 - General Description
Chapter 6 - Specifications
Base Cabinet
Expansion Cabinet
VB-44225
1.04 kg
Other key telephones
1.0 kg
DSLT
.73 kg
DSS/72
.5 kg
EM/24
.43 kg
ICX-4.5-200
ICX (International) issued June 2000
81
Chapter 6 - Specifications
Section 200 - General Description
Resource Maximums
Line Capacities
System Resources
1 Cabinet
Ports (CO line or Station)
2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets
96
192
288
Speech Path Switching
(CO line/Station)
384
480
576
Nonblocking
Feature-Related Capacities
Maximum for
Resource
1 Cabinet
CPU Configuration
2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets
CPC-96
-----
-----
CPC-288
-----
-----
-----
-----
-----
-----
CPC-576
Interconnection Cabling
-----
1
2
3
4
5
Ground Start Trunks
96
192
288
384
480
576
T-point ISDN-BRI (channels)
48
96
144
192
240
288
T-point ISDN-PRI (8/16/24/
30ch.)
3
6
9
12
15
18
DID (Trunks) (HK)
96
192
288
384
480
576
E&M (Tie-Lines) (HK/TW)
48
96
144
192
240
288
AC15 (Tie-Lines) (UK)
48
96
144
192
240
288
AEC (Extensions)
96
192
288
384
480
576
DEC (Extensions)
96
192
288
384
480
576
S-point ISDN-BRI (channels)
48
96
144
192
240
288
S-point ISDN-PRI (channels)
3
6
9
12
15
18
EM/24 Unit
96
192
288
384
480
576
DSS/72 Console
12
24
36
48
60
72
3-Party Conference (no card
required)
8
8
8
8
8
8
8-Party Conference (requires 4
1 CONF card per cabinet)
8
12
16
20
24
DTMF Unit
1
2
3
4
5
6
Built-In ACD Unit
1
2
2
2
2
2
Built-In Voice Mail Unit
1
2
3
4
4
4
Digital Keyphone equipped
Appearance key
Simultaneous Ringing
Extension
Traffic Condition
5.4 HCS
Speech Path
82
Time division PCM method
MCO Tenant Groups
12
24
36
48
60
72
MCO Trunk Groups
99
99
99
99
99
99
SSD Bins
800
800
800
800
800
800
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 6 - Specifications
Maximum for
Resource
PSD Bins
1 Cabinet
20
2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets
20
20
20
20
20
SSD/PSD String Length
24
24
24
24
24
24
SSD Name Length
16
16
16
16
16
16
PSD Name Length
7
7
7
7
7
7
Trunk Name Length
10
10
10
10
10
10
Extension Name Length
10
10
10
10
10
10
Attendant Group
1
1
1
1
1
1
Attendant Group Members
20
20
20
20
20
20
Ext. Hunt Groups
12
24
36
48
60
72
Ext. Hunt Group Members
20
20
20
20
20
20
External Page Port
1
1
1
1
1
1
External Relay Control Port
5
5
5
5
5
5
Message Waiting Set (High
Priority) (per Ext.)
1
1
1
1
1
1
Message Waiting Set (Normal 4
Priority) (per Ext.)
4
4
4
4
4
Hot Dial Pad Extensions
(Digital)
96
192
288
384
480
576
Hot Lines
20
20
20
20
20
20
Virtual Ports
96
192
288
384
480
576
Extension COS
16
16
16
16
16
16
Trunk COS
16
16
16
16
16
16
TRS Class
50
50
50
50
50
50
ARS/TRS: Leading Digit
100
Strings (max. 10 digits/string)
100
100
100
100
100
ARS/TRS: Follow Digit
Strings (max. 8 digits/string)
500
500
500
500
500
500
ARS: Time List Tables
4
4
4
4
4
4
ARS: Time List Entries (per
Table)
50
50
50
50
50
50
ARS: Route List Paths
100
100
100
100
100
100
ARS: Digit Modify Strings
50
50
50
50
50
50
Authorization Codes-LCR (UK 8
use)
8
8
8
8
8
Alphatagging
200
200
200
200
200
200
DID/DNIS Tables
2
2
2
2
2
2
DID/DNIS Numbers (per
Table)
96
192
288
384
480
576
ISDN S-point DID Numbers
200
200
200
200
200
200
MSN Numbers
50
50
50
50
50
50
Closed Numbers
150
150
150
150
150
150
Tandem Exchange Numbers
50
50
50
50
50
50
Account Codes: Digit Length 10
10
10
10
10
10
Account Codes: Verified
500
500
500
500
500
ICX-4.5-200
500
ICX (International) issued June 2000
83
Chapter 6 - Specifications
Section 200 - General Description
Maximum for
Resource
1 Cabinet
2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets
Account Codes: Verified
Digits
4
4
4
4
4
4
Call Pickup Groups
12
24
36
48
60
72
Paging Groups
10
10
10
10
10
10
Paging Group Members
72
72
72
72
72
72
Hardware Maximums
Maximum Quantity For
Part No.
Description
1
2
3
4
5
6
Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets
Main Cabinet
VB-44010
40 ports Main Cabinet
1
VB-44020
96 ports Main Cabinet
1
1
2
2
3
3
VB-44021
96 ports Expand Main Cabinet
-
1
1
2
2
3
Station Equipment
VB-44023
Switch Box
N/A
1
1
1
2
2
VB-44024
Connection Metal Kit-
-
1
1
1
1
1
VB-44101
Voice Recognition Adaptor
96
192
288
384
480
576
VB-44220TX 12-key Standard Phone
VB-D411
96
192
288
384
480
576
VB-44221HK 12-key Speakerphone
96
192
288
384
480
576
12-key Small-Display Speakerphone (2- 96
line LCD)
192
288
384
480
576
VB-44224
12-key Small-Display Speakerphone (2- 96
VB-D411DSV line LCD) with voice recognition
capability
192
288
384
480
576
VB-44225
12-key Large-Display Speakerphone (7- 96
VB-D411LDS line LCD)
192
288
384
480
576
VB-44223
VB-D411DS
24-key Display Phone (No
speakerphone)
96
192
288
384
480
576
VB-D611D
VB-44233
VB-D611DS
24-key Small-Display Speakerphone (2- 96
line LCD)
192
288
384
480
576
VB-44310
24-key Expansion Module (EM/24)
48
96
144
192
240
288
VB-44320
72-key DSS/BLF Module (DSS/72)
12
24
36
48
60
72
Common Equipment
84
VB-44181
SCC: service circuit card
1
1
1
1
1
1
VB-44182
RAI Unit
1
1
1
1
1
1
VB-44410
CPC-96: call processor card
1
N/A
N/A
N/A
N/A
N/A
VB-444201
CPC-288: call processor card
1
1
1
N/A
N/A
N/A
VB-444202
TSW-288: time switch card
1
1
1
N/A
N/A
N/A
VB-444301
CPC-576: call processor card
1
1
1
1
1
1
VB-444302
TSW-576: time switch card
1
1
1
1
1
1
VB-44431
PC card 576
1
1
1
1
1
1
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 6 - Specifications
Maximum Quantity For
Part No.
Description
1
2
3
4
5
6
Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets
VB-44450
Connection Cable Kit
1
VB-44451
CBL: building-block expansion card
N/A
1
2
3
4
5
VB-44452
CBLDBS: connection cable card for
DBS (1 per DBS cabinet)
N/A
1
2
2
2
2
Telephone Company Interfaces
VB-43551
CID: Caller ID 8-circuit daughter board
(HK)
12
24
36
48
60
72
VB-44460
SYNC: Sync Unit
1
1
1
1
1
1
VB-44510
LTRK/8: loop start trunk card (8-port)
12
24
36
48
60
72
VB-44520
DID: Direct Inward Dial trunk card (8port): HK
12
24
36
48
60
72
VB-44530
BRI: Basic Rate Interface card (T-point) 12
24
36
48
60
72
VB-44540
PRI: Primary Rate Interface card (T/Spoint)
3
6
9
12
15
18
VB-44570
AC15: Tie Line trunk card (4-port): UK
3
6
9
12
15
18
VB-44560
E&M/4: Tie Line trunk card (4-port): HK 12
24
36
42
60
72
Station Interfaces
VB-44110
MFR/8: DTMF signal receiver for 8 SLT 1
lines
2
3
4
5
6
VB-44610
DEC: digital extension card (8-port)
12
24
36
48
60
72
VB-446230
AEC: analog extension card (8-port)
12
24
36
48
60
72
VB-44630
BRI: Basic Rate Interface card (S-point) 12
24
36
48
60
72
VB-44540
PRI: Primary Rate Interface card (T/Spoint), Q-sig Interface Card
3
6
9
12
15
18
Optional Equipment
VB-44120
8-party Conference Card
3
6
9
12
15
18
VB-43702
One-Line SLT Adaptor
96
192
288
384
480
576
VB-43703
Power Failure Unit (4-line)
24
48
72
96
120
144
VB-3473
Doorphone Adapter
96
192
288
384
480
576
VL-568GPEX Doorphone
VL-582APEX
192
384
576
768
860
1152
VB-44025
Built-in System Backup Battery Kit
(2 batteries per kit)
1
2
3
4
5
6
VB-44022
-48V Power Supply
1
1
1
1
1
1s
VB-44140
Built-In ACD Unit
1
2
2
2
2
2
VB-44150
Voice processing card/8-port (VM only) 2
4
6
8
8
8
VB-44160
Voice processing card/4-port (VM/ACD) 2
4
6
8
9
10
VB-44170
Built-In VM Unit
2
3
4
4
4
VB-44171
HDD for replacement
ICX-4.5-200
1
ICX (International) issued June 2000
85
Chapter 6 - Specifications
Section 200 - General Description
Maximum Quantity For
Part No.
Description
VB-44330
PC Attendant Console 96
(1 Ext. + 1 DSS per Console unit)
VB-44331
1
2
3
4
5
6
Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets
12
24
36
48
60
72
PC Attendant Console 384
2
(1 Ext. + up to 5 DSSs per Console unit)
4
7
9
12
14
VB-44332
PC Phone
(1 Ext. per PC Phone unit)
96
192
288
384
480
576
(none)
PC Customize Tool
1
1
1
1
1
1
Note: These maximums are based on overall CO line capacities. They do not allow for CO lines used for outside lines.
86
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 6 - Specifications
Cabling Specifications
Maximum Cabling Distances
Loop Type Resistance
Key Telephone, EM/24
DSS/72
SLT
Resistance
40 Ohms
20 Ohms
100 Ohms
Doorphone (loop between the 10 Ohms
ICX and Doorphone Adapters)
Doorphone (loop between the
Doorphone Adapter and the
Doorphone)
10 Ohms
Cable Gauge (AWG)
Maximum Cabling Length in Feet
(distance from the ICX)
22
1239
24
779
26
490
22
619
24
330
26
245
22
3097
24
1948
26
1225
22
309
24
194
26
122
22
1239
24
779
26
490
NOTE: If a TAPI box or Voice Response Telephone Adapter is installed with the telephone, the measured resistance must be
less than 20 Ohms and the maximum cabling distance reduced in half compared to a standard key telephone.
ICX-4.5-200
ICX (International) issued June 2000
87
Chapter 6 - Specifications
Section 200 - General Description
Voice/Data Transmission
Voice Path from Digital Keyphones to the ICX
Channel
Speed
Overall communications path
256 kbps
D-channel data
16 kbps
B-channel data
64 kbps
Data Communication Ports
Port
Serial Port 1
Maintenance (Built-in)
(Emergency)
Serial Port 2
88
Parameters
Interface:
RS232-C
Baud rate:
300, 600, 1200, 2400, 4800, 9600 Bps
Parity:
Even, odd, none
Stop bit length:
2 or 1
Data bit length:
7 or 8
Baud rate:
300
Stop bit length:
1
Data bit length:
8
Parity:
None
Interface:
RS232-C
Baud rate:
300, 600, 1200, 2400, 4800, 9600 Bps
Parity:
Even, odd, none
Stop bit length:
2 or 1
Data bit length:
7 or 8
ICX (International) issued June 2000
ICX-4.5-200
Section 200 - General Description
Chapter 6 - Specifications
Signaling Characteristics
Signaling to CO
Item
Specification
Dial pulse
8 to 11 pulses per second
Break ratio
58% to 64%
Minimum pause
0.7 to 1.0 seconds
Trunk start signaling
Loop or ground start; E&M wink or immediate start
Transmission Specifications
Item
Specification
Impedance
600 Ohms
Overload level
600 Ohms
Insertion Loss
CO trunk to analog station
0 dB
Analog station to CO trunk
0 dB
CO trunk to digital station
0 dB
Digital station to CO trunk
0 dB
Digital station to digital station
6 dB
Digital station to analog station
6 dB
Analog station to digital station
6 dB
Analog station to analog station
6 dB
DTMF Frequencies
ICX-4.5-200
Digit
Frequency (Hz)
1
700 + 1200
2
700 + 1340
3
700 + 1480
4
760 + 1200
5
760 + 1340
6
760 + 1480
7
860 + 1200
8
860 + 1340
9
860 + 1480
0
940 + 1340
*
940 + 1200
#
940 + 1480
ICX (International) issued June 2000
89
Chapter 6 - Specifications
90
Section 200 - General Description
ICX (International) issued June 2000
ICX-4.5-200
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