Panasonic | KXTD612NE | $type.subName | Panasonic KXTD612NE

Panasonic KXTD612NE
The Panasonic KX-TD612
is a communication
system that is fully ready
to support smallbusiness management in
the dynamics of the
Internet age. Equipped
with cutting-edge digital
functions and flexibility
to comply with your
KX-TD612
changing management
style, it can grow as your
Digital Super Hybrid System
General Description
business grows.
version 2
Compact, intelligent, and
perfected with
Panasonic’s tried and
true reliability, it is
designed to provide you
with many years of
dependable service.
O v e r v ie w
2
D ig ita l S y s t e m Te le p h o n e s
5
C a ll D is tr ib u t io n
7
M e s s a g in g A p p lic a t io n s
12
C a ll F o r w a r d in g
14
C a llin g a B u s y P a r t y
15
U s in g IS D N Te r m in a ls
16
U s in g C T I A p p lic a t io n s
17
A c c e s s in g th e In te r n e t
17
G e tt in g S p e e d y S u p p o r t f r o m Yo u r D e a le r
17
O th e r U s e fu l F e a tu r e s
18
Overview
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KX-TD612
MAX. 8 Digital System Telephones
BRI-1 (T0)
BRI-2 (T0/S0)
BRI-3 (T0/S0)
Digital System Telephone
TD61280 *1
KX-TVP50
MAX. 4 Single Line Telephones
Single Line Telephone
Cordless Telephone
FAX
MAX. 2 ISDN S0-Bus
TD61281 *2
PC with ISDN card
ISDN Telephone
Serial Interface (RS-232C) for:
•
•
•
•
PC Programming
Internet Connection
SMDR
CTI
or
PC
Printer
Doorphone/Door Opener 1
TD61260 *3
Doorphone/Door Opener 2, 3
Doorphone
Door Opener
Doorphone
Door Opener
Doorphone
Door Opener
External Pager
Voice Message
Card
TD61291 *4
External Music Source
External Relay
Second Ringer Relay
Backup Battery
Fig. 2-1 System C onnection Diagram
Option Cards
*1 An additional KX-TD61280 BRI card provides 1 additional BRI (2 channels).
*2 An additional KX-TD61281 Analogue CO Expansion Card provides 1 analogue CO line to maintain old telephone
number or to connect external device such as GSM Gateway.
Cannot be used with the KX-TD61260 Doorphone/Door Opener card.
*3 An additional KX-TD61260 Doorphone/Door Opener card provides 2 additional Doorphones/Door Openers.
Cannot be used with the KX-TD61281 Analogue CO Expansion card.
*4 An additional KX-TD61291 Voice Message card provides a maximum of 60 minutes worth of recording space.
Overview
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The Alphanumeric Display and Jog-Dial
The Liquid Crystal Display (LCD) simplifies your
telephone operation by showing various types of
system information, including incoming caller’s
name and number, date and time, and extension
lists. Through visual prompts in combination
with Jog-Dial, you can access:
Jog Dial
Caller ID Information
Recent Call Log Information
Call Directory and
Speed Dialling Numbers
System Features
Fig. 3-1 The Alphanumeric Display and Jog Dial
Programmable Keys with Dual Colour LED
To achieve efficient call handling with
one-touch operation, you can assign
the programmable keys to various
system features. Each key is
equipped with a dual colour
(Red/Green) LED that shows helpful
information such as the line status,
extension status, and feature on/off.
D S S 04
CLIP
D S S 03
CLIP
D S S 02
D DI
Sales
D S S 01
D DI
Service
CO 02
Log-in
/o ut
CO 01
Tokyo
Bra nch
Fig. 3-2 Programm able Keys with Dual C olour LED
Overview
eXtra Device Port (XDP)
The Digital System Telephone has a special jack, called XDP, to which you can
connect any single line device, including a PC with modem. They may have
different extension numbers (Independent Mode), or share the same one
(Parallel Mode).
• In the Independent Mode, you can, for instance, transmit data while
talking on the phone. Simply put, XDP doubles extension capacity of the
system without any additional cost.
• In the Parallel Mode, you can answer a call from either the Digital
System Telephone or the connected device (e.g., a cordless telephone).
Calls can be transferred easily between the two devices, simply by going
off-hook. When a PC is connected, you can dial from the PC using its
database and talk with the Digital System Telephone by simply lifting the
handset.
If you do not use XDP jack on the Digital System Telephone, it is possible to
install a Single Line Telephone by wiring from the main unit directly as
Independent or Parallel Mode.
Independent Mode
2-wire
4-wire
Ext. Port
Ext. 100
Ext. 101
Direct Wiring
2-wire
Ext. 200
Ext. Port
2-wire
Ext. 201
KX-TD612
Fig. 4-1 Independent Mode
Parallel Mode
2-wire
4-wire
Ext. Port
Ext. 100
Ext. 100
Direct Wiring
2-wire
Ext. 200
Ext. Port
2-wire
Ext. 200
KX-TD612
Fig. 4-2 Parallel Mode
D i g i t a l S y s t e m Te l e p h o n e s
KX-T7536: Digital System Telephone
• 6-line x 24-character LCD display
• 12 programmable CO keys with dual
colour LED
• 12-CO-key Add-On Module (KXT7545) Connectivity
• eXtra Device Port (XDP)
• Jog-Dial
• Hands-free Speakerphone
• Message Waiting Lamp
• Wall Mountable
KX-T7533: Digital System Telephone
• 3-line x 16-character LCD display
• 12 programmable CO keys with dual
colour LED
• 12-CO-key Add-On Module (KXT7545) Connectivity
• eXtra Device Port (XDP)
• Jog-Dial
• Hands-free Speakerphone
• Message Waiting Lamp
• Wall Mountable
KX-T7531: Digital System Telephone
• 1-line x 16-character LCD display
• 12 programmable CO keys with dual
colour LED
• 12-CO-key Add-On Module (KXT7545) Connectivity
• eXtra Device Port (XDP)
• Jog-Dial
• Hands-free Speakerphone
• Message Waiting Lamp
• Wall Mountable
KX-T7550: Digital System Telephone
• 12 programmable CO keys with dual
colour LED
• 12-CO-key Add-On Module (KXT7545) Connectivity
• eXtra Device Port (XDP)
• Jog-Dial
• Monitor
• Message Waiting Lamp
• Wall Mountable
Digital
System
Telephones
KX-T7565: Digital System Telephone
• 1-line x 16-character LCD display
• 8 programmable CO keys with dual
colour LED
• Hands-free Speakerphone
• Message Waiting Lamp
(Programmable)
• Wall Mountable
KX-T7560: Digital System Telephone
• 8 programmable CO keys with dual
colour LED
• Monitor
• Message Waiting Lamp
(Programmable)
• Wall Mountable
All Digital System Telephones
are available in black or white
colour.
KX-T7540: DSS Console
• 66 Direct Station Selection (DSS)
Keys with Busy Lamp Field (BLF)
• Wall Mountable
• Physically attached to Digital System
Telephone by a screw
(A DSS Console requires 1 Digital
System Telephone extension port.)
KX-T7541: DSS Console
• 48 Direct Station Selection (DSS)
Keys with Busy Lamp Field (BLF)
• Answer/Release button
• Wall Mountable
• Physically attached to Digital System
Telephone by a screw
(A DSS Console requires 1 Digital
System Telephone extension port.)
KX-T7545: 12-CO-Key Add-On Module
• Wall Mountable
• Physically attached to Digital System
Telephone by a screw
• Compatible with
T7536/T7533/T7531/T7550
Call Distribution
í
The KX-TD612 supports many advanced digital functions one of those will
distribute incoming outside calls automatically for you. By analysing
DDI/MSN*1 numbers or CLIP*2 information, the system can direct calls to
ring specific extensions only.
•
•
•
Sixty Call Distribution Patterns (Handling Tables) can be programmed.
Maximum of 500 CLIP numbers and 200 DDI/MSN numbers
(consisting of up to 32 digits) can be registered, and each registered
number can be programmed to select one of 60 Call Distribution
Patterns.
It is also possible to program different Call Distribution Patterns for day
and night.
1
* DDI (Direct Dialling In)/MSN
(Multiple Subscriber Number):
One of ISDN services to
provide specific numbers to
each extension for direct
access from outside.
2
* CLIP (Calling Line
Identification Presentation):
Caller ID information; one of
ISDN services to display the
calling party's number on the
receiving telephone.
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The system can distribute the incoming calls in a variety of ways. Effective
utilisation of various Call Distribution Patterns will improve the call
management.
Regular Office Call Distribution
Depending on CLIP/DDI/MSN, it is possible to ring either only 1 extension or
several extensions.
• When only 1 extension is set to ring, its owner can forward the caller to
an appropriate message taker (the Personal or Company Message Box*)
to take messages.
• When more than 1 extension has been set to ring, it is possible to set
different ringing timing for each extension (Delayed Ringing).
DDI
477-1001
KX-TD612
DDI
477-1002
* Voice Message Card is
required. (KX-TD61291)
Ext. 201
Ext. 202
Ext. 203
Fig. 7-1 Regular Office C all Distribution
Call
Distribution
Group Call Distribution
1
* A maximum of 32 Hunting
Groups can be established in
the system.
2
* Voice Message Card is
required. (KX-TD61291)
The incoming calls can be distributed to appropriate groups of extensions. To
realise this treatment, you can programme the system to direct these callers to
a specific hunting group*1. It is also possible to assign a backup extension to
the group for the caller to overflow, if not answered within a specified period of
time. The backup destination can also be a Campany Message Box*2.
DDI
477-2001
Overflow
Sales
KX-TD612
Backup
Extension
DDI
477-2002
Service
Fig. 8-1 Group C all Distribution
With the Group Call Distribution, the following hunting patterns are available:
Simultaneous Ring
When a call comes in to a Simultaneous Ring group, all available extensions in
the group will ring simultaneously. It is possible to answer the call from any
extension within the group.
Busy
A
Ring
KX-TD612
Ring
C
B
Fig. 8-2 Sim ultaneous Ring
Circular Hunting
In a Circular Hunting group, the extensions are searched in a fixed order until an
idle extension is found.
Busy
A
Busy
KX-TD612
C
B
Fig. 8-3 Circular H unting
Call Distribution
Uniform Call Distribution (UCD)
In a UCD group, the calls are distributed equally among all extensions in a
circular fashion. Because no one will be taking more calls than another, you can
effectively even out the workloads among the extension users and hence
improve the overall call management efficiency.
3rd call
2nd call
1st call
A
B
C
KX-TD612
Fig. 9-1 Uniform C all Distribution
No Reply Hunting
When a call is not answered within a certain period of time, the call will
automatically ring the next available extension ; when the last extension is
reached, the search stops and the extension will keep ringing until the call is
answered.
No Answer
A
No Answer
KX-TD612
C
B
Fig. 9-2 No Reply H unting
Queuing Messages and Music on Hold
When the call traffic and there is no idle extension within a receiving hunting
group (Simultaneous Ring, UCD, or No Reply Group), the Queuing Function will
then put the callers on hold with messages* and music until they are answered.
Effective use of this feature will improve the image of your company as well as
help you avoid losing business opportunities. The Call Treatment Table
determines the queuing procedure, and in which the following commands can
be flexibly combined:
* Voice Message Card is
required. (KX-TD61291)
• Playing a Greeting Message* (9 Messages Recordable).
• Playing the Music on Hold or Ringback Tone (the length is selectable
from 16, 32, 48 or 64 seconds).
• Return to the first or second step of the Time Table.
• Transferring to the Backup Destination
• Disconnecting the Call
• Maximum of 4 Call Treatment Tables can be registered, each consisting of
up to 5 steps.
Call
Distribution
UCD Time Table Example
Good Morning. This is Panasonic.
All our agents are busy now.
Please hold the line.
Caller
ˆ‰ˆ‰ (Music plays.)
Repeat
Music and
Message
Sorry, all the agents are still busy.
Please hold the line.
When an agent
becomes free
Hello. Thank you for waiting.
May I help you?
Agent
Fig. 10-1 UC D Tim e Table Example
Transferring to a Backup Destination
When the number of waiting callers exceeds the pre-programmed number, or
when the call treatment table is programmed, it is possible to transfer the
waiting calls to backup destination such as:
• Voice Processing System (KX-TVP50 [optional]).
• Another extension (e.g., operator extension) or hunting group.
Sorry, all the agents are busy now.
Please hold the line.
Overflow
Busy
KX-TD612
KX-TVP50
Sorry, no one is available at
this moment. Please leave a
message, and we will call you
back as soon as possible.
Fig. 10-2 Backup D estination
Call Distribution
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By utilizing KX-TD612’s flexible call distribution features, various types of
applications can be created.
Boss Secretary Functions
With the KX-TD612, the Boss and Secretary can maintain close and flexible
telephone communications.
Green Flash
<Boss : Ext.100>
DDI 100
<Secretary : Ext.200>
Green Flash
DDI 100
Fig. 11-1 Boss Secretary Functions
• The Secretary can transfer a call to the Boss with one-touch operation by
using DSS (Direct Station Selection) button.
• The Secretary can check the Boss’ status (busy, idle, or ringing) by the
LED indication on the DSS button that is assigned to the Boss. When the
DSS button is flashing (ringing), the Secretary can answer the call to the
Boss by simply pressing the button.
• The Secretary can answer the call to the Boss by pressing the Boss’ DDI
button.
• When there is an incoming outside call to the Boss, either the Boss or
Secretary can take the call. The Secretary’s telephone will ring first; then,
if not answered, the Boss’ telephone will ring (Delayed Ringing).
• The Secretary can call the Boss even when the Boss is in Do Not Disturb
(DND) mode (DND Override).
• The Secretary can make calls using Boss’ Toll Restriction Override
Account Code on behalf of the Boss. The call accounting record will show
that the Secretary has made the call using Boss’ account code.
Busy on Busy
If the number of busy extensions in a hunting group has become greater than
or equal to the pre-assigned number, it is possible to send a busy tone to the
next caller. This feature can limit the number of people who attend calls to a
specific number, in order to let others to perform different duties. For example,
in a office of three, you can make the system to allow only two people operating
on the telephone at the same time, so that the remaining person will stay
available for other tasks.
The line is busy.
I will call again…
Busy
Caller
KX-TD612
Idle
Busy
Send Busy Tone
Fig. 11-2 Busy on Busy
Messaging
Applications
The optional built-in Voice Message Card (KX-TD61291) provides various
messaging applications simply and easily.
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The Voice Message Card can:
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• Provide simple voice mail and automated attendant functions.
• Provide 60 min worth of total recording time, including customerrecordable greeting messages.
• Support simultaneous access from 2 callers (however, the access
through DISA will be limited to 1).
For advanced users, Panasonic Voice Processing System (KX-TVP50) is
recommended because it will provide far more flexible messaging functions.
Personal Mailbox Access
When the user is busy or
unavailable, callers can leave
messages in the personal mailbox.
When the message is left in the
mailbox, the message waiting lamp
on the Digital System Telephone will
lit, and the call log is shown on the
Digital System Telephone display.
Fig. 12-1 Personal Mailbox Access
Company Message Box
The Company Message Box will prompt the caller with a proper greeting to
record a message. The messages left in the Company Message Box can be
retrieved later on by the operator.
Thank you for calling Panasonic.
Please leave a message.
KX-TD612
Fig. 12-2 C ompany Message Box
Simple Automated Attendant
The Automated Attendant feature will guide the callers with pre-recorded
messages. Following the guidance, the callers can access the desired
destinations by one-digit dialling without the assistance of a live operator.
Hello, this is Panasonic.
For Sales, please press 1.
For Service, please press 2.
For Operator, please hold the line.
1
Sales
2
Service
KX-TD612
Operator
Fig. 12-3 Simple Automated Attendant
Messaging Applications
Queuing Message
The Voice Message Card will also be used to play message as assigned in the
Call Treatment Table (please refer to “Queuing Messages and Music on Hold”
on page 9).
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\VWHP (KX-TVP50)
A Panasonic Voice Processing System (KX-TVP50) will bring you powerful
business features in combination with the KX-TD612. Its Automated Attendant
service will help your customers reach the right person directly. On the other
hand, when you are busy, its Voice Mail service will take messages for you in
your mailbox, each time giving you a proper notification whether you are in or
out of the office.
Automated Attendant Service
The Automated Attendant will greet callers and transfer them to their desired
destinations. As guided by the Automated Attendant, a caller can reach the
desired person by, for example, dialling a one-digit department number or an
employee name.
Hello, this is Panasonic.
For Sales, please press 1.
For Service, please press 2.
Or please dial Extension No.
KX-TVP50
Sales
Service
Ext. 201
Fig. 13-1 Automated Attendant Service
By using KX-TVP50, you can establish a multiple (up to of 8) layer menu.
Voice Mail Service
With the Voice Mail service, a password-protected mailbox can be created for
each employee. A very reliable message taker, a mailbox can record and
playback messages, automatically send them to other mailboxes, and notify its
owner of new messages whenever there is one. Furthermore, its owner can
personalize the mailbox so it can greet important callers with special messages.
The employees can access mailboxes from wherever they are.
The KX-TVP50 supports a
maximum of 32 mailboxes
and 4 h worth of recording
time.
Message
I'm sorry, I'm not available now.
Please leave a message.
... Beep!
KX-TVP50
Fig. 13-2 Voice Mail Service
Messaging
Applications
Using Panasonic Special Features
Through digital integration with the KX-TD612, the VPS can provide you with
special features that are only available with Panasonic:
• Live Call Screening feature will let you screen incoming calls; you can
listen to the caller as messages are being left, and decide whether to take
the call or let your mailbox handle it.
• Two-Way Recording feature will let you record your current conversation
in your mailbox. Simply press a button and you can keep the
conversation for future reference.
• In addition to recording a conversation in your own mailbox, you can
record it in another person’s as well. Two-Way Transfer feature will
guarantee clarity and accuracy in message taking.
Call Forwardin g
There will be times you are working away from your desk, or simply cannot
answer calls because you have urgent matters to attend to. In such cases, you
can set automatic forwarding of calls to specific destinations under various
conditions. The forwarding destination can be another extension or an outside
telephone (e.g., your mobile phone).
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When you forward your calls to another extension or outside line, either your
colleague can answer the call on your behalf, or your Personal Message Box
can take messages. Depending on your situation, you can set your telephone
to:
•
•
•
•
Forward all calls [All].
Forward calls when busy with another call [Busy].
Forward calls when you cannot answer them [No Answer].
Forward calls when busy with another call or cannot answer them
[Busy/No Answer].
• Forward calls to an outside line (e.g., GSM) [All/No Answer].
If you, for example, forget to set call forwarding before leaving your desk, you
can also do it from the destination extension [Follow Me].
Call Forward
Incoming
Call
1
2
3
4
A call can be forwarded a
maximum of 4 times.
Fig. 14-1 Forwarding C alls
Call Forwarding
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When the network operator provides ISDN Call Forwarding service, user can
specify the DDI/MSN number to have your calls redirected immediately to your
forwarding destinations (e.g., GSM mobile phone). You can specify the
condition for forwarding that is suitable for your situation as follows:
• All Calls (CFU)
• If Busy (CFB)
• If No Answer (CFNA)
Call to Ext. A
477-1001
Extension A
Extension B
KX-TD612
Call to Ext. B
477-1002
Activate
Network Operator’s
Call Forwarding Service
Fig. 15-1 ISDN Call Forward
Callin g a Busy Party
í
Even when your called party happens to be busy or does not respond, you can
take a variety of actions to complete your calls with simple keypad
operation.
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When the network operator provides CCBS (Completion of Calls to Busy
Subscriber) services, you can be informed when the previously busy customer
becomes available. While hearing a busy tone, simply press a special function
key and rest the handset. As soon as the busy customer becomes available, the
network operator will send you a callback ringing answer the callback ringing,
and the called party will automatically be redialled.
í
CCBS
Busy
KX-TD612
Activate
Network Operator’s
CCBS Service
Fig. 15-2 C alling a Busy C ustom er
Calling
a
Busy
Party
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You can also signal a busy party and request for a response during a
conversation. Simply press a button and you can let the busy party know you
are calling. Depending on how the busy party’s extension has been
programmed, you can:
1
* T7536/T7436 only.
2
* T7536/T7533/T7531/T7550
/T7565/T7560/T7436/T7433
/T7425/T7450 only.
• Send a call waiting tone through the built-in speaker of the Digital System
Telephone or the handset of the Single Line Telephone (BSS: Busy
Station Signalling).
• Talk through the built-in speaker on the busy party’s telephone (OHCA:
Off-Hook Call Announcement*1).
• Talk through the handset on the busy party’s telephone (Whisper
OHCA*2). Your voice will only be heard by your called party (but not by
the person at the other end of the line).
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Fig. 16-1 Leaving Message W aiting Indication
Leaving a Message Waiting
indication will light the Message
button of the Digital System
Telephone or ring a short burst
ringing tone on the Single Line
Telephone.
Usin g ISDN Terminals
ISDN extensions may not
support some of the functions
available with Digital System
Telephone and Single Line
Telephone extensions.
The KX-TD612’s ISDN compatibility will bring more flexible and improved
call managing environment to your office. To each ISDN (BRI) port that is set
as S0-bus (ISDN extension), you can connect ISDN terminal equipment such
as cordless telephones, PCs, or G4 facsimiles.
ISDN S0 Bus
KX-TD612
MSN 001
MSN 002
ISDN Extension
Fig. 16-2 Using ISDN Terminals
You can have 2 simultaneous data transmissions because 1 ISDN line carries 2
B channels.
Using CTI Applications
The KX-TD612 supports CTI (Computer Telephony Integration) TAPI
Interface. CTI technology will integrate the system with your PC to help you
enhance your work efficiency.
For example, it is possible to make use of the customer database stored in your
PC when making and receiving calls.
• You can make a call from the customer database using your mouse, by
double clicking on the desired name.
• When you receive a call from a customer, the system sends the Caller ID
information to the PC through CTI. Then the PC automatically searches its
customer database, and displays the registered information of the
customer with a Screen Pop before the call is answered.
KX-TD612
CTI link
Fig. 17-1 Using CTI Applications
Accessin g the Internet
It is possible to connect a PC to the serial (RS-232C/V.24) port of the KXTD612 and make an Internet access. With this configuration, users can make
the Internet connection without modem or terminal adaptor (at the maximum
data transmission rate of 64 kbps).
Internet
KX-TD612
Fig. 17-2 Accessing the Internet
Getting Speedy Support from Your Dealer
The dynamics of your business may require re-customisation of the system.
When the need calls, simply contact and tell your dealer what you want. The
KX-TD612’s remote maintenance feature will guarantee you the fast, ondemand technical support without the dealer’s physical presence.
Through the ISDN line, your dealer can:
• Access your system from their office to change its configuration
according to your needs.
• Upgrade your system by downloading the latest version of the software.
Other
Useful
Features
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Automatic Route Selection (ARS)
Automatically selects the most cost
effective trunk from a maximum of 8
different carriers or Trunk Groups.
Call Accounting (SMDR: Station
Message Detail Recording)
By attaching a PC or printer to the RS232C/V.24 port, a detailed record of all
incoming and outgoing calls can be
kept for future referernce and call
accounting purposes.
Computer Telephony Integration
(CTI)
The KX-TD612 supports CTI with TAPI
2 Interface on the RS-232C/V.24 port,
and can be integrated with CTI
applications for the call centre, for
example, provided by third vendors.
Data Line Security
Secures the line from interruption
signals (e.g., Call Waiting Tone) to avoid
introducing errors into the data
transmission. Used for the modem
port.
Day/Night Mode
Some system settings, such as Toll
Restriction and Incoming Call
Distribution Patterns, can be switched
to allow different operation modes,
either automatically or manually,
between day and night.
Delayed Ringing
Allows users to set each extension to
ring immediately, to ring after a certain
period of time (selectable from 2, 4, 6,
or 8 rings later), or to not ring.
Direct Inward System Access
(DISA)
Allows an outside party who calls a
specific phone number assigned to a
DISA line to hear the internal dial tone
and make a direct access to an
extension, Automated Attendant, or
outside line, without the assistance of a
live operator. Up to 32 DISA Security
Codes can be assigned, each Code with
its own Class of Service.
Doorphone/Door Opener
The Doorphone allows the visitors to
talk to an extension. The Door Opener
allows the extension users to unlock
the door from their extensions by
dialling a special dial code or pressing a
function key. By default, the system has
been equipped with 1 Doorphone/Door
Opener. With an additional KX-TD61260
card, the system can support a
maximum of 3 Doorphones/Door
Openers.
Extension Group
Extensions are grouped into a
maximum of 8 separate Extension
Groups. Any extension in the Extension
Group can pick up a call ringing at
another extension within the same
Extension Group (Call Pickup Group).
í
Hunting Group
Used to direct incoming calls. The
following group types are available for
the Hunting Group:
1.
2.
3.
4.
Simultaneous Ring
UCD (Uniform Call Distribution)
Circular Hunting
No Reply Hunting
Manager Extension
One extension in each system can be
assigned as the Manager Extension,
which can perform the system
programming:
1.
2.
3.
4.
5.
6.
7.
8.
Date and Time Set
System Speed Dialling
Extension Number and Name Set
Flexible CO Button
Absent Messages
Budget Management
Doorphone Call Forwarding
Intelligent Call Handling Table
Music On Hold
While a call is on hold, the held party
hears the music from External Music
Source.
PC Programming
Dealers can make system
programming on Microsoft®
Windows® PC programming software
with a PC connected to the RS232C/V.24 port, or via an ISDN modem
and save customer’s data to a PC.
Phantom Extension
A virtual extension to create some
applications. Calls to a Phantom
Extension are routed to extensions that
have the corresponding Phantom key. If
multiple extensions are assigned to 1
Phantom Extension, they will ring
simultaneously. Users can call a
Phantom Extension by pressing the
Other Useful Features
Phantom key or dialling the Phantom
Extension Number.
System Speed Dialling
Up to 500 phone numbers (maximum
32 digits) can be programmed for
system speed dialling.
Toll Restriction
Allows or prohibits outgoing calls
based on the dialled digits. One of 8 Toll
Restriction Levels is set to each
extension.
Uniform Call Distribution (UCD)
The calls are distributed equally to all
the extensions in the Hunting Group.
Account Code
Allows users to input an account code
for each phone call. Maximum of 10
digits, 3 modes (Option, Verified All
Calls, Verified Toll Restriction
Override), and 64 codes can be
registered:
í
í
í
1. Option Mode Used to categorise
calls. Account code input is
optional.
2. Verified All Calls Mode Requires
the input of account codes for all
outgoing calls.
3. Verified Toll Restriction Override
Used for Toll Restriction Override.
í
í
Automatic Callback Busy (Camp on)
Voice Mail Integration
The following 2 types are available:
í
1. Inband (DTMF) Integration Used
to integrate with third-party Voice
Processing Systems.
2. Outband (Digital) Integration Used
to integrate with Panasonic Voice
Processing Systems. The following
advanced features are available.
• Live Call Screening User can hear
the caller’s voice and then decide
whether or not to take the call.
• Two Way Recording User can
record the conversation in his own
mailbox. Useful to keep as evidence
for the future reference.
• Two-Way Transfer User can
record the conversation in another
person’s mailbox. Useful for taking
messages for other people.
í
í
í
í
$WDWLRQ HDWXUHV
Absent Message
Allows users to set their telephones to
send one of 9 pre-programmed
messages, when receiving calls while
they are absent, to display on other
telephones (i.e., Digital System
Telephones with display). The following
are the examples of messages:
1. Will Return Soon
2. Gone Home
3. At Ext. xxxx (User can enter the
extension number as desired)
4. Back at xx:xx (User can enter the
time as desired)
5. Out until xx/xx (User can enter the
month and the day as desired)
6. In a Meeting
Allows users to reserve a busy line and
set their telephones to ring when the
previously busy extension becomes
available.
Budget Management
The authorised extension user can
check the call accounting information of
each extension on the Digital System
Telephone display (Charge Fee
Reference), as well as limit the toll calls
of each extension to the preprogrammed amount.
Busy Lamp Field (BLF)
í
Busy Lamp Field on DSS key shows the
status of the extensions (Lamp off
Idle, Red On Busy).
í
Busy Override
Allows users to join in to an existing
conversation on another extension,
whether it is an outside or intercom call,
thereby establishing a three-party
conference call. The following 2 types
are available:
í
1. Extension Busy Override Join in to
a conversation on a busy extension
by dialling a special code (Executive
Busy Override Extension).
2. CO Key Busy Override Join in to a
conversation on a busy outside line
by pressing the corresponding CO
line key (Executive Busy Override
Barge In).
Extensions can be set to refuse the
Busy Override (Executive Busy Override
Deny).
í
í
í
Other
Useful
Features
Busy Station Signalling (BSS)
Allows users to send a call waiting tone
to the called party when it happens to
be busy by dialling a special code. The
called party hears the call waiting tone
through the built-in speaker of the
Digital System Telephone or earpiece of
the Single Line Telephone. The called
party can talk to the calling party by
disconnecting the current call or putting
the current call on hold.
Call Forwarding
Allows users to automatically send their
calls to another extension, to an outside
line, or to voice mail. The following
types are available:
1.
2.
3.
4.
5.
6.
7.
8.
9.
All Calls
If Busy
If No Answer
If Busy or No Answer
To Outside Line (All Calls)
To Outside Line (No Answer)
Remote Call Forward (Follow Me)
ISDN Call Forward
Group Call Forward
Call Log
Shows the last 128 Incoming Call Logs
and 5 Outgoing Call Logs on the Digital
System Telephone display. Users can
call back or redial from the Call Log
with one-touch operation. They can
also set the telephone to not display the
call log information (Call Log Lock). Call
Log is available with KXT7235/T7436/T7536
(Incoming/Outgoing) and KXT7230/T7433/T7533 (Incoming only).
Call Park
Allows users to put the call on hold in a
special area (Call Park area) while
paging the desired party to transfer the
call. The paged party can retrieve the
call from the Call Park area at any
telephone. Up to 10 Call Park areas are
available.
Call Pickup
Allows users to pick up the call ringing
at another extension. The following 3
types are available:
í
í
1. Directed Call Pickup Pick up a call
at a specific extension.
2. Group Call Pickup Pick up a call at
any extension within the same
extension group.
3. Outside Call Pickup Pick up the
incoming outside call.
í
Call Transfer
Allows users to transfer a call to
another extension or an outside line.
The following 2 types are available:
í
1. Screened Transfer Request a
confirmation to accept the call from
the destination extension before
transferring the call.
2. Unscreened Transfer Transfer the
call without requesting a
confirmation from the distinction
extension (Blind Transfer).
í
Call Waiting
Used to inform a busy extension of a
call waiting through the built-in speaker
of the Digital System Telephone or
earpiece of the Single Line Telephone.
The user of the busy extension can
answer the second call by
disconnecting the current call or putting
it on hold. In the case of an internal call,
there are 3 ways of notification:
1. Busy Station Signalling (BSS)
2. Off-Hook Call Announcement
(OHCA)
3. Whisper Off-Hook Call
Announcement (W-OHCA)
Please refer to each entry in this section
for more details.
Conference
1. Up to 6 Three-Party Conference can
be held simultaneously.
2. Conferences can be held among 3
extensions, 2 extensions and 1
outside line, or 1 extension and 2
outside lines.
Direct Station Selection (DSS) Key
Provides users with one-touch making
or transferring of call to another
extension. Busy Lamp Field (BLF) on
the DSS key shows the status of the
corresponding extension (Lamp off
Idle; Red On Busy; Red Flashing
Ringing).
í
í
í
Do Not Disturb (DND)
Allows users to appear busy to
incoming calls. DND can be set or
cancelled at their own extensions by
pressing FWD/DND key or remotely by
the operator. Extension users with
proper authorisation, such as secretary,
can override Do Not Disturb setting at
another extension (Do Not Disturb
Override).
Other Useful Features
Emergency Call
Message Waiting
Allows users to dial pre-assigned
telephone numbers (up to 10 numbers
with a maximum of 16 digits) without
restriction.
External Relay
The KX-TD612 has 1 external relay
interface. Extension user can control
the relay by dialling a special code.
eXtra Device Port (XDP)
A modular jack on Digital System
Telephones to connect an additional
single line device.
Hands-free Answerback
Allows an intercom call to be
established immediately through the
telephone’s built-in speaker, without the
handset been lifted or the SP-Phone
button been pressed. This feature
improves office communication very
easily.
Hands-free Operation
Digital System Telephones with
Speakerphone users can talk without
lifting the handset by using the built-in
microphone and speaker.
Hold
Temporarily puts the call on hold
without disconnecting the line. Two
modes are available:
í
1. Call Hold Other extensions can
pick up the held call.
2. Exclusive Hold Other extensions
cannot pick up the held call.
In both cases, if the call is held for a
certain period, an alarm tone is sent to
the party who held the call as a
reminder (Hold Recall). Transferring of
a call will also put the call on hold
(consultation hold).
í
Hot Line (Pickup Dialling)
Allows users to have the telephone
automatically dial a pre-programmed
number by simply lifting the handset
(i.e., the users do not dial any digits).
Log-in, Log-out
Allows users to temporarily leave the
Hunting Group (Log-out) so that no
incoming call will ring at their
extensions (e.g., during lunch). They
can log back in to receive calls again
when they come back.
Allows users to leave a message
waiting notification when the called
extension is busy or there is no answer,
by pressing the Message Key on the
Digital System Telephone or dialling a
special code. If the called party is a
Digital System Telephone user, the
message waiting lamp will illuminate.
The called party can call back by going
off-hook and pressing the Message key.
If the called party is a single line
telephone user, the called party will be
informed of a message waiting with a
special dial tone when going off-hook
(Distinctive Dial Tone). He can call back
by dialling a special code.
Notebook Function
Allows the Digital System Telephone
users to store the phone number in the
memory of the telephone during
conversation. The stored number can
be dialled with one-touch operation.
Off-Hook Call Announcement
(OHCA)
Informs the extension users of a call
waiting through the built-in speaker
while the users are on the line. The
microphone is also activated, so a
second two-way conversation is
established on the same telephone
(available with KX-T7436/T7536 only).
Please also see “Whisper OHCA” in this
section.
Off-Hook Monitor
Allows users to let other people around
the telephone to hear the conversation
through the built-in speaker while
talking through the handset, by
pressing the SP-Phone button.
Paging
Allows users to page people through
the built-in speakers of Digital System
Telephones and/or external paging
system. Digital System Telephones can
be grouped into a maximum of 8
Paging (Extension) Groups. One
external paging zone is available.
Programmable (Flexible) CO key
with Dual Colour LED
Digital System Telephones are
equipped with programmable CO Key
that have buttons with a Dual Colour
LED. They can be assigned to various
functions such as CO (Single, Group,
Loop) Line, DSS (Direct Station
Selection), Phantom Key, One-touch
Other
Useful
Features
dialling, Message Waiting, Call
Forward/Do Not Disturb, Saved
Number Redial, Account Code,
Conference, Log-in/Log-out, Voice Mail
Access, Day/Night mode switch,
Answer/Release, and ISDN service
access.
Quick Dialling
Allows users to assign simple codes to
frequently-used numbers.
Redial
* Last Number Redial can also
be used with Single Line
Telephones by pressing [#].
í
1. Automatic Redial Redial a busy
outside party for a pre-determined
time until the called party answers,
by pressing the SP-Phone and
Redial keys. Available with Digital
System Telephones with
speakerphone (except for KXT7560/T7565).
2. Last Number Redial Redial a busy
outside party once, by going offhook and pressing Redial key.
Available with Digital System
Telephones*.
3. Saved Number Redial Redial the
saved number by pressing the SAVE
button.
í
í
Timed Reminder (Wake-up Call)
Telephone issues an alarm tone at a
pre-set time. Each user can set Timed
Reminder on their own extension, and
the Manager Extension and Operators
can remotely set Timed Reminder to
other extensions (Remote Timed
Reminder).
Trunk Answer From Any Station
(TAFAS)
Allows users to answer the incoming
call through the external paging device
from any telephone. When the ringing
tone is heard from the external paging
speaker, any user can answer that call
by dialling a special code.
Whisper OHCA
Informs the extension users of a call
waiting quietly, through the handset,
without the other party hearing the
announcement. The user can reply to
the announcement by putting a current
call on hold. Please also see “Off-Hook
Call Announcement (OHCA)” in this
section (available with KX-T74 Series
and T75 Series only).
,6'1 )HDWXUHV
Call Forwarding Unconditional
(CFU), Busy (CFB), No Reply
(CFNR)
Allows users to forward incoming calls
to another outside destination using the
services provided by network
operators. Even when there is an
incoming call that is transferred to
another outside destination, the ISDN
line (B-Channel) will not be occupied.
Calling Line Identification
Presentation (CLIP)
Shows the calling party’s telephone
number and name (if registered in the
system) on the Digital System
Telephone display when receiving an
incoming outside call. When making an
outgoing call, users can have their
telephone numbers displayed on the
called party’s telephone. Users can
select the telephone number shown at
the called party either from the
company number or their own number.
Calling Line Identification
Restriction (CLIR)
When making an outgoing call, users
can have their telephone numbers not
be displayed on the called party's
telephone.
Connected Line Identification
Presentation (COLP)
Shows the connected telephone
number and name of the called party (if
registered in the system) on the Digital
System Telephone display when
making an outgoing call. When
receiving an incoming call, users can
have their telephone numbers displayed
on the calling party’s telephone. Users
can select the telephone number shown
at the calling party either from the
company number or their own number.
Connected Line Identification
Restriction (COLR)
When receiving an incoming call, users
can have their telephone numbers not
be displayed on the calling party’s
telephone.
Other Useful Features
Direct Dialling In (DDI)/Multiple
Subscriber Number (MSN)
Automatically directs the incoming calls
to a specific extension or Extension
Group according to the dialled number.
MSN is used for Point-to-Multipoint
connection, and a maximum of 10
phone numbers is available depending
on the ISDN services provided in each
area. DDI is used for Point-to-Point
connections, and you can make a
contract with your telephone company
to have as many DDI numbers as
necessary.
Explicit Call Transfer (ECT)
One on the ISDN services to transfer an
outside call to an outside line. After the
call has been trasferred, all channels
will be free.
Malicious Call Identification (MCID)
Users can ask the telephone company
to trace a malicious caller during a call
or after the caller hangs up.
Network Service Access
Some ISDN services may require
dialling of a special service access
code. In this case, the special access
code can be stored in a programmable
CO key on Digital System Telephones
for quick operation.
Three-Party
One of the ISDN services to enable the
conference call involving one extension
and two outside parties. During the
conference, only one channel will be
occupied.
System Components
Item
Maximum per
System
Information
KX-TD612 (Main Unit)
1
Initially configured for 2BRI (4 channels), 8 Digital System Telephones,
and 4 Single Line Telephones.
KX-TD61280 (ISDN Card)
1
Provide 1 additional BRI (2 channels), externally or to the desktop.
KX-A227
1
Cable for backup battery.
KX-TD61281
1
Analogue CO card (1 CO Line)
KX-TD61291
1
Voice Message Card (60 minutes)
KX-TD61260
1
Additional Doorphone/Door Opener Card for KX-T30865
KX-T30865
3
Doorphone Unit
System Capacities
Description
Item
ISDN Lines
Analogue CO lines
Initial
Maximum
2
(1 T0, 1 T0/S0 switchable)*
0
3 (with KX-TD61280)
(1 T0, 2 T0/S0 switchable)*
1 (with KX-TD61281)
Extension lines
8 Digital System Telephones/4 Single Line (Analogue) Telephones
DSS Console (KX-T7540, T7541)
4
Doorphone (KX-T30865)
1
3 (with KX-TD61260)
Door Opener
1
3 (with KX-TD61260)
External Relay Control Interface
1
External Pager Interface
1
External Music Source
1
2nd Ringer Relay
1
Serial Port (RS-232C)
1
Operator Positions
2
System Speed Dialling Memories
500 (32-digit)
Station Speed Dialling Memories
10 per extension (24-digit)
Call Park Areas
10
Toll Restriction Level
8
Extension Groups
8
Class of Service
8
Account Codes
64 (10-digit)
Quick Dial
80 (maximum 24-digit)
Intelligent Call Handling Entry
(MSN/DDI/CLIP)
700 numbers (32-digit)
(Shared with System Speed Dialling numbers)
*T0: External ISDN line
*S0: Internal ISDN S0-Bus
General Description
Item
Description
Dialling Conversation
Dial Pulse (DP) 10 pps 20 pps, Tone (DTMF) Dialling
Switching
Non Blocking PCM Time Sharing Switch
Connectors
ISDN Lines
RJ45 Modular Connector (8-pin)
Extensions
Terminal Block
SMDR (Station Message Detail Recording)
Doorphone
Terminal Block
Interface
Serial Port (RS-232C/D-SUB, 9-pin)
Output Equipment
PC or Printer
Date, Time, Extension Number,
Call Duration, Account Code
Detail Recording
Power Source
110 V to 240 V, 50 Hz/60 Hz, 58 W (Maximum)
Environmental Requirements
0 °C to 40 °C, 10 % to 90 % relative humidity
Dimensions (W D H )
284 mm 368 mm 95 mm
Weight
2.5 Kg
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