Panasonic KXTDA3192X

Simple Voice Message Card
(KX-TDA3192)
Installing a KX-TDA3192 Simplified Voice Message (SVM) card into a Panasonic KX-TDA15 or KX-TDA30
Hybrid IP PBX provides extension users with a simplified voicemail solution. Companies looking to
provide a cost-effective voicemail solution to enhance customer service and provide employees with a
private voicemail can benefit greatly from this solution.
Each extension user can have a personal Voice Mailbox which can both play outgoing greeting messages
as well as record incoming voice messages irrespective of the type of extension used, e.g. Proprietary
Telephones (PT), Single Line Telephones (SLT), or Portable Stations (PS). The recording storage space on
each voicemail box is shared between outgoing greeting messages and received voicemail messages.
Extension users can record, listen to or clear their own greeting messages - as well as playback and clear
voice messages left by outside callers.
Each SVM card supports two (2) channels, allowing two users to access the card simultaneously. The
system supports up to two SVM cards per PBX for added recording storage capacity. Accessing the
voicemail requires dialling each SVM card extension number.
Message Recording Time
SVM can handle up to 125 individual messages
(greetings and voice messages) with a maximum
total recording time of 120 minutes (60 minutes
default) per card. The total capacity of the SVM card
is shared between all extension users with a
voicemail box. Voice messages can be limited
(default 120 seconds).
Recording time/quality can be selected as shown in
the System Capacity Table.
SVM Card Capacity Table (per card)
Recording
Quality
High
Middle
(default)
Low
Recording
Time
approx 40 minutes
approx 60 minutes
approx 120 minutes
Total No. of No. of
Messages Channels
125
2
125
2
125
2
Note: A Maximum of Two SVM cards can be added to the KX-TDA15 and
KX-TDA30
Type of Mailbox
To allow callers to be able to leave voicemail
messages - extension users can set their phone to
be redirected to the SVM card's extension number when in busy or in no-answer state. When the SVM
card answers a redirected call, it plays back the
relevant extension user greetings to the caller and
gives option to record a voice message.
Personal Mailbox
The SVM message card can be configured to
provide individual extension users their own
Private mailbox.
Group Mailbox (Company Mailbox)
Extension users - e.g. Sales agents or support staff
- that are members of a Calling Group, can
configure a Group Mailbox to record all incoming
messages. Any member of the group can then
retrieve the recorded messages.
Direct Mailbox Recording
The SVM card allows a caller to leave a voice
message directly in the mailbox of another
extension. It is also possible to transfer a caller
directly to the mailbox of another extension. In
this case, the target extension doesn't ring. This
feature would greatly benefit a Boss/Secretary
work environment.
Each mailbox is protected by an individually
assigned PIN number.
Customised Time of Day Greeting
(Day/Lunch/Break/Night Mode)
Accessing Your Voicemail Remotely
The SVM card allows users to provide proper
greeting messages to callers depending on the time
of day. In addition to the normal outgoing greeting
message, a different outgoing message can be
recorded for each time (day/lunch/break/night)
mode . For Example:
Normal User Greeting Message:
"I am away from my desk right now. Please
leave a message."
User Greeting Message for lunch mode:
"I am sorry I am out for lunch right now. Please
leave a message."
Company Greeting Message for Night mode:
"Our offices are closed at this time. We are open
Monday to Friday - 8 a.m. to 5 p.m. Please call
back during our regular office hours".
A User can remotely check for voice messages left
at their extension mailbox when they are away
from their desk or out of the office.
Accessing Voicemail from another extension
Dialling their extension - when users hear their
own Greeting Messages they can simply enter a
pre-programmed Internal SVM access code to
listen to their voice messages.
Accessing Voicemail from outside the office
When outside, a User can access their mailbox
by directly calling their extension and entering
a pre-programmed External SVM access code.
View Messages on System Phone Display
When a caller leaves a voice message on an SVM
card, the following information is also recorded (if
available):
a. Caller's Name*
b. Caller's Telephone Number
c. Time recording started
d. Voice Message Status*
- "New" is displayed for voice messages, which
have not previously been listened to.
- "Old" is displayed for voice messages, which
have previously been listened to.
Message Notification
If an Extension user's telephone has a Message
button or Message/Ringer Lamp, the
corresponding button or lamp will light when they
have received a voice message. Pressing the
appropriate button shows the caller's information.
In addition, if the user has a Single Line Telephone
extension - the user will hear a change in dial tone
when going off-hook:
New Voice Message - Stutter Dial tone
(Dial tone 4)*
Old Voice Message - Stutter Dial tone
(Dial tone 2)*
This information can be viewed on the display of
a Proprietary Telephone. The information shown
on the display may vary depending on the
information that was received.
*KX-T7636 - 6 line LCD Display
Digital Proprietary Telephones only.
*Please see TDA Installation Manual for detailed explanation of
various Dial tone types
SIMON ROGERS
06 JUNE 03:24PM
NEW MESSAGE
0123456789
CALL
DEL
WED
REPEAT
NEXT
SVM Connection Diagram (Example)
The SVM card has built-in Tone Detection.
When the card detects silence, stutter
tone, or continuous dial tone, the message
recording ends.
KX-TDA15/30 PBX
SVM Card 1: Floating Extension No.
591 (default)
Total Recording Time: 120 mins (60 mins Default) - shared by all mailbox users
Mailbox for Extn. 101
Mailbox for Extn. 102
SVM Card 2: Floating Extension No.
Mailbox for Extn. 210
2 Channel
The total recording time is shared between
all extensions that use the SVM card.
592 (default)
Voice messages can be limited (default
120 seconds).
Total Recording Time: 120 mins (60 mins Default) - used by assigned mailbox user
2 Channel
Mailox for Extn. 301