Panasonic | KXFG2451 | Operating instructions | Panasonic KXFG2451 Operating Instructions

Panasonic KXFG2451 Operating Instructions
FG2451-PFQX2417YA-en.PDF Page 1 Wednesday, February 24, 2010 10:08 AM
Operating Instructions
2.4 GHz Cordless Phone System
with FAX and Copier
Model No.
For support:
(for customers in the U.S.A. or
Puerto Rico)
— VISIT
www.panasonic.com/help
— E-MAIL
www.panasonic.com/contactinfo
KX-FG2451
Please read these Operating
Instructions before using the unit
and save for future reference.
Charge the battery for about
6 hours before initial use.
This unit is compatible with
Caller ID. To use this feature,
you must subscribe to the
appropriate service of your
service provider.
This model is designed to be
used only in the U.S.A.
FG2451-PFQX2417YA-en.book Page 2 Wednesday, February 10, 2010 2:18 PM
Thank you for purchasing a Panasonic fax machine.
Things you should keep a record of
Attach your sales receipt here.
For your future reference
Date of purchase
Serial number (found on the rear of the unit)
Dealer’s name and address
Dealer’s telephone number
Caution:
L The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains in a margin
at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent
and an identification of the business or other entity, or other individual sending the message and the telephone
number of the sending machine or such business, other entity, or individual. (The telephone number provided may
not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)
In order to program this information into your fax machine, you should complete the instructions on page 18 to
page 19.
L Note that the images of copied or received documents will remain on the used ink film. Use discretion when
disposing of the used ink film.
L Do not rub or use an eraser on the printed side of recording paper, as the print may smear.
Energy Star:
L As an ENERGY STAR® Partner, Panasonic has determined that this product meets the ENERGY STAR
guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.
Trademarks:
L Hammermill is a registered trademark of INTERNATIONAL PAPER in the United States and/or other countries.
L All other trademarks identified herein are the property of their respective owners.
Copyright:
L This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use
only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System
Networks Co., Ltd.
© Panasonic System Networks Co., Ltd. 2006
2
FG2451-PFQX2417ZA-en.book Page 3 Monday, June 5, 2006 4:01 PM
Important Information
Important
Safety
1For
assistance,
Instructions
Information
please visit http://www.panasonic.com/consumersupport
Important safety instructions
When using this unit, basic safety precautions should
always be followed to reduce the risk of fire, electric
shock, or personal injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this
unit.
3. Unplug this unit from power outlets before cleaning.
Do not use liquid or aerosol cleaners.
4. Do not use this unit near water, for example near a
bathtub, wash bowl, kitchen sink, etc.
5. Place the unit securely on a stable surface. Serious
damage and/or injury may result if the unit falls.
6. Do not cover slots and openings on the unit. They are
provided for ventilation and protection against
overheating. Never place the unit near radiators, or in
a place where proper ventilation is not provided.
7. Use only the power source marked on the unit. If you
are not sure of the type of power supplied to your
home, consult your dealer or local power company.
8. For safety purposes this unit is equipped with a
grounded plug. If you do not have this type of outlet,
please have one installed. Do not defeat this safety
feature by tampering with the plug.
9. Do not place objects on the power cord. Install the
unit where no one can step or trip on the cord.
10. Do not overload power outlets and extension cords.
This can result in the risk of fire or electric shock.
11. Never push any objects through slots in this unit. This
may result in the risk of fire or electric shock. Never
spill any liquid on the unit.
12. To reduce the risk of electric shock, do not
disassemble this unit. Take the unit to an authorized
service center when service is required. Opening or
removing covers may expose you to dangerous
voltages or other risks. Incorrect reassembly can
cause electric shock when the unit is subsequently
used.
13. Unplug this unit from power outlets and refer
servicing to an authorized service center when the
following conditions occur:
A. When the power cord is damaged or frayed.
B. If liquid has been spilled into the unit.
C. If the unit has been exposed to rain or water.
D. If the unit does not work normally by following the
operating instructions. Adjust only controls
covered by the operating instructions. Improper
adjustment may require extensive work by an
authorized service center.
E. If the unit has been dropped or physically
damaged.
F. If the unit exhibits a distinct change in
performance.
14. During thunderstorms, avoid using telephones
except cordless types. There may be a remote risk of
an electric shock from lightning.
15. Do not use this unit to report a gas leak, when in the
vicinity of the leak.
SAVE THESE
INSTRUCTIONS
CAUTION:
Installation
L Never install telephone wiring during a lightning
storm.
L Never install telephone jacks in wet locations unless
the jack is specifically designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected at the network interface.
L Use caution when installing or modifying telephone
lines.
L Do not touch the plug with wet hands.
L Consult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from
external RF (radio frequency) energy. (The unit
operates in the frequency range of 2.4 GHz to 2.48
GHz, and the power output level can range from 0.04
to 0.1 watts.) Do not use the unit in health care
facilities if any regulations posted in the area instruct
you not to do so. Hospitals or health care facilities
may be using equipment that could be sensitive to
external RF (radio frequency) energy.
Battery
To reduce the risk of fire or injury to persons, read and
follow these instructions.
L Use only the battery(ies) specified.
L Do not dispose of the battery(ies) in a fire. They may
explode. Check with local waste management codes
for special disposal instructions.
L Do not open or mutilate the battery(ies). Released
electrolyte is corrosive and may cause burns or injury
to the eyes or skin. The electrolyte may be toxic if
swallowed.
L Exercise care when handling the battery(ies). Do not
allow conductive materials such as rings, bracelets
or keys to touch the battery(ies), otherwise a short
circuit may cause the battery(ies) and/or the
conductive material to overheat and cause burns.
L Charge the battery(ies) provided with or identified for
use with this product only in accordance with the
instructions and limitations specified in this manual.
L Only use rechargeable battery(ies). If you install nonrechargeable battery(ies) and start charging them,
the battery(ies) may leak electrolyte.
WARNING:
L To prevent the risk of fire or electrical shock, do not
expose this product to rain or any type of moisture.
L Unplug this unit from power outlets if it emits smoke,
an abnormal smell or makes unusual noise. These
For assistance, please visit http://www.panasonic.com/consumersupport
3
FG2451-PFQX2417ZA-en.book Page 4 Monday, June 5, 2006 4:01 PM
Important Information
conditions can cause fire or electric shock. Confirm
that smoke has stopped and contact an authorized
service center.
For Best Performance
For best performance
Location and noise
The base unit and cordless handset use radio waves to
communicate with each other. For maximum distance
and noise-free operation, we recommend the following:
L Placing the unit away from electrical appliances such
as a TV, personal computer or another cordless
phone.
L Placing the unit in a HIGH and CENTRAL location
with no obstructions such as walls.
L Raising the antenna vertically.
L If you use the cordless handset near a microwave
oven which is being used, noise may be heard from
the receiver or the speaker. Move away from the
microwave oven and closer to the base unit.
L If you use the cordless handset near another
cordless phone’s base unit, noise may be heard.
Move away from the other cordless phone’s base unit
and closer to your base unit.
Environment
L Keep the unit away from electrical noise generating
devices, such as fluorescent lamps and motors.
L The unit should be kept free from dust, high
temperature and vibration.
L The unit should not be exposed to direct sunlight.
L Do not place heavy objects on top of the unit.
L When you leave the unit unused for a long period of
time, unplug this unit from power outlet.
L The unit should be kept away from heat sources such
as heaters, kitchen stoves, etc. Damp basements
should also be avoided.
L The maximum calling distance may be shortened
when the unit is used in the following places: Near
obstacles such as hills, tunnels, undergrounds, near
metal objects such as wire fences, etc.
L Operating near 2.4 GHz electrical appliances may
cause interference. Move away from the electrical
appliances.
Routine care
L Wipe the outer surface of the unit with a soft cloth. Do
not use benzine, thinner, or any abrasive powder.
4
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 5 Monday, June 5, 2006 4:01 PM
Table of Contents
1. Introduction and Installation
1. Table of Contents
Accessories
1.1
1.2
Included accessories..................................... 7
Accessory information ................................... 7
Finding the Controls
1.3
1.4
1.5
Button descriptions of the base unit .............. 8
Button descriptions of the cordless handset.. 9
Overview ..................................................... 10
Installation
1.6
1.7
1.8
1.9
1.10
1.11
Ink film ......................................................... 11
Paper tray .................................................... 12
Paper support.............................................. 13
Recording paper.......................................... 13
Battery installation / replacement ................ 14
Headset (optional) ....................................... 14
2. Preparation
Connections and Setup
2.1
2.2
2.3
Connections ................................................ 15
Battery charge............................................. 15
Quick Setup................................................. 16
Help Button
2.4
Date and time .............................................. 18
Your logo...................................................... 18
Your fax number .......................................... 19
Making and Answering Calls
Making phone calls...................................... 20
Answering phone calls................................. 21
Automatic Dialing
3.3
3.4
3.5
3.6
3.7
3.8
Storing names and telephone numbers into the
phonebook................................................... 22
Making a phone call using the phonebook .. 22
Editing a stored item.................................... 23
Erasing a stored item .................................. 23
One touch dial (Base unit only) ................... 24
Copying phonebook items ........................... 24
Caller ID
3.9
3.10
3.11
3.12
3.13
4.4
Caller ID service .......................................... 25
Viewing and calling back ............................. 25
Caller ID number auto edit feature .............. 26
Erasing caller information............................ 27
Storing caller information into the phonebook
.................................................................... 27
Other Features
3.14 Intercom ...................................................... 28
3.15 Transferring a call ........................................ 28
Sending a fax manually................................29
Document requirements...............................30
Sending a fax using the phonebook and one
touch dial......................................................30
Broadcast transmission................................31
Receiving Faxes
4.5
4.6
4.7
4.8
Selecting the way to use your fax machine ..32
Receiving a fax manually – Auto answer OFF
.....................................................................33
Receiving a fax automatically – Auto answer
ON................................................................34
Junk fax prohibitor (preventing fax reception
from undesired callers).................................35
5. Distinctive Ring
Distinctive Ring
5.1
5.2
5.3
Adjusting cordless handset volume ............. 17
Adjusting base unit volume.......................... 17
3. Telephone
3.1
3.2
4.1
4.2
4.3
5.4
Initial Programming
2.7
2.8
2.9
Sending Faxes
Base unit help function ................................ 16
Volume
2.5
2.6
4. Fax
Distinctive Ring service ................................36
Using two or more phone numbers on a single
telephone line...............................................36
Using three or more phone numbers on a
single telephone line ....................................36
Programming the ring pattern assigned for fax
.....................................................................36
6. Copy
Copying
6.1
Making a copy ..............................................37
7. Answering Machine
Greeting
7.1
Recording your greeting message ...............39
Incoming Messages
7.2
7.3
Listening to recorded messages using the
base unit.......................................................40
Listening to recorded messages using the
cordless handset ..........................................40
Memo Message
7.4
Leaving a message for others or yourself ....41
Remote Operation
7.5
Operating from a remote location.................42
8. Programmable Features
Features (Base unit)
8.1
Base unit programming ................................43
Features (Cordless handset)
8.2
Cordless handset programming ...................43
Features
8.3
8.4
8.5
Basic features ..............................................44
Advanced features .......................................46
Other features (Cordless handset only) .......50
5
FG2451-PFQX2417YA-en.book Page 6 Wednesday, February 10, 2010 2:18 PM
Table of Contents
9. Option
Cordless handset Registration
9.1
Re-registering the cordless handset............ 52
10.Help
Error Messages
10.1 Error messages – Reports .......................... 53
10.2 Error messages – Display ........................... 54
Troubleshooting
10.3 When a function does not work, check here 56
11.Maintenance
Jams
11.1 Recording paper jams ................................. 63
11.2 Document jams ........................................... 64
Cleaning
11.3 Document feeder/recording paper feeder/
scanner glass cleaning................................ 65
11.4 Thermal head cleaning................................ 66
12.General Information
Printed Reports
12.1 Reference lists and reports (Base unit only) 67
Specifications
12.2 Specifications .............................................. 67
FCC and Other Information
12.3 FCC and Other Information ......................... 69
Limited Warranty
12.4 Limited Warranty (United States and Puerto
Rico) ............................................................ 71
Customer Services
12.5 Customer Services directory ....................... 73
13.Index
13.1 Index........................................................... 74
6
FG2451-PFQX2417ZA-en.book Page 7 Monday, June 5, 2006 4:01 PM
1. Introduction and Installation
1 Introduction
1For
Accessories
assistance,
andplease
Installation
visit http://www.panasonic.com/consumersupport
1.1 Included accessories
1.2 Accessory information
1 Telephone line cord
(PFJA02B002Y)*1
2 Cordless handset
3 Battery
(HHR-P105)*1
4 Paper tray
(PFKS1147Z1)*1
Accessories for this unit can be ordered online, by fax, or
by telephone.
Please note that headset orders can be accepted via the
internet.
– Replacement film*1 (Model No./Part No. KXFA91): 25 m (82') × 2 rolls (Each roll will print about
80 letter-sized pages.)
– Battery (Model No./Part No. HHR-P105A)
– Headset (Model No./Part No. KX-TCA60, KXTCA86, KX-TCA88HA, KX-TCA91, KX-TCA92, KXTCA98): Allows hands-free telephone
conversations.
– Belt clip (Model No./Part No. PQKE10393Z6)
*1 To ensure the unit operates properly, we
recommend using the Panasonic replacement
film. The ink film is not reusable. Do not
rewind and use the ink film again.
5 Paper support
(PFUS1704Z)*1
6 Starter ink film
(10 meters long)
7 Operating instructions
(PFQX2417Z)*1
8 Quick installation guide
(PFQW2453Z)*1
9 A4 paper guide
(PFKR1103Z1)*1*2
To place an order online (for customers in the U.S.A.
ONLY)
Visit our web site:
http://www.panasonic.com/kx-fa91
L For questions regarding online orders:
E-mail: direct@us.panasonic.com
Telephone: 1-866-888-2929
To place an order by fax (replacement film and
battery only)
Fax: 1-800-237-9080
Include:
– your name, shipping address and telephone number
– credit card type, number, expiration date and your
signature
– part number and quantity
To place an order by telephone (replacement film
and battery only)
Telephone: 1-800-332-5368
(Monday - Friday 9 am to 9 pm, EST.)
*1 Part numbers are subject to change without notice.
*2 No need to install when using letter size paper.
Note:
L If any items are missing or damaged, contact the
place of purchase.
L Save the original carton and packing materials for
future shipping and transportation of the unit.
For assistance, please visit http://www.panasonic.com/consumersupport
7
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1. Introduction and Installation
O {PHONEBOOK}{VOLUME}
Finding the Controls
1.3 Button descriptions of the
base unit
A
BCDE F G
H IJ K
L To adjust volume (page 17).
L To search for a stored item (page 23, 30).
P {SET}
L To store a setting during programming.
Q {TONE}
L To change from pulse to tone temporarily during
dialing when your line has rotary pulse service.
You can also use tone dial service by changing
feature #13 or feature 051 on page 45.
R {MUTE}
OP Q
LMN
RS T U
A {MIC} (Microphone)
L The built-in microphone.
B {GREETING REC}
L To record a greeting message (page 39).
C {GREETING CHECK}
L To mute your voice during a conversation. Press
again to resume the conversation.
S {SP-PHONE}
L For speakerphone operation.
T {FAX START}
L To send or receive a fax.
U {COPY}
L To copy a document (page 37).
L To check a greeting message (page 39).
D {MEMO}
L To record a memo message (page 41).
E {ERASE}
L To erase messages (page 39, 40).
F {AUTO ANSWER}
L To turn the auto answer setting ON/OFF (page
33, 34).
G {PLAYBACK}
L To play messages (page 40).
H {REDIAL}{PAUSE}
L To redial the last number dialed from the base
unit.
L To insert a pause during dialing.
I {FLASH}{CALL WAIT}
L To access special telephone services such as
call waiting (page 25) or for transferring extension
calls.
L The flash time can be changed (feature #72 or
feature 052 on page 49).
J {CALLER ID}
L To use Caller ID features (page 25).
K {STOP}
L To stop an operation or programming session.
L To erase a character/number (page 18). Press
and hold to erase all characters/numbers.
L {LOCATOR}{INTERCOM}
L To make/answer intercom calls (page 28).
L To locate the cordless handset (page 28).
L To put a call on hold (page 21).
M {HELP}
L To print helpful information for reference
purposes (page 16).
N {MENU}
L To start or exit programming.
8
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 9 Monday, June 5, 2006 4:01 PM
1. Introduction and Installation
1.4 Button descriptions of the
cordless handset
L To erase a character/number (page 22). Press
and hold to erase all characters/numbers.
J {HOLD}{INTERCOM}
L To make/answer intercom calls (page 28).
L To put a call on hold (page 20).
G
A
B
C
D
A
H
I
E
F
J
A Soft keys
L Two soft keys are used to select the functions
displayed directly above each key.
Example:
Rcvd
Kcalls
Phone
book L
B {TALK}
L To make/answer calls (page 20, 21).
C Navigator
L To adjust volume (page 17).
L To search for a stored item (page 22).
D {SP-PHONE}
L For speakerphone operation.
E {TONE}
L To change from pulse to tone temporarily during
dialing when your line has rotary pulse service.
You can also use tone dial service by changing
feature #13 or feature 051 on page 45.
F {PAUSE}{REDIAL}
L To redial one of the last 5 numbers dialed from
the cordless handset (page 20).
L To insert a pause during dialing.
G {MENU}
L To start programming.
H {OFF}
L To hang up (page 20, 21).
L To stop an operation or programming.
I {MUTE}{CLEAR}
L To mute your voice during a conversation. Press
again to resume the conversation.
For assistance, please visit http://www.panasonic.com/consumersupport
9
FG2451-PFQX2417ZA-en.book Page 10 Monday, June 5, 2006 4:01 PM
1. Introduction and Installation
1.5.2 Cordless handset
1.5 Overview
1
1.5.1 Base unit
4
2
5 6 7
3
3
1
8
2
6
5
4
o
9j k
n
l
m
1 Antenna
2 Ringer indicator
Message indicator
3 Receiver
4 Microphone
5 Headset jack
6 Speaker
1 CHARGE indicator
2 Document guides
3 Paper tray
4 Metal recording paper guide
5 Paper support
6 Recording paper exit
7 Recording paper entrance
8 Antenna
9 Microphone
j Front cover
k Document entrance
l Document exit
m Speaker
n Green button (Back cover release button)
o Back cover
Removing the shipping tape
10
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 11 Monday, June 5, 2006 4:01 PM
1. Introduction and Installation
L Make sure the blue gear (2) and white gear (3)
are installed as shown.
Installation
1.6 Ink film
The included film roll is a starter ink film.
3
1.6.1 Installing the ink film
1 Open the front cover.
2
5 Turn the blue gear (4) in the direction of the arrow
2 Release the back cover by pushing the green button
(1).
until the ink film is tight (5) and at least one layer of
ink film is wrapped around the blue core (6).
1
4
3 Open the back cover.
4 Insert the blue gear of the ink film roll into the front
left slot of the unit (2) and the white gear of the ink
film roll into the rear left slot of the unit (3).
L The ink film is safe to touch and will not rub off on
your hands like carbon paper.
For assistance, please visit http://www.panasonic.com/consumersupport
5
11
FG2451-PFQX2417ZA-en.book Page 12 Monday, June 5, 2006 4:01 PM
1. Introduction and Installation
Correct
1.7 Paper tray
Pull up the metal recording paper guide (1), then install
the paper tray (2).
1 turn
Tight
6
2
Incorrect
No ink film is wrapped around the blue core.
Slack/Crease
Reverse
1
L Make sure the arrows on the paper tray and the unit
match.
6 Close the back cover securely by pushing down on
the dotted area at both ends (7).
7
To use A4 size paper
7 Close the front cover securely.
Note:
L When you use letter paper, you do not need to
install the A4 paper guide.
L Change the recording paper size to “A4” (feature
#16 on page 45).
L When you do not use the A4 paper guide, you can
attach it to the back of the paper tray for storage.
12
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 13 Monday, June 5, 2006 4:01 PM
1. Introduction and Installation
1.8 Paper support
1.9 Recording paper
Hold open the paper support (1), then insert the ends
into the holes on the paper tray (2).
The unit can hold up to 20 sheets of 60 g/m2 to 90 g/m2
(16 lb. to 24 lb.) paper.
Please refer to page 68 for more information on
recording paper.
For superior results, we recommend Hammermill®
Jet Print paper.
1
1 Fan the paper to prevent paper jams.
2
2 Insert the paper gently, print-side down (1).
L Do not force the paper into the paper tray.
1
L If the paper is not inserted correctly, remove all of
the installed paper, and re-install it gently.
Otherwise the paper may jam.
Correct
Slant
Note:
L Remove all of the installed paper before adding
paper.
For assistance, please visit http://www.panasonic.com/consumersupport
13
FG2451-PFQX2417ZA-en.book Page 14 Monday, June 5, 2006 4:01 PM
1. Introduction and Installation
1.10 Battery installation /
replacement
1 Press the notch on the battery cover firmly, and slide
the cover.
1.11 Headset (optional)
Connecting an optional headset to the cordless handset
allows hands-free phone conversations.
We recommend using a Panasonic headset. See
page 7 for accessory information.
2 Installation:
Insert the battery (1), and press it down until it
snaps into the compartment (2).
OR
L Model shown is KX-TCA86.
Replacement:
Replace the old battery with a new one.
Important:
Please use only a Panasonic battery. See page 7
for accessory information.
To switch to the speakerphone while using the
headset:
Press {SP-PHONE}. To return to the headset, press
{TALK}.
2
1
3 Close the battery cover.
Attention:
A nickel metal hydride battery that is recyclable powers
the product you have purchased.
Please call 1-800-8-BATTERY for information on how to
recycle this battery.
14
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FG2451-PFQX2417ZA-en.book Page 15 Monday, June 5, 2006 4:01 PM
2. Preparation
2 Preparation
2For
Connections
assistance,
and please
Setup visit http://www.panasonic.com/consumersupport
2.1 Connections
2.2 Battery charge
Caution:
L When you operate this product, the power outlet
should be near the product and easily
accessible.
Place the cordless handset on the cradle of the base unit
for about 6 hours before initial use.
L The unit will beep once, the [CHARGE] indicator (1)
will light, and “Charging” will be displayed on the
cordless handset display.
L After the cordless handset is fully charged,
displaying “Charge completed”, it may be left on
the base unit without affecting the life of the battery.
2.1.1 Base unit
1 Telephone line cord
L Connect to a single telephone line jack (RJ11).
2 Power cord
L Connect to a power outlet
(120 V, 60 Hz).
2
1
3
2
1
3
Note:
L To ensure the battery charges properly, clean the
charge contacts of the cordless handset (2) and the
charger (3) with a soft, dry cloth once a month.
Clean more often if the unit is subject to grease, dust,
or high humidity.
Battery strength
Note:
L To avoid malfunction, do not position the fax machine
near appliances such as TVs or speakers which
generate an intense magnetic field.
L If any other device is connected to the same
telephone line, this unit may disturb the network
condition of the device.
Using surge protectors
L The warranty does not cover damage due to power
line surges or lightning. For additional protection, we
recommend using surge protectors (3).
If the fax machine shares a single telephone line with
a DSL service
Fax transmission/reception may be disturbed, noise
interference may be heard during telephone
conversations, or Caller ID (page 25) may not function
properly. A filter to prevent this is provided by your
provider. Please attach the filter to the telephone line
cord of the unit.
Battery icon
Battery strength
67779
Fully charged
68779
Medium
68879
Low
L When flashing: Needs to
be charged
68889
Discharged
Note:
L When the battery is low, the cordless handset beeps
intermittently while it is in use.
Panasonic battery performance
It should last up to 5 hours while in use (in conversation).
It should last up to about 11 days while not in use (off the
base unit).
It should last up to 3 hours while using the clarity booster
feature (page 20).
Note:
L Battery power is consumed whenever the cordless
handset is off the base unit, even when the cordless
For assistance, please visit http://www.panasonic.com/consumersupport
15
FG2451-PFQX2417ZA-en.book Page 16 Monday, June 5, 2006 4:01 PM
2. Preparation
handset is not in use. The longer you leave the
cordless handset off the base unit, the shorter you
can actually talk using the cordless handset.
L Once the battery is fully charged, you should not
charge it again until “Recharge battery” is
displayed and/or 68879 flashes. This will maximize
the battery life.
2.3 Quick Setup
You can print out the quick fax setup guide and select the
desired receiving mode depending on your situation.
{1} “TAM/FAX” (default): Use as a telephone answering
machine and/or fax (page 34).
{2} “DIST. RING”: With the Distinctive Ring service
(page 36).
{3} “TEL ONLY”: Mostly phone calls (page 33).
{4} “FAX ONLY”: Use only as a fax (page 34).
Help Button
2.4 Base unit help function
The unit contains helpful information on the following
topics which can be printed for reference purposes, as
follows:
– “FILM ORDER SHEET”
– “SEND GUIDE”
L This information is announced by a voice guide
and is not printed out.
– “BASIC SETTINGS”
– “FEATURE LIST”
– “TAM OPERATION”
– “FAX SND/RCV”
– “COPIER”
– “Q and A”
– “ERRORS”
– “REPORTS”
– “CALLER ID”
{SET}
{SET}
{MENU}
{STOP}
1 {MENU} i {#}{0}{0} i {SET}
2 Press {SET} again to print the quick fax setup guide.
L If you do not wish to print it, press {STOP}.
3 Press {1} to {4} to display the desired setting. i
{SET} i {MENU}
16
{HELP}
{>}
1 {HELP}
2 Press {>} repeatedly to display the desired item.
i {SET}
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 17 Monday, June 5, 2006 4:01 PM
2. Preparation
Volume
2.5 Adjusting cordless handset
volume
2.6 Adjusting base unit volume
{SET}
1
{^}{V}
{MENU}
{OFF}
{A}{B}
Ringer volume
Ringer volume
1. {MENU} i {1}{1}
2. Press {0} to {3} to select the desired volume.
{1} Low
{2} Medium
{3} High
{0} Off
3. {Save} (soft key 1)
To turn the ringer OFF
Press {0} to display “Off ?” in step 2.
L The cordless handset will not ring for outside calls.
The cordless handset will ring at the low level for
intercom calls.
L To turn the ringer back ON, press {1}, {2} or {3} in
step 2.
To turn the ringer OFF temporarily
While the cordless handset is ringing for an outside call,
you can turn the cordless handset ringer OFF
temporarily by pressing {OFF}.
While the unit is idle, press {A} or {B}.
L If there are any documents in the document
entrance, you cannot adjust the volume. Confirm that
there are no documents in the entrance.
To turn the ringer OFF
Press {B} repeatedly to display “RINGER OFF= OK?”.
i {SET}
L The base unit will not ring for outside calls.
The base unit will ring at the low level for intercom
calls.
L To turn the ringer back ON, press {A}.
Ringer tone
L You can select the base unit ringer tone from one of
3 patterns for outside calls (feature #17 on page 45).
Speaker volume
While using the speakerphone, press {A} or {B}.
Ringer tone
L You can select the cordless handset ringer tone from
one of 7 patterns for outside calls (feature 12 on page
45).
Cordless handset receiver volume
While using the receiver, press {V} or {^}.
Speaker volume
While using the speakerphone, press {V} or {^}.
For assistance, please visit http://www.panasonic.com/consumersupport
17
FG2451-PFQX2417ZA-en.book Page 18 Monday, June 5, 2006 4:01 PM
2. Preparation
Initial Programming
2.7 Date and time
2.8 Your logo
You can program your logo (name, company name, etc.)
so that it appears on the top of each page sent.
{SET}
{SET}
{MENU}
{MUTE}
{<}{>}
1 {MENU} i {#}{0}{1} i {SET}
{MENU}
M:|
01/D:01/Y:06
TIME: 12:00AM
2 Enter the current month/date/year/hour/minute by
selecting 2 digits for each.
Example: August 10, 2006 10:15 PM (12 hour
clock format)
1. Press {0}{8} {1}{0} {0}{6} {1}{0} {1}{5}.
M:|
08/D:10/Y:06
TIME: 10:15AM
2. Press {*} repeatedly to select “PM”.
3 {SET}
4 Press {MENU} to exit.
Note:
L The other party’s fax machine will print the date and
time on the top of each page you send according to
your unit’s date and time setting.
To correct a mistake
Press {<} or {>} to move the cursor to the incorrect
number, and make the correction.
If you have subscribed to a Caller ID service
The date and time will be automatically set according to
the received caller information.
L If the time has not previously been set, Caller ID will
not adjust the clock.
L You can turn this feature OFF (feature #33 on page
47).
{STOP}
{<}{>}
1 {MENU} i {#}{0}{2} i {SET}
LOGO=|
2 Enter your logo, up to 30 characters. See the
following character table for details. i {SET}
3 Press {MENU} to exit.
To select characters with the dial keypad
Keypad
Characters
{1}
&
’
(
)
,
–
.
{2}
a
b
c
A
B
C
2
{3}
d
e
f
D
E
F
3
{4}
g
h
i
G
H
I
4
{5}
j
k
l
J
K
L
5
{6}
m
n
o
M
N
O
6
{7}
p
q
r
s
P
Q
R
{8}
t
u
v
T
U
V
8
{9}
w
x
y
z
W
X
Y
{0}
0
(Space)
{*}
@
{#}
#
{MUTE}
To insert a space.
{STOP}
To delete a character.
/
1
S
7
Z
9
Note:
L To enter a character that is located on the same dial
key as the previously entered character, you must
first press {>} to move the cursor to the next space.
18
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 19 Monday, June 5, 2006 4:01 PM
2. Preparation
To enter your logo
Example: “BILL”
2.9 Your fax number
1. Press {2} 5 times.
You can program your fax number so that it appears on
the top of each page sent.
LOGO=|
B
{SET}
2. Press {4} 6 times.
{FLASH}
LOGO=B|
I
3. Press {5} 6 times.
LOGO=BI|
L
4. Press {>} to move the cursor to the next space and
press {5} 6 times.
{MENU}
LOGO=BIL|
L
{STOP}
{<}{>}
1 {MENU} i {#}{0}{3} i {SET}
NO.=|
To correct a mistake
Press {<} or {>} to move the cursor to the incorrect
character, and make the correction.
L To erase all of the characters, press and hold
{STOP}.
2 Enter your fax number, up to 20 digits.
L
L
L
L
To enter a “+”, press {*}.
To enter a space, press {#}.
To enter a hyphen, press {FLASH}.
To erase a number, press {STOP}.
3 {SET}
4 Press {MENU} to exit.
To correct a mistake
Press {<} or {>} to move the cursor to the incorrect
number, and make the correction.
L To erase all of the numbers, press and hold {STOP}.
For assistance, please visit http://www.panasonic.com/consumersupport
19
FG2451-PFQX2417ZA-en.book Page 20 Monday, June 5, 2006 4:01 PM
3. Telephone
3 Telephone
Making
and Answering Calls
3.1 Making phone calls
3.1.1 With the cordless handset
2
1
{TALK}
{^}{V}
{SP-PHONE}
{MENU}
{OFF}
OFF when you hang up or put a call on hold. It will not
turn OFF automatically during a call. You can also turn
this feature ON or OFF manually.
1. Press {MENU} during an outside call.
2. Press {2} to select “Booster on” or “Booster
off”.
L While this feature is turned on, “BOOST” will flash
on the display.
Note:
L If this feature is turned OFF manually during a call, it
will not be turned ON automatically during the same
call.
L While this feature is turned ON, battery performance
will be shortened (page 15).
{MUTE}{CLEAR}
{REDIAL}
{HOLD}
1 Lift the cordless handset and press {TALK}.
L To make hands-free phone calls, press {SPPHONE}.
2 Dial the telephone number.
3 To hang up, press {OFF} or place the cordless
handset on the base unit.
Note:
L While talking using {TALK}, you can switch to a
hands-free phone conversation by pressing {SPPHONE}. To switch back, press {TALK}.
L You can also dial by performing step 2 before step 1.
To mute your conversation
When the call is muted, you will be able to hear the other
party but the other party will not be able to hear you.
Press {MUTE}.
L To release the mute, press {MUTE}.
L When you switch between the receiver and the
speaker (hands-free), the mute will be released.
Voice enhancer feature
This feature clarifies the voice of the person you are
talking to, reproducing a more natural-sounding voice
that is easier to hear and understand. You can turn this
feature ON or OFF during a conversation.
1. Press {MENU} during an outside call.
2. Press {3} to turn ON or OFF.
L When turned ON, J will be displayed.
L The selected setting will remain until changed.
Note:
L You can also turn this feature ON or OFF through
programming (feature 5 on page 50).
Clarity booster
This feature can improve sound clarity when the
cordless handset is used in an area where there may be
interference. During an outside call, this feature is turned
ON automatically when necessary. This feature will turn
20
To put a call on hold
Press {HOLD}.
L To release the hold, press {TALK} or {SP-PHONE}
on the cordless handset or {SP-PHONE} on the
base unit.
L If a call is kept on hold for more than 6 minutes,
beeps will start to sound and the ringer indicator (2)
will flash rapidly. After 4 additional minutes on hold,
the call will be disconnected.
To redial the last number dialed from the cordless
handset
Press {TALK} or {SP-PHONE}. i {REDIAL}
To redial using the redial list (Memory redial)
The last 5 phone numbers dialed from the cordless
handset are stored in the redial list.
1. {REDIAL}
2. Press {V} or {^} repeatedly to select the desired
number.
L To delete the displayed number, press {CLEAR}.
L To exit the list, press {OFF}.
3. {TALK}, {SP-PHONE} or {Call} (soft key 1).
FG2451-PFQX2417ZA-en.book Page 21 Monday, June 5, 2006 4:01 PM
3. Telephone
3.1.2 With the base unit
3.2 Answering phone calls
3.2.1 With the cordless handset
{TALK}
{OFF}
{^}{V}{<}{>}
{SP-PHONE}
1 Lift the cordless handset and press {TALK} or {SP{LOCATOR}
{MUTE}
{SP-PHONE}
{REDIAL}
1 {SP-PHONE}
2 Dial the telephone number.
3 To hang up, press {SP-PHONE}.
Note:
L To switch to the cordless handset while using the
base unit speakerphone:
– If the cordless handset is off the base unit, press
{TALK} or {SP-PHONE}.
– If on the base unit, just lift up.
L You can also dial by performing step 2 before step 1.
PHONE}.
L You can also answer a call by pressing any
button except {V}, {^}, {<}, {>} or {OFF} (Any
key talk feature).
2 To hang up, press {OFF} or place the cordless
handset on the base unit.
Auto talk feature (Cordless handset)
This feature allows you to answer a call by simply lifting
the cordless handset off the base unit (feature 03 on
page 50).
3.2.2 With the base unit
To redial the last number dialed from the base unit
Press {SP-PHONE}. i {REDIAL}
To mute your conversation
When the call is muted, you will be able to hear the other
party but the other party will not be able to hear you.
Press {MUTE}.
L To release the mute, press {MUTE}.
To put a call on hold
Press {LOCATOR}.
L To release the hold, press {SP-PHONE} on the base
unit or {TALK} or {SP-PHONE} on the cordless
handset.
L If a call is kept on hold for more than 6 minutes,
beeps will start to sound. After 4 additional minutes
on hold, the call will be disconnected.
{MIC}
{SP-PHONE}
1 Press {SP-PHONE} and talk into {MIC}.
2 To hang up, press {SP-PHONE}.
21
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3. Telephone
Automatic Dialing
3.3 Storing names and telephone
numbers into the phonebook
The base unit and cordless handset provide a
phonebook (50 items each).
L Items stored in the phonebook can be copied
between the base unit and the cordless handset
(page 24).
3.3.1 With the cordless handset
Keypad
Characters
{CLEAR}
To delete a character.
Note:
L To enter a character that is located on the same dial
key as the previously entered character, you must
first press {>} to move the cursor to the next space.
L To erase all of the characters/numbers, press and
hold {CLEAR}.
3.3.2 With the base unit
{SET}
1
{>}
{OFF}
{CLEAR}
{PAUSE}
{MENU}
1 Press {MENU} repeatedly to display “PHONEBOOK
1 {Phonebook} (soft key 1)
2 {Add} (soft key 1)
3 Enter the name, up to 16 characters. See the
SET”. i {*}
2 Enter the name, up to 16 characters (see page 18 for
instructions). i {SET}
following character table for details. i {Next} (soft
key 1)
4 Enter the telephone number, up to 32 digits.
L To enter a pause, press {PAUSE}.
3 Enter the telephone number, up to 32 digits. i
{SET}
L To program other items, repeat steps 2 to 3.
4 {MENU}
5 {Next} (soft key 1) i {Save} (soft key 1)
Helpful hints:
L For your convenience, HELP-FAX (1-800-435-7329)
has been stored in the base unit phonebook. If you
cannot solve a problem, call this number from the
base unit (page 23). If not needed, you can erase it
(page 23).
L To program other items, repeat steps 2 to 5.
6 {OFF}
To select characters with the dial keypad
Keypad
Characters
{1}
&
’
(
)
,
–
.
{2}
a
b
c
A
B
C
2
{3}
d
e
f
D
E
F
3
{4}
g
h
i
G
H
I
4
3.4.1 With the cordless handset
{5}
j
k
l
J
K
L
5
{6}
m n
o
M N
O
6
1 {Phonebook} (soft key) i {Search} (soft key)
2 Press {V} or {^} repeatedly to display the desired
{7}
p
q
r
s
P
Q
R
{8}
t
u
v
T
U
V
8
{9}
w
x
y
z
W X
Y
{0}
0
(Space)
{*}
@
{#}
#
22
/
S
1
7
3.4 Making a phone call using the
phonebook
item.
L To exit the phonebook, press {OFF}.
3 {TALK}, {SP-PHONE} or {Call} (soft key).
Z
9
To search for a name by initial
Example: “LISA”
1. {Phonebook} (soft key) i {Search} (soft key)
2. Press {5} repeatedly to display any name with the
initial “L” (see the character table, page 22).
FG2451-PFQX2417ZA-en.book Page 23 Monday, June 5, 2006 4:01 PM
3. Telephone
L To search for symbols, press {1}, {*} or {#}.
3. Press {V} repeatedly to display “LISA”.
L To stop the search, press {OFF}.
L To dial the displayed number, press {TALK},
{SP-PHONE} or {Call} (soft key).
Chain dial feature
You can dial a combination of phonebook items during
the same call. This feature is useful if for example, you
want to dial a number, then enter a PIN. All items must
be stored in the phonebook beforehand (page 22).
L If you do not need to edit the name, skip to step
5.
4 Edit the name. For further details, see the storing
procedure on page 22.
5 {Next} (soft key)
L If you do not need to edit the telephone number,
skip to step 7.
6 Edit the telephone number. For further details, see
the storing procedure on page 22.
7 {Next} (soft key) i {Save} (soft key) i {OFF}
1. During a phone call, press {MENU}.
2. Press {1} to select “Phonebook”.
3.5.2 With the base unit
3. Press {V} or {^} repeatedly to display the desired
item.
L To search for a name by initial, see page 22.
1 {PHONEBOOK}
2 Press {A} or {B} repeatedly to display the desired
4. {Call} (soft key)
L If required, repeat steps 1 to 4 for any remaining
numbers.
3 {*}
Note:
L If you have rotary or pulse service, you need to press
{*} before pressing {MENU} in step 1 to change the
dialing mode temporarily to tone.
L To prevent misdialing, we recommend you add
pauses where needed when storing numbers. For
example, add pauses after a telephone number
when storing in the phonebook (page 22) if a PIN
number is to be dialed after it.
item. i {MENU}
L If you do not need to edit the name, skip to step
5.
4 Edit the name. For further details, see the storing
procedure on page 22.
5 {SET}
L If you do not need to edit the telephone number,
skip to step 7.
6 Edit the telephone number. For further details, see
the storing procedure on page 22.
7 {SET}
3.4.2 With the base unit
1 {PHONEBOOK}
2 Press {A} or {B} repeatedly to display the desired
item. i {SP-PHONE}
3.6 Erasing a stored item
3.6.1 Erasing a specific item
With the cordless handset
To search for a name by initial
Example: “LISA”
1. {PHONEBOOK}
2. Press {A} or {B} to initiate the phonebook.
3. Press {5} repeatedly to display any name with the
initial “L” (see the character table, page 18).
L To search for symbols, press {1}, {*} or {#}.
4. Press {B} repeatedly to display “LISA”.
L To stop the search, press {STOP}.
L To dial the displayed number, press {SPPHONE}.
1. {Phonebook} (soft key) i {Search} (soft key)
2. Press {V} or {^} repeatedly to display the desired
item. i {CLEAR} i {Yes} (soft key)
L To cancel erasing, press {No} (soft key).
3. {OFF}
With the base unit
1. {PHONEBOOK}
2. Press {A} or {B} repeatedly to display the desired
item. i {MENU} i {#}
L To cancel erasing, press {STOP}.
3. {SET}
3.5 Editing a stored item
3.5.1 With the cordless handset
1 {Phonebook} (soft key) i {Search} (soft key)
2 Press {V} or {^} repeatedly to display the desired
item.
3 {Edit} (soft key)
3.6.2 Erasing all items
With the base unit
1. {PHONEBOOK} i {ERASE}
2. Press {A} or {B} repeatedly to select “YES”. i
{SET}
L To cancel erasing, press {STOP}.
3. {SET}
23
FG2451-PFQX2417ZA-en.book Page 24 Monday, June 5, 2006 4:01 PM
3. Telephone
3.7 One touch dial (Base unit
only)
Base unit dial keys {1} to {9} can each be used as a one
touch dial key, allowing you to dial a number from the
base unit’s phonebook by simply pressing a dial key.
3.7.1 Assigning an item to a one touch dial
key
1 {PHONEBOOK}
2 Press {A} or {B} repeatedly to display the desired
item. i {MENU} i {0}
3 Press {A} or {B} repeatedly to select a desired dial
key.
L When the dial key is already used as a one touch
dial key, Q is displayed next to the dial key
number. If you select this dial key, you can
overwrite the previous assignment.
4 {SET} i {SET}
L To program other items, repeat steps 2 to 4.
5 {STOP}
3.7.2 Making a call using a one touch dial
key
1 Press and hold the desired one touch dial key ({1} to
{9}).
L You can view other one touch dial assignments
by pressing {A} or {B}.
2 {SP-PHONE}
2. Press {V} or {^} repeatedly to display “Copy
phonebook”. i {>}
3. Press {V} or {^} repeatedly to display “Copy 1
item”. i {>}
4. Press {V} or {^} repeatedly to display the desired
item.
5. {Send} (soft key)
L To copy another item, repeat steps 4 and 5.
6. After copying is completed, press {OFF}
Copying all the phonebook items
1. {MENU}
2. Press {V} or {^} repeatedly to display “Copy
phonebook”. i {>}
3. Press {V} or {^} repeatedly to display “Copy all
items”. i {>}
4. After copying is completed, press {OFF}.
3.8.2 To the cordless handset (using the
base unit)
Copying one phonebook item
1. {MENU} i {#}{5}{9}
2. Press {1} to display “1 ITEM”. i {SET}
3. Press {A} or {B} repeatedly to display the desired
item.
4. {SET}
L To copy another item, repeat steps 3 and 4.
5. After copying is completed, press {MENU}
Copying all the phonebook items
3.7.3 Erasing a one touch dial assignment
1 Press and hold the desired one touch dial key ({1} to
{9}). i {ERASE}
L To cancel erasing, press {STOP}.
2 {SET}
Note:
L The number erased from a one touch dial key will not
be deleted from the phonebook. To erase from the
phonebook, see page 23.
3.8 Copying phonebook items
One or all phonebook items can be copied to or from the
cordless handset and the base unit. The destination unit
will save the items in its phonebook.
3.8.1 To the base unit (using the cordless
handset)
Copying one phonebook item
1. {MENU}
24
1. {MENU} i {#}{5}{9}
2. Press {2} to display “ALL ITEMS”. i {SET}
FG2451-PFQX2417ZA-en.book Page 25 Monday, June 5, 2006 4:01 PM
3. Telephone
Caller ID
3.9 Caller ID service
This unit is compatible with the Caller ID service
offered by your local telephone company. To use this
unit’s Caller ID features, you must subscribe to a
Caller ID service.
Make sure the following ring count is set to 2 or more
rings beforehand.
–
TAM ring count (feature #06 or feature 061 on page
44) and FAX ring count (feature #06 on page 44)
L The name display service may not be available in
some areas. For further information, please contact
your telephone company.
3.9.1 How Caller ID is displayed
The calling party’s name or telephone number will be
displayed after the 1st ring. You have the option of
whether or not to answer the call.
The unit will automatically store caller information
(name, telephone number, date and time of the call, the
number of times called) from the 30 (base unit)/50
(cordless handset) most recent callers.
It is possible to view caller information one at a time on
the display (page 25) or print the entire Caller ID list
(page 67).
L When caller information is received and it matches a
telephone number stored in the unit’s phonebook,
the stored name will be displayed.
L If the unit is connected to a PBX (Private Branch
Exchange) system, caller information may not be
received properly. Consult your PBX supplier.
L If the unit cannot receive caller information, the
following will be displayed:
“OUT OF AREA”: The caller dialed from an area
which does not provide Caller ID service.
“PRIVATE CALLER”: The caller requested not to
send caller information.
“LONG DISTANCE”: The caller made a long distance
call.
L If the cordless handset has lost communication with
the base unit when a call is received, caller
information will not be recorded in the cordless
handset.
To confirm caller information using the Caller ID list
(Base unit only)
– To print manually, see page 67.
– To print automatically after every 30 new calls,
activate feature #26 (page 46).
Press {Flash} (soft key) on the cordless handset or
{CALL WAIT} on the base unit to answer the second
call.
L To return to the first caller, press {Flash} (soft key)
on the cordless handset or {CALL WAIT} on the
base unit again.
Note:
L The second caller’s information will not be displayed
when:
– the first call is placed on hold,
– the answering machine is recording an incoming
message,
– an extension telephone on the same line is in
use, or
– you are sending or receiving a fax document.
L Please contact your telephone company for details
and the availability of this service in your area.
3.10 Viewing and calling back
3.10.1 With the cordless handset
1
{TALK}
{^}{V}
{OFF}
{SP-PHONE}
The unit will tell you how many calls you missed while
you were out or unavailable to answer the phone.
Example:
2 missed calls
1 Press {V} or {^} to display “Caller list”.
L You can also press {Rcvd calls} (soft key 1).
2 Press {V} to search from the recently received caller
information.
L If you press {^}, the display order will be
reversed.
3 Press {TALK} or {SP-PHONE} to return the call.
Call Waiting Caller ID feature
If you subscribe to both Caller ID and Call Waiting
services, when a second call is received during a
conversation, you will hear a call-waiting tone and the
display will show the second caller’s information.
25
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3. Telephone
3.10.2 With the base unit
{CALLER ID}
{SP-PHONE} {STOP}
{A}{B}
{FAX START}
1 {CALLER ID}
2 Press {B} to search from the recently received caller
information.
L If you press {A}, the display order will be
reversed.
3 Press {SP-PHONE} to return the call.
L To send a fax, insert the document FACE DOWN
and press {FAX START}.
To change the way caller information is displayed
Press {CALLER ID} repeatedly after step 2.
Example:
SAM LEE
11:20A Jul.20 ,
b
1-134-567-8901
11:20A Jul.20 ,
3.10.3 Symbols and operations for caller
information
What “,” means
“,” on the display means the call has already been
viewed or answered.
If the same person calls more than once
The number of times the same caller called (“×2” to
“×9”) will be displayed. Only the date and time of the
most recent call will be stored.
Example: The same person called 3 times.
SAM LEE
10:30P Jul.20 ×3
To stop viewing
Press {OFF} on the cordless handset or {STOP} on the
base unit.
To edit a telephone number before calling
back/storing
While displaying a desired caller information, press
{Edit} (soft key) on the cordless handset or {*} on the
base unit repeatedly. Each time you press {Edit} (soft
26
key) on the cordless handset or {*} on the base unit,
the telephone number will be changed as follows:
A Local telephone number only (area code omitted)
B Area code – Local telephone number
C 1 – Area code – Local telephone number (“1” added)
L To return a call, press {TALK} or {SP-PHONE} on
the cordless handset or {SP-PHONE} on the base
unit.
L To store the number in the cordless handset
phonebook, follow from step 2 of the cordless
handset storing procedure on page 27.
L To store the number in the base unit phonebook,
follow from step 3 of the base unit storing procedure
on page 27.
3.11 Caller ID number auto edit
feature
Once you call back an edited number, the unit can
automatically edit other incoming phone numbers each
time you receive a call.
For example, you can use this feature to set the unit to
ignore the area code of callers in your area code, so that
you can call these local numbers using caller information
without dialing the area code.
To activate this feature, you must edit an item in the caller
list, then call that number. After that, calls from that
caller’s area code will be edited automatically.
This feature can be turned ON using either the cordless
handset or the base unit. The default setting is ON.
3.11.1 Turning ON the Caller ID number
auto edit feature (Cordless handset)
1 {MENU} i {0}{4}
2 Press {1} to select “On”.
L Press {0} to select “Off”.
3 {Save} (soft key) i {OFF}
3.11.2 Turning ON the Caller ID number
auto edit feature (Base unit)
1 {MENU} i {#}{7}{5}
2 Press {1} to select “ON”.
L Press {0} to select “OFF”.
3 {SET} i {MENU}
Note:
L The cordless handset and base unit can remember
up to 4 area codes each to be edited. Phone
numbers from the 4 most recently edited area codes
will be automatically edited.
L This feature will not be activated until edited numbers
are called back.
L If you move to another area, you can turn this feature
OFF to erase previously edited area codes. To use
this feature again, turn it ON and reprogram the area
codes you want to edit once again.
FG2451-PFQX2417ZA-en.book Page 27 Monday, June 5, 2006 4:01 PM
3. Telephone
3.12 Erasing caller information
3.12.1 Erasing all caller information
3.13 Storing caller information
into the phonebook
With the cordless handset
3.13.1 Into the cordless handset
1 Press {V} or {^} to display “Caller list”. i
1 Press {V} or {^} repeatedly to display the desired
{All erase} (soft key)
L To cancel erasing, press {No} (soft key), then
{OFF}.
2 {Yes} (soft key)
With the base unit
1 Press {MENU} repeatedly to display “CALLER
SETUP”. i {SET}
L “CALL LIST ERASE” will be displayed.
2 {SET}
item.
L If the number requires editing, see page 26.
2 {Save} (soft key)
L If a name has not been received, “Enter name”
will be displayed.
1. Enter the name if necessary (see page 22 for
instructions).
2. {Next} (soft key) i {Save} (soft key)
3 {OFF}
L To cancel erasing, press {STOP}, then {MENU}.
3 {SET} i {STOP}
3.13.2 Into the base unit
3.12.2 Erasing specific caller information
1 {CALLER ID}
2 Press {A} or {B} repeatedly to display the desired
With the cordless handset
Press {V} or {^} repeatedly to display the desired item.
i {CLEAR} i {OFF}
item.
L If the number requires editing, see page 26.
3 {MENU} i {SET} i {SET}
With the base unit
1 {CALLER ID}
2 Press {A} or {B} repeatedly to display the desired
item. i {ERASE} i {STOP}
27
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3. Telephone
L The call will be put on hold.
Other Features
3.14 Intercom
Intercom calls can be made between the cordless
handset and the base unit.
3.14.1 Making intercom calls
2 Base unit:
Press {SP-PHONE} or {INTERCOM} to answer the
page.
3 Cordless handset:
To complete the transfer, press {OFF}.
With the cordless handset
1 {INTERCOM}
L The base unit will beep (be paged) for 1 minute.
L To stop paging, press {OFF}.
2 When the paged party answers, talk into the
cordless handset.
3 To end the intercom call, press {OFF}.
With the base unit
You can also locate a misplaced cordless handset by
paging it (Cordless handset locator).
1 {INTERCOM}
L The cordless handset will beep (be paged) for 1
minute.
L To stop paging, press {SP-PHONE} or
{INTERCOM}.
2 When the paged party answers, talk into {MIC}.
3 To end the intercom call, press {SP-PHONE} or
{INTERCOM}.
3.14.2 Answering intercom calls
With the cordless handset
When the cordless handset is being paged, it will beep
(be paged) and the ringer indicator will flash rapidly.
1 Press {TALK}, {SP-PHONE} or {INTERCOM} to
answer the page.
2 To end the intercom call, press {OFF}.
With the base unit
When the base unit is being paged, it will beep.
1 Press {SP-PHONE} or {INTERCOM} to answer the
page.
2 To end the intercom call, press {SP-PHONE} or
{INTERCOM}.
3.15 Transferring a call
A telephone call can be transferred between the base
unit and the cordless handset using the intercom feature.
3.15.1 To transfer a call from the cordless
handset
1 Cordless handset:
During a phone call, press {INTERCOM} 2 times to
page the base unit.
28
3.15.2 To transfer a call from the base unit
1 Base unit:
During a phone call, press {INTERCOM} 2 times to
page the cordless handset.
L The call will be put on hold.
2 Cordless handset:
Press {TALK}, {SP-PHONE} or {INTERCOM} to
answer the page.
3 Base unit:
To complete the transfer, press {SP-PHONE}.
Note:
L If the paged party does not answer the call, press
{TALK}, {SP-PHONE} on the cordless handset or
{INTERCOM} on the base unit to return to the call.
FG2451-PFQX2417ZA-en.book Page 29 Monday, June 5, 2006 4:01 PM
4. Fax
4 Fax
Sending
Faxes
4.1 Sending a fax manually
1
To send more than 10 pages at a time
Insert the first 10 pages of the document. Add the other
pages (up to 10 at a time) on top of the previously
inserted pages while the last page is being fed into the
unit.
Pre-dialing a fax number
1. Enter the fax number.
2. Insert the document.
3. {FAX START}
Sending from memory (Quick scan feature)
To use this feature, activate feature #34 (page 47)
beforehand.
1. Insert the document.
2. Enter the fax number. i {FAX START}
{HELP} {SET}
{A}{B}
{FAX START} {STOP}
{SP-PHONE}
{REDIAL}
1 Adjust the width of the document guides (1) to fit
L If the document exceeds the memory capacity,
transmission will be canceled and this feature will be
turned OFF automatically. You must send the entire
document manually.
L This feature cannot be used if {SP-PHONE} on the
base unit, or {TALK} or {SP-PHONE} on the
cordless handset is pressed.
the actual size of the document.
2 Insert the document (up to 10 pages) FACE DOWN
until a single beep is heard and the unit grasps the
document.
3 If necessary, press {A} or {B} repeatedly to select
the desired resolution. i {SP-PHONE}
4 Dial the fax number.
5 When a fax tone is heard:
Press {FAX START}.
When the other party answers your call:
Ask them to press their start button. When the fax
tone is heard, press {FAX START}.
To select the resolution
Select the desired resolution according to the character
size.
– “STANDARD”: For normal-sized characters.
– “FINE”: For small-sized characters.
– “SUPER FINE”: For very small-sized characters.
– “PHOTO”: For photographs, shaded drawings, etc.
L Using the “FINE”, “SUPER FINE” and “PHOTO”
settings will increase transmission time.
To stop sending
Press {STOP}.
Sending a fax with the voice guide
You can send documents by following the voice guide.
1. Press {HELP} 2 times. i {SET}
2. Follow the voice guide.
Printing a confirmation report
A confirmation report provides you with a printed record
of transmission results (errors, etc.). To print
confirmation reports, make sure feature #04 is activated
(page 44). The default setting is “ERROR”. For an
explanation of error messages, see page 53.
Printing a journal report
A journal report provides you with a printed record of the
30 most recent fax transmissions and receptions. To
print it manually, see page 67. To print it automatically
after every 30 new fax transmissions and receptions,
make sure feature #22 is activated (page 46). For an
explanation of error messages, see page 53.
To redial the last number
{REDIAL} i {FAX START}
L If the line is busy, the unit will automatically redial the
number.
L To cancel redialing, press {STOP}.
29
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4. Fax
4.2 Document requirements
128 mm
(5")
Minimum document size
L Check that ink, paste or correction fluid has dried
completely.
L To send a document with a width of less than 210 mm
(81/4"), we recommend using a copy machine to copy
the original document onto A4 or letter-sized paper,
then sending the copied document.
4.3 Sending a fax using the
phonebook and one touch dial
128 mm
(5")
Before using this feature, store the desired names and
telephone numbers into the base unit’s phonebook
(page 22) and one touch dial (page 24).
Maximum document size
600 mm
(23 5/8")
1 Adjust the width of the document guides to fit the
actual size of the document.
2 Insert the document (up to 10 pages) FACE DOWN
until a single beep is heard and the unit grasps the
document.
3 If necessary, press {A} or {B} repeatedly to select
the desired resolution (page 29).
216 mm
(8 1/2")
4 Using the phonebook:
1. {PHONEBOOK}
Effective scanning area
L Shaded area will be scanned.
2. Press {A} or {B} repeatedly to display the
desired item. i {FAX START}
2 mm(1/16")
2 mm
4 mm
4 mm(5/32")
208 mm(8 3/16")
216 mm(8 1/2")
Document weight
L Single sheet:
45 g/m2 to 90 g/m2 (12 lb. to 24 lb.)
L Multiple sheets:
60 g/m2 to 80 g/m2 (16 lb. to 21 lb.)
Note:
L Remove clips, staples or other fasteners.
L Do not send the following types of documents: (Make
a copy of the document using another copier and
send the copy.)
– Chemically treated paper such as carbon or
carbonless duplicating paper
– Electrostatically charged paper
– Badly curled, creased or torn paper
– Paper with a coated surface
– Paper with a faint image
– Paper with printing on the opposite side that can
be seen through the other side, such as
newsprint
30
Using one touch dial:
1. Press and hold the desired one touch dial key
({1} to {9}).
L You can view other one touch dial
assignments by pressing {A} or {B}.
2. {FAX START}
Fax auto redial
If the line is busy or if there is no answer, the unit will
automatically redial the number.
L To cancel redialing, press {STOP}.
FG2451-PFQX2417ZA-en.book Page 31 Monday, June 5, 2006 4:01 PM
4. Fax
4.4 Broadcast transmission
By storing the base unit’s phonebook items (page 22)
into the broadcast memory, you can send the same
document to multiple parties (up to 20). Your
programmed items will remain in the broadcast memory,
allowing frequent re-use.
4.4.1 Programming items into the
broadcast memory
1 Press {MENU} repeatedly to display “BROADCAST
SET”. i {#}
2 Press {A} or {B} repeatedly to display the desired
item. i {SET}
L The number in brackets indicates the number of
registered items.
L If you have programmed the wrong item, press
{STOP} to erase the item.
L To program other items, repeat step 2 (up to 20
items).
3 {SET}
4.4.2 Adding a new item into the broadcast
memory
1 {PHONEBOOK}
2 Press {A} or {B} repeatedly to display
“<BROADCAST>”. i {MENU} i {*}
L After transmission, the unit will automatically
print a report (Broadcast sending report).
Note:
L If you select “FINE”, “SUPER FINE” or “PHOTO”
resolution, the number of pages that the unit can
send will decrease.
L If the document exceeds the memory capacity,
transmission will be canceled.
L If a party is busy or does not answer, it will be skipped
and redialed later.
To send the same document to a one-time group of
items
1. Insert the document. i {PHONEBOOK}
2. Press {A} or {B} repeatedly to display “<ONE TIME
BROAD>”. i {SET}
3. Press {A} or {B} repeatedly to display the desired
party. i {SET}
L If you have programmed the wrong item, press
{STOP} to erase the item.
L To program other parties, repeat step 3 (up to 20
items).
4. Press {FAX START} to start transmission to the
programmed parties.
To cancel broadcast transmission
Press {STOP} repeatedly to display “SEND
CANCELED?”. i {SET}
3 Press {A} or {B} repeatedly to display the desired
item. i {SET}
L To add other items, repeat step 3 (up to 20
items).
4 {STOP}
4.4.3 Erasing a stored item from the
broadcast memory
1 {PHONEBOOK}
2 Press {A} or {B} repeatedly to display
“<BROADCAST>”. i {MENU} i {#}
3 Press {A} or {B} repeatedly to display the desired
item you want to erase.
L To cancel erasing, press {STOP}.
4 {SET} i {SET} i {STOP}
4.4.4 Sending the same document to preprogrammed parties
1 Insert the document FACE DOWN.
2 If necessary, press {A} or {B} repeatedly to select
the desired resolution (page 29). i
{PHONEBOOK}
3 Press {A} or {B} repeatedly to display
“<BROADCAST>”. i {FAX START}
31
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4. Fax
Receiving Faxes
4.5 Selecting the way to use your
fax machine
Depending on your situation, select the way you prefer to
use your fax machine.
– Use as a telephone answering machine and/or fax
(TAM/FAX mode)
– Use only as a fax (FAX ONLY mode)
– Use mostly as a telephone (TEL mode)
Note:
L See page 16 for quick setup.
4.5.1 Use as a telephone answering
machine and/or fax (TAM/FAX mode)
If a fax calling tone is detected, the fax machine will
receive the fax automatically.
4.5.2 Use only as a fax (FAX ONLY mode)
Your situation
You have a separate telephone line just for faxes.
Setup
Set the fax machine to FAX ONLY mode (page 34) by
pressing {AUTO ANSWER} repeatedly.
L The {AUTO ANSWER} indicator turns ON.
AUTO ANSWER
Your situation
You want to answer phone calls using the telephone
answering machine and receive faxes automatically.
Note:
L Make sure feature #77 is set to “FAX ONLY”
beforehand (page 49).
Setup
Set the fax machine to TAM/FAX mode (page 34) by
pressing {AUTO ANSWER} repeatedly.
How faxes are received
All incoming calls will be answered as faxes.
L The {AUTO ANSWER} indicator turns ON.
4.5.3 Use mostly as a telephone (TEL
mode)
Your situation
You want to answer calls by yourself. If a fax call is
received, you must receive the fax manually.
AUTO ANSWER
Setup
Set the fax machine to TEL mode (page 33) by pressing
{AUTO ANSWER} repeatedly.
L The {AUTO ANSWER} indicator turns OFF.
AUTO ANSWER
How to receive phone calls and faxes
You have to answer all calls manually.
To receive a fax, press {FAX START}.
{FAX START}
Note:
L Make sure feature #77 is set to “TAM/FAX”
beforehand (page 49).
L Do not connect an answering machine to the same
telephone line. If connected, set the automatic
answer feature to OFF by pressing {AUTO
ANSWER} repeatedly.
L It is not recommended to subscribe to voice mail
service as it may disturb fax reception. If you do
subscribe to a voice mail service, set the ring count
of your voice mail service to 5 rings or greater.
How phone calls and faxes are received
If the call is a phone call, the fax machine will record the
caller’s message automatically.
32
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4. Fax
4.6 Receiving a fax manually –
Auto answer OFF
Note:
L By default, the unit reduces the size of the received
document to 92% when printing (See feature #36 on
page 47 for details).
4.6.1 Activating TEL mode
Set the fax machine to TEL mode by pressing {AUTO
ANSWER} repeatedly to display “TEL MODE”.
L The {AUTO ANSWER} indicator turns OFF.
L When the unit has new messages, {AUTO
ANSWER} indicator will flash. By pressing {AUTO
ANSWER} when the indicator is flashing, the unit will
play back all of the new messages. After playing back
all of the new messages, the {AUTO ANSWER}
indicator will stop flashing.
To set to TEL mode, press {AUTO ANSWER}
repeatedly.
How to receive phone calls and faxes with the base
unit
1. Press {SP-PHONE} to answer the call.
2. When:
– document reception is required,
– a fax calling tone (slow beep) is heard, or
– no sound is heard,
press {FAX START}.
L If you do not answer the call within 10 rings, the
unit will temporarily activate the answering
machine. The greeting message will then be
played and the other party can then send a fax.
How to receive calls and faxes with the cordless
handset
1. Lift the cordless handset and press {TALK} or {SPPHONE} to answer the call.
2. When:
– document reception is required,
– a fax calling tone (slow beep) is heard, or
– no sound is heard,
press {*}{#}{9} (default fax activation code)
firmly.
L You can also press {FAX START} on the base
unit.
AUTO ANSWER
Note:
L To receive fax documents using the cordless
handset, you must set the remote fax activation to
ON (feature #41 on page 48) beforehand. The
default setting is ON.
To stop receiving
Press {STOP}.
How to receive faxes with an extension telephone
1. When the extension telephone rings, lift the handset
of the extension telephone.
{SP-PHONE}
{STOP}
{FAX START}
2. When:
– document reception is required,
– a fax calling tone (slow beep) is heard, or
– no sound is heard,
press {*}{#}{9} (default fax activation code)
firmly.
3. Replace the handset.
{TALK}
{SP-PHONE}
Note:
L To receive fax documents using the extension
telephone, make sure remote fax activation is turned
ON (feature #41 on page 48) beforehand. The
default setting is ON.
33
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4. Fax
L The answering machine will answer the call.
4.7 Receiving a fax automatically
– Auto answer ON
2. The caller can leave a message after the greeting
message.
Note:
L By default, the unit reduces the size of the received
document to 92% when printing (See feature #36 on
page 47 for details).
4. The caller presses the start button to send a fax.
4.7.1 Activating TAM/FAX mode
(Telephone Answering Machine/Fax mode)
1 Make sure feature #77 is set to “TAM/FAX” (page
49) beforehand.
2 Press {AUTO ANSWER} repeatedly to display
“TAM/FAX MODE”.
L The display will show the ring count in TAM/FAX
mode. If you wish to change it, press {A} or {B}
repeatedly to display the desired setting, and
press {SET}.
L You can adjust the speaker volume after
changing the ring count by pressing {A} or {B}
while listening to the greeting message.
L The {AUTO ANSWER} indicator turns ON.
3. The caller presses {*}{9}.
L The unit will activate the fax function.
Changing the ring count in TAM/FAX mode
You can select from “2” (default), “3”, “4” or “TOLL
SAVER”. This setting can be changed by feature #06 or
feature 061 on page 44.
– “TOLL SAVER”: The unit answers after 2 rings when
new messages have been recorded, and after 4 rings
when there are no new messages. If you call your
unit from a remote location to listen to new messages
(page 42), you will know that there are no messages
when the unit rings for the 3rd time. You can then
hang up without being charged for the call.
Note:
L If you set to “4”, receiving faxes may not be possible.
4.7.2 Activating FAX ONLY mode
1 Make sure feature #77 is set to “FAX ONLY” (page
49) beforehand.
2 Press {AUTO ANSWER} repeatedly to display “FAX
AUTO ANSWER
{SET}
{A}{B}
Note:
L The maximum incoming message recording time can
be changed (feature #10 or feature 062 on page 44).
How phone calls and faxes are received
When receiving calls, the unit works as an answering
machine and/or fax.
Receiving a voice message and fax document in one
call
The caller can leave a voice message and send a fax
document during the same call. Inform the caller of the
following procedure beforehand.
1. The caller calls your unit.
34
ONLY MODE”.
L The display will show the ring count in FAX ONLY
mode. If you wish to change it, press {A} or {B}
repeatedly to display the desired setting, and
press {SET}. If you set to “4”, receiving faxes
may not be possible.
L The {AUTO ANSWER} indicator turns ON.
L When the unit has new messages, the {AUTO
ANSWER} indicator will flash. By pressing
{AUTO ANSWER} when the indicator is
flashing, the unit will play back all of the new
messages. After playing back all of the new
messages, the {AUTO ANSWER} indicator will
stop flashing.
To set to FAX ONLY mode, press {AUTO
ANSWER} repeatedly.
How faxes are received
When receiving calls, the unit will automatically answer
all calls and only receive fax documents.
FG2451-PFQX2417ZA-en.book Page 35 Monday, June 5, 2006 4:01 PM
4. Fax
4.8 Junk fax prohibitor
(preventing fax reception from
undesired callers)
If you subscribe to Caller ID service (page 25), this
feature prevents fax reception from calls that do not
show caller information.
Additionally, the fax machine will not accept faxes
originated from numbers that match the ones on a
programmable junk fax prohibitor list.
2. Press {>} repeatedly to display “JUNK LIST
DISP.”. i {SET}
3. Press {A} or {B} repeatedly to display the desired
item. i {ERASE}
L To cancel erasing, press {STOP}, then press
{MENU}.
4. {SET} i {MENU}
Important:
L This feature does not work when manual
reception is performed.
4.8.1 Activating the junk fax prohibitor
1 Press {MENU} repeatedly to display “JUNK FAX
PROH.” i {>}
2 Press {A} or {B} repeatedly to select “ON”. i
{SET}
3 Press {MENU} to exit the program.
4.8.2 Storing undesired callers
You can register up to 10 undesired numbers from the
Caller ID list (page 25) if you do not wish to receive faxes
from them.
1 Press {MENU} repeatedly to display “JUNK FAX
PROH.”.
2 Press {>} repeatedly to display “JUNK LIST SET”.
i {SET}
3 Press {A} or {B} repeatedly to display the item you
wish to prevent the fax reception from. i {SET}
4 Press {STOP} to exit the program.
To display the junk fax prohibitor list
1. Press {MENU} repeatedly to display “JUNK FAX
PROH.”.
2. Press {>} repeatedly to display “JUNK LIST
DISP.”. i {SET}
3. Press {A} or {B} to display the item.
4. Press {MENU} to exit the program.
To print the junk fax prohibitor list
1. Press {MENU} repeatedly to display “JUNK FAX
PROH.”.
2. Press {>} repeatedly to display “JUNK LIST
PRINT”. i {SET}
3. Press {MENU} to exit the list.
To erase an item from the junk fax prohibitor list
1. Press {MENU} repeatedly to display “JUNK FAX
PROH.”.
35
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5. Distinctive Ring
5 Distinctive
Distinctive
Ring
Ring
5.1 Distinctive Ring service
When a call is made to one of your phone numbers, the
telephone company sends a ring pattern to your
telephone line to indicate which number the call is
intended for. By setting up this unit for Distinctive Ring,
you can make the fax machine automatically start fax
reception when a call comes to the fax number.
To use this service, you must subscribe to the
Distinctive Ring service offered by your local
telephone company. Confirm your local telephone
company for availability.
5.2 Using two or more phone
numbers on a single telephone
line
5.2.1 Activating the Distinctive Ring
feature
5.3 Using three or more phone
numbers on a single telephone
line
You may wish to use three or more phone numbers for a
single telephone line. In order to distinguish which
number the call was addressed to, a different ring
pattern must be assigned for each number.
Example: Using three phone numbers
Telephone
number
Ring pattern
Use
012 1234
Standard ring
Personal
012 5678
Double ring
Business
012 9876
Triple ring
Fax
To use one phone number for the fax, program the ring
pattern assigned for the fax in feature #32 (page 36). In
the example, the ring pattern assigned for fax is a triple
ring, so you should program “C” (triple ring).
Ring pattern
Selection
Standard ring (one long ring)
{1} “A”
1st ring
2nd ring
Double ring (two short rings)
{MENU}
{2} “B”
{SET}
1 {MENU} i {#}{3}{1}
2 Press {1} to select “ON”.
L Press {0} to select “OFF”.
3 {SET} i {MENU}
How phone calls and faxes are received
If the incoming call is for the fax number, the fax machine
will ring with the assigned ring pattern and automatically
start fax reception.
If the incoming call is for the phone number:
– the fax machine will keep on ringing in TEL mode.
– the fax machine will record a voice message in
TAM/FAX mode.
– fax communication will be attempted in FAX ONLY
mode.
Note:
L Be sure to select a tone (Tone 1 to 3) as the cordless
handset ringer tone (feature 12 on page 45). If you
select a melody, you will not be able to distinguish
lines by their ringers.
1st ring
2nd ring
Triple ring (short-long-short
rings)
1st ring
2nd ring
Other triple ring (short-short-long
rings)
1st ring
{3} “C”
{4} “D”
2nd ring
Note:
L The default setting is {5} “B-D”. The fax will respond
to all calls with ring tone patterns “B”, “C” and “D”.
5.4 Programming the ring pattern
assigned for fax
1 Set feature #31 to “ON” (page 36).
2 {MENU} i {#}{3}{2}
3 Press {1} to {5} to select the ring pattern assigned
for fax. i {SET} i {MENU}
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6. Copy
6 Copy
Copying
To stop copying
6.1 Making a copy
Press {STOP}.
6.1.1 More copying features
1
To enlarge a document
1. Insert the document.
2. {COPY} i {>}
3. Press {A} repeatedly to select “150%” or “200%”.
i {START}
L The unit will enlarge the center of the upper part
of the document. To make an enlarged copy of
the bottom of the document, turn the document
around, and then make a copy.
Example: 150% enlarged copy
Original document
Enlarged copy
A B
A B
{A}{B}{>}
{START}
{STOP}
C D
C D
{COPY}
1 Adjust the width of the document guides (1) to fit
the actual size of the document.
2 Insert the document (up to 10 pages) FACE DOWN
until a single beep is heard and the unit grasps the
document.
3 If necessary, press {A} or {B} repeatedly to select
the desired resolution.
L If you select “STANDARD”, copying will be
performed using “FINE” mode.
To reduce a document
1. Insert the document.
2. {COPY} i {>}
3. Press {B} repeatedly to select “92%”, “86%” or
“72%”, then press {START}.
Setting
Recording
paper size
Original
document size
“100%”
(default)
Letter
Letter
A4
A4, Letter
“92%”
Letter
A4
“86%”
Letter
A4
“72%”
Letter
Legal
A4
Legal
4 {COPY}
L If necessary, enter the number of copies (up to
20).
5 Press {START}, or wait for about 15 seconds.
L The unit will start copying.
Note:
L Any document which can be sent as a fax can also
be copied (page 30).
To select the resolution
Select the desired resolution according to the character
size.
– “FINE”: For small-sized characters.
– “SUPER FINE”: For very small-sized characters.
– “PHOTO”: For photographs, shaded drawings, etc.
Copying from memory (Quick scan feature)
This feature is helpful when you want to copy the
document, then remove it for other uses. To use this
feature, activate feature #34 (page 47) beforehand. The
default setting is OFF.
L If the document exceeds the memory capacity,
copying of the exceeded document will be canceled
and this feature will be turned OFF automatically.
Note:
L If the image at the bottom of the document is not
copied when you copy a document that is the same
length as the recording paper, try 92% or 86%.
To collate multiple copies
The unit can collate multiple copies in the same order as
the original document pages.
1. Insert the document.
2. {COPY}
3. Enter the number of copies (up to 20).
4. Press {>} 2 times to display “COLLATE OFF”.
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6. Copy
5. Press {A} or {B} repeatedly to display “COLLATE
ON”. i {START}
Example: Making 2 copies of a 4-page original
document
4
3
1
2
1
1
2
2
3
4
3
3
4
2
1
Collated pages
4
Uncollated pages
Note:
L The unit will store the documents into memory while
collating the copies. If memory becomes full while
storing, the unit will only print out the stored pages.
38
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7. Answering Machine
7 Answering Machine
Greeting
7.1 Recording your greeting
message
The unit has a pre-recorded greeting message for
TAM/FAX mode. If you record your own greeting
message, it will be played instead of the pre-recorded
greeting message when a call is received.
The maximum recording time of your greeting message
is either 16 seconds (default) or 60 seconds. We
recommend you record a message of less than 12
seconds to make it easier to receive faxes.
Make sure feature #77 is set to “TAM/FAX” beforehand
(page 49).
hang up. Re-record your greeting message to inform
the caller that the unit will not record any incoming
messages.
To check the greeting message
Press {GREETING CHECK}.
L The unit will play the greeting message.
7.1.1 Erasing your recorded greeting
message
1 {GREETING CHECK}
L To cancel erasing, press {STOP}.
2 {ERASE}
Note:
L If you erase your TAM/FAX greeting message, the
pre-recorded greeting message will be played when
a call is received.
{MIC}
{ERASE}
{SET}
{GREETING CHECK}
{STOP}
{GREETING REC}
1 {GREETING REC} i {SET}
L A long beep will sound.
2 Speak clearly about 20 cm (8 inches) away from
{MIC}.
3 When finished recording, press {STOP}.
Note:
L You can change the maximum TAM/FAX greeting
message recording time to 60 seconds (feature #54
on page 48).
– If you change the setting to 60 seconds, we
recommend that you tell the caller in your
TAM/FAX greeting message to press *9 before
starting the fax transmission.
– If you change the setting from 60 seconds to 16
seconds, your current greeting message will be
deleted. The pre-recorded greeting message will
be played when a call is received.
L If you change the maximum recording time of
incoming messages to “GREETING ONLY” (feature
#10 or feature 062 on page 44), the unit will answer a
call with your current greeting message, and then
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7. Answering Machine
Incoming Messages
7.2 Listening to recorded
messages using the base unit
When the unit has recorded new voice messages:
– The {AUTO ANSWER} indicator will flash when auto
answer is turned ON.
– The total number of recorded messages will flash on
the base unit display.
7.2.1 To play back messages
Voice time/day stamp
During playback, the unit will announce the day of the
week and time that each message was recorded.
If you subscribe to Caller ID service
During playback, you can call back the displayed name
or number using the base unit.
1. Press {MENU} during playback.
L The base unit stops playback.
L If you do not need to edit the telephone number,
skip to step 3.
2. Edit the telephone number (page 26).
3. {SP-PHONE}
7.2.3 Erasing recorded messages
AUTO ANSWER
To erase a specific message
Press {ERASE} while listening to the message you want
to erase.
To erase all messages
Press {ERASE}. i {SET}
{MENU}
{SET}
{<}{>}
{ERASE}
{SP-PHONE} {STOP}
{PLAYBACK}
Press {PLAYBACK}.
L Only new messages will be played.
L After playing back all of the new messages, the
{AUTO ANSWER} indicator will stop flashing but will
remain lit up when auto answer is turned ON. If you
press {PLAYBACK} at this time, all the recorded
messages will be played.
7.3 Listening to recorded
messages using the cordless
handset
When the unit has recorded new voice messages:
– “New message” will be displayed on the cordless
handset display.
– The message alert indicator (1) will flash if the
message alert feature is activated (feature 0# on
page 51).
7.3.1 To play back messages
1
7.2.2 Useful features during playback
2
To repeat a message
Press {<} while listening to the message.
L If you press {<} within 5 seconds of the beginning of
the message, the previous message will be played.
L To play back a specific message, press {<} or {>}
and search for the message you want to listen to.
To skip a message
Press {>} to play the next message.
To stop playback temporarily
Press {STOP}.
L If you press {PLAYBACK} within 1 minute, the unit
will resume playing the rest of the messages.
40
{TALK}
{<}{>}
{SP-PHONE}
{MENU}
{OFF}
{CLEAR}
1 {MENU}
L “Message play” is displayed.
2 {Select} (soft key 2)
L The unit will announce the number of new
messages, and will play back the new messages.
3 Press {OFF} to end the operation.
FG2451-PFQX2417ZA-en.book Page 41 Monday, June 5, 2006 4:01 PM
7. Answering Machine
Memo Message
7.3.2 Useful features during playback
To repeat a message
7.4 Leaving a message for others
or yourself
Press {1} or {<} while listening to the message.
L If pressed the first 5 seconds of a message, the
previous message will be played.
You can record a voice memo to leave a private message
for yourself or someone else. Recorded messages are
treated as new messages.
To skip a message
Press {2} or {>} to play the next message.
To playback new messages
Press {4}.
L Only new messages are played back.
To playback all messages
1 {MEMO}
L A long beep will sound.
2 Speak clearly about 20 cm (8 inches) away from
{MIC}.
3 To stop recording, press {STOP}.
Note:
L If you record for over 3 minutes, the unit will stop
recording.
Press {5}.
L All messages are played back.
To stop playback temporarily
Press {9}.
L To resume operation, enter a remote command
within 10 seconds.
To turn OFF the auto answer setting
Press {0}.
L The receiving mode will be set to TEL mode.
To turn ON the auto answer setting
Press {8}.
L When auto answer is turned ON, the receiving mode
will be set to FAX ONLY or TAM/FAX mode,
depending on the setting of feature #77 (page 49).
If you have subscribed to a Caller ID service
During playback, you can call back the displayed name
or number using the cordless handset.
Press {Call} (soft key 2).
Note:
L To edit the number before calling back, press {Edit}
(soft key 2) repeatedly to select the desired pattern
(page 26), then press {Call} (soft key 2), {TALK},
or {SP-PHONE}.
7.3.3 Erasing recorded messages
To erase a specific message
Press {CLEAR} or {*}{4} while listening to the
message you want to erase.
To erase all messages
Press {*}{5} while listening to a message.
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7. Answering Machine
Remote Operation
Key
Remote command
{1}
Repeats a message (during
playback)*1
Important:
L Program the remote operation ID beforehand
(feature #11 or feature 063 on page 45).
L Set the unit to TAM/FAX mode before going out
(page 34).
L Use a touch tone telephone for remote
operations.
{2}
Skips a message (during playback)
{4}
Plays new messages
{5}
Plays all messages
{7}
Records greeting message
{9}
Stops current operation*2
7.5.1 Summary of remote operation
{0}
Turns OFF auto answer setting
1 Call your unit.
2 Enter the remote operation ID during or after the
{*}{4}
Erases a specific message (during
playback)
{*}{5}
Erases all messages
{#}
Skips the greeting message
7.5 Operating from a remote
location
TAM/FAX greeting message.
3 When there are new recorded messages
L The voice guide will tell you the number of new
messages and they will be played automatically.
When there are no new messages
L The unit will announce there are no new
messages.
4 To end remote operation press {9}, then hang up.
Note:
L When the voice memory is full, the unit will announce
the memory is full after playing back the recorded
messages. Erase any unnecessary messages.
7.5.2 Remote operation using remote
commands
1 Call your unit.
2 Enter the remote operation ID during or after the
TAM/FAX greeting message.
*1 If pressed within the first 5 seconds of a message,
the previous message will be played.
*2 To resume operation, press a command key within
10 seconds, otherwise the marker message
recording will start.
Recording a marker message
After playing back the messages, you can leave an
additional message.
1. Wait for the voice guide.
Voice guide:
“All messages have been played.”
2. Wait about 10 seconds.
Voice guide:
“Please leave your name and message after the
beep.”
3. Leave a message after the beep.
3 Enter a remote command within 10 seconds.
Note:
L When you press a key, press firmly.
To turn ON the auto answer setting
1. Call your unit and let it ring 10 rings.
L The answering machine will temporarily answer
the call.
2. Enter the remote operation ID during or after the
greeting message.
L A long beep will sound, and the receiving mode
will be set to TAM/FAX.
3. Press {9}, then hang up the handset.
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8. Programmable Features
8 Programmable
Features
(Base unit)
Features
Features (Cordless handset)
8.1 Base unit programming
8.2 Cordless handset
programming
1
{MENU}
{MENU}
{OFF}
{SET}
1 {MENU}
2 Press {#} and the 2-digit code.
3 Press the desired command to display the desired
setting.
L This step may be slightly different depending on
the feature.
1 {MENU}
2 Press the code number ({0} to {9} and {#}).
3 Press the desired command to display the desired
setting.
L This step may be slightly different depending on
the feature.
4 {SET}
5 To exit programming, press {MENU}.
4 {Save} (soft key 1) i {OFF}
Note:
L To exit programming, press {OFF} at any time.
Features
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8. Programmable Features
8.3 Basic features
*1 When this setting is changed using the base unit, the setting for the cordless handset will also be changed, and
vice versa.
Feature
Feature code
Selection
Setting the quick setup
{#}{0}{0}
{1} “TAM/FAX” (default)
{2} “DIST. RING”
{3} “TEL ONLY”
{4} “FAX ONLY”
See page 16 for details.
Setting the date and
time
{#}{0}{1}
Enter the date and time using the dial keypad. See page 18 for
details.
Setting your logo
{#}{0}{2}
Enter your logo using the dial keypad. See page 18 for details.
Setting your fax
number
{#}{0}{3}
Enter your fax number using the dial keypad. See page 19 for
details.
Printing a confirmation
report
{#}{0}{4}
{0} “OFF”: Confirmation reports will not be printed.
{1} “ON”: A confirmation report will be printed after every fax
transmission.
{2} “ERROR” (default): A confirmation report will be printed only
when a fax transmission fails.
Changing the ring
count in FAX ONLY
mode
{#}{0}{6}
{1} “1”
{2} “2”
{3} “3” (default)
{4} “4”
Changing the ring
count in TAM/FAX
mode*1
Base unit:
{#}{0}{6}
{0} “TOLL SAVER”
{2} “2” (default)
{3} “3”
{4} “4”
See page 34 for details.
Cordless
handset:
{0}{6}{1}
{0} “Toll saver”
{2} “2” (default)
{3} “3”
{4} “4”
See page 34 for details.
Base unit:
{#}{1}{0}
{0} “GREETING ONLY”: The unit plays the greeting message but
does not record any incoming messages.
{1} “1 MIN”: 1 minute
{2} “2 MIN”: 2 minutes
{3} “3 MIN” (default): 3 minutes
Cordless
handset:
{0}{6}{2}
{0} “Greeting only”: The unit plays the greeting message but
does not record any incoming messages.
{1} “1min”: 1 minute
{2} “2min”: 2 minutes
{3} “3min” (default): 3 minutes
Changing the maximum
recording time for
incoming messages*1
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8. Programmable Features
Feature
Feature code
Selection
Setting the remote
operation ID*1
Base unit:
{#}{1}{1}
1. {MENU} i {#}{1}{1}
2. Enter a 2-digit number (00–99).
L The default ID is “11”.
3. {SET} i {MENU}
Cordless
handset:
{0}{6}{3}
1. {MENU} i {0}{6}{3}
2. Enter a 2-digit number (00–99).
L The default setting is “11”.
3. {Save} (soft key)i {OFF}
Setting the dialing
mode*1
Base unit:
{#}{1}{3}
If you cannot make calls, change this setting according to your
telephone line service.
{1} “PULSE”: For rotary pulse dial service.
{2} “TONE” (default): For tone dial service.
Cordless
handset:
{0}{5}{1}
{1} “Pulse”: For rotary pulse dial service.
{2} “Tone” (default): For tone dial service.
Setting the recording
paper size
{#}{1}{6}
{1} “LETTER” (default): Letter size paper.
{2} “A4”: A4 size paper.
Setting the ringer tone
for outside calls
Base unit:
{#}{1}{7}
For the base unit ringer tone only:
{1} “TONE 1” (default)
{2} “TONE 2”
{3} “TONE 3”
Cordless
handset:
{1}{2}
For the cordless handset ringer tone only:
{1} “Tone 1” (default)
{2} “Tone 2”
{3} “Tone 3”
{4} “Melody 1”
{5} “Melody 2”
{6} “Melody 3”
{7} “Melody 4”
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8. Programmable Features
8.4 Advanced features
*1 When this setting is changed using the base unit, the setting for the cordless handset will also be changed, and
vice versa.
Feature
Feature code
Selection
Setting the journal
report to print
automatically
{#}{2}{2}
{0} “OFF”: The unit will not print a journal report, but will keep a
record of the last 30 fax transmissions and receptions.
{1} “ON” (default): The unit will print a journal report automatically
after every 30 new fax transmissions and receptions (page 29).
Sending documents
overseas
{#}{2}{3}
If you cannot send a fax overseas even if the number is correct
and the line is connected, activate this feature before sending the
fax.
This feature improves the reliability by reducing the transmission
speed.
{0} “OFF”: Deactivates this feature.
{1} “NEXT FAX”: This setting is effective only for the next
attempted fax transmission. After transmission, the unit will return
to the previous setting.
{2} “ERROR” (default): When the previous fax transmission fails
and you wish to re-send the document.
Note:
L Calling charges may be higher than usual.
Sending a fax at a
specified time
{#}{2}{5}
This feature allows you to take advantage of low-cost calling
hours offered by your telephone company. This feature can be set
up to 24 hours in advance of the desired time.
{0} “OFF” (default)
{1} “ON”
To send a document:
1. Insert the document.
2. If necessary, press {A} or {B} repeatedly to select the
desired resolution (page 29).
3. {MENU} i {#}{2}{5}
4. Press {1} to select “ON”. i {SET}
5. Enter the fax number. i {SET}
6. Enter the transmission start time.
L Press {*} to select “AM” or “PM”.
7. {SET} i {MENU}
Note:
L To cancel after programming, press {STOP} then {SET}.
Setting the Caller ID list
to print automatically
{#}{2}{6}
{0} “OFF” (default): The Caller ID list will not be printed
automatically, but the base unit will keep a record of the
information for the last 30 different callers.
{1} “ON”: The Caller ID list will be printed automatically each time
the base unit logs 30 different callers (page 25).
Activating the
Distinctive Ring feature
{#}{3}{1}
{0} “OFF” (default)
{1} “ON”
See page 36 for details.
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8. Programmable Features
Feature
Feature code
Selection
Setting the ring pattern
for fax (Distinctive Ring
feature)
{#}{3}{2}
{1} “A”
{2} “B”
{3} “C”
{4} “D”
{5} “B-D” (default)
See page 36 for details.
Setting the time
adjustment
{#}{3}{3}
Using this feature, the unit’s date and time setting will be
automatically adjusted when caller information is received.
{0} “MANUAL”: Deactivates this features.
{1} “AUTO” (default): The date and time setting will be
automatically adjusted.
Setting the quick scan
{#}{3}{4}
This feature is helpful when you want to remove the document for
other uses, because the unit will release the document before
sending or copying.
{0} “OFF” (default): Deactivates this feature.
{1} “ON”: The unit will scan the document and store it into
memory first, then the unit will start sending or copying the
documents.
Note:
L If the document exceeds the memory capacity, sending of the
whole document or copying of the exceeded document will be
canceled and this feature will be turned OFF automatically.
Receiving oversized
documents
{#}{3}{6}
If the size of the document sent by the other party is as large as
or larger than the recording paper, the unit can reduce the
document and print it. Select the desired reduction rate.
{1} “72%”
{2} “86%”
{3} “92%” (default)
{4} “100%”
Setting
Recording
paper size
Original
document size
“100%”
A4
Letter
“92%” (default)
Letter
Letter
A4
A4
“86%”
Letter
A4
“72%”
Letter
Legal
A4
Legal
Note:
L The information of the sending party is printed on the top of
each page. Therefore, even if the original document is the
same size as the recording paper, the document will be
divided into 2 sheets when printed at “100%”. Select “92%” to
print on 1 sheet.
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8. Programmable Features
Feature
Feature code
Selection
Changing the LCD
display contrast
Base unit:
{#}{3}{9}
For the base unit display contrast only:
{1} “NORMAL” (default)
{2} “DARKER”
Cordless
handset:
{0}{1}
For the cordless handset display contrast only:
{1} Level 1
{2} Level 2
{3} Level 3 (default)
{4} Level 4
{5} Level 5
{6} Level 6
{#}{4}{1}
If you wish to use a cordless handset (page 33) or an extension
telephone (page 33) to receive faxes, activate this feature and
program the activation code.
{0} “OFF”
{1} “ON” (default)
Changing the fax
activation code
1. {MENU} i {#}{4}{1}
2. Press {1} to select “ON”. i {SET}
3. Enter your code from 2 to 4 digits, using 0-9, {*} and {#}.
L The default code is “;#9”.
4. {SET} i {MENU}
Setting the memory
reception alert
{#}{4}{4}
To alert you with a beeping sound when a received fax document
is stored into memory due to some existing problem.
{0} “OFF”: Deactivates this feature.
{1} “ON” (default): You will hear a beeping sound.
Note:
L The slow beeps will continue until you clear the printing
problem and make sure the unit is supplied with enough paper
to print the stored document.
Setting friendly
reception
{#}{4}{6}
To receive a fax automatically when you answer a call and hear a
fax calling tone (slow beep).
{0} “OFF”: You have to press {FAX START} for fax reception.
{1} “ON” (default): You do not have to press {FAX START} for fax
reception.
Setting the fax voice
guidance
{#}{4}{7}
If you wish to hear voice guidance for fax transmission/reception,
activate this feature.
{0} “OFF”
{1} “ON” (default)
{2} “ERROR”: To hear voice guidance only when fax
transmission/reception fails.
Changing the recording
time for your TAM/FAX
greeting message
{#}{5}{4}
{1} “16s” (default): Maximum recording time is 16 seconds.
{2} “60s”: Maximum recording time is 60 seconds.
See page 39 for details.
Copying phonebook
data from the base unit
to the cordless handset
{#}{5}{9}
{1} “1 ITEM” (default)
{2} “ALL ITEMS”
See page 24 for details.
Setting the incoming
message monitor
{#}{6}{7}
To hear an incoming message (ICM) from the speaker when the
answering machine is recording the message.
{0} “OFF”
{1} “ON” (default)
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8. Programmable Features
Feature
Feature code
Selection
Setting flash time*1
Base unit:
{#}{7}{2}
The flash time depends on your telephone exchange or host PBX.
{1} “700ms” (default)
{2} “600ms”
{3} “400ms”
{4} “300ms”
{5} “250ms”
{6} “110ms”
{7} “100ms”
{8} “90ms”
Note:
L If the unit is connected via a PBX, this setting may need to be
changed in order for PBX functions (transferring a call, etc.) to
work correctly. Consult your PBX supplier for the correct
setting.
Setting the Caller ID
number auto edit
feature
Setting the connecting
tone
Cordless
handset:
{0}{5}{2}
{1} “700ms” (default)
{2} “600ms”
{3} “400ms”
{4} “300ms”
{5} “250ms”
{6} “110ms”
{7} “100ms”
{8} “90ms”
Base unit:
{#}{7}{5}
For the base unit auto edit feature only:
{0} “OFF”
{1} “ON” (default)
See page 26 for details.
Cordless
handset:
{0}{4}
For the cordless handset auto edit feature only:
{0} “Off”
{1} “On” (default)
See page 26 for details.
{#}{7}{6}
If you often have trouble when sending faxes, this feature allows
you to hear connecting tones: fax tone, ring back tone and busy
tone. You can use those tones to confirm the status of the other
party’s machine.
{0} “OFF”: Deactivates this feature.
{1} “ON” (default): You will hear connecting tones.
Note:
L If the ring back tone continues, the other party’s machine may
not be a fax machine or may have run out of paper. Check with
the other party.
L The connecting tone volume cannot be adjusted.
Changing the receiving
mode in the AUTO
ANSWER setting
{#}{7}{7}
{1} “TAM/FAX” (default): Telephone Answering Machine/Fax
mode (page 34)
{2} “FAX ONLY”: Fax only mode (page 34)
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8. Programmable Features
Feature
Feature code
Selection
Resetting advanced
features to their default
settings (Base unit
only)
{#}{8}{0}
{0} “NO” (default)
{1} “YES”
To reset the advanced features:
1. {MENU} i {#}{8}{0}
2. Press {1} to select “YES”. i {SET} i {SET} i
{MENU}
Note:
L The cordless handset flash time (feature 052 on page 49) will
also be reset.
8.5 Other features (Cordless handset only)
Feature
Feature code
Selection
Changing the ringer
volume
{1}{1}
{0} Off
{1} Low
{2} Medium
{3} High (default)
See page 17 for details.
Setting the voice
enhancer feature
{5}
{0} “Off” (default)
{1} “On”
See page 20 for details.
Copying one
phonebook item (from
the cordless handset to
the base unit)
—
See page 24 for details.
Copying all the
phonebook items (from
the cordless handset to
the base unit)
—
See page 24 for details.
Displaying the
customer support
Internet address
—
The cordless handset can display the Internet address where you
can download operating instructions for this product using your
computer.
1. {MENU} i Press {V} or {^} repeatedly to display
“Customer support”. i {Select} (soft key)
L “www.panasonic.com/support” will be displayed.
2. {OFF}
Setting the key tone
{0}{2}
You can select whether or not key tones are heard when keys are
pressed. Includes confirmation tones and error tones.
{0} “Off”
{1} “On” (default)
Setting auto talk feature
{0}{3}
This feature allows you to answer a call by lifting the cordless
handset off the base unit without pressing {TALK} or {SPPHONE}.
{0} “Off” (default)
{1} “On”
Changing the display
language
{0}{8}
{1} “English” (default)
{2} “Español”
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8. Programmable Features
Feature
Feature code
Selection
Setting the message
alert
{0}{#}
You can select whether or not the message indicator on the
cordless handset will flash when new messages have been
recorded (page 40).
{0} “Off” (default)
{1} “On”
Note:
L The message indicator will not flash for new messages while
the cordless handset is in use.
L Battery performance may be shortened when using this
feature (page 15).
Registering the
cordless handset
{0}{0}
See page 52 for details.
51
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9. Option
9 Option handset Registration
Cordless
9.1 Re-registering the cordless
handset
The included cordless handset and base unit are
preregistered. If for some reason the cordless handset is
not registered to the base unit, register the cordless
handset.
Important:
L Make sure the base unit and the cordless
handset are near each other and not being used.
1 Cordless handset:
{MENU} i {0}{0}
L The rest of the procedure must be completed
within 1 minute.
2 Base unit:
Press and hold {LOCATOR}.
3 Cordless handset:
Press {OK} (soft key), then wait until the cordless
handset beeps.
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10. Help
10 Help
10.1 Error messages – Reports
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the
confirmation and journal reports (page 29).
Message
Code
COMMUNICATION ERROR
40-42
46-72
FF
Cause & Solution
L A transmission or reception error occurred. Try
again or check with the other party.
43
44
L A line problem occurred. Connect the telephone line
cord to a different jack and try again.
L An overseas transmission error occurred. Try using
the overseas mode (feature #23 on page 46).
DOCUMENT JAMMED
-----
L Remove the jammed document (page 64).
ERROR-NOT YOUR UNIT
53
54
59
70
L A transmission or reception error occurred because
of a problem with the other party’s fax machine.
Check with the other party.
JUNK FAX PROH. REJECT
-----
L The junk fax prohibitor feature of this unit rejected
fax reception.
MEMORY FULL
-----
L The memory is full of received documents due to a
lack of recording paper, a lack of ink film or a
recording paper jam. Install paper (page 13), install
ink film (page 11) or remove the jammed paper
(page 63).
NO DOCUMENT
-----
L The document was not fed into the unit properly. Reinsert the document and try again.
OTHER FAX NOT RESPONDING
-----
L The other party’s fax machine is busy or has run out
of recording paper. Try again.
L The other party’s fax machine rang too many times.
Send the fax manually (page 29).
L The other party’s machine is not a fax machine.
Check with the other party.
L The number you dialed is not in service.
PRESSED THE STOP KEY
-----
L {STOP} was pressed, and fax transmission or
reception was canceled.
OK
-----
L Fax transmission or reception was successful.
For assistance, please visit http://www.panasonic.com/consumersupport
53
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10. Help
10.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
10.2.1 Base unit
Display
Cause & Solution
“BACK COVER OPEN”
L The back cover is open. Close the back cover firmly.
“CALL SERVICE”
L There is something wrong with the unit. Contact our service personnel.
“CHECK DOCUMENT”
L The document was not fed into the unit properly. Re-insert the document. If
misfeeding occurs frequently, clean the document feeder rollers (page 65)
and try again.
L The document is longer than 600 mm (235/8"). Press {STOP} to remove the
document. Divide the document into two or more sheets, and try again.
“CHECK FILM”
L The ink film is empty. Replace the ink film with a new one (page 11).
L The ink film is not installed. Install it (page 11).
L The ink film is slack or creased. Tighten it (see step 5 on page 11).
“CHECK MEMORY”
L The base unit memory (telephone numbers, parameters, etc.) has been
erased. Re-program.
“CHECK PAPER”
L The recording paper is not installed or the unit has run out of paper. Install
paper and press {SET} to clear the message.
L The recording paper was not fed into the unit properly (page 64). Re-install
paper (page 13) and press {SET} to clear the message.
L The recording paper has jammed near the recording paper entrance.
Remove the jammed paper (page 63) and press {SET} to clear the
message.
“ERROR!!”
L The cordless handset tried to copy phonebook items (page 24) but the copy
has been stopped.
“FAX IN MEMORY”
L See the other displayed message instructions to print out the document.
Received documents are stored in memory due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 11) or remove the jammed paper (page 63). You will lose all faxes
in memory if the power is removed. Check with power connected.
“FAX MEMORY FULL”
L The memory is full of received documents due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 11) or remove the jammed paper (page 63). You will lose all faxes
in memory if the power is removed. Check with power connected.
L When performing memory transmission, the document being stored
exceeded the memory capacity of the unit. Send the entire document
manually.
“FILM EMPTY
BUY DIRECT FROM”
“www.panasonic.com/kxfa91”
L The ink film is empty. Replace the ink film with a new one (page 11). To
place an order via the Internet, or to check for special offers, visit our web
site: http://www.panasonic.com/kx-fa91
L The ink film is slack. Tighten it (see step 5 on page 11) and install again.
L The fax machine is positioned near appliances such as TVs or speakers
which generate an intense magnetic field.
“FILM NEAR EMPTY
BUY DIRECT FROM”
“www.panasonic.com/kxfa91”
“TO PRINT ORDER
PRESS HELP”
L The remaining ink film is low. Prepare a new ink film (page 7). To print the
film order sheet, press {HELP}, then {SET}. To place an order via the
Internet, or to check for special offers, visit our web site:
http://www.panasonic.com/kx-fa91
54
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FG2451-PFQX2417ZA-en.book Page 55 Monday, June 5, 2006 4:01 PM
10. Help
Display
Cause & Solution
“INCOMPLETE”
L The phonebook copy stopped because the destination cordless handset
was out of range. Press {STOP} to clear the message.
“MEMORY FULL”
L When making a copy, the document being stored exceeded the memory
capacity of the unit. Press {STOP} to clear the message. Divide the
document into sections.
“MESSAGE FULL”
L There is no room left in memory to record voice messages. Erase
unnecessary messages (page 40, 41).
“MODEM ERROR”
L There is something wrong with the unit’s modem. Contact our service
personnel.
“NO FAX REPLY”
L The other party’s fax machine is busy or has run out of recording paper. Try
again.
“NO ITEMS STORED”
L You tried to copy your phonebook items to the cordless handset, but your
phonebook was empty.
“OPEN
CHECK
“OPEN
CHECK
CABINET
FILM SLACK”
CABINET
FILM TYPE”
L Please use genuine Panasonic replacement film (page 7).
L The ink film is slack. Tighten it (see step 5 on page 11).
L The fax machine is positioned near appliances such as TVs or speakers
which generate an intense magnetic field.
“PAPER JAMMED”
L A recording paper jam occurred. Remove the jammed paper (page 63).
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
“PHONEBOOK FULL”
L There is no space to store new items in the phonebook. Erase unnecessary
items (page 23).
L The phonebook memory of the cordless handset is already full, or became
full when copying phonebook items. Copying was stopped. Press {STOP}
to exit the mode (page 24). Erase other stored items in the cordless handset
phonebook (page 23), then try again.
“PLEASE WAIT”
L The unit is checking that there is no slack or crease in the ink film. Wait for
a moment while the check is completed.
“RECORDING ERROR”
L You recorded your greeting message or memo message less than 1 second
in length and recording has failed. Try again.
“REDIAL TIME OUT”
L The other party’s fax machine is busy or has run out of recording paper. Try
again.
“REMOVE DOCUMENT”
L The document is jammed. Remove the jammed document (page 64).
L Press {STOP} to eject the jammed paper.
“SERIAL ERROR”
L There is something wrong with the unit and the base unit will not work.
Contact our service personnel.
“TRANSMIT ERROR”
L A transmission error occurred. Try again.
L If you send a fax overseas, try the following:
– Make sure the other party’s number is a fax number.
– Use the overseas transmission mode (feature #23 on page 46).
– Add 2 pauses at the end of the telephone number or dial manually.
“UNIT OVERHEATED”
L The unit is too hot. Stop using the unit for a while and let the unit cool down.
10.2.2 Cordless handset
Display
“Busy”
Cause & Solution
L The called base unit is in use.
For assistance, please visit http://www.panasonic.com/consumersupport
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10. Help
Display
Cause & Solution
“Error!!”
L When you tried to register the cordless handset, the cordless handset and
the base unit could not link for some reason, such as interference from
electrical appliances. Move the cordless handset and the base unit away
from the electrical appliances and try again.
“---Incomplete--Phonebook full”
L When the phonebook item(s) was(were) sent to the base unit, the base
unit’s phonebook memory was full and copying stopped. Press {OFF} to
exit. Erase items from the base unit’s phonebook (page 23). When
phonebook memory is available, you can copy all phonebook items (page
24) or individual items one by one (page 24).
“No link to base. Move
closer to base, try
again.”
L The cordless handset has lost communication with the base unit. Move
closer to the base unit, and try again.
L Confirm that the base unit’s power cord is plugged in.
L Raise the base unit antenna.
L The cordless handset’s registration may have been canceled. Re-register
the cordless handset (page 52).
“Phonebook full”
L There is no space to store new items in the phonebook. Erase unnecessary
items (page 23).
“No items stored”
L Your phonebook or redial list is empty.
“Please lift up and
try again.”
L A cordless handset button was pressed while the cordless handset was on
the base unit. Lift the cordless handset and press the button again.
“System is busy.
Please try again later.”
L The cordless handset has lost communication with the base unit. Move
closer to the base unit and try again.
L Another user is listening to messages. Try again later.
Troubleshooting
10.3 When a function does not work, check here
10.3.1 Initial settings
Problem
Cause & Solution
I cannot hear a dial tone.
L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls.
L The dialing mode setting may be wrong. Change the setting (feature #13 or
feature 051 on page 45).
The unit does not work.
L Make sure that the battery is installed correctly (page 14) and fully charge
it (page 15).
L Check the connections (page 15).
The unit does not ring.
L The ringer volume is turned OFF. Adjust it (page 17).
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10. Help
10.3.2 General
Problem
Cause & Solution
The unit displays “PAPER
JAMMED” even though paper
is installed.
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “CHECK
PAPER” even though paper is
inserted.
L The paper is inserted halfway. Insert it correctly (page 64) and press {SET}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change the receiving mode to TEL mode (page 33) or TAM/FAX mode
(page 34).
L If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 36).
{REDIAL} or {PAUSE} on the
base unit does not function
properly.
L If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
L Distinctive Ring is set (feature #31 on page 46).
During programming, I
cannot enter the code or ID
number.
L All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): feature #11 on page 45.
– fax activation code: feature #41 on page 48.
The ink film runs out quickly.
L Even if there are only a few sentences, every page that comes out of the
machine is considered a full page.
L Turn OFF the following features:
– confirmation report: feature #04 on page 44.
– journal report: feature #22 on page 46.
– Caller ID list: feature #26 on page 46.
The unit beeps.
L The memory reception alert of feature #44 is ON (page 48), and the unit has
a document in memory. Press {STOP} to stop the beeps, then see the
displayed message instructions to solve the problem.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
L You are probably entering {*}{#}{9}. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 48).
The speakerphone is not
working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party, adjust the volume.
I cannot page the cordless
handset or base unit.
L The cordless handset is too far from the base unit.
The unit does not display the
caller’s name and/or
telephone number.
L You need to subscribe to a Caller ID service.
L Other telephone equipment may be interfering with your phone. Disconnect
it and try again.
L Other electrical appliances connected to the same outlet may be interfering
with the Caller ID information.
L Telephone line noise may be affecting the Caller ID information.
L The caller requested not to send his/her information (page 25).
L If a call is being transferred to you, the caller information will not be
displayed.
For assistance, please visit http://www.panasonic.com/consumersupport
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10. Help
Problem
Cause & Solution
The display exits the Caller ID
List while viewing caller
information.
L Do not pause for over 1 minute on the cordless handset or 3 minutes on the
base unit while viewing.
10.3.3 Cordless handset
Problem
Cause & Solution
The cordless handset does
not work.
L Make sure that the battery is installed correctly (page 14) and fully charge
it (page 15).
L Clean the charge contacts and charge again (page 15).
L Unplug the base unit’s power cord to reset. Plug in, and try again.
The cordless handset does
not ring.
L The ringer volume is set to OFF. Adjust it (page 17).
The display shows “No link
to base. Move closer to
base, try again.” and an
alarm tone sounds.
L The cordless handset is too far from the base unit. Move closer and try
again.
L Plug in the base unit’s power cord.
L Raise the base unit antenna.
L If the above remedies do not solve the problem, the cordless handset may
have lost communication with the base unit. Re-register the cordless
handset again (page 52).
Static, sound cuts in/out,
fades. Interference from other
electrical units.
L Move the cordless handset and the base unit away from other electrical
appliances.
L Move closer to the base unit.
L Raise the base unit antenna.
L Turn ON the clarity booster feature (page 20).
I cannot store an item in the
phonebook.
L You cannot store an item in the phonebook while the cordless handset is in
talk, speakerphone or intercom mode, or while listening to messages.
L Do not pause for over 1 minute while storing.
I cannot redial by pressing
{REDIAL}.
L If the last number dialed was more than 48 digits long, the number will not
be redialed correctly. Redial the number manually.
L The last number dialed may have been a remote function.
I charged the battery fully, but
“Recharge battery” is still
displayed and/or 68879
continues to flash, or
“Charge for 6h” and 68889
are displayed.
L Clean the charge contacts and charge again (page 15).
L The battery may need to be replaced (page 14). If you install a new battery,
fully charge it (page 15).
I cannot receive documents
by pressing {*}{#}{9} on
the cordless handset.
L You must set remote fax activation to ON (feature #41 on page 48)
beforehand.
L You may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page
48).
L The memory is full of received documents due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 11) or remove the jammed paper (page 63).
The cordless handset display
is blank.
L Fully charge the battery (page 15).
L Remove the battery for 30 seconds and replace it again.
I cannot have a conversation
using the headset.
L Make sure that the optional headset is connected properly (page 14).
L If “SP-phone” is displayed on the cordless handset, press {TALK} to
switch to the headset.
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FG2451-PFQX2417ZA-en.book Page 59 Monday, June 5, 2006 4:01 PM
10. Help
Problem
Cause & Solution
I cannot program items.
L While another user is listening to messages or the telephone answering
machine is answering a call, you cannot program. Try again later.
10.3.4 Fax – sending
Problem
Cause & Solution
I cannot send documents.
L The other party’s fax machine is busy or has run out of recording paper. Try
again.
L The other party’s machine is not a fax machine. Check with the other party.
L The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 29).
L The memory is full of received documents and the quick scan (feature #34
on page 47) is ON. Turn this feature OFF, and send the fax again.
I cannot send a fax overseas.
L Use the overseas transmission mode (feature #23 on page 46).
L Add two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted or not
clear.
L If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L An extension telephone on the same line is occupying the line. Hang up the
extension telephone and try again.
L Try copying the document with this unit. If the copied image is clear, there
may be something wrong with the other party’s machine.
The other party complains
that black lines, white lines or
smudges appear on their
received document.
L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 65). Please do not insert a document before correction fluid has dried
completely.
Documents frequently
misfeed.
L Clean the document feeder rollers, recording paper feeder and rubber flap
(page 65).
10.3.5 Fax – receiving
Problem
Cause & Solution
I cannot receive documents.
L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 36).
L The ink film is empty. Replace the ink film with a new one (page 11).
I cannot receive documents
automatically.
L The receiving mode is set to TEL mode.
Change the receiving mode:
– TAM/FAX mode (page 34) or FAX ONLY mode (page 34).
L The time taken to answer the call is too long. Decrease the number of rings
in feature #06 or feature 061 (page 44).
L The greeting message is too long. Record a shorter message (page 39).
L Make sure that the Distinctive Ring of feature #31 is set properly (page 46).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
The display shows
“CONNECTING.....”, but
faxes are not received.
L The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode:
– TAM/FAX mode (page 34) or TEL mode (page 33).
For assistance, please visit http://www.panasonic.com/consumersupport
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10. Help
Problem
Cause & Solution
A blank sheet is ejected.
L If a blank sheet is ejected after the received document is printed out, the
size of the document sent by the other party is as large as, or larger than,
the recording paper, and the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (page 47).
L The other party placed the document in their fax machine facing the wrong
way. Check with the other party.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 7 for further
details.
L The thermal head is dirty. Clean it (page 66).
L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with cotton and/or fiber content that is over 20%,
such as letterhead or resume paper. We recommend smooth paper such as
“Hammermill Jet Print” for clearer printing.
Recording paper frequently
misfeeds.
L Clean the document feeder rollers, recording paper feeder and rubber flap
(page 65).
Letters on the received
document are distorted.
L If your line has special telephone services such as call waiting, the service
may have been activated during fax reception. Connect the unit to a line that
does not have these services.
I cannot receive documents
by pressing {*}{#}{9} on
the cordless handset or an
extension telephone.
L You must set remote fax activation to ON (feature #41 on page 48)
beforehand.
L You may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page
48).
L The memory is full of received documents due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 11) or remove the jammed paper (page 63).
The other party complains
that they cannot send a
document.
L The receiving mode is set to TEL mode. Receive the document manually
(page 33) or change the receiving mode to TAM/FAX mode (page 34) or
FAX ONLY mode (page 34).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 13) or remove the jammed
paper (page 63).
I cannot select the desired
receiving mode.
L If you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #77 (page 49), and press {AUTO
ANSWER} repeatedly until the desired mode is displayed.
L If you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until “TEL MODE” is displayed.
10.3.6 Copying
Problem
Cause & Solution
The unit will not make a copy.
60
L The ink film is empty. Replace the ink film with a new one (page 11).
L You cannot make a copy during programming.
L You cannot make a copy during a telephone conversation.
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 61 Monday, June 5, 2006 4:01 PM
10. Help
Problem
Cause & Solution
A black line, white line or
smudge appears on the
copied document.
L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 65). Please do not insert a document before correction fluid has dried
completely.
The copied image is
distorted.
L Adjust the width of the document guides to fit the actual size of the
document.
The printing quality is poor.
Original
ABC
Copy
Documents or recording
paper frequently misfeed.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 7 for further
details.
L The thermal head is dirty. Clean it (page 66).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is over
20%, such as letterhead or resume paper. We recommend smooth paper
such as “Hammermill Jet Print” for clearer printing.
L Clean the document feeder rollers, recording paper feeder and rubber flap
(page 65).
10.3.7 Answering machine
Problem
Cause & Solution
I cannot listen to messages
from a remote location.
L Press the remote operation ID (code) correctly and firmly (feature #11 or
feature 063 on page 45).
L The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 42).
The other party complains
that they cannot leave a voice
message.
L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 36).
L The recording time is set to “GREETING ONLY”. Select “1 MIN”, “2 MIN”
or “3 MIN” (feature #10 or feature 062 on page 44).
L The memory is full. Erase unnecessary messages (page 40, 41).
L Make sure there is no other answering machine connected on the same
line.
I cannot operate the
answering machine with the
cordless handset.
L Someone is operating the answering machine.
L You are too far from the base unit. Move closer to the base unit.
The message indicator
flashes slowly.
L This is normal. New messages have been recorded. Listen to the new
messages (page 40) or turn the message alert OFF (feature 0# on page
51).
Caller ID information does not
display during message
playback.
L The caller information will not be displayed if a message is recorded by
using {MEMO} (page 41).
10.3.8 If a power failure occurs
L The unit will not function.
L The unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
L Fax transmission and reception will be interrupted.
For assistance, please visit http://www.panasonic.com/consumersupport
61
FG2451-PFQX2417ZA-en.book Page 62 Monday, June 5, 2006 4:01 PM
10. Help
L If delayed transmission (feature #25 on page 46) is programmed and a power failure prevents the document from
being sent at the set time, the document will be sent after power is restored.
L If any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will
be printed stating which documents in memory have been erased.
62
For assistance, please visit http://www.panasonic.com/consumersupport
FG2451-PFQX2417ZA-en.book Page 63 Monday, June 5, 2006 4:01 PM
11. Maintenance
3 Turn the blue gear (5) in the direction of the arrow
11 Maintenance
Jams
11.1 Recording paper jams
until the ink film is tight (6) and at least one layer of
ink film is wrapped around the blue core (7).
11.1.1 When the recording paper has
jammed in the unit
The display will show the following.
PAPER JAMMED
Important:
L Remove the recording paper, then remove the
paper tray beforehand, otherwise the paper may
misfeed or jam.
5
1 Open the front cover (1), push the green button
(2), then open the back cover (3).
3
6
2
Correct
1
1 turn
Tight
2 Remove the jammed recording paper (4).
7
Incorrect
4
No ink film is wrapped around the blue core.
Slack/Crease
Reverse
63
FG2451-PFQX2417ZA-en.book Page 64 Monday, June 5, 2006 4:01 PM
11. Maintenance
4 Close the back cover securely by pushing down on
the dotted area at both ends (8), then close the
front cover securely (9).
8
11.2 Document jams
1 Open the front cover. Remove the jammed
document carefully (1).
1
9
5 Install the paper tray (page 12), then insert the
recording paper gently (page 13).
11.1.2 When the recording paper was not
fed into the unit properly
The display will show the following.
CHECK PAPER
Remove the recording paper and straighten. Insert the
paper, then press {SET} to clear the message.
{SET}
64
2 Close the front cover securely.
Note:
L Do not pull out the jammed paper forcibly before
opening the front cover.
FG2451-PFQX2417ZA-en.book Page 65 Monday, June 5, 2006 4:01 PM
11. Maintenance
Cleaning
11.3 Document feeder/recording
paper feeder/scanner glass
cleaning
Clean the document feeder/recording paper
feeder/scanner glass when:
– Documents or recording paper frequently misfeed.
– Smudges or black/white lines appear on the original
document when sending or copying.
Caution:
L Do not use paper products, such as paper
towels or tissues.
5
4
Important:
L Remove the recording paper, then remove the
paper tray beforehand, otherwise the paper may
misfeed or jam.
6
4
4 Clean the recording paper feeder roller (7) with a
cloth moistened with isopropyl rubbing alcohol, and
let all parts dry thoroughly.
7
1 Disconnect the power cord and the telephone line
cord.
2 Open the front cover (1), push the green button
(2), then open the back cover (3).
3
2
5 Close the back cover securely by pushing down on
1
the dotted area at both ends (8), then close the
front cover securely (9).
8
3 Clean the document feeder rollers (4) and rubber
flap (5) with a cloth moistened with isopropyl
rubbing alcohol, and let all parts dry thoroughly.
Clean the scanner glass (6) with a soft, dry cloth.
9
6 Install the paper tray (page 12), then insert the
recording paper gently (page 13).
7 Connect the power cord and the telephone line cord.
65
FG2451-PFQX2417ZA-en.book Page 66 Monday, June 5, 2006 4:01 PM
11. Maintenance
11.4 Thermal head cleaning
If smudges or black/white lines appear on a
copied/received document, check whether there is dust
on the thermal head. Clean the thermal head to remove
the dust.
Caution:
L To prevent a malfunction due to static
electricity, do not use a dry cloth and do not
touch the thermal head directly.
5
Important:
L Remove the recording paper, then remove the
paper tray beforehand, otherwise the paper may
misfeed or jam.
5 Re-install the ink film and close the covers (see step
4 to 7 on page 11).
6 Install the paper tray (page 12), then insert the
1 Disconnect the power cord and the telephone line
cord.
7 Connect the power cord and the telephone line cord.
2 Open the front cover (1), push the green button
(2), then open the back cover (3).
3
2
1
3 Remove the ink film (4).
4
4 Clean the thermal head (5) with a cloth moistened
with isopropyl rubbing alcohol, and let it dry
thoroughly.
66
recording paper gently (page 13).
FG2451-PFQX2417ZA-en.book Page 67 Monday, June 5, 2006 4:01 PM
12. General Information
12 General
Printed
Repor
Information
ts
Specifications
12.1 Reference lists and reports
(Base unit only)
12.2 Specifications
You can print out the following lists and reports for your
reference:
– “SETUP LIST”
– “PHONEBOOK LIST”
– “JOURNAL REPORT”
– “PRINTER TEST”
L If the test print has a smudges, blurred points or
lines, clean the thermal head (page 66).
– “BROADCAST LIST”
– “CALLER ID LIST”
{SET}
12.2.1 Base unit
■ Applicable lines:
Public Switched Telephone Network
■ Document size:
Max. 216 mm (81/2") in width, Max. 600 mm (235/8") in
length
■ Effective scanning width:
208 mm (83/16")
■ Effective printing width:
Letter: 208 mm (83/16")
A4: 202 mm (715/16")
■ Transmission speed*1:
Approx. 15 s/page*2
■ Scanning density:
Horizontal: 8 pels/mm (203 pels/inch)
Vertical: 3.85 lines/mm (98 lines/inch) (standard
resolution)
7.7 lines/mm (196 lines/inch) (fine/photo resolution)
15.4 lines/mm (392 lines/inch) (super fine resolution)
{MENU}
{<}{>}
{STOP}
1 Press {MENU} repeatedly to display “PRINT
REPORT”.
2 Press {<} or {>} repeatedly to display the desired
item. i {SET}
L To stop printing, press {STOP}.
3 {MENU}
■ Photo resolution:
64 levels
■ Scanner type:
Contact Image Sensor
■ Printer type:
Thermal Transfer on plain paper
■ Data compression system:
Modified Huffman (MH), Modified READ (MR)
■ Modem speed:
9,600 / 7,200 / 4,800 / 2,400 bps; Automatic Fallback
■ Operating environment:
5 °C – 35 °C (41 °F – 95 °F), 20 % – 80 % RH (Relative
Humidity)
■ Frequency:
2.4 GHz – 2.48 GHz
■ RF (Radio Frequency) power output level:
0.04 W – 0.1 W
■ Dimensions:
Approx. height 106 mm × width 374 mm × depth 200 mm
(43/16" × 143/4" × 77/8")
■ Mass (Weight):
Approx. 2.5 kg (5.5 lb.)
■ Power consumption:
Standby: Approx. 5.0 W
Transmission: Approx. 15 W
Reception: Approx. 40 W (When receiving a 20 % black
document)
Copy: Approx. 40 W (When copying a 20 % black
document)
Maximum: Approx. 135 W (When copying a 100 % black
document)
67
FG2451-PFQX2417ZA-en.book Page 68 Monday, June 5, 2006 4:01 PM
12. General Information
■ Power supply:
120 V AC, 60 Hz
■ Fax memory capacity*3:
Transmission: Approx. 25 pages
Reception: Approx. 28 pages
(Based on the ITU-T No. 1 Test Chart in standard
resolution.)
–
■ Voice memory capacity*4:
Approx. 18 minutes of recording time including greeting
messages
*1 Transmission speed depends on the contents of the
pages, resolution, telephone line conditions and
capability of the other party’s machine.
*2 Transmission speed is based on the ITU-T No. 1 Test
Chart with original mode. If the capability of the other
party’s machine is inferior to your unit, the
transmission time may be longer.
*3 If an error occurs during fax reception, such as a
paper jam or if the recording paper runs out, the fax
and subsequent faxes will be retained in memory.
*4 Recording time may be reduced by the calling party’s
background noise.
Note:
L The accuracy of the clock is approximately ±60
seconds a month.
ITU-T No. 1 Test Chart
L
L
L
L
L
L
Paper with cotton and/or fiber content that is over
20 %, such as letterhead paper or paper used for
resumes
– Extremely smooth or shiny paper, or paper that is
highly textured
– Coated, damaged or wrinkled paper
– Paper with foreign objects attached, such as tabs
or staples
– Paper which has dust, lint or oil stains
– Paper that will melt, vaporize, discolor, scorch or
emit dangerous fumes near 200 °C (392 °F),
such as vellum paper. These materials may
transfer onto the fusing roller and cause damage.
– Moist paper
Some paper only accepts print on one side. Try using
the other side of the paper if you are not happy with
the print quality or if misfeeding occurs.
For proper paper feeding and best print quality, we
recommend using long-grained paper.
Do not use paper of different types or thickness at the
same time. This may cause paper jams.
Avoid double-sided printing.
Do not use paper printed from this unit for doublesided printing with other copiers or printers. This may
cause paper jams.
To avoid curling, do not open paper packs until you
are ready to use the paper. Store unused paper in
the original packaging, in a cool and dry location.
12.2.2 Cordless handset
■ Operating environment:
5 °C – 40 °C (41 °F – 104 °F)
■ Frequency:
2.4 GHz – 2.48 GHz
■ RF (Radio Frequency) power output level:
0.04 W – 0.1 W
■ Dimensions:
Approx. height 167 mm × width 48 mm × depth 31 mm
(69/16" × 17/8" × 11/4")
■ Mass (Weight):
Approx. 107 g (0.24 lb.)
Note:
L Design and specifications are subject to change
without notice.
L The pictures and illustrations in these instructions
may vary slightly from the actual product.
Recording paper specifications
Recording paper size:
Letter: 216 mm × 279 mm (81/2" × 11")
A4: 210 mm × 297 mm (81/4" × 1111/16")
Recording paper weight:
60 g/m2 to 90 g/m2 (16 lb. to 24 lb.)
Note for recording paper:
L Do not use the following types of paper:
68
■ Power supply:
Ni-MH battery (2.4 V, 830 mAh)
■ Security codes:
520,000
FG2451-PFQX2417YA-en.book Page 69 Wednesday, February 10, 2010 2:18 PM
12. General Information
FCC and Other Information
12.3 FCC and Other Information
This equipment complies with Part 68 of the FCC
rules and the requirements adopted by the ACTA.
On the rear of this equipment is a label that
contains, among other information, a product
identifier in the format US:ACJ----------.
If requested, this number must be provided to the
telephone company.
• Registration No .....(found on the rear of the unit)
• Ringer Equivalence No. (REN)
...............................(found on the rear of the unit)
A plug and jack used to connect this equipment to
the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with
this product. It is designed to be connected to a
compatible modular jack that is also compliant.
The REN is used to determine the number of
devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in
the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs
should not exceed five (5.0).To be certain of the
number of devices that may be connected to a
line, as determined by the total RENs, contact the
local telephone company. For products approved
after July 23, 2001, the REN for this product is part
of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by
## are the REN without a decimal point (e.g., 03 is
a REN of 0.3).
If this equipment causes harm to the telephone
network, the telephone company will notify you in
advance that temporary discontinuance of service
may be required. But if advance notice isn’t
practical, the telephone company will notify the
customer as soon as possible. Also, you will be
advised of your right to file a complaint with the
FCC if you believe it is necessary.
Connection to party line service is subject to state
tariffs. Contact the state public utility commission,
public service commission or corporation
commission for information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the
installation of this equipment does not disable your
alarm equipment. If you have questions about
what will disable alarm equipment, consult your
telephone company or a qualified installer.
This equipment is hearing aid compatible as
defined by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might
be heard in your Hearing Aid. Some Hearing Aids
are not adequately shielded from external RF
(radio frequency) energy. If noise occurs, use an
optional headset accessory or the speakerphone
option (if applicable) when using this phone.
Consult with your audiologist or Hearing Aid
manufacturer about the availability of Hearing Aids
which provide adequate shielding to RF energy
commonly emitted by digital devices.
WHEN PROGRAMMING EMERGENCY
NUMBERS AND(OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours,
such as early morning or late evenings.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Privacy of communications may not be ensured
when using this phone.
The telephone company may make changes in its
facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide
advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for
repair or warranty information, please contact a
Factory Servicenter or other Authorized Servicer. If
the equipment is causing harm to the telephone
network, the telephone company may request that
you disconnect the equipment until the problem is
resolved.
69
FG2451-PFQX2417ZA-en.book Page 70 Monday, June 5, 2006 4:01 PM
12. General Information
CAUTION:
Any changes or modifications not expressly
approved by the party responsible for compliance
could void the user’s authority to operate this
device.
NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment generates,
uses, and can radiate radio frequency energy
and, if not installed and used in accordance with
the instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning
the equipment off and on, the user is encouraged
to try to correct the interference by one or more of
the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the
equipment and receiver.
— Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
— Consult the dealer or an experienced radio/TV
technician for help.
Some cordless telephones operate at frequencies
that may cause interference to nearby TVs and
VCRs. To minimize or prevent such interference,
the base of the cordless telephone should not be
placed near or on top of a TV or VCR. If
interference is experienced, move the cordless
telephone further away from the TV or VCR. This
will often reduce, or eliminate, interference.
FCC RF Exposure Warning:
This product complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. To comply with FCC RF exposure
requirements the base unit must be installed and
operated with its antenna located 20 cm or more
between antenna and all person’s body
(excluding extremities of hands, wrist and feet).
The handset unit may be carried and operated
with only the specific provided belt-clip. Other
non-tested belt-clips or similar body-worn
accessories may not comply and must be
avoided. The base and handset units must not be
collocated or operated in conjunction with any
other antenna or transmitter.
70
FG2451-PFQX2417YA-en.book Page 71 Wednesday, February 10, 2010 2:18 PM
12. General Information
Limited Warranty
12.4 Limited Warranty (United States and Puerto Rico)
PANASONIC CORPORATION OF NORTH AMERICA
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Facsimile/Multi-Function Product
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America
(referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original
purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a
new or a refurbished product. The decision to repair or replace will be made by the warrantor.
Product categories
Thermal Transfer Facsimile
Laser Facsimile
Laser Multi-Function
6 Months
Parts
Labor
6 Months
1 (one) Year
1 (one) Year
1 (one) Year
1 (one) Year
Batteries, antennas, ink film, toner cartridge, drum unit, and ink cartridge (as may be applicable), and cosmetic parts (cabinet) are not
warranted under this Limited Warranty.
During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will be
no charge for parts. You must mail-in your product during the Limited Warranty period. This Limited Warranty only applies to products
purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only
covers products purchased as new. A purchase receipt or other proof of the original purchase date is required for Limited Warranty
service.
Mail-In Service
For Mail-In Service in the United States and Puerto Rico call 1-800-211-PANA (7262)
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which
are caused by products not supplied by the warrantor such as non Panasonic ink film, toner cartridge or drum unit, or failures which
result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up
adjustments, signal reception problems, misadjustment of consumer controls, improper maintenance, power line surge, improper
voltage supply, lightning damage, modification, introduction of sand, humidity or liquids, rental use of the product, service by anyone
other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE
WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this excludes damages for lost
time, cost of having someone remove or re-install an installed unit if applicable, or travel to and from the servicer. The items listed are
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
71
FG2451-PFQX2417YA-en.book Page 72 Wednesday, February 10, 2010 2:18 PM
12. General Information
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied
Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem
with this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
For In Limited Warranty product service
• Call toll-free 1-800-211-PANA (7262) for the location of an
authorized service center.
If the Limited Warranty has expired, contact our Continued
Services Technical Support Line at 1-800-435-7329, for fee
based technical support. A credit card will be used to charge
this fee.
72
When you ship the product
• Carefully pack your unit, preferably in the original carton.
• Attach a letter, detailing the symptom or problem, to the
outside of the carton.
• Send the unit to an authorized service center, prepaid and
adequately insured.
• Do not send your unit to the Panasonic Corporation of North
America or to any executive or regional sales office. These
locations do not repair consumer products.
FG2451-PFQX2417YA-en.book Page 73 Wednesday, February 10, 2010 2:18 PM
12. General Information
Customer Services
12.5 Customer Services directory
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or E-mail us via:
http://www.panasonic.com/contactinfo
Contact:
For in Limited Warranty programming and Troubleshooting Support:
Office Advantage assistance and Service Location finder: 1-800-211-PANA (7262)
If the Limited Warranty has expired, contact our Continued Services Technical Support Line at 1-800-4357329, for fee based technical support. A credit card will be used to charge this fee.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all Panasonic
Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
Phone (800) 332-5368 Fax (800) 237-9080 (Monday - Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
73
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13. Index
13. Index
13.1 Index
#
#00 Quick Setup: 16
#01 Date and time: 18
#02 Your logo: 18
#03 Your fax number: 19
#04 Confirmation report: 29
#06 FAX ring count: 44
#06 TAM ring count: 34
#10 Caller’s recording time: 44
#11 Remote operation ID: 45
#13 Dialing mode: 45
#16 Paper size: 45
#17 Ringer tone: 45
#22 Automatic journal report: 29
#23 Overseas mode: 46
#25 Delayed send: 46
#26 Automatic Caller ID list: 46
#31 Distinctive Ring: 36
#32 Fax ring pattern: 36
#33 Time adjustment: 47
#34 Quick scan: 29, 37
#36 Receiving reduction: 47
#39 LCD display contrast: 48
#41 Fax activation code: 48
#44 Memory reception alert: 48
#46 Friendly reception: 48
#47 Fax voice guidance: 48
#54 Greeting time: 48
#59 Copy phonebook: 24
#67 Incoming message monitor: 48
#72 Flash time: 49
#75 Caller ID number auto edit: 49
#76 Connecting tone: 49
#77 Auto answer: 49
#80 Set default: 50
0# Message alert: 51
00 Cordless handset registration: 52
01 LCD display contrast: 48
02 Key tone: 50
03 Auto talk: 50
04 Caller ID number auto edit: 49
051 Dialing mode: 45
052 Flash time: 49
061 TAM ring count: 34
062 Caller’s recording time: 44
063 Remote operation ID: 45
08 Change language: 50
11 Ringer volume: 17
12 Ringer tone: 45
5 Voice enhancer: 20, 50
A Accessories: 7
A4 paper guide: 12
Paper support: 13
Paper tray: 12
Advanced features: 46
Auto answer setting: 49
Auto talk feature: 21, 50
74
B Basic features: 44
Battery
Charge: 15
Installation: 14
Replacement: 14
Booster: 20
BROADCAST LIST: 67
Broadcast transmission: 31
Button description
Base unit: 8
Cordless handset: 9
C Caller ID
Calling back: 25
Storing: 27
CALLER ID LIST: 25, 67
Caller ID number auto edit feature: 26
Caller’s recording time: 44
Call waiting Caller ID: 25
Chain dial feature: 23
Character table: 18, 22
Cleaning: 65
Confirmation report: 29
Connections: 15
Copy: 37
Collation: 37
Enlarge/Reduce: 37
Cordless handset
Locator: 28
Registration: 52
Customer support: 50
D Delayed transmission: 46
Dialing mode: 45
Display (Base unit)
Contrast: 48
Error messages: 54
Display (Cordless handset)
Contrast: 48
Error messages: 55
Language: 50
Distinctive Ring service: 36
Document size: 30
E Error messages: 53
Extension telephone: 33
F Fax activation code: 48
Fax number: 19
FAX ONLY mode: 32, 34
Fax voice guidance: 48
Flash time: 49
Friendly reception: 48
G Greeting message
TAM/FAX: 39
H Headset: 14
Help: 16
BASIC SETTINGS: 16
CALLER ID: 16
COPIER: 16
ERRORS: 16
FG2451-PFQX2417ZA-en.book Page 75 Monday, June 5, 2006 4:01 PM
13. Index
FAX SND/RCV: 16
FEATURE LIST: 16
FILM ORDER SHEET: 16
Q and A: 16
REPORTS: 16
SEND GUIDE: 16
TAM OPERATION: 16
Hold: 20
I
Incoming message monitor: 48
Ink film: 11
Intercom: 28
J
Jams
Document: 64
Recording paper: 63
JOURNAL REPORT: 29, 67
Junk fax prohibitor: 35
K Key tone feature: 50
L Listening to recorded messages: 40, 42
Logo: 18
M Memo message: 41
Memory redial: 20
Message alert feature: 51
O One touch: 24
Overseas mode: 46
P Paper size: 45
Phonebook
Copying: 24
Making a phone call: 22
Sending faxes: 30
Storing: 22
PHONEBOOK LIST: 67
Power failure: 61
PRINTER TEST: 67
Programming: 43
Q Quick scan: 29, 37
Quick Setup: 16
R Receiving alert: 48
Receiving faxes
Automatically: 34
Manually: 33
Receiving reduction: 47
Recording
Greeting message: 39
Memo message: 41
Recording paper: 13, 68
Recording time
Incoming message: 44
TAM/FAX greeting: 48
Redialing
Base unit: 21, 29, 30
Cordless handset: 20
Redial list: 20
Registration: 52
Remote operation: 42
Remote operation ID: 45
Reports
Broadcast programming: 67
Broadcast sending: 31
Caller ID: 67
Confirmation: 29
Journal: 29, 67
Phonebook: 67
Power down: 61
Printer test: 67
Setup: 67
Reset (Base unit): 50
Resolution: 37
Ring count
FAX ONLY (Base unit): 44
TAM/FAX (Base unit): 44
TAM ring count (Cordless handset): 44
Ringer tone
Base unit: 45
Cordless handset: 45
Ring pattern for Distinctive Ring: 36
S Sending faxes
Broadcast: 31
From memory: 29
Manually: 29
One touch: 30
Phonebook: 30
SETUP LIST: 67
Soft keys: 9
Storing
Broadcast: 31
One touch: 24
Phonebook: 22
T TAM/FAX mode: 32, 34
TEL mode: 32, 33
Time adjustment: 47
Toll saver: 34
Transferring a call: 28
V Voice enhancer: 20
Voice time/day stamp: 40
Volume
Base unit: 17
Cordless handset: 17
75
FG2451-PFQX2417YA-en.book Page 76 Wednesday, February 10, 2010 2:18 PM
Panasonic OFFICE ADVANTAGE PROGRAM
Free peace of mind,
direct from Panasonic
NO EXTRA COST
■
■
Covered during the period of limited warranty 1:
parts, labor, and toll-free help line 2
Free replacement 3 and repair program
The Panasonic Office Advantage Consumer Service
Program.
Panasonic knows that if your unit is not up and running, neither is
your business. That’s why we created the Panasonic Office
Advantage Program. Included at no extra cost with the purchase
of a new and unused Panasonic unit, the Office Advantage
Program can provide a free replacement unit3 if your original unit
is in need of repair.
Here’s how it works:
1. If you have a problem with your unit that you purchased new
and unused while it is covered by the period of limited
warranty1, call our toll-free help-line at 1-800-211-PANA
(7262)2.
2. Talk to one of our technical experts to troubleshoot your
problem over the phone.
3. If repairs are necessary and you are entitled to service under
the terms and conditions of the limited warranty5, we will send
a refurbished4 replacement unit to you.
A second option available under our limited warranty1 is to mail-in
your unit to one of our Authorized Independent Service centers,
where the unit will be repaired and returned to you.
Instructions:
If you choose to receive a replacement unit under the Office
Advantage Program, Panasonic will provide a replacement unit
which will be completely refurbished, quality-tested by Panasonic
technicians and individually hand-inspected before it is shipped
to you. You will keep the replacement unit and send the original
unit to us in the replacement unit’s box within 10 days upon
delivery to avoid unnecessary charges. You need to contact the
courier to pick up the unit at no charge to you, should it be
determined that you are entitled to warranty service. The original
unit must be properly packaged in the same manner as the
replacement unit, utilizing the packing materials provided.
Damage due to improper or inadequate packing will be charged
to you as an out-of-warranty cost.
Requirements:
You must give our technicians a valid credit card number
(Discover, VISA, Master Card, or American Express/Optima).
The proof-of-purchase must be faxed to 1-888-412-9991 to
determine if the unit is under Limited Warranty. Product that is
not returned to Panasonic by 10 business days after shipment
of the replacement product will be charged to your credit card
account at Panasonic’s Suggested Retail Price (see dealer for
details). If your original unit is not eligible for warranty service,
your card will be charged for the non-warranty repair of the unit
at Panasonic’s current rate for parts and labor and for any
shipping charges associated with this program. If you do not
wish to pay out-of-warranty repair costs, you will be responsible
for returning the replacement unit to Panasonic and for paying
all shipping charges associated with this program
including the delivery of the replacement product to you,
shipment of the problem unit to Panasonic, shipment of the
replacement unit back to Panasonic and the return of your
original unit back to you. Credit status will be verified prior to
sending the replacement product.
1. See Limited Warranty page for more information.
2. If the Limited Warranty1 has expired, contact our Continued
Services Technical Support Line at 1-800-435-7329, for fee
based technical support. A credit card will be used to charge
this fee.
3. Replacement unit is refurbished.
4. Panasonic reserves the right to send a refurbished unit.
Accessories and consumables are not included.
5. Replacement program is only available in the 50 United
States and is subject to termination at any time without
advance notice. All terms stated in the Limited Warranty
apply to this program. Please see Limited Warranty
coverage page for more information.
Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
PFQX2417ZA CM0206EN0
PFQX2417YA CM0206EN2129
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