IKEA HÄFTIGT User manual

IKEA HÄFTIGT User manual
HÄFTIGT
GB
ENGLISH
4
4
ENGLISH
Contents
Safety information
Safety instructions
Installation
Product description
Operation
First use
Daily use
4
5
7
9
10
13
13
Hints and tips
Care and cleaning
Troubleshooting
Technical information
ENVIRONMENT CONCERNS
IKEA GUARANTEE
15
16
17
20
22
22
Subject to change without notice.
Safety information
Before the installation and use of the appliance, carefully read
the supplied instructions. The manufacturer is not responsible if
an incorrect installation and use causes injuries and damages.
Always keep the instructions with the appliance for future
reference.
Children and vulnerable people safety
•
•
•
•
This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the
hazards involved.
Do not let children play with the appliance.
Cleaning and user maintenance shall not be made by
children without supervision.
Keep all packaging away from children.
General Safety
•
This appliance is intended to be used in household and
similar applications such as:
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5
Farm houses; staff kitchen areas in shops, offices and other
working environments
– By clients in hotels, motels, bed and breakfast and other
residential type environments
Keep ventilation openings, in the appliance enclosure or in
the built-in structure, clear of obstruction.
Do not use mechanical devices or other means to accelerate
the defrosting process, other than those recommended by the
manufacturer.
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
Do not use water spray and steam to clean the appliance.
Clean the appliance with a moist soft cloth. Only use neutral
detergents. Do not use abrasive products, abrasive cleaning
pads, solvents or metal objects.
Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons
in order to avoid a hazard.
–
•
•
•
•
•
•
•
•
Safety instructions
Installation
Warning! Only a qualified
person must install this
appliance.
• Remove all the packaging.
• Do not install or use a damaged
appliance.
• Obey the installation instruction supplied
with the appliance.
• Always be careful when you move the
appliance because it is heavy. Always
wear safety gloves.
• Make sure the air can circulate around
the appliance.
• Wait at least 4 hours before connecting
the appliance to the power supply. This
is to allow the oil to flow back in the
compressor.
• Do not install the appliance close to
radiators or cookers, oven or hobs.
• The rear of the appliance must stand
against the wall.
• Do not install the appliance where there
is direct sunlight.
• Do not install this appliance in areas that
are too humid or too colds, such as the
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construction appendices, garages or
wine cellars.
• When you move the appliance, lift it by
the front edge to avoid scratching the
floor.
Electrical connection
Warning! Risk of fire and
electrical shock.
• The appliance must be earthed.
• All electrical connections should be made
by a qualified electrician.
• Make sure that the electrical information
on the rating plate agrees with the
power supply. If not contact an
electrician.
• Always use a correctly installed
shockproof socket.
• Do not use multi-plug adapters and
extension cables.
• Make sure not to cause damage to the
electrical components (e.g. mains plug,
mains cable, compressor). Contact the
Service or an electrician to change the
electrical components.
• The mains cable must stay below the
level of the mains plug.
• Connect the mains plug to the mains
socket only at the end of the installation.
Make sure that there is access to the
mains plug after the installation.
• Do not pull the mains cable to disconnect
the appliance. Always pull the mains
plug.
Use
Warning! Risk of injury, burns,
electrical shock or fire.
• Do not change the specification of this
appliance.
• Do not put electrical appliances (e.g. ice
cream makers) in the appliance unless
they are stated applicable by the
manufacturer.
• Be careful not to cause damage to the
refrigerant circuit. It contains isobutane
(R600a), a natural gas with a high level
of environmental compatibility. This gas
is flammable.
• If damage occurs to the refrigerant
circuit, make sure that there are no
flames and sources of ignition in the
room. Ventilate the room.
• Do not let hot items to touch the plastic
parts of the appliance.
• Do not put soft drinks in the freezer
compartment. This will create pressure
on the drink container.
• Do not store flammable gas and liquid in
the appliance.
• Do not put flammable products or items
that are wet with flammable products in,
near or on the appliance.
• Do not touch the compressor or the
condenser. They are hot.
• Do not remove or touch items from the
freezer compartment if your hands are
wet or damp.
• Do not freeze again food that has been
thawed.
• Obey the storage instructions on the
packaging of frozen food.
Care and cleaning
Warning! Risk of injury or
damage to the appliance.
• Before maintenance, deactivate the
appliance and disconnect the mains plug
from the mains socket.
• This appliance contains hydrocarbons in
the cooling unit. Only a qualified person
must do the maintenance and the
recharging of the unit.
• Regularly examine the drain of the
appliance and if necessary, clean it. If
the drain is blocked, defrosted water
collects in the bottom of the appliance.
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7
Disposal
Warning! Risk of injury or
suffocation.
• Disconnect the appliance from the mains
supply.
• Cut off the mains cable and discard it.
• Remove the door to prevent children and
pets to be closed inside of the appliance.
• The refrigerant circuit and the insulation
materials of this appliance are ozonefriendly.
• The insulation foam contains flammable
gas. Contact your municipal authority for
information on how to discard the
appliance correctly.
• Do not cause damage to the part of the
cooling unit that is near the heat
exchanger.
Installation
Warning! Refer to Safety
chapters.
Location
Refer to the assembly instructions
for the installation.
To ensure best performance, install the
appliance well away from sources of heat
such as radiators, boilers, direct sunlight etc.
Make sure that air can circulate freely
around the back of the cabinet.
Positioning
This appliance should be installed in a dry,
well ventilated indoor (garage or cellar)
also, but for optimum performance install
this appliance at a location where the
ambient temperature corresponds to the
climate class indicated on the rating plate
of the appliance:
Climate class
Ambient temperature
SN
+10°C to + 32°C
N
+16°C to + 32°C
ST
+16°C to + 38°C
Climate class
T
Ambient temperature
+16°C to + 43°C
Electrical Connection
Caution! Any electrical work
required to install this appliance
should be carried out by a
qualified electrician or
competent person.
Warning! This appliance must be
earthed.
The manufacturer declines any
liability should these safety
measures not be observed.
The wires in the mains lead are coloured in
accordance with the following code:
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A
8
B
C
D
E
• A - green and yellow: Earth
• C - brown: Live
• D - blue: Neutral
As the colours of the wires in the mains lead
of this appliance may not correspond with
the coloured markings identifying the
terminals in your plug, proceed as follows:
1. Connect the wire coloured green and
yellow to the terminal marked either
with the letter “E“ or by the earth symbol
or coloured green and yellow.
2. Connect the wire coloured blue to the
terminal either marked with the letter
“N“ or coloured black.
3. Connect the wire coloured brown to the
terminal either marked with the “L“ or
coloured red.
4. Check that no cut, or stray strands of
wire is present and the cord clamp (E) is
secure over the outer sheath.
Make sure the electricity supply voltage
is the same as that indicated on the
appliance rating plate.
5. Switch on the appliance.
The appliance is supplied with a 13 amp
fuse (B). In the event of having to change
the fuse in the plug supplied, a 13 amp
ASTA approved (BS 1362) fuse must be
used.
Warning! A cut off plug inserted
into a 13 amp socket is a serious
safety (shock) hazard. Ensure
that it is disposed of safely.
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9
Product description
Product overview
1
2
3
12
4
11
5
10
9
8
6
7
1
2
3
4
5
6
7
8
9
Fan- cooling
Led light
Dairy compartment with lid
Door balconies
Bottle balcony with holder
Freezing drawer
Freezer drawers
Control panel
Rating plate
10 Vegetable drawer
11 Glass shelves
12 Bottle rack
Least cold zone
Intermediate temperature zone
Coldest zone
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10
Operation
Display
1
2
3
4
5
6
A++
1 ON/OFF switch
2 Freezer temperature regulator
3 Fridge-Freezer temperature indication
button
4 Display
5 Function button
Alarm reset switch
6 Fridge temperature regulator
Display
A
B C
D
E
F G
A) Fridge compartment indicator
B) Freezer compartment indicator
C) Positive or negative temperature
indicator
D) Temperature indicator
E) Fast Freezing function
F) Shopping function
G) Fan- cooling function
Switching on
• Positive or negative temperature
indicator will flash.
• the temperature flashes, the
background of the display is red and
you will hear a buzzer.
2. Press Function and the buzzer will go off
(also refer to "High temperature
alarm" ).
1. After plugging the plug into the power
outlet, if the display is not illuminated,
press ON/OFF switch.
As soon as the appliance is turned on, the
following signals will appear on the control
panel:
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The display will show the actual freezer
temperature for a few seconds.
3. Set the desired temperature (refer to
"Temperature regulation").
The temperature of the fridge compartment
may be regulated by rotating the Fridge
temperature regulator, and may vary
between more or less +2°C and +8°C.
Switching off
The temperature of the freezer
compartment may be regulated by rotating
the Freezer temperature regulator, and
may vary between more or less -15°C and
-24°C.
Press the ON/OFF switch for more than 1
second to shut off the appliance.
After this, a countdown of the temperature
from -3 -2 -1 will be shown.
When the appliance is switched
off, the display also goes off.
Switching off the fridge compartment
To switch off the refrigerator compartment,
rotate the Fridge temperature setting
regulator counter- clockwise till position
"O".
Once the refrigerator compartment is shut
off, the only temperature which is indicated
is the one of the freezer compartment.
In this condition, the lighting in the
refrigerator compartment will be switched
off.
The freezer compartment will keep on
working.
Temperature Indication
Each time the Fridge-Freezer temperature
indication button is pressed, the display
indicates in sequence:
1. • The Fridge compartment indicator is
on.
• The display indicates the latest set
temperature for the fridge.
2. • The Freezer compartment indicator is
on (In normal conditions).
• The display indicates the latest set
temperature for the freezer.
Temperature regulation
The temperature within the appliance is
controlled by the Temperature regulator.
For a correct storage of the food the
following temperatures should be set:
+5°C in the fridge
-18°C in the freezer.
During normal functioning the Temperature
indicator shows the temperature currently
set.
To operate the appliance proceed as
follows
1. turn the Temperature regulator
clockwise to obtain the maximum
coldness
2. turn the Temperature regulator counterclockwise to obtain the minimum
coldness.
The intermediate position is usually the
most suitable.
However, the exact setting should be
chosen keeping in mind that the
temperature inside the appliance
depends on:
• room temperature
• how often the door is opened
• the quantity of food stored
• the location of the appliance.
High temperature alarm
An increase in the temperature in the
freezer compartment (for example due to a
power failure) is indicated by:
• flashing temperature
• freezer compartment flashing (Freezer
compartment indicator/Door open alarm
indicator)
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• sounding of buzzer
• red illumination of display
When normal conditions are restored:
• the acoustic signal shuts off
• the temperature value continues to flash
• the display illumination remains red.
When you press Function/Alarm reset
switch to deactivate the alarm, the highest
temperature reached in the compartment
appears on indicator
for some seconds.
At this point the flashing stops and the
display illumination changes over from red
to white.
During the alarm, the buzzer can be
switched off by pressing Function/Alarm
reset switch.
The illumination of the display remains red
until normal storage conditions are
restored.
Functions menu
Each time Function is pressed, the following
functions can be activated:
•
•
•
•
Shopping function
Fast Freezing function
Fan-cooling function
no symbol: normal operation
You can turn on any function at
any time and turn the function off
by pressing Function several
times until no icon appears.
Fast Freezing function
To freeze fresh food you will need to
activate Fast Freezing function.
Press Function (several times if necessary)
until the corresponding icon appears.
This function stops automatically
after 52 hours.
It is possible to deactivate the function at
any time by pressing Function (refer to
"Functions menu").
Shopping function
If you need to insert a large amount of
warm food, for example after doing the
grocery shopping, we suggest activating
the Shopping function to chill the products
more rapidly and to avoid warming the
other food which is already in the
refrigerator.
The Shopping function shuts off
automatically after
approximately 6 hours.
1. Press Function until the corresponding
icon appears.
The Shopping indicator flashes.
2. Press OK to confirm.
The Shopping indicator is shown.
To switch off the function before its
automatic end repeat the procedure until
The Shopping indicator goes off.
The function switches off by
selecting a different fridge set
temperature.
Fan-cooling function
The refrigerator compartment is equipped
with a device that allows for the rapid
cooling of food and more uniform
temperature in the compartment.
The function is activated by pressing the
Function (several times if necessary) until the
corresponding icon appears
.
In this condition the fan works continuously.
It is possible to deactivate the function at
any time by pressing the Function until the
icon
goes out of view.
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13
If the function is activated
automatically the fan icon is not
shown (refer to "Daily use").
The activation of the fan function
increases the energy
consumption.
First use
Cleaning the interior
1. Before using the appliance for the first
time, wash the interior and all internal
accessories with lukewarm water and
some neutral soap so as to remove the
typical smell of a brand-new product.
2. Dry thoroughly.
Do not use detergents or
abrasive powders, as these will
damage the finish.
Daily use
Warning! Refer to Safety
chapters.
Accessories
x2
Egg tray
Movable shelves
x1
Ice tray
The walls of the refrigerator are equipped
with a series of runners so that the safety
glass shelves can be positioned as desired.
x1
Freezer blocks
Caution! Do not move the glass
shelf above the vegetable
drawer to ensure correct air
circulation.
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Positioning the door balconies
Fan cooling
2
1
To permit storage of food packages of
various sizes, the door balconies can be
placed at different heights.
To make these adjustments proceed as
follows: gradually pull upwards the balcony
until it comes free (1), remove it by pushing
towards inside (2), then reposition as
required.
Vegetable Drawer
This device activates by itself when needed,
for example for a quick temperature
recovering after door opening or when the
ambient temperature is high.
Allows you to switch on the device manually
when needed (refer to "Fan-cooling
function").
The device stops when the door
is open and restarts immediately
after the door closing.
Freezing fresh food
The drawer is suitable for storing fruit and
vegetables.
There is a separator inside the drawer that
can be placed in different positions to allow
for the subdivision best suited to personal
needs.
There is a grille on the bottom of the drawer
to separate the fruit and vegetables from
any humidity that may form on the bottom
surface.
All parts inside the drawer can be removed
for cleaning purposes.
The freezer compartment is suitable for
freezing fresh food and storing frozen and
deep-frozen food for a long time.
To freeze fresh food activate the Fast
Freezing function at least 24 hours before
placing the food to be frozen in the freezer
compartment.
Place the fresh food to be frozen in the
upper drawer, as this is the coldest point.
The maximum amount of food that can be
frozen in 24 hours is specified on the rating
plate, a label located on the inside of the
appliance.
The freezing process lasts 24 hours: during
this period do not add other food to be
frozen.
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15
Storage of frozen food
Freezer Blocks
When first starting-up or after a period out
of use, before putting the products in the
compartment let the appliance run at least
12 hours on the Fast Freezing setting.
Two freezer blocks are supplied in the
freezer; this increase the length of time for
which food will keep in the event of a
power failure or breakdown.
If large quantities of food are to be stored,
remove all drawers from appliance and
place food on glass shelf to obtain the best
performance.
In the event of accidental
defrosting, for example due to a
power failure, if the power has
been off for longer that the value
shown in the technical
characteristics chart under "rising
time", the defrosted food must be
consumed quickly or cooked
immediately and then re-frozen
(after cooling).
Hints and tips
Normal operating sounds
The following sounds are normal during
operation:
• A faint gurgling and bubbling sound
from coils sound when refrigerant is
pumped.
• A whirring and pulsating sound from the
compressor when refrigerant is pumped.
• A sudden cracking noise from inside
appliance caused by thermic dilatation
(a natural and not dangerous physical
phenomenon).
• A faint click noise from the temperature
regulator when the compressor switches
on or off.
Hints for energy saving
• Do not open the door frequently or leave
it open longer than absolutely necessary.
• If the ambient temperature is high and
the Temperature Regulator is set to low
temperature and the appliance is fully
loaded, the compressor may run
continuously, causing frost or ice on the
evaporator. If this happens, set the
Temperature Regulator toward warmer
settings to allow automatic defrosting
and so a saving in electricity
consumption.
• If foreseen, do not remove the cold
accumulators from the freezer basket.
Hints for fresh food refrigeration
To obtain the best performance:
• do not store warm food or evaporating
liquids in the refrigerator
• do cover or wrap the food, particularly if
it has a strong flavour
• position food so that air can circulate
freely around it
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16
Hints for refrigeration
Useful hints:
• Meat (all types) : wrap in polythene
bags and place on the glass shelf above
the vegetable drawer.
• For safety, store in this way only one or
two days at the most.
• Cooked foods, cold dishes, etc..: these
should be covered and may be placed
on any shelf.
• Fruit and vegetables: these should be
thoroughly cleaned and placed in the
special drawer(s) provided.
• Butter and cheese: these should be
placed in special airtight containers or
wrapped in aluminium foil or polythene
bags to exclude as much air as possible.
• Bottles: these need a cap and should be
stored on the door bottle shelf, or (if
equipped) on the bottle rack.
• Bananas, potatoes, onions and garlic, if
not packed, must not be kept in the
refrigerator.
Hints for freezing
To help you make the most of the freezing
process, here are some important hints:
• the maximum quantity of food which can
be frozen in 24 hrs. is shown on the
rating plate;
• the freezing process takes 24 hours. No
further food to be frozen should be
added during this period;
• freeze only top quality, fresh and
thoroughly cleaned, foodstuffs;
• prepare food in small portions to enable
it to be rapidly and completely frozen
•
•
•
•
•
and to make it possible subsequently to
thaw only the quantity required;
wrap up the food in aluminium foil or
polythene and make sure that the
packages are airtight;
do not allow fresh, unfrozen food to
touch food which is already frozen, thus
avoiding a rise in temperature of the
latter;
lean foods store better and longer than
fatty ones; salt reduces the storage life of
food;
water ices, if consumed immediately
after removal from the freezer
compartment, can possibly cause the skin
to be freeze burnt;
it is advisable to show the freezing in
date on each individual pack to enable
you to keep tab of the storage time.
Hints for storage of frozen food
To obtain the best performance from this
appliance, you should:
• make sure that the commercially frozen
foodstuffs were adequately stored by the
retailer;
• be sure that frozen foodstuffs are
transferred from the foodstore to the
freezer in the shortest possible time;
• not open the door frequently or leave it
open longer than absolutely necessary;
• once defrosted, food deteriorates
rapidly and cannot be refrozen;
• do not exceed the storage period
indicated by the food manufacturer.
Care and cleaning
Warning! Refer to Safety
chapters.
Periodic cleaning
The equipment has to be cleaned regularly:
• clean the inside and accessories with
lukewarm water and some neutral soap.
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17
• regularly check the door seals and wipe
clean to ensure they are clean and free
from debris.
• rinse and dry thoroughly.
Do not pull, move or damage
any pipes and/or cables inside
the cabinet.
Never use detergents, abrasive
powders, highly perfumed
cleaning products or wax
polishes to clean the interior as
this will damage the surface and
leave a strong odour.
during normal use. The defrost water drains
out through a trough into a special
container at the back of the appliance, over
the motor compressor, where it evaporates.
Clean the condenser (black grill) and the
compressor at the back of the appliance
with a brush . This operation will improve
the performance of the appliance and save
electricity consumption.
The freezer compartment is frost free. This
means that there is no build up of frost
when it is in operation, neither on the
internal walls nor on the foods.
Take care of not to damage the
cooling system.
Defrosting of the refrigerator
It is important to periodically clean the
defrost water drain hole in the middle of the
refrigerator compartment channel to
prevent the water overflowing and dripping
onto the food inside. Use the special
cleaner provided, which you will find
already inserted into the drain hole.
Defrosting the freezer
The absence of frost is due to the continuous
circulation of cold air inside the
compartment, driven by an automatically
controlled fan.
Periods of non-operation
When the appliance is not in use for long
periods, take the following precautions:
1.
2.
3.
4.
Frost is automatically eliminated from the
evaporator of the refrigerator compartment
every time the motor compressor stops,
Troubleshooting
Warning! Refer to Safety
chapters.
Remove all food.
Defrost, if applicable
Clean the appliance and all accessories.
Leave all doors open to prevent
unpleasant smells.
If the cabinet will be kept on, ask
somebody to check it once in a
while to prevent the food inside
from spoiling in case of a power
failure.
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18
What to do if...
Problem
The appliance does not operate.
Possible cause
Solution
The appliance is switched
off.
Switch on the appliance.
The mains plug is not connected to the mains socket
correctly.
Connect the mains plug to the
mains socket correctly.
There is no voltage in the
mains socket.
Connect a different electrical
appliance to the mains socket.
Contact a qualified electrician.
The appliance is noisy.
The appliance is not supported properly.
Check if the appliance stands
stable.
Audible or visual alarm is
on.
The cabinet has been recently switched on or the
temperature is still too
high.
Refer to "High Temperature
Alarm".
The temperature in the ap- Contact a qualified electrician
pliance is too high.
or contact the nearest After
Sales Service.
The lamp does not work.
The lamp is in stand-by.
Close and open the door.
The lamp does not work.
The lamp is defective.
Contact the nearest After
Sales Service.
The compressor operates
continually.
Temperature is set incorrectly.
Refer to "Operation" chapter.
Many food products were
put in at the same time.
Wait some hours and then
check the temperature again.
The room temperature is
too high.
Refer to climate class chart on
the rating plate.
Food products placed in
the appliance were too
warm.
Allow food products to cool to
room temperature before storing.
The door is not closed correctly.
Refer to "Closing the door".
The Fast Freezing function
is switched on.
Refer to "Fast Freezing function".
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Problem
19
Possible cause
The Shopping function is
switched on.
The compressor does not
start immediately after
pressing the Fast Freezing,
or after changing the temperature.
Solution
Refer to "Shopping function".
This is normal, no error has The compressor starts after a
occurred.
period of time.
The compressor does not
This is normal, no error has The compressor starts after a
start immediately after
occurred.
period of time.
pressing the Shopping, or
after changing the temperature.
Water flows inside the refrigerator.
The water outlet is clogged.
Clean the water outlet.
Food products prevent
that water flows into the
water collector.
Make sure that food products
do not touch the rear plate.
Water flows on the floor.
The melting water outlet is Attach the melting water outlet
not connected to the evap- to the evaporative tray.
orative tray above the
compressor.
Temperature cannot be set.
The Shopping function is
switched on.
Switch off Shopping manually,
or wait until the function resets
automatically to set the temperature. Refer to " Shopping
function".
Temperature cannot be set.
The Fast Freezing function
is switched on.
Switch off Fast Freezing manually, or wait until the function
resets automatically to set the
temperature. Refer to "Fast
Freezing function".
The temperature in the appliance is too low/too high.
The temperature regulator Set a higher/lower temperais not set correctly.
ture.
The door is not closed correctly.
Refer to "Closing the door".
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Problem
20
Possible cause
Solution
The food products' temperature is too high.
Let the food products temperature decrease to room temperature before storage.
Many food products are
stored at the same time.
Store less food products at the
same time.
The door has been
opened often.
Open the door only if necessary.
The Fast Freezing function
is switched on.
Refer to "Fast Freezing function".
The Shopping function is
switched on.
Refer to "Shopping function".
There is no cold air circula- Make sure that there is cold
tion in the appliance.
air circulation in the appliance.
If your appliance still is not
working properly after making
the above checks, contact the
After Sales Service. You can find
the list at the end of this manual.
Replacing the lamp
Closing the door
1. Clean the door gaskets.
2. If necessary, adjust the door. Refer to
"Installation".
3. If necessary, replace the defective door
gaskets. Contact the After Sales Service.
The appliance is equipped with a longlife
LED interior light.
Only service is allowed to replace the
lighting device. Contact your After Sales
Service.
Technical information
Technical data
Product category
Appliance Type
Product dimensions
Refrigerator - Freezer
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21
Height
1827 mm
Width
540 mm
Depth
552 mm
Net volume
Fridge
228 Litre
Freezer
64 Litre
Defrost system
Fridge
auto
Freezer
auto
Star rating
Rising time
21 hours
Freezing capacity
8 kg/24h
Energy consumption
0,668 kWh/24h
Noise level
39 dB (A)
Energy class
A++
Voltage
230 - 240 V
Frequency
50 Hz
The technical information are situated in the
rating plate on the internal left side of the
appliance and in the energy label.
22
ENGLISH
ENVIRONMENT CONCERNS
Recycle the materials with the symbol .
Put the packaging in applicable containers
to recycle it. Help protect the environment
and human health and to recycle waste of
electrical and electronic appliances. Do not
dispose appliances marked with the symbol
with the household waste. Return the
product to your local recycling facility or
contact your municipal office.
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years
from the original date of purchase of Your
appliance at IKEA, unless the appliance is
named LAGAN in which case two (2) years
of guarantee apply. The original sales
receipt is required as proof of purchase. If
service work is carried out under guarantee,
this will not extend the guarantee period for
the appliance,
Which appliances are not covered by the
IKEA five (5) years guarantee?
The range of appliances named LAGAN
and all appliances purchased in IKEA
before 1st of August 2007
Who will execute the service?
IKEA service provider will provide the
service through its own service operations
or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the
appliance, which have been caused by
faulty construction or material faults from
the date of purchase from IKEA. This
guarantee applies to domestic use only. The
exceptions are specified under the headline
“What is not covered under this
guarantee?” Within the guarantee period,
the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure. On
these conditions the EU guidelines (Nr.
99/44/EG) and the respective local
regulations are applicable. Replaced parts
become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will
examine the product and decide, at its sole
discretion, if it is covered under this
guarantee. If considered covered, IKEA
service provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage,
damage caused by failure to observe
operating instructions, incorrect
installation or by connection to the
wrong voltage, damage caused by
chemical or electro-chemical reaction,
rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries
and lamps.
23
ENGLISH
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a nondomestic environment i.e. professional
use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs
during this delivery will be covered by
this guarantee.
• Cost for carrying out the initial
installation of the IKEA appliance.
However, if an IKEA service provider or
its authorized service partner repairs or
replaces the appliance under the terms
of this guarantee, the service provider or
its authorized service partner will reinstall the repaired appliance or install
the replacement, if necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt
the appliance to the technical safety
specifications of another EU country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation
Area of validity
For appliances which are purchased in one
EU country and taken to another EU
country, the services will be provided in the
framework of the guarantee conditions
normal in the new country. An obligation to
carry out services in the framework of the
guarantee exists only if the appliance
complies and is installed in accordance
with:
• the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information;
The dedicated After Sales Service for
IKEA appliances:
Please do not hesitate to contact IKEA After
Sales Service to:
1. make a service request under this
guarantee;
2. ask for clarification on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture. The service won’t
provide clarifications related to:
• the overall IKEA kitchen installation;
• connections to electricity (if machine
comes without plug and cable), to
water and to gas since they have to
be executed by an authorized
service engineer.
3. ask for clarification on user manual
contents and specifications of the IKEA
appliance.
To ensure that we provide you with the best
assistance, please read carefully the
ENGLISH
Assembly Instructions and/or the User
Manual section of this booklet before
contacting us.
How to reach us if You need our service
Please refer to the last page of this manual
for the full list of IKEA appointed contacts
and relative national phone numbers.
In order to provide You with a
quicker service, we recommend
that You use the specific phone
numbers listed at the end of this
manual. Always refer to the
numbers listed in the booklet of
the specific appliance You need
an assistance for. Before calling
us, assure that You have to hand
the IKEA article number (8 digit
code) for the appliance of which
you need our assistance.
SAVE THE SALES RECEIPT! It is
Your proof of purchase and
required for the guarantee to
apply. Note that the receipt
reports also the IKEA article
name and number (8 digit code)
for each of the appliances you
have purchased.
Do You need extra help?
For any additional questions not related to
After Sales of your appliances, please
contact our nearest IKEA store call centre.
We recommend you read the appliance
documentation carefully before contacting
us.
24
25
Country
België
Belgique
Phone number
070 246016
Call Fee
Opening time
Binnenlandse gesprekskosten
8 tot 20 Weekdagen
Tarif des appels nationaux
8 à 20. En semaine
България
00359888164080
0035924274080
Такса за повикване от страната
От 9 до 18 ч в работни дни
Česká republika
246 019721
Cena za místní hovor
Danmark
70 15 09 09
Landstakst
8 až 20 v pracovních dnech
man. - fre. 09.00 - 20.00
lør. 09.00 - 16.00
1 søndag pr. måned, normalt første
søndag i måneden
Deutschland
+49 1806 33 45
32*
* 0,20 €/Verbindung aus dem Festnetz
max. 0,60 €/Verbindung
aus dem Mobilfunknetz
8 bis 20 Werktage
Ελλάδα
211 176 8276
Υπεραστική κλήση
8 έως 20 κατά τις εργάσιμες ημέρες
España
91 1875537
Tarifa de llamadas nacionales
De 8 a 20 en días laborables
France
0170 36 02 05
Tarif des appels nationaux
9 à 21. En semaine
Trošak poziva 27 lipa po minuti
radnim danom od ponedjeljka
do petka od 08:00 do 16:00
Hrvatska
00385 1 6323 339
Ireland
0 14845915
National call rate
8 till 20 Weekdays
Ísland
5880503
Innanlandsgjald fyrir síma
9 til 18. Virka daga
Italia
02 00620818
Tariffa applicata
alle chiamate nazionali
dalle 8 alle 20 nei giorni feriali
Κυπρος
22 030 529
Υπεραστική κλήση
8 έως 20 κατά τις εργάσιμες ημέρες
Lietuva
5 230 06 99
Nacionalinių pokalbių tarifai
Pr. - Ketv.: 8:00 - 12:00, 12:45 - 17:00
Pnkt.: 8:00 - 12:00, 12:45 - 15:45
Magyarország
061 998 0549
Belföldi díjszabás
Hétköznap 8 és 10 óra között
Nederland
0900 235 45 32
en/of
0900 BEL IKEA
15 cent/min., starttarief 4.54 cent
en gebruikelijke belkosten
ma - vr 08.00 - 20.00,
zat 09.00 - 20.00
(zondag gesloten)
Norge
815 22052
Takst innland
8 til 20 ukedager
Österreich
0810 300486
max. 10 Cent/min.
Mo - Fr 8.00 - 20.00 Uhr
Polska
012 297 8787
Stawka wg taryfy krajowej
Od 8 do 20 w dni robocze
Portugal
211557985
Chamada Nacional
9 às 21. Dias de Semana
*excepto feriados
România
021 211 08 88
Tarif apel naţional
8 - 20 în zilele lucrătoare
Действующие телефонные тарифы
с 8 до 20 по рабочим дням
Время московское
Россия
8 495 6662929
Schweiz
Tarif für Anrufe im Bundesgebiet
8 bis 20 Werktage
Suisse
Tarif des appels nationaux
8 à 20. En semaine
Tariffa applicata
alle chiamate nazionali
dalle 8 alle 20 nei giorni feriali
(02) 3300 2554
Cena vnútroštátneho hovoru
8 až 20 v pracovných dňoch
Suomi
030 6005203
Lankapuhelinverkosta
0,0835 €/puhelu + 0,032 €/min
Matkapuhelinverkosta 0,192 €/min
arkipäivisin 8.00 - 20.00
Sverige
0775 700 500
lokalsamtal (lokal taxa)
mån-fre 8.30 - 20.00
lör-sön 9.30 - 18.00
031 5500 324
Svizzera
Slovensko
Türkiye
212 244 0769
Ulusal arama ücreti
Hafta içi saat 09:00’dan 18:00’a kadar
Україна
044 586 2078
Міжміськи дзвінки платні
9 - 21 В робочі дні
United Kingdom
020 3347 0044
National call rate
9 till 21. Weekdays
Slovenija
www.ikea.com
Србија
www.ikea.com
*
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27
222370594-A-332014
© Inter IKEA Systems B.V. 2014
21552
IDA: AA-1082334-2
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