Tricity Bendix SIE233B, SIE233W User manual

Tricity Bendix SIE233B, SIE233W User manual
SIE 233
It is most important that this instruction book should be retained with the appliance for future
reference. Should the appliance be sold or transferred, always ensure that the book is left with
the appliance in order that the new owner can get to know the functions of the appliance and
the relevant warnings.
These warnings are provided in the interest of safety. You MUST read them carefully before
installing or using the appliance.
• This cooker must be installed by qualified
personnel, according to the manufacturer’s
instructions and to the relevant British
• This cooker is heavy. Take care when
moving it.
• Remove all packaging before using the cooker.
• Ensure that the electrical supply complies
with the type stated on the rating plate.
• Do not attempt to modify the cooker in any
Child Safety
• This cooker is designed to be operated by
adults. Do not alow children to play near or
with the cooker.
• The cooker gets hot when it is in use and
retain their heat for a long period after use.
Children should be kept away until it has
• Children can also injure themselves by
pulling pans or pots off the cooker.
During use
• This cooker is intended for domestic cooking
only. It is not designed for commercial or
industrial purposes.
• Do not use this cooker if it is in contact with
water. Do not operate the cooker with wet
• The grill pan will become hot during use,
always use oven gloves when removing or
replacing a hot grill pan.
• During use the appliance becomes hot.
Care should be taken to avoid touching
heating elements inside the oven.
• Ensure the control knobs are in the ‘OFF’
position when not in use.
• When using other electrical appliances,
ensure the cable does not come into contact
with the hot surfaces of the cooker.
• Unstable or misshapen pans should not be
used on the hob hotplates as unstable pans
can cause an accident by tipping or spillage.
• Never leave the cooker unattended when
cooking with oil and fats.
• This cooker should be kept clean at all times.
A build-up of fats or foodstuffs could result in
a fire.
• The oven must be switched off before
removing the guard and after cleaning the
guard must be replaced in accordance
with the manufacturer's instructions.
• Only clean this oven in accordance with the
• Never use plastic dishes in the oven or on
the hob hotplates. Never line any part of the
oven with aluminium foil.
• Always ensure that the oven vent which is
located at the centre back of the hob is left
unobstructed to ensure ventilation of the
oven cavity.
• Perishable food, plastic items and aerosols
may be affected by heat and should not be
stored above the cooker.
• This cooker should only be repaired or
serviced by an authorised Service Engineer
and only genuine approved spare parts
should be used.
Environmental Information
• After installation, please dispose of the
packaging with due regard to safety and the
• When disposing of an old appliance, make it
unusable, by cutting off the cable.
Your safety is of paramount importance.
Therefore, if you are unsure about any of the
meanings of these WARNINGS, contact the:
Customer Care Departement
Telephone: 08705 950950
Instructions for the Installer
Tehnical features
Electrical connections
Instructions for the User
Use and care
Before the first use of the oven
Electric oven
- Oven function control knob
- Thermostat control knob
Using the fan oven
Electric hotplates
Hints and tips
Maintenance and cleaning
Oven bulb replacement
Something Not Working
Service and spare parts
Guarantee Conditions
How to read the instruction book
The symbols below will guide you when reading the
instruction book
Safety instructions
Step by Step Operation
Advice and recommendations
Environmental Information
Oven Capacity
Front left
Back left
Front right
Back right
Total hob rating
Grill element
Convection fan
Circular heating element
Light in the oven
900 mm
500 mm
600 mm
45 l
Hob element Ø 180 mm
Hob element Ø 145 mm
Hob element Ø 145 mm
Hob element Ø 180 mm
2000 - 2090 W
1000 - 1050 W
1000 - 1050 W
1500 - 1570 W
5500 - 5760 W
1825 - 1900 W
35 W
1825 - 1900 W
Lamp 25W type E14
Total oven rating
1885 - 1960 W
Rated voltage
Rated frequency
230 - 240 V
50 Hz
Oven grid
Roasting tray / grill pan
Total cooker rating
7385 - 7720 W
This appliance complies with:
European Council Directive 73/23/EEC
EMC Directive 89/336/EEC
CE Marking Directive 93/68/EEC
This cooker must be installed in
accordance with the IEE Wiring Regulations
(Current Edition). Detailed recommendations
are contained in the following British
Standards Codes Of Practice:
B.S. 6172/ B.S. 5440, Par.2 and B.S. 6891
Current Editions.
Before your appliance is connected to the mains
electricity supply, check to ensure that the
voltage and the frequency shown on the rating
plate corresponds with your supply voltage.
This appliance must be earthed.
The appliance must be installed in accordance
with " X " specification (EN60.335-2.6). The
cooker must not be installed higher than the
Please ensure that when the appliance is
installed it is easily accessible for the
engineer in the event of a breakdown.
The cooker may be located in a kitchen, a
kitchen/diner or bed sitting room, but not in a
bathroom, shower room or garage.
The minimum distance combustible material can
be fitted above the cooker in line with the edges
of the cooker is 660 mm (see fig.)
The appliance must be set on a
heatproof floor. The adjustable feet must not
be removed.
The appliance is provided with adjustable small
feet placed in the back and front corners of the
By adjusting the small feet it is possible to
change the height of the appliance so as to
ensure a better levelling with other surfaces and
an even distribution of the liquids contained in
pots and pans.
660 mm
The cooker has been registered as a “Class
X”appliance according to Fire Risk Regulations.
Any adjacent cabinets or walls must not exceed
the cooker’s height.
600 mm
min 150 mm
Any electrical work required to install
this hob and the supply cable should be
carried out by a qualified electrician or
competent person, in accordance with the
current regulations.
NOTE: The earth wire should be about 2 cm
longer than the live and neutral wires.
After installation and connecting, the cable must
be placed so that it cannot at any point reach a
temperature of more than 50°C above the ambient
The manufacturer declines any liability
should these safety measures not be
The manufacturer disclaims any responsibility
should these safety instructions not be carried
Before any maintenance or cleaning can
be carried out, you must DISCONNECT the
cooker from the electricity supply.
If the supply cable is damaged, it must
be replaced by the manufacturer or its
service agent or a similarly qualified person
in order to avoid a hazard.
This cooker is designed to be connected to a
230-240V AC, 50Hz electrical supply.
To connect to the electricity supply, use cable
type H05 RR-F.
Before connecting check that:
Before connection, make sure the electricity
supply voltage is the same as that indicated on
the rating plate.
The cooker is supplied without supply cable. A
flexible supply cable must be fitted, in
accordance with the specification gived in the
relevant table no. 1.
The fuse and household electrical
installation can carry the absorbed current of
the appliance (see rating plate);
The cooker connection outlet or the cooker
control switch is easily accessible when the
appliance is installed.
How to proceed?
The electrical connection should be made using
a double pole isolating switch (cooker control
switch) with at least 3mm contact separation in
all poles. The cable must have conductors of
sufficiently high cross-sectional area to prevent
overheating or deterioration.
The switch should be sited within 2m of the
cooker and be easily accessible at all times.
The yellow-green grounding cable has not to be
interrupted by the switch.
Unscrew and remove the protective cover at
the back of the appliance;
Connect the power cable to the terminal
block of the cooker according to the table
Secure by means of cable clamp;
Make sure that the connection to the
terminal block is matching the supply
system, see table no.1;
Refit and screw the protective cover on the
back of the appliance.
Table no. 1
Rated voltage
Connection type
Cable connection
to the terminal block
230 - 240V 1N
Single phase (UK)
1 2 3 4 5
Fuse capacity
230-240 V
230-240 V
32 A
Cable section
3 x 6 mm2
Mains Voltage
Voltage of heating elements
Hob with electric plates
Control panel
Shelf supports
Door handle
Oven door
Adjustable feet
Back left hotplate control knob
Front left hotplate control knob
Front right hotplate control knob
Back right hotplate control knob
5 6 7
Oven thermostat
Oven thermostat pilot light
Main pilot light
Oven function control knob (selector)
Before the First Use of the Oven
Before the first use ensure that the
room is well ventilated: V.M.C.
(Mechanic ventilation) or opened
Remove all packaging, both inside and
outside the oven, before using the
Before first use, the oven should be heated
without food. During this time, an unpleasant
odour may be emitted. This is quite normal.
1. Remove the oven accessories.
2. Remove any adhesive labels or protective
films, if there are any.
3. Heat the oven the corresponding knob on
position “250” for about 45 min.
This procedure should be repeated with the grill
function for approximately 5-10 minutes.
Clean the accessories with a soft detergent.
Rinse and dry carefully.
Rating Plate
The model number of your cooker can be found
on the rating plate on the lower front frame of
the cooker upon opening the door.
The cooker must be protected by a suitably
rated fuse or circuit breaker. The rating of the
cooker is given on the rating plate.
About condensation and steam
When food is heated it produces steam in the
same way as a boiling kettle. The oven vents
allow some of this steam to escape. However,
always stand back from the oven when
opening the oven door to allow any build up of
steam or heat to release.
If the steam comes into contact with a cool
surface on the outside of the oven, e.g. a trim, it
will condense and produce water droplets. This
is quite normal and is not a fault with the oven.
To prevent discoloration, regularly wipe away
condensation and also soilage from surfaces.
Use any ovenproof cookware,
withstand temperatures of 250°C.
Oven dishes, etc. should not be placed
directly on the oven base.
During cooking in the oven the oven
door is hot. Take care that children do
not play near it.
Oven Function Control Knob
0 Oven switched off
Oven light
Defrost – (NB: This is NOT a cooking
position). This position is intended to assist in
thawing of frozen foods.
Fan cooking – Thermaflow cooking; this
system will allow you to roast and bake at the
same time with very little flavour transference,
and on any shelf.
Grill - The grill cannot be used at the same
time as the oven. The oven door must be
closed when grilling.
Do not place pans, dripping pans, biscuits pans
or aluminium foil directly on the base of the oven.
This could cause a heat build-up which could
affect the performance of the oven and damage
the oven enamel.
Thermostat Control Knob
By turning the oven control knob clockwise, you
select the cooking temperature.
The temperatures shown here are on the actual
control knob.
Temperature selection starts at 50°C and will
reach approximately 250°C at the centre of the
The thermostat controlling the temperature is
variable so it is possible to select temperatures
between those marked.
The maximum setting is particularly suitable for
Things to note
• Once the oven temperature has been
selected, the oven thermostat pilot light will
come on and remain on until the oven has
reached the correct setting; after that, it will go
on and off with the thermostat, showing how
the temperature is being maintained.
The Fan Oven
The air inside the oven is heated by the element
around the fan situated behind the back panel.
The fan circulates hot air to maintain an even
temperature inside the oven.
The advantages of cooking with this function
Faster Preheating
Because the fan oven quickly reaches
temperature, it is not usually necessary to
preheat the oven although you may find that you
need to allow an extra 5-7 minutes on cooking
times. For recipes, which require higher
temperatures, best results are achieved if the
oven is preheated first, e.g. bread, pastries,
scones, souffles, etc.
Lower Temperatures
Fan oven cooking generally requires lower
temperatures than conventional cooking.
Remember to reduce temperatures by about
20- 25°C for your own recipes, which use
conventional cooking.
Even Heating for Baking
The fan oven has uniform heating on all runner
positions. This means that batches of the same
food can be cooked in the oven at the same
time. However, the top shelf may brown slightly
quicker that the lower one.
This is quite usual. There is no mixing of
between dishes .
How to Use the Fan Oven
1. Turn the oven function control knob to
2. Turn the thermostat control knob to the
required temperature.
Shelf positions are not critical, but make sure
the shelves are evenly spread.
When cooking more than one dish in the fan
oven, place dishes centrally on the shelves
rather than several dishes on one shelf.
When the oven is full, you may need to allow
slightly longer cooking times.
A shelf may be placed on the floor of the oven.
Place dishes on a shelf in this position rather
than on the oven base, to allow air circulation
around the food.
When the oven is full of the same food, e.g.
equal trays of small cakes or equal size victoria
sandwich cakes, then they will be cooked in the
same time and removed from the oven together.
When different sizes of trays or types of food,
e.g. biscuits and cakes are cooked, they will not
necessarily be ready together.
The fan oven can be used to heat foods through
without thawing first, e.g. fruit tarts, mince pies,
sausage rolls, and other small pastry items. Use
a temperature of 190-200°C and allow 20-40
minutes (depending on the quantity of food in
the oven).
Only experience will enable you to determine
the correct settings for your personal cooking
needs. The temperatures are intended as a
guide only. It may be necessary to increase or
decrease the temperature to suit your individual
The effects of dishes on cooking results
Dishes and tins vary in their thickness,
conductivity, colour, etc. which affects the way
they transmit heat to the food inside them:
Aluminium, earthenware, oven glassware
and bright shiny utensils reduce cooking and
base browning.
Enamelled cast iron, anodized aluminium,
aluminium with non-stick interior and coloured
exterior and dark, heavy utensils increase
cooking and base browning.
The defrosting function allows you to defrost
frozen foods. The oven fan operates without
heat and circulates the air, at room temperature,
inside the oven. This increases the rate at which
defrosting takes place.
This function is particularly suitable for delicate
food which could be damaged by heat, e.g.
cream filled gateaux, iced cakes, pastries,
bread and other yeast products.
• Cover food with a lid, aluminium foil or
plastic film to prevent drying out during
• Small or thin pieces of fish fillet or peeled
prawns, mince, liver and thin chops will
defrost in 1-2 hours. Ensure that they are
cooked or refrigerated immediately after
defrosting to maintain good food hygiene.
• Place the frozen food a single layer where
possible, and turn it over half way through
the defrosting process.
• DO NOT leave food at room temperature
once it is defrosted. Cook raw food
immediately or store cooked food in the
• Take care to follow the basic rules for
hygiene when handling fresh, frozen, raw
and cooked foods.
Main pilot light
This light will come on when the oven function
control knob is set.
When grilling, the accessible parts of the
appliance are hot and the appliance should not
be left unattended. Take care that children do
not play near it. During use the appliance
becomes hot. Care should be taken to avoid
touching heating elements inside the oven.
The grill pan will become hot during
use, always use oven gloves when removing
or replacing a hot grill pan.
All grilling must be carried out with the
oven door closed .
To switch on the grill, turn the oven
function control knob to GRILL, then turn the
thermostat knob to the maximum temperature .
Most foods should be placed on the grid in the
grill pan to allow maximum circulation of air to lift
the food out of the fats and juices. Food such as
fish, liver and kidneys may be placed directly on
the grill pan, if preferred.
Adjust the grid and grill pan runner position to
allow for different thicknesses of food.
Food should be thoroughly dried before grilling
to minimise splashing. Brush lean meats and
fish lightly with a little oil or melted butter to keep
them moist during cooking.
Accompaniments such as tomatoes and
mushrooms may be placed underneath the grid
when grilling meats.
When toasting bread, we suggest that the top
runner position is used with the grid in its 'high'
Preheat the grill on a full setting for a few
minutes before sealing steaks or toasting. Adjust
the heat setting and the shelf as necessary,
during cooking.
The food should be turned over during cooking,
as required.
NOTE: For safety in use, the grill element is
controlled by the thermostat. During cooking,
the grill cycles on and off to prevent
Cooking time depends on the thickness of the
meat and not on its weight.
Oven light
The oven is equipped with a lamp. It starts
operating when the oven function control knob
is turned to
To switch on a hotplate, turn the relevant control
knob to the required heat setting.
The control knob is numbered 0 – 6
0 – OFF
1 – Minimum
6 – Maximum.
The hob has two types of hotplates:
Normal Hotplates
We recommend the plates are switched to
maximum (6) for a short while to boost the plate,
and then adjusted to the required setting.
Rapid Hotplate (Front left)
The rapid hotplates indicated by a red spot, will
heat up more quickly than a normal plate.
Over a period of time the red spot may
disappear, this will not affect the performance
of the hotplate.
It is important to note that the hotplate
may smoke and produce a slightly
unpleasant odour when used for the first
time. This is quite normal and will disappear
after some time.
Main pilot light
This light will illuminate when any of the hotplate
knobs are turned on and remains lit while the
hotplates are in use.
Do not put anything on the hob that is
liable to melt.
Suggestions for the correct setting of the plates
are given in the following table:
Very Gentle
1 To keep food warm
To melt butter and chocolate
2 To prepare cream-sauces,
stews and milk puddings or to
fry eggs
3 Dried vegetables, frozen food,
fruit, boiling water or milk
4 Boiled
broths, pancakes or fish
5 Larger stews, meat roll, fish,
omelettes, steaks
6 Steaks, escalopes and frying
Hints and Tips
Saucepans for use on solid hotplates should have
several characteristics:
• They should be fairty heavy duty.
• They should fit the heat area exactly, or be
slightly larger for efficient use, NEVER smaller.
• They should have a flat base to ensure good
contact with the hotplate. This is particularty
important when using pans for high
temperature frying presure cooking.
As soon as liquid starts boiling, turn the hotplate
control knob so that it will barely keep the liqiud
You can switch off the hotplate a short while
before you finish cooking, and the final stage will
be completed using on the accumulated heat.
Ensure pans are large enough to avoid
liquids being split into the plates. Never
leave the plates on without a pan on
them or with an empty pan on them.
Take care never to lean or reach over a
hot electric plate. Always point pan
handles inward or over the work surface
next to the hob to avoid accidentally
knocking over a pan as you pass by.
Take care when frying food in hot oil or
fat, as the overheated splashes could
easily ignite.
If the control knobs become difficult to
turn, please contact your local Service
Force Centre.
Good use
Bad use
The following accessories are supplied with your
• Shelf for placing dishes on .
The dish should be put in the middle of the
shelf to balance the weight.
• A roasting tray with roasting grid on it.
It is used to collect juice when cooking in it,
place it on the shelf 2.
If you do not use the roasting tray, remove it
from the oven.
• Removable handles
In addition to the accessories supplied we
recommend you only use heatproof dishes/pans
(according to the manufacturer’s instructions).
Removable drawer
The removable drawer is located underneath the
oven cavity.
During cooking the drawer may
become hot if the oven is in use for a long
period of time. Flammable materials such as
oven gloves, tea towels, plastic aprons etc.
should not be stored in the drawer.
Oven accessories such as baking sheets, will
also become hot, therefore care should be taken
when removing these items from the drawer
whilst the oven is in use or still hot.
To open
• Grasp the drawer from underneath and pull it
out as shown.
• To remove the drawer, pull it out to the stop,
then lift it up slowly and pull it out completely.
To replace the drawer follow the same
procedure in reverse.
The oven should be kept clean at all
times. A build-up of fats or other
foodstuffs could result in a fire.
Before cleaning, ensure all control
knobs are in the OFF position, and the
appliance has cooled completely.
Before any maintenance or cleaning
can be carried out, you must
DISCONNECT the cooker from the
electricity supply.
When cooking is completed and the oven has
cooled down, remove the filter by pushing the
protruding tongue on the filter upward.
Cleaning materials
Before using any cleaning materials on your
oven, check that they are suitable and that their
use is recommended by the manufacturer.
Cleaners that contain bleach should
NOT be used as they may dull the
surface finishes. A steam cleaner is not
to be used. Harsh abrasives should also
be avoided.
External cleaning
Regularly wipe over the control panel, oven door
and door seal using a soft cloth well wrung out in
warm water to which a little washing up liquid has
been added.
To prevent damaging or weakening the
door glass panels avoid the use of the
Household detergent and bleaches
Impregnated pads unsuitable for non
stick saucepans
Brillo/Ajax pads or steel wool pads
Chemical oven pads or aerosols
Rust removers
Bath/Sink stain removers
Cleaning the Oven door
For a more complete cleaning of the oven door, it
is advisable to remove it in the following way:
Open the door completely.
Turn the two locking plates on the hinge arms
to 170°;
Partially close the door, to a 30o angle;
Lift the door and pull out.
locking plates
Oven Cavity
The enamelled oven cavity is best cleaned whilst
the oven is still warm.
Wipe the oven over with a soft cloth soaked in
warm soapy water after each use. From time to
time it will be necessary to do a more thorough
cleaning, using a proprietary oven cleaner.
Oven Shelves and shelf support
To clean the oven shelves, and shelf support soak
in warm soapy water and remove stubborn marks
with a well wetted soap impregnated pad. Rinse
well and dry with a soft cloth.
Grease Filter
When cooking meat, the grease filter must be
fitted over the oven fan by clipping it over the
vents in the back panel. This will prevent a builtup of fat on the fan impeller. Do not use abrasive
materials to clean the seal. The grease filter is
dishwasher proof.
Refit the door by reversing the operation
described above.
DO NOT clean the oven door while the
glass panels are warm. If this precaution is
not observed the glass panel may shatter. If
the door glass panel becomes chipped or
has deep scratches, the glass will be
weakened and must be replaced to prevent
the possibility of the panel shattering.
Contact your local Service Centre who will
be pleased to advise further.
The Hob Top
The hob is best cleaned whilst it is still warm, as
spillage can be removed more easily than if it is
left to cool.
Regularly wipe over the hob top using a soft
cloth well wrung out in warm water to which a
little washing up liquid has been added. Avoid
the use of the following:
• household detergent and bleaches;
• impregnated pads unsuitable for non-stick
• steel wool pads;
• bath/sink stain removers.
The Hotplates
Spills onto the actual plate should be removed
using warm water and a soft brush, nylon or
plastic scourer. To keep the plates looking as new,
hotplate conditioner can be purchased from most
hardware stores, e.g. “4 Hob” by HomeCare
Products (follow the manufacturer’s instruction for
use). Alternatively, wipe the plates with a drop of
olive oil on a kitchen towel to avoid rust. It is
important to note that the plate will smoke a little
and produce a slightly unpleasant odour when
next used.
Important: After cleaning, dry the hotplates
thoroughly by switching on to a low-medium
setting for a few minutes.
To maintain the appearance of your sealed
hotplates apply a little salt-free vegetable oil or
restorative agent periodically.
To apply vegetable oil: first heat the hotplate on a
medium setting for 30 seconds then turn off. Pour
a very small amount of salt-free oil onto a dry cloth
or kitchen paper. Apply a thin coat of oil to the
hotplate surface and wipe off any excess. Heat the
hotplate on a medium setting for 1 minute.
To apply restorative agent: first heat the hotplate
on a medium setting for 30 seconds then turn
off. Apply a very thin coating of Collo Electrol
(using the applicator). Heat a hotplate on a high
setting for 2-3 minutes to cure. Some smoke will
occur, this is normal and nontoxic. (NB: this
product is a restorative agent not a cleanser. It is
available from hardware stores).
Stainless steel parts: the stainless steel spill rings
may become straw coloured with use. Use a
proprietary stainless steel cleaner to remove this
straw discolouration. This also applies to the area
around the hotplates on stainless steel hobs.
Ensure that the appliance is switched
off and disconnected from the electricity
supply before replacing the bulb to avoid
possibility of an electric shock.
If the oven bulb needs replacing, it must comply
with the following specifications:
Thread Type:
To replace the faulty bulb.
1. Turn the glass cover anticlockwise and
2. Remove the faulty bulb and replace with a
new one.
3. Refit the glass cover.
Reconnect the appliance to the electricity
If the appliance is not working correctly, please carry out the following checks, before contacting your
local Service Force Service Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by
incorrect use or installation, a charge will be made even if the appliance is under guarantee.
The hob hotplate does not heat up
- that the unit is connected and the electrical
supply is switched on
- the mains fuse has not blown
- the correct control knob has been turned.
The hotplate is not giving satisfactory results
- the hotplate is clean and dry
- the pan is the correct size for the hotplate
- the pan has a flat base
- the setting is correct for the type of cooking.
The oven does not come on
- check if a cooking function/temperature has
been selected correctly
- the socket switch or the switch from the mains
supply to the cooker are ON.
It takes too long to finish the dishes, or they Check:
are cooked too fast
- the temperature may need adjusting
Steam and condensation settle on the food - refer to the contents of this booklet, especially to
the chapter “Using the Oven”.
and the oven cavity
- Leave dishes inside the oven no longer than 1520 minutes after the cooking is completed.
If after these checks, the appliance still does not operate correctly, contact your local Service Force
Centre. When you contact the Service Force Centre you will need to give the following details:
Your name, address and post code.
Your telephone number
Clear and concise details of the fault
The model and serial number of the appliance (found on the rating plate*)
The purchase date
* The rating plate can be found on the lower left hand corner of the front frame of the cavity.
Please note that a valid purchase receipt or guarantee documentation is required for inguarantee service calls.
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact
your local Service Force Centre by telephoning:-
08705 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code
For the address of your local Service Force Centre and further information about Service Force,
please visit the website at
In-guarantee customers should ensure that the checks under the heading “Something Not
Working” have been made as the engineer will make a charge if the fault is not a mechanical or
electrical breakdown. Please note that it will be necessary to provide proof of purchase for any
in-guarantee service calls.
For general enquiries concerning your Tricity Bendix appliance and or for further information on our
products, contact our Customer Care Department by letter or telephone as follows:
Customer Care Department
Tricity Bendix
55-77 High Street
Berkshire SL1 1DZ
Tel: 08705 950950 (*)
(*) calls to this number may be recorded for training purposes.
Standard Guarantee Conditions
We Tricity Bendix undertake that if, within 12 months of the date of the purchase, this Tricity Bendix
appliance or any part thereof is proved to be defective by any reason only of faulty workmanship or
materials, we will, at our option, repair or replace the same FREE OF ANY CHARGE for labour,
materials or carriage on condition that:
• The appliance has been correctly installed and used only on the electricity supply stated on the
rating plate.
• The appliance has been used for normal domestic purposes only, and in accordance with the
manufacturer's instructions.
• The appliance has not been serviced maintained, repaired, taken apart or tampered with by any
person not authorised by us.
• All service work under this guarantee must be undertaken by a Tricity Bendix Service Force
• Any appliance or defective part replaced shall become the Company's property.
• This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available
outside these hours, in which case a premium will be charged.
This guarantee does not cover:
• Damage or calls resulting from transportation, improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance which is improperly installed or calls to appliance
outside the United Kingdom.
• Appliances found to be in use within a commercial or similar environment, plus those, which are
the subject to rental agreements.
Products of Tricity Bendix manufacture which are not marketed by Tricity Bendix.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new
home subject to the following qualifications:
• The guarantee starts from the date you first purchased your product.
• The guarantee is for the same period and to the same extent for labour and parts as exist in the
new country of use for this brand or range of products.
• This guarantee relates to you and cannot be transferred to another user.
• Your new home is within the European Community (EC) or European Free Trade Area.
• The product is installed and used in accordance with our instructions and is only used
domestically, i.e. a normal household
• The electrical supply complies with the specification given in the rating label.
• The product is installed taking into account regulations in your new country.
Before you move, please contact your nearest Customer Care Centre, listed below, to give them
details of your new home. They will then ensure that the local Service Organisation is aware of your
move and able to look after you and your appliances.
+33 (0) 3 44 62 20 13
+49 (0) 800 234 7378
+39 (0) 800117511
+46 (0) 20 78 77 50
+44 (0) 1753 219898
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