HP ZBook 14 G2 Mobile Workstation

HP EliteBook 840 G2 Notebook PC
HP EliteBook 740 G2 Notebook PC
HP ZBook 14 G2 Mobile Workstation
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. DTS, the Symbol, & DTS and the
Symbol together are registered trademarks,
and DTS Sound is a trademark of DTS, Inc. ©
DTS, Inc. All Rights Reserved. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See for
http://www.microsoft.com details.
This computer may require upgraded and/or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to http://
www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow
the on-screen instructions.
Second Edition: August 2015
First Edition: January 2015
Document Part Number: 781074-002
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts
on page 57 for details. Accessing parts described in Removal and replacement procedures for Authorized
Service Provider parts on page 75 can damage the computer or void your warranty.
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iv
Important Notice about Customer Self-Repair Parts
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
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vi
Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
Processor ............................................................................................................................................................... 1
Chipset ................................................................................................................................................................... 1
Graphics ................................................................................................................................................................. 2
Display panel ......................................................................................................................................................... 2
Memory .................................................................................................................................................................. 3
Memory .................................................................................................................................................................. 4
Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC .......................................................... 5
Hard drive – HP ZBook 14 G2 Mobile Workstation ................................................................................................ 5
Solid-state drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC ............................................... 6
Solid-state drive – HP ZBook 14 G2 Mobile Workstation ..................................................................................... 6
Audio and video ..................................................................................................................................................... 7
Ethernet ................................................................................................................................................................. 7
Wireless .................................................................................................................................................................. 8
External media cards ............................................................................................................................................. 9
Ports ..................................................................................................................................................................... 10
Keyboard/pointing devices ................................................................................................................................. 10
Power requirements ............................................................................................................................................ 11
Security ................................................................................................................................................................ 11
Operating system ................................................................................................................................................ 12
Operating system (continued) ............................................................................................................................. 16
Serviceability ....................................................................................................................................................... 17
2 Getting to know your computer .................................................................................................................... 19
Display ................................................................................................................................................................. 20
Buttons, speakers, and fingerprint reader (select models only) ....................................................................... 21
Keys ...................................................................................................................................................................... 22
Lights ................................................................................................................................................................... 24
TouchPad ............................................................................................................................................................. 25
Front ..................................................................................................................................................................... 26
Left ....................................................................................................................................................................... 27
Right ..................................................................................................................................................................... 28
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vii
Bottom ................................................................................................................................................................. 30
3 Illustrated parts catalog .............................................................................................................................. 33
Locating the product name, serial number, product number, warranty information, and model number ...... 33
Computer major components ............................................................................................................................. 34
Display assembly subcomponents ..................................................................................................................... 46
Plastics Kit ........................................................................................................................................................... 48
Miscellaneous parts ............................................................................................................................................. 49
4 Removal and replacement procedures preliminary requirements .................................................................... 51
Tools required ...................................................................................................................................................... 51
Service considerations ........................................................................................................................................ 51
Plastic parts ....................................................................................................................................... 51
Cables and connectors ...................................................................................................................... 51
Drive handling ................................................................................................................................... 52
Grounding guidelines ........................................................................................................................................... 52
Electrostatic discharge damage ....................................................................................................... 52
Packaging and transporting guidelines ......................................................................... 54
Workstation guidelines ................................................................................ 54
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 57
Component replacement procedures ................................................................................................................. 57
Service cover ..................................................................................................................................... 57
Battery ............................................................................................................................................... 59
Hard drive .......................................................................................................................................... 60
Solid-state drive ................................................................................................................................ 62
WWAN module ................................................................................................................................... 64
WLAN module .................................................................................................................................... 66
Memory module ................................................................................................................................ 68
Keyboard ........................................................................................................................................... 69
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 75
Component replacement procedures ................................................................................................................. 75
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 75
Display panel ..................................................................................................................................... 76
RTC battery ........................................................................................................................................ 80
Base enclosure .................................................................................................................................. 81
Fan ..................................................................................................................................................... 83
NFC module ....................................................................................................................................... 85
Card reader board ............................................................................................................................. 86
viii
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TouchPad ........................................................................................................................................... 88
USB/VGA connector board ................................................................................................................ 89
Heat sink ............................................................................................................................................ 90
Power button board .......................................................................................................................... 94
Fingerprint reader board ................................................................................................................... 96
System board .................................................................................................................................... 97
Speaker assembly ........................................................................................................................... 103
Display assembly ............................................................................................................................ 105
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ....................................................................... 111
Using Computer Setup ....................................................................................................................................... 112
Starting Computer Setup ................................................................................................................ 112
Navigating and selecting in Computer Setup ................................................................................. 113
Restoring factory settings in Computer Setup ............................................................................... 113
Updating the BIOS ........................................................................................................................... 114
Determining the BIOS ................................................................................................... 114
Downloading a BIOS update ......................................................................................... 114
Changing the boot order using the f9 prompt ................................................................................ 115
TPM BIOS settings (select products only) ......................................................................................................... 116
Using HP Sure Start (select products only) ....................................................................................................... 117
8 HP PC Hardware Diagnostics (UEFI) – Windows 10 ......................................................................................... 119
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 120
9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ................................. 121
Using Computer Setup ....................................................................................................................................... 121
Starting Computer Setup ................................................................................................................ 121
Navigating and selecting in Computer Setup ................................................................................. 121
Restoring factory settings in Computer Setup ............................................................................... 122
Updating the BIOS ........................................................................................................................... 123
Determining the BIOS version ...................................................................................... 123
Downloading a BIOS update ......................................................................................... 123
Using MultiBoot ................................................................................................................................................. 125
About the boot device order ........................................................................................................... 125
Choosing MultiBoot preferences .................................................................................................... 125
Setting a new boot order in Computer Setup .............................................................. 125
Dynamically choosing a boot device using the f9 prompt ........................................... 126
Setting a MultiBoot Express prompt ............................................................................ 126
Entering MultiBoot Express preferences ..................................................................... 127
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 127
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ix
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 127
Using HP Sure Start (select models only) ....................................................................................... 128
10 Specifications .......................................................................................................................................... 129
Computer specifications .................................................................................................................................... 129
11 Backup and recovery – Windows 10 ........................................................................................................... 131
Creating recovery media and backups .............................................................................................................. 131
Creating HP Recovery media (select products only) ...................................................................... 132
Using Windows Tools ........................................................................................................................................ 134
Restore and recovery ........................................................................................................................................ 135
Recovering using HP Recovery Manager ........................................................................................ 136
What you need to know before you get started .......................................................... 136
Using the HP Recovery partition (select products only) .............................................. 137
Using HP Recovery media to recover ........................................................................... 137
Changing the computer boot order .............................................................................. 138
Removing the HP Recovery partition (select products only) ....................................... 138
12 Backup and recovery – Windows 8 ............................................................................................................. 139
Backing up your information ............................................................................................................................. 139
Performing a system recovery .......................................................................................................................... 139
Using the Windows recovery tools ................................................................................................. 140
Using f11 recovery tools ................................................................................................................. 140
Using Windows operating system media (purchased separately) ................................................ 141
Using Windows Refresh or Windows Reset .................................................................................... 142
Using HP Software Setup ................................................................................................................ 142
13 Statement of Volatility ............................................................................................................................ 143
Non-volatile memory usage ............................................................................................................................. 144
Questions and answers ..................................................................................................................................... 147
Using HP Sure Start (select models only) ......................................................................................................... 148
14 Power cord set requirements .................................................................................................................... 149
Requirements for all countries ......................................................................................................................... 149
Requirements for specific countries and regions ............................................................................................. 150
15 Recycling ................................................................................................................................................ 153
Index ........................................................................................................................................................... 155
x
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1
Product description
Processor
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Intel® Core™ i7-5600U 2.60GHz (SC turbo up to 3.20-GHz)
processor (4.0-MB L3 cache,
dual core, 15-W)
√
√
Intel Core i7-5500U 2.40-GHz
(SC turbo up to 3.00-GHz)
processor (4.0-MB L3 cache,
dual core, 15-W)
√
√
Intel Core i5-5300U 2.30-GHz
(SC turbo up to 2.90-GHz)
processor (3.0-MB L3 cache,
dual core, 15-W)
√
√
√
Intel Core i5-5200U 2.20-GHz
(SC turbo up to 2.70-GHz)
processor (3.0-MB L3 cache,
dual core, 15-W)
√
√
√
Intel Core i3-5010U 2.10-GHz
processor (3.0-MB L3 cache,
dual core, 15-W)
√
√
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
Chipset
Description
Intel soldered on circuit (SoC)
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Processor
1
Graphics
Description
Switchable discrete graphics:
AMD® Radeon™ R7 M260X
graphics subsystem
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
√
√
Switchable discrete graphics:
AMD® FirePro™ M4170 128-bit
(GDDR5) graphics subsystem
Internal graphics: Integrated
Intel HD Graphics 5500
universal memory architecture
(UMA) graphics
HP ZBook 14 G2
Mobile Workstation
√
√
√
√
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
14.0-in, light-emitting diode
(LED) backlit, full highdefinition (FHD), AntiGlare (AG),
SVA, 72% CG, 300 nits, eDP
1.3+PSR slim (1920×1080),
capacitive TouchScreen
enabled with webcam
√
√
√
14.0-in, LED backlit, highdefinition+ (HD+), AG, SVA, 45%
CG, 250 nits, eDP 1.2 flat
(1600×900)
√
√
√
14.0-in, LED backlit, HD, AG,
SVA, 45% CG, 200 nits, eDP 1.2
flat (1366×768)
√
√
√
All display assemblies include
two wireless local area network
(WLAN) antenna cables and two
wireless wide area network
(WWAN) antenna cables
√
√
√
Display panel
Description
2
Chapter 1 Product description
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Memory
Description
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HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Two customer-accessible/
upgradable memory module
slots with the following
specifications:
√
√
√
DDR3L PC3L-12800 (1600 MHz)
SODIMMs
√
√
√
Supports dual channel memory
√
√
√
Supports 16384 MB of system
RAM in the following
configurations:
√
√
●
16384 MB (8192 MB×2;
not available on
computer models
equipped with Windows 7
32-bit operating system,
available with Windows 7
downgrade)
●
12288 MB (8192 MB +
4096 MB)
●
8192 MB (8192 MB×1; not
available on
computer models
equipped with Windows 7
32-bit operating system,
available with Windows 7
downgrade)
●
8192 MB (4096 MB×2; not
available on
computer models
equipped with Windows 7
32-bit operating system,
available with Windows 7
downgrade)
●
6144 MB (4096 MB +
2048 MB)
●
4096 MB (4096 MB×1)
●
2048 MB (2048×1)
Memory
3
Memory
Description
Supports 16384 MB of system
RAM in
the following configurations:
4
●
16384 MB (8192 MB×2)
●
12288 MB (8192 MB +
4096 MB)
●
8192 MB (8192 MB×1)
●
8192 MB (4096 MB×2)
●
6144 MB (4096 MB +
2048 MB)
●
4096 MB (4096 MB×1)
●
2048 MB (2048×1)
Chapter 1 Product description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
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Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2
Notebook PC
Description
Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Supports the following hard drives:
●
1-TB, 7200-rpm, 9.5-mm hard drive
●
500-GB, 7200-rpm, 7.0-mm hard drive
●
500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (SED), supporting Opal 1.0 storage specification
●
500-GB, 5400-rpm, SED, FIPS-140-2, supporting Opal 2.0 storage specification
Hard drive – HP ZBook 14 G2 Mobile Workstation
Description
Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Supports the following hard drives:
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●
1-TB, 7200-rpm, 9.5-mm hard drive
●
500-GB, 7200-rpm, 7.0-mm hard drive
●
500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (SED), supporting Opal 1.0 storage specification
●
500-GB, 5400-rpm, SED, FIPS-140-2, supporting Opal 2.0 storage specification
Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC
5
Solid-state drive – HP EliteBook 840 G2 and HP EliteBook 740 G2
Notebook PC
Description
Supports the following solid-state drives:
●
512-GB, SATA-3 solid-state drive
●
256-GB, SATA-3 solid-state drive supporting TLC
●
256-GB, SATA-3, SED solid-state drive supporting Opal 2.0
●
256-GB, M2, PCIe-2×2 solid-state drive
●
240 GB, SATA-3 solid-state drive
●
180-GB, SATA-3 solid-state drive
●
180-GB, SATA-3, SED solid-state drive supporting Opal 2.0
●
128-GB, SATA-3 solid-state drive supporting TLC
●
128-GB, SATA-3 solid-state drive
●
32-GB, M2, SATA-3 solid-state drive
Solid-state drive – HP ZBook 14 G2 Mobile Workstation
Description
Supports the following solid-state drives:
6
●
512-GB, SATA-3 solid-state drive
●
256-GB, SATA-3 solid-state drive
●
256-GB, SATA-3 solid-state drive supporting TLC
●
256-GB, SATA-3, SED solid-state drive supporting Opal 2.0
●
256-GB, M2, PCIe-2×2 solid-state drive
●
240 GB, SATA-3 solid-state drive
●
180-GB, SATA-3 solid-state drive
●
180-GB, SATA-3 solid-state drive supporting TLC
●
180-GB, SATA-3, SED solid-state drive supporting Opal 2.0
●
128-GB, SATA-3 solid-state drive
Chapter 1 Product description
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Audio and video
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Two stereo speakers (2)
√
√
√
Dual array microphones
√
√
√
Realtek ALC3228 HD Audio with
DTS Studio Sound
√
√
√
720p webcam (support for no
webcam option)
√
√
√
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Intel I218LM 10/100/1000
Ethernet, with iAMT
√
√
√
S3/S4/S5 wake on LAN
√
√
√
Ethernet
Description
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Audio and video
7
Wireless
Description
8
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Integrated wireless local area
network (WLAN) options by
way of minicard
√
√
√
Two WLAN antennas built into
display assembly
√
√
√
Supports no WLAN/Bluetooth®
option
√
√
√
Compatible with Miracastcertified devices for
Windows® 8.1
√
√
√
Support for the following WLAN
formats:
√
√
√
√
√
●
Intel 7265 NGWGQ.I ac
2×2 + Bluetooth 4.0 LE
PCIe+USB NGFF 2230 for
use in Asia Pacific
countries and regions
●
Intel Dual Band WirelessAC 3160 802.11 ac 1×1
WiFi + Bluetooth 4.0
Combo Adapter
●
Intel Dual Band WirelessN 7265AN 802.11 a/b/g/n
2×2 WiFi + Bluetooth 4.0
Combo Adapter
●
Intel Dual Band WirelessN 7265AN 802.11 b/g/n
2×2 WiFi + Bluetooth 4.0
Combo Adapter
●
Intel Dual Band WirelessAC 3160 802.11 ac 1×1
WiFi + Bluetooth 4.0
Combo Adapter
●
Intel Dual Band WirelessN 7265NB 802.11 a/b/g/n
2×2 WiFi adapter
√
Integrated wireless wide area
network (WWAN) options by
way of wireless module
√
√
√
Two world-wide/5-band WWAN
antennas built into display
assembly (separate antennas
required for TouchScreen
display assembly)
√
√
√
Secured by subscriber identity
module (SIM, user-accessible
behind battery)
√
√
√
Chapter 1 Product description
ENWW
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Supports no WWAN option
√
√
√
Supports WWAN after
market option
√
√
√
Support for the following
WWAN formats:
√
√
√
√
√
●
HP lt4211 LTE/EV-DO/
HSPA+ 4G Module
●
HP lt4112 LTE/HSPA+ 4G
Mobile Broadband Module
●
HP hs3110 HSPA+ Mobile
Broadband Module
●
HP lt4112 LTE/HSPA+
4G Module
√
External media cards
Description
HP 2-in-1 multiformat Digital
Media Reader Slot with pushpush technology. Reads data
from and writes data to digital
memory cards such as Secure
Digital (SD).
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HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
External media cards
9
Ports
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Glass with chemical etched
surface, dual-point, spillresistant with drain, DuraKeys
√
√
√
Backlit (select models only)
√
√
√
Gesture support: MultiTouch
gestures enabled, two-finger
scrolling, and pinch-zoom
as default
√
√
√
Taps enabled by default
√
√
√
Supports two-way scroll
√
√
√
On/off button
√
√
√
Offers the following ports:
●
Headphone/microphone
combo
●
DisplayPort 1.2
●
Docking connector
●
USB 3.0 ports (3)
●
USB 3.0 charging port
●
HP Smart AC adapter
●
RJ-45 (Ethernet)
●
VGA (Dsub 15 pin)
supporting: 1920×1200
external resolution @
75 Hz, hot plug and
unplug and auto
detection for correct
output to wide-aspect
versus standard
aspect video
Keyboard/pointing devices
Description
10
Chapter 1 Product description
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Power requirements
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
√
√
√
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Supports security cable lock
√
√
√
Supports fingerprint reader and
no fingerprint reader option
√
√
√
Supports Trusted Platform
Module (TPM) 1.2 (Infineon,
soldered down) and
TPM Enhanced Drive Lock
√
√
√
Integrated Smart Card reader
(active)
√
√
√
Full volume encryption
√
√
√
Preboot authentication
(password, Smart Card)
√
√
√
Supports the following HP
Smart AC adapters:
●
65 W HP Smart
AC adapter
(select models only)
●
45 W HP Smart
AC adapter
(select models only)
●
45 W 2-prong 7.4 mm DC
jack AC adapter
(select models only)
Supports
the following batteries:
●
3 cell, 50 Wh, 4.45 Ah
long-life battery
●
3 cell, 24 Wh, 2.2 Ah longlife battery
Security
Description
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Power requirements
11
Operating system
Description
Preinstalled:
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
Windows 10:
●
12
Windows 10 Home 64-bit
(only available on
computer models
equipped with an FHD
display assembly and 8-
Chapter 1 Product description
ENWW
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
GB or more of system
memory)
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●
Windows 10 Home High
End 64-bit (only available
on computer models
equipped with an FHD
display assembly and 8GB or more of system
memory)
●
Windows 10 Chinese
Market 64-bit (only
available with a People’s
Republic of China Country
Loc; only available on
computer models
equipped with an FHD
display assembly and 8GB or more of system
memory)
●
Windows 10 Chinese
Market CPPP 64-bit (only
available with a People’s
Republic of China Country
Loc)
●
Windows 10 Chinese
Market High End 64-bit
(only available with a
People’s Republic of
China Country Loc; only
available on computer
models equipped with an
FHD display assembly and
8-GB or more of system
memory)
●
Windows 10 Single
Language 64-bit (only
available on computer
models equipped with an
FHD display assembly and
8-GB or more of system
memory)
●
Windows 10 Single
Language High End 64-bit
(only available on
computer models
equipped with an FHD
display assembly and 8GB or more of system
memory)
●
Windows 10 Professional
64-bit
●
Windows 10 Professional
Downgrade to Windows 7
64-bit
●
Windows 10 Professional
Downgrade to Windows 7
32-bit
Windows 8:
●
Windows 8.1 Chinese 64-
Operating system
13
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
bit CPPP (only available in
the People’s Republic of
China)
14
●
Windows 8.1 Emerging
Markets 64-bit (only
available on computer
models equipped with 8GB or more of system
memory)
●
Windows 8.1 Emerging
Markets High End 64-bit
(only available on
computer models
equipped with an FHD
display assembly and 8GB or more of system
memory)
●
Windows 8.1
Multilanguage 64-bit
(only available on
computer models
equipped with 8-GB or
more of system memory)
●
Windows 8.1
Multilanguage High End
64-bit (only available on
computer models
equipped with an FHD
display assembly and 8GB or more of system
memory)
●
Windows 8.1 Professional
64-bit
●
Windows 8.1 Professional
64-bit – MSNA
●
Windows 8.1 Professional
64-bit DPK with Windows
7 Professional 64-bit
image
●
Windows 8.1 Professional
64-bit DPK with Windows
7 Professional 32-bit
image
●
Windows 8.1 Professional
64-bit DPK with Windows
7 Professional 64-bit –
MSNA
●
Windows 8.1 Professional
64-bit DPK with Windows
7 Professional 32-bit –
MSNA
●
Windows 8.1 Professional
64-bit for Education (not
available in the People’s
Republic of China)
Chapter 1 Product description
Windows 7:
●
Windows 7 Home Basic
ENWW
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
64-bit, Service Pack 1
(only available in the
People’s Republic of
China)
●
Windows 7 Home Basic
32-bit, Service Pack 1
(only available in the
People’s Republic of
China)
●
Windows 7 Professional
64-bit, Service Pack 1
●
Windows 7 Professional
32-bit, Service Pack 1
(only available on
computer models
equipped with 4-GB
system memory (4096 MB
× 1) or less)
●
Windows 7 Professional
64-bit – MSNA
FreeDOS 2.0
Ubuntu 14.04 (not available on
computer models equipped
with WWAN capability or
TouchScreen display assembly)
Restore media—DR-DVD:
ENWW
●
Windows 10 (available
with any Windows 10
operating system and
required with any
Windows 10 Downgrade
operating system)
●
Windows 8.1 (required
with Windows 8.1
Professional Downgrade
operating system)
●
Windows 7 (available with
any Windows 10
Professional, Windows
8.1 Professional, or
Windows 7 Downgrade
operating system)
Operating system
15
Operating system (continued)
Description
Restore media—OSDVD:
16
●
Windows 8.1 64-bit (for
service only)
●
Windows 8.1 CountrySpecific 64-bit (for service
only)
●
Windows 8.1 Emerging
Market 64-bit (for service
only)
●
Windows 8.1 Professional
64-bit update (not
available in Asia Pacific
countries and regions and
the People’s Republic of
China)
●
Windows 8.1 Professional
for Education (for service
only)
●
Windows 7 Professional
64-bit, Service Pack 1
(available with any
Windows 10, Windows
8.1, or Windows 7
Professional Downgrade
Loc except in Asia-Pacific
countries and regions and
the People's Republic
of China)
●
Windows 7 Professional
32-bit, Service Pack 1
(available with any
Windows 10, Windows
8.1, or Windows 7
Professional Downgrade
Loc except in Asia-Pacific
countries and regions and
the People's Republic
of China)
Chapter 1 Product description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
ENWW
Description
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
Certified: Microsoft WHQL
√
√
√
Web-only support:
√
√
√
HP EliteBook 840 G2
Notebook PC
HP EliteBook 740 G2
Notebook PC
HP ZBook 14 G2
Mobile Workstation
√
√
√
●
Windows 10 Enterprise
●
Windows 8.1 Enterprise
64-bit
●
Windows 8 Chinese
Market 64-bit
●
Windows 8 Emerging
Markets 64-bit
●
Windows 8 Multilanguage
64-bit
●
Windows 8 Professional
64-bit
●
Windows 7 Enterprise 64bit, Service Pack 1
●
Windows 7 Enterprise 32bit, Service Pack 1
Serviceability
Description
End user replaceable parts:
ENWW
●
AC adapter
●
Battery
●
Hard drive
●
Keyboard
●
Memory module
●
Solid-state drive
●
WLAN module
●
WWAN module
Serviceability
17
18
Chapter 1 Product description
ENWW
2
ENWW
Getting to know your computer
19
Display
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
WLAN antennas*
Send and receive wireless signals to communicate with
WLANs.
(2)
WWAN antennas* (select models only)
Send and receive wireless signals to communicate with
WWANs.
(3)
Internal microphones
Record sound.
(4)
Webcam light
On: The webcam is in use.
(5)
Webcam
Records video and captures photographs. Some models
allow you to video conference and chat online using
streaming video.
For information on using the webcam:
20
Chapter 2 Getting to know your computer
●
Windows 10 – Type camera in the taskbar search
box, and then select Camera.
●
Windows 8 – Access HP Support Assistant. To access
HP Support Assistant on the Start screen, select the
HP Support Assistant app.
●
Windows 7 – Select Start > All Programs >
Communication and Chat > HP WebCam.
ENWW
Item
Component
Description
(6)
Internal display switch
Turns off the display or initiates Sleep if the display is
closed while the power is on.
NOTE: The display switch is not visible from the outside
of the computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Windows 10:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
Windows 8 or Windows 7:
▲
Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Buttons, speakers, and fingerprint reader (select models only)
ENWW
Buttons, speakers, and fingerprint reader (select models only)
21
Item
Component
Description
(1)
Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold
the power button for at least 5 seconds to turn off
the computer.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
To learn more about your power settings:
Windows 10: Type power in the taskbar search box, and
then select Power and sleep settings.
– or –
Right-click the Start button, and then select Power
Options.
Windows 8: See your power options. From the Start
screen, type power, select Settings, and then select
Power Options.
Windows 7: See your power options. Select Start > Control
Panel > System and Settings > Power Options.
Linux:
1.
Select Computer > Control Center.
2.
In the left pane, click System, and then click Power
Management in the right pane.
(2)
Speakers
Produce sound.
(3)
Wireless button
Turns the wireless feature on or off but does not establish
a wireless connection.
(4)
Volume mute button
Mutes and restores speaker sound.
(5)
Fingerprint reader (select models only)
Allows a fingerprint logon to Windows, instead of a
password logon.
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
22
Chapter 2 Getting to know your computer
ENWW
Item
Component
Description
(1)
esc key
Displays system information when pressed in combination
with the fn key.
(2)
fn key
Executes frequently used system functions when pressed
in combination with a function key or the esc key.
(3)
Windows key
Opens the Start menu.
NOTE:
NOTE: Pressing the Windows key again will close the
Start menu.
(3)
Windows 10 models only.
Windows button
Windows 8:
NOTE:
Returns you to the Start screen from an open app or the
Windows desktop.
Windows 8 and Windows 7 models only.
NOTE: Pressing the Windows button again will return you
to the previous screen.
Windows 7:
Displays the Windows Start menu.
(4)
Function keys
Execute frequently used system functions when pressed in
combination with the fn key.
(5)
Embedded numeric keypad
When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
(6)
Windows applications key
Displays options for a selected object.
(7)
num lk key
Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
Alternates between the navigational and numeric functions
on the embedded numeric keypad.
ENWW
Keys
23
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to
the display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses
the least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
(2)
Caps lock light
On: Caps lock is on, which switches the keys to all
capital letters.
(3)
TouchPad light
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
●
Amber: microphone sound is off.
●
Off: microphone sound is on.
(4)
(5)
24
Microphone mute light
Num lock light
Chapter 2 Getting to know your computer
On: Num lock is on.
ENWW
Item
Component
Description
(6)
Wireless light
On: An integrated wireless device, such as a WLAN device
and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
(7)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
TouchPad
ENWW
Item
Component
Description
(1)
Pointing stick
Moves the pointer and selects or activates items on
the screen.
(2)
Left pointing stick button
Functions like the left button on an external mouse.
(3)
TouchPad on/off button
Turns the TouchPad on and off.
(4)
TouchPad zone
Reads your finger gestures to move the pointer or activate
items on the screen.
(5)
Left TouchPad button
Functions like the left button on an external mouse.
(6)
Right pointing stick button
Functions like the right button on an external mouse.
(7)
Right TouchPad button
Functions like the right button on an external mouse.
TouchPad
25
Front
Item
Component
Description
(1)
Wireless light
On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth device,
is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
(2)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to
the display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses
the least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
(3)
(4)
26
AC adapter/Battery light
Hard drive light
Chapter 2 Getting to know your computer
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level,
the battery light begins blinking rapidly.
●
Off: The battery is fully charged.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
ENWW
Left
Item
Component
Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2)
Vents
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)
External monitor port
Connects an external VGA monitor projector.
(4)
USB 3.0 charging (powered) port
Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer
is off.
ENWW
(5)
USB 3.0 port
Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(6)
Smart card reader
Supports optional smart cards.
Left
27
Right
Item
Component
Description
(1)
Audio-out (headphone)/Audio-in (microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see
the Regulatory, Safety, and Environmental Notices.
To access this guide:
Windows 10:
1.
Type support in the taskbar search box, and then
select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then
select User Guides.
Windows 8 or Windows 7:
▲
28
Select the HP Support Assistant app on the Start
screen, select My computer, and then select User
guides.
(2)
DisplayPort
Connects an optional digital display device, such as a highperformance monitor projector.
(3)
USB 3.0 ports
Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4)
Memory card reader
Reads optional memory cards that store, manage, share,
or access information.
Chapter 2 Getting to know your computer
ENWW
ENWW
Item
Component
Description
(5)
RJ-45 (network) jack/lights
Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6)
Docking connector
Connects an optional docking device.
(7)
Power connector
Connects an AC adapter.
Right
29
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Item
Component
Description
(1)
Accessory battery connector (select models only)
Connects an optional accessory battery.
(2)
Service cover
Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and
the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through HP
Support Assistant. To access HP Support Assistant, from
the Start screen, select the HP Support Assistant app.
30
(3)
Service cover release latch
Releases the service door.
(4)
Service cover release lock
Locks the service door.
Chapter 2 Getting to know your computer
ENWW
Item
Component
Description
(5)
Vents (2)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(6)
ENWW
SIM slot (select models only)
Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Bottom
31
32
Chapter 2 Getting to know your computer
ENWW
3
Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the product name, serial number, product number,
warranty information, and model number
The computer product name (1), serial number (2), product number (3), warranty information (4), and model
number (5) are located on the bottom of the computer. This information may be needed when travelling
internationally or when contacting support.
ENWW
Locating the product name, serial number, product number, warranty information, and model number
33
Computer major components
34
Chapter 3 Illustrated parts catalog
ENWW
Item
Component
Spare part number
(1)
Display assembly: Non-TouchScreen display assemblies are spared at the subcomponent level only. For more display
assembly spare part information, see Display assembly subcomponents on page 46.
TouchScreen display assemblies are spared only as whole unit spare part kits.
(2)
ENWW
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive
TouchScreen display assembly for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models (includes webcam
and microphone)
784459-001
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive
TouchScreen display assembly for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models (includes microphone)
784458-001
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive
TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation
computer models (includes webcam and microphone)
795948-001
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive
TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation
computer models (includes microphone)
795947-001
Keyboard with backlight and pointing sick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models (includes backlight, keyboard, and pointing stick cables):
For use in Belgium
776475-A41
For use in Brazil
776475-201
For use in Bulgaria
776475-261
For use in Canada
776475-DB1
For use in the Czech Republic and Slovakia
776475-FL1
For use in Denmark
776475-081
For use in Denmark, Finland, and Norway
776475-DH1
For use in France
776475-051
For use in Germany
776475-041
For use in Greece
776475-151
For use in Hungary
776475-211
For use in Iceland
776475-DD1
For use in India
776475-D61
For use in Israel
776475-BB1
For use in Italy
776475-061
For use in Japan
776475-291
For use in Latin America
776475-161
For use in the Netherlands
776475-B31
For use in Northwest Africa
776475-FP1
For use in Norway
776475-091
For use in Portugal
776475-131
Computer major components
35
Item
Component
Spare part number
For use in Romania
776475-271
For use in Russia
776475-251
For use in Saudi Arabia
776475-171
For use in Slovenia
776475-BA1
For use in South Korea
776475-AD1
For use in Spain
776475-071
For use in Sweden and Finland
776475-B71
For use in Switzerland
776475-BG1
For use in Taiwan
776475-AB1
For use in Thailand
776475-281
For use in Turkey
776475-141
For use in the United Kingdom and Singapore
776475-031
For use in the United States
776475-001
Keyboard with backlight and pointing stick tor use only on HP ZBook 14 G2 Mobile
Workstation computer models (includes backlight, keyboard, and pointing stick cables):
36
For use in Belgium
731179-A41
For use in Brazil
731179-201
For use in Bulgaria
731179-261
For use in Canada
731179-DB1
For use in the Czech Republic and Slovakia
731179-FL1
For use in Denmark
731179-081
For use in France
731179-051
For use in Germany
731179-041
For use in Greece
731179-151
For use in Hungary
731179-211
For use in Iceland
731179-DD1
For use in India
731179-D61
For use in Israel
731179-BB1
For use in Italy
731179-061
For use in Japan
731179-291
For use in Latin America
731179-161
For use in the Netherlands
731179-B31
For use in Northwest Africa
731179-FP1
For use in Norway
731179-091
For use in Portugal
731179-131
Chapter 3 Illustrated parts catalog
ENWW
Item
Component
Spare part number
For use in Romania
731179-271
For use in Russia
731179-251
For use in Saudi Arabia
731179-171
For use in Slovenia
731179-BA1
For use in South Korea
731179-AD1
For use in Spain
731179-071
For use in Sweden and Finland
731179-B71
For use in Switzerland
731179-BG1
For use in Taiwan
731179-AB1
For use in Thailand
731179-281
For use in Turkey
776475-141
For use in Turkey, F-type keyboard
731179-541
For use in the United Kingdom and Singapore
731179-031
For use in the United States
731179-001
Keyboard with pointing stick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models (includes keyboard and pointing stick cables):
ENWW
For use in Belgium
776474-A41
For use in Brazil
776474-201
For use in Bulgaria
776474-261
For use in Canada
776474-DB1
For use in the Czech Republic and Slovakia
776474-FL1
For use in Denmark
776474-081
For use in Denmark, Finland, and Norway
776474-DH1
For use in France
776474-051
For use in Germany
776474-041
For use in Greece
776474-151
For use in Hungary
776474-211
For use in Iceland
776474-DD1
For use in India
776474-D61
For use in Israel
776474-BB1
For use in Italy
776474-061
For use in Japan
776474-291
For use in Latin America
776474-161
For use in the Netherlands
776474-B31
For use in Northwest Africa
776474-FP1
Computer major components
37
Item
Component
Spare part number
For use in Norway
776474-091
For use in Portugal
776474-131
For use in Romania
776474-271
For use in Russia
776474-251
For use in Saudi Arabia
776474-171
For use in Slovenia
776474-BA1
For use in South Korea
776474-AD1
For use in Spain
776474-071
For use in Sweden and Finland
776474-B71
For use in Switzerland
776474-BG1
For use in Taiwan
776474-AB1
For use in Thailand
776474-281
For use in Turkey
776474-141
For use in the United Kingdom and Singapore
776474-031
For use in the United States
776474-001
Keyboard with pointing stick for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes keyboard
and pointing stick cables):
38
For use in Belgium
730794-A41
For use in Brazil
730794-201
For use in Bulgaria
730794-261
For use in Canada
730794-DB1
For use in the Czech Republic and Slovakia
730794-FL1
For use in Denmark
730794-081
For use in France
730794-051
For use in Germany
730794-041
For use in Greece
730794-151
For use in Hungary
730794-211
For use in Iceland
730794-DD1
For use in India
730794-D61
For use in Israel
730794-BB1
For use in Italy
730794-061
For use in Japan
730794-291
For use in Latin America
730794-161
For use in the Netherlands
730794-B31
For use in Northwest Africa
730794-FP1
Chapter 3 Illustrated parts catalog
ENWW
Item
(3)
ENWW
Component
Spare part number
For use in Norway
730794-091
For use in Portugal
730794-131
For use in Romania
730794-271
For use in Russia
730794-251
For use in Saudi Arabia
730794-171
For use in Slovenia
730794-BA1
For use in South Korea
730794-AD1
For use in Spain
730794-071
For use in Sweden and Finland
730794-B71
For use in Switzerland
730794-BG1
For use in Taiwan
730794-AB1
For use in Thailand
730794-281
For use in Turkey
730794-141
For use in Turkey, F-type keyboard
730794-541
For use in the United Kingdom and Singapore
730794-031
For use in the United States
730794-001
Top cover:
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
804336-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
795949-001
(4)
Power button board (includes cable)
730959-001
(5)
Card reader board (includes cable)
784454-001
(6)
NFC module (includes 2 cables and double-sided adhesive)
800515-001
(7)
TouchPad (includes TouchPad cable):
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models equipped with an NFC module v.1.7 (includes NFC module cable and
antenna)
838525-001
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models equipped with an NFC module (includes NFC module cable and antenna)
799301-001
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models not equipped with an NFC module
797437-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models equipped with an
NFC module (includes NFC module cable and antenna)
798048-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models not equipped with
an NFC module
797438-001
(8)
RTC battery
665733-001
(9)
Speaker assembly (includes cable)
730798-001
Computer major components
39
Item
Component
Spare part number
(10)
USB/VGA connector board (includes cable)
784455-001
(11)
Fingerprint reader board (includes bracket and cable)
730956-001
(12)
Battery (Li ion):
(13)
3-cell, 50-WHr, 4.5-AHr
717376-001
3-cell, 24-WHr, 2.4-AHr
717375-001
Hard drive (does not include hard drive bracket or screws)
NOTE:
1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models
766644-001
500-GB, 7200-rpm, SATA, 7.0-mm hard drive for use on all computer models
703268-001
500-GB, 7200-rpm, SED, 7.0-mm hard drive for use on all computer models
703267-001
500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive for use on all computer models
812618-001
500-GB, 7200-rpm, SATA, Seagate, locked, 7.0-mm hard drive for use on all
computer models
817186-001
500-GB, 7200-rpm, Seagate, locked, hard drive for use only on HP ZBook 14 G2 Mobile
Workstation computer models
828637-001
500-GB, 5400-rpm, Hybrid 8.0-GB, Seagate, locked 7.0-mm hard drive for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
732000-001
500-GB, 5400-rpm, Hybrid 8.0-GB, Seagate, locked 7.0-mm hard drive for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
827055-001
(14)
Fan (includes cable and captive screws)
730792-001
(15)
Heat sink (includes replacement thermal material):
(16)
(17)
40
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 730793-001.
For use only on computer models equipped with a graphics subsystem with discrete
memory
803017-001
For use only on computer models equipped with a graphics subsystem with UMA memory
803016-001
Memory modules (PC3L, 12800, 1600):
8-GB memory module
693374-001
8-GB, Micron-locked, memory module for use only on HP EliteBook 840 G2 and
HP EliteBook 740 G2 Notebook PC computer models
835500-001
4-GB memory module
691740-001
System board (includes replacement thermal material):
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC computer models
799543-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC computer models
799543-501
Chapter 3 Illustrated parts catalog
ENWW
Item
ENWW
Component
Spare part number
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC computer models
799543-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Professional operating system
for use only on HP ZBook 14 G2 Mobile Workstation computer models
802792-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Standard operating system for
use only on HP ZBook 14 G2 Mobile Workstation computer models
802792-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows operating system for use only on HP ZBook 14
G2 Mobile Workstation computer models
802792-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC computer models
799513-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC computer models
799513-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC computer models
799513-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC computer models
799517-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC computer models
799517-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC computer models
799517-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Professional operating system
for use only on HP ZBook 14 G2 Mobile Workstation computer models
802791-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Standard operating system for
use only on HP ZBook 14 G2 Mobile Workstation computer models
802791-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows operating system for use only on HP ZBook 14
G2 Mobile Workstation computer models
802791-001
Computer major components
41
Item
42
Component
Spare part number
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC computer models
799512-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC computer models
799512-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC computer models
799512-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799516-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799516-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799516-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Professional operating system
for use only on HP ZBook 14 G2 Mobile Workstation computer models
802790-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Standard operating system for
use only on HP ZBook 14 G2 Mobile Workstation computer models
802790-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows operating system for use only on HP ZBook 14
G2 Mobile Workstation computer models
802790-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799511-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799511-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799511-001
Chapter 3 Illustrated parts catalog
ENWW
Item
ENWW
Component
Spare part number
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799515-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799515-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799515-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Professional operating system
for use only on HP ZBook 14 G2 Mobile Workstation computer models
802789-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and the Windows 10 or Windows 8 Standard operating system for
use only on HP ZBook 14 G2 Mobile Workstation computer models
802789-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem
with discrete memory, and a non-Windows operating system for use only on HP ZBook 14
G2 Mobile Workstation computer models
802789-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Professional operating system for use only
on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799510-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799510-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA
memory, and a non-Windows operating system for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799510-001
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Professional operating system for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799514-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Standard operating system for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
799514-501
Computer major components
43
Item
(18)
(19)
(20)
44
Component
Spare part number
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799514-001
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows
10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799509-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows
10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799509-501
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core,
15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a nonWindows operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799509-001
WLAN module:
Intel Dual Band Wireless-N 7265NB 802.11 a/b/g/n 2×2 WiFi adapter for use only on
HP ZBook 14 G2 Mobile Workstation computer models
756747-001
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for
use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
810813-201
Intel 7265 NGWGQ.I ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 for use on all
computer models in Asia Pacific countries and regions
783721-001
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for
use on all computer models
784644-001
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0
Combo Adapter for use on all computer models
756748-001
Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
for use on all computer models
1756749-001
WWAN module:
HP lt4112 LTE/HSPA+ 4G Module for use only on HP ZBook 14 G2 Mobile Workstation
computer models
790198-001
HP lt4211 LTE/EV-DO/HSPA+ 4G Module for use on all computer models
793116-001
HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module for use on all computer models
740011-001
HP hs3110 HSPA+ Mobile Broadband Module for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
748599-001
2.5-in solid-state drive:
512-GB, SATA-3 solid-state drive for use on all computer models
803386-001
512-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models
821149-001
512-GB, SATA-3, solid-state drive supporting TLC for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
834734-001
512-GB, 2260.M2, ZTurbo, PCIe2×2 solid-state drive for use only on HP ZBook 14 G2
Mobile Workstation computer models
824647-001
Chapter 3 Illustrated parts catalog
ENWW
Item
(21)
(22)
ENWW
Component
Spare part number
256-GB, SATA-3 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation
computer models
803390-001
256-GB, SATA-3, locked solid-state drive supporting Opal 2 for use only on HP EliteBook
840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
830146-001
256-GB, SATA-3, SED, locked solid-state drive supporting Opal 2 for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
831106-001
256-GB, SATA-3, SED, locked, Samsung SM841 solid-state drive supporting Opal 2 for use
only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
834421-001
256-GB, SATA-3 solid-state drive supporting TLC for use on all computer models
803389-001
256-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models
803387-001
256-GB, 2260.M2, PCIe-2×2 solid-state drive for use on all computer models
803381-001
240-GB, SATA-3 solid-state drive for use on all computer models
803385-001
180-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models
803384-001
180-GB, SATA-3 solid-state drive for use on all computer models
803383-001
128-GB, SATA-3 solid-state drive for use on all computer models
803382-001
128-GB, SATA-3 solid-state drive supporting TLC for use on all computer models
803388-001
128-GB, SATA-3, locked, SanDisk EC0 solid-state drive supporting MLC for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
835499-001
128-GB, 2260.M2, PCIe-2×2 solid-state drive for use only on HP ZBook 14 G2 Mobile
Workstation computer models
815846-001
32-GB, M2, SATA-3 solid-state drive for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
803391-001
Base enclosure (includes RJ-45 door with spring)
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
779684-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
795946-001
Rubber Kit (not illustrated; includes rubber screw covers):
730796-001
Service cover:
For use only on HP EliteBook 840 G2 Notebook PC computer models
766324-001
For use only on HP EliteBook 740 G2 Notebook PC computer models
784452-001
For use only on configure to order (CTO) computer models
745311-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
730961-001
Computer major components
45
Display assembly subcomponents
Item
Component
(1)
Display bezel:
(2)
(5)
For use only on HP EliteBook 840 G2 Notebook PC computer models
730952-001
For use only on HP EliteBook 740 G2 Notebook PC computer models
784451-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
730953-001
Webcam/microphone module (includes double-sided adhesive)
784457-001
Microphone module (includes double-sided adhesive)
730795-001
Display panel:
14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080)
display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
46
Spare part number
Chapter 3 Illustrated parts catalog
806362-001
ENWW
Item
Component
Spare part number
14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.2 flat (1600×900) display
panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
806364-001
14.0-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display panel
for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
806363-001
14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080)
display panel for use only on HP ZBook 14 G2 Mobile Workstation computer models
795952-001
14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.2 flat (1600×900) display
panel for use only on HP ZBook 14 G2 Mobile Workstation computer models
795950-001
14.0-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display panel
for use only on HP ZBook 14 G2 Mobile Workstation computer models
795951-001
(3)
Display panel cable (includes webcam/microphone module cable)
730954-001
(4)
Wireless antenna (includes WLAN cables and transceivers for WWAN cables
and transceivers)
784453-001
Display Hinge Kit
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
730957-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
737660-001
Includes:
ENWW
(6)
Left and right display hinges
(7)
Left and right display hinge covers
(8)
Display enclosure:
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
779682-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
730948-001
Display assembly subcomponents
47
Plastics Kit
Item
48
Description
Spare part number
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
730958-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
739558-001
(1)
SD card insert
(2)
Fingerprint reader insert
(3)
RJ-45 spring
(4)
RJ-45 door
Chapter 3 Illustrated parts catalog
ENWW
Miscellaneous parts
Component
Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC) for use on all computer models
693711-001
65-W HP Smart AC adapter (RC/V, EM) for use on all computer models
693710-001
45-W HP Smart AC adapter (RC, non-PFC, 2-prong) for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
742437-001
45-W HP Smart AC adapter (RC, non-PFC, 7.4 mm/non-slim) for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
744893-001
65-W HP Smart travel AC adapter (non-PFC) for use only on HP ZBook 14 G2 Mobile Workstation
computer models
693716-001
HP detachable cable with tips (for use only on HP ZBook 14 G2 Mobile Workstation computer models)
736697-001
Mylar Kit
828772-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina on all computer models
490371-D01
For use in Australia on all computer models
490371-011
For use in Brazil on all computer models
490371-202
For use in Denmark on all computer models
490371-081
For use in Europe on all computer models
490371-021
For use in India only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
490371-D61
For use in Israel
490371-BB1
For use in Japan on all computer models
490371-291
For use in North America on all computer models
490371-001
For use in the People's Republic of China on all computer models
490371-AA1
For use in South Africa on all computer models
490371-AR1
For use in South Korea on all computer models
490371-AD1
For use in Switzerland on all computer models
490371-111
For use in Taiwan on all computer models
490371-AB1
For use in Thailand only on HP ZBook 14 G2 Mobile Workstation computer models
490371-201
For use in the United Kingdom and Singapore on all computer models
490371-031
Power cord (3-pin, black, 1.0-m)
ENWW
For use in Argentina only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-D01
For use in Australia only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-011
For use in Brazil only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-202
Miscellaneous parts
49
50
Component
Spare part number
For use in Denmark only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-081
For use in Europe only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-021
For use in India on all computer models
755530-D61
For use in Israel only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-BB1
For use in Japan only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-291
For use in North America only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
755530-001
For use in the People’s Republic of China only on HP EliteBook 840 G2 Notebook PC and HP EliteBook
740 G2 Notebook PC computer models
755530-AA1
For use in South Africa only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-AR1
For use in South Korea only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-AD1
For use in Switzerland only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-111
For use in Taiwan only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-AB1
For use in Thailand only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
755530-201
For use in the United Kingdom and Singapore only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
755530-031
Screw Kit
730797-001
Chapter 3 Illustrated parts catalog
ENWW
4
Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
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Tools required
51
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
52
Chapter 4 Removal and replacement procedures preliminary requirements
ENWW
CAUTION:
A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
ENWW
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Grounding guidelines
53
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
54
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Chapter 4 Removal and replacement procedures preliminary requirements
ENWW
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with
the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
ENWW
Material
Use
Voltage protection level
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Grounding guidelines
55
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Chapter 4 Removal and replacement procedures preliminary requirements
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5
Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine
if Customer Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service label at the bottom of your computer. See Locating the product name, serial number,
product number, warranty information, and model number on page 33 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing
the Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.
Service cover
Description
Spare part number
For use only on HP EliteBook 840 G2 Notebook PC computer models
766324-001
For use only on HP EliteBook 740 G2 Notebook PC computer models
784452-001
For use only on configure to order (CTO) computer models
745311-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
730961-001
Before removing the service cover, follow these steps:
ENWW
Component replacement procedures
57
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the service cover:
1.
Slide the service cover release latch (1).
2.
Remove the optional security screw (2) (if it is being used).
NOTE: If the optional security screw is not being used, it can be stored inside the service cover.
3.
Slide the release latch again (3) to release the service cover.
4.
Slide the service cover toward the front of the computer (4).
5.
Lift the service cover (5) and remove it.
Reverse this procedure to install the service cover.
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Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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Battery
Description
Spare part number
3-cell, 50-WHr, 4.5-AHr
717376-001
3-cell, 24-WHr, 2.4-AHr
717375-001
Before removing the battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
Remove the battery:
1.
Slide the battery release latches (1) to the unlock position.
2.
Left the rear edge of the battery (2) until it rests at an angle.
3.
Remove the battery (3).
Reverse this procedure to install the battery.
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Component replacement procedures
59
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. The hard drive
bracket and screws are included in the Hard Drive Hardware Kit, spare part number 730793-001.
Description
Spare part number
1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models
766644-001
500-GB, 7200-rpm, SATA, 7.0-mm hard drive for use on all computer models
703268-001
500-GB, 7200-rpm, SED, 7.0-mm hard drive for use on all computer models
703267-001
500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive for use on all computer models
812618-001
500-GB, 7200-rpm, SATA, Seagate, locked, 7.0-mm hard drive for use on all computer models
817186-001
500-GB, 7200-rpm, Seagate, locked, hard drive for use only on HP ZBook 14 G2 Mobile Workstation
computer models
828637-001
500-GB, 5400-rpm, Hybrid 8.0-GB, Seagate, locked 7.0-mm hard drive for use only on HP EliteBook 840
G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
732000-001
500-GB, 5400-rpm, Hybrid 8.0-GB, Seagate, locked 7.0-mm hard drive for use only on HP EliteBook 840
G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
827055-001
Before removing the hard drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
Remove the hard drive:
60
1.
Loosen the 4 hard drive retention screws (1).
2.
Release the hard drive (2) by sliding it forward.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
ENWW
3.
Lift the hard drive (3) and remove it.
4.
If it is necessary to disassemble the hard drive:
a.
Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to
the hard drive.
b.
Slide the hard drive bracket (2) off the hard drive.
Reverse this procedure to reassemble and install the hard drive.
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Component replacement procedures
61
Solid-state drive
Description
Spare part number
512-GB, SATA-3 solid-state drive for use on all computer models
803386-001
512-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models
821149-001
512-GB, SATA-3, solid-state drive supporting TLC for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
834734-001
512-GB, 2260.M2, ZTurbo, PCIe2×2 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation
computer models
824647-001
256-GB, SATA-3 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models
803390-001
256-GB, SATA-3, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
830146-001
256-GB, SATA-3, SED, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2
Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
831106-001
256-GB, SATA-3, SED, locked, Samsung SM841 solid-state drive supporting Opal 2 for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
834421-001
256-GB, SATA-3 solid-state drive supporting TLC for use on all computer models
803389-001
256-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models
803387-001
256-GB, 2260.M2, PCIe-2×2 solid-state drive for use on all computer models
803381-001
240-GB, SATA-3 solid-state drive for use on all computer models
803385-001
180-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models
803384-001
180-GB, SATA-3 solid-state drive for use on all computer models
803383-001
128-GB, SATA-3 solid-state drive for use on all computer models
803382-001
128-GB, SATA-3 solid-state drive supporting TLC for use on all computer models
803388-001
128-GB, SATA-3, locked, SanDisk EC0 solid-state drive supporting MLC for use only on HP EliteBook 840
G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
835499-001
128-GB, 2260.M2, PCIe-2×2 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation
computer models
815846-001
32-GB, M2, SATA-3 solid-state drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook
740 G2 Notebook PC computer models
803391-001
Before removing the solid-state drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
Remove the solid-state drive:
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Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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1.
Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The
solid-state drive tilts up.)
2.
Remove the solid-state drive (3) by pulling the drive away from the slot at an angle.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the solid-state drive.
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Component replacement procedures
63
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description
Spare part number
HP lt4112 LTE/HSPA+ 4G Module for use only on HP ZBook 14 G2 Mobile Workstation computer models
790198-001
HP lt4211 LTE/EV-DO/HSPA+ 4G Module for use on all computer models
793116-001
HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module for use on all computer models
740011-001
HP hs3110 HSPA+ Mobile Broadband Module for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
748599-001
Before removing the WWAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2.
64
Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board. (The
WWAN module tilts up.)
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
ENWW
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
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Component replacement procedures
65
WLAN module
Description
Spare part number
Intel Dual Band Wireless-N 7265NB 802.11 a/b/g/n 2×2 WiFi adapter for use only on HP ZBook 14 G2
Mobile Workstation computer models
756747-001
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
810813-201
Intel 7265 NGWGQ.I ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 for use on all computer models in
Asia Pacific countries and regions
783721-001
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use on all
computer models
784644-001
Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use on
all computer models
756748-001
Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use on all
computer models
756749-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled
“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2.
66
Remove the Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the base enclosure. (The
WLAN module tilts up.)
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
ENWW
3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Component replacement procedures
67
Memory module
Description
Spare part number
8-GB memory module (PC3L, 12800, 1600 MHz)
693374-001
8-GB, Micron-locked, memory module for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2
Notebook PC computer models
835500-001
4-GB memory module (PC3L, 12800, 1600 MHz)
691740-001
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
Reverse this procedure to install a memory module.
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Keyboard
Keyboard with backlight and pointing sick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models (includes backlight, keyboard, and pointing stick cables):
For use in Belgium
776475-A41
For use in the Netherlands
776475-B31
For use in Brazil
776475-201
For use in North Africa
776475-FP1
For use in Bulgaria
776475-261
For use in Norway
776475-091
For use in Canada
776475-DB1
For use in Portugal
776475-131
For use in the Czech Republic
and Slovakia
776475-FL1
For use in Romania
776475-271
For use in Denmark
776475-081
For use in Russia
776475-251
For use in Denmark, Finland, and
Norway
776475-DH1
For use in Saudi Arabia
776475-171
For use in France
776475-051
For use in Slovenia
776475-BA1
For use in Germany
776475-041
For use in South Korea
776475-AD
For use in Greece
776475-151
For use in Spain
776475-07
For use in Hungary
776475-211
For use in Sweden and Finland
776475-B71
For use in Iceland
776475-DD1
For use in Switzerland
776475-BG1
For use in India
776475-D61
For use in Taiwan
776475-AB1
For use in Israel
776475-BB1
For use in Thailand
776475-281
For use in Italy
776475-061
For use in Turkey
776475-141
For use in Japan
776475-291
For use in the United Kingdom
and Singapore
776475-031
For use in Latin America
776475-161
For use in the United States
776475-001
Keyboard with backlight and pointing stick tor use only on HP ZBook 14 G2 Mobile Workstation computer models (includes backlight,
keyboard, and pointing stick cables):
ENWW
For use in Belgium
731179-A41
For use in North Africa
731179-FP1
For use in Brazil
731179-201
For use in Norway
731179-091
For use in Bulgaria
731179-261
For use in Portugal
731179-131
For use in Canada
731179-DB1
For use in Romania
731179-271
For use in the Czech Republic
and Slovakia
731179-FL1
For use in Russia
731179-251
For use in Denmark
731179-081
For use in Saudi Arabia
731179-171
For use in France
731179-051
For use in Slovenia
731179-BA1
For use in Germany
731179-041
For use in South Korea
731179-AD
For use in Greece
731179-151
For use in Spain
731179-07
For use in Hungary
731179-211
For use in Sweden and Finland
731179-B71
For use in Iceland
731179-DD1
For use in Switzerland
731179-BG1
For use in India
731179-D61
For use in Taiwan
731179-AB1
Component replacement procedures
69
For use in Israel
731179-BB1
For use in Thailand
731179-281
For use in Italy
731179-061
For use in Turkey
731179-141
For use in Japan
731179-291
For use in Turkey, F-type keyboard
731179-541
For use in Latin America
731179-161
For use in the United Kingdom
and Singapore
731179-031
For use in the Netherlands
731179-B31
For use in the United States
731179-001
Keyboard with pointing stick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models (includes keyboard and pointing stick cables):
For use in Belgium
776474-A41
For use in the Netherlands
776474-B31
For use in Brazil
776474-201
For use in North Africa
776474-FP1
For use in Bulgaria
776474-261
For use in Norway
776474-091
For use in Canada
776474-DB1
For use in Portugal
776474-131
For use in the Czech Republic
and Slovakia
776474-FL1
For use in Romania
776474-271
For use in Denmark
776474-081
For use in Russia
776474-251
For use in Denmark, Finland, and
Norway
776474-DH1
For use in Saudi Arabia
776474-171
For use in France
776474-051
For use in Slovenia
776474-BA1
For use in Germany
776474-041
For use in South Korea
776474-AD
For use in Greece
776474-151
For use in Spain
776474-07
For use in Hungary
776474-211
For use in Sweden and Finland
776474-B71
For use in Iceland
776474-DD1
For use in Switzerland
776474-BG1
For use in India
776474-D61
For use in Taiwan
776474-AB1
For use in Israel
776474-BB1
For use in Thailand
776474-281
For use in Italy
776474-061
For use in Turkey
776474-141
For use in Japan
776474-291
For use in the United Kingdom
and Singapore
776474-031
For use in Latin America
776474-161
For use in the United States
776474-001
Keyboard with pointing stick for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes keyboard and pointing
stick cables):
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For use in Belgium
730794-A41
For use in North Africa
730794-FP1
For use in Brazil
730794-201
For use in Norway
730794-091
For use in Bulgaria
730794-261
For use in Portugal
730794-131
For use in Canada
730794-DB1
For use in Romania
730794-271
For use in the Czech Republic
and Slovakia
730794-FL1
For use in Russia
730794-251
For use in Denmark
730794-081
For use in Saudi Arabia
730794-171
For use in France
730794-051
For use in Slovenia
730794-BA1
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For use in Germany
730794-041
For use in South Korea
730794-AD
For use in Greece
730794-151
For use in Spain
730794-07
For use in Hungary
730794-211
For use in Sweden and Finland
730794-B71
For use in Iceland
730794-DD1
For use in Switzerland
730794-BG1
For use in India
730794-D61
For use in Taiwan
730794-AB1
For use in Israel
730794-BB1
For use in Thailand
730794-281
For use in Italy
730794-061
For use in Turkey
730794-141
For use in Japan
730794-291
For use in Turkey, F-type keyboard
730794-541
For use in Latin America
730794-161
For use in the United Kingdom
and Singapore
730794-031
For use in the Netherlands
730794-B31
For use in the United States
730794-001
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
Remove the keyboard:
1.
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Loosen the two Phillips captive screws that secure the keyboard to the computer.
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72
2.
Partially open the computer.
3.
Rest and secure the computer on its left side.
4.
Insert a keyboard release tool or similar thin tool into the keyboard release hole, and then press on
the back of the keyboard until the keyboard disengages from the computer.
5.
Position the computer right-side up with the front toward you.
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6.
Lift the rear edge of the keyboard upward.
7.
Swing the keyboard (1) up and forward until it rests upside down on the palm rest.
8.
Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then
disconnect the keyboard cable from the system board.
9.
Release the ZIF connector (3) to which the pointing stick cable is attached, and then disconnect
the pointing stick cable from the system board.
NOTE: Step 10 applies only to computer models equipped with a backlight.
10. Release the ZIF connector (4) to which the backlight cable is attached, and then disconnect the backlight
cable from the system board.
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11. Remove the keyboard (5).
Reverse this procedure to install the keyboard.
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6
Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer and void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service label at the bottom of your computer. See Locating the product name, serial number,
product number, warranty information, and model number on page 33 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 56 screws that must be removed, replaced, and/or loosened when servicing
the Authorized Service Provider parts. Make special note of each screw size and location during removal
and replacement.
Unlocking the device and disabling Always On Remote Management (select HP
devices only)
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP
devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.
AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com)
provides access to the AORM lock feature. The device must be unlocked using an authorized PIN from the
same website before you can access HP Computer Setup and start the Windows operating system.
IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked
device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.
Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP
Computer Setup.
To disable AORM:
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1.
Access HP Computer Setup (F10).
a.
Turn on or restart the device, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b.
Press f10 to enter Computer Setup.
NOTE: If the BIOS is protected with an Administrator password, enter the password.
2.
Select Advanced, and then select HP Touchpoint Manager Options.
3.
Clear the Allow Activation check box.
4.
Select Save changes and exit.
Display panel
NOTE: Non-TouchScreen display assemblies are spared at the subcomponent level only. TouchScreen
display assemblies are spared only as whole unit replacement kits.
On non-TouchScreen computer models, the display bezel, display panel, and webcam/microphone module
can be removed with the display assembly still installed on the computer. The following section provides
instructions on how to remove the these components without removing the display assembly from
the computer.
See Display assembly on page 105 later in this chapter for information on removing the display assembly
and other display assembly subcomponents.
Before removing the display bezel, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
Remove the display bezel:
1.
Flex the inside edges of the bottom edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
2.
Remove the bezel (4).
The display bezel is available using the following spare part numbers:
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●
730952-001 – For use only on HP EliteBook 840 G2 Notebook PC computer models
●
784451-001 – For use only on HP EliteBook 740 G2 Notebook PC computer models
●
730953-001 – For use only on HP ZBook 14 G2 Mobile Workstation computer models
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3.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure.
4.
Swing the top edge of the display panel (2) up and forward until it rests on the computer.
5.
Release the adhesive support strip (1) that secures the display panel cable to the display panel.
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6.
Disconnect the display panel cable (2) from the display panel.
7.
Remove the display panel.
The display panel is available using the following spare part numbers:
78
●
806362-001 – 14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim
(1920×1080) display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook
740 G2 Notebook PC computer models
●
806364-001 – 14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.2 flat (1600×900)
display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
●
806363-001 – 14.0-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display
panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
●
795952-001 – 14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim
(1920×1080) display panel for use only on HP ZBook 14 G2 Mobile Workstation computer models
●
795950-001 – 14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.2 flat (1600×900)
display panel for use only on HP ZBook 14 G2 Mobile Workstation computer models
●
795951-001 – 14.0-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display
panel for use only on HP ZBook 14 G2 Mobile Workstation computer models
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8.
If it is necessary to replace the webcam/microphone module or the microphone module:
a.
Release the tape that secures the webcam/microphone module cable to the webcam/
microphone module (1).
b.
Disconnect the cable (2) from the module.
CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to
damage when not handled carefully.
c.
Remove the webcam/microphone module (3) from the display enclosure. (The webcam/
microphone module is attached to the display enclosure with double-sided tape.)
The webcam/microphone module is available using spare part number 784457-001. The
microphone module is available using spare part number 730795-001.
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Reverse this procedure to reassemble and install the display assembly.
RTC battery
Description
Spare part number
RTC battery (includes cable and double-sided adhesive)
665733-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59.
Remove the RTC battery:
1.
Disconnect the RTC battery cable (1) from the system board.
2.
Slide the battery out from the bottom cover (2), and then remove the battery (3). (The RTC battery is
attached to the base enclosure with double-sided adhesive.)
3.
Remove the RTC battery.
Reverse this procedure to install the RTC battery.
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Base enclosure
Description
Spare part number
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models
779684-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models
795946-001
Before removing the base enclosure, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57).
5.
Remove the battery (see Battery on page 59).
6.
Remove the keyboard (see Keyboard on page 69).
Remove the base enclosure:
1.
Close the computer.
2.
Position the computer upside down with the rear panel toward you.
3.
Remove the eight rubber screw covers.
The base enclosure rubber screw covers are included in the Rubber Kit, spare part number 730796-001
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4.
Remove the sixteen Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
5.
Remove the Phillips PM2.0×8.0 screw (1) near the media card reader that secures the base enclosure to
the computer.
6.
Remove the five Phillips PM2.0×5.0 broad head screws (2) inside the battery bay that secure
the base enclosure to the computer.
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7.
Lift the base enclosure off the computer.
Reverse this procedure to install the base enclosure.
Fan
Description
Spare part number
Fan (includes cable and captive screws)
730792-001
Before removing the fan, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
Remove the fan:
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1.
Loosen the two captive Phillips screws (1) that secure the fan to the top cover.
2.
Disconnect the fan cable (2) from the system board.
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3.
Remove the fan (3).
Reverse this procedure to install the fan.
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NFC module
Description
Spare part number
NFC module (includes 2 cables and double-sided adhesive)
800515-001
Before removing the NFC module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
Remove the NFC module:
1.
Release the ZIF connector (1) to which the NFC module cable is connected, and then disconnect
the NFC module cable from the card reader board.
2.
Release the ZIF connector (2) to which the NFC module cable is connected, and then disconnect
the NFC module cable from the NFC module.
3.
Release the NFC module (3) from the top cover. (The NFC module is attached to the top cover with
double-sided adhesive.)
4.
Remove the NFC module.
Reverse this procedure to install the NFC module.
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Card reader board
Description
Spare part number
Card reader board (includes cable)
784454-001
Before removing the card reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
d.
NFC module (see NFC module on page 85 ,where applicable)
Remove the card reader board:
86
1.
Release the ZIF connector (1) to which the card reader board cable is connected, and then disconnect
the card reader board cable from the card reader board.
2.
Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the card reader board.
3.
Use a case utility tool (3) or similar thin, plastic tool to disengage the left side of the card reader board it
from the top cover (3). (The card reader board is attached to the top cover with double-sided adhesive.)
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4.
Remove the card reader board (4).
Reverse this procedure to install the card reader board.
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TouchPad
NOTE: The TouchPad spare part kit includes the TouchPad cable.
Description
Spare part number
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models equipped with an NFC module v.1.7 (includes NFC module cable and antenna)
838525-001
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models equipped with an NFC module (includes NFC module cable)
799301-001
For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models not equipped with an NFC module
797437-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models equipped with an NFC module
(includes NFC module cable)
798048-001
For use only on HP ZBook 14 G2 Mobile Workstation computer models not equipped with an NFC module
797438-001
Before removing the TouchPad, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
d.
NFC module (see NFC module on page 85)
Remove the TouchPad:
88
1.
Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the card reader board.
2.
Remove the two Phillips PM2.0×2.0 broad head screws (2) that secure the TouchPad to the top cover.
3.
Lift the top edge of the TouchPad until it rests at an angle (3).
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4.
Remove the TouchPad (4) by sliding it away from the top cover at an angle.
Reverse this procedure to install the TouchPad.
USB/VGA connector board
Description
Spare part number
USB/VGA connector board (includes cable)
784455-001
Before removing the USB/VGA connector board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
Remove the USB/VGA connector board:
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1.
Release the ZIF connector (1) to which the USB/VGA connector board cable is connected, and then
disconnect the USB/VGA connector board cable from the system board.
2.
Remove the two Phillips PM2.0×8.0 screws (2) that secure the USB/VGA connector board to
the top cover.
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89
3.
Release the USB/VGA connector board (3) from the openings in the base enclosure.
4.
Remove the USB/VGA connector board (4) and cable by sliding them away from the heat sink.
Reverse this procedure to install the USB/VGA connector board.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description
Spare part number
For use only on computer models equipped with a graphics subsystem with discrete memory
803017-001
For use only on computer models equipped with a graphics subsystem with UMA memory
803016-001
Before removing the heat sink, follow these steps:
90
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
d.
Fan (see Fan on page 83)
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Remove the heat sink:
NOTE: Steps 1 and 2 apply to computer models equipped with graphics subsystems with discrete memory.
See steps 3 and 4 for heat sink removal information for computer models equipped with graphics
subsystems with UMA memory.
1.
Following the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six captive Philllips screws
(1) through (6) that secure the heat sink to the system board.
2.
Remove the heat sink (7).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink
and the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: Steps 3 and 4 apply to computer models equipped with graphics subsystems with UMA
memory. See steps 1 and 2 for heat sink removal information for computer models equipped with
graphics subsystems with discrete memory.
3.
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Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1)
through (4) that secure the heat sink to the system board.
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4.
Remove the heat sink (4).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink
and the system board components, it may be necessary to move the heat sink from side to side to
detach it.
The following illustration shows the replacement thermal material locations on the system board and
the heat sink on computer models equipped with a graphics subsystem with discrete memory. The thermal
material must be thoroughly cleaned from the surfaces of the system board and the heat sink components
each time the heat sink is removed. Replacement thermal material is included with the system board and
heat sink spare part kits.
Thermal paste is used on the processor (1) and on the heat sink component (2) that services it. Thermal
paste is also used on the graphics subsystem component (3) and on the heat sink component (4) that
services it.
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The following illustration shows the replacement thermal material locations on computer models equipped
with a graphics subsystem with UMA memory. The thermal material must be thoroughly cleaned from
the surfaces of the heat sink and the system board components each time the heat sink is removed.
Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
Thermal paste is used on the processor (1) and on the heat sink component (2) that services it.
Reverse this procedure to install the heat sink.
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Power button board
Description
Spare part number
Power button board (includes cable)
730959-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
d.
Fan (see Fan on page 83)
e.
Heat sink (see Heat sink on page 90)
Remove the power button board:
94
1.
Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect
the power button board cable from the system board.
2.
Remove the Phillips PM2.0×3.0 broad head screw (2) that secures the power button board to
the top cover.
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3.
Slide the power button board (3) toward the inside of the top cover, and then lift it off the top cover.
Reverse this procedure to install the power button board.
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Fingerprint reader board
Description
Spare part number
Fingerprint reader board (includes bracket and cable)
730956-001
Before removing the fingerprint reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
d.
Fan (see Fan on page 83)
e.
Heat sink (see Heat sink on page 90)
Remove the fingerprint reader board:
96
1.
Turn the computer upside down.
2.
Release the plastic cover (1) that covers the fingerprint reader board.
3.
Slide the fingerprint reader board bracket away from the fingerprint reader board (2), and remove it.
4.
Remove the fingerprint reader board (3).
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Reverse this procedure to install the fingerprint reader board.
System board
NOTE:
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The system board spare part kit includes replacement thermal material.
Description
Spare part number
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799543-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799543-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models
799543-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2
Mobile Workstation computer models
802792-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile
Workstation computer models
802792-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models
802792-001
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799513-601
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799513-501
Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows
operating system for use only on HP EliteBook 840 G2 Notebook PC computer models
799513-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799517-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799517-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models
799517-001
Component replacement procedures
97
98
Description
Spare part number
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2
Mobile Workstation computer models
802791-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile
Workstation computer models
802791-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models
802791-001
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799512-601
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
computer models
799512-501
Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows
operating system for use only on HP EliteBook 840 G2 Notebook PC computer models
799512-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799516-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799516-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
799516-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2
Mobile Workstation computer models
802790-601
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile
Workstation computer models
802790-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models
802790-001
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799511-601
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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Description
Spare part number
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799511-501
Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows
operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
799511-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799515-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows
10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799515-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
799515-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2
Mobile Workstation computer models
802789-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory,
and the Windows 10 or Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile
Workstation computer models
802789-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a
non-Windows operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models
802789-001
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799510-601
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or
Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC
and HP EliteBook 740 G2 Notebook PC computer models
799510-501
Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0-MB L3 cache,
dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows
operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
799510-001
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD
Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8
Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740
G2 Notebook PC computer models
799514-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD
Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8
Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
799514-501
Component replacement procedures
99
Description
Spare part number
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD
Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for
use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799514-001
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD
Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional
operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
799509-601
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD
Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard
operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2
Notebook PC computer models
799509-501
Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), Intel HD
Graphics 5500 graphics subsystem with UMA memory, and a non-Windows operating system for use
only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models
799509-001
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
d.
Fan (see Fan on page 83)
e.
Heat sink (see Heat sink on page 90)
When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:
●
Memory modules (see Memory module on page 68)
●
Heat sink (see Heat sink on page 90)
●
WLAN module (see WLAN module on page 66)
●
WWAN module (see WWAN module on page 64)
Remove the system board:
1.
Position the computer right side up.
2.
Open the computer as far as it will open.
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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3.
Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect
the fingerprint reader cable (2) from the system board.
4.
Close the computer.
5.
Turn the computer upside down with the rear toward you.
6.
Release the ZIF connector (1) to which the card reader cable is connected, and then disconnect the card
reader cable from the system board.
7.
Release the ZIF connector (2) to which the USB/VGA connector board cable is connected, and then
disconnect the USB/VGA connector board cable from the system board.
8.
Release the ZIF connector (3) to which the power button board cable is connected, and then disconnect
the power button board cable from the system board.
9.
Release the display panel cable from the routing channel (4) attached to the system board.
10. Disconnect the display panel cable (5) from the system board.
11. Disconnect the speaker cable (6) from the system board.
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Component replacement procedures 101
12. Release the wireless antenna cables (7) from the routing clips and channels built into the top cover.
13. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover.
14. Lift the left side of the system board (1) until it rests at an angle.
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15. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
Speaker assembly
Description
Spare part number
Speaker assembly (includes cable)
730798-001
Before removing the speaker assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
d.
Fan (see Fan on page 83)
e.
Heat sink (see Heat sink on page 90)
f.
System board (see System board on page 97)
Remove the speaker assembly:
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Component replacement procedures 103
1.
Remove the two Phillips PM2.0×3.0 screws (1) that secure the speaker assembly to the base enclosure.
2.
Remove the speaker assembly (2) from the top cover.
Reverse this procedure to install the speaker assembly.
104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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Display assembly
NOTE: Non-TouchScreen display assemblies are spared at the subcomponent level only. See Display panel
on page 76 earlier in this chapter for information on removing the display bezel, display panel, and webcam/
microphone module.
Description
Spare part number
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display
assembly for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models (includes webcam and microphone)
784459-001
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display
assembly for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC
computer models (includes microphone)
784458-001
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display
assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes webcam
and microphone)
795948-001
14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080), capacitive TouchScreen display
assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models (includes microphone)
795947-001
Before removing the display assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see Service cover on page 57), and then remove the following components:
a.
Battery (see Battery on page 59)
b.
Keyboard (see Keyboard on page 69)
c.
Base enclosure (see Base enclosure on page 81)
Remove the display assembly:
1.
ENWW
Release the display panel cable from the routing channel built into the system board, and then
disconnect the display panel cable (1) from the system board.
Component replacement procedures 105
2.
Release the wireless antenna cables (2) from the routing channel built into the system board.
3.
Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the top cover.
4.
Rotate the display hinges (2) back until the top cover is free for removal.
5.
Separate the display assembly (3) from the top cover.
6.
To remove the display bezel, flex the inside edges of the bottom edge (1), the left and right sides (2),
and the bottom edge (3) of the bezel until the bezel disengages from the display enclosure.
106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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7.
Remove the bezel (4).
The display bezel is available using the following spare part numbers:
●
730952-001 – For use only on HP EliteBook 840 G2 Notebook PC computer models
●
730951-001 – For use only on HP EliteBook 740 G2 Notebook PC computer models
●
730953-001 – For use only on HP ZBook 14 G2 Mobile Workstation computer models
NOTE: In the following steps, the display assembly will not be attached to the computer, as shown in
the following illustration.
8.
To remove the display hinges:
a.
Remove the display bezel.
b.
Remove the display panel.
c.
Remove the six Phillips PM 2.0×2.0 broad head screws (1) that secure the display hinges to
the display enclosure.
d.
Remove the display hinges (2).
The display hinges are available using spare part numbers 730957-001 (or use only on
HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models)
and 737660-001 (for use only on HP ZBook 14 G2 Mobile Workstation computer models).
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Component replacement procedures 107
9.
To remove the display panel cable:
a.
Remove the display bezel.
b.
Remove the display panel.
c.
Lift the cable straight up and out of the display enclosure.
The display panel cable is available using spare part number 730954-001 and includes
the webcam/microphone module cable.
NOTE: Use the following image to properly route the cable.
10. To remove the WLAN/WWAN antenna cables and transceivers:
108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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a.
Release the antenna cables from the clips (1) and routing channel built into the display enclosure.
b.
Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from
the display enclosure.
c.
Remove the WLAN and WWAN antenna cables and transceivers.
The WLAN and WWAN antenna cables and transceivers are available in the Antenna Kit, spare part
number 784453-001.
Reverse this procedure to reassemble and install the display assembly.
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Component replacement procedures 109
110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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7
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Computer Setup (BIOS), TPM, and
HP Sure Start – Windows 10
111
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.
●
Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
112 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
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Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See Starting Computer Setup on page 112.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
Follow the on-screen instructions.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
ENWW
Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 113
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on
your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup. See Starting Computer Setup on page 112.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 114.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
114 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
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a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2.
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Select a boot device, then press enter.
Using Computer Setup 115
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must
ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and
approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/
usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and
solely. HP will not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1.
Start Computer Setup. See Starting Computer Setup on page 112.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
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Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select
your country. Select Drivers & Downloads, and then follow the on-screen instructions.
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Using HP Sure Start (select products only) 117
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8
HP PC Hardware Diagnostics (UEFI) –
Windows 10
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot
access BIOS.
To start HP PC Hardware Diagnostics UEFI:
1.
Start BIOS:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button.
2.
Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 120.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow
the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE:
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If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
119
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specific product:
1.
Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.
Click Drivers & Downloads.
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
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9
Computer Setup (BIOS), MultiBoot, and HP
PC Hardware Diagnostics (UEFI) – Windows
8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
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Press f10 to enter Computer Setup.
Using Computer Setup 121
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of
the screen, or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
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Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, type support, and then select the HP Support Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
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Using Computer Setup 123
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type file, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
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Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE:
order.
Some boot devices must be enabled in Computer Setup before they can be included in the boot
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select one of the following options:
●
Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
●
Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
●
Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
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Using MultiBoot 125
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9.
3.
Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time
the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want
the computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
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Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 127.
2.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1.
Go to http://hp.com/go/techcenter/pcdiags.
2.
Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions
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1.
Go to http://www.hp.com.
2.
Point to Support, located at the top of the page, and then click Download Drivers.
Using HP PC Hardware Diagnostics (UEFI) 127
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
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10 Specifications
Computer specifications
Metric
U.S.
Width
33.89 cm
14.78 in
Depth
23.70 cm
9.98 in
Computer model equipped with a TouchScreen
display assembly
2.3 cm
0.89 in
Computer model equipped with a non-TouchScreen
display assembly
2.1 cm
0.83 in
Computer model equipped with a 3-cell (50-WHr) battery,
TouchScreen display assembly, graphics subsystem with
UMA memory, one memory module, WLAN, and the lightest
M.2 solid-state drive storage module
1.87 kg
4.12 lbs
Computer model equipped with a 3-cell (50-WHr) battery, HD
non-TouchScreen display assembly, graphics subsystem with
UMA memory, one memory module, WLAN, and the lightest
M.2 solid-state drive storage module
1.67 kg
3.68 lbs
Computer model equipped with a 3-cell (24-WHr) battery,
TouchScreen display assembly, graphics subsystem with
UMA memory, one memory module, WLAN, and the lightest
M.2 solid-state drive storage module
1.78 kg
3.92 lbs
Computer model equipped with a 3-cell (24-WHr) battery, HD
non-TouchScreen display assembly, graphics subsystem with
UMA memory, one memory module, WLAN, and the lightest
M.2 solid-state drive storage module
1.58 kg
3.48 lbs
Dimensions
Height
Weight
Input power
Operating voltage and current
19.5 V dc @ 3.33 A - 65 W
19.5 V dc @ 2.31 A - 45 W
Temperature
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Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Computer specifications 129
Metric
U.S.
Relative humidity (noncondensing)
Operating
10% to 90%
Nonoperating
5% to 95%
Maximum altitude (unpressurized)
Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
130 Chapter 10 Specifications
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11 Backup and recovery – Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 132. For information on the recovery options that are available using the recovery media, see
Using Windows Tools on page 134.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 136.
NOTE:
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If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating recovery media and backups 131
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 61.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
configures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
132 Chapter 11 Backup and recovery – Windows 10
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If you ever need to recover the system, see Recovering using HP Recovery Manager on page 136.
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Creating recovery media and backups 133
Using Windows Tools
You can create recovery media, system restore points, and backups of personal information using
Windows tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
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Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
●
Not all methods are available on all products.
Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using Recovering using HP Recovery Manager on page 136. If you
have not already created recovery media, see Creating HP Recovery media (select products only)
on page 132.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 136.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space,
HP Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the Removing the HP Recovery partition (select products only)
on page 138.
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Restore and recovery 135
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using
the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 132.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only)
on page 132.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
136 Chapter 11 Backup and recovery – Windows 10
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Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select
HP Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 138.
3.
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Follow the on-screen instructions.
Restore and recovery 137
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Insert the HP Recovery media.
2.
Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 132.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
138 Chapter 11 Backup and recovery – Windows 10
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12 Backup and recovery – Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair
media and your initial backup immediately after initial system setup. As you add new software and data files,
you should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot
the computer and repair the operating system. For additional information, see Using Windows operating
system media (purchased separately) on page 141.
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Backing up your information 139
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring files
and folders.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 141.
3.
If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4.
Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 141.
140 Chapter 12 Backup and recovery – Windows 8
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3.
If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the installation is completed:
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1.
Eject the Windows operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 141
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove
personal information before you give away or recycle your computer. For more information on these
features, see Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1.
From the Start screen, type HP Software Setup.
2.
Open HP Software Setup.
3.
Follow the on-screen directions to reinstall drivers or select software.
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13 Statement of Volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring
nonvolatile memory that can contain personal data after the system has been powered off and the hard drive
has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally
shipped from HP assuming that no subsequent modifications have been made to the system and assuming
that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC, including
the nonvolatile memory found in Intel-based and AMD-based system boards.
1.
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Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.
a.
Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near
the bottom of the display, or press the ESC key to display the start up menu, then press F10. If
the system has a BIOS administrator password, enter the password at the prompt.
b.
Select Main > Restore Defaults.
c.
Select the Security menu, and then Restore Security Level Defaults.
d.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and the select Asset Tracking Number. Press the spacebar once to clear
the tag, then press Enter to return to the prior menu.
e.
If a DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools under
the Utilities menu, select Hard Drive Tools, select DriveLock, then uncheck DriveLock password
on restart.
f.
If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu, select Hard Drive Tools, scroll down to Automatic DriveLock,
then select the desired hard drive and disable protection. At the automatic drive lock warning
screen, select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g.
Select the Main menu, then Reset BIOS Security to factory default. Click yes at the warning
message.
143
2.
h.
Select the Main menu, then Save Changes and Exit.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,
one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor;
press F1 to accept or F2 to reject.
j.
Remove all power and system batteries for at least 24 hours.
Remove and retain the storage drive or clear the contents of the drive.
Clear the drive contents by using the BIOS Setup Secure Erase command option, or by using a third party
utility designed to erase data from an SSD. To run Secure Erase, follow these steps:
a.
Enter BIOS Setup by powering on the system, and then pressing F10 when prompted near
the bottom of the display.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Tools.
d.
Under Utilities, select Secure Erase, and then select the desired hard drive.
Non-volatile memory usage
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
How is data input into this
memory?
How is this memory write
protected?
HP Sure Start
flash (select
models only)
2 MB
No
Yes
Provides
protected
backup of
critical System
BIOS code, EC
firmware, and
critical PC
configuration
data for select
platforms that
support HP Sure
Start.
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
Using the F10 Setup utility or
changing the Microsoft
Windows date & time.
This memory is not writeprotected. HP
recommends password
protecting the F10 Setup
utility.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 148.
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory (CMOS)
256 Bytes
No
144 Chapter 13 Statement of Volatility
Yes
Stores system
date and time
and limited
keyboard
controller data.
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Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
How is data input into this
memory?
How is this memory write
protected?
Controller (NIC)
EEPROM
64 Kbytes
(not customer
accessible)
No
Yes
Store NIC
configuration
and NIC
firmware.
Using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC nonfunctional.
Keyboard ROM
64 Kbytes
(not customer
accessible)
No
Yes
Stores firmware
code (keyboard,
mouse, &
battery
management).
Programmed at the factory.
Code is updated when
the system BIOS is updated.
A utility is required for
writing data to this
memory and is available
on the HP website. Writing
data to this ROM in an
inappropriate manner can
render the PC nonfunctional.
DIMM Serial
Presence Detect
(SPD)
configuration data
256 Bytes per
memory
module, 128
Bytes
programmabl
e (not
customer
accessible)
No
Yes
Stores memory
module
information.
Programmed by the memory
vendor.
Data cannot be written to
this memory when
the module is installed in
a PC. The specific write
protection method varies
by memory vendor.
System BIOS
4 to 5 MBytes
Yes
Yes
Store system
BIOS code and
PC
configuration
data.
System BIOS code is
programmed at the factory.
Code is updated when
the system BIOS is updated.
Configuration data and
settings are input using
the F10 setup utility or a
custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website. Writing
data to this ROM in an
inappropriate manner can
render the PC nonfunctional.
Intel Management 1.5 or 5MByte
Engine Firmware
(present only in
specific ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow
the on-screen
instructions.)
Yes
Yes
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at
the factory or by an
administrator using
the Management Engine
(MEBx) setup utility. The third
party data store contents can
populated by a remote
management console or local
applications registered by an
administrator to have access
to the space.
The Intel chipset is
configured to enforce HW
protection to block all
direct read/write access
to this area. An Intel
utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.
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Non-volatile memory usage 145
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
How is data input into this
memory?
How is this memory write
protected?
Bluetooth flash
2Mbit
No
Yes
Stores
Bluetooth
configuration
and firmware.
Programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver if
the flash requires an
upgrade.
802.11 WLAN
EEPROM
4kb to 8kb
No
Yes
Stores
configuration
and calibration
data.
Programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
firmware upgrade is
necessary to address a
unique issue.
Web Camera
64K bit
No
Yes
Store Web Cam
configuration
and firmware.
Using a utility from the device
manufacturer that can be run
from Windows.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
firmware upgrade is
necessary to address a
unique issue.
Fingerprint Reader
512kByte
Flash
Yes
Yes
Stores
fingerprint
templates.
By enrolling in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make
the call to write to
the flash.
146 Chapter 13 Statement of Volatility
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Questions and answers
1.
2.
How can the BIOS settings be restored (returned to factory settings)?
a.
Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b.
Select Main, then select Restore defaults.
c.
Follow the on-screen instructions.
d.
Select Main, save changes and exit, then press Enter.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. There are various third party tools available to read SPD memory.
3.
Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so
how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform
the write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can
be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6.
Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not
reset many of the system data and configuration defaults to their factory settings. To return these
system data and configuration defaults to factory settings, refer to question and answer 1 and follow
the instructions for returning the BIOS settings to factory defaults.
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Questions and answers 147
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state automatically, without user intervention. Those select
computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with
the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
148 Chapter 13 Statement of Volatility
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14 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
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●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 149
Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Argentina
IRAM
1
Australia
SAA
1
Austria
OVE
1
Belgium
CEBEC
1
Brazil
ABNT
1
Canada
CSA
2
Chile
IMQ
1
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
India
ISI
1
Israel
SII
1
Italy
IMQ
1
Japan
JIS
3
The Netherlands
KEMA
1
New Zealand
SANZ
1
Norway
NEMKO
1
The People's Republic of China
CCC
4
Saudi Arabia
SASO
7
Singapore
PSB
1
South Africa
SABS
1
South Korea
KTL
5
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
6
Thailand
TISI
1
The United Kingdom
ASTA
1
150 Chapter 14 Power cord set requirements
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Country/region
Accredited agency
Applicable note number
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with
the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 151
152 Chapter 14 Power cord set requirements
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15 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
recycle.
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153
154 Chapter 15 Recycling
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Index
A
AC adapter, spare part numbers 49
AC adapter/battery light 26
antenna
location 20
removal 108
spare part number 47, 109
Antenna Kit, spare part number 47,
109
audio, product description 7
audio-in (microphone) jack 28
audio-out (headphone) jack 28
B
base enclosure
removal 81
spare part numbers 45, 81
battery
removal 59
spare part numbers 40, 59
BIOS
determining version 123
downloading an update 123
updating 123
Blu-ray ROM DVD±RW SuperMulti DL
Drive
precautions 52
buttons
pointing stick 25
power 22
TouchPad 25
TouchPad on/off 25
volume mute 22
Windows 23
wireless 22
C
cables, service considerations
caps lock light 24
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51
card reader board
removal 86
spare part number 39, 86
chipset, product description 1
components
bottom 30
display 20
front 26
left side 27
right side 28
TouchPad 25
computer major components 34
Computer Setup
navigating and selecting 121
restoring factory settings 122
computer specifications 129
connectors
power 29
connectors, service considerations
51
D
detachable cable, spare part
number 49
display assembly
removal 105
spare part number 35, 105
subcomponents 46
display bezel
removal 76
spare part numbers 46, 76, 107
display enclosure, spare part
numbers 47
Display Hinge Kit, spare part
numbers 47
display panel
product description 2
removal 76, 77
spare part numbers 46, 78
display panel cable
removal 108
spare part number 47, 108
display switch 21
DisplayPort 28
docking connector 29
drives, preventing damage 52
DVD-ROM Drive
precautions 52
DVD±RW Double-Layer with
SuperMulti Drive
precautions 52
E
electrostatic discharge 52
equipment guidelines 55
esc key 23
Ethernet, product description 7
external media cards, product
description 9
external ports
product description 10
F
f11 recovery 140
fan
removal 83
spare part number 40, 83
fingerprint reader 22
fingerprint reader board
removal 96
spare part number 40, 96
fingerprint reader insert,
illustrated 48
fn key 23
function keys 23
G
graphics, product description 2
Index 155
grounding guidelines
guidelines
equipment 55
grounding 52
packaging 54
transporting 54
workstation 54
52
H
hard drive
precautions 52
product description 5
removal 60
spare part numbers 40, 60
hard drive bracket, removal 61
Hard Drive Hardware Kit, spare part
number 40, 60
hard drive light 26
hard drive recovery 140
headphone (audio-out) jack 28
heat sink
removal 90
spare part numbers 40, 90
hinge
removal 107
spare part numbers 47, 107
HP PC Hardware Diagnostics (UEFI)
downloading 127
using 127
HP Sure Start 128, 148
J
jacks
audio-in (microphone) 28
audio-out (headphone) 28
network 29
RJ-45 (network) 29
K
keyboard
product description 10
removal 69
spare part numbers 35, 36, 37,
38, 69
keypad 23
keys
esc 23
fn 23
function 23
num lk 23
156 Index
Windows 23
Windows applications 23
L
legacy support, USB 121
lights
AC adapter/battery 26
caps lock 24
hard drive 26
microphone mute 24
mute 25
num lock 24
power 24, 26
RJ-45 (network) 29
TouchPad 24
webcam 20
wireless 25, 26
M
mass storage device
precautions 52
memory
nonvolatile 143
volatile 143
memory card reader 28
memory module
removal 68
spare part numbers 40, 68
memory, product description 3, 4
microphone 20
product description 7
microphone (audio-in) jack 28
microphone module
removal 79
spare part number 46, 79
microphone mute light 24
monitor port 27
mute light 25
Mylar Kit, spare part number 49
N
network jack 29
NFC module
removal 85
spare part number 39, 85
nonvolatile memory 143
num lk key 23
num lock light 24
numeric keypad 23
O
operating system, product
description 12, 16
optical drive
precautions 52
P
packaging guidelines 54
plastic parts, service
considerations 51
Plastics Kit
contents 48
spare part numbers 48
pointing device, product
description 10
pointing stick 25
pointing stick button 25
ports
DisplayPort 28
monitor 27
USB 3.0 charging (powered) 27
power button 22
power button board
removal 94
spare part number 39, 94
power connector 29
power cord
requirements for all countries
149
requirements for specific
countries and regions 150
set requirements 149
spare part numbers 49
power light 24, 26
power requirements, product
description 11
primary storage, product
description 5, 6
processor, product description 1
product description
audio 7
chipset 1
display panel 2
Ethernet 7
external media cards 9
graphics 2
hard drive 5
keyboard 10
memory 3, 4
microphone 7
ENWW
operating system 12, 16
pointing device 10
ports 10
power requirements 11
primary storage 5, 6
processors 1
security 11
serviceability 17
solid-state drive 6
video 7
wireless 8
R
recovery 142
recovery partition 140
refresh 142
removal/replacement
preliminaries 51
procedures 57, 75
removing personal data from volatile
system memory 143
reset 142
restoring the hard drive 140
RJ-45 (network) jack 29
RJ-45 (network) lights 29
RJ-45 door, illustrated 48
RJ-45 flat spring, illustrated 48
RTC battery
removal 80
spare part number 39, 80
Rubber Kit, spare part numbers 45
S
Screw Kit, spare part number 50
SD card insert, illustrated 48
security cable slot 27
security, product description 11
service considerations
cables 51
connectors 51
plastic parts 51
service cover
location 30
removal 57
spare part numbers 45, 57
service cover release latch 30
service cover release lock 30
serviceability, product description
17
ENWW
setup utility
navigating and selecting 121
restoring factory settings 122
SIM slot 31
SIM slot, identifying 31
slots
security cable 27
SIM 31
smart card reader 27
solid-state drive
precautions 52
product description 6
removal 62
spare part numbers 44, 62
speaker assembly
removal 103
spare part number 39, 103
speakers 22
specifications
computer 129
system board
removal 97
spare part numbers 40, 97
system memory, removing personal
data from volatile 143
T
tools required 51
top cover, spare part numbers 39
TouchPad
components 25
removal 88
spare part numbers 39, 88
TouchPad button 25
TouchPad light 24
TouchPad on/off button 25
TouchPad zone 25
transporting guidelines 54
U
USB 3.0 charging port (powered)
USB 3.0 port 27, 28
USB legacy support 121
USB port 27, 28
USB/VGA connector board
removal 89
spare part number 40, 89
V
vents 27, 31
video, product description
volume mute button
22
W
webcam 20
webcam light 20
webcam/microphone module
removal 79
spare part number 46, 79
Windows
Refresh 142
Reset 142
Windows applications key 23
Windows button 23
Windows key 23
Windows operating system DVD
141
wireless antenna
location 20
removal 108
spare part number 47, 109
wireless button 22
wireless light 25, 26
wireless, product description 8
WLAN module
removal 66
spare part numbers 44, 66
workstation guidelines 54
WWAN module
removal 64
spare part numbers 44, 64
27
7
Index 157
158 Index
ENWW