HP | ZBook 15 G3 Base Model Mobile Workstation | HP ZBook 15 G3 Mobile Workstation User Guide

HP ZBook 15 G3 Mobile Workstation User Guide
User Guide
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Intel Core, Xeon and Thunderbolt are
trademarks of Intel Corporation in the U.S.
and/or other countries. AMD is a trademark of
Advanced Micro Devices, Inc. SD Logo is a
trademark of its proprietor. Java is a U.S.
trademark of Sun Microsystems, Inc. Microsoft
and Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: January 2016
First Edition: January 2016
Document Part Number: 839657-002
Product notice
Software terms
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
This computer may require upgraded and/or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
Go to http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv
Safety warning notice
Processor configuration setting (select products only)
IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron®
N28xx/N29xx series processor and a Windows® operating system. If your computer is configured as
described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1
processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the
original settings.
v
vi
Processor configuration setting (select products only)
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 4
Display .................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons and fingerprint reader (select products only) ....................................................................... 8
Keys ..................................................................................................................................................... 9
Bottom ................................................................................................................................................................. 10
Front ..................................................................................................................................................................... 10
3 Connecting to a network .............................................................................................................................. 12
Connecting to a wireless network ....................................................................................................................... 12
Using the wireless controls ............................................................................................................... 12
Turning wireless devices on or off .................................................................................. 12
Using HP Connection Manager (select products only) ................................................... 13
Using the wireless button ............................................................................................... 13
Using operating system controls .................................................................................... 13
Using a WLAN ..................................................................................................................................... 13
Using an Internet service provider ................................................................................. 14
Setting up a WLAN .......................................................................................................... 14
Configuring a wireless router .......................................................................................... 14
Protecting your WLAN ..................................................................................................... 15
Connecting to a WLAN ..................................................................................................... 15
Using HP Mobile Broadband (select products only) .......................................................................... 15
Using HP Mobile Connect (select products only) .............................................................................. 16
Using GPS (select products only) ...................................................................................................... 16
Using Bluetooth wireless devices ...................................................................................................... 16
Connecting to a wired network ............................................................................................................................ 16
Connecting to a local area network (LAN) ......................................................................................... 16
vii
4 Navigating using the keyboard, touch gestures and pointing devices ............................................................... 18
Using pointing devices ......................................................................................................................................... 18
Setting pointing device preferences ................................................................................................. 18
Using the pointing stick ..................................................................................................................... 18
Using the TouchPad and gestures ..................................................................................................... 18
Turning the TouchPad off and on .................................................................................... 19
Tapping ............................................................................................................................ 19
Scrolling .......................................................................................................................... 20
2-finger pinch zoom ........................................................................................................ 20
2-finger click ................................................................................................................... 20
Rotating (select products only) ...................................................................................... 21
Flicking (select products only) ........................................................................................ 22
Using the keyboard .............................................................................................................................................. 22
Identifying the hot keys (select products only) ................................................................................ 22
Using keypads ................................................................................................................................... 23
Using the integrated numeric keypad ............................................................................ 23
Using an optional external numeric keypad ................................................................... 23
5 Multimedia .................................................................................................................................................. 24
Using the media activity controls ........................................................................................................................ 24
Audio .................................................................................................................................................................... 24
Connecting speakers ......................................................................................................................... 24
Adjusting the volume ........................................................................................................................ 24
Connecting a microphone ................................................................................................................. 25
Connecting headphones and microphones ...................................................................................... 25
Checking audio functions on the computer ...................................................................................... 25
Webcam (select products only) ........................................................................................................................... 25
Video .................................................................................................................................................................... 26
VGA .................................................................................................................................................... 27
HDMI .................................................................................................................................................. 27
Configuring audio for HDMI ............................................................................................................... 28
Connecting a USB Type-C (Thunderbolt-3-enabled) port ................................................................ 28
Intel Wireless Display (select products only) .................................................................................... 29
Discovering and connecting wired displays using MultiStream Transport ...................................... 30
Connect displays to computers with AMD graphics (with an optional hub) .................. 30
Connect displays to computers with Intel graphics (with an optional hub) ................... 30
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 30
Discovering and connecting to Miracast-compatible wireless displays (select AMD models
only) ................................................................................................................................................... 31
Discovering and connecting to Miracast-compatible wireless displays (select Intel models
only) ................................................................................................................................................... 31
viii
6 Power management ..................................................................................................................................... 32
Shutting down the computer ............................................................................................................................... 32
Setting power options ......................................................................................................................................... 32
Using power-saving states ................................................................................................................ 32
Intel Rapid Start Technology (select products only) ...................................................... 33
Initiating and exiting Sleep ............................................................................................. 33
Initiating and exiting Hibernation ................................................................................... 33
Using the power meter and power settings ................................................................... 34
Setting password protection on wakeup ........................................................................ 34
Using battery power .......................................................................................................................... 34
Factory-sealed battery (select products only) ............................................................... 35
Finding additional battery information .......................................................................... 35
Using Battery Check ........................................................................................................ 35
Displaying the remaining battery charge ....................................................................... 35
Maximizing battery discharge time ................................................................................ 35
Managing low battery levels ........................................................................................... 36
Identifying low battery levels ...................................................................... 36
Resolving a low battery level ....................................................................... 36
Conserving battery power .............................................................................................. 36
Using external AC power ................................................................................................................... 36
Testing an AC adapter ..................................................................................................... 37
Refreshing your software content with Intel Smart Connect Technology (select products only) ... 37
Switchable graphics/dual graphics (select products only) ............................................................... 38
Using switchable graphics (select products only) .......................................................... 38
Using dual graphics (select products only) .................................................................... 38
7 External cards and devices ........................................................................................................................... 40
Using memory card readers (select products only) ............................................................................................ 40
Inserting a memory card ................................................................................................................... 40
Removing a memory card ................................................................................................................. 40
Using smart cards (select products only) ............................................................................................................ 41
Inserting a smart card ....................................................................................................................... 42
Removing a smart card ..................................................................................................................... 42
Using a USB device ............................................................................................................................................... 42
Connecting a USB device ................................................................................................................... 43
Removing a USB device ..................................................................................................................... 43
Using optional external devices .......................................................................................................................... 43
Using optional external drives .......................................................................................................... 44
ix
8 Drives ......................................................................................................................................................... 45
Handling drives .................................................................................................................................................... 45
Using hard drives ................................................................................................................................................. 45
Intel Smart Response Technology (select products only) ................................................................ 45
Improving hard drive performance ................................................................................................... 46
Using Disk Defragmenter ................................................................................................ 46
Using Disk Cleanup .......................................................................................................... 46
Using HP 3D DriveGuard (select products only) ................................................................................ 46
Identifying HP 3D DriveGuard status .............................................................................. 47
Using RAID (select products only) ....................................................................................................................... 47
9 Security ...................................................................................................................................................... 48
Protecting the computer ..................................................................................................................................... 48
Using passwords .................................................................................................................................................. 48
Setting passwords in Windows ......................................................................................................... 49
Setting passwords in Computer Setup ............................................................................................. 50
Managing a BIOS administrator password ........................................................................................ 50
Entering a BIOS administrator password ....................................................................... 51
Managing a Computer Setup DriveLock password ........................................................................... 51
Setting a DriveLock password ........................................................................................ 52
Entering a DriveLock password ...................................................................................... 53
Changing a DriveLock password ..................................................................................... 53
Removing DriveLock protection ..................................................................................... 53
Using Computer Setup Automatic DriveLock .................................................................................... 54
Entering an Automatic DriveLock password .................................................................. 54
Removing Automatic DriveLock protection .................................................................... 54
Using antivirus software ...................................................................................................................................... 55
Using firewall software ........................................................................................................................................ 55
Installing critical security updates ...................................................................................................................... 55
Using HP Client Security (select products only) .................................................................................................. 56
Using HP Touchpoint Manager (select products only) ........................................................................................ 56
Installing an optional security cable ................................................................................................................... 56
Using the fingerprint reader (select products only) ............................................................................................ 57
Locating the fingerprint reader ......................................................................................................... 57
10 Maintenance .............................................................................................................................................. 58
Cleaning your computer ...................................................................................................................................... 58
Cleaning procedures .......................................................................................................................... 58
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 58
Cleaning the sides or cover ............................................................................................. 58
x
Cleaning the TouchPad, keyboard, or mouse ................................................................. 59
Updating programs and drivers .......................................................................................................................... 59
Using SoftPaq Download Manager ...................................................................................................................... 59
11 Backup and recovery .................................................................................................................................. 60
Creating recovery media and backups ................................................................................................................ 60
Guidelines .......................................................................................................................................... 60
Creating recovery media with HP Recovery Disc Creator ................................................................. 60
Creating recovery media ................................................................................................. 61
Backing up your information ............................................................................................................. 61
Performing a system recovery ............................................................................................................................ 62
Using the Windows recovery tools .................................................................................................... 62
Using f11 recovery tools (select products only) ............................................................................... 63
Using Windows 7 operating system media ....................................................................................... 63
12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 65
Using Computer Setup ......................................................................................................................................... 65
Starting Computer Setup .................................................................................................................. 65
Navigating and selecting in Computer Setup ................................................................................... 65
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 67
Determining the BIOS version ......................................................................................... 67
Downloading a BIOS update ........................................................................................... 67
Changing the boot order using the f9 prompt .................................................................................. 68
TPM BIOS settings (select products only) ........................................................................................................... 68
Using HP Sure Start (select products only) ......................................................................................................... 69
13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 70
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 70
14 Support .................................................................................................................................................... 72
Contacting support .............................................................................................................................................. 72
Labels ................................................................................................................................................................... 73
15 Specifications ............................................................................................................................................ 74
Input power .......................................................................................................................................................... 74
Operating environment ....................................................................................................................................... 74
16 Accessibility .............................................................................................................................................. 75
Supported assistive technologies ....................................................................................................................... 75
xi
Contacting support .............................................................................................................................................. 75
Appendix A Traveling with or shipping your computer ....................................................................................... 76
Appendix B Troubleshooting ........................................................................................................................... 77
Troubleshooting resources .................................................................................................................................. 77
Resolving issues .................................................................................................................................................. 77
The computer is unable to start up ................................................................................................... 77
The computer screen is blank ........................................................................................................... 77
Software is functioning abnormally ................................................................................................. 78
The computer is on but not responding ............................................................................................ 78
The computer is unusually warm ...................................................................................................... 78
An external device is not working ..................................................................................................... 78
The wireless network connection is not working ............................................................................. 78
A disc does not play ........................................................................................................................... 79
A movie is not visible on an external display .................................................................................... 79
The process of burning a disc does not begin, or it stops before completion ................................. 80
Appendix C Electrostatic discharge .................................................................................................................. 81
Index ............................................................................................................................................................. 82
xii
1
Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 12.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 55.
●
Get to know your computer—Learn about your computer features. See Getting to know your computer
on page 3 and Navigating using the keyboard, touch gestures and pointing devices on page 18 for
additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select Start > All Programs. For details about using the software included with the computer, see the
software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery
on page 60.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
Resources
For information about
Setup Instructions poster
●
How to set up the computer
●
Help to identify computer components
Help and Support
●
Operating system information
To access Help and Support, select Start > All Programs > HP Help and
Support.
●
Software, driver, and BIOS updates
●
To access the latest user guide, go to http://www.hp.com/support, and
select your country. Select Drivers & Downloads, and then follow the
on-screen instructions.
Troubleshooting tools
●
How to access support
Worldwide support
●
Online chat with an HP technician
To get support in your language, go to http://www.hp.com/support, and
select your country.
●
Support telephone numbers
●
HP service center locations
HP website
●
Support information
To access the latest user guide, go to http://www.hp.com/support, and
select your country. Select Drivers & Downloads, and then follow the
on-screen instructions.
●
Ordering parts and finding additional help
●
Accessories available for the device
Safety & Comfort Guide
●
To access the user guide, select Start > All Programs > HP Help and
Support > HP Documentation.
Proper workstation setup, posture, health, and work
habits
●
Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
●
Regulatory and safety information
To access the user guide, select Start > All Programs > HP Help and
Support > HP Documentation.
●
Battery disposal information
Limited Warranty*
Warranty information
– or –
Go to http://www.hp.com/ergo.
To access the Limited Warranty, select Start > All Programs > HP Help
and Support > HP Documentation > View Warranty Information.
– or –
Go to http://www.hp.com/go/orderdocuments.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507. Include your product name, and your
name, phone number, and postal address.
2
Chapter 1 Welcome
2
Getting to know your computer
Right
Component
Description
(1)
Smart card reader
Supports optional smart cards.
(2)
Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional microphone-only
devices.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and Environmental
Notices. To access the user guides, select Start > All Programs > HP
Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audio-in (microphone).
(3)
USB 3.0 ports (2)
Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
NOTE: For details about different types of USB ports, see Using a USB
device on page 42.
(4)
HDMI port
Connects an optional video or audio device, such as a high-definition
television, any compatible digital or audio component, or a high-speed
HDMI device.
(5)
USB Type-C (Thunderbolt-3enabled) ports (2)
Connect any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players even when the computer is off. Also,
some USB Type-C ports connect DisplayPort, VGA, HDMI, Thunderbolt
and other video devices to provide video output.
NOTE:
Adapters (purchased separately) may be required.
Right
3
Component
Description
(6)
Power connector
Connects an AC adapter.
(7)
Battery light
When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
Off: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
Off: The battery is not charging.
Left
Component
(1)
Description
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
(2)
RJ-45 (network) jack/lights
Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
(3)
External monitor port
Connects an external VGA monitor or projector.
(4)
USB 3.0 charging (powered) port
Connects an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub. Standard USB ports will not charge
all USB devices or will charge using a low current. Some USB devices
require power and require you to use a powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is off.
4
Chapter 2 Getting to know your computer
Component
Description
NOTE: For details about different types of USB ports, see Using a USB
device on page 42.
(5)
Memory card reader (select products
only)
Reads optional memory cards that store, manage, share, or access
information.
Display
Component
Description
(1)
WLAN antennas (2)*
Send and receive wireless signals to communicate with wireless local area networks
(WLAN).
(2)
WWAN antennas (2) (select products
only)*
Send and receive wireless signals to communicate with wireless wide area networks
(WWAN).
(3)
Internal microphones
Record sound.
(4)
Webcam light
On: The webcam is in use.
(5)
Webcam
Records video and captures photographs. Some models allow you to video
conference and chat online using streaming video.
For information on using the webcam, select Start > All Programs > Communication
and Chat > HP WebCam.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > All Programs > HP Help and Support > HP
Documentation.
Display
5
Top
TouchPad
Component
6
Description
(1)
Pointing stick (select products only)
Moves the pointer and selects or activates items on the screen.
(2)
Left pointing stick button (select
products only)
Functions like the left button on an external mouse.
(3)
TouchPad on/off button
Turns the TouchPad on and off.
(4)
TouchPad zone
Moves the pointer and selects or activates items on the screen.
(5)
Left TouchPad button
Functions like the left button on an external mouse.
(6)
Right pointing stick button (select
products only)
Functions like the right button on an external mouse.
(7)
Center pointing stick button (select
products only)
Functions like the center button on an external mouse.
(8)
Center TouchPad button
Functions like the center button on an external mouse.
(9)
Right TouchPad button
Functions like the right button on an external mouse.
Chapter 2 Getting to know your computer
Lights
Component
(1)
Description
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts off power to the display and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology feature is enabled
at the factory. Rapid Start Technology allows your computer to resume quickly
from inactivity. For more information, see Using power-saving states
on page 32.
(2)
Caps lock light
On: Caps lock is on, which switches the keys to all capital letters.
(3)
Microphone mute light
●
Amber: microphone sound is off.
●
Off: microphone sound is on.
(4)
Num lock light
On: Num lock is on.
(5)
Wireless light
On: An integrated wireless device, such as a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices
are off.
(6)
(7)
Mute light
TouchPad light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
Top
7
Buttons and fingerprint reader (select products only)
Component
(1)
Description
Power button
●
When the computer is off, press the button to turn on the computer.
●
When the computer is on, press the button briefly to initiate Sleep.
●
When the computer is in the Sleep state, press the button briefly to exit
Sleep.
●
When the computer is in Hibernation, press the button briefly to exit
Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of
unsaved information.
If the computer has stopped responding and Windows® shutdown procedures
are ineffective, press and hold the power button for at least 5 seconds to turn off
the computer.
NOTE: For select models, the Intel® Rapid Start Technology feature is enabled
at the factory. Rapid Start Technology allows your computer to resume quickly
from inactivity. For more information, see Using power-saving states
on page 32.
To learn more about your power settings: Select Start > Control Panel > System
and Security > Power Options.
8
(2)
Wireless button
Turns the wireless feature on or off but does not establish a wireless connection.
(3)
Volume mute button
Mutes and restores speaker sound.
(4)
Fingerprint reader (select
products only)
Allows a fingerprint logon to Windows, instead of a password logon.
Chapter 2 Getting to know your computer
Keys
Component
Description
(1)
esc key
Displays system information when pressed in combination with the fn key.
(2)
fn key
Executes frequently used system functions when pressed in combination with a
function key, the num lk key, or the esc key.
(3)
Windows button
Displays the Windows Start menu.
(4)
Function keys (select
products only)
Execute frequently used system functions when pressed in combination with the
fn key.
(5)
num lk key
Alternates between the navigational and numeric functions on the integrated
numeric keypad.
(6)
Integrated numeric keypad
When num lk has been enabled, it can be used like an external numeric keypad.
Top
9
Bottom
Component
Description
(1)
Speakers
Produce sound.
(2)
Vents (2)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and off
during routine operation.
Front
Component
(1)
Description
Wireless light
On; An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth device is on.
NOTE: On some models, the wireless light is amber when all wireless
devices are off.
(2)
10
Power light
Chapter 2 Getting to know your computer
●
On: The computer is on.
Component
Description
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a powersaving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology feature is
enabled at the factory. Rapid Start Technology allows your computer
to resume quickly from inactivity. For more information, see Using
power-saving states on page 32.
(3)
(4)
Battery light
Hard drive light
When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
Off: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
NOTE: For more information about HP 3D DriveGuard, see Using HP
3D DriveGuard (select products only) on page 46.
(5)
Speakers
Produce sound.
Front
11
3
Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with
one or more of the following wireless devices:
●
Wireless local area network (WLAN) device—Connects the computer to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and
public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile
wireless device in your computer communicates with a wireless router or a wireless access point.
●
HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.
●
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in Help and
Support. To access Help and Support, select Start > Help and Support.
Using the wireless controls
You can control the wireless devices in your computer using these features:
●
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button)
●
Operating system controls
Turning wireless devices on or off
You can use the wireless button or HP Connection Manager (select products only) to turn on and turn off
wireless devices.
NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. The
term wireless button is used throughout this guide to refer to all types of wireless controls.
To turn off wireless devices using HP Connection Manager:
▲
Right-click the HP Connection Manager icon in the notification area, at the far right of the taskbar, and
then click the power button next to the desired device.
-orSelect Start > All Programs > Productivity and Tools > HP Connection Manager, and then click the
power button next to the desired device.
12
Chapter 3 Connecting to a network
Using HP Connection Manager (select products only)
HP Connection Manager provides a central location for managing your wireless devices, an interface for
connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving SMS (text)
messages. HP Connection Manager allows you to manage the following devices:
●
Wireless local area network (WLAN)/Wi-Fi
●
Wireless wide area network (WWAN)/HP Mobile Broadband
●
Bluetooth
HP Connection Manager provides information and notifications on connection status, power status, SIM card
details, and SMS messages. Status information and notifications are provided in the notification area, at the
far right of the taskbar.
To open HP Connection Manager:
▲
Click the HP Connection Manager icon in the taskbar.
-orSelect Start > All Programs > Productivity and Tools > HP Connection Manager.
For more information, see the HP Connection Manager software Help.
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending
on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is
on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless
devices are off.
NOTE:
On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off
the wireless devices simultaneously.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage
wireless networks, and diagnose and repair network problems.
To use operating system controls:
▲
Select Start > Control Panel > Network and Internet > Network and Sharing Center.
For more information, access Help and Support by selecting Start > Help and Support.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE:
The terms wireless router and wireless access point are often used interchangeably.
Connecting to a wireless network
13
●
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network functions.
●
A home or small office WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and files without requiring additional pieces of
hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a
service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless computer to the modem, and test the Internet
service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information
and store it in a safe place.
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
Internet service provider
●
A wireless router (2) (purchased separately)
●
A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem
you have.
The illustration below shows an example of a wireless network installation that is connected to the Internet.
As your network grows, additional wireless and wired computers can be connected to the network to access
the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.
Configuring a wireless router
For help in configuring a wireless router, see the information provided by your router manufacturer or your
ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using the
network cable provided with the router. When the computer successfully connects to the Internet, disconnect
the cable, and access the Internet through your wireless network.
14
Chapter 3 Connecting to a network
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide
any security. If you are concerned about the security of your computer in a hotspot, limit your network
activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.
Take the following precautions to protect your WLAN:
●
Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
●
Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access Help and Support by selecting Start > Help and Support.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1.
Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off,
press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2.
Click the network status icon in the notification area, at the far right of the taskbar.
3.
Select a WLAN to connect to.
4.
Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing Center.
and then click Set up a new connection or network. A list of options is displayed, allowing you to
manually search for and connect to a network or to create a new network connection.
5.
Follow the on-screen instructions to complete the connection.
After the connection is made, place the mouse pointer over the network status icon in the notification area, at
the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
NOTE: If your computer includes HP Mobile Connect, these instructions do not apply. See Using HP Mobile
Connect (select products only) on page 16.
Connecting to a wireless network
15
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using HP Mobile Connect (select products only)
HP Mobile Connect is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and
flexible mobile broadband connection for your computer. To use HP Mobile Connect, your computer must have
a SIM and the HP Mobile Connect app. For more information about HP Mobile Connect and where it is
available, go to http://www.hp.com/go/mobileconnect.
Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
For more information, see the HP GPS and Location software Help.
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
●
Computers (desktop, notebook, PDA)
●
Phones (cellular, cordless, smart phone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of
Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth
software Help.
Connecting to a wired network
There are 2 kinds of wired connections: local area network (LAN) and modem connection. This computer has a
LAN connection. A LAN connection uses a network cable and is much faster than a modem, which uses a
telephone cable. Both cables are sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
16
Chapter 3 Connecting to a network
To connect the network cable, follow these steps:
1.
Plug the network cable into the network jack (1) on the computer.
2.
Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting to a wired network
17
4
Navigating using the keyboard, touch
gestures and pointing devices
Your computer allows navigation using touch gestures (select products only) in addition to the keyboard and
mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select products only).
Select computer models have special action key or hot key functions on the keyboard to perform routine
tasks.
Using pointing devices
NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse
(purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration,
click speed, and pointer options. You can also view demonstrations of TouchPad gestures.
To access Mouse Properties:
●
Select Start > Devices and Printers. Then right-click the device representing your computer, and select
Mouse settings.
Using the pointing stick
Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and right
pointing stick buttons as you would the left and right buttons on an external mouse.
Using the TouchPad and gestures
The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger
movements.
TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an
external mouse.
NOTE:
18
TouchPad gestures are not supported in all apps.
Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
Tapping
To make an on-screen selection, use the Tap function on the TouchPad.
●
Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Using pointing devices
19
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
●
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
2-finger pinch zoom
2-finger pinch zoom allows you to zoom out or in on images or text.
●
Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.
●
Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
2-finger click
2-finger click allows you to make menu selections for an object on the screen.
NOTE:
20
Using 2-finger click is the same action as using right-click with the mouse.
Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
●
Place two fingers on the TouchPad zone and press to open the options menu for the selected object.
Rotating (select products only)
Rotating allows you to turn items such as photos.
●
Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your
forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your
forefinger from 3 o’clock to 12 o’clock.
Using pointing devices
21
Flicking (select products only)
Flicking allows you to navigate through screens or quickly scroll through documents.
●
Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or
right.
Using the keyboard
The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using
touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions
than those discussed in this section.
Identifying the hot keys (select products only)
A hot key is a combination of the fn key and either the esc key, or one of the function keys.
To use a hot key:
▲
Briefly press the fn key, and then briefly press the second key of the hot key combination.
Hot key combination
fn+f1
Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION:
fn+f3
To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight on and off.
NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard
backlight.
fn+f4
22
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, fn+f4 alternates the screen image from computer display to monitor display to
simultaneous display on both the computer and the monitor.
Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Hot key combination
Description
Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on
the computer.
fn+f5
Decreases the screen brightness level.
fn+f6
Increases the screen brightness level.
fn+ f8
Decreases speaker volume.
fn+f9
Increases speaker volume.
fn+f10
Mutes the microphone.
Using keypads
The computer includes an integrated numeric keypad, and it also supports an optional external numeric
keypad, or an optional external keyboard that includes a numeric keypad.
Using the integrated numeric keypad
For more details about the integrated numeric keypad, see Keys on page 9.
(1)
Component
Description
num lk key
Alternates between the navigational and numeric functions on the integrated numeric keypad.
NOTE: The keypad function that is active when the computer is turned off is reinstated when the
computer is turned back on.
(2)
Integrated numeric
keypad
When num lk has been enabled, it can be used like an external numeric keypad.
Using an optional external numeric keypad
Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num
lock is turned off at the factory.)For example:
●
When num lock is on, most keypad keys type numbers.
●
When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When
num lock on an external keypad is turned off, the num lock light on the computer is turned off.
To turn num lock on or off on an external keypad as you work:
▲
Press the num lk key on the external keypad, not on the computer.
Using the keyboard
23
5
Multimedia
Your computer may include the following:
●
Integrated speaker(s)
●
Integrated microphone(s)
●
Integrated webcam
●
Preinstalled multimedia software
●
Multimedia buttons or keys
Using the media activity controls
Depending on your computer model, you may have the following media activity controls that allow you to
play, pause, fast forward, or rewind a media file:
●
Media buttons
●
Media hot keys (specific keys pressed in combination with the fn key)
●
Media keys
Audio
On your HP computer, you can download and listen to music, stream audio content from the web (including
radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment,
attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-definition speakers to the computer, see Configuring audio for HDMI on page 28. Before connecting
audio devices, be sure to adjust the volume.
Adjusting the volume
Depending on your computer model, you can adjust the volume using the following:
●
Volume buttons
●
Volume hot keys (specific keys pressed in combination with the fn key)
●
Volume keys
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds,
or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To
access the user guides, select Start > All Programs > HP Help and Support > HP Documentation.
NOTE:
24
Volume can also be controlled through the operating system and some programs.
Chapter 5 Multimedia
NOTE: See Getting to know your computer on page 3 for information on what type of volume controls your
computer has.
Connecting a microphone
To record audio, connect a microphone to the audio-out (headphone)/audio-in (microphone) combo jack on
the computer. For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
Connecting headphones and microphones
You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) jack on
your computer. Many headsets with integrated microphones are commercially available.
To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices. To access this guide, select Start > All Programs > HP Help and Support > HP Documentation.
Checking audio functions on the computer
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting
free of background noise.
To check the audio functions on your computer, follow these steps:
1.
Select Start > Control Panel > Hardware and Sound > Sound.
2.
When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event,
such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1.
Select Start > All Programs > Accessories > Sound Recorder.
2.
Click Start Recording and speak into the microphone.
3.
Save the file to your desktop.
4.
Open a multimedia program and play back the sound.
To confirm or change the audio settings on your computer:
▲
Select Start > Control Panel > Audio.
Webcam (select products only)
Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to
take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
●
Capturing and sharing video
●
Streaming video with instant message software
●
Taking still photos
Webcam (select products only)
25
Video
Your HP computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer without needing to connect to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV. Your computer may have an high-definition multimedia interface (HDMI) port, which
allows you to connect a high-definition monitor or TV.
Your computer has one or more of the following external video ports:
●
VGA
●
HDMI (High Definition Multimedia Interface)
●
USB Type-C (Thunderbolt-3-enabled)
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Check the device manufacturer's instructions if you have questions.
NOTE:
26
See Getting to know your computer on page 3 for information about your computer's video ports.
Chapter 5 Multimedia
VGA
The external monitor port, or VGA port, is an analog display interface that connects an external VGA display
device such as an external VGA monitor or a VGA projector to the computer.
1.
To connect a VGA display device, connect the device cable to the external monitor port.
2.
Press fn+f4 to alternate the screen image between 4 display states:
●
PC Screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and the external device.
●
Extend: View the screen image extended across both the computer and the external device.
●
Second screen only: View the screen image on the external device only.
Each time you press fn+f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of
the external device, as follows. Select Start > Control Panel > Appearance and Personalization. Under
Display, select Adjust screen resolution.
HDMI
The HDMI port connects the computer to an optional video or audio device, such as a high-definition
television, or to any compatible digital or audio component.
NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased
separately).
One HDMI device can be connected to the HDMI port on the computer. The information displayed on the
computer screen can be simultaneously displayed on the HDMI device.
To connect a video or audio device to the HDMI port:
1.
Connect one end of the HDMI cable to the HDMI port on the computer.
Video
27
2.
Connect the other end of the cable to the video device
3.
Press fn+f4 to alternate the computer screen image between 4 display states:
●
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and external device.
●
Extend: View the screen image extended across both the computer and external device.
●
Second screen only: View the screen image on the external device only.
Each time you press fn+f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of the
external device, as follows. Select Start > Control Panel > Appearance and Personalization. Under Display,
select Adjust screen resolution.
Configuring audio for HDMI
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port
on your computer. Then configure the default audio playback device as follows:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click either Digital Output or Digital Output Device (HDMI).
3.
Click Set Default, and then click OK.
To return audio to the computer speakers, follow these steps:
1.
Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2.
On the Playback tab, click Speakers.
3.
Click Set Default, and then click OK.
Connecting a USB Type-C (Thunderbolt-3-enabled) port
The USB Type-C (Thunderbolt-3-enabled) port connects an optional high-resolution display device or a highperformance data device. This port delivers higher performance than the VGA external monitor port and
28
Chapter 5 Multimedia
improves digital connectivity. USB Type-C ports also charge products such as cell phones, laptops, tablets,
and MP3 players even when the computer is off.
NOTE: Thunderbolt is new technology. Install all the latest drivers for your Thunderbolt device before
connecting the device to the Thunderbolt port. Thunderbolt cable and Thunderbolt device (sold separately)
must be compatible with Windows. To determine whether your device is Thunderbolt Certified for Windows,
go to https://thunderbolttechnology.net/products.
1.
Connect one end of the Thunderbolt-3 connector to the USB Type-C port on the computer.
2.
Connect the other end of the cable to the digital display device.
3.
Press fn+f4 to alternate the computer screen image between 4 display states.
●
PC screen only: View the screen image on the computer only.
●
Duplicate: View the screen image simultaneously on both the computer and external device.
●
Extend: View the screen image extended across both the computer and external device.
●
Second screen only: View the screen image on the external device only.
Each time you press fn+f4 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of the
external device, as follows. Select Start > Control Panel > Appearance and Personalization. Under Display,
select Adjust screen resolution.
Intel Wireless Display (select products only)
Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience
wireless display, a wireless TV adapter (purchased separately) is required. DVDs that have output protection
may not play on Intel Wireless Display. (However, DVDs that do not have output protect will play.) Blu-ray
discs, which have output protection, will not play on Intel Wireless Display. For details about using the
wireless TV adapter, see the manufacturer's instructions.
NOTE:
Be sure that wireless is enabled on your computer before using the wireless display.
Video
29
Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on an external
hub or docking station. You can connect in several ways, depending on the type of graphics controller
installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to
find out what hardware is installed on your computer.
1.
Select Start > Control Panel.
2.
Select System and Security, select System, and then click Device Manager in the left column.
Connect displays to computers with AMD graphics (with an optional hub)
NOTE:
With an AMD graphics controller and optional hub, you can connect up to 6 external display devices.
With an AMD graphics controller, you can connect up to 3 external display devices.
NOTE:
With an Nvidia graphics controller and optional hub, you can connect up to 4 external display devices.
To set up multiple displays, follow these steps:
1.
Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP
cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2.
Connect your external display devices to the VGA ports or DisplayPorts on the hub.
3.
Press fn+f4. If you don’t see all of your connected display devices, be sure that each device is connected
to the correct port on the hub.
For details on how to set up multiple displays, press fn+f4. If you don’t see one of your connected
displays, be sure that each device is connected to the correct port on the hub.
NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
display devices, or Extend, which spans your computer screen across all enabled display devices.
Connect displays to computers with Intel graphics (with an optional hub)
NOTE:
With an Intel graphics controller and optional hub, you can connect up to 3 display devices.
To set up multiple display devices, follow these steps:
1.
Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP
cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2.
Connect your external display devices to the VGA ports or DisplayPorts on the hub.
3.
When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification
dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. For more information, press fn+f4 and then follow the on-screen instructions.
Connect displays to computers with Intel graphics (with a built-in hub)
With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following
configurations:
30
Chapter 5 Multimedia
●
Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station
●
One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station
To set up multiple display devices, follow these steps:
1.
Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the
docking station.
2.
When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification
dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. For more information, press fn+f4 and then follow the on-screen instructions.
Discovering and connecting to Miracast-compatible wireless displays (select AMD
models only)
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲
From the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen
instructions.
Discovering and connecting to Miracast-compatible wireless displays (select Intel
models only)
Use Intel WiDi to wirelessly project individual files such as photos, music, or videos, or to duplicate your entire
computer screen to a TV or a secondary display device.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;
provides for full-screen duplication; and improves speed, quality, and scaling. Intel WiDi Media Share enables
easy multitasking and provides tools to select and flick individual media files to your secondary display
device.
To open Intel WiDi Media Share from the Start screen, type Intel WiDi Media Share and click Enter.
When the app opens, click Press here to project to select a TV or secondary display device to pair with your
computer. Follow the on-screen instructions to access media files you want to project or to project your entire
computer screen.
Video
31
6
Power management
NOTE: A computer may have a power button or a power switch. The term power button is used throughout
this guide to mean both types of power controls.
Shutting down the computer
CAUTION:
Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off the
display and computer.
Shut down the computer under any of the following conditions:
●
When you need to replace the battery or access components inside the computer
●
When you are connecting an external hardware device that does not connect to a Universal Serial Bus
(USB) port
●
When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the
Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before
shutdown is possible by briefly pressing the power button.
1.
Save your work and close all open programs.
2.
Select Start > Shut Down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
●
Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power.
●
On models with a user-replaceable battery, remove the battery.
Setting power options
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
32
Chapter 6 Power management
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
memory card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the
computer is in the Sleep state.
Intel Rapid Start Technology (select products only)
For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.
Rapid Start Technology manages your power-saving options as follows:
●
Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press any key,
activate the TouchPad, or press the power button briefly.
●
Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep
state when running on battery power or on external power or when the battery reaches a critical level.
After Hibernation is initiated, press the power button to resume your work.
NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to initiate the
Hibernation state, you must enable user-initiated Hibernation using Power Options. See Initiating and exiting
Hibernation on page 33.
Initiating and exiting Sleep
With the computer on, you can initiate Sleep in any of the following ways:
●
Briefly press the power button.
●
Close the display.
●
Select Start, click the arrow next to the Shut down button, and then click Sleep.
To exit Sleep
●
Briefly press the power button.
●
If the display is closed, open the display.
●
Press a key on the keyboard.
●
Tap or swipe the TouchPad
When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you
stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before
the computer will return to the screen.
Initiating and exiting Hibernation
The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery
power or on external power, or when the battery reaches a critical battery level.
Power settings and timeouts can be changed in Windows Control Panel.
To initiate Hibernation
▲
Select Start, click the arrow next to the Shut down button, and then click Hibernate.
Setting power options
33
To exit Hibernation:
▲
Briefly press the power button.
The power lights turn on and your work returns to the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before
your work will return to the screen.
Using the power meter and power settings
The power meter is located in the notification area, at the far right of the taskbar. The power meter allows
you to quickly access power settings and view the remaining battery charge.
●
To reveal the percentage of remaining battery charge and the current power plan, point over the power
meter icon.
●
To use Power Options, or to change the power plan, click the power meter icon and select an item from
the list.
Different power meter icons indicate whether the computer is running on battery or external power. The icon
also reveals a message if the battery has reached a low or critical battery level.
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these
steps:
1.
Select Start > Control Panel > System and Security > Power Options.
2.
In the left pane, click Require a password on wakeup.
3.
Click Change Settings that are currently unavailable.
4.
Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account password,
click Create or change your user account password, and then follow the on-screen instructions. If you
do not need to create or change a user account password, go to step 5.
5.
Click Save changes.
Using battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life
varies, depending on power management settings, running programs, display brightness, external devices
connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is
plugged into AC power charges the battery and also protects your work in case of a power outage. If the
computer contains a charged battery and is running on external AC power, the computer automatically
switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery
life. Select computer models can switch between graphic modes to increase battery life. For more
information, see Switchable graphics/dual graphics (select products only) on page 38.
34
Chapter 6 Power management
Factory-sealed battery (select products only)
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP
Support Assistant. To access battery information, select Start > All Programs > HP Help and Support > HP
Support Assistant > Battery and performance. Click the Power tab, and then click HP Battery Check. If
Battery Check indicates that your battery should be replaced, contact support.
The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.
Finding additional battery information
Help and Support provides information about the battery:
●
Information on power management and proper care and storage to maximize battery life
●
Information on battery types
To access battery information:
▲
Select Start > All Programs > HP Help and Support, and then type battery in the Search box in Help
and Support.
Using Battery Check
Help and Support provides information on the status of the battery installed in the computer.
To run Battery Check:
1.
Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2.
Select Start > All Programs > HP Help and Support > HP Support Assistant > Battery and performance
> HP Battery Check.
Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the
results of the examination.
Displaying the remaining battery charge
▲
Move the pointer over the power meter icon on the Windows desktop in the notification area, at the far
right of the taskbar.
Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum discharge
time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
●
Lower the brightness on the display.
●
Remove the battery on the computer when it is not being used or charged, if the computer contains a
user-replaceable battery
●
Store the user-replaceable battery in a cool, dry location.
●
Select the Power saver setting in Power Options.
Setting power options
35
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some lowbattery alerts and system responses can be changed using Power Options. Preferences set using Power
Options do not affect lights.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
●
The battery light (select products only) indicates a low or critical battery level.
– or –
●
The power meter icon in the notification area shows a low or critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and power
settings on page 34.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts
down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲
Connect one of the following devices:
●
AC adapter
●
Optional docking or expansion device
●
Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the
computer.
Conserving battery power
●
Select low power-use settings through Power Options in Windows Control Panel.
●
Turn off wireless and LAN connections and exit modem applications when you are not using them.
●
Disconnect unused external devices that are not plugged into an external power source.
●
Stop, disable, or remove any external memory cards that you are not using.
●
Decrease screen brightness.
●
Before you leave your work, initiate Sleep, or shut down the computer.
Using external AC power
WARNING!
Do not charge the computer battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
36
Chapter 6 Power management
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the
computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion device.
Connect the computer to external AC power under any of the following conditions:
●
When charging or calibrating a battery
●
When installing or modifying system software
●
When writing information to a CD, a DVD, or a BD (select products only)
●
When running Disk Defragmenter
●
When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
●
The battery begins to charge.
●
If the computer is turned on, the power meter icon in the notification area changes appearance.
When you disconnect external AC power, the following events occur:
●
The computer switches to battery power.
●
The display brightness is automatically decreased to save battery life.
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:
●
The computer does not turn on.
●
The display does not turn on.
●
The power lights are off.
To test the AC adapter:
NOTE:
The following instructions apply to computers with user-replaceable batteries.
1.
Shut down the computer.
2.
Remove the battery on the computer.
3.
Connect the AC adapter to the computer, and then plug it into an AC outlet.
4.
Turn on the computer.
●
If the power lights turn on, the AC adapter is working properly.
●
If the power lights remain off, the AC adapter is not functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
Refreshing your software content with Intel Smart Connect Technology (select
products only)
When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer
to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email
inboxes, social network sites, and news pages and then returns the computer to the Sleep state. Smart
Connect also syncs content that you have created offline, such as emails. When the computer exits Sleep, you
have immediate access to your updated information.
Setting power options
37
▲
To enable this feature or manually adjust the settings, select Start > All Programs > Intel > Intel®
Smart Connect Technology.
To reveal the Intel Smart Connect Technology icon, hover over the icons in the notification area, at the far
right of the taskbar, and then click the icon.
Switchable graphics/dual graphics (select products only)
Select computers are equipped with either switchable graphics or dual graphics.
●
Switchable graphics—Supported by both AMD™ and Intel. If your computer has AMD dynamic switchable
graphics, it supports only switchable graphics.
●
Dual graphics—Supported only by AMD. If your computer has AMD Radeon dual graphics, it supports
only dual graphics.
NOTE: Dual graphics can be enabled only by full-screen applications that use DirectX version 10 or 11.
NOTE: To determine whether your computer supports switchable graphics or dual graphics, see your
notebook graphics processor configuration. Intel HR Central Processing Units (CPUs) and AMD Trinity series
Accelerated Processing Units (APUs) support switchable graphics. AMD Trinity series A6, A8, and A10 APUs
support dual graphics. AMD Trinity series A4 APUs do not support dual graphics.
Both switchable graphics and dual graphics offer two modes for processing graphics:
●
Performance mode—Runs application with optimal performance.
●
Power Saving mode—Conserves battery life.
To manage your AMD graphics settings:
1.
Open the Catalyst Control Center by right-clicking on the Windows desktop, and then select Configure
Switchable Graphics.
2.
Click the Power tab, and then select Switchable Graphics.
Using switchable graphics (select products only)
Switchable graphics allow you to switch between Performance mode and Power Saving mode.
To manage your switchable graphics settings:
1.
Right-click on the Windows desktop, and then select Configure Switchable Graphics.
2.
Click the Power tab, and then select Switchable Graphics.
Switchable graphics assigns individual applications to either Performance mode or Power Saving mode, based
on power requirements. You can also manually modify the settings for an individual application by locating
the application under Recent Applications drop-down menu, or by clicking Browse, located below Other
Applications. You can switch between Performance mode and Power Saving mode.
NOTE:
For more information, see the switchable graphics software Help.
Using dual graphics (select products only)
If your system is equipped with dual graphics (two or more added Graphics Processing Units (GPUs)), you can
enable AMD Radeon Dual Graphics to increase application power and performance for full-screen applications
that use DirectX version 10 or 11.
38
Chapter 6 Power management
NOTE: Dual graphics systems only support automatic selection based on power requirements (Dynamic
scheme), and automatically assign Performance mode or Power Saving mode for individual applications.
However, you can manually modify the settings for a particular application.
To enable or disable AMD Radeon Dual Graphics, select or deselect the check box in the AMD Radeon Dual
Graphics section, which is located in the Performance tab in the Catalyst Control Center.
NOTE:
For more information, see the AMD software Help.
Setting power options
39
7
External cards and devices
Using memory card readers (select products only)
Optional memory cards provide secure data storage and convenient data sharing. These cards are often used
with digital media–equipped cameras and PDAs as well as with other computers.
To determine the memory card formats that are supported on your computer, see Getting to know your
computer on page 3.
Inserting a memory card
CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a
memory card.
1.
Hold the card label-side up, with the connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
You will hear a sound when the device has been detected, and a menu of options may be displayed.
Removing a memory card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to
safely remove the memory card.
40
1.
Save your information and close all programs associated with the memory card.
2.
Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar. Then follow the on-screen instructions.
Chapter 7 External cards and devices
3.
Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using smart cards (select products only)
NOTE:
The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards.
A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input and output,
and they include security features to protect against tampering. Industry-standard smart cards are used with
the smart card reader (select products only).
A PIN is needed to gain access to the contents of the microchip. For more information about smart card
security features, access Help and Support by selecting Start > Help and Support.
Using smart cards (select products only)
41
Inserting a smart card
1.
Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.
2.
Follow the on-screen instructions for logging on to the computer using the smart card PIN.
Removing a smart card
▲
Grasp the edge of the smart card, and then pull it out of the smart card reader.
Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,
such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the device. For
more information about device-specific software, see the manufacturer's instructions. These instructions
may be provided with the software, on disc, or on the manufacturer’s website.
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also
have a USB charging port that provides power to an external device. An optional docking device or USB hub
provides additional USB ports that can be used with the computer.
42
Chapter 7 External cards and devices
Connecting a USB device
CAUTION:
▲
To reduce the risk of damage to a USB connector, use minimal force to connect the device.
Connect the USB cable for the device to the USB port.
NOTE: The following illustration may look slightly different than your computer.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know that the
device is recognized by the computer.
Removing a USB device
CAUTION:
device.
To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure
to safely remove the USB device.
1.
To remove a USB device, save your information and close all programs associated with the device.
2.
Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar, and then follow the on-screen instructions.
3.
Remove the device.
Using optional external devices
NOTE: For more information about required software and drivers, or to learn which computer port to use,
see the manufacturer's instructions.
To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that
the device is turned off and the AC power cord is unplugged.
Using optional external devices
43
1.
Connect the device to the computer.
2.
If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3.
Turn on the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. To
disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug
the AC power cord.
Using optional external drives
Removable external drives expand your options for storing and accessing information. A USB drive can be
added by connecting the drive to a USB port to the computer.
NOTE:
HP external USB optical drives should be connected to the powered USB port to the computer.
USB drives include the following types:
44
●
1.44-megabyte diskette drive
●
Hard drive module
●
External optical drive (CD, DVD, and Blu-ray)
●
MultiBay device
Chapter 7 External cards and devices
8
Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following
cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature
or humidity extremes.
Observe these precautions when handling drives:
●
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walkthrough devices and security wands. Airport conveyer belts and similar security devices that check
carry-on baggage use X-rays instead of magnetism and do not damage drives.
●
Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write
process is sensitive to vibration.
●
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the
screen to clear, or properly disconnect the external hard drive.
Using hard drives
CAUTION:
To prevent information loss or an unresponsive system:
Save your work and shut down the computer before adding or replacing a memory module or hard drive.
If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then
shut down the computer through the operating system.
Intel Smart Response Technology (select products only)
Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching feature that
significantly enhances computer system performance. SRT allows computers with an SSD mSATA module to
be used as cache memory between the system memory and hard disk drive. This provides the advantage of
having a hard disk drive (or a RAID volume) for maximum storage capacity while simultaneously delivering
SSD enhanced system performance experience.
If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable SRT, set the
RAID volume, and then enable SRT. To temporarily disable SRT:
1.
Select Start > All Programs > Intel > Intel Rapid Storage Technology.
2.
Click the Acceleration link, and then click the Disable Acceleration link.
3.
Wait for the Acceleration Mode to complete.
4.
Click the Reset to Available link.
IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change and then reenable SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID
volumes.
NOTE:
HP does not support SRT with self-encrypting drives (SEDs).
Handling drives
45
Improving hard drive performance
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive
means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to
locate files, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the
fragmented files and folders on the hard drive so that the system can run more efficiently.
NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run
on a monthly schedule, but you can defragment your computer manually at any time.
To run Disk Defragmenter:
1.
Connect the computer to AC power.
2.
Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.
3.
Click Defragment disk.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and
help the computer to run more efficiently.
To run Disk Cleanup:
1.
Click Start > All Programs > Accessories > System Tools > Disk Cleanup.
2.
Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●
You drop the computer.
●
You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard
protection.
NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D
DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by
HP 3D DriveGuard.
46
Chapter 8 Drives
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is
currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at
the far right of the taskbar, or in the Mobility Center.
Using RAID (select products only)
Redundant Arrays of Independent Disks (RAID) technology allows a computer to use two or more hard disks at
the same time. RAID treats multiple drives as one contiguous drive, either through hardware or software
settings. If multiple disks are set up to work together in this fashion, they are referred to as a RAID array. For
more information, see the HP website. To access the latest user guide, go to http://www.hp.com/support, and
select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using RAID (select products only)
47
9
Security
Protecting the computer
Standard security features provided by the Windows operating system and the non-Windows Computer Setup
utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all
password settings.
NOTE:
Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service
available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.absolute.com/en/
landing/partners/13/hp.
Computer risk
Security feature
Unauthorized use of the computer
HP Client Security, in combination with a password, smart
card, contactless card, registered face scenes, registered
fingerprints, Bluetooth, or PIN.
Unauthorized access to Computer Setup (f10)
BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive
DriveLock password or Automatic DriveLock password in
Computer Setup*
Unauthorized startup from an optional external optical drive (select
products only), optional external hard drive (select products only), or
internal network adapter
Boot options feature in Computer Setup*
Unauthorized access to a Windows user account
Windows user password
Unauthorized access to data
●
HP Drive Encryption software
●
Windows Defender
Unauthorized access to Computer Setup settings and other system
identification information
BIOS administrator password in Computer Setup*
Unauthorized removal of the computer
Security cable slot (used with an optional security cable)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in
Computer Setup.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer.
48
Chapter 9 Security
●
BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system
BIOS.
●
Automatic DriveLock passwords are enabled in Computer Setup.
●
Windows passwords are set only in the Windows operating system.
●
If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in
Computer Setup, you can use HP SpareKey to access the utility.
●
If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature. You can
also use the same password for more than one Computer Setup feature.
Use the following tips for creating and saving passwords:
●
When creating passwords, follow requirements set by the program.
●
Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
●
Use HP Client Security's Password Manager to store your user names and passwords for all of your
websites and applications. You can securely read them in the future if they cannot be remembered.
●
Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Password
Function
Administrator password*
Protects access to a Windows administrator-level account.
NOTE: Setting the Windows Administrator password does not set the BIOS Administrator
password.
User password*
Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, access Help and Support by selecting
Start > Help and Support.
Using passwords
49
Setting passwords in Computer Setup
Password
Function
BIOS administrator password*
Protects access to Computer Setup.
NOTE: If features have been enabled to prevent removing the BIOS administrator password, you
may not be able to remove it until those features have been disabled.
DriveLock master password*
Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove
DriveLock protection. This password is set under DriveLock Passwords during the enable process.
NOTE:
DriveLock user password*
A BIOS Administrator password must be set before you can set a DriveLock password.
Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock
Passwords during the enable process.
NOTE:
A BIOS Administrator password must be set before you can set a DriveLock password.
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and
then press enter.
4.
When prompted, type a password.
5.
When prompted, type the new password again to confirm.
6.
To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
50
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.
4.
When prompted, type your current password.
Chapter 9 Security
5.
When prompted, type your new password once and then again to confirm.
6.
To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Deleting a BIOS administrator password
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.
4.
When prompted, type your current password.
5.
When prompted for the new password, leave the field empty, and then press enter.
6.
When prompted to type your new password again, leave the field empty, and then press enter.
7.
To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator
password and another attempt with the on-screen keyboard that is displayed, you must restart the computer
and try again.
Managing a Computer Setup DriveLock password
CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password
must be entered to access the drive. The drive must be inserted into the computer or an advanced port
replicator in order for it to be accessed by the DriveLock passwords.
NOTE:
A BIOS Administrator password must be set before you can access the DriveLock features.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set
in Computer Setup. Note the following considerations about using DriveLock protection:
●
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the user password or the master password.
●
The owner of the user password should be the day-to-day user of the protected hard drive. The owner of
the master password may be either a system administrator or the day-to-day user.
Using passwords
51
●
The user password and the master password can be identical.
●
You can delete a user password or master password only by removing DriveLock protection from the
drive. DriveLock protection can be removed from the drive only with the master password.
Setting a DriveLock password
To set a DriveLock password in Computer Setup, follow these steps:
1.
Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is
displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Select BIOS Administrator, and then enter the BIOS Administrator password.
4.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then
press enter.
5.
Select Set DriveLock Password (global).
6.
Use a pointing device or the arrow keys to select the hard drive you want to protect, and then press
enter.
7.
Read the warning. To continue, select YES.
8.
When prompted, type a master password, and then press enter once, and then enter the master
password again to confirm.
9.
When prompted, type a user password, and then press enter once, and then enter the user password
again to confirm.
10. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation
field, and then press enter.
NOTE: The DriveLock confirmation is case sensitive.
11. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
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Chapter 9 Security
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used
to set the password), and then press enter.
After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps:
1.
Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is
displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Select BIOS Administrator, and then enter the BIOS Administrator password.
4.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then
press enter.
5.
Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.
6.
Use the arrow keys to select an internal hard drive, and then press enter.
7.
Use a pointing device or the arrow keys to select Change Password.
8.
When prompted, type the current master password, and then press enter.
9.
When prompted, type a new master password, and then press enter once, and then enter the master
password again to confirm.
10. When prompted, type the current user password, and then press enter.
11. When prompted, type a new user password, and then press enter once, and then enter the user
password again to confirm.
12. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Removing DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
1.
Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is
displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Select BIOS Administrator, and then enter the BIOS Administrator password.
4.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then
press enter.
5.
Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter.
Using passwords
53
6.
Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
7.
Use a pointing device or the arrow keys to select Disable protection.
8.
Type your master password, and then press enter.
9.
Clear the DriveLock password on restart check box, and then read the warning. To continue, select OK.
10. To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Using Computer Setup Automatic DriveLock
In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock
password is enabled, a random user password and a DriveLock master password will be created for you. When
any user passes the password credential, the same random user and DriveLock master password will be used
to unlock the drive.
NOTE:
A BIOS Administrator password must be set before you can access the Automatic DriveLock features.
Entering an Automatic DriveLock password
To enable an Automatic DriveLock password in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,
and then press enter.
4.
Enter the BIOS Administrator password, and then press enter.
5.
Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
6.
Read the warning. To continue, select YES.
7.
To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Removing Automatic DriveLock protection
To remove DriveLock protection in Computer Setup, follow these steps:
54
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Select BIOS Administrator, and then enter the BIOS Administrator password.
4.
Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,
and then press enter.
Chapter 9 Security
5.
Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
6.
Use a pointing device or the arrow keys to select Disable protection.
7.
To save your changes and exit Computer Setup, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
For more information about computer viruses, type viruses in the Search box in Help and Support.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of firewalls to consider:
●
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home or office network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file
sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently
resolve the problem, reconfigure the firewall.
Installing critical security updates
CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security
breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
Updates to the operating system and other software may have become available after the computer left the
factory. To be sure that all available updates are installed on the computer, observe these guidelines:
Using antivirus software
55
1.
Run Windows Update as soon as possible after you set up your computer.
2.
Run Windows Update monthly thereafter.
3.
Obtain updates to Windows and other Microsoft programs, as they are released, from the Microsoft
website and through the updates link in Help and Support.
Using HP Client Security (select products only)
HP Client Security software is preinstalled on select computer models. This software can be accessed through
Windows Control Panel. It provides security features that help protect against unauthorized access to the
computer, networks, and critical data. For more information, see the HP Client Security software Help.
Using HP Touchpoint Manager (select products only)
HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and
secure their company assets. HP Touchpoint Manager helps protect devices against malware and other
attacks, monitors device health, and enables customers to reduce time spent solving end-user device and
security issues. Customers can access the HP Touchpoint Web Portal, http://www.hptouchpointmanager.com,
to quickly download and install the software, which is highly cost effective relative to traditional in-house
solutions.
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in this
section. See Getting to know your computer on page 3 for the location of the security cable slot on your
computer.
56
1.
Loop the security cable around a secured object.
2.
Insert the key (1) into the cable lock (2).
3.
Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with
the key.
Chapter 9 Security
Using the fingerprint reader (select products only)
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader,
you must enroll your fingerprints in HP Client Security. Refer to the HP Client Security software Help.
After you enroll your fingerprints, you can use HP Client Security's Password Manager to store and fill in your
user names and passwords in supported websites and applications.
Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located on the right side of the palm rest.
Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations
require that you swipe your finger perpendicular to the metallic sensor. See Getting to know your computer
on page 3 for the location of the fingerprint reader on your computer.
Using the fingerprint reader (select products only)
57
10 Maintenance
Cleaning your computer
Use the following products to safely clean your computer:
●
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands).
●
Alcohol-free glass-cleaning fluid
●
Water with mild soap solution
●
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●
Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is turned on.
●
Turn off the computer.
●
Disconnect AC power.
●
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
the display is dry before closing the display.
Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.
NOTE:
58
When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Chapter 10 Maintenance
Cleaning the TouchPad, keyboard, or mouse
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION:
To prevent damage to internal components, do not allow liquids to drip between the keys.
●
To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one
of the cleaning solutions listed previously or use an acceptable disposable wipe.
●
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates
can resolve issues and bring new features and options to your computer. Technology is always changing, and
updating programs and drivers allows your computer to run the latest technology available. For example,
older graphics components might not work well with the most recent gaming software. Without the latest
driver, you would not be getting the most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic update notifications when they become available.
Using SoftPaq Download Manager
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP
business computers without requiring the SoftPaq number. Using this tool, you can easily search for
SoftPaqs, and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database
file containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify
one or more computer models to determine which SoftPaqs are available for download.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are
found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download
SoftPaqs, you must first download and install the program. Go to http://www.hp.com/go/sdm, and follow the
instructions to download and install SoftPaq Download Manager.
To download SoftPaqs:
▲
Select Start > All Programs > HP > HP SoftPaq Download Manager.
NOTE:
If prompted by User Account Control, click Yes.
Updating programs and drivers
59
11 Backup and recovery
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 60.
2.
Use Windows Backup and Recovery tools to perform the following:
●
Back up individual files and folders
●
Back up your entire hard drive (select products only)
●
Create system repair discs (select products only) with the installed optical drive (select products
only) or an optional external optical drive
●
Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See Backing
up your information on page 61.
Guidelines
●
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
●
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
60
Chapter 11 Backup and recovery
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select products only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
Store personal files in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated directories.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
Creating recovery media and backups
61
To create a backup using Windows Backup and Restore:
NOTE:
The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select products only),
or create system repair media (select products only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools (select products only): You can use the f11 recovery tools to recover your original
hard drive image. The image includes the Windows operating system and software programs installed at
the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select products only), you must purchase Windows 7 operating system media to reboot
the computer and repair the operating system. For additional information, see Using Windows 7 operating
system media on page 63.
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●
Recover individual files
●
Restore the computer to a previous system restore point
●
Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select products only),
or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
62
Chapter 11 Backup and recovery
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 63.
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Using f11 recovery tools (select products only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 63.
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
products only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
Performing a system recovery
63
To initiate recovery using a Windows 7 operating system DVD:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
5.
Click Next.
6.
Select Repair your computer.
7.
Follow the on-screen instructions.
After the repair is completed:
64
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Chapter 11 Backup and recovery
12 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
●
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
Tablets without keyboards:
▲
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup
65
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See Starting Computer Setup on page 65.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
Follow the on-screen instructions.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
66
Your password settings and security settings are not changed when you restore the factory settings.
Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup. See Starting Computer Setup on page 65.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 67.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support
Assistant.
2.
Make the selection for updates.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup
67
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
Select Start > Computer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
●
Tablets without keyboards:
▲
2.
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
68
1.
Start Computer Setup. See Starting Computer Setup on page 65.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
69
13 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Turn on or restart the computer, and quickly press esc.
2.
Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 70.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specific product
70
1.
Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.
Click Drivers & Downloads.
Chapter 13 Using HP PC Hardware Diagnostics (UEFI)
3.
Use the categories listed to find your product.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
71
14 Support
Contacting support
If the information provided in this user guide or Help and Support does not address your questions, you can
contact support. For support, go to http://www.hp.com/support, and select your country.
Here you can:
●
Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.
72
●
Find support telephone numbers.
●
Locate an HP service center.
Chapter 14 Support
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your
computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1)
Serial number
(2)
Product number
(3)
Warranty period
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings of some of the countries or regions in which the devices have been approved for use.
Labels
73
15 Specifications
●
Input power
●
Operating environment
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specifications.
Input Power
Rating
Operating voltage and current
19.5 V dc @ 7.7 A — Slim Smart 150 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
NOTE:
The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor
Metric
U.S.
Operating (writing to optical disc)
5°C to 35°C
41°F to 95°F
Nonoperating
-20°C to 60°C
-4°F to 140°F
Operating
10% to 90%
10% to 90%
Nonoperating
5% to 95%
5% to 95%
Operating
-15 m to 3,048 m
-50 ft to 10,000 ft
Nonoperating
-15 m to 12,192 m
-50 ft to 40,000 ft
Temperature
Relative humidity (noncondensing)
Maximum altitude (unpressurized)
74
Chapter 15 Specifications
16 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE:
Support is in English only.
Supported assistive technologies
75
A
Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment
safe.
●
Prepare the computer for traveling or shipping:
◦
Back up your information to an external drive.
◦
Remove all discs and all external media cards, such as memory cards, from the computer.
◦
Turn off and then disconnect all external devices.
◦
Shut down the computer.
●
Take along a backup of your information. Keep the backup separate on the computer.
●
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your bags.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
●
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you are allowed to use your computer. In-flight computer use is at the discretion of the airline.
●
If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
If the computer has a wireless device installed, the use of these devices may be restricted in some
environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask
for authorization to use your computer before you turn it on.
●
If you are traveling internationally, follow these suggestions:
◦
Check the computer-related customs regulations for each country or region on your itinerary.
◦
Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
76
Appendix A Traveling with or shipping your computer
B
Troubleshooting
Troubleshooting resources
●
Access website links and additional information about the computer through Help and Support. To
access Help and Support, select Start > Help and Support.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools
that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support,
go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may help you
determine why the computer does not start up:
●
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that
the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.
●
If the computer is plugged into an external power source other than an AC outlet, plug the computer into
an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings may be the
cause:
●
The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an
energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer
is on but is not in use, or when the computer has reached a low battery level. To change these and other
power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far
right of the taskbar, and then click Preferences.
●
The computer may not be set to display the image on the computer screen. To transfer the image to the
computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is
connected to the computer, the image can be displayed on the computer screen or the external display,
Troubleshooting resources
77
or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the
computer display, one or more external displays, and simultaneous display on all devices.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, restart the computer. Click Start, click the arrow next
to Shut down, and then select Restart. If you cannot restart the computer using this procedure, see the next
section, The computer is on but not responding on page 78.
The computer is on but not responding
If the computer is turned on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION:
Emergency shutdown procedures result in the loss of unsaved information.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually
warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to
keep all vents free from obstructions while you are using the computer.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
●
Turn on the device according to the manufacturer's instructions.
●
Be sure that all device connections are secure.
●
Be sure that the device is receiving electrical power.
●
Be sure that the device, especially if it is older, is compatible with the operating system.
●
Be sure that the correct drivers are installed and updated.
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
●
78
To enable or disable a wireless or wired network device, click the Network Connection icon on the
Windows desktop in the notification area, at the far right of the taskbar. To enable a device, click on the
Appendix B Troubleshooting
device name, and then click Connect. To disable the device, click on the device name, and then click
Disconnect.
●
Be sure that the wireless device is turned on.
●
Be sure that the computer wireless antennas are free from obstructions.
●
Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are
on.
●
Be sure that the wireless router or access point is properly connected to its power adapter and to the
cable or DSL modem, and that the lights are on.
●
Disconnect and then reconnect all cables, and turn the power off and then back on.
A disc does not play
●
Save your work and close all open programs before playing a CD or a DVD.
●
Log off the Internet before playing a CD or a DVD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe
from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at
many electronics stores.
●
Disable Sleep mode before playing the disc.
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want
to continue. If this message is displayed, click No. After you click No, the computer may behave in either
of the following ways:
◦
Playback may resume.
– or –
◦
The playback window in the multimedia program may close. To return to playing the disc, click the
Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the
program and then restart it.
A movie is not visible on an external display
1.
If both the computer display and an external display are turned on, press fn+f4 one or more times to
switch between the 2 displays.
2.
Configure the monitor settings to make the external display primary:
a.
From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen
resolution.
b.
Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as the
secondary display.
Resolving issues
79
The process of burning a disc does not begin, or it stops before completion
80
●
Be sure that all other programs are closed.
●
Turn off Sleep mode.
●
Be sure that you are using the right kind of disc for your drive.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from your hard drive.
Appendix B Troubleshooting
C
Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
●
If removal or installation instructions direct you to unplug the computer, unplug it after being properly
grounded and before removing a cover.
●
Keep components in their electrostatic-safe containers until you are ready to install them.
●
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
●
Before handling components, discharge static electricity by touching an unpainted metal surface of the
component.
●
If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or installation,
contact HP support.
81
Index
Symbols/Numerics
2-finger click TouchPad gestures 20
2-finger pinch zoom TouchPad
gesture 20
A
AC adapter, testing 37
accessibility 75
administrator password 49
antivirus software 55
audio functions, checking 25
audio-in (microphone) jack,
identifying 3
audio-out (headphone) jack,
identifying 3
Automatic DriveLock password
entering 54
removing 54
B
Backup and Restore 62
backup tools 60
backups
creating 61
recovering 62
battery
conserving power 36
discharging 35
displaying remaining charge 35
low battery levels 36
Battery Check 35
battery information, finding 35
battery light 4, 11
battery power 34
BIOS
determining version 67
downloading an update 67
updating 67
Bluetooth device 12, 16
Bluetooth label 73
buttons
center pointing stick 6
center TouchPad 6
left pointing stick 6
left TouchPad 6
82
Index
media 24
power 8, 32
right pointing stick 6
right TouchPad 6
TouchPad on/off 6
volume 24
volume mute 8
Windows button 9
wireless 8
C
cables
USB 43
caps lock light, identifying 7
caring for your computer 58
checking audio functions 25
cleaning your computer 58
components
bottom 10
display 5
front 10
left side 4
right side 3
top 6
Computer Setup
BIOS administrator password 50
DriveLock password 51
navigating and selecting 65
restoring factory settings 66
computer, traveling 76
configuring
audio for HDMI 28
connecting to a WLAN 15
connector, power 4
conservation, power 36
corporate WLAN connection 15
critical battery level 32
critical updates, software 55
D
Disk Cleanup software 46
Disk Defragmenter software 46
display image, switching 22
drive media 33
DriveLock password
changing 53
description 51
entering 53
removing 53
setting 52
Driver Recovery DVD,
creating 60
using for restore 63
drives
external 44
handling 45
hard 44
optical 44
using 45
dual graphics 38
E
electrostatic discharge 81
esc key, identifying 9
external AC power, using 36
external devices 43
external drive 44
external monitor port 4, 27
F
f11 recovery 63
fingerprint reader 57
fingerprint reader, identifying
firewall software 55
fn key, identifying 9, 22
function keys, identifying 9
G
GPS 16
graphics modes, switching
H
hard drive
external 44
HP 3D DriveGuard 46
hard drive light 47
hard drive light, identifying
hard drive recovery 63
8
38
11
HDMI port
identifying 3
HDMI port, connecting 27
HDMI, configuring audio 28
headphone (audio-out) jack 3
headphones and microphones,
connecting 25
Hibernation
exiting 33
initiating 33
high-definition devices, connecting
27, 29, 31
hot keys
adjusting volume 23
decrease screen brightness 23
decreasing speaker sound 23
description 22
increase screen brightness 23
increasing speaker sound 23
keyboard backlight 22
microphone mute 23
Sleep 22
switching screen image 22
using 22
hot keys, media 24
HP 3D DriveGuard 46
HP Client Security 56
HP Mobile Connect 16
HP PC Hardware Diagnostics (UEFI)
using 70
HP Recovery Disc Creator, using 60
HP Recovery partition
checking for presence 63
using for recovery 63
hubs 42
I
input power 74
integrated numeric keypad,
identifying 9, 23
Intel Wireless Display 29
Internet connection setup 14
issues, resolving 77
J
jacks
audio-in (microphone) 3
audio-out (headphone) 3
network 4
RJ-45 (network) 4
Java Card
defined 41
inserting 42
removing 42
K
keyboard backlight 22
keyboard hot keys, identifying
keypad
integrated numeric 9
keypad, external
num lock 23
using 23
keypads, identifying 23
keys
esc 9
fn 9
function 9
media 24
volume 24
L
labels
Bluetooth 73
Microsoft Certificate of
Authenticity 73
regulatory 73
serial number 73
wireless certification 73
WLAN 73
legacy support, USB 65
lights
battery 4, 11
caps lock 7
hard drive 11
microphone mute 7
num lock 7
power 7, 10
RJ-45 (network) status 4
TouchPad 7
webcam 5
wireless 7, 10
lights, hard drive 47
low battery level 36
M
maintenance
Disk Cleanup 46
Disk Defragmenter 46
media activity controls 24
media hot keys 24
22
memory card
inserting 40
removing 40
supported formats 40
memory card reader, identifying 5
microphone (audio-in) jack,
identifying 3
microphone mute key, identifying
23
microphone mute light, identifying
7
microphones, identifying 5
Microsoft Certificate of Authenticity
label 73
Miracast 31
mouse, external
setting preferences 18
MultiStream Transport 30
N
network jack, identifying 4
num lk key, identifying 23
num lock light 7
num lock, external keypad 23
O
operating environment 74
optical drive 44
optional external devices, using
43
P
passwords
administrator 49
BIOS administrator 50
DriveLock 51
user 49
pointing devices, setting
preferences 18
pointing stick 6
ports
external monitor 4, 27
HDMI 3, 27
Intel Wireless Display 29
Miracast 31
Thunderbolt 28
USB 3.0 3
USB 3.0 charging (powered) 4
USB Type-C (Thunderbolt-3enabled) 3
VGA 27
Index
83
power
battery 34
conserving 36
options 32
power button 32
power button, identifying 8
power connector, identifying 4
power lights 7, 10
power switch 32
power-saving states 32
product name and number,
computer 73
public WLAN connection 15
R
RAID 47
readable media 33
reader
smart card 3
readers
memory card 5
recovery media, creating 60
recovery media, using for restore
63
recovery partition 63
recovery tools 60
recovery tools, Windows 62
recovery, system 62
regulatory information
regulatory label 73
wireless certification labels 73
restoring the hard drive 63
RJ-45 (network) jack, identifying 4
RJ-45 (network) lights, identifying
4
rotating TouchPad gesture 21
S
screen brightness keys 23
screen image, switching 22
scrolling TouchPad gesture 20
security cable slot, identifying 4
security, wireless 15
serial number 73
serial number, computer 73
setting password protection on
wakeup 34
setting power options 32
setup of WLAN 14
84
Index
setup utility
navigating and selecting 65
restoring factory settings 66
shutdown 32
Sleep
exiting 33
initiating 33
slots
security cable 4
smart card
defined 41
inserting 42
removing 42
smart card reader, identifying 3
SoftPaqs, downloading 59
software
antivirus 55
critical updates 55
Disk Cleanup 46
Disk Defragmenter 46
firewall 55
speakers, identifying 10, 11
Startup Repair, using 62
Sure Start
using 69
switch, power 32
switchable graphics 38
T
testing an AC adapter 37
Thunderbolt port, connecting 28
TouchPad
buttons 6
using 18
TouchPad gestures
2-finger click 20
2-finger pinch zoom 20
rotating 21
scrolling 20
using 18
TouchPad light, identifying 7
TouchPad zone
identifying 6
TPM settings 68
traveling with the computer 73, 76
troubleshooting
disc burning 80
disc play 79
troubleshooting, external display
79
turning off the computer
32
U
unresponsive system 32
USB 3.0 charging (powered) port,
identifying 4
USB 3.0 port 3
USB cable, connecting 43
USB devices
connecting 43
description 42
removing 43
USB hubs 42
USB legacy support 65
USB ports, identifying 3
USB Type-C (Thunderbolt-3-enabled)
ports, identifying 3
user password 49
using
external AC power 36
power-saving states 32
V
vents, identifying 10
VGA port, connecting 27
video 26
volume
adjusting 24
buttons 24
keys 24
volume keys, identifying 23
volume mute button 8
W
webcam 5, 25
webcam light, identifying 5
webcam, identifying 5
Windows 7 operating system DVD
creating 60
using for restore 63
Windows 7 operating system media
creating 60
using for restore 63
Windows button, identifying 9
Windows Startup Repair, using 62
wired displays, discovering and
connecting 30
wireless antennas
WLAN 5
WWAN 5
wireless button 8, 12
wireless certification label 73
wireless controls
button 12
operating system 12
wireless light 7, 10, 12
wireless network (WLAN)
connecting 15
corporate WLAN connection 15
equipment needed 14
functional range 15
public WLAN connection 15
security 15
using 13
WLAN antennas, identifying 5
WLAN device 13, 73
WLAN label 73
writable media 33
WWAN antennas, identifying 5
WWAN device 12, 15
Index
85
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