HP | ZBook 17 G2 Mobile Workstation | HP ZBook 17 G2 Mobile Workstation

HP ZBook 17 G2 Mobile Workstation
HP ZBook 17 G2 Mobile Workstation
Maintenance and Service Guide
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc.under license.
Intel and Core are trademarks or registered
trademarks of Intel Corporation in the United
States and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: July 2015
First Edition: September 2014
Document Part number: 774963-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. Your computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Important Notice about Customer Self-Repair Parts
CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void the computer warranty.
iii
iv
Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v
vi
Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 8
Display ................................................................................................................................................................... 8
Buttons and speakers ............................................................................................................................................ 9
Keys ...................................................................................................................................................................... 11
Lights ................................................................................................................................................................... 12
TouchPad ............................................................................................................................................................. 13
Front ..................................................................................................................................................................... 14
Left ....................................................................................................................................................................... 15
Right ..................................................................................................................................................................... 16
Rear ...................................................................................................................................................................... 17
Bottom ................................................................................................................................................................. 18
3 Illustrated parts catalog .............................................................................................................................. 20
Service tag ........................................................................................................................................................... 20
PCID label ............................................................................................................................................................. 21
Windows 8 models ............................................................................................................................ 21
Non-Windows 8 models .................................................................................................................... 22
Computer major components ............................................................................................................................. 23
Display assembly components ........................................................................................................................... 29
Bracket Kit ........................................................................................................................................................... 31
Cable Kit ............................................................................................................................................................... 32
Plastics Kit ........................................................................................................................................................... 33
Mass storage devices .......................................................................................................................................... 34
Miscellaneous parts ............................................................................................................................................. 35
4 Removal and replacement procedures preliminary requirements .................................................................... 37
Tools required ...................................................................................................................................................... 37
Service considerations ........................................................................................................................................ 37
Plastic parts ....................................................................................................................................... 37
Cables and and pointing stick connectors ........................................................................................ 37
Drive handling ................................................................................................................................... 38
Grounding guidelines ........................................................................................................................................... 38
Electrostatic discharge damage ....................................................................................................... 38
Packaging and transporting guidelines ......................................................................... 39
vii
Workstation guidelines ................................................................................................... 39
Equipment guidelines ..................................................................................................... 40
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 41
Component replacement procedures ................................................................................................................. 41
Battery ............................................................................................................................................... 41
SIM card ............................................................................................................................................. 42
Service cover ..................................................................................................................................... 43
Hard drives, primary and secondary ................................................................................................. 44
Solid-state drive ................................................................................................................................ 46
WLAN module .................................................................................................................................... 47
WWAN module ................................................................................................................................... 49
RTC battery ........................................................................................................................................ 51
Optical drive ...................................................................................................................................... 52
Upgrade Bay hard drive ..................................................................................................................... 54
Expansion memory module .............................................................................................................. 56
Keyboard ........................................................................................................................................... 57
Primary memory module .................................................................................................................. 60
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 62
Component replacement procedures ................................................................................................................. 62
Display bezel ..................................................................................................................................... 62
Display panel ..................................................................................................................................... 64
Webcam/microphone module .......................................................................................................... 66
Top cover ........................................................................................................................................... 67
Multifunction board ........................................................................................................................... 71
Speakers ............................................................................................................................................ 73
Fingerprint reader ............................................................................................................................. 74
Power button board .......................................................................................................................... 75
Display assembly .............................................................................................................................. 77
ExpressCard assembly ...................................................................................................................... 82
Smart Card reader ............................................................................................................................. 83
Audio/USB board ............................................................................................................................... 84
Processor heat sink ........................................................................................................................... 86
Processor ........................................................................................................................................... 89
Graphics subsystem heat sink .......................................................................................................... 91
Graphics board .................................................................................................................................. 94
Power connector cable ...................................................................................................................... 96
System board .................................................................................................................................... 97
viii
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ....................................................................... 101
Using Computer Setup ....................................................................................................................................... 101
Starting Computer Setup ................................................................................................................ 101
Navigating and selecting in Computer Setup ................................................................................. 102
Restoring factory settings in Computer Setup ............................................................................... 102
Updating the BIOS ........................................................................................................................... 103
Determining the BIOS ................................................................................................... 103
Downloading a BIOS update ......................................................................................... 103
Changing the boot order using the f9 prompt ................................................................................ 104
TPM BIOS settings (select products only) ......................................................................................................... 105
Using HP Sure Start (select products only) ....................................................................................................... 105
8 HP PC Hardware Diagnostics (UEFI) – Windows 10 ......................................................................................... 106
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 107
9 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 ....................................................... 108
Using Computer Setup ....................................................................................................................................... 108
Starting Computer Setup ................................................................................................................ 108
Navigating and selecting in Computer Setup ................................................................................. 108
Restoring default settings in Computer Setup ............................................................................... 109
Updating the BIOS ........................................................................................................................... 110
Determining the BIOS version ...................................................................................... 110
Downloading a BIOS update ......................................................................................... 110
Using MultiBoot ................................................................................................................................................. 111
About the boot device order ........................................................................................................... 111
Choosing MultiBoot preferences .................................................................................................... 111
Setting a new boot order in Computer Setup .............................................................. 112
Dynamically choosing a boot device using the f9 prompt ........................................... 112
Setting a MultiBoot Express prompt ............................................................................ 113
Entering MultiBoot Express preferences ..................................................................... 113
Using System Diagnostics ................................................................................................................................. 114
10 Computer Setup (BIOS), MultiBoot, and UEFI – Windows 7 ........................................................................... 115
Using Computer Setup ....................................................................................................................................... 115
Starting Computer Setup ................................................................................................................ 115
Navigating and selecting in Computer Setup ................................................................................. 115
Restoring default settings in Computer Setup ............................................................................... 116
Updating the BIOS ........................................................................................................................... 116
Determining the BIOS version ...................................................................................... 117
Downloading a BIOS update ......................................................................................... 117
ix
Using MultiBoot ................................................................................................................................................. 118
About the boot device order ........................................................................................................... 118
Choosing MultiBoot preferences .................................................................................................... 118
Setting a new boot order in Computer Setup .............................................................. 119
Dynamically choosing a boot device using the f9 prompt ........................................... 119
Setting a MultiBoot Express prompt ............................................................................ 119
Entering MultiBoot Express preferences ..................................................................... 120
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 120
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 120
11 Computer Setup (BIOS) and Advanced System Diagnostics – SUSE Linux ....................................................... 121
Starting Computer Setup .................................................................................................................................. 121
Using Computer Setup ....................................................................................................................................... 121
Navigating and selecting in Computer Setup ................................................................................. 121
Restoring default settings in Computer Setup ............................................................................... 122
Updating the BIOS .............................................................................................................................................. 122
Determining the BIOS version ......................................................................................................... 123
Downloading a BIOS update ........................................................................................................... 123
Using Advanced System Diagnostics ................................................................................................................ 124
12 Specifications .......................................................................................................................................... 125
Computer specifications .................................................................................................................................... 125
13 Backup and recovery – Windows 10 ........................................................................................................... 126
Creating recovery media and backups .............................................................................................................. 126
Creating HP Recovery media (select products only) ...................................................................... 127
Using Windows Tools ........................................................................................................................................ 128
Restore and recovery ........................................................................................................................................ 128
Recovering using HP Recovery Manager ........................................................................................ 129
What you need to know before you get started .......................................................... 129
Using the HP Recovery partition (select products only) .............................................. 130
Using HP Recovery media to recover ........................................................................... 130
Changing the computer boot order .............................................................................. 131
Removing the HP Recovery partition (select products only) ....................................... 131
14 Backup and recovery – Windows 8 ............................................................................................................. 132
Backing up your information ............................................................................................................................. 132
Performing a system recovery .......................................................................................................................... 134
Using f11 recovery tools ................................................................................................................. 134
Using Windows 8 operating system media (purchased separately) ............................................. 135
x
Using Windows Refresh for quick and easy recovery .................................................................... 136
Remove everything and reinstall Windows .................................................................................... 136
Using HP Software Setup ................................................................................................................ 137
15 Backup and recovery – Windows 7 ............................................................................................................. 138
Creating recovery media and backups .............................................................................................................. 138
Guidelines ........................................................................................................................................ 139
Creating recovery media with HP Recovery Disc Creator ............................................................... 139
Creating recovery media .............................................................................................. 139
Backing up your information .......................................................................................................... 140
Performing a system recovery .......................................................................................................................... 140
Using the Windows recovery tools ................................................................................................. 141
Using f11 recovery tools (select models only) ............................................................................... 142
Using Windows 7 operating system media .................................................................................... 142
16 Backup and Recovery – SUSE Linux ............................................................................................................ 144
Creating backups ............................................................................................................................................... 144
Creating restore media ...................................................................................................................................... 144
Backing up your information ............................................................................................................................. 144
Performing a system recovery .......................................................................................................................... 145
Remove everything and reinstall SLED ............................................................................................................. 146
17 Statement of memory volatility ................................................................................................................ 147
Nonvolatile memory usage ............................................................................................................................... 148
Questions and answers ..................................................................................................................................... 150
Using HP Sure Start (select models only) ......................................................................................................... 152
18 Power cord set requirements .................................................................................................................... 153
Requirements for all countries ......................................................................................................................... 153
Requirements for specific countries and regions ............................................................................................. 153
19 Recycling ................................................................................................................................................ 155
Index ........................................................................................................................................................... 156
xi
xii
1
Product description
Category
Description
Product Name
HP ZBook 17 G2 Mobile Workstation
Processors
●
Intel® Core™ i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 8 threads, 57-W)
●
Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 8 threads, 47-W)
●
Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 8 threads, 47-W)
●
Intel Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 8 threads, 47-W)
●
Intel Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache,
dual core, 4 threads, 37-W)
●
Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache,
dual core, 4 threads, 37-W)
●
Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache,
dual core, 4 threads, 37-W)
Chipset
Mobile Intel QM87 chipset
Graphics
Support for the following graphics subsystem boards (all feature OpenGL driver support, hybrid
(switchable) graphics, DisplayPort 1.2, up to 4 total displays (through APR), and NVIDIA Mosaic
Technology):
Display
Memory
●
NVIDIA Quadro K610M, N15E-Q2, 1 GB dedicated GDDR5 video memory
●
NVIDIA Quadro K3100M, N15E-Q1, 4 GB dedicated GDDR5 video memory
●
NVIDIA Quadro K4100M, N15E-Q3, 4 GB dedicated GDDR5 video memory
●
NVIDIA Quadro K5100M, N15E-Q5, 8 GB dedicated GDDR5 video memory
All displays are 16:9 aspect ratio, 7.2-mm, wedge design, low-voltage differential signalling (LVDS) panels
●
17.3-in, high definition plus (HD+), 1600×900, Anti-Glare (AG), light-emitting diode (LED), SVA, with
or without webcam
●
17.3-in, full high definition (FHD), 1920×1080, AG, LED, WVA, with or without webcam
4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 32,768 MB of system RAM
DDR3L 1600-MHz PC3-12800 SODIMMs
Supports the following configurations:
●
32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor
●
16384 MB total system memory (8192 x 2)
●
16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor
1
Category
Description
Memory (continued)
Supports the following configurations:
●
12288 MB total system memory (8192 + 4096)
●
8192 MB total system memory (8192 × 1)
●
8192 MB total system memory (4096 × 2)
●
4096 MB total system memory (4096 × 1)
●
4096 MB total system memory (2048 × 2)
●
2048 MB total system memory (2048 × 1)
Mini card SSD
128 GB
Primary storage
Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5 in) solid-state
drive for primary and secondary storage.
Supports 3D DriveGuard
Supports toolless remove mechanism
Supports the following Serial ATA (SATA) drives:
●
1-TB, 7200-RPM, SATA, 9.5-mm
●
1-TB, 5400-RPM, SATA, 7.0-mm
●
750-GB, 7200-RPM, SATA, 7.0-mm
●
500-GB, 7200-RPM, SATA, 7.0-mm
●
500-GB, 7200-RPM, self-encrypting drive (SED), 7.0-mm
●
500-GB, 5400-RPM, SATA, FIPS, 7.0-mm
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
Secondary storage
●
512 GB, SATA-3
●
256 GB, SATA-3, SED, Opal2
●
256 GB, SATA-3, SED, Opal1
●
256 GB, SATA-3
●
240 GB, SATA-3
●
180 GB, SATA-3
●
128 GB, SATA-3
Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5 in) solid-state
drive for primary and secondary storage.
Supports the following SATA drives:
●
1-TB, 7200-RPM, SATA, 9.5-mm
●
1-TB, 5400-RPM, SATA, 7.0-mm
●
750-GB, 7200-RPM, SATA, 7.0-mm
●
500-GB, 7200-RPM, SATA, 7.0-mm
●
500-GB, 7200-RPM, SED, 7.0-mm
●
500-GB, 5400-RPM, SATA, FIPS, 7.0-mm
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
2
Chapter 1 Product description
Category
Description
Secondary storage
(continued)
●
512 GB, SATA-3
●
256 GB, SATA-3, SED, Opal2
●
256 GB, SATA-3, SED, Opal1
●
256 GB, SATA-3
●
240 GB, SATA-3
●
180 GB, SATA-3
●
128 GB, SATA-3
Upgrade bay
Support for RAID 0/1/5
Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in) hard drives:
●
750 GB, 5400 rpm
●
512 GB SATA III SSD
●
256 GB SATA III SSD, SED
Supports the following 9.5 mm (0.37 in) SATA optical drives:
●
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
●
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●
DVD±RW SuperMulti Double-Layer Drive
Supports no drive option
Audio and video
Integrated dual-array microphone
High-definition (HD) audio with DTS Studio Sound
2 stereo speakers
Integrated 720p HD webcam
Supports no camera option
Ethernet
Intel I217-LM Gigabit Network Connection
Power optimizer support
Intel Stable Image Platform Program (SIPP)
Ethernet cable not included
Wireless
Integrated wireless local area network (WLAN) options by way of the following wireless modules:
●
WLAN Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
WLAN Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi adapter
WLAN antennas (2) built into display assembly
Support for no WLAN option
Integrated wireless wide area network (WWAN) options by way of the following wireless modules: (not
available on computer models with Dream Color displays)
●
HP lt4211 LTE/EV-DO/HSPA+ 4G Module
3
Category
Description
Wireless (continued)
●
HP lt4112 LTE/HSPA+ Mobile Broadband Module
●
HP hs3110 HSPA+ Mobile Broadband Module
WWAN antennas (2) built into display assembly
Support for no WWAN option
Security provided by subscriber identify module (SIM) card
External media card
One ExpressCard slot, 54 mm
Integrated SD UHS-II flash media slot
Supports next generation SD (Secure Digital). Backward compatible with SDHC, SDXC.
Ports
Multi-pin AC port
Combo mic-in/Stereo headphone jack
DisplayPort 1.2
Mini DisplayPort with pass through DP 1.2 support
Docking connector
Secondary battery connector
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (3)
USB 2.0 (1)
USB 3.0 charging port (1)
VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75 GHz (hot plug/unplug with autodetect)
Docking
Keyboard/pointing
devices
Supports the following docking stations:
●
HP Docking Station
●
HP Advanced Docking Station
Full sized, backlit or non-backlit, chiclet (island-style) keyboard with separate numeric keypad:
Spill-resistant with drain
Dura Keys
Touchpad includes DuraPad coating; glass with chemical etched surface; image sensor
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
Touchpad supports two-way scroll with legend
Taps enabled as default
Power requirements
Supports the following AC adapters with localized cable plug support:
●
230W HP Smart AC adapter
●
200W HP Smart AC adapter
●
3-wire plug (with ground pin)
Support for the following batteries:
4
Chapter 1 Product description
Category
Description
Power requirements
(continued)
●
8-cell, 2.80-AHr, 83-WHr, Li-ion battery
●
8-cell, 2.80-AHr, 75-WHr, Li-ion battery
Security
Integrated fingerprint reader
Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Operating system
Preinstalled operating systems
Windows 10:
●
Windows 10 Home 64-bit Chinese Market CPPP
●
Windows 10 Home 64-bit High-End
●
Windows 10 Home 64-bit High-End Single Language
●
Windows 10 Home 64-bit High-End Chinese Market (supported in the People’s Republic of China)
●
Windows 10 Professional 64-bit
●
Windows 10 Professional 64-bit downgradable to Windows 7 64-bit
Windows 8
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit image
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit image MSNA
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Professional 64-bit MSNA
●
Windows 8.1 Professional 64-bit for Education
●
Windows 8.1 Emerging Markets 64-bit (not available on computer models equipped with an Intel i7
processor and more than 4.0-GB system memory or on computer models equipped with an FHD
display assembly and more than or equal to 8.0-GB system memory)
●
Windows 8.1 Multilanguage 64-bit (not available on computer models equipped with an Intel i7
processor and more than 4.0-GB system memory or on computer models equipped with an FHD
display assembly and more than or equal to 8.0-GB system memory)
●
Windows 8.1 Chinese 64-bit (supported only in the People’s Republic of China; not available on
computer models equipped with an Intel i7 processor and more than 4.0-GB system memory or on
computer models equipped with an FHD display assembly and more than or equal to 8.0-GB system
memory)
●
Windows 8.1 Chinese 64-bit CPPP (supported only in the People’s Republic of China)
●
Windows 8.1 Emerging Marketing 64-bit Home High End (available only on computer models
equipped with an Intel i7 processor and more than 4.0-GB system memory or on computer models
equipped with an FHD display assembly and more than or equal to 8.0-GB system memory)
●
Windows 8.1 Multilanguage 64-bit Home High End (available only on computer models equipped
with an Intel i7 processor and more than 4.0-GB system memory or on computer models equipped
with an FHD display assembly and more than or equal to 8.0-GB system memory)
Windows 7
●
Windows 7 Professional 64-bit
●
Windows 7 Professional 64-bit MSNA
5
Category
Description
Operating system
(continued)
Preinstalled operating systems (continued)
Non-Windows operating systems
●
FreeDOS 2.0
●
Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available in models with WWAN or Blu ray drives)
Restore media:
DRDVD:
●
DRDVD Windows 10 (available with any Windows 10 loc, required with any Windows 10 Professional
downgrade OS)
●
DRDVD Windows 8.1 (available with any Windows 8.1 loc, required with any Windows 8.1
Professional downgrade OS)
●
DRDVD Windows 7, Service Pack 1 (available with any Windows 10, Windows 8.1, or Windows 7
Professional downgrade loc)
●
SRDVD (available with Unbuntu Linux operating system)
OSDVD:
●
Windows 8.1 64-bit (for service only)
●
Windows 8.1 Country-specific 64-bit (for service only)
●
Windows 8.1 Emerging Market 64-bit (for service only)
●
Windows 8.1 Professional 64-bit (only available and required with Windows 8.1 downgrade
operating system, not available in Asia Pacific countries or regions and the People’s Republic of
China)
●
Windows 7 Professional 64-bit, Service Pack 1 (available with any Windows 10, Windows 8.1, or
Windows 7 Professional Downgrade, except in Asia Pacific countries or regions and the People’s
Republic of China)
Certified: Microsoft WHQL
Web-only support:
Serviceability
Serviceability
(continued)
6
Chapter 1 Product description
●
Windows 10 Enterprise
●
Windows 8.1 Enterprise 64-bit
●
Windows 7 Ultimate 64-bit, Service Pack 1
●
Windows 7 Ultimate 32-bit, Service Pack 1
●
Windows 7 Enterprise 64-bit, Service Pack 1
●
Windows 7 Enterprise 32-bit, Service Pack 1
●
Windows 7 Professional 32-bit, Service Pack 1
End-user replaceable parts:
●
Memory module
●
Optical drive
●
Hard drive/SSD
●
Battery
●
AC adapter
●
Keyboard
●
WLAN module
Category
Description
●
WWAN module
●
mSATA
7
2
External component identification
Display
Component
Description
(1)
WLAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with WLANs.
(2)
WWAN antennas (2)* (select Windows
models only)
Send and receive wireless signals to communicate with WWANs.
(3)
Internal microphones (2)
Record sound.
(4)
Webcam light (select models only)
On: The webcam is in use.
(5)
Webcam (select models only)
Records video and captures still photographs.
For information on using the webcam:
(6)
8
Internal display switch
Chapter 2 External component identification
●
Windows 10 – Type camera in the taskbar search box, and
then select Camera.
●
Windows 8 – Access HP Support Assistant. To access HP
Support Assistant on the Start screen, select the HP Support
Assistant app.
●
Windows 7 – Select Start > All Programs > Communication
and Chat > HP WebCam.
Turns off the display or initiates Sleep (Windows)/Suspend (Linux) if
the display is closed while the power is on.
Component
Description
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Windows 10:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
Windows 8 or Windows 7:
▲
Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Buttons and speakers
Component
(1)
Description
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate
Sleep (Windows)/Suspend (Linux).
Buttons and speakers
9
Component
Description
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep (Windows)/Suspend (Linux).
●
When the computer is in Hibernation, press the button briefly
to exit Hibernation.
CAUTION: Pressing and holding down the power button will result
in the loss of unsaved information.
If the computer has stopped responding and operating system
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
Windows 10: Type power in the taskbar search box, and then select
Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
Windows 8: See your power options. From the Start screen, type
power, select Settings, and then select Power Options.
Windows 7: See your power options. Select Start > Control Panel >
System and Settings > Power Options.
Linux:
10
1.
Select Computer > Control Center.
2.
In the left pane, click System, and then click Power
Management in the right pane.
(2)
Speakers (2)
Produce sound.
(3)
Wireless button
Turns the wireless feature on or off but does not establish a
wireless connection.
(4)
Volume mute button
Mutes and restores speaker sound.
(5)
Fingerprint reader
Allows a fingerprint logon to the operating system, instead of a
password logon.
Chapter 2 External component identification
Keys
Component
(1)
Description
esc key
NOTE:
Windows models only.
Displays system information when pressed in combination with the
fn key.
(2)
fn key
Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or the
b key.
(3)
Windows key
Opens the Start menu.
NOTE:
NOTE:
(3)
Windows 10 models only.
Pressing the Windows key again will close the Start menu.
Windows button
Windows 8:
NOTE:
only.
Returns you to the Start screen from an open app or the Windows
desktop.
Windows 8 and Windows 7 models
NOTE: Pressing the Windows button again will return you to the
previous screen.
Windows 7:
Displays the Windows Start menu.
(4)
Function keys
Execute frequently used system functions when pressed in
combination with the fn key.
(5)
num lk key
Windows 10 and Windows 8:
Turns the embedded numeric keypad on and off when pressed in
combination with the fn key. Alternates between the navigational
and numeric functions on the integrated numeric keypad.
Windows 7 and Linux:
Alternates between the navigational and numeric functions on the
integrated numeric keypad.
(6)
Integrated numeric keypad
When num lk has been enabled, it can be used like an external
numeric keypad.
Keys
11
Lights
Component
(1)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state (Windows) or
Suspend state (Linux).
●
Off: The computer is off.
(2)
Caps lock light
On: Caps lock is on.
(3)
TouchPad light
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
Amber: microphone sound is off.
●
Off: microphone sound is on.
(4)
Microphone mute light
(5)
Num lock light
On: Num lock is on.
(6)
Wireless light
●
White: An integrated wireless device, such as a WLAN device
and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
(7)
12
Description
Mute light
Chapter 2 External component identification
TouchPad
Component
Description
(1)
Pointing stick
Moves the pointer and selects or activates items on the screen.
(2)
Left pointing stick button
Functions like the left button on an external mouse.
(3)
Touchpad on/off button
Turns the Touchpad on and off.
(4)
Touchpad zone
Moves the pointer and selects or activates items on the screen.
(5)
Left TouchPad button
Functions like the left button on an external mouse.
(6)
Right pointing stick button
Functions like the right button on an external mouse.
(7)
Center pointing stick button
Functions like the center button on an external mouse.
(8)
Center TouchPad button
Functions like the center button on an external mouse
(9)
Right TouchPad button
Functions like the right button on an external mouse.
TouchPad
13
Front
Component
(1)
(2)
(3)
(4)
14
Description
Wireless light
Power light
AC adapter/Battery light
Hard drive light
Chapter 2 External component identification
●
White: An integrated device, such as a WLAN device and/or a
Bluetooth device, is on.
●
Amber: All wireless devices are off.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off.
●
White: The computer is connected to external power and the
battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and the
battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins blinking
rapidly.
●
Off: The battery is fully charged.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Left
Component
(1)
Description
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(2)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3)
USB 2.0 port
Connects an optional USB device.
(4)
DisplayPort
Connects an optional digital display device, such as a highperformance monitor or projector.
(5)
Thunderbolt port
Connects an optional high-resolution display device or a highperformance data device.
NOTE:
Windows models only.
NOTE: Thunderbolt is new technology. Install all the latest drivers
for your Thunderbolt device before connecting the device to the
Thunderbolt port. Thunderbolt cable and Thunderbolt device (sold
separately) must be compatible with Windows. To determine
whether your device is Thunderbolt Certified for Windows, see
https://thunderbolttechnology.net/products.
(6)
USB 3.0 charging port
Connects optional USB 3.0 devices and provides enhanced USB
power performance. The USB charging port can also charge select
models of cell phones and MP3 players, even when the computer is
off.
(7)
Smart card
Support optional smart cards.
(8)
ExpressCard slot or smart card reader
(depending on the configuration)
Supports optional ExpressCards or smart cards.
Left
15
Right
Component
Description
(1)
Memory card reader
Reads data from and writes data to memory cards such as Secure
Digital (SD).
(2)
Audio-out (headphone) jack/Audio-in
(microphone) jack
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio. Also
connects an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and Environmental
Notices. To access the user guides in Windows 8, select the HP
Support Assistant app on the Start screen, select My computer, and
then select User guides. To access the user guides in Windows 7,
select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audio-in
(microphone).
16
(3)
USB 3.0 ports (2)
Connect optional USB 3.0 devices and provide enhanced USB power
performance.
(4)
Optical drive (select models only)
Reads and/or writes, depending on your computer model, to an
optical disc.
(5)
Optical drive eject button (select models
only)
Releases the optical drive disc tray.
Chapter 2 External component identification
Rear
Component
Description
(1)
RJ-45 (network) jack
Connects a network cable.
(2)
Vents (2)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3)
Power connector
Connects an AC adapter.
(4)
AC adapter lights
●
White: The computer is connected to external power.
●
Off: The computer is not connected to external power.
Rear
17
Bottom
Component
Description
(1)
Battery release latch
Releases the battery.
(2)
Battery bay
Holds the battery.
(3)
SIM slot
Supports a wireless subscriber identity module (SIM). The SIM slot is
located inside the battery bay.
NOTE:
Select Windows models only.
(4)
Docking connector
Connects an optional docking device.
(5)
Accessory battery connector
Connects an optional accessory battery.
(6)
Service cover release lock
Locks service cover.
(7)
Service cover release latch
Releases the service cover on the computer.
(8)
Vents (3)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(9)
18
Service cover
Chapter 2 External component identification
Provides access to the hard drive bay, the WLAN module slot, the
WWAN module slot, and the memory module slots.
Component
Description
CAUTION: To prevent an unresponsive system, replace the
wireless module only with a wireless module authorized for use in
the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then
receive a warning message, remove the module to restore computer
functionality, and then contact support through HP Support
Assistant. To access HP Support Assistant in Windows 8, on the Start
screen, select the HP Support Assistant app. To access Help and
Support in Windows 7, select Start > Help and Support.
Bottom
19
3
Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
NOTE: The computer service labels will resemble one of the examples shown in this section. Refer to the
illustration that most closely matches the service label on the computer.
20
Item
Component
Description
(1)
Product name
This is the product name affixed to the front of the computer.
(2)
Serial number (s/n)
This is an alphanumeric identifier that is unique to each product.
Chapter 3 Illustrated parts catalog
Item
Component
Description
(3)
Product number (p/n)
This number provides specific information about the product’s
hardware components. The part number helps a service technician
determine what components and parts are needed.
(4)
Warranty period
This number describes the duration of the warranty period for the
computer.
(5)
Model number (select models only)
This is the alphanumeric identifier needed to locate documents,
drivers, and support for the computer.
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer.
NOTE: Computer details may vary from images.
Windows 8 models
PCID label
21
Non-Windows 8 models
22
Chapter 3 Illustrated parts catalog
Computer major components
Item
Description
(1)
Display assembly (includes microphone and wireless antenna cables):
Spare part number
17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models equipped with a
webcam
784207-001
17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models not equipped with
a webcam
784206-001
NOTE: See Display assembly components on page 29 for more display component information and spare part
numbers.
Computer major components
23
24
Item
Description
Spare part number
(2)
Keyboard with backlight, pointing stick, and TouchPad (includes backlight, keyboard, pointing stick, and TouchPad
cables):
For use in Belgium
733688-A41
For use in Brazil
733688-201
For use in Bulgaria
733688-261
For use in Canada
733688-DB1
For use in the Czech Republic and Slovakia
733688-FL1
For use in Denmark
733688-081
For use in France
733688-051
For use in Germany
733688-041
For use in Greece
733688-151
For use in Hungary
733688-211
For use in Iceland
733688-DD1
For use in India
733688-D61
For use in Israel
733688-BB1
For use in Italy
733688-061
For use in Japan
733688-291
For use in Latin America
733688-161
For use in the Netherlands
733688-B31
For use in Northwest Africa
733688-FP1
For use in Norway
733688-091
For use in Portugal
733688-131
For use in Romania
733688-271
For use in Russia
733688-251
For use in Saudi Arabia
733688-171
For use in Slovenia
733688-BA1
For use in South Korea
733688-AD1
For use in Spain
733688-071
For use in Sweden and Finland
733688-B71
For use in Switzerland
733688-BG1
For use in Taiwan
733688-AB1
For use in Thailand
733688-281
For use in Turkey
733688-141
For use in the United Kingdom and Singapore
733688-031
For use in the United States
733688-001
Chapter 3 Illustrated parts catalog
Item
Description
Spare part number
Keyboard with pointing stick and TouchPad (includes keyboard, pointing stick, and TouchPad cables):
For use in Belgium
745663-A41
For use in Brazil
745663-201
For use in Bulgaria
745663-261
For use in Canada
745663-DB1
For use in the Czech Republic and Slovakia
745663-FL1
For use in Denmark
745663-081
For use in France
745663-051
For use in Germany
745663-041
For use in Greece
745663-151
For use in Hungary
745663-211
For use in Iceland
745663-DD1
For use in India
745663-D61
For use in Israel
745663-BB1
For use in Italy
745663-061
For use in Japan
745663-291
For use in Latin America
745663-161
For use in the Netherlands
745663-B31
For use in Northwest Africa
745663-FP1
For use in Norway
745663-091
For use in Portugal
745663-131
For use in Romania
745663-271
For use in Russia
745663-251
For use in Saudi Arabia
745663-171
For use in Slovenia
745663-BA1
For use in South Korea
745663-AD1
For use in Spain
745663-071
For use in Sweden and Finland
745663-B71
For use in Switzerland
745663-BG1
For use in Taiwan
745663-AB1
For use in Thailand
745663-281
For use in Turkey
745663-141
For use in Turkey, F-type keyboard
745663-541
For use in the United Kingdom and Singapore
745663-031
Computer major components
25
Item
Description
Spare part number
For use in the United States
745663-001
(3)
Top cover
735587-001
(4)
Power button board (includes cable)
733636-001
(5)
Memory modules (PC3L-12800, 1600-MHz, DDR3L):
(6)
8.0-GB
693374-001
4.0-GB
691740-001
Fingerprint reader board (includes cable)
737730-001
NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader
board bracket. The fingerprint reader board bracket is included in the Bracket Kit, spare part
number 733637-001.
(7)
(8)
26
Processor (includes replacement thermal material):
Intel Core i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 8 threads, 57-W)
778694-001
Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 8 threads, 47-W)
778693-001
Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 8 threads, 47-W)
778692-001
Intel Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 8 threads, 47-W)
773212-001
Intel Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB L3
cache, dual core, 4 threads, 37-W)
765141-001
Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 4 threads, 37-W)
765142-001
Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, dual core, 4 threads, 37-W)
768420-001
Graphics board (includes replacement thermal material):
AMD FirePro W6170M
786689-001
NVIDIA K1100M N15P-Q1
785214-001
NVIDIA Quadro K5100M
781701-001
NVIDIA Quadro K4100M
781702-001
NVIDIA Quadro K3100M
781703-001
NVIDIA Quadro K2200M
786688-001
(9)
Multifunction board (includes LED light pipe)
733639-001
(10)
System board (includes replacement thermal material):
For use only on computer models equipped with a quad core processor and the Windows 10 or
Windows 8 Professional operating systems
784213-601
For use only on computer models equipped with a quad core processor and the Windows 10 or
Windows 8 Standard operating systems
784213-501
For use only on computer models equipped with a quad core processor and a non-Windows 10
or non-Windows 8 operating systems
784213-001
Chapter 3 Illustrated parts catalog
Item
(11)
(12)
(13)
Description
Spare part number
For use only on computer models equipped with a dual core processor and the Windows 10 or
Windows 8 Professional operating systems
784212-601
For use only on computer models equipped with a dual core processor and the Windows 10 or
Windows 8 Standard operating systems
784212-501
For use only on computer models equipped with a dual core processor and a non-Windows 10
or non-Windows 8 operating systems
784212-001
Solid-state drive:
512 GB, SATA-3
795969-001
512 GB, SATA-3, SED, Opal2
815841-001
512 GB, Z Turbo Drive PCIe
815840-001
256 GB, SATA-3
795966-001
256 GB, M2, PCIe-2×2
794731-001
256 GB, SATA-3, Locked
806895-001
256 GB, SATA-3, SED, Opal2
795968-001
256 GB, Opal2, Locked
830147-001
240 GB, SATA-3
795965-001
180 GB, SATA-3
795964-001
128 GB, SATA-3
795963-001
128 GB, Z Turbo Drive PCIe
815839-001
WWAN module:
HP lt4211 LTE/EV-DO/HSPA+ 4G Module
793116-001
HP lt4112 LTE/HSPA+ Mobile Broadband Module
740011-001
HP hs3110 HSPA+ Mobile Broadband Module
748599-001
WLAN module:
WLAN Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
710663-001
WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0
Combo Adapter
717379-001
WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0
Combo Adapter
747833-001
WLAN Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi adapter
717380-001
(14)
Audio/USB board (includes audio jack and USB port)
737732-001
(15)
ExpressCard assembly
794578-001
(16)
Speakers (include left and right speakers and cables)
733638-001
(17)
Smart Card reader (includes cable)
742159-001
(18)
Optical drive for use in Upgrade Bay (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
735600-001
Computer major components
27
Item
(19)
(20)
(21)
Description
Spare part number
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
735599-001
DVD±RW SuperMulti Double-Layer Drive
735602-001
Upgrade Bay hard drive carrier
734298-001
Graphics subsystem heat sink (includes replacement thermal material):
For use only on computer models equipped with the NVIDIA Quadro K5100M graphics board
735373-001
For use only on computer models equipped with the NVIDIA Quadro K4100M or K3100M
graphics board
735374-001
For use only on computer models equipped with the MXM-Emerald graphics board
786687-001
For use only on computer models equipped with the MXM-N15P-15 graphics board
786686-001
For use only on computer models equipped with the MXM-N15P-Q1 graphics board (includes
fan)
768730-001
Processor heat sink (includes replacement thermal material):
For use only on computer models equipped with a quad core processor
735372-001
For use only on computer models equipped with a dual core processor
735371-001
Battery:
8-cell, 2.80-AHr, 83-WHr, Li-ion
708456-001
8-cell, 2.80-AHr, 75-WHr, Li-ion
708455-001
(22)
Base enclosure (includes latches)
785211-001
(23)
Hard drive:
NOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws. The hard drive bracket,
cover, and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
28
1-TB, 7200-RPM, SATA, 9.5-mm
766644-001
1-TB, 5400-RPM, SATA, 7.0-mm
778192-001
750-GB, 7200-RPM, SATA, 7.0-mm
778191-001
500-GB, 7200-RPM, SATA, 7.0-mm
703267-001
500-GB, 7200-RPM, SED, 7.0-mm
703268-001
500-GB, 5400-RPM, SATA, FIPS, 7.0-mm
730946-001
(24)
RTC battery (includes cable and double-sided adhesive)
734300-001
(25)
Service cover
733635-001
Chapter 3 Illustrated parts catalog
Display assembly components
Display assembly components
29
Item
Description
(1)
Display bezel:
(2)
Spare part number
For use only on computer models equipped with a webcam
733633-001
For use only on computer models not equipped a webcam
735589-001
Display panel cable: Included in the Cable Kit, spare part number 785212-001 (includes webcam module cable)
Display Hinge Kit, includes:
(3a)
Left and right hinges
(3b)
Hinge cover
733634-001
Hinge brackets (not illustrated)
(4)
(5)
Webcam/microphone module
784208-001
Microphone module (not illustrated)
735370-001
Display panel:
17.3-in, FHD, AG, LED, WVA display panel
735367-001
17.3-in, HD, AG, LED, WVA display panel
735366-001
Display Panel Support Kit, includes:
784211-001
(6)
WLAN antenna cables and transceivers
(7)
WWAN antenna cables and transceivers
(8)
Display enclosure (also available using spare part number 740477-001)
Low-voltage differential signalling board (not illustrated)
30
Chapter 3 Illustrated parts catalog
741282-001
Bracket Kit
Item
Description
Spare part number
Bracket Kit
737734-001
(1)
Power connector/security lock bracket
(2)
RJ-45 bracket
(3)
Fingerprint reader bracket
Bracket Kit
31
Cable Kit
Item
32
Description
Spare part number
Cable Kit
785212-001
(1)
Display panel cable (includes webcam/microphone module cable)
(2)
Low-voltage differential signalling board cable
(3)
Power connector cable
Chapter 3 Illustrated parts catalog
Plastics Kit
Item
Description
Spare part number
Plastics Kit
733637-001
(1)
Rear corner cover/right
(2)
Rear corner cover/left
(3)
Fingerprint reader bezel
(4)
SD Card reader bezel
(5)
ExpressCard bezel
Fingerprint reader cover (not illustrated)
Plastics Kit
33
Mass storage devices
Item
Description
(1)
Solid-state drive:
Spare part number
512 GB, SATA-3
795969-001
256 GB, SATA-3, SED, Opal2
795968-001
256 GB, SATA-3, SED, Opal1
795967-001
256 GB, SATA-3
795966-001
240 GB, SATA-3
795965-001
180 GB, SATA-3
795964-001
128 GB, SATA-3
795963-001
(2a)
Hard Drive Hardware Kit (includes hard drive bracket, cover, and screws)
734280-001
(2b)
Hard drive:
NOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws. The hard drive bracket,
cover, and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
34
1-TB, 7200-RPM, SATA, 9.5-mm
766644-001
1-TB, 5400-RPM, SATA, 7.0-mm
778192-001
750-GB, 7200-RPM, SATA, 7.0-mm
778191-001
500-GB, 7200-RPM, SATA, 7.0-mm
703267-001
Chapter 3 Illustrated parts catalog
Item
(3)
Description
Spare part number
500-GB, 7200-RPM, SED, 7.0-mm
703268-001
500-GB, 5400-RPM, SATA, FIPS, 7.0-mm
730946-001
Optical drive for use in Upgrade Bay (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
735600-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
735599-001
DVD±RW SuperMulti Double-Layer Drive
735602-001
Upgrade Bay hard drive carrier (not illustrated)
734298-001
Miscellaneous parts
Description
Spare part number
AC Adapter:
230-W HP Smart AC adapter (PFC)
693706-001
200-W HP Smart AC adapter (PFC)
693708-001
HP professional slim top-load carrying case
703888-001
HP DisplayPort-to-HDMI adapter
749288-001
Upgrade Bay hard drive carrier
734298-001
HP cable lock for use on the docking station
575921-001
HP Ultraslim keyed cable lock
703372-001
HP USB laser mouse
674318-001
Power cord (3-pin, black,1.83-m):
For use in Argentina
491683-D01
For use in Australia
491683-011
For use in Belgium
491683-A41
For use in Brazil
491683-202
For use in the Czech Republic and Slovakia
491683-221
For use in Denmark
491683-081
For use in Europe
491683-021
For use in France
491683-051
For use in Germany
491683-041
For use in Greece
491683-151
For use in India
491683-D61
For use in Israel
491683-BB1
For use in Italy
491683-061
Miscellaneous parts
35
36
Description
Spare part number
For use in Japan
491683-291
For use in North America
491683-001
For use in the Netherlands
491683-B91
For use in North Africa
491683-DE1
For use in Norway
491683-091
For use in Portugal
491683-131
For use in the People's Republic of China
491683-AA1
For use in Saudi Arabia
491683-171
For use in South Korea
491683-AD1
For use in Sweden and Finland
491683-101
For use in Switzerland
491683-111
For use in Taiwan
491683-AB1
For use in Thailand
491683-201
For use in Turkey
491683-141
For use in the United Kingdom
491683-031
Screw Kit
741619-001
Chapter 3 Illustrated parts catalog
4
Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
●
Torx T8 screwdriver
●
5.0 mm hex socket driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling
the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and and pointing stick connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Tools required
37
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits provide
some protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and and pointing stick can work perfectly
throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal
layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you area ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and pointing stick circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION:
38
A product can be degraded by as little as 700 V.
Chapter 4 Removal and replacement procedures preliminary requirements
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick containers
or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials are
selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric
charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●
Keep the work area free of non conductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
Grounding guidelines
39
●
Avoid and pointing stick contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground and pointing stick cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive strips must be worn in contact with
the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Non conductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
40
Material
Use
Voltage protection level
Antistatic plastic
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Chapter 4 Removal and replacement procedures preliminary requirements
5
Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine
if Customer Self-Repair is supported in your location.
Component replacement procedures
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 29 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
Battery
Description
Spare part number
8-cell, 2.80-AHr, 83-WHr, Li-ion battery
708456-001
8-cell, 2.80-AHr, 75-WHr, Li-ion battery
708455-001
Before disassembling the computer, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement
battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To
prevent loss of information, save your work or shut down the tablet through Windows before removing the
battery.
Remove the battery:
1.
Position the computer upside down on a flat surface, with the front toward you.
2.
Slide the battery release latch (1) to release the battery.
Component replacement procedures
41
3.
Rotate the battery at an angle (2), and then remove the battery from the computer (3).
Install the battery by inserting it into the battery bay until you hear a click.
SIM card
A SIM card slot is located in the battery bay.
Before removing the SIM card, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
Remove the SIM card:
▲
To remove a SIM card, press in on the SIM card, and then remove it from the slot.
Install the SIM card by inserting it into the SIM card slot until you hear a click.
42
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Service cover
Description
Spare part number
Service cover
733635-001
Before removing the service cover, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
Remove the service cover:
1.
Position the computer upside down on a flat surface with the front toward you.
2.
With the battery bay toward you, slide the service cover release latch to the left (1), and then remove
the optional screw (2).
3.
Slide the service cover release latch to the left again (3), slide the service cover forward (4), and then lift
to remove the service cover (5).
NOTE: If you do not want to use the optional screw, you can store it inside the service cover.
Reverse this procedure to install the service cover.
Component replacement procedures
43
Hard drives, primary and secondary
NOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws. The hard drive
bracket, cover, and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
Description
Spare part number
1-TB, 7200-RPM, SATA, 9.5-mm
766644-001
1-TB, 5400-RPM, SATA, 7.0-mm
778192-001
750-GB, 7200-RPM, SATA, 7.0-mm
778191-001
500-GB, 7200-RPM, SATA, 7.0-mm
703267-001
500-GB, 7200-RPM, SED, 7.0-mm
703268-001
500-GB, 5400-RPM, SATA, FIPS, 7.0-mm
730946-001
Before removing the primary hard drive, follow these steps:
44
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Position the computer upside down on a flat surface.
5.
Remove the battery (see Battery on page 41).
6.
Remove the service cover (see Service cover on page 43).
7.
Loosen the 3 captive hard drive screws (1) that secure the hard drive to the computer.
8.
Release the hard drive latch (2).
9.
Grasp the latch and remove the hard drive (3) from the hard drive bay.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
10. If it is necessary to remove the hard drive cover and bracket, follow these steps:
a.
Remove the four Phillips M3.0×3.0 screws (1) that secure the hard drive cover and bracket to the
hard drive.
b.
Remove the hard drive and cover from the bracket (2).
c.
Remove the hard drive cover from the hard drive (3).
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures
45
Solid-state drive
Description
Spare part number
512 GB, SATA-3
795969-001
512 GB, SATA-3, SED, Opal2
815841-001
512 GB, Z Turbo Drive PCIe
815840-001
256 GB, SATA-3
795966-001
256 GB, M2, PCIe-2×2
794731-001
256 GB, SATA-3, Locked
806895-001
256 GB, SATA-3, SED, Opal2
795968-001
256 GB, Opal2, Locked
830147-001
240 GB, SATA-3
795965-001
180 GB, SATA-3
795964-001
128 GB, SATA-3
795963-001
128 GB, Z Turbo Drive PCIe
815839-001
Before removing the solid-state drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
Remove the solid-state drive:
1.
46
Remove the two Phillips PM2.0×3.0 screws (1) that secure the solid-state drive to the computer. (The
solid-state drive tilts up.)
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2.
Slide the solid-state drive away to remove it from the socket (2).
Reverse this procedure to install the solid-state drive.
WLAN module
Description
Spare part number
WLAN Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
710663-001
WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
717379-001
WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
747833-001
WLAN Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi adapter
717380-001
CAUTION:
The WLAN module and the WWAN module are not interchangeable.
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for
use in the computer by the governmental agency that regulates wireless devices in your country or region. If
you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
Component replacement procedures
47
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
Remove the WLAN module:
1.
Position the computer with the front toward you.
2.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1/Main” connects to the WLAN module “1/Main” terminal.
The WLAN antenna cable labeled “2/Aux” connects to the WLAN module “2/Aux” terminal.
3.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the system board. (The
WLAN module tilts up.)
4.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module
into the WLAN module slot.
Reverse this procedure to install the WLAN module.
48
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WWAN module
Description
Spare part number
HP lt4211 LTE/EV-DO/HSPA+ 4G Module
793116-001
HP lt4112 LTE/HSPA+ Mobile Broadband Module
740011-001
HP hs3110 HSPA+ Mobile Broadband Module
748599-001
CAUTION:
The WWAN module and the WLAN module are not interchangeable.
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for
use in the computer by the governmental agency that regulates wireless devices in your country or region. If
you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable connects to the WWAN module “5/Main” terminal. The blue
WWAN antenna cable connects to the WWAN module “6/Aux” terminal.
2.
Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board. (The
WWAN module tilts up.)
Component replacement procedures
49
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module
into the WWAN module slot.
Reverse this procedure to install the WWAN module.
50
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
RTC battery
Description
Spare part number
RTC battery (includes cable and double-sided adhesive)
734300-001
Before removing the RTC battery, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
Remove the RTC battery:
1.
Disconnect the RTC battery cable (1) from the system board.
2.
Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure
with double-sided adhesive.)
3.
Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures
51
Optical drive
NOTE: The Upgrade Bay supports both optical drives and hard drives. If you switch from a hard drive to an
optical drive in the Upgrade Bay, you will need to remove four additional screws that secure the hard drive
carrier.
NOTE: All optical drive spare part kits include bezel, bracket, and screws.
Description
Spare part number
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
735600-001
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
735599-001
DVD±RW SuperMulti Double-Layer Drive
735602-001
Before removing the optical drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
Remove the optical drive:
52
1.
Position the computer with the front toward you.
2.
Loosen the Phillips captive screw (1) that secures the optical drive to the computer.
3.
Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the tab to
the left to release the optical drive from the computer.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Remove the optical drive (3).
5.
If it is necessary to replace the optical drive bracket:
a.
Position the optical drive with the rear toward you.
b.
Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical
drive.
c.
Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures
53
Upgrade Bay hard drive
NOTE: The Upgrade Bay hard drive must be installed in the Upgrade Bay hard drive carrier before it can be
installed in the computer. The Upgrade Bay hard drive carrier is available using spare part number
734298-001.
Before removing the Upgrade Bay hard drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
Remove the Upgrade Bay hard drive:
54
1.
Position the computer with the front toward you.
2.
Remove the four Phillips PM3.0×5.0 screws (1) that secure the Upgrade Bay hard drive carrier to the
computer.
3.
Loosen the captive Phillips screw (2) that secures the Upgrade Bay hard drive carrier to the computer,
and then insert a flat-bladed screwdriver or similar tool into the Upgrade Bay hard drive tab access (3)
and press the tab to the left to release the Upgrade Bay hard drive carrier from the computer (4).
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Remove the two Phillips PM2.0×5.0 screws (1) that secure the top bracket to the hard drive carrier, and
then remove the bracket from the carrier (2).
5.
Remove the four Phillips PM2.5×3.0 screws (1) that secure the hard drive to the carrier, and then pull
the hard drive away from the connector (2) to disengage it.
6.
Remove the hard drive (3).
Reverse this procedure to reassemble and install the Upgrade Bay hard drive and Upgrade Bay hard drive
carrier.
Component replacement procedures
55
Expansion memory module
NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the
bottom of the computer. Primary memory slots are located under the keyboard.
When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.
Description
Spare part number
8.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L)
693374-001
4.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L)
691740-001
Before removing an expansion memory module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
Remove an expansion memory module:
1.
Spread the retention tabs (1) on each side of the expansion memory module slot to release the
expansion memory module. (The edge of the module opposite the slot rises away from the computer.)
2.
Remove the expansion memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect installation into the expansion
memory module slots.
Reverse this procedure to install an expansion memory module.
56
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Keyboard
NOTE: The keyboard spare part kit includes a backlight and cable, pointing stick and cable, TouchPad and
cable, and the keyboard cable.
For use in country or region
Spare part number
Keyboard with backlight, pointing stick and TouchPad (includes
backlight, keyboard, pointing stick, and TouchPad cables):
For use in country or region
Spare part number
For use in the Netherlands
733688-B31
For use in Belgium
733688-A41
For use in Northwest Africa
733688-FP1
For use in Brazil
733688-201
For use in Norway
733688-091
For use in Bulgaria
733688-261
For use in Portugal
733688-131
For use in Canada
733688-DB1
For use in Romania
733688-271
For use in the Czech Republic and Slovakia
733688-FL1
For use in Russia
733688-251
For use in Denmark
733688-081
For use in Saudi Arabia
733688-171
For use in France
733688-051
For use in Slovenia
733688-BA1
For use in Germany
733688-041
For use in South Korea
733688-AD1
For use in Greece
733688-151
For use in Spain
733688-071
For use in Hungary
733688-211
For use in Sweden and Finland
733688-B71
For use in Iceland
733688-DD1
For use in Switzerland
733688-BG1
For use in India
733688-D61
For use in Taiwan
733688-AB1
For use in Israel
733688-BB1
For use in Thailand
733688-281
For use in Italy
733688-061
For use in Turkey
733688-141
For use in Japan
733688-291
For use in the United Kingdom
and Singapore
733688-031
For use in Latin America
733688-161
For use in the United States
733688-001
Keyboard with pointing stick and TouchPad (includes keyboard, pointing stick, and TouchPad cables):
For use in Belgium
745663-A41
For use in Northwest Africa
745663-FP1
For use in Brazil
745663-201
For use in Norway
745663-091
For use in Bulgaria
745663-261
For use in Portugal
745663-131
For use in Canada
745663-DB1
For use in Romania
745663-271
For use in the Czech Republic and Slovakia
745663-FL1
For use in Russia
745663-251
For use in Denmark
745663-081
For use in Saudi Arabia
745663-171
For use in France
745663-051
For use in Slovenia
745663-BA1
For use in Germany
745663-041
For use in South Korea
745663-AD1
For use in Greece
745663-151
For use in Spain
745663-071
For use in Hungary
745663-211
For use in Sweden and Finland
745663-B71
For use in Iceland
745663-DD1
For use in Switzerland
745663-BG1
For use in India
745663-D61
For use in Taiwan
745663-AB1
Component replacement procedures
57
For use in country or region
Spare part number
For use in country or region
Spare part number
For use in Israel
745663-BB1
For use in Thailand
745663-281
For use in Italy
745663-061
For use in Turkey
745663-141
For use in Japan
745663-291
For use in Turkey, F-type keyboard
745663-541
For use in Latin America
745663-161
For use in the United Kingdom
and Singapore
745663-031
For use in the Netherlands
745663-B31
For use in the United States
745663-001
Before removing the keyboard, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or Upgrade Bay hard drive (see Upgrade Bay
hard drive on page 54).
Remove the keyboard:
58
1.
Turn the computer upside down the front toward you.
2.
Loosen the two Phillips captive screws that secure the keyboard to the computer.
3.
Position the computer on its side with the display open at a 90-degree angle.
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Insert a screw driver or similar thin tool into the keyboard release opening in the optical drive bay, and
then press on the back of the keyboard until the keyboard disengages from the computer.
5.
Turn the computer right side up with the front toward you.
6.
Open the computer as far as it will open.
7.
Lift the rear edge of the keyboard, and then swing it up and forward until it rests upside down on the
palm rest.
8.
Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then
disconnect the keyboard cable from the system board.
9.
Release the ZIF connector (2) to which the pointing stick cable is attached, and then disconnect the
pointing stick cable (2) from the system board.
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59
10. Remove the keyboard (3).
Reverse this procedure to install the keyboard.
Primary memory module
NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the
bottom of the computer. Primary memory slots are located under the keyboard.
When you add or replace the primary memory modules, populate the bottom slot before the top slot.
Description
Spare part number
8.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L)
693374-001
4.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L)
691740-001
Before removing a primary memory module, follow these steps:
60
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43)
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6.
Remove the optical drive (see Optical drive on page 52) or Upgrade Bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
Remove the primary memory module:
1.
Spread the retetntion tabs (1) on each side of the primary memory module slot to release the primary
memory module. (The edge of the module opposite the slot rises away from the computer.)
2.
Remove the primary memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect installation into the primary
memory module slots.
Reverse this procedure to install a primary memory module.
Component replacement procedures
61
6
Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 91 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Display bezel
NOTE: The display bezel, webcam/microphone module, microphone module, and display panel can be
removed without removing the display assembly from the computer.
Description
Spare part number
For use only on computer models equipped with a webcam
733633-001
For use only on computer models not equipped a webcam
735589-001
Before removing the display bezel, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
Remove the display bezel:
62
1.
Turn the computer right side up with the front toward you.
2.
Open the computer as far as it will open.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display bezel to
the display enclosure.
The screw covers are available in the Display Panel Support Kit, spare part number 784211-001.
4.
Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the
display bezel until the bezel disengages from the display enclosure and then remove the bezel (4).
NOTE: The top edge of the display bezel contains double-sided adhesive. Additional pressure may be
needed to detach the top edge of the display bezel from the display enclosure.
Reverse this procedure to install the display bezel.
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63
Display panel
Description
Spare part number
17.3-in, FHD, AG, LED, WVA display panel
735367-001
17.3-in, HD, AG, LED, WVA display panel
735366-001
Before removing the display panel, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the display bezel (see Display bezel on page 62).
Remove the display panel:
1.
Release the top edge of the display panel from the display enclosure (1).
NOTE: If grounding tape secures the top edge of the display panel to the display enclosure, release
the tape to disengage the panel from the enclosure.
2.
64
Remove the six Torx T8M2.5×7.0 screws (2) that secure the display panel to the display enclosure.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Lift the tape that covers the connector on the back of display panel (1), and then disconnect the display
panel cable (2).
4.
Remove the eight Phillips PM2.0×3.0 screws (1) that secure the display panel to the display hinge
brackets.
5.
Slide the display panel up and out of the display hinge brackets (2).
To replace the remaining display assembly components, remove the display assembly from the computer.
Reverse this procedure to install the display panel. For more information, see Display assembly on page 77.
Component replacement procedures
65
Webcam/microphone module
Description
Spare part number
Webcam/microphone module (includes double-sided adhesive)
784208-001
Microphone module (includes double-sided adhesive)
735370-001
Before removing the webcam/microphone module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the display bezel (see Display bezel on page 62).
6.
Remove the display panel (see Display panel on page 64).
Remove the webcam/microphone module:
1.
Disconnect the cable from the webcam/microphone module (1).
2.
Detach the webcam/microphone module (2) from the display enclosure. (The webcam/microphone
module is attached to the display enclosure with double-sided tape.)
Reverse this procedure to install the webcam/microphone module.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover
Description
Spare part number
Top cover
735587-001
Before removing the top cover, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
NOTE: When replacing the top cover, be sure that the following components are removed from the
defective top cover and installed on the replacement top cover:
●
Multifunction board (see Multifunction board on page 71)
●
Speakers (see Speakers on page 73)
●
Fingerprint reader (see Fingerprint reader on page 74)
●
Power button board (see Power button board on page 75)
Remove the top cover:
1.
Close the computer.
2.
Turn the computer upside with the front toward you.
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67
68
3.
Remove the two Torx T8M2.5x11.0 screws (1) and the nine Torx T8M2.5x6.0 screws (2) that secure the
base enclosure to the top cover.
4.
Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three Torx T8M2.5x5.0
screws in the optical drive/upgrade drive bay (2).
5.
Turn the computer right side up with the front toward you.
6.
Open the computer as far as it will open.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.
Disconnect the following cables:
(1) Function board ZIF connector cable
(2) Power button board ZIF connector cable
(3) TouchPad ZIF connector cable
(4) Fingerprint reader board ZIF connector cable
8.
Starting at the top right, release the top cover from the base enclosure (1).
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69
9.
Remove the top cover from the base enclosure (2).
Reverse this procedure to install the top cover.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Multifunction board
Description
Spare part number
Multifunction board (includes LED light pipe)
733639-001
Before removing the multifunction board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the multifunction board:
1.
Turn the top cover right side up with the front toward you.
2.
Detach the multifunction board cable (2) from the top cover. (The multifunction board cable is attached
to the top cover with double-sided tape.)
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71
3.
Turn the top cover upside down with the front toward you.
4.
Remove the Phillips PM2.0×3.0 screw (1) that secures the multifunction board to the top cover.
5.
Slide the multifunction board cable through the opening in top cover (2).
6.
Remove the multifunction board and cable (3).
Reverse this procedure to install the multifunction board.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description
Spare part number
Speakers
733638-001
Before removing the speaker assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the speakers:
1.
Disconnect the speaker cable from the system board (1).
2.
Remove the two Torx T8M2.5×4.0 screws (2) that secure the speakers to the base enclosure.
3.
Remove the speakers (3).
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73
Reverse this procedure to install the speakers.
Fingerprint reader
Description
Spare part number
Fingerprint reader (includes cable)
737730-001
Before removing the fingerprint reader, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41)
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the fingerprint reader:
1.
Turn the top cover upside down with the front toward you.
2.
Remove the Phillips PM2.0×3.0 screw (1) that secures the fingerprint reader to the top cover.
3.
Remove the fingerprint reader bracket (2).
The fingerprint reader bracket is available in the Bracket Kit using spare part number 733637-001.
4.
74
Detach the fingerprint reader cable (3) from the top cover. (The fingerprint reader cable is attached to
the top cover with double-sided tape.)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the fingerprint reader (4).
Reverse this procedure to install the fingerprint reader.
Power button board
Description
Spare part number
Power button board (includes cable)
733636-001
Before removing the power button board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41)
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the power button board:
1.
Turn the top cover upside down with the front toward you.
2.
Release the power button board cable through the opening in top cover (1).
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75
3.
Detach the power button board cable (2) from the top cover. (The power button board cable is attached
to the top cover with double-sided tape.)
4.
Remove the Phillips PM2.0×3.0 screw (3) that secures the power button board to the top cover.
5.
Lift the bottom edge of the power button board, and then remove the power button board by sliding it
up and away at an angle from the tab that secures it in place (4).
Reverse this procedure to install the power button board.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
The display bezel, webcam/microphone module, microphone module, and display panel can be removed
without removing the entire display assembly. See Display bezel on page 62, Webcam/microphone module
on page 66, and Display panel on page 64 for more information.
Description
Spare part number
17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models equipped with a webcam
784207-001
17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models not equipped with a webcam
784206-001
Before removing the display assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the display assembly:
1.
Turn the computer upside down with the front toward you.
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77
78
2.
Release the WLAN and WWAN antenna cables from the routing channel built into the base enclosure.
3.
Turn the computer right side up with the front toward you.
4.
Open the computer as far as it will open.
5.
Release the WLAN and WWAN antenna cables through the opening in the base enclosure.
6.
Close the computer.
7.
Position the computer with the rear toward you.
8.
Remove the four Torx T8M2.5×3.0 screws (1) that secure the hinge cover to the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
9.
Remove the hinge cover (2).
The hinge cover is available using spare part number 733634-001.
10. Remove the two Torx T8M2.5×7.0 screws that secure the display assembly to the computer.
11. Position the computer with the front toward you.
12. Open the computer as far as it will open.
CAUTION: Support the display assembly when removing the display assembly screws in the following
steps. Failure to support the display assembly can result in damage to the display assembly and other
components.
13. Remove the two Torx T8M2.0×5.0 screws (1) that secure the display panel cable to the system board.
14. Remove the display panel cable bracket (2).
15. Detach the display panel cable (3) from the base enclosure. (The display panel cable is attached to the
base enclosure with double-sided tape.)
Component replacement procedures
79
16. Disconnect the display panel cable from the system board (4).
17. Remove the two Torx T8M2.5×7.0 screws (1) that secure the display assembly to the computer.
18. Remove the display assembly (2).
19. If it is necessary to replace the display hinges:
80
●
Remove the display bezel (see Display bezel on page 62)
●
Remove the display panel (see Display panel on page 64)
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.
Remove the eight Phillips PM2.0×3.0 screws (1) that secure the hinge assemblies to the
display panel.
b.
Remove the hinge assemblies (2).
The hinge assemblies are available in the Display Hinge Kit using spare part number 733634-001.
20. If it is necessary to replace the display panel cable:
a.
Detach the display panel cable (2) from the display enclosure. (The display panel cable is attached
to the display enclosure with double-sided tape.)
b.
Remove the display panel cable (2).
The display panel cable is available in the Cable Kit, 785212-001.
Reverse this procedure to install the display assembly.
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81
ExpressCard assembly
Description
Spare part number
ExpressCard assembly
794578-001
Before removing the ExpressCard assembly, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the ExpressCard assembly:
82
1.
Remove the Torx T8M2.5×4.0 screw (1) that secures the light pipe to the computer.
2.
Remove the light pipe (2).
3.
Remove the four Torx T8M2.5×4.0 screws (3) that secure the ExpressCard assembly to the system
board.
4.
Lift up on the right side (4) of the ExpressCard assembly to disconnect it from the
system board connector.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the ExpressCard assembly (5) by sliding it up and to the right at an angle.
Reverse this procedure to install the ExpressCard assembly.
Smart Card reader
Description
Spare part number
Smart Card reader (includes cable)
742159-001
Before removing the Smart Card reader, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
9.
Remove the ExpressCard assembly (see ExpressCard assembly on page 82).
Remove the Smart Card:
1.
Remove the three Phillips PM2.5×4.0 screws (1) that secure the Smart Card reader to the system board.
2.
Lift the Smart Card reader slightly upward and toward the left (2).
Component replacement procedures
83
3.
Release the ZIF connector (3) to which the Smart Card reader cable is attached, and then disconnect the
Smart Card reader cable from the system board.
4.
Remove the Smart Card reader (4).
Reverse this procedure to install the Smart Card reader.
Audio/USB board
Description
Spare part number
Audio/USB board (includes audio jack and USB port)
737732-001
Before removing the audio/USB board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41),
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the audio/USB board:
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
1.
Remove the four Phillips M2.5×4.0 screws (1) that secure the audio/USB board to the base enclosure.
2.
Lift up on the left side of the board to disconnect it from the system board connector (2).
3.
Remove the audio/USB board (3) by sliding it up and to the left at an angle.
Reverse this procedure to install the audio/USB board.
Component replacement procedures
85
Processor heat sink
Description
Spare part number
For use only with computer models equipped with quad-core processors
735372-001
For use only with computer models equipped with dual-core processors
735371-001
Before removing the processor heat sink, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41)
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
Remove the processor heat sink:
1.
Following the sequence stamped into the processor heat sink, loosen the four Phillips captive screws
(1) that secure the processor heat sink to the system board.
NOTE: If there is Mylar tape that secures the heat sink to the fan, release the tape to disengage the
heat sink.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the heat sink (2).
NOTE: Use the image below that best matches your model.
NOTE: Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2).
Replacement thermal paste and pads are included in the processor heat sink and processor spare part kits.
Component replacement procedures
87
Reverse this procedure to install the processor heat sink.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Processor
NOTE:
The processor spare part kit includes replacement thermal material.
Description
Spare part number
Intel Core i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache,
quad core, 8 threads, 57-W)
778694-001
Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache,
quad core, 8 threads, 47-W)
778693-001
Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache,
quad core, 8 threads, 47-W)
778692-001
Intel Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache,
quad core, 8 threads, 47-W)
773212-001
Intel Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual
core, 4 threads, 37-W)
765141-001
Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual
core, 4 threads, 37-W)
765142-001
Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual
core, 4 threads, 37-W)
768420-001
Before removing the processor, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41)
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
9.
Remove the processor heat sink (see Processor heat sink on page 86).
Remove the processor:
1.
Use a Torx T8 screwdriver to turn the processor locking screw (1) one-half turn counterclockwise, until
you hear a click.
Component replacement procedures
89
2.
Lift the processor (2) straight up and remove it.
NOTE: When installing the processor, the gold triangle (3) on the processor must be aligned with the
triangle (4) embossed on the processor socket.
Reverse this procedure to install the processor.
90
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Graphics subsystem heat sink
NOTE:
The graphics subsystem heat sink includes a fan and replacement thermal material.
Description
Spare part number
For use only on computer models equipped with the NVIDIA Quadro K5100M graphics board
735373-001
For use only on computer models equipped with the NVIDIA Quadro K4100M or K3100M graphics board
735374-001
For use only on computer models equipped with the MXM-Emerald graphics board
786687-001
For use only on computer models equipped with the MXM-N15P-15 graphics board
786686-001
For use only on computer models equipped with the MXM-N15P-Q1 graphics board (includes fan)
768730-001
NOTE: To properly ventilate the computer, allow at least a 7.6‑cm (3‑inch) clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the graphics subsystem heat sink, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see service cover).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67)
Remove the graphics subsystem heat sink:
1.
If present, release the tape that promotes airflow between the fan and the processor heat sink.
2.
Disconnect the fan cable from the system board (1).
3.
Following the sequence stamped into the graphics subsystem heat sink, loosen the four captive Torx
screws (2) that secure the graphics subsystem heat sink to the system board.
Component replacement procedures
91
4.
Remove the graphics subsystem heat sink (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics subsystem heat
sink and the graphics board each time the graphics subsystem heat sink is removed. Thermal material is used
on the system board component closest to the fan (1) and the heat sink component that services it (2), as
well as on the graphics board (3) and various locations on the graphics subsystem heat sink section (4) that
services it.
Use the image below that matches the computer’s thermal pad configuration.
92
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Component replacement procedures
93
Reverse this procedure to install the graphics subsystem heat sink.
Graphics board
NOTE: The graphics board spare part kit includes replacement thermal material.
Description
Spare part number
AMD FirePro W6170M
786689-001
NVIDIA K1100M N15P-Q1
785214-001
NVIDIA Quadro K5100M
781701-001
NVIDIA Quadro K4100M
781702-001
NVIDIA Quadro K3100M
781703-001
NVIDIA Quadro K2200M
786688-001
Before removing the graphics board, follow these steps:
94
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
9.
Remove the graphics board fan/heat sink assembly (see Graphics subsystem heat sink on page 91).
Remove the graphics board:
1.
Remove the two Torx T8M2.5×4.0 screws (1) that secure the graphics board to the system board.
2.
Lift the right edge of the graphics board until it rests at an angle (2), and then remove it from the
connector (3).
Reverse this procedure to install the graphics board.
Component replacement procedures
95
Power connector cable
NOTE: The power connector cable is included in the Cable Kit, spare part number 785212-001.
Before removing the power connector cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
9.
Remove the display assembly (see Display assembly on page 77).
10. Remove the graphics subsystem heat sink (see Graphics subsystem heat sink on page 91).
Remove the power connector cable:
1.
Remove the Torx T8M2.5×7.0 screw (1) that secures to the rear corner cover/left to the base enclosure.
2.
Remove the rear corner cover/left (2).
The rear corner cover/left is available in the Plastics Kit, 733637-001.
3.
Remove the Torx T8M2.5×4.0 screw (3) that secures to the power connector bracket.
4.
Remove the power connector bracket (4).
The power connector bracket is available in the Bracket Kit, spare part number 737734-001.
5.
96
Disconnect the power connector cable from the system board (5).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6.
Remove the power connector cable (6).
Reverse this procedure to install the power connector cable.
System board
NOTE:
All system board spare part kits include replacement thermal material.
Description
Spare part number
For use only on computer models equipped with a quad core processor and the Windows 10 or Windows 8
Professional operating system
784213-601
For use only on computer models equipped with a quad core processor and the Windows 10 or Windows 8
Standard operating system
784213-501
For use only on computer models equipped with a quad core processor and a non-Windows 8 operating
system
784213-001
For use only on computer models equipped with a dual core processor and the Windows 10 or Windows 8
Professional operating system
784212-601
For use only on computer models equipped with a dual core processor and the Windows 10 or Windows 8
Standard operating system
784212-501
For use only on computer models equipped with a dual core processor and a non-Windows 8 operating
system
784212-001
Before removing the system board, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
Component replacement procedures
97
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 41).
5.
Remove the service cover (see Service cover on page 43).
6.
Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay
hard drive on page 54).
7.
Remove the keyboard (see Keyboard on page 57).
8.
Remove the top cover (see Top cover on page 67).
9.
Remove the display assembly (see Display assembly on page 77).
10. Remove the graphics board fan/heat sink (see Graphics subsystem heat sink on page 91).
11. Remove the processor heat sink (see Processor heat sink on page 86).
12. Remove the audio/USB board (see Audio/USB board on page 84).
13. Remove the Smart Card reader (see Smart Card reader on page 83).
14. Remove the Expresscard assembly (see ExpressCard assembly on page 82).
When replacing the system board, be sure that the following additional components are removed from the
defective system board and installed on the replacement system board:
●
SIM (see SIM card on page 42)
●
WLAN module (see WLAN module on page 47)
●
WWAN module (see WWAN module on page 49)
●
Solid-state drive (see Solid-state drive on page 46)
●
Hard drives (see Hard drives, primary and secondary on page 44)
●
Primary memory modules (see Primary memory module on page 60)
●
Expansion memory modules (see Expansion memory module on page 56)
●
Graphics board (see Graphics board on page 94)
●
Processor (see Processor on page 89)
Remove the system board:
1.
Remove the rear corner cover/right (1).
The rear corner cover/right is available in the Plastics Kit, 733637-001.
2.
98
Remove the Torx T8M2.5×4.0 screw that secures the RJ-45 connector bracket (2).
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the RJ-45 connector bracket (3).
The RJ-45 connector bracket is available in the Bracket Kit, spare part number 737734-001.
4.
Disconnect the power connector cable (1) and the speaker cable (2) from the system board.
5.
Remove the six Torx T8M2.5×4.0 screws (3) that secure the system board to the base enclosure.
Component replacement procedures
99
6.
Lift up on the left side of the system board (4) until it rests at an angle, and then remove it by sliding it
up and to the left at an angle.
When replacing the system board, note the location of the thermal material on the system board (1) and the
base enclosure (2).
Reverse this procedure to install the system board.
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7
Computer Setup (BIOS), TPM, and
HP Sure Start – Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.
●
Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Using Computer Setup 101
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See Starting Computer Setup on page 101.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
Follow the on-screen instructions.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
‒ or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
102 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on
your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup. See Starting Computer Setup on page 101.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
‒ or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 103.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup 103
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2.
Select a boot device, then press enter.
104 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must
ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and
approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/
usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and
solely. HP will not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1.
Start Computer Setup. See Starting Computer Setup on page 101.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select
your country. Select Drivers & Downloads, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 105
8
HP PC Hardware Diagnostics (UEFI) –
Windows 10
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot
access BIOS.
To start HP PC Hardware Diagnostics UEFI:
1.
Start BIOS:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button.
2.
Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 107.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow
the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
106 Chapter 8 HP PC Hardware Diagnostics (UEFI) – Windows 10
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specific product:
1.
Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.
Click Drivers & Downloads.
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 107
9
Computer Setup (BIOS), MultiBoot, and
System Diagnostics – Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
108 Chapter 9 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring default settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
Your password settings and security settings are not changed when you restore the default settings.
Using Computer Setup 109
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, select the HP Support Assistant app.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
110 Chapter 9 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
1.
From the Start screen, type e, and then click File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE:
order.
Some boot devices must be enabled in Computer Setup before they can be included in the boot
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Using MultiBoot 111
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9.
3.
Use a pointing device or the arrow keys to select a boot device, then press enter.
112 Chapter 9 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press
enter.
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot 113
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning
properly. The following diagnostic tests may be available in System Diagnostics:
●
System Tune-Up—This group of additional tests checks your computer to make sure that the main
components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on
memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery
calibration), video memory, and the WLAN module status.
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
●
Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up
test does not detect.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in
every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a
good sector.
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an error,
replace the memory modules immediately.
●
Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If
the battery fails the test, contact HP support to report the issue and purchase a replacement battery.
●
BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut
down or remove external power during the process. You will be given a confirmation screen before your
BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.
You can view system information and error logs or select languages in the System Diagnostics window.
To start System Diagnostics:
1.
Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in
the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
114 Chapter 9 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8
10 Computer Setup (BIOS), MultiBoot, and UEFI
– Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 115
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring default settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
116 Chapter 10 Computer Setup (BIOS), MultiBoot, and UEFI – Windows 7
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access Help and Support by selecting Start > Help and Support.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.
Select Start > Computer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
Using Computer Setup 117
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot
order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
118 Chapter 10 Computer Setup (BIOS), MultiBoot, and UEFI – Windows 7
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9.
3.
Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press
enter.
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Using MultiBoot 119
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 120.
2.
b.
Hard drive
c.
BIOS
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
120 Chapter 10 Computer Setup (BIOS), MultiBoot, and UEFI – Windows 7
11 Computer Setup (BIOS) and Advanced
System Diagnostics – SUSE Linux
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Starting Computer Setup 121
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring default settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow
the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
122 Chapter 11 Computer Setup (BIOS) and Advanced System Diagnostics – SUSE Linux
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc
key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and
then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2.
Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3.
Click the option for software and driver downloads, type your computer model number in the product
box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.
4.
Click your specific product from the models listed.
5.
Click the appropriate operating system.
6.
Go to the BIOS section and download the BIOS software package.
7.
Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Updating the BIOS 123
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
●
Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up
test does not detect.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in
every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a
good sector.
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an error,
replace the memory modules immediately.
●
Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If
the battery fails the test, contact support to report the issue and purchase a replacement battery.
●
System Tune-Up—This group of additional tests checks your computer to make sure that the main
components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on
memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery
calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1.
Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in
the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
124 Chapter 11 Computer Setup (BIOS) and Advanced System Diagnostics – SUSE Linux
12 Specifications
Computer specifications
Metric
U.S.
Width
41.60 cm
16.37 in
Depth
27.20 cm
10.70 in
Height (front to back)
3.40 cm to 4.00 cm
1.33 in to 1.57 in
Weight
3.48 kg
7.67 lbs
Dimensions
Input power
Operating voltage and current
19.5 V dc @ 10.25 A — 200 W
19.5 V dc @ 11.79 A — 230 W
NOTE:
This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE:
The computer operating voltage and current can be found on the system regulatory label.
Temperature
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
-20°C to 60°C
-4°F to 140°F
Operating
10% to 90%
10% to 90%
Nonoperating
5% to 95%
5% to 95%
Operating
-15 m to 3,048 m
-50 ft to 10,000 ft
Nonoperating
-15 m to 12,192 m
-50 ft to 40,000 ft
Relative humidity (noncondensing)
Maximum altitude (unpressurized)
Shock
Operating
125 g, 2 ms, half-sine
Nonoperating
200 g, 2 ms, half-sine
Random vibration
Operating
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
Nonoperating
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
Computer specifications 125
13 Backup and recovery – Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 127. For information on the recovery options that are available using the recovery media, see
Using Windows Tools on page 128.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 129.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
126 Chapter 13 Backup and recovery – Windows 10
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 61.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
configures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 129.
Creating recovery media and backups 127
Using Windows Tools
You can create recovery media, system restore points, and backups of personal information using
Windows tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
●
Not all methods are available on all products.
Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using Recovering using HP Recovery Manager on page 129. If you
have not already created recovery media, see Creating HP Recovery media (select products only)
on page 127.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 129.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space,
HP Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the Removing the HP Recovery partition (select products only)
on page 131.
128 Chapter 13 Backup and recovery – Windows 10
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using
the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 127.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only)
on page 127.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Restore and recovery 129
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select
HP Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 131.
3.
Follow the on-screen instructions.
130 Chapter 13 Backup and recovery – Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Insert the HP Recovery media.
2.
Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 127.
NOTE:
The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 131
14 Backup and recovery – Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
In Windows 8, from the Start screen, type restore, click Settings, and then select from the list of displayed
options.
- or In Windows 8.1, from the Start screen, type restore, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant
app.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair
media and your initial backup immediately after initial system setup. As you add new software and data files,
you should continue to back up your system on a regular basis to maintain a reasonably current backup. The
system repair media (select models only) are used to start up (boot) the computer and repair the operating
system in case of system instability or failure. Your initial and subsequent backups allow you to restore your
data and settings if a failure occurs.
On Start screen, type backup, click Settings, and then select Save backup copies of your files with File
History.
You can back up your information to an optional external hard drive or a network drive.
Note the following when backing up:
●
Store personal files in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated programs.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
To create a backup using Backup and Restore in Windows 8.0:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
132 Chapter 14 Backup and recovery – Windows 8
1.
From the Start screen, type backup, and then click Settings.
2.
Click Save backup copy of your files with file history.
File History windows are launched.
3.
Follow the on-screen instructions to use file history to backup files.
- or Click recovery to create a recovery drive using a USB flash drive.
- or Click Windows 7 file recovery, and then click create a system image to create a system image.
To create a backup using Backup and Restore in Windows 8.1:
NOTE:
Be sure that the computer is connected to AC power before you start the backup process.
NOTE:
The backup process may take over an hour, depending on file size and the speed of the computer.
1.
From the Start screen, type backup.
2.
Click Save backup copy of your files with file history.
File History windows are launched.
3.
Follow the on-screen instructions to use file history to backup files.
- or Click recovery to create a recovery drive using a USB flash drive.
- or Click System Image Backup to create a system image.
Backing up your information 133
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 8 operating system media to reboot the
computer and repair the operating system.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition: From the Start screen, type C, and
then select Computer.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media and the Driver Recovery media (both purchased
separately).
3.
If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Choose your language.
6.
Choose your keyboard layout.
7.
Select Troubleshoot from the boot options menu.
8.
Select Reset your PC, and follow the on-screen instructions.
134 Chapter 14 Backup and recovery – Windows 8
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact
information, see the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive before
the Windows operating system loads.
3.
Power off the computer.
4.
Power on the computer, and then press F9 to show the BIOS boot menu.
5.
When the DVD is booting, select the DVD from the UEFI Boot Sources.
6.
When prompted, press any keyboard key.
7.
Follow the on-screen instructions.
After the installation is completed:
1.
Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 135
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system
at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way
to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional
applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
NOTE: You may be prompted for your permission or password when using Refresh. See HP Support
Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support
Assistant app.
To start Refresh:
1.
On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen.
4.
In Windows 8.0, select General from the PC settings screen.
- or In Windows 8.1, select Update and Recovery , and then select Recovery.
5.
Scroll the right-side choices down to display Refresh your PC without affecting your files.
6.
Under Refresh your PC without affecting your files, select Get started, and follow the on-screen
instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal
information before you give away or recycle your computer. The process described in this section provides a
speedy, simple way to return the computer to its original state. This option removes all personal data, apps,
and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Choose your language.
3.
Choose your keyboard layout.
4.
Select Troubleshoot from the boot options menu.
5.
Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
136 Chapter 14 Backup and recovery – Windows 8
1.
On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen.
4.
In Windows 8.0, select General from the PC settings screen.
- or In Windows 8.1, select Update and Recovery , and then select Recovery.
5.
Scroll the right-side choices down to display Remove everything and reinstall Windows.
6.
Under Remove everything and reinstall Windows, select Get started, and follow the on-screen
instructions.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1.
From the Start screen, type HP Software Setup, and select Apps.
2.
Open HP Software Setup.
3.
Follow the on-screen directions to reinstall drivers or select software.
Performing a system recovery 137
15 Backup and recovery – Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 139.
2.
Use Windows Backup and Recovery tools to perform the following:
●
Back up individual files and folders
●
Back up your entire hard drive (select models only)
●
Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
●
Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and
Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See Backing
up your information on page 140.
138 Chapter 15 Backup and recovery – Windows 7
Guidelines
●
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the
type of optical drive you are using.
●
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media.
After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.
This recovery media allows you to reinstall your original operating system as well as select drivers and
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process. Label the disc after you create it, and store it in a
secure place.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process. Label the disc after you create it, and store it in a
secure place.
Creating recovery media and backups 139
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
Store personal files in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated directories.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly.
f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system.
140 Chapter 15 Backup and recovery – Windows 7
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●
Recover individual files
●
Restore the computer to a previous system restore point
●
Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition and the Recovery Image partition is not listed, you must recover your
operating system and programs using the Windows 7 operating system DVD and the Driver Recovery
media.
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Performing a system recovery 141
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition: click Start, right-click Computer,
click Manage, and then click Disk Management.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system media and the Driver Recovery media.
3.
If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
5.
Click Next.
6.
Select Install now.
7.
Follow the on-screen instructions.
142 Chapter 15 Backup and recovery – Windows 7
After the installation is completed:
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 143
16 Backup and Recovery – SUSE Linux
Recovery after a system failure is as good as your most recent backup. As you add new software and data
files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever
needed.
Creating backups
1.
Create restore media immediately after you set up the computer.
2.
As you add files, routinely create a backup of your system and personal information.
Creating restore media
You can create an HP Factory Image, using an installed or an external DVD±RW optical drive or a USB drive.
The HP Factory Image can be used to perform system recovery in the event of a system failure. The recovery
tool reinstalls the original operating system and HP programs and drivers that were installed at the factory.
To create the restore media:
1.
Select Computer > More Applications.
2.
In the left pane, click Tools, and then click Create HP Factory Image in the right pane.
3.
Follow the on-screen instructions to create an image file to burn a recovery disc.
NOTE: The image produced by HP Create Factory Image can be written to a USB disk on key or a DVD.
If you are writing to a DVD, follow the on-screen instructions. To write the image to a USB disk on key:
To write the image to a USB disk on key:
a.
Insert the USB disk on key in a USB port.
b.
To transfer the image to a USB disk on key, use the dd command.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can
manually back up your information to an optional external drive, a network drive, or discs. Back up your
system at the following times:
●
At regularly scheduled times
●
Before the computer is repaired or restored
●
Before you add or modify hardware or software
To back up your home directory files using Backup Manager Settings:
1.
Select Computer > More Applications > Tools > Backup Manager Settings, and click Backup my home
directory.
2.
Click Storage Destination Location, and then select a location to back up your information.
144 Chapter 16 Backup and Recovery – SUSE Linux
3.
Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save the
backup files.
4.
Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1.
Select Computer > More Applications > Tools > Backup Manager Restore.
2.
Click Backup Source, and then select the location of the backup files.
3.
Click Restore Destination, and then select the destination to restore the files.
4.
To restore all files from the selected location, click Restore all files. To restore select files only, click
Restore selected files, click Select Files and then select the files to be restored.
5.
Under Restore Point, click the time and date of the backup.
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest
version.
6.
Click Restore to start restoring the files, or click Cancel to cancel the operation.
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you
have created and any software installed on the computer are permanently removed. The recovery tool
reinstalls the original operating system and HP programs and drivers that were installed at the factory.
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be
restored from a backup.
To restore the computer using the HP Factory Image, you must first create the recovery media. If you have
not already created it, see Creating restore media on page 144.
To restore the computer from the recovery disc, follow these steps:
1.
If possible, back up all personal files.
2.
Insert the HP Factory Image into the optical drive or insert the USB disk on key into the USB port, and
restart the computer.
3.
As the computer is restarting, press f9 to open the Computer Setup boot option menu and select the
option for the optical drive, if you are using a DVD to restore. If you are using a USB disk to key, select
USB disk on key.
4.
Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot menu, and
then press enter.
5.
Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?
6.
Follow the on-screen instructions.
NOTE: The image produced by the Create Factory Image utility may be written to either a USB disk on a key
or a DVD. To write the image to a disk, use the dd command to transfer the image to a USB disk on a key. The
USB disk on a key may be inserted in a USB port.
Performing a system recovery 145
Remove everything and reinstall SLED
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal
information before you give away or recycle your computer. The process described in this section provides a
speedy, simple way to return the computer to its original state. This option removes all personal data,
applications, and settings from your computer, and reinstalls the Linux operating system.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
You can initiate this option by using the f11 key.
To use the f11 key:
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
The following options are available:
●
Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.
●
Recover/Repair System—This option repairs a system that is not working properly and preserves user
data.
●
Restore Factory System—This option restores the system back to the original factory state. User data is
not preserved.
Select an option and follow the on-screen instructions.
146 Chapter 16 Backup and Recovery – SUSE Linux
17 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory that can
contain personal data after the system has been powered off and the hard drive has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally
shipped from HP, assuming that no subsequent modifications have been made to the system and assuming
that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the notebook PC, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
1.
Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b.
Select Main, select Restore Defaults, and then select Yes to load defaults.
c.
Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
d.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
e.
If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
f.
If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock,
then select the desired hard drive and disable protection. At the automatic drive lock warning
screen, select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g.
Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
h.
Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and
then select Shutdown.
147
2.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
j.
Remove all power and system batteries for at least 24 hours.
Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT:
If you clear data using Secure Erase, it cannot be recovered.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Tools.
d.
Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●
Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT:
If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the
computer into an AC outlet before starting.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Tools.
d.
Under Utilities, select Disk Sanitizer, select the hard drive holding the data you want to clear, and
then follow the on-screen instructions to continue.
Nonvolatile memory usage
Non Volatile
Memory Type
Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory write
protected?
HP Sure Start
flash (select
models only)
2 MBytes
No
Yes
Provides
protected
backup of
critical System
BIOS code, EC
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
148 Chapter 17 Statement of memory volatility
Non Volatile
Memory Type
Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory write
protected?
firmware, and
critical PC
configuration
data for select
platforms that
support HP
Sure Start.
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory (CMOS)
256 bytes
No
Yes
Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
This memory is not writeprotected.
Controller (NIC)
EEPROM
64 KBytes
(not customer
accessible)
No
Yes
Store NIC
configuration
and NIC
firmware.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC nonfunctional.
DIMM Serial
Presence Detect
(SPD)
configuration data
256 bytes per
memory
module, 128
bytes
programmabl
e (not
customer
accessible)
No
Yes
Stores memory
module
information.
DIMM SPD is programmed by
the memory vendor.
Data cannot be written to
this memory when the
module is installed in a
PC. The specific writeprotection method varies
by memory vendor.
System BIOS
4 to 5 MBytes
Yes
Yes
Store system
BIOS code and
PC
configuration
data.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Configuration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
Downloads, and then
follow the on-screen
instructions.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC nonfunctional.
Intel Management 1.5 MBytes or
Engine Firmware
5 MBytes
(present in only
specific ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Yes
Yes
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an administrator
using the Management Engine
(MEBx) setup utility. The third
party data store contents can
be populated by a remote
The Intel chipset is
configured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.
Nonvolatile memory usage 149
Non Volatile
Memory Type
Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
Drivers &
Downloads, and
then follow the
on-screen
instructions.)
How is data input into this
memory?
How is this memory write
protected?
management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth flash
2Mbit
No
Yes
Stores
Bluetooth
configuration
and firmware.
Bluetooth flash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the flash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8
Kbit
No
Yes
Stores
configuration
and calibration
data.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Webcam
64K bit
No
Yes
Store webcam
configuration
and firmware.
Webcam memory is
programmed using a utility
from the device manufacturer
that can be run from
Windows.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint
Reader
512 KByte
flash
Yes
Yes
Stores
fingerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools
Security Manager.
Only a digitally signed
application can make the
call to write to the flash.
Questions and answers
1.
How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Customer Secure Boot key. See question and answer 7 for
information about resetting the key.
150 Chapter 17 Statement of memory volatility
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
b.
Select Main, and then select Restore defaults.
The Unified Extensible Firmware Interface (UEFI) BIOS an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older
BIOS architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface display the system information,
configuration settings, and change the configuration of your computer before an OS is loaded.
BIOS is provides a secure run-time environment that supports a Graphic User Interface (GUI). In
this environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or
USB mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI
BIOS also contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition the UEFI BIOS
works to initialize the computer’s hardware before loading and executing the OS, the run-time
environment allows the loading and execution of software programs from storage devices to
provide more functionality, such as advanced hardware diagnostics (with the ability to display
more detailed system information) and advanced firmware management and recovery software.
c.
Follow the on-screen instructions.
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2.
What is a UEFI BIOS, and how is it different from a legacy BIOS?
3.
Where does the UEFI BIOS reside?
4.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC
configuration data.
6.
How can the BIOS security be reset to factory defaults and data erased?
IMPORTANT: Resetting will result in the loss of information. These steps will not reset a Customer
Secure Boot Key.
See question and answer 7 for information about resetting the key.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
b.
Select Main, and then select Reset BIOS Security to Factory Default.
Questions and answers 151
7.
c.
Follow the on-screen instructions.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
How can the Customer Secure Boot Key be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created a Customer Secure Boot Key, simply disabling Secure Boot will not clear the
keys. You must also select to clear the Secure Boot Keys. Use the same procedure you used to create
the Secure Boot Keys, but make the selection to clear or delete all Secure Boot Keys.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
152 Chapter 17 Statement of memory volatility
18 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0m (3.3t) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Australia
EANSW
1
Austria
OVE
1
Belgium
CEBC
1
Canada
CSA
2
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
Italy
IMQ
1
Japan
METI
3
The Netherlands
KEMA
1
Norway
NEMKO
1
The People's Republic of China
COC
5
South Korea
EK
4
Requirements for all countries 153
Country/region
Accredited agency
Applicable note number
Sweden
SEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
4
The United Kingdom
BSI
1
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must
be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
154 Chapter 18 Power cord set requirements
19 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
recycle.
155
Index
A
AC adapter lights 17
AC adapter, spare part numbers 35
AC adapter/battery light 14
accessory battery connector 18
antenna
location 8
audio, product description 3
audio-in jack 16
audio-out jack 16
audio/USB board
removal 84
spare part number 27, 84
B
backup 144
Backup and Restore 132, 133, 140
backup tools 138
backups
creating 140
recovering 141
base enclosure, spare part number
28
battery
removal 41
spare part numbers 28, 41
battery bay 18
battery release latch 18
BIOS
determining version 110, 117,
123
downloading an update 110,
117, 123
updating 110, 116, 122
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive
precautions 38
spare part numbers 27, 35, 52
Blu-ray ROM DVD±RW SuperMulti
Double-Layer Drive
spare part numbers 28, 35, 52
Bracket Kit
components 31
spare part number 31
156 Index
buttons
optical drive eject 16
pointing stick 13
power 9
TouchPad 13
Touchpad on/off 13
volume mute 10
Windows 11
wireless 10
C
Cable Kit
components 32
spare part number 32
cables, service considerations 37
caps lock light 12
carrying case, spare part numbers
35
chipset, product description 1
components
bottom 18
display 8
front 14
left side 15
rear 17
right side 16
computer major components 23
computer reset 136, 146
Computer Setup
navigating and selecting 108,
115, 121
restoring default settings 109,
116, 122
computer specifications 125
connector
power 17
connector, service considerations
37
D
diskette drive
precautions 38
display assembly
components 29
removal 77
spare part numbers 23, 77
display bezel
removal 62
spare part numbers 30, 62
display enclosure, spare part
number 30
Display Hinge Kit, spare part
number 30
display panel
product description 1
removal 64
spare part numbers 30, 64
display panel cable
illustrated 32
removal 81
spare part number 30
Display Panel Support Kit, spare part
number 30
display switch 8
DisplayPort 15
DisplayPort-to-HDMI adapter, spare
part number 35
docking connector 18
docking support, product
description 4
Driver Recovery DVD,
creating 139
using for restore 142
drives, preventing damage 38
DVD-ROM Drive
precautions 38
DVD±RW and CD-RW SuperMulti
Double-Layer combo Drive
precautions 38
DVD±RW SuperMulti Double-Layer
Drive
spare part numbers 28, 35, 52
E
electrostatic discharge 38
esc key 11
Ethernet, product description
3
ExpressCard assembly
removal 82
spare part number 27, 82
ExpressCard bezel
illustrated 33
ExpressCard slot 15
external media cards, product
description 4
hinge cover
removal 78
spare part number 79
HP Recovery Disc Creator, using
139
HP Recovery partition
checking for presence 142
using for recovery 142
F
f11 recovery 134, 142
fingerprint reader
location 10
removal 74
spare part numbers 74
fingerprint reader bezel
illustrated 33
fingerprint reader board 26
fingerprint reader bracket
illustrated 31
fn key 11
function keys 11
J
jacks
audio-in 16
audio-out 16
headphone 16
microphone 16
network 17
RJ-45 17
G
graphics board
removal 94
spare part numbers 26, 94
graphics subsystem heat sink
removal 91
spare part numbers 28, 91
graphics, product description 1
grounding equipment and methods
40
H
hard drive
precautions 38
product description 2
removal 44
spare part numbers 28, 34, 44
Hard Drive Hardware Kit
contents 34
spare part number 34
hard drive light 14
hard drive recovery 134, 142
headphone jack 16
hinge
removal 80
spare part number 30, 81
K
keyboard
product description 4
removal 57
spare part numbers 24, 25, 57
keys
esc 11
fn 11
function 11
num lk 11
Windows 11
L
l-voltage differential signalling board
spare part number 30
legacy support, USB 108, 115, 121
lights
AC adapter 17
AC adapter/battery 14
caps lock 12
hard drive 14
microphone mute 12
mute 12
num lock 12
power 12, 14
TouchPad 12
webcam 8
wireless 12, 14
lock, spare part numbers 35
low-voltage differential signalling
board cable
illustrated 32
M
mass storage device
components 34
spare part number 34
memory card reader 16
memory module
product description 1, 2
removal 56, 60
spare part numbers 26, 56, 60
microphone 8
product description 3
microphone jack 16
microphone module
spare part number 30, 66
microphone mute light 12
model name 1
model number 21
mouse, spare part number 35
multifunction board
removal 71
spare part number 26, 71
mute light 12
N
network jack 17
num lk key 11
num lock light 12
numeric keypad 11
O
operating system, product
description 5, 6
optical drive
location 16
precautions 38
product description 3
removal 52
spare part numbers 27, 35, 52
optical drive eject button 16
P
packing guidelines 39
plastic parts 37
Plastics Kit
components 33
spare part number 33
pointing device
product description 4
pointing stick 13
pointing stick button 13
Index 157
ports
DisplayPort 15
product description 4
Thunderbolt 15
USB 2.0 15
USB 3.0 16
power button 9
power button board
removal 75
spare part number 26, 75
power connector 17
power connector bracket
removal 96
spare part number 96
power connector cable
illustrated 32, 33
removal 96
spare part number 96
power connector/security lock
bracket
illustrated 31
power cord
set requirements 153
spare part numbers 35
power light 12, 14
power requirements, product
description 4, 5
processor
product description 1
removal 89
spare part numbers 26, 89
processor heat sink
removal 86
spare part numbers 28, 86
product description
audio 3
chipset 1
display panel 1
docking support 4
Ethernet 3
external media cards 4
graphics 1
hard drives 2
keyboard 4
memory module 1, 2
microphone 3
operating system 5, 6
optical drives 3
pointing devices 4
ports 4
158 Index
power requirements 4, 5
processors 1
product name 1
security 5
serviceability 6
solid state drive 2
video 3
wireless 3, 4
product name 1, 20
product number 21
R
rear corner cover
illustrated 33
removal 96, 98
spare part number 96, 98
recovery 136, 144
recovery media, creating 139
recovery media, using for restore
142
recovery partition 134, 142
recovery tools 138
recovery tools, Windows 141
recovery, system 140
recycle
computer 136
refresh 136
removal/replacement
preliminaries 37
procedures 41, 62
remove everything and reinstall
Windows 136
reset
computer 136, 146
steps 136, 146
restoring the hard drive 134, 142
RJ-45 bracket
illustrated 31
RJ-45 connector bracket
removal 98
spare part number 99
RJ-45 jack 17
RTC battery
removal 51
spare part number 28, 51
S
Screw Kit, spare part number
SD Card reader bezel
illustrated 33
36
security cable slot 15
security, product description 5
serial number 20
service considerations 37
service cover
location 18
removal 43
spare part number 28, 43
service cover release latch 18
service cover release lock 18
serviceability, product description
6
setup utility
navigating and selecting 108,
115
restoring default settings 109,
116
SIM card, removal 42
SIM slot 18
SIM slot, identifying 18
SLED
remove everything and reinstall
option 146
slots
ExpressCard 15
security cable 15
SIM 18
smart card 15
Smart Card reader
removal 83
spare part number 27, 83
smart card slot 15
solid-state drive
precautions 38
product description 2
removal 46
spare part numbers 27, 34, 46
speakers
location 10
removal 73
spare part number 27, 73
specifications
computer 125
Startup Repair, using 141
static-shielding materials 40
system board
removal 97
spare part numbers 26, 97
System Diagnostics 114
T
Thunderbolt port 15
tools required 37
top cover
removal 67
spare part number 26, 67
TouchPad button 13
TouchPad light 12
TouchPad on/off button 13
TouchPad zone 13
transporting guidelines 39
U
Upgrade Bay hard drive carrier
removal 54
spare part number 28, 35, 54
USB 2.0 port 15
USB 3.0 charging port 15
USB 3.0 port 16
USB legacy support 108, 115, 121
V
vents 15, 17, 18
video, product description
volume mute button 10
wireless
product description 3, 4
wireless antenna
location 8
wireless button 10
wireless light 12, 14
WLAN module
removal 47
spare part numbers 27, 47
workstation guidelines 39
WWAN module
removal 49
spare part numbers 27, 49
3
W
warrenty period 21
webcam 8
location 8
webcam light 8
webcam/microphone module
removal 66
spare part number 30, 66
Windows
Refresh 136
reinstall 136
remove everything and reinstall
option 136
reset 136
Windows 7 operating system DVD
creating 139
using for restore 142
Windows 7 operating system media
creating 139
using for restore 142
Windows 8 operating system DVD
135
Windows button 11
Windows key 11
Windows Startup Repair, using 141
Index 159
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