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HP EliteDesk 800 G3 Tower PC, EliteDesk 800 G3 Tower PC (ENERGY STAR), EliteDesk 800 G3 Base Model Tower PC, EliteDesk 705 G3 Base Model Desktop Mini PC, EliteOne 800 G1 21.5 Non-Touch All-in-One PC, EliteDesk 800 G3 Base Model Small Form Factor PC, ProDesk 600 G3 Desktop Mini PC, EliteDesk 705 G3 Microtower PC (ENERGY STAR), EliteOne 800 G2 23-inch Non-Touch All-in-One PC, EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR) Quick start guide
Getting Started
HP Business PCs
© Copyright 2010, 2012-2014, 2016 HP
Development Company, L.P.
Windows is a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Eighth Edition: August 2016
First Edition: June 2010
Document Part Number: 625148-008
Product notice
Software terms
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/ support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
About this book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE:
Text set off in this manner provides important supplemental information.
iii
iv
About this book
Table of contents
1 Getting started in Windows 7 .......................................................................................................................... 1
Activating and customizing the software .............................................................................................................. 1
Activating the Windows operating system ......................................................................................... 1
Downloading Windows 7 updates ....................................................................................................... 1
Installing or upgrading device drivers ................................................................................................ 1
Customizing the monitor display ........................................................................................................ 2
Turning off the computer ....................................................................................................................................... 2
If you encounter issues .......................................................................................................................................... 2
Performing basic troubleshooting ...................................................................................................... 2
Visual inspection: No boot, no power, no video ................................................................ 2
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and
audible codes .................................................................................................................... 3
HP Support Assistant ........................................................................................................ 3
Using HP PC Hardware Diagnostics ................................................................................... 3
Why run HP PC Hardware Diagnostics ............................................................ 4
How to access and run HP PC Hardware Diagnostics ..................................... 4
Downloading HP PC Hardware Diagnostics to a USB device .......................... 4
Before you call for support ............................................................................................... 5
Backing up, restoring, and recovering in Windows 7 ........................................................ 6
Creating recovery media ................................................................................. 6
System Restore ............................................................................................... 9
System Recovery ............................................................................................ 9
Using, updating, and maintaining your PC .......................................................................................................... 12
2 Getting started in Windows 8 ........................................................................................................................ 13
Activating and customizing the software ........................................................................................................... 13
Activating the Windows operating system ....................................................................................... 13
Downloading Windows 8 updates ..................................................................................................... 13
Customizing the monitor display ...................................................................................................... 13
Turning off the computer ..................................................................................................................................... 14
If you encounter issues ........................................................................................................................................ 14
Performing basic troubleshooting .................................................................................................... 14
Visual inspection: No boot, no power, no video .............................................................. 14
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and
audible codes .................................................................................................................. 15
HP Support Assistant ...................................................................................................... 15
v
Using HP PC Hardware Diagnostics ................................................................................ 15
Why run HP PC Hardware Diagnostics .......................................................... 15
How to access and run HP PC Hardware Diagnostics ................................... 16
Downloading HP PC Hardware Diagnostics to a USB device ........................ 16
Before you call for support ............................................................................................. 16
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ........................... 18
Creating recovery media and backups ......................................................... 18
System Recovery when Windows is responding (select models only) ........ 18
System Recovery when Windows is not responding (select models
only) .............................................................................................................. 19
System Recovery using HP Recovery Media (select models only) ............... 19
Restoring and recovering using Windows tools ........................................... 20
Using, updating, and maintaining your PC .......................................................................................................... 21
3 Getting started in Windows 10 ...................................................................................................................... 22
Activating and customizing the software ........................................................................................................... 22
Activating the Windows operating system ....................................................................................... 22
Downloading Windows updates ........................................................................................................ 22
Customizing the monitor display ...................................................................................................... 22
Turning off the computer ..................................................................................................................................... 23
If you encounter issues ........................................................................................................................................ 23
Performing basic troubleshooting .................................................................................................... 23
Visual inspection: No boot, no power, no video .............................................................. 23
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and
audible codes .................................................................................................................. 24
HP Support Assistant ...................................................................................................... 24
Using HP PC Hardware Diagnostics ................................................................................ 24
Why run HP PC Hardware Diagnostics .......................................................... 25
How to access and run HP PC Hardware Diagnostics ................................... 25
Downloading HP PC Hardware Diagnostics to a USB device ........................ 25
Before you call for support ............................................................................................. 26
Backing up, restoring, and recovering in Windows 10 ................................................... 27
Creating recovery media and backups ......................................................... 27
Using Windows tools .................................................................................... 28
Restore and recovery .................................................................................... 28
4 Finding more information ............................................................................................................................. 32
5 Accessibility ................................................................................................................................................ 33
Supported assistive technologies ....................................................................................................................... 33
Contacting support .............................................................................................................................................. 33
vi
vii
viii
1
Getting started in Windows 7
Windows 7 does not support the embedded TPM 2.0. You can either download a hotfix from Microsoft to add
support or downgrade to TPM 1.2.
Activating and customizing the software
If your computer was not shipped with a Windows® operating system, some portions of this documentation
do not apply. Additional information is available in online help after you activate the operating system.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system
is successfully activated. Doing so may cause errors and prevent the operating system from installing
properly.
NOTE: Be sure that there is a 10.2 cm (4-inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the
activation.
We recommend that you register your computer with HP during operating system setup so you can receive
important software updates and sign up for special offers.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS
COMPLETE. Turning off the computer during the activation process may damage the software that runs the
computer or prevent its proper installation.
NOTE: If the computer was shipped with more than one operating system language on the hard drive, the
activation process could take up to 60 minutes.
Downloading Windows 7 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally, HP
recommends checking for the latest updates during the initial installation and periodically throughout the life
of the computer.
1.
To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the
screen.
2.
After an Internet connection has been established, click Start > All Programs > Windows Update.
3.
Run Windows Update monthly thereafter.
Installing or upgrading device drivers
When installing optional hardware devices after the operating system installation is complete, you must also
install the drivers for each of the devices.
Activating and customizing the software
1
In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the
Browse button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system, from
http://www.hp.com/support. Select your country and language, select Download drivers and software (and
firmware), enter the model number of the computer, and press Enter.
Customizing the monitor display
You can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power
management settings.
For more information, refer to the online documentation provided with the graphics controller utility or the
documentation that came with your monitor.
Right-click on the Windows desktop, then click Personalize to change display settings.
Turning off the computer
To properly turn off the computer, first shut down the operating system software.
▲
Click Start > Shut down.
If you encounter issues
There are several means to diagnose and resolve potential issues. HP provides several proprietary
diagnostics tools but recommends a sequential troubleshooting approach, from the most basic root cause to
the more complex.
1.
Visual inspection
2.
Blink or beep codes
3.
HP Support Assistant troubleshooter
4.
HP PC Hardware Diagnostics
5.
HP Support
6.
System restore
7.
System recovery
Performing basic troubleshooting
Perform the troubleshooting procedures in this section in the order presented, until your issue is resolved.
You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide
(English only) available at http://www.hp.com/support. Select Find your product, enter the model number of
the computer, and click Search.
Visual inspection: No boot, no power, no video
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. To reduce the risk of system board or component damage, always disconnect the power cord
from the power source before opening the computer.
2
Chapter 1 Getting started in Windows 7
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Be sure that the computer and monitor are plugged into a working electrical outlet.
●
Check to see that the voltage select switch (some models) is set to the appropriate voltage for your
region (115 V or 230 V).
●
Check to see that the computer is on (the power light is on).
●
Check to see that the monitor is on (the monitor light is on).
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
If the system does not boot, press and hold any key. If the system beeps, then the keyboard is operating
correctly.
●
Check all cable connections for loose connections or incorrect connections.
●
Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in the Sleep state, shut down the computer by pressing and holding the power button for at
least four seconds. Then press the power button again to restart the computer. If the system will not
shut down, unplug the power cord, wait a few seconds, and then plug it in again. The computer will
restart if automatic start on power loss is set in Computer Setup. If the computer does not restart, press
the power button.
●
Reconfigure your computer after installing a non–Plug and Play expansion board or other option.
●
Be sure that all the needed device drivers have been installed. For example, if you are using a printer,
you need a driver for that printer model.
●
Remove any bootable media (CD/DVD or USB device) from the system before turning it on.
●
If you have installed an operating system other than the factory-installed operating system, check to be
sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded
video on some models only) and a single monitor, the monitor must be connected to the monitor port on
the source that is set as the primary video source. During boot, the other video ports are disabled; if the
monitor is connected to one of these ports, the monitor will not function. You can select or change the
primary video source in Computer Setup.
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes
If you see flashing LEDs on the front of the computer or if you hear beeps, see the Maintenance and Service
Guide (English only) for interpretation and recommended action.
HP Support Assistant
HP Support Assistant is an HP application that helps you maintain the performance of your computer and
resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP
Support Assistant is preinstalled on all HP or Compaq computers running Windows 7.
To access HP Support Assistant in Windows 7, double-click the HP Support Assistant icon on your desktop.
Using HP PC Hardware Diagnostics
If HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that
HP includes on all products. You can use this tool even if the computer will not boot to the operating system.
This tool also works with components not diagnosed in HP Support Assistant.
If you encounter issues
3
Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.
●
Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively
isolate hardware failures from issues that may be caused by the operating system or other software
components.
●
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is
generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health of the
computer.
1.
Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.
2.
Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the following locations:
a.
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device on page 4)
b.
The hard drive
c.
A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB
or hard drive versions are not detected
Downloading HP PC Hardware Diagnostics to a USB device
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1.
Go to http://hp.com/go/techcenter/pcdiags.
2.
In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later versions
1.
Go to http://www.hp.com.
2.
Point to Support, located at the top of the page, and then click Download Drivers.
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
4
Chapter 1 Getting started in Windows 7
Before you call for support
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before you touch them.
If you are having problems with the computer, try the appropriate solutions as described in the previous
sections and summarized below to try to isolate the exact problem before calling for technical support.
●
Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps
emanating from the computer. The flashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available, or
replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network:
◦
Use a different network cable to connect your computer to the network.
◦
Connect a different computer with a different cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
●
If you recently added new hardware, remove the hardware.
●
If you recently installed new software, uninstall the software.
●
Boot the computer to Safe Mode to see if it will boot without all of the drivers loaded. To boot to Safe
Mode:
1.
Restart the computer.
2.
Press and hold the F8 key before the operating system starts. The Advanced Boot Options screen
appears.
3.
Use the arrow keys to highlight Last Known Good Configuration, and then press Enter to boot the
computer.
●
If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to Using HP PC Hardware Diagnostics on page 3
for more information.
●
If the computer will boot into the operating system, use one of the following tools. They provide selfsolve diagnostics and online chat features (if Internet access is also available).
◦
If you have HP Support Assistant, access it by double-clicking the HP Support Assistant icon.
◦
If you do not have HP Support Assistant installed, access HP Instant Support Professional Edition at
http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, proactive notification, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●
Before calling:
If you encounter issues
5
◦
Remove any hardware that was recently added to your system.
◦
Remove any software that was recently installed.
◦
Write down the product ID number, computer and monitor serial numbers, and the failure ID
produced by running the diagnostics, if applicable.
●
Be in front of your computer when you call.
●
Spend time troubleshooting the problem with the service technician.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
Backing up, restoring, and recovering in Windows 7
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or
even back to the original factory state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details
about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support,
select Start > Help and Support.
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create recovery media. This media can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. See
Creating recovery media on page 6.
2.
As you add hardware and software programs, create system restore points. A system restore point is a
snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system
restore point contains information that Windows uses, such as registry settings. Windows creates a
system restore point for you automatically during a Windows update and during other system
maintenance (such as a software update, security scanning, or system diagnostics). You can also
manually create a system restore point at any time. For more information and steps for creating specific
system restore points, see Help and Support. To access Help and Support, select Start > Help and
Support.
3.
As you add photos, video, music, and other personal files, create a backup of your personal information.
If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle
Bin, or if files become corrupted, you can restore the files that you backed up. In case of system failure,
you can use the backup files to restore the contents of your computer. See Backing up your information
on page 8.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
Creating recovery media
After you successfully set up the computer, create recovery media. The media can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.
There are two types of recovery media. To determine which steps to follow for your computer:
6
Chapter 1 Getting started in Windows 7
1.
Click the Start button.
2.
Click All Programs.
●
If Security and Protection is listed, continue with the steps in Creating recovery media using HP
Recovery Manager (select models only) on page 7.
●
If Productivity and Tools is listed, continue with the steps in Creating recovery discs with HP
Recovery Disc Creator (select models only) on page 8.
Creating recovery media using HP Recovery Manager (select models only)
●
To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased
separately). The discs you use will depend on the type of optical drive you are using.
NOTE: DVD+R DL, DVD-R DL, or DVD±RW discs are not supported.
●
You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive.
●
If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject
defective discs. You will be prompted to insert a new blank disc to try again.
●
The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs).
The Recovery Media Creation program tells you the specific number of blank discs needed to make the
set. If you are using a USB flash drive, the program will tell you the size of the drive required to store all
the data (minimum of 8 GB).
NOTE: The process of creating recovery media is lengthy. You can quit the process at any time. The
next time you initiate the process, it resumes where it left off.
NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a
media card and you may not be able to run system recovery.
To create recovery discs:
1.
Close all open programs.
2.
Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and
then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue.
3.
Click Create recovery media using blank DVD (s), and then click Next.
4.
Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery
2), and then store the discs in a secure place.
To create a recovery USB flash drive:
NOTE:
You must use a USB flash drive with a capacity of at least 8 GB.
NOTE:
Recovery Media Creation formats the USB flash drive, deleting any files on it.
1.
Close all open programs.
2.
Insert the USB flash drive into a USB port on the computer.
3.
Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and
then click Recovery Media Creation.
4.
Click Create recovery media with a USB flash drive, and then click Next.
If you encounter issues
7
5.
Select the USB flash drive from the list of media. The program will let you know how much storage is
required to create the recovery drive. If the USB flash drive does not have enough storage capacity, the
list item will appear dimmed, and you must use a larger USB flash drive. Click Next.
6.
Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in
a secure place.
Creating recovery discs with HP Recovery Disc Creator (select models only)
HP Recovery Disc Creator is a software program that offers an alternate way to create recovery discs on select
models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc
Creator. The recovery discs allow you to reinstall your original operating system as well as select drivers and
applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds of recovery
discs:
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs
(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on
the type of optical drive you are using.
Creating recovery discs
NOTE: The Windows 7 operating system DVD can be created only once. The option to create that media will
not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process. Label the disc after you create it, and store it in a
secure place.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process. Label the disc after you create it, and store it in a
secure place.
Backing up your information
You should create your initial backup immediately after initial system setup. As you add new software and
data files, you should continue to back up your system on a regular basis to maintain a reasonably current
backup. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
8
Chapter 1 Getting started in Windows 7
●
Store personal files in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated directories.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: You may be prompted by User Account Control for your permission or password when you perform
certain tasks. To continue a task, select the appropriate option. For information about User Account Control,
see Help and Support: Select Start > Help and Support.
To create a backup using Windows Backup and Restore:
NOTE:
The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup.
System Restore
If you have a problem that might be due to software that you installed on your computer, or if you want to
restore the system to a previous state without losing any personal information, use System Restore to return
the computer to a previous restore point.
NOTE:
Always use this System Restore procedure before you use the System Recovery feature.
To start System Restore:
1.
Close all open programs.
2.
Click the Start button, right-click Computer, and then click Properties.
3.
Click System protection, click System Restore, click Next, and then follow the on-screen instructions.
System Recovery
WARNING! This procedure deletes all user information. To prevent loss of information, be sure to back up all
user information so you can restore it after recovery.
System Recovery completely erases and reformats the hard drive, deleting all data files that you have
created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any
software that was not installed on the computer at the factory. This includes software that came on media
included in the computer accessory box, and any software programs you installed after purchase. Any
personal files must be restored from backups you made.
If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from
support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
NOTE: Always use the System Restore procedure before you use the System Recovery program. See System
Restore on page 9.
You must choose one of the following methods to perform a System Recovery:
●
Recovery image — Run System Recovery from a recovery image stored on your hard drive. The recovery
image is a file that contains a copy of the original factory-shipped software. To perform a System
If you encounter issues
9
Recovery from a recovery image, see System Recovery when Windows is responding on page 10 or
System Recovery when Windows is not responding on page 10.
●
Recovery media — Run System Recovery from recovery media that you have created from files stored
on your hard drive or purchased separately. See System Recovery using recovery media (select models
only) on page 11.
System Recovery when Windows is responding
CAUTION: System Recovery deletes all data and programs you have created or installed. Before you begin,
back up any important data to a CD or DVD or to a USB flash drive.
NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this
media, follow the instructions in Creating recovery media on page 6.
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery:
1.
Turn off the computer.
2.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3.
Turn on the computer.
4.
When Windows has loaded, click the Start button, and then click All Programs.
●
If Security and Protection is listed, continue with step 5.
●
If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not
responding on page 10.
5.
Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted,
click Yes to allow the program to continue.
6.
Under I need help immediately, click System Recovery.
7.
Select Yes, and then click Next. Your computer restarts.
8.
When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need
help immediately, click System Recovery. If you are prompted to back up your files, and you have not
done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover
without backing up your files, and then click Next.
9.
System Recovery begins. After System Recovery is complete, click Finish to restart the computer.
10. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the
computer back on.
System Recovery when Windows is not responding
CAUTION:
System Recovery deletes all data and programs you have created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery.
10
1.
Turn off the computer. If necessary, press and hold the power button until the computer turns off.
2.
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3.
Press the power button to turn on the computer.
4.
As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows
is Loading Files… message appears on the screen.
Chapter 1 Getting started in Windows 7
5.
At the HP Recovery Manager screen, follow the on-screen instructions to continue.
6.
When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the
computer back on.
System Recovery using recovery media (select models only)
Use the steps provided in this section if you created recovery media using Creating recovery media using HP
Recovery Manager (select models only) on page 7. If you used HP Recovery Disc Creator to create a Windows 7
operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating system
discs (select models only) on page 11.
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any
important data to a CD or DVD or to a USB flash drive.
To perform a System Recovery using recovery media:
1.
If you are using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If
you are using a recovery USB flash drive, insert it into a USB port.
2.
Click the Start button, and then click Shut Down.
– or –
If the computer is not responding, press and hold the power button for approximately 5 seconds or until
the computer turns off.
3.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
4.
Press the power button to turn on the computer, and press Esc as the computer is powering on to display
the startup menu.
5.
Use the arrow keys to select the boot menu, and press Enter. Use the arrow keys to select the location
where the recovery media is inserted (USB or DVD). Press Enter to boot from that device.
6.
If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media.
On the Welcome screen, under I need help immediately, click Factory Reset.
7.
If you are prompted to back up your files, and you have not done so, select Back up your files first
(recommended), and then click Next. Otherwise, select Recover without backing up your files, and then
click Next.
8.
If you are prompted to insert the next recovery disc, do so.
9.
When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the
system.
10. Click Finish to restart the computer.
Using HP Recovery Disc operating system discs (select models only)
Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating
system DVD and a Driver Recovery DVD. If you created recovery media using Creating recovery media using HP
Recovery Manager (select models only) on page 7, use the steps in System Recovery using recovery media
(select models only) on page 11.
If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator (select models
only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating
system.
If you encounter issues
11
To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions.
CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on the
computer are permanently removed. When reformatting is complete, the recovery process helps you restore
the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
NOTE: If the computer does not boot to the DVD, restart the computer and press Esc as the computer
is powering on to see the startup menu. Use the arrow keys to select the boot menu and press Enter.
Use the arrow keys to select the location where the recovery DVD is inserted. Press Enter to boot from
that device.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
5.
Click Next.
6.
Select Install now.
7.
Follow the on-screen instructions.
After the repair is completed:
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install
Recommended Applications.
Using, updating, and maintaining your PC
From one location you can perform the following tasks:
●
View or change your computer name and other system settings
●
Add a device or printer and change other system settings
●
Get help and support for your specific model
●
Install HP support software for your computer
●
Purchase supplies and accessories for your computer
To access this location, click Start > Devices and Printers and then double-click the icon for your PC.
12
Chapter 1 Getting started in Windows 7
2
Getting started in Windows 8
Activating and customizing the software
If your computer was not shipped with a Windows® operating system, some portions of this documentation
do not apply. Additional information is available in online help after you activate the operating system.
Additional information is available in online help after you activate the operating system.
NOTE: Be sure that there is a 10.2 cm (4-inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the
activation.
We recommend that you register your computer with HP during operating system setup so you can receive
important software updates and sign up for special offers. You can also register your computer with HP using
the Register with HP app on the Start screen.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS
COMPLETE. Turning off the computer during the activation process may damage the software that runs the
computer or prevent its proper installation.
Downloading Windows 8 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally, HP
recommends checking for the latest updates during the initial installation and periodically throughout the life
of the computer.
Run Windows Update as soon as possible after you set up your computer.
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms.
2.
Click Settings > Change PC Settings > Windows Update.
3.
Run Windows Update monthly thereafter.
Customizing the monitor display
You can customize display settings for Windows 8 separately for the Start screen and the desktop.
To customize the Start screen:
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms.
2.
Click Settings > Change PC Settings.
3.
Click Personalize to change the display settings.
Activating and customizing the software
13
To customize the Desktop:
1.
Click the Desktop app on the Start screen.
2.
Right-click on the desktop, and then click Personalize to change display settings.
Turning off the computer
To properly turn off the computer, shut down the operating system software.
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms, and then click
Settings.
2.
Click the Power icon, and then click Shut down.
If you encounter issues
There are several means to diagnose and resolve potential issues. HP provides several proprietary
diagnostics tools but recommends a sequential troubleshooting approach, from the most basic root cause to
the more complex.
1.
Visual inspection
2.
Blink or beep codes
3.
HP Support Assistant troubleshooter
4.
HP PC Hardware Diagnostics
5.
HP Support
6.
System restore
7.
System recovery
Performing basic troubleshooting
Perform the troubleshooting procedures in this section in the order presented, until your issue is resolved.
You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide
(English only) available at http://www.hp.com/support. Select Find your product, enter the model number of
the computer, and click Search.
Visual inspection: No boot, no power, no video
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. To reduce the risk of system board or component damage, always disconnect the power cord
from the power source before opening the computer.
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
14
1.
Be sure that the computer and monitor are plugged into a working electrical outlet.
2.
Check to see that the voltage select switch (some models) is set to the appropriate voltage for your
region (115 V or 230 V).
3.
Check to see that the computer is on (the power light is on).
4.
Check to see that the monitor is on (the monitor light is on).
5.
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
Chapter 2 Getting started in Windows 8
6.
If the system does not boot, press and hold any key. If the system beeps, then the keyboard is operating
correctly.
7.
Check all cable connections for loose connections or incorrect connections.
8.
Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in the Sleep state, shut down the computer by pressing and holding the power button for at
least four seconds. Then press the power button again to restart the computer. If the system will not
shut down, unplug the power cord, wait a few seconds, and then plug it in again. The computer will
restart if automatic start on power loss is set in Computer Setup. If the computer does not restart, press
the power button.
9.
Reconfigure your computer after installing a non–Plug and Play expansion board or other option.
10. Be sure that all the needed device drivers have been installed. For example, if you are using a printer,
you need a driver for that printer model.
11. Remove any bootable media (CD/DVD or USB device) from the system before turning it on.
12. If you have installed an operating system other than the factory-installed operating system, check to be
sure that it is supported on the system.
13. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded
video on some models only) and a single monitor, the monitor must be connected to the monitor port on
the source that is set as the primary video source. During boot, the other video ports are disabled; if the
monitor is connected to one of these ports, the monitor will not function. You can select or change the
primary video source in Computer Setup.
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes
If you see flashing LEDs on the front of the computer or if you hear beeps, see the Maintenance and Service
Guide (English only) for interpretation and recommended action.
HP Support Assistant
HP Support Assistant is an HP application that helps you maintain the performance of your computer and
resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP
Support Assistant is preinstalled on all HP or Compaq computers running Windows 8.
To access HP Support Assistant in Windows 8, click the HP Support Assistant app on the Start screen.
Using HP PC Hardware Diagnostics
If HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that
HP includes on all products. You can use this tool even if the computer will not boot to the operating system.
This tool also works with components not diagnosed in HP Support Assistant.
Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.
●
Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively
isolate hardware failures from issues that may be caused by the operating system or other software
components.
●
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is
generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.
If you encounter issues
15
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health of the
computer.
1.
Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.
2.
Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the follow sequence:
a.
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device on page 16)
b.
The hard drive
c.
A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB
or hard drive versions are not detected
Downloading HP PC Hardware Diagnostics to a USB device
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1.
Go to http://hp.com/go/techcenter/pcdiags.
2.
In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later versions
1.
Go to http://www.hp.com.
2.
Point to Support, located at the top of the page, and then click Download Drivers.
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Before you call for support
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before you touch them.
If you are having problems with the computer, try the appropriate solutions as described in the previous
sections and summarized below to try to isolate the exact problem before calling for technical support.
16
Chapter 2 Getting started in Windows 8
●
Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps
emanating from the computer. The flashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available, or
replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network:
◦
Use a different network cable to connect your computer to the network.
◦
Connect a different computer with a different cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
●
If you recently added new hardware, remove the hardware.
●
If you recently installed new software, uninstall the software.
●
Comprehensive online technical support is also available at http://www.hp.com/support.
●
If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to Using HP PC Hardware Diagnostics on page 3
for more information.
●
If the computer will boot into the operating system, use one of the following tools. They provide selfsolve diagnostics and online chat features (if Internet access is also available).
◦
If you have HP Support Assistant, access it from the Start screen by clicking the HP Support
Assistant app, clicking My computer, and then clicking Diagnostics.
◦
If you do not have HP Support Assistant installed, access HP Instant Support Professional Edition at
http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, proactive notification, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●
Before calling:
◦
Remove any hardware that was recently added to your system.
◦
Remove any software that was recently installed.
◦
Write down the product ID number, computer and monitor serial numbers, and the failure ID
produced by running the diagnostics, if applicable.
●
Be in front of your computer when you call.
●
Spend time troubleshooting the problem with the service technician.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
If you encounter issues
17
Backing up, restoring, and recovering in Windows 8.1 or Windows 8
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or
even back to the original factory state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. From the Start screen, type help, and then select Help and
Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create recovery media. This step creates a backup of the
Recovery partition on the computer. The backup can be used to reinstall the original operating system in
cases where the hard drive is corrupted or has been replaced.
You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a
computer that is unable to start. The USB flash drive can be used to reinstall the original operating
system and the programs that were installed at the factory.
NOTE: Any information on the USB flash drive will be erased before the recovery media is created.
2.
●
To create the Windows 8.1 recovery media, from the Start screen, type recovery drive, then
click Create a recovery drive. Follow the on-screen instructions to continue.
●
To create the Windows 8 recovery media, from the Start screen, type recovery manager, and
then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue.
Follow the on-screen instructions to continue. (select models only)
Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type help, and then select
Help and Support.
System Recovery when Windows is responding (select models only)
CAUTION: System Recovery deletes all data and programs you have created or installed. Before you begin,
back up any important data to a CD or DVD or to a USB flash drive.
NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this
media, follow the instructions in Creating recovery media and backups on page 18.
18
1.
Turn off the computer.
2.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3.
Turn on the computer.
4.
From the Start screen, type recovery manager, and then click HP Recovery Manager. If prompted,
click Yes to allow the program to continue.
5.
Click HP Recovery Environment, and then click OK to restart your computer.
Chapter 2 Getting started in Windows 8
6.
When the computer restarts, you will see the HP Recovery Manager main screen, click System Recovery.
If you are prompted to back up your files, and you have not done so, select Back up your files first
(recommended), and then click Next. Otherwise, select Recover without backing up your files, and then
click Next.
7.
Follow the on-screen instructions to continue.
System Recovery when Windows is not responding (select models only)
CAUTION:
System Recovery deletes all data and programs you have created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery.
1.
Turn off the computer. If necessary, press and hold the power button until the computer turns off.
2.
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3.
Press the power button to turn on the computer.
4.
As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the F11 HP
Recovery message appears on the screen.
5.
Select Troubleshoot.
6.
Select Recovery Manager.
7.
At the HP Recovery Manager screen, click System Recovery. If you are prompted to back up your files,
and you have not done so, select Back up your files first (recommended), and then click Next.
Otherwise, select Recover without backing up your files, and then click Next.
8.
Follow the on-screen instructions to continue.
System Recovery using HP Recovery Media (select models only)
Use the steps provided in this section if you created HP recovery media using Creating recovery media and
backups on page 18.
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any
important data to a CD or DVD or to a USB flash drive.
To perform a System Recovery using recovery media:
1.
If you are using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If
you are using a recovery USB flash drive, insert it into a USB port.
2.
Click the Start button, and then click Shut Down.
- or –
If the computer is not responding, press and hold the power button for approximately 5 seconds or until
the computer turns off.
3.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
4.
Press the power button to turn on the computer, and then press F9 into Boot Device Options.
5.
Use the arrow keys to select the boot menu, and press Enter. Use the arrow keys to select the location
where the recovery media is inserted (USB or DVD). Press Enter to boot from that device.
6.
Select Run program from media.
7.
At the HP Recovery Manager screen, click Factory Reset.
8.
Follow the on-screen instructions to continue.
If you encounter issues
19
Restoring and recovering using Windows tools
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start screen,
type help, and then select Help and Support.
Using Reset when the system is not responding
NOTE: You may be prompted by User Account Control for your permission or password when you perform
certain tasks. To continue a task, select the appropriate option. For information about User Account Control,
see Help and Support. From the Start screen, type help, and then select Help and Support.
IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up any personal
information you want to retain.
If Windows recovery steps are not working and the system is not responding, use these steps to start Reset:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition:
●
For Windows 8.1, from the Start screen, type pc, and then select This PC.
●
For Windows 8, from the Start screen, type c, and then select Computer.
NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover
using the recovery media you created; see Recovery using the Windows recovery USB flash drive
on page 20. Or you must use the Windows operating system media and the Driver Recovery media
(purchased separately); see Recovery using Windows operating system media (purchased separately)
on page 21.
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the HP logo is
displayed. The computer Startup Menu displays.
4.
Press f11 to select the System Recovery option.
5.
Choose your keyboard layout.
6.
Select Troubleshoot.
7.
Select Reset.
8.
Follow the on-screen instructions to continue.
Recovery using the Windows recovery USB flash drive
To recover your system using the recovery USB flash drive you previously created:
NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery
using Windows operating system media (purchased separately) on page 21.
20
1.
If possible, back up all personal files.
2.
Insert the recovery USB flash drive you created into a USB port on your computer.
3.
Restart the computer and as soon as you see the HP logo screen, press f9 to display a list of boot
devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to
boot from that device.
4.
Choose your keyboard layout.
5.
Select Troubleshoot.
Chapter 2 Getting started in Windows 8
6.
Select Refresh your PC.
7.
Follow the on-screen instructions.
Recovery using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions.
CAUTION: Using Windows operating system media completely erases the hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using Windows operating system media:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then follow the instructions provided with the Windows operating system
media to install the operating system.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the repair is completed and the Windows desktop appears:
1.
Remove the Windows operating system media, and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Using, updating, and maintaining your PC
From one location you can perform the following tasks:
●
View or change your computer name and other system settings
●
Add a device or printer and change other system settings
●
Get help and support for your specific model
●
Install HP support software for your computer
●
Purchase supplies and accessories for your computer
To access this location, point to the upper-right or lower-right corner of the Start screen to display the
charms, and then click Settings > Change PC Settings.
Using, updating, and maintaining your PC
21
3
Getting started in Windows 10
Activating and customizing the software
If your computer was not shipped with a Windows® operating system, some portions of this documentation
do not apply. Additional information is available in online help after you activate the operating system.
Additional information is available in online help after you activate the operating system.
NOTE: Be sure there is a 10.2 cm (4-inch) clearance at the back of the unit and above the monitor to permit
the required airflow.
Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the
activation.
We recommend that you register your computer with HP during operating system setup so you can receive
important software updates and sign up for special offers. You can also register your computer with HP using
the Register with HP app on the Start screen.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS
COMPLETE. Turning off the computer during the activation process may damage the software that runs the
computer or prevent its proper installation.
Downloading Windows updates
Microsoft may release updates to the operating system. To help keep the computer running optimally, HP
recommends checking for the latest updates during the initial installation and periodically throughout the life
of the computer.
Run Windows Update as soon as possible after you set up your computer.
1.
From the taskbar, type Windows Update, and then from the Search window, select Check for
updates.
2.
Click Update & recovery, and then click Check for updates.
3.
Run Windows Update monthly thereafter.
Customizing the monitor display
You can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power
management settings.
For more information, refer to the online documentation provided with the graphics controller utility or the
documentation that came with your monitor.
▲
Right-click on the Windows desktop, then click Personalize or Screen resolution to change display
settings.
– or –
Click the Start icon, click Settings, and then click Personalization.
22
Chapter 3 Getting started in Windows 10
Turning off the computer
To properly turn off the computer, shut down the operating system software.
▲
Click the Start icon, click the Power icon, and then select Shut down.
– or –
From the taskbar, type settings, select Settings, type shut, and then click Turn off your PC.
If you encounter issues
There are several means to diagnose and resolve potential issues. HP provides several proprietary
diagnostics tools but recommends a sequential troubleshooting approach, from the most basic root cause to
the more complex.
●
Visual inspection
●
Blink or beep codes
●
HP Support Assistant troubleshooter
●
HP PC Hardware Diagnostics
●
HP Support
●
System restore
●
System recovery
Performing basic troubleshooting
Perform the troubleshooting procedures in this section in the order presented, until your issue is resolved.
You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide
(English only) available at http://www.hp.com/support. Select Find your product, enter the model number of
the computer, and click Search.
Visual inspection: No boot, no power, no video
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. To reduce the risk of system board or component damage, always disconnect the power cord
from the power source before opening the computer.
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Be sure that the computer and monitor are plugged into a working electrical outlet.
●
Check to see that the voltage select switch (some models) is set to the appropriate voltage for your
region (115 V or 230 V).
●
Check to see that the computer is on (the power light is on).
●
Check to see that the monitor is on (the monitor light is on).
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
If the system does not boot, press and hold any key. If the system beeps, then the keyboard is operating
correctly.
●
Check all cable connections for loose connections or incorrect connections.
Turning off the computer
23
●
Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in the Sleep state, shut down the computer by pressing and holding the power button for at
least four seconds. Then press the power button again to restart the computer. If the system will not
shut down, unplug the power cord, wait a few seconds, and then plug it in again. The computer will
restart if automatic start on power loss is set in Computer Setup. If the computer does not restart, press
the power button.
●
Reconfigure your computer after installing a non–Plug and Play expansion board or other option.
●
Be sure that all the needed device drivers have been installed. For example, if you are using a printer,
you need a driver for that printer model.
●
Remove any bootable media (CD/DVD or USB device) from the system before turning it on.
●
If you have installed an operating system other than the factory-installed operating system, check to be
sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded
video on some models only) and a single monitor, the monitor must be connected to the monitor port on
the source that is set as the primary video source. During boot, the other video ports are disabled, if the
monitor is connected to one of these ports, the monitor will not function. You can select or change the
primary video source in Computer Setup.
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes
If you see flashing LEDs on the front of the computer or if you hear beeps, see the Maintenance and Service
Guide (English only) for interpretation and recommended action.
HP Support Assistant
HP Support Assistant is an HP application that helps you maintain the performance of your computer and
resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP
Support Assistant is preinstalled on all HP or Compaq computers running Windows 10.
To access HP Support Assistant in Windows 10, type support in the taskbar search box, and then select the
HP Support Assistant app.
Using, updating, and maintaining your PC
Using HP Support Assistant, from one location you can perform the following tasks:
●
View your computer name and other system specifications
●
View the user documentation
●
Add a device or printer and change other system settings
●
Get help and support for your specific model
●
Install HP support software for your computer
●
Purchase printer supplies for your computer
Using HP PC Hardware Diagnostics
If HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that
HP includes on all products. You can use this tool even if the computer will not boot to the operating system.
This tool also works with components not diagnosed in HP Support Assistant.
24
Chapter 3 Getting started in Windows 10
Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.
●
Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively
isolate hardware failures from issues that may be caused by the operating system or other software
components.
●
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is
generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health of the
computer.
1.
Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.
2.
Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the follow sequence:
a.
A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device on page 16)
b.
The hard drive
c.
A core set of diagnostics in the BIOS (for memory and hard drive) that are accessible only if the USB
or hard drive versions are not detected
Downloading HP PC Hardware Diagnostics to a USB device
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1.
Go to http://hp.com/go/techcenter/pcdiags.
2.
In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later versions
1.
Go to http://www.hp.com.
2.
Point to Support, located at the top of the page, and then click Download Drivers.
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
If you encounter issues
25
Before you call for support
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before you touch them.
If you are having problems with the computer, try the appropriate solutions as described in the previous
sections and summarized below to try to isolate the exact problem before calling for technical support.
●
Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps
emanating from the computer. The flashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available, or
replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network:
◦
Use a different network cable to connect your computer to the network.
◦
Connect a different computer with a different cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
●
If you recently added new hardware, remove the hardware.
●
If you recently installed new software, uninstall the software.
●
Comprehensive online technical support is also available at http://www.hp.com/support.
●
If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to Using HP PC Hardware Diagnostics on page 3
for more information.
●
If the computer will boot into the operating system, use one of the following tools. They provide selfsolve diagnostics and online chat features (if Internet access is also available).
◦
If you have HP Support Assistant, access it from the Start screen by clicking the HP Support
Assistant app, clicking My computer, and then clicking Diagnostics.
◦
If you do not have HP Support Assistant installed, access HP Instant Support Professional Edition at
http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, proactive notification, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●
26
Before calling:
Chapter 3 Getting started in Windows 10
◦
Remove any hardware that was recently added to your system.
◦
Remove any software that was recently installed.
◦
Write down the product ID number, computer and monitor serial numbers, and the failure ID
produced by running the diagnostics, if applicable.
●
Be in front of your computer when you call.
●
Spend time troubleshooting the problem with the service technician.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
Backing up, restoring, and recovering in Windows 10
This section provides information about the following processes. The information in the section is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to Help and Support.
▲
Type help in the taskbar search box, and then select Help and Support.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 27. For information on the recovery options that are available using the recovery media, see
What you need to know before you get started on page 29.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Using Windows tools on page 28.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 28.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
If you encounter issues
27
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more.
◦
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
If prompted, click Yes to allow the program to continue.
3.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 29.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see Help and Support.
▲
Type help in the taskbar search box, and then select Help and Support.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
28
Not all methods are available on all products.
Chapter 3 Getting started in Windows 10
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.
▲
●
Type help in the taskbar search box, and then select Help and Support.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 29. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 27.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 29.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 30.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 27.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website or
reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 27.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 27.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
If you encounter issues
29
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or Press f11 while the computer boots, or press and hold f11 as you press the power button.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, select System Recovery, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 30.
3.
Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
1.
Insert the HP Recovery media.
2.
Access BIOS:
Restart the computer, quickly press esc, and then press f9 for boot options.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
30
Chapter 3 Getting started in Windows 10
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 27.
NOTE:
The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
If you encounter issues
31
4
Finding more information
NOTE:
Some or all of the following documents are available on the computer hard drive.
●
Getting Started—Helps you connect the computer and peripheral devices and set up factory-provided
software; also includes basic troubleshooting information should you encounter any problems during
initial startup.
●
Hardware Reference Guide—Provides an overview of the product hardware, as well as instructions for
upgrading this series of computers; includes information on RTC batteries, memory, and power supply.
●
Maintenance and Service Guide (English only)—Provides information on parts removal and replacement,
troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments,
POST error messages, diagnostic indicator lights and error codes.
●
Regulatory, Safety and Environmental Notices—Provides safety and regulatory information that ensures
compliance with US, Canadian, and various international regulations.
Accessing user guides (Windows 7 systems)
▲
Click Start > All Programs > HP Help and Support > HP Documentation.
Accessing user guides (Windows 8 systems)
1.
From the Start screen type support, and then select the HP Support Assistant app.
2.
Select My PC, and then select User Guides.
Accessing user guides (Windows 10 systems)
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
2.
Select My PC, select the Specifications tab, and then select User Guides.
Accessing user guides (Linux systems)
Double-click the HP User Manuals icon on your desktop. Select the folder for your language. Select the guide
you want to access.
32
Chapter 4 Finding more information
5
Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time.
If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or
have accessibility questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North
American Mountain Time.
NOTE:
Support is in English only.
Supported assistive technologies
33
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