HP ENVY 5030 All-in-One Printer, ENVY 5034 All-in-One Printer, ENVY 5012 All-in-One Printer, ENVY 5020 All-in-One Printer, ENVY 5010 All-in-One Printer, ENVY 5032 All-in-One Printer, ENVY 5052 All-in-One Printer, ENVY 5055 All-in-One Printer, 5055 User manual

HP ENVY 5030 All-in-One Printer, ENVY 5034 All-in-One Printer, ENVY 5012 All-in-One Printer, ENVY 5020 All-in-One Printer, ENVY 5010 All-in-One Printer, ENVY 5032 All-in-One Printer, ENVY 5052 All-in-One Printer, ENVY 5055 All-in-One Printer, 5055 User manual
HP ENVY 5000 All-in-One series
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 2
Printer parts ........................................................................................................................................................... 5
Control panel and status lights ............................................................................................................................. 6
Paper basics ........................................................................................................................................................... 8
Load media .......................................................................................................................................................... 10
Load original ........................................................................................................................................................ 14
Update the printer ............................................................................................................................................... 15
Open the HP printer software (Windows) ............................................................................................................ 15
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 16
Turn the printer off .............................................................................................................................................. 16
3 Print ........................................................................................................................................................... 18
Print using the HP Smart app .............................................................................................................................. 18
Print documents using HP printer software ........................................................................................................ 19
Print photos using HP printer software ............................................................................................................... 20
Print on envelopes ............................................................................................................................................... 21
Print on both sides (duplexing) ........................................................................................................................... 22
Print from apps on mobile devices ...................................................................................................................... 22
Print using the maximum dpi .............................................................................................................................. 23
Tips for successful printing ................................................................................................................................. 24
4 Copy and scan .............................................................................................................................................. 27
Copy ..................................................................................................................................................................... 27
Scan ...................................................................................................................................................................... 27
Tips for copy and scan success ............................................................................................................................ 33
5 Web Services ............................................................................................................................................... 34
What are Web Services? ....................................................................................................................................... 34
Set up Web Services ............................................................................................................................................. 34
Print with HP ePrint ............................................................................................................................................. 35
Remove Web Services .......................................................................................................................................... 36
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6 Work with cartridges ................................................................................................................................... 37
Information on cartridges and the printhead ..................................................................................................... 37
Check the estimated ink levels ............................................................................................................................ 37
Replace the cartridges ......................................................................................................................................... 38
Order cartridges ................................................................................................................................................... 40
Use single-cartridge mode .................................................................................................................................. 40
Store printing supplies ........................................................................................................................................ 41
Cartridge warranty information .......................................................................................................................... 41
7 Network setup ............................................................................................................................................. 42
Set up the printer for wireless communication ................................................................................................... 42
Change network settings ..................................................................................................................................... 45
Use Wi-Fi Direct .................................................................................................................................................... 46
8 Printer management tools ........................................................................................................................... 50
The HP Smart app ................................................................................................................................................ 50
Toolbox (Windows) .............................................................................................................................................. 50
HP Utility (OS X and macOS) ................................................................................................................................ 50
Embedded web server ......................................................................................................................................... 51
9 Solve a problem ........................................................................................................................................... 54
Jams and paper-feed issues ................................................................................................................................ 54
Ink cartridge issues .............................................................................................................................................. 59
Printing issues ..................................................................................................................................................... 60
Copy issues .......................................................................................................................................................... 69
Scan issues ........................................................................................................................................................... 69
Network and connection issues .......................................................................................................................... 69
Printer hardware issues ....................................................................................................................................... 71
Get help from the printer control panel .............................................................................................................. 71
Get help from the HP Smart app ......................................................................................................................... 71
Understand printer reports ................................................................................................................................. 72
Solve problems using Web Services .................................................................................................................... 73
Maintain the printer ............................................................................................................................................. 73
Restore original factory defaults and settings ................................................................................................... 75
HP support ........................................................................................................................................................... 75
Appendix A Technical information ................................................................................................................... 77
HP Company notices ............................................................................................................................................ 77
Specifications ....................................................................................................................................................... 77
Regulatory notices ............................................................................................................................................... 79
iv
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Environmental product stewardship program .................................................................................................... 87
Index ........................................................................................................................................................... 100
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1
How do I?
Learn how to use your HP ENVY 5000 series
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●
Get started on page 2
●
Print on page 18
●
Copy and scan on page 27
●
Web Services on page 34
●
Work with cartridges on page 37
●
Network setup on page 42
●
Solve a problem on page 54
1
2
Get started
This section contains the following topics:
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Printer parts
●
Control panel and status lights
●
Paper basics
●
Load media
●
Load original
●
Update the printer
●
Open the HP printer software (Windows)
●
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
●
Turn the printer off
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
For accessibility information for OS X and macOS, visit the Apple website at www.apple.com/accessibility.
HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the office.
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For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program on page 87. For more information about HP's
environmental initiatives, visit www.hp.com/ecosolutions.
●
Manage power
●
Quiet Mode
●
Optimize Printing Supplies
Manage power
Use Sleep Mode and Auto-off to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after five minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1.
On the printer control panel display, from the Home screen, swipe left to see
touch
NOTE:
2.
( Setup ), and then
( Setup ).
If you do not see the Home screen, touch
(Home).
Touch Power Management, touch Sleep, and then touch the desired option.
Auto- off
This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the
printer off completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.
●
Auto-Off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
●
Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
TIP: To conserve battery power, you can enable Auto-Off, even when the printer is connected or
wireless is turned on.
CAUTION: Always turn the printer off properly, using
(the Power button) located on the front left side of
the printer.
If you improperly turn the printer off, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without affecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off.
Quiet Mode is off by default.
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HP EcoSolutions (HP and the Environment)
3
NOTE:
Quiet Mode does not work if you print photos or envelopes.
To turn Quiet Mode on or off from the printer control panel
1.
From the Home screen, touch
( Setup ).
2.
Touch the toggle button next to Quiet Mode to turn it on or off.
To turn Quiet Mode on or off from the printer software (Windows)
1.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2.
Click Quiet Mode .
3.
Select On or Off .
4.
Click Save Setting.
To turn Quiet Mode on or off from the printer software (OS X and macOS)
1.
Open HP Utility. For more information, see HP Utility (OS X and macOS) on page 50.
2.
Select the printer.
3.
Click Quiet Mode .
4.
Select On or Off .
5.
Click Apply Now.
To turn Quiet Mode on or off from the Embedded Web Server (EWS)
1.
Open the EWS. For more information, see Open the embedded web server on page 51.
2.
Click the Settings tab.
3.
In the Preferences section, select Quiet Mode , and then select On or Off .
4.
Click Apply.
To turn on Quiet Mode while the printer is printing
▲
On the printer control panel display, from the printing screen, touch
(Quiet Mode) to turn on Quiet
Mode.
NOTE:
job.
Quiet Mode is turned on only after the current page is printed and is only used for the current print
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
4
●
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
●
Optimize paper usage by printing on both sides of the paper.
●
Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
●
Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
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Printer parts
Front view
Figure 2-1 Front and top views of HP ENVY 5000 All-in-One series
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Feature
Description
1
Lid
2
Lid-backing
3
Scanner glass
4
Cartridge access door
5
Paper path cover
6
Ink cartridges
7
On button (also referred to as the Power button)
8
Front panel
9
Printer display
10
Output tray extender (also referred to as the tray extender)
11
Paper-width guides
12
Paper tray
13
Paper tray door
Printer parts
5
Back view
Figure 2-2 Rear view of HP ENVY 5000 All-in-One series
Feature
Description
1
Power connection. Use only the power cord supplied by HP.
2
Rear USB port
Control panel and status lights
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
6
Label
Name and Description
1
Power button: Turns the printer on or off.
2
Back button: Returns to the previous screen.
3
Help button: Opens the Help menu for the current operation.
4
Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer.
5
Control panel display: Touch the screen to select menu options, or scroll through the menu items.
6
Wireless light: Indicates the status of the printer wireless connection.
●
Solid blue light indicates that wireless connection has been established and you can print.
●
Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
●
Fast blinking light indicates wireless error. Refer to the message on the printer display.
●
If wireless is turned off, the wireless light is off and the display screen shows Wireless Off.
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Control panel display icons
Icon
Purpose
Copy : Opens the Copy menu where you can select a copy type or change the copy settings.
Scan : Opens the Scan menu where you can select a destination for your scan.
Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance
functions.
Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change
HP ePrint settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct, and
display the Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless
settings. You can also print a wireless test report, helping diagnose network connection issues.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the
minimum expected ink level.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows
low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not
need to replace ink cartridges until print quality becomes unacceptable.
Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in computer.
For more information about these tools, see Printer management tools on page 50.
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Control panel and status lights
7
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1.
From the control panel display, on the Home screen, touch the icon of the function that you want to
change settings for.
2.
After selecting a function, touch
( Settings ), scroll through the available settings, and then touch
the setting you want to change.
3.
Follow the prompts on the control panel display to change the settings.
TIP:
Touch
(Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1.
From the control panel display, on the Home screen, swipe left to see
( Setup ), and then touch
( Setup ).
2.
Swipe up and down the screen to see the available options.
3.
Touch the option that you want to change settings for.
TIP:
Touch
(Home) to return to the Home screen.
Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
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Photo printing
●
HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x
15 cm), 5 x 7 inches (13 x 18 cm),11 x 17 inches, and in two finishes - glossy or soft gloss (semi-gloss).
Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus
Photo Paper delivers exceptional results with professional quality and durability.
●
HP Advanced Photo Paper
This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists
water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
●
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches 10 x 15 cm. It is acid-free for longer lasting documents.
Business documents
●
HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matte
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
●
HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
●
HP Brochure Paper Matte or HP Professional Paper 180 Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
●
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.
●
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
●
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HP Office Paper
Paper basics
9
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
●
Load only one type of paper at a time into the paper or photo tray.
●
When loading the tray, make sure the paper is loaded correctly.
●
Do not overload the tray.
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray:
●
Multipart forms
●
Media that is damaged, curled, or wrinkled
●
Media with cutouts or perforations
●
Media that is heavily textured, embossed, or does not accept ink well
●
Media that is too lightweight or stretches easily
●
Media that contains staples or clips
Load media
Select a paper size to continue.
To load small-size paper
1.
10
Open the paper tray door.
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2.
Pull the paper tray out.
3.
Load paper.
●
Remove all paper from the paper tray, and then load the photo paper print side facing down and HP
logos facing up.
●
Slide the photo paper forward until it stops.
●
Slide the paper-width guides firmly against the edge of the photo paper.
4.
Push the paper tray back into the printer and close the paper tray door.
5.
Pull out the tray extender manually.
6.
Change or retain the paper settings on the printer display.
To load full-size paper
1.
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Open the paper tray door.
Load media
11
2.
Pull the paper tray out and slide the paper-width guides outward.
3.
Load paper.
4.
12
●
Insert a stack of paper into the paper tray with the short edge forward and the print side down.
●
Slide the paper forward until it stops.
●
Slide the paper-width guides inward until they stop at the edges of the paper.
Push the paper tray back in and close the paper tray door.
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5.
Pull out the tray extender manually.
6.
Change or retain the paper settings on the printer display.
To load envelopes
1.
Open the paper tray door.
2.
Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
3.
Load envelopes
4.
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●
Insert one or more envelopes in the center of the paper tray. The print side should face down. Load
envelopes according to the graphic.
●
Slide a stack of envelopes inward until it stops.
●
Slide the paper-width guides inward against the stack of envelopes until they stop.
Push the paper tray back in and close the paper tray door.
Load media
13
5.
Pull out the tray extender manually.
6.
Select the loaded envelope type in the Paper Size menu on the printer display.
Load original
To load original on the scanner glass
14
1.
Lift the scanner lid.
2.
Load the original print side down on the right front corner of the glass.
3.
Close the scanner lid.
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Update the printer
By default, if the printer is connected to a network and Web Services has been enabled, the printer
automatically checks for updates.
To update the printer using the printer control panel
1.
On the printer control panel display, from the Home screen, swipe left to see
( Setup ) and touch
( Setup ).
2.
Touch Tools.
3.
Touch Update the Printer.
4.
Touch Check Now.
To enable the printer to automatically check for updates
1.
On the printer control panel display, from the Home screen, swipe left to see
( Setup ) and touch
( Setup ).
2.
Touch Tools.
3.
Touch Update the Printer.
4.
Touch Printer Update Options.
5.
Touch Install Automatically (recommended) or Alert When Available.
To update the printer using the embedded web server
1.
Open the EWS.
For more information, see Embedded web server on page 51.
2.
Click the Tools tab.
3.
In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
NOTE:
If a printer update is available, the printer downloads and installs the update, and then restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or the
person who set up the network.
Open the HP printer software (Windows)
You can use the HP printer software to configure the printer settings, check estimated ink levels, order
printing supplies, maintain the printer, resolve printing issues, and more. More information about the
available printer software options is provided throughout this guide.
After installing the HP printer software, depending on your operating system, do one of the following:
NOTE: If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print,
scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 16
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Update the printer
15
●
Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the
icon with the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer name.
Use the HP Smart app to print, scan, and troubleshoot from an
iOS, Android, or Windows 10 device
HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and
manage your HP printer. You can share documents and images through email, text messages, and popular
cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up
new HP printers, as well as monitor and order supplies.
NOTE: The HP Smart app might not be available in all languages. Some features might not be available with
all printer models.
To install the HP Smart app
▲
The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your
device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.
To open the HP Smart app on a Windows 10 computer
▲
After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from
the app list.
Connect to your printer
▲
Make sure that the printer is turned on and is connected to the same network as your device. Then HP
Smart will automatically detect the printer.
Get more information about the HP Smart app
For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart
app on page 18, Scan using the HP Smart app on page 28 and Get help from the HP Smart app
on page 71.
For more information about using HP Smart for printing, scanning, accessing printer features, and
troubleshooting issues, go to:
●
iOS/Android: www.hp.com/go/hpsmart-help
●
Windows: www.hp.com/go/hpsmartwin-help
Turn the printer off
Press
(the Power button) to turn off the printer. Wait until the power light turns off before unplugging the
power cord or turning off a power strip.
16
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CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.
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Turn the printer off
17
3
Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specific types of paper, or use special features.
This section contains the following topics:
●
Print using the HP Smart app
●
Print documents using HP printer software
●
Print photos using HP printer software
●
Print on envelopes
●
Print on both sides (duplexing)
●
Print from apps on mobile devices
●
Print using the maximum dpi
●
Tips for successful printing
Print using the HP Smart app
This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or
Windows 10 device. For more information about using the HP Smart app, go to:
●
iOS/Android: www.hp.com/go/hpsmart-help
●
Windows: www.hp.com/go/hpsmartwin-help
To print from a Windows 10 device
1.
Load paper in the input tray. For more information, see Load media on page 10.
2.
Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from
an iOS, Android, or Windows 10 device on page 16.
3.
On the HP Smart Home screen, make sure your printer is selected.
TIP: If you want to select a different printer, click or tap the Printer icon on the toolbar at the left side
of the screen, and then select Select a Different Printer to view all available printers.
4.
At the bottom of the Home screen, click or tap Print.
5.
Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.
Select Print Document, locate a PDF document you want to print, and then click or tap Print.
18
6.
Select the appropriate options. To view more settings, click or tap More settings. For more information
about printing settings, see Tips for successful printing on page 24.
7.
Click or tap Print to begin printing.
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To print from an Android or iOS device
1.
Open the HP Smart app.
2.
Tap the Plus icon if you need to change to a different printer, or add a new printer.
3.
Tap a printing option (for example, Print Photos or Print Facebook Photos, etc.). You can print photos
and documents from your device, cloud storage, or social media sites.
4.
Select the photo or document you want to print.
5.
Tap Print.
Print documents using HP printer software
To print documents (Windows)
1.
Load paper in the input tray. For more information, see Load media on page 10.
2.
From your software, select Print.
3.
Make sure your printer is selected.
4.
Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools on page 50.
5.
Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing on page 24.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6.
Click OK to close the Properties dialog box.
7.
Click Print or OK to begin printing.
To print documents (OS X and macOS)
1.
From the File menu in your software, choose Print.
2.
Make sure your printer is selected.
3.
Set the print options.
If you do not see options on the Print dialog, click Show Details.
●
Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
4.
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●
Select the orientation.
●
Enter the scaling percentage.
Click Print.
Print documents using HP printer software
19
Print photos using HP printer software
You can print a photo from your computer.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair
the quality of your printout. Photo paper should be flat before printing.
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or
tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this
time, this website might not be available in all languages.)
To print a photo from the computer (Windows)
1.
Load paper in the input tray. For more information, see Load media on page 10.
2.
From your software, select Print.
3.
Make sure your printer is selected.
4.
Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
5.
Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing on page 24.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6.
Click OK to close the Properties dialog box.
7.
Click Print or OK to begin printing.
NOTE: After the printing is finished, remove unused photo paper from the paper tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
To print a photo from the computer (OS X and macOS)
1.
From the File menu in your software, choose Print.
2.
Make sure your printer is selected.
3.
Set the print options.
If you do not see options on the Print dialog, click Show Details.
●
Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.
●
4.
20
Select the orientation.
From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate photo paper type
●
Quality: Select the option that provides the best quality or maximum dpi.
●
Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.
Chapter 3 Print
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5.
–
Off: applies no changes to the image.
–
On: automatically focuses the image; moderately adjusts image sharpness.
Select any other print settings you want, and then click Print.
Print on envelopes
Avoid envelopes with the following characteristics:
●
Very slick finish
●
Self-stick adhesives, clasps, or windows
●
Thick, irregular, or curled edges
●
Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the
software program you are using.
To print envelopes (Windows)
1.
Load paper in the input tray. For more information, see Load media on page 10.
2.
On the File menu in your software, click Print.
3.
Make sure your printer is selected.
4.
Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools on page 50.
5.
Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing on page 24.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6.
Click OK to close the Properties dialog box.
7.
Click Print or OK to begin printing.
To print envelopes (OS X and macOS)
1.
From the File menu in your software, choose Print.
2.
Make sure your printer is selected.
3.
Select the appropriate envelope size from the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
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Print on envelopes
21
4.
From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain
Paper.
5.
Click Print.
Print on both sides (duplexing)
To print on both sides of the paper (Windows)
1.
Load paper in the input tray. For more information, see Load media on page 10.
2.
From your software, select Print.
3.
Make sure your printer is selected.
4.
Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools on page 50.
5.
On the Printing Shortcuts or Printing Shortcut tab, select a shortcut which supports the Print On Both
Sides setting. Select an option from the Print On Both Sides drop-down list.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing on page 24.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6.
Click OK to close the Properties dialog box.
7.
Click Print or OK to begin printing.
To print on both sides of the paper (OS X and macOS)
1.
From the File menu in your software, choose Print.
2.
In the Print dialog, choose Layout from the pop-up menu.
3.
Choose the type of binding you want for your two-sided pages, and then click Print.
Print from apps on mobile devices
Print from apps on mobile devices
You can print documents and photos directly from many of the apps on your mobile devices, on iOS, Android,
Windows Mobile, Chromebook and Amazon Kindle.
To print from apps on your mobile devices
1.
Make sure your printer is connected to the same network as your mobile device.
2.
Enable printing on your mobile device:
●
22
Chapter 3 Print
iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is
preinstalled.
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NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.
●
Android: Download the HP Print Service Plugin (supported by most Android devices) from the
Google Play Store and enable it on your device.
NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices
running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store.
●
Windows Mobile: Tap Print from the Device menu. No setup is required since the software is
preinstalled.
NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the
Add Printer wizard.
●
Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to
enable both Wi-Fi and USB printing.
●
Amazon Kindle Fire HD9 and HDX: The first time you select Print on your device, the HP Print
Service Plugin is automatically downloaded to enable mobile printing.
NOTE: For detailed information about enabling printing from apps on your mobile devices, visit
www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region
or language, you might be directed to the HP Mobile Printing website in another country/region or
language.
3.
Make sure the loaded paper matches the paper settings of the printer (see Load media on page 10 for
more information). Accurately setting the paper size for the paper that is loaded enables your mobile
device to know what paper size it is printing.
You can also print photos and documents from the HP Smart app. For more information, see Print using the
HP Smart app on page 18.
Access printer features and troubleshooting information from mobile devices
For more information about accessing printer features and troubleshooting with the HP Smart app, go to:
●
iOS/Android: www.hp.com/go/hpsmart-help
●
Windows: www.hp.com/go/hpsmartwin-help
Print using the maximum dpi
Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
To print in maximum dpi mode (Windows)
1.
From your software, select Print.
2.
Make sure your printer is selected.
3.
Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4.
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Select the appropriate options.
Print using the maximum dpi
23
Windows 10, Windows 8.1, and Windows 8
●
Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size.
From the Paper type drop-down list, select the appropriate paper type.
●
Click the Advanced tab. Select Print in Max DPI.
Windows 7, Windows Vista, and Windows XP
●
Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.
●
Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.
In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to
close the Advanced Options dialog box.
For more printing tips, see Tips for successful printing on page 24.
5.
Confirm the paper orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X and macOS)
1.
From the File menu in your software, choose Print.
2.
Make sure your printer is selected.
3.
Set the print options.
If you do not see options on the Print dialog, click Show Details.
●
Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.
●
4.
5.
Select the orientation.
From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate paper type
●
Quality: Maximum dpi
Select any other print settings that you want, and then click Print.
Tips for successful printing
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
You can print your document on both sides of the paper. For more information, see Print on both sides
(duplexing) on page 22.
Ink tips
●
If the print quality is not acceptable, see Printing issues on page 60 for more information.
●
Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.
24
Chapter 3 Print
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●
Install both the black and color cartridges correctly.
For more information, see Replace the cartridges on page 38.
●
Check the estimated ink levels in the cartridges to make sure there is sufficient ink.
Ink level warnings and indicators provide estimates for planning purposes only.
For more information, see Check the estimated ink levels on page 37.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an
indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible
printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
●
Always use the Power button to turn off the printer. Turning the printer off improperly can cause print
quality problems.
Paper loading tips
For more information, also see Load media on page 10.
●
Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
Upon loading paper in input tray, you will be prompted to set the media size and media type.
●
Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type
to avoid a paper jam.
●
Load paper with the print-side down.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Printer settings tips (Windows)
●
To change default print settings, click Print & Scan , and then click Set Preferences in the HP printer
software.
To open the HP printer software, see Open the HP printer software (Windows) on page 15 for more
information.
●
You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut
stores the settings that are appropriate for a particular type of job, so that you can set all the options
with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the
desired shortcut, and then click OK.
To add a new printing shortcut, select an existing shortcut similar to the one you want to create, set the
desired printing preferences in the Printing Shortcuts or Printing Shortcut tab, click Save As and enter
a name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
●
●
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To understand paper and paper tray settings:
–
Paper Size: Select the paper size you loaded in the input tray.
–
Paper Type or Media: Select the paper type you are using.
To understand color or black and white settings:
Tips for successful printing
25
●
–
Color: Uses ink from all cartridges for full color prints.
–
Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and
white prints.
–
High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range
of black and grey tones for high quality black and white prints.
To understand print quality settings:
The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and
more detailed prints, but slows print speed and might use more ink.
●
–
Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.
–
Normal: Suitable for most print jobs.
–
Best: Better dpi than Normal.
–
Print in Max DPI: Highest dpi setting available for print quality.
–
HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
To understand page and layout settings:
–
Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.
–
Print on Both Sides Manually: Manually flip the pages after one side of the paper prints out so that
you can print on both sides of the paper.
–
○
Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when
printing on both sides of the paper.
○
Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when
printing on both sides of the paper.
Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places
two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.
○
Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at
the left side. Select this option if your reading habit is from left to right.
○
Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears
at the right side. Select this option if your reading habit is from right to left.
–
Page Borders: Allows you to add borders to the pages if you print the document with two or more
pages per sheet.
–
Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with
more than two pages per sheet.
–
Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.
–
Reverse Page Order or Page Order: Allows you to print pages from front to back or in reverse
order.
Printer settings tips (OS X and macOS)
26
●
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
●
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
Chapter 3 Print
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4
Copy and scan
●
Copy
●
Scan
●
Tips for copy and scan success
Copy
The Copy menu on the printer display allows you to easily select number of copies and color or black and
white for copying on plain paper. You can also easily access advanced settings, such as changing the paper
type and size, adjusting the darkness of the copy, and resizing the copy.
To make a copy
1.
Load the original print side down on the right front corner of the scanner glass.
2.
On the printer control panel display, from the Home screen, touch Copy .
3.
Specify the desired number of copies. Do either of the following to specify the number:
4.
●
Select a number in the spinner. You can swipe left or right in the spinner to increase or decrease
the number.
●
Touch the keypad button on the right side of the spinner to enter a specific number.
Touch
(Settings) to specify paper size, paper type, quality, or other settings.
TIP: To copy two pages of the original to 2 sides of a sheet, load your original print-side down on the
scanner glass, touch the toggle button next to 2–Sided to set it to ON.
5.
Touch
(Back) to return to the Copy menu.
6.
Touch Start Black or Start Color to start the copy job.
Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
NOTE:
Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Scan issues on page 69.
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●
Scan using the HP Smart app
●
Scan using HP printer software
●
Scan from the printer control panel
Copy
27
●
Scan using Webscan
Scan using the HP Smart app
You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,
Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section
below, depending on the type of device you are using.
●
Scan from a Windows 10 device
●
Scan from an Android or iOS device
Scan from a Windows 10 device
To scan a document or photo using the printer scanner
1.
Load the original print-side down on the right front corner of the scanner glass.
2.
Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from
an iOS, Android, or Windows 10 device on page 16.
3.
Select Scan, and then select Scanner.
4.
Click or tap the Settings icon to modify the basic settings.
NOTE: Be sure to select the correct input source if your printer supports scan from both the document
feeder and scanner glass.
5.
Click or tap the Preview icon to preview and adjust the image if necessary.
6.
Click or tap the Scan icon.
7.
Make other adjustments if necessary:
8.
●
Click or tap Add to add more documents or photos.
●
Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon
to share it with others.
To scan a document or photo using the device camera
If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the
device camera. You can then use HP Smart to edit, save, print or share the image.
28
1.
Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from
an iOS, Android, or Windows 10 device on page 16.
2.
Select Scan, and then select Camera.
3.
Put a document or photo in front of the camera, and then click or tap the round button at the bottom of
the screen to take an image.
4.
Adjust boundaries if needed. Click or tap the Apply icon.
5.
Make other adjustments if necessary:
Chapter 4 Copy and scan
ENWW
6.
●
Click or tap Add to add more documents or photos.
●
Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon
to share it with others.
To edit a previously scanned document or photo
HP Smart provides editing tools, such as crop or rotate, so that you can use to adjust a previously scanned
document or photo on your device.
1.
Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from
an iOS, Android, or Windows 10 device on page 16.
2.
Select Scan, and then select Import Local.
3.
Select the document or photo that you want to adjust, and then click or tap Open.
4.
Adjust boundaries if needed. Click or tap the Apply icon.
5.
Make other adjustments if necessary:
6.
●
Click or tap Add to add more documents or photos.
●
Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
Select the file type you want, and then click or tap Save or Share to save the file or share it with others.
Scan from an Android or iOS device
To scan from an Android or iOS device
1.
Open the HP Smart app.
2.
Tap the Plus icon if you need to change to a different printer, or add a new printer.
3.
Tap the scanning option you want to use.
●
If you select to scan using the camera, the built-in camera will open. Scan your photo or document
using the camera.
●
If you select to scan using the printer scanner, tap the Settings icon to select the input source and
change the scan settings, and then tap the Scan icon.
NOTE: Be sure to select the correct input source if your printer supports scan from both the
document feeder and scanner glass.
4.
When you have finished adjusting the scanned document or photo, save, share, or print it.
Scan using HP printer software
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●
Scan to a computer
●
Scan to email
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
Scan
29
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer is
enabled by default and cannot be disabled.
If you are using a network connection, follow these instructions if the feature has been disabled, and you wish
to enable it again.
1.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2.
Go to the Scan section.
3.
Select Manage Scan to Computer.
4.
Click Enable.
To enable the scan to a computer feature (OS X and macOS)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1.
Open HP Utility.
NOTE:
HP Utility is located in the HP folder in the Applications folder.
2.
Under Scan Settings, click Scan to Computer.
3.
Ensure that Enable Scan to Computer is selected.
To scan an original from HP printer software (Windows)
1.
Load the original print side down on the right front corner of the scanner glass.
2.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
3.
In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo .
4.
Under Scan Shortcuts, select the type of scan you want, and then click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) on page 31.
To scan an original from HP printer software (OS X and macOS)
1.
Open HP Easy Scan.
HP Easy Scan is located in the Applications folder.
30
2.
Click Scan .
3.
Choose the type of scan profile you want and follow the onscreen instructions.
Chapter 4 Copy and scan
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Scan to email
To scan a document or photo to email from HP printer software (Windows)
1.
Load the original print side down on the right front corner of the scanner glass.
2.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
3.
In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo .
4.
Under Scan Shortcuts, select Email as PDF or Email as JPEG , and then click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) on page 31.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1.
Load the original print side down on the right front corner of the scanner glass.
2.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
3.
In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo .
4.
Click Create New Scan Shortcut .
5.
Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.
6.
Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows) on page 31.
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
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1.
Load the original print side down on the right front corner of the scanner glass.
2.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
3.
In the printer software, under Print & Scan , click Scan , and then click Scan a Document or Photo .
Scan
31
4.
Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5.
Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6.
When you have finished changing settings, do one of the following.
●
Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is
finished.
●
Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you
can reuse them. Otherwise, the changes only affect the current scan. Then click Scan .
Learn more about using the HP Scan software. Click here to go online for more information. At this time,
this website might not be available in all languages.
●
Customize scan settings, such as image file type, scan resolution, and contrast levels.
●
Scan to network folders and cloud drives.
●
Preview and adjust images before scanning.
Scan from the printer control panel
To scan an original from the printer control panel
1.
Load the original print side down on the right front corner of the scanner glass.
2.
Touch Scan .
3.
Touch a computer that you want to scan to.
4.
Choose the type of scan you want.
5.
Touch OK.
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Embedded web server on page 51.
NOTE:
By default, Webscan is off. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
32
1.
Open the embedded web server. For more information, see Embedded web server on page 51.
2.
Click the Settings tab.
Chapter 4 Copy and scan
ENWW
3.
In the Security section, click Administrator Settings.
4.
Select Webscan from EWS to enable Webscan.
5.
Click Apply.
To scan using Webscan
Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1.
Load the original print-side down on the right front corner of the scanner glass.
2.
Open the embedded web server. For more information, see Embedded web server on page 51.
3.
Click the Scan tab.
4.
Click Webscan in the left pane, change any settings, and then click Start Scan .
Tips for copy and scan success
Use the following tips to copy and scan successfully:
ENWW
●
Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
●
Load your original, print side down, on the right front corner of the glass.
●
To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
●
If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the
printer software.
●
To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●
If you want to scan a document with several pages into one file instead of multiple files, start the scan
with the printer software instead of selecting Scan from the printer display.
Tips for copy and scan success
33
5
Web Services
This section contains the following topics:
●
What are Web Services?
●
Set up Web Services
●
Print with HP ePrint
●
Remove Web Services
What are Web Services?
The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet. You cannot use these web
features if the printer is connected using a USB cable.
HP ePrint
●
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint .
NOTE: You can sign up for an account on HP Connected (might not be available in all countries/
regions), and sign in to configure the HP ePrint settings.
Once you have signed up for an account on HP Connected (might not be available in all countries/
regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control
who can use your printer's HP ePrint email address to print, and get help for HP ePrint .
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet.
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
34
1.
On the printer control panel display, from the Home screen, touch
2.
Touch Web Services .
3.
Touch Yes to accept the Web Services terms of setup.
4.
The printer will automatically check updates and set up Web Services.
Chapter 5 Web Services
( Setup ).
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5.
Touch OK when you see Web Services have been set up successfully.
6.
When the printer is connected to the server, the printer prints an information page, and shows Web
Services Summary on the screen.
To set up Web Services using the embedded web server
1.
Open the EWS. For more information, see Embedded web server on page 51.
2.
Click the Web Services tab.
3.
In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.
4.
If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5.
When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the HP printer software (Windows)
1.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2.
In the window that appears, double-click Print & Scan and then select Connect Printer to the Web under
Print. The printer's home page (embedded web server) opens.
3.
On the Web Services tab, click Continue, and follow the onscreen instructions to accept the terms of
use.
4.
If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
5.
When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
Print with HP ePrint
To use HP ePrint , do the following:
●
Be sure you have an Internet- and email-capable computer or mobile device.
●
Enable Web Services on the printer. For more information, see Set up Web Services on page 34.
TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest
features, visit HP Connected . This site might not be available in all countries/regions.
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Print with HP ePrint
35
To print documents using HP ePrint
1.
On your computer or mobile device, open your email application.
2.
Create a new email message, and then attach the file that you want to print.
3.
Enter the HP ePrint email address in the “To” field, and then select the option to send the email
message.
NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint
server does not accept print jobs if there are multiple email addresses.
To find the HP ePrint email address
1.
On the printer control panel display, from the Home screen, touch
2.
Touch Web Services.
3.
Touch Display Email Address.
( Setup ).
NOTE: Touch Print Info to print an information page that contains the printer code and instructions on
how to customize the email address.
To turn off HP ePrint
1.
On the printer control panel display, from the Home screen, touch
( HP ePrint ), and then touch
(Web Services Settings).
2.
Touch the toggle button next to HP ePrint to turn it off.
NOTE:
To remove all Web Services, see Remove Web Services on page 36.
Remove Web Services
Use the following instructions to remove Web Services.
To remove Web Services using the printer control panel
1.
On the printer control panel display, from the Home screen, touch
(HP ePrint), and then touch
(Web Services Settings).
2.
Touch Remove Web Services.
To remove Web Services using the embedded web server
36
1.
Open the EWS. For more information, see Embedded web server on page 51.
2.
Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3.
Click Remove Web Services.
4.
Click Yes to remove Web Services from your printer.
Chapter 5 Web Services
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6
Work with cartridges
●
Information on cartridges and the printhead
●
Check the estimated ink levels
●
Replace the cartridges
●
Order cartridges
●
Use single-cartridge mode
●
Store printing supplies
●
Cartridge warranty information
Information on cartridges and the printhead
The following tips help maintain HP cartridges and ensure consistent print quality.
●
The instructions in this guide are for replacing cartridges, and are not intended for first time installation.
●
Keep all cartridges in the original sealed packages until they are needed.
●
Be sure to turn off the printer properly. For more information, see Turn the printer off on page 16.
●
Store cartridges at room temperature (15-35° C or 59-95° F).
●
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
●
Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.
●
If you are transporting the printer, do the following to prevent ink leaking from the printer or other
damage from occurring to the printer:
●
Make sure you turn off the printer by pressing
(the Power button). Wait until all sounds of
internal motion stop before unplugging the printer.
●
Make sure you leave the cartridges installed.
●
The printer must be transported sitting flat; it should not be placed on its side, back, front, or top.
Related topics
●
Check the estimated ink levels on page 37
Check the estimated ink levels
You can check the estimated ink levels from the printer software, printer control panel or HP Smart.
To check the estimated ink levels from the printer control panel
▲
ENWW
From Home screen, touch
(Ink) to check the estimated ink levels.
Information on cartridges and the printhead
37
To check the ink levels from the printer software (Windows)
1.
Open the HP printer software.
2.
In the printer software, click Estimated Levels.
To check the ink levels from the HP printer software (OS X and macOS)
1.
Open HP Utility.
NOTE:
HP Utility is located in the HP folder in the Applications folder.
2.
Select the HP ENVY 5000 series from the list of devices at the left of the window.
3.
Click Supplies Status.
The estimated ink levels appear.
4.
Click All Settings to return to the Information and Support pane.
To check the ink levels from HP Smart
▲
Open HP Smart on your mobile device. The estimated ink levels for your printer appear at the top of the
screen, beside the picture of the printer.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator
shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays.
You do not need to replace ink cartridges until print quality becomes unacceptable.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see www.hp.com/go/inkusage .
Replace the cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program
on page 89.
If you do not already have replacement cartridges for the printer, see Order cartridges on page 40.
NOTE:
At this time, some portions of the HP website are available in English only.
NOTE:
Not all cartridges are available in all countries/regions.
To replace the cartridges
1.
Check that power is on.
2.
Remove the old cartridge.
a.
38
Open the access door.
Chapter 6 Work with cartridges
ENWW
b.
3.
ENWW
Open the latch on the cartridge slot. And then remove the cartridge from the slot.
Insert a new cartridge.
a.
Remove the cartridge from packaging.
b.
Remove plastic tape using the pull tab.
Replace the cartridges
39
c.
4.
Slide the new cartridge in the slot and close the latch until it clicks.
Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a document
after installing a new ink cartridge.
Order cartridges
To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in
English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you
can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your
country.
Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing.
You can find the cartridge number in the following places:
●
In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking
Supply Status. For more information, see Embedded web server on page 51.
●
On the label of the cartridge you are replacing.
●
On a sticker inside the printer. Open the cartridge access door to locate the sticker.
●
In HP Smart. For detailed information, see www.support.hp.com, and search for HP Smart.
NOTE:
The Setup cartridge that comes with the printer is not available for separate purchase.
Use single-cartridge mode
Use the single-cartridge mode to operate the HP ENVY 5000 series with only one ink cartridge. The singlecartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During singlecartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.
40
Chapter 6 Work with cartridges
ENWW
NOTE: When the HP ENVY 5000 series operates in single-cartridge mode, a message is displayed on the
printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the
protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink
cartridge contacts, the printer cannot detect that the ink cartridge is installed.
Exit single-cartridge mode
●
Install two ink cartridges in the HP ENVY 5000 series to exit single-cartridge mode.
Store printing supplies
Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health,
be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the
printer off on page 16.
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the
cartridge as indicated:
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came
with the product.
ENWW
Store printing supplies
41
7
Network setup
Additional advanced settings are available from the printer's home page (embedded web server or EWS). For
more information, see Embedded web server on page 51.
This section contains the following topics:
●
Set up the printer for wireless communication
●
Change network settings
●
Use Wi-Fi Direct
Set up the printer for wireless communication
●
Before you begin
●
Set up the printer on your wireless network
●
Change the connection type
●
Test the wireless connection
●
Turn on or off the wireless capability of the printer
NOTE:
If you encounter problems connecting the printer, see Network and connection issues on page 69.
TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing
Center ( www.hp.com/go/wirelessprinting ).
TIP: You can use HP Smart to set up printers on your wireless network. For more information about getting
the app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10
device on page 16.
Before you begin
Ensure the following:
●
The wireless network is set up and working properly.
●
The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless
password.
●
The wireless network name is the name of your wireless network.
●
The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes find them on the back or side of the wireless router.
42
Chapter 7 Network setup
ENWW
If you cannot find the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot find this
information, contact your network administrator or the person who set up the wireless network.
Set up the printer on your wireless network
To set up from the printer control panel
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
NOTE:
Before you proceed, go through the list at Before you begin on page 42.
1.
On the printer control panel display, from the Home screen, touch
2.
Touch
3.
Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
4.
Follow the display instructions to complete the setup.
( Wireless ).
( Settings ).
If you are already using the printer with a different type of connection, such as a USB connection, follow the
instructions in Change the connection type on page 43 to set up the printer on your wireless network.
To set up using the HP Smart app
You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on
iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan,
and troubleshoot from an iOS, Android, or Windows 10 device on page 16.
1.
If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses
Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)
NOTE:
HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
2.
Open the HP Smart app.
3.
Windows: On the home screen, click or tap Setup a new printer and follow the onscreen instructions to
add a printer to your network.
iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen
instructions to add a printer to your network.
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network,
you can use the software to change the connection type (for example, from a USB connection to a wireless
connection).
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin on page 42.
ENWW
1.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2.
Click Tools.
3.
Click Device Setup & Software.
4.
Select Convert a USB connected device to wireless. Follow the onscreen instructions.
Set up the printer for wireless communication
43
To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer
(Windows)
1.
Before you proceed, make sure your computer and printer meet the following requirements:
●
Your printer is currently connected to your computer through USB.
●
Your computer is currently connected to a wireless network.
2.
Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use
the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
on page 16.
3.
Make sure your printer is selected.
TIP: If you want to select a different printer, click the Printer icon on the toolbar at the left side of the
screen, and then select Select a Different Printer to view all available printers.
4.
Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the
home page of the app.
To change from a USB connection to a wireless connection (OS X and macOS)
1.
Remove the USB cable from the printer.
2.
Restore the printer to its network defaults. For more information, see Restore original factory defaults
and settings on page 75.
3.
Download the most recent version of HP Easy Start from 123.hp.com.
4.
Open HP Easy Start and follow the onscreen instructions to connect your printer.
Learn more about how to change from a USB to wireless connection. Click here to go online for more
information. At this time, this website might not be available in all languages.
To change from a wireless connection to a USB connection (Windows)
▲
Connect the printer and the computer with a USB cable. This USB port is at the rear of the printer. For the
specific location, see Back view on page 6.
To change from a wireless connection to a USB connection (OS X and macOS)
1.
Open System Preferences .
2.
Click Printers & Scanners .
3.
Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.
4.
Connect a USB cable to both your computer and printer.
5.
Click + below the list of printers at the left.
6.
Select the new USB printer from the list.
7.
Choose your printer model name from the Use pop-up menu.
8.
Click Add.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem
44
Chapter 7 Network setup
ENWW
with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides
diagnostic information. If the printer is connected to a network, the test report displays details about the
network settings.
To print the wireless test report
1.
On the printer control panel display, from the Home screen, touch
( Wireless ), and then touch
( Settings ).
2.
Touch Print Reports
3.
Touch Wireless Test Report.
Turn on or off the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
1.
On the printer control panel display, from the Home screen, touch
( Wireless ), and then touch
( Settings ).
2.
Touch the toggle button next to Wireless to turn the wireless capability on or off.
Change network settings
From the printer control panel, you can set up and manage your printer wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or off.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
firewall settings).
To print network settings
Do one of the following:
●
On the printer control panel display, from the Home screen, touch
(Wireless) to display the network
status screen. Touch Print Info to print the network configuration page.
●
On the printer control panel display, from the Home screen, touch
( Setup ), touch Tools, and then
touch Network Configuration Report.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use different settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using
Automatic mode. This allows the router to configure the printer with other needed settings like subnet mask,
default gateway and DNS address.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
ENWW
Change network settings
45
1.
On the printer control panel display, from the Home screen, touch
(Wireless) and then touch
( Settings ).
2.
Touch Advanced Settings.
3.
Touch IP Settings.
A message appears warning that changing the IP address removes the printer from the network.
4.
Touch OK to continue.
5.
Automatic is selected by default. To change the settings manually, touch Manual, and then enter the
appropriate information for the following settings:
6.
●
IP Address
●
Subnet Mask
●
Default Gateway
●
DNS Address
Enter your changes, and then touch Apply.
Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
●
Make sure your computer or mobile device has the necessary software.
–
If you are using a computer, make sure you have installed the HP printer software.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
–
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/
mobile_printing_apps.html.
●
Make sure Wi-Fi Direct for your printer is turned on.
●
Up to five computers and mobile devices can use the same Wi-Fi Direct connection.
●
Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●
Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
46
1.
On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct).
2.
Touch
3.
If the display shows that Wi-Fi Direct is Off , touch the toggle button next to Wi-Fi Direct to turn it on.
( Settings ).
Chapter 7 Network setup
ENWW
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Embedded web server on page 51.
To change connection method
1.
On the printer control panel display, from the Home screen, touch
2.
Touch
3.
Touch Connection Method and then select Automatic or Manual .
(Wi-Fi Direct).
( Settings ).
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can
download this plugin from the Google Play application store.
1.
Make sure you have turned on Wi-Fi Direct on the printer.
2.
Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3.
From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4.
From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**- HP ENVY
5000 series (where ** are the unique characters to identify your printer) to connect your mobile device.
If the mobile device is not automatically connected to the printer, follow the instructions on the printer
control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the
PIN code on your mobile device.
When the mobile device is successfully connected to the printer, the printer starts printing.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1.
Make sure you have turned on Wi-Fi Direct on the printer.
2.
Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE:
3.
If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**- HP ENVY 5000 series (where ** are the unique characters to identify your
printer).
Enter the Wi-Fi Direct password when prompted.
NOTE:
touch
4.
ENWW
To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,
(Wi-Fi Direct).
Print your document.
Use Wi-Fi Direct
47
To print from a wireless-capable computer (Windows)
1.
Make sure you have turned on Wi-Fi Direct on the printer.
2.
Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3.
From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**- HP ENVY 5000 series (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,
touch
4.
(Wi-Fi Direct).
Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the Wi-Fi Direct connection.
a.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
b.
Click Tools.
c.
Click Device Setup & Software, and then select Connect a new device.
NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct,
do not select the Convert a USB connected device to wireless option.
5.
d.
When the Connection Options software screen appears, select Wireless.
e.
Select your HP printer from the detected printer list.
f.
Follow the onscreen instructions.
Print your document.
To print from a wireless-capable computer (OS X and macOS)
1.
Make sure you have turned on Wi-Fi Direct on the printer.
2.
Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3.
Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP ENVY 5000 series (where **
are the unique characters to identify your printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
4.
48
Add the printer.
a.
Open System Preferences .
b.
Depending on your operating system, click Printers & Scanners .
c.
Click + below the list of printers at the left.
d.
Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.
Chapter 7 Network setup
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Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this
time, this website might not be available in all languages.
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Use Wi-Fi Direct
49
8
Printer management tools
This section contains the following topics:
●
The HP Smart app
●
Toolbox (Windows)
●
HP Utility (OS X and macOS)
●
Embedded web server
The HP Smart app
The HP Smart app allows you to view current printer information and update printer settings. You can view ink
status, printer and network information. You can also print diagnostic reports, access print quality tools, and
view and change printer settings. For more information about the HP Smart app, see Use the HP Smart app to
print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 16.
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system
requirements. For information about system requirements, see Specifications on page 77.
To open the Toolbox
1.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2.
Click Print & Scan .
3.
Click Maintain Your Printer.
HP Utility (OS X and macOS)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find
website support information.
NOTE:
The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows lowink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until print quality becomes unacceptable.
Double-click HP Utility in the HP folder in the Applications folder.
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Chapter 8 Printer management tools
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Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
NOTE:
To view or change some settings, you might need a password.
NOTE: You can open and use the embedded web server without being connected to the Internet. However,
some features are not available.
●
About cookies
●
Open the embedded web server
●
Embedded web server cannot be opened
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are
browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have
configured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specific preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is
offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
●
Using some setup wizards
●
Remembering the EWS browser language setting
●
Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1.
Find out the IP address or hostname of the printer by touching
(Wireless) or by printing a network
configuration page.
NOTE: The printer must be on a network and must have an IP address.
2.
In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.
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Embedded web server
51
To open the embedded web server through Wi-Fi Direct
1.
On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct).
2.
Touch
3.
If the display shows that Wi-Fi Direct is Off , touch the toggle button next to Wi-Fi Direct to turn it on.
4.
From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**- HP ENVY 5000 series (where ** are the unique characters to identify your printer).
( Settings ).
Enter the Wi-Fi Direct password when prompted.
NOTE:
To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,
touch
5.
(Wi-Fi Direct).
In a supported web browser on your computer, type the following address: http://
192.168.223.1.
Embedded web server cannot be opened
Check your network setup
●
Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
●
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
●
Make sure the computer that you are using is connected to the same network as the printer.
Check your web browser
●
Make sure the web browser meets the minimum system requirements. For information about system
requirements, see Specifications on page 77.
●
If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For
more information, see the documentation available with your web browser.
●
Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
●
Make sure the printer IP address is correct.
To find out the printer IP address, on the printer control panel display, from the Home screen, touch
(Wireless).
To obtain the printer IP address by printing a network configuration page, on the printer control panel
display, from the Home screen, touch
( Setup ), touch Tools, and then touch Network Configuration
Report.
●
52
Make sure the printer IP address is valid. The printer IP address should have the similar format as the
router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP
address is 192.168.0.5 or 10.0.0.5.
Chapter 8 Printer management tools
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If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.support.hp.com . This website provides information and utilities that can help you correct many
common printer problems.
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Embedded web server
53
9
Solve a problem
This section contains the following topics:
●
Jams and paper-feed issues
●
Ink cartridge issues
●
Printing issues
●
Copy issues
●
Scan issues
●
Network and connection issues
●
Printer hardware issues
●
Get help from the printer control panel
●
Get help from the HP Smart app
●
Understand printer reports
●
Solve problems using Web Services
●
Maintain the printer
●
Restore original factory defaults and settings
●
HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam issues
Use an HP online troubleshooting wizard.
Instructions for clearing the jam in the printer and resolving issues with paper or the paper feed.
NOTE:
The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION:
54
To prevent possible damage to the printhead, clear paper jams as soon as possible.
Chapter 9 Solve a problem
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To clear an internal paper jam
CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear
the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn
pieces inside the printer; this could result in more jams later.
1.
ENWW
Check the paper path inside the printer.
a.
Open the cartridge access door.
b.
Remove the paper path cover.
c.
Lift the duplexer cover up and remove jammed paper.
Jams and paper-feed issues
55
2.
d.
Reinsert the paper path cover. Make sure it snaps into place.
e.
Close the cartridge access door.
f.
Touch OK on the control panel to continue the current job.
If the problem is not resolved, check the print carriage area inside the printer.
CAUTION:
During the process, avoid touching the cable attached to the print carriage.
a.
Open the cartridge access door.
b.
If there is any jammed paper, move the print carriage to the far right of the printer, grasp the
jammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
c.
56
Move the carriage to the far left of the printer, and do the same as in the previous step to remove
any torn pieces of paper.
Chapter 9 Solve a problem
ENWW
d.
Close the cartridge access door.
e.
Touch OK on the control panel to continue the current job.
To get help from the print display, touch Help from the Home screen, touch How to Videos, and then
touch Clear Carriage Jam.
3.
If the problem is still not resolved, check the tray area.
a.
Pull out the paper tray to extend it.
b.
Carefully turn the printer on its side to expose the bottom of the printer.
c.
Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the
gap, grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.
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d.
Carefully turn the printer up again.
e.
Push the paper tray back in.
f.
Touch OK on the control panel to continue the current job.
Jams and paper-feed issues
57
Clear a print carriage jam
Resolve a print carriage jam.
Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE:
The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●
Remove printed papers from the output tray frequently.
●
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
●
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
●
Do not use paper that is too thick or too thin for the printer.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see Load media
on page 10.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
●
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.
●
Do not force paper too far inside the input tray.
●
If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
●
Use paper types that are recommended for the printer. For more information, see Paper basics
on page 8.
●
If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper.
Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
●
58
Paper is not picked up from a tray
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●
●
●
Make sure paper is loaded in the tray. For more information, see Load media on page 10. Fan the
paper before loading.
●
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
●
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
Pages are skewing
●
Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull
out the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.
●
Load paper into the printer only when it is not printing.
Multiple pages are being picked up
●
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
●
Make sure the tray is not overloaded with paper.
●
Use HP paper for optimum performance and efficiency.
Ink cartridge issues
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and
then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still
not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace the
cartridges on page 38.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of the
product longer than 30 minutes. This could result in damage to the ink cartridges.
ENWW
1.
Check that power is on.
2.
Open the cartridge access door.
3.
Remove the cartridge indicated in the error message.
Ink cartridge issues
59
4.
5.
Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.
Feature
Description
1
Electrical contacts
Wipe only the contacts with a damp lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
6.
On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of goldcolored bumps positioned to meet the contacts on the ink cartridge.
7.
Use a dry swab or lint-free cloth to wipe the contacts in the print carriage.
8.
Reinstall the ink cartridge.
9.
Close the access door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the HP ENVY 5000 series with only one cartridge.
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE:
Troubleshoot problems with
print jobs not printing
This utility is only available for Windows operating system.
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
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Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try
the following in order:
1.
Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2.
If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, confirm that the connection is
working.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
4.
Depending on your operating system, do one of the following:
●
Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b.
Either double-click the icon for your printer or right-click the icon for your printer and select See
what’s printing to open the print queue.
c.
On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Offline.
d.
If you made any changes, try to print again.
Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.
ENWW
Depending on your operating system, do one of the following:
●
Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
Printing issues
61
b.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
5.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d.
Try using your printer again.
Restart the print spooler.
To restart the print spooler
a.
Depending on your operating system, do one of the following:
Windows 10
i.
From the Windows Start menu, select Windows Administrative Tools from the app list, and
then select Services.
ii.
Right-click the Print Spooler, and then click Properties.
iii.
On the General tab, next to Startup type, make sure that Automatic is selected.
iv.
If the service is not already running, under Service status, click Start, and then click OK.
Windows 8.1 and Windows 8
i.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.
ii.
Click or tap Control Panel, and then click or tap System and Security.
iii.
Click or tap Administrative Tools, and then double-click or double-tap Services.
iv.
Right-click or touch and hold Print Spooler, and then click Properties.
v.
On the General tab, next to Startup type, make sure that Automatic is selected.
vi.
If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
62
i.
From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii.
Double-click Services.
iii.
Right-click the Print Spooler, and then click Properties.
iv.
On the General tab, next to Startup type, make sure that Automatic is selected.
v.
If the service is not already running, under Service status, click Start, and then click OK.
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Windows Vista
i.
From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii.
Double-click Services.
iii.
Right-click the Print Spooler service, and then click Properties.
iv.
On the General tab, next to Startup type, make sure that Automatic is selected.
v.
If the service is not already running, under Service status, click Start, and then click OK.
Windows XP
b.
i.
From the Windows Start menu, right click My Computer.
ii.
Click Manage, and then click Services and Applications.
iii.
Double-click Services, and then select Print Spooler.
iv.
Right-click Print Spooler, and click Restart to restart the service.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d.
Try using your printer again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
a.
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Depending on your operating system, do one of the following:
●
Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b.
Double-click the icon for your printer to open the print queue.
c.
On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
confirm.
d.
If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e.
Check the print queue again to make sure it is clear, and then try to print again.
Printing issues
63
To check the power connection and reset the printer
1.
Make sure the power cord is firmly connected to the printer.
1
Power connection to the printer
2
Connection to a power outlet
2.
Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power
button to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
3.
With the printer turned on, disconnect the power cord from the rear of the printer.
4.
Unplug the power cord from the wall outlet.
5.
Wait at least 15 seconds.
6.
Plug the power cord back into the wall outlet.
7.
Reconnect the power cord to the rear of the printer.
8.
If the printer does not turn on by itself, press the Power button to turn on the printer.
9.
Try using the printer again.
To resolve print issues (OS X and macOS)
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a.
In System Preferences, click Printers & Scanners .
b.
Click the Open Print Queue button.
c.
Click a print job to select it.
Use the following buttons to manage the print job:
64
●
Delete: Cancel the selected print job.
●
Hold: Pause the selected print job.
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ENWW
d.
4.
●
Resume: Continue a paused print job.
●
Pause Printer: Pause all print jobs in the print queue.
If you made any changes, try to print again.
Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues
Troubleshoot print quality issues online
Read general instructions in the Help for resolving print quality issues
NOTE: To avoid print quality problems, always turn the printer off using the Power button, and wait until the
Power button light goes out before you pull the plug or turn off a power strip. This allows the printer to move
the cartridges to a capped position, where they are protected from drying out.
To improve print quality (Windows)
1.
Make sure you are using original HP cartridges.
2.
Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 8.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
3.
Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and the appropriate print quality from the Quality Settings options.
●
In the printer software, under Print & Scan , in the Print section, click Set Preferences to access
the print properties.
4.
Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them.
5.
Align the printhead.
To align the printhead from the printer software
NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be
realigned when cartridges are replaced.
ENWW
a.
Load letter or A4 unused plain white paper into the input tray.
b.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
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65
6.
c.
In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to
access the printer toolbox.
d.
In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an
alignment sheet.
Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
7.
a.
Load letter or A4 unused plain white paper into the input tray.
b.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
c.
In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to
access the printer toolbox.
d.
Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then clean the printhead.
To clean the printhead from the printer software
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a
few minutes. Some noise might be generated in the process.
8.
a.
Load letter or A4 unused plain white paper into the input tray.
b.
Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
c.
In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to
access the printer toolbox.
d.
Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
To improve print quality (OS X and macOS)
1.
Make sure you are using original HP cartridges.
2.
Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 8.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
3.
66
Make sure you have selected the appropriate paper type and print quality in the Print dialog.
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4.
Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.
5.
Align the printhead.
To align the printhead from the software
a.
Load Letter or A4 plain, white paper in the input tray.
b.
Open HP Utility.
NOTE:
6.
HP Utility is located in the HP folder in the Applications folder.
c.
Select your printer from the list of devices at the left of the window.
d.
Click Align.
e.
Click Align and follow the onscreen instructions.
f.
Click All Settings to return to the Information and Support pane.
Print a test page.
To print a test page
a.
Load Letter or A4 plain, white paper in the input tray.
b.
Open HP Utility.
NOTE:
7.
HP Utility is located in the HP folder in the Applications folder.
c.
Select your printer from the list of devices at the left of the window.
d.
Click Test Page.
e.
Click the Print Test Page button, and follow the onscreen instructions.
If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead
automatically.
To automatically clean the printhead
a.
Load Letter or A4 plain, white paper in the input tray.
b.
Open HP Utility.
NOTE:
HP Utility is located in the HP folder in the Applications folder.
c.
Select your printer from the list of devices at the left of the window.
d.
Click Clean Printheads.
e.
Click Clean, and follow the onscreen instructions.
CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and
shortens the life of the print head.
NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support.
f.
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Click All Settings to return to the Information and Support pane.
Printing issues
67
To improve print quality from the printer display
1.
Make sure you are using original HP cartridges.
2.
Make sure you have selected the appropriate paper type and print quality.
3.
Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels on page 37. If the cartridges are low on ink, consider replacing them.
4.
Align the printhead.
To align the printhead from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
On the printer control panel display, from the Home screen, swipe left to see
touch
c.
5.
( Setup ) and
( Setup ).
Touch Tools , touch Align Cartridges, and then follow the onscreen instructions.
Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
On the printer control panel display, from the Home screen, swipe left to see
touch
c.
6.
( Setup ) and
( Setup ).
Touch Tools , and then touch Print Quality Report.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then proceed to clean the printhead.
To clean the printhead from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
On the printer control panel display, from the Home screen, swipe left to see
touch
c.
7.
68
( Setup ) and
( Setup ).
Touch Tools , touch Clean Cartridges, and then follow the onscreen instructions.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
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Copy issues
Troubleshoot copy problems
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
NOTE:
The HP online troubleshooting wizards may not be available in all languages.
Tips for copy and scan success on page 33
Scan issues
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
Solve scan problems
Use an HP online troubleshooting wizard.
NOTE:
This utility is only available for Windows operating system.
Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Tips for copy and scan success on page 33
Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE:
Use an HP online
troubleshooting wizard
This utility is only available for Windows operating system.
●
Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
●
Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from
connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
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69
Read general instructions in the Help for wireless troubleshooting
Check the network configuration or print the wireless test report to assist in diagnosing network connection
issues.
1.
From the printer control panel display, touch
(Wireless), and then touch
( Settings ).
2.
Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network
key).
NOTE: This utility is only available for Windows operating system. The Windows computer you are
running the HP Print and Scan Doctor on should be connected to the network using a wireless connection.
To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top,
select Show Advanced Info, and then select Show Wireless Info. You can also find the wireless settings by
clicking on the Network tab at the top and selecting Open router web page.
Use an HP online
troubleshooting wizard
Learn how to find your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard
NOTE:
Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.
The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1.
Check the printer to confirm that Wi-Fi Direct is turned on:
▲
On the printer control panel display, from the Home screen, touch
(Wi-Fi Direct).
2.
From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3.
Enter the Wi-Fi Direct password when prompted.
NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen,
touch
4.
70
(Wi-Fi Direct).
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
Chapter 9 Solve a problem
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Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying
issues. The application is only available in some languages.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the printer's power cord is connected firmly to a functioning power outlet.
The cartridge access door is open
●
Close the cartridge access door to begin printing.
Cartridges alignment fails
●
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
●
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
●
If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
▲
Turn the printer off, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support on page 75.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading paper.
To access the Help menu from the Home screen or contextual help for a screen, touch
on the printer
control panel.
Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance.
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71
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network configuration page
●
Print quality report
●
Wireless test report
●
Web access test report
To print a printer report
1.
From the printer control panel display, on the Home screen, swipe left to see
( Setup ) and touch
( Setup ).
2.
Touch Tools .
3.
Touch the desired option.
NOTE:
To print the wireless test report, see Test the wireless connection on page 44
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes a
list of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer
should be turned on. If it is off the list is not displayed.
You can use the network configuration page to help troubleshoot network connectivity problems. If you need
to call HP, it is often useful to print this page before calling.
Print quality report
Print quality problem can be due to many causes - incorrect software setting, a poor image source file, or the
printing system itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help
you determine if the printing system is working correctly.
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Wireless test report
When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer
wireless connection. The report shows the results of the tests. If an issue is discovered, message along with
how to fix it is provided at the top of the report. Some key wireless configuration details are provided at the
bottom section of the report.
Web access test report
Print the web access report to help identify internet connectivity issues which can affect Web Services.
Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint , check the following:
●
Make sure the printer is connected to the Internet using an wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
●
Make sure the latest product updates have been installed on the printer.
●
Make sure Web Services is enabled on the printer. For more information, see Set up Web Services
on page 34.
●
Make sure the network hub, switch, or router is turned on and working correctly.
●
If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see Network and connection issues on page 69.
●
If you are using HP ePrint , check the following:
●
●
Make sure the printer's email address is correct.
●
Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending
might not print.
●
Make sure you are sending documents that meet the HP ePrint requirements. For more
information, visit HP Connected . This site might not be available in all countries/regions.
If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:
●
Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).
●
Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.
For more information, see Set up Web Services on page 34.
TIP: For additional help on setting up and using Web Services, visit HP Connected . This site might not be
available in all countries/regions.
Maintain the printer
What do you want to do?
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73
Clean the scanner glass
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade
the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
To clean the scanner glass
WARNING!
Before cleaning the printer, turn the printer off by pressing
(the Power button) and
unplugging the power cord from the electrical socket.
1.
Lift the scanner lid.
2.
Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the scanner glass.
CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is
applied, the cleaner could leak under the scanner glass and damage the scanner.
3.
Close the scanner lid, and turn on the printer.
Clean the exterior
WARNING!
Before cleaning the printer, turn the printer off by pressing
(the Power button) and unplug
the power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the
interior of the printer, as well as from the printer control panel.
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Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.
To restore the printer to the original factory defaults
1.
On the printer control panel display, from the Home screen, swipe left to see
( Setup ) and touch
( Setup ).
2.
Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.
To restore the printer to the original network settings
1.
From the Home screen, touch
(Wireless) and then touch
( Settings ).
2.
Touch Restore Network Settings, and then follow the onscreen instructions.
3.
Print the network configuration page and verify that the network settings have been reset.
NOTE: When you reset the printer network settings, previously configured wireless settings (such as the
link speed or IP address) are removed. The IP address is set back to the Automatic mode.
TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that
can help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying
issues. The application is only available in some languages.
HP support
For the latest product updates and support information, visit the product support website at
www.support.hp.com. HP online support provides a variety of options for help with your printer:
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation
that came in the box with your printer.
HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view
questions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting: Use HP online tools to detect your printer and find recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the Contact Support
website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
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Restore original factory defaults and settings
75
Chat with an HP support agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
●
Product name (Located on the printer, such as HP ENVY 5000)
●
Product number (located inside the cartridge access door)
●
Serial number (located on the back or bottom of the printer)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and
product support alerts. If you did not register your printer while installing the software, you can register now
at http://www.register.hp.com.
Additional warranty options
Extended service plans are available for the HP ENVY 5000 series at additional costs. Go to
www.support.hp.com , select your country/region and language, then explore the extended warranty options
available for your printer.
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A
Technical information
The technical specifications and international regulatory information for the HP ENVY 5000 series are
provided in this section.
For additional specifications, see the printed documentation that came with the HP ENVY 5000 series.
This section contains the following topics:
●
HP Company notices
●
Specifications
●
Regulatory notices
●
Environmental product stewardship program
HP Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of HP, except as allowed under the copyright laws. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical
or editorial errors or omissions contained herein.
© Copyright 2018 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license.
Specifications
Technical specifications for the HP ENVY 5000 series are provided in this section. For more product
specifications, see the Product Data Sheet at www.support.hp.com .
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●
System requirements
●
Environmental specifications
●
Print specifications
●
Scan specifications
●
Copy specifications
●
Cartridge yield
●
Print resolution
●
Acoustic information
HP Company notices
77
System requirements
For information about future operating system releases and support, visit the HP online support website at
www.support.hp.com .
Environmental specifications
●
Recommended operating temperature range: 15° C to 30° C (59° F to 86° F)
●
Allowable operating temperature range: 5° C to 40° C (41° F to 104° F)
●
Humidity: 20% to 80% RH non-condensing (recommended); 25° C maximum dewpoint
●
Non-operating (Storage) temperature range: –40° C to 60° C (-40° F to 140° F)
●
In the presence of high electromagnetic fields, it is possible the output from the HP ENVY 5000 series
may be slightly distorted.
●
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected
noise due to potential high electromagnetic fields.
Print specifications
●
Print speeds vary according to the complexity of the document.
●
Method: drop-on-demand thermal inkjet
●
Language: PCL3 GUI
Scan specifications
●
Optical Resolution: up to 1200 dpi
●
Hardware Resolution: up to 1200 x 1200 dpi
●
Enhanced Resolution: up to 1200 x 1200 dpi
●
Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray)
●
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
●
Supported File Types: BMP, JPEG, PNG, TIFF, PDF
●
Twain Version: 1.9
Copy specifications
●
Digital image processing
●
Maximum number of copies varies by model.
●
Copy speeds vary according to the complexity of the document and model.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Print resolution
For a list of supported print resolutions, visit the product support website at www.support.hp.com.
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Appendix A Technical information
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For information about printing using maximum dpi, see Print using the maximum dpi on page 23.
Acoustic information
If you have Internet access, you can access acoustic information from the HP website.
Regulatory notices
The HP ENVY 5000 series meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
●
Regulatory model identification number
●
FCC statement
●
Notice to users in Korea
●
VCCI (Class B) compliance statement for users in Japan
●
Notice to users in Japan about the power cord
●
Noise emission statement for Germany
●
European Union Regulatory Notice
●
Visual display workplaces statement for Germany
●
Notice to users of the Canadian telephone network
●
Declaration of conformity
●
Declaration of conformity
●
Regulatory information for wireless products
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SNPRC-1702-01. This regulatory number should not be confused with the
marketing name (HP ENVY 5000 All-in-One series, etc.) or product numbers (M2U85, M2U91 to M2U94, etc.).
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following
notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
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●
Reorient or relocate the receiving antenna.
●
Increase the separation between the equipment and the receiver.
Regulatory notices
79
●
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
●
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road,
Palo Alto, CA 94304, U.S.A.
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by HP may void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice to users in Korea
B급 기기
(가정용 방송통신기자재)
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에서 사용하는 것을 목적으로
하며, 모든 지역에서 사용할 수 있습니다.
VCCI (Class B) compliance statement for users in Japan
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオ
やテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱
いをして下さい。
VCCI-B
Notice to users in Japan about the power cord
製品には、同梱された電源コードをお使い下さい。
同梱された電源コードは、他の製品では使用出来ません。
Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
European Union Regulatory Notice
Products bearing the CE marking comply with one or more of the following EU Directives as may be
applicable:
R&TTE Directive 1999/5/EC (replaced in 2017 by RED 2014/53/EU); Low Voltage Directive 2014/35/EU; EMC
Directive 2014/30/EU; Ecodesign Directive 2009/125/EC; RoHS Directive 2011/65/EU
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Appendix A Technical information
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Compliance with these directives is assessed using the applicable European Harmonised Standards.
The full Declaration of Conformity can be found at the following website:
www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which
may be found on the regulatory label.)
The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany.
Products with wireless functionality
EMF
●
This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of
20 cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
●
For products with 802.11 b/g/n or Bluetooth radio:
–
●
This product operates on radio frequency between 2400 MHz and 2483.5 MHz, with a transmit
power of 20 dBm (100 mW) or less.
For products with 802.11 a/b/g/n radio:
–
CAUTION: IEEE 802.11x wireless LAN with 5.15-5.35 GHz frequency band is restricted for
indoor use only in all European Union member states, EFTA (Iceland, Norway, Liechtenstein) and
most other European countries (e.g. Switzerland, Turkey, Republic of Serbia). Using this WLAN
application outdoor might lead to interference issues with existing radio services.
–
This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between
5170 MHz and 5710 MHz, with a transmit power of 20 dBm (100 mW) or less.
Visual display workplaces statement for Germany
GS-Erklärung (Deutschland)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.
Notice to users of the Canadian telephone network
Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le
numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui precede le numéro
d’enregistrement indique que l’enregistrement a été effectué dans le cadre d’une Déclaration de conformité
stipulant que les spécifications techniques d’Industrie Canada ont été respectées. Néanmoins, cette
abréviation ne signifie en aucun cas que l’appareil a été validé par Industrie Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la
source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas
échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones
rurales.
REMARQUE: Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une
indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface téléphonique. La
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Regulatory notices
81
terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le
total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.1.
This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is
confirmed by the registration number. The abbreviation IC before the registration number signifies that
registration was performed based on a Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada approved the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
might be particularly important in rural areas.
NOTE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The termination on an
interface might consist of any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
The REN for this product is 0.1, based on FCC Part 68 test results.
Declaration of conformity
Declaration of conformity can be found at www.hp.eu/certificates.
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Appendix A Technical information
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Declaration of conformity
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Regulatory notices
83
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
84
Appendix A Technical information
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●
Exposure to radio frequency radiation
●
Notice to users in Canada (5 GHz)
●
Notice to users in Brazil
●
Notice to users in Canada
●
Notice to users in Taiwan
●
Notice to users in Mexico
●
Notice to users in Japan
●
Notice to users in Korea
●
Notice to users in Serbia (5 GHz)
●
Notice to users in Taiwan (5 GHz)
●
Notice to users in Thailand (5 GHz)
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized. This product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In order to avoid the
possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be
less than 20 cm (8 inches) during normal operation.
Notice to users in Canada (5 GHz)
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. The Industry Canada requires this product to be used
indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to
co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this
device.
ATTENTION: Lors de l'utilisation du réseau local sans fil IEEE 802.11a, ce produit se limite à une utilisation
en intérieur à cause de son fonctionnement sur la plage de fréquences de 5,15 à 5,25 GHz. Industrie Canada
stipule que ce produit doit être utilisé en intérieur dans la plage de fréquences de 5,15 à 5,25 GHz afin de
réduire le risque d'interférences éventuellement dangereuses avec les systèmes mobiles par satellite via un
canal adjacent. Le radar à haute puissance est alloué pour une utilisation principale dans une plage de
fréquences de 5,25 à 5,35 GHz et de 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des interférences
avec cet appareil et l'endommager.
Notice to users in Brazil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência em sistemas operando em
caráter primário.
Notice to users in Canada
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
ENWW
Regulatory notices
85
interference to other users, the antenna type and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
that the potential for human contact is minimized during normal operation.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity
to the antennas should not be less than 20 cm (8 inches).
Conformément au Règlement d'Industrie Canada, cet émetteur radioélectrique ne peut fonctionner qu'avec
une antenne d'un type et d'un gain maximum (ou moindre) approuvé par Industrie Canada. Afin de réduire le
brouillage radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent être
choisis de manière à ce que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle
nécessaire à une communication réussie.
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement
dépend des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences nuisibles et (2)
doit accepter toutes les interférences reçues, y compris des interférences pouvant provoquer un
fonctionnement non souhaité de l'appareil.
AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de cet appareil se
trouve sous les limites d'exposition de radiofréquences d'Industrie Canada. Néanmoins, cet appareil doit être
utilisé de telle sorte qu'il doive être mis en contact le moins possible avec le corps humain.
Afin d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Industrie Canada, il est
recommandé de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur.
Notice to users in Taiwan
低功率電波輻射性電機管理辦法
第十二條
經型式認證合格之低功率射頻電機,非經許可,公司、商號或使用者均不得擅自變更頻率、加大功率
或變更設計之特性及功能。
第十四條
低功率射頻電機之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改
善至無干擾時方得繼續使用。
前項合法通信,指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及
醫藥用電波輻射性電機設備之干擾。
Notice to users in Mexico
La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada.
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Notice to users in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
86
Appendix A Technical information
ENWW
Notice to users in Korea
해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음
(무선 모듈이 탑재된 제품인 경우)
Notice to users in Serbia (5 GHz)
Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od
5150-5350 MHz.
Notice to users in Taiwan (5 GHz)
在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備,限於室內使用。
Notice to users in Thailand (5 GHz)
เครื่ องวิทยุคมนาคมนี้มีระดับการแผ่คลื่นแม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุ ขภาพของมนุษย์จากการใช้เครื่ องวิทยุคมนาคมที่คณะกรรมการกิจการ
โทรคมนาคมแห่งชาติประกาศกําหนด
This radio communication equipment has the electromagnetic field strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Environmental product stewardship program
HP is committed to providing quality products in an environmentally sound manner. Design for recycling has
been incorporated into this product. The number of materials has been kept to a minimum while ensuring
proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and
other connections are easy to locate, access, and remove using common tools. High priority parts have been
designed to access quickly for efficient disassembly and repair. For more information, visit HP's Commitment
to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment
ENWW
●
Eco-Tips
●
European Union Commission Regulation 1275/2008
●
Paper
●
Plastics
●
Safety data sheets
●
Recycling program
●
HP inkjet supplies recycling program
●
Power consumption
●
Disposal of waste equipment by users
●
Chemical substances
●
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
●
The Table of Hazardous Substances/Elements and their Content (China)
●
Restriction of hazardous substance (Ukraine)
●
Restriction of hazardous substance (India)
Environmental product stewardship program
87
●
Restriction on hazardous substances statement (Turkey)
●
EPEAT
●
SEPA Ecolabel User Information (China)
●
China Energy Label for Printer, Fax and Copier
●
Battery disposal in Taiwan
●
European Union Battery Directive
●
Battery notice for Brazil
●
California Perchlorate Material Notice
●
Waste disposal for Brazil
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP
Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
Paper
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of product life.
Safety data sheets
Safety Data Sheets, product safety and environmental information are available at www.hp.com/go/ecodata
or on request.
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions, and
partners with some of the largest electronic recycling centers throughout the world. HP conserves resources
by reselling some of its most popular products. For more information regarding recycling of HP products,
please visit:
www.hp.com/recycle
88
Appendix A Technical information
ENWW
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in
many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption
HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S.
Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging
products:
Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead,
you should protect human health and the environment by handing over your waste
equipment to a designated collection point for the recycling of waste electrical and electronic
equipment. For more information, please contact your household waste disposal service, or
go to http://www.hp.com/recycle.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
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Environmental product stewardship program
89
Declaration of the Presence Condition of the Restricted Substances Marking
(Taiwan)
限用物質含有情況標示聲明書
Declaration of the Presence Condition of the Restricted Substances Marking
限用物質及其化學符號
Restricted substances and its chemical symbols
單元 Unit
鉛
汞
鎘
六價鉻
多溴聯苯
多溴二苯醚
Lead
Mercury
Cadmium
(Pb)
(Hg)
(Cd)
Hexavalent
chromium
Polybrominated
biphenyls
(Cr+6)
(PBB)
Polybrominate
d diphenyl
ethers
(PBDE)
0
0
0
0
0
0
電線 (Cables)
0
0
0
0
0
0
印刷電路板
-
0
0
0
0
0
列印引擎(Print Engine)
-
0
0
0
0
0
列印機組件 (Print Assembly)
-
0
0
0
0
0
噴墨印表機墨水匣 (Print
Supplies)
0
0
0
0
0
0
列印機配件 (Print Accessory)
-
0
0
0
0
0
外殼和紙匣
(External Casings and Trays)
(Printed Circuit Boards)
備考 1.〝超出 0.1 wt %〞及〝超出 0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。
Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the
reference percentage value of presence condition.
備考 2.〝0〞係指該項限用物質之百分比含量未超出百分比含量基準值。
Note 2: “0” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of
presence.
備考 3.〝-〞係指該項限用物質為排除項目。
Note 3: The “−” indicates that the restricted substance corresponds to the exemption.
若要存取產品的最新使用指南或手冊,請前往 www.support.hp.com。選取搜尋您的產品,然後依照 畫
面上的指示繼續執行。
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your
product, and then follow the onscreen instructions.
90
Appendix A Technical information
ENWW
The Table of Hazardous Substances/Elements and their Content (China)
产品中有害物质或元素的名称及含量
根据中国《电器电子产品有害物质限制使用管理办法》
有害物质
铅
汞
镉
六价铬
多溴联苯
多溴二苯醚
(Pb)
(Hg)
(Cd)
(Cr(VI))
(PBB)
(PBDE)
外壳和托盘
0
0
0
0
0
0
电线
0
0
0
0
0
0
印刷电路板
X
0
0
0
0
0
打印系统
X
0
0
0
0
0
显示器
X
0
0
0
0
0
喷墨打印机墨盒
0
0
0
0
0
0
驱动光盘
X
0
0
0
0
0
扫描仪
X
0
0
0
0
0
网络配件
X
0
0
0
0
0
电池板
X
0
0
0
0
0
自动双面打印系统
0
0
0
0
0
0
外部电源
X
0
0
0
0
0
部件名称
本表格依据 SJ/T 11364 的规定编制。
0:表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。
X:表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。
此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。
注:环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。
Restriction of hazardous substance (Ukraine)
Технічний регламент щодо обмеження використання небезпечних речовин (Украïна)
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою
Кабінету Міністрів України від 3 грудня 2008 № 1057
Restriction of hazardous substance (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1
weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule
2 of the Rule.
ENWW
Environmental product stewardship program
91
Restriction on hazardous substances statement (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur
EPEAT
Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information
on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/
epeat_printers.pdf.
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内,请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件,请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态,请按下电源关闭按钮,并将插头从电源插座断开。
您可以使用再生纸,以减少资源耗费。
China Energy Label for Printer, Fax and Copier
复印机、打印机和传真机能源效率标识实施规则
依据“复印机、打印机和传真机能源效率标识实施规则”,该打印机具有中国能效标识。标识上显示的能
效等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准(“GB 21521”)来确定
和计算。
1.
能效等级
产品能效等级分 3 级,其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能
效等级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。
2.
能效信息
喷墨打印机
–
操作模式功率
睡眠状态的能耗按照 GB 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。
–
待机功率
待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间,且使用者
无法改变此状态下产品的功率。对于“成像设备”产品,“待机”状态通常相当于“关闭”状态,但
也可能相当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。
–
睡眠状态预设延迟时间
出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式(例如睡眠、自动关
机)的时间。该数据以分钟表示。
–
附加功能功率因子之和
网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。
标识上显示的能耗数据是根据典型配置测量得出的数据,此类配置包含登记备案的打印机依据复印
机、打印机和传真机能源效率标识实施规则所选的所有配置。因此,该特定产品型号的实际能耗可能
与标识上显示的数据有所不同。
92
Appendix A Technical information
ENWW
要了解规范的更多详情,请参考最新版的 GB 21521 标准。
Battery disposal in Taiwan
European Union Battery Directive
This product contains a battery that is used to maintain data integrity of real time clock or product settings
and is designed to last the life of the product. Any attempt to service or replace this battery should be
performed by a qualified service technician.
Battery notice for Brazil
A bateria deste equipamento nao foi projetada para removida pelo cliente.
California Perchlorate Material Notice
Perchlorate material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/perchlorate
This product's real-time clock battery or coin cell battery may contain perchlorate and may require special
handling when recycled or disposed of in California.
Waste disposal for Brazil
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas,
podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio
ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não
observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao
estabelecimento comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
Não descarte o produto eletronico em
lixo comum
ENWW
www.hp.com.br/reciclar
Environmental product stewardship program
93
B
Errors (Windows)
●
Low on ink
●
Very low on ink
●
Cartridge problem
●
Single cartridge mode
●
Unable to communicate with printer
●
Paper size mismatch
●
Ink cartridge carriage stalled
●
Older generation cartridge installed
●
Paper jam or tray problem
●
Out of paper
●
Printer failure
●
Door open
●
Counterfeit Cartridge Advisory
●
Incompatible cartridges
●
Paper too short
●
Please Connect to HP Instant Ink
●
Paper Jam in Automatic Document Feeder
●
HP Protected Cartridge Installed
●
Used HP Instant Ink Cartridge
●
Use SETUP cartridges
●
Do not use SETUP cartridges
●
Paper too long to auto-duplex
Low on ink
The cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink
warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
For information about replacing cartridges, see Replace the cartridges on page 38. For information about
ordering cartridges, see Order cartridges on page 40. For information about recycling used ink supplies, see
HP inkjet supplies recycling program on page 89.
94
Appendix B Errors (Windows)
ENWW
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the printer and cartridges for printing. In addition, some residual ink is
left in the cartridge after it is used. For more information see www.hp.com/go/inkusage .
Very low on ink
The cartridge identified in the message is very low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive a very low
ink warning message, HP recommends having a replacement cartridge available to avoid possible printing
delays. You do not need to replace cartridges until the print quality is unacceptable.
For information about replacing cartridges, see Replace the cartridges on page 38. For information about
ordering cartridges, see Order cartridges on page 40. For information about recycling used ink supplies, see
HP inkjet supplies recycling program on page 89.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the printer and cartridges for printing. In addition, some residual ink is
left in the cartridge after it is used. For more information see www.hp.com/go/inkusage .
Cartridge problem
The cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in
the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order cartridges on page 40 for
information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is
resolved.
●
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
●
Solution 2: Install the cartridges correctly
Make sure all of the cartridges are properly installed.
For instructions, see Replace the cartridges on page 38.
Single cartridge mode
Single cartridge mode is for printing with only one cartridge installed or with a cartridge missing.
For more information, see Use single-cartridge mode on page 40.
Unable to communicate with printer
The computer cannot communicate with the printer because one of the following events has occurred:
ENWW
●
The printer has been turned off.
●
The cable connecting the printer, such as a USB cable, has been disconnected.
Very low on ink
95
●
If the printer is connected to a wireless network, the wireless connection has been broken.
●
The printer software was not installed correctly.
●
Security software (firewalls and anti-virus) installed on your computer may be blocking communication
with the printer.
To solve this problem, try the following solutions:
●
Make sure the printer is turned on and the On button light is on.
●
Make sure the power cord and other cables are working and are firmly connected to the printer.
●
Make sure the power cord is connected firmly to a functioning Alternating Current (AC) power outlet.
●
If the printer is connected to a wireless network, make sure the wireless network is functioning properly.
For more information, see Network and connection issues on page 69.
●
Uninstall and reinstall the HP printer software.
●
Temporarily disable the security software to troubleshoot if it is causing communication issues.
Paper size mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure
that the correct paper is loaded in the printer, and then print the document again. For more information, see
Load media on page 10.
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer
driver, and then print the document again.
Ink cartridge carriage stalled
Something is blocking the cartridge carriage (the part of the printer that holds the cartridges).
To clear the obstruction check the printer for jams.
For more information, see Jams and paper-feed issues on page 54.
Older generation cartridge installed
The older generation cartridge does not work in your printer. It can still be used with some older printer
models. If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact HP
Support. For more information about contacting HP support, see HP support on page 75. To order a genuine
HP replacement cartridge online, see Order cartridges on page 40. For problems with cartridges obtained
from HP Instant Ink, please visit the HP Instant Ink program website for more information.
Paper jam or tray problem
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
96
Appendix B Errors (Windows)
ENWW
●
Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged.
For more information, see Paper basics on page 8.
●
Make sure that the printer is clean. For more information, see Maintain the printer on page 73.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see Load media
on page 10.
For instructions on clearing jams, as well as more information about how to avoid jams, see Jams and paperfeed issues on page 54.
Out of paper
The default tray is empty.
Load more paper, and then touch OK .
For more information, see Load media on page 10.
Printer failure
There was a problem with the printer or ink system. Usually, you can resolve such problems by completing the
following steps:
1.
Press
(the Power button) to turn off the printer.
2.
Unplug the power cord, and then plug in the power cord again.
3.
Press
(the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see HP support on page 75.
Door open
Before the printer can print documents, all doors and covers must be closed.
TIP:
When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more
information, see HP support on page 75.
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was
purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the
cartridge, click Continue.
Incompatible cartridges
The cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible cartridge. For information about
how to install new cartridges, see Replace the cartridges on page 38.
ENWW
Out of paper
97
Paper too short
The paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must
be loaded. For more information, see Paper basics on page 8 and Load media on page 10.
Please Connect to HP Instant Ink
The printer must be connected to HP Instant Ink, otherwise you will be unable to print soon without further
warning. See the printer control panel for instructions on connecting, or visit the HP Instant Ink program
website for more information.
Paper Jam in Automatic Document Feeder
Clear a paper jam in the document feeder. For more information, see Jams and paper-feed issues on page 54.
HP Protected Cartridge Installed
The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the
cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced in this printer.
For information about how to install a new ink cartridge, see Replace the cartridges on page 38.
Used HP Instant Ink Cartridge
The cartridge is not compatible with your printer.
This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP
Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer
enrolled in the HP Instant Ink program.
Visit the HP Instant Ink program website for more information.
Use SETUP cartridges
When you first setup the printer, you must install the cartridges that shipped in the box with the printer.
These cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install
the SETUP cartridges during the initial product setup causes an error. If you installed a set of regular
cartridges, remove them and install the SETUP cartridges to complete printer setup. After printer setup is
complete, the printer can use regular cartridges.
if you still receive error messages and the printer cannot complete ink system initialization, contact HP
support. For more information, see HP support on page 75.
Do not use SETUP cartridges
SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-SETUP
cartridges. For more information, see Replace the cartridges on page 38.
98
Appendix B Errors (Windows)
ENWW
Paper too long to auto-duplex
The paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by
selecting "manual duplex" or "print odd pages" and "print even pages" in your printer software (if supported).
For more information, see Paper basics on page 8 and Load media on page 10.
ENWW
Paper too long to auto-duplex
99
Index
A
accessibility
2
B
both sides, print on 22
buttons, control panel 6
C
carriage
clear carriage jams 58
cartridges 40
check ink levels 37
tips 37
clean
exterior 74
scanner glass 74
connectors, locating 6
control panel
buttons 6
features 6
lights 6
status icons 7
copy
specifications 78
customer support
warranty 76
D
diagnostic page 72
double-sided printing 22
E
embedded web server
about 51
opening 51
troubleshoot, cannot be opened
52
Webscan 32
environment
Environmental product
stewardship program 87
environmental specifications 78
EWS. See embedded web server
100 Index
G
glass, scanner
clean 74
locating 5
H
Help button 7
HP Utility (OS X and macOS)
opening 50
I
ink cartridges 6
part numbers 40
ink levels, check 37
IP address
checking for printer
IP settings 45
J
jams
clear 54
paper to avoid
52
10
L
lights, control panel 6
M
maintenance
check ink levels 37
clean 74
diagnostic page 72
media
duplexing 22
multi-feeds, troubleshoot 59
N
networks
connector illustration 6
IP settings 45
settings, change 45
view and print settings 45
wireless communication setup
42
wireless settings 72
O
OS X and macOS
HP Utility 50
output tray
locating 5
P
paper
clear jams 54
HP, order 10
selecting 10
skewed pages 59
troubleshoot feeding 58
paper-feed problems, troubleshoot
58
power
troubleshoot 71
power input, locating 6
print
diagnostic page 72
double-sided 22
specifications 78
troubleshoot 71
print quality report 72
printer control panel
locating 5
network settings 45
printer software (Windows)
about 50
opening 15, 50
printer status report
information on 72
R
radio interference
regulatory information 84
rear access panel
illustration 6
recycle
ink cartridges 89
regulatory information 84
regulatory notices 79
regulatory model identification
number 79
ENWW
reports
diagnostic 72
web access 73
wireless test 73
S
scan
from Webscan 32
scan specifications 78
scanner glass
clean 74
locating 5
settings
network 45
skew, troubleshoot
print 59
software
scan 29
Webscan 32
status
network configuration page
status icons 7
system requirements 78
two-sided printing
U
USB connection
port, locating
22
5, 6
V
view
network settings
45
W
warranty 76
web access test report 73
Webscan 32
websites
accessibility information 2
wireless communication
regulatory information 84
set up 42
wireless test report 73
72
T
technical information
copy specifications 78
environmental specifications 78
print specifications 78
scan specifications 78
system requirements 78
trays
clear paper jams 54
locating 5
paper-width guides illustration
5
troubleshoot feeding 58
troubleshoot
control panel help system 71
embedded web server 52
HP Smart 71
multiple pages are picked 59
network configuration page 72
paper not picked up from tray
58
paper-feed problems 58
power 71
print 71
printer status report 72
skewed pages 59
ENWW
Index 101
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