Viking FRI7240WR Use and Care

Viking FRI7240WR Use and Care
Use & Care
Integrated All Refrigerator
VRI7240 / CVRI7240
FRI7240 / CFRI7240
MVRI7240 / CMVRI7240
Integrated All Freezer
VFI7180 / CVFI7180/ VFI7240 / CVFI7240
FFI7180 / CFFI7180 / FFI7240 / CFFI7240
MVFI7180 / CMVFI7180 / MVFI7240 / CMVFI7240
We hope you will enjoy and appreciate the care and attention we have put into every detail of your new, state-of-the-art refrigerator.
Your appliance is designed to offer years of reliable service. This Use and Care Guide will provide you with the information you need to
become familiar with your refrigerator’s care and operation. For additional information and user videos, visit our website at vikingrange.
Your complete satisfaction is our ultimate goal. If you have any questions or comments about this product, contact our Consumer
Support Center at 1-888-845-4641.
We appreciate your choice of our refrigerator and hope that you will again select our products for your other major appliance needs.
For more information about the complete and growing selection of our products, visit us online at
Table of Contents
Getting Started
Warnings ____________________________________________________________________________________________________ 3
Important Information _________________________________________________________________________________________ 4
Proper Disposal (of old refrigerator) _______________________________________________________________________________ 4
Features _____________________________________________________________________________________________________ 5
Product Controls
Settings and Functions _________________________________________________________________________________________ 6
Refrigerator __________________________________________________________________________________________________ 8
Freezer _____________________________________________________________________________________________________ 10
Automatic Ice Maker __________________________________________________________________________________________ 10
Food Storage Guide___________________________________________________________________________________________ 11
Product Care
Cleaning and Maintenance _____________________________________________________________________________________ 12
Troubleshooting _____________________________________________________________________________________________ 15
Service Information ___________________________________________________________________________________________ 16
Warranty ___________________________________________________________________________________________________ 17
Your safety is important to us. This use and care manual contains safety symbols and statements. Please pay special
attention to these symbols and follow any instructions given. This symbol alerts you to hazards such as fire, electrical shock
or other injuries.
To reduce the risk of fire, electric shock, or injury when using
your unit, follow these basic precautions:
To avoid serious illness or death, do not use unit where water
is unsafe or of unknown quality without adequate disinfection
before or after use of filter.
• Read all instructions before using the unit.
• NEVER allow children to operate, play with, or crawl inside the
• NEVER clean unit parts with flammable fluids. The fumes can
create a fire hazard or explosion.
• ALWAYS turn the power on/off switch (located to the left of
the center behind the access panel) to the OFF position before
attempting to clean or service the unit.
To avoid electrical shock which can cause severe personal injury
or death, turn power disconnect switch to OFF before cleaning.
After cleaning, return power disconnect switch to ON position.
Disconnect power or turn power disconnect switch to
OFF position before removing top grille. Failure to do
so can result in death or electrical shock.
• Plug into a grounded 3-prong outlet.
• If a 2-prong wall receptacle is encountered,
contact a qualified electrician.
• DO NOT remove ground prong.
• Unit must be grounded at all times.
• DO NOT use an adapter.
• DO NOT use an extension cord.
• Failure to follow these instructions can result in
death, fire, or electrical shock.-
DO NOT touch condenser coils near defrost pan.
Doing so can result in burns.
Cancer and Reproductive Harm -
Keep fingers out of the “pinch point”
areas. Clearances between the doors
and between the doors and cabinets
are necessarily small. Be careful closing
doors when children are in the area.
Appliance is top heavy and tips easily
when not completely installed. To avoid a
hazard due to instability of the appliance,
it must be installed according to the
instructions including the anti-tip bracket
Important Safety Instructions
• Install and level your refrigerator on a floor that will hold its weight,plus food weight (approximately 1200 pounds [540kg]) and in an area
suitable for its size and use.
• DO NOT install a refrigeration unit near a heat source, nor in a location where the surrounding temperature will fall below 60°F (16° C).
• DO NOT allow your refrigerator to be exposed to the weather or outdoor elements.
• Connect your refrigerator only to the appropriate kind of electrical outlet, with the correct power supply and grounding. (Refer to the Electrical
Requirements section of the Installation Instructions.)
• Use the refrigerator only for the uses described in this manual.
• This appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
• Properly maintain the refrigerator.
• Be sure the refrigerator is not used by anyone unable to operate it properly.
Proper Disposal (of old refrigerator)
Now that you have a new refrigerator, it is extremely important that you dispose of your old appliance in a way that minimizes the possibility
that children will find it. There have been many cases in years past of children crawling inside junked and abandoned refrigerators and becoming
trapped or suffocated.
Contact your municipal waste disposal authority to find out the best and safest way to dispose of your old refrigerator.
Before You Throw Away Your Old Refrigerator or Freezer:
• Take off the doors.
• Leave the shelves in place so that children may not easily climb
All Freezer Models
All Refrigerator Models
Control Panel (inside / below header panel)
Bluezone® Fresh Preservation Technology*
(Rear Inside Wall)
Door Bins (3)
Internal Water dispenser (left inside wall)
Spillproof Shelves with Nano Technology (3)
Crisper Drawers
Water Filter
Access panel
Door Stop
*Bluezone is a registered trademark of Primaira, LLC
Control Panel (inside / below header panel)
Door Bins (3)
Wire Shelves (3)
Wire Baskets
Water Filter (behind access panel)
Ice Bucket
Ice Maker
Access panel
Door Stop
Settings and Functions
Power Switch
In order for your new refrigerator to work properly, it is important that you
understand its various features, controls, and how to use them.
Power On/Off Switch
Your unit is shipped with the power switch on. When first plugged in, the
display will flash. Push any button to initiate display.
The power on/off switch is located to the left of the center behind the
header panel. It is used to turn the power off when cleaning or servicing
the refrigerator.
To turn the power off, remove the header panel by using a small flat head
screwdriver to pry between the breaker frame and the header panel on
the side closest to the hinge (see drawing A). There is a small pocket cut
into the bottom of the header panel at that location for that purpose.
Once you have pulled the header panel away from the unit (drawing B)
enough to get your fingers behind it slowly pull the opposite side away
from the unit.
NOTE: There are wires connected to the backside of the header panel for
the Viking light and the WiFi board on the back of the light.
To turn power on, press power on/off switch to the on position. Replace
header panel. IMPORTANT: Be sure the power on/off switch is in the on
position after cleaning or servicing.
(Select Models only) Viking Range, LLC Connect App enables connectivity from a mobile phone to monitor temperatures, settings,
and allows for various alerts to be sent to the phone. If the NIC Enabled is set to on, the icon will illuminate blue. If not enabled,
the icon will remain white.
Enabling the lock feature will prevent the use of any other keypad operation. When the lock is enabled, the lock
keypad will illuminate blue. The enabled status of the lock is not retained after power loss. To disable the lock feature
press the lock keypad again. When the lock is disabled, the icon will illuminate white.
VRI/FRI/MVRI Models only
Max refrigerator mode adjusts the refrigerator temperature to the coldest setting for four hours, at the end of which the
refrigerator’s temperature automatically returns to its previous setting. To activate the max refrigerator mode, simply press the
“MAX REF” button. The “MAX REF” light will glow to let you know you’ve turned on the max refrigerator mode. To deactivate the
max refrigerator mode before the end of the four hour cycle, press the “MAX REF” button and the blue illumination will go out.
Temperature Change Button. When you first plug your new refrigerator in, you will find that the refrigerator is factory set at 39° F
in the refrigerator and 0° F in the freezer. Wait 24 hours after plug-in for the cabinets to reach this setting. After 24 hours, you may
adjust controls as desired. To change from °F to °C, press the “°F/ °C” button, To change back, press the °F/ °C button again.
Sabbath mode is used to disable interior lights and alarms for observance of the Sabbath. To enter Sabbath mode, press the
”SAB” button. Button will illuminate blue to indicate “SAB” mode is active. When your refrigerator is in Sabbath mode, interior
lights, display (excluding SAB indicator, temperature, and compartment indicator), and alarms are disabled. The “SAB” button
will illuminate blue. If your refrigerator loses power while in Sabbath mode, it will return to the Sabbath mode when power is
reestablished. To exit the Sabbath mode, press the ”SAB” button.
Vacation mode will optimize refrigerator energy consumption during periods of non-use. Press the “VAC” button to activate. Press
again to return refrigerator to normal operation.
Settings and Functions
VFI/FFI/MVFI Models only
The ice button will turn on or turn off ice production. The default setting is on. The button will illuminate in blue. Press
to turn off ice production.
VFI/FFI/MVFI Models only
The “MAX ICE” button sets ice maker to full capacity. Press “MAX ICE” button to activate. The max ice mode sets the
freezer to its lowest setting (-7o) for 48 hours and will end after function is completed.
VFI/FFI/MVFI Models only
Max freezer mode adjusts the freezer temperature to the coldest setting for 6 hours, at the end of which, the freezer
temperature automatically returns to its previous setting. To activate the max freezer mode, press the “MAX FRZ” button.
The “MAX FRZ” button will glow to let you know you have turned on the max freezer mode. To deactivate the max
freezer mode before the end of the 6 hours cycle, simply press the “MAX FRZ” button.
The alarm sounds and the ALARM button light blinks if either door or drawer is left open for more than three minutes.
To deactivate the door open alarm, press the “ALARM” button or close the door that is open. When the alarm sounds, a
number will be illuminated in either the REF or FRZ digital display. Refer to Troubleshooting Section for explanation of
To activate / deactivate Showroom mode, simultaneously press and hold the VAC key and the ALARM key
for 3 seconds. The showroom mode icon will illuminate blue. The icon will not be visible when deactivated.
When in the Showroom Mode, all controls including regulation of temperature will be disabled except for
the interior lights. No error or fault codes will be displayed while in this mode.
The “FILTER” button will illuminate when it is time to change the water filter. After replacing the filter, press button
to reset. Filter icon will be visible only when it is time to change the filter. To replace water filter, refer to page 9. For
additional information, visit
The Bluezone technology is designed to help remove odors, reduce flavor transfer, remove airborne
mold, and maintain the color, texture and taste of fruits and vegetables for longer periods of
time. When it comes time to replace the Bluezone bulb, Bluezone will appear along the bottom
of the refrigerator display. To replace the bulb, refer to page 14 . For additional information, visit
LED Lighting
Both the refrigerator and freezer compartments feature maintenance-free LED lighting. To replace, contact an authorized service
Setting the Temperature
When you first plug your new refrigerator in, you will find that the refrigerator is factory set at 390F in the refrigerator and 00F in the
freezer. Wait 24 hours after plug-in for the cabinets to reach this setting. After 24 hours, you may adjust controls as desired.
To adjust the refrigerator or freezer temperature, press either the REF or FRZ button. Using either the UP or DOWN toggle, set desired
Refrigerator (VRI/FRI/MVRI models)
Spillproof Plus Shelves with Nano Technology
The spillproof shelves with Nano Technology contain liquids with no raised edges in order to provide
extra shelf capacity.
Note: Foods and beverages placed on the uppermost shelf under the air vent may freeze.
Shelf Adjustment
You can adjust the shelves to match the way you use your refrigerator. To remove the shelves, push up on
the shelf, tilt upward at the front releasing the hooks from the shelf support, then pull the shelf straight out.
To replace shelves, guide the rear hooks of the shelf into the slots in the shelf supports. Then, tilt the shelf up
at the front until the hooks drop into the slots, and lower the front of shelf to level position.
Non-Adjustable Shelf
One non-adjustable glass shelf is located above the crisper drawer.
To avoid personal injury and property damage, confirm shelf is
secure before placing items on shelf.
To avoid personal injury or property damage, handle tempered
glass shelves carefully. Shelves may break suddenly if nicked,
scratched, or exposed to sudden temperature change.
Door Bin Adjustment
Your refrigerator’s door bins hold two-liter bottles and can be
placed in any position on the refrigerator door.
To remove a bin, grasp both sides, push the bin up from the sides,
and pull it out. DO NOT pull the bin up by the top trim.
To replace the bin, place it over the glides in the refrigerator door,
and push the door bin down to lock it into place.
DO NOT pull the bin up by
the top trim
Refrigerator (VRI/FRI/MVRI models)
Internal Water Dispenser (VRI/FRI/MVRI models only)
The water dispenser is located inside the refrigerator on the left wall. After refrigerator is installed, wait several hours for the water to
chill before dispensing. To dispense, press a glass against the dispenser pad. Water will stop dispensing when glass is removed.
Water Filter (All Models)
The water filter is located on the bottom right corner behind the door.
Located on the end of the water filter is a cap which allows easy removal of water filter.
To remove the water filter, push in and turn 1/4 counter clockwise, pull out.
Remove water filter cap from filter.
To replace the water filter, place water filter cap on filter, push in, turn 1/4 clockwise,
For additional replacement information or to order replacement filter RWFDISP online,
visit the product information tab for 7 Series Refrigerators online at www.vikingrange.
com or by calling 1-888-845-4641.
Freezer (VFI/FFI/MVFI/VFFI models)
Wire Shelf Adjustment
You can easily adjust your freezer’s shelves. To remove a shelf, simply tilt it up at the front,
releasing the hooks from the shelf support. Then, pull the shelf straight out. To replace, guide
the rear hooks of the shelf into the slots in the shelf supports. Then, tilt the shelf up at the front
until the hooks drop into the slots. Next, lower the front of the shelf to a level position.
Ice Maker
The ice maker is located above the upper freezer drawer on the left hand side.
After the refrigerator reaches normal temperature, the ice maker fills with water and
begins operating.
Note: Allow 24 to 48 hours after installation before looking for ice in your ice drawer.
You should discard the first three full drawers of ice produced by your refrigerator,
and should also throw out the first drawer full of ice your refrigerator produces after
extended periods of non-use.
During ice production, the ice maker arm raises and lowers. When the ice bin is full, the
ice maker arm automatically turns the ice maker off. To manually stop ice production,
raise the ice maker arm. You will hear a definite click when you have the arm in the right
position. The ice maker won’t produce any more ice until you lower the ice maker arm.
Ice Maker
Handle up
Handle down
To avoid damage to ice maker, observe the following:
• DO NOT force ice maker arm down or up past stop position.
• DO NOT place or store anything in ice bucket.
Ice Bin Removal
To remove the ice bin, pull top freezer drawer open. Raise
handle and pull up. When replacing the ice bin, lower
handle before closing drawer.
Food Storage Guide
Your refrigerator / freezer is equipped with Bluezone® technology, a unique fresh preservation system that helps extend shelf life and
maintain quality of the fruits and vegetables in your refrigerator. The Bluezone cleans the refrigerator air of ethylene gas, a naturally occurring
ripening agent that comes from fruit like apples, pears, melons, and stone fruit. Ethylene gas causes many vegetables and fruits to ripen
faster, discolor, or become bitter. This technology will also kill airborne microbes such as mold or bacteria, which will help keep all food fresh
longer. The Bluezone uses a germicidal bulb and a special catalyst to remove odors and reduce flavor transfer from strong smelling items in
your refrigerator and only works when the refrigerator is running. When the bulb needs to be replaced (approximately every two years), the
Bluezone logo will appear in the refrigerator temperature display. Refer to page 14 for bulb replacement.
Storing Fresh Food (VRI/FRI/MVRI models)
-Wrap or store food in the refrigerator in airtight and moisture-proof material. This prevents food odor and taste transfer. For dated products,
check use-by date to ensure freshness.
-To store leafy vegetables, remove store wrapping. Then tear off bruised and discolored areas. Place them in a plastic bag or plastic container
and store in your produce drawer.
-For vegetables with skins, such as carrots and peppers, store in plastic bags or containers.
-When refrigerating or freezing fruit, wash the fruit and then let it dry. Store the fruit in plastic bags. Don’t wash or hull berries until they are
ready to use. Instead, sort and keep berries in their original container in the temperature/humidity drawer, or store in a loosely closed paper
bag on the refrigerator shelf.
-Store eggs without washing them. Keep eggs in their original carton.
-Wipe milk cartons. For best storage, place milk on an interior shelf.
-Keep opened butter in covered dish or closed compartment. When storing butter in the freezer, wrap it in freezer packaging.
-When you have leftovers, cover then with plastic wrap, aluminum foil, or store the leftovers in plastic containers with tight lids.
-Store meat in its original wrapping, as long as it’s airtight and moisture-proof. Rewrap meat if necessary.
Note: When storing meat longer than the recommended times, freeze the meat.
Recommended storage times:
Ground Beef
Cured Meats
1-2 days
1-2 days
3-5 days
7-10 days
Cold Cuts
Variety Meats
5-7 days
3-5 days
1-2 days
Note: Use fresh fish and shellfish the same day as purchased.
Packaging Food for Freezing (VFI/FFI/MVFI models)
The secret of successful freezing is in the packaging; the way you close and seal a package of food must not allow air or moisture in or out, or the
quality of the food will deteriorate while frozen.
Packaging you should not use for freezing includes:
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
Recommended packaging:
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps (made from saran film)
• Zip-top freezer bags
Follow package or container instructions for proper freezing methods.
Freezing Foods
DO NOT expect your freezer to quick-freeze large quantities of food; DO NOT load more than two to three pounds of unfrozen food per cubic
foot within 24 hours. Leave enough space for air to circulate around packages, and be careful to leave enough room at the front so the freezer
door can close tightly.
A full freezer stays cold longer than a partially filled one, and a freezer full of meat stays cold longer than a freezer full of baked goods. If food
contains ice crystals, it may be safely refrozen, although the quality and flavor may be affected. If the condition of the food is poor, or if you feel
it is unsafe, dispose of it. Storage times will vary according to the quality of food, the type of packaging or wrap used (airtight and moistureproof ), and the storage temperature, which should be 0° to 2°F (-18° to -17° C).
Cleaning & Maintenance
To avoid personal injury or property damage, read and follow all
cleaning product manufacturer’s directions.
To avoid electrical shock which can cause severe
personal injury or death, turn power disconnect switch
to OFF before cleaning. After cleaning, return power
disconnect switch to ON position.
Your refrigerator is built to give you many years of dependable service. However, there are a few things you can do to help extend its life. This
section tells you how to clean your refrigerator and what to do when going on vacation, moving, or during a power outage.
Interior Surfaces
Wash the interior surfaces of your refrigerator with four tablespoons of baking soda dissolved in one quart of warm water. Use a soft, clean cloth.
Rinse these surfaces with warm water, and dry with a soft clean cloth.
DO NOT use the following to clean interior surfaces:
• Abrasive or harsh cleaners, such as ammonia or chlorine bleach
• Concentrated detergents or solvents
• Metal scouring pads
These products can scratch, crack and discolor your refrigerator’s surfaces. Also, NEVER wash the ice bucket or shelves in the dishwasher. They
must be cleaned by hand.
Cleaning Chart
What to Use
Removable parts
(shelves, drawers)
Sponge or cloth with mild detergent Hand wash,
and warm water
rinse, and dry
How to Clean
Front door panels
• stainless steel
Stainless steel cleaner
Wipe with soft
• painted
Sponge or cloth with mild detergent
Hand wash,
and warm water
rinse, and dry
DO NOT use cleaners containing
chlorine bleach.
Interior walls
(allow freezer to
warm up so cloth
will not stick)
Sponge, soft cloth or paper
towel with baking soda or mild
detergent and warm water
Hand wash,
rinse, and dry
Door liners and
Sponge, soft cloth or paper towel
with mild detergent and warm
Wash, wipe, and
dry thoroughly.
DO NOT use cleaning waxes,
concentrated detergents, or
cleaners containing chlorine
bleach on gaskets.
Plastic parts
(covers, panels)
Soft, clean sponge or soft clean
cloth with mild detergent and warm
Wash, wipe, and
dry thoroughly.
DO NOT use paper towels,
window sprays, or scouring pads.
These can scratch and damage the
Vacuum cleaner with extended
narrow attachment. Do Not Bend
condenser fins with vaccuum
Remove visible
lint and dust
build-up on coil.
Cleaning & Maintenance
Condenser Cleaning Indicator
The refrigerator temperature display will be blinking “CL” to indicate that it is time to clean the condenser coil.
Condenser Cleaning:
There is always chance of getting the condenser clogged due to dust in the air, pet hair, etc. We recommend cleaning the condenser
once every 6 months. It is always better to clean the condenser coil as soon as you perform any construction activities, or work that
produce lots of dusts near the unit.
To clean the condenser:
1. Turn off the main power switch located at the top of unit behind the top access panel as shown in Settings and Functions – Power
On/Off switch page 6.
2. Remove the kick plate by loosening two screws and slide out though the key hole
To avoid person injury, use caution
when cleaning condenser. Condenser
fins may have sharp edges.
3. Remove the access panel by removing 2
screws as shown here and pull out with force
to unsnap the panel
4. Vacuum the front surface of the condenser coil using any house hold
vacuum cleaner extension. It is recommended to vacuum the coil
rather than using any duster. Duster may damage the fin. Make sure to
remove the dust completely out of the coil area.
5. Replace the access panel and kick plate.
6. Turn main power switch on.
7. Reset and remove the “CL” from the temperature display by simultaneously pressing the up and down arrow key for 3 seconds.
Glass / Wire Shelves
To clean the shelves, lift the shelf out by lifting the front and releasing the
hooks from the metal track. Then pull the shelf out. Be sure to allow the glass
shelves to adjust to room temperature before cleaning. Use a mild detergent
with water to clean. Dry shelf thoroughly and replace by inserting hooks into
the metal track and lowering front.
Door Gaskets
Clean the door gaskets every three months using the same procedures used
for interior surfaces. You should apply a light film of petroleum jelly to keep
gaskets pliable.
To avoid personal injury or property damage, handle
tempered glass shelves carefully. Shelves may break suddenly
if nicked, scratched, or exposed to sudden temperature
Cleaning & Maintenance
Bluezone Bulb Replacement (VRI/FRI/MVRI Models only)
When it comes time to replace the Bluezone bulb, Bluezone will
appear along the bottom of the digital display. A bulb kit (P/N:
RBZB7) will need to be purchased from Viking Range, LLC. The new
bulb kit can be ordered online at or by calling
pull forward
face plate
1. Slide front face of the BlueZone down
until it clicks into position
2. Place finger in opening
above the BlueZone logo.
Pull forward until it stops.
3. Pull cartridge out.
4. Reverse steps to insert new cartridge
5. Push cartridge down and backward into position
6. Slide BlueZone face plate up until it clicks into position
To clear Bluezone alert:
Once the bulb has been replaced, the Bluezone alert can be cleared from the control panel by holding the refrigerator Selector key for 3 seconds.
For additional information on replacing the bulb, visit the product information tab for 7 Series Refrigerators online at
Cleaning & Maintenance
Door Stop Adjustment
Your refrigerator is factory set at a 90o degrees with the longer end of the door stop facing away from the door. To change to 105o door
stop, locate the door stop on top of the door hinge. Remove the two screws and door stop. Rotate the door stop 180o degrees so that
the shorter end faces away from the door. Replace door stop and screws. For additional information on the door stop adjustment,
visit the product information tab for 7 Series Bottom Mount Refrigerators online at
long end of door stop
Remove screws and door stop
Rotate 180o degrees
Saving Energy
You can help your refrigerator use less electricity with these simple tips:
• Open the door as few times as possible. Think about what you need before you open the door. Get everything out at one time. Keep
food organized so you will not have to search for what you want. Close door as soon as food is removed.
• DO NOT overcrowd the unit so air movement is blocked.
• DO NOT set the unit to temperature colder than necessary.
Vacation Tips
When you will be gone from home a short time (less than four weeks), there is no need to shut off your refrigerator. However, be sure to:
• Use any perishables.
• Freeze other items.
• Activate vacation mode.
• Turn off icemaker.
If you will be away from home for a month or more, follow these guidelines:
• Remove all food.
• Turn the power disconnect switch to the off position.
• Clean the unit and door gaskets according to the “Cleaning and Maintenance” chart on page 12.
• Prop doors open with rubber or wood blocks so air can circulate inside. This will keep odor and mold from building up.
• Turn off icemaker and shut-off water supply to icemaker by lifting the ice maker arm. Refer to page 10.
Understanding Sounds You May Hear
Your new refrigerator may make different sounds than your old one. Hard surfaces, such as the ceilings, walls, and cabinets around the unit
can make these sounds seem louder. However, these sounds are normal and will soon become familiar; they indicate that your refrigerator is
working properly.
Here are some of the noises you may hear and what they are:
• Freezer or refrigerator fresh food fan: sounds like air rushing or whirling
• Sealed system (evaporator and heat exchanger) refrigerant flow: sounds like gurgles, pops or boiling water
• Defrost heater: sizzles, hisses or pops
• Condenser fan: air rushes and whirls
• Compressor: has a high pitched hum or pulsating sound
• Ice maker valve hookup: buzzes when ice maker fills with water. This occurs whether or not the unit is connected to water supply. If the unit
is not connected to water supply, stop sound by raising ice maker arm to off position.
Power Interruptions
If electric service to your refrigerator will be interrupted for 24 hours or less, keep the doors to the freezer closed. This helps food stay frozen.
If service will be interrupted longer than 24 hours, remove all frozen food and store it in a frozen food locker, or place approximately 12
pounds of dry ice inside the freezer. This will keep food frozen for two to four days. To keep fresh food in the refrigerator, remove all food from
crisper and place approximately 1 pound dry ice in the drawer. Be sure to wear gloves to protect your hands from dry ice burns. If neither a
food locker or dry ice is available, you should use or can your perishable food at once.
Most performance problems you might encounter with your new refrigerator will be minor and you should be able to fix them
yourself without tools.
Listed in these charts are the most common problems consumers run into with their appliances. Please read through this and see if it can
solve your problem before calling for service.
Common Refrigerator Problems
Possible Cause And/Or Remedy
Unit will not operate
Is the power cord plugged into a live circuit with the proper voltage?
Has a household fuse blown or circuit breaker tripped?
Is the power switch in the on position?
Unit makes unfamiliar
See “Understanding Sounds You May Hear” on page 14 for descriptions of normal sounds and
what makes them.
Water in the defrost pan
This is normal in hot, muggy weather. Make sure the pan is level so it does not overflow.
Ice maker will not operate or
ice is not made fast enough
Is the ice function activated? It could take overnight for the freezer to reach the proper
temperature. Is the signal arm in the on (down) position? Is the water valve turned on? Is water
getting to the water valve? Check water line for leaks.
Lights do not work
Has a household fuse blown or circuit breaker tripped? Is LED light blown?
Contact an authorized service agency.
Motor seems to run too long
The motor naturally runs longer on hot days, if the room is too warm, if a large amount of food
has been added, or if the doors are opened often.
Temperature display does
not match set point
Just plugged in unit, just put in hot food, opened the door for an extended time or frequently.
Allow unit to stabilize for 24 hours.
Ice crescents attached at
This is normal. They break apart easily. Shake bin occasionally to keep cubes separated.
Off-taste or odor in ice
New plumbing connections can cause discolored or off-flavored ice.
Discard the first three harvests of ice.
Cubes are stored too long. Throw them away and make a new supply.
Food is not wrapped properly
Freezer and ice bin need to be cleaned
Water may contain minerals. A filter may be needed to remove them.
Does the water filter need replacing?
Alarm Code
Code Explanation
High Temperature
Alarm will sound and display will flash when temperature exceeds the high temperature
allowed. Press alarm button. Sound will mute but display will continue to flash until normal
maximum temperature is reached.
Water Filter Alarm
When it is time to change the water filter, the water filter button will illuminate to blue. After
filter has been changed, the illuminated button will go off.
Open Door Alarm
If any door or drawer is opened longer than 3 minutes, the open door alarm will sound.
Closing the door will turn the open door alarm off.
Long term power
loss Alarm
After a long term power loss, the temperature will display a power loss. Press any key to clear
the power loss indicator
Bluezone® Bulb
When the Bluezone® bulb needs replacement, the thin blue Bluezone® indicator strip will
appear along the bottom of the refrigerator display. After replacing the bulb, press and hold
the Refrigerator Selector button for 3 seconds to clear display.
Clean Condenser
Coil Indicator
The refrigerator temperature display will blink “CL” when it is time to clean the condenser coils.
Service Information
If service is required, call your authorized service agency.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to
have service problems, contact Viking Range at (888) 845-4641 or write to:
111 Front Street
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is ever required. The serial number and model numbers for your refrigerator
are located on the upper wall, behind the lighting:
Model No. __________________________________________________ Serial No. ______________________________________________
Date of Purchase_____________________________________________ Date Installed __________________________________________
Dealer’s Name ______________________________________________________________________________________________________
Address ___________________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Keep this manual for future reference.
Built-in all refrigerators / all freezers and all of their component parts, except as detailed below*†‡, are warranted to be free from defective materials
or workmanship in normal residential use for a period of two (2) years from the date of original retail purchase or closing date for new construction,
whichever period is longer. Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during
the warranty period.
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic defects in materials or workmanship (such
as scratches on stainless steel, paint/porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail purchase or
closing date for new construction, whichever period is longer. Any defects must be reported to the selling dealer within ninety (90) days from
date of original retail purchase. Viking Range, LLC uses high quality processes and materials available to produce all color finishes. However,
slight color variation may be noticed because of the inherent differences in painted parts and porcelain parts as well as differences in kitchen
lighting, product locations, and other factors. Therefore, this warranty does not apply to color variation attributable to such factors.
†FULL NINETY (90) DAY WARRANTY IN “RESIDENTIAL PLUS” APPLICATIONS: This full warranty applies to applications where use of the
product extends beyond normal residential use, but the warranty period for products used in such applications is ninety (90) days. Examples of
applications covered by this warranty are bed and breakfasts, fire stations, private clubs, churches, etc. Under this “Residential Plus” warranty,
the product, its components and accessories are warranted to be free from defective material or workmanship for a period of ninety (90) days
from the date of original retail purchase. This warranty excludes use of the product in all commercial locations such as restaurants, food service
locations and institutional food service locations.
Any sealed refrigeration system component, as listed below, is warranted to be free from defective materials or workmanship in normal household use
during the third through the sixth year from the date of original retail purchase. Viking Range, LLC, warrantor, agrees to repair or replace, at its option,
any part which fails or is found to be defective during the warranty period.
Sealed Refrigeration System Components: Compressor, Evaporator, Condenser, Connecting Tubing, Dryer/Strainer
Any sealed refrigeration system component, as listed above, which fails due to defective materials or workmanship in normal household use during the
seventh through the twelfth year from the date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner
paying all other costs, including labor.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of the
warranty and applies to products purchased and located in the United States, Canada, Mexico and the Caribbean (excluding Cuba, Dominican Republic,
and Haiti). Products must be purchased in the country where service is requested. If the product or one of its component parts contains a defect or
malfunction during the full warranty period after a reasonable number of attempts by the warrantor to remedy the defect or malfunction, the owner is
entitled to either a refund or replacement of the product or its component part or parts. Replacement of a component part includes its free installation,
except as specified under the limited warranty. Under the terms of this warranty, service must be performed by a factory authorized Viking Range, LLC
service agent or representative. Service will be provided during normal business hours, and labor performed at overtime or premium rates shall not be
covered by this warranty.
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance, providing proof of purchase upon request, and
making the appliance reasonably accessible for service. The return of the Owner Registration Card is not a condition of warranty coverage. You should,
however, return the Owner Registration Card so that Viking Range, LLC can contact you should any question of safety arise which could affect you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from abuse, failure to provide reasonable and
necessary maintenance, accident, delivery, negligence, natural disaster, loss of electrical power to the product for any reason, alteration, outdoor use,
improper installation, improper operation, or repair or service of the product by anyone other than an authorized Viking Range, LLC service agency or
representative. This warranty does not apply to commercial usage.
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you.
do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To obtain warranty service, contact an authorized Viking Range, LLC service agent, or Viking Range, LLC, 111 Front Street, Greenwood, Mississippi 38930,
(888) 845-4641. Provide model and serial number and date of original purchase or closing date for a new construction. For the name of your nearest
authorized Viking Range, LLC service agency, call Viking Range, LLC.
IMPORTANT: Retain proof of original purchase to establish warranty period.
Specifications subject to change without notice.
Viking Range, LLC
111 Front Street
Greenwood, Mississippi 38930 USA
(662) 455-1200
For product information, call 1-888-(845-4641)
or visit the our web site at
062222-000 EN
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