GREE | MULTI18HP230V1CO | Installation instructions | Gree MULTI18HP230V1CO Installation Instructions

DUCTLESS INVERTER HEAT PUMP
INSTALLATION MANUAL
Models:
MULTI18HP230V1CO
MULTI24HP230V1CO
MULTI30HP230V1CO
MULTI36HP230V1CO
MULTI42HP230V1CO
Thank you for choosing a Multi21
Ductless Heat Pump for your customer.
Please read this installation manual carefully before installing and starting up the
Multi21 System. Take a moment to fill out the product and installation form on the
back cover. Retain both the manual and installation record for future reference.
Table of Contents
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Suggested Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Site Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 -7
Crown Indoor Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Terra Indoor Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 -10
Vireo Indoor Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-12
Indoor Unit Installation – Piping Design and Layout . . . . . . . . . . . . . . . . . 13-15
Outdoor Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-18
Indoor Unit Installation – Mounting Bracket and Refrigerant Piping . . . . . 19-20
Piping Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-26
Power and Wiring Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-31
Testing and Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32-33
Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35-36
Diagnostic Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37-40
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back
SAFETY PRECAUTIONS
Please read the following before installation.
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this
symbol to avoid possible injury or death.
WARNING
This mark indicates procedures which, if improperly performed,
might lead to the death or serious injury of the user.
CAUTION
This mark indicates procedures which, if improperly performed, might
possibly result in personal harm to the user, or damage to property.
NOTICE
Notice is used to address practices not related to personal injury.
General Safety Precautions
1. Instructions for installation and use of this product are provided by the manufacturer.
For proper operation, the system must be installed in accordance with this
installation manual.
2. Installation must be performed in accordance with local laws, regulations and
National Electrical Codes (NEC).
3. If refrigerant leaks while work is being carried out, ventilate the area. Do not allow
refrigerant to come in contact with a flame as it produces toxic gas.
4. Disconnect all electrical power to the indoor and outdoor units until the system is
ready for start-up and checkout.
5. When installing or repairing the system, use only R410A refrigerant. Do not
mix refrigerant with other gases. If air or other gas enter the refrigeration system,
the pressure inside the system may rise to an abnormally high value and cause
damage or injury.
WARNING
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
2
NOMENCLATURE
Outdoor Unit
3
SYSTEM REQUIREMENTS
Unit Size (BtuH)
Liquid Line in (mm)
Suction/Gas Line in (mm)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
1/4 (6)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
3/8 (9.5)
Port A
Port B
Port A
Port B
Port C
Port A
Port B
Port C
Port D
Port A
Port B
Port C
Port D
Port E
Port A
Port B
Port C
Port D
Port E
18,000
24,000
30,000
36,000
42,000
REFRIGERANT PIPE LENGTHS
Unit Size
(BtuH)
Max Total Pipe
Length ft(m)
Min Equivalent
Pipe Length ft(m)
Max Equivalent
Pipe Length ft(m)
Max Elev btwn
IND Units ft(m)
Max Elev btwn
IND&OTDUnits ft(m)
18,000
24,000
30,000
36,000
42,000
65 (20)
197 (60)
230 (70)
246 (75)
246 (75)
10 (3)
10 (3)
10 (3)
10 (3)
10 (3)
33 (10)
65 (20)
82 (25)
82 (25)
82 (25)
33 (10)
33 (10)
33 (10)
33 (10)
33 (10)
33 (10)
33 (10)
49 (15)
49 (15)
49 (15)
REFRIGERANT CHARGE
Unit Size
(BtuH)
Refrigerant
Type
Factory System
Charge oz(kg)
Max Pipe Length w/out
adding Refrig ft(m)
Additional
Charge oz/ft (g/m)
18,000
24,000
30,000
36,000
42,000
R-410A
R-410A
R-410A
R-410A
R-410A
56.5 (1.6)
77.6 (2.2)
98.7 (2.8)
128.8 (3.65)
128.8 (3.65)
33 (10)
98 (30)
131 (40)
131 (40)
131 (40)
0.2 (20)
0.2 (20)
0.2 (20)
0.2 (20)
0.2 (20)
ELECTRICAL REQUIREMENTS
Unit Size
(BtuH)
Voltage
Min Circuit
Amps (MCA)
Max Overcurrent
Protection (MOP)
Main Power
Wire Size (AWG)**
18,000
24,000
30,000
36,000
42,000
208/230v - 1ph 60hz
208/230v - 1ph 60hz
208/230v - 1ph 60hz
208/230v - 1ph 60hz
208/230v - 1ph 60hz
15
22
19
23
24
25
35
30
35
40
12
8
10
8
8
**Main power wire from electrical panel to outdoor unit. AWG based on 240VAC Single Phase, 100 ft. distance 1-way, max. 5% allowable voltage drop.
Notes:
1) System must be on a single dedicated circuit.
2) Main power is supplied to the outdoor unit.
3) Use table above to size over current protection.
4) Follow all local building codes and NEC (National Electrical Code) regulations.
Interconnecting Cable: Recommended cable - 14/4 AWG stranded bare copper conductors THHN 600V unshielded wire
Note: Use shield cable if installation is in close proximity of RF and EMI transmitting devices.
4
SUGGESTED TOOLS
• Standard Wrench
• Adjustable/Crescent Wrench
• Torque Wrench
• Hex Keys or Allen Wrenches
• Drill & Drill Bits
• Hole Saw
• Pipe Cutter
• Screw drivers (Phillips & Flat blade)
• Manifold and Gauges
• Level
• R410A Flaring Tool
• Clamp on Amp Meter
• Vacuum Pump
• Safety Glasses
• Work Gloves
• Refrigerant Scale
• Micron Gauge
5
INSTALLATION SITE INSTRUCTIONS
Indoor Unit
Select a site that allows for the following:
1. Ensure the installation complies with the installation minimum dimensions (defined below)
and meets the minimum and maximum connecting piping length and maximum change in
elevation as defined in the System Requirements section.
2. Air inlet and outlet will be clear of obstructions, ensuring proper airflow throughout the room.
3. Condensate can be easily and safely drained.
4. All connections can be easily made to outdoor unit.
5. Indoor unit is out of reach of children.
6. A mounting structure (i.e. wall, ceiling, floor,...) strong enough to withstand four times the full
weight and vibration of the unit.
7. Filter can be easily accessed for cleaning.
8. Leave enough free space to allow access for routine maintenance.
9. Install at least 10 ft. (3 m) away from the antenna of TV set or radio. Operation of the air
conditioner may interfere with radio or TV reception in areas where reception is weak.
An amplifier may be required for the affected device.
10. Do not install in a laundry room or by a swimming pool due to the corrosive environment.
Minimum Indoor Clearances - High Wall Units
Ceiling
6 in (0.15m)
6 in
(0.15m)
6 in
(0.15m)
6 ft (1.8m)
Floor
NOTE: For minimum clearances of other indoor unit types, refer to
the Installation Instructions enclosed with those indoor units.
6
INSTALLATION SITE INSTRUCTIONS
Outdoor Unit
Select a site that allows the following:
1. Install the outdoor unit at a location that is capable of withstanding twice the weight of the unit.
2. Install the outdoor unit where it is convenient to connect refrigerant lines to the indoor units.
3. Install the outdoor unit where the condensate water can be drained unobstructed during the
heating mode to a safe location.
4. Do not locate the unit where the noise may be objectionable to neighbors.
5. Provide the space shown below, so that the air flow is not blocked and future service and
maintenance can be performed.
20 in
(0.5 m)
12 in
(0.3 m)
Minimum Outdoor Clearances
20 in
(0.5 m)
Air inlet
12 in
(0.3 m)
Air inlet
20 in
(0.5 m)
78 in
(2.0 m)
Air outlet
18K and 24K Unit
39 in
(1.0m)
20 in
(0.5 m)
20 in
(0.5 m)
78 in
(2.0 m)
Air outlet
30K, 36K and 42K Unit
7
CROWN INDOOR UNIT INSTALLATION
Crown
A
C
B
INDOOR UNIT DIMENSIONS – in (mm)
Model
A
B
C
CROWN09HP230V1B
CROWN12HP230V1B
CROWN18HP230V1B
37.8 (960)
37.8 (960)
37.8 (960)
12.6 (320)
12.6 (320)
12.6 (320)
8.0 (205)
8.0 (205)
8.0 (205)
PIPE SIZE – in (mm)
Unit Size (BtuH)
Liquid Line
Suction/Gas Line
9,000
12,000
18,000
1/4 (6)
1/4 (6)
1/4 (6)
1/2 (12)
1/2 (12)
5/8 (16)
Crown Unit Mounting Bracket Diagram (inches)
33.5
1/2
9K, 12K and
18K Unit
Left
(Rear piping hole)
27.0
27
77.1
3/8
2.8
2
2.0
2.8
33.1
1/8
Right
(Rear piping hole)
8
TERRA INDOOR UNIT INSTALLATION
Terra
A
C
B
INDOOR UNIT DIMENSIONS – in (mm)
Model
A
B
C
TERRA09HP230V1AH
34.1 (866)
11.5 (292)
8.2 (208)
TERRA12HP230V1AH
34.1 (866)
11.5 (292)
8.2 (208)
TERRA18HP230V1BH
40.1 (1018)
12.6 (319)
9.1 (231)
TERRA24HP230V1BH
46.4 (1178)
12.8 (325)
10.4 (264)
PIPE SIZE – in (mm)
Unit Size (BtuH)
Liquid Line
Suction/Gas Line
9,000
1/4 (6)
1/2 (12)
12,000
1/4 (6)
1/2 (12)
18,000
1/4 (6)
5/8 (16)
24,000
1/4 (6)
5/8 (16)
9
TERRA INDOOR UNIT INSTALLATION
Terra Unit Mounting Bracket Diagrams (inches)
9K and 12K Unit
Left
(Rear piping hole)
Right
(Rear piping hole)
18K Unit
Left
(Rear piping hole)
Right
(Rear piping hole)
24K Unit
Left
(Rear piping hole)
Right
(Rear piping hole)
10
VIREO INDOOR UNIT INSTALLATION
Vireo
A
C
B
INDOOR UNIT DIMENSIONS – in (mm)
Model
A
B
C
VIR09HP230V1B
33.4 (848)
11.4 (290)
8.2 (208)
VIR12HP230V1B
33.4 (848)
11.4 (290)
8.2 (208)
VIR18HP230V1B
38.2 (970)
11.8 (300)
8.8 (224)
VIR24HP230V1B
42.4 (1077)
12.8 (325)
9.7 (246)
PIPE SIZE – in (mm)
Unit Size (BtuH)
Liquid Line
Suction/Gas Line
9,000
1/4 (6)
3/8 (9)
12,000
1/4 (6)
1/2 (12)
18,000
1/4 (6)
1/2 (12)
24,000
1/4 (6)
5/8 (16)
11
VIREO INDOOR UNIT INSTALLATION
Vireo Unit Mounting Bracket Diagrams (inches)
4.6
9K and 12K Unit
21.4
2.3
2.3
Right
1.4 (Rear piping hole)
1.4
Left
(Rear piping hole)
27
4
18K Unit
2.3
1.5
7.5
8.1
Left
(Rear piping hole)
7.3
2.3
Left
(Rear piping hole)
24K Unit
7.3
1.5
5.5
27
7.4
2.8
2.8
1.6
6.0
Right
(Rear piping hole)
3.1
Right
1.6 (Rear piping hole)
12
INDOOR UNIT INSTALLATION
Piping Design and Layout
The piping design and layout are critical factors for the overall performance and reliability of the
system. Find the desired locations for each indoor unit and the outdoor unit. Then measure and
record the piping lengths and heights as directed below to qualify the piping design and layout.
Ln
H2
L2
H1
L1
First, measure and record the piping length (L1,L2, L3….Ln) from the outdoor unit to each indoor unit.
NOTE: Min. refrigerant line length between the indoor and outdoor units is 10 ft. (3 m).
L1=
L2=
L3=
L4=
L5=
Second, find the indoor units with the greatest vertical distance from the outdoor unit. Measure the maximum
vertical height (H1) from the bottom of the outdoor unit to the bottom of the highest mounted indoor units.
H1=
Third, find the two indoor units with the greatest vertical distance from each other. Measure the maximum
vertical height (H2) between those two indoor units from bottom of one unit to bottom of the other unit.
H2=
13
INDOOR UNIT INSTALLATION
Piping Length Requirements
The system piping layout must take in the constraints of horizontal length on system performance.
The outdoor unit has a length limit in which it can properly circulate refrigerant in the system.
L =L1
+
L2
+
+
...Ln
LS
The maximum equivalent pipe length from the outdoor
to the farthest indoor units (LS) must be less than:
The maximum total pipe length making
up the system (LT) must be less than:
Capacity Size (BtuH)
Distance ft (m)
Capacity Size (BtuH)
Distance ft (m)
18,000
24,000
30,000
36,000
42,000
33 (10)
65 (20)
82 (25)
82 (25)
82 (25)
18,000
24,000
30,000
36,000
42,000
65 (20)
197 (60)
230 (70)
246 (75)
246 (75)
Verify your LS and LT maximum piping length measurements are less than the system limits.
14
INDOOR UNIT INSTALLATION
Piping Height Requirements
The system piping layout must take in the constraints of vertical height on system performance.
The outdoor unit has a vertical height limit in which it can properly circulate refrigerant in the system.
H2
H1
L2
L3
...Ln
The maximum elevation (H2) between those
two indoor units from bottom of one unit to
bottom of the other unit must be less than:
The maximum elevation (H1) from the bottom
of the outdoor unit to the bottom of the highest
mounted indoor units must be less than:
Capacity Size (BtuH)
Distance ft (m)
Capacity Size (BtuH)
Distance ft (m)
18,000
24,000
30,000
36,000
42,000
33 (10)
33 (10)
49 (15)
49 (15)
49 (15)
18,000
24,000
30,000
36,000
42,000
33 (10)
33 (10)
33 (10)
33 (10)
33 (10)
Verify your H1 and H2 maximum elevation measurements are less than the system limits.
Outdoor
Oil return bend
20 ft.
When the outdoor unit is more than 30 feet above the
indoor unit, an oil return bend must be added for every
20 feet of connection pipe.
30 ft.
Oil Return Bend
Indoor
Oil return bend
15
OUTDOOR UNIT INSTALLATION
Outdoor Unit Dimensions
35.1
13.4
27.6
38.0
18K Unit
15.6
22.0
14.5
35.1
13.4
31.1
38.6
24K Unit
17.3
22.0
14.5
16
OUTDOOR UNIT INSTALLATION
Outdoor Unit Dimensions
14.6
36.2
31.0
38.4
17.3
30K Unit
15.7
24.0
40.0
14.3
43.4
42.5
36K and 42K Unit
17.3
24.8
14.8
17
OUTDOOR UNIT INSTALLATION
Install Ground Pad or Wall Hangers
1.
2.
3.
4.
Determine proper location for outdoor unit.
Follow all instructions provided by manufacturer for installing wall hangers or ground pad.
Verify the wall hangers or ground pad can safely support the weight of the outdoor unit.
Verify the wall hangers or ground pad is level and meets all outdoor dimensional clearances.
Install Outdoor Unit Risers
If the outdoor unit requires added elevation above the ground, installing riser legs will provide
a sturdy and stable solution. Follow all instructions provided by manufacturer for installing
riser legs to outdoor unit.
NOTE: Riser legs will also help absorb vibrations and noise while facilitating proper drainage.
Install Condensate Drain for Outdoor Unit
During normal heating and defrost operation,
the outdoor unit will generate condensate water.
The condensate water should be routed to a safe
location through the drain hose.
1. Locate drain hole on bottom of outdoor unit.
2. Install the outdoor drain fitting into hole on
the bottom of outdoor unit as shown.
3. Connect the drain hose to drain fitting.
4. Route drain hose to safe location for proper
drainage of excess condensate water.
Drain Fitting Installa-
5. Plug the remaining drain holes in basepan with
plugs provided from factory.
18
INDOOR UNIT INSTALLATION
High Wall Indoor Installation
Install Mounting Bracket
1. Attach the mounting bracket to the indoor unit.
2. Find the horizontal center of the indoor unit.
3. Mark the center of the indoor unit on mounting bracket for future reference.
NOTE: The center of the mounting bracket is not the center of the indoor unit.
4. Remove the mounting brackets from the indoor unit and position the mounting
bracket on the wall in desired location. Use centering mark on mounting bracket
for centering the indoor unit on the wall.
5. Mounting bracket must be installed horizontally and level right to left.
NOTE: Condensate drain pan has built-in pitch for proper drainage.
6. Secure mounting bracket to wall with a minimum of five screws, evenly spaced to
properly support indoor unit weight.
NOTE: It is recommended to install screw anchors for sheet rock, concrete block,
brick and such type of walls.
NOTE: For mounting and installation of other indoor unit types, refer
to the Installation Instructions enclosed with those indoor units.
19
INDOOR UNIT INSTALLATION
Refrigerant Piping
Drill Hole in Wall
If indoor unit refrigerant piping is going to exit from the rear:
1. It is recommended that the refrigerant pipe flare connectors extend through the wall
to the outside. In some situations field-fabricated piping extensions will be required to
extend the indoor unit refrigerant flare connections to the outside of the wall.
2. Use mounting bracket diagrams and dimensions to find and mark the proper location
for the wall hole.
If refrigerant piping is going through the right or left side of front panel
(not allowed on Crown models):
Carefully cut hole in the side of the front panel for piping to enter indoor unit as shown below.
Find and mark the proper location for the wall hole. Use table below to determine recommended
wall hole size for your unit size.
Left Side
Right Side
3. Cut the wall hole with a 5° to 10°
downward slant to the outdoors.
4. Insert a wall sleeve into hole to prevent
damage to refrigerant pipes, insulation,
condensate drain hose and wiring.
Cut Piping
Hole
5. Proper weather proofing of the wall surface and wall sleeve is essential to
assure a trouble-free installation. Apply sealant, caulking or equivalent weather
proofing material around the perimeter of the wall sleeve (interior & exterior) to
eliminate outdoor air and water leaks into the living space.
Table of Wall Hole Size per Unit Size
Unit Size
(BtuH)
9,000
12,000
18,000
24,000
Wall Hole Size (Diameter)
in
mm
2 1/4
2 1/4
2 3/4
2 3/4
55
55
70
70
Indoor
Outdoor
Wall
Hole Sleeve
Seal Hole
Hole Size
Wall Hole Diagram
NOTE: Expandable foam insulation may be added to fill large
wall gaps. Apply per manufacturer's instructions.
20
PIPING INSTALLATION
Refrigerant Piping
CAUTION
Use refrigeration grade piping ONLY. Uses of other piping will void the Manufacturer’s Warranty.
Piping Preparation
• Do not open service valves or remove protective caps from tubing ends until all
connections are made.
• Keep tubing free of dirt, sand, moisture and contaminants.
• Use a flexible condensate drain hose to fit over the factory 5/8-inch (15mm) drainage hose.
• Insulate each refrigerant pipe and condensate hose with minimum 3/8” (10 mm) wall
thermal pipe insulation.
NOTE: Insulate the interior portion of the condensate hose to prevent sweating which
may cause water stains or wall damage.
• Bind refrigerant pipes, condensate hose and interconnecting wire together with cable
ties at 12 inch intervals on the exterior portion.
21
PIPING INSTALLATION
Refrigerant Piping Connections to Indoor Unit
NOTE: For maximum serviceability, it is recommended to have refrigerant piping and
drain connections on the outside.
1. Feed refrigerant pipes, drain hose and interconnecting wires assembly
through wall hole from outdoor to the indoor unit.
2. Adjust the length and carefully bend refrigerant pipes to meet indoor
unit refrigerant pipe connections with proper tools to avoid kinks.
3. Apply a small amount of refrigerant oil to the flare connection on
the refrigerant pipes.
Taper Nut Piping
Indoor Unit Piping
Wrench
Torque Wrench
Torque Table
Pipe Diameter
inch (mm)
Nut Size
inch (mm)
1/4 (6.35)
3/8 (9.5)
1/2 (12.7)
5/8 (15.9)
1/4 (17)
3/8 (22)
1/2 (25)
5/8 (29)
Tightening Torque
ft-lbs
N-m
10 to 13
25 to 30
36 to 45
50 to 60
14 to 18
34 to 42
49 to 61
68 to 82
4. Properly align piping and tighten flare nut using a standard wrench and a torque wrench
as shown in figure to the below. Carefully tighten flare nuts to correct torque level referring
to the Torque Table above.
NOTE: Over tightening may damage flare connections and cause leaks.
5. Individually insulate each refrigerant line to prevent sweating.
Insulate pipes
22
PIPING INSTALLATION
Indoor Drain Piping
How to Relocate Drain Hose from Left to Right Side (if required)
1. Locate drain plug on right side of the drain tray.
Firmly grab it and remove from drain tray.
Left
Right
2. Locate drain tube on the left side of drain tray.
Remove hose clamp and twist drain tube counterclockwise and gently pull to remove from the drain tray.
3. Position drain tube on the right side over the drain fitting.
Push drain tube onto fitting and rotate clockwise to lock.
Verify drain tube is secure to prevent leaks.
Rubber Plug
Drain
4. Insert drain plug into left side of drain tray fitting.
Verify plug is fully seated to prevent leaks.
23
PIPING INSTALLATION
Indoor Drain Piping
The indoor wall unit uses a gravity drain system. There is no internal condensate pump. The drain
hose must slope downward with no kinks, raises or fluctuations.
1. Connect the field supplied drain hose to the outlet
pipe of indoor wall unit. A field supplied transition or
adapter may be required. Secure connection with a
field supplied hose clamp.
Outlet pipe
Drain hose
Drain hose
2. On the interior portion, apply pipe insulation to the
entire drain line and joints to prevent sweating.
3. The through-wall hole for the drain hose must be lower than
the indoor wall unit drain outlet for a functional gravity drain system.
Insulate
drain hose
4. Install field supplied drain hose with a downward slope from the Indoor wall unit
drain outlet to the drain hose outlet.
Correct
The drain hose
slopes downward.
Incorrect
The drain hose
cannot raise upward.
Incorrect
The drain hose
cannot raise upward.
5. Route the condensate drain hose in the safety location to
dispose of the condensate water.
NOTE: A condensate pump accessory (sold separately) is recommended for the
indoor unit when adequate line pitch cannot be provided for gravity drainage.
24
PIPING INSTALLATION
Piping Connections to Outdoor Unit
1. Remove service valve cover (if provided) to access
the service valves and refrigerant ports. The outdoor
unit refrigerant port sizes vary with unit size. See
System Requirement Section for refrigerant port sizes.
2. Carefully bend and adjust length of refrigerant
pipes to meet outdoor unit service valves
connections with proper tools to avoid kinks.
Service
Valve Cover
NOTE: Use proper techniques to cut and re-flare refrigerant pipes, if required.
An R410A Flaring Tool is required for re-flaring refrigerant pipes.
An adapter pipe may be required to transition from the indoor unit to the outdoor
unit refrigerant port. Piping adapters are provided with some models. See table
below for factory provided piping adapter quantity and size:
Capacity Size
(BTUH)
Quantity of
Adapters Provided
Tube Size
(Inch)
18,000
0
None
24,000
2
3/8 to 1/2
30,000
2
4
2
3/8 to 5/8
3/8 to 1/2
1/4 to 3/8
36,000
2
4
2
3/8 to 5/8
3/8 to 1/2
1/4 to 3/8
42,000
3
4
2
3/8 to 5/8
3/8 to 1/2
1/4 to 3/8
NOTE: In some situations, field fabricated piping adapters may be required.
25
PIPING INSTALLATION
Piping Connections to Outdoor Unit (con’t)
3. Apply a small amount of refrigerant oil to the flare connection on the refrigerant pipe.
4. Properly align piping and tighten flare nut using a standard wrench and a torque
wrench as shown in the indoor piping section.
5. Carefully tighten flare nuts to correct torque level referring to the following Torque Table:
Torque Table
Pipe Diameter
inch (mm)
Nut Size
inch (mm)
1/4 (6.35)
3/8 (9.5)
1/2 (12.7)
5/8 (15.9)
1/4 (17)
3/8 (22)
1/2 (25)
5/8 (29)
Tightening Torque
ft-lbs
N-m
10 to 13
25 to 30
36 to 45
50 to 60
14 to 18
34 to 42
49 to 61
68 to 82
NOTE: Over tightening may damage flare connections and cause leaks.
26
POWER AND WIRING INSTALLATION
Outdoor Unit
Electrical Diagrams
18K Unit
L
L
To unit B
To unit A
L2
L1
c
c cable
cable
cable
cable
connecting
cable
Power cord
connecting
cable
cable
L
cable
To the power supply
L1
L2
L2
L1
24K Unit
To unit A
L1
L2
T
T
To unit B
To unit C
T
c
cable
c
cable
connecting
cable
Power cord
c
P
L1 L2
L1 L2
L
cable
cable
connecting
cable
connecting
cable
T
To the power supply
C
C
L2
L1
L2
L1
C
C
27
POWER AND WIRING INSTALLATION
Outdoor Unit
Electrical Diagrams
30K Unit
T
T
T
To unit B
To unit A
L1
T
To unit C
To unit D
L2
P
cable
P
cable
cable
P
cable
Connecting
cable
Power cord
cable
cable
Connecting
cable
cable
Connecting
cable
Connecting
cable
C
T C
To the power supply
L1 L2
L1 L2
C
C
D
D
L2
L1
L2
L1
C
C
C
C
36K and 42K Unit
To unit A
L1
L2
T
To unit B
To unit C
T
T
Power cord
cable
Connecting
cable
T
To unit E
T
T
Connecting
cable
cable
Connecting
cable
Connecting
cable
cable
cable
Connecting
cable
To the power supplycable
cable
L1 L2
L1 L2
To unit D
C
C
D
D
cable
cable
E
E
cable
L2
L2L1
L1
L
L
C
C
C
C
C
C
28
POWER AND WIRING INSTALLATION
High Wall Indoor Wire Connection
WARNING
Disconnect all electrical power to indoor and outdoor units including disconnects,
fuses and circuit breakers. Lockout and tag all disconnect switches.
1. Open front cover of indoor unit and remove field wiring terminal block cover.
2. Pull interconnecting wires up from back of indoor unit and position in close to the
terminal block on indoor unit.
NOTE: Record wire colors and terminal references for uses with Outdoor Unit wire connections.
3. Connect wiring to indoor unit per system wiring diagram.
Typical Terminal
Connections
NOTE: The indoor unit is powered from the outdoor unit, depending on local code,
a disconnect switch may need to be installed to a power supply circuit.
4. Replace field wiring cover and close front cover of indoor unit.
NOTE: For wire connection instructions for other indoor unit types, refer to the Installation
Instructions enclosed with those units.
Indoor Disconnect Switch ( If required)
Local codes may require a disconnect switch within sight of the indoor unit. Use a DFS
Disconnect Switch Accessory Kit (Part No: DFS-SWITCH-A) to break wires going to the
N(1), 2, 3, terminals on the indoor unit, as shown in the wiring diagram below:
Indoor Unit
Disconnect Switch
Indoor Unit
Outdoor Unit
Outdoor Unit
Wires
29
POWER AND WIRING INSTALLATION
Outdoor Unit Wire Connections
WARNING
Disconnect all electrical power to unit including disconnects, fuses and breakers.
1. Remove the service panel on right side of the outdoor unit.
2. Insert interconnecting wires and main power wires
through the wire holes on conduit mounting bracket.
3. Secure main power conduit (and interconnecting
wire conduit, if required) with locking nuts to
conduit mounting bracket
Multiple Port Conduit
Mounting Panel
(Reference Only)
Interconnecting
Wires
4. Open wire clamp/strain relief and adjust wire lengths
for proper connections to the outdoor unit terminal block.
5. Following the same wire color and terminal references from
the indoor unit, tightly connect each interconnecting wire to the
terminal block per wiring diagrams on the following 2 pages.
Main Power Wires
6. Tightly connect main power wires to outdoor unit terminal block per wiring diagram above.
7. Secure all wires inside wire clamp/strain reliefs. Verify wires are secure, not loose and no
external force on wires affects the connections at the terminals.
8. Replace service panel on right side of the outdoor unit.
9. Install Disconnect Switch Box per manufacturer’s instructions, National Electrical Code
(NEC) and local electrical codes.
10. Connect main power wires and conduit to unit.
NOTE: Crossing interconnecting wires will cause system malfunction and possible damage.
CAUTION
• Electrical disconnecting means must be provided and shall be located within sight and
readily accessible from the unit.
• Failure to follow this caution may result in equipment damage or improper operation.
• All wires running from the indoor to outdoor unit must comply with National Electrical
Code (NEC) and local codes.
• No wire should be allowed to touch refrigerant tubing, compressor or any moving parts.
• All wires must be connected firmly to terminal block to avoid unit malfunction,
overheating and possible fire hazard.
30
POWER AND WIRING INSTALLATION
Setting Master-Slave Indoor Units (24K Size Only)
Typically, the outdoor unit will select a master indoor unit upon power up. A single indoor unit may
be programmed at the master zone. The master zone will always have priority over the other indoor
units. Setting an indoor unit as the master zone is not required for system operation.
To set an indoor unit as a master zone, locate master/slave configuration switches on the outdoor main
control board. The switch locations 1, 2, 3 correspond to Indoor units (or Ports) 1, 2, 3. Select the master
zone by setting the desired switch to the “On” position. The other switches need to be set in the “Off”
for slaves. By turning the switch from number to ON, the IDU with ON is set to be the master unit.
31
TESTING AND INSPECTION
Leaking Test
Leak test each indoor unit, one unit at a time. Repeat the leak test sequence for each indoor unit.
1. Connect the charging hose of the manifold valve to charge the end of the low-pressure valve.
2. Add dry nitrogen to a pressure of 200 lbs. Tightly close both high- and low-pressure valves.
3. Leak-test flare fittings with soap bubbles. If no leak is detected, release nitrogen.
System Vacuum and Charge
Evacuate each indoor unit, one unit at a time. Repeat the evacuation sequence for each indoor unit.
CAUTION
UNIT DAMAGE HAZARD – Never use the system compressor as a vacuum pump.
It may result in equipment damage or improper system operation.
Refrigerant pipes and indoor coil should be evacuated using the recommended deep vacuum
method of 500 microns. The alternate triple evacuation method may be used if the procedure
outlined below is followed.
NOTE: Always break a vacuum with dry nitrogen.
Using Vacuum Pump
1. Completely tighten flare nuts A, B, C, D,
connect manifold gauge charge hose to a
charge port of the low side service valve.
2. Connect charge hose to vacuum pump.
3. Fully open the low side of manifold gauge.
See figure at right.
4. Start vacuum pump.
Indoor Unit
Refrigerant
Outdoor Unit
Low Side
High Side
Service Valve
Manifold Gauge
500 microns
Low Side Valve
Charge Hose
High Side Valve
Charge Hose
Vacuum Pump
Low Side Valve
32
TESTING AND INSPECTION
Using Vacuum Pump (con’t):
5. Evacuate using either deep vacuum or triple evacuation method.
6. After evacuation is complete, fully close the low side of manifold gauge and stop
operation of vacuum pump.
7. Disconnect charge hose from charge connection of the low side service valve.
8. Fully open service valves B and A.
9. Securely tighten caps of service valves.
Additional Charge
The outdoor unit is shipped with a full charge of R-410A refrigerant
for the following total piping lengths:
Unit Size
Total Piping Length ft (m)
18,000
24,000
30,000
36,000
42,000
33 (10)
98 (30)
131 (40)
131 (40)
131 (40)
For pipe runs over this limit, add 0.2 oz/ft (20 g/m) of additional refrigerant.
33
START-UP
□ Turn on main power to all indoor and outdoor units.
Start-up Checklist
□ Add batteries and press the ON button on the remote controller.
• Verify the system is not displaying an error code on the indoor unit display.
• Verify the remote controller display turns ON and the indoor unit display is ON.
NOTE: The Crown indoor units must first be synced to the remote controller. See Crown
Owner's Manual for instructions.
□ Press the Mode button to Cooling.
For each indoor unit, adjust the room setpoint to bring the system on in cooling mode.
The system should start cooling mode within 3-5 minutes.
• Verify the outdoor fan and compressor are operating.
• Verify the indoor fan is operating.
• Verify the indoor discharge air is cooling the room.
□ Press the Mode button to Heating.
For each indoor unit, adjust the room setpoint to bring the system on in heating mode.
The system should start heating mode within 3-5 minutes.
• Verify the outdoor fan and compressor are operating.
• Verify the indoor fan is operating.
• Verify the indoor discharge air is heating the room.
□ Press the OFF button on the remote controller.
• For each indoor unit, verify remote controller display turns OFF and the system shuts OFF.
34
TROUBLESHOOTING
PROBLEM
CAUSE/SOLUTION
System does not restart.
Cause: The system has a built-in three-minute delay to prevent short and/or rapid
cycling of the compressor.
Solution: Wait three minutes for the protection delay to expire.
Indoor unit emits unpleasant odor
when started
Cause: Typically unpleasant odors are the result of mold or mildew forming on
the coil surfaces or the air filter.
Solution: Wash indoor air filter in warm water with mild cleaner. If odors persist,
contact a qualified service professional to clean the coil surfaces.
You hear a“water flowing”sound.
Cause: It is normal for the system to make“water flowing”or“gurgling”sounds
from refrigerant pressures equalizing when the compressor starts and stops
Solution: The noises should discontinue as the refrigerant system equalizes after
two or three minutes.
A thin fog or vapor coming out
of the indoor unit when system is
running.
You hear a slight cracking sound
when the system stops or starts.
Cause: It is normal for the system to emit a slight fog or water vapor when
cooling extremely humid warm air.
Solution: The fog or water vapor will disappear as the system cools and
dehumidifies the room space.
Cause: It is normal for the system to make “slight cracking” sounds from parts
expanding and contracting during system starts and stops.
Solution: The noises will discontinue as temperature equalizes after 2 or 3 minutes.
The system will not run.
Cause: There are a number of situations that will prevent the system from running.
Solution: Check for the following:
• Circuit breaker is “tripped” or “turned off.”
• Power button of remote is not turned on.
• Batteries in the remote controller are low.
• Remote controller is in sleep mode or timer mode.
• Otherwise, contact a qualified service professional for assistance.
The unit is not heating or cooling
adequately.
Water leakage from the
outdoor unit.
Cause: There are a number of reasons for inadequate cooling or heating.
Solution: Check the following:
• Remove obstructions blocking airflow into the room.
• Clean dirty or blocked air filter that is restricting airflow into the system.
• Seal around door or windows to prevent air infiltration into the room.
• Relocate or remove heat sources from the room.
Cause: It is normal for the outdoor unit to generate condensate
water in the reverse cycle heating and defrost mode.
Solution: This is normal. No action is required.
35
TROUBLESHOOTING
PROBLEM
CAUSE/SOLUTION
Water leaking from the indoor
unit into the room.
Cause: While it is normal for the system to generate condensate water in cooling
mode, it is designed to drain this water via a condensate drain system to a safe location.
Solution: If water is leaking into the room, it may indicate one of the following.
• The indoor unit is not level right to left. Level indoor unit.
• The condensate drain pipe is restricted or plugged. All restrictions must
be removed to allow continuous drainage by gravity.
• If problem persists, contact a qualified service professional for assistance.
Wireless remote controller
does not work.
Cause: There are a number of possible reasons
Solution: Check the following:
• The remote controller was not matched to the indoor unit.
See matching instructions.
• The batteries might be low. Change the batteries.
• The remote controller must be within 25 ft. (7.5 m) with no obstructions
of the indoor unit. If remote controller needs to be replaced, contact a
qualified service professional for assistance. In the meantime, use the
Aux button to operate the system.
The unit will not deliver air.
Cause: There are a number of system functions that will prevent air flow.
Solution: Check for the following:
• In heating mode, the indoor fan may not start for three minutes if the
room temperature is very low. This is to prevent blowing cold air.
• In heat mode, if the outdoor temperature is low and humidity is high,
the system may need to defrost for up to 10 minutes before beginning
a heating cycle.
• In dry mode, the indoor fan may stop for up to three minutes during the
compressor off delay.
• Otherwise, you should contact a qualified service professional for assistance.
Moisture or condensation
on the discharge air louvers
or outlet vents.
Mode Conflict (E7) is displayed.
Cause: It is normal for the system to develop condensation or moisture on the
discharge air louvers when cooling warm humid air for a long period of time.
Solution: The condensation or moisture will disappear as the system cools and
dehumidifies the room space.
Cause: When indoor units have different mode settings (for example, some set
to Cool, others set to Heat, Fan Only or Dry) it creates a Mode Conflict.
Solution: Be sure that all indoor units are set to the same mode (i.e., Cool, Heat,
Fan Only or Dry). Once this is done, the Mode Conflict status will disappear.
36
DIAGNOSTIC CODES
Troubleshooting
The unit has onboard diagnostics. The outdoor unit will provide status indicators. The indoor
wall unit and remote controller will display error codes. The following is a summary of the
codes with explanation:
Malfunction Name
Indoor Unit
& Remote
Display
Outdoor Unit Indicators
Yellow
Possible Causes
Red
X-fan Mode
AL
Operation status
Indoor Evap Coil Temperature
Sensor Malfunction
b5
1) Loose or bad connection between sensor and control board
2) Indoor Evap Coil temperature sensor damaged
3) Control board malfunction
Gas valve temperature sensor
is open/short circuited
b7
Hardware malfunction
System Configuration
Malfunction
C5
1) No jumper cap inserted on the control board
2) Incorrect or damaged jumper cap on control board
3) Indoor and outdoor units are not compatible
Communication wire error or
electronic expansion valve
malfunction
dd
Operation status
Wrong connection of communication
wire or malfunction of electronic
expansion valve
dn
Hardware malfunction
System High Pressure
E1
1) Over charged with refrigerant
2) Blocked or dirty outdoor coil
3) Extreme outdoor ambient conditions
Indoor Anti-Freeze Protection
E2
Low Pressure Protection
E3
Compressor High Discharge
Temperature Protection
E4
7 flashes
and 1 sec Off
Please refer to the malfunction analysis (discharge
temperature, overload) in service manual
Overcurrent Protection
E5
5 flashes
and 1 sec Off
1) Supply voltage is unstable
2) Supply voltage is too low and system load is too high
3) Indoor coil is blocked or dirty
Communication Malfunction
E6
Continuous
On
1) Communication cable is mis-wired between indoor
and outdoor units
2) Indoor or Outdoor control board malfunction
Mode conflict (Indoor units
calling for simutaneuously
Heating and Cooling)
E7
1) Low return airflow
2) Indoor fan speed is too low
3) Indoor coil is blocked or dirty
3 flashes
and 1 sec Off
9 flashes
and 1 sec Off
1) Low on refrigerant
2) Pressure sensor is damaged
Operation status
37
DIAGNOSTIC CODES
Malfunction Name
Indoor Unit
Display
Outdoor Unit Indicators
Yellow
Red
Possible Causes
High Temperature
Resistant Protection
E8
Cold Air Protection
E9
EEPROM Memory Malfunction
EE
Module Phase Current Protection Frequency Decrease/Limit Mode
En
Module Temperature Protection Frequency Decrease/Limit Mode
EU
11 flashes
and 1 sec Off
1) IPM module over heating or malfunctioning
2) Improper voltage at IPM Module
Refrigerant Leakage Protection
F0
9 flashes
and 1 sec Off
1) refrigerant leak(s)
2) Indoor coil temperature sensor no calibrated
3) Refrigerant flow is restricted ( ex. valve, exv, debris)
Indoor Ambient Temperature
Sensor Malfunction
F1
1) Loose or bad connection between sensor and control board
2) Indoor ambient temperature sensor damaged
3) Control board malfunction
Indoor Coil Temperature
Sensor Malfunction
F2
1) Loose or bad connection between sensor and control board
2) Indoor coil temperature sensor damaged
3) Control board malfunction
Outdoor Ambient Temperature
Sensor Malfunction
F3
6 flashes
and 1 sec Off
1) Loose or bad connection between sensor and control board
2) Outdoor ambient temperature sensor damaged
3) Control board malfunction
Outdoor Coil Temperature
Sensor Malfunction
F4
5 flashes
and 1 sec Off
1) Loose or bad connection between sensor and control board
2) Outdoor coil temperature sensor damaged
3) Control board malfunction
Outdoor Discharge Temperature
Sensor Malfunction
F5
7 flashes
and 1 sec Off
1) Loose or bad connection between sensor and control board
2) Discharge temperature sensor damaged
3) Control board malfunction
Compressor Overload Protection Frequency Decrease/Limit Mode
F6
3 flashes
and 1 sec Off
1) Incorrect refrigerant charge
2) Metering device malfunction
3) Compressor malfunction
Oil Return Protection - Frequency
Decrease/Limit Mode
F7
System Current Overload Protection Frequency Decrease/Limit Mode
F8
1 flashes
and 1 sec Off
1) Input voltage too low
2) System pressure too low
High Compressor Discharge
Temperature - Frequency
Decrease/Limit Mode
F9
2 flashes and
1 sec Off
1) Cooling load is too great
2) Outdoor ambient temperature too high
3) Refrigerant charge too low
4) Metering device malfunction
1) Incorrect refrigerant charge level
2) Refrigerant metering device malfunction
3) Compressor malfunction
6 flashes
and 1 sec Off
1) Indoor coil has not reach minimum heating temperature
2) Indoor ambient is abnormally cold
3) Indoor control board malfunction
Control board malfunction
11 flashes
and 1 sec Off
Outdoor control board malfunction
Normal function status code only
38
DIAGNOSTIC CODES
Malfunction Name
Indoor Unit
Display
Outdoor Unit Indicators
Yellow
Red
Possible Causes
Indoor Coil Freeze Protection Frequency Decrease/Limit Mode
FH
Pump Down or Gathering
Refrigerant Status
Fo
High Indoor Coil Temperature
in Heating- Frequency
Decrease/Limit Mode
H0
1) Incorrect refrigerant charge
2) Metering device malfunction
3) Compressor malfunction
Defrost Mode in Heating
H1
Operation status
Compressor Overload Protection
H3
8 flashes
and 1 sec Off
1) Wiring terminal OVC-COMP is loose
2) Refer to the malfunction analysis in Service Manual
Compressor Overload Protection
H4
6 flashes and
1 sec Off
1) Incorrect refrigerant charge
2) Metering device malfunction
3) Compressor malfunction
IPM Module Protection
H5
4 flashes
and 1 sec Off
1) IPM module over heating
2) Improper or Low voltage at the IPM module
3) IPM module malfunction
Indoor DC Fan Motor
Malfunction
H6
1) Loose connections between fan motor and control board
2) Fan motor or blower wheel bearings malfunction
3) Control board malfunction
Compressor De-Synchronized
Malfunction
H7
1) Compressor voltage is not balance
2) Control board malfunction
3) Compressor malfunction
Power Factor Correction (PFC)
Protection
HC
Compressor Demagnetization
Protection
HE
Outdoor Fan Motor
Malfunction
L3
High Input Power Protection
L9
Start-Up Malfunction
LC
1) Over charged with refrigerant
2) Control board malfunction
3) Compressor malefaction
Compressor phase-lacking/
phase-inverse protection
Ld
Hardware malfunction
4 flashes
and 1 sec Off
1) Indoor coil has not reach minimum heating temperature
2) Indoor ambient is abnormally cold
3) Indoor control board malfunction
Optional Service Mode
17 flashes
and 1 sec Off
1) Mis-wiring of the reactor filter and PFC capacitor
2) Reactor filter or PFC capacitor malfunction
3) Control board malfunction
14 flashes
and 1 sec Off
Compressor malfunction
14 flashes
and 1 sec Off
9 flashes
and 1 sec Off
1) Loose connections between fan motor and control board
2) Fan motor malfunction
3) Control board malfunction
1) Compressor malfunction
2) Power circuit malfunction
39
DIAGNOSTIC CODES
Malfunction Name
Incompatible Indoor and
Outdoor Units
Defrosting Status
Indoor Unit
Display
Outdoor Unit Indicators
Yellow
LP
16 flashes
and 1 sec Off
note 1
16 flashes
and 1 sec Off
Possible Causes
Red
Indoor and outdoor units are not compatible
Compressor Phase Current
Protection
P5
1) IPM module malfunction
2) Outdoor control board malfunction
3) Compressor malfunction
Module Temperature Sensor
Malfunction
P7
Outdoor control board malfunction
Module Temperature Protection
P8
1) Lack of thermal grease on IPM module
2) Heat sink (radiator) not tightly mounted
3) Control board malfunction
High DC Bus Voltage Protection
PH
13 flashes
and 1 sec Off
1) Supply voltage on L1 and N is above 265Vac
2) Capacitor on control board malfunction
3) Outdoor control board malfunction
Low DC Bus Voltage Protection
PL
12 flashes
and 1 sec Off
1) Supply voltage on L1 and N is below 150Vac
2) Capacitor on control board malfunction
3) Outdoor control board malfunction
Capacitor Charging Malfunction
PU
Capacitor malfunction
Compressor Phase-Current
Detection Malfunction
U1
Outdoor control board malfunction
DC Bus Voltage Level Dropping
Malfunction
U2
Unstable supply voltage
Current Detection Malfunction
U3
Outdoor control board malfunction
Reversing Valve Malfunction
U4
1) Voltage to reversing valve is less than 175V
2) Loose connections between reversing valve and control board
3) Reversing valve solenoid malfunction
Input Current Detection Malfunction
U5
Outdoor control board malfunction
The four-way valve is abnormal
U7
Hardware malfunction
Zero cross detection circuit
malfunction(for indoor unit)
U8
Hardware malfunction
Zero cross detection malfunction
U9
Outdoor control board malfunction
Notes:
1) During defrosting process, the heating indicator is on for 10s and off for 0.5s.
2) Refer to Service Manual for additional information.
40
APPENDIX A
Authorized Indoor Unit Combinations
Outdoor
Model Size
2-Zone
18
9+9
9+12
24
9+9
9+12
9+18
12+12
12+18
18+18
9+9+9
9+9+12
9+9+18
9+12+12
12+12+12
30
9+9
9+12
9+18
9+24
12+12
12+18
12+24
18+18
18+24
9+9+9
9+9+12
9+9+18
9+9+24
9+12+12
9+12+18
12+12+12
12+12+18
9+9
9+12
9+18
9+24
12+12
12+18
12+24
18+18
18+24
24+24
9+9+9
9+9+12
9+9+18
9+9+24
9+12+12
9+12+18
9+12+24
9+18+18
12+12+12
12+12+18
12+12+24
12+18+18
9+9+9+9
9+9+9+12
9+9+9+18
9+9+12+12
9+9+12+18
9+12+12+12
12+12+12+12
9+9+9+9+9
9+9+9+9+12
9+9
9+12
9+18
9+24
12+12
12+18
12+24
18+18
18+24
24+24
9+9+9
9+9+12
9+9+18
9+9+24
9+12+12
9+12+18
9+12+24
9+18+18
12+12+12
12+12+18
12+12+24
12+18+18
9+9+9+9
9+9+9+12
9+9+9+18
9+9+12+12
9+9+12+18
9+12+12+12
9+12+12+18
12+12+12+12
9+9+9+9+9
9+9+9+9+12
36
42
3-Zone
4-Zone
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LIMITED WARRANTY STATEMENT
FOR WARRANTY SERVICE OR REPAIR:
Contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet. Complete product registration below and send
back by email to Service@twclimate.com.
PRODUCT REGISTRATION
Model No.
Serial No.
Date of Installation
Owner Name
Address of Installation
Installing Contractor
Address
Phone No. / E-mail
GREE distributor (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as
follows. All warranty periods begin on the date of original installation. If the date cannot be verified, the warranty period begins one hundred twenty (120) days from
date of manufacture. If a part fails due to defect during the applicable warranty period, Company will provide a new or remanufactured part, at Company’s option,
to replace the failed defective part at no charge for the part. This limited warranty is subject to all provisions, conditions, limitations and exclusions listed below.
• A warranty period of Five (5) years on all parts to the original registered end user.
• A warranty period of One (1) year on the remote control provided with the original unit.
• Limited warranty applies only to systems that are properly installed by a state certified or licensed HVAC contractor, under applicable local and state law in
accordance with all applicable building codes and permits; GREE installation and operation instructions and good trade practices.
• Warranty applies only to products remaining in their original installation location.
• Defective parts must be returned to the distributor through a registered servicing dealer for credit.
LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS
WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.
When all qualifications for warranty have been met, a replacement unit will be provided when an indoor coil, outdoor coil, compressor, reversing valve or EEV is
confirmed faulty by a technical support representative from the originating distributor, within the first five (5) years of installation. The replacement unit will be
relative to the confirmed failed component, not a complete system.
THIS WARRANTY DOES NOT COVER:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
Product cleaning required prior to warranty service and repair.
Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including filter cleaning and/or replacement and lubrication.
Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation.
Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc.) or other conditions beyond the control of the Company.
Failure or damage of coils or piping due to corrosion on installations within one (1) miles of sea coast or corrosive body.
Parts not supplied or designated by Company, or damages resulting from their use.
Products installed outside continental USA and Canada.
Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
Shipping damage or damage as a result of transporting the unit.
Accessories such as condensate pumps, line sets and so forth are not covered.
Any special, indirect or consequential property or commercial damage of any nature whatsoever. Some states or provinces do not allow the exclusion of incidental
or consequential damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
WSO021513-DLSWARR-HP
Gree Electric Appliances, Inc ©2017
Cat No: GREE_MULTI21+_ INSTALLATION_021517
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