Professional Gas Range User Manual
Thank you for purchasing your HRG indoor range. We
appreciate your business and we recommend that you
read this entire User’s Manual before operating your new
appliance for the first time.
This manual contains instructions on how to properly install
and set up your new range, as well as insights into the
unique features that our product offers. Please keep this
manual for future reference, as it contains answers to
questions that you might have as you begin to cook.
Thank you,
Thorkitchen Corporation
This manual applies to the following models:
Safety and warnings
Installation instruction
First use
Conditioning the oven
Positioning the shelves
Inset the shelves
Cooktop use
Guidelines for using the cooktop burners
Oven use
Oven burner use
Broil burner use
Oven cooking guidelines
Oven function
Griddle use
Care and cleaning
Parts care and cleaning
Replacing the burner parts
Removing and replacing the oven door
Replacing the oven light bulb
Trouble shooting
Warranty and service
Safety and Warnings
This is a safety alert symbol. It will alert you to potential personal or
property safety hazards. Obey all safety messages to avoid any property
damage, personal injury or death.
WARNING indicates a potentially hazardous situation, which, if not avoided,
could result in serious injury or death.
CAUTION indicates a moderate hazardous situation, which, if not avoided,
could result in minor or moderate injury.
CAUTION – when used without the safety alert symbol, indicates a
potentially hazardous situation, which, if not avoided, could result in property
IMPORTANT used for installation, operation and maintenance information
that are not related to safety.
If the information in this manual is not followed exactly, a fire or an explosion
may result causing property damage, personal injury or even death.
Do not store or use gasoline, liquid propane cylinder or other flammable
vapors and liquids in the vicinity of this appliance.
Save this manual for future references.
Safety and Warnings
To reduce the risk of fire, electrical shock, injury to persons, or damage when using
the appliance, follow the important safety instructions listed below:
Electrical Shock Hazard
Before removing a faulty oven light bulb, make sure you turn
the power to the range off at the main fuse or circuit breaker
panel. If you don’t know how to do this, contact an electrician.
Do not remove the kick strip grate. Due to access to live
electrical parts behind it, the kick strip grate should only be
removed by a qualified technician.
This appliance is equipped with a three-prong grounding plug
for your protection against shock hazard and should be plugged
directly into a properly grounded power outlet.Do not under any
circumstances cut or remove the grounding prong from this
Failure to follow this advice may result in death or electrical
Tipping Hazard
All ranges can tip and cause injuries. Install the anti-tip device
supplied with your range. Follow all installation instructions.
Make sure anti-tip device is installed:
Slide range forward.
Install the anti-tip device as described in the instruction.
Safely tilt the front section of the range and slide the range
slowly back against the wall.
The rear pins should slide under the bracket.
Do not use the appliance until it has been secured.
Failure to follow this advice may result in serious injury.
Safety and Warnings
Explosion Hazard
If you smell gas, do not use the appliance. Open a window or
door to let the gas escape, then follow the instructions on the
inside front cover of this manual.
Do not use water on grease fires. A violent steam explosion may
Turn all burners off, then smother fire or flame or use dry
chemical or foam-type extinguisher.
Do not heat unopened food containers such as cans – Build-up
of pressure may cause container to burst and result in injury.
Failure to follow this advice may result in injury or death.
Fire Hazard
Never use your appliance for warming or heating the room.
Persons could be injured or a fire could start.
Keep the area around the appliance free from combustible
materials (e.g.wall coverings, curtains, drapes), gasoline and
other flammable vapors and liquids.
Do not let cooking grease or other flammable materials
accumulate in, or, or near the appliance.
Do not hang any articles (e.g. dish towels) off the oven handle.
Some fabrics may ignite or melt from the heat.
Never leave the cooktop burners unattended when in use –
Boilover causes smoking and greasy spillovers that may ignite.
Be sure all the controls are turned off and the appliance is cool
before using any type of aerosol cleaner on or around the
appliance. Chemicals in such cleaners could, in the presence of
heat, ignite or cause metal parts to corrode.
Failure to follow this advice may result in death or serious
Safety and warnings
Poisoning Hazard
Never cover any slots, holes or passages in the oven bottom or
cover an entire rack or the oven floor with materials such as
aluminum foil. Doing so blocks airflow through the oven and
may cause carbon monoxide poisoning. Aluminum foil linings
may also trap heat, causing a fire hazard.
Clean the appliance with caution. If a wet sponge or cloth is
used to wipe spills on a hot cooking area, be careful to avoid
steam burn. Some cleaners can produce noxious fumes if
applied to a hot surface. Follow the directions of the cleaner
Never use this appliance as a space heater to heat or warm the
Doing so may result in carbon monoxide poisoning and
overheating of the appliance.
Failure to follow this advice may result in poisoning or death.
Hot Surface Hazard
Accessible parts may become hot during use.
Do not touch burners, areas near burners, the grill, griddle,
grease drip-pans, heating elements or interior surfaces of oven
– These may be hot enough to cause burns even though they
are dark in color. During and after use, do not touch, or let
clothing or other flammable materials contact these parts and
surfaces until they have had sufficient time to cool. Other parts
and surfaces of the appliance may become hot enough to cause
burns - among these areas are the grates, back trim and oven
vents at the back of the cooktop, front edge, surfaces adjacent to
the cooktop, and the oven door.
Use only dry potholders – Moist or damp potholders on hot
surfaces may result in burns from steam. Do not let potholder
touch hot heating elements. Do not use a towel or other bulky
Let hot grease cool before attempting to handle it.
Failure to follow this advice could result in burns and scalds.
Safety and Warning
Read all the instructions before using the appliance. Use the appliance only for its
intended purpose as described in these instructions.
Proper installation – Be sure your appliance is properly installed and grounded by a
qualified technician.
Do not operate the appliance if it is damaged or not working properly. If you received
a damaged product, contact your dealer or installer immediately.
Be sure to have the installer show you where and how to turn off the power supply to
the range (i.e. location of the main fuse or circuit breaker panel) and where and how
to turn off the gas supply to the range in an emergency.
Do not leave children alone – Children should not be left alone or unattended in the
area where the appliance is in use. They should never be allowed to play with the
appliance or to sit or stand on any part of the appliance.
Caution – for safety reasons, do not store items of interest to children in cabinets
above a range or at the back of the range – children climbing on the range to reach
items could be seriously injured.
Wear proper apparel – Loose-fitting or hanging garments should never be worn
while using the appliance.
User servicing – Do not repair or replace any part of the appliance unless
specifically recommended in the manual. All other servicing should be referred to a
qualified technician. Technicians must disconnect the appliance from the power
supply before any servicing.
Storage in or on appliance – Flammable materials should not be stored in an oven
or near the cooktop.
Safety and Warning
Use care when opening the oven door –Let hot air or steam escape before removing
or replacing food.
Keep oven vent ducts unobstructed.
Placement of oven shelves – Always position shelves in the desired location while
the oven is cool (before preheating). If a shelf must be removed while the oven is hot,
do not let oven mitts or potholder contact the base of the oven or hot heating elements
in the oven.
Do not clean the oven gasket or use any oven-cleaning products on it. It is essential
for a good seal, which ensures that the oven operates efficiently. Care should be taken
not to rub, damage or move it.
Do not use harsh/abrasive cleaners, scourers or sharp metal scrapers to clean the oven
door glass since they scratch the surface, which may result in the glass shattering.
Do not step, lean or sit on the oven door or place any heavy objects on it – doing so
may result in personal injury.
When the appliance installed, check the gas leak according to the instruction before
Be careful when reaching for items stored in cabinets above the appliance.
HRG48” series
HRG36” 6 burners series
HRG36” with griddle series
HRG30” series
Before you start
1.Make sure that the anti-tip of the range has been properly installed.
2.Find the model and serial numbers on the CSA label in the bottom right-hand corner
of the backboard.Note these numbers down for future reference in the space provided
in section ‘Warranty and service’.
3.Read this guide, taking special note of the ‘Safety and warnings’ section.
4.Remove all the packaging from the oven(s) and cooktop. Recycle items that you can.
If any adhesive residue is left on surfaces, remove this using dish washing liquid on a
soft cloth. Do not use any harsh or abrasive cleaners.
5.Make sure you follow the instructions under ‘First use’ before using your range
for cooking.
Installation Introduction
To ensure proper and safe operation, read all instructions before using the product.
Install or locate the product only in accordance with the provided Installation
Do not attempt to adjust, repair, service or replace any part of your appliance unless it
is specifically recommended in this guide.
Do not use the range for warming or heating the room.
Do not leave children along or unattended in the area where the range is in use. Never
allow to sit or stand on any part of the range. Do not let children play with the range.
All servicing should be referred to a qualified technician.
Have the technician show you the location of the gas shut off valve and how to shut it
off in an emergency situation.
Always disconnect power to appliance before any type of servicing.
Do not use abrasive or caustic cleaners or detergents on this appliance. They may
cause permanent damage to the surface.
When cooking, set the burner controls so that the flame heats only the bottom of the
utensil and does not overlap at the sides of the utensil.
Utensils (pots and pans) that conduct heat slowly, i.e. glass pots, should be used in
conjunction with burner flames at a low or medium setting.
Turn off all controls and wait for appliance parts to cool down before touching them.
Do not touch the burner grates or surrounding areas until cool.
Do not use water on grease fires.
Clean appliance with caution.
Always turn pot handles to the side or back of the range. Do not turn handles
towards the area where they are easily burned. Handles should not extend over the
adjacent burners.
Use the range only for cooking tasks as outlined in this manual. When using the range,
do not touch the grates, burner caps, burner bases, or any other parts in proximity to
the flame. These components may be hot enough to cause burns.
Use dry pot holders. Moist or damp pot holders on hot surfaces may result in burns
from steam.
Do not let pot holder touch hot surface areas.
Installation Introduction
Do not use a towel or other bulky cloth.
Do not heat unopened food containers.
Build up of pressure may cause the container to explode and result in injury.
During and after use, do not touch interior surfaces of the oven until cool.
Gas Supply Requirements
Installation of this range must conform with local codes, or in the absence of local
codes, with national Fuel Gas Code,ANSIZ223.1 / NFPA 54. In Canada, installation
must conform to the current natural Gas Installation /code, CAN 1-1.1-M81 and with
local codes where applicable. This range has been design-certified according to
ANSIZ21.1a, latest edition.
Keep appliance area clear and free from combustible materials, gasoline, and other
flammable vapors.
Do not obstruct the flow of combustion air into the range and ventilation air away
from the range.
Ventilation: it is recommended that the unit be set under a powered, vented exhaust
hood of sufficient size and capacity.
Before installing the range, you must locate and secure the included anti-tip bracket to
the wall for your range.
The use of cabinets for storage above the appliance may result in a potential burn
hazard. Combustible items may ignite; metallic items may become hot and cause
burns. If a cabinet storage is to be provided, the risk can be reduced by installing a
range hood that projects horizontally a minimum of 5" (12.7cm) beyond the bottom of
the cabinets.
Installation Introduction
The appliance shall not be used for space heating. This information is based
on safety considerations. All openings in the wall behind the appliance and
in the floor under the appliance shall be sealed.
Dimensions and Clearances
The range may be installed flush to the rear wall. You may install a non-combustible
material on the rear wall above the range and up the vent hood. It is not necessary to
install non-combustible materials behind the range below the counter top height.
The minimum distance from the side of the range above the counter top to
combustible sidewalls must be at least 10 inches.
Installation Introduction
Installation Introduction
The maximum depth of cabinets installed above cooking tops be 13 in (330mm) or a
great specified by the manufactures as tested by the certification agency.
Installation Introduction
The bottom of the hood should be 30” min. to 36” above the counter top. This
would typically result in the bottom of the hood being 66” to 72” above the floor.
These dimensions provide safe and efficient operation of the hood.
Installation Introduction
Electric Power Supply Requirements
Your range must be electrically grounded in accordance with local codes or, in the
absence of local codes, in accordance with the National Electrical Code (ANSI/NFPA
70, latest edition). In Canada, electrical grounding must be in accordance with the
current CSA C22.1 Canadian Electrical Code Part 1 and/or local codes. A copy of
this standard may be obtained from: National Fire Protection Association, 1 Battery
march Park, Quincy, Massachusetts 02269-9101.
The power supply must be the correct polarity. Reverse polarity will result in
continuous sparking of the electrodes, even after flame ignition. If there is any doubt
as to whether the power supply has the correct polarity or grounded, have it checked
by a qualified electrician.
Use 120V, 60Hz, and properly grounded branch circuit protected by a 15-amp or
20-amp circuit breaker or time delay fuse.
Installation Introduction
Electrical Grounding Instruction:
This indoor gas cooking appliance is equipped with a three-prong(grounding) plug
for your protection against shock hazard and should be plugged directly into a
properly grounded three-pronged receptacle.
DO NOT cut or remove the grounding prong from the plug.
1. The power cord is equipped with a three-prong (grounding) plug which mates with
a standard three-prong grounding wall receptacle to minimize the possibility of
electrical shock hazard from the range.
2. All cord connected appliance shall include instructions relative to location of the
wall receptacle and a warning to the user to disconnect the electrical supply before
serving the appliance.
3. Where a standard two-prong wall receptacle is encountered, it is the responsibility
and obligation of the customer to have it replaced with a properly grounded
three-prong wall receptacle. Do not cut or remove the grounding prong from the
power cord.
CAUTION:Label all wires prior to disconnection when servicing controls. Wiring
errors can cause improper and dangerous operation. Verify proper operation after
Connect Range to Gas Supply
1. Install a manual gas line shut-off valve in the gas line in an easily accessed location
outside the range in the gas piping external to the appliance for the purpose of turning
on or shutting off gas to the appliance.
2. Install male /2” flare union adapter to /2” NPT internal thread elbow at inlet of
regulator. On models equipped with standard twin burners, install the male pipe
thread end of the 1/2” flare union adapter to the 1/2” NPT internal thread at inlet of
pressure regulator. Use a wrench on the regulator fitting to avoid damage.
3. Install male /2” or /4” flare union adapter to the NPT internal thread of the manual
shut-off valve, taking care to secure the shut-off valve to keep it from turning.
4. The gas supply pressure for checking the regulator setting is 6 in.w.c. (Nature Gas)
and 11 inch.w.c. (LP gas) connect flexible gas line connector to the regulator on the
range. Position range to permit connection at the shut-off valve.
Installation Introduction
5. When all connections have been made, make sure all range controls are in the
position and turn on main gas supply valve.
6. Leak testing of the appliance shall be conducted according to the manufacture’s
instructions. Use some soap water (50% water and 50% soap) or a leak detector at all
joints and connections to check for leaks in the system. Do not use a flame to check
for gas leaks.
7. The appliance must be isolated from the building’s gas supply piping system by
closing its individual manual shut-off valve during any pressure testing of the gas
supply piping system at test pressure equal to or less than 1/2 psig(3.5kPa).
After installation:
Check ignition of cooktop burners.
Check ignition of oven burner.
Visually check tubular burner (oven burner) re-ignition to be sure both rows of burner
ports are relighting each time.
Check for gas leaks at all gas connections( using a gas detector, never a flame).
Check oven bake and convection bake function.
First Use
Conditioning the oven
Conditioning will burn off any manufacturing residues and ensure that you get the
best results right from the start.
1.Insert all the shelves. See ‘Positioning the shelves’ for instructions.
2.Turn on the ventilation hood above your range on high.
3.Heat the empty oven at the highest temperature for:
30 minutes using BAKE
30 minutes using BROIL (some ovens only).
There will be a distinctive smell while you are conditioning the oven. This is normal,
but make sure the kitchen is well ventilated during the conditioning.
4.Once cooled, wipe out the oven with a damp cloth and mild detergent, and dry
Positioning the shelves
Both the sides panel and shelves with safety stop to keep them sliding out of the oven
when pulled forward;
And the front stop prevent the shelves from against hitting the back of the oven
First Use
Insert the shelves
1.Hold the front of both sides of the shelf firmly to keep it in horizontal.
2.Put the shelf on the slot horizontally.
3. Lift the front about 15°upward till the tag of the shelf clear the safety stop of the
side rack.Then lower the shelf horizontally and slide all the way into the oven.Other
shelves can be installed by this way.
Cooktop Use
Cooktop Use
Cooktop Use
Guidelines for using the cooktop burners
There are dual burners have the same low turn-down setting (SIM) for gentle
simmering (620 BTU/hr). Use the SIM setting for melting chocolate and butter,
cooking rice and delicate sauces, simmering soups and stews, and keeping cooked
food hot.
Never leave the cooktop unattended when in use. Boilover causes smoking and greasy
spills that may ignite.
Never allow flames to extend beyond cookware or curl up its sides. This could
discolor and damage the utensil and you may get burned touching a hot handle.
Keep handles out of the way. Turn handles so that they don’t extend over the edge of
the range or another burner that is on.
Take care when deep-frying. Oil or fat can overheat very quickly, particularly on a
high setting.
Make sure that all burner parts are properly in place. Incorrectly or incompletely
assembled burners may produce dangerous flames. See‘Replacing the burner parts’
in ‘Care and cleaning’.
Keep the burners clean. Especially after a spill or boilover, make sure you clean the
affected burners before using them again. Food residue may clog the igniter and the
notches of the flame spreader, stopping the burner from functioning correctly. See
‘Care and cleaning’ for instructions.
Check that the burner flames are regular. They should be blue with no yellow tipping,
and burn without fluttering all around the burner cap. If not, see ‘Troubleshooting’
for advice.
Cooktop Use
Surface Burner Ignition
To light the top burners, push and turn the appropriate control knob counter clockwise
to the “HI” position. You will hear a clicking noise – the sound of the electric
spark igniting the burner. Once burner ignition has been achieved, then turn the
burner control knob to adjust the the desired heat setting.
When one burner is turned to the “HI” position, the burner igniters will
park. Do not attempt to disassemble or clean around any burner while another burner
is on. Do not touch any burner cap, burner base, or igniter while the igniters are
Simmer and Boil
1. A smaller flame will give the best simmer results. Small flames offer precise
cooking performance for delicate foods, keeping food warm, melting chocolate or
butter, and for cooking that need to cook over low heat for a long time.
2. The highest (larger) flame settings provide the maximum heat that is available on
your range. This setting should be used for heavy cooking loads such as water boiling
or pasta cooking.
Cooktop Use
Flame Size
When you select the flame size, watch the flame when you turn the knob.
Any flame larger than the bottom of the cookware is wasted.
The flame should be steady and blue in color. Foreign material in the gas line may
cause an orange flame during initial operation.
Power Failure
If the gas does not ignite within four seconds, turn off the valve and allow at least five
minutes for any gas to dissipate. Repeat the lighting procedure.
If the power fails, it is not capable of being safely placed in operation and user that no
attempt should be made to operate during power failure.
To prevent the cooktop from discoloring or staining, clean cooktop after each use, and
wipe up acidic or sugary spills as soon as the cooktop has cooled.
The sealed burners of your range are not sealed to your cooktop and are designed to
be removed. Boil overs or spills will not seep underneath the cooktop. The burners
should be cleaned after each use.
Burner Grates
The grates must be properly positioned before cooking. Improper installation of the
grates may result in scratching of the cooktop and / or poor combustion.
Oven Use
Oven burner use
Oven Temperature
OFF b r
OFF b r o
30 0
35 0
3 00
35 0
To light the oven burner, push and turn the appropriate control knob counter
clockwise to the (150℉~500℉)position. You will hear a clicking noise – the
sound of the electric spark igniting the burner. Once burner ignition has been achieved,
then turn the burner control knob to adjust the the desired heat setting.
Broil burner use
OFF b r o
1 50
3 00
35 0
To light the broiler burner, push and turn the appropriate control knob clockwise to
the broil position. You will hear a clicking noise – the sound of the electric spark
igniting the burner. Keep pressing about 4 seconds until the burner ignition has been
Oven Use
Oven cooking guidelines
Do not block the ducts on the rear of the range when cooking in the oven. It is
important that the flow of hot air from the oven and fresh air into the oven burner
never be interrupted. Avoid touching the vent opening or nearby surfaces during oven
or broiler operation--they may become hot.
Use all the oven modes with the oven door closed.
Never use aluminum foil to cover the oven shelves or to line the floor of the oven.
The trapped heat can irreversibly damage the enamel and may even cause fire.
Do not place water, ice, or any dish or tray directly on the oven floor, as this will
irreversibly damage the enamel.
Do not cover the slotted grid of the broil/roast pan with aluminum foil. This will catch
the grease and could cause fire.
Do not use plastic wrap or wax paper in the oven.
For food safety reasons, do not leave food in the oven for longer than two hours
before and after cooking or defrosting. This is to avoid contamination by organisms
which may cause food poisoning. Take particular care during warmer weather.
According to the United Sates Department of Agriculture: DO NOT hold foods at
temperatures between 40ºF to 140ºF more than 2 hours. Cooking raw foods below
275ºF is not recommended.
Never cover any slots, holes or passages in the oven bottom or cover an entire rack
with materials such as aluminum foil. Doing so blocks air flow through the oven
and may cause carbon monoxide poisoning.
Aluminum foil lining may also trap heat, causing a fire hazard.
Oven Use
Oven Function
Natural Airflow Bake
Occurs when heat is transferred into the oven from the bake burners in the bottom of
the oven cavity. Heat is then circulated by natural airflow. This is a traditional bake
Infrared Broil
The broil burner is located at the top of the oven. This burner heats the metal screen
until it glows. The glowing screen produces the infrared heat, searing the outside of
broiled foods and sealing in juices.
Convection Bake
Heat is transferred from the bake burners in the bottom of the oven cavity to the oven
cavity itself. The convection fan in the rear of the oven then circulates it. This
convection process provides more even heat distribution throughout the oven cavity.
Multiple rack use is possible for the largest baking job. Convection cooking is faster,
can be accomplished at lower temperatures and provides more even temperatures than
with regular cooking.
Position the oven bottom cover and the oven shelf/shelves before using oven. And
remove any unused shelves and baking utensils from the oven.
Preheat the oven to the temperature stated in the recipe before most baking.
Depending on the temperature and the size of the oven, preheating will take around
15-20 minutes.
Arrange pans and food items evenly on the shelves. Make sure pans do not touch each
other or the sides of the oven. When baking a single item, always center the item on
the oven shelf. If baking on multiple shelves, make sure you stagger items on the
shelves so that one is never directly above another.
CONVECTION, either reduce the temperature stated in the recipe and leave the
baking time unchanged, or reduce the baking time by several minutes and leave the
temperature unchanged. For foods with a baking time of over an hour, reducing both
the temperature and time slightly may give the best results.
Dark metal baking pans or those with a dull finish absorb heat faster than shiny pans,
and are excellent for pies and breads, or anything that needs browning or a crisper
A shiny finish may work best for foods that require lighter, delicate browning (e.g.
cakes and cookies), as it reflects some heat and gives a less intense baking surface.
Avoid opening the oven door frequently during baking.
Oven Use
Convection Roast
The convection fan circulates the heated air evenly over and around the food. Using
the cover and broiler pan provided, heated air will be circulated over the around the
food being roasted. The heated air seals in juices quickly for a moist and tender
product while, at the same time, creating a rich golden brown exterior. When
convection roasting, it is important that you use the broiler pan for best convection
roasting results. The pan is used to catch grease spills and has a cover to prevent
grease splatter.
Use the broil/roast pan and slotted grid supplied with the range when roasting,
elevating the meat on a metal roasting rack. This allows hot air to circulate around the
meat, giving a more even browning and a result similar to a rotisserie. A suitable
roasting rack can be purchased through your HRG by the distributer or Customer
When roasting larger items like a whole turkey, use only the pan and grid for greater
Convection Defrost
With temperature control off, a motorized fan in the rear of the oven circulates air.
The fan accelerates natural defrosting of the food without heat. To avoid illness and
food waste, do not allow defrost food to remain in the oven for more than two hours
without being cooked.
To thaw uncooked frozen food, set the oven temperature to 100-150°F . Once thawed,
cook the food immediately and do not refreeze.
To prevent liquid from thawing food dripping on the oven floor, be sure any
uncooked food is tightly wrapped in foil and/or placed in a container.
Convection Dehydrate
With the temperature control on 175 F,warm air is radiated from the bake burners in
the bottom of the oven cavity and is circulated by a motorized fan in the rear of the
Over a period of time, the water is removed from the food by evaporation. Removal
of water inhibits growth of microorganisms and retards the activity if enzymes.
Oven Use
Broiler Operation
Note:Door must be closed during broiler operation.
Broiling is a method of cooking tender cuts of meat directly under the infrared broiler
in the oven. Broiling in the oven is accomplished with the oven door closed. It is
normal and necessary for some smoke to be present to give the food a broiled flavor.
If you open the oven door to check the food, have it open for as short a time as
possible. This is to prevent the control panel from overheating.
Use both the broil/roast pan and slotted grid supplied. The grid helps to reduce
smoking and splatter by letting grease drip into the bottom of the pan, away from
intense heat. To prevent food sticking, spray the grid with a light coating of non-stick
cooking spray.
Preheating is suggested when searing rare steaks (Remove the broiler pan before
preheating with the infrared broiler. Foods will stick on hard metal). To preheat, turn
the “Oven” selector knob to the “Broil” position. Wait for the burner to become hot,
approximately 2 minutes. Preheating is not necessary when broiling meat well-done.
To Broil
Broil one side until the food is browned; turn and cook on the second side. Season and
serve. Always pull the rack out to the “stop” position before turning or removing
Setting Broil
The “Oven” selector knob controls the Broil feature. When broiling, heat radiates
downward from the oven broiler for even coverage. The Broil feature temperature is
500 F (260℃).
The broil pan and insert used together allow dripping grease to drain and be kept
away from the high heat of the oven broiler. DO NOT use the broil pan without the
DO NOT cover the broil pan insert with foil. The exposed grease could catch fire.
To set the oven to Broil:
1. Place the broiler pan insert on the broiler pan. Then place the food on the broiler
pan insert.
2. Arrange the interior oven rack and place the broiler pan on the rack. Be sure to
center the broiler pan and position directly under the broil burner. If preheating the
broil burner first, position the broiler pan after the broil burner is preheated.
3. Turn selector knob to Broil.
The oven indicator light will remain on until the selector knob is turned to the off
position or the temperature control cycles off.
Oven Use
Broiling guidelines
Choose a suitable shelf position. To ensure that meat is cooked through rather than
just browned on the outside, broil thick pieces of meat and poultry on shelf positions 2
or 3. Use shelf position 4 for thinner items that need less cooking time like steaks,
chops, or hamburger patties.
When finishing off meals by browning the top under the broiler, use metal or
glass-ceramic bakeware. Do not use heatproof glass or earthenware, as these cannot
withstand the intense heat of the broiler.
Center the item in the oven, so that it is directly under the broiler.
Griddle Use
For the models with Griddle
Before Using the Griddle
1. Clean the griddle throughly with warm, soapy water to remove dust or any
protective coating.
2. Rinse with clean water and wipe off to dry with soft, clean, lint-free cloth.
3. A stainless steel cover that is sized to fit on top of the surface when the griddle is
not being used is provided. Please note that the cover must be removed before turning
the griddle on.
4. Make sure the grease tray is under the front edge of the griddle. Position the tray
under the griddle overhang to catch grease or food residue.
Use of the griddle
1. Push and turn the control knob counter-clockwise to the preferred cooking
2. Preheat the griddle for 10-12 minutes.
3. When the griddle is preheated to the desired temperature, the indicator light will
turn on.
4. Butter or cooking oil can be added for more flavor, then plate the food to cook.
The surface of the griddle is hot after use. Please allow sufficient time for the griddle
to cool prior to cleaning.
When using the appliance or the first time. The oven and broiler burners should be turned on to
burn off the manufacturing oils. Turn the oven on to 450 F(230 C) for 20 to 30 minutes.
Then turn the oven control knob to “Broil” for the same length of time. It is
recommended to turn on the ventilator above the range at this time.
Must disconnect the electrical supply before servicing or cleaning the appliance.
Failure to follow this advice may result in injury or death.
Care and cleaning
Read these cleaning instructions and the Do not use aerosol cleaners until the
‘Safety and warnings’ section before range has completely cooled. The
you start cleaning your range.
propellant substance in these cleaners
could catch fire in the presence of heat.
Before cleaning or removing any part,
make sure that everything on the range Do not let soiling or grease accumulate
has been turned off.
anywhere in or on the range. This will
make future cleaning more difficult and
Unless suggested otherwise in the chart
may present a fire hazard.
following, allow any part to cool to a safe
temperature before cleaning. If you do Do not use any abrasive or harsh
need to handle a warm or hot part (e.g. cleaners, cloths, scouring pads or steel
grill or griddle), take extreme care. Wear wool. These will scratch your range and
long protective mitts to avoid burns from damage its appearance.
steam or hot surfaces.
Do not use a steam cleaner to clean any
Try using any cleaner on a small area part of the range.
first, to ensure it doesn’t stain.
See the pages following this chart for
Do not perform any cleaning or
instructions on removing and replacing
maintenance on parts not specifically
different parts of the range for cleaning or named in the chart below. If in doubt,
contact Customer Care.
To help you identify any parts, see Do not lift the black grill and griddle
illustrations in section ‘Introduction’ frames off the cooktop.
and after this cleaning chart.
Care and Cleaning
Parts Care and Cleaning
Burner caps and brass flame spreaders
Check that the burner is turned OFF and allow it to cool.Lift off the burner cap and
brass flame spreader.Wash them in hot soapy water, rinse, and dry.
Use a stiff nylon brush or straight-ended paper clip to clear the notches of a flame
spreader.Replace the flame spreader and burner cap correctly.
To avoid electrical shock or burns, turn off controls and ensure the cooktop is cool
before cleaning.
Before cleaning the cooktop, ensure that all burners are turned off and that all
components are cool enough to safely touch.
Do not use harsh or abrasive cleaning agents, waxes, polishes, or commercial cooktop
cleaners to clean the cooktop.
Use only a sponge, soft cloth, fibrous or plastic brush, and nylon pad for cleaning.
Always dry components completely before using the cooktop.
Control Panel, Door Handle, Control Housing
Clean the control panel, door handle and control housing with a solution of mild
detergent and warm water.
Do not use abrasive cleaners or scrubbers; they may permanently damage the finish.
Dry the components with a soft, lint-free cloth.
Side racks
Pre-soak any stubborn, burnt-on soiling, then clean with a solution of mild detergent
and hot water and wipe dry with a microfiber cloth.
Alternatively, clean these in the dishwasher.
Oven shelves
To remove stubborn or ‘baked-on’ soiling, scrub with a dampened, soap-filled, nonmetal, non-abrasive pad, then wipe dry.
Apply a chrome cleaner with a damp sponge or cloth following manufacturer
Wipe and dry.
Broil/roast pan and slotted grid
Pre-soak any stubborn soiling in a solution of mild detergent and hot water.
Wash by hand or in a dishwasher.
Care and Cleaning
Bake and broil burners
Do not clean these parts. They self-clean during normal use.
Porcelain Surfaces
Clean oven interior and inner door liners with a solution of mild detergents and hot
water. Rinse and dry with a soft, lint-free cloth. Do not use abrasives or commercial
oven cleaners.
Oven Window
Clean all glass surfaces with a solution of mild detergent and hot water. Use a mild
glass cleaner to remove fingerprint or smears.
Dry completely with a soft, lint-free cloth.
Oven door gasket
Avoid cleaning this part. If you need to remove large food particles off it, proceed as
1.Dampen a sponge with clean hot water.
2.Gently wipe off the soiling, but do not rub.
3.Press a dry towel gently on the gasket to dry.
Do not use any cleaning agent on the gasket.
The gasket is essential for a good seal. Take care not to rub, displace, or damage it.
Stainless steel surfaces cleaning
Do not use any cleaning product with chlorine bleach.
Do not use a steel wool pad; it will scratch the surface.
Use a hot, damp cloth with a mild detergent.
Use a clean, hot, damp cloth to remove soap. Dry with a dry, clean cloth.
Care and Cleaning
Replacing the burner parts
burner cap
Inner burner base
Outer burner head
Outer burner base
burner cap
Outer burner head
Outer burner base
Burner base cup
Removing and replacing the oven door
Do not lift the oven door by its handle. Doing so may damage the door.
Make sure the oven and the door are cool before you begin to remove the door.
Before removing the door, make sure there is a large enough clear, protected surface
in the kitchen to rest the door on.
Take care, the oven door is heavy!
When replacing the burners, make sure that the two locating pins on the bottom of the
brass flame spreader are properly aligned with the locating pin holes on the top of the
simmer ring.
Incorrect alignment will produce a potentially dangerous flame and poor burner
Care and Cleaning
Removing the oven door
1. Open the door fully.
2. Open the levers fully on both sides.
3. Holding the door firmly on both sides,
gently close it about halfway.
4. Disengage the hinges and remove the
door, place on a protected surface.
Care and Cleaning
Replacing the oven door
1. Hold the door firmly in an
approximately halfway open position.
2.Insert the hinge tongues into the slots,
making sure that the notches on both
sides drop into place as shown.
3. Open the door fully.
4. Fully close the levers on the left and
right hinges, as shown, then close the
Care and Cleaning
Replacing the oven light bulb
When replace bulbs, release the glass cover on the lamp holder first, and then remove
the bulb to replace new light bulb.
Trouble shooting
If you can’t find an answer to your problem in the chart below, or if the problem
cannot be fixed, you will need technical help. Contact your Authorized Service Center
or Customer Care.
Possible causes
What to do
Some burners will
not light.
Flames do not burn
burner cap.
Burner parts or igniters may be
wet, dirty, or misaligned.
Check that the burner parts are
assembled. Check that the igniters
are clean and dry. See ‘Care and
cleaning’ for instructions.
Burner flames very
large and yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are
Cooktop is being operated with
the wrong type of gas. Regulator
is not installed, is faulty, or is set
for the wrong type of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire. Remove and carefully
re-install burner bezel and caps.
Ensure that the type of cooktop
matches the natural gas supply.
regulator, or set regulator for
proper gas.
Sparking but no
flame ignition.
continuously after
flame ignition.
Burner flame goes
out at low setting.
The flames have
suddenly gone out.
There is a power
failure – can I still
use the cooktop
Gas shut-off valve is in the
‘OFF’ position.
Power supply polarity is
reversed. Igniters are wet or
Low gas supply pressure. Air
intake holes around knobs are
A draft or a spill
extinguished the flame.
Power outage in your area.
Turn shut-off valve to the ‘ON’
Have polarity corrected. Dry or
clean igniters.
Contact gas company. Remove
No action required. The burner will
detect this and automatically
relight. However,
if there has been a large spill, we
recommend turning the burners off
and cleaning the burners and sump
area. See
‘Care and cleaning’ for instrucions.
The cooktop burners can still be
used. To light them:
1.Holding a lighted match to the
flame spreader, push in on the
counterclockwise to LITE.
2.When the flame is burning all the
way around the burner, you may
adjust the heat.
If the flame is blown out during a
power failure, turn the knob
immediately to OFF, as the burner
will not automatically relight and
gas may escape.
Trouble shooting
Possible causes
What to do
No power supply (oven light
halos do not come on either).
The oven doesn ’ t
work (no heating).
The supply to the house may not
be working or there may be an
outage. Contact your local gas
No gas supply (gas ovens).
One of the oven
lights does not come
on, but the oven
around oven (e.g. on
control panel or top
of oven door.)
Steam coming from
oven vents at the
back of the range.
The convection fan
does not come on in a
Check that the circuit breaker
hasn’t tripped and there is no
power outage in your area. If there
is a power outage, you cannot use
the oven until power has been
The light bulb is loose.
See instructions for ‘Replacing
the oven light bulb’ in section
‘Care and cleaning’. Instead of
replacing the bulb, simply ensure
that it is secure in its socket.
The light bulb has blown.
Replace the bulb. See instructions
for ‘Replacing the oven light bulb’
in section ‘Care and cleaning.’
Food has high moisture content
or local climate (temperature,
humidity) is contributing to
Condenstaion is normal. You can
wipe the drops off the control
panel. If there is frequent or
excessive condensation, make sure
that cabinetry around the range is
Moisture from food evaporating
during cooking.
This is normal, especially if you
are cooking large quantities of
food in the oven using a
Contact your Authorized Service
Center or Customer Care.
Technical fault.
Oven will not heat
Oven settings are not corrected
Follow mode selection and clock
settings as specified in Oven
Operation section of the manual.
Foods over-cooked
or under-cooked
Incorrect cooking
Adjust time, temperature, or rack
‘ Cracking ’ or
‘Popping’ sound.
This is the sound of metal
heating and cooling.
This is normal.
There is a power
failure – can I still
use the oven?
Power outage in your home or
The oven cannot be used until
power is restored.
Warranty and Service
This product has been manufactured by Thorkitchen Corporation,1335 Fortune Bay
Ct,Hoffman Estates IL 60192.
Thorkitchen Corporation disclaims all express warranties except for the following:
This warranty applies to products purchased and located in the United States.
Products purchased or located outside this area are excluded.
The warranty does not apply to damage resulting from abuse, accident, natural
disaster, loss of electrical power to the product for any reason, alteration, outdoor use,
improper installation, and improper operation, repair or service of the product by
anyone other than an authorized Thorkitchen Corporation, service agency or
Warranties and Duration
Full warranty for Parts and Labor: 2 year
Implied warranties terminate upon expiration of the limited warranty. Some states do
not allow limitations on how long implied warranty lasts, so the above limitation may
not apply to your implied warranty.
Thorkitchen Corporation will pay for:
All repair labor and cost of replacement parts found to be defective due to material
and workmanship. Service must be provided by a Thorkitchen Corporation
Authorized Service Agency during normal working hours.
For a Service Agency nearest you, please call 877-288-8099.
Thorkitchen Corporation will not pay for:
This limited warranty does not cover:
1. Service to instruct you on how to use your range to correct house wiring, replace or
repair house fuses. Service to correct the installation of your range.
2. Repairs when your range is used for other than normal, single‐family household
use or when it is used in a manner that is contrary to published user or operator
instructions and/or installation instructions.
3. Cosmetic damage, including chips, dents, scratches or other damage to the finish
of your range, unless such damage results from defects in materials or workmanship
and is reported to Thorkitchen Corporation within 30 days from the date of purchase.
4. Costs associated with the removal from your home of your range for repairs. This
range is designed to be repaired in the home and only in‐home service is covered by
this warranty.
5. Damage resulting from misuse, alteration, accident, abuse, fire, flood, acts of God,
improper installation, installation not in accordance with electrical, or use of
consumables or cleaning products not approved by Thorkitchen Corporation.
6. Service to repair or replace consumable parts. Consumable parts are not included
in the warranty coverage.
7. The removal and reinstallation of your range if it is installed in an inaccessible
location or is not installed in accordance with published installation instructions.
Warranty and Service
8. This warranty is void if the factory applied serial number has been altered or
removed from your range.
9. Repairs to parts or systems resulting from unauthorized modifications made to the
10. Expenses for travel and transportation for product service if your range is located
in a remote area where service by an authorized Hyxion servicer is not available.
The warranty applies to appliances purchased and used for personal, family or
household purposes only. It does not cover appliances used for commercial
Should the appliance be sold by the original purchaser during the warranty period, the
warranty shall extend to the new owner until the expiration date of the original
purchaser’s warranty period.
Warranty and Product Registration
Thorkitchen Corporation is not responsible for incidental or consequential damages.
Under no circumstances will Thorkitchen’s liability exceed the cost that you paid for
the product. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that
vary from state to state. Whenever you call our customer service at 877-288-8099
(THORKITCHEN RANGE) for technical information and parts sales in the United
States or to request service for your appliance, please have your complete model
number and serial number ready. The model and serial number can be found on the
product data plate. Please enter the information requested in the spaces provided.
Model No.___________________
Serial No._____________________
Date of Purchase_____________
Note: You must provide proof of purchased or installation date for in-warranty
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