Whirlpool | WFC9820HW | Use and Care | Whirlpool WFC9820HW Use and Care

Use and Care Guide
Guide d’utilisation et d’entretien
Smart All-In-One Washer and Dryer
Laveuse et sécheuse intelligente combinées
Para obtener acceso
al Manual de uso y
cuidado en español, o para
obtener información adicional
acerca de su producto, visite:
www.whirlpool.com
If you have any problems or questions, visit us at www.whirlpool.com.
Pour tout problème ou toute question, consulter www.whirlpool.ca.
Connect your Smart All-In-One Washer and Dryer with your mobile device
at www.whirlpool.com/connect (in Canada, www.whirlpool.ca/connect)
Connecter votre laveuse et sécheuse intelligente combinées avec votre appareil mobile
à www.whirlpool.ca/connect)
Designed to use only HE
High Efficiency detergents.
W11156987A
W11156988A–SP
Conçue pour l’utilisation
d’un détergent haute
efficacité seulement.
Table of Contents
Table des matières
ALL-IN-ONE WASHER/DRYER SAFETY............................... 2
ACCESSORIES........................................................................ 4
OPERATING INSTRUCTIONS................................................ 5
Control Panel and Features.............................................. 5
Cycle Guides.................................................................... 6
Choosing the Right Detergent...........................................8
Using the Dispensers........................................................9
Using the All-In-One Washer/Dryer.................................10
All-In-One Washer/Dryer Maintenance............................16
INTERNET CONNECTIVITY GUIDE......................................21
TROUBLESHOOTING............................................................22
Manually Unlocking the Door..........................................32
CONNECTED APPLIANCE REGULATORY NOTICES.........33
WARRANTY............................................................................35
ASSISTANCE OR SERVICE................................... Back Cover
SÉCURITÉ DE LA LAVEUSE/SÉCHEUSE TOUT-EN-UN.... 36
ACCESSOIRES...................................................................... 38
INSTRUCTIONS D’UTILISATION......................................... 39
Tableau de commande et caractéristiques.................... 39
Guides de programmes.................................................. 40
Choix du détergent approprié.........................................43
Utilisation des distributeurs.............................................44
Utilisation de la laveuse/sécheuse tout-en-un................45
Entretien de la laveuse/sécheuse tout-en-un..................51
GUIDE DE CONNEXION INTERNET.....................................56
DÉPANNAGE..........................................................................57
Déverrouillage manuel de la porte...................................69
AVIS D’APPLICATION DE LA RÉGLEMENTATION
DE LA CONNEXION DES ÉLECTROMÉNAGERS................70
GARANTIE..............................................................................72
ASSISTANCE OU SERVICE....................... Couverture arrière
ALL-IN-ONE WASHER/DRYER SAFETY
2
3
ACCESSORIES
INSTALLATION & MAINTENANCE
ACCESSORIES
FACTORY CERTIFIED PARTS – these three
words represent quality parts and accessories
designed specifically for your appliance.
Time tested engineering that meets
our strict quality specifications.
FACTORY CERTIFIED PARTS
Accessories designed for your appliance:
Customize your new washer/dryer with the following
genuine Whirlpool accessory. For more information on
options and ordering, call 1-866-698-2538 or visit us at:
www.whirlpool.com. In Canada, call 1-800-688-2002
or visit us at www.whirlpool.ca.
4
15" Pedestal
Color-matched pedestals raise the
washer/dryer to a more comfortable
working height. The large drawer provides
convenient storage.
OPERATING INSTRUCTIONS
Control Panel and Features
5
2
4:28
3:15
What to Wash
REGULAR
Temperature
WARM
1
How to Wash
NORMAL
Spin Speed
EXTRA FAST
3
4
Auto Dry
Dry
6
7
NOTE: The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are
registered, touch the control panel with your fingertip, not your fingernail.
1
POWER BUTTON
2
HOME BUTTON
Touch to power up the washer/dryer.
Touch this button and the LCD screen will show the
home screen, where you can select your cycle, settings,
and options.
3
FAVORITES BUTTON
4
LCD SCREEN
5
REMOTE ENABLE BUTTON
7
6
Stores and accesses your favorite cycles and a history of
your recently run cycles.
Use this screen to select cycle, settings, options, etc.
Download the Whirlpool™ app and follow the instructions to
connect your washer/dryer to your home Wi-Fi network. You
may also visit www.whirlpool.com/connect. In Canada, visit
www.whirlpool.ca/connect. After connecting to WiFi, touch
the REMOTE ENABLE button any time you want to use the
app. Touching this button locks out the LCD screen and you
will be prompted with a message about the washer/dryer
waiting for input from the app. If you want to exit this mode,
touch the REMOTE ENABLE button again.
TOOLS BUTTON
A 2-Liter Bulk Liquid High Efficiency (HE) detergent
dispenser
This bulk dispenser holds up to 67.6 oz (2 L) of liquid
HE detergent.
B 1-Liter Bulk Liquid High Efficiency (HE) detergent/
fabric softener dispenser
This bulk dispenser holds up to 33.8 oz (1 L) of liquid
HE detergent or liquid fabric softener.
Each dispenser holds enough detergent or liquid fabric
softener for many loads of laundry. Each adds the
appropriate quantity to the wash load at the proper time.
See the “Using the Dispensers” section for information
on using the dispenser.
IMPORTANT: Do not use chlorine bleach or powdered
detergent in the bulk dispenser. Powdered detergent
and bleach must be added to the single-load dispenser.
See the “Using the All-In-One Washer/Dryer” section.
Single-Load Dispenser Drawer
The single-load dispenser drawer gives you the
convenience of adding HE detergent, liquid chlorine
bleach, and liquid fabric softener to the wash load at
the proper time. See the “Using the Dispensers” section
for information on using the dispenser drawer.
E
Touch this button to access the tools screen. For more
information, see “Using the All-In-One Washer/Dryer,”
Step 12.
7
START/PAUSE BUTTON
8
DISPENSERS
D
Touch and hold to start, or touch to pause a cycle. When
you start a cycle, the door will lock, the washer/dryer will
sense the load size, and the wash or dry cycle will begin.
Load & Go™ Bulk Dispenser
The Load & Go™ dispenser gives you the convenience
of not having to add HE detergent and fabric softener to the
wash load every time. It also determines the best time and
amount to add the detergent to the load. See the “Using the
Dispensers” section for information on using the dispenser
drawer.
B
A
C
C High Efficiency (HE) detergent compartment
This compartment holds liquid or powdered HE
detergent for your main wash cycle, and automatically
dispenses detergent in the cycle.
D Liquid fabric softener compartment
This compartment holds liquid fabric softener. It
automatically dispenses liquid fabric softener at the
optimum time in the cycle.
E Liquid chlorine bleach compartment
This compartment automatically dilutes and dispenses liquid
chlorine bleach at the optimum time during the first rinse
after the wash cycle. It cannot dilute powdered bleach.
5
Cycle Guides
You can use this washer/dryer to wash only, dry only, or wash and dry. This washer/dryer has a unique user interface to help you
select the best wash cycle for your load. The “What to Wash/How to Wash” layout guides you to the optimal cycle in two easy steps:
First determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine
how you want the washer/dryer to wash them and select the appropriate “How to Wash” selection. Selecting “What to Wash” will
automatically select a default “How to Wash selection,” so selecting a “How to Wash” is optional. See chart below for more details.
What Items Do You Want to Wash?
“What to Wash”
Cycle Selection:
Cottons, linens, and mixed garment loads
Regular
Bright- or dark-colored cottons, linens, and mixed loads
Colors
White fabrics/garments
Whites
Sturdy towels and washcloths
Towels
No-iron fabrics, dress shirts/pants, synthetics, sheer/lacy garments
Delicates
Large items such as small comforters, sleeping bags, jackets, and washable rugs
Bulky Items
How Do You Want to Wash Them?
“How to Wash”
Cycle Selection:
Regular/normal
Normal
Fast
Quick
With fewer wrinkles
Wrinkle Control
Intense cleaning
Heavy Duty
Gentle cleaning with cold water
Cold Wash
Eliminate 99.9% of three common household bacteria
Sanitize with Oxi*
Settings and options shown in bold are default settings for that wash cycle. For best fabric care, choose the cycle, options, and
settings that best fit the load being washed. Always read and follow fabric care labels and laundry product instructions. Avoid tightly
packing the washer/dryer. The washer/dryer will not rinse well or spin correctly if tightly packed. Loading the drum half full or less will
improve washing and drying performance and cycle time. Not all settings are available with each cycle, and some options cannot be
used together.
What
How
Regular
Colors
Basic Options
Additional Options
Temperature
Spin Speed
Drying Options
Soil Level
Pre-Soak
Extra Rinse
FanFresh®
Delay Wash
Normal
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Quick
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Wrinkle
Control
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Heavy Duty
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Cold Wash
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Sanitize with
Oxi*
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
Normal
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Quick
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and
adding a powdered Oxi product in the drum ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi
recommended by the manufacturer. Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
6
What
How
Colors (cont.)
Whites
Towels
Basic Options
Additional Options
Temperature
Spin Speed
Drying Options
Soil Level
Pre-Soak
Extra Rinse
FanFresh®
Delay Wash
Wrinkle
Control
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Heavy Duty
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Cold Wash
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Sanitize with
Oxi*
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
Normal
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Quick
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Wrinkle
Control
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Heavy Duty
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Cold Wash
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Sanitize with
Oxi*
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
Normal
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Quick
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Wrinkle
Control
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Heavy Duty
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Cold Wash
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Sanitize with
Oxi*
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and
adding a powdered Oxi product in the drum ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi
recommended by the manufacturer. Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
7
What
How
Delicates
Bulky Items
Basic Options
Additional Options
Temperature
Spin Speed
Drying Options
Soil Level
Pre-Soak
Extra Rinse
FanFresh®
Delay Wash
Normal
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Quick
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Wrinkle
Control
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Heavy Duty
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Cold Wash
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Sanitize with
Oxi*
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
Normal
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Quick
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Wrinkle
Control
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Heavy Duty
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
Cold Wash
Cold
Cool
Warm
Hot
Off
Slow
Medium
Fast
Auto Dry
Timed Dry
Light
Normal
Heavy
X
X
X
X
*This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and
adding a powdered Oxi product in the drum ensures sanitization. Check recommended wash temperature of your items and use the amount of Oxi
recommended by the manufacturer. Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
Government energy certifications were based on the REGULAR (WHAT TO WHAT), NORMAL (HOW TO WASH), DRYING MODE AUTO DRYING OFF, TIMED DRYING 4 HOURS, DRYING ONLY ON CYCLE - DRYING TEMPERATURE SETTING NON - SELECTABLE.
The as-shipped defaults of REGULAR (WHAT TO WASH), NORMAL (HOW TO WASH), WARM TEMP, SPIN SPEED FAST, DRYING
MODE - AUTO DRYING OFF, TIMED DRYING OFF, DRYING ONLY OFF were not used for energy testing.
Choosing the Right Detergent
About Detergent Concentration
Use only High Efficiency detergents. The package will be marked
“HE” or “High Efficiency.” Low-water washing creates excessive
sudsing with a non-HE detergent. Using non-HE detergent
will likely result in longer cycle times and reduced rinsing
performance. It may also result in component malfunction and,
over time, buildup of mold or mildew. HE detergents should be
low-sudsing and quick-dispersing to produce the right amount
of suds for the best performance. They should hold soil in
suspension so it is not redeposited onto clean clothes. Not all
detergents labeled as High Efficiency are identical in formulation
and their ability to reduce suds. For example, natural, organic,
or homemade HE detergents may generate a high level of suds.
Always follow the detergent manufacturer’s instructions to
determine the amount of detergent to use.
Today’s liquid HE detergents are concentrated. Most brands of
concentrated HE detergent will show the level of concentration
on the bottle.
However, if the detergent bottle does not give the concentration,
it can be easily calculated. Just divide the package size in fluid
ounces by the number of loads. Then refer to the chart below
to find the concentration.
Set the concentration level setting on the washer/dryer by
using the Tools button (see Step 12 in the “Using the All-In-One
Washer/Dryer” section). If you do not get your desired cleaning
results, set the concentration level to a lower concentration
number. If you have excess suds, set the concentration level
to a higher concentration number.
Use only High
Efficiency (HE)
detergent.
8
Concentration
2X
3X
4X
5X
6X
Number of ounces ÷ number of loads
1.5–2.49 (44.4 mL–73.6 mL)
0.9–1.49 (26.6 mL–44.1 mL)
0.7–0.89 (20.7 mL–26.3 mL)
0.5–0.69 (14.8 mL–20.4 mL)
0.3–0.49 (8.9 mL–14.5 mL)
Using the Dispensers
1. F
or automatic dispensing, open the bulk dispenser drawer
using the handle at the base of the washer/dryer. For a single
load, open the single load dispenser drawer at the top left
corner of the washer/dryer and disable the Load & Go™
option.
2. Add laundry products as described below.
3. Slowly close the dispenser drawer. Make sure it is completely
closed.
NOTES:
■■ A small amount of water may remain in the single load
dispenser from the previous wash cycle. This is normal.
■■ See “About Detergent Concentration” for information on
detergent concentration.
■■ When detergent in the dispenser is running low, the display
will show the detergent level (Low).
■■ Add single-dose and Oxi-type boosters to the drum before loading
items. See the “Using the All-In-One Washer/Dryer” section.
Adding HE detergent to dispenser
Adding detergent for a single load
Load & Go™ bulk dispenser
Use only High Efficiency (HE)
liquid detergents. The bulk
dispensers will hold about 67.6 oz
(2 L) or 33.8 oz (1 L) of liquid HE
detergent, depending on dispenser,
or enough for many loads of laundry.
Use only High
Efficiency (HE)
detergent.
Selector
To Fill Bulk Dispeners:
HE detergent
compartment
Use only High Efficiency
(HE) detergent.
Open the dispenser drawer by pulling on the handle at the
base of the washer/dryer. If desired, the bulk dispensers
can be completely removed from the drawer.
Tab
Locate the Load & Go™ bulk
dispenser. Gently pull up on the
tab located on the bulk dispenser
lid to lift the fill door.
Fill to the “MAX” line (see
illustrations at right) with HE
liquid detergent or liquid fabric
softener (1-liter dispenser only).
Close fill door. It will click into place.
“MAX” line
Make sure the concentration setting
is correct (see the “Choosing the
Right Detergent” section).
It is recommended that you rinse
out the Load & Go™ containers when
refilling, when changing detergent
types or concentrations, or when
the washer/dryer will not be used for
an extended period. For instructions
on cleaning the dispenser cartridge,
see the “Washer/Dryer Care” section.
For instructions on changing
detergent concentration,
see Step 12 in the “Using
the All-In-One Washer/Dryer”
section.
Pour a measured amount of HE detergent into detergent
compartment. For powdered detergent, lift the selector
to the high position. For liquid detergent, push down the
selector to the low position.
Do not overfill; adding too much detergent may cause
detergent to be dispensed into the washer/dryer too early.
Powdered detergent:
Lift the selector to the high
position. Add directly to the
compartment.
Liquid detergent:
Push down the selector
to the low position. Add
directly to the compartment.
IMPORTANT:
■■ Disable Load & Go™ dispenser(s) as desired (see Step
12 in the “Using the All-In-One Washer/Dryer” section)
before starting a single load.
■■ Do not add single-dose laundry packet to dispenser
drawer.
9
Using the All-In-One Washer/Dryer
First wash cycle without laundry
Before washing clothes for the first time, set up the Load & Go™
bulk dispenser or add detergent to the single-dose dispenser
(see the “Using the Dispensers” section). Choose the Regular
(what to wash) and Quick (how to wash) cycle and run it without
clothes. Use only HE detergent. This initial cycle serves to ensure
the interior is clean.
2.
Add laundry products, if desired
1. Sort and prepare your laundry
Single-dose laundry packets, Oxi-type boosters, color-safe
bleach, or scented crystals can be added to the drum prior
to adding laundry. When using single-dose laundry packets,
make sure that the bulk dispenser is disabled or off (see
Step 12).
NOTE: Always follow manufacturer’s instructions.
Sort items by recommended cycle, water temperature,
and colorfastness. Separate heavily soiled items from lightly
soiled. Separate delicate items from sturdy fabrics. Treat
stains promptly and check for colorfastness by testing stain
remover products on an inside seam.
IMPORTANT:
n Empty pockets. Loose change, buttons, or any small
object can plug pumps and may require a service call.
n Close zippers, fasten hooks, tie strings and sashes,
and remove non-washable trim and ornaments.
n Mend rips and tears to avoid further damage to items
during washing.
n Turn knits inside out to prevent pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
n Do not dry garments if stains remain after washing,
because heat can set stains into fabric.
n Always read and follow fabric care labels and laundry
product instructions. Improper usage may cause damage
to your garments.
10
3. Load laundry into washer/dryer
Place a load of sorted items loosely in the washer/dryer.
Items need to move freely for best cleaning and to reduce
wrinkling and tangling. If using the drying option, loading
the drum half full or less and not interrupting the drying cycle
by opening the door will improve drying performance and
cycle time. Close the washer/dryer door by pushing it firmly
until the latch clicks.
n Push load fully into the washer/dryer. Make sure no items
are resting on the rubber seal to avoid trapping them
between the seal and the door window.
n Mix large and small items and avoid washing single items.
Load evenly.
n Wash small items in mesh garment bags. For multiple
items, use more than one bag and fill bags equally.
4.
5.Add liquid fabric softener, if desired
Add HE detergent
Load & Go™ Bulk Dispenser
Liquid HE detergent/
fabric softener
bulk dispenser
Liquid HE detergent
bulk dispenser
If the bulk dispenser already contains enough detergent
to wash your load, ensure the Load & Go™ dispenser you
want to use is enabled as described in Step 12. If you need
to add detergent to the bulk dispenser, see the “Using the
Dispensers” section.
OR
Single Load Dispenser Drawer
Single load
liquid
HE detergent
Load & Go™ Bulk Dispenser
If the bulk dispenser already contains enough fabric softener
for your load, ensure the 1-Liter Load & Go™ bulk dispenser
is enabled as described in Step 12. If you need to add
fabric softener to the bulk dispenser, see the “Using the
Dispensers” section.
OR
Single Load Dispenser Drawer
Single load
powdered
HE detergent
Adjust the selector, based on type of HE detergent used
(either liquid or powdered). Add a measured amount of
detergent directly into the detergent compartment. See
“Using the Dispensers” section. Disable the Load & Go™
dispenser(s).
NOTE: Do not add single-dose laundry packets, Oxi-type
boosters, color-safe bleach, or scented crystals to dispensers.
They will not dispense correctly.
Pour a measured amount of liquid fabric softener into liquid
fabric softener compartment. Always follow manufacturer’s
directions for correct amount of fabric softener, based
on your load size. Disable the 1-Liter Load & Go™ bulk
dispenser if not used to dispense detergent.
Fabric softener is always dispensed in the last rinse, even
if Extra Rinse is selected.
IMPORTANT: Do not overfill, dilute, or use more than
the manufacturer-recommended quantity of fabric softener.
Do not fill past the “MAX” line. Overfilling dispenser will
cause fabric softener to immediately dispense into washer/
dryer.
■■ Do not spill or drip any fabric softener onto the clothes.
■■ Do not use liquid fabric softener dispenser balls in this
washer. They will not dispense correctly.
■■ Do not use fabric softener sheets.
11
6.Add liquid chlorine bleach to
single load dispenser, if desired
8. Select wash program/cycle
4:28
3:15
What to Wash
REGULAR
Temperature
WARM
Add liquid chlorine bleach to the bleach compartment.
Do not overfill, dilute, or use more than 2 ⁄ 3 cup (165 mL).
Do not use color-safe bleach or Oxi in the same cycle with
liquid chlorine bleach.
IMPORTANT:
■■ Always measure liquid chlorine bleach. Use a measuring
cup with a pour spout; do not guess.
■■ Do not fill beyond the “MAX” line. Overfilling could
cause garment damage.
■■ Do not use thickened, easy-pour, or no-splash bleach
when running the Clean Washer with affresh® cycle as
excess suds may occur.
■■ Do not add liquid chlorine bleach to the bulk dispenser.
■■ Slowly close dispenser drawers. Make sure the drawers
are closed completely.
if desired†
4:28
3:15
What to Wash
REGULAR
Temperature
WARM
12
Auto Dry
Dry
9. Adjust temperature and spin speed,
to turn on washer/dryer
†Not all options and settings are available with all programs/cycles.
See “Cycle Guides” for available options and settings.
Spin Speed
EXTRA FAST
From the home screen, touch the “What to Wash” area of the
screen to select the program that best matches the items you
want to wash. You may need to scroll down with your finger to
see all of the selections. Touch the desired program to return
to the home screen.
Touch the “How to Wash” area of the screen to select the
program that best matches the method that you would like
to wash those items. You may need to scroll down with your
finger to see all of the selections. Touch the desired program
to return to the home screen.
7. Touch POWER button
Touch until the indicators turn on.
How to Wash
NORMAL
How to Wash
NORMAL
Spin Speed
EXTRA FAST
Auto Dry
Dry
To adjust temperature:
From the home screen, touch the “Temperature” area of
the screen to show the Temperature settings available for
the cycle/program chosen in Step 8. Touch the desired
setting and touch OKAY to confirm that setting.
The recommended wash temperature is preset for each cycle.
Some preset temperatures can be changed. You may select
a different wash temperature based on the level of soil and
type of fabric being washed. For best results, use the warmest
wash water safe for your fabric, following the garment label
instructions. All wash temperatures feature a cold rinse.
To adjust spin speed:
Touch the “Spin Speed” area of the screen to show the
Spin Speed settings available for the cycle/program chosen
in Step 8. Touch the desired setting and touch OKAY to
confirm that setting.
The recommended spin speed is preset for each cycle. Some
preset speeds can be changed.
■■ Faster spin speeds mean shorter dry times, but may
increase wrinkling in your load.
■■ Slower spin speeds reduce wrinkling, but will leave your
load more damp.
Drying Function (Step 10)
To run a dry cycle only:
Load the drum half full or less for optimal drying performance and
cycle time. From the home screen, touch the “Drying Mode” area
of the screen to show the available Drying Mode settings, and
from the Drying Mode screen, after making the Automatic Drying
or Timed Drying choices as mentioned above, touch “DRYING
ONLY ON.” Do not open the door during the drying cycle.
NOTE: The washer will spin at high speed prior to running the
dry cycle.
IMPORTANT:
■■ Do not use dryer sheets.
■■ Do not dry comforters or large blankets.
11. Select options, if desired
†
From the home screen, touch the Options icon (at upper right of
screen) and the Options screen will show Soil Level, Extra Rinse,
Pre-Soak, FanFresh,® and Wrinkle Shield™ selections. Previously
selected “What to Wash” and “How to Wash” options will be
shown on the screen. Touch the screen for each option to
change its setting.
Soil Level Option
The recommended soil level is preset for each cycle. The Soil
Level option allows you to select a Light, Normal, or Heavy soil
level setting. Some preset soil levels can be changed. For heavily
soiled and sturdy fabrics, select the Heavy soil level setting.
For lightly soiled and delicate fabrics, select the Light soil level
setting. Lower soil level settings will help reduce tangling and
wrinkling.
10. Select drying function, if desired
†
4:28
3:15
What to Wash
REGULAR
Temperature
WARM
How to Wash
NORMAL
Spin Speed
EXTRA FAST
Auto Dry
Dry
From the home screen, touch the “Drying Mode” area of
the screen to show the available Drying Mode settings.
From the Drying Mode screen, choose between Automatic
Drying and Timed Drying. For Automatic Drying, touch AUTO
DRY; then touch the screen to choose between Damp Dry,
Dry, and Extra Dry. For Timed Drying, touch TIMED DRY; then
touch the screen to choose from among 60 min, 90 min, 120
min, 180 min, and 240 min. Expect longer drying times than
with traditional vented dryers.
Extra Rinse Option
The Extra Rinse option provides an additional rinse to the
selected cycle.
Pre-Soak Option
The Pre-Soak option can be set either on or off.
FanFresh® Option
The FanFresh® option will periodically tumble the load after the
end of the cycle for up to 12 hours. Touch FAN FRESH to activate
this option. This option is not available when a drying mode
is selected. FanFresh® may be ended at any time by touching
the “X” on the touch screen to the right of the estimated time
remaining.
Wrinkle Shield™ Option
The Wrinkle Shield™ option is only available when a drying mode
is selected, and will periodically tumble the load after the end
of the cycle for up to 12 hours. Wrinkle Shield™ may be ended
at any time by touching the “X” on the touch screen to the right
of the estimated time remaining.
†Not all options and settings are available with all programs/cycles.
See “Cycle Guides” for available options and settings.
13
12. Use Tools button to change
other settings, if desired
The Tools button gives access to many other settings, utility
cycles, preferences, and information. Touch the TOOLS button
to access the Tools screen, which contains the following
(you will need to scroll down with your finger to access
all of the selections).
Load & Go™ Dispenser 1
Touch this icon to access:
Load & Go™ Status Dispenser 1 and choose between:
n Active
n Disabled (1 Cycle)
n Off (Permanently)
Detergent Concentration Dispenser 1 and choose between:
n 2X
n 4X
n 6X
n 8X
Load & Go™ Dispenser 2
Touch this icon to access:
Load & Go™ Status Dispenser 2 and choose between:
n Active
n Disabled (1 Cycle)
n Off (Permanently)
Load & Go™ Content Dispenser 2 and choose between:
n Softener
n Detergent
Once set at Detergent:
Set Concentration Dispenser 2 and choose between:
n 2X
n 4X
n 6X
n 8X
Control Lock
Touch this icon to lock the controls. Swipe up to unlock.
Mute
Touch this icon to mute or unmute sounds.
Utility Cycles
Touch this icon to access the following utility cycles: Drain &
Spin and the Clean Washer with affresh® cycle. Touch the utility
cycle you wish to use and follow the screen prompts.
NOTE: To get a Rinse & Spin cycle, select Drain & Spin and
the Extra Rinse option.
Preferences
Touch to access Times and Dates, Sound Volume, Display
Settings, and Regional. Follow the screen prompts.
WiFi
Press to access Connect to Network, SAID (Smart Appliance
ID) Codes, Mac Address, and WiFi. Follow the screen
prompts.
Info
Touch to access Service & Support, Store Demo Mode,
Restore Factory, WiFi Terms and Conditions, and Software
Terms and Conditions. Follow the screen prompts.
NOTE: All changes to settings will remain in effect until settings
are changed again.
14
13. Touch and hold START/PAUSE
button to begin cycle
Touch and hold the START/PAUSE button to start the cycle.
To pause a cycle in progress, touch the START/PAUSE button
once; then touch again to continue the cycle. To cancel a
cycle, touch the “X” on the touch screen to the right of the
estimated time remaining.
At each stage of the process, you may notice sounds or
pauses that are different from traditional washers.
When Start/Pause is touched the washer will chime, indicating
it is starting. The drum will make a partial turn. The door will
click when it locks. Once the door has locked, the washer will
begin spinning to sense load size. This sensing process will
continue throughout the cycle. After the load size is sensed,
the estimated time based on load size will be displayed and
water will be added. You may hear water flowing through the
dispenser, adding detergent to the load. The actual cycle time
may be lengthened; however, the display will continue to show
the estimated time.
Unlocking the door to add garments:
If you need to open the door to add one or two missed
garments, you may do so when “Add Garment” appears on
the display. The time allowed to add a garment will vary based
on cycle selection and load size.
Touch ADD GARMENT once; the door will unlock once
the washer movement has stopped. This may take several
seconds. Then close the door and touch and hold ADD
GARMENT again to restart the cycle.
Adding items after “Add Garment” is no longer displayed:
Cancel the current cycle. Water will drain and you will need
to reselect the cycle and restart.
14. Touch POWER button to turn off
washer/dryer after cycle ends
The Power button is also used to turn on the washer
before use.
15. Remove garments promptly
after cycle is finished
Setting a delayed start
4:28
3:15
What to Wash
REGULAR
After a wash-only cycle, promptly remove
garments after cycle has completed to avoid
odor and rusting of metal objects on garments.
When unloading garments, pull back the door seal and check for
small items between the tub and the washer/dryer drum.
If you will be unable to remove the load promptly after a washonly cycle, use the FanFresh® option (see Step 11).
After a wash and dry cycle or a dry-only cycle, promptly
remove garments after cycle has completed to reduce wrinkling.
If you will be unable to remove a load promptly, use the Wrinkle
Shield™ option (see Step 11).
NOTES:
n The door will remain locked while the FanFresh® option
is active after a wash-only cycle. To cancel the FanFresh®
option and unlock the door, touch the “X” on the touch
screen to the right of the estimated time remaining.
n This washer/dryer has a tight seal to avoid water leaks.
To avoid odors, leave the door open to allow the washer/dryer
to dry between uses.
n If a dry cycle is interrupted and the load removed before
the cool-down period at the end of the cycle, the load will
be very hot.
Temperature
WARM
How to Wash
NORMAL
Spin Speed
EXTRA FAST
Auto Dry
Dry
Touch POWER until the indicators turn on. From the home
screen, make sure the washer/dryer is set to the correct time
and date (if it is not, see Step 12 for instructions on how to set
the time and date).
Touch the clock icon on the far right portion of the touch
screen. The “Select a start time” screen will show on the
display. Scroll horizontally to select a preferred start time for
your wash or dry cycle. The times will display in 15-minute
increments up to 8 hours. Touch OKAY to set the start time.
The display will return to the home screen and the clock icon
will turn brown.
To delete or modify the delayed start, touch the clock icon
again and follow the screen prompts.
15
All-In-One Washer/Dryer Maintenance
CLEANING THE WASHER/DRYER LOCATION
Keep washer/dryer area clear and free from items that would
block the airflow for proper dryer operation. This includes
clearing piles of laundry in front of the washer/dryer.
WASHER/DRYER CARE
Recommendations to Help Keep Your Washer/Dryer
Clean and Performing at Its Best
1.Always use High Efficiency (HE) detergents and follow the
HE detergent manufacturer’s instructions regarding the
amount of HE detergent to use. Never use more than the
recommended amount because that may increase the
rate at which detergent and soil residue accumulate inside
your washer/dryer which, in turn, may result in undesirable
odor.
2.Use warm or hot water washes sometimes (not
exclusively cold water washes) because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3.Always leave the washer/dryer door slightly ajar between
uses to help dry out the washer/dryer and avoid the
buildup of odor-causing residue.
4.Periodically clean residue from all interior surfaces of the
window. For better care, wipe the entire inside of the door
with a damp cloth.
Cleaning Your Front Loading Washer/Dryer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This
washer/dryer maintenance procedure should be performed,
at a minimum, once per month or every 30 wash cycles,
whichever occurs sooner, to control the rate at which soils
and detergent may otherwise accumulate in your washer/
dryer.
Cleaning the Door Seal
1.Open the washer/dryer door and remove any clothing or
items from the washer/dryer.
2.Inspect the gray-colored seal between the door opening
and the drum for stained areas, soil buildup, or lint. Pull
back the seal to inspect all areas under the seal and to
check for foreign objects or lint.
16
WASHER/DRYER CARE (cont.)
3.If stained areas, soil buildup, or lint are found, wipe down
these areas of the seal using either of the following two
procedures:
a.affresh® Machine Cleaning Wipes Procedure:
i. When the cycle is complete, gently pull back the
rubber door seal and clean the entire surface with the
textured side of an affresh® Machine Cleaning Wipe.
b. Dilute Liquid Chlorine Bleach Procedure:
i. M
ix a dilute bleach solution, using 3/4 cup (177 mL)
of liquid chlorine bleach and 1 gallon (3.8 L) of warm
tap water.
ii. Wipe the seal area with the dilute solution, using
a damp cloth.
iii. Let stand 5 minutes.
iv. Wipe down area thoroughly with a dry cloth and let
washer/dryer interior air dry with door open.
IMPORTANT:
■■ Wear rubber gloves when cleaning with bleach.
■■ Refer to the bleach manufacturer’s instructions for
proper use.
Cleaning the Inside of the Washer/Dryer
This washer/dryer has a special cycle that uses higher water
volumes in combination with affresh® Washer Cleaner or
regular liquid chlorine bleach to thoroughly clean the inside
of the washer/dryer.
IMPORTANT: Do not use thickened, easy-pour, or no-splash
bleach when running the Clean Washer with affresh® cycle as
excess suds may occur.
NOTE: Read these instructions completely before beginning
the cleaning process.
Begin procedure
1.Clean Washer with affresh® Cycle Procedure
(Recommended for best performance):
a.Open the washer/dryer door and remove any clothing
or items.
b.Use an affresh® Machine Cleaning Wipe or a soft,
damp cloth or sponge to clean the inside door window.
c.Add an affresh® Washer Cleaner tablet to the
washer/dryer drum.
d.Do not add the affresh® Washer Cleaner tablet to
the dispenser drawer.
e.Do not add any detergent or other chemical to the
washer/dryer when following this procedure.
f.Close the washer/dryer door.
g. Select the Clean Washer with affresh® cycle.
h.Select the FanFresh® option to help dry the washer/
dryer interior after the cycle is complete.
NOTE: The washer/dryer remembers your last option
selection and will use it for future wash cycles until you
deselect that option. While the fan is on, the washer/dryer
door will lock. To unlock the door, touch POWER.
i.Touch and hold START/PAUSE button to begin the
cycle. The Clean Washer with affresh® Cycle operation
is described below.
WASHER/DRYER CARE (cont.)
2. Chlorine Bleach Procedure:
a.Open the washer/dryer door and remove any clothing
or items.
b.Open the single-load dispenser drawer and add
regular liquid chlorine bleach to the “MAX” line in
both the bleach compartment and the fabric softener
compartment. Either traditional or HE chlorine bleach
can be used.
IMPORTANT: Do not use thickened, easy-pour,
or no-splash bleach as excess suds may occur.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer/dryer
damage over time.
c.Close the washer/dryer door and the dispenser
drawer.
d.Do not add any detergent or other chemicals to the
washer/dryer when following this procedure.
e. Select the Clean Washer with affresh® cycle.
f.Select the FanFresh® option to help dry the washer/
dryer interior after the cycle is complete.
NOTE: The washer/dryer remembers your last option
selection and will use it for future wash cycles until
you deselect that option. While the fan is on, the
washer/dryer door will lock. To unlock the door, touch
POWER.
g.Touch and hold START/PAUSE to begin the cycle.
The Clean Washer with affresh® Cycle operation
is described below.
NOTE: For best results, do not interrupt cycle.
Description of Clean Washer with affresh® Cycle
Operation:
1.The Clean Washer with affresh® cycle will determine
whether clothing or other items are in the washer.
2.If no items are detected in the washer, it will proceed with
the cycle.
a.If any items are detected in the washer, “rL”
(remove load) will be displayed. The door will unlock.
Open washer/dryer and remove any garments from
the washer/dryer drum.
b. Touch POWER to clear the “rL” code.
c. Touch and hold START/PAUSE to restart the cycle.
3. After the cycle is complete, leave the door open slightly to
allow for better ventilation and drying of the washer/dryer
interior.
WASHER/DRYER CARE (cont.)
Cleaning the Dispensers
After using the Clean Washer with affresh® cycle, you may
find some residue buildup in the washer/dryer’s dispensers.
To remove residue from the single-load dispenser, remove
the drawer and wipe the surfaces with an affresh® Machine
Cleaning Wipe or a damp cloth and towel dry either before
or after you run the Clean Washer with affresh® cycle. Use
an all-purpose surface cleaner, if needed.
To remove residue from the Load & Go™ bulk dispenser,
lift the handle on the dispenser housing and pull to remove
it from the washer/dryer cabinet; then rinse the dispenser
thoroughly with running water. Wipe the outside dispenser
surface with an affresh® Machine Cleaning Wipe or a damp
cloth, and towel dry. Use an all-purpose surface cleaner, if
needed.
Replace the dispenser in the washer/dryer cabinet and make
sure that it is correctly seated.
IMPORTANT: Dispensers are not dishwasher-safe.
Cleaning the Outside of the Washer/Dryer
Use an affresh® Machine Cleaning Wipe or a soft, damp
cloth or sponge to wipe up any spills. Occasionally wipe the
outside of your washer/dryer to help keep it looking new. Use
an affresh® Machine Cleaning Wipe or mild soap and water.
IMPORTANT: To avoid damaging the washer/dryer’s finish,
do not use abrasive products.
CLEAN WASHER CYCLE REMINDER
The Clean Washer with affresh® message will flash at the
end of a wash cycle when the washer/dryer has run 30 wash
cycles. This is a reminder to run the Clean Washer with
affresh® cycle.
If the Clean Washer with affresh® cycle is not run, the
message will stop flashing at the end of a wash cycle
after running three more regular wash cycles. After 30 more
wash cycles are completed, the Clean Washer with affresh®
message will again flash at the end of a wash cycle as a
reminder.
17
REMOVING THE DISPENSER
Single Load Dispenser Drawer
Removing the Dispenser
To remove:
1. Pull dispenser drawer out until it stops.
2. Press down on the release tab and pull straight out
to remove the dispenser.
3. Lift off cover panel
by pulling straight up.
CLEANING LOAD & GO™ CONTAINERS
It is recommended that you rinse out the Load & Go™
containers when refilling, when changing detergent types or
concentrations, or when the washer/dryer will not be used for
an extended period.
1. Pull the dispenser drawer out until it stops.
2. Lift out the Load & Go™ containers.
3. Lift the fill lid and flush interior thoroughly with warm water.
4. Allow to air dry.
IMPORTANT: Containers are not dishwasher-safe.
WATER INLET HOSE
To replace:
1. Position cover panel back
onto posts on dispenser.
Apply slight pressure on
cover panel to seat it.
2. Align edges of dispenser
with guides in washer/
dryer; then slide dispenser
back into slot.
18
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses:
■■ Mark the date of replacement on the label with a
permanent marker.
■■ Check that the old washers are not stuck on the washer/
dryer inlet valves.
■■ Use new washers in the new inlet hoses to ensure a
proper seal.
NON-USE AND VACATION CARE
If moving, or not using your washer/dryer for a period
of time, follow these steps:
1. Unplug or disconnect power to washer/dryer.
2. Turn off water supply to washer/dryer to avoid flooding
due to water pressure surges.
HELPFUL TIP: Attach a reminder note to the washer/
dryer to turn the water back on before washer’s next use.
3. Clean the dispensers. See “Cleaning the Dispensers.”
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer/
dryer where it will not freeze. Because some water may stay
in hoses, freezing can damage washer/dryer. If storing or
moving during freezing weather, winterize your washer/dryer.
To winterize washer/dryer:
1. Shut off water faucet, disconnect and drain water
inlet hose.
HELPFUL TIP: Attach a reminder note to the washer/
dryer to turn the water back on before washer’s next use.
2. Remove drain pump filter.
3. Put 1 qt. (1 L) of R.V.-type antifreeze in drum and run
washer/dryer on Normal cycle for about 2 minutes to
mix antifreeze and remaining water.
4. Unplug washer/dryer or disconnect power.
TRANSPORTING YOUR WASHER/DRYER
1. Shut off water faucet. Disconnect and drain water inlet
hose.
2. If washer/dryer will be moved during freezing weather,
follow “Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and from back
of washer/dryer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside drum.
6. Bundle power cord with a rubber band or cable tie
to keep it from hanging to the ground.
IMPORTANT: Call for service to install new transport
bolts. Do not reuse transport bolts. Washer/dryer must
be transported in the upright position. To avoid structural
damage to your washer/dryer, it must be properly set up
for relocation by a certified technician.
REINSTALLING/USING
WASHER/DRYER AGAIN
To reinstall washer/dryer after non-use, vacation, winter
storage, or moving:
1. Refer to the Installation Instructions to locate, level,
and connect washer/dryer.
2. Before using again, run washer/dryer through the
following recommended procedure:
To use washer/dryer again:
1. Flush water pipes and hoses. Reconnect water inlet
hoses. Turn on water faucets.
2. Plug in washer/dryer or reconnect power.
3. Run washer/dryer through Heavy Duty cycle to
clean washer/dryer and remove antifreeze, if used.
Use only HE detergent. Use half the manufacturer’s
recommended amount for a medium-size load.
19
CLEANING THE DRAIN PUMP FILTER/
DRAINING RESIDUAL WATER (cont.)
4. Remove large clumps of lint by hand from the filter and
place lint in a suitable waste container. Remove remaining
residue from the filter by rinsing with water.
CLEANING THE DRAIN PUMP FILTER/
DRAINING RESIDUAL WATER
NOTE: Perform the following procedure occasionally.
1. Open the dispenser drawer by pulling on the handle at the
base of the washer. This will reveal the drain pump filter.
Remove the drawer by releasing the tab on each side.
Drain pump
filter
With your finger, push
down on tab on right side
of drawer, and up on tab on
left side of drawer.
Left side
Right side
2. Place a broad, flat container beneath the drain pump filter
to collect the drain water. Release the black hose from the
hose clip, remove the plug, and drain the hose into the
container. Empty the container. Repeat this procedure if
necessary until all the water has drained. Make sure that
the black hose is completely dry, replace the plug, and
secure the hose in the clip.
NOTE: If water does not drain well, push in hose slightly to
remove any possible kinks.
5. Reinsert the drain pump filter by turning it clockwise.
Make sure to turn it in as far as it will go, with the filter
handle remaining as close as possible to the vertical
position.
6. Replace and close the dispenser drawer. Make sure to
insert both rails simultaneously when replacing the drawer.
You will hear a clicking sound that indicates the rails have
engaged. To ensure proper placement of the drawer, pull
out fully. The drawer should be fully engaged and the rails
locked in place. Make sure the drain hose is secured in the
hose clip and tucked underneath the cutout.
Hose clip
Black hose
ADDITIONAL CLEANING
Gently pull back the rubber door seal and clean any stained
areas, soil buildup, or lint with the textured side of an
affresh® Machine Cleaning Wipe.
3. Lay a cotton cloth beneath the drain pump filter to absorb
any water still in it. Then remove the drain pump filter by
turning it counterclockwise.
20
Internet Connectivity Guide
Get the App and Get Connected
With your mobile device, get the app, connectivity setup instructions, terms of use, and privacy policy at:
www.whirlpool.com/connect
In Canada, visit
www.whirlpool.ca/connect
IMPORTANT: Proper installation of your appliance prior to use is your responsibility. Be sure to read and follow the Installation Instructions
that came with your appliance.
Connectivity requires Wi-Fi and account creation. App features and functionality subject to change. Data rates may apply. If you have any
problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.
You Will Need:
SET UP
A home wireless router supporting Wi-Fi, 2.4Ghz with WPA2 security. If you are unsure of your router’s capabilities,
refer to the router manufacturer’s instructions.
The router to be on and have a live internet connection.
The 10-character Smart Appliance ID (SAID) code for your appliance. The SAID code is either printed on a label on the
appliance or can be found on the LCD screen. Refer to the appliance Use and Care Guide for the location.
Once installed, launch the app. You will be guided through the steps to set up a user account and to connect your appliance. If you have
any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.
21
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Vibration, rocking,
or “walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and
washer/dryer must be level to operate properly. Jam nuts
must be tight against the bottom of the cabinet.
Washer/dryer may not be level.
Check floor for flexing or sagging. If flooring is uneven,
a 3/4" (19 mm) piece of plywood under your washer/dryer
will reduce sound. Do not install washer/dryer on a raised
wooden platform.
See “Level Washer/Dryer” in Installation Instructions.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jean jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle
Guides” and “Using the All-In-One Washer/Dryer.”
The shipping bolts are still in the back
of the washer/dryer.
See “Unpacking Washer/Dryer” in the Installation Instructions.
Door locking or unlocking.
The door will lock, unlock, and lock again. You will hear
three clicks after touching the Start/Pause button. This
is normal.
Objects caught in wash drain system.
Empty pockets before washing. Loose items such as coins
could fall between washer/dryer drum and tub or may block
pump. It may be necessary to call for service to remove items.
Noises
Clicking or metallic noises
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
Gurgling or humming
Washer/dryer may be draining water.
The pump may make a humming sound with periodic
gurgling or surging as final amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
Fill hoses not attached tightly.
Tighten fill hose connection.
Fill hose washers.
Properly seat cold fill hose flat washer.
Drain hose connections.
Check that the drain hose is properly secured to drain pipe
or laundry tub.
Drain pump filter is not properly seated.
Make sure filter is correctly placed in the housing. See
“Cleaning the Drain Pump Filter/Draining Residual Water.”
Drain pump filter is clogged/drain
pump filter hose plug is off or loose.
Clean the drain pump filter (see “Cleaning the Drain Pump
Filter/Draining Residual Water”). Make sure drain pump filter
hose plug is fully seated. If loose, order a replacement plug
(see “Assistance or Service”).
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drain pipe.
Check all household plumbing for leaks (laundry tubs,
drain pipe, water pipes, and faucet.)
Strainer (or nylon stocking) on end
of drain hose is clogged.
Remove strainer/stocking from drain hose.
Water Leaks
Check the following
for proper installation
22
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Water Leaks (cont.)
Water or suds leaking from
door or rear of cabinet
Leaking around door
Not using HE detergent or using
too much HE detergent.
Only use HE detergent. Suds from regular detergents
can cause leaking from the door or rear of cabinet. Always
measure detergent and follow manufacturer’s directions based
on your load requirements.
Using thickened, easy-pour, or
no-splash bleach when running the
Clean Washer with affresh® cycle.
Use affresh® tablet or regular, non-thickened chlorine bleach
when running the Clean Washer with affresh® cycle.
Residue on door window.
Periodically clean the underside of the window to avoid potential
leaks.
Hair, lint, or other debris on inner
Clean inner door window and seal. See “Cleaning the Door Seal”
door window preventing proper seal in the “All-In-One Washer/Dryer Maintenance” section.
with rubber door seal.
Wash Cycle Not Performing As Expected
Load not completely
covered in water
Water level not visible on door
or does not cover clothes.
This is normal for the all-in-one washer/dryer. The washer/dryer
senses load sizes and adds the correct amount of water for
optimal cleaning.
Washer/dryer won’t run
or fill; washer/dryer stops
working
Check for proper water supply.
Both hoses must be attached and have water flowing to the inlet
valves.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hose, which can restrict water flow.
Washer/dryer won’t run
or fill; washer/dryer stops
working (cont.)
Check proper electrical supply.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Do not plug into a GFCI (Ground Fault Circuit Interrupter).
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
23
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Washer/dryer won’t run
or fill; washer/dryer stops
working (cont.)
The load size is being sensed.
After the load size is sensed, the estimated time based on
load size will be displayed and water will be added.
Normal washer/dryer operation.
Washer/dryer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer/dryer pauses for about 2 minutes during certain
cycles. Allow the cycle to continue. Some cycles feature
periods of tumbling and soak.
Washer/dryer may be stopped to reduce suds. Use only a
proper amount of HE detergent.
The washer/dryer door is not
firmly shut.
The door must be closed during operation.
The Load & Go™ bulk dispenser is
not fully seated in the washer/dryer.
Make sure that the Load & Go™ bulk dispenser is fully seated
in the washer/dryer, and that the lid on the bulk dispenser is
firmly closed.
Washer/dryer not loaded
as recommended.
Remove several items, rearrange load evenly in washer/dryer
drum. Close door and touch the START/PAUSE button.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing. Adding
items is only allowed up to a certain point in the cycle.
Do not add more water to the washer/dryer.
Not using HE detergent or using
too much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer/dryer. Always measure detergent,
following manufacturer’s directions based on your load
requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Touch the
START/PAUSE button. Do not add more detergent.
Make sure the Load & Go™ bulk dispenser is disabled if you
are using a single dose of detergent.
Washer/dryer stops during
the program/cycle and a
message appears on the
screen
The program/cycle was interrupted
(for example by the door being
opened).
Make sure the door is closed. Touch the START/PAUSE
button to continue with the program/cycle.
The safety system has been activated.
A failure indicator will light up and/or
the display will show a failure code.
Refer to error codes at the end of “Troubleshooting.”
Water faucets are closed.
Make sure both hot and cold water faucets are open and that
there are no kinks in the inlet hoses.
Washer/dryer not draining/ Drain hose extends into standpipe
spinning; loads are still wet further than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over
drain opening.
The drain hose is clogged, or the
end of the drain hose is more than
49" (1.3 m) above the floor.
Lower drain hose if the end is higher than 49" (1.3 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in the Installation Instructions.
Strainer/stocking on end of drain hose.
Remove strainer/stocking from drain hose.
The drain hose fits too tightly
in the standpipe or is taped
to the standpipe.
The drain hose should be loose, yet fit securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See “Route Drain Hose” in the Installation Instructions.
24
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Washer/dryer not
draining/spinning;
loads are still wet
(cont.)
Using cycles with a lower spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin
speed for your garment.
Washer/dryer not loaded as recommended.
A tightly packed or unbalanced load may not allow the
washer/dryer to spin correctly, leaving the load wetter than
normal. See “Cycle Guides” for load size recommendation
for each cycle.
An unbalanced load prevented the Spin
cycle from activating to avoid damage
to the washer/dryer.
To spin wet laundry, add more laundry items of different sizes
and start the Rinse & Spin program. Avoid small laundry
loads consisting of a few large, absorbent items and wash
different-sized items in one load. Avoid washing single items.
Not using HE detergent or using too much
HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select Rinse & Spin. Do not add
detergent.
Small items may have been caught in the
pump or stuck between the washer/dryer
drum and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
Drain pump filter is dirty.
Clean drain pump filter. See “Cleaning the Drain Pump Filter/
Draining Residual Water.”
Washer/dryer is
spinning clothes
without water
The washer/dryer is measuring the mass
of the dry load.
This measurement is normal and ensures the best cycle time
for your load.
Door locked at end
of wash cycle
Water remaining in washer/dryer after cycle.
Select Drain to remove any water remaining in the washer/
dryer. The door will unlock at the end of the drain.
Door will not unlock
Error code is displayed.
Failure mode will lock the door. Touch the START/PAUSE
button to exit, then wait for the door to unlock.
Water temperature is hotter than
104°F (40°C).
Wait for the water temperature to drop.
Door lock mechanism malfunction.
Perform procedure in “How to Manually Open Door.”
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Incorrect or wrong
wash temperatures
Both inlet hoses must be attached to both washer/dryer and
faucet, and have both hot and cold water flowing to inlet
valves.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
25
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Load not rinsed
Improper water supply connection.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer/dryer may be clogged.
Remove any kinks in the inlet hoses.
Not using HE detergent or using
too much HE detergent.
The suds from non-HE detergent can cause the washer/dryer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Washer/dryer not loaded
as recommended.
Avoid tightly packing the washer/dryer. The washer/dryer will not
rinse well if tightly packed. Load with dry items only. See “Cycle
Guides” for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer/dryer has started.
Load is wrinkled, twisted,
or tangled
The load may be out of balance.
When load imbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item, such as
a rug or jeans jacket, with a few extra items.
The load needs additional rinses.
Most cycles allow for the option of additional rinses. See “Cycle
Guides” and Step 11 in “Using the All-In-One Washer/Dryer” for
additional rinse options.
Washer/dryer not loaded
as recommended.
Add load loosely. Items need to move freely to reduce wrinkling
and tangling. See “Cycle Guides” for load size recommendations
for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Spin speed too high for load.
Select a lower spin speed. Note that items will be wetter than
when using a higher spin speed.
The washer/dryer is not unloaded
promptly.
Unload the washer/dryer as soon as it stops or use the FanFresh®
option if you will not be able to unload the washer/dryer at the end
of the cycle.
Not choosing the right cycle
for the load being washed.
Choose the “Delicates” What to Wash cycle selection or another
cycle selection with a low spin speed to reduce wrinkling.
Washer/dryer not loaded
as recommended.
Add load loosely. Items need to move freely for best cleaning.
See “Cycle Guides” for load size recommendations for each cycle.
Add only one or two garments after washer/dryer has started.
26
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Hard water or high level of iron
(rust) in water.
You may need to install a water softener and/or iron filter.
Fabric softener dispensing
ball used.
Dispensing balls will not operate correctly with this washer/dryer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used
for low-speed cycle.
Consider using liquid detergent.
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Not cleaning or
removing stains
(cont.)
Not using correct cycle for fabric type.
Use a warmer wash temperature to improve cleaning.
If using a What to Wash cycle selection paired with the “Quick”
How to Wash cycle selection, wash only a few items.
Use the “Heavy Duty” How to Wash cycle selection for tough
cleaning.
Add an extra rinse for heavily soiled loads.
Not using dispensers/
dispensers not loaded properly.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Make sure that the Load & Go™ bulk dispenser liquid detergent
dispenser is not empty.
Avoid overfilling.
Do not add products other than those specified directly to load.
Odors
Dispense cartridge is empty.
Fill dispense cartridge to the “MAX” line with HE liquid detergent.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Monthly maintenance not done
as recommended.
Run the Clean Washer with affresh® cycle monthly or every
30 wash cycles. See “Washer/Dryer Care” in the “All-In-One
Washer/Dryer Maintenance” section.
Unload washer/dryer as soon as cycle is complete. Use the
FanFresh® option if load cannot be removed immediately
after the wash is complete.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See the “Using the All-In-One Washer/Dryer” section.
Fabric damage
Door not left open after use.
This washer/dryer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer/dryer to dry
between uses.
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer/
dryer is tightly packed.
Avoid tightly packing the washer/dryer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer/dryer has started.
Fabric damage can occur if washer/
dryer door is closed on an item,
trapping it between the door window
and the rubber seal.
Do not overfill the washer/dryer.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Push wash load fully into the washer/dryer.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
27
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Wash Cycle Not Performing As Expected (cont.)
Gray whites, dingy colors Load not sorted properly.
Incorrect dispenser
operation
The transfer of dye can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
Wash temperatures too low.
Use hot or warm temperatures if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate
dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used
in bleach compartment.
Use only liquid chlorine bleach in the bleach compartment.
Water in dispenser after cycle has
finished.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly.
Be sure laundry packet is added to washer/dryer drum before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Cycle time changes
or cycle time too long
Normal washer/dryer operation.
The cycle times vary automatically based on your water
pressure, water temperature, detergent, and clothes load.
The options you select will also affect the cycle times.
Excessive suds in washer/dryer.
When excessive suds are detected, a special suds routine
automatically starts to remove extra suds and ensure proper
rinsing of your garments. This routine will add time to the
original cycle.
Load may be out of balance.
When load unbalance occurs, a washing process will start
to redistribute the load. This extends the cycle time. Avoid
washing single items. Balance a single item, such as a rug
or jeans jacket, with a few extra items.
Not using correct cycle
for load type.
A What to Wash cycle selection paired with a “Quick” How
to Wash cycle selection is designed for smaller load sizes
(2–4 items) of lightly soiled garments.
When using a What to Wash cycle selection paired with the
“Quick” or “Delicates” How to Wash cycle selections, you should
wash small loads. This ensures a gentle wash for your garments
without increasing cycle times.
28
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Drying Operation
Drying cycle will not run
Door not closed completely.
Make sure the washer/dryer door is closed completely.
Start/Pause button not touched
firmly.
Touch the START/PAUSE button firmly.
Drain pump filter not in place
or clogged.
Clean the drain pump filter. See “Cleaning the Drain Pump Filter/
Draining Residual Water.” Place drain pump filter back in washer/
dryer and make sure it is properly seated.
Household fuse is blown or circuit
breaker has tripped.
There may be two household fuses or circuit breakers for the
washer/dryer. Check that both fuses are intact and tight, or that
both circuit breakers have not tripped. Replace the fuses or reset
the circuit breaker. If the problem continues, call an electrician.
Incorrect power supply.
Electric dryers require 240 volt power supply. Check with
a qualified electrician.
Wrong type of fuse.
Use a time-delay fuse.
Water supply to washer/dryer
not connected and turned on.
Connect the water supply to the washer/dryer and turn it on.
The drying cycle will not run unless the water supply is
connected and turned on.
Dry cycle not selected.
Select drying function (see Step 10 in “Using the All-In-One
Washer/Dryer”).
A small object caught between
the edges of drum.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
Washer/dryer isn’t properly leveled.
The washer/dryer may vibrate if not properly installed. See
Installation Instructions. All four washer/dryer feet should be
in firm contact with the floor.
Clothing is balled up in washer/dryer.
When balled up, the load will bounce, causing the washer/dryer
to vibrate. Separate the load items and restart the washer/dryer.
Load is packed tightly.
Loading drum half full or less will improve drying performance.
Clothes are not drying
satisfactorily or drying
times are too long
The load is too large and heavy
to dry quickly.
Separate the load to tumble freely. Loading drum half full or
less will improve drying performance and cycle time. Run a high
speed spin cycle.
Lint on load
Area under door seal is clogged with
lint.
Gently pull back the rubber door seal and clean lint with the
textured side of an affresh® Machine Cleaning Wipe.
Drain pump filter is clogged with lint.
Clean the drain pump filter. See “Cleaning the Drain Pump Filter/
Draining Residual Water.” This procedure should be performed
occasionally.
The load was not removed from
washer/dryer at the end of the drying
cycle.
Remove garments promptly at the end of the drying cycle,
or use the Wrinkle Shield™ option (see “Using the All-In-One
Washer/Dryer”).
The washer/dryer was tightly packed.
Dry smaller loads that can tumble freely. Loading drum half full
or less will improve drying performance and cycle time. Results
may also vary depending on fabric type.
Load removed before cool-down
portion of cycle is complete.
Allow the drying cycle to complete the cool-down portion of the
cycle before removing the load. If you cancel the cycle before
the cool-down portion of the cycle and immediately remove the
load, it will be very hot.
Unusual Noise
Rattling or vibrating noise
Loud humming
or increased noise
during cycle
Drying Results
Dried loads are wrinkled
Load too hot
29
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Error Code Appears in Display
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
F0E1
Load detected
in Clean Washer
with affresh® cycle
Items detected in the washer/dryer
when running a Clean Washer with
affresh® cycle.
Remove load and restart the Clean Washer with affresh® cycle.
F0E2
Oversuds detection
Excessive suds in washer/dryer.
Washer/dryer is running a suds
reduction routine. Allow the wash
cycle to continue.
Use only HE detergent.
F0E5 (OB)
Off-balance load
detected
Load could be unbalanced or too
large.
Avoid tightly packing the washer/dryer. Avoid washing single
items. Balance a single item with such as a rug or jeans with
a few extra items.
F1E1
Problem detected with the washer/
ACU memory corruption or dryer.
hardware failure/ACU main
relay cannot be opened or
closed
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F1E2
MCU memory corruption
or hardware failure
Problem detected with the washer/
dryer.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F3E1
Analog pressure failure
Problem detected with the pressure
sensor.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F3E2
Wash NTC failure
Open circuit or short circuit fault
detected.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F3E5
Dry NTC failure
Open circuit or short circuit fault
detected. The wash function is still
operable, but the dry function will
not operate.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F3E6
Accelerometer failure
Accelerometer failed self text or
experienced orientation error.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F4E1
Water heater relay failure
Problem detected with the water
heater. There is a water heater relay
short error or feedback failure.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F4E2
Wash heater relay circuit
fault
Wash heater relay is detected as not
closed.
F4E4
Fan drive failure
Dry fan triac open circuit, short circuit, Try resetting the washer/dryer by unplugging it from the outlet
diode mode, or feedback KO fault
and then plugging it back in. If unsuccessful, call for service.
detected.
F5E1
Door switch failure
Problem detected with the door
switch. Door is unlocked during a
cycle when it should be locked.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F5E2
Door cannot be locked
Problem detected with the door lock.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F5E3
Door cannot be unlocked
Problem detected with the door lock.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F5E4 (DR)
Door not open between
consecutive cycles
Door not open between consecutive
cycles.
Open and close the door before restarting the cycle.
30
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Error Code Appears in Display (cont.)
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
F6E1
Communication lost with
MCU
Communications problem between
ACU and MCU.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F6E2
Communication lost with
ACU
Communication missing from ACU to
HMI.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F6E3
Communication lost with
HMI
Communication missing from HMI to
ACU.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7E2
Motor control over
temperature or over
current fault or motor
drive/motor control driver/
motor control DC bus
failure
Problem detected with motor control
over temperature or over current.
Also possible MCI internal failure,
motor error designed by MCU
developer, or MCI DC bus under
voltage.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7E8
Motor temperature max
fault
Motor over temperature detected.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7E9
Locked rotor
MCI locked rotor detected.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7EA
Lost phase fault
MCI motor lost phase detected.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7EC
Overload fault
MCI motor overload detected.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F8E1
No water flow detected/
fill timeout
Washer/dryer may not be connected
to the home water supply. Home
water supply valves may not be
turned on. Inlet hoses to washer/dryer
may be kinked. Inlet valves on
washer/dryer may have failed.
Make sure that the washer/dryer is connected to the home
cold water supply and that the home water supply valve is
turned on. Verify that the inlet hose to the washer/dryer is
not kinked. If problem persists, call for service.
F8E3
Overflow of water
detected/overflow cannot
drain
Inlet valves on washer/dryer are
leaking internally and washer/dryer
cannot drain during overflow.
Call for service.
F9E1
Drain timeout/
drain pump failure
Drain pump filter on washer/dryer
may need to be cleaned. Bellow
drain holes in washer/dryer may
be obstructed. Washer/dryer drain
hose or home drain system may be
obstructed. Drain pump on washer/
dryer may have failed.
Clean drain pump filter on washer/dryer. Check bellow drain
holes in washer/dryer for obstructions. Check washer/dryer
drain hose and home drain system for obstructions. If problem
persists, call for service.
FCE1
Wi-Fi error
HMI cannot communicate with Wi-Fi
module.
Call for service.
31
Manually Unlocking the Door
HOW TO MANUALLY OPEN DOOR (cont.)
2. Locate the locking mechanism on the right-hand side of the
washer/dryer interior about half-way down. Press down on
locking mechanism until the latch is released. The door can
now be opened and the laundry removed, if needed.
Push down
HOW TO MANUALLY OPEN DOOR
Before removing the top of the washer/dryer as described
below, refer to the failure “Door will not unlock” in the
“Troubleshooting” section. The door may unlock by itself after
the failure condition no longer exists.
If the door still cannot be opened, perform the following:
Before Opening Door:
n Turn off and unplug the washer/dryer.
n Close the water faucets.
n Wait until the drum has stopped rotating – never open
the door while the drum is in motion.
n Wait until water and laundry have cooled down when
washing with high temperatures.
Always drain the water before opening the door by:
n Following the instructions in the “Cleaning the Drain Pump
Filter/Draining Residual Water” section.
To Unlock and Open Washer/Dryer Door:
1. Remove the top of the washer/dryer by removing the three
Phillips screws in the back. Slide top back and up.
32
Top
Connected Appliance Regulatory Notices
Federal Communications Commission
(FCC) Compliance Notice
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
1. This device may not cause harmful interference, and
2.This device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
RF Exposure Information
To comply with FCC/IC RF exposure requirements for mobile
transmitting devices, this transmitter should only be used or
installed at locations where there is at least 20 cm separation
distance between the antenna and all persons.
To comply with FCC/IC RF exposure limits for general
population/uncontrolled exposure, the antenna(s) used for this
transmitter must be installed to provide a separation distance of
at least 20 cm from all persons and must not be co-located or
operating in conjunction with any other antenna or transmitter.
Industry Canada (IC) Compliance Notice
This Device complies with Industry Canada License-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference,
2.This device must accept any interference, including
interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more than that necessary for
successful communication.
This radio transmitter IC: 10248A-XPWG3 has been approved by
Industry Canada to operate with the antenna types listed below with
the maximum permissible gain and required antenna impedance for
each antenna type indicated. Antenna types not included in this list,
having a gain greater than the maximum gain indicated for that type,
are strictly prohibited for use with this device.
Antenna
Type
Maximum Permissible
Antenna Gain (dBi)
Required
Impedance (OHM)
Slot
1.76
50
To comply with FCC and Industry Canada RF radiation
exposure limits for general population, the antenna(s) used for
this transmitter must be installed such that a minimum separation
distance of 20 cm is maintained between the radiator (antenna)
and all persons at all times and must not be co-located or
operating in conjunction with any other antenna or transmitter.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence. L’exploitation
est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement.
Conformément à la réglementation d’Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d’un type et
d’un gain maximal (ou inférieur) approuvé pour l’émetteur par
Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l’intention des autres utilisateurs, il faut
choisir le type d’antenne et son gain de sorte que la puissance
isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité
nécessaire à l’établissement d’une communication satisfaisante.
Le présent émetteur radio IC : 10248A-XPWG3 a été approuvé par
Industrie Canada pour fonctionner avec les types d’antenne énumérés
ci-dessous et ayant un gain admissible maximal et l’impédance
requise pour chaque type d’antenne. Les types d’antenne non inclus
dans cette liste, ou dont le gain est supérieur au gain maximal indiqué,
sont strictement interdits pour l’exploitation de l’émetteur.
Type
d’antenne
Gain admissible
maximal d’antenne (dBi)
L’impédance
requise (OHM)
À fentes
1,76
50
Pour satisfaire aux exigences de la FCC et IC d’exposition aux
radiofréquences, une distance de séparation de 20 cm ou plus
doit être maintenue entre cet appareil et des personnes lors de
fonctionnement du dispositif. Pour assurer la conformité des
opérations au plus près que cette distance n’est pas recommandée.
L’antenne utilisée pour ce transmetteur ne doit pas être co-localisés
en conjonction avec toute autre antenne ou transmetteur.
OEM Responsibilities to comply with FCC
and Industry Canada Regulations
The XPWG3 Module has been certified for integration into
products only by OEM integrators under the following conditions:
1.The antenna(s) must be installed such that a minimum
separation distance of 20 cm is maintained between the
radiator (antenna) and all persons at all times.
2.The transmitter module must not be co-located or operating
in conjunction with any other antenna or transmitter.
As long as the two conditions above are met, further transmitter
testing will not be required. However, the OEM integrator is
still responsible for testing their end-product for any additional
compliance requirements required with this module installed (for
example, digital device emissions, PC peripheral requirements, etc.).
IMPORTANT NOTE: In the event that these conditions cannot
be met (for certain configurations or co-location with another
transmitter), then the FCC and Industry Canada authorizations
are no longer considered valid and the FCC ID and IC
Certification Number cannot be used on the final product.
In these circumstances, the OEM integrator will be responsible
for re-evaluating the end product (including the transmitter) and
obtaining a separate FCC and Industry Canada authorization.
End Product Labeling
The XPWG3 Module is labeled with its own FCC ID and IC
Certification Number. If the FCC ID and IC Certification Number are
not visible when the module is installed inside another device, then
the outside of the device into which the module is installed must also
display a label referring to the enclosed module. In that case, the final
end product must be labeled in a visible area with the following:
“Contains Transmitter Module FCC ID: A5UXPWG3”
“Contains Transmitter Module IC: 10248A-XPWG3”
or
“Contains FCC ID: A5UXPWG3”
“Contains IC: 10248A-XPWG3”
The OEM of the XPWG3 Module must only use the approved
antenna(s), which have been certified with this module. The OEM
integrator has to be aware not to provide information to the end
user regarding how to install or remove this RF module or change
RF related parameters in the user manual of the end product.
The user manual for the end product must include
the following information in a prominent location:
“To comply with FCC and Industry Canada RF radiation
exposure limits for general population, the antenna(s) used for
this transmitter must be installed such that a minimum separation
distance of 20 cm is maintained between the radiator (antenna)
and all persons at all times and must not be co-located or
operating in conjunction with any other antenna or transmitter.”
33
Connected Appliance Regulatory Notices (cont.)
Open Source License Usage
The following statements refer to the portions of this software
based in part on FreeRTOS v7.0.2, http://www.freertos.org.
The use of this software is governed by the terms of GNU
General Public License v. 2, which is available at:
http://www.gnu.org/licenses/gpl-2.0.html. A copy of the source
code may be obtained by written request for the software by
name to opensource@whirlpool.com, along with the address
for delivery.
The following statements refer to those portions
of the software copyrighted by Eclipse Foundation, Inc.
Copyright (c) 2007, Eclipse Foundation, Inc. and its licensors.
All rights reserved.
Redistribution and use in source and binary forms, with or
without modification, are permitted provided that the following
conditions are met:
•Redistributions of source code must retain the above
copyright notice, this list of conditions, and the following
disclaimer.
•Redistributions in binary form must reproduce the above
copyright notice, this list of conditions, and the following
disclaimer in the documentation and/or other materials
provided with the distribution.
•Neither the name of the Eclipse Foundation, Inc. nor the
names of its contributors may be used to endorse or promote
products derived from this software without specific prior
written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT
HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
IN NO EVENT SHALL THE COPYRIGHT OWNER OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Portions of this software are copyright (c) Sawtooth Consulting
Ltd. 2006-2015 All rights reserved.
Portions of this software are copyright (c) Arrayent, Inc.
2015 All rights reserved.
34
The following statements refer to those portions of the software
copyrighted by Swedish Institute of Computer Science.
Copyright (c) 2001-2004 Swedish Institute of Computer Science.
All rights reserved.
Redistribution and use in source and binary forms, with or
without modification, are permitted provided that the following
conditions are met:
1.Redistributions of source code must retain the above
copyright notice, this list of conditions, and the following
disclaimer.
2.Redistributions in binary form must reproduce the above
copyright notice, this list of conditions, and the following
disclaimer in the documentation and/or other materials
provided with the distribution.
3.The name of the author may not be used to endorse or
promote products derived from this software without specific
prior written permission.
THIS SOFTWARE IS PROVIDED BY THE AUTHOR “AS IS”’
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE
AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
The following statements refer to those portions
of the software copyrighted by Marvell International Ltd.
Copyright (c) Marvell International Ltd.
All rights reserved.
DISCLAIMER. THIS SOFTWARE IS PROVIDED BY THE
COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS”
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE
COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
WHIRLPOOL® LAUNDRY
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
n Name, address, and telephone number
n Model number and serial number
n A clear, detailed description of the problem
n Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be
addressed without service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide
or visit the “HOW-TOS & FAQS” section of https://www.whirlpool.com/owners.html.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.
In the U.S. and Canada, direct all requests for warranty service to:
Whirlpool Customer eXperience Center
In the U.S.A. call 1-866-698-2538. In Canada call 1-800-807-6777.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.
WHAT IS COVERED
For one year from the date of purchase,
when this major appliance is installed,
operated, and maintained according
to instructions attached to or furnished
with the product, Whirlpool Corporation
or Whirlpool Canada LP (hereafter
“Whirlpool”) will pay for Factory
Specified Replacement Parts and repair
labor to correct defects in materials or
workmanship that existed when this major
appliance was purchased, or at its sole
discretion replace the product. In the event
of product replacement, your appliance
will be warranted by the remaining term of
the original unit’s warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. Service must be
provided by a Whirlpool designated
service company. This limited warranty
is valid only in the United States or
Canada and applies only when the major
appliance is used in the country in which
it was purchased. This limited warranty
is effective from the date of original
consumer purchase. Proof of original
purchase date is required to obtain service
under this limited warranty.
ONE YEAR LIMITED WARRANTY
WHAT IS NOT COVERED
1. Commercial, non-residential, multiple-family use, or use inconsistent with published
user, operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes, or correction of household electrical
or plumbing (e.g., house wiring, fuses, or water inlet hoses).
4. Consumable parts (e.g., light bulbs, batteries, air or water filters, preservation
solutions).
5. Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of your product from natural gas or propane gas or reversal
of appliance doors.
7. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with
products not approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration, or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to appliance
finishes unless such damage results from defects in materials and workmanship and
is reported to Whirlpool within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive
environments, including but not limited to, high salt concentrations, high moisture
or humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an
authorized Whirlpool servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (e.g., trim,
decorative panels, flooring, cabinetry, islands, countertops, drywall) that interfere
with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed, altered,
or not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
10/17
35
Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” or visit www.whirlpool.com/owners.
It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance.
This information will help us to better respond to your request.
If you need replacement parts or to order accessories
We recommend that you use only FSP® Factory Specified Parts.
These parts will fit right and work right because they are made with the same precision
used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts or accessories, go to www.whirlpoolparts.com.
Questions? Call us toll free at 1-866-698-2538 or in Canada call 1-800-688-2002.
Our consultants provide assistance with
In the U.S.A.
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
In the U.S.A. and Canada
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors,
and service companies. Whirlpool designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United
States and Canada.
You can write with any questions or concerns at:
Whirlpool Brand Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
1-866-698-2538
Whirlpool Brand Appliances
Customer eXperience Centre
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
Please include a daytime phone number in your correspondence.
Assistance ou Service
Avant de faire un appel pour obtenir de l’assistance ou un entretient, vérifier la section “Dépannage” ou consulter
www.whirlpool.ca/owners. Cette vérification peut vous faire économiser le coût d’une visite de réparation.
Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.
Lors d’un appel, garder à portée de main la date d’achat et les numéros de modèle et de série de votre appareil.
Ces renseignements nous aideront à mieux répondre à votre demande.
Pour commander des pièces de rechange ou des accessoires
Pour commander des pièces de rechange, nous vous recommandons d’utiliser seulement
des pièces spécifiées par l’usine. Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon
les mêmes spécifications précises utilisées pour construire chaque nouvel appareil WHIRLPOOL.®
Pour trouver des pièces de rechange FSP® ou des accessoires, visiter le www.whirlpool.ca.
Des questions? Composer le numéro sans frais 1-800-688-2002.
Nos consultants fournissent
l’assistance pour :
■
■
■
Procédés d’utilisation et d’entretien.
Vente d’accessoires et de pièces de rechange.
Références aux concessionnaires, compagnies de service
de réparation et distributeurs de pièces de rechange
locaux. Les techniciens de service désignés par Whirlpool
sont formés pour remplir la garantie des produits et fournir
un service après la garantie, partout au Canada.
W11156987A
W11156988A–SP
/
® TM
Pour plus d’assistance
Vous pouvez nous soumettre toute question ou toute
problème en écrivant à l’adresse ci-dessous :
Whirlpool Brand Appliances
Centre pour l’eXpérience de la clientèle
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
Dans votre correspondance, veuillez indiquer un numéro
de téléphone où nous pouvons vous joindre dans la journée.
©2018 Whirlpool. All rights reserved. Used under license in Canada.
Tous droits réservés. Utilisé sous licence au Canada.
06/18
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