Bosch | WAW285H2UC | Use and Care Manual | Bosch WAW285H2UC Use and Care Manual

Bosch WAW285H2UC Use and Care Manual
en-us Use and Care Manual, Installation Instructions
Washer
WAW285H2UC
Welcome to Your New Washer!
Congratulations on your selection of a new Bosch washer
for your laundry needs. We are confident you will enjoy the
superior performance and reliability.
Please do not hesitate to contact our Customer Service
department if you have any questions or comments with
your new washer.
Thank you for choosing Bosch.
Visit our website at www.bosch-home.com/us for more
information and to view a selection of our products.
2
Table of contents
en-usUseandCreManul,InstalionIstrucions
Important information ................................................... 4
Purchase information ........................................................... 4
Customer service ................................................................. 5
Your washing machine is intended for ........................ 6
Safety Definitions .......................................................... 6
IMPORTANT SAFETY INSTRUCTIONS ........................ 7
Introduction to your new washer ................................. 9
Standard features and helpful information ...................... 9
Special features .................................................................... 9
Environmentally friendly use of your washer ................... 9
Dimensions and clearances required ........................ 10
Appliance dimensions ...................................................... 10
Length of power cord and water supply hoses ........... 10
Installation types ................................................................ 10
Installation instructions .............................................. 12
Introduction ......................................................................... 12
Tools needed ..................................................................... 12
Waste disposal .................................................................. 12
Parts provided with your washer .................................... 13
Set up on a pedestal with drawer .................................. 13
Installation checklist .......................................................... 14
Importance of installing on a solid, level floor ............. 14
Remove the transport bolts ............................................. 14
Water connections ............................................................ 15
Leveling the washer .......................................................... 17
Electrical connection ........................................................ 18
Transporting the washer .................................................. 19
Getting to know your appliance ................................. 20
Control panel ...................................................................... 20
Display area ....................................................................... 21
Operating Instructions ................................................ 23
Before using the washer for the first time .................... 23
Before loading your first load of laundry ...................... 23
Using the program selector to choose a wash
program ............................................................................... 23
Selecting optional program settings .............................. 23
Loading the laundry .......................................................... 23
Filling the detergent and additives compartments ..... 24
Starting the program ......................................................... 25
Selecting a different program ......................................... 25
Pausing/Adding a garment to the cycle ....................... 25
Cancel program ................................................................. 25
Program end ...................................................................... 25
Removing laundry/switching the appliance off ........... 26
Home Connect............................................................. 27
Connecting to your home network automatically ....... 27
Connecting to your home network manually ............... 28
Connecting to the Home Connect app ......................... 28
Activating/deactivating Wi-Fi ........................................... 29
Resetting your network settings ..................................... 29
Updating the software ...................................................... 30
Information on data protection ....................................... 30
Declaration of Conformity ................................................ 30
Wi-Fi® Module FCC/IC Statements ............................... 30
Laundry ........................................................................ 31
Preparing the laundry ....................................................... 31
Sorting the laundry ............................................................ 31
Identifying and treating stains ......................................... 32
Laundry detergents and additives ............................. 33
Adding the correct amount of HE detergent ............... 33
Program selection table ............................................. 34
Starching ............................................................................. 35
Dyeing/bleaching .............................................................. 35
Soaking ............................................................................... 35
Optional program settings ......................................... 36
EcoPerfect .......................................................................... 36
Prewash .............................................................................. 36
Rinse Plus ........................................................................... 36
Remote Start ...................................................................... 36
Finish in ............................................................................... 36
Spin Speed ......................................................................... 36
Temperature ....................................................................... 36
SpeedPerfect ..................................................................... 36
Stains ................................................................................... 36
Appliance settings ...................................................... 37
Child lock ............................................................................ 37
Activating setting mode ................................................... 37
Exiting setting mode ......................................................... 37
Cleaning and maintenance ......................................... 38
Cleaning the housing and control panel ...................... 38
Cleaning the drum ............................................................ 38
Descaling the washer ....................................................... 38
Cleaning the detergent dispenser tray ......................... 38
Cleaning the water inlet strainers .................................. 38
Cleaning the drain pump ................................................. 39
Troubleshooting .......................................................... 41
Emergency door lock release ........................................ 41
General Troubleshooting ................................................. 41
Information on the display area ...................................... 44
STATEMENT OF LIMITED PRODUCT WARRANTY .. 45
Bosch Clothes Washer .................................................... 45
3
Additional information on products, accessories, replacement parts and services can be found at
www.bosch-home.com/us and in the online shop www.bosch-home.com/us/store
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Important information
Purchase information
Please take a moment to record the following basic
information about your new Bosch washer.
This information will be helpful in the event you need to
contact Customer Service or would like to order
accessories or replacement parts.
(1U
)'
The E-Nr. (model number) and the FD (serial) number
are found on the rating plate label.
see illustration
The model number includes the slash and a two digit
number (e.g. "/27"). Please be sure to include the final 2
digit number when filling in your model number. This
helps make sure any parts you may need are correctly
matched to your specific machine.
Date of Purchase:___/___/_____
Where Purchased:___________________________
E-Nr. :_________/____ (ex: WAW285H2UC/01)
FD :_______-_______ (ex: 9709|90007)
The manufacturer reserves the right to make changes in
the product or manual without notification.
4
Customer service
Your washer does not require any special care other than
the maintenance and care mentioned in this manual. If
you have a problem with your washer, please consult.
~ Troubleshooting; Page 41
This may save you money. If a technician comes out to
advise you of information that is in the Troubleshooting
table you may be charged.
If problems persist and service becomes necessary,
contact your dealer, installer or an authorized service
center. Do not attempt to repair the appliance yourself.
Any work performed by unauthorized personnel may void
the warranty.
If you are having a problem with your washing machine
and are not pleased with the service you have received,
please follow these steps:
1. Contact your installer or the Authorized Service
Provider in your area and explain to them why you are
not satisfied. This will usually correct the problem.
2. If after working with your installer or service technician
the problem still has not been resolved to your
satisfaction, please let us know either by writing to us
at:
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
or calling us at:
1-800-944-2904
When writing or calling please have the following
information available:
▯ E-Nr. (model number, example: WAW285H2UC/01)
▯ FD (serial number, example: 9709|90007)
▯ Date of Original Purchase (receipt required)
▯ Date Problem Occurred
▯ Explanation of Problem
If writing, please also include a daytime telephone
number and a copy of the sales invoice.
When calling Customer Service, please be ready to
provide the model number E-Nr. and FD serial number.
This information will help provide the best support for
your washer.
Additional information is available at our website.
www.bosch-home.com/us
5
Your washing machine is intended for
▯
▯
▯
▯
Only household use and in a non-commercial
environment.
Use with machine washable textiles only.
Washing with common cold and hot (maximum
140 °F/60 °C) tap water and commercially available
detergents and cleaning products suitable for use in
washing machines.
We recommend HE (High Efficiency) detergents
because they are designed to deliver optimum
performance from your front-loading washer. Not
using HE detergent could cause problems such as
oversudsing, extended cycle periods, or a decrease
in wash performance.
NOTICE: Do not use chlorine bleach! ~ Operating
Instructions; Page 23
Safety Definitions
Important safety information is contained in this manual
and on the warning labels located on your washer.
Standard symbols and headings are used to identify
areas where you should take precautions to avoid injury
or damage. Please take a moment to become familiar
with each of these symbols and what they mean before
proceeding.
9
WARNING
This indicates that death or serious injuries may
occur as a result of non-observance of this warning.
9
CAUTION
This indicates that minor or moderate injuries may
occur as a result of non-observance of this warning.
NOTICE: This indicates that damage to the appliance or
property may occur as a result of non-observance of this
warning.
Tip: This symbol is used to draw the user's attention to
important matters.
6
▯
▯
▯
When measuring all detergents/stain removers/
laundry care products be sure to follow the
manufacturer's instructions.
Children must not do any laundry without supervision.
Keep pets away from the washer.
Set-up conditions:
Ambient temperature: 32-104 °F/0-40 °C
Relative humidity: under 95%
▯ Installation by qualified installers.
▯ Installation in accordance with all regulatory
requirements; if in doubt have the appliance installed
by a specialist familiar with these requirements.
Read the use and installation instructions and all other
information included with the washer and act
accordingly.
Keep all documents for future use.
▯
9
I M P O R T A N T
S A F E T Y
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
I N S T R U C T I O N S R E A D
A N D
S A V E
T H E S E
I N S T R U C T I O N S
WARNING
When properly cared for, your new appliance has been
designed to be safe and reliable. Read all instructions
carefully before use. These precautions will reduce the
risk of burns, electric shock, fire, and injury to persons.
When using appliances, basic safety precautions must
be followed, including those in the following pages.
▯
▯
▯
Examine the appliance after unpacking it. In the event of
transport damage, do not plug it in.
▯
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK,
SERIOUS INJURY OR DEATH WHEN USING YOUR
WASHING MACHINE, FOLLOW BASIC PRECAUTIONS
INCLUDING THE FOLLOWING
▯ Bosch washers are provided with an Use and Care and
Installation Instruction manual. Read and understand
all instructions before using the washing machine.
▯ Do not wash articles that have been previously
cleaned, washed, soaked, or spotted with gasoline, dry
cleaning solvents, other flammable or explosive
substances as they give off vapors that could ignite or
explode.
▯ Do not add gasoline, dry cleaning solvents, or other
flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or
explode.
▯ Under certain conditions hydrogen gas may be
produced in a hot water system that has not been used
for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE.
If the hot water system has not been used for this
length of time, turn on all hot water faucets and let the
water flow out of each faucet for several minutes before
using the washing machine. This will release any
accumulated hydrogen gas. As the gas is flammable,
do not smoke or use an open flame while carrying out
this procedure.
▯ Before the appliance is removed from service or
discarded, remove the door to prevent children from
playing or hiding inside. Also remove the power cord/
plug.
▯ Do not allow anyone to climb, lean or hang on any part
of the washer including any protruding components
such as the appliance door or a pullout shelf.
▯ Use caution when draining hot water from the washer
drum such as during pump maintenance or when using
the emergency door open procedure.
▯ Do not reach into the appliance if the wash drum is
moving.
▯ Do not tamper with the controls.
▯ Do not repair or replace any part of the appliance or
attempt any service unless specifically recommended
in the user manual or in Bosch published user repair
instructions that you understand and have the skills to
carry out.
▯
▯
▯
▯
▯
▯
▯
Always unplug the washing machine from the power
supply before attempting any service. Disconnect the
power cord by grasping the plug, not the cord.
Do not machine wash fiberglass materials (such as
curtains and window coverings that use fiberglass
materials). Small particles may remain in the washing
machine and stick to fabrics in subsequent wash loads
causing skin irritation.
Do not install or store the washer where it will be
exposed to the weather. Hoses and internal parts may
be damaged if exposed to freezing temperatures.
Do not use the washing machine if it has a worn power
cord or loose plug.
The washing machine must only be used for its
intended purpose.
Always
follow
the
fabric
care
instructions
recommended by the clothing manufacturer.
Make sure all water connections to the washing
machine have shut-off valves that are readily
accessible during normal operation of the washer. Turn
off both valves during periods in which the washer is
not in use and before leaving for extended periods
such as vacations to reduce the risk of water damage
in the event of a leak. Turn the valves back on prior to
resuming use of the washer.
Do not operate the washing machine if parts are
missing or broken.
Do not operate the washing machine until you are sure
that:
▯ the washing machine has been installed according
to the Installation Instructions.
▯ all water, drain, power and grounding connections
are in compliance with all local regulations and/or
other applicable regulations and requirements.
Certain internal parts are intentionally not grounded
and may present a risk of electric shock during
servicing. Service Personnel – DO NOT CONTACT the
following parts while the appliance is energized: inlet
valves, drain pump, heat sink of the motor controller,
PCBs.
See the installation instructions in this manual for
grounding requirements.
~ Electrical connection; Page 18
7
9
I M P O R T A N T
S A F E T Y
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
I N S T R U C T I O N S R E A D
A N D
S A V E
T H E S E
I N S T R U C T I O N S
WARNING
WARNINGS FOR CHILDREN
▯ Do not allow children to play on or in the appliance.
Close supervision of children is necessary when the
appliance is used near children.
▯ Make sure to utilize all child lock/safety features of your
appliance, and be sure to turn the appliance Off when
not in use.
▯ Appliances are not intended for use by children,
however when children become old enough to operate
the appliance, it is the responsibility of the parents or
legal guardians to ensure they are instructed in safe
practices by qualified persons.
▯ Keep all laundry aids (including detergents, bleach,
fabric softener, etc.) out of the reach of children.
WARNING
STATE OF CALIFORNIA PROPOSITION 65 WARNINGS
This product can expose you to chemicals including vinyl
chloride, which is known to the State of California to
cause cancer and birth defects or other reproductive
harm. For more information go to
www.p65warnings.ca.gov
SAVE THESE INSTRUCTIONS!
Keep these instructions for future reference and in case
of change of ownership, manual should be conveyed
with the washer.
8
Introduction to your new washer
9
WARNING
RISK OF FIRE, ELECTRIC SHOCK OR INJURY
To reduce the risk of fire, electric shock or injury to
persons, read the IMPORTANT SAFETY
INSTRUCTIONS of this manual before installing or
operating this appliance.
~ IMPORTANT SAFETY INSTRUCTIONS; Page 7
Standard features and helpful information
Thank you for choosing Bosch for your laundry
appliance needs.
Please read and follow the use and care, important
safety instructions and troubleshooting information
contained in this manual. Please retain this manual for
future reference.
Standard features
▯
▯
▯
17.6 lb (8 kg) large drum capacity (for regular cotton
loads).
Low washing and spinning noise levels.
Large door opening featuring 180º opening angle.
Quality tested
Every Bosch washer is thoroughly tested before leaving
the factory. As a result, a small amount of residual water
may remain in the washer drum. We recommend running
the Drum Clean cycle to remove this water prior to
washing your first load of laundry.
~ Before loading your first load of laundry; Page 23
Website
Visit our website at www.bosch-home.com/us for more
information and to view a selection of our products.
About this manual
These operating and installation instructions may apply
to more than one model of washer. Illustrations used may
show details that differ from your particular model.
Read your user manual. It contains valuable information
about safety, installation and operation of your new
appliance.
This can save you time, make it easier to correctly install
and use your washer, and improve your overall
satisfaction with your new appliance.
Special features
▯
▯
Load adjust matches the water and power
consumption to each program according to the
amount of laundry sensed in the drum and the type of
fabric.
The load adjust function runs automatically to keep
energy and water consumption as low as possible.
The water level sensor ensures the water level is
correct for the laundry and the program selected.
The automatic unbalanced load detection system
spins the laundry several times to ensure even
distribution.
If the laundry is not evenly distributed, the spin speed
is reduced, or the laundry may not be spun for
reasons of safety.
In the Wool program, the spin cycle is attempted only
twice in order to prevent felting.
Environmentally friendly use of your
washer
Your new Bosch washing machine is designed to use
water, energy and detergent in a highly efficient way to
help reduce operating costs, conserve resources and
protect the environment.
▯ Utilize the maximum amount of laundry for the
appropriate program.
▯ Avoid using too much detergent.
▯ Wash normally soiled laundry without a prewash.
▯ Save energy and detergent when washing lightly and
normally soiled laundry.
▯ Information about the energy consumption:
The display provides information about the relative
energy consumption in the selected program.
The more indicator lamps light up, the higher the
program's consumption.
This enables you to compare the consumption levels
of the different programs when choosing your program
settings and to decide on an energy- and water-saving
program setting for the selected program.
▯ Energy-saving mode: The display panel lighting goes
out after a few minutes and Start/Pause flashes. To
activate the display, press any button.
Energy-saving mode is not activated if a program is
running.
If Wi-Fi is activated the appliance will not automatically
switch off (automatic switch-off function is
deactivated).
▯ If the laundry will be dried in a dryer afterwards, select
spin speed according to the dryer manufacturer’s
instruction.
9
Dimensions and clearances required
Installation types
Appliance dimensions
Stacked washer and dryer
A Bosch dryer of the same dimensions can be placed on
top of the washer to save space.
Use the special washer-dryer stacking kits (noted in
Bosch Dryer User Manuals) which can be purchased
from customer service or your local dealer.
D
E
%
F
(
+
G
ƒ
ƒ
)
H
*
Label
Dimension
U.S.
&
Metric
a
b
width
23.6 in.
60 cm
depth
25 in.
64 cm
(to front of door)
c
height (minimum*)
33.2 in.
85 cm
height (maximum*)
33.8 in.
86 cm
d
side clearance
15.8 in.
40 cm
(door open 180°)
e
depth
42.5 in.
108 cm
(door open 90°)
Weight approximate gross
164 lbs.
77.2 kg
* height of appliance depends on the extension of the
height adjustable appliance feet.
Length of power cord and water supply
hoses
To left of washer* To right of washer*
U.S.
Metric
Electric power 40 in. 100 cm
cord
Water supply 43 in. 109 cm
hoses
Drain Hose
27 in. 69 cm
* All distances are measured from
facing front of washer.
10
U.S.
55 in.
Metric
140 cm
28 in.
71 cm
46 in.
117 cm
indicated side when
$
'
Clearance requirements (Minimum)
A Both Sides
0.6 in.
1.5 cm
B
Top
6.3 in.
16 cm
C
Rear*
2.5 in.
6.4 cm
D
Front
2.4 in.
6.1 cm
* Rear clearance as close to wall as venting or water
connection will allow. For a stacked installation arrangement a greater rear clearance for the dryer venting is
required.
Ventilation area (Minimum)
E
F
Top
Bottom
63 sq. in.
63 sq. in.
404 sq. cm
404 sq. cm
Vent spacing (actual not minimum dimensions)
G
H
J
K
37 in.
26 in.
3 in.
29 in.
94 cm
66 cm
7.6 cm
73 cm
Stand alone (shown) or Side-by-Side
Under counter (Less Desirable)
(
+
*
(
.
)
)
&
-
$
'
If front of the appliance is covered ventilation openings
must be installed.
E & F are minimum area sizes
E
F
Under counter (Preferred)
63 sq.in.
63 sq.in.
404 sq.cm
404 sq.cm
G & H actual spacing dimensions for min. open area
sizes
G
H
$
3 in.
14 in.
7.6 cm
35.6 cm
&
%
Front of the appliance fully open.
No doors or coverings.
Minimum opening dimensions
A
B
C
28 in.
23.8 in.
35.5 in.
71.1 cm
60.5 cm
90.2 cm
11
Installation instructions
9
WARNING
RISK OF FIRE, ELECTRICAL SHOCK OR INJURY
TO PERSONS
To reduce the risk of fire, electric shock or injury to
persons, read the Important Safety Instructions at
the front of this manual before installing or operating
this appliance.
9
Tools needed
The following tools may be helpful during installation of
your washer.
CAUTION
WASHING MACHINE IS HEAVY
Use additional help and care when lifting and
positioning.
▯
▯
▯
Introduction
Read these installation instructions completely and
carefully before starting to install your new washing
machine. The information contained can save you time
and effort and will help to ensure optimum performance
of your new washer. Be sure to observe all warnings and
cautions.
NOTICES
▯ Frozen hoses can tear or burst. Do not install the
washing machine outdoors or in an area exposed to
freezing conditions.
▯ If the washing machine is located in a room which will
be exposed to temperatures below freezing, or if it is
located in a cabin that is being shut down for the
winter, any residual water in the pump or water inlet
hose(s) must be drained.
▯ Take care not to damage the washing machine. Do
not hold on to protruding parts (e.g. door) when lifting.
Do not push against the appliance door glass due to
risk of damage.
▯ In addition to the safety information listed here, the
local water and electric authorities may have special
requirements that must be followed.
▯ If in doubt, have the appliance installed by an
authorized technician.
▯ Hidden surfaces may have sharp edges. During
service use caution when reaching inside the washer
housing.
These installation instructions are intended for use by
qualified installers. In addition to these instructions, the
installation must comply with:
- for the United States - National Electrical Code, ANSI/
NFPA70 - and latest editions of the State and municipal
and/or local regulations.
- for Canada - Canadian Electrical Code C22.1 - and the
latest editions of the Provincial, Municipal and/or local
regulations.
12
13mm socket for removing the transport bolts.
17mm wrench for adjusting the appliance feet.
Bubble level for leveling the appliance.
Waste disposal
Disposal of Packaging Materials
After unpacking your new appliance dispose of the
protective packaging materials in an environmentally
friendly way. Ask your dealer or inquire with your local
authority regarding currently acceptable means of
disposal.
9
WARNING
WARNINGS FOR CHILDREN
Do not let children play with packaging and
associated parts to avoid risk of choking or
suffocation.
Disposal of Your Old Appliance
Your old appliance can be recycled if it is no longer to be
used. Prior to disposing of your old appliance observe
the following precautions to reduce safety risks.
9
WARNING
TO AVOID RISK OF INJURY OR DEATH, DO THE
FOLLOWING
- after unplugging the old appliance, remove the
electric power cord and dispose of properly.
- remove the door or permanently disable the door
lock to prevent children from being locked inside.
Parts provided with your washer
Washer drum contents
Two AquaShield ® water supply hoses are shipped in
the washer drum. Be sure to remove each of these and
use these new hoses for the installation.
Back side of the washing machine
#
+
3
( Power cord with plug
0 Literature pack; contents:
User manual
▯ Covers
8 Drain hose
@ Elbow to form the hose to fit the drain pipe
▯
H Hot water AquaShield ® hose
P Cold water AquaShield ® hose
NOTICE: If any parts are missing please notify your
dealer immediately.
Set up on a pedestal with drawer
Pedestal item number: WMZ 20490
Mount washer on the pedestal according to the
instructions in the installation kit.
13
Installation checklist
Remove the transport bolts
Review the following list and check off each step as it is
completed during installation.
9
è
Installation Step
Page
If installing to a pedestal (base), complete the base installation before
removing the transport bolts
Completely remove all four shipping
bolts keeping the bolt and bushing
assemblies intact
Connect the water supply hose and
drain hose
Connect the electrical power
Slide the washing machine into its final
location
Level the washing machine (as low as
possible)
Before washing laundry, run the Drum
Clean program
14
14
15
18
17
23
Importance of installing on a solid, level
floor
Your new Bosch washing machine utilizes high spin
speeds to achieve superior water removal from your
laundry resulting in reduced drying time. It is important to
install your washing machine on a floor that will provide
firm support. This prevents the washer from experiencing
excess vibration during spinning that could cause the
washer to move or be noisy.
The installation surface must be solid and level in both
directions. Avoid installing your washer on soft surfaces
such as floors with carpet or foam backed covering
material.
If installing the washer on a wooden floor, observe the
following:
▯ install the washer in a corner for better support if
possible.
▯ if necessary, reinforce the floor by screwing a water
resistant wooden board to the floor (minimum of
1.18 in./30 mm thick).
14
CAUTION
DAMAGE TO THE APPLIANCE OR INJURY
POSSIBLE
▯ The machine is secured for transport with
transport bolts.
Transport bolts that are not removed can damage
the drum during operation of the machine, the
washer will vibrate, and it will be much noisier
during spin cycles if the transport bolts are not
removed before use.
Be sure to remove all 4 transport bolts
completely before first use. Keep the transport
bolts.
If a pedestal was purchased with the washer, it
must be installed first, prior to removing the
transport bolts. Please consult the pedestal
installation instructions.
▯ In order to prevent transport damage during later
transport, be sure to re-install the bolts before
transport.
1. Remove drain hose from all brackets.
2. Loosen and remove all 4 transport bolts.
Remove the sleeves. Take the power cable out of the
brackets.
3. Place covers over the transport bolt holes.
Four plastic covers are provided in the small parts bag
included with your washer. Separate these covers and
install one in each hole where the transport bolts were
removed.
Lock covers firmly by pressing on the snap hook.
▯
▯
▯
▯
▯
NOTICE: Keep the assemblies together and store them
for later use such as when moving the washer.
Water connections
Water supply hose connections
NOTICES
▯ The washing machine must only be operated with cold
and hot (max. 140 °F/60 °C) tap water. Do not
connect the appliance to the mixer tap of a
pressurized hot-water boiler.
▯ To prevent water damage, the hot and cold water
valves should be accessible when the washing
machine is in place and should always be turned off
when the washing machine is not in use.
▯ If installing the washing machine in a new building or a
building in which the plumbing system was recently
installed or upgraded, flush the lines before installing
the washing machine to remove any sand, dirt or
residue.
▯ To prevent leakage or water damage, follow the
instructions in this chapter.
▯ If in doubt, have the appliance installed by an
authorized technician.
Connect your washer to the wall faucets using the
included AquaShield® water supply hose.
Observe each of the following:
▯ Only use the new water supply hose shipped with your
washer. Never use old used hoses.
▯ The water supply hoses must not be kinked, bent, or
pinched causing hose damage or restricting water
flow.
The water supply pressure must be between 14.5 to
145 psi (1 - 10 bar) with a minimum of 2.2 U.S. gallons
(8 liters) of flow per minute. A pressure regulator valve
must be installed if the maximum water pressure is
exceeded.
Make sure the water supply faucet is easily accessible
when the washer is in use. The faucet should be
turned off if the washer is going to be unused for
extended periods of time.
Make sure rubber washers are in place at both ends of
the water supply hose. Missing washers could cause
leaks.
The connection points are under full water pressure.
Turn on the water tap and check for leaks.
Periodically inspect the water supply hose and replace
with a new hose if cuts, kinks or leaks are observed.
Water connection hoses
red - Hot water-hose
▯ blue - Cold water-hose
▯
PD[ƒ
PD[ƒ
Attach this end to water tap. Hand tighten only.
Attach this end of the hose to the back of the washing
machine as shown in the following pictures. Be sure to
use clamps and route hoses as instructed. Hand
tighten only.
15
Position hoses as shown when routing hoses to right
side of washer (facing from front).
About the AquaShield® Hose
The AquaShield® hose prevents potential flooding in the
event the hose develops an internal leak. If the hose
leaks, the indicator turns red and water flow is blocked.
Once the internal valve in the hose activates (indicator is
red) the hose must be discarded. Contact customer
service to purchase a replacement.
AquaStop® Plus
The AquaStop® Plus feature detects water leaks on the
internal base, shuts down operation and automatically
pumps out water so it cannot make contact with the floor.
This feature along with the internal mechanical valve of
the double-walled AquaShield® hose makes AquaStop®
Plus one of the most comprehensive water safety
systems available.
Water drain hose connection
Position hoses as shown when routing hoses to left side
of washer (facing from front).
NOTICES
▯ Do not reuse an old drain hose. Only use the drain
hose and parts included with your washer.
▯ Do not kink or modify the water drain hose.
Height of drain point
Height difference between the floor and drainage point:
max. 39 in. (100 cm).
LQ
Types of drainage hookups
Standpipe
GUDLQ
SLSH
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Attach the drain hose to the elbow included with your
washer.
Position the elbow on the drain hose 4" from end of hose
as shown. Insert this section of the drain hose into the
drain pipe. Secure the elbow and hose with a nylon tie
strap or the equivalent to keep the hose from coming out
of the drain pipe during use.
16
Sink siphon
Leveling the washer
Importance of leveling the washer
Your new washer uses high spin speeds to remove water
at the end of the wash cycle. It is important that your
washer is level and that all four washer feet press with
equal pressure against the floor. This will help assure the
quietest, most vibration-free use of your washer.
Follow these steps:
1. Install the washer on a level and solid surface,
2.
Secure the drain hose to the sink siphon using a Ø 0.9 1.6 in. (20-44 mm) hose clip (available from a hardware
store).
3.
Wash Basin
9
WARNING
SCALDING
When washing at high temperatures, there is a risk
of scalding if you touch hot suds, e.g. when
pumping out hot suds into a wash basin.
Do not reach into the hot suds.
NOTICE: Appliance damage/damage to textiles
If the end of the drain hose touches the discharge water
(water drained from washer) it (the discharge water) can
be sucked back into the appliance and may damage the
appliance or textiles.
Make sure that:
▯ There is no stopper in the sink drain.
▯ The end of the hose does not touch the discharge
water.
▯ The sink drain is free flowing and not partially
clogged.
4.
5.
6.
preferably in a corner of a room.
If the floor is uneven (or unlevel) adjust the washer feet
as required to level the washer. Do not place anything
under the washer feet to help level the washer.
Extend the washer feet no more than is necessary. The
more the feet are extended, the more vibration the
washer will experience. Start with the washer feet
turned all the way in and adjust each foot as
necessary.
Use a bubble level to check the top of the washer to
make sure it is level side to side and front to rear.
Press down on each corner of the washer top to make
sure the washer doesn’t “wobble“. There should be no
"give" or movement. All four washer feet should press
equally against the floor. This is just as important as
the washer being level to prevent vibration.
When the washer is level and does not wobble, lock
the washer feet in place by tightening the locknuts
against the washer bottom. Be sure to do this without
changing the height of the foot (hold the foot while
tightening the locknut).
Procedure for adjusting the washer feet:
1. After determining which washer feet need to be
extended, have someone lift up on the washer slightly
to take pressure off the foot to be adjusted.
2. Turn the grey plastic foot to extend it downward as far
as necessary to raise the corner of the washer the
correct amount to level the washer.
3. When the height of the foot is correct, use a 17 mm
open end wrench to tighten the locknut against the
washer bottom. The locknut should be tight against the
bottom of the washer to lock the foot in place.
Attach the drain hose securely to the wash basin.
NOTICE: In any multi-story installation, the washer
should be installed on a drained floor to prevent water
damage to rooms below in the event of a leak.
17
Electrical connection
▯
WARNING
9
ELECTRICAL SHOCK HAZARD
Improper connection of the equipment-grounding
conductor may result in electric shock. Have the
appliance checked by a qualified technician or
licensed electrician if you are in doubt as to whether
the washer has been properly grounded.
WARNING
9
ELECTRICAL SHOCK HAZARD
To reduce the risk of fire or electrical shock, DO
NOT use an extension cord or an adapter to
connect the washing machine to the power supply.
Volts
Hertz
Ampers
Watts
240
60
10.5
2,520 max.
▯
▯
▯
WARNING
9
ELECTRICAL SHOCK HAZARD
To reduce the risk of electrical shock:
▯ Only pull out the power cord by the plug end and
never by the cable, as this could damage it.
▯ Never touch or hold the plug end or power cord
with wet hands.
▯ Never unplug the plug end or power cord during
operation.
Grounding Instructions
WARNING
9
ELECTRICAL SHOCK HAZARD
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce
the risk of electric shock by providing a path of least
resistance for the electric current. This appliance is
equipped with a cord that has an equipment
grounding conductor and a grounding plug. The
plug must be plugged into an appropriate outlet that
is properly installed and grounded in accordance
with all local codes and ordinances.
▯
▯
▯
Do not modify the plug provided with the appliance. If
the plug will not fit into the outlet have a properly
grounded outlet installed by a qualified electrician. Do
not cut, remove or bypass the grounding prong on the
washer power cord plug.
The washer power cord plug must be easily
accessible when the washer is operating.
When unplugging or plugging in the washer power
cord, grasp the plug end. Do not pull on the cable to
unplug the washer.
18
The household electrical supply must be suitable for
the voltage specification shown on the washer rating
plate (located inside the washer door, immediately
below the drum opening).
~ Purchase information; Page 4
See the table below for connection specifications and
fuse/breaker requirements.
▯
▯
▯
The wiring for the electrical outlet circuit must be
sufficient to meet the appliance requirements. Use of a
Ground Fault Circuit Interrupter (GFCI) is
recommended.
Protect the power cord from physical damage, such as
being twisted, kinked, pinched, caught in a door, or
walked upon.
If the power cord is damaged, it must be replaced by a
qualified technician to avoid a fire/shock hazard.
Replacement power cords can be purchased through
Customer Service.
~ Customer service; Page 5
The washing machine must only be connected to an
individual branch circuit via a receptacle which has
been properly installed and grounded.
Make sure that:
- the power plug fits into the receptacle
- the wire size is sufficient
- the grounding system is properly installed
The power cord may be replaced by an electrician
only. Replacement power cords can be purchased
from Customer Service. To reduce the risk of fire or
electrical shock, DO NOT use an extension cord or an
adapter to connect the washing machine to the power
supply. If a ground fault circuit breaker is to be used,
only use the types marked with the following symbol:
z. Only this symbol can assure compliance with all
current regulations.
Transporting the washer
Before transporting the washer
1. Disconnect the washer power cord from the wall
outlet.
2. Turn off the water supply to the washer.
3. Disconnect water supply lines from the tap.
4. Disconnect the drain hose from the drain location.
5. Install the transport bolt assemblies as shown in the
following images.
Remove the transport bolt hole covers
1. Remove all four transport bolt hole covers.
2. Pull the tip of the arrow on the cover out slightly to
disengage the locking tab.
3. Rotate the cover counterclockwise to remove. Repeat
for all 4 transport bolt hole covers.
Insert the transport bolt assemblies
1. Each assembly consists of a plastic bushing and a
bolt that extends through the bushings. Unscrew the
bolt until the threaded end is flush with the end of the
plastic bushing.
2. Insert the transport bolt and bushing assembly as
shown. The metal housing slides around the bolt
through the slot in the plastic bushing as the bushing
is slid into place. The open part of the bushing slot
should be facing the direction shown to allow the
assembly to slide fully into place.
3. When the bolt is in place screw it in until the bolt
threads engage the drum. Double check and ensure
bolts are screwed into threaded holes and not into
cracks or crevices. Repeat the process for all 4
transport bolt assemblies before tightening any all the
way. Complete tightening all 4 bolt assemblies until
they are each snug in place.
19
Getting to know your appliance
Control panel
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( Programs
0 Program Selector
Center is pressed to power the appliance ON or
OFF and dial turns in both directions to select a
program.
20
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Description
Indicator
Select EcoPerfect.
{
{
{
{
Select Prewash.
Select Rinse Plus.
X
Select Remote Start.
Remote start and Home Connect settings
Select Start/Pause.
▯ starts or pauses the selected cycle;
▯ indicator lamp on (steady) - cycle running, can be paused (if Child lock is not
activated);
▯ indicator lamp blinking - option settings can be changed; Ready state (door
closed, cycle can be started); cycle is paused (press to restart).
Select Finish in.
End of program (“Finish in” time) after...h (hours)
Press Finish in M and N at once for approximately 3 seconds to activate or deactivate Child lock.
Select Spin Speed.
`
Select Temperature.
h
)"
Select SpeedPerfect.
H
P
+
Select Stains.
A
e.g. ñ‚ œ
E
High
Medium
Low
No Spin
Extra Hot
Hot
Warm
Cold
{
Ê (Oils, food based)
¶ (Blood)
º (Red wine)
· (Grass)
For a detailed description, see ~ Optional program settings; Page 36
21
Other indicators
Indicator
E
r
ÿ
Description
Lit: Child lock activated
Flashing: A change to the programs or options is not allowed because Child lock is activated.
Flashing will stop after a few seconds.
Flashing: Tap not turned on, no water pressure
Lit: The appliance door can be opened.
Flashing: Door locking or unlocking is ongoing.
OFF: Wi-Fi is off.
|
Flashing: The appliance is trying to connect to your home network or broadcasting “Home
Connect” hot-spot.
Lit: Wi-Fi is on and the appliance is connected to your home network.
Information on energy and water consumption:
Water consumption display
X{{{{{
Energy consumption display
þ{{{{{
Washing cycle status sequence:
Prewash
!
N
O
0
Wash
e.g. ‚:…‹
Expected program duration in hours and minutes
- ˜-
Pause
Shown when Start/Pause button is pressed on control panel, Pause is activated from App.
Program end
- ‹Further information:
Rinse
Spin
Å
Lit: Excess foam detected
e.g. “: ‹‹ <-> - ‹‹
Fault display
e.g. •: ‹‹
Hint display
22
Operating Instructions
9
WARNING
To reduce the risk of fire, electric shock, or injury to
persons, read the Important Safety Instructions and
Operating Instructions before operating this
appliance.
Before using the washer for the first time
Check to make sure your washer has been installed
properly by following the installation instructions in this
manual.
~ Installation instructions; Page 12
Check the machine. Never connect the utilities (power or
water) to or start a damaged machine! Contact customer
service!
Check to be sure your household electrical system
voltage and the voltage specifications on the washing
machine rating plate correspond.
Check to be sure the washer hot and cold water supply
taps are turned on.
Turning the washing machine on and off
Center of the program selector is pressed to turn the
appliance on or off.
Before loading your first load of laundry
Your new washing machine was tested before leaving
the factory. This process involves running various wash
cycles. As a result, a small amount of water may remain
in the tub and drainage system. Run a Drum Clean cycle
with no laundry to clean the system before your first load
of laundry.
First add 1 to 2 tablespoons of detergent to the mainwash chamber II. Then run the Drum Clean cycle.
Selecting optional program settings
By selecting the optional program settings, you can
adjust the washing process to better suit the items you
are washing.
The optional program settings can be selected and/or
deselected depending if they are allowed (not all settings
are allowed for all programs) and the cycle’s progress.
The indicator lamps of the buttons light up if the setting is
active.
~ Program selection table; Page 34
~ Optional program settings; Page 36
Loading the laundry
9
WARNING
To avoid risk of explosion! Laundry items that have
been pretreated with any material containing
solvents (e.g. stain remover, cleaner’s solvent) must
be rinsed out thoroughly by hand before they are
placed in the washing machine.
Loosen the laundry being loaded and mix small and
large items
Unfold the sorted items and place them loosely in the
drum. Mix small and large items to help them better
distribute in the drum during the spin cycle.
Tip: Do not exceed the maximum load recommended for
the type of wash. Overloading will cause poor wash
results and will cause wrinkles.
Recommended Load Size
Recommended maximum load size can be found:
~ Standard features and helpful information; Page 9
Wait for the cycle to finish.
Using the program selector to choose a
wash program
NOTICE: If the Child lock is activated, you must
deactivate it before you can select a program.
~ Child lock; Page 37
Use the program selector to select the desired wash
program. The dial turns in both directions and when a
cycle is selected its time duration appears in the display.
The related preset options (temperature, spin speed,
etc.) lights are activated.
D
E
F
a
1/3 Load - woolens, delicates, silk
b
1/2 Load - cotton, synthetic fabrics, or knitted textiles
c
Full Load - cotton and linen
23
Tips
After loading, close the door carefully so as not to trap
any items between the door and the rubber seal. The
door should close easily and should not be forced to
close.
Foreign objects left in the drum may damage laundry.
Before inserting any laundry, check to make sure no
foreign objects are in the drum.
Filling the detergent and additives
compartments
NOTICE: Damage to the appliance
Detergent and laundry pre-treatment aids (e.g. spot
remover, pre-wash sprays, etc.) can cause damage if
they come into contact with the surfaces of the washer.
Do not let these substances touch the surfaces of the
washer. If necessary, wipe off spray traces and other
traces/drops immediately with a soft cloth.
Measuring
Measure out the detergent and laundry care products
according to:
▯ the water hardness; consult your water utility company
for details
▯ the manufacturer's instructions on the packaging
▯ quantity of laundry
▯ amount of soiling (heavy, normal, light)
Filling
9
WARNING
IRRITATION OF EYES/SKIN!
When opening the detergent drawer during
operation, detergent or laundry care products may
splash out.
Open the drawer carefully.
In case of contact with detergent or laundry care
products, rinse the eyes or skin thoroughly.
In case of accidental ingestion, consult a doctor.
24
Pour the detergent and laundry care product into the
appropriate chambers:
Liquid detergent insert A
Pre-wash
chamber I
Softener
chamber i
Main-wash
chamber II
for liquid detergent
Detergent for pre-wash
Fabric softener, starch
Do not exceed max
Tips
Do not pour fabric softener directly into
the wash load.
Fabric softener is automatically dispensed during the last rinse cycle.
Dilute concentrated or thick fabric softener or fabric conditioner with water. Use
2/3 water to the amount of softener to
prevent blockage of the siphon.
Detergent for main wash, water softener,
spot remover
NOTICE: Do not use Chlorine based or
color safe bleaches as these could
damage the washer. Detergents and/or
solid bleaching agents based on Oxygen
(like Sodium Percarbonate) are safe to
use.
1. Open the detergent dispenser tray.
2. Add detergent or additive.
Avoid overfilling the compartment to prevent early
dispensing.
3. Close the detergent dispenser tray completely before
starting the wash cycle.
Tip: DO NOT operate the washer without the detergent
compartment in place and fully closed.
Liquid detergent insert
To measure liquid detergent:
1. Pull out the detergent dispenser tray.
2. Push the liquid detergent insert forward and down as
shown.
3. Pour liquid detergent into the chamber and do not
exceed the maximum mark.
4. Reinsert the tray into its compartment.
Pausing/Adding a garment to the cycle
Pausing the wash cycle can be useful for several
purposes.
e.g. for soaking ~ Soaking; Page 35
Press Start/Pause. The indicator lamp A is blinking.
Wash load will soak in water until continued by pressing
Start/Pause.
For adding a garment after the cycle begins.
1. Press Start/Pause. Door will unlock when safe to do
so.
2. Open door carefully and add or remove laundry item.
NOTICE: You can do this as long as the Start/Pause
indicator flashes and it is safe to do so.
3. Close door.
4. Press Start/Pause.
The cycle continues.
NOTICE: Do not use the liquid detergent insert with geltype detergents and powdered detergents or for cycles
with pre-wash or selected "Finish in" time.
Starting the program
Press the Start/Pause button. Indicator lamp lights up
and the program starts.
NOTICE: If you want to protect the cycle against
inadvertent adjustment, select the Child lock.
~ Child lock; Page 37
The display panel shows the "Finish in" time before the
program starts or the program length and the program
progress symbols when the washing program has
started.
~ Display area; Page 21
Foam detection
If you use too much detergent, too much foam may be
formed during the wash cycle. The symbol Å lights up.
Foam may be also leaking out from the detergent
drawer. In order to remove the foam, the appliance
automatically activates additional rinse cycles. This
extends program duration.
NOTICE: To prevent excess foaming use less detergent
in subsequent wash loads.
NOTICE: If the cycle is paused but the door will not
unlock it could be for safety reasons (high water level,
water temperature or drum speed).
Cancel program
For cycles with a high temperature:
1. Press Start/Pause.
2. Cool the laundry off: Select Rinse.
3. Press Start/Pause.
For cycles with a low temperature:
1. Press Start/Pause.
2. Select Spin/Drain and Spin Speed option to No Spin.
3. Press Start/Pause.
Program end
- ‹- appears in the display field and the Start/Pause
button indicator lamp is off.
NOTICE: If this symbol Åappears in the display, the
washer has detected too much foam and it automatically
adds an additional rinse cycles to remove the foam.
Use less detergent the next time you run the washer with
the similar load.
Selecting a different program
If you have inadvertently started the wrong program, you
can change this as follows:
1. Press Start/Pause.
2. Select another program.
3. Press Start/Pause. The new cycle starts from the
beginning.
25
Removing laundry/switching the
appliance off
1. Open the front door of the washer and remove the
laundry.
2. Press the center of Program Selector to switch off the
appliance.
3. Turn off the water taps.
NOTICES
▯
▯
▯
▯
▯
Do not leave any laundry in the drum. It can shrink or
become discolored by the next laundry load.
Remove any remaining items from the drum and
rubber gasket.
Leave the front door and detergent drawer open so
that any remaining water can dry.
Always wait for the end of the cycle before switching
off the appliance; otherwise the appliance may still be
locked. If locked, switch the appliance on and wait
until it unlocks.
If the display panel switches off and the Start/Pause
button indicator is blinking at the end of a program,
the Energy-saving mode is active. To activate the
display, press any button.
26
Home Connect
This appliance is Wi-Fi enabled and can be controlled
remotely via a smartphone or tablet PC.
With the Home Connect app, you can use your
smartphone or tablet PC to do the following on this
appliance:
▯ Select and start programs.
▯ Change program settings.
▯ Query program status.
▯ Change appliance settings.
▯ Switch off appliance.
Before you can use the Home Connect functions, you will
need to install the Home Connect app on your
smartphone or tablet PC, register, connect your
appliance once automatically or manually to your home
network, and then connect your mobile device to your
appliance via the Home Connect app.
You can find information about the app on our
Home Connect website www.home-connect.com.
The availability of the Home Connect function depends
on the availability of Home Connect services in your
country. Home Connect services are not available in
every country.You can find more information here
www.home-connect.com.
Notes
▯ Observe and comply with all safety instructions in
manuals and apps when operating appliances via the
app while you are away from them. You must also
follow the instructions in the Home Connect app.
▯ You cannot use the Home Connect app to change
programs or options while the appliance is operating.
However, you can see any changes made at the
appliance via the app display.
Connecting to your home network
automatically
If your router has a WPS function, you can connect the
appliance to your home network automatically.
If your router does not have a WPS function, you will
need to connect the appliance to your home network
manually.
1. Switch the appliance on.
2. Press and hold Remote Start for at least 3 seconds.
‘ž£ (connect automatically) will appear on the
display.
3. Press Start/Pause to connect to the network. | will
flash on the display.
The appliance will now try to connect to your home
network.
4. Activate the WPS function on your home network
router within the next 2 minutes.
If the appliance has connected to your home network
successfully, ™©Ÿ (connected) will appear on the display
and | will be lit continuously.
5. Press Remote Start briefly to exit the Home Connect
settings.
Note: If you are not able to establish a connection,
check whether your appliance is within range of your
home network. Try connecting automatically again or
connect your appliance manually.
27
Connecting to your home network
manually
If your appliance has already been automatically
connected to your home network, you can skip the
manual connection step.
If your router does not have a WPS function, you will
need to connect the appliance to your home network
manually.
1. Switch the appliance on.
2. Press and hold Remote Start for at least 3 seconds.
‘ž£ (connect automatically) will appear on the
display.
Notes
▯
▯
If a connection could not be established, “§§ (fault)
will appear on the display. Check whether your
appliance is in range of your home network. Try
connecting manually again.
If your smartphone or tablet PC is still connected to
the Home Connect network, you will need to connect
it to your home network first.
Connecting to the Home Connect app
If your appliance is connected to your home network, you
can connect it to the Home Connect app.
1. Switch the appliance on.
2. Press and hold Remote Start for at least 3 seconds.
‘ž£ (connect automatically) will appear on the
display.
3. Turn the program selector to position 2.
†‘˜ (connect manually) will appear on the display.
3. Turn the program selector to position 3.
‘˜˜ (connect to app) will appear on the display.
4. Press Start/Pause to connect to the network. | will
flash on the display.
The appliance will now set up its own WiFi network with
the name (SSID) Home Connect. You can access it on
your smartphone or tablet PC.
5. Call up the Wi-Fi setting on the mobile device.
6. Connect your smartphone or tablet PC to the Home
Connect WiFi network and enter the password (key)
“HomeConnect”.
Note: The connection process may take up to
60 seconds.
7. Once you have connected successfully, open the
Home Connect app on the mobile device.
8. In the Home Connect app, enter the name (SSID) and
password (key) for your home network and then
select Transfer to appliance.
If the appliance has connected to your home network
successfully, ™©Ÿ (connected) will appear on the display
and | will be lit continuously.
9. Press Remote Start briefly to exit the Home Connect
settings.
28
4. Press Start/Pause .
The appliance will now connect to your
Home Connect app.
5. Open the Home Connect app on your smartphone or
tablet PC and select Connect to add your new
appliance.
Note: If your smartphone or tablet PC is still
connected to the Home Connect network, you will
need to connect it to your home network first.
6. If your appliance is not shown automatically, select
Appliance search and then Connect an appliance in
the Home Connect app.
7. Carry out the last steps in the Home Connect app to
connect your appliance.
If the appliance has connected to your home network
successfully, ™©Ÿ (connected) will appear on the
display.
8. Press Remote Start briefly to exit the Home Connect
settings.
Note: If a connection could not be established, “§§
(fault) will appear on the display. Check whether your
smartphone or tablet PC is in range of your home
network and whether it is connected to it. Try connecting
to the Home Connect app again.
Activating/deactivating Wi-Fi
Resetting your network settings
You can clear the network settings and break the
connection to your smartphone or tablet PC by resetting
the network settings.
1. Switch the appliance on.
2. Press and hold Remote Start for at least 3 seconds.
‘ž£ (connect automatically) will appear on the
display.
You can switch the Home Connect function on your
appliance on or off permanently at any time.
1. Switch the appliance on.
2. Press and hold Remote Start for at least 3 seconds.
‘ž£ (connect automatically) will appear on the
display.
3. Turn the program selector to position 5.
§“à (reset network settings) will appear on the
display.
3. Turn the program selector to position 4.
’©Ÿ (WiFi function) will appear on the display.
4. Press Start/Pause .
¢“à (yes) will appear on the display.
5. Press Start/Pause to confirm.
“Ÿš (end) will appear on the display. The network
4. Press Start/Pause .
If ©Ÿ (switched on) appears on the display, the WiFi
function on the appliance has been activated. If
©”” (switched off) appears on the display, the WiFi
function is not active.
5. Press Remote Start briefly to exit the Home Connect
settings.
Notes
▯ If you connect to your home network, Wi-Fi is activated
automatically.
▯ If Wi-Fi is activated, the appliance will not switch itself
off automatically.
▯ If Wi-Fi is switched off on the appliance, it is not
possible to use the Home Connect app to start or
control the appliance remotely.
▯ If Wi-Fi is switched off and your appliance was
previously connected to your home network, this
connection will be re-established automatically when
Wi-Fi is switched back on.
settings have now been reset. Your appliance is no
longer connected to your home network or the
Home Connect app.
6. Press Remote Start briefly to exit the Home Connect
settings.
Notes
▯ If the network settings could not be reset, “§§ (fault)
will appear on the display.
▯ If you want to operate the appliance via the
Home Connect app again, you will need to reconnect
it to your home network and to the Home Connect app
either automatically or manually.
29
Updating the software
You can update the Home Connect software on your
appliance. As soon as a new update is available, —˜š
(update) will appear on the display.
You can install the update directly via the message on
the display or, alternatively, you can do this manually.
1. Switch the appliance on.
2. Press and hold Remote Start for at least 3 seconds.
‘ž£ (connect automatically) will appear on the
display.
This initial registration prepares the Home Connect
functions for use and is only required when you want to
use these Home Connect functions for the first time.
Note: Home Connect functions can be used only in
conjunction with the Home Connect app. Information on
data protection can be accessed in the Home Connect
app.
Declaration of Conformity
BSH Home Appliances Group hereby declares that the
appliance which features Home Connect functionality is
in accordance with the essential requirements and other
relevant provisions of the following Directives.
Wi-Fi® Module FCC/IC Statements
3. Turn the program selector to position 6.
—˜š (update) will appear on the display.
Model: COM1
FCC ID: 2AHES-COMGEN1
IC: 21152-COMGEN1
The Home Connect module is a communication device
designed to provide communication between appliances
and smart devices.
This module is integrated at the factory, under direct
control of B/S/H Home Appliances Corporation, and is
not user serviceable or upgradable. At least 20cm
separation distance should be maintained from device to
user.
FCC COMPLIANCE STATEMENT
9
CAUTION
Changes or modifications not expressly approved
could void your authority to use this equipment.
Start/Pause will flash if a software update is available.
4. Press Start/Pause .
¢“à (yes) will appear on the display.
5. Press Start/Pause to confirm.
Update installation will now start. This process may take
several minutes. Do not switch the appliance off while
updates are being installed.
6. Press Remote Start briefly to exit the Home Connect
settings.
Information on data protection
When your appliance is connected to a WLAN network
that is connected to the Internet for the first time, your
appliance transmits the following categories of data to
the Home Connect server (initial registration):
▯ Unique appliance identification (consisting of
appliance codes as well as the MAC address of the
installed WiFi communication module).
▯ Security certificate of the WiFi communication module
(to ensure a secure data connection).
▯ The current software and hardware version of your
domestic appliance.
▯ Status of any previous resetting to factory settings.
30
This device complies with Part 15 of the FCC Rules.
Operation to the following two conditions:
▯ This device may not cause harmful interference and
▯ this device must accept any interference received,
including interference that may cause undesired
operation.
INDUSTRY CANADA STATEMENT
This device complies with Industry Canada licenceexempt RSS standard(s). Operation is subject to the
following two conditions:
▯ This device may not cause interference and
▯ this device must accept any interference, including
interference that may cause undesired operation of the
device.
WiFi is a registered trademark of Wi-Fi Alliance.
Laundry
Preparing the laundry
Sorting the laundry
NOTICE: Damage to the appliance/fabrics
Foreign objects (e.g. coins, paper-clips, needles, nails)
may damage the laundry or components in the washing
machine.
Therefore, note the following tips when preparing your
laundry:
Sort laundry items according to color, degree of soiling
and recommended wash temperature range.
▯
▯
▯
▯
▯
▯
Empty all pockets to ensure no loose debris (coins,
keys, other hard objects) are placed in the washer
drum.
Close any fasteners (such as zippers and hooks) that
could cause laundry to catch or become entangled.
Remove any foreign objects or non-washable parts.
Turn trousers and knitted wear inside out prior to
washing.
Place small items (such as socks and handkerchiefs)
and underwired bras into a mesh bag prior to washing.
When washing laundry to be tumble-dried, use the
correct amount of detergent and textile care products
as specified in the manufacturer's instructions.
Some detergents and textile care products, starch or
softeners may contain chemicals that may become
deposited on the moisture sensors negatively affecting
their function and the drying result.
Wash white items separately from colored items.
Otherwise, white items may tend to become grey.
Observe laundry care labels
H[WUDKRW
KRW
ZDUP
FROG
Check the care labels on each laundry item prior to
washing. Choose an appropriate wash cycle that does
not exceed the temperature recommended.
Determining degree of soiling
▯ Light soiling
No visible soiling or stains, but may have absorbed
some odor. This could include light weight summer
clothing such as T-shirts, shirts, or blouses worn only
once. Also to freshen bed linen or guest towels.
▯ Normal soiling
Visible soiling and/or a few light stains. This could
include clothing such as T-shirts, shirts, or blouses that
have been sweated in or worn several times. Also tea
towels, hand towels or bed linen used for up to one
week or more. Curtains without stains that have not
been washed for up to a half year.
▯ Heavy soiling
Visible soiling and stains. This could include kitchen
towels, fabric napkins, baby bibs, children’s outer
clothing or football jerseys and shorts stained with
grass or dirt. It could also include working clothes
such as overalls and jeans and other clothing worn for
outside work and activities.
31
Identifying and treating stains
For mild and recent stains the Stains button for food
based grease/oils, blood, red wine and grass can be
used. For more stubborn and set in stains the below
methods can be of help.
Oils and grease: normal body skin oil,
cooking oils/fats, sauces, mineral oil, or
wax (containing fat/oil). Treatment: scrape
residue from fabric. Pretreat. Wash using
hottest water safe for the fabric. For heavy
stains, apply non-flammable dry cleaning
fluid to back of stain, replacing towels
under stain frequently. Rinse thoroughly
and wash using hottest water safe for the
fabric.
Beverages and juices: tea, coffee, red
wine, fruit, vegetables. Treatment: Pretreat
stain. Wash using cold water.
Proteins and carbohydrates: blood, egg,
milk, starch. Treatment: Rinse immediately
in cold water. If stain remains, soak in cold
water with an enzyme prewash.
Soot, dirt, sand (pigments), red clay (such
as soiling of tennis clothing). Brush off residue if present. Pretreat or soak with a
laundry product containing enzymes.
Removing stains
▯
▯
▯
Remove/pretreat stains as soon as possible after they
have occurred.
Dab with a soapy solution. Do not rub.
Select an appropriate wash cycle and wash the item.
Several washing cycles may be required in order to
remove stubborn or dried-in stains.
32
Laundry detergents and additives
Adding the correct amount of HE detergent
9
WARNING
To avoid risk of poisoning, keep detergents and
cleaning products out of the reach of children.
Avoid overuse of detergent.
Measure out the detergent according to:
▯ The amount of laundry.
▯ The degree of soiling.
~ Sorting the laundry; Page 31
▯ The water hardness. This information can be obtained
from your local water authority. Soft water requires less
detergent.
▯
Detergent for woolens
Suitable for wool
Hand Wash/Wool program: Cold - Warm
Saving energy and reduce detergent
For light and normal soiling, you can save energy (lower
washing temperature) and detergent.
Saving
Soiling/note
Reduced temperature and
detergent
quantity as
per the recommended
dosage
Light e.g.:
▯ Light summer/sports clothing
(worn for a few hours)
▯ T-shirts, shirts, blouses (worn
for up to one day)
Too much detergent
▯
▯
Excessive foam will reduce washing agitation and
cause poor washing and rinsing results.
Not environmentally compatible (wastes detergent and
is not good for the environment).
Too little detergent
▯ Laundry will not be washed clean.
▯ Eventually the laundry will take on a grey and hard
appearance. Greyish-brown grease spots may stain
the laundry, heating elements may begin to calcify.
The fabric care label is important for selecting the correct
detergent, temperature and treatment of the laundry.
If desired you can visit the following sites for additional
information on detergents and fabric care.
~ www.textileaffairs.com or www.cleanright.eu
▯ Standard detergent with optical brighteners
Suitable for white laundry made from linen or cotton
Program: Cotton / Cold - Extra Hot
▯ Detergent for colors without bleach or optical
brighteners
Suitable for colored laundry made from linen or cotton
Program: Cotton / Cold - Hot
▯ Detergent for colors/delicates without optical
brighteners
Suitable for colored laundry made from easy-care and
synthetic fabrics.
Program: Permanent Press / Cold - Hot
▯ Detergent for delicates
Suitable for delicate, fine fabrics, silk or viscose
Program: Delicates / Cold - Hot
Guest bed linen and hand
towels (used for one day)
No visible dirt or stains. Clothing
has taken on some body odor.
Normal e.g.:
▯
T-shirts, shirts, blouses (sweat
soaked, worn a few times)
▯ Towels, bedding (used for up
to one week)
Visible dirt or a few light stains.
Heavy
Dirt and/or stains clearly visible,
e.g. tea towels, baby items, work
clothing
▯
Temperature
as per the
care label and
detergent
quantity as
per the recommended
dosage for
heavy soiling
NOTICE: When measuring the amount of all detergents/
additives/care products and cleaning agents, please
always check the manufacturer's instructions and
information.
33
Program selection table
Programs
Max.
Load
up to:
Selectable program
settings,
default settings (bold)
Type of laundry
Optional program settings;
Information
High
Sturdy fabric, cotton of linen
fabric that withstands very hot
water
SpeedPerfect, EcoPerfect,
Rinse Plus, Prewash, Stains
High
Medium
Low
Durable, cotton towels;
especially terrycloth type
towels
SpeedPerfect, EcoPerfect,
Rinse Plus, Prewash, Stains
High
Medium
Low
White sturdy fabric, cotton or
linen fabric that withstands
very hot water
Rinse Plus, Prewash, Stains
High
Medium
Low
Sturdy fabric, cotton or linen
fabric that withstands very hot
water
Medium
Low
No Spin
Hand and machine washable
wool/wool blend fabrics
SpeedPerfect, EcoPerfect,
Rinse Plus, Prewash, Stains
longer wash and rinse with
more water for especially sensitive skin
Especially gentle washing
cycle to avoid shrinkage, long
cycle pauses (clothing rests
in suds and water)
SpeedPerfect, EcoPerfect,
Rinse Plus
Temperature Spin speed
full load Extra Hot
Hot
Warm
Cold
Towels
1/2
Extra Hot
load
Hot
Warm
Cold
Whitest Whites full load Extra Hot
Hot
Warm
Cold
Sanitize
1/2
Extra Hot
load
Cotton
Hand Wash/
Wool
1/3
load
Hot
Warm
Cold
Bulky/
Large Items
full load Extra Hot
(1 item) Hot
Warm
Cold
High
Medium
Low
NOTICE: Wash large items
separately. Use a detergent
designed for delicates and
follow the instructions on the
item's care label. Use detergent
sparingly.
Drum Clean
empty
High
Spin/Drain
full load
High
Medium
Low
No Spin
Special cycle for cleaning the
drum
Extra spin with selectable
speed
Draining of the rinsing water
Rinse
full load
High
Medium
Low
No Spin
Extra rinse with spin
Draining of the rinsing water
without extra spin at “No
Spin”
Rinse Plus
Tips
Do not wash new multicolored laundry together with other laundry.
The cycles are time-controlled for lightly soiled fabrics. If fabrics are heavily soiled, reduce the load.
Rinse cycles use cold water only.
34
Programs
Max.
Load
up to:
Selectable program
settings,
default settings (bold)
Type of laundry
Optional program settings;
Information
Temperature Spin speed
Quick 30
(approximately
30 minute
cycle)
1/2
load
Hot
Warm
Cold
High
Medium
Low
SuperQuick 15
(approximately
15 minute
cycle)
Delicates
1/4
load
Hot
Warm
Cold
High
Medium
Low
1/4
load
Hot
Warm
Cold
Medium
Low
No Spin
Easy-care fabrics made of cotton, linen, synthetic fibers or
blended fabrics;
suitable for lightly soiled laundry
Extra-short program of approximately 15 minutes, suitable for
small item of lightly soiled laundry
For delicate, washable fabrics,
e.g. made of cotton, satin, synthetic fibres or blended fabrics
(e.g. curtains)
bulky items (e.g. comforters)
Cotton, linen synthetic or
blended fabrics
SpeedPerfect, EcoPerfect,
Rinse Plus, Prewash, Stains
Perm P Heavy 1/2
Hot
High
SpeedPerfect, EcoPerfect,
Soil
load
Rinse Plus, Prewash, Stains
Warm
Medium
Permanent
Cold
Low
Press
Tips
Do not wash new multicolored laundry together with other laundry.
The cycles are time-controlled for lightly soiled fabrics. If fabrics are heavily soiled, reduce the load.
Rinse cycles use cold water only.
Starching
NOTICE: Laundry must not be treated with fabric
softener.
Starching is possible in all wash programs if liquid starch
is used. Measure starch into compartment M in
accordance with the manufacturer's instructions (clean
first if necessary).
Dyeing/bleaching
Dye should only be used in normal household quantities.
Salt may damage stainless steel. Always follow the dye
manufacturer's instructions.
Do not use the washing machine to bleach clothes.
Soaking
1. Pour soaking agent/detergent into compartment II in
2.
3.
4.
5.
accordance with the manufacturer's instructions.
Turn the program selector to Cotton program and
select Cold temperature.
Press Start/Pause.
After approximately ten minutes, press Start/Pause.
After the required soaking time, press Start/Pause
again to continue or change the program.
NOTICES
▯ Load laundry of the same color.
▯ No additional detergent is required; the soaking
solution is used for washing.
35
Optional program settings
At the factory, temperature and spin speed options, and
cycle duration ("Finish in" time) are pre-set for all cycles.
After selection of the cycle, these values are displayed in
the display field.
EcoPerfect
Energy optimised washing by reducing the temperature
while achieving a washing result that is consistent with
the selected program, without the EcoPerfect setting.
Prewash
For heavily soiled washing. Pour 1/3 of normal detergent
amount into pre-wash chamber I and remaining 2/3 into
main wash chamber II.
NOTICE: The cycle duration is included in the set Finish
in time.
Here is an example of a 1hr:30min cycle time and an 8 h
Finish in time.
8 h is displayed (until the Energy-saving mode activates)
and counts down (approximately 6hr:30min) until the
washing cycle begins (at 1hr:30min) then the cycle
duration 1:30 is displayed and began. Total time
approximately 8 hours.
Spin Speed
This feature adds additional rinses to selected program
which is helpful for locations with soft water supplies or
to generally improve rinsing results. It will increase the
program duration.
Before and during the cycle, you can change the spin
speed range depending on the cycle progress.
Touch the appropriate button until the desired setting is
displayed.
No Spin: This option eliminates the final spin and the
load remains saturated with the final rinse water. The
pump is activated to remove all residual water.
~ Program selection table; Page 34
Remote Start
Temperature
Briefly pressing the Remote Start button activates or
deactivates the Remote start function. Activating the
Remote start function enables the appliance to be started
remotely via the Home Connect app.
Before and during the cycle, you can change the default
temperature range depending on the cycle progress.
Press the appropriate button until the desired setting is
displayed.
The maximum temperature range that can be set
depends on the cycle selected.
~ Program selection table; Page 34
Rinse Plus
NOTICES
▯ Remote start can only be activated if the appliance
door is closed and the appliance is connected to your
home network.
▯ Remote start will be deactivated in the following
circumstances:
▯ The door is opened.
▯ There is a power failure.
▯ The Remote Start button was briefly pressed again
deactivating it.
▯ The center of the Program Selector was pressed
switching off the appliance.
▯ Once the program has ended.
▯ A program was not started within a 24 hour period
after activating the Remote start function.
▯ Any button was pressed or the program selector
was turned on the control panel.
Pressing and holding the Remote Start button for at least
3 seconds enters Home Connect settings.
Finish in
The program end (Finished in) time can be set in one
hour increments to a maximum of 24 h (hours). After
selecting the desired washing program (at the dial) but
before pressing the Start/Pause button, press the Finish
in button until the desired time is displayed, e.g. 8 h.
Press the Start/Pause button to start the washer.
36
SpeedPerfect
For washing in a shorter time with a washing result
comparable to that of the standard program.
NOTICE: Do not exceed the maximum load.
~ Program selection table; Page 34
Stains
There are four types of stain to choose from:
Ê
¶
º
·
Oils, food based
Blood
Red wine
Grass
The washer adjusts the average washing temperature,
drum movement and soaking time to the specific type of
stain. Hot or cold water, gentle or intensive washing and
long or short soaking ensure that the wash-program
sequence is specially adapted to each type of stain. This
makes sure that stains are treated in the best possible
way.
NOTICE: Pressing and holding the button automatically
runs through the set values.
Appliance settings
Child lock
You can secure the appliance against inadvertent
changing of the set functions. To do this, activate the
Child lock after cycle start.
To Activate/Deactivate, press Finish in M and N for
approximately 3 seconds. In the display field, you will see
the D symbol light indicating the Child lock is active.
NOTICE: The Child lock will remain activated after the
end of the cycle and the door will remain locked. Even
switching the appliance off and on will keep the door
locked and will not deactivate the Child lock. You must
deactivate Child lock and, if necessary, activate it again.
Activating setting mode
In order to change the default appliance settings
described below, you will first need to enter or activate
setting mode.
#
+
To enter or activate the setting mode:
1. Switch on the appliance. The indicator lamp of the
program on position 1 (() lights up.
2. Press and hold Temperature button and, at the same
time, turn the program selector to position 2 (0).
3. Release Temperature button.
The setting mode is now activated.
Changing the audible signal volume
You can adjust the volume of audible notification signals
(that indicate that a program has ended, for example)
and audible button signals by turning the program
selector to the following positions:
▯ 2 (0): Audible notification signal volume
selectable values: ‹ = off, ‚ = quiet, ƒ = medium,
„ = loud, … = very loud
▯ 3 (8): Audible button signal volume
selectable values: ‹ = off, ‚ = quiet, ƒ = medium,
„ = loud, … = very loud
1. Turn the program selector to the required position.
2. Use the Finish in N or M button to set the volume
you require (‹ = off; … = very loud).
Switching the automatic switch-off function on/off
If the appliance is not used for an extended period, it
may automatically switch itself off until a program starts
or when a program has ended in order to save energy. It
can be switched back on again at any time by pressing
the power button #.
You can switch the appliance's automatic switch-off
function on or off as follows:
1. Turn the program selector to position 4 (@).
2. Use the Finish in N or M button to switch the
appliance's automatic switch-off function on (‹Ÿ) or off
(‹””).
NOTICE: The automatic switch-off function cannot be
activated if Wi-Fi is activated.
Switching the Drum Clean reminder on/off
A reminder to clean the drum is indicated by a light
adjacent to the Drum Clean program. In order to switch
the drum clean reminder on (or off, if desired):
1. Turn the program selector to position 5 (H).
2. Use the Finish in N or M button to switch the drum
clean reminder on (‹Ÿ) or off (‹””).
Exiting setting mode
Once you have applied all the settings, press the power
button # to switch off the appliance.
The settings you have selected will be saved and will
take effect the next time the appliance is switched on.
37
Cleaning and maintenance
Your appliance is designed to give you years of service.
Observe the following instructions to maintain and
protect your appliance and keep it in top operating
condition.
9
Cleaning the housing and control panel
WARNING
RISK OF EXPLOSION!
To avoid risk of explosion never clean the washer
with flammable solvents.
As required, you may clean the washer housing and
control panel.
- Use hot soapy water or a mild (non-abrasive) cleaning
agent.
- Dry with a soft towel.
- Remove residue immediately.
- Do not use high pressure spray.
Cleaning the drum
Metallic debris left in the drum can produce rust spots on
the drum. Never use steel wool to try to remove these.
Use a chlorine-free cleaning agent and follow the
manufacturer’s instructions.
Descaling the washer
Provided that you use correct amounts of detergent with
your wash loads, descaling is not necessary. If descaling
the washer drum does become necessary, please follow
the descaling product manufacturer’s instructions.
Small amounts of descaling agent can be used to
remove white spots on the washer drum caused by lime
or mineral deposits or small amounts of rust caused by
metal objects left in the drum.
NOTICE: Descaling agents contain acids which may
attack parts of the washing machine and may discolor
the laundry.
38
If there is a buildup of residual detergent or additives, or
if the softener compartment is not rinsed out well
enough, it may be helpful to clean the dispenser.
WARNING
RISK OF ELECTRIC SHOCK HAZARD
To avoid risk of electric shock always disconnect
the washer from the power outlet prior to cleaning.
Never clean the washer with a pressure washer.
9
Cleaning the detergent dispenser tray
1. Open the detergent dispenser tray fully. Press down
on the drawer catch (1) and pull the tray (2) from the
washer housing.
2. Remove the insert (3) by grasping it and pulling it
upwards from the detergent dispenser tray.
3. Clean the insert and the detergent dispenser tray by
holding it under warm running water. Lightly wipe away
any remaining detergent residue.
4. Attach the insert and slide the detergent dispenser tray
back into place and close the tray securely.
Tip: Do not operate the washer without the detergent
dispenser tray in place. Always keep the tray completely
closed.
Cleaning the water inlet strainers
If the washer water supply slows or stops completely, the
water inlet strainer may be blocked. Cleaning is
recommended every 6 months in any event to reduce
chances of valve blockage in areas using hard water.
Normal water pressure from your home, that remains in
the supply hoses after turning off the taps, will cause a
small amount of water to drip out when you remove the
water supply hose from the back of the washer. Be sure
to close the taps completely before removing the supply
hoses to minimize the amount of water.
Clean the strainers at the water tap end of the hose
Cleaning the drain pump
9
WARNING
RISK OF SCALDING
Risk of hot water injury to skin!
Allow the water to cool down prior to actuating the
emergency door lock release.
You are responsible for ensuring all safety
precautions are followed when draining water from
washer and/or manually opening the washer door.
1. Remove the hose from the tap.
2. Rinse the strainer under running water. Look at the
strainer to see if any visible debris is still present.
Rinse again if necessary to remove the debris.
3. Reconnect the hose to the tap.
Clean the strainers at the washer end of the hose
1. Remove the hose from the inlet on the back of the
washer.
2. Using narrow pliers, grasp and pull the strainer from
the inlet port.
3. Rinse the strainer under running water.
4. Reconnect the hose to the back of the washer and
turn on the water tap. Check to see if water flows by
starting a warm water wash cycle.
It may be necessary to clean the washer drain pump if
the washer fails to drain (sound of water being pumped
from the washer cannot be heard when the washer
should be draining and other nearby drains, such as a
sink, are draining properly).
The washer pump can become blocked by loose debris
(a good reason to check the drum and remove any
visible debris after each load). Fabrics that give off large
amounts of fluff may also cause blockage.
To access the washer drain pump, the service cover
must first be removed (see steps below). With the service
cover removed, proceed as follows:
1. If the washer has not been drained, try to drain it now.
Turn the program selector to the Spin/Drain, select
Spin Speed to No Spin and press the Start/Pause
button. Wait a few moments to let the cycle drain the
water from the drum. If the pump is totally blocked, the
water will be unable to drain and the cycle will end.
2. Shut off the tap so that no more water flows in and has
to be drained.
Switch the appliance off. Unplug the power plug.
3. Open and remove the service cover.
NOTICE: Check for leaks to be sure the rubber washers
are seated at both ends of the water supply hose and the
connections are properly tightened.
4. Loosen the screws and remove the protective film.
39
5. Use the pull-out drain hose located in the pump
access opening to drain the remaining water into a
suitable container (up to 5.3 U.S. gallons/20 liters of
water may be drained). Pull the sealing cap from the
hose and lay the hose over the side of the container
and allow the water to finish draining from the drum.
When finished, replace the sealing cap into the end of
the hose and restore the hose to its storage location.
8. Snap the service cover in place at the hinges and
close it. Wipe up any spilled water.
ƒ)
NOTICE: In order to prevent detergent from flowing
unused into the drain during the next wash cycles: pour
0.26 U.S. gallons/1 liter water into the chamber II.
Turn the program selector to the Spin/Drain, select Spin
Speed to No Spin and press the Start/Pause button.
6. Turn the pump cover counterclockwise to remove it. A
small amount of residual water may flow out when the
cover is removed.
Clean the interior of the pump housing, removing any
debris or foreign objects. Check to be sure the
impeller wheel at the back of the pump housing can
now turn freely.
Remove any lint, debris or detergent residue from the
threads of the pump cover and the pump cover
housing.
Replace the pump cover by screwing tightly into
position. Handle must be vertical.
7. Reinstall the protective film over the pump access
using both screws.
40
Troubleshooting
Emergency door lock release
6. The washing machine door can then be opened.
Pull the emergency release downwards with a tool and
release.
In the event of a power interruption the program will
continue running when the power supply has been
restored.
If the washer door must be opened and the normal door
unlock procedures do not work, the emergency door
lock release rod can be actuated to open the door.
9
WARNING
RISK OF SCALDING
To avoid risk of scalding, allow water to cool down
prior to activating the emergency door lock release.
The drum may be full of hot water which could
cause burn injury.
9
WARNING
RISK OF INJURY
You may injure your hands if you reach into the
drum while it is turning.
Do not reach into the drum when it is turning. Wait
until the drum has stopped turning.
9
CAUTION
WATER DAMAGE AND BURN INJURY
Any escaping water may cause water damage and
burns.
Do not open the washing machine door if water can
be seen through the glass.
1. Press the center of Program Selector to switch off the
2.
3.
4.
5.
appliance. Any running program will then be
cancelled. Disconnect the power plug.
Allow the water in the drum to cool off.
Allow the washer drum to come to a stand still (no
longer spinning).
Before opening the washer door, perform the drain
procedure included in the pump maintenance section.
~ Cleaning the drain pump; Page 39
Loosen screws and remove the protective foil.
7. The door can now be opened.
General Troubleshooting
If you encounter a problem, consider the suggestions
and instructions below before you call customer service.
9
WARNING
ELECTRIC SHOCK HAZARD
To avoid risk of electric shock, repairs should be
carried out by an authorized technician.
If repairs are necessary and you cannot eliminate the
fault with the aid of the table below, follow these steps:
1. Press the center of Program Selector to switch off the
appliance.
2. Disconnect the appliance from the power outlet.
3. Turn off the water taps.
4. Call Customer Service.
~ Customer service; Page 5
NOTICE: The troubleshooting items listed below can
help you resolve minor issues with your washer quickly
and without the necessity of a service call.
41
Determing the Problem
Problem
Possible cause(s)
Washer door cannot be Child lock is activated.
opened.
A power failure occurred.
Door still cannot be
opened, even after
turning the washer off
and back on again.
Wash cycle time is
increased.
The display panel and
indicator lights switch
off, Start/Pause indicator flashes.
The display panel and
Start/Pause indicator
switch off.
Cycle does not start Start/Pause flashes.
Cycle does not start Finish in-time is displayed.
Cycle does not start D symbol flashes.
Detergent residue
remains in the detergent dispenser.
Solution(s)
Deactivate Child lock (press Finish in M and N for
approximately 3 seconds).
If a cycle is interrupted by a power failure, it will
resume when the power is restored. If power is not
restored follow the cautions and instructions for:
~ Emergency door lock release; Page 41
Wait until the cycle ends.
Cycle is running, or water level is
too high and/or too hot or the drum
is still spinning.
Electric power cord has become
Make sure the electric cord is securely plugged in.
loose or unplugged.
Appliance switched off before end Switch the appliance on.
of cycle.
Child lock is activated
Deactivate Child lock (press Finish in M and N for
approximately 3 seconds).
Door is locked for safety reasons
Run a Spin/Drain program to reduce the water tem(high water level, water temperature perature and level.
too high, drum is spinning).
Your washer utilizes sensors to
Solutions are based on the specific reason the wash
monitor certain characteristics of
time has been extended.
the wash load. Increases in wash
cycle time could be due to:
The automatic unbalanced load
Always load the washer with a mixture of large and
detection system spins the laundry small wash items (easier to distribute in the drum).
several times to ensure even distribution.
Excess suds. Ådisplays at end of Use less detergent.
cycle.
Energy-saving mode is activated.
Press any button to activate the display.
Automatic switch-off function is
active.
Press the center of the Program Selector to switch on
the appliance.
Start/Pause button not pressed?
Press the Start/Pause button to start the cycle.
Washer door is not closed properly. Check if laundry is caught in the door. Close the door
until a click is heard. Press the Start/Pause button to
start the cycle.
A delayed starting time has been
Wash cycle will begin at proper time to complete at
selected and activated.
the selected Finish in-time.
Child lock is activated.
Deactivate Child lock (press Finish in M and N for
approximately 3 seconds).
Dry detergent may have been damp Clean and dry the detergent dispenser.
or lumpy.
Excess liquid detergent may have
See Adding the correct amount of HE detergent to
been added.
determine proper detergent usage. ~ Adding the correct amount of HE detergent; Page 33
Press Start/Pause.
Water does not appear Start/Pause not pressed.
to be filling into the
Water taps not turned on.
Turn on water taps.
washer or detergent is
Supply hose kinked or pinched
Eliminate the cause.
not dispensed from
(reduce
flow).
detergent tray.
Water supply hose strainers
Clean the water inlet strainers.
clogged.
Water pressure too low.
Eliminate the cause.
42
Problem
Possible cause(s)
Solution(s)
Water cannot be seen
in the drum.
The water level in your high efficiency front load washer is below
the visible part of the drum, this is
normal.
Suds may be excessive (usually
due to too much detergent or nonHE detergent being used).
Pump is blocked.
No action needed.
Water has not drained
completely.
Use less detergent for future loads. Be sure to use
only high efficiency HE-detergents.
Check and clean the drain pump, water drain hose
and/or the drain pipe.
Drain hose or drain pipe is blocked. Clean drainage pipe and/or drainage hose.
Water is coming out
Water supply hose is leaking: is not Eliminate the cause: tighten the hose (by hand at the
from underneath the
screwed on tight at both ends, or
washer end), check for rubber washer in place.
washer.
rubber washer not placed in hose.
Drain hose is leaking.
Check the drain hose, be sure that it is on the washer
securely with the clamp in place; replace the drain
hose if leaking continues.
Foam comes out of the Too much detergent was used, or a Immediate fix: mix 1 tablespoon of fabric softener with
detergent dispenser
non-HE detergent was used; pump 1/2 liter (1 pint) of water and pour this mixture into the
drawer.
was not able to pump out the
detergent compartment, except if there is waterproof
increased suds. Ådisplays at end type textiles in the load then do not use softener to
reduce the foam.
of cycle.
To prevent: use less detergent for future wash loads.
Repeated spinning.
The Unbalanced Load Detection
To prevent: always load the washer with a mixture of
system is attempting to balance the large and small wash items (easier to distribute in the
load through repeated spin cycles. drum).
No spin took place
Load size too small.
Add more laundry.
(laundry is still wet).
Large items may have become
To prevent: always load the washer with a mixture of
entangled in the drum and could
large and small wash items (easier to distribute in the
not be distributed by the Unbaldrum).
anced Load Detection system; spin
cycle therefore canceled for safety
reasons.
Excessive suds: too much deterImmediate fix: mix 1 tablespoon of fabric softener with
gent was used, or a non-HE deter- 1/2 liter (1 pint) of water and pour this mixture into the
gent was used. Ådisplays at end detergent compartment, except if there is waterproof
type textiles in the load then do not use softener to
of cycle.
reduce the foam.
To prevent: use less detergent for future wash loads.
No Spin was selected
Select a spin speed setting (Low, Medium or High)
Detergent residue on
Some phosphate free detergents
Brush off when laundry is dry or
the laundry.
contain water insoluble ingredients execute the program Rinse.
that may appear as light spots on
the laundry.
System shakes or
The washer drum suspension sys- Mix small and large laundry items together in the load
shudders when spin
tem shifts during spinning as the
to minimize this effect. Check to be sure the washer is
speed increases.
speed increases. This may result in level and all four feet press equally against the floor.
a slight shaking of the washer
~ Leveling the washer; Page 17
during the spin speed transition.
Check that transport bolts have been removed.
~ Remove the transport bolts; Page 14
43
Problem
Possible cause(s)
Solution(s)
| does not appear in Wi-Fi is switched off.
the display panel.
Home Connect is not
working.
To connect to your home network, switch on Wi-Fi.
Wi-Fi is switched on but a connec- Check whether your home network is available or try
tion to the home network cannot be to connect to your home network again.
established.
~ Home Connect; Page 27
▯ You can find solutions to problems with Home Connect at www.home-connect.com.
▯ The use of the Home Connect functionality depends
on the availability of the Home Connect Services in
your country. Check here, www.home-connect.com,
to see if the Home Connect services are available in
your area and further information.
Information on the display area
Problem
Possible cause(s)
Solution(s)
ÿ flashes
Door not closed properly or
attempting to lock or unlock.
r flashes
Cold water tap not turned on.
Supply hose for cold water kinked
or pinched closed.
Strainer in water supply hose
clogged.
Check that no laundry is caught between the door
glass and gasket and close door securely. Wait until
door is locked or unlocked.
Turn on the cold water tap.
Eliminate the cause, replace the hose if damage.
Ålights up
The Drum Clean program indicator flashes
•:Š„, r is shown
“: ‹‹ <-> - ‚‰
“: ‹‹ <-> - ƒ„
Others
Cold water pressure too low.
Too much detergent used or nonHE detergent used.
Indicates Extra Hot wash temperature has not been used in recent
wash cycles.
Hot water tap not turned on.
Clean the water inlet strainer.
~ Cleaning the water inlet strainers; Page 38
Eliminate the cause.
Use less detergent for future loads. Only use HE detergents.
Run a Drum Clean or other program with Extra Hot
temperature option selected and without laundry.
Confirm hot water hose is correctly connected and
turn on the hot water tap.
Supply hose for hot water kinked or Eliminate the cause, replace the hose if damaged.
pinched closed.
Hot water pressure too low.
Eliminate the cause.
Strainer in water supply hose
Clean strainers in supply hoses.
clogged.
Pump is blocked (obstructed).
Clean the washer drain hose and/or the drain pipe.
May need to perform pump maintenance to clear
blockage.
~ Cleaning the drain pump; Page 39
Water in the base, appliance leak- Turn off the water tap. Call the customer service!
ing.
Turn off machine, wait 5 seconds and turn on again. If
the the problem persists, call customer service.
If troubleshooting did not solve your issue contact customer service ~ Customer service; Page 5
44
STATEMENT OF LIMITED PRODUCT WARRANTY
Bosch Clothes Washer
What this Warranty Covers & Who it Applies to
The limited warranty provided by BSH Home Appliances
Corporation (“Bosch“) in this Statement of Limited
Product Warranty applies only to the Bosch appliance
sold to you, the first using purchaser, provided that the
Product was purchased:
▯ For your normal, household (non-commercial) use,
and has in fact at all times only been used for normal
household purposes.
New at retail (not a display, "as is", or previously
returned model), and not for resale, or commercial
use.
▯ Within the United States or Canada, and has at all
times remained within the country of original purchase.
The warranties stated herein apply only to the first
purchaser of the Product and are not transferable.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Bosch to notify you in the unlikely event of a
safety notice or product recall.
▯
Limitation for Third Party Accessories and Water
Supply Hoses: Third party accessories, including water
supply hoses other than those shipped with your Bosch
washer, and any consequential damages resulting
therefrom, are not covered by this warranty. This
limitation expressly includes the implied warranties of
merchantability and fitness for a particular purpose,
which are also expressly excluded with respect to third
party accessories, including water supply hoses other
than those shipped with your Bosch washer. Use of third
party accessories, including water supply hoses other
than those shipped with your Bosch washer, does not
void this warranty on any other part, and all other
provisions of this warranty remain in effect.
How Long the Warranty Lasts
Bosch warrants that the Product is free from defects in
materials and workmanship for a period of three hundred
sixty-five (365) days from the date of purchase. The
foregoing timeline begins to run upon the date of
purchase, and shall not be stalled, tolled, extended, or
suspended, for any reason whatsoever.
This Product is also warranted to be free from cosmetic
defects in material and workmanship (such as scratches
of stainless steel, paint/porcelain blemishes, chip, dents,
or other damage to the finish) of the Product, for a period
of thirty (30) days from the date of purchase or closing
date for new construction. This cosmetic warranty
excludes slight color variations due to inherent
differences in painted and porcelain parts, as well as
differences caused by kitchen lighting, product location,
or other similar factors. This cosmetic warranty
specifically excludes any display, floor, “As Is”, or “B”
stock appliances.
SCOPE OF EXTENDED LIMITED WARRANTY
Bosch will repair or replace, free of charge, any printed
circuit boards, drive motor or component part of the drive
motor that proves defective under conditions of normal
home use during the first seven hundred thirty (730)
days from the date of purchase, labor charges excluded.
Repair/Replace as Your Exclusive Remedy
During this warranty period, Bosch or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations
stated herein) if your Product proves to have been
manufactured with a defect in materials or workmanship.
If reasonable attempts to repair the Product have been
made without success, then Bosch will replace your
Product (upgraded models may be available to you, in
Bosch’s sole discretion, for an additional charge). All
removed parts and components shall become the
property of Bosch at its sole option. All replaced and/or
repaired parts shall assume the identity of the original
part for purposes of this warranty and this warranty shall
not be extended with respect to such parts. Bosch's sole
liability and responsibility hereunder is to repair
manufacturer-defective Product only, using a Boschauthorized service provider during normal business
hours. For safety and property damage concerns, Bosch
highly recommends that you do not attempt to repair the
Product yourself, or use an un-authorized servicer; Bosch
will have no responsibility or liability for repairs or work
performed by a non-authorized servicer. If you choose to
have someone other than an authorized service provider
work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized
service providers are those persons or companies that
have been specially trained on Bosch products, and who
possess, in Bosch's opinion, a superior reputation for
customer service and technical ability (note that they are
independent entities and are not agents, partners,
affiliates or representatives of Bosch). Notwithstanding
the foregoing, Bosch will not incur any liability, or have
responsibility, for the Product if it is located in a remote
area (more than 100 miles from an authorized service
provider) or is reasonably inaccessible, hazardous,
threatening, or treacherous locale, surroundings, or
environment; in any such event, if you request, Bosch
would still pay for labor and parts and ship the parts to
the nearest authorized service provider, but you would
still be fully liable and responsible for any travel time or
other special charges by the service company, assuming
they agree to make the service call.
Out of Warranty Product
Bosch is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs, prorates, or Product replacement, once this warranty has
expired.
45
Warranty Exclusions
The warranty coverage described herein excludes all
defects or damage that are not the direct fault of Bosch,
including without limitation, one or more of the following:
▯ Use of the Product in anything other than its normal,
customary and intended manner (including without
limitation, any form of commercial use, use or storage
of an indoor product outdoors, use of the Product in
conjunction with air or water-going vessels).
▯ Any party's willful misconduct, negligence, misuse,
abuse, accidents, neglect, improper operation, failure
to maintain, improper or negligent installation,
tampering, failure to follow operating instructions,
mishandling, unauthorized service (including selfperformed "fixing" or exploration of the appliance's
internal workings).
▯ Adjustment, alteration or modification of any kind.
▯ A failure to comply with any applicable state, local,
city, or county electrical, plumbing and/or building
codes, regulations, or laws, including failure to install
the product in strict conformity with local fire and
building codes and regulations.
Ordinary wear and tear, spills of food, liquid, grease
accumulations, or other substances that accumulate
on, in, or around the Product.
▯ Any external, elemental and/or environmental forces
and factors, including without limitation, rain, wind,
sand, floods, fires, mud slides, freezing temperatures,
excessive moisture or extended exposure to humidity,
lightning, power surges, structural failures surrounding
the appliance, and acts of God.
In no event shall Bosch have any liability or responsibility
whatsoever for damage to surrounding property,
including cabinetry, floors, ceilings, and other structures
or objects around the Product. Also excluded from this
warranty are Products on which the serial numbers have
been altered, defaced, or removed; service visits to teach
you how to use the Product, or visits where there is
nothing wrong with the Product; correction of installation
problems (you are solely responsible for any structure
and setting for the Product, including all electrical,
plumbing or other connecting facilities, for proper
foundation/flooring, and for any alterations including
without limitation cabinetry, walls, floors, shelving, etc.);
and resetting of breakers or fuses.
▯
46
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY
SETS OUT YOUR EXCLUSIVE REMEDIES WITH
RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES
IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY,
OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY
IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY
LAW, WHETHER FOR MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OR OTHERWISE,
SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT
THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN
NO EVENT WILL THE MANUFACTURER BE LIABLE FOR
CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT,
"BUSINESS LOSS", AND/OR PUNITIVE DAMAGES,
LOSSES, OR EXPENSES, INCLUDING WITHOUT
LIMITATION TIME AWAY FROM WORK, HOTELS AND/
OR RESTAURANT MEALS, REMODELLING EXPENSES
IN EXCESS OF DIRECT DAMAGES WHICH ARE
DEFINITIVELY CAUSED EXCLUSIVELY BY BOSCH, OR
OTHERWISE. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall
be effective unless authorized in writing by an officer of
BSH.
How to Obtain Warranty Service:
To obtain warranty service for your Product, you should
contact Bosch Customer Service Department.
BSH Home Appliances Corporation - 1901 Main Street,
Suite 600 / Irvine, CA 92614 / 1-800-944-2904
*9001267174*
9001267174
9709
1901 Main Street, Suite 600 • Irvine, CA 92614 • 1-800-944-2904
www.bosch-home.com • © 2012 BSH Home Appliances Corporation
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