Whirlpool WMH31017FS User Guide

User Guide
Microwave Hood Combination
THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in TROUBLESHOOTING, please
visit our website at www.whirlpool.com for additional information. If you still need assistance, call us at 1-800-253-1301.
You will need your model and serial number located on the front facing of the microwave oven opening, behind the door.
Para obtener acceso a “Instrucciones para el usuario de la combinación microondas campana” en español, o para obtener información
adicional acerca de su producto, visite: www.whirlpool.com
Tenga listo su número de modelo completo. Puede encontrar su número de modelo y de serie en la etiqueta ubicada en la parte frontal de
la abertura del horno de microondas, detrás de la puerta.
MICROWAVE HOOD COMBINATION SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
DANGER
WARNING
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances basic safety precautions should be followed, including the following:
WARNING: To reduce the risk of burns, electric shock, fire,
injury to persons, or exposure to excessive microwave energy:
■ Read all instructions before using the microwave oven.
■ Read and follow the specific “PRECAUTIONS TO AVOID
POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE
ENERGY” found in this section.
■ The microwave oven must be grounded. Connect only to
properly grounded outlet. See “GROUNDING INSTRUCTIONS”
found in this section and in the provided Installation Instructions.
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Install or locate the microwave oven only in
accordance with the provided Installation Instructions.
Some products such as whole eggs in the shell and
sealed containers - for example, closed glass jars are able to explode and should not be heated in the
microwave oven.
SAVE THESE INSTRUCTIONS
W10835574A
IMPORTANT SAFETY INSTRUCTIONS
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Use the microwave oven only for its intended use as
described in the manual. Do not use corrosive chemicals or
vapors in the microwave oven. This type of oven is
specifically designed to heat, cook, or dry food. It is not
designed for industrial or laboratory use.
As with any appliance, close supervision is necessary when
used by children.
Do not operate the microwave oven if it has a damaged cord
or plug, if it is not working properly, or if it has been damaged
or dropped.
The microwave oven should be serviced only by qualified
service personnel. Call an authorized service company for
examination, repair, or adjustment.
Do not cover or block any openings on the microwave oven.
Do not store this microwave oven outdoors. Do not use the
microwave oven near water - for example, near a kitchen
sink, in a wet basement, near a swimming pool, or similar
locations.
Do not immerse cord or plug in water.
Keep cord away from heated surfaces.
Do not let cord hang over edge of table or counter.
See door surface cleaning instructions in the “Microwave
Oven Care” section.
To reduce the risk of fire in the oven cavity:
– Do not overcook food. Carefully attend the microwave oven
when paper, plastic, or other combustible materials are
placed inside the oven to facilitate cooking.
– Remove wire twist-ties from paper or plastic bags before
placing bags in oven.
– If materials inside the oven ignite, keep oven door closed,
turn oven off, and disconnect the power cord, or shut off
power at the fuse or circuit breaker panel.
– Do not use the cavity for storage purposes. Do not leave
paper products, cooking utensils, or food in the cavity when
not in use.
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Liquids, such as water, coffee, or tea are able to be
overheated beyond the boiling point without appearing to
be boiling. Visible bubbling or boiling when the container
is removed from the microwave oven is not always
present. THIS COULD RESULT IN VERY HOT LIQUIDS
SUDDENLY BOILING OVER WHEN THE CONTAINER
IS DISTURBED OR A SPOON OR OTHER UTENSIL IS
INSERTED INTO THE LIQUID.
To reduce the risk of injury to persons:
– Do not overheat the liquid.
– Stir the liquid both before and halfway through heating it.
– Do not use straight-sided containers with narrow necks.
– After heating, allow the container to stand in the
microwave oven for a short time before removing the
container.
– Use extreme care when inserting a spoon or other
utensil into the container.
Do not mount over a sink.
Do not store anything directly on top of the microwave
oven when the microwave oven is in operation.
Clean Ventilating Hoods Frequently - Grease should not
be allowed to accumulate on hood or filter.
When flambéing foods under the hood, turn the fan on.
Suitable for use above both gas and electric cooking
equipment.
Intended to be used above ranges with maximum width of
36" (91.44 cm).
Use care when cleaning the vent-hood filter. Corrosive
cleaning agents, such as lye-based oven cleaners, may
damage the filter.
SAVE THESE INSTRUCTIONS
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO
EXCESSIVE MICROWAVE ENERGY
(a) Do not attempt to operate this oven with the door open
since open-door operation can result in harmful exposure
to microwave energy. It is important not to defeat or
tamper with the safety interlocks.
(c) Do not operate the oven if it is damaged. It is particularly
important that the oven door close properly and that there
is no damage to the:
(1) Door (bent),
(2) Hinges and latches (broken or loosened),
(3) Door seals and sealing surfaces.
(b) Do not place any object between the oven front face and
the door or allow soil or cleaner residue to accumulate on
sealing surfaces.
(d) The oven should not be adjusted or repaired by anyone
except properly qualified service personnel.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other
reproductive harm.
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Electrical Requirements
WARNING
GROUNDING INSTRUCTIONS
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Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
WARNING: Improper use of the grounding plug can
result in a risk of electric shock. Consult a qualified
electrician or serviceman if the grounding instructions are
not completely understood, or if doubt exists as to whether
the microwave oven is properly grounded.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Do not use an extension cord. If the power supply cord is
too short, have a qualified electrician or serviceman install
an outlet near the microwave oven.
Observe all governing codes and ordinances.
SAVE THESE INSTRUCTIONS
Required:
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For all cord connected appliances:
The microwave oven must be grounded. In the event of
an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. The microwave oven is equipped with a cord
having a grounding wire with a grounding plug. The plug
must be plugged into an outlet that is properly installed
and grounded.
A 120 volt, 60 Hz, AC only, 15- or 20-amp electrical supply
with a fuse or circuit breaker.
This device complies with Part 18 of the FCC Rules.
Recommended:
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A time-delay fuse or time-delay circuit breaker.
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A separate circuit serving only this microwave oven.
OPERATING YOUR MICROWAVE OVEN
Settings/Features
Clock
Tones
The Clock is a 12-hour (12:00-11:59) clock. Touch CLOCK, enter
time, then touch CLOCK or the Start control.
Programming tones and signals. Programming tones may be
turned off, or all tones (including end-of-function signals) may
be turned off. To turn off programming tones, touch and hold
number pad “1” for about 3 seconds, until a confirmation tone
sounds. Repeat to turn back on programming tones. To turn off all
tones, touch and hold number pad “2” for about 3 seconds until a
confirmation tone sounds. Repeat to turn back on all tones.
Timer
With the microwave oven in standby mode, touch the Timer
control, enter time, then touch the Timer control or the Start
control. Cook functions may be entered while the Timer is
counting down. To cancel timer, touch Timer control while the
Timer countdown is active in the display.
Demo Mode
Activate to practice using the control without actually turning
on the magnetron. Touch and hold number pad “3” for about 3
seconds until a confirmation tone sounds, and “DEMO” icon lights
up in the display. Repeat to deactivate.
Control Lock
Activate to avoid unintended start. Touch and hold the Cancel
control for about 3 seconds until 2 tones sound and padlock icon
appears in the display. Repeat to unlock control.
Standby Mode
Vent Fan
When no functions are working, oven will switch to standby power
mode and dim the brightness after 5 minutes. Press any button
or open/close the door and the display will return to the normal
brightness.
High (“SPd2”), low (“SPd1”) and off. Comes on automatically as
cooling fan during any cook function.
Vent Timer (on some models): Set vent fan to run for exactly 30
minutes, or to run for only 30 minutes more (off after 30 minutes).
The vent fan may be turned off at any time using the Vent Fan
control. Touch and hold number pad “4” for about 3 seconds until
a tone sounds and the vent fan turns on.
Turntable
For best cooking results, do not operate the microwave oven
without having the turntable in place.
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Cookware and Dinnerware
Microwave-Safe
Do Not Use
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Browning dish (Follow manufacturer recommendations.)
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Metal cookware and bakeware
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Ceramic glass, glass
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Straw or wicker
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China, earthenware (Follow manufacturer recommendations.)
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Gold, silver or pewter
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Melamine (Follow manufacturer recommendations.)
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Non-approved meat thermometers, skewers
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Paper towels, paper plates, napkins (Use non-recycled paper.)
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Twist ties
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Plastic wraps, bags, covers, dinnerware, containers (Follow
manufacturer recommendations.)
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Foil liners, such as sandwich wrappers
Pottery and clay (Follow manufacturer recommendations.)
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Staples
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Objects with gold or silver trim or with metallic glaze
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Silicone bakeware (Follow manufacturer recommendations.)
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Wax paper
To Test Cookware/Dinnerware: Place dish in microwave oven with 1 cup (250 mL) of water beside it. Program 1 minute of cook time at
100%. If dish becomes hot and the water stays cool, do not use the dish in the microwave oven.
Microwave Oven Use
For list of preset programs, see the Cooking Guide label on the front facing of the microwave oven opening, behind the door.
Manual Cooking/Stage Cooking
Soften/Melt
Touch COOK TIME, touch number pads to enter time, touch
COOK POWER (if not 100%), touch number pads to enter power
level (10-90), and then touch the Start control.
If programming additional stages, enter the cook time and cook
power of each before touching the Start control.
Touch SOFTEN/MELT, enter number code of food item, enter
quantity, then touch the START control.
Preset Cooking
(Baked) Potato
Popcorn
Touch POPCORN. Enter bag size in ounces: 3.0 or 3.5 (85 or 99 g),
then touch START control
Touch COOK, enter number code of food item, enter quantity, and
then touch the Start control.
Touch REHEAT, enter number code of food item, enter quantity if
needed, then touch the Start control.
Touch (BAKED) POTATO. Enter number of potatoes: 1, 2, 3 or 4,
about 10 to 13 oz (283 to 367 g) each, then touch START control.
NOTE: Place fork-pierced potatoes around turntable edges, at
least 1” (2.5 cm) apart. Place a single potato to the side of the
turntable (not in the center).
Preset Defrosting
Pizza (reheat)
Unwrap food. Touch DEFROST, enter number code of food item,
enter weight, then touch the Start control.
Touch PIZZA. Enter number of slices: 1, 2 or 3, about 4 oz (113 g)
each, then touch START control.
Preset Reheating
MICROWAVE OVEN CARE
General Cleaning
Installing/Replacing Filters and Light Bulbs
IMPORTANT: Before cleaning, make sure all controls are
off and the microwave oven is cool. Always follow label
instructions on cleaning products.
To avoid damage to the microwave oven caused by arcing
due to soil buildup, keep cavity, microwave inlet cover and
area where the door touches the frame clean.
Clean with mild soap, water and a soft cloth or sponge,
or as indicated below.
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Grease filters: mild soap and water or dishwasher.
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Door and exterior: mild soap and water, or glass cleaner
applied to paper towel.
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Control panel: sponge or soft cloth and water.
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Stainless steel (on some models): mild soap and water,
then rinse with clean water and dry with soft cloth, or
use stainless steel cleaner.
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Turntable: mild soap and water or dishwasher.
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Grease filters: Grease filters are on the underside of
microwave oven. Clean monthly. Slide the filter away from
the tab area, and drop out the filter. To reinstall, place end
of the filter into the opening opposite the tab area, swing
up the other end, and slide it toward the tab area.
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Charcoal filter: The charcoal filter is behind the vent grille
at the top front of the microwave oven. The charcoal filter
cannot be cleaned, and should be replaced about every
6 months. Remove two screws on the vent grille, tilt the
grille forward, lift it out, and remove filter. To reinstall,
place the filter into its slotted area – wire mesh side up,
replace vent grille, and secure with screws.
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Cooktop light: The cooktop light bulb is located on the
underside of the microwave oven, and is replaceable.
Remove bulb cover screws, and open the bulb cover.
Replace bulb, close bulb cover, and secure with screws.
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Cavity light: The cavity light bulb is located behind the
vent grille at the top front of the microwave oven, under
the bulb cover, and is replaceable. Remove two screws
on the vent grille, tilt the grille forward, and lift it out.
Remove bulb cover screw, open bulb cover and replace
bulb. Close bulb cover, and secure with screw. Replace
vent grille, and secure with screws.
ACCESSORIES
Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model
identification information.
Replacement Parts
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Cleaning Supplies
Turntable
Turntable support and rollers
Turntable hub
Grease filter
Charcoal filter
Cooktop light bulb
Cavity light bulb
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Heavy Duty Degreaser
affresh® Kitchen Appliance Cleaner
affresh® Stainless Steel Cleaner
affresh® Stainless Steel Wipes
PROBLEM SOLVER
Scan the code at left with your mobile device, or visit www.whirlpool.com/product_help for
more recommendations that may help you avoid a service call.
If you experience
Recommended Solutions
Microwave oven will
not operate
Check the following:
Arcing in the
microwave oven
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Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace
the fuse or reset the circuit breaker. If the problem continues, call an electrician.
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Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does
not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
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Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove
it, then firmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more without
the microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open
and close the door, then start the cycle.
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Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some
models) is off.
Check the following:
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Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where
the door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section.
Turntable alternates
rotation directions
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This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
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A flashing “:” or “PF” means there has been a power failure. Reset the clock.
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A letter followed by a number is an error indicator. Call for assistance.
Fan running during
cooktop usage
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This is normal. The microwave oven’s cooling fan (on some models), which is separate from the vent
fan, automatically comes on during microwave oven operation to cool the microwave oven. It may also
automatically come on and cycle on and off to cool the microwave oven’s controls while the cooktop below
is being used.
Radio, TV or
cordless phone
interference
Check the following:
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Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
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Soil - Make sure the microwave oven door and sealing surfaces are clean.
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Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or
noise while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using
these items during microwave oven operation.
5
WHIRLPOOL
MAJOR APPLIANCE
LIMITED WARRANTY
®
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■ Name, address and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit www.whirlpool.com/product_help.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S. and
Canada, direct all requests for warranty service to:
www.whirlpool.com/product_help
Whirlpool Customer eXperience Center
In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine whether another warranty applies.
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
For one year from the date of purchase, when this
major appliance is installed, operated and maintained
according to instructions attached to or furnished with
the product, Whirlpool Corporation or Whirlpool
Canada LP (hereafter “Whirlpool”) will pay for Factory
Specified Replacement Parts and repair labor to
correct defects in materials or workmanship that
existed when this major appliance was purchased, or
at its sole discretion replace the product. In the event
of product replacement, your appliance will be
warranted for the remaining term of the original unit's
warranty period.
1. Commercial, non-residential, multiple-family use, or use inconsistent with published
user, operator or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes or correction of household electrical or
plumbing (i.e. house wiring, fuses or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation
solutions, etc.).
5. Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of products from natural gas or L.P. gas.
7. Damage from accident, misuse, abuse, fire, floods, acts of God or use with products
not approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to the
appliance finishes unless such damage results from defects in materials and
workmanship and is reported to Whirlpool within 30 days.
10. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive
environments including but not limited to high salt concentrations, high moisture or
humidity or exposure to chemicals.
11. Food or medicine loss due to product failure.
12. Pick-up or delivery. This product is intended for in-home repair.
13. Travel or transportation expenses for service in remote locations where an authorized
Whirlpool servicer is not available.
14. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim,
decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that
interfere with servicing, removal or replacement of the product.
15. Service or parts for appliances with original model/serial numbers removed, altered
or not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS
LIMITED WARRANTY SHALL BE PRODUCT REPAIR
AS PROVIDED HEREIN. Service must be provided by a
Whirlpool designated service company. This limited
warranty is valid only in the United States or Canada
and applies only when the major appliance is used in
the country in which it was purchased. This limited
warranty is effective from the date of original consumer
purchase. Proof of original purchase date is required to
obtain service under this limited warranty.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance,
you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation
of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and
you also may have other rights that vary from state to state or province to province.
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/™ © 2015 Whirlpool. All rights reserved.
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