Printek Printer Mt2 Series Operator`s manual

Mt2 Series
Operator’s Manual
Printek, Inc.
1517 Townline Road
Benton Harbor, MI 49022
269-925-3200
www.printek.com
Printek Part Number 5753 Rev. D
1
FCC Part 15 Class B
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try too correct the interference by one or more of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Acknowledgements
Printek is a registered trademark of Printek, Inc.
Bluetooth is registered trademark of Bluetooth SIG, Inc.
O’Neil is a trademark of O’Neil Product Development, Inc.
Palm OS is a trademark of PalmSource, Inc.
PrintBoy is a registered trademark of Bachmann Software
PrinterCE is a registered trademark of FieldSoftware Products
Wi-Fi is a registered trademark of the Wi-Fi Alliance
Windows is a registered trademark of Microsoft Corporation
All other trademarks are the property of their respective owners.
© 2003, 2004 By Printek, Inc., 1517 Townline Road, Benton Harbor, MI 49022. All rights reserved.
Specifications subject to change without notice.
ii
Read all setup and operating instructions before proceeding with
operation.
Do not operate in an enclosure unless properly ventilated. Make sure no ventilation openings are blocked or
obstructed, which may result in the printer overheating.
Do not operate near a heat source.
No user-serviceable parts inside. Refer service or repairs to a
qualified service professional.
Use of genuine Printek replacement parts is required to warrant proper, safe operation.
Any alteration or modification of this device voids the user warranty and may make the product unsafe to
operate.
The print head and motors get hot during use. Wait until they cool before touching them.
Make certain the printer is disconnected from AC power before removing any covers or performing any
required cleaning or maintenance.
Connecting this printer to an ungrounded receptacle can result in electrical shock.
Never place the printer near inflammable or explosive substances. Do not operate near liquid or spill liquid into
the printer at any time.
Lesen Sie vor der Inbetriebnahme die Aufbau- und
Bedienungsanleitung.
Betreiben Sie den Drucker nicht in einem kleinen, geschlossenen Raum, es sei denn dieser wird ordnungsgemäß
belüftet. Achten Sie darauf, dass die Lüftungen nicht blockiert oder versperrt sind, denn dies kann zum
Überhitzen des Druckers führen.
Nehmen Sie den Drucker nicht in der Nähe einer Wärmequelle in Betrieb.
Enthält keine Teile, die vom Bediener instandgesetzt werden
können. Bitte wenden Sie sich bei Instandsetzung oder
Reparatur an qualifiziertes Kundendienstpersonal.
Die Verwendung von echten Printek Ersatzteilen ist notwendig, um ordnungsgemäßen, sicheren Betrieb zu
gewährleisten.
Änderungen oder Modifikationen dieses Geräts machen die Garantie ungültig und können den sicheren Betrieb
des Produkts gefährden.
Während des Druckens werden Druckerkopf und Motoren heiß. Warten Sie, bis sich die Teile abgekühlt haben,
bevor Sie sie berühren.
Vergewissern Sie sich, dass der Drucker nicht mehr an die Stromquelle angeschlossen ist, bevor Sie
Abdeckungen abnehmen oder das Gerät reinigen bzw. warten.
Schließen Sie diesen Drucker nicht an eine ungeerdete Steckdose an; dies kann zum Elektroschock führen.
Setzen Sie den Drucker niemals in die Nähe von feuer- oder explosionsgefährlichen Stoffen. Betreiben Sie den
Drucker nicht in der Nähe von Flüssigkeiten und lassen Sie keine Flüssigkeiten in den Drucker gelangen.
iii
TABLE OF CONTENTS
Introduction ..........................................................................................................................................................1
Printer Models and Options ..............................................................................................................................1
Manual Contents...............................................................................................................................................1
Getting Started .....................................................................................................................................................3
Printer Features.................................................................................................................................................3
Installing The Battery .......................................................................................................................................4
Charging the Battery Before Use......................................................................................................................4
Media Loading..................................................................................................................................................5
Attaching The Belt Loop System......................................................................................................................6
Operation ..............................................................................................................................................................7
Turning On Printer Power.................................................................................................................................7
Performing A Self-Test.....................................................................................................................................7
Tearing Off A Print Job ....................................................................................................................................8
Reading The Status Indicators ..........................................................................................................................9
Using The Optional Magnetic Card Reader (MCR) .......................................................................................10
Printer Configuration ........................................................................................................................................11
Serial RS-232C Interface Configuration.........................................................................................................12
Infrared (IrDA) Interface Configuration .........................................................................................................13
Bluetooth Wireless Data Communications .....................................................................................................13
Power Settings – SW4 ....................................................................................................................................13
Programming Information ..............................................................................................................................14
Printer Maintenance ..........................................................................................................................................19
Cleaning..........................................................................................................................................................19
Battery Maintenance.......................................................................................................................................20
Troubleshooting..................................................................................................................................................23
Specifications ......................................................................................................................................................25
Printer Specifications......................................................................................................................................25
Media Specifications ......................................................................................................................................26
Printer Supplies and Accessories ....................................................................................................................27
Warranty .........................................................................................................................................................27
Glossary of Terms ..............................................................................................................................................29
v
Introduction
Thank you for purchasing a Printek Mt2 Series Mobile Printer.
The Mt2 printers have been designed to
provide you years of service, handling your most demanding printing requirements in the mobile arena. If you
have any questions or would like more information on the various supplies and accessories that are available for
the Mt2 Series, please visit us on the internet at www.printek.com, or call our Sales Department at (800) 3684636.
Printer Models and Options
The Mt2 is a mobile thermal printer capable of printing on roll media up to 2.25” in width.
The Mt2B adds Bluetooth Wireless connectivity for ultra-convenient data communication with no need for
cables or line-of-sight orientation.
Either model can also be purchased with a Magnetic Card Reader for point-of-sale credit card data capture,
“line busting”, and other customer convenience applications.
In addition, Printek provides many useful accessories such as weather-proof cases, shoulder straps, serial cables,
external battery chargers, and in-vehicle power adapters to cover all the needs of your user environment. Please
visit our website at www.printek.com for more information.
Manual Contents
Getting Started provides information on the printer’s features, instructions for installing and charging the
battery, and installing print media.
Operation describes initial power up, performing Self-Test, tearing off printed output, interpreting the status
indicators, and using the Magnetic Card Reader.
Printer Configuration provides detailed information on how to set up the printer interfaces and power control.
Printer Maintenance gives tips about cleaning, battery charging, and other battery information.
Troubleshooting offers solutions to common problems.
Specifications lists the operating ranges and ratings of the printer.
Glossary of Terms is a reference for terminology used within this manual and in the computer and printer
industry.
1
Getting Started
The Mt2 and Mt2B mobile printers are full featured portable receipt printers designed for varied job
environments including field service, field sales, restaurants, ticketing and many other applications where point
of service receipts are required. Each printer includes:
•
•
•
•
An Mt2 or Mt2B Printer
One Battery
One Roll of Paper
A Belt Loop System
Printer Features
All printer controls, indicators, and connectors are available on the top and sides of the printer as shown below.
Printer Features
3
Getting Started
Installing The Battery
The battery compartment is conveniently located on the bottom of the printer. To install the battery, perform
the following steps.
•
Unlock the battery door by sliding the Battery Door Release toward the center of the door.
•
Open the battery door.
•
Orient the battery so that the two contacts on the battery will be face down, and will correspond with the
two contacts inside the printer’s battery compartment, and set the battery into the compartment. A label
showing this orientation is also located inside the battery compartment.
•
Close the battery door.
•
Lock the battery door closed by sliding the Battery Door Release toward the edge of the battery door.
Bottom of the Printer Showing Battery Compartment
Charging the Battery Before Use
Note: One battery is included with the printer. The battery must be fully charged before using the printer.
4
•
Charge the battery by plugging the AC adapter into a wall outlet and inserting the other connector into the
printer.
•
The Amber BATTERY CHARGING indicator will illuminate indicating that the battery is being
charged.
Getting Started
Status Indicators
•
The battery will be fast charged and after about 180 minutes the indicator will turn off.
•
Be sure to fully recharge the battery before long or battery intensive printing sessions. Certain operations
such as printing receipts with a lot of bar codes and graphics may drain the battery more quickly than
others.
Note: For additional information on battery specifications, charging, and safety, please refer to the information
in the Printer Maintenance section on page 20.
Media Loading
The Mt2 series printers can print text, bar codes and some limited graphics on thermal receipt paper. See
“Media Specifications” for the paper width and thickness requirements, and approved vendors.
Follow these steps to load paper into the printer:
•
Release the paper door by pressing down on the LOAD button on the top of the printer near the paper
door, as shown in the following illustration.
•
The paper door will pop open a short way.
•
Grasp either side of the paper door and open it far enough to allow insertion of a roll of paper.
•
Place the paper roll into the printer as indicated below and on the label in the paper supply well. The
paper must unwind from the roll as shown so that the thermally sensitive side of the paper will make
contact with the print head. If using one inch (25.4mm) wide paper, the paper guide spacer must be
installed in the center of the paper supply well and the paper must be loaded on the side nearest the label.
•
Unroll about 3 inches of paper from the roll and position it between the print head guides.
•
Close the paper door with the end of the paper outside of the printer.
•
Tear the excess paper off using the edge of the paper door as a tear bar. (See “Tearing Off A Print Job”
on page 8.)
5
Getting Started
Loading the Paper Roll
Attaching The Belt Loop System
The belt loop system consists of two parts:
•
A knob located on the back part of the printer just above the battery door
•
A belt loop strap with a click on connector
After sliding your belt through the strap of the belt loop:
•
Insert the knob located on the bottom of the printer into the slot of the belt loop connector.
•
Pull down on the printer until you hear a click. The printer is now secure and can safely hang down
beside your hip.
•
To release the printer, press in on the two latches on the sides of the connector and pull the printer and
knob up and clear of the slot.
Note: Do not force or pull the printer from the connector without pressing in on the two latches.
6
Operation
Turning On Printer Power
Once the battery is charged and the paper is loaded, the printer may be powered by pressing and releasing the
ON/OFF Button. When powered on, the printer’s POWER INDICATOR will show the current state of the
battery charge. Green indicates that the battery is charged enough to continue printing for some period of time
(does not necessarily indicate a full charge). Amber indicates that the battery charge is low and the battery
needs to be recharged soon. Red indicates that the battery is not charged enough to continue printing.
Power/Battery Indicator
For information on the power operating modes of the printer, refer to “Power Settings – SW4” on page 13 in the
Printer Configuration section of this manual.
Performing A Self-Test
To perform a printer Self-Test, please use the following procedure.
ON/OFF and PAPER FEED Button Locations
7
Operation
•
Verify that the printer is turned off.
•
Press and hold the PAPER FEED button.
•
While continuing to hold the PAPER FEED button, press the ON/OFF button to turn the printer on.
•
The printer will start printing the self-test messages. You may now release both buttons.
•
The Self-Test will stop after all the printer information is printed, or you may press either the ON/OFF
Button or the PAPER FEED Button to cancel the Self-Test.
The first few lines of self-test show the printer firmware version, the current printer settings (for example IrDA
or Serial/Bluetooth mode) and a list of any optional or special features installed.
Tearing Off A Print Job
The edge of the printer’s paper door acts as a tear bar. Pull one edge of the paper against the tear bar at an angle
as shown below, and then tear down and across against the tear bar to tear the paper.
Note that using the tear bar is the only way to tear the paper. Pulling up or pulling sideways without using the
tear bar can cause a paper jam due to paper misalignment in the print head mechanism.
Tearing the Paper
8
Operation
Reading The Status Indicators
The following table describes the information provided by the printer’s status indicators that are located on the
top of the printer.
Indicators on Front of Printer
Indicator
Power and
Battery
Capacity
State
Green
Amber
Red
Off
Battery
Charging
Amber
Off
Error and
MCR Ready
Green
Red
Off
Status
Printer is on and ready to receive data.
This indicator is also on if the printer is in
a low power state and waiting to receive
data.
Indicates low power. Battery needs to be
recharged.
Very low power. Printing is not possible.
Printer is off. Printer is turned off or the
battery is completely discharged or
removed.
The battery charger is charging the
battery at a fast rate. If the battery is
below 5.0V, the battery is being “trickle”
charged until the battery voltage reaches
5.0V, and then the fast charge rate is
started. Charging may take up to three
hours.
The battery is completely charged, or the
adapter is not connected.
The MCR is ready to accept a card swipe.
If data is read successfully, the indicator
will turn off.
Indicates a fault condition or a printer
error. This may be due to running out of
paper, not reading the MCR data
correctly, or some other error. Refer to
the Troubleshooting section on page 23
for more information.
Normal condition. Printer is ready to
print.
9
Operation
Using The Optional Magnetic Card Reader (MCR)
The Magnetic Card Reader is a factory-installed option. This option requires special application software to
read and process cards with a magnetic stripe, such as credit cards or a driver’s license.
Refer to the following figure if your printer is equipped with the optional magnetic stripe reader and the
application software asks for the card to be read. Quickly swipe the card through the reader either left to right or
right to left. The magnetic stripe must be facing toward the paper supply door while it is passed through the
reader.
Refer to the following table for a description of what is displayed by the MCR/Error Indicator.
Indicator State
GREEN
OFF
RED
Status
MCR ready and waiting for
card to be swiped.
Card not ready to be swiped.
-- OR -Card data read successfully.
Error reading card data.
Magnetic Card Swipe Illustration
10
Printer Configuration
The printer’s configuration is controlled using switches which are located in the battery compartment as shown
below.
Configuration Switch Location
Some of these switches control the communications interfaces which include Serial RS232 and IrDA on the
Mt2 models, and the additional Bluetooth interface on the Mt2B models. These interface switches must be set
to match the settings on the host computer system in order for the host and printer to communicate properly.
In the case of Mt2B models, the printer’s Auto Power Off feature is also controlled by one of these switches.
These switch assignments are shown in the following table. Following the table are detailed descriptions of
how to use these switches to control each interface and the printer’s power.
For information regarding optional serial cables, or for information regarding software drivers and printing
utilities for various host operating systems, please refer to “Printer Supplies and Accessories” on page 27.
Switch Position(s)
SW1
Off
On
SW2
SW3
Off
Off
Off
On
On
Off
On
On
SW4
Off
On
SW5
SW6
SW7
Off
Off
On
Off
On
On
SW8
Function
Communication Interface
RS232/Bluetooth Enabled
IrDA Enabled
Baud Rate
38,400
19,200
9,600
2,400
Manual Power Control (Mt2B)
Manual Control Disabled
Manual Control Enabled
Reserved
Parity bit
No Parity
Odd Parity
Even Parity
Reserved
11
Printer Configuration
Note: Be careful when changing switch settings. Carefully use a pointer on the lever of the switch you wish to
change. DO NOT use a lead pencil as this may contaminate the switch. DO NOT use a screw driver or
apply excessive force.
The following diagram shows switch settings for IrDA communications.
Sample Switch Setting
Serial RS-232C Interface Configuration
In order for the printer to receive data using the RS-232C interface, configuration switch SW1 must be in the
Off Position. Additionally, the baud rate on switches SW2 & SW3, and the parity on switches SW6 & SW7
must be set to match the settings on the host computer.
The RS-232C Interface signals are provided on a 6 Pin RJ type data connector located on the side of the printer.
A diagram of the connector and a table showing the pin assignments are shown below.
Serial RS-232C Connector Pin Out
Pin #
1
2
3
4
5
6
Signal
COM
TXD
RXD
CTS
COM
RTS
Description
Logic Common
Transmit Data (From Printer)
Receive Data (From Host)
Clear To Send (From Printer)
Logic Common
Request To Send (From Host)
Serial RS-232C Interface signals
The serial interface supports hardware handshaking using the RTS and CTS signals, and supports software
handshaking using the XON/XOFF characters.
12
Printer Configuration
Infrared (IrDA) Interface Configuration
In order for the printer to receive data using the IrDA interface, configuration switch SW1 must be in the On
position. Baud rate and parity settings are not required.
Bluetooth Wireless Data Communications
Configuration
The Mt2B model printers are equipped with a Bluetooth interface in addition to the Serial RS-232C and IrDA
interfaces that are provided in the Mt2 models. The Bluetooth interface operates wirelessly as does the IrDA
interface with the added advantage of not requiring line-of-sight alignment in order to communicate.
In order for the printer to receive data using the Bluetooth interface, configuration switches SW1, SW2, SW3,
SW6, & SW7 must all be in the Off position.
To use the Bluetooth interface, the host computer must also have an interface that is compatible with the
Bluetooth wireless communication standard. To have the host computer “discover” the printer and configure its
interface, please refer to the host computer interface documentation.
Power Considerations
When using the Bluetooth interface, switch SW4 is available to override the Auto Power Off feature and allow
the printer to be manually turned on and off. For more information, refer to “Power Settings – SW4” on page
13.
Power Settings – SW4
SW4 – Manual Power Control (Mt2B Only)
If Manual Control is enabled, this allows the operator full On/Off control of the printer when the printer is using
the Bluetooth interface.
Enabling Manual Power Control allows the operator more flexibility in avoiding the Auto Power Off timeout.
The user must manually turn off the printer to conserve battery power.
13
Printer Configuration
Programming Information
This section provides a summary of the printer commands support by the Mt2 Series printers. For complete
details, please refer to the Mt Series Programmer’s Manual.
ASCII Control Characters
Character
Hex/Dec Printer Action
End Of Text
EOT
04 / 04
Printer sends EOT to host when buffer is empty.
Backspace
BS
08 / 08
Deletes previous character in buffer.
Horizontal Tab
HT
09 / 09
Tabs to column 5, 9, 13, 17, 21, 25, 29, 33, 37, or to beginning of next line.
Line Feed
LF
0A / 10
Advances to beginning of next line.
Vertical Tab
VT
0B / 11
Advances 5 lines.
Form Feed
FF
0C / 12
Advances 10 lines.
Carriage Return
CR
0D / 13
Advances to beginning of next line.
Shift Out
SO
0E / 14
Defaults to 24 column mode.
Shift In
SI
0F / 15
Defaults to 42 column mode.
Transmitter On
XON
11 / 17
Printer to Host: Printer ready to receive data.
Host to Printer: Host ready to receive data.
Printer On
AUXON
12 / 18
Printer sends AUXON after power on, clearing of printer jam, or paper
reload.
Printer Receiver is Off
XOFF
13 / 19
Printer to Host: Print buffer is full or other error condition.
Host to Printer: Host buffer full.
NORM
14 / 20 Returns to default 42 column mode
Printer Off
AUXOFF
15 / 21
Printer sends AUXOFF before power down or upon paper out.
Cancel
CANCEL
18 / 24
Stops printing, resets printer buffer and restores printer to power up
configuration.
Escape
ESC
1B / 27
Precedes additional commands as described in the following tables.
Extended Print On
EXTEND ON
1C / 28
Following characters will be printed Double High.
Extended print Off
EXTEND OFF 1D / 29
Following characters will be printed at normal height.
14
Printer Configuration
Printer Font Commands – Courier Character Set
Command String
ESC k 5
ESC k 4
ESC k 3
ESC k 2
ESC k 1
ESC k 0
Printer Action
Selects 24 CPI Normal Font (8x12)
Selects 21 CPI Normal Font (9x21)
Selects 19 CPI Normal Font (10x21)
Selects 16 CPI Normal Font (12x21)
Selects 12 CPI Normal Font (16x21)
Selects 13 CPI Rotated Font (14x16)
Printer Font Commands
Command String
ESC F 1
ESC F 2
ESC U 1
ESC U 0
Printer Action
Selects International character set
Selects PC Line Draw character set
Enable emphasized print.
Disable emphasized print.
Line Spacing Commands
Command String
ESC a n
ESC J n
Printer Action
Select dot line spacing between printed lines.
Graphic Line Feed command
8 Bit Dot Addressable Graphics
Command String
ESC V n1 n2
Printer Action
8-bit Graphic command
8 Bit Compressed Graphics
Command String
ESC v height width
counter data …
Printer Action
RLE Compressed Graphic command
15
Printer Configuration
Magnetic Card Reader Control Commands
Command String
ESC M nn track CR
ESC C
Printer Action
Enable MCR with nn auto timeout to read track track(s)
Cancel MCR read process
Graphic Logo and Bar Code Commands
Command String
ESC D L n
ESC L G n
ESC L G 0xFF
ESC L g n
ESC z n1 n2 L data
ESC Z n1 n2 L data
ESC Q J n
ESC Q Q n
ESC Q F m
ESC Q B m
Printer Action
Select Flash Logo Mode
Prepare printer to load image
Loading Logo Complete
Print stored logo image
Print Bar Code without visible text
Print Bar Code with visible text
Reverse Dot Feed
Set Out of Paper Sensitivity
Set Forward Black Mark Seek
Set Reverse Black Mark Seek
Printer Supervisory and Control Commands
Command String
^V
^B
ESC P ^
ESC P alpha
ESC P (
ESC P )
ESC P #
ESC P $
ESC P n
ESC P n
ESC M 0 0 0 CR
ESC M n n 0 CR
ESC C
16
Printer Action
Battery, Buffer, & MCR Status
Buffer & MCR status
Print Battery Voltage
Time and date print and control
Firmware version query
Hardware model query
Select Online mode, characters printed as received
Select Buffer mode, characters printed on receipt of EOT (^D)
Set print contrast
Set peak power control
Disable the power down timer
Sets the power down timer to nn seconds
Reset Auto power down to 20 seconds
Printer Configuration
Resident Character Sets
The following tables show the symbols for character values 32 through 255 (decimal). These character sets are
selected using the ESC – F – n command
International Character Set
PC Line Draw Character Set
17
Printer Maintenance
Cleaning
In normal environments, the printer should be cleaned after printing a few rolls of paper or if there are voids in
the printout. For optimum performance and life, you should clean the print head and roller platen, whenever
you load new paper.
Caution: Do not use sharp objects to clean the print head. This may damage the printer and require service.
Such damage is not covered under warranty.
•
Open the paper supply door by pressing the LOAD button on the top of the printer.
•
Remove the paper supply roll.
•
Use a print head cleaning pen (Printek 91393) and clean the print head. If a cleaning pen is not available,
use a cotton swab moistened with isopropyl alcohol.
•
Clean the platen roller located on the paper supply door with a dry cloth or small brush. You can also use
the print head cleaning pen. Turn the platen roller with your finger and run the pen or dry cloth across it.
Make sure the platen roller is clean all the way around.
•
Use the cleaning pen to clean the black mark sensor on the print head to remove any build-up.
•
Clean the tear bar to remove any build-up.
•
If the printer has a magnetic card reader installed, clean it using a MCR Cleaning Card (Printek 91394).
You may experience dust build-up depending on the environment and the quality of the paper supply you use.
If this occurs, use a can of compressed air to blow dust and paper debris out of the printer.
19
Printer Maintenance
Battery Maintenance
Charging
The printer’s battery is charged in the printer using an optional power adapter. Power adapters are available for
120VAC, 240VAC, 12VDC and 24VDC power sources. Follow the steps listed below to charge the battery.
An optional external two-bay charger is also available.
•
Plug the power adapter into a power source appropriate for the adapter being used.
•
Plug the power adapter into the power connector on the side of the printer. A fast charge process is
initiated each time the power adapter is connected to the printer.
•
The Battery Charge Indicator will illuminate amber to indicate the battery is charging. If the indicator
does not turn on or stay on, please refer to “Troubleshooting” on page 23.
•
The indicator will turn off when battery is fully charged, which takes approximately 180 minutes.
•
To insure a full charge, the printer should not be operated while the battery is charging.
Additional Battery and Safety Information
•
A 7.4 volt 2200mAH Lithium Ion battery powers the printer.
•
The Mt2 series printers require an optional power adaptor with an output of 10VDC/1.4A. Power
adapters are available from Printek for 120VAC, 240VAC, 12VDC, or 24VDC environments.
•
Charging time in the printer is approximately 180 minutes.
•
The recommended room temperature for charging is 68-77 degrees Fahrenheit (20-25 degrees
Centigrade).
•
Take the battery out of the printer when storing the printer for long periods of time. The battery storage
temperature is 40-104 degrees Fahrenheit (4-40 degrees Centigrade). Do not store a fully charged
battery at temperatures above this range for long periods of time – the battery may permanently lose
charge capacity.
•
Do not disassemble, short circuit, heat above 80C, or incinerate the battery. The battery may explode.
•
Only dispose of used batteries according to your local regulations. If you do not
know your local regulations, the Rechargeable Battery Recycling Corporation
(RBRC) is a non-profit organization created to promote recycling of rechargeable
batteries. For more information visit www.rbrc.org.
Testing the Battery Charger and Battery
To verify that the printer’s internal battery charger is functioning properly, perform the following steps.
•
Test the power adapter (120VAC, 240VAC, 12VDC, or 24VDC adapter) with a voltmeter to verify that
its output voltage is 9VDC.
•
Make sure the printer is turned off (all indicators off).
•
Connect the power adapter to a power source and then connect it to the printer.
20
Printer Maintenance
•
Verify that the printer’s amber CHARGING INDICATOR is illuminated. If so, the charger circuit is
functioning properly.
•
After the battery has been charged for five minutes, disconnect the power adapter.
•
Perform a printer Self-Test by pressing and holding the PAPER FEED button, pressing the ON/OFF
button, and then releasing them both.
•
If the printer successfully prints the Self-Test, the battery is functional. If the Self-Test does not complete
and the printer turns itself off, repeat this test with a known good battery.
•
Once this test has completed successfully, turn off the printer and allow the battery to fully charge (180
minutes). At the end of this time the CHARGING INDICATOR will turn off.
If the printer and battery do not appear to successfully pass these tests, refer to the Troubleshooting section for
possible causes and solutions.
Note: This test only verifies that the power adapter, the internal charging circuit, and the battery are functioning
properly. This test does not provide a valid indication of the relative capacity the battery or how long it
may hold a charge.
21
Troubleshooting
Please review the following table to solve common problems you may encounter with your printer. You may
also visit www.printek.com for additional “FAQ’s” that may assist you. If you are still unable to solve your
problem, please contact the company where you purchased your printer or contact Printek Technical Support at
(800) 368-4636.
Problem
Printer will not turn on.
“Battery Charging” indicator
does not light or does not stay
lit when power adaptor is
plugged in.
Battery not charging.
Poor print quality.
Paper not feeding.
Error/MCR indicator is RED.
Possible Cause
Battery not installed properly.
Discharged battery.
Battery already fully charged.
Power adapter not receiving power.
Battery not installed properly.
Faulty AC adaptor.
Faulty battery.
Low battery.
Print head dirty.
Poor quality or “old” paper.
Obstruction in paper path or paper
improperly installed.
Not correct thickness paper.
No Paper
Paper jam.
Error reading MCR data.
Print Garbled.
Low Battery.
Improper interface configuration.
Printer will not print.
Low Battery.
Paper not loaded correctly.
Improper interface configuration.
Solution
Install battery as described on label in
battery compartment.
Recharge battery overnight.
No action required.
Check building/vehicle circuit
breakers/fuses.
Install battery as described on label in
battery compartment.
Replace adapter.
Replace battery.
Check and recharge battery.
Clean print head.
Verify paper from approved source.
Try new roll of paper.
Check paper path and reinstall paper.
Verify paper from approved source.
Load new media.
Check paper path and reinstall paper.
Verify magnetic strip on card is facing
toward paper door.
Check and recharge battery.
Verify printer and host settings match.
Use self test (page 7) to verify printer
settings.
Check and recharge battery.
Check paper path and reinstall paper.
Verify printer and host settings match.
Use test print to verify printer setting
and to verify printer is functioning
properly.
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Specifications
Printer Specifications
Printing Specifications
Printing Method:
Printing Resolution:
Printing Speed:
Direct thermal
384 dpi (8 dots per mm)
2″ (50 mm) per second maximum
Fonts/Graphics/Symbologies
Character Set:
Graphic Print:
Bar codes:
Characters Per Line:
Character Size:
Print Contrast:
ASCII International and IBM graphic sets
Bit addressable graphic command set;
39,128, 2 of 5, and UPC.
Downloadable fonts, graphics, logos and additional bar codes
24, 32, 38, 40, 42, 48 (s/w command)
3x2, 3x1.5, 3x1.15, 3x1 (H x W mm)
Auto and user selectable
Communications
Standard Interfaces:
Baud Rate:
IrDA Transfer Speed:
Handshaking:
RS232C and IrDA (standard)
2.4k. 9.6k, 19.2k, 38.4k baud
Fast – Up to 38.4k depending on computer capability
Standard – 9600 connect and transfer
CTS/RTS and/or XON/XOFF
Print Media
Paper Width:
Roll Diameter:
2.25″ (57 mm) maximum
1.5″ (36 mm) diameter roll, approx. 60′ (18.3 m) long
Power Management
Power:
Battery:
Battery Recharge:
Paper Rolls Per Charge:
Power Management:
Removable rechargeable battery;
DC input power jack for wall mount adapter
2 cell Lithium Ion, 2200mAH
Internal fast 180 min, fast charge with auto switch to trickle charge;
over voltage, over current and over heat protection
~6 (800 6″ receipts per charge)
Via switch or on data detect; battery saving Auto OFF feature
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Specifications
Operator Controls and Indicators
Status Indicators:
User Switches:
Paper-out Detection:
3 LEDS (2 multi-functioning) – Power/Lo Bat., Charging, Fault/MCR Ready
2 switches – ON/OFF, Feed
By photo interrupter
Physical Specifications
Size:
Weight:
4.2” Width x 5.4” Length x 2.7” Depth (11 x 14 x 7 cm)
16oz. (0.45 kg) with paper and battery pack
Environmental Specifications
Operating Temp:
Storage Temp:
Humidity:
Drop Test:
Agency Approvals:
14 to 122°F (-10 to 50°C)
-4 to 140°F (-20 to 60°C)
Up to 90% RH (non-condensing)
Meets industry standard
FCC Part 15 Subpart B, Class B; En55022 Class B;
EN50024; EN61000-3-2; EN61000-3-3; AS/NZS3548 Class B
Media Specifications
Specification
Thickness:
Width:
Length:
Sensing:
Roll Diameter:
Maximum Print Area:
Approved Vendors:
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Parameters
2.2 to 3.5 mils (receipt paper)
2.25 inches (57mm), 1 inch (25.4mm) with paper guide spacer installed.
1 roll of receipt paper is approx. 600 inches (15,240 mm)
Black mark (on face of supply)
Outside: 1.5 inches (37.5 mm)
Inside: .56 inches (14 mm)
1.85 inches (72 mm) X 5.3 inches (203mm)
Kansaki: P300, P310, P350, P354, P530UV, TO281CA,
OP200, TO381N, F180, F380, F550
Jujo: TF-50KS-E2C
Honshu: FH65BV-3
Specifications
Printer Supplies and Accessories
Part Number
91310
91304
91308
91309
91393
91394
91247
91334
91260
91264
91311
91250
91305
91261
91251
91252
–
–
–
–
–
–
–
Description
Paper 35-Pack
Battery (Li-Ion, 2200mAH)
Battery (Li-Ion, 2200mAH) – 5-Pack
Battery (Li-Ion, 2200mAH) – 20-Pack
Print Head Cleaning Pen (Box of 12)
MCR Cleaning Card (Box of 50)
120VAC Power Adapter
240VAC Power Adapter
12VDC Power Adapter
24VDC Power Adapter
Two-Bay Trickle Charger
Belt Loop System
Environmental Case
Shoulder Strap
Coiled Serial Cable – DB-9
Coiled Serial Cable – Unterminated
Operator’s Manual – Download from www.printek.com
Programmer’s Manual – Download from www.printek.com
Windows 95/98/NT/2000 Printer Drivers – Download from www.printek.com
Windows CE PrinterCE Utility – Download from www.fieldsoftware.com/PrinterCE.htm
PalmPrint Utility – Download from www.stevenscreek.com/pilot/download.html
PrintBoy for Palm OS – Download from www.bachmannsoftware.com/downloads.htm
PrintBoy for PocketPC – Download from www.bachmannsoftware.com/downloads.htm
Warranty
This printer is warranted by Printek, Inc. to be free of defects in parts and workmanship for a period of one year
from date of shipment, or two years if only Printek brand media is used. This warranty does not apply to
defects resulting from action of the user such as misuse, improper wiring, operation outside of specification,
improper maintenance or repair, or unauthorized modification. Printek specifically disclaims any implied
warranties of merchantability or fitness for a specific purpose and will not be liable for any direct, indirect,
special, incidental or consequential damages. Printek’s total liability is limited to the repair or replacement of
the product. The warranty set forth above is inclusive and no other warranty, whether written or oral is
expressed or implied.
Obtaining Warranty Service
You may have your printer repaired by a Printek Authorized Service Center or by Printek.
To find a service center near you, please contact Printek Customer Service at 269-925-3200.
If you wish to return your printer to Printek for repair, you must first obtain a Return Authorization number and
write that number on the outside of the shipping carton. Printers returned without a Return Authorization
number will not be accepted. The customer is responsible for ensuring that the printer is properly packaged to
prevent damage in transit.
Printek will repair the unit and return it via ground transportation. The customer may elect a faster mode of
transport at their cost.
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Glossary of Terms
ASCII
authentication
bandwidth
baud rate
binary
bit
Bluetooth
client
control code
character pitch
cpi
current line
current print position
default
dpi
escape sequence
font
hexadecimal
IEEE
interface
LAN
LED
line pitch
lpi
margin
MSB
node
parity
reset
RS-232C
server
American Standard Code for Information Interchange.
The process a Wi-Fi station uses to identify itself to another station.
The amount of data that be transferred in a given period of time.
The rate at which characters are transmitted over a serial interface. This is also
often referred to as bits per second.
Base two numbering system. Digits are represented by the characters 0 and 1.
A single binary digit.
A definition for short range radio frequency communications.
Any node on a network that requests services from another node (server).
A single, non-printing character which is used to control the configuration or
operation of the printer.
The horizontal spacing of characters. Measured in cpi.
Characters per inch.
The line upon which the next character will be printed.
The column on the current line where the next character will be printed.
Value or configuration assumed when the printer is powered on or reset.
Dots per inch. Generally used to refer to graphics density or resolution.
String of characters beginning with the escape (ESC) character which is used
to control the configuration or operation of the printer. The characters which
are part of this string are not printed.
A group of characters of a given shape or style.
Base sixteen numbering system. Digits are represented by the characters 0
through 9 and a through f.
Institute of Electrical and Electronic Engineers
The connection between the printer and the host computer.
Local Area Network.
Light emitting diode.
The vertical spacing of rows of characters. Measured in lpi.
Lines per inch.
An area along any edge of a form where data may not be printed.
Most significant bit. In a character, this refers to bit seven (of 0 to 7).
Any device connected to a network.
A method used for detecting errors within a single character transmitted or
received via an interface.
Initialization of various operating parameters of the printer to the value or state
assumed when the printer is powered on.
An EIA standard for serial data transmission.
Any node on a network that provides services to another node (client).
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