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Telecommunication Systems Division Digital Business Telephone Systems Digital Telephone User Guide (includes LCD, Add-on Module, and Direct Station Selection Console) October 2001 Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. DKA-UG-DKTEL-VD 4016168 Version D.3, October 2001 © Copyright 2001 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners. Contents Introduction Organization..................................................................................................................... viii How to Use This Guide.................................................................................................... viii Action/Response ...............................................................................................................x Related Documents/Media...................................................................................................x Chapter 1 – The Grand Tour Digital Telephone Models....................................................................................................2 Buttons .................................................................................................................................4 Fixed Buttons....................................................................................................................4 Flexible Buttons................................................................................................................6 LCD......................................................................................................................................9 LCD Buttons.....................................................................................................................9 LED Indicators...................................................................................................................10 On-hook/Off-hook .............................................................................................................11 Volume Controls ................................................................................................................12 Chapter 2 – Features Before You Begin ..............................................................................................................15 Automatic Line Selection ...............................................................................................16 Ringing Line Preference .................................................................................................16 Signaling .........................................................................................................................16 Strata DK Digital Telephone 10/01 i Contents Chapter 2 – Features Quick Reference.................................................................................................................17 Making an Internal Call ..................................................................................................17 Making an Outside Call ..................................................................................................17 Making an Outside Call to an ISDN Trunk ....................................................................18 On-Hook Dialing ............................................................................................................19 Answering Calls..............................................................................................................19 Incoming Call Notification .............................................................................................20 Account Code Calls ...........................................................................................................20 Forced Account Codes (Verified/Non-Verified) ............................................................20 Voluntary Account Codes (Verified/Non-Verified).......................................................21 Alarm Reset .......................................................................................................................22 Alert Signaling ...................................................................................................................22 Attendant Console Calling .................................................................................................23 Automatic Busy Redial (ABR) ..........................................................................................23 Automatic Callback (ACB)................................................................................................25 Automatic Hold..................................................................................................................26 BGM Over Telephone Speakers ........................................................................................27 Call Forward ......................................................................................................................27 Call Forward Modes .......................................................................................................28 Using Call Forward Buttons ...........................................................................................29 Using Access Codes .......................................................................................................29 LCD Telephones.............................................................................................................29 Call Forward–All Calls...................................................................................................30 Call Forward–Busy.........................................................................................................31 Call Forward–No Answer...............................................................................................31 Call Forward–Busy/No Answer .....................................................................................32 Call Forward–Fixed ........................................................................................................33 Call Forward—External..................................................................................................34 Call Park Orbits..................................................................................................................36 Call Park and Page .............................................................................................................38 Call Pickup.........................................................................................................................40 [DN] Pickup....................................................................................................................40 Directed Call Pickup.......................................................................................................40 Group Pickup ..................................................................................................................41 Page/Internal Call Pickup ...............................................................................................42 Call Transfer with Camp-on ..............................................................................................42 ii Strata DK Digital Telephone 10/01 Contents Chapter 2 – Features Call Waiting .......................................................................................................................44 Conference Calls ................................................................................................................45 Date/Time/Day Adjustment ...............................................................................................46 Direct Inward System Access (DISA) ...............................................................................46 DISA Calls - Internal .....................................................................................................46 DISA Calls - External....................................................................................................47 Direct Station Selection (DSS) Buttons (Hotline) .............................................................48 Do Not Disturb (DND) ......................................................................................................48 Door Lock(s) ......................................................................................................................49 Door Phone(s) ....................................................................................................................50 DTMF Tone Dialing with * and # .....................................................................................52 Emergency Ringdown/Hotline Service..............................................................................53 Group Listening .................................................................................................................53 Handsfree Answerback ......................................................................................................54 Handsfree Monitoring ........................................................................................................55 ISDN Outgoing Calling .....................................................................................................56 Subaddress ......................................................................................................................56 Message Waiting................................................................................................................57 Message Waiting Light on [PDN] ..................................................................................57 Message Waiting Light on [PhDN/MW]........................................................................59 Message Waiting Light on Another Telephone..............................................................59 Microphone Cut-Off ..........................................................................................................60 Off-hook Call Announce (OCA) .......................................................................................60 HS-OCA .........................................................................................................................62 SP-OCA ..........................................................................................................................62 Override Calls ....................................................................................................................63 Busy Override.................................................................................................................64 Do Not Disturb Override ................................................................................................64 Executive Override .........................................................................................................64 Privacy Override.............................................................................................................65 Toll Restriction Override................................................................................................65 Page Announcements.........................................................................................................66 All Call Page...................................................................................................................66 Privacy On-Line.................................................................................................................67 Privacy Release ..................................................................................................................67 Release and Answer ...........................................................................................................68 Saved Number Redial ........................................................................................................68 Strata DK Digital Telephone 10/01 iii Contents Chapter 3 – LCD Operation Speakerphone .....................................................................................................................69 Speed Dial..........................................................................................................................70 Speed Dial–Advanced Features .........................................................................................72 Feature Access Codes .....................................................................................................72 Speed Dial Pause and Flash Storage...............................................................................75 Speed Dial Number Linking...........................................................................................75 Chain Dialing Speed Dial Numbers ...............................................................................77 Timed Reminders...............................................................................................................78 Tone/Pulse Dialing.............................................................................................................80 Two (Tandem) CO Line Connection .................................................................................80 [DN] Button ....................................................................................................................80 CO Buttons .....................................................................................................................81 Supervision .....................................................................................................................83 Voice Mail Integration .......................................................................................................84 Message Mailbox............................................................................................................84 Message Retrieval...........................................................................................................85 Call Forward to Voice Systems ......................................................................................87 Chapter 3 – LCD Operation Control Buttons..................................................................................................................90 Soft Keys............................................................................................................................91 Soft Key Display.............................................................................................................92 How to Use Soft Keys ....................................................................................................92 Soft Key Prompts............................................................................................................95 Busy Lamp Field (BLF) Display .......................................................................................96 Caller ID/ANI/DNIS Information Mode ...........................................................................97 DNIS ...............................................................................................................................97 ANI/Caller ID .................................................................................................................97 Call Park Orbit List Display ..............................................................................................99 Retrieve and Auto Dial Lost Calls .....................................................................................99 Messages, Memos, and Name Display ............................................................................101 Messages ..........................................................................................................................103 System Messages 60~64...............................................................................................104 System Messages 65~99...............................................................................................104 Station Messages ..........................................................................................................104 Message Notifications ..................................................................................................107 iv Strata DK Digital Telephone 10/01 Contents Chapter 4 – Full-duplex Speakerphone Silent Messaging (Busy Station) ..................................................................................110 Memos..............................................................................................................................111 Speed Dial Memos........................................................................................................111 Timed Reminders..........................................................................................................113 Name/Number Display ....................................................................................................113 Chapter 4 – Full-duplex Speakerphone DIP Switches....................................................................................................................118 Speech Training Mode..................................................................................................122 Special Button Operation (Button 10) ..........................................................................123 Chapter 5 – Add-on Module/DSS Console DADM .............................................................................................................................125 DSS Console ....................................................................................................................127 [DSS] Button....................................................................................................................128 Features ............................................................................................................................128 Calling a Station ...........................................................................................................128 Transfer to an Idle Station ............................................................................................128 Call Transfer with Camp-on .........................................................................................129 Call Answering (CO Line)............................................................................................130 Speed Dial.....................................................................................................................130 Paging ...........................................................................................................................131 Call Forward Override ([DSS] Override) .....................................................................131 Night Transfer...............................................................................................................131 Appendix A – Access Codes CO Line Access Codes ....................................................................................................133 Feature Access Codes ......................................................................................................134 Paging Access Codes .......................................................................................................134 Speed Dial Access Codes.................................................................................................136 Strata DK Digital Telephone 10/01 v Contents Appendix B – Centrex Application Appendix B – Centrex Application Flexible Directory Numbering .........................................................................................137 Centrex Feature Buttons ..................................................................................................137 Ringing Repeat.................................................................................................................138 Delayed Ringing ..............................................................................................................138 Appendix C – Button Labels .....................................................................................139 Appendix D – International Settings .....................................................................145 Index ....................................................................................................................................147 vi Strata DK Digital Telephone 10/01 Introduction This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone, as well as the full-duplex digital speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. The Strata DK systems which support this equipment are: ♦ DK14 ♦ DK16e/16 ♦ DK40i/40 ♦ DK424i/DK424/DK280 (Release 3.0 or higher) Note This user guide incorporates the information in the Strata DK’s Liquid Crystal Display Digital Telephone User Guide and the Add-on Module and Direct Station Selection Console User Guide. Those guides are discontinued. Strata DK Digital Telephone 10/01 vii Introduction Organization Organization ♦ Chapter 1 – The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. ♦ Chapter 2 – Features describes the available digital telephone features in alphabetical order. Detailed instructions on using each feature are covered. ♦ Chapter 3 – LCD Operation includes an explanation of the Control button and Soft Key operations. Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays. ♦ Chapter 4 – Full-duplex Speakerphone includes instructions for operating this phone, as well as the external microphone attachment. ♦ Chapter 5 – Add-on Module/DSS Console describes the DADM and DSS console features and buttons. ♦ Appendix A – Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes. ♦ Appendix B – Centrex Application describes the Centrex features which may be available with your Strata DK system. ♦ Appendix B – Centrex Application lists the feature button designations of the 2000-series digital telephone models. ♦ Appendix B – Centrex Application shows the proper DIP switch settings for various countries. How to Use This Guide We suggest that you read this entire guide and get acquainted with the Strata DK digital telephones and its features. Once you become acquainted with the basic features, you can use this guide in conjunction with the Digital Telephone Quick Reference Guide. viii Strata DK Digital Telephone 10/01 Introduction How to Use This Guide Conventions Letters in [brackets] represent buttons which have Directory Numbers on them. For example: Conventions Note Important! CAUTION! WARNING! [DN] [PDN] [SDN] [PhDN] $ULDO%ROG Plus (+) Tilde (~) ➤ ➤ See Figure 10 Description Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Calls attention to important instructions or information. Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely. Alerts you when the given task could cause personal injury or death. Represents any Directory Number button, also known as an extension or intercom number. Represents any Primary Directory Number button (the extension number for the telephone). Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN. Represents any Phantom Directory Number button (an additional DN). Represents telephone buttons. Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5. Means “through.” Example: 350~640 Hz frequency range. Denotes the step in a one-step procedure. Denotes a procedure. Grey words within the printed text denote cross-references. In the electronic version of this document (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. Strata DK Digital Telephone 10/01 ix Introduction Related Documents/Media Action/Response The left column gives you single or numbered steps that you need to perform a procedure. The right column gives the immediate response to your action. This column also includes additional notes and comments. Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Refer to the following documents for more information: ♦ Digital Telephone Quick Reference Guide provides a quick reference for frequently-used digital telephone features. ♦ PC/Data Interface User Guide explains all the procedures necessary to operate stand-alone data interface units in the data mode for printer sharing and modem pooling. Also covers connection to a PC with a Telephone Application Programming Interface (TAPI). ♦ System Administrator Guide gives instructions for the System Administrator to manage the system. Contains instructions for Station Relocation, System Speed Dial, and other features only activated by the System Administrator. For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications. x Strata DK Digital Telephone 10/01 The Grand Tour 1 This chapter familiarizes you with the controls and indicators located on your digital telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telephone and will help you take advantage of all of the benefits your telephone offers. Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code. If your telephone is equipped with an LCD, information and feature prompting makes call handling more efficient and provides easy access to frequently-used features. Abbreviated feature prompts guide you through specific tasks. In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers. Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls without lifting the handset. Strata DK Digital Telephone 10/01 1 The Grand Tour Digital Telephone Models Digital Telephone Models Feature operations in this guide use the button designations for the 2000-series models. The following telephone models belong to the 2000-series (see Figure 1 on Page 3): 2 ♦ DKT2010-S (10-button speakerphone model that enables users to answer internal calls without lifting the handset) ♦ DKT2010-SD (10-button model equipped with a LCD and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset) ♦ DKT2020-S (20-button speakerphone model which enables users to make and receive outside and internal calls without lifting the handset) ♦ DKT2020-SD (20-button speakerphone model equipped with an LCD, and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset) ♦ DKT2020-FDSP (20-button speakerphone model equipped with an LCD, a speakerphone, and a jack for an External Microphone) ♦ DKT2001 (digital single line telphone). Refer to the Strata Digital Line Telephone User Guide for operating instructions. Strata DK Digital Telephone 10/01 The Grand Tour Buttons Buttons LCD Display Handset LCD Control/Soft Key Buttons Red/Green LED Indicators Dial Pad Flexible Buttons 0539 Fixed Buttons Figure 1 Microphone Location 20-button Digital Speakerphone with LCD Strata DK Digital Telephone 10/01 3 The Grand Tour Buttons Buttons There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ, 5HGLDO, +ROG, &RQI7UQ, 9RO▲, and9RO▼) are standard to every Strata DK 2000series telephone (see Table 1). The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone. Fixed Buttons The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily. Table 1 Fixed Button Definitions Button Definitions &QI7UQ (Conference/ Transfer) Press to set up conference and transfer calls (see “Conference Calls” on Page 45). Press once to hold internal or outside calls. The Line LED flashes green at the internal hold rate. HOLD LINE 10 JAN 01 SUN 12:19 ...or press twice to enable Exclusive Hold. The Line LED flashes green at the exclusive hold rate. Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it. +ROG To retrieve a call on hold: Press /LQH or [DN] which is on hold ...or if the call is on Exclusive Hold, from another station dial plus your [DN], or dial plus the CO line number (001~200) that the call is held on. If a call is not retrieved by a certain time (set in system programming), it recalls back to your phone. You hear repeated recall tone (or if you are on the phone, you hear recall tone twice). 4 HOLD LINE 201 LINE 10 RECALL Strata DK Digital Telephone 10/01 The Grand Tour Buttons Table 1 Fixed Button Definitions (continued) Button Definitions If the held party hangs up, the call is released and the CO provides a holdrelease signal. +ROG(continued) If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. (See “Automatic Hold” on Page 26.) A different call can be held on each [DN] or /LQH button on your phone. Each time you press 6FUROO, a different [DN] or /LQH is selected. The selected button’s LED flashes rapidly and your LCD displays information for the call holding on that button (samples shown at right). CO LINE 02 HOLD DN 202 HOLD Press to toggle the microphone ON/OFF while the telephone is in use. The LED indicates the status of the microphone. 0LF (Microphone) The microphone and accompanying LED are always ON when receiving “voice first” internal [DN] calls to enable Handsfree Answerback and OFF if you receive a ring-first call. Mic may be ON/OFF when placing an on-hook CO line or internal [DN] call. Each station’s Mic can be set in system programming to switch ON/OFF with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start of handsfree dialing. To talkback to an HS-OCA call, press and hold Mic and talk over your telephone handset/headset. The LED and microphone remain OFF during OCA talkback operation (see “HS-OCA” on Page 62). Mic functions on Handsfree Answerback and OCA calls for privacy. 0VJ (Message) 5HGLDO When Msg LED flashes, press 0VJ to call back the station or voice mail device that activated the LED (see “Message Waiting” on Page 57). This is the telephone’s [PDN] message waiting button. Press the same [DN] or /LQH that you used to dial the original number. Press 5HGLDO. The last number called is redialed. If you have Automatic Line Selection, you must first lift the handset. Strata DK Digital Telephone 10/01 5 The Grand Tour Buttons Table 1 Fixed Button Definitions (continued) Button Definitions Press to toggle the speaker ON/OFF. The LED indicates the status of the speaker. 6SNU (Speaker) 6SNU must be pressed and held down when switching from Handset to Speakerphone mode. Also selects a line or the internal [PDN] if programmed for auto preference in system programming. Can be used to disconnect on-hook speakerphone calls. 9RO▲ 9RO▼ Press to adjust volume levels (see “Volume Controls” on Page 12). Flexible Buttons All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. Line Buttons You may have buttons designated as /LQH and/or 3RROHG/LQH*US which enable you to directly access outside Central Office (CO) lines. 3RROHG/LQH*US enables you to access available CO Lines from a group of lines appearing under one button. If your telephone does not have a /LQH or 3RROHG/LQH*US button and you want to access outside CO lines, you can use access codes. For a listing of these codes, see “Access Codes” on Page 133. 6 Strata DK Digital Telephone 10/01 The Grand Tour Buttons Directory Number [DN] Buttons The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs]. Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your [PDN] is considered busy only when all of the [PDNs] are being used by your telephone or other telephones, and/or when your telephone is on any type of CO Line or [DN] call. If you have an LCD telephone, you can find out the actual Directory Number of a [DN] button by pressing the [DN] you want to display and dialing . The number () displays. Table 2 DN = 210 Directory Button Definitions Button Definitions [PDN] Primary Directory Number Press to answer a call to the Primary Directory Number or to initiate a phone call. The [PDN] is specifically your Extension Number or Intercom Number. Your telephone can have up to four [PDN] buttons with your number. You can set Call Forward and Voice Mail ID code for your [PDN]. [SDN] Secondary Directory Number A [PDN] of another telephone which appears on your telephone is considered a [SDN]. You cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone. [PhDN] Phantom Directory Number Up to eight Phantom Directory Numbers can be dedicated to a station or shared by a group of stations. One example of a Phantom Directory Number application is when it is used as a common phone number for an entire department. For instance, when the [PhDN] appears on a group of telephones, such as the Sales Department, it will ring on all of the telephones of the group when it is called. You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by your telephone. You can have a separate message waiting button and mailbox for up to four [PhDNs] on your telephone. Strata DK Digital Telephone 10/01 7 The Grand Tour 2516 Buttons Phantom Directory Numbers [PhDNs] 54 58 51 51 50 Secondary Directory Numbers [SDNs] of Station 11 Calls to Station 11 can be originated or answered by Station 10 by pressing the 11-1 or 11-2 button. 50 11-1 10-1 11-2 10-2 10-1 10-3 10-2 11-1 10-3 11-2 Station 10's Primary Directory Numbers [PDNs] Figure 2 MW/50 Station 10 Station 11 Multiple Directory Numbers Example Feature Buttons Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 18 on Page 139 for a list of all the possible feature buttons. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. If your telephone has not been programmed for a 6SHHG'LDO button, you can substitute the key in any of the procedures that appear in this guide. 8 Strata DK Digital Telephone 10/01 The Grand Tour LCD LCD In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see “Messages, Memos, and Name Display” on Page 101). All display functions occur automatically as call processing proceeds. A “+” next to the LCD readout (sample shown at right) on your telephone indicates there is more data in memory. Press 6FUROO to advance through the information. Press 3DJH to switch from the CF display to the User Name display. CF-A 201-203+ JAN 01 TUE 12: 19 All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2 is reversed), but they still enable you to follow the steps in this guide. LCD Buttons There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer access to frequently-used features that appear as abbreviated prompts above the Control buttons. Soft Key Prompts TRNS CONF PGE Mode Page Scroll Soft Key and Control Buttons 0622 Figure 3 LCD Buttons (with sample Soft Keys) Strata DK Digital Telephone 10/01 9 The Grand Tour LED Indicators Both sets of buttons cannot be active at the same time. ♦ Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a call). ♦ Control buttons are active when the Soft Keys are turned off and/or the telephone is idle. (See Chapter 3 – LCD Operation for an explanation of how to use these buttons.) LED Indicators Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3). Table 3 LED Indicators Use Your Station (Green) Other Station (Red) Interval Rates Line or [DN] In-Use (access outside line) 2 seconds on, 1/8 second off — 1/8 second ON/OFF steady Incoming Call (while ringing) 1 second on at 10 pulses/second —1 second OFF one second ON/OFF 4 pulses/second for 1/8 second ON/OFF 1/2 second ON/OFF Hold – Consultation (during consultation/transfer to another station) 10 pulses/second steady Hold – Exclusive (outside line) 10 pulses/second steady Hold – Recall (when held call recalls your idle station) 1 second at 2 pulses/second, 1 second at 10 pulses/second flashes Hold (outside line) If using 3RROHG/LQH*US, the hold indication is only at the station that places the call on hold. 10 Strata DK Digital Telephone 10/01 The Grand Tour On-hook/Off-hook Table 3 LED Indicators (continued) Use Your Station (Green) Other Station (Red) Interval Rates Hold – Exclusive Recall 1 second at 2 pulses/second, 1 second at 10 pulses/second steady Internal Call (while station ringing) Your [PDN] flashes 10 pulses/ second—1 second off [SDN] red flashing or green ringing Busy Station Transfer (outside call transferred to your busy station from a designated station or AA) 4 pulses/second, 1/8 second ON/ OFF 3/4 second on, 1/8 second OFF After disconnecting first call... 10 pulses/second 2 pulses/second Alert Signal .5 seconds 4 seconds Conference 10 pulses/second steady On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted. Strata DK Digital Telephone 10/01 11 The Grand Tour Volume Controls Volume Controls Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels. You must hold down either button (9RO ▲/9RO ▼) for at least 1/8 second for any volume change to occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached.You hear ring tone as long as you press a Volume button when your telephone is idle. The method for changing feature volume varies. Some features can be adjusted using only the 9RO ▲/9RO ▼ (see Table 4) and others require additional buttons (see Table 5 on Page 13). Table 4 Using only Vol ▲/Vol ▼ Feature Ring Tone Volume/Incoming Handsfree Answerback and Speaker OCA Handset Receiver 12 Phone Status Comments On-hook, Idle Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN]. Off-hook After a call is terminated and the handset is on-hook, the volume level returns to the “original” level for the next call. This “original” level can be adjusted to higher/lower in system programming. Strata DK Digital Telephone 10/01 The Grand Tour Volume Controls Table 5 Using Vol ▲/Vol ▼ with Other Buttons Feature Microphone Sensitivity Handset/Headset Call Waiting Tone Phone Status Press Comments On-hook/ Off-hook While pressing, hold 0LF and 9RO ▲9RO▼ for three seconds. The Mic LED flashes about six times while setting the sensitivity. When the microphone is set for the lowest or normal sensitivity, the Mic LED lights steady when the telephone is busy on a speakerphone call. On-hook/ Off-hook While pressing, hold 5HGLDO and 9RO▲ The tones are received over the handset/headset and speaker. On-hook/ Off-hook While pressing, hold 5HGLDO and 9RO▼ The tones are received over the speaker. On-hook [DN] followed by then 9RO▲/9RO▼ You hear the muted tone for 15 seconds or until disconnected by pressing 6SNU. Your phone rings for 15 seconds or until disconnected by pressing 6SNU. Enables you to check if you can hear ringing at a distance from your telephone. Muted Tone Burst Tone sent for Busy or DND Override, Call Transfer with Camp-on, etc. Ringing, Handsfree Answerback, and Speaker OCA. On-hook followed by 9RO▲/9RO▼ Speaker On-hook, idle [DN] followed by 9RO▲/9RO▼ Strata DK Digital Telephone 10/01 After you press a [DN], you hear dial tone. Adjusts Internal and CO Dial Tone, Background Music. 13 The Grand Tour Volume Controls 14 Strata DK Digital Telephone 10/01 Features 2 This chapter lists all the digital telephone features in alphabetical order beginning on Page 20. These features can be performed on 2000-series digital telephones equipped with or without LCDs. Features which require a telephone equipped with a speakerphone are noted. Before You Begin If you are a new user of the Strata DK digital telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. You will also need to know if your telephone has tone or voice first signaling when you receive an internal call: ♦ Tone Signaling rings. ♦ Voice First Signaling does not ring; instead you hear a long tone, then the caller’s voice. Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone. Strata DK Digital Telephone 10/01 15 Features Before You Begin Automatic Line Selection You have Automatic Line Selection, if you hear dial tone and the [DN], Line, or Pooled Line Grp LED lights steady green. The LCD displays the station number (201) and the seized CO line (sample shown at right). NO. 201 USING LINE 11 ➤ Lift the handset or press 6SNU. You do not have Automatic Line Selection, if you hear silence. ➤ Press an available [DN] or /LQH before dialing. Ringing Line Preference You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset or pressing 6SNU. You do not have Ringing Line Preference, if you have to press the button associated with the ringing call (flashing LED) to answer the call. If your telephone does not have Automatic Line Selection, press the flashing [DN] or /LQH first, before using the handset or 6SNU. Signaling If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling. ➤ Talk in the direction of your telephone ...or answer the call as you normally would using either the handset or 6SNU. If you hear successive ring tones, you have Tone First Signaling. ➤ Lift the handset or press 6SNU. Note 16 You can change to the alternate signaling method when making a call on a call-by-call basis by pressing after dialing an internal telephone number. Strata DK Digital Telephone 10/01 Features Quick Reference Quick Reference The following is a quick reference chart for using your telephone’s standard features. Making an Internal Call 1. Lift the handset or press 6SNU ...or if you do not have Automatic Line Selection, press a [DN]. 2. Dial a directory number (201). NO. 203 201 3. When finished with the call, hang up or press 6SNU. Making an Outside Call 1. Lift the handset or press 6SNU NO. 203 USING LINE 6 ...or if you do not have Automatic Line Selection, you must also: Strata DK Digital Telephone 10/01 17 Features Quick Reference press /LQH ...or 3RROHG/LQH *US ...or [DN], then enter a CO line or line group access code (see “CO Line Access Codes” on Page 133). 2. Dial the telephone number. The LED flashes green and the digits are displayed as you dial. The display automatically changes from dialed number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then changes to date/time display. NO. 203 5551374 NO. 203 00: 13: 23 3. When finished with the call, hang up or press 6SNU. Making an Outside Call to an ISDN Trunk 1. Access an outside CO line 2. Dial the number. 3. Press 6WDUW. 18 The dialed digits will not be sent until you press this button or until the timer expires. See “ISDN Outgoing Calling” on Page 56 for more information on ISDN calls. Strata DK Digital Telephone 10/01 Features Quick Reference On-Hook Dialing 1. Press 6SNU(if you have Automatic line selection). 2. Access an outside line and dial a telephone number. 3. Lift the handset when the called party answers. Note If you have a full speakerphone, you do not have to lift the handset. 4. When finished with the call, hang up or press 6SNU. Answering Calls When you receive an incoming call, the LCD displays either the CO line (10) ... or the station’s [PDN] (210). ➤ Lift the handset or press 6SNU ...or if you do not have Ringing Line Preference, press the flashing [DN], /LQH, or 3RROHG/LQH*US and lift the handset. Strata DK Digital Telephone 10/01 NO. 203 LINE 10 RINGING NO. 203 210 CALLING The green LED changes from incoming call rate to the in-use rate. Your LCD displays the answered line. For information on Caller ID/ANI/DNIS LCD displays for incoming calls, see Chapter 3 – LCD Operation. 19 Features Account Code Calls Incoming Call Notification Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call. ➤ Press 5HOHDVHDQG$QV ...or hold down the hookswitch for about one second. Account Code Calls Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report. Forced Account Codes (Verified/Non-Verified) Some applications require you enter an Account Code, called a Forced Account Code, before dialing a telephone number. If the system is set for Verified Account Codes, station users must enter specific codes when entering the Forced Account Code(s) or the call does not execute. Verified Account Codes are established in system programming or by designated stations. ➤ To dial using a Forced Account Code Emergency Override of Forced Account Codes You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers: 1) 20 911 2) _______ 3) _______ Strata DK Digital Telephone 10/01 Features Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are usually optional. They can be entered after accessing a CO line or during a call, to keep track of the call for client billing purposes. An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number. As an example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming. If the system is set for Verified Account Codes, station users must enter specific codes when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. ➤ To dial using a Voluntary Account Code 1. After accessing a CO line, press $FFRXQW Your conversation is not interrupted. NO. 204 ENTER ACCT CODE &RGH ...or 6SHHG'LDO+ ...or if your telephone does not have a speed dial button. 2. Enter the Account Code. Note If the Voluntary Account Code is not required to dial out, the account code can be entered during a call. When your station is set for Verified Account Codes, you hear a half second confirmation tone if the code is valid. NO. 204 CODE VERIFIED The outside party is not able to hear any tones (e.g., confirmation tones) when the Account Code digits are being entered. If your station is programmed not to verify Account Codes, you do not hear a confirmation tone. Strata DK Digital Telephone 10/01 21 Features Alarm Reset If the code is invalid, you hear two short tones. NO. 204 CODE NOT VALID 3. Dial another account code by repeating Steps 1 and 2. The last code entered is recorded. 4. Dial a telephone number. Any digits dialed after the code is entered in Step 2 is treated as part of a telephone number. Alarm Reset Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated. ➤ To reset the alarm ➤ Press $ODUP5HVHW. Alert Signaling Alert Signaling enables you to send an alert sound to a predesignated (partner) station by pressing a single button. This feature is based on the “buzz” key, where, for example, a manager might alert his/her administrative assistant to enter the office. You can have as many as four $OHUW6LJQDO(s) to send or receive an Alert Signal to/ from other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND or Call Forward mode. ➤ To send an Alert Signal ➤ Press $OHUW6LJQDO. An alert tone sounds at the designated station. 22 Strata DK Digital Telephone 10/01 Features Attendant Console Calling Attendant Console Calling Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console, depending upon system programming. ➤ To call any attendant console ➤ Press a [DN] + . The call rings the Attendant Console’s button. Dial calls rotate between the consoles if more than one console is installed. ➤ To call a specific console ➤ Press a [DN] + the console’s [DN]. The call rings the console’s ,Q'1 (incoming [DN] button). Your System Administrator can provide the Attendant Console(s) ,Q'1s. ➤ To call all consoles for an emergency ➤ Press a [DN] + the emergency access code . The call rings the (PJU button on all attendant consoles. Automatic Busy Redial (ABR) After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your system—depending on the telephone line type connected. ABR is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number. Strata DK Digital Telephone 10/01 NO. 202 P555 3700 23 Features Automatic Busy Redial (ABR) ➤ To activate ABR 1. When you reach a busy number, press The LED flashes red. $XWR%XV\5HGLDO ...or &QI7UQ + . You hear confirmation tone. 2. Hang up NO. 202 ABR SET ...or press 6SNU. 3. The system redials, up to 15 times, every 30 or 60 seconds (depending on system programming). 4. Your telephone receives ring tone, when ABR dials the number and it is available. The [DN] or Line and Spkr LEDs flash green. 5. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick up the handset or press 6SNU within 30 seconds after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. ➤ To cancel ABR ➤ Press $XWR%XV\5HGLDO ...or [DN] + . 24 Strata DK Digital Telephone 10/01 Features Automatic Callback (ACB) Automatic Callback (ACB) After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy. ➤ To set ACB 1. After reaching either a busy/DND station or CO line, press $XWR&DOOEDFN ...or . You hear busy tone, followed by dial tone (two secs.), then busy tone. When you set ACB at a busy station, its number (210) displays. When you set ACB at a busy line group, its access code number (801) is displayed. 2. Hang up ...or press 6SNU. 3. Your telephone rings at a fast rate when the called station or CO line becomes idle. NO. 204 INT 801 ACB SET You can make other calls while waiting for the called station/line to become available. For busy/DND station: the [DN] LED flashes green (incoming call). The station number you called (210) displays. For busy CO line: the [DN] LED from which you attempted to first access the line flashes red (incoming call rate). The seized line’s number (3) displays. Strata DK Digital Telephone 10/01 NO. 204 INT 210 ACB SET NO. 204 210 ACB NO. 204 LINE 3 ACB 25 Features Automatic Hold 4. Answer within three rings to prevent the callback from being cancelled. After you answer, you hear a single tone, and the LED flashes green (in-use). 5. If you were attempting to make an outside call and did not use LCR, you must now redial the telephone number. If the original call was made using LCR, the telephone number is automatically dialed. If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle. ➤ To cancel ACB (to busy or DND station) ➤ Press $XWR&DOOEDFN or [DN] + . Automatic Hold Automatic Hold enables you to automatically place a call on hold by pressing another outside /LQH or a [DN] button—there is no need to press +ROG. You can also switch between calls without having to press +ROG. Your telephone must be programmed for this feature, otherwise existing calls drop if you do not press +ROG before answering or making another call. ➤ To use Automatic Hold ➤ While on a call, press another /LQH or [DN] to receive/originate a new call. The LED of the accessed line flashes (in-use). The first call is put on hold and the LED flashes (on-hold). ➤ To switch between calls ➤ Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (inuse). The LED of the Line or [DN] placed on hold flashes (on-hold). 26 Strata DK Digital Telephone 10/01 Features BGM Over Telephone Speakers BGM Over Telephone Speakers BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker. ➤ To enable/cancel BGM on your telephone speaker ➤ Press 7HO6HW0XVLFto toggle BGM ON/OFF. ...or press a [DN] + + 6SNU to turn BGM ON and press a [DN] + + 6SNU to turn it OFF (ignore busy tone after dialing and ). Call Forward If your telephone has more than one [DN], you can assign Call Forward destinations for each [DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be independently set for a different Call Forward feature. Call Forward must be set before the call is received and has priority over the Station Hunt feature. To set call forward from a [PDN] or [PhDN]: ♦ You must set the call forward from your telephone. ♦ Your telephone must be programmed as the owner of the [PDN] or [PhDN]. Note If you hear a re-order tone when following any of the Call Forward steps, your telephone is not the owner of the [PDN]/[PhDN]. If Call Forward is set, the following calls to your station forward (except in Call Forward-External mode): ♦ Internal calls (Handsfree and OCA calls optionally may or may not) ♦ Auto Attendant calls ♦ CO lines calls that ring only your station ♦ Transferred CO line or station calls CO lines that ring more than one station do not forward. Strata DK Digital Telephone 10/01 27 Features Call Forward Call Forward Modes You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes: ♦ Call Forward—All Calls forwards all calls immediately; your telephone does not ring when called. ♦ Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is busy or in the DND mode. ♦ On “tone-first” systems, if your [PDN] appears on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called. ♦ On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in use. Note 28 Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call Forward-No Answer can be set with the touch of one button. See “Feature Access Codes” on Page 73. ♦ Call Forward—No Answer forwards all calls to your station if you fail to answer within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree) calls. Callers can activate voice first or OCA by dialing during their voice announcement. ♦ Call Forward—Busy/No Answer forwards all calls to your station immediately whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing and Call Forward by dialing during their voice announcement. ♦ On “tone-first” systems, if your [PDN] appears on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called. ♦ On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in use and/or any time all of your [PDNs] are in use by other telephones. Strata DK Digital Telephone 10/01 Features Call Forward ♦ Call Forward—Fixed forwards immediately to a station or voice mail device set in system programming all internal, private or DID CO line calls to your station. Your station does not ring when called. Your station must be assigned with the &DOO)RUZDUGWR button in system programming to activate this feature. ♦ Call Forward—External forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinations. Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private CO /LQH button, and/or DID line, call forward externally. Any of the other Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External. Using Call Forward Buttons If your telephone has been system programmed for a Call Forward button, you can use one of the following Call Forward buttons to set the feature for a [PDN]: &DOO)UZG $OO&DOOV, &DOO)UZG%XV\, &DOO)UZG1R$QVZHU, &DOO)UZG%XV\1$QV, &DOO)RUZDUG([WHUQDO, and &DOO)RUZDUGWR(Call Forward–Fixed feature). Using Access Codes If your telephone has not been programmed for Call Forward buttons or you are forwarding a [PhDN], you must use access codes to set the Call Forward feature. LCD Telephones The LCD on your telephone provides you with call forwarding information. Make CF Call When you call a [DN] that is forwarded [203], the [DN] you called is shown first. NO. 201 203 The display changes to the [DN] where your call forwarded (210). NO. 201 210 Strata DK Digital Telephone 10/01 29 Features Call Forward Receive CF Call When a call is forwarded to your [DN] (210), the calling [DN] (205) is displayed on the left and the [DN] called is displayed on the right [203]. Note NO. 201 205 CALL 203 The LCD examples shown in the following sections are identical to those on your telephone’s LCD. At times, the entries on the display will scroll off the LCD and only portions of the entries will remain. Call Forward–All Calls 1. Press &DOO)UZG$OO The LED flashes red. NO. 201 CALL FORWARD TO &DOOV ...or [PDN]/[PhDN] + . You hear confirmation tone after is dialed. 2. Enter the destination [DN]. 3. Press &DOO)UZG$OO &DOOV ...or 6SNU (if access code used). NO. 201 ALL FORWARD TO 203 The LED lights steady red and calls forward to the stored directory number [203]. CF-A 201-203 JAN 01 TUE 12: 19 ➤ To cancel a Call Forward–All Calls ➤ Press &DOO)UZG$OO&DOOV + 6SNU ...or [PDN] + + 6SNU. 30 Strata DK Digital Telephone 10/01 Features Call Forward Call Forward–Busy 1. Press &DOO)UZG %XV\ ...or [PDN]/[PhDN] + . The LED flashes red. You hear confirmation tone after is dialed. 2. Enter the destination [DN]. 3. Press &DOO)UZG %XV\ ...or 6SNU (if access code used). NO. 201 CALL FORWARD TO NO. 201 ALL FORWARD TO 203 The LED lights steady red and calls forward to the stored directory number [203]. CF-B 201-203 JAN 01 TUE 12: 19 ➤ To cancel a Call Forward–Busy ➤ Press &DOO)UZG%XV\ + 6SNU ...or [PDN] + + 6SNU. Call Forward–No Answer 1. Press &DOO)UZG1R The LED flashes red. $QVZHU ...or [PDN]/[PhDN] + . 2. Enter the destination [DN]. Strata DK Digital Telephone 10/01 You hear confirmation tone after is dialed. NO. 201 CALL FORWARD TO NO. 201 ALL FORWARD TO 203 31 Features Call Forward 3. Press 6SHHG'LDO. Note Skip this step, if you pressed &DOO The pre-set time delay for calls forwarding is 12 seconds. NO. 201 LL FORWARD TO 203* )UZG1R $QVZHU in Step 1. 4. Enter the time delay (a) seconds. Note The LCD displays the amount of time entered (16). NO. 201 FORWARD TO 203*16 Skip this step if you do not want to change the time. 5. Press &DOO)UZG1R The LED lights steady red and calls forward to the stored $QVZHU directory number [203]. ...or 5HGLDO, then 6SNU (if access code was used in Step 1). CF-NA 201-203 JAN 01 TUE 12: 19 ➤ To cancel a Call Forward—No Answer ➤ Press &DOO)UZG1R$QVZHU + 6SNU ...or [PDN] + + 6SNU. Call Forward–Busy/No Answer 1. Press &DOO)UZG %XV\1$QV ...or [PDN]/[PhDN] + . 2. Enter the destination [DN]. 32 The LED flashes red. You hear confirmation tone after is dialed. NO. 201 CALL FORWARD TO NO. 201 LL FORWARD TO 203 Strata DK Digital Telephone 10/01 Features Call Forward 3. Press 6SHHG'LDO. Note Skip this step, if you pressed &DOO The pre-set time delay for calls to ring before forwarding is 12 seconds. NO. 201 LL FORWARD TO 203* )UZG%XV\ 1$QV in Step 1. 4. Enter the time delay (a) seconds. Note The LCD displays the amount of time entered (16). NO. 201 FORWARD TO 203*16 Skip this step, if you do not want to change the time. 5. Press &DOO)UZG1R The LED lights steady red and calls forward to the stored $QVZHU directory number [203]. ...or 5HGLDO, then 6SNU (if access code used in Step 1). CF-BN 201-203 JAN 01 TUE 12: 19 ➤ To cancel a Call Forward–Busy/No Answer ➤ Press &DOO)UZG%XV\1$QV + 6SNU ...or [PDN] + + 6SNU. Call Forward–Fixed ➤ Press &DOO)UZGWR. The LED lights steady red and all calls forward to a station [PDN] or voice mail device set in system programming. ...or press &DOO)UZGWR a second time to cancel the feature. Strata DK Digital Telephone 10/01 33 Features Call Forward Call Forward—External 1. Store the destination number at Station Speed Dial location Code 49 (RCTUA, B, C/D processors) or location 139 (RCTUE/F processors). Only perform Step 1 the first time Call Forward-External is set or when you change the destination. It is not necessary to store the destination each time; it remains in system memory. This feature enables you to forward new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not Call Forward to an external destination. Internal calls and transferred calls to your [PDN] do not forward to external destinations. Only incoming calls over CO lines dedicated to immediately ring on your [PDN], private CO /LQH button, and/or Direct In Dial line calls forward. Any of the other Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External. Use the Speed Dial storage procedures detailed on Page 70. When forwarding to an outside destination include the CO Line (or CO Line group) access code before the telephone number. Example: 8015833700 801 = CO Line access code 5833700 = Telephone number See Table 13 on Page 134 for CO Line/Line Group access codes. The LCR access code “9” cannot be used. 2. To set CF-External, press &DOO)UZG Incoming calls forward to the destination stored at Station Speed Dial Location 49. ([WHUQDO ...or the [PDN] + . ➤ To cancel a Call Forward–External ➤ Press &DOO)UZG([WHUQDO ...or [PDN] + + 6SNU. 34 Strata DK Digital Telephone 10/01 Features Call Forward Remote Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. ➤ To change the destination number 1. Call into the DK system over a CO line programmed for the DISA feature. You hear ringback tone signal, then internal dial tone for 10 seconds. Try again if you hear busy tone. Note See the System Administrator for DISA telephone numbers. 2. After you receive dial tone, press then dial your [PDN]. You hear a confirmation tone. 3. Enter the Remote Call Forward-External security code. You hear a confirmation tone. See the System Administrator for the security code which is assigned to your telephone in system programming. Strata DK Digital Telephone 10/01 If a number is not dialed, the system automatically makes the DISA CO line ring as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects. 35 Features Call Park Orbits 4. Enter the new destination number. You can enter an internal number, Voice Mail number or, a CO line access code plus an external telephone number. With some systems, you can dial a line group code instead of a CO line number access code. (Table 13 on Page 134 for access code information.) 5. Press . You hear a confirmation tone. Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retriev6e the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station. Once you have parked a call in an orbit, you can: ♦ Hang up and retrieve the parked call at a later time ♦ Originate another call ♦ Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved the following occurs: ♦ 36 If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station. Strata DK Digital Telephone 10/01 Features Call Park Orbits ♦ If your station is busy, the parked call camps-on. If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. To monitor the calls parked at your station, see “Call Park Orbit List Display” on Page 99. ➤ To park a call 1. While on a call, press 3DUNLQ2UELW The LED flashes green (consultation-hold). ENTER ORBIT NO RTRN ...or &QI7UQ + . 2. Enter a General Orbit Number (~) or a valid [PDN] ...or if you have an LCD, press . 3. Hang up. The call is parked and the CO line flashes (Hold), or the [DN] LED turns OFF. The system parks the call on the lowest vacant Orbit Number. The caller’s extension or Line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your phone. When a parked call recalls your phone, the LCD shows the line or [DN] that is recalling and the orbit number. Strata DK Digital Telephone 10/01 6793 PK ORBIT 900 LN 2 ORBIT 900 L 2 PK ORBIT 900 37 Features Call Park and Page ➤ To retrieve a parked call 1. Press 3DUNLQ2UELW ...or [DN] + . 2. Enter the Orbit Number where the call is parked. [DN] can be [PDN], [SDN] or [PhDN]. The [DN] LED flashes at the in-use rate when the call is retrieved. Call Park and Page You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a 6SHHG'LDO button for one-touch activation (See “Feature Access Codes” on Page 73.) ➤ To park and page a call 1. While on a call, press 3DUNDQG3DJH The LED flashes green (consultation-hold). HOLD LINE 2 ENTER ORBIT NO. ...or &QI7UQ + . 2. Enter a General Orbit Number (~) or a valid [PDN] ...or if you have an LCD, press . 38 The call is parked and the CO line flashes (Hold), or the [DN] LED turns OFF. The system parks the call on the lowest vacant Orbit Number. Strata DK Digital Telephone 10/01 Features Call Park and Page 3. Enter a [DN] or a Page Group or Zone access code (see Tables 14 and 15 on Page 135, respectively). After you enter an Orbit Number, a short burst of dial tone prompts you to enter the Page access code. The LCD shows the Auto Park entry. The LCD shows the Line being held and its orbit number. Example: Line 2 is held on orbit 900. HOLD LINE 2 999 HOLD LINE 2 L 2 ORBIT 900 4. Make your announcement (include the Orbit Number). 5. Hang up to free the paging device. If the parked call is not retrieved within a specified time, the call rings back to your phone. When a parked call recalls your phone, the LCD shows the line or [DN] that is recalling and the orbit number. Strata DK Digital Telephone 10/01 PARK ORBIT 900 HOLD L 2 PK ORBIT 900 39 Features Call Pickup Call Pickup You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station [200] displays on the left and the called station [201] displays on the right. NO. 204 200 CALL 201 If your call is picked up by another station, the LCD shows that your call to station [200] was picked up by station [201]. NO. 204 200 PICKUP 201 [DN] Pickup Picks up ringing or held Directory Numbers. ➤ Press [DN] + + [PDN] or [PhDN] that you want to pick up. Directed Call Pickup This feature enables you to pick up calls ringing in, or calls held at other stations. ➤ To use directed call pickup 1. Press 'LUHFWHG 3LFNXS ...or [DN] + . 2. Dial directed [PDN]. 40 The directed [PDN] is the Primary Directory Number of the station that has the ringing or held call that is to be picked up. If more than one call is on hold, the call on the telephone’s lowest button number is picked up. Ringing calls are picked up over held calls as a priority. Strata DK Digital Telephone 10/01 Features Call Pickup ➤ To pick up a ringing CO line in a tenant system ➤ Press 'LUHFWHG 3LFNXSa You are connected to a incoming CO line call for a Tenant Group (1~4). ...or [DN] + . Notes ● ● In non-tenant systems, 'LUHFWHG3LFNXSpicks up any ringing CO line. This feature does not pickup held lines or transferred CO lines that are ringing; use Directed Call Pickup. Group Pickup Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pickup held calls. You may belong to more than one group. See your System Administrator for group assignments. Calls Ringing Within Your Group ➤ Press *URXS3LFNXSor a [DN] + . You are connected to the call. Calls Ringing to Other Groups 1. Press [DN]. You hear dial tone. 2. Enter , then the access code (~) of the group to which the station belongs. You are connected to the call. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups pickup the call. Strata DK Digital Telephone 10/01 41 Features Call Transfer with Camp-on Page/Internal Call Pickup This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively. ➤ To pickup a page or internal call 1. Press [DN]. You hear dial tone. 2. Enter . You are connected to the caller who originated the internal or page call. The page circuit is released. Call Transfer with Camp-on You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You cannot transfer (or camp-on) to a station’s [PDN] or [PhDn] if the station is in the DND mode, unless the station’s [PDN] or [PhDN] appears on other stations. ➤ To transfer a call 1. While on a call, press &QI7UQ. The Line or [DN] LED flashes green (conference rate). You hear internal dial tone. 2. Dial the [DN] where the call will be transferred. The CO line rings the called station. If you hear a single tone, you can then announce the call over the called telephone’s speaker. (If you hear ringing tone, the call was made with Tone Signaling.) 3. If the station is idle, announce the call and hang up 42 Strata DK Digital Telephone 10/01 Features Call Transfer with Camp-on ...or if the station is busy or does not answer, hang up The Line LED flashes green (on-hold). If you transferred the call from a [DN], the [DN]’s LED turns off. The CO line or [DN] camps on to the called station and the called station receives a warning tone. The camped-on call rings when you hang up. ...or to reconnect to the transferred line before it is answered, press the flashing /LQH or [DN] + . The Line LED is a steady red when the called station answers the transferred call. If the call is not answered after a specified Recall time set in system programming, camp-on is cancelled and the transferred call rings back (when your station or [DN] is idle or sends two tone bursts if your telephone is busy). NO. 204 CAMP-ON 4 HOLD LINE 2 LN 2 RECALL 203 The LCD shows the CO line number and the station number [203] where it was originally transferred. Strata DK Digital Telephone 10/01 43 Features Call Waiting Call Waiting You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes red (on-hold). If a call is sent to your station when busy, and your station does not have a [DN] or /LQH button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call. ➤ To answer a waiting call by placing the current call on-hold ➤ Press +ROG ...or if your telephone has the Auto Hold feature, just press the flashing [DN] or /LQH. The existing call is placed on-hold. The camped-on line rings your station (the Line LED flashes green incoming call). You are connected to the transferred call. The [DN] or Line LED flashes green (in-use). Note See your System Administrator to find out if you have Auto Hold. ➤ To answer a waiting call by disconnecting or transferring the current call ➤ Hang up or transfer the existing call; the camped-on call rings your station ...or press the flashing [DN] or /LQH. 44 The existing call disconnects or transfers. The campedon line rings your telephone and the Line LED flashes green (incoming call). This disconnects the current call and connects you to the transferred call. The [DN] or Line LED flashes green (in-use). Strata DK Digital Telephone 10/01 Features Conference Calls Conference Calls This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference call.) The following conferencing configurations are possible: ♦ up to two stations and two CO lines ♦ up to three stations and one CO line ♦ up to four stations ➤ To make a conference call 1. While on a call, press &QI7UQ. You hear dial tone and the [DN] or Line LED flashes green (conference-rate). 2. Dial a [DN] or access a CO line and dial the telephone number. 3. When the called party answers, press &QI7UQ. All parties are conferenced. If the second call was placed on a [DN] or CO line that appears on your telephone, the LED also flashes green at the in-use rate. 4. Repeat the procedure to add other CO lines or [DNs], remembering not to try and exceed the allowed number. Notes ● ● If you receive a busy tone or no answer, press &QI7UQ to return to the original connection. The new station is not conferenced unless its user lifts the handset or presses a [DN] to answer. Strata DK Digital Telephone 10/01 45 Features Date/Time/Day Adjustment Date/Time/Day Adjustment This feature is performed from a designated station. See the System Administrator Guide for instructions. Direct Inward System Access (DISA) Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in on CO lines programmed for DISA and dial a [DN] or outgoing CO line without going through an attendant or operator. See the System Administrator for this number. DISA Calls - Internal 1. From outside the system, dial the DISA CO line telephone number. You hear a ringback tone signal, then an internal dial tone for 10 seconds. 2. When you hear dial tone, dial a [DN]. You hear ring tone. When the station answers, you are connected. If you do not dial within 10 seconds, the system automatically causes the DISA CO line to ring a telephone or group of telephones designated in system programming. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects. If the call is not answered after 6 rings or 24 seconds, (whichever comes first) you hear busy tone. 3. If you receive busy tone or want to dial another number while the station is still ringing, press . Repeat Step 2. 46 To call another station after completing a DISA station call, the internal party must transfer you. Station and System Page cannot be accessed on DISA calls. Strata DK Digital Telephone 10/01 Features Direct Inward System Access (DISA) DISA Calls - External 1. From outside the system, call the DISA CO line telephone number. You hear a ringback tone signal, then an internal dial tone for 10 seconds. 2. When you hear dial tone, dial a CO line or CO line access code You hear dial tone. If you do not hear dial tone, you must also dial a DISA security code. ...or dial a CO line or CO line access code and then a DISA security code. See Table 13 on Page 134 access codes. 3. When you hear dial tone, dial a telephone number. Strata DK Digital Telephone 10/01 If you do not dial within 10 seconds, the system automatically rings the DISA CO line as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects. You hear dial tone. Note See the System Administrator for the DISA security code number. If the correct code is not entered, the call disconnects. If set in system programming, both parties hear a warning tone approximately 4, 10, or 20 minutes after the call was made. Press to reset the timer each time the tone sounds (for an additional 4, 10, or 20 minutes). If you do not press , the call disconnects approximately one minute after the tone. 47 Features Direct Station Selection (DSS) Buttons (Hotline) Direct Station Selection (DSS) Buttons (Hotline) This optional feature enables you to use a '66 button to connect directly to another station’s [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN]. For example, a station’s DSS button LED shows busy (light steady red) when the station is: ♦ busy on a call on any button or is in the DND mode. ♦ idle but all appearances of the station’s [PDN] are in use by other stations. ➤ To connect directly to another station’s [PDN] 1. When connected to a CO line or another station, press '66. The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red). 2. Announce the call ...or transfer the call by hanging up or pressing 5HOHDVH DQG$QV. Note You can transfer the call to an idle or busy station. Do Not Disturb (DND) If your station is in the DND mode, internal, external and transferred calls do not ring your station and OCA calls are denied. You can continue to make calls while in the DND mode. If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on your station and flash or ring the other stations. This enables your calls to be answered at the other stations (or yours), even while your station is in the DND mode. Your “alert partner” telephone can override DND and signal your telephone by pressing $OHUW6LJQDO. Telephones with DND Override can also call and mute ring your telephone. 48 Strata DK Digital Telephone 10/01 Features Door Lock(s) ➤ To activate/deactivate DND ➤ Press 'R1RW'LVWXUE. The LED lights steady red and DND mode is activated. ...or press it again to toggle the feature off. Notes ● ● Calls forward from your station immediately while in the DND mode, if it is set for Call Forward-Busy or Call Forward-Busy/No Answer. If you press 'R1RW'LVWXUE while a call is ringing, the ringing stops. The LED continues to flash. Door Lock(s) Your telephone may have up to five 8QORFN'RRU button(s), which enables you to unlock a door. Door Lock Button Location Unlock Door 0 Unlock Door 1 Unlock Door 2 Unlock Door 3 Unlock Door 4 ➤ To unlock a door ➤ Press 8QORFN'RRU. The door unlocks for three or six seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked. Strata DK Digital Telephone 10/01 49 Features Door Phone(s) Door Phone(s) Door phones can be used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones vary by Strata DK system, with up to 12 as the maximum for larger systems. LCD telephones display the door phone ID when calls are NO. 204 made to/from door phones (e.g., door phone 1A). The ID DOOR PHONE 1A enables you to know the door phone [DN]. For example, door phone 1A corresponds to Door Phone [DN] , 1B to , etc. Door phone IDs and the corresponding [DNs] are shown in Table 6. Table 6 50 Door Phone Lock IDs/Locations Door Phone [DNs] Door Phone ID Door Phone [DNs] Door Phone ID #151 1A #157 3A #152 1B #158 3B #153 1C #159 3C #154 2A #161 4A #155 2B #162 4B #156 2C #163 4C Location Location Strata DK Digital Telephone 10/01 Features Door Phone(s) ➤ To answer a door phone call 1. Lift the handset. If you lift the handset while the door phone is still ringing, the [DN] LED flashes green (in-use) and you are connected to the door phone. 2. If not connected yet, dial the door phone [DN]. If you have an LCD telephone, see Table 6 for the [DN]. ...or to pick up door phone calls ringing someone else’s phone, press [DN] + . Note access is a system option that may not be turned on for your system. ➤ To call/monitor a door phone 1. With the handset offhook, press a [DN]. You hear dial tone and the LED flashes green (in-use). 2. Dial the [DN] for the desired door location. If you have an LCD telephone, see Table 6 for the [DN]. A two-way talk-path exists between your telephone and the called door phone. You can audibly monitor the area around the door phone. Note Strata DK Digital Telephone 10/01 Door phone [DNs] can be stored on 6' buttons. See “Feature Access Codes” on Page 72. 51 Features DTMF Tone Dialing with * and # ➤ To call from a door phone 1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in system programming). 2. When answered, speak at a normal voice level in the direction of the door phone. DTMF Tone Dialing with * and # You may have to send and DTMF tones to some devices or services, such as a voice mail device or computer output service. DTMF tones are automatically enabled on stations with 6SHHG'LDO. If you do not have 6SHHG'LDO, you must first dial , to enable these tones. This feature disables the Speed Dial feature during the call. Speed Dial is restored when you complete the call or place it on hold. ➤ To output and DTMF tones on a telephone without a 6SHHG'LDObutton ➤ While on an outside call, press , then . You can now output and , DTMF tones, and digits ~ for the duration of the call. This procedure must be repeated on each call where you require such output. 52 Strata DK Digital Telephone 10/01 Features Emergency Ringdown/Hotline Service Emergency Ringdown/Hotline Service The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones. Emergency Ringdown is used in healthcare facilities, where it 205 CALLING is used to assist callers who may not be able to complete a call RINGDOWN by dialing. An example of an incoming Emergency Ringdown call is shown on the right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF. This same feature is also known as Hotline Service and is often used for telephones in hotel/motel lobbies. Group Listening This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker, but the called party can not hear you. You can alternate between parties as long as the handset is off-hook. ➤ To activate group listening ➤ While off-hook on a call, hold down 6SNU. The Spkr LED lights red. ➤ To deactivate group listening ➤ Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the handset. Strata DK Digital Telephone 10/01 53 Features Handsfree Answerback Handsfree Answerback You can talk back to internal or incoming Tie Line calls without lifting the handset. ➤ To receive a handsfree internal call 1. You hear a single long tone, followed by the caller’s voice. The LED flashes green (incoming call). The Mic LED lights steady red, indicating your microphone is active. The Spkr LED flashes red. 2. Do not lift the handset; speak toward the telephone in a normal voice level. If you have a speakerphone, you will have better performance if you press the called [DN] button first. Notes ● ● 54 A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the call. This is necessary before transferring or placing an internal call on hold. You can press 9RO ▲ or 9RO ▼ to control the volume of the Handsfree Answerback caller’s voice and ring tone. See Chapter 1–The Grand Tour for more information on volume control. Strata DK Digital Telephone 10/01 Features Handsfree Monitoring Handsfree Monitoring Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call, enabling you to take care of other tasks in the meantime. ➤ To use handsfree monitoring 1. While on an off-hook call, press and hold 6SNU. The Spkr LED lights red. 2. Place the handset onhook. The Spkr LED stays on and you can hear the distant party through your telephone speaker. 3. Release 6SNU. For privacy, press 0LF to turn your telephone’s microphone off. (Otherwise, your conversations may be picked up.) 4. Lift the handset when the party returns. Note Strata DK Digital Telephone 10/01 Each station’s 0LF can be set in system programming to switch ON/OFF with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start of handsfree dialing. See your System Administrator if you want the setting changed. 55 Features ISDN Outgoing Calling ISDN Outgoing Calling This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424 with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup, and they also provide more connection circuits. Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating the ISDN “Start” sequence. The method depends on your system’s programming. See your System Administrator to determine the method. ➤ To make an outgoing call to an ISDN trunk 1. Access an outside CO line 2. Dial the number. 3. Press 6WDUW. The dialed digits will not be sent until you press this button or until the timer expires. Subaddress Subaddress digits may be required for dialing another department, or to send a call to equipment, such as a printer. If you need to enter subaddress digits, follow these instructions: ➤ To make an outgoing call with a subaddress to an ISDN trunk 1. Access an outside CO line 2. Dial the number. 3. Press 6XE. The 6XE button informs the system that the following digits are the subaddress. 4. Enter the subaddress. 5. Press 6WDUW. 56 The dialed digits will not be sent until you press this button or until the timer expires. Strata DK Digital Telephone 10/01 Features Message Waiting Message Waiting If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication at the station. The Msg LED at the called station flashes and the user can call you back by pressing the 0VJ button with the flashing LED. (Voice mail devices, as well as people, can leave message waiting indications.) All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving messages left by callers that called the station’s [PDN]. Telephones that own [PhDNs] can also have up to four additional (flexible) message waiting [PhDN/MW] buttons/ LEDs for receiving/retrieving messages left by callers that called the respective [PhDNs]. To use the [PhDN] message waiting feature, your telephone needs to have [PhDN/MWs]. Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN] at one time. The fourth message and one of the LEDs is reserved for the Message Center. Message Waiting Light on [PDN] ➤ To answer a Msg light 1. Press 0VJ, then lift the handset. Your phone rings the station or voice mail device that set the indication. The LED continues to flash red. If you reach a station that is busy or does not answer, go onhook and press 0VJ again. The system rotates to the next message sender. Strata DK Digital Telephone 10/01 57 Features Message Waiting The LCD can show up to three stations that have left messages for the [PDN] and three for each of your [PhDNs]. In the example (shown at right), the display indicates CALL that station DN [203] received a message signal from DN [201]. The “+” indicates additional messages. NO. 204 203-201+ 2. Press 6FUROO to display them. 3. After receiving the message(s), place the handset on hook. If the Msg LED continues to flash, you have more messages–repeat the Steps to retrieve them. Voice mail devices may cancel the indication after a short delay. ➤ To cancel the Msg light ➤ Press 0VJ and lift the handset. Your Msg LED turns OFF when the called party answers. Note The called party must answer–by either going off-hook or by pressing 6SNU–for the indication to be cancelled automatically. Your Msg LED turns OFF without calling the telephone or VM device. ...or [DN] + to cancel the light. This must be done for each message recorded. 58 Strata DK Digital Telephone 10/01 Features Message Waiting Message Waiting Light on [PhDN/MW] ➤ To respond to [PhDN/MW] 1. Press the flashing red [PhDN/MW] LED. Your phone rings the station or voice mail device that left the message. If the called party or VM device answers, the message waiting indication is cancelled automatically. If there is no answer, hang up and try at a later time. The red [PhDN/MW] LED on your phone continues to flash. 2. After receiving the message, press 6SNU If you have more messages, the red [PhDN/MW] LED continues to flash. To answer the next message, repeat this procedure. ...or place the handset on-hook. ➤ To cancel [PhDN/MW] 1. Press [PhDN]. You hear a steady dial tone. 2. Enter . The dial tone stops. 3. Press 6SNU. The [PhDN/MW] LED turns OFF, indicating that the message has been canceled. Message Waiting Light on Another Telephone ➤ To set a message waiting light on another telephone 1. Press [DN] and dial an internal number. You hear ringback or busy tone. 2. Press 0VJ or . The Msg or PhDN/MW] LED flashes red at the called telephone. The Msg LED lights steady red at your telephone. The LCD displays the station [203] where you set a message waiting light. Strata DK Digital Telephone 10/01 NO. 201 INT 203 MW SET 59 Features Microphone Cut-Off 3. Press 6SNU. The Msg LED on your telephone turns OFF. The Msg or [PhDN/MW] LED on the called telephone flashes until the called party presses the flashing 0VJ or [PhDN/ MW]. SENT 203 JAN 01 SUN 12: 19 ➤ To cancel a message light set on another station ➤ Press [DN] and dial plus the [PDN] or [PhDN] that has the message light set. Microphone Cut-Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works. The 0LFURSKQ&XWRII functions on Handsfree Answerback and speaker OCA calls for privacy. ➤ To turn the microphone ON/OFF ➤ Press 0LFURSKQ&XWRII to toggle between ON/OFF. Off-hook Call Announce (OCA) This feature enables you to call and speak through either the handset or the speaker of an off-hook, busy digital telephone. The called station must be set in system programming for this feature to work. The calling station can be set in system programming for OCA to occur automatically when calling a busy-off-hook station or by dialing an access code after receiving busy tone. Automatic OCA only functions on Voice First Signaling systems. The following procedure covers both calling options. 60 Strata DK Digital Telephone 10/01 Features Off-hook Call Announce (OCA) ♦ Handset Off-hook Call Announce (HS-OCA) – lets callers make an announcement through the handset (or headset). No special hardware is required. ♦ Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement through the speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional hardware. When you receive an HS-OCA call while you are on another NO. 204 call, you hear a short warning tone (optional), followed by an 210 BUSY OVRD announcement. You are the only one who hears the tone/ announcement. The station [210] sending the HS-OCA is displayed on your LCD. Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND Override. While on a speaker OCA call, 0LF and 0LFURSKQ&XWRII can be used to prevent an OCA caller from listening to your conversation with the original party (see “Microphone Cut-Off” on Page 60). ➤ To make an OCA call (Voice First Signaling) ➤ Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can talk to the station (Automatic OCA). Note If you receive busy tone, press to OCA the station and talk. An optional tone is heard at the busy station, indicating that you are connected on an OCA call. NO. 203 205 BUSY OVR ➤ To make an OCA call (Tone Signaling) 1. Lift the handset and dial the [DN]. You may hear busy or ring tone. 2. If you hear busy tone, press and speak to the called station If you hear busy or ring tone after dialing the first digit (2 or 1), disregard the tone and dial the second digit to OCA the called telephone. ...or if you hear a ring tone, press and speak to the called station. If you still hear a busy tone after dialing 21 or 12, the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming. Either condition blocks OCA. Strata DK Digital Telephone 10/01 61 Features Off-hook Call Announce (OCA) HS-OCA ➤ To answer an HS-OCA talkback call ➤ Press and hold 0LF This puts the original party on hold and you are connected to the HS-OCA call for as long as you press 0LF. When you release 0LF, the HS-OCA party can not hear you, but you can still hear the original and HSOCA parties. ...or +62&$ 7DONEDFN. Note Press the same button to toggle between parties. You are connected to the party that has sent the HSOCA call. The original party is on hold. HS-OCA Talkback acts as an ON/OFF switch between the two parties. ➤ To disconnect an HS-OCA call to your station ➤ Press 6SNU. The HS-OCA call disconnects. SP-OCA ➤ To answer an SP-OCA call ➤ Speak toward the microphone of your phone. You may want to hold your hand over the handset mouth piece to prevent the other party from hearing you. ➤ To disconnect an SP-OCA call to your station ➤ Press 6SNU. The SP-OCA call made to your station disconnects. 62 Strata DK Digital Telephone 10/01 Features Override Calls Override Calls The available override features are: ♦ ♦ ♦ ♦ Busy Override (BOV) – enables you to send a muted ring tone to a busy station to indicate that a call is waiting. The BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker. Do Not Disturb Override – lets you send a tone to an NO. 204 idle or busy station in the DND mode to indicate that a INT 210 DND call is coming in. Your phone can also be programmed to block Do Not Disturb Override from other phones. Your station’s LCD shows the station you have called [210] is in the DND mode. OCA is possible to DND stations from stations that are programmed for Do Not Disturb Override. Executive Override – enables you to enter an established conversation. Your phone can also be programmed to block Executive Override from other phones. The 3ULYDF\RQ/LQH does not block this feature. Privacy Override – enables you to enter an established call on a private common CO /LQH button; it will not operate on common [DNs] which are always private. (See “Conference Calls” which allow up to four parties to talk on a [DN] button.) Up to two station users can enter an existing CO line-to-station call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode. Station users with 3ULYDF\5HOHDVH can allow stations to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. Privacy Override is blocked by DND. ♦ Toll Restriction Override – Stations can be individually restricted from making toll calls. Each station can be allowed or denied specific area and office codes, long distance information calls, international calls and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can change the station’s Toll Restriction class. The station resumes its normal class at the conclusion of the call. Strata DK Digital Telephone 10/01 63 Features Override Calls Busy Override ➤ After reaching a busy station, press . A muted tone is heard at the busy station, indicating that a call is waiting. The station number [210] displays. NO. 203 210 BUSY OVR Do Not Disturb Override ➤ After reaching a station in DND mode, press . A tone signal is heard at the DND station, indicating a call is coming in. On your station, the LCD shows the station number [210] you have overridden. Your LCD displays DND OVR DENY, if the station you NO. 204 210 DND OVR NO. 204 DND OVR DENY called denies Do Not Disturb Override. Executive Override ➤ After reaching a busy station, press . ...or if you have an LCD phone, use the OVRD Soft Key. (See “How to Use Soft Keys” on Page 92.) You enter the conversation. The called parties may hear an optional tone signal prior to your entering the conversation. The overridden station [210] displays until the call is ended. The station initiating executive override [204] displays until the override is disconnected. 64 NO. 204 210 EXEC OVRD Your Station NO. 210 204 EXEC OVRD Called Station Strata DK Digital Telephone 10/01 Features Override Calls Privacy Override ➤ After reaching a busy station, press /LQH. Connected parties may hear an optional tone signal before you are connected. Your station’s LCD displays the CO line identification, Line 03. The overridden station’s LCD displays the initiating station’s number [204]. NO. 204 LINE 03 PRV OVRD NO. 205 204 PRV OVRD Toll Restriction Override 1. Access a CO line. You hear dial tone and the LED flashes at the in-use rate. 2. Press &QI7UQ +. You no longer hear dial tone and your LCD prompts you to enter a code. 3. Enter the Toll Restriction Override Code (four digits). You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your System Administrator. NO. 204 OVERRIDE CODE 4. Dial a telephone number. Strata DK Digital Telephone 10/01 65 Features Page Announcements Page Announcements Station users can make page announcements to telephones and external speakers. ➤ To make a page announcement 1. Press [DN], lift the handset, and enter a paging access code. Note Each of the page access codes (including the [PDN] button) can be stored on an 6' button. See “Speed Dial–Advanced Features” on Page 72 2. Use a normal voice level to make your announcement, then repeat it. 3. Hang up. All Call Page You can make an All Call Page to digital/electronic telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming. ➤ To make an All Call Page 1. With the handset offhook, press $OO&DOO The $OO&DOO3DJH button pages “All Call Page” telephones but does not access external page speakers. 3DJH ...or [DN] + . Note may also Page external speakers as well as “All Call Page” telephones, depending on system programming. 2. Make your announcement in a normal voice level and repeat it. 3. Hang up. 66 Strata DK Digital Telephone 10/01 Features Privacy On-Line Privacy On-Line With this feature, you can block those with Privacy Override from entering your CO line. The button does not block Busy or Executive Override. ➤ To set/cancel privacy ➤ Press 3ULYDF\RQ/LQH to set privacy. The LED lights steady red. Others are blocked from entering your CO line calls when they press a common CO line button. ...or press 3ULYDF\RQ/LQH again to cancel the feature. The LED turns OFF. Privacy Release This feature enables others to enter your call on a common CO line just by pressing /LQH on their telephone. It only works on common CO lines (i.e., CO lines which appear on more than one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one telephone. Similar to conference calls, up to three stations can be connected to a CO line. ➤ To use Privacy Release ➤ While on a CO line call, press 3ULYDF\ 5HOHDVH. The LED lights red. The CO line flashes at all appearances. When another station user enters the CO call by pressing a common CO /LQH, the Privacy Release LED turns OFF. To add a third station, press 3ULYDF\5HOHDVH again and the process is repeated. Strata DK Digital Telephone 10/01 67 Features Release and Answer Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and you hear a muted, Busy Override or Camp-on busy tone. ➤ To release an active call and answer an incoming call ➤ While on a call, you receive an incoming call. Press 5HOHDVH Releases the original call and answers the new incoming call. DQG$QV Note ...or &QI7UQ and dial a “transfer to” destination. Then press 5HOHDVHDQG Transfers the original call and answers the new call. ...or '66 of a “transfer to” destination, then press 5HOHDVHDQG $QV. Transfers the original call and answers the new call. You can press +ROG before 5HOHDVHDQG $QV if you do not wish to release the original call. $QV Saved Number Redial This feature enables you to store a dialed telephone or station number, then redial that number with the touch of a button. ➤ To save a telephone number ➤ While on a call that you dialed (busy, talking, or ringing), press 6DYH/DVW 1XPEHU. 68 Strata DK Digital Telephone 10/01 Features Speakerphone ➤ To call a saved telephone number ➤ Access a [DN] or CO line, then press 6DYH/DVW1XPEHU. The system automatically dials the “saved” number. Speakerphone All digital telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any digital telephone model with an “S” in the model name is equipped with a speakerphone. ➤ To change from speakerphone to handset ➤ Lift the handset. ➤ To change from handset to speakerphone 1. While on a call, press and hold 6SNU. 2. Return the handset on-hook. 3. Release 6SNU. ➤ To make a call (on-hook dialing) 1. With the handset onhook, access a CO line or press a [DN]. You hear dial tone and the Line or [DN] LED flashes green (in-use). 2. Dial a telephone number. You hear ringback tone (or busy tone, if busy). Strata DK Digital Telephone 10/01 69 Features Speed Dial 3. Speak in a normal voice level toward the telephone. Note Your 0LF button must be set to be ON at the start of a call in system programming. If not, you must press the 0LF button before talking. 4. Press 6SNU to disconnect the call. ➤ To answer an incoming call using speakerphone 1. With the handset onhook, press the /LQH or [DN] with the flashing LED. The Line or [DN] LED flashes green (in-use) and you are connected to the call. 2. Speak at a normal voice level toward the telephone. 3. Press 6SNU to disconnect the call. Speed Dial Speed Dial enables you to call a telephone number with a brief access code. There are two types of Speed Dial numbers: ♦ Station – assigned by individual station users to their own station and can only be dialed from the station that assigns it. ♦ System – only assigned from attendant consoles or a designated station (typically the System Administrator’s station), and can be used by other stations. (See System Administrator User Guide for storing instructions.) Important! 70 If you do not perform the following procedures within a specified time (set in system programming for either one or three minutes) when storing speed dial numbers, the operation times out and your telephone returns to idle mode. Strata DK Digital Telephone 10/01 Features Speed Dial ➤ To store/replace a telephone number on a Station Speed Dial button 1. With the handset onhook, press 5HGLDO. 2. Press the 6' you wish to store the telephone number on. 6' buttons are assigned in system programming. ...or 6SHHG'LDO and enter the code that you want to store the telephone number in. See Table 16 on Page 136 for codes. 3. Enter the telephone number (max. 20 digits). To store longer dialing strings, see “Speed Dial Number Linking” on Page 75. To insert a pause or flash signal in the number, see “Speed Dial Pause and Flash Storage” on Page 75. 4. Press 5HGLDO. The number is stored. ➤ To clear a telephone number on a Station Speed Dial button ➤ Repeat the previous procedure on Page 71, skipping Step 3. ➤ To program one-touch telephone number dialing ➤ Repeat the previous procedure on Page 71, except for Step 3. For Step 3, press [PDN] + CO line access code before the telephone number. See “CO Line Access Codes” on Page 133. Strata DK Digital Telephone 10/01 71 Features Speed Dial–Advanced Features ➤ To make a call using a Speed Dial button or access code 1. Lift the handset. 2. Access a CO line (if necessary). If your 6' button has been programmed to automatically do this, skip this step. 3. Press 6' ...or 6SHHG'LDO. Then enter a Speed Dial access code (see Table 16 on Page 136). The system dials the telephone number assigned to the button/code. If your 6' button is “one-touch,” as explained above, skip Step 1. Speed Dial–Advanced Features Feature Access Codes You can program 6'(Speed Dial) buttons with feature access codes for a single feature or a sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many digits you have, count 2 digits for &QI7UQ, [PDN] and +ROG feature buttons and 1 digit for all other dial pad characters. See Table 7 for a list of feature access codes.Your System Administrator can tell you which features can be programmed on your telephone. ➤ To store a feature onto a 6' button ➤ 5HGLDO+ 6' + Feature Access Code + 5HGLDO. 72 ♦ See Table 7 for Feature Access code sequences. ♦ 6' = the speed dial button the feature is stored on. Strata DK Digital Telephone 10/01 Features Speed Dial–Advanced Features ➤ To store a feature onto a code ➤ 5HGLDO+ 6SHHG'LDO + Speed Dial Access Code + Feature Access Code + 5HGLDO. Important! ● ● ● ● Table 7 Do not lift the handset. If you do not enter the entire sequence within a specified time (set in system programming for either one or three minutes), the operation times out and your telephone returns to idle mode. If your telephone does not have a 6SHHG'LDO, press “ ” instead of Speed Dial, and enter instead of in all feature sequences [PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot. Feature Access Codes Features 1 Feature Access Code Sequence Account Code (Frequently used codes) &QI7UQ + + Account code digits Automatic Callback Background Music2 (Telephone Speaker ON) [PDN] + 2 Background Music (Telephone Speakers OFF) [PDN] + Call Forward–All Calls (To Station or VM) [PDN] + + Directory Number Call Forward–Busy (To Station or VM) [PDN] + + Directory Number Call Forward Cancel [PDN] + Call Forward–No Answer [PDN] + Call Forward External [PDN] + Call Forward External Cancel [PDN] + Door Phone Calling [PDN] + door phone Directory Number Hookflash Signal 1 &QI7UQ + ISDN Sub 467 ISDN Start 469 ISDN Tone 490 Off-hook Call Announce (Manual Mode) Voice First: ; Tone First: , , or One-touch Voice Mail Access [PDN] + Voice Mail Directory Number Strata DK Digital Telephone 10/01 73 Features Speed Dial–Advanced Features Table 7 Feature Access Codes (continued) Features Feature Access Code Sequence Outgoing Calls [PDN] + CO line access code (See Table 13 on Page 134.) Overrides (Busy, DND) Overrides (Executive) +ROG+ [PDN] + #XXX Page Access4 #XXX = Page Access code - “Paging Access Codes” on Pages 135 and 135. &QI7UQ + + [X X X] + [Y Y Y] Park Call/Access Page The existing call is parked and you are automatically connected to the page. [X X X]3= 9 0 0~9 1 9 or 999 park zone number; [Y Y Y] = page group/zone (See Tables 14 and 15 on Page 135.) Pickup4 (Directed to station, new, or transferred call) +ROG + [PDN] + + station number [PDN] Pickup a held or ringing [PDN] or [PhDN] (not available for all systems) 4 [X X X X] = [PDN] or [PhDN] to be picked up Pickup any ringing CO line (new call only) +ROG + [PDN] + Pickup Station Page or Ringing Door Phone4 +ROG + [PDN] + 4 +ROG + [PDN] + Pickup External Page Pickup Line on Hold (lines 1~99) 5 Pickup Line on Hold (lines 100~200) 1. 2. 3. 4. 5. 6. 74 [PDN] + + [X X X X] [PDN] + +(a) 6 [PDN] + +(a) These codes can be used during a CO line call. Background music speakers can only be turned ON/OFF from Station 200. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones. This feature will hold an existing call when the button is pressed. If the button is pressed when not on a call, pickup or page will still be accessed. These codes can be used during a CO line call. After pressing the feature button, the user dials the line number (01~99) to pickup the line. After pressing the feature number, the user dials the line number (100~200) to pickup the line. Strata DK Digital Telephone 10/01 Features Speed Dial–Advanced Features Speed Dial Pause and Flash Storage Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number). Hookflash Regular Pause The )ODVK button stores a flash signal only if 6SG'LDO3DXVH is programmed as a flexible button on the telephone. The flash signal is 0.5 or 2 seconds long (set in system programming) and is displayed on the LCD as “F-”. Press )ODVK Long Pause The pause is either 1.5 or 3 seconds (set in system programming). The LCD displays “P-”. Ten-second pause, which can be entered anywhere in the Speed Dial number. The LCD displays “L-”. Press 6SG'LDO3DXVH Press 6SG'LDO/QJ3DXVH. ...or if 6SG'LDO3DXVH is not on the telephone, press )ODVK to store a pause. ...or enter the hookflash dial code (&QI7UQ + ). Speed Dial Number Linking You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the optional buttons associated with these codes. This enables up to 36 digits to be stored under one Station Speed Dial button or code. The number directly stored in the System Speed Dial number dials out first, then the number linked to it. Typically, a company’s special carrier access telephone numbers are stored as part of the digit string. Note A designated station can be used to link System Speed Dial codes. See the System Administrator’s User Guide. Important! Before linking Speed Dial Numbers, make sure the System Administrator has stored the desired number in the System Speed Dial you plan on using. Strata DK Digital Telephone 10/01 75 Features Speed Dial–Advanced Features ➤ To link station/system speed dial numbers 1. Press 5HGLDO. 2. Press 6' ...or 6SHHG'LDO + a Station Speed Dial Access Code. (See Table 17 on Page 136.) 3. Press 6SHHG'LDO. 4. Enter the System Speed Dial Access Code to which the number will be linked. (See Table 17 on Page 136.) 5. Enter the telephone number to be stored (max. 16 digits). 6. Press 5HGLDO. The number is stored and is automatically dialed when the optional linked station 6' button is pressed or the linked Station Speed Dial access code is dialed. Linked Speed Dial Example The System Administrator can store a CO line access code plus international long distance dialing codes in System Speed Dial locations (See Table 17 on Page 136). You link the System Speed Dial code to a telephone number stored in any Station Speed Dial location on your station. System Administrator Stores the CO line access code and the international dialing sequence (9011813) in the System Speed Dial location *690 from the administrator station. ➤ Press 5HGLDO + 6SHHG'LDO + + [PDN] + + 5HGLDO. 76 Strata DK Digital Telephone 10/01 Features Speed Dial–Advanced Features Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It is the [PDN] that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence (in our example that number is 9011813). where: – System Speed Dial Code that is linked. – CO line access code. – international area code. – country code (example: Japan) – city code (example: Tokyo) Station User Stores the System Speed Dial information on Speed Dial Code 10. ➤ Press 5HGLDO + 6SHHG'LDO + + 6SHHG'LDO + + 5HGLDO. where: – Station Speed Dial Code. – System Speed Dial Code being linked to Speed Dial Code 10. – local Tokyo telephone number. ➤ To use the new link ➤ From your station, press the 6'() button or 6SHHG'LDO+ . Your telephone automatically dials to access a CO line, then the international dialing sequence code plus the local telephone number. Chain Dialing Speed Dial Numbers You can call two or more Speed Dial numbers during one call. This enables you to add additional parties (conference calls) to your conversation with Speed Dialing. It also allows dialing of a stored code, such as a credit card number, to send to a far-end computer. Strata DK Digital Telephone 10/01 77 Features Timed Reminders ➤ To chain dial Speed Dial numbers 1. Access a CO line. (See Table 13 on Page 134 for CO Line Access Codes.) 2. Press 6SHHG'LDOand dial the Speed Dial code for the telephone number to be dialed. (See Table 16 on Page 136 for Speed Dial Codes.) 3. To dial another telephone number, press &QI and repeat Steps 1 and 2. Timed Reminders You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder to occur once or on a daily basis. ➤ To set a timed reminder 1. Press a [DN] and dial a timed reminder number (~). 2. Enter the time you want to be reminded. 3. Press for the reminder to be repeated every day, or for a one-time reminder only. 78 #605 TIMER SET Use a 24-hour clock format (HHMM). #605 TIMER SET 0800 #605 TIMER SET 08001 Strata DK Digital Telephone 10/01 Features Timed Reminders 4. Enter desired LCD message station number (~) or system number (~) 605 TIMER SET 0800110 ...or enter if your telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds. 5. Press 5HGLDO. The time is recorded in memory and you should hear a beeping tone (along with the displayed message) for 30 seconds at the set time. DATA PROGRAMED 6. To cancel the beeping/message prior to 30 seconds, press 0RGH + or take the phone offhook. ➤ To cancel a Timed Reminder 1. Press [DN], then the number of the timed reminder (~) you want to cancel. You can only cancel one reminder at a time. 2. Press 5HGLDO. The reminder is cancelled. Strata DK Digital Telephone 10/01 79 Features Tone/Pulse Dialing Tone/Pulse Dialing With some older Central Offices, you may have to make calls on CO lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equipment (such as an answering machine) requiring DTMF tones. With ISDN calls, when 7RQH'LDO6HOHFW is pressed, all of the digits entered after that point will be sent with DTMF tones. ➤ To change Tone Dialing 1. Access a CO line. Although the CO line is programmed for rotary dial pulses, access the CO line and dial the telephone number like any other call described in this user guide. 2. Dial a telephone number. 3. While on the call, press 7RQH'LDO 6HOHFW. The Tone LED lights steady red and you are able to send DTMF tones with your dial pad. The feature is cancelled when the call is completed. Two (Tandem) CO Line Connection [DN] Button This feature enables a station user to connect two CO lines, then drop out of the conversation. ➤ To connect two outside lines (using a [DN] button) 1. While talking on an outside call using a [DN] button, press &QI7UQ. 80 You hear dial tone. The [DN] LED flashes (conference rate). Strata DK Digital Telephone 10/01 Features Two (Tandem) CO Line Connection 2. Dial a CO line access code and then the outside telephone number. See Table 13 on Page 134 or ask your System Administrator. 3. After the party answers, press &QI 7UQ. The [DN] LED flashes (in-use rate) and all parties are conferenced. If you receive a busy tone/no answer, press [DN] to return to the original connection. 4. Press &QI7UQ and hang-up. You hear dial tone before you hang-up The [DN] LED flashes (exclusive-hold rate) and the two lines are connected. N1 and N2 identify the connected CO lines. TRK-TRK N1 N2 JAN 10 THU 11: 57 The LED turns OFF when the parties hang-up. If the public telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected (see “Supervision” on Page 83). CO Buttons This feature allows a station user to connect two CO lines, then drop out of the conversation. On some systems, both CO /LQH buttons (or 3RROHG/LQH*US buttons) must appear on your telephone to allow Tandem connections to be established from your telephone. Strata DK Digital Telephone 10/01 81 Features Two (Tandem) CO Line Connection ➤ To connect two outside lines (using a /LQH button) 1. Press CO /LQH You hear dial tone. ...or 3RROHG/LQH *US and dial a telephone number. 2. After the party answers, press &QI 7UQ. You hear dial tone. The CO Line LED flashes (conference rate). The new Line LED flashes (in-use rate). 3. Press another CO /LQH ...or 3RROHG/LQH *US and dial a telephone number. ...or on some systems, you can press &QI 7UQ and dial a CO line access code followed by a telephone number. 4. After the party answers, press &QI 7UQ. It is not necessary to have both CO /LQH buttons on your telephone. The Line LEDs both flash (in-use rate) and all parties are conferenced. If you receive a busy tone or no answer, return to the original connection by pressing the original /LQH button. 82 Strata DK Digital Telephone 10/01 Features Two (Tandem) CO Line Connection 5. Press &QI7UQ and hang up. You hear dial tone. Both Line LEDs continue to flash (exclusive-hold rate) and the two lines are connected. N1 and N2 identify the connected CO lines. TRK-TRK N1 N2 JAN 10 THU 11: 57 The LED turns OFF when the parties hang-up. If the public telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected (see “Supervision” on Page 83). Supervision ➤ To supervise a tandem call and release it 1. Press [DN] ...or /LQH ...or 3RROHG/LQH *US. 2. If the parties have hung up, go back onhook You are connected to both CO lines. Both Line LEDs flash (in-use rate). N1 and N2 identify the connected CO lines. TRK-TRK N1 N2 JAN 10 THU 11: 57 Both Line LEDs turn OFF and the connection is released. ...or if the parties are still talking, press &QI7UQ and hangup. Strata DK Digital Telephone 10/01 83 Features Voice Mail Integration Voice Mail Integration This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate Toshiba Voice Mail User Guide for more information: ♦ Stratagy Voice Processing User Guide ♦ Toshiba VP User Guide Message Mailbox To direct forwarded calls to your mailbox–your personal storage space for voice messages–and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification (ID) code. You need to store the ID code only once. Then whenever your station is call forwarded to voice mail, the VM ID code is automatically sent to the voice mail unit to direct the call to your mailbox. Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your telephone to either a unique (or the same) mailbox number. Telephones must be programmed as the owners of a [PhDN] to be able to call forward the [PhDN] to a voice mailbox number. ➤ To assign a voice mail message mailbox number Note 84 This procedure is required for the initial storage of VM ID code to the Toshiba Voice Mail system. Once programmed, these digits remain in memory until changed. To change the code, repeat this procedure. 1. Press [DN] + . You hear confirmation tone. 656 ID CODE SET 2. Enter the voice mail ID code and the voice mailbox [DN], plus any required pauses (up to 16 characters). Example: for Toshiba voice mail systems, enter + the mailbox number. 91203 203= mailbox number of the [DN] you pressed in Step 1. Strata DK Digital Telephone 10/01 Features Voice Mail Integration 3. Press 5HGLDO. You hear a confirmation tone. The LCD confirms the data storage. DATA PROGRAMED ➤ To cancel the mailbox number ➤ Press [DN] + + 5HGLDO. Message Retrieval You can program a flashing 06* or [PhDN/MW] to automatically retrieve your voice mail messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required only once. It remains in memory unless cancelled or changed. ➤ To assign the message retrieval sequence 1. Press [DN] + . You hear a confirmation tone. 657 ID CODE SET 2. Enter the voice mail system code and the voice mailbox [DN], plus any required pauses (up to 16 characters). Example: for Toshiba voice mail systems, enter + the mailbox number. 3. Enter your security code. By storing your security code, you avoid having to enter your code every time you access your mailbox; however, this will also allow anyone to retrieve your messages from your phone. If a security code is not desired, do not include it. 4. Press 5HGLDO. You hear confirmation tone. The LCD confirms the data storage. Strata DK Digital Telephone 10/01 92203 [203] = mailbox number. DATA PROGRAMMED 85 Features Voice Mail Integration ➤ To retrieve messages with 0VJ or [PhDN/MW] button ➤ Press 0VJ [PhDN/MW] button with flashing LED. ➤ To cancel automatic retrieval ➤ Press [DN] + + 5HGLDO. Multiple Message Retrieval (LCD Telephones) 1. With the flashing LED, press 0VJ or [PhDN/MW]. The displayed station is called. When a message waiting voice mail is displayed, a V follows the station number. If a + sign is displayed, you have message waiting indications from more than one source (voice mail or stations). Press 6FUROO to rotate through more message waiting sources. 86 NO. 203 CALL 200 216V+ Strata DK Digital Telephone 10/01 Features Voice Mail Integration Call Forward to Voice Systems By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are automatically connected to your voice mailbox. Note &DOO)RUZDUG buttons can only be used to Call Forward [PDNs]; access codes can be used to Call Forward [PDNs] or [PhDNs]. ➤ To forward calls to voice mail 1. Press the desired &DOO The LED flashes. )RUZDUG button ...or a [PDN] or [PhDN] + access code. You hear a confirmation tone after entering the access code. Call Forward access codes: Call Forward-All Calls: Call Forward-Busy: Call Forward-No Answer: Call Forward-Busy-No Answer: 2. Dial the Voice Mail System Directory number__________. See your System Administrator for the correct voice mail Directory Number. After dialing, you hear confirmation tone. 3. Press the same Call Forward button used in Step 1 If your phone has a Call Forward button assigned, its LED lights steady red. ...or if you used an access code sequence, press 6SHHG'LDO + 5HGLDO + 6SNU. Strata DK Digital Telephone 10/01 87 Features Voice Mail Integration ➤ To cancel Call Forward ➤ Press Call Forward button The Call Forward LED turns off. Note ...or press a [PDN] or [PhDN] + , then hang up. 88 Call Forward buttons apply only to [PDNs] and not to [PhDNs]. You hear a confirmation tone, and Call Forward is cancelled. Strata DK Digital Telephone 10/01 LCD Operation 3 This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For digital telephone standard features, see Chapter 2 – Features.) Strata DK Digital Telephone 10/01 89 LCD Operation Control Buttons Control Buttons The 0RGH, 3DJH and 6FUROO buttons are active when Soft Keys are turned off or your telephone is idle. Table 8 lists button functions. Table 8 Control Button Definitions Button Definitions Cancels the beeping tone when using timed reminders and enables you to enter/ exit the following mode functions. 0RGH 90 Used to exit another mode and return to clock/calendar display (see “To Exit from any Mode” on Page 91). Busy Lamp Field (BLF) display (see “Busy Lamp Field (BLF) Display” on Page 96). Busy station messaging (see “Silent Messaging (Busy Station)” on Page 110). Called station messaging (see “Notification Station Messaging” on Page 107). Displays LCD message number NN, where NN can be personal messages or system messages. 0RGH only displays the selected message. It cannot be used to edit or create a new message. Speed dial number check and memo dialing (see “Retrieve and Auto Dial Lost Calls” on Page 99). Caller ID/ANI/DNIS information mode OFF (see “Caller ID/ANI/DNIS Information Mode” on Page 97). Caller ID/ANI/DNIS information mode ON (see “Caller ID/ANI/DNIS Information Mode” on Page 97). Caller ID/ANI/Lost Call stored information display (see “Retrieve and Auto Dial Lost Calls” on Page 99). View Call Park Orbit list (see “Call Park Orbit List Display” on Page 99). Soft Keys ON (see “Soft Keys” on Page 91). Soft Keys OFF (see “Soft Keys” on Page 91). Remote called station messaging (see “Group Notification Station Messaging” on Page 108). Remote calling station messaging (see “To set a advisory station message for a remote station” on Page 106). Strata DK Digital Telephone 10/01 LCD Operation Soft Keys Table 8 Control Button Definitions (continued) Button 3DJH 6FUROO Definitions ♦ Changes Busy Field groups. ♦ Changes displays (date/time, elapsed time, message, call forward, dialed number). ♦ Scrolls through speed dial numbers when in Mode 8. ♦ Scrolls through message waiting numbers. ♦ Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8. NO. 204 AY 24 MON 12: 05 ➤ To Exit from any Mode 1. Press 0RGH. MODE NO. ? 2. Press . The LCD displays date/day/ time. JUNE 03 TUE 03:54 Soft Keys The Soft Key feature provides a quick-and-easy way to access frequently-used features during a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your telephone is idle, Soft Keys do not display and the 0RGH, 3DJH, and 6FUROO keys operate as LCD control buttons. If the Soft Key feature is activated at your station, you can still access features with feature buttons (fixed or flexible) or with access codes. Your telephone may already come with the Soft Keys activated. Strata DK Digital Telephone 10/01 91 LCD Operation Soft Keys ➤ To turn Soft Keys ON 1. Make sure that your telephone is idle and the handset on-hook. 2. Press 0RGH + . Your LCD confirms that the keys are on. LINE OR STATION? LINE STA. RTRN Your LCD confirms that the keys are off. NO. 204 SOFT KEY OFF ➤ To turn Soft Keys OFF 1. Make sure that your telephone is idle and the handset on-hook. 2. Press 0RGH + . Soft Key Display Abbreviated Soft Key feature prompts display on the LCD above the Control buttons (0RGH, 3DJH, and 6FUROO). In the following example, you would press 0RGH for the TRNS function, 3DJH for CONF and 6FUROO for PGE. TALK ON LINE 2 TRNS CONF PGE If the Soft Key feature is activated at your station, incoming call information does not display on your LCD while your station is busy. To display this information, you must either disconnect the existing call or place it on hold. How to Use Soft Keys This section provides an example of how to use Soft Keys to make a Conference call by adding a station to an outside call. See “Soft Key Prompts” on Page 95 for a list of features that can be accessed with Soft Keys. 92 Strata DK Digital Telephone 10/01 LCD Operation Soft Keys Example: Using Soft Keys to Make a Conference Call While on an outside call (LINE 3) you initiated, your LCD displays the prompts ABR, CONF, and PGE during the first 30 seconds (if ABR does not appear, then this feature was not assigned in system programming). Thirty seconds after the first digit of the telephone number is dialed, the display changes to TRNS, CONF, and PGE. If the call is an incoming call, the TRNS prompt appears immediately when you answer the call. TALK ON LINE 3 ABR CONF PGE TALK ON LINE 3 TRNS CONF PGE ➤ To Use Soft Keys to Make a Conference Call 1. While on an outside call, press CONF (3DJH) to initiate the Conference. The outside call is placed onhold. LINE OR STATION? LINE STA. RTRN (Optional) You can press RTRN (6FUROO) to terminate the operation and return to the outside call. If you press RTRN, you will have to repeat the previous step if you wish to return to transfer, conference, or page. 2. To transfer to a station, press STA (3DJH). 3. Dial a station number. Strata DK Digital Telephone 10/01 DIAL STATION NO. RTRN The name and/or number [203] displays for about three seconds. CALLING JANE BROWN 203 93 LCD Operation Soft Keys If you have Voice First Signaling, the display changes to: If you have Tone First Signaling, the phone rings station [203] and the display changes to: ANNOUNCE TO 203 TRNS CONF PGE RINGING 203 TRNS TALK RTRN TALK WITH 203 TRNS JOIN RTRN 4. (Optional) If you have voice first signaling, announce the call to station 203. The called station answers, and you are connected to station 203 and the outside call remains on-hold. 5. Press JOIN (3DJH). All parties are now joined in a conference. Your LCD indicates that you are in a conference with CO line 3 and station 203 [LN3+203]. 6. Press EXIT (0RGH) to drop out of the conference The other parties remain connected in the conference call. LN3+203 EXIT CONF ...or CONF (3DJH) to add another party to the conference. 94 Strata DK Digital Telephone 10/01 LCD Operation Soft Keys Soft Key Prompts Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD. Table 9 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number. ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group. BUSY (Busy Override) Sends a call-waiting tone to a busy station. CONF Initiates or completes a conference. EXEC (Executive Override) Breaks into the conversation of a busy called station. EXIT Exits you from a conference; remaining parties are connected. JOIN Joins all parties to a conference while on a conference call. LINE Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to access a CO line after you press this key. MESG Sets a message waiting indication at a busy or unanswered station. OVRD Overrides options, busy mode, or overrides Do Not Disturb mode. PGE Parks an outside call and to gain access to a menu of options. RING Makes a called station ring when making a voice announce call to the station. RLS Disconnects a call and returns phone n to the idle state. RTRN Terminates a feature operation and to return to a previously displayed state. STA. Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key. TALK Makes a voice announcement to a called station that is ringing. TRNS Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced transfer, depending on system programming. Pressing TRNS again completes the transfer. Strata DK Digital Telephone 10/01 95 LCD Operation Busy Lamp Field (BLF) Display Busy Lamp Field (BLF) Display This feature displays when a station is busy or ringing on any type of [DN] or CO line. If all or a telephone’s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF, even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance displays busy. Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20 for the LCD. Pressing 3DJH scrolls the display. The BLF mode stops all other displays from appearing on your telephone’s LCD. ➤ To display the BLF 1. Press 0RGH + . BLF NO. ? 2. If [PDNs] are two digits, press ...or enterthe first digit of a three-digit [PDN] ...or enterthe first two digits of a four-digit [PDN]. For example, if you enter 2 for 200, the list of telephone [DNs] beginning with the 200 display.The sample LCD (shown at right) indicates that stations 200, 205, and 217 are in use or DND mode. 200 210 0 . . . 5 . . . . . . . . . . . 7 . . . 210 220 . . . . . . 7 . . . . . 2 . 4 . . . . 9 3. Press . 4. Press 3DJH to rotate BLF groups. 96 The 200/210 group changes to 210/220. Strata DK Digital Telephone 10/01 LCD Operation Caller ID/ANI/DNIS Information Mode Caller ID/ANI/DNIS Information Mode Automatic Number Identification (ANI) information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. If your system is programmed to receive both ANI and DNIS information on incoming calls, press 3DJH while the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you answer the call, you can not alternate between displays. DNIS Incoming DNIS telephone numbers can be correlated in the system database with assigned DNIS names. These names, up to 16 alphanumeric characters, display on your telephone’s LCD, enabling incoming calls to be instantly identified and appropriately answered. Table 10 shows DNIS samples. ANI/Caller ID If your telephone is programmed to receive Caller ID names and numbers, the calling party’s name displays. Table 10 shows ANI samples. If Caller ID was activated, then the caller’s name and/or number would appear on the first line. ➤ To display the number while the call is ringing ➤ While the call is ringing, press 3DJH. MR. JONES LINE 3 RINGING ➤ To activate the Caller ID/ANI or DNIS display mode ➤ Press 0RGH + . (The system default is ON.) ➤ To deactivate the Caller ID/ANI or DNIS display mode ➤ Press 0RGH + . Strata DK Digital Telephone 10/01 97 LCD Operation Caller ID/ANI/DNIS Information Mode Table 10 DNIS/ANI Samples Function Incoming Call ANI/Caller ID Number1 CN: 7145556782 LINE 3 RINGING Answered incoming or transferred call. Display changes to call duration. CN: 7145556782 ANSWERED LINE 3 Call placed on-hold. HOLD LINE 3 SEP 9 TUES 18:30 Held call recalls your station. CN: 7145556782 LINE 3 RECALL 201 TOSHIBA TSD ANSWERED LINE 3 TOSHIBA TSD LINE 3 RECALL NO. 200 CALLING Transferred station (201) hangs up. CN: 7145556782 LN 3 TRANS 201 TOSHIBA TSD LINE 3 TRANS Transferred call recalls your station (201). CN: 7145556782 L 3 RECALL 201 TOSHIBA TSD L 3 RECALL 201 TOSHIBA TSD LINE 3 CALL 201 Call forwarded to your phone. 1. 98 TOSHIBA TSD LINE 3 CALLING TOSHIBA TSD LINE 3 RINGING Incoming ACD Call Station 201 is transferring a call to you (station 200). DNIS/Caller ID Name 201 Caller ID numbers do not display CN: before the number, whereas ANI does. Strata DK Digital Telephone 10/01 LCD Operation Call Park Orbit List Display Call Park Orbit List Display This feature enables you to monitor (view) the calls that are parked at your station. ➤ While your phone is idle, press 0RGH + . LCD shows the CO Line number (003) and the orbit number where the call is parked (900). LN 3 ORBIT 900+ ...or 2UELW/LVW. To scan the Orbit List, press 6FUROO. Retrieve and Auto Dial Lost Calls The system automatically saves the numbers for all calls that ring at your telephone, but are unanswered (lost calls). This feature enables you to view the stored information, view the time and date, delete the information without returning the call, and/or Auto Dial the saved numbers. ➤ To view lost calls 1. Press 0RGH + . The phone number and caller name are displayed on your LCD. ANI/Caller ID numbers always include area codes. 2. Press 6FUROO The next lost call displays. ...or Strata DK Digital Telephone 10/01 The previous lost call displays. MR. JONES 7145553700 MR. SMITH 7145568725 MS. DOE 7143723546 99 LCD Operation Retrieve and Auto Dial Lost Calls ...or 3DJH. Toggles between the phone number/caller name screen and the date and time screen. 06/02 17: 46 CN: 7145553700 MR. JONES 7145553700 Note CN: Identifies ANI calls as opposed to Caller ID calls which do not display CN:. ➤ To delete lost call 1. Press 0RGH + The next lost call is displayed. 2. Press 6FUROO The next lost call displays. MR. SMITH 7145568725 ...or press The previous lost call displays. ...or press . The lost call information is deleted without auto dialing the call. MS. DOE 7143723546 ➤ To Auto Dial the lost call 1. Press 0RGH + The phone number and caller name are displayed on your LCD. ANI/Caller ID numbers always include area codes. 2. Press6FUROO The next lost call displays. ...or 100 The previous lost call displays. MR. SMITH 7145568725 MS. DOE 7143723546 Strata DK Digital Telephone 10/01 LCD Operation Messages, Memos, and Name Display 3. Press CO /LQH You hear dial tone. ...or a [DN] + CO /LQH access code. 4. Press /RVW&DOO $XWR'LDO. The DK System auto dials the digit “1” before dialing the saved, outgoing telephone number. Messages, Memos, and Name Display The LCD on your telephone can be used to send or receive BACK AT 2-PM-CALL messages to/from other LCD telephone users (sample shown MEETING FOR 3PM at right). It can also display the names/numbers of the person calling your telephone or the name of the person you are calling. Names and memos can also be set to display with speed dial numbers and timed reminders. You can write or edit a station message (10~19), “fill in the blanks” of system messages 62~64, enter a name/title that will display when other stations call your station (see “Name/Number Display” on Page 113), or enter a Speed Dial (see “Speed Dial Memos” on Page 111) or Timed Reminder memo (see “Timed Reminders” on Page 78). System messages 65~99, if available, are written by the System Administrator and cannot be edited by the user. Strata DK Digital Telephone 10/01 101 LCD Operation Messages, Memos, and Name Display ➤ To enter LCD characters 102 1. Access message/ memo/name display. A cursor (—) appears at the first character in the display. 2. Enter the message/ name/memo (up to 32 alphanumeric characters), using the following dial pad keys (dial pad shown at right): – moves right – moves left ²toggles between alphanumeric mode (dial pad defaults to numeric mode) – scrolls the alpha/ special characters. See Table 11 for dial pad key equivalents. 3. To blank out any portion of a message, press (in alpha mode) and move the cursor to the right. Each character the cursor transverses is deleted. 2358 Move Right (Alpha mode only) Move Left Scrolls alpha/ special characters Toggles between alphanumeric characters Strata DK Digital Telephone 10/01 LCD Operation Messages Table 11 Dial Pad Key Equivalents Letter Key Equiv. Letter Key Equiv. Letter Key Equiv. Symbol Key Equiv. A J S : B K T – C L U + D M V / E N W F O X G P Y H Q Z I R Note Symbols shown above must be made in alpha character mode on the dial pad. Messages There are three basic LCD message functions: ♦ Advisory messaging enables you to store an informative message for LCD telephones that call your phone. ♦ Silent messaging enables you to write a message that you can send to busy LCD telephones. Silent messaging lets you communicate visually to someone who is occupied on the telephone. ♦ Notifications enable you to send your station number and message indication to another LCD station. Responding to the message, the called station receives your message. Strata DK Digital Telephone 10/01 103 LCD Operation Messages System Messages 60~64 System messages 60~64 are standard messages. You can “fill in the blanks” of messages 62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers with LCD phones will see that message when they call your number. System Message Number Preprogrammed message (Max. 32 digits per message) 60 OUT TO LUNCH 61 IN A MEETING 62 CALL _____________ 63 BACK AT __________ 64 RETURN ON________ System Messages 65~99 System messages 65~99 can only be programmed or permanently changed at the Administrator’s telephone. Any messages programmed at Administrator’s telephone remain in memory until canceled from Administrator’s telephone or until the system is reinitialized. Station Messages You can create up to 10 station messages (10~19). Once entered, a message can never be deleted; only overwritten. This is a station option that is enabled in system programming. ➤ To enter/store a station message 1. Press /&'0VJ 6HOHFW The LCD Msg Select/[PDN] LED flashes. MSG NO. ? ...or [PDN] + . 2. Enter the two-digit message number (10~19) to be stored. 104 The current message, if any, is displayed. Strata DK Digital Telephone 10/01 LCD Operation Messages 3. Enter the message. (See “To enter LCD characters” on Page 102.) The LCD Msg Select/[PDN] LED lights steadily, and the LCD displays the message. The message is now stored in system memory. 4. Repeat Steps 1~3 for any additional messages you want to store. 5. Press /&'0VJ 6HOHFW ...or 6SNU. The message displays on your LCD an Advisory Message (see below). To cancel the message display, press [PDN] and dial or press /&'0VJ 6HOHFW. ➤ To set an advisory message for incoming calls 1. Press /&'0VJ 6HOHFW The LCD Msg Select/[PDN] LED flashes. MSG NO. ? ...or a [PDN] + . 2. Enter the desired message number: ~ (station) ...or ~ (system) 3. Press /&'0VJ 6HOHFW ...or 6SNU. The selected message displays. (This assumes the message has already been stored in memory.) MSG NO. 10 The message displays on your telephone’s LCD. The LCD Msg Select/[PDN] LED lights continuously. The selected message is sent to LCD phones when they call your [PDN] or any [PhDN] owned by the telephone. 4. If you have Call Forward set, press 3DJH to display the message instead of the CF display. Strata DK Digital Telephone 10/01 105 LCD Operation Messages ➤ To cancel an advisory message that has been set at your station ➤ Press /&'0VJ6HOHFW ...or [PDN] + + 6SNU. The LED goes out. If a station message was sent, this procedure does not erase it. ➤ To set a advisory station message for a remote station 1. While your telephone is idle, press 0RGH + . 2. Dial the destination [PDN]. MODE 95 DEST EKT NO.? 207 = the destination [PDN] 3. Press 3DJH. MW TO ST123 MSG NO? 4. Enter the message number (station a; system, a). (This assumes the message is already stored in memory.) 5. Press 3DJH. Remote calling station messaging allows you to set a calling station message for only one station at a time. 6. Press 0RGH. 207 = the [PDN] where message will be set. 010 = the message number. M 106 MODE 95 DEST EKT EKT NO. 207 MW TO STXXX MSG NO?10 CALL 207-010M Called station = message is set. Strata DK Digital Telephone 10/01 LCD Operation Messages 7. Press . Your LCD shows the time and date. The message is displayed at station 207. LCD telephones calling station 207 receives the message. SENT 207 Your station Message Notifications With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with LCD telephones. Any station can record a message; however, only stations with an LCD are able to see the stored messages. Stations that do not use Soft Keys (Soft Keys Off: 0RGH+) can send messages “live” to other LCD station users. Notification Station Messaging Your station number and a message indication can be sent to another LCD station. When that station responds, it will receive the message. Soft Keys must be OFF at the sending station for this feature to operate. ➤ To set a notification station message 1. Press [PDN] and dial the station Directory Number (station does not answer or is busy). 2. Press 0RGH + . 3. Enter the message number. MW TO STXXX MSG NO.? Station message (10~19), system message (60~99). The LCD displays the message. (This assumes the message has already been stored in memory.) 4. Press 0VJ. Strata DK Digital Telephone 10/01 107 LCD Operation Messages 5. Press 6SNU or hang up to release. Msg LED flashes on the called station. CALL 204-207M 204 = the called [DN] 207 = the [PDN] of the station Called station that sent the message M = message has been sent. SENT 204 Your station ➤ To receive a notification station message ➤ Press 0VJ when your telephone Msg LED is flashing. ➤ To cancel the message from the telephone that set the message ➤ Press [PDN] and dial ;;;. XXX is the [PDN] of the telephone that has the message set. Group Notification Station Messaging This feature enables a station to set a Called Station Message for a group of stations. ➤ To set a notification station message for another station or group of stations 1. Press 0RGH + . 2. Dial the destination [DN] ...or press for all call page stations, ...or enter a group code (~). MODE 94 DEST EKT NO.? Station groups correspond to the same stations that are in respective Page groups assigned in system programming. MODE 94 DEST EKT NO. 207 207=destination [DN] or group number. ~ for Page Group 1~8 respectively. 108 Strata DK Digital Telephone 10/01 LCD Operation Messages 3. Press 3DJH. 4. Dial the originating [PDN]. MODE 94 ORG EKT NO.? This can be your number or another station number. MODE 94 ORG EKT NO. XXX 5. Press 3DJH. MSG NO.? 6. Enter the message number (station a; system, a). The LCD displays the message. In this example, system message 60 was entered. (This assumes the message is already stored in memory.) OUT TO LUNCH 7. Press 3DJH. MSG NO.? 8. Press 0RGH. MODE NO.? 9. Press . At the destination station, the LCD displays the originating station number and the 0VJ LED flashes. SENT 207M ➤ To receive a notification message ➤ Press 0VJ. Strata DK Digital Telephone 10/01 109 LCD Operation Messages ➤ To cancel the message from the telephone that set the message ➤ Press [PDN] and dial ;;;, where XXX is the [PDN] of the telephone that set the message. Silent Messaging (Busy Station) An audible tone and an LCD message can be sent to an LCD station that is busy. The busy station can return a message to the calling station’s LCD. The two stations may continue this procedure to carry on a “silent” conversation. Soft Keys must be OFF (0RGH + ) at the sending and receiving stations for this feature to operate. ➤ To send a message to a busy station 1. When you receive a busy tone, press 0RGH + . 210=[DN] 2. Enter the message number. Station message (10~19) and system message (60~99). The LCD displays the message. (This assumes the message is already stored in memory.) 3. Press 3DJH. The destination station beeps four times and the message displays for 30 seconds, or until you hang up. Your LCD confirms the message was sent. 110 OVER TO ST210 MSG NO? MSG SEND Strata DK Digital Telephone 10/01 LCD Operation Memos ➤ To return to a busy station message after receiving a busy station message 1. Press 0RGH + . OVR TO ST210 MSG NO? 2. Enter the message number. Station message (10~19) and system message (60~99). The LCD displays the message. (This assumes the message is already stored in memory.) 3. Press 3DJH. Your LCD confirms the message was sent. MSG SEND Memos Speed Dial Memos You can store names (12 characters max.) for each of 40 station speed dial numbers. The memo pad of names can be scrolled to select the appropriate party. The station must be enabled via system programming for LCD message memory. ➤ To program Speed Dial names and numbers 1. Press 5HGLDO, then 6SHHG'LDO. 2. Dial a station speed dial code. See Table 16 on Page 136 for speed dial codes. 3. Press 0RGH. If a name was previously stored on this code, it appears on the top line. Strata DK Digital Telephone 10/01 # * 10 SPEED DIAL *10 NAME SPEED DIAL 111 LCD Operation Memos 4. Enter the name or memo (12 characters maximum). The name appears on the bottom line as you enter it. (See “To enter LCD characters” on Page 102.) 5. Press 0RGH. 6. Enter a phone number (16 characters maximum). The number displays on the top line as you enter it. 7. Press 5HGLDO to record data in memory. ➤ To display the Speed Dial number and memo ➤ Press 0RGH + ;a;, where X~X is the speed dial number to be displayed. ➤ To dial a Speed Dial number 1. When your phone is idle, press 0RGH + . 2. Enter Station Speed Dial Code SPEED DIAL NO. 10 ...or System Speed Dial Code. 3. Press 3DJH to see more of the directory of numbers/memos. 4. Press an available The number is dialed. /LQH ...or [DN] and enter a CO line access code. 112 Strata DK Digital Telephone 10/01 LCD Operation Name/Number Display ➤ To check a speed dial number 1. When phone is idle, press 0RGH + . 2. Dial a speed dial number. MODE NO.? 8 TOSHIBA is the memo (up to 12 characters). *11 TOSHIBA 7145553700 714 583 3700 is the number (up to 16 digits). 3. Press 3DJH to scan the directory for the appropriate number/ memo. If the number is longer than 16 digits, a “+” appears in the far right corner of the display. 4. Press 6FUROO to display any remaining digits. Timed Reminders See “Timed Reminders” on Page 78. Name/Number Display This feature enables you to enter a name/title, telephone number, location, etc. in system memory. This name/title (e.g., LOBBY) displays on your station’s LCD while it is idle, and on other stations’ LCDs when you call them or they call you. Name display information for non-LCD telephones or voice mail/auto attendant devices may be entered by the System Administrator for display on other stations’ LCDs when called. When this feature is set, your Name/Number displays during direct, forwarded, and hunted calls. On override or OCA calls, it does not display. Strata DK Digital Telephone 10/01 113 LCD Operation Name/Number Display ➤ To enter name/number information 1. Press [DN] + . USER NAME ? 2. Enter the new information (up to 16 characters, e.g., user name and station number). See “To enter LCD characters” on Page 102. 3. Press 6SNU. The information is stored and appears on the top line of your station’s LCD. When you call a station, the name/title displays on the bottom of the called station’s LCD. TOSHIBA EXT. 200 DATE DAY TIME NO. 213 TOSHIBA EXT. 200 ➤ To clear name/number display 1. Press [DN] + . You hear confirmation tone, then busy tone. 2. Press 6SNU. During clear: 114 NO. 213 USER NAME RESET Strata DK Digital Telephone 10/01 LCD Operation Name/Number Display After clear: A name is displaced by message and call forward settings if they are set. Note NO. 213 DATE DAY TIME This procedure does not erase the name/ number. To restore the display, press [DN] + . ➤ To erase name/number display 1. Press [DN] + . Current information displays on the lower line of the LCD. 2. Press in the alpha mode to enter blanks. Blank characters replace the information. 3. Press 6SNU. The information is erased and the [PDN] of the telephone is displayed. Strata DK Digital Telephone 10/01 USER NAME ? 115 LCD Operation Name/Number Display 116 Strata DK Digital Telephone 10/01 Full-duplex Speakerphone 4 This chapter explains how to use the Full-duplex Digital Speakerphone (DKT2020-FDSP). The DKT2020-FDSP is designed to allow both parties of a speakerphone call to speak simultaneously. This eliminates “clipping” and enables true two-way conversation. However, when two parties are talking simultaneously, the performance is not as good as on a handset. The technology necessitates some volume loss in this situation. An optional External Microphone can be connected for improved performance. However, the External Microphone is extremely directional and should only be used in certain applications. The telephone also provides half-duplex/full-duplex manual selection. The DKT2020-FDSP has three operational modes for enhanced microphone use (Best, Good and Normal). These modes allow adjustments for different room acoustical characteristics. Choosing either the Internal or External Microphone (RFDM) and proper operational mode should be pre-selected by the system installer. When the External Microphone option is installed, the telephone’s Internal Microphone is disabled on all but Voice First Handsfree Answerback calls and OCA calls. The External Microphone is powered by the phone (no batteries are required) and does not need to be turned off when not in use. Choosing either the Internal or External Microphone is performed on the DIP switch 5, located under the keystrip (see Figure 4). Strata DK Digital Telephone 10/01 117 Full-duplex Speakerphone DIP Switches Important! The DKT2020-FDSP’s full-duplex operation depends on the speaker volume setting. Raising or lowering speaker volume directly affects the performance of the full-duplex operation. ♦ Depending on the room’s echo characteristics, raising the volume of the speakerphone can cause the full-duplex operation to deteriorate. When set to maximum volume, it may be necessary to switch to half-duplex operation. ♦ The speakerphone will automatically reduce volume in each direction when both the FDSP user and the distant party are talking at the same time. The volume reduction is required to control the echoes at high volume levels. It is possible for surrounding conversations and other sounds to trigger this effect even when you are not speaking. ♦ The performance of the DKT2020-FDSP can vary on calls that involve a delay, such as wireless calls, Voice Over Internet Protocol calls, etc. With these types of calls, the quality can diminish. ♦ When using the [PDN] or Intercom button, the performance for internal calls is not as good as for external calls. DIP Switches The DKT2020-FDSP has DIP switches that enable use for the External Microphone and the international market. The DIP switches are located underneath the flexible button key strip (see Figure 4). There are three different DIP switch settings for optimum operation in various types of environments: 118 ♦ Best – provides full-duplex operation with the Internal or External Microphone. This is ideal for a large enclosed area, such as an office with little echo. Echo varies according to the environment. For instance, a room that is relatively empty has more echo than a room with furniture or items that can absorb sound waves. ♦ Good – provides full-duplex operation with the Internal or External Microphone. This is ideal for a small office with high echo. ♦ Normal – provides full-duplex operation with the Internal or External Microphone. This works well with an open office area, such as an office cubicle. Strata DK Digital Telephone 10/01 Full-duplex Speakerphone DIP Switches LCD Display Handset DIP Switches (some models) ON Red/Green LED Indicators 1 2 3 4 Line 9 Line 8 Line 7 Dial Pad Speed Dial Do Not Disturb Line 17 Line 6 Line 16 Line 5 Line 15 Line 4 Line 14 Line 3 Line 13 Line 2 Line 12 Line 1 Line 11 Flexible Buttons Intercom Line 10 3926 Figure 4 Fixed Buttons Microphone Location Location of DIP Switches Table 12 shows the switch positions for the three different settings. Table 12 DKT2020-FDSP DIP Switch Settings Strata DK Digital Telephone 10/01 119 Full-duplex Speakerphone DIP Switches Note The first four DIP switches are used to select the country, same as all other DK2000-series telephones. The default DIP switch settings (1~4) are preset to On for the USA and Canada. If you need to make adjustments for other countries, see Table 19 on Page 146. ➤ To use the External Microphone 1. Plug in the RFDM External Microphone into the bottom of the telephone (see Figures 5 and 6). 2. Turn the microphone On by opening it (see Figure 7). Note The High/Low switch works independently from the telephone’s speakerphone. This setting must be on High for proper operation. Important! ● ● ● The microphone has a narrow voice pick-up range so the front of the microphone should always point toward the person speaking (see Figure 8). Be sure to place the microphone at least one foot from the telephone speaker and do not point the microphone toward the telephone speaker grille. To use the external microphone in a conference room setting, place the microphone away from all parties to eliminate some of the directionality effect. Parties may have to speak up to be heard. CAUTION! Avoid pulling the microphone cord excessively. 120 Strata DK Digital Telephone 10/01 Full-duplex Speakerphone DIP Switches EXT MIC EXT MIC 5217 LOW HIGH 5218 Figure 5 RFDM Plug on DKT2020-FDSP RFDM Unit (OFF Position) Figure 6 RFDM Unit RFDM Unit (ON Position) 5352 Figure 7 External Microphone On/Off Strata DK Digital Telephone 10/01 121 Full-duplex Speakerphone DIP Switches RFDM Super Directional Microphone 5353 Figure 8 External Microphone Voice Pick-up Path Speech Training Mode When the DKT2020-FDSP is used in speakerphone mode, it adjusts to both the telephone line’s and room’s acoustic properties. At the beginning of each speakerphone call, the echo canceller must perform Speech Training by evaluating both the FDSP user and the far-end user’s voice, background noise and line quality. ➤ To train the speakerphone ➤ The parties at both the local telephone and on the far end should take turns speaking for approximately 10 seconds. ➤ To improve speaker quality ➤ If the conversation becomes unstable during the call, or there is clipped speech, feedback or short silences, first try adjusting the volume. This forces the FDSP phone into speech training mode. The LED will go on. ➤ If conversation is still unstable, press button 10 to activate half-duplex mode. You can turn off button 10 at any time to reactivate full-duplex mode. 122 Strata DK Digital Telephone 10/01 Full-duplex Speakerphone DIP Switches ➤ To force the telephone into Speech Training mode ➤ During a call, momentarily press 9RO▲, 9RO▼, +ROG or 0,&. During Speech Training mode, the speakerphone operates in half-duplex mode. Tips for best results ♦ Avoid blocking the microphone or shuffling paper near the microphone. ♦ Avoid placing the speakerphone where it can detect excessive background noise, especially during Speech Training mode. ♦ Avoid moving the telephone during a call—this changes the room’s acoustic properties. If the telephone or microphone is moved, you may have to force the Speech Training mode. Special Button Operation (Button 10) When using the external or Internal Microphone, button 10 works as a toggle from full- to half-duplex on the DKT2020-FDSP. Button 10 toggles between fulland half-duplex. 5241 Figure 9 Button 10 on the Full-duplex Speakerphone Strata DK Digital Telephone 10/01 123 Full-duplex Speakerphone DIP Switches ➤ To toggle full/half-duplex mode ➤ Press button 10 (see Figure 9) to turn fullduplex mode On or Off. Full-duplex mode: Button 10 LED Off. Half-duplex mode: Button 10 LED On. Notes ● ● ● Button 10 functions the same for Internal and/or External Microphone. If DIP switch 6 and 7, in Figure 12, are turned Off, the Full/half-duplex function of Button 10 is disabled and Button 10 will function as programmed in Program 39 of system/station Programming. The DKT2020-FDSP’s full-duplex operation depends on the speaker volume setting. Raising or lowering the speaker volume directly affects the performance of the full-duplex operation. Important! 124 ♦ If raising or lowering the volume does not improve performance, switch to halfduplex mode by pressing Key 10. ♦ If both you and the distant party are using full-duplex speakerphones, the sensitivity to both echo paths may cause a reduction or instability of volume. If this happens, it may be necessary to switch to half-duplex mode by pressing key 10. Strata DK Digital Telephone 10/01 Add-on Module/DSS Console 5 This chapter provides an equipment overview of the following two optional units and describes the features buttons and their associated LEDs. ♦ Digital Add-on Module (DADM) – add 20 feature buttons to 2000-series digital telephones. Up to two DADMs can be connected to a telephone. ♦ Direct Station Selection (DSS) Consoles – available for system operators who do not have an attendant console. (See “DSS Console” on Page 127.) DADM The DADM, model DADM2020, is shown in Figure 10 on Page 126. The buttons can be programmed for [DSS], CO line access, and Station or System Speed Dial. Directory Numbers or other functions cannot be assigned to DADMs. Each [DSS] and /LQH button has an LED that provides a status of the CO line or station assigned to it. ♦ The [DSS] LED flashes green when the station equipped with an DADM is calling or transferring an outside call to a station. (If calling a station, the LED turns steady red when the called station answers; if transferring to a station, the LED turns steady red when you hang up to complete the transfer.) The DSS LED is steady red whenever the station associated with the DSS is ringing, busy, or in the DND mode. Strata DK Digital Telephone 10/01 125 Add-on Module/DSS Console DADM ♦ A Line (CO) LED is green when the CO line is in use by the DADM console user. It is red if it is in use by another telephone user. Notes ● 219 229 239 208 218 228 238 207 217 227 237 206 216 226 236 205 215 225 235 204 214 224 234 203 213 223 233 202 212 222 232 201 211 221 231 200 210 220 230 ● Not available on DK14 systems. 2038 209 The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment. First DADM Figure 10 126 Second DADM Example Button Assignments for the Strata DK DADMs Strata DK Digital Telephone 10/01 Add-on Module/DSS Console DSS Console DSS Console The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional feature buttons. The buttons can be programmed for [DSS], CO line access, All Call Page, Night Transfer, and Station or System Speed Dial. This guide applies to the DSS Console models DDSS2060 (see Figure 11), DDSS1060, and HDSS6560. LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs on the HDSS6560 model light or flash red. For the DDSS2060 and DDSS1060 models, the Line (CO) and [DSS] LEDs act in the same manner as on the DADM; other feature button LEDs on both of these models will be red when activated. Notes ● 209 219 229 239 249 NT 208 218 228 238 248 AC 207 217 227 237 247 257 206 216 226 236 246 256 205 215 225 235 245 255 204 214 224 234 244 254 203 213 223 233 243 253 202 212 221 232 242 252 201 211 221 231 241 251 200 210 220 230 240 250 ● The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment. Not available on DK14 systems. 2039 Figure 11 Example Button Assignments (DDSS2060 shown) Strata DK Digital Telephone 10/01 127 Add-on Module/DSS Console [DSS] Button [DSS] Button The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. It can be used to transfer an outside call to the associated station or to make a direct call to the associated station. The [DSS] LED lights steady red when the station associated with the [DSS] is ringing, busy on a call, or in the DND mode; or when the associated station is idle, but all appearances of the station’s [PDN] are busy or in-use by other stations. [DSS] buttons cannot call station [PhDNs], Distributed Hunt Group [DNs], or ACD Groups. Features The LED color indications described in these feature descriptions apply specifically to the DADM and DSS Console models DDSS2060 and DDSS1060. Flash conditions described here apply to all DSS console models and the DADM. Calling a Station To call a station’s [PDN] from either a DSS console or a DADM, press the [DSS] associated with the station. A station call with a [DSS] can be made on-hook or offhook, and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone. [DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady red if the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the DND mode, its DSS LED lights steady red. Transfer to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a DADM. 128 Strata DK Digital Telephone 10/01 Add-on Module/DSS Console Features ➤ To transfer a call to an idle station 1. Press [DSS] corresponding to the station to be called. The call is placed automatically on hold. The Line or [DN] LED flashes green at double the on-hold rate, and the [DSS] LED flashes green. You hear a single-ring tone. (If using the Tone signaling mode, you hear successive ring tones.) 2. Announce the call. With Tone signaling, you would have to wait for the called station to answer before announcing the call. 3. Hang up. The call rings the called station when you hang up. While the called station is ringing, the [DSS] LED is steady red, and the Line LED flashes green at the onhold rate or if on a [DN] button, it goes idle. When the called station answers the call, the [DSS] LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station. Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the [DSS] to transfer the call, even though the [DSS] LED associated with the station you are “transferring to” is red. ➤ To transfer call to a busy station 1. Press [DSS] corresponding to the busy station to be called. Strata DK Digital Telephone 10/01 You may hear a busy tone. The original caller is placed automatically on hold. The Line or [DN] LED flashes green at double the on-hold rate, and the [DSS] LED remains steady red. 129 Add-on Module/DSS Console Features 2. Hang up. The call rings the called station once with the camp-on tone. While the called station is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a [DN] button, it goes idle. The [DSS] LED remains steady red. When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red. Note If the busy station is in the DND mode, the call will not transfer, but will recall your telephone immediately. If the call is not answered after a specified Recall time set in system programming, camp-on is cancelled and the transferred call rings back. Call Answering (CO Line) If your DADM or DSS console is equipped with a /LQH button, you can answer CO line calls from the DADM or DSS console as you would from a digital telephone. See Chapter 2 – Features for detailed information. ➤ To answer an incoming CO Line call to a DADM or DSS Console ➤ Press the flashing /LQH. Speed Dial Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. 6' buttons on either the DADM or DSS console function like 6' buttons on digital telephones. See Chapter 2 – Features for information. 130 Strata DK Digital Telephone 10/01 Add-on Module/DSS Console Features Paging You can make an announcement page to a group of station telephone speakers selected in system programming with $OO&DOO3DJH on the DSS console. 6' (if programmed) on either the DSS console or the DADM can be used for page announcements. See “All Call Page” on Page 66. Call Forward Override ([DSS] Override) Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console’s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office. Important! DSS buttons on DADMs cannot override Call Forward. ➤ To override call forward with the console’s associated telephone 1. Press &QI7UQ or [PDN]. 2. Dial the station number set for call forward. Make the call as you would from any other station. This procedure assumes your station has a typical program setting. ➤ To override call forward with your DSS Console ➤ Press the station [DSS] set for call forward. Night Transfer You can use the DSS console to make the system ring different telephones for incoming calls during different times of the day. For further details, refer to the Strata DK System Administrator’s User Guide. ➤ To enable/disable night transfer ➤ Press 1LJKW7UDQVIHU to toggle night transfer ON/OFF. Strata DK Digital Telephone 10/01 131 Add-on Module/DSS Console Features 132 Strata DK Digital Telephone 10/01 Access Codes A This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group and Paging Zone Codes. CO Line Access Codes CO lines are used when you dial an outside number. If your telephone does not have a &2 or /LQH button, you can enter the appropriate code listed in Table 13 to access an outside line. You can also store the code on a Speed Dial (6') button for one-touch access. If you are storing a CO line access code onto a Speed Dial code, enter before the CO access code (e.g., to store code , enter ). In some systems, is used as a general group code or to access Least Cost Routing (LCR). System users are required to dial in order to access an outside line. If you press in a system programmed with LCR, you may not hear internal dial tone, depending on system programming. See your System Administrator for the code which applies to your telephone. ➤ To access a line ➤ Press [PDN] + CO Line Access Code Strata DK Digital Telephone 10/01 133 Access Codes Feature Access Codes Table 13 CO Line Access Codes System CO Line Access Codes DK14 or aor a DK16e/DK16 or aor a DK40i/DK40 or aor a DK424 (RCTUA) or ~or a DK424 (RCTUBA/BB) and DK424i (B1CU) or ~or a DK424 (RCTUC/D) and DK424i (B2CAU/B2CBU) (B3CAU/B3CBU) oraora DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) or aor a Notes ♦ accesses LCR or a general line group. ♦ a accesses line groups 1~16, respectively. ♦ a accesses individual lines 1~200, respectively. Feature Access Codes See Table 7 on Page 73. Paging Access Codes Your telephone can be assigned to page group(s). Telephones can be a member of more than one group and each group can have as many as 120 stations. Station users can access each group separately by dialing an access code (Tables 14~15). ➤ To enter a paging group access code ➤ Press [PDN] + Access Code 134 Strata DK Digital Telephone 10/01 Access Codes Paging Access Codes Table 14 Paging Groups Paging Group Access Code Paging Group Access Code Station Group A Station Group E Station Group B Station Group F Station Group C Station Group G Station Group D Station Group H Table 15 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code Paging All Call, External Page Zone DK14/DK40/DK40i/DK424/DK424i (all processors) Paging All Call Page Zone DK40i/DK40/DK424 (RCTUA, RCTUBA/BB, RCTUC/D) and DK424i (B1CU, B2CAU/B2CBU, B3CAU/B3CBU) Zone A Zone C Zone B Zone D DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) Zone A Zone E Zone B Zone F Zone C Zone G Zone D Zone H Strata DK Digital Telephone 10/01 135 Access Codes Speed Dial Access Codes Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company’s telephone system. Check with your System Administrator to find out which codes apply to your system. Once you store a telephone number on any of the codes listed below, you can dial the number by entering the code, such as or 6SHHG'LDO + . Table 16 Telephone System Size Station Speed Dial Codes System Speed Dial Codes Small System (DK14/DK16/DK16e/DK40/DK40i/DK424 RCTUA) a a Medium System (RCTUBA/BB, RCTUC/D, B1CU, B2CAU/B2CBU and B3CAU/B3CBU) a a Large System (RCTUE/F and B5CAU/B5CBU) a a Table 17 136 Speed Dial Access Codes Speed Dial Number Linking System System Speed Dial Codes that can be Linked to other Speed Dial Codes DK14, DK16e, DK40i, RCTUA a RCTUBA/BB, RCTUC/D, B1CAU, B2CAU/B2CBU and B3CAU/B3CBU a RCTUE/F and B5CAU/B5CBU a Strata DK Digital Telephone 10/01 Centrex Application B Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system.Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s [PDN] can be three or four digits. It is, therefore, possible to match a station’s [PDN] and Centrex line extension number. Dial the entire station number when indicated. Note Some access code numbers may have been changed to avoid system numbering plan conflicts. Centrex Feature Buttons You can access some Centrex features by pressing a preprogrammed flexible button on your telephone, instead of dialing a Centrex access code. The Centrex access code, including the necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or PBX operations manual for specific details. Strata DK Digital Telephone 10/01 137 Centrex Application Ringing Repeat Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls. Delayed Ringing CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing. 138 Strata DK Digital Telephone 10/01 C Button Labels All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. The button labels in Table 18 are for the 2000-series telephone mode. Table 18 Feature Button Definitions 2000-series Telephone $FFRXQW&RGH $ODUP5HVHW $OHUW6LJQDO RU $OO&DOO3DJH $XWR%XV\5HGLDO Definitions Account Code Button Press to enter a Voluntary Account Code anytime during a Central Office (CO) line call without interrupting the conversation. Alarm Reset Button Press to turn off a telephone alarm connected to a facility alarm mechanism. Alert Signaling Buttons Press to alert a predesignated station with a distinctive sound and to indicate a pre-arranged meaning and visual indication to a predesignated station. Up to four Alert Signal buttons can be assigned to a telephone. All Call Voice Page Button Press to page all of the digital and electronic telephones in the All Call Page group. Automatic Busy Redial Button Press to set up Automatic Busy Redial after receiving a busy tone on a dialed CO line call (not available when calling on tie or DID CO lines). Strata DK Digital Telephone 10/01 139 Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone Definitions $XWR&DOOEDFN Automatic Callback Button Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that station becomes idle or deactivates DND. Also used for CO line queuing when all lines are busy. &DOO)UZG$OO&DOOV &DOO)UZG%XV\ Call Forward-Busy Button Press to forward calls immediately to another station or voice mail device when your station is busy or in the DND mode. &DOO)UZG%XV\ 1$QV Call Forward-Busy/No Answer Button Press to forward calls immediately to another station or voice mail device when your station is busy or in DND mode. Also forwards calls when your station is not answered after 8~60 seconds (set at your station). &DOO)UZG1R $QVZHU &DOO)UZG([WHUQDO Call Forward-No Answer Button Press to forward calls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station). Call Forward-External Button Press to forward Private or DID line calls to an external or internal telephone number. &DOO)UZGWR Call Forward-Fixed Button Press to forward all calls to a station or voice mail device assigned in system programming. 'DWD5HOHDVH Data Release Button Press to release data calls. See the Strata DK PC/Data Interface User Guide. 'LUHFWHG3LFNXS Call Pickup Button Press to initiate a ringing Directed Call Pickup of CO line, [DN], and page calls. 'LUHFWHG3LFNXS RU Tenant Call Pickup Buttons If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up ringing CO line calls for Tenants 1~4 respectively. 'R1RW'LVWXUE 140 Call Forward-All Calls Button Press to forward all calls to another station or voice mail device. Do Not Disturb Button Press to lock your station in or out of the DND mode. Strata DK Digital Telephone 10/01 Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone Definitions '66 Direct Station Selection Button(s) Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. )ODVK Flash Button Press to perform the following functions: Disconnect and recall dial tone on a CO line; access Centrex or PBX features; enter a pause or flash signal when programming speed dial numbers. *URXS3LFNXS +62&$7DONEDFN /&'0VJ6HOHFW /LQH Group Pickup Button Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station is a member of. Handset Off-hook Call Announce Button Press this key while off-hook busy with a call and while being called by an internal caller who initiates off-hook call announce to switch the talk path from the current call to the off-hook call announce internal caller. Message Select Button Press to enable system and personal messages to be displayed on the optional 32-character LCD. Line Button Press to answer or access an outside Central Office (CO) line. /RVW&DOO$XWR'LDO Unanswered (Lost) Call Automatic Dial Button Press to automatically dial the stored ANI (Automatic Number Identification) or Caller ID number shown on the LCD. Unanswered calls will be stored on this button and the LCD. 0LFURSKQ&XWRII Microphone Cutoff Button Press to turn the microphone off/on while idle, providing privacy when you receive handsfree internal calls. Also functional when your station receives calls—the Mic button controls the microphone when you originate calls. 0RGHP Modem Button Press to reserve a modem from a pool. The LED of the button indicates the status of the modem pool. See the Strata DK PC/Data Interface User Guide. 0VJ:DLW Additional Message Waiting Buttons Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up to four different Directory Numbers [DNs] other than your Primary Directory Number [PDN]. It performs the same Message Waiting functions as the MW/FL button. Strata DK Digital Telephone 10/01 141 Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone 1LJKW7UDQVIHU Night Transfer Button Press to control the system’s CO line ringing pattern for after-hours incoming calls. 1LJKW7UDQVIHU a Tenant Night Transfer Buttons Press the appropriate button to control the system’s CO line ringing patterns for after hours incoming calls for either of the tenants that share a single Strata DK280 system. 17/RFN a Night Transfer Lock Buttons Initiates entry of the NT Lock password. NT L LED will be on when the system ring mode (Day/Day2/Night) is locked. 2UELW/LVW Park Orbit Display Button - LCD Telephones Only Press to display call(s) parked in orbit. If there are multiple parked calls, a + sign appears on the LCD. 3DUNDQG3DJH 142 Definitions Park/Page Button Press to park internal or outside call in orbit and announce to other telephones or paging speakers to retrieve the parked calls. 3DUNLQ2UELW Park Button Press to park internal or outside calls in an orbit. Call retrieval can be made locally from the same parking telephone or remotely from a different telephone. 3RROHG/LQH*US Pooled Line Button Press to access an available CO line from a group of lines appearing under one button. 3ULYDF\RQ/LQH Privacy Button Press to block Privacy Override on common CO line buttons. This button does not block Busy Override or Executive Override. 3ULYDF\5HOHDVH Privacy Release Button Press to release privacy on common CO line buttons, enabling other station users to enter your conversations on those buttons. Privacy release does not apply to common [DN] buttons which are always private. 5HOHDVHDQG$QV Release and Answer Button Press to disconnect or complete the transfer the current CO or [DN] call and automatically answer the new incoming CO or [DN] call. Strata DK Digital Telephone 10/01 Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone Definitions 5HOHDVH&DOO Release Button Press to disconnect or complete the transfer of the current CO or [DN] call and to place your station in the idle condition. 6DYH/DVW1XPEHU Save Button After dialing an outside or internal directory number, press to “save” the number. Later, you can have the system automatically redial the number for you when you press the button after accessing an internal or outside line. 6'RU&XVWRPL]HG %XWWRQ Speed Dial Button Press to Speed Dial a telephone number or feature access codes. SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers. 6SHHG'LDO 6SG'LDO/QJ3DXVH 6SG'LDO3DXVH 6WDUW 6XE 7HO6HW0XVLF 7RQH'LDO6HOHFW 8QORFN'RRU Speed Dial Select Button Press (in conjuncton with Redial) to store and access Speed Dial number. Pause (Long) Button Press to insert a 10-second pause when programming Speed Dial numbers. Pause Button Press to set either a one-half or two-second pause when programming Speed Dial numbers. (The pause time is set in system programming). Start Button Press to make an outgoing call using an ISDN trunk. Subaddress Button Press to enter a subaddress on an ISDN trunk outgoing call. Background Music Button Press to turn Background Music on or off over your station speaker. Tone Button Press to change the outgoing dialing of the CO line in use from dial pulse to tone signaling. Door Lock Buttons Press to unlock a door lock mechanism. Strata DK Digital Telephone 10/01 143 Button Labels Delayed Ringing 144 Strata DK Digital Telephone 10/01 International Settings D The DKT2000 V.4 series telephones have DIP switches that enable use for the international market. The DIP switches are located underneath the flexible button key strip on the DKT2000 V.4 series telephones (see Figure 4). Table 19 shows the correct country settings for the DKT2010-S, DKT2020-S, DKT2010-SD, DKT2020-SD, DKT2020-FDSP, DKT2001 V.4 telephones. Note The default DIP switch settings are preset for the USA and Canada. Therefore, you do not need to adjust any of these from the default factory settings for North America. Strata DK Digital Telephone 10/01 145 International Settings Delayed Ringing Table 19 DKT International DIP Switch Settings DIP Switch Country USA Canada (Default Setting) DIP Switch Position 1 2 3 4 ON ON ON ON ON 1 2 3 4 ON Mexico ON ON ON OFF 1 2 3 4 ON Taiwan OFF ON ON ON 1 2 3 4 ON Hong Kong Thailand1 ON Singapore Malaysia Indonesia Sri Lanka India China OFF OFF ON OFF ON ON 1 2 3 4 ON OFF 1 2 3 4 3925 1. The DKT2000 V.4 is not compatible for Hong Kong and Thailand. Use the V.4A or later versions in these two countries. 146 Strata DK Digital Telephone 10/01 Index A about this book conventions, ix how to use this guide, viii organization, viii related documents, x ABR, 23 ACB, 25 access code using, 29 access codes, 133 CO Line, 133 feature, 72 speed dial, 136 account code calls, 20 emergency override of forced account codes, 20 forced account codes (verified/nonverified), 20 add-on module⁄DSS console, 125 advisory messaging, 105 alert signaling, 22 all call page, 66 ANI/Caller ID, 97 attendant console calling, 23 auto dial lost calls, 99 Strata DK Digital Telephone 10/01 automatic busy redial, 23 automatic callback, 25 automatic hold, 26 B before you begin, 15 BGM over telephone speakers, 27 BLF display, 96 busy override, 64 button labels, 139 buttons, 4 [DSS], 128 [PDN], 7 [PhDN], 7 [SDN], 7 Cnf/Trn, 4 directory number, 7 feature, 8 fixed, 4 flexible, 6 Hold, 4 LCD, 9 Mic, 5 Mode, 90 Msg, 5 Page, 91 Redial, 5 147 Index C~F Scroll, 91 Spkr, 6 volume control, 4, 6 C call forward, 27 all calls, 30 busy⁄no answer, 32 external, 34 fixed, 33 modes, 28 no answer, 31 to voice systems, 87 using the buttons, 29 call park orbit list display, 99 orbits, 36 call pickup, 40 directed, 40 call transfer, 42 with camp-on, 42 call waiting, 44 called station messaging, 107 Caller ID/ANI/DNIS information mode, 97 centrex application, 137 centrex feature buttons, 137 Cnf/Trn, 4 CO Line access codes, 133 conference calls, 45 control buttons, 90 D DADM, 125 date⁄time/day adjustment, 46 delayed ringing, 138 digital add-on module (DADM), 125 digital telephone models (see telephone models) 148 direct inward system access, 46 direct station selection buttons, 48 directed call pickup, 40 directory number, 7 DISA, 46 incoming calls, 46 outgoing calls, 47 DKT2010-H, 2 DKT2010-SD, 2 DKT2020-FDSP, 2, 117 DKT2020-S, 2 DKT2020-SD, 2 DNIS, 97 do not disturb (DND), 48 do not disturb override, 64 door lock, 49 door phone, 50 [DSS] button, 128 DSS, 48 console, 125, 127 E emergency override of forced account codes, 20 emergency ringdown, 53, 57 executive override, 64 exit from any mode, 91 F feature access codes, 72 feature buttons, 8 features, 128 call answering (CO Line), 130 call forward override ([DSS] Override), 131 call transfer with camp-on, 129 calling a station, 128 night transfer, 131 Strata DK Digital Telephone 10/01 Index G~N paging, 131 speed dial, 130 transfer to an idle station, 128 flash, 75 flexible buttons, 6 flexible directory numbering, 137 forced account codes (verified/nonverified), 20 full-duplex speakerphone, 117 operation, 89 telephones, 29 incoming calls, 30 outgoing call, 29 LED indicators, 10 liquid crystal display (LCD), 9 lost calls retrieve and auto dial, 99 G incoming DISA calls, 46 indicators LED, 10 ISDN buttons, 18, 56, 80, 143 feature codes, 73 memo, 111 speed dial, 111 timed reminders, 113 message, 103 advisory, 105 called station, 107 group called station, 108 notifications, 107 remote calling station, 106 silent (busy station), 110 station, 104 system, 104 message waiting light on [PDN], 57 on [PhDN/MW], 59 on another telephone, 59 messages, memos, and name display, 101 Mic, 5 microphone cut-off, 60 mode button, 90 Msg, 5 L N group called station messaging, 108 group listening, 53 group pickup, 41, 42 calls to other groups, 41 calls within your group, 41 H handsfree answerback, 54 handsfree monitoring, 55 Hold, 4 hotline service emergency ringdown, 53, 57 I LCD, 9 buttons, 9 how to enter characters, 101 messages, 103 Strata DK Digital Telephone 10/01 M name⁄number display, 56, 113 149 Index O~U O OCA, 60 off-hook, 11 off-hook call announce, 60 on-hook, 11 outgoing DISA calls, 47 override busy, 64 do not disturb, 64 executive, 64 privacy, 65 toll restriction, 65 override calls, 63 P page announcements, 66 page button, 91 paging group codes, 134 phantom directory number, 7 primary directory number, 7 privacy on-line, 67 override, 65 Q quick reference, 17 R redial, 5 release and answer, 68 remote calling station messaging, 106 remote destination change, 35 retrieve and auto dial lost calls, 99 ringing repeat, 138 S scroll button, 91 secondary directory number, 7 silent messaging (busy station), 110 soft keys, 91 display, 92 how to use, 92 making a conference call (example), 93 prompts, 95 speakerphone, 69 speed dial, 70 access codes, 136 advanced features, 72 chain dialing, 77 linked speed dial example, 76 number linking, 75 pause and flash storage, 75 long pause, 75 memos, 111 pause, 75 Spkr, 6 SP-OCA, 62 start (ISDN button), 18, 56 sub (subaddress ISDN button), 56 T telephone models timed reminders, 78 toll restriction override, 65 tone⁄pulse dialing, 80 two (tandem) CO line connection, 80 [DN], 80 CO buttons, 81 supervision, 83 U using access codes, 29 saved number redial, 68 150 Strata DK Digital Telephone 10/01 Index V~V V voice mail integration, 84 message mailbox, 84 message retrieval, 85 multiple message retrieval, 86 volume, 4, 6 volume controls, 12 voluntary account codes (verified/nonverified), 21 Strata DK Digital Telephone 10/01 151 ">
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