Toshiba Telephone DKT2004-CT User manual

Telecommunication Systems Division
Digital Business Telephone Systems
DKT2004-CT
Cordless Digital Telephone
User Guide
September 2000
Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
DKA-UG-CRDLS-VC
4016149
Version C.3, September 2000
© Copyright 2000
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
recording, taping, photocopying, or information retrieval
systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.
Contents
Introduction
Organization.........................................................................................................................v
How to Use this Manual .....................................................................................................vi
Conventions ...................................................................................................................... vii
Important Safety Instructions........................................................................................... viii
Related Documents ..............................................................................................................x
Chapter 1 – The Grand Tour
Applications .........................................................................................................................2
Benefits ................................................................................................................................3
Cordless Digital Telephone Standard Parts .........................................................................4
Base Unit Controls and Functions .......................................................................................5
Features ................................................................................................................................6
Chapter 2 – Installation
Removing and Charging Your Battery Pack .....................................................................12
Charging Extra Battery Packs.........................................................................................13
Tips on Extending Battery Pack Life.................................................................................14
Battery Memory Effect ...................................................................................................14
LCD Low Battery Indicator............................................................................................14
Strata DKT2004-CT Cordless Digital Telephone 9/00
i
Contents
Chapter 3 – Configuration
Chapter 3 – Configuration
Entering Program Mode.....................................................................................................16
Chapter 4 – The Handset
Handset Controls................................................................................................................19
Handset Volume Level ...................................................................................................19
Ringer Volume Level .....................................................................................................20
Mute................................................................................................................................20
Using the Handset ..............................................................................................................21
Charging the Handset.........................................................................................................22
Switching a Call to Your Cordless Digital Telephone.......................................................23
Switching a Call to the Desk Telephone............................................................................24
Using Memory ...................................................................................................................25
Chain Dialing..................................................................................................................27
Chapter 5 – Features
Before You Begin ..............................................................................................................30
Quick Reference.................................................................................................................31
Making an Outside Call ..................................................................................................31
Making an Outside Call to an ISDN Trunk ....................................................................33
Making an Internal Call ..................................................................................................33
Answering Calls..............................................................................................................34
Transferring Calls ...........................................................................................................34
Conferencing Calls .........................................................................................................35
Placing/Retrieving Calls on Hold ...................................................................................37
Using Automatic Hold....................................................................................................38
Calling the Attendant Console........................................................................................39
Tone/Pulse Dialing .........................................................................................................40
Account Code Calls ...........................................................................................................40
Forced Account Codes....................................................................................................40
Emergency Override of Forced Account Codes.............................................................41
Voluntary Account Codes...............................................................................................41
Verified Account Codes .................................................................................................42
Alarm Reset .......................................................................................................................42
Alert Signaling ...................................................................................................................42
ii
Strata DKT2004-CT Cordless Digital Telephone 9/00
Contents
Chapter 5 – Features
Automatic Busy Redial (ABR) ..........................................................................................43
Automatic Callback ...........................................................................................................44
Line Queuing with Automatic Callback .........................................................................45
Auto Redial ........................................................................................................................46
Call Forward ......................................................................................................................46
Call Forward-All Calls ...................................................................................................47
Call Forward-Busy..........................................................................................................48
Call Forward-No Answer ...............................................................................................48
Call Forward-Busy/No Answer ......................................................................................49
Call Forward-Cancel.......................................................................................................50
Call Forward-External ....................................................................................................51
Call Forward-Fixed.........................................................................................................52
Call Park Orbits (Release 3 or later) ..................................................................................52
Call Park and Page..........................................................................................................53
Call Pickup.........................................................................................................................54
Directed Call Pickup.......................................................................................................54
Group Pickup ..................................................................................................................55
Calls to Other Groups .....................................................................................................55
Call Waiting .......................................................................................................................56
Direct Station Selection Buttons (Hotline) ........................................................................57
Do Not Disturb (DND) ......................................................................................................57
Door Lock ..........................................................................................................................58
Door Telephone .................................................................................................................59
ISDN Outgoing Calling .....................................................................................................60
Subaddress ......................................................................................................................61
LCD Name/Number Display .............................................................................................61
Messaging ..........................................................................................................................63
Calling Station Messaging..............................................................................................63
Cancelling a Calling Station Message ............................................................................63
Message Waiting................................................................................................................64
[PhDN/MW] Message Waiting ......................................................................................66
Off-hook Call Announce (OCA) .......................................................................................67
Activating Off-hook Announce (OCA) ..........................................................................67
Handset Off-hook Call Announce (HS-OCA) Calling...................................................67
Speaker Off-hook Call Announce (SP-OCA).................................................................69
Override Calls ....................................................................................................................70
Strata DKT2004-CT Cordless Digital Telephone 9/00
iii
Contents
Chapter 5 – Features
Busy Override.................................................................................................................70
DND Override ................................................................................................................70
Executive Override .........................................................................................................71
Page Announcements.........................................................................................................71
Privacy On-Line.................................................................................................................71
Privacy Release ..................................................................................................................73
Release and Answer ...........................................................................................................74
Speed Dial..........................................................................................................................74
Storing Station Speed Dial Numbers..............................................................................75
Stored Station or System Speed Dial Calling .................................................................76
Timed Reminders...............................................................................................................77
Toll Restriction Override ...................................................................................................79
Two (Tandem) Line Connection........................................................................................80
Using a [DN] Button.......................................................................................................80
Using Line Buttons .........................................................................................................81
Appendix
Installing Optional Headset................................................................................................84
Troubleshooting .................................................................................................................85
Range and Performance .....................................................................................................86
Nine Simultaneous Conversation Channels.......................................................................87
Radio Interference.............................................................................................................87
Specifications .....................................................................................................................88
Available Optional or Replacement Items .........................................................................89
Access Codes .....................................................................................................................90
CO Line Access Codes ......................................................................................................94
Feature Access Codes ........................................................................................................95
Paging Group Codes ..........................................................................................................95
Speed Dial Access Codes...................................................................................................96
Index ......................................................................................................................................97
iv
Strata DKT2004-CT Cordless Digital Telephone 9/00
Introduction
This guide describes the features and operation of the Toshiba DKT2004-CT 900
MHz Cordless Digital Telephone with Strata DK Business Telephone Systems. To get
the most from your cordless digital telephone, please read this guide thoroughly. The
Strata DK systems which support this equipment are:
♦
DK14
♦
DK16e and 16
♦
DK40i and 40
♦
DK424i, DK424 and DK280 (Release 3.0 or higher)
Your Toshiba Cordless Digital Telephone also works with Strata DK24/56/96 systems.
For Strata DK24/56/96, Release 4; Strata DK14, DK40, and DK40i see the “Access
Codes” section of the Appendix for differences in operation.
Organization
This user guide is divided as follows:
♦
Chapter 1 – The Grand Tour covers an equipment overview by describing the
features associated with the cordless digital telephone.
♦
Chapter 2 – Installation covers instructions for installing your cordless digital
telephone with your Strata DK System.
Strata DKT2004-CT Cordless Digital Telephone 9/00
v
Introduction
How to Use this Manual
♦
Chapter 3 – Configuration covers the configuration options for optimizing the
performance of your cordless phone.
♦
Chapter 4 – Using the Handset covers the various controls and features related
to operating your cordless phone.
♦
Chapter 5 – Operation covers the practical operation of the cordless digital
telephone features.
♦
Appendix covers descriptions of the Optional Headset, Installation,
Troubleshooting, Range, Telephone Line Problems, Specifications, Available
Optional or Replacement Items, and Access Codes.
Important!
Before using your new cordless phone, the battery must be charged
continuously for 10 hours.
How to Use this Manual
You can use this guide in a variety of ways, depending on your level of experience
with the system and your assigned password level.
If you are a new user of DKAdmin/DKBackup, you should attempt to read this entire
guide. It introduces you to all the features and procedures of the system and enables
you to work with DKAdmin/DKBackup quickly.
If you are proficient in using DKAdmin/DKBackup, you may still have questions
from time-to-time about a particular function or procedure. Use the Index to locate a
subject or item that you may have questions about, or scan the Contents.
vi
Strata DKT2004-CT Cordless Digital Telephone 9/00
Introduction
Conventions
Conventions
Conventions
Description
Note
Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important!
CAUTION!
Calls attention to important instructions or information.
Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
Alerts you to precautions noted both on the equipment and in this
guide.
WARNING!
Alerts you when the given task could cause personal injury or
death.
[PDN]
Represents any Primary Directory Number button (the extension
number for the telephone).
[SDN]
Represents any Secondary appearance of a PDN. A PDN that
appears on another telephone is considered an SDN.
[PhDN]
Represents any Phantom Directory Number button (an additional
DN).
[DN]
$ULDO%ROG
➤
Tilde (~)
+
any Directory Number button (also known as an Extension or
Intercom Number).
letters represent telephone buttons. For example: .
Denotes the step in a one-step procedure.
Means “through.” Example: 350 ~ 640 Hz frequency range.
is used for multiple key entries. For example:
Press 6SHHG'LDO + ;; + 5HGLDO + 6SNU (;; = 08~60
seconds).
Strata DKT2004-CT Cordless Digital Telephone 9/00
vii
Introduction
Important Safety Instructions
Important Safety Instructions
WARNING! When using your telephone equipment, always follow basic safety
precautions to reduce the risk of fire, electrical shock, and
personal injury, including the following.
➤ Read and understand all instructions.
➤ Follow all warnings and instructions marked on the product.
➤ Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a dry cloth for cleaning.
➤ Do not use this product near water; for example, near a sink or in a wet area.
➤ Do not place this product on an unstable cart, stand, or table. The telephone may
fall, causing serious damage to the unit.
➤ To protect the product from overheating, do not block or cover any slots or
openings in the base Unit. This product should never be placed near or over a
radiator or heat register. This product should not be placed in an enclosed cabinet
unless proper ventilation is provided.
➤ Operate this product only from the type of power source indicated on the marking
label.
➤ Do not allow anything to rest on the power cord. Do not locate this product where
the cord will be damaged by persons walking on it.
➤ Do not overload wall outlets and extension cords, as this can result in the risk of
fire or electrical shock.
➤ Never push objects of any kind into this product through the Base Unit slots, as
they may touch dangerous voltage points or short out parts that could result in a
risk of fire or electric shock. Never spill liquid of any kind on the product.
➤ To reduce the risk of electric shock, do not disassemble this product. Contact
qualified service personnel when service or repair work is required. Opening or
removing covers may expose you to dangerous voltages or other risks. Incorrect
reassembly can cause electric shock when the appliance is subsequently used.
viii
Strata DKT2004-CT Cordless Digital Telephone 9/00
Introduction
Important Safety Instructions
➤ Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
♦
When the power supply cord is damaged or frayed.
♦
If liquid has been spilled into the product.
♦
If the product has been exposed to rain or water.
♦
If the product does not operate normally when following the operating
instructions. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result in damage, and
will often require extensive work by a qualified technician to restore the
product to normal operation.
♦
If the product has been dropped, or the cabinet has been damaged.
♦
If the product exhibits a distinct change in performance.
➤ Do not use the telephone to report a gas leak in the vicinity of the leak.
WARNING! To reduce the risk of fire or injury to persons by the battery,
follow these instructions:
➤ Use only battery pack model EXP9580 or EXP9586. Use of any other battery
may cause a safety hazard.
➤ Do not dispose of the battery pack in a fire. The cell may explode. Under federal,
state and local laws, it may be illegal to dispose of old batteries by placing them in
the trash. Check with your local government for information on where to recycle
or dispose of old batteries. If you cannot find the information you need, contact
Toshiba for assistance.
➤ Do not open or mutilate the battery pack. Released electrolyte is corrosive and
may cause damage to the eyes or skin, and, if swallowed, may be toxic. Cadmium
is a chemical known to the State of California to cause cancer.
➤ Exercise care in handling the battery in order not to short the battery with
conducting materials such as rings, bracelets, and keys. The battery or conductor
may overheat and cause burns.
➤ Charge the battery pack provided with or identified for use with this product only
Strata DKT2004-CT Cordless Digital Telephone 9/00
ix
Introduction
Related Documents
in accordance with the instructions and limitations specified in the instruction
manual provided for this product.
➤ Observe proper polarity orientation between the battery pack and battery charger.
Related Documents
Note
Some documents listed here may appear in different versions on the
CD-ROM, FYI, or in print. To find the most current version, check the
version/date in the Publication Information on the back of the document’s title
page.
The following documents and CD-ROMS can be used to reference further information
about the Strata DK systems.
♦
Strata DK Programming Manual
♦
Strata DK Installation & Maintenance Manual
♦
Strata DK Library CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current
Strata DK documentation and enables you to view, print, and download current
publications.
x
Strata DKT2004-CT Cordless Digital Telephone 9/00
The Grand Tour
1
Your cordless digital telephone is designed and engineered to work with your Toshiba
digital telephone system and provide you with reliability, long life, and outstanding
performance. The cordless digital telephone is compatible with all Strata DK systems
that support digital telephones (except Strata DK24/56/96 Release 3). All it requires
for connection is a digital station port.
Your cordless digital telephone uses digital 900 MHz spread-spectrum technology,
which represents state-of-the-art design and engineering. This provides unsurpassed
range, several times greater than conventional analog or cordless digital telephones. It
provides clarity that is so good, it is indistinguishable from corded telephones in most
environments. It also provides fully secure communications for up to nine cordless
digital telephones within a given environment.
Fully charged, your cordless digital telephone provides over 3 hours of talk time and
42 hours of standby. There is a fast charger in the handset and a trickle charger in the
base.
The cordless digital telephone provides many of the same features as a 2000-series
corded digital key telephone (DKT):
♦
20-character Liquid Crystal Display LCD (displays top 16 characters of DKT)
♦
Four programmable buttons for feature or multiple-line access (same as first four
buttons on DKT station port)
♦
Headset jack
Strata DKT2004-CT Cordless Digital Telephone 9/00
1
The Grand Tour
Applications
♦
Handset volume adjustment (three levels)
♦
Two ring levels and a vibration mode
♦
&QI7UQ button
♦
0VJ button with Message Waiting LED
♦
+ROG button
♦
Twenty-speed dial memory (stored in the telephone separate from 40 individual
and system speed dial numbers)
Your cordless digital telephone offers two different modes of operation. You can use it
either in conjunction with a 2000-series digital telephone, or on a stand-alone basis.
When used with a DKT, both the cordless digital telephone and the DKT share the
same digital station port on the PDKU. It also shares the same extension number.
You can switch between use of your DKT and your cordless, just by pressing a button.
When used on a stand-alone basis, the cordless digital telephone attaches to its own
digital station port on the PDKU.
Several useful accessories are available:
♦
Base wall mount
♦
Headset
♦
Heavy duty 5.5-hour battery
♦
Separate deep cycle charger
Applications
Your cordless digital telephone brings mobility and productivity to office telephones.
Greater call access cuts down on “telephone tag” delays. Its compact design makes it
easy to take with you.
2
Strata DKT2004-CT Cordless Digital Telephone 9/00
The Grand Tour
Benefits
Benefits
Your cordless digital telephone uses advanced technology and provides important
features that place it far above the competition in functionality and value. You benefit
from much greater performance than other cordless telephones currently available.
This means better sound quality, longer range, greater security, multi-line access,
helpful LCD display information, and many other important advantages.
The cordless digital telephone provides many advantages over a single-line analog or
digital telephone. Some of those advantages are:
♦
Multi-line access is available on up to four programmable buttons. These buttons
can be used for CO line appearances, multiple [DN] appearances, or features. If
the cordless telephone is attached to a 2000-series desk telephone, the four
programmable buttons are the same as the first four buttons on the desk DKT.
♦
Your cordless digital telephone rings to the same extension number as the regular
DKT it is used with, enabling you to answer via either telephone. Both follow the
same forwarding and hunting regardless of which telephone is in use. This is
much simpler than having a separate extension number and standard station port
for a single-line cordless, in which, if you use both phones, you must forward the
DKT telephone to the single-line telephone (SLT).
An SLT cordless is not only a cumbersome alternative to the Toshiba digital
cordless; but also, if you forget to forward your calls, you cannot receive the calls
on your SLT cordless. With your cordless digital telephone it is easy. Just press a
button, grab your cordless, and go!
♦
Message Waiting LED that is activated just like any regular DKT. This is a big
advantage over a single-line cordless, which, for example, cannot light message
waiting from voice mail.
♦
Spread-spectrum technology provides five to seven times greater range than
conventional cordless telephones, making your cordless digital telephone much
more useful and valuable.
♦
900 MHz spread-spectrum operation provides maximum security with a
frequency range that is almost impossible to scan. Regular 900 MHz cordless
digital telephones are difficult to scan, but less so than spread spectrum. Analog
cordless telephone frequencies are easy to scan and provide virtually no security
from the outside. Hackers and thieves can use this to hear conversations and pick
up credit card numbers.
Strata DKT2004-CT Cordless Digital Telephone 9/00
3
The Grand Tour
Cordless Digital Telephone Standard Parts
♦
Sound quality is better on your cordless digital telephone than non-spread
spectrum 900 MHz digital cordless phones. Sound quality on conventional analog
cordless telephones is so poor by comparison that they are only practical for short
range usage.
Cordless Digital Telephone Standard Parts
Your Toshiba cordless digital telephone includes the following items:
R
WE
GE
BATT
CH
AR
PO
CHAR
GE
D
PA
GE
/FIN
LD
HO
5395
If any of these items are missing or damaged, contact your System Administrator.
4
Strata DKT2004-CT Cordless Digital Telephone 9/00
The Grand Tour
Base Unit Controls and Functions
Base Unit Controls and Functions
Base Unit Antenna
CHARGE LED
BATT CHARGE LED
POWER ON LED
DESK Button/LED
CORDLESS Button/LED
1398
AC Adapter
Line In
Line Out
Strata DKT2004-CT Cordless Digital Telephone 9/00
5
The Grand Tour
Features
Features
6
♦
Super Long Range 900 MHz Spread Spectrum
♦
2-line, 10-digit LCD Display
♦
Headset Jack
♦
Ringer Volume Control
♦
Handset Volume Control
♦
Message Waiting LED
♦
Single button access to Conference, Hold, Message Waiting, and Transfer features
♦
Four Flexible Function Keys (First four keys of DKT port in Strata DK)
♦
20-Number Memory Store and Search
♦
Battery Charging System for Optional Standby Battery
♦
2-Way Handset Mounting
♦
Vibration Ringer Alert
♦
Compact Handset Design
Strata DKT2004-CT Cordless Digital Telephone 9/00
Installation
Important!
2
Your telephone system must be programmed for Auto Preference for
your 7$/. button to work. If there is a shared digital telephone, you
receive internal system dial tone automatically after picking up the
handset of your deskset. For example, in a DK424 system, Program 32
must have a setting other than “00.” It is best to set Auto Line
Preference to access Intercom dial tone.
Step 1: Select Location
1. Select a location for your cordless digital telephone. Avoid excessive heat or
humidity.
2. Place the cordless digital telephone’s base unit on a desk or tabletop near a
standard 120V AC outlet and within reach of the digital telephone line connection
to your Strata DK system.
3. Keep the base unit and handset away from sources of electrical noise (motors,
fluorescent lighting, etc.).
Important!
Place the cordless telephone to the right of the DKT. If placed on the
left of the DKT, the cordless antenna picks up a tone due to its close
proximity to the DKT speaker and electronic parts.
Strata DKT2004-CT Cordless Digital Telephone 9/00
7
Installation
Connect Telephone Cords
Step 2: Connect Telephone Cords
Your cordless digital telephone can be used as a stand-alone telephone or in
conjunction with your deskset.
There are two telephone line jacks on the back of the base unit of your cordless digital
telephone: “Line In” and “Line Out.” You can connect your cordless digital telephone
to both the telephone line and a Strata DK digital telephone.
➤ To use as a stand-alone telephone
➤ Connect the modular jack labeled
“Line In” to the telephone wall jack.
Wide
Blade
➤ To use with a desk telephone
AC Adapter
1. Unplug the telephone line cord from
your desk telephone.
2. Connect this cord to “Line In” of your
cordless telephone.
3. Using the two foot modular cord that
came with your cordless telephone,
connect the jack labeled “Line Out” to
the desk telephone.
1174
Step 3: Connect and Apply Power to Base Unit
Note
8
The AC adapter furnished with this telephone may be equipped with a
polarized line plug (a plug having one blade wider than the other). This plug
fits into the power outlet only one way. If you are unable to insert the plug
fully into the outlet, try reversing the plug. If the plug still does not fit, contact
your facilities coordinator about replacing the obsolete plug. Do not alter the
shape of the blades on the polarized plug.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Installation
Connect and Apply Power to Base Unit
1145
1. Plug the AC adapter cord into the AC adapter input jack on the base unit.
Line In to Digital Telephone Circuit
AC Adapter
Modular
Cords
Line Out
to DKT
(DK14 KSU or DK40 Base KSU, KCDU,
PDKU2, RDSU)
CAUTION! Use only the AC adapter supplied with your cordless digital telephone.
2. Plug the AC adapter into a standard
120 VAC wall outlet.
3. Route the power cord where it is not
a trip hazard, and where it cannot
become chafed and create a fire or
electrical hazard.
4. Wrap the power cord around the
notch on the bottom of the base unit
as shown at the right.
5. Check to see that the power LED is
on, indicating the telephone has
power.
Strata DKT2004-CT Cordless Digital Telephone 9/00
1175
9
Installation
Attach Belt Clip to Handset (optional)
6. Before using your cordless digital telephone, be
sure to raise the antenna to the vertical position.
Raise to Vertical Position
1159
Step 4: Attach Belt Clip to Handset (optional)
➤ To attach the belt clip to the
handset
1. Snap the tabs of the belt
clip into the notches on
the sides of the handset.
Lanyard Clip
MUTE
s
➤ To remove the belt clip
R/VOL
s
2. Use the belt clip to
attach the handset to
your belt or pocket for
convenient portability.
1160
1. Pry one tab at a time
from the notch on the
side of the handset.
2. Carefully lift the belt clip off.
Note
10
The belt clip is designed to fit snugly onto the handset.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Installation
Install Handset Battery Pack
Step 5: Install Handset Battery Pack
1. Place a charged battery pack onto the
handset so that it slides easily along the
ridges.
If your battery is not charged, see
“Removing and Charging Your Battery
Pack” on Page 12.
2. Slide the battery pack up onto the handset
until it clicks into place.
You are now ready to configure your cordless
digital telephone. See “Configuration” on
Page 15.
1155
Strata DKT2004-CT Cordless Digital Telephone 9/00
11
Installation
Removing and Charging Your Battery Pack
Removing and Charging Your Battery Pack
Important!
Before using your new cordless digital telephone, the battery must be
charged continuously for six to eight hours.
➤ To remove the handset’s battery pack
1. Press in on the battery pack
release latch.
2. Slide the battery pack off the
handset.
Note
You may have to pull hard to
slide the battery pack off,
when the handset is new.
1157
➤ To charge the handset’s battery pack
1. Place the handset on the base unit.
2. Make sure the CHARGE LED lights. If it does not light, check to see that the AC
adapter is plugged in and that the handset is making good contact with the base
unit.
12
Strata DKT2004-CT Cordless Digital Telephone 9/00
Installation
Removing and Charging Your Battery Pack
Charging Extra Battery Packs
The base unit of your cordless
digital telephone is equipped with a
battery charger for charging an
extra battery pack. This
compartment has a latch that keeps
the battery pack in place during
charging.
Charging
Compartment
Battery
Pack
➤ To charge extra battery packs
1. Position the battery pack so the
inner side is facing toward the
top of the base unit.
2. Slide the battery pack into the
charging compartment until it
clicks into place.
1177
3. Make sure the BATTERY
CHARGE LED lights. If it does not light, check to see that the AC adapter is
plugged in, and that the battery pack is seated into the charging compartment.
Note
Charge the standard 400 mAh battery pack without interruption for six to
eight hours. Charge the optional 730 mAh extended battery pack without
interruption for eight to ten hours.
Strata DKT2004-CT Cordless Digital Telephone 9/00
13
Installation
Tips on Extending Battery Pack Life
Tips on Extending Battery Pack Life
Battery Memory Effect
All rechargeable nickel cadmium batteries can develop a “memory” (reduced charge
capacity) caused by repeated charge and discharge cycles. Batteries that have
developed this effect do not operate to their fullest capacity.
➤ To avoid memory effect
➤ Operate the unit until the battery pack is completely discharged before recharging.
For example, use the handset off the base all day. Only replace the handset on the
base at night after a full day of use. Do not “top off” the charge after using the
battery for a short time.
➤ To erase memory effect
➤ Operate the unit until the battery pack is completely discharged, then recharge it
fully. Repeat this process at least three times.
LCD Low Battery Indicator
When the battery pack in the handset is low and needs to be
charged you see this message on the display and the handset
beeps.
LOW BATT
1192
Low Battery Symptoms
On a Call
In Standby Mode
Only the 7$/. key operates.
None of the keys operate.
Handset beeps once every three seconds.
Handset beeps once.
Complete your call as quickly as possible.
Cannot make call.
Replace battery pack.
Replace battery pack before making a call.
To restore your battery capacity, return the handset to the base unit for charging or
replace the handset battery pack with another charged one.
14
Strata DKT2004-CT Cordless Digital Telephone 9/00
Configuration
3
You can configure three items in your cordless digital telephone that affect the way it
works the Strata DK business telephone system. These are:
)(On) causes the deskset to turn on the soft keys whenever
the mode is changed from cordless to DKT.
SOFT KEY
) (Off) causes the deskset to turn off the soft keys whenever
the mode is changed from cordless to DKT.
)(On) allows the Soft Key Mode 70/71 (Soft key Off/On)
function to pass from the deskset to the Strata DK for controlling
the soft key mode.
SOFT KEY LOCK (MODE 70/71)
Do not use this ) (On) setting unless you have Release 3 of
Strata DK280. Use with older systems may cause a system
malfunction. Use ) (Off).
) (Off) locks the Soft Key (Mode 70/71) function from passing
from the deskset to the Strata DK.
RCV LEVEL
)(On) sets the receive level to normal level.
)(Off) sets the receive level to 4-dB level (lower volume).
The above three settings default to the ON state.
Your cordless digital telephone can operate in either the DKT or the cordless mode
and can be programmed whenever the telephone is idle. When entering the program
mode during cordless operation, all calls coming to this station are ringback tone until
the program mode is ended. Entering the program mode during DKT operation has no
effect on current call status.
Strata DKT2004-CT Cordless Digital Telephone 9/00
15
Configuration
Entering Program Mode
Entering Program Mode
➤ To enter the program mode
1. Remove the handset from
the base unit.
2. Press and hold
the same time.
* and at
1178
3. While holding * and ,
press 7$/..
1178b
4. Release all three keys.
16
Strata DKT2004-CT Cordless Digital Telephone 9/00
Configuration
Entering Program Mode
5. Press the 592/ button
on the upper right side of
the cordless handset until
you toggle to the DATA
STORE settings screen.
You see the following screens on the cordless
LCD prompting you to configure your handset:
6. Press to toggle the
settings for each program
step or store (save) the
setting when in DATA
STORE step.
PROGRAM
R/VOL
SOFT KEY
ON MODE
0
7. Press 7$/. at any time to
exit PROGRAM without
saving changes. To save
the changes step to DATA
STORE and press before
pressing 7$/..
SOFT KEY
OFF MODE
MUTE
PASS
MODE 70/71
0
8. Press 087( to step
through the program steps
in the reverse order.
The LEDs above the )~)
buttons indicate the current
setting for each of the program
steps. Each time the feature is
entered and digit is pressed
these LEDs change their
indication.
REJECT
MODE 70/71
MUTE
RCV. LEVEL
NORMAL
0
RCV. LEVEL
-4 DB
MUTE
TALK
F1
ON
F1
OFF
R/VOL
F2
ON
F2
OFF
R/VOL
F3
ON
F3
OFF
R/VOL
TALK-QUIT
0-STORE
0
DATA STORE
TALK-QUIT
1179
Strata DKT2004-CT Cordless Digital Telephone 9/00
17
Configuration
Entering Program Mode
18
Strata DKT2004-CT Cordless Digital Telephone 9/00
4
The Handset
Handset Controls
Handset Volume Level
➤ Press the 592/ button on the side of the
handset while on a call to select a loud or soft
volume level.
R/VOL
MUTE
1161
Strata DKT2004-CT Cordless Digital Telephone 9/00
19
The Handset
Handset Controls
Ringer Volume Level
➤ While the telephone is idle, press the
592/ button on the side of the
handset to select ring volume. When
the handset is returned to the base, the
ring volume automatically switches to
RING HIGH.
Note
When the display is set for RING
OFF, you receive a vibration alert
instead of the audible ring tone.
RING HIGH
R/VOL
RING LOW
R/VOL
R/VOL
Mute
➤ Press and hold the 087( button to
consult another person in the room
without the caller hearing you. Release
the 087( button to continue the
conversation.
20
RING OFF
1180
Strata DKT2004-CT Cordless Digital Telephone 9/00
The Handset
Using the Handset
Using the Handset
➤ Pick up the handset and
press 7$/..
You may see:
AQUIRING
LINK
1186
When the cordless
digital telephone
communicates
between the base unit
and the handset, the
screen goes to standby, and the telephone is ready
to use.
1187
When talking and the
handset is at the
range limit of your
cordless digital
telephone, you may
see:
NO SERVICE
1188
Take the following action:
➤ During a call, move back
in range within 20
seconds.
➤ In standby mode, move
back within range.
When the display
indicates DKT MODE,
the telephone was not
transferred to cordless
mode at the base.
Strata DKT2004-CT Cordless Digital Telephone 9/00
DKT MODE
1189
21
The Handset
Charging the Handset
Charging the Handset
For more information see Page 12.
➤ To charge your handset
➤ Place the handset on the base unit either face down or face up, with or without the
belt clip attached. (The battery pack in the handset automatically recharges in
either position.)
22
Strata DKT2004-CT Cordless Digital Telephone 9/00
The Handset
Switching a Call to Your Cordless Digital Telephone
Switching a Call to Your Cordless Digital
Telephone
You can switch a call from the deskset to the cordless digital telephone or vice versa
whether idle or talking.
Note
Transferring while idle or when calls are on hold results in a steady light
(skipping the flashing state).
➤ To transfer an active call
1. Press &25'/(66 on the
base unit.
The
CORDLESS
LED flashes.
1190
The CORDLESS LED lights steady. The DKT
LEDs go out and LCD display shows
CORDLESS MODE.
1245c
2. Pick up the handset and
press 7$/..
Strata DKT2004-CT Cordless Digital Telephone 9/00
23
The Handset
Switching a Call to the Desk Telephone
3. When you finish the call,
place the handset back on
the base unit to
automatically hang up.
If the telephones are idle, the transfer takes place
immediately without the need to pick up the
handset.
Switching a Call to the Desk Telephone
1. Press '(6. on the base
unit.
The DESKLED
flashes.
1246
2. Pick up the handset on
your desk telephone.
The DESK LED lights steady.
3. Hang up your cordless
digital telephone handset.
Note
24
If the cordless AC Adapter is unplugged or if the Strata DK system is turned
off, the mode automatically changes to the CORDLESS mode.
Strata DKT2004-CT Cordless Digital Telephone 9/00
The Handset
Using Memory
MSG
TALK
HOLD
DIAL
Cnf
Trn
1
2
ABC
3
DEF
JKL
6
MNO
WXY
4
GHI
5
7
PRS
8
TUV
9
0
OPER
#
F1
F1
F2
F2
F3
F3
F4
F4
1685
Cordless Digital Telephone with Digital Telephone
Using Memory
➤ To store a number
1. Remove the handset from
the base unit.
2. Press 0HP'LDO.
You hear a beep and
see:
PHONE#—
1181
3. Enter the number (up to 16
digits) you want to store.
Strata DKT2004-CT Cordless Digital Telephone 9/00
25
The Handset
Using Memory
4. Press 0HP'LDO.
You see:
MEMORY#—
1182
5. Enter the number (01~20)
for the memory location
you want to use.
Note
You hear a confirmation beep and see the
message. The telephone then returns to standby.
After pressing 0HP'LDO the second time, you have 20 seconds to enter the
memory location number you wish to use. Otherwise, an error tone sounds
and the unit returns to standby.
➤ To erase a stored number
1. Remove the handset from
the base unit.
You see:
STORED
1183
2. Press 0HP'LDO twice.
You see:
DELETE#—
1184
3. Press the memory location
number you want to clear.
26
You hear a long beep
and see a screen
confirming that you
have erased that
number from
memory.
DELETED
1185
Strata DKT2004-CT Cordless Digital Telephone 9/00
The Handset
Using Memory
➤ To dial a stored number
1. Remove the handset from
the base unit.
2. Press 7$/.
1245
...or press a designated
function key with a line
assigned to it. For
example: Press ).
3. Press 0HP'LDO.
4. Enter the two-digit
memory number (01~20)
for that number from the
keypad.
Your cordless digital telephone then dials the
previously stored number. If you select a memory
location that does not have a stored number, the
handset beeps rapidly and the telephone does not
dial.
Chain Dialing
On certain occasions, after dialing a number, you may be requested by the party or
service you are calling to enter a special access code, such as when performing a
banking transaction. The access code can be stored in one of the 20 memory locations.
1. Remove the handset from the base unit.
Strata DKT2004-CT Cordless Digital Telephone 9/00
27
The Handset
Using Memory
2. Make the call by dialing directly
or from one of the stored
numbers in memory.
3. When prompted by the called
party, press 0HP'LDO (as
shown) and the memory number
of the access code at the
appropriate time.
1. Dial the number for your bank.
1245b
Example:
2. When the bank requests your
account number press 0HP
'LDO.
3. Using the handset, enter the
two-digit memory location (01~20) for your account number. Your handset dials
the number and you may proceed with your transaction.
28
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
5
This chapter gives you all of the cordless digital telephone features in alphabetical
order beginning on Page 40. Your cordless digital telephone provides many of the
same features as a 2000-series corded digital telephone. In addition to the 0VJ
+ROG, &RQI7UQ and 0HP'LDO functions, you can use your cordless digital
telephone’s )~) buttons to invoke the features listed below or to gain multiple-line
access.
When sharing the same station, your cordless )~) buttons perform the same
functions as the first four buttons on a 2000-series telephone. The )~) buttons
were preassigned upon system installation. Ask your System Administrator which
)~) button functions you may or may not have.
Strata DKT2004-CT Cordless Digital Telephone 9/00
29
Features
Before You Begin
If you are not using the programmable )~) buttons, you can use the alternate steps
in this chapter to invoke the features listed below.
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
3RROHG/LQH*US
5HOHDVHDQG$QV
3DUNLQ2UELW
3DUNDQG3DJH
5HGLDO
&DOO)UZG$OO&DOOV
&DOO)UZG%XV\
&DOO)UZG1R$QVZHU
6SHHG'LDO
&DOO)UZG%XV\1$QV
&DOO)UZG([WHUQDO
$XWR&DOOEDFN
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
$FFRXQW&RGH
$XWR%XV\5HGLDO
'LUHFWHG3LFNXS
*URXS3LFNXS
'R1RW'LVWXUE
/&'0VJ6HOHFW
3ULYDF\RQ/LQH
3ULYDF\5HOHDVH
'66
7RQH'LDO6HOHFW
6WDUW
6XEDGGUHVV
There may by some feature operation differences on older version systems - compared
to Strata DK424 or DK424i (e.g., Strata DK14, Strata DK40, Strata DK40i, Strata
DK280, etc.). Please see “Access Codes” on Page 90 for Feature Access Code
sequences that match your Toshiba telephone system. Also see the Digital Telephone
User Guide for more information.
Before You Begin
If you are a new user of the cordless digital telephone, find out if your Strata DK
system has Tone or Voice First Signaling. The difference is Tone Signaling rings while
Voice First Signaling notifies you with a long tone, and then the caller’s voice. Both
signals are enabled in system programming and determine how you make and answer
calls on your cordless digital telephone.
You can toggle between Tone and Voice First Signaling on a call-by-call basis.
30
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Quick Reference
➤ To change the signaling method
1. Press a [DN] button and
dial another station [DN].
If Tone First Signaling is enabled, you hear a ring tone
(one second) every four seconds.
If Voice First Signaling is enabled, you hear a tone
burst and then you can talk over the called station
speaker.
2. Press .
After you press , the other method is activated.
3. Speak to your party when
they answer.
➤ To answer a call when you have Voice First signaling
➤ Talk in the direction of your telephone
...or answer the call normally.
➤ To answer a call when you have Tone First signaling
If you hear successive ring tones, you have Tone First Signaling.
➤ Lift the handset.
Note
You can change to the alternate signaling method when making a call on a
call-by-call basis by pressing after dialing an internal telephone number.
Quick Reference
The following topics are quick references for using your telephone’s standard features.
Making an Outside Call
You can make calls to or receive calls from telephones outside of the Strata DK
system by dialing direct or and using CO Line Access Codes.
Strata DKT2004-CT Cordless Digital Telephone 9/00
31
Features
Quick Reference
➤ To direct dial an outside number
1. Press 7$/.
...or press any available
/LQH button.
2. Dial a telephone number.
The [DN], Line, or Pooled Line Grp LED lights.
/LQH buttons can be labeled &2/LQH (outside
CO Line), /LQH, or 3RROHG/LQH*US. After
selecting a Line, you should hear dial tone and the
LED lights steady.
Dial tone stops after
you dial the first
digit.
5833700
1193
➤ To use CO Line Access Codes to dial an outside number
1. Press 7$/..
You hear internal dial tone and the LED lights
steady (with INT/PDN automatic off-hook
selection programmed).
2. Dial a CO Line access
code.
You hear CO Line dial tone and the LED
continues to flash at the in-use rate.
See “Access Codes” on
Page 90.
3. Dial a telephone number.
Dial tone stops after
you dial the first
digit.
803171
45833700
1194
32
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Quick Reference
Making an Outside Call to an ISDN Trunk
1. Access an outside CO line
2. Dial the number.
3. Press 6WDUW.
The dialed digits will not be sent until you press
this button or until the timer expires. See “ISDN
Outgoing Calling” on Page 60 for more
information on ISDN calls.
Making an Internal Call
You can make calls to and receive calls from other stations in the Strata DK system.
➤ To dial an internal call
1. Press 7$/. or a [DN].
You hear dial tone and the LED lights steady.
2. Dial a [DN].
Notes
●
●
●
If the system is set for Voice First Signaling,
make a voice announcement when you hear a
single tone.
If the system is set for Tone Signaling, you
hear repeated ring tones and you should wait
for the call to be answered.
If the called station does not answer, you can
leave a message waiting by pressing 0VJ or
.
➤ To recall a busy station
➤ Press to set Automatic Call Back (ACB).
➤ To override a busy station
➤ Press Busy Override is activated (use only if the called
station is not equipped for OCA).
Strata DKT2004-CT Cordless Digital Telephone 9/00
33
Features
Quick Reference
...or .
Executive Override (system programmable
option) is activated.
Answering Calls
➤ To answer a call on a CO Line or [DN]
➤ Press the flashing [DN],
/LQH, or 7$/. button.
The LED changes from the flashing incoming
call rate to steady.
➤ To answer a call on Pooled Line Grp
1. Press the flashing 3RROHG
/LQH*US or 7$/.
button.
The LED changes from the flashing incoming
call rate to steady. If another call comes in during
the first call, place the call on hold or transfer it,
then answer the second call.
Note
A warning tone is given when you are on
a 3RROHG/LQH*US call which
indicates an incoming call.
2. Press 5HOHDVHDQG$QV
...or 7$/.
➤ To answer a transferred call
➤ Press 7$/.
...or the flashing [DN] key.
You hear an internal ringing tone. The cordless
digital telephone continues to ring whether the
deskset is set for Voice First or Tone Signaling.
The [DN] or Line LED is steady when you are
connected to the call.
Transferring Calls
You can transfer calls to a idle or busy station, but you cannot transfer calls to a station
that is in the DND mode.
34
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Quick Reference
➤ To transfer a call (using Camp-on)
1. Press&QI7UQ.
The Line or [DN] LED flashes at the conference
rate. You hear internal dial tone.
2. Dial the [DN] where the
call is to be transferred.
The [DN] could be the [DN] of a telephone, a
Hunt Group Number, or ACD Group [DN], etc.
3. Announce the call.
After dialing, you hear a single tone.
Note
If the call was made with Tone Signaling
instead of Voice First Signaling, you hear
ringing tone.
If the called station does not answer, you receive
a recall ring (when your station or [DN] is idle).
The ring is set by system programming.
4.
Hang up
The Line LED changes to steady when the called
station connects with the transferred call.
...or press /LQH, [DN] +
to reconnect to the
The Line LED changes to steady red when the
called station connects with the transferred call.
After you hang up, the Line LED begins to flash
at the on-hold rate or if you transferred the call
from a [DN], the [DN] LED goes out. The CO
Line or [DN] camps onto the called station and
the called station receives a warning tone.
transferred line before the
call is answered or busy
tone is received.
You receive a recall ring when your station or
[DN]is idle and camp-on is cancelled when the
called station user fails to answer within a
predetermined time. Repeat the procedure if
necessary.
Strata DKT2004-CT Cordless Digital Telephone 9/00
35
Features
Quick Reference
Conferencing Calls
➤ To conference calls with stations only
As many as four stations can be conferenced on one [DN].
1. Press &QI7UQ.
You hear internal dial tone and the LED flashes at
the conference rate.
2. Dial a [DN].
The [DN] could be for a telephone or department.
3. Press &QI7UQafter the
party answers.
All parties are conferenced and the [DN] LED
from which the conference originated lights
steady.
➤ To add a second Line
1. Press &QI7UQ.
You hear dial tone. The [DN] or Line LED flashes
at the conference rate if the call is on a [DN] or
/LQH button.
2. Dial the next telephone
number.
3. Press &QI7UQ after the
party answers.
All parties are conferenced. You can add one
more station to a two-line conference.
Note
If you receive a busy tone or the second
station does not answer, return to the
original connection by pressing the
original [DN] or Line or hanging up.
If both lines appear on your telephone, both Line
LEDs lights steady (if you used /LQH buttons). If
you established the two-line call on a single
[DN], it lights steady.
➤ To add a station to a line call
1. Press &QI7UQ.
36
You hear dial tone. The [DN] or Line LED flashes
at the conference rate.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Quick Reference
2. Dial the [DN] of the
station to be added.
&QI7UQ to return to the original connection.
If you receive a busy tone or no answer, press
3. Press &QI7UQ after the
party answers.
All parties are conferenced. The [DN] or Line
LED lights steady.
Up to three stations (including your own) can
conference with one line.
The new station is not conferenced until you
answer by lifting the handset or pressing a [DN].
Placing/Retrieving Calls on Hold
Calls on hold may be released automatically if the held party hangs up and the
network provides a hold-release signal. See Page 38 for the Automatic Hold feature.
➤ To hold a call that appears on a Line or [DN] button
➤ Press +ROG.
The Line or [DN] LED flashes green at the onhold rate.
You hear recall tone when your station is idle (or
two times only when busy) if you do not retrieve
the held call before “Hold the recall” time set in
system programming expires.
➤ To place a Handsfree Answerback call on hold
1. Press 7$/.or the
flashing [DN] to answer
the call.
You are connected to the incoming call.
2. Press +ROG.
The Line or [DN] LED flashes green at the onhold rate.
You hear recall tone when your station is idle (or
two times only when busy) if you do not retrieve
the held call before “Hold the recall” time set in
system programming expires.
Strata DKT2004-CT Cordless Digital Telephone 9/00
37
Features
Quick Reference
➤ To retrieve the held call
➤ Press /LQH or the [DN]
which is on hold.
The Line or [DN]
LED flashes at the
on-hold rate.
HOLD
N0.NNN
1195
➤ To place a call on Exclusive Hold
Exclusive Hold enables you to place a call on hold so that only you or somebody using
a Call Pickup code at another station can retrieve it.
➤ Press +ROG twice.
The Line LED
flashes at the
exclusive hold rate.
EXC HOLD
N0. 205
1196
➤ To retrieve a call on Exclusive Hold
➤ Press the /LQH button that
is on Exclusive Hold.
Another station user can pick up the call by
dialing plus your station number, or by dialing
plus the CO Line number (a) that
the call is held on.
Using Automatic Hold
Automatic Hold enables you to process calls more quickly, because you can
automatically place a call on hold by pressing another /LQH or a [DN] button. You do
not have to press the +ROG button. You can also switch between a new call and the
original call without having to press +ROG. Automatic Hold is assigned on a stationby-station basis in system programming.
38
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Quick Reference
➤ To use Automatic Hold
➤ Press another /LQH or
[DN] to receive or
originate a new call, while
on one call.
The original Line or [DN] LED flashes at the onhold rate and the original call is placed on hold.
The LED of the new call lights steady and the
new line is accessed.
➤ To switch between calls
➤ Press /LQH or [DN] of the
held call.
The Line or [DN] LED just placed on hold
flashes at the on-hold rate, and the LED of the
Line just accessed lights steady.
Calling the Attendant Console
There are three ways to call the Attendant Console depending upon system
programming. You can call any Attendant Console, a particular Attendant Console, or
all Attendant Consoles.
➤ To call any console
➤ Press a [DN] + .
The call rings the Attendant Console. Dial 0 calls
rotate between the consoles if more than one
console is installed.
➤ To call a specific console
➤ Press a [DN] + the
console’s [DN] ______.
The call rings the console’s Incoming [DN] (,Q
'1) button.
Note
Your System Administrator can provide
the Attendant Console Incoming [DNs].
➤ To make an emergency call to all consoles
➤ Press [DN] + the
emergency access code
.
The call rings all consoles ((PJU button).
Strata DKT2004-CT Cordless Digital Telephone 9/00
39
Features
Account Code Calls
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls using rotary dial pulses
on outside lines. To access remote equipment (such as an answering machine)
requiring Dual-tone Multi-frequency (DTMF) tones while on these lines, you must set
your telephone for tone dialing after you have dialed the telephone number. Your
telephone must have a 7RQH'LDO6HOHFW button assigned in system programming to
access this feature.
➤ To change to Tone Dialing
1. Dial a telephone
number on a line
programmed for rotary
dial pulses.
Although the line is programmed for rotary dial
pulses, you can access the line and dial the telephone
number like any other call described in this guide.
2. Press 7RQH'LDO
6HOHFW while the call
is in progress.
The Tone Dial Select LED lights steady, and you can
send DTMF tones with your dial pad. If the LED is
off, tone dialing is not selected, and you cannot send
DTMF tones.
Note
When originating or receiving a new call, the system automatically places the
line in the dial pulse mode.
Account Code Calls
Account Codes can be entered before or after a call. Some of the code applications
include billing, tracking, and line restriction. Account Codes are recorded by the
system and can, along with the details of the calls they are associated with, be printed
out on a Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter a Forced Account Code before dialing
the telephone number.
40
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Account Code Calls
➤ To use a Forced Account Code
1. Access a line.
You hear dial tone after accessing a line. If you
dialed with LCR, you do not hear dial tone. See
“Access Codes” on Page 90.
2. Enter the Forced Account
Code.
Dial tone stops after you dial the first digit. You
hear dial tone after you press the last digit of a
valid account code, or busy tone if you dial an
invalid code. If you dial with LCR, you do not
hear dial tone.
3. Dial a telephone number.
Any digits that you dial after entering the code is
entered in Step 2 are treated as part of a telephone
number.
Emergency Override of Forced Account Codes
You can bypass Forced Account Codes with three emergency numbers including 911.
See your System Administrator for these numbers.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered after accessing a CO Line or
during a call that you originated or received. The outside party cannot hear the tones
you are entering.
Voluntary Account Codes can be set in system programming to change the Toll
Restriction classification of your station. See your System Administrator for more
information. If your station is programmed not to verify Account Codes, you do not
hear a confirmation tone.
➤ To use a Voluntary Account Code
1. Press $FFRXQW&RGH
Your conversation is not interrupted. Some
telephones require that you enter the account code
before dialing a telephone number. If a valid
account code is not entered, dialing external calls
may be restricted.
Strata DKT2004-CT Cordless Digital Telephone 9/00
41
Features
Alarm Reset
...or 6SHHG'LDO+ ...or
+ .
2. Enter the Account Code.
You hear confirmation tone (one-half second
duration) if the code is valid. If the code is
invalid, you hear two short tones.
3. Repeat Steps 1 and 2 to
enter another account code
(the last code entered is
recorded).
Notes
●
●
Any digits dialed after the code has been
entered are treated as part of the outside
telephone number.
Voluntary Account Codes must be entered
before the call is disconnected.
Verified Account Codes
If the system is set for Verified Account Codes, you must enter specific codes when
entering Forced or Voluntary Account Codes. Verified Account Codes are established
in system programming or by designated stations.
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones
produce a startling tone whenever this alarm is activated. Stations with an $ODUP
5HVHWbutton can reset the alarm by pressing the$ODUP5HVHWbutton.
Alert Signaling
Alert Signaling enables you to send an alert sound to a predesignated (partner) station
by pressing a single button. This feature is based on the “buzz” key, where, for
example, a manager might alert his/her administrative assistant to enter the office.
You can have as many as four $OHUW6LJQDO(s) to send or receive an Alert Signal to/
from other telephones. An Alert Signal is sent even if the alerted telephone is busy
(on/off-hook) or in the DND or Call Forward mode.
42
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Automatic Busy Redial (ABR)
➤ To send an Alert Signal
➤ Press $OHUW6LJQDO. An alert tone sounds at the designated station.
Note
The signal sounds even if the alerted telephone is busy (on or off hook) or in
the DND mode.
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate Automatic Busy Redial (ABR)
so that the Strata DK system automatically redials that number for you at regular
intervals. ABR is an optional feature enabled in system programming. This feature
may not be allowed on some (or all) lines in your system depending on the telephone
line type connected.
➤ To activate ABR
1. Press $XWR%XV\
The Auto Busy Redial LED flashes.
5HGLDO
...or press &QI7UQ +
.
2. Press 6SNU.
You hear confirmation tone after you press &QI
7UQ + .
The system redials the number every 30 or 60
seconds (depending on system programming), up
to 15 times. With each attempt, the:
●
●
●
Strata DKT2004-CT Cordless Digital Telephone 9/00
Line and Spkr LEDs blink when the line is
seized.
Dial tone is heard over your speaker.
Telephone number is redialed. If busy, ABR
resets and tries again.
43
Features
Automatic Callback
If the [DN] or Line is available, the [DN] or Line
and Spkr LEDs flash. The called telephone
number rings, and your telephone receives ring
tone.
Note
3. Press 7$/. and wait for
the party to answer.
If your station is busy, ABR does not
attempt a recall.
If you do not press 7$/. within 30 seconds after
a connection is made, you hear a muted ring for
another 30 seconds, then the call disconnects.
➤ To cancel ABR
➤ Press $XWR%XV\5HGLDO
...or press [DN] + .
Automatic Callback
After reaching a busy or Do Not Disturb station, you can set Automatic Callback
(ACB) to have the system call you back when the called station becomes available.
You can make other calls while waiting for the called station to become available.
➤ To set Automatic Callback (busy or DND stations)
1. Press $XWR&DOOEDFN
Busy tone stops momentarily, then you hear two
seconds of dial tone, then busy tone resumes.
...or press .
2. Press7$/..
The LED flashes at the incoming call rate.
3. Answer within three rings
to prevent the callback
from being cancelled.
Your telephone rings at a fast rate when the called
station becomes idle, and you hear a single tone
(LED lights steady).
The called station receives a voice announce call
from your telephone or, with Tone Signaling, you
hear ringback tone and the called station rings.
44
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Automatic Callback
If you receive a busy tone after answering the
callback, the called party has already received or
originated another call. Your request is not
cancelled.
➤ To cancel Automatic Callback (busy or DND stations)
➤ Press a [DN] + + 7$/..
Line Queuing with Automatic Callback
Automatic Callback enables a waiting queue for an available line after attempting
access to a line group when all lines are busy. The system calls you back when a line
becomes available.
➤ To set Line Queuing
1. Press $XWR&DOOEDFN
The busy tone stops momentarily, then you hear
two seconds of dial tone, then busy tone resumes.
... or press .
2. Press 7$/..
You can make other calls while waiting for a line
to become available.
The [DN] LED from which you attempted to first
access the line flashes at the incoming call rate,
and your telephone rings at a fast rate.
Note
3. Lift the handset
immediately or press the
flashing [DN].
You must answer within three rings to
prevent the callback from being
cancelled.
You hear CO dial tone. If you hear a busy tone,
the line has already been seized or has received
an incoming call. Your request is not cancelled.
You are called again the next time a line becomes
available. The Line or [DN] LED lights steady.
Strata DKT2004-CT Cordless Digital Telephone 9/00
45
Features
Auto Redial
➤ To cancel Line Queuing
➤ Press a [DN] + + 7$/..
Auto Redial
This feature enables you to automatically redial the last number (outside or [DN])
called by pressing 5HGLDO. The 5HGLDO feature button must be programmed as one of
the four flexible keys on the telephone.
➤ To redial the last number dialed
1. Press an available [DN] or
/LQH.
Make sure that you press the same [DN] or /LQH
button that you used to dial the telephone number
that you wish to redial.
You hear dial tone.
2. Press 5HGLDO.
The last telephone number you dialed is
automatically redialed.
Call Forward
You can set your telephone [DN] with a variety of Call Forward modes. Call Forward
must be set before the call is received. When Call Forward is set, the following types
of calls are forwarded.
♦
External calls that ring your station, but lines that ring more than one station are
not forwarded except CF-External.
♦
Line calls that are transferred to your station.
♦
Internal calls (Handsfree and OCA calls may or may not). CF-External calls are
not forwarded on internal calls.
Call Forward has priority over the Station Hunt feature.
46
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Call Forward
Telephones can have many [DN] buttons, but the telephone must be the designated
owner of a [DN] before you can Call Forward to the [DN]. Each telephone is usually
the owner of at least one [DN] which is called the Primary Directory Number [PDN].
Your telephone can be programmed to have [PhDNs] in addition to [DNs]. Each
[PhDN] can be set to any mode of Call Forward independent of other [DNs] on the
telephone. Like the [DNs], your telephone must be the owner of [PhDNs], so that you
can use any of call forward features. If you hear re-order tone when following any of
the Call Forward steps, then your telephone is not the owner of the selected [PhDN].
When you forward calls to another destination, you see a message indicating the:
♦
Type of Call forward.
♦
Forwarded from [PhDN] and/or [DN].
♦
Forwarded to destination number.
Note
Call Forward–All Calls, Call Forward–No Answer, and Call Forward–Busy
can only be activated when Speed Dial is assigned to an “)-)” function
key or deleted from all buttons (use ). See “Access Codes” on Page 90.
Call Forward-All Calls
If your station is idle or busy and has this feature activated, all calls to it are forwarded
immediately. The station does not ring.
➤ To set Call Forward-All Calls
1. Press &DOO)UZG$OO
The Call Frwd All Calls LED flashes.
&DOOV
...or press a [PDN] or
[PhDN] + .
You hear a confirmation tone.
Note
[PhDNs] can only be forwarded by using
the dial codes.
2. Enter the [DN] to which
calls are forwarded.
Strata DKT2004-CT Cordless Digital Telephone 9/00
47
Features
Call Forward
3. Press &DOO)UZG$OO
&DOOV
The Call Frwd All
Calls LED lights
steady red and calls
forward to the stored
station number.
CF-A NNN
MMM
1197
...or press 7$/. if an
access code was used.
Call Forward-Busy
Calls to your telephone while you are busy on another call or in the DND mode
forward immediately if this feature is set. Calls ring as normal if your telephone is
idle.
➤ To set Call Forward-Busy
1. Press &DOO)UZG%XV\
The Call Frwd Busy LED flashes.
...or press a [PDN] or
[PhDN] + .
You hear confirmation tone if you pressed .
2. Enter the [DN] of the
station to which calls are to
be forwarded.
The Call Frwd Busy LED lights steady and calls
are forwarded to the stored station number.
3. Press &DOO)UZG%XV\
CF-B NNN
MMM
1198
...or press 7$/.if an
access code was used.
Call Forward-No Answer
All calls to your station when set with this feature are forwarded to a selected station if
you do not answer within a time that you designate.
48
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Call Forward
Note
Your station can be assigned in system programming to not Call Forward-No
Answer when receiving Voice First (handsfree) calls. Callers can activate Call
Forward-No Answer by dialing 1 during their voice announcement.
➤ To set call Forward-No Answer
1. Press &DOO)UZG1R
The Call Frwd No Answer LED flashes red.
$QVZHU
...or press a [PDN] +
.
You hear confirmation tone.
2. Enter the [DN] to which
calls are forwarded.
4. ...or .
You can omit this step if you pressed &DOO
)UZG1R$QVZHU in Step 1, and you do not
want to change the length of time that your
telephone rings before it forwards. Initially, your
telephone rings 12 seconds before it forwards.
5. Enter the time at which the
calls are to be forwarded
(08~60 seconds).
You can omit this step and continue onto the next
step if you do not wish to change the amount of
time your telephone rings before it forwards.
6. Press &DOO)UZG1R
The Call Frwd No
Answer LED lights
steady red and calls
are forwarded to the
stored station
number.
3. Press 6SHHG'LDO
$QVZHU
CF-NA NNN
MMM
1199
...or press 7$/..
Call Forward-Busy/No Answer
All calls to your station set with this feature are forwarded immediately to a selected
station whenever you are busy on another call or in the DND mode. Calls also forward
if you do not answer the call within a time that you designate.
Strata DKT2004-CT Cordless Digital Telephone 9/00
49
Features
Call Forward
Note
Your station can be assigned in system programming not to Call Forward-No
Answer when receiving Voice First (handsfree) calls. Callers can activate Call
Forward-No Answer by dialing during the voice announcement.
➤ To set Call Forward-Busy/No Answer
1. Press &DOO)UZG%XV\
1$QV
The &DOO)UZG%XV\1$QV LED flashes.
...or press the [PDN] or
[PhDN] to be forwarded +
.
2. Enter the [DN] to which
calls are forwarded.
You hear a confirmation tone if is dialed.
3. Press 6SHHG'LDO
4. ...or .
You can omit this step if you pressed &DOO
)UZG%XV\1$QV in Step 1, and you do not
want to change the length of time that your
telephone rings before it forwards. Initially, your
telephone rings 12 seconds before it forwards.
5. Enter the time at which the
call are to be forwarded
(08~60 seconds).
You can omit this step and continue onto the next
step if you do not wish to change the amount of
time your telephone rings before it forwards.
6. Press &DOO)UZG%XV\
The Call Frwd Busy/NAns LED lights steady red
and calls are forwarded to the stored station
number.
1$QV
...or press 7$/..
Call Forward-Cancel
➤ To cancel any Call Forward mode except Call Forward-External
➤ Press the applicable &DOO)RUZDUG button so that its associated LED turns off
...or press [PDN] + ...or press 7$/..
50
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Call Forward
Call Forward-External
This feature enables you to forward new incoming calls directed to your [PDN] to a
destination outside of the system. [PhDNs] assigned to your telephone do not Call
Forward to external destinations. Internal calls and transferred calls to your [PDN]
also do not forward to external destinations. Only incoming calls over CO Lines
dedicated to your [PDN], private CO Line, and/or Direct In Dial line calls are
forwarded. The Call Forward-External destination can be a telephone number over a
CO Line, a station over a tie line, or a station within your Strata DK system.
Any of the Call Forward modes can be set for your [PDNs] or [PhDNs]
simultaneously with Call Forward-External. This feature stores the calls to Station
Speed Dial Code 49. Use the Speed Dial storage procedures detailed in this chapter.
When forwarding to an outside destination include the CO Line (or CO Line Group)
access code before the telephone number. See Table 1 on page 94 for the CO Line/
Line Group access codes. The LCR access code “9” cannot be used.
Important!
Only perform the following procedure the first time Call Forward
External is set or when you change the destination. It is not necessary
to store the destination each time you set Call Forward External; it
remains in system memory.
➤ To set Call Forward-External
1. Press &DOO)UZG
([WHUQDO
Incoming calls
forward to the
CF-EKT
destination stored at
Station Speed Dial
Location 49
(RCTUA, B, C/D
processors) or
location 139 (RCTUE/F processors).
...or press the [PDN] +
+ 7$/..
1201
CF-EKT
1201
Strata DKT2004-CT Cordless Digital Telephone 9/00
51
Features
Call Park Orbits (Release 3 or later)
➤ To cancel Call Forward-External
➤ Repeat the previous step.
Call Forward-Fixed
If you activate this feature, all internal and Private or DID CO Line calls to your
[PDN] are forwarded immediately to a [PDN] set in system programming. Your
station must be assigned with the “&DOO)UZGWR:_____” button in system
programming to activate this feature.
➤ To set Call Forward-Fixed
➤ Press &DOO)UZGWR:
____.
The “&DOO)UZGWR:
____” LED lights
steady and all calls
are forwarded to a
station [DN] or voice
mail device set in
system
programming.
CF-F NNN
MMM
1202
Call Park Orbits (Release 3 or later)
The Call Park Orbit feature enables you to hold a call temporarily in an orbit for
anyone to retrieve. You can have the same station or a different station. There are 20
General Park Orbits for the system and one Personal Park Orbit for each station. Once
you have parked a call in an orbit, you can:
♦
Hang up and retrieve the parked call at a later time.
♦
Originate another call.
♦
Access a voice paging device to announce the parked call for pickup from another
station.
If you park a call and your station is idle while the system Call Park recall timer
expires, the parked call automatically recalls to your station. If your station is busy, the
parked call camps onto your station.
52
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Call Park Orbits (Release 3 or later)
➤ To park a call
1. Press 3DUNLQ2UELW
while on an internal or
outside call.
The Line or [DN] LED flashes at the
consultation-hold rate until you enter the orbit
number.
...or&QI7UQ + .
2. Enter a General Orbit
Number (~)
After dialing the orbit number, you hear a short
dial tone and the call is parked. The Line LED
flashes at the Hold rate, or the [DN] LED goes
out.
...or enter a valid [PDN].
3. Press 7$/..
➤ To pick up or retrieve a parked call
1. Press the parked/LQH,
[DN] or 3DUNLQ2UELW
The Line LED flashes at an on-hold rate (the
[DN] LED is off). The call is parked at the orbit
with the orbit number that you have just entered.
...or [DN] + .
2. Enter the Orbit Number or
the [PDN] where the call is
parked.
The Orbit Number is usually provided in the
paging announcement. The Line or [DN] LED
lights steady when the call is picked up or
retrieved.
Call Park and Page
1. Press 3DUNDQG3DJH
while on an internal or
outside call.
The Line or [DN] LED flashes at the
consultation-hold rate.
...or &QI7UQ + .
2. Enter a General Orbit
Number (~) or a
valid [DN].
The Line LED flashes at an on-hold rate (the
[DN] LED is off). You hear a short dial tone for
your paging access.
Strata DKT2004-CT Cordless Digital Telephone 9/00
53
Features
Call Pickup
3. Enter the Paging access
code______. See “Access
Codes” on Page 90..
4. Make your announcement
and remember to include
the Orbit Number in your
announcement.
5. Press 7$/. to free the
paging device.
The paging device is released when you hang up.
Call Pickup
You can pick up a call that is ringing another station, a call placed on hold at another
station and other types of calls.
Directed Call Pickup
Directed Call Pickup provides you with several ways to pick up calls ringing in, or
calls held at other stations. You can also pick up a telephone group page and an
external page with Directed Call Pickup.
➤ To use Directed Pickup
1. Press 'LUHFWHG3LFNXS
...or press a [DN] + .
2. Dial one of the pickup
codes. See “Access
Codes” on Page 90.
54
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Call Pickup
➤ To pick up a ringing CO Line in a tenant system
➤ Press 'LUHFWHG
3LFNXS~
After you press a particular button, you are
connected to a new incoming call for that
particular Tenant Group.'LUHFWHG
3LFNXSabuttons correspond to Tenant
Groups 1~4. You are connected to a new
incoming ringing call (in any Tenant Group) after
dialing the access code.
...or press a [DN] + .
In non-tenant systems, the 'LUHFWHG3LFNXS
button picks up any ringing CO Line.
This feature does not pick up transferred CO
Lines that are ringing; see “Directed Call Pickup”
that follows for instructions on how to pick up
transferred lines.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 20
groups can be created to enable you to easily pickup incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. See
your System Administrator for group assignments.
Calls Within Your Group
You can pick up calls ringing stations within your pickup group. You can belong to
more than one group.
➤ To pick up a call ringing a station in your group
➤ Press *URXS3LFNXS
You are connected to the call after pressing
*URXS3LFNXS or entering the access code.
...or press a [DN] +
.
Strata DKT2004-CT Cordless Digital Telephone 9/00
55
Features
Call Waiting
Calls to Other Groups
You can pick up calls directed to other pickup groups by following the steps on the
left.
➤ To pick up a call ringing another group
1. Press a [DN].
You hear dial tone.
2. Enter , then the access
code (~) of the
group that the station
belongs to.
You are connected to the call after dialing the
group access code. If the called station belongs to
more than one group, any of the Group Pickup
codes associated with those groups picks up the
call.
Call Waiting
You can place the call on hold or end this call and answer the next call. A warning
tone indicates that you have a call camped onto your station and the [DN] or Line
LED flashes at the on-hold rate.
➤ To answer an incoming call while on another call
56
1. Press +ROG.
The existing call is put on hold. The camped-on
line rings your station and the Line LED flashes
at the incoming call rate.
2. Press the flashing [DN] or
/LQH
You are connected to the transferred call and the
[DN] or Line LED lights steady.
...or press the flashing
[DN] or /LQH if your
telephone has the Auto
Hold feature
The existing call is placed on hold and you are
connected to the transferred call. The [DN] or
Line LED lights steady (See your System
Administrator to find out if you have Auto Hold).
...or press the ringing
[DN] or /LQH to end the
current call and answer
the next call.
This disconnects the current call and then
connects you to the transferred call. The [DN] or
Line LED remains steady.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Direct Station Selection Buttons (Hotline)
...or hang up and the
camped-on call rings your
station. Then press a
[DN], /LQH
The existing call is disconnected. The camped-on
line rings your telephone and the Line LED
flashes at the incoming call rate.
...or press 7$/..
Direct Station Selection Buttons (Hotline)
This optional feature enables you to connect directly to another station [PDN] by
pressing a Direct Station Selection '66button. The button’s LED shows status (idle/
busy). If connected to a CO Line, press this button to put the outside party on hold.
Transfer the call as you would normally, by voice announcing or camping on by
hanging up or by pressing the 5HOHDVH DQG $QV button.
The station could be busy on its Primary [DN], Secondary [DN], a Phantom [DN], a
CO Line or in Do Not Disturb mode if the DSS LED is lit. If a station is idle but other
stations are using all of the station’s [PDN] buttons, the station ['66] button lights
busy.
Do Not Disturb (DND)
If your station is in the DND mode, internal and external calls do not ring your station;
calls cannot be transferred to it and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode.
Note
You can press $OHUW6LJQDO button from your “alert partner” telephone to
override DND and signal your telephone. Also, telephones with the DND
override feature can call and ring your telephone when it is in the DND mode.
DND and or Alert Signal must be programmed on the telephone )~)
buttons.
Strata DKT2004-CT Cordless Digital Telephone 9/00
57
Features
Door Lock
➤ To activate/deactivate DND
➤ Press 'R1RW'LVWXUE.
The LED lights steady in DND mode.
...or press it again to toggle
the feature off.
Notes
●
●
●
Pressing 'R1RW'LVWXUE while a call is ringing at your station silences the
ringing.
Calls forward from your station if it is set for Call Forward-Busy or Call
Forward-Busy/No Answer while in the DND mode.
Some stations may be programmed to override DND.
Door Lock
Your telephone may have an 8QORFN'RRU button(s), which unlocks a door lock
when pressed. You may use the following to record the locations of each door.
8QORFN'RRU_____________________
8QORFN'RRU_____________________
8QORFN'RRU_____________________
8QORFN'RRU_____________________
8QORFN'RRU_____________________
➤ To unlock a door lock
➤ Press the corresponding
button (8QORFN'RRU
a).
58
The door unlocks for three or six seconds when
you press the button, depending on system
programming. The Unlock Door LED turns on
for the amount of time the door is unlocked.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Door Telephone
Door Telephone
Door phones can be used to call digital and electronic telephones selected in system
programming. You can call a door telephone and monitor the area surrounding the
door telephone.
➤ To answer a door telephone call
1. Press 7$/..
If you lift the handset while the door telephone is
still ringing, your [DN] LED lights steady and
you are connected to the door telephone.
2. Dial the door telephone
[DN] if not connected yet.
3. Hang up when the call is
completed.
➤ To pick up door telephone calls that are ringing at a station other than yours
1. Press a [DN] + .
You hear a distinctive ringing tone. Your
telephone rings five times or only once,
depending on system programming.
Strata DKT2004-CT Cordless Digital Telephone 9/00
59
Features
ISDN Outgoing Calling
➤ To call/monitor a door telephone
1. Press a [DN].
You hear dial tone and the LED lights steady.
2. Dial the [DN] for the
desired door location.
[DN]
[DN]
#151 Location_________________
#157 Location___________________
#152 Location_________________
#158 Location___________________
#153 Location_________________
#159 Location___________________
#154 Location_________________
#161 Location___________________
#155 Location_________________
#162 Location___________________
#156 Location_________________
#162 Location___________________
Hang up when the call is
completed or when you are
finished monitoring.
ISDN Outgoing Calling
This feature enables you to make outgoing call using an Integrated Services Digital
Network (ISDN) trunk, provided that you are connected to a Strata DK424i or DK424
system with Release 4.0, or higher, software and that you subscribe to ISDN lines.
ISDN trunks offer faster call connection setup, and they also provide more connection
circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by
you initiating the ISDN “Start” sequence. The method depends on your system’s
programming. See your System Administrator to determine the method.
60
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
LCD Name/Number Display
➤ To make an outgoing call to an ISDN trunk
1. Access an outside
CO line
2. Dial the number.
3. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires.
Subaddress
Subaddress digits may be required for dialing another department, or to send a call to
equipment, such as a printer. If you need to enter subaddress digits, follow these
instructions:
➤ To make an outgoing call with a subaddress to an ISDN trunk
1. Access an outside
CO line
2. Dial the number.
3. Press 6XE.
The 6XE button informs the system that the following
digits are the subaddress.
4. Enter the
subaddress.
5. Press 6WDUW.
The dialed digits will not be sent until you press this
button or until the timer expires.
LCD Name/Number Display
This feature enables you to use your telephone to store a title (such as your name,
telephone number, location, etc.) in system memory. This title (e.g., LOBBY) displays
on your station’s LCD while it is idle, and it appears at other stations’ LCDs when
they are called from your station. Your name displays on other telephone LCDs when
they are used to call your telephone.
Strata DKT2004-CT Cordless Digital Telephone 9/00
61
Features
LCD Name/Number Display
Name display information for non-LCD telephones or voice mail/auto attendant
devices can be stored from station 200. When name/number is recorded for non-LCD
telephones or other devices, their name/number is displayed on LCD telephones when
called.
➤ To activate name/number information
1. Press 7$/. + .
Current information appears on the display after
the call is released.
2. Press 7$/..
The new information
is stored and appears
on the display. For
example, if the name
is “TOSHIBA EXT.
200”, that appears on
the display.
TOSHIBA
EXT. 200
1203
➤ To clear name/number display
1. Press 7$/. + .
You hear a confirmation tone, then a busy tone.
2. Press 7$/..
When a user name is set, your title appears on the
LCD during direct, forwarded, and hunted calls.
On override or OCA calls, the LCD does not
display the title.
A name is displaced
by Message and Call
Forward settings if
they are set.
NO. 200
1204
3. Press a [DN] + to
redisplay a name after it
has been cleared.
62
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Messaging
Messaging
Calling Station Messaging
You can set a message that appears on the LCD of telephones that call your telephone
by following the instructions on the left.
➤ To create an LCD message for telephones that call you
1. Press /&'0VJ
6HOHFW
...or press a [PDN] +
.
2. Dial the number of the
message you want.
Personal message (10~19) an system message
(60~99). The selected message is displayed.
3. Press /&'0VJ
The LCD Msg Select LED lights continuously, and
the selected message is set. The message is sent to
LCD telephones that call your telephone.
6HOHFW
...or 6SNU.
Cancelling a Calling Station Message
➤ To cancel a message that has been set at your station
➤ Press /&'0VJ
The LCD Msg Select LED goes out.
6HOHFW
...or press a [PDN] +
The LED lights.
...or press 6SNU.
The LED goes out. A personal message (10~19)
remains stored in memory.
Strata DKT2004-CT Cordless Digital Telephone 9/00
63
Features
Message Waiting
Message Waiting
If you call a station [DN] and it is busy or its user does not answer, you can leave a
message waiting indication by pressing the 0VJ button. The Msg LED at the called
station flashes after you press the button. The user can call you back by pushing the
0VJ button with the flashing LED. (Voice mail devices, as well as people, can leave
message waiting indications.)
All telephones have a fixed 0VJ button/LED for receiving/retrieving messages left by
callers that called the [PDN]. Telephones that own [PhDNs] can also have flexible
message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving messages left by
callers.
Each Message Waiting indication can accept up to four MW indications at each [DN]
or [PhDN] at one time. One of the indications for each [DN] is reserved for the
Message Center set in system programming.
➤ To answer a Message Waiting
1. Press 0VJ when the Msg
LED is flashing red. If
there is no answer, hang up
and try at a later time.
Your telephone rings the station or voice mail
device that set the indication. If there is no
answer, the LED continues to flash.
2. Press 7$/. after
receiving the message to
terminate the call.
Voice mail devices may cancel the indication after
a short delay.
3. Repeat the Steps to retrieve
additional messages.
The Msg LED flashes if you have more messages.
The called party must answer—by either going off-hook or by pressing the 6SNU
button—for the indication to be cancelled automatically.
➤ To cancel Message Waiting
➤ Press 0VJ to answer
64
The Msgindication is cancelled when the called
party answers.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Message Waiting
...or press 7$/. + .
The Msg indication cancels without calling the
telephone or VM device which set the Msg
indication on your telephone.
➤ To set a Message Waiting light on another telephone
1. Press a [DN] and dial a
[PDN] or a [PhDN].
You hear ringback tone or busy tone.
2. Press 0VJor press while listening to the
ringback or busy tone.
The Msg LED associated with the dialed number
flashes at the called telephone. The Msg LED
lights steady at your telephone.
●
●
If you dialed a [PDN], the LED of the fixed
0VJ button flashes.
If you dialed a [PhDN] and that station has a
0: button specifically associated with the
[PhDN], then that button’s[PhDN/MW]
LED flashes. If the called station does not
have a [PhDN/MW] button, then dial the
[PDN] to leave a message.
3. Press 7$/..
The Msg LED continues to flash at the called
telephone, until the called party retrieves the
message by pressing the Flashing (fixed) 0VJ
button or the [PhDN/MW]. After setting a
message waiting indication on another telephone,
the Msg LED turns off at your station after you
press 7$/..
➤ To cancel a Message Waiting light on the other telephone set from your telephone
1. Dial the station number on
which you left the
indication.
2. Press 0VJ twice or press
twice.
Strata DKT2004-CT Cordless Digital Telephone 9/00
65
Features
Message Waiting
[PhDN/MW] Message Waiting
To use this feature, your telephone must be programmed for both [PhDNs] and
Message Waiting (0:) buttons.
Your telephone has one built-in Message Waiting (0VJ) button that works with your
[PDN] (see Message Waiting for a detailed explanation of this feature.).
➤ To set a Message Waiting indication for a [PhDN/MW]
➤ Follow the same procedure used to set a message light on another telephone.
➤ To respond to [PhDN/MW]
1. Press the [PhDN/MW]
indicated by the flashing
red LED.
Your telephone rings the station or voice mail
device that left the message. (The LED on your
telephone continues to flash.)
...or answer a message by
pressing 7$/..If there is
no answer, hang up and try
at a later time.
2. Press 7$/. after
receiving the message.
If you have more than one message waiting
indication from different sources, the red LED
continues to flash, after you answer the first
message.
3. Repeat Steps 1 and 2 to
answer the next messages.
➤ To cancel Message Waiting set on a [PhDN/MW]
A flashing [PhDN/MW] indicates that there is a message waiting on that button;
however, if you have listened to that message (which should turn the LED off) or if for
some reason you wish to turn it off, you can follow the steps below to turn it off.
66
1. Press the [PhDN]
associated with the
flashing.
You hear a steady dial tone and the[PhDN] LED
lights steady.
2. Enter .
The dial tone stops.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Off-hook Call Announce (OCA)
3. Press 7$/..
The flashing red Message Waiting LED stops,
indicating that the message has been canceled.
Off-hook Call Announce (OCA)
This feature enables you to call and speak through either the handset or the speaker of
an off-hook, busy digital telephone. There are two kinds of OCA:
♦
Handset Off-hook Call Announce (HS-OCA)–enables an announcement to be
made through the handset. No special hardware is required.
♦
Speaker Off-hook Call Announce (SP-OCA)–enables an announcement to be
made through the speaker. The called telephone must be equipped with optional
hardware.
Activating Off-hook Announce (OCA)
If your system programming is set for automatic OCA, you are connected as an OCA
call immediately; otherwise, when you hear busy tone, you must press .
If your system is set for Tone Signaling, you hear ringback tone and must press to
OCA. If you hear busy tone after pressing , press to activate OCA. If you hear busy
tone, press (you hear ringback tone, then press to OCA).
Handset Off-hook Call Announce (HS-OCA) Calling
➤ To make an HS-OCA call with Voice First Signaling
1. Press 7$/..
You hear a single tone and are be able to talk to the
station if your station is programmed for automatic
HS-OCA operation.
2. Call the desired
station.
Strata DKT2004-CT Cordless Digital Telephone 9/00
67
Features
Off-hook Call Announce (OCA)
3. Speak to the called
party if you hear
silence
Note
Your station must be programmed to
override DND to OCA a DND station.
4. ...or press if you hear
busy tone.
5. Press to speak to the
called station if your
station is not
programmed for
automatic HS-OCA
operation and if you
hear DND busy tone.
➤ To make an HS-OCA call with Tone Signaling
1. Press 7$/. and call
the desired station.
2. Press or to
speak to the called
station.
If you receive busy tone after pressing , the called
station is either busy on a speakerphone call or does
not have the OCA option set in system programming.
Either condition blocks OCA.
3. Press if you receive
busy tone. Then press
to OCA
You hear ring tone.
...or if you receive ring
tone, press to OCA
(you may hear busy
tone), then press to
OCA.
68
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Off-hook Call Announce (OCA)
Speaker Off-hook Call Announce (SP-OCA)
This feature enables you to call and speak through the speaker of an off-hook, busy
digital telephone.
➤ To make an SP-OCA call with Voice First Signaling
1. Press 7$/. and call
the desired station.
You hear a single tone and can to talk to the station if
your station is programmed for automatic SP-OCA
operation.
2. Speak to the called
party
...or press (if a busy
tone is heard or your
station is not
programmed for
automatic SP-OCA
operation, you must
press to speak to the
called station).
➤ To dial an SP-OCA call with Tone Signaling
1. Press 7$/. and call
the desired station.
2. If you receive busy or
ring tone, press .
If you receive busy tone after pressing , the called
telephone is either busy on a speakerphone call or
does not have the OCA option set in system
programming.
3. Speak to the called
station.
Strata DKT2004-CT Cordless Digital Telephone 9/00
69
Features
Override Calls
Override Calls
Busy Override enables you to send a muted ring tone to a busy station to indicate that
a call is waiting and DND Override lets you send a tone to an idle or busy station in
the DND mode to indicate that a call is coming in. You can enter an established
conversation with Executive Override.
Busy Override
➤ To initiate a Busy Override signal
➤ Press after reaching
a busy station
A tone is heard at the busy station, indicating that a
call is waiting.
...or for Off-hook Call Announce activation:
...or press .
●
●
If your station is equipped for manual Off-hook
Call Announce, pressing (with Voice First
Signaling) or
(with Tone Signaling) makes an Off-hook
Call Announce call to that station.
If your station is equipped with Automatic Offhook Call Announce and the called station is able
to receive OCA, you do not receive a busy tone
and you may converse with the called party after
dialing the station number.
DND Override
➤ To initiate a DND Override signal
➤ Press after reaching a
DND station.
A tone signal is heard at the DND station indicating
that a call is coming in.
Your station must be enabled in system programming to send a DND Override signal.
Also, a telephone can be enabled in system programming to block DND Override
from all other telephones.
70
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Page Announcements
Note
Privacy Override is blocked by DND. However, OCA is possible to DND
stations from stations that are allowed DND override.
Executive Override
➤ To initiate Executive Override
➤ After reaching a busy
station, press . Enter the
conversation.
An optional tone signal may be heard by the
called parties prior to your entering the
conversation.
Page Announcements
Station users can make page announcements to telephones and external speakers.
➤ To make a Page Announcement Automatic Busy Redial (ABR)
1. Press a [DN], and enter a
paging access code.
See “Access Codes” on
Page 90.
2. Use a a normal voice level
to make your
announcement, then repeat
it.
Each of the page access codes (including the
[PDN] button) can be stored on an 6' button.
3. Hang up.
Privacy On-Line
This option blocks a user at a station programmed with Privacy Override from
entering a line conversation by pressing a common /LQH button. Your station must be
assigned with the 3ULYDF\2Q/LQH button in system programming to activate this
Strata DKT2004-CT Cordless Digital Telephone 9/00
71
Features
Privacy On-Line
feature. The button does not block Busy Override or Executive Override. Busy and
Executive Override are described earlier in this guide.
➤ To make all lines on your station private
➤ Press .
The LED lights steady and station users cannot enter
line calls on your station by using Privacy Override.
➤ To cancel Privacy Override
This optional feature enables you to enter an established call on a private common
/LQH button. Up to two station users may enter an existing line-to-station call
(allowing up to three stations to be connected to a line). To access this feature, your
station must be assigned with Privacy Override in system programming, or the station
that is already connected to the line must be in the Privacy Release mode.
Important!
Privacy Override only operates on common /LQH buttons; it does not
operate on common [DN] buttons which are always private. See
“Conference Calls” which allow up to four parties to talk on a [DN]
button.
➤ To override Privacy On-Line
1. Press a busy /LQH
button.
The LED turns off and station users can enter line
calls on your station by using Privacy Override.
You are connected to the line and can participate in
the conversation.
Connected parties may hear an optional tone signal before you enter the conversation.
Note
72
Station users with a 3ULYDF\5HOHDVH button can allow stations to enter
their conversations on common /LQH buttons, even if the station entering the
conversation is not programmed for Privacy Override.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Privacy Release
Privacy Release
If you press the optional 3ULYDF\5HOHDVH button, any other station user can enter
your call on a private common /LQH button just by pressing /LQH on their telephone.
Your station must be assigned Privacy Release in system programming to activate this
feature. Up to two stations can enter an existing external call (allowing up to three
stations to be connected to a line).
Note
Privacy Release only applies to calls on common /LQH buttons; calls on
common (multi-appearing) [DN] button calls are always private and cannot
be accessed by more than one telephone, even if other telephones share a
common [DN].
➤ To activate Privacy Release
➤ Press 3ULYDF\
5HOHDVHwhile on a
line call.
The Privacy Release LED lights steady and the line
flashes at all appearances. Station users should be
able to enter your calls by pressing a common /LQH
button. Only one station can enter each time 3ULYDF\
5HOHDVH is pressed.
You must be on a line call to activate this feature. The
Privacy Release LED turns off when another station
has entered your external call.
➤ To deactivate Privacy Release
➤ Press 3ULYDF\
5HOHDVH again.
The Privacy Release LED turns off and station users
without Privacy Override cannot enter your calls by
pressing a common line. If you do not deactivate
Privacy Release while on the call, it turns off when
you hang up. Private lines deny station users access
to busy common /LQH buttons.
Strata DKT2004-CT Cordless Digital Telephone 9/00
73
Features
Release and Answer
Release and Answer
This feature enables you to automatically disconnect or transfer an active call and
answer a new call via the push of a button, instead of with the handset.
Notes
●
●
This feature requires that you are currently connected to an existing call.
Your telephone must have been programmed with the5HOHDVHDQG$QV
button.
➤ To release a call and answer another
➤ Press the 5HOHDVHDQG
$QV
...or press the &QI7UQ and
dial a “transfer-to”
destination. Then, press
The Line or [DN] LED flashes to indicate a new
incoming call while you are connected to the
existing call. You hear a muted, Busy Override or
Camp-on-busy tone. The original call is released
and you can answer the new call.
This transfers the original call and answers the
new call.
5HOHDVHDQG$QV
...or press a '66 button of
a “transfer-to” destination,
then press 5HOHDVHDQG
This transfers the original call and answers the
new call.
$QV.
Speed Dial
Speed Dial enables you to call a telephone number with a brief access code or an
optional feature button. Strata DK provides two types of Speed Dial numbers–Station
and System.
♦
74
Station Speed Dial numbers are assigned by individual station users to their own
station and can only be dialed at their station.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Speed Dial
♦
System Speed Dial numbers can only be assigned from attendant consoles or
station 200 (typically the System Administrator’s station), but they can be used by
other stations.
Your station times out to the idle mode if the following storage procedures are not
completed within one or three minutes. The time is set in system programming.
Storing Station Speed Dial Numbers
You can store personal telephone numbers on either Station Speed Dial buttons or
access codes. You can call the telephone number by either pressing the button or
dialing the access code.
Notes
●
●
●
Speed Dial number storage requires 5HGLDO and 6SHHG'LDO to be
programmed as flexible keys on the telephone.
Redial functions, only if assigned to an )~) function key on the cordless.
Using Speed Dial from the system works only if assigned to an )~)
function key or 6SHHG'LDO button deleted from all buttons (use ).
➤ To store a Station Speed Dial Number
1. Do not lift the handset.
2. Press 5HGLDO.
3. Press the 6' button you
wish to store the telephone
number on
...or press 6SHHG'LDO
and enter the code that
you want to store the
telephone number on.
6' buttons are assigned in system programming.
Station Speed Dial access codes are 10~49.
4. Enter the telephone
number (up to 20 digits).
Strata DKT2004-CT Cordless Digital Telephone 9/00
75
Features
Speed Dial
5. To store [DN] button
access, followed by a CO
Line access code before
the telephone number to
allow one-touch dialing of
telephone numbers, See
“Access Codes” on Page
90..
6. Press 5HGLDO.
The number is stored. The stored number is
dialed whenyou press 6', or 6SHHG'LDOand
the Speed Dial access code.
Repeat this procedure to
replace stored telephone
numbers with new ones. To
clear a Speed Dial entry,
repeat this procedure, skipping
Step 4.
Stored Station or System Speed Dial Calling
You can call stored Speed Dial numbers by pressing a button or by entering a Speed
Dial code. To store speed dial numbers, see the previous instructions. 6SHHG'LDO
and 6' buttons are assigned to stations in system programming.
➤ To call with a Speed Dial button
1. Access a line. (See
“Access Codes” on Page
90 for information on CO
Line buttons and access
codes.)
2. Press 6'.
76
The system dials the telephone number assigned
to the button.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Timed Reminders
➤ To call with a Speed Dial access code
1. Access a line. (See
“Access Codes” on Page
90 for information on CO
Line access codes.)
2. Press 6SHHG'LDO
Note
...or if your telephone
does not have the 6SHHG
'LDObutton.
3. Enter the Speed Dial code.
Speed Dial cannot appear on any button
position if the port that the cordless is
connected to uses as an access code.
Station Speed Dial codes are~; System
Speed Dial codes are ~or ~ (see
Appendix on Page 83 for additional Speed Dial
codes). The system automatically dials the
number assigned to the code.
Timed Reminders
You can set five separate reminders at your station. Your telephone sends a distinct
beep at the exact minute and hour you set for any of these reminders, either one time
or daily.
Note
This feature requires 5HGLDO to be programmed, or a flexible key.
➤ To enter a Timed Reminder
1. Press a [DN] and dial
~.
You have a choice of five different reminders.
Strata DKT2004-CT Cordless Digital Telephone 9/00
77
Features
Timed Reminders
2. Enter the desired time by
entering two digits for the
hour of the day (24 hour
format - HH) and two
digits for the minute
(MM).
Example for 8:03 PM,
enter 20 and then 03.
Desktop Display
B A C K A T 2 PM - C A L L
ME E T I NG F OR 3 PM
Cordless Display
BACK AT
2PM CALL
1205
3. Press for an every day
reminder, or for a
one-time reminder only.
4. Enter desired LCD
message number, station
number (~), system
code (~), or .
The first 16 characters only display when the
timed reminder calls back.
5. Press 5HGLDO.
The time is recorded in memory and a burst of
dial tone is received to confirm successful entry.
Example:
#
605HHMM162
#
60511031162
1206
Sets a message for 11:03 AM delivery; sends
Message #62 once.
➤ To cancel a Timed Reminder
1. Press a [DN], then dial
~ depending
on which reminder set you
wish to cancel.
Dial to cancel the reminder set for or dial to cancel the reminder set for
, etc.
Note
2. Press 5HGLDO.
78
You can only cancel one reminder at a
time.
The reminder is cancelled.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Toll Restriction Override
Toll Restriction Override
Stations can be individually restricted from making toll calls. Each station can be
allowed or denied specific area and office codes, long distance information calls,
international calls and/or operator-assisted calls. You can completely override Toll
Restriction at selected stations or you can change the station’s Toll Restriction class.
The station resumes its normal class at the conclusion of the call.
➤ To override/change Toll Restriction
1. Access an outgoing line
using a /LQH or [DN]
button.
You hear dial tone, and the Line LED flashes
steady.
See “Access Codes” on
Page 90 for Line Access
Codes or ask your System
Administrator for the
proper code to be used for
this type of call.
2. Press &QI7UQ+ .
You no longer hear dial tone.
3. Enter the four-digit Toll
Restriction Override
Code.
You hear dial tone. For security reasons, the
override codes are only available on a selected
basis. See your System Administrator.
4. Dial a telephone number.
Strata DKT2004-CT Cordless Digital Telephone 9/00
79
Features
Two (Tandem) Line Connection
Two (Tandem) Line Connection
Using a [DN] Button
This feature enables you to connect two lines, then drop out of the conversation.
➤ To connect two outside lines (using a [DN] button)
1. Press &QI7UQ while
talking to an external party
on a [DN] button.
You hear dial tone, the [DN] LED flashes at the
conference rate.
2. Dial a line access code and
then the external telephone
number of the other party
(see “Access Codes” on
Page 90).
Ask your System
Administrator for the
proper code to be used for
this type of call.
3. Press &QI7UQ after the
party answers.
Press [DN] and then &QI
7UQ to return to the
original call if you receive
a busy tone/no answer.
80
The [DN] LED lights steady and all parties are
conferenced.
You hear dial tone and the [DN] LED flashes at
the exclusive-hold rate.
4. Press &QI7UQ and
hang-up.
The [DN] LED continues to flash at the
exclusive-hold rate and the two lines are
connected. The LED turns off when the external
parties hang up.
5. Press 7$/..
If the public telephone company provides auto
disconnect, the connection may release
automatically when the parties hang up. If not,
the lines must be supervised to be disconnected.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Features
Two (Tandem) Line Connection
Using Line Buttons
This feature enables a station user to connect two lines, then drop out of the
conversation. Both /LQH buttons (or 3RROHG/LQH*US buttons) must appear on your
telephone to allow tandem connection to be established from your telephone.
➤ To connect two outside lines using the Line button
1. Press &QI7UQ while on a
line call.
After you press the button, you hear dial tone, the
Line LED flashes at the conference rate. The new
Line LED lights steady.
2. Press another /LQH button
and dial a telephone
number.
The Line LEDs light steady and all parties are
conferenced.
3. Press &QI7UQ after the
party answers.
...or return to the original
call if you receive a busy
tone/no answer by
pressing the original /LQH
button.
4. Press &QI7UQ.
You hear dial tone.
●
●
5. Press 7$/..
The Line LEDs flashes at the exclusive hold
rate and the LED lights steady.
Both Line LEDs continue to flash at the
exclusive hold rate and the two lines are
connected. The LED turns off.
If the public telephone company provides auto
disconnect, the connection may release
automatically when the parties hang up. If not,
the lines must be supervised to be disconnected
(See the previous “Supervision” instructions).
Strata DKT2004-CT Cordless Digital Telephone 9/00
81
Features
Two (Tandem) Line Connection
➤ To supervise a tandem call and release it
1. Press either a [DN] or
/LQH button.
You are connected to both lines and both Line
LEDs light steady.
2. Go back on-hook if the
parties have hung up
Both Line LEDs turn off and the connection is
released.
...or &QI7UQ and hang-up
if the parties are still
talking.
82
Strata DKT2004-CT Cordless Digital Telephone 9/00
Appendix
This appendix contains additional information for your cordless digital telephone. It is
divided into:
♦
Installing Optional Headset
♦
Troubleshooting
♦
Range and Performance
♦
Nine Simultaneous Conversation Channels
♦
Radio Interference
♦
Specifications
♦
Available Optional or Replacement Items
♦
Access Codes
Strata DKT2004-CT Cordless Digital Telephone 9/00
83
Appendix
Installing Optional Headset
Installing Optional Headset
The optional headset provides a hands-free option for the cordless digital telephone.
Only use headsets especially designed or modified for use with radio frequency
equipment. With the headset installed, you can use the belt clip to carry the handset
and conduct a conversation using the headset.
1. Open the cover over the headset jack.
2. Plug the headset in. No other settings are needed.
All feature operations remain
the same as using the handset.
When using the headset, the
handset earphone and
microphone are disconnected.
1162
84
Strata DKT2004-CT Cordless Digital Telephone 9/00
Appendix
Troubleshooting
Troubleshooting
If your cordless telephone is not performing to your expectations, try these
suggestions. If you are still unable to resolve the problems, contact your telephone
system administrator. Do not attempt to service this unit yourself. All service must be
done by qualified service personnel.
Problem
Suggestion
Make sure the AC adapter is plugged into the base unit and
wall outlet.
If the AC adapter is plugged into a wall outlet with a switch,
make sure the switch is turned on.
CHARGE LED does not come on
when handset is placed on base unit.
Make sure the handset is properly seated in the base unit.
Make sure the nickel-cadmium battery pack is properly
placed on the handset.
Make sure that the charging contacts on the handset and
base unit are clean.
Make sure that the base unit antenna is fully vertical.
Conversation interrupted frequently.
Move closer to the base unit.
Press 7$/. and get no dial tone.
Cannot configure the cordless digital
telephone.
Move closer to the base unit.
Check both ends of all telephone line cords for good
connections.
Make sure the AC adapter is plugged into the base unit and
wall outlet.
The nickel-cadmium battery may be weak. Charge the
battery pack for 8-10 hours.
Handset does not ring.
Check the Ringer Alert setting. It may be set to Ring Off.
Make sure the base unit antenna is fully vertical.
The handset may be too far away from the base unit.
Tone noise
Move cordless telephone to the right side of the DKT.
Other problems
Contact your telephone system administrator.
Strata DKT2004-CT Cordless Digital Telephone 9/00
85
Appendix
Range and Performance
Range and Performance
The cordless digital telephone is designed to operate up to 1.1 miles from the base in a
completely unrestricted test environment. Typically, ranges of 300 to 400 feet are
possible, depending upon the structure of the building the telephone is used in.
For optimum range and performance from your cordless digital telephone, try the
following options:
➤ Place the base units at least 3 to 6 feet away from the deskset; at least 3 feet from
metal structures; and at least 6 feet from computers, fax machines or other
electronic equipment.
➤ Use an AC outlet not associated with computer or electromagnetic equipment.
➤ Wherever possible, put the base units in the middle of the coverage area.
➤ Mount the base units high in the room, for maximum range.
➤ Locate 3 or less cordless telephones 12 feet apart.
➤ Locate 4 to 10 cordless telephones 20 feet apart.
86
Strata DKT2004-CT Cordless Digital Telephone 9/00
Appendix
Nine Simultaneous Conversation Channels
Nine Simultaneous Conversation Channels
The cordless digital telephone has nine operating channels available.
A common misconception is that this limits a customer to nine cordless phones. This
is not the case. Each cordless digital telephone can operate on any of the nine
channels. When you turn on a cordless digital telephone, the phone selects an
available channel within its’ range. In a given cordless range, nine simultaneous calls
can be made. In most businesses, it is unlikely that all nine channels will be in use at
the same time. Typically 20 to 30 phones can share the 9 channels.
Another factor is the distribution of the phones in a facility. If your cordless digital
telephones are disbursed throughout a facility, there should not be contention for
channels. If there are more than nine cordless digital telephones in one area and nine
users are using their cordless phones, a tenth user would not be able to connect at that
time.
Radio Interference
Radio interference may occasionally interrupt your conversations. When this happens,
remember that your unit is not defective. If these noises continue, and are too
distracting, move to a different location while you are talking on the telephone. (As
noted in the preceding Range section, you may need to move the base unit as well.) If
the situation persists, contact your telephone system administrator.
Strata DKT2004-CT Cordless Digital Telephone 9/00
87
Appendix
Specifications
Specifications
General
Frequency Control
Frequency Synthesizer
Modulation
MSK
Operating Temperature
-10° to 50° C
Base Unit
Receive/Transmit Frequency
903.20 to 924.95 MHz (9 channels)
Power Requirements
10VDC from supplied AC adapter
Size
Width
Depth
Height
Weight
Approximately 1 lb., 5 oz.
5.0 inches
7.5 inches
3.7 inches
Handset
88
Receive/Transmit Frequency
903.20 to 924.95 mHz (9 channels)
Power Requirements
Rechargeable Nickel-Cadmium battery pack
Size
Width
Depth
Height
Weight
Approximately. 10.5 oz. with battery
Battery
Capacity
Talk Mode
Standby Mode
2.125 inches
.875 inches
6.5 inches with antenna
400 mAh, 4.8V
2.5 hours (typical)
42 hours (typical)
Strata DKT2004-CT Cordless Digital Telephone 9/00
Appendix
Available Optional or Replacement Items
Available Optional or Replacement Items
Contact your telephone system administrator for the following optional accessories
and replacement parts.
5397
AC Adapter
400 mAh Battery
730 mAh Battery
Base Unit Wall Mount
User Guide
Belt Clip
Desktop/Wallmount Charger
Battery Backup
Strata DKT2004-CT Cordless Digital Telephone 9/00
Headset
89
Appendix
Access Codes
Access Codes
This section contains access codes for outside CO lines, Paging Group and Paging
Zone Codes, and Call Pickup Codes. It also contains Feature Access Codes and
instructions for programming them onto Speed Dial buttons.
Important!
The following table provides an overview of the Feature Access Codes
for various Toshiba business telephone systems. This table may not
cover all Feature Code entries. For example, “;;;” and “<<” in this
table are variable entries that may change with different Feature Access
Codes. Please see the relevant Digital Telephone User’s Guide to
specify the needed entry
Feature
Strata DK8 & DK16,
DK24/56/96
&RQI7UQ + +
;;;;;
&RQI7UQ + + ;;;;;
7$/. + + 7$/.
7$/. + + 7$/.
Automatic Busy Redial -- Set
&RQI7UQ + + 7$/.
&RQI7UQ + + 7$/.
Automatic Callback -- Cancel
7$/. + 7$/.
Call Forward - All Calls
7$/. + + ;;; +
7$/.
7$/. + + ;;; +
7$/.
Call Forward - Busy
7$/. + + ;;; +
7$/.
7$/. + + ;;; +
7$/.
Call Forward - Busy/No
Answer1
7$/. + + ;;; +
6SHHG'LDO + << + 7$/.
7$/. + + ;;; +
6SHHG'LDO + << + 7$/.
Call Forward - External
7$/. + + No. +
7$/.
³
7$/. + + ;;; +
6SHHG'LDO + << + 7$/.
7$/. + + ;;; +
6SHHG'LDO + << + 7$/.
Account Code
Automatic Busy Redial -Cancel
Call Forward - No Answer1
90
Strata DK14, DK40, DK16e,
DK424, DK280
Strata DKT2004-CT Cordless Digital Telephone 9/00
Appendix
Access Codes
Feature
Call Park
Call Park and Page
Call Park Retrieve
Strata DK14, DK40, DK16e,
DK424, DK280
&RQI7UQ + + /LQH +
7$/.
Strata DK8 & DK16,
DK24/56/96
&RQI7UQ + + /LQH +
7$/.
&RQI7UQ + + ;;;
+ 7$/.(Release 3)
&RQI7UQ + + ;;;
+ 3DJH(Release 3)
³
7$/. + 7$/. + 7$/. + + 7$/.
(Release 3)
7$/. + 7$/. + 7$/. +
(~)
7$/. + (~)
7$/. + 7$/. + 7$/. + (~)
³
Call Pickup - Own Group
7$/. + ³
Call Pickup - Ringing Line
7$/. + 7$/. + 7$/. + ;;;
7$/. + ;;;
7$/. + (~)
7$/. + (~)1
7$/. + ³
&RQI7UQ + &RQI7UQ + LCD Message Cancel
7$/. + + 7$/.
7$/. + + 7$/.
LCD Message Set
7$/. + + ;; +
7$/.
7$/. + + ;; + 7$/.
7$/. + + 7$/.
³
Call Pickup - External Page
Call Pickup - Held Line
Call Pickup - Int Pg, DoorPhone
Call Pickup - Other Groups
Call Pickup - Station
Door Phones
Emergency Page
Hook Flash
Message Waiting Cancel
Strata DKT2004-CT Cordless Digital Telephone 9/00
91
Appendix
Access Codes
Feature
Strata DK8 & DK16,
DK24/56/96
7$/. + 7$/. + 7$/. + (~)
7$/. + (~)
7$/. + 7$/. + 7$/. + (~)
7$/. + (~)
Speed Dial - Station
7$/. + (6SHHG'LDOor
) + (~)
7$/.+ (6SHHG'LDOor )
+ (~)
Speed Dial - System
7$/. + (6SHHG'LDOor
) + (~)or
(~)
7$/. + (6SHHG'LDOor )
+ (~)
Timed Reminder - Cancel
7$/. + (~) +
7$/.
7$/. + (~) +
7$/.
Timed Reminders
7$/. + (~) +
++00; + 7$/.
7$/. + (~) +
++00; + 7$/.
Toll Restr Override
&RQI7UQ + + ;;;;
+ No.
&RQI7UQ + + ;;;; +
No.
Trunk Access - LCR/General
7$/. + + No.
7$/. + + No.
Trunk Access - Line Groups
7$/. + (~) + No.
7$/. + (~) + No.
Trunk Access - Trunk Access
7$/. + (~)
+ No.
7$/. + (~) + No.
Voice Mail ID
7$/. + + +
;;; + 7$/.
7$/. + + + ;;;
+ 7$/.
Voice Mail Retrieval
7$/. + + +
;;; + 7$/.
7$/. + + + ;;;
+ 7$/.
Page Access - All Page
Page Access - External Zones
Page Access - Internal All
Page Access - Internal Pg Grps
92
Strata DK14, DK40, DK16e,
DK424, DK280
Strata DKT2004-CT Cordless Digital Telephone 9/00
Appendix
Access Codes
Notes
●
●
●
Call Forward No Answer and Call Forward Busy can only be activated when
Speed Dial is assigned to an )~) function key, or deleted from all buttons
(use ).
Redial functions only if assigned to an )~) function key on the cordless.
Using Speed Dial from the system will function only if assigned to an )~)
function key or Speed Dial key deleted from all buttons (use ).
Strata DKT2004-CT Cordless Digital Telephone 9/00
93
Appendix
CO Line Access Codes
CO Line Access Codes
CO lines are used when you dial an outside number. If your telephone does not have a
&2 or /LQH button, you can enter the appropriate code listed in Table 1 to access an
outside line.
You can also store the code on a 6' button for one-touch access. If you are storing a
CO line access code onto a Speed Dial code, enter before the CO access code (e.g.,
to store code , enter ).
In some systems, is used as a general group code or to access Least Cost Routing
(LCR). System users are required to dial in order to access an outside line. If you
press in a system programmed with LCR, you may not hear internal dial tone,
depending on system programming.
See your System Administrator for the code which applies to your telephone.
➤ To access a line
➤ Press [PDN] + CO Line Access Code.
Table 1
CO Line Access Codes
System
CO Line Access Codes
DK14
a or a
DK16e
a or a
DK40
a or a
DK424 (RCTUA)
a or a
DK424 (RCTUBA/BB)
a or a
DK424 (RCTUC/D)
a or a
DK424 (RCTUE/F)
a or a
Notes
94
♦
a
♦
a
access line groups 1~16, respectively.
access individual lines 1~200, respectively.
Strata DKT2004-CT Cordless Digital Telephone 9/00
Appendix
Feature Access Codes
Feature Access Codes
Refer to the list of codes on page 90.
Paging Group Codes
Your telephone can be assigned to page groups. Telephones can be a member of more
than one group and each group can have as many as 120 stations. Station users can
access each group separately by dialing an access code (Tables 2~3).
➤ To enter a paging group access code
➤ Press [PDN] + Access Code
Table 2
Paging Groups
Paging Group
Access Code
Paging Group
Access Code
Station Group A
Station Group E
Station Group B
Station Group F
Station Group C
Station Group G
Station Group D
Station Group H
Table 3
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
Paging
All Call, External Page Zone
DK14/DK40/DK424 (all processors)
Paging
All Call Page Zone
DK40/DK424 ((RCTUA, RCTUBA/BB, RCTUC/D)
Zone A
Zone C
Zone B
Zone D
Zone A
Zone E
Zone B
Zone F
DK424 (RCTUE/F)
Strata DKT2004-CT Cordless Digital Telephone 9/00
95
Appendix
Speed Dial Access Codes
Table 3
External Paging Zones (continued)
External Paging Zone
Access Code
External Paging Zone
Access Code
Zone C
Zone G
Zone D
Zone H
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the
size of your company’s telephone system. Check with your System Administrator to
find out which codes apply to your system.
Once you store a telephone number on any of the codes listed below, you can dial the
number by entering the code, such as or 6' + .
Table 4
Speed Dial Access Codes
Telephone System Size
Station
Speed Dial Codes
System
Speed Dial Codes
Small System
(DK14/DK16e/DK40/RCTUA)
a
a
Medium System
(RCTUBA/BB and RCTUC/D)
a
a
a
a
Large System
(RCTUE/F)
.
Table 5
Speed Dial Number Linking
System
DK14, DK16e, DK40, RCTUA
96
System Speed Dial Codes that can be Linked to
other Speed Dial Codes
a
RCTUBA/BB, RCTUC/D
a
RCTUE/F
a
Strata DKT2004-CT Cordless Digital Telephone 9/00
Index
A
access codes
CO Line, 94
speed dial, 96
account code calls, 40
account codes
verified, 42
voluntary, 41
alarm reset, 42
alert signaling, 42
answering
a transferred call, 54
calls, 34
attendant console, 39
auto preference, 7
auto redial, 42
automatic
busy redial, 71
callback, 39
hold, 38
B
base unit controls and functions, 5
battery, 12
charging extra packs, 13
extending life, 14
removing and charging, 12
Strata DKT2004-CT Cordless Digital Telephone 9/00
before you begin, 30
busy override, 70
C
call
attendant console, 39
hold, 37
other groups, 55
override, 70
park and page, 53
park orbits, 52
pickup, 57
stored station, 76
system speed dial, 76
within your group, 55
call forward, 46
all calls, 47
busy, 48
busy/no answer, 49
cancel, 50
external, 51
fixed, 52
no answer, 48
call transfer with camp-on, 34
calling station message, 63
cancelling, 63
chain dialing, 27
97
Index
D~P
CO line
button, 51, 76
queuing with automatic callback, 45
tandem connection, 77
CO Line access codes, 94
configuration, 15
D
dial
a stored number, 27
internal calls, 33
direct station selection buttons (hotline), 57
directed call pickup, 54
[DN] buttons, 80
do not disturb, 57
override, 70
door
lock, 58
telephone, 59
E
emergency calls to the attendant console, 39
emergency override of forced account
codes, 41
erase a stored number, 26
exclusive hold, 38
executive override, 71
F
feature access codes, 90
features, 6
forced account codes, 40
G
group pickup, 55
98
H
handset, 19, 21, 67
charging, 22
controls, 19
volume level, 19
I
installation, 7
installing optional headset, 84
ISDN
buttons, 33, 61
L
LCD
low battery indicator, 14
name/number display, 61
line buttons, 81
low battery symptoms, 14
M
memory, 21
message waiting, 57
messaging, 63
N
name⁄number display, 60
O
off-hook call announce
(HS-OCA), 67
(OCA), 64
optional or replacement items, 89
P
paging group codes, 95
phantom directory numbers, 47
[PhDN/MW] message waiting, 66
Strata DKT2004-CT Cordless Digital Telephone 9/00
Index
R~V
privacy
on-line, 71
release, 73
R
troubleshooting, 85
V
verified account codes, 42
voluntary account codes, 41
radio interference, 87
range, 86
release and answer, 74
ringer volume level, 20
S
simultaneous conversation channels, 87
speaker off-hook call announce
(SP-OCA), 69
specifications, 88
speed dial, 57
access codes, 96
SP-OCA
tone first signaling, 69
spread spectrum technology, 1
start (ISDN button), 33, 61
store
a number, 25
station speed dial numbers, 75
sub (subaddress ISDN button), 61
switching calls
to cordless digital telephone, 23
to desk telephone, 24
T
timed reminders, 77
toll restriction override, 79
tone/pulse dialing, 40
tone/voice first signaling, 77
transfer
a call, 34
an active call, 23
Strata DKT2004-CT Cordless Digital Telephone 9/00
99
">