Sony MDR-1000X Owner's manual

Sony MDR-1000X Owner's manual
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Use this manual if you encounter any problems, or have any questions.
Getting started
BLUETOOTH connection
What you can do with the BLUETOOTH function
How to make a wireless connection to BLUETOOTH devices
Supplied accessories
Checking the package contents
Putting the headset in the carrying case
About the supplied manuals
Features
What you can do with the headset
Parts and controls
Location and function of parts
About the indicator
Charging the headset
System requirements for battery charge using USB
Charging the headset
Available operating time
Checking the remaining battery charge
Voice guidance
About voice guidance
Making connections
One-touch connection (NFC) compatible Android devices
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1)
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Pairing and connecting with a computer (Windows Vista)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8/Windows 8.1)
Connecting to a paired computer (Windows 7)
Connecting to a paired computer (Windows Vista)
Other BLUETOOTH devices
Pairing and connecting with other BLUETOOTH devices
Connecting to a paired BLUETOOTH device
Multi point connection
Connecting the headset to both a music player and a smartphone or mobile phone
Connecting the headset to 2 Android smartphones
Connecting the headset to an Android smartphone and an iPhone
Headphone cable connection
Using the supplied headphone cable
Listening to music
Listening to music via a BLUETOOTH connection
Listening to music from a device connected via BLUETOOTH
Controlling the audio device (BLUETOOTH connection)
Disconnecting BLUETOOTH connection (after use)
Noise canceling function
Noise canceling function
Using the noise canceling function
About the Automatic AI noise canceling function
Optimizing the noise canceling function to suit the wearer (Personal NC Optimizer)
Sound quality mode
Switching the sound quality mode
Checking the sound quality mode
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Listening to ambient sound quickly (Quick Attention Mode)
Supported codecs
Supported codecs
Making phone calls
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting BLUETOOTH connection (after use)
Using the voice assist function (Siri)
Voice assist
Using the voice assist function (Siri)
Important information
Precautions
Precautions
What is BLUETOOTH wireless technology?
Trademarks
Trademarks
Support website
Customer support websites
Troubleshooting
Troubleshooting
What can I do to solve a problem?
Power
The headset is not turned on.
Charging
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone, iPad, or iPod touch.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently during playback.
The noise canceling effect is not sufficient.
Pairing
Pairing cannot be done.
One-touch connection (NFC)
Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC)
BLUETOOTH connection
Unable to make a BLUETOOTH connection
Distorted sound
The BLUETOOTH wireless communication range is short, or the sound skips.
The headset does not operate properly.
Phone calls
No voice from callers
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Table Of Contents
Help Guide MDR-1000X..................................................................................................................i
Getting started.................................................................................................................................i
BLUETOOTH connection................................................................................................................i
What you can do with the BLUETOOTH function.....................................................................1
How to make a wireless connection to BLUETOOTH devices.................................................2
Supplied accessories.......................................................................................................................i
Checking the package contents...............................................................................................3
Putting the headset in the carrying case..................................................................................4
About the supplied manuals.....................................................................................................5
Features...........................................................................................................................................i
What you can do with the headset...........................................................................................6
Parts and controls...........................................................................................................................ii
Location and function of parts..................................................................................................8
About the indicator..................................................................................................................10
Charging the headset......................................................................................................................ii
System requirements for battery charge using USB..............................................................13
Charging the headset.............................................................................................................14
Available operating time.........................................................................................................16
Checking the remaining battery charge..................................................................................17
Voice guidance...............................................................................................................................ii
About voice guidance.............................................................................................................19
Making connections........................................................................................................................ii
One-touch connection (NFC) compatible Android devices.............................................................ii
One-touch connection (NFC) with a smartphone (Android 4.1 or later).................................20
One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and
less than Android 4.1).............................................................................................................22
Disconnecting the smartphone by one touch (NFC)...............................................................25
Switching the device by one touch (NFC)..............................................................................26
Android devices not compatible with one-touch connection (NFC)................................................ii
Pairing and connecting with an Android smartphone.............................................................27
Connecting to a paired Android smartphone..........................................................................30
iPhone (iOS devices)......................................................................................................................ii
Pairing and connecting with an iPhone..................................................................................33
Connecting to a paired iPhone...............................................................................................36
Computers......................................................................................................................................ii
Pairing and connecting with a computer (Windows 10)..........................................................38
Pairing and connecting with a computer (Windows 8/Windows 8.1)......................................42
Pairing and connecting with a computer (Windows 7)............................................................45
TOC-1
Pairing and connecting with a computer (Windows Vista)......................................................48
Connecting to a paired computer (Windows 10)....................................................................51
Connecting to a paired computer (Windows 8/Windows 8.1).................................................54
Connecting to a paired computer (Windows 7)......................................................................58
Connecting to a paired computer (Windows Vista)................................................................61
Other BLUETOOTH devices..........................................................................................................iii
Pairing and connecting with other BLUETOOTH devices......................................................64
Connecting to a paired BLUETOOTH device.........................................................................66
Multi point connection....................................................................................................................iii
Connecting the headset to both a music player and a smartphone or mobile
phone......................................................................................................................................68
Connecting the headset to 2 Android smartphones...............................................................69
Connecting the headset to an Android smartphone and an iPhone.......................................71
Headphone cable connection.........................................................................................................iii
Using the supplied headphone cable.....................................................................................73
Listening to music..........................................................................................................................iii
Listening to music via a BLUETOOTH connection........................................................................iii
Listening to music from a device connected via BLUETOOTH..............................................74
Controlling the audio device (BLUETOOTH connection).......................................................77
Disconnecting BLUETOOTH connection (after use)..............................................................80
Noise canceling function................................................................................................................iii
Noise canceling function.........................................................................................................81
Using the noise canceling function.........................................................................................82
About the Automatic AI noise canceling function...................................................................84
Optimizing the noise canceling function to suit the wearer (Personal NC
Optimizer)...............................................................................................................................85
Sound quality mode.......................................................................................................................iii
Switching the sound quality mode..........................................................................................87
Checking the sound quality mode..........................................................................................89
Listening to ambient sound............................................................................................................iii
Listening to ambient sound during music playback (Ambient Sound Mode)..........................90
Listening to ambient sound quickly (Quick Attention Mode)...................................................91
Supported codecs..........................................................................................................................iii
Supported codecs...................................................................................................................93
Making phone calls........................................................................................................................iv
Receiving a call......................................................................................................................94
Making a call...........................................................................................................................97
Functions for a phone call....................................................................................................100
Disconnecting BLUETOOTH connection (after use)..............................................................80
Using the voice assist function (Siri)...........................................................................................102
TOC-2
Voice assist....................................................................................................................................iv
Using the voice assist function (Siri).....................................................................................102
Important information.....................................................................................................................iv
Precautions....................................................................................................................................iv
Precautions...........................................................................................................................103
What is BLUETOOTH wireless technology?........................................................................104
Trademarks....................................................................................................................................iv
Trademarks..........................................................................................................................106
Support website.............................................................................................................................iv
Customer support websites..................................................................................................107
Troubleshooting.............................................................................................................................iv
What can I do to solve a problem?.......................................................................................108
Power.............................................................................................................................................iv
The headset is not turned on................................................................................................109
Charging........................................................................................................................................iv
Charging cannot be done.....................................................................................................110
Charging time is too long......................................................................................................111
The headset cannot be recognized by a computer..............................................................112
The remaining battery charge of the headset is not displayed on the screen
of an iPhone, iPad, or iPod touch.........................................................................................113
Sound.............................................................................................................................................v
No sound..............................................................................................................................114
Low sound level....................................................................................................................115
Low sound quality.................................................................................................................116
Sound skips frequently during playback...............................................................................117
The noise canceling effect is not sufficient...........................................................................118
Pairing.............................................................................................................................................v
Pairing cannot be done.........................................................................................................119
One-touch connection (NFC)..........................................................................................................v
Unable to connect the headset to a BLUETOOTH device with one-touch
connection (NFC).................................................................................................................120
BLUETOOTH connection...............................................................................................................v
Unable to make a BLUETOOTH connection........................................................................121
Distorted sound....................................................................................................................122
The BLUETOOTH wireless communication range is short, or the sound skips...................123
The headset does not operate properly................................................................................124
Phone calls.....................................................................................................................................v
No voice from callers............................................................................................................125
Low voice from callers..........................................................................................................126
Resetting or initializing the headset................................................................................................v
TOC-3
Resetting the headset...........................................................................................................127
Initializing the headset to restore factory settings.................................................................128
TOC-4
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
What you can do with the BLUETOOTH function
The headset uses BLUETOOTH wireless technology, allowing you to listen to music or make phone calls wirelessly.
Listening to music
You can receive audio signals from a smartphone, mobile phone, or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
How to make a wireless connection to BLUETOOTH devices
You can enjoy music and hands-free calling with the headset wirelessly by using your device’s BLUETOOTH function.
When connecting a device for the first time via BLUETOOTH, device registration (pairing) is needed.
Device registration (pairing)
The operation to register a device to be connected is called device registration (pairing).
If the device to be connected does not support the one-touch connection (NFC), operate the headset and the device to perform
device registration (pairing).
If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a
BLUETOOTH connection.
Connecting the headset to a registered (paired) device
When the device is registered, it is not necessary to register it again. Connect to it with an appropriate method.
For details, see “Making connections.”
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Checking the package contents
After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset (1)
Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1)
Headphone cable (approx. 1.5 m (59 1/8 in.)) (1)
Carrying case (1)
Plug adapter for airplane (1)
Reference Guide (1)
Operating Instructions (1)
Other documents (1 set) (*)
*
May not be supplied in some countries or regions.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Putting the headset in the carrying case
When finished using the headset, fold it and put it in the supplied carrying case as shown below.
To store the plug adapter for airplane
Put the plug adapter for airplane in the holder in the carrying case as shown below.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
About the supplied manuals
The following three manuals come with the headset.
Help Guide (this data)
Operation manual on the Web, which can be accessed by a PC or smartphone, provides the detailed information on how to use
the headset and troubleshooting, etc.
Operating Instructions (enclosed paper)
Provides basic information on how to connect or use the headset.
Reference Guide (enclosed paper)
Provides precautions and specifications.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
What you can do with the headset
Personal NC Optimizer tailors the noise-canceling performance perfectly for you
The headphones optimize the performance of noise canceling for you by analyzing the shape of your head and wearing style. The
perfect personalized noise-canceling gives you the silence that you’ve never experienced.
Ambient Sound Mode opens your ears (*1)
Ambient Sound Mode allows you to hear the ambient sounds around you by using the built-in microphones, even as you listen to
the music. There are two modes, Normal mode: you can hear the ambient sounds like you don’t wear the headphones, Voice
mode: you can notice voice and announcement around you with unnecessary noise cancellation.
Quick Attention: simple operation, quick to communicate around you
Covering and holding the entire surface of touch sensor control panel, the headphones import all ambient sounds and turn down
the music volume automatically. You can react announcement and conversation quickly without removing the headphones.
DSEE HX upscales your existing music to near high-resolution sound quality (*2)
SBC / AAC / Qualcomm® aptX™ / LDAC™ Codec supported
LDAC allows you to enjoy high-resolution audio content in exceptional sound quality near to high-resolution audio with
BLUETOOTH connection (*3)
High-Resolution Audio compatible
You can enjoy High-Resolution Audio by using the included headphone cable and turning on the power, and you can also listen to
the music with the cable even if the battery runs out.
Touch sensor control panel for easy operation and activating smartphone’s voice assistant
(*4)
Swivel folding design makes travel easy
One-touch connection with Near Field Communication (NFC)
Voice guidance
The Ambient Sound Mode allows you to hear the ambient sound around you, but it may not enable all of the ambient sound to be audible. When you
play music loudly or depending on the surroundings, you may not hear the ambient sound.
*2 Activated only when connecting using codecs other than LDAC with a BLUETOOTH connection.
*3 When transmitting High-Resolution Audio in 990 kbps.
*4 You will no longer be able to use the touch sensor in case of turning off the unit. The remote control operation and volume adjustment for playing music
can be operated only with a BLUETOOTH connection.
*1
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Location and function of parts
1. L mark
2. Tactile dot
3.
4.
5.
6.
7.
8.
9.
10
11.
12.
.
13
14.
The left unit has a tactile dot.
Built-in antenna
A BLUETOOTH antenna is built into the headset.
N-mark
left unit
Slider
Slide to adjust the length of the headband.
Headband
Microphone
Picks up the sound of your voice when talking on the phone.
R mark
right unit
Touch sensor
Indicator (yellow)
Shows the Ambient Sound Mode status.
AMBIENT SOUND button
Indicator (green)
8
. Shows the noise canceling status.
15 NC (noise canceling) button
16. Indicator (blue/red)
. Lights up in red or blue to indicate the power or communication status of the headset.
(power) button
17
Indicator
(red)
18.
Lights
up
in red during charging.
.
19 Micro-USB port
. Connect a computer to this port with the supplied micro-USB cable to charge the headset.
20 INPUT jack
. Connect a music player, etc. to this jack by using the supplied headphone cable. Make sure that you insert the plug of the
music player until it clicks. Otherwise, you may not hear the sound normally.
Related Topic
About the indicator
Checking the remaining battery charge
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
About the indicator
The indicator flashes in red or blue to indicate various statuses.
: Turns on in blue/
: Turns on in red/
Indicator (blue/red) on the
: Turns on in green/
: Turns on in yellow/-: Turns off
button
Turning on
When turning on the headset by pressing and holding the
-
button for about 2 seconds when the headset is turned off.
(flashes two times)
Turning off
When turning off the headset by pressing and holding the
button for about 2 seconds when the headset is turned on.
(lights for about two seconds)
BLUETOOTH status indication
Pairing mode
(Pressing and holding the
Not connected
----
button for about 7 seconds when the headset is turned off)
(one-second intervals)
Connection process completed
(flashes quickly for about five seconds)
Connected
- - - (about five-second interval) --Incoming call
Sound quality mode indication
Priority on sound quality
--Priority on stable connection
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For details, refer to “Switching the sound quality mode.”
Remaining battery charge indication
High
--
--
Medium
-Low (needs to charge)
For details, refer to “Checking the remaining battery charge.”
Other
Initialization completed
For details, refer to “Initializing the headset to restore factory settings.”
Indicator (red) next to the micro-USB port
While charging
Indicator (green) on the NC button
Noise canceling function
Noise canceling on
Noise canceling off
---- ---Personal NC Optimizer on
- - - - For details, refer to “Noise canceling function.”
Indicator (yellow) on the AMBIENT SOUND button
Ambient Sound Mode
Normal mode
Voice mode
---- ---Quick Attention Mode
- - - - For details, refer to “Listening to ambient sound.”
Hint
When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
System requirements for battery charge using USB
The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time.
Personal Computer with pre-installed with any of the following operating systems and USB port:
When using Windows®
Windows® 10 Home / Windows® 10 Pro
Windows® 8.1 / Windows® 8.1 Pro
Windows® 8 / Windows® 8 Pro
Windows® 7 Home Basic / Home Premium / Professional / Ultimate
Windows Vista® (Service Pack 2 or later) Home Basic / Home Premium / Business / Ultimate / Media Center Edition 2005
When using Mac
Mac OS X (version 10.8 or later)
Note
Sony does not guarantee proper operation in all system environments.
When using Windows 8.1 update using Windows Update.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Charging the headset
The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable.
1
Connect the supplied micro-USB cable to the headset, and then connect the other end to a booted
computer.
Make sure that the indicator (red) lights up.
Charging is completed in about 4 hours (*) and the indicator (red) goes off automatically.
Time required for charging the empty battery to its full capacity.
*
Note
The headset cannot be operated (turning on, BLUETOOTH paring and connection, music playback, etc.) while charging or if kept connected to the
computer after charging is complete.
The noise canceling function cannot be used while charging or if kept connected to the computer after charging is complete.
If the headset detects a problem while charging due to following causes, the indicator (red) may turn off, although charging is not complete. In this
case, charge again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C(41 °F - 95 °F).
There is a problem with the battery.
If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge the headset. In this
case, do not disconnect the micro-USB cable from the headset: wait a few minutes until the indicator (red) lights up.
If the headset is not used for a long time, the battery may be quickly depleted, however, after a few recharges, the battery life will improve.
If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement
of the rechargeable battery.
Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the
sun.
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If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly. Check the setting of the
computer before charging. The indicator (red) will go off automatically if the computer enters into hibernation mode. Charge the headset again in
this case.
Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection,
such as via a USB hub.
Hint
You can use the headset by connecting the supplied headphone cable, even while charging the headset.
If charging starts while the headset is turned on, the headset will turn off automatically.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Available operating time
The available operating times of the headset on a fully-charged battery are as follows:
Wireless connection
Music Playback time [SBC/AAC/aptX/LDAC]: Max. 20 hours (NC ON, Ambient Sound Mode)/Max. 22 hours (NC OFF)
Communication time: Max. 24 hours (NC ON, Ambient Sound Mode)/Max. 26 hours (NC OFF)
Standby time: Max. 34 hours (NC ON, Ambient Sound Mode)/Max. 120 hours (NC OFF)
This headset can be used for about 6 hours after 1 hour charging.
Wired connection (Power on): Max. 30 hours (NC ON, Ambient Sound Mode)/Max. 36 hours (NC OFF)
Note
Usage hours may be shorter depending on the Codec and the conditions of use.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Checking the remaining battery charge
You can check the remaining battery charge of the rechargeable battery.
When you turn on the headset by pressing the
button, the indicator (blue) flashes two times, then the indicator (red) flashes.
You can check the remaining battery charge by the number of times the indicator (red) flashes.
button will cause the indicator
You can also check the remaining battery charge when the headset is turned on. Pressing the
to flash and show the remaining battery charge. You also hear voice guidance of the remaining battery charge.
3 times
--: High “Battery level high”
-: Medium “Battery level medium”
2 times
1 time : Low (needs to charge) “Battery level low”
When the battery is almost empty
The indicator turns red. When the battery becomes empty, the headset sounds a warning beep, you hear voice guidance “Please
recharge headset”, and the head set turns off automatically.
When you are using an iPhone, iPad, or iPod touch
When the headset is connected to an iPhone, iPad, or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile), it will
show an icon that indicates the remaining battery charge of the headset on the screen.
Compatible devices
iPhone, iPad, or iPod touch (iOS 5.0 or later) supporting Hands-free Profile (HFP)
iOS 7.0 or later
iOS 5.X / 6.X
A: Remaining battery charge of the headset
B: High
C: Medium
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D: Low (needs to charge)
Note
If you connect the headset to an iPhone, iPad or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery
charge will not be displayed correctly.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
About voice guidance
You hear voice guidance on the following situations via the headset.
When powering on: “Power on”
When powering off: “Power off”
When entering pairing mode: “BLUETOOTH pairing”
When establishing a BLUETOOTH connection: “BLUETOOTH connected”
When disconnecting a BLUETOOTH connection: “BLUETOOTH disconnected”
button when turned on: “Battery level high” / “Battery level
When checking the remaining battery charge by pressing the
medium” / “Battery level low”
When automatically turning off due to the low battery condition: “Please recharge headset”
When turning on the noise canceling function: “Noise canceling on”
When turning off the noise canceling function: “Noise canceling off”
When setting the Ambient Sound Mode to normal mode: “Ambient sound normal”
When setting the Ambient Sound Mode to voice mode: “Ambient sound voice”
When starting the Personal NC Optimizer: “Optimizer start”
When the Personal NC Optimizer is finished: “Optimizer finished”
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH
connection.
Compatible smartphones
NFC-compatible smartphones installed with Android 4.1 or later
NFC
NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices,
such as smartphones and IC tags. Thanks to the NFC function, data communication - for example, BLUETOOTH pairing can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-Mark symbol or location
designated on each device).
1
Unlock the screen of the smartphone if it is locked.
2
Select [Setting] — [More].
3
Set the NFC function to on.
* The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
4
Touch the headset with the smartphone.
Touch the smartphone on the N-Mark of the headset. Keep touching the headset with the smartphone until the
smartphone reacts.
Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone.
20
Follow the on-screen instructions to complete the pairing and connection.
When the headset is connected with the smartphone, the blue indicator starts flashing slowly. You hear voice guidance
“BLUETOOTH connected”.
To disconnect, touch the smartphone again.
To connect a paired smartphone, perform steps 2 and 3.
Hint
If you cannot connect the headset, try the following.
Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark of the headset.
If the smartphone is in a case, remove the case.
If you touch an NFC-compatible smartphone with the headset, the smartphone terminates BLUETOOTH connection with any current device, and
connects to the headset (One-touch connection switching).
Related Topic
How to make a wireless connection to BLUETOOTH devices
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Listening to music from a device connected via BLUETOOTH
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less
than Android 4.1)
By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH
connection.
Compatible smartphones
NFC-compatible smartphones with Android 2.3.3 up to Android 4.0.4 (excluding Android 3.x)
NFC
NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices,
such as smartphones and IC tags. Thanks to the NFC function, data communication - for example, BLUETOOTH pairing can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-Mark symbol or location
designated on each device).
1
Unlock the screen of the smartphone if it is locked.
2
Select [Setting] — [More].
3
Set the NFC function to on.
* The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
4
Download and install the app “NFC Easy Connect.”
If you have already downloaded the app, proceed to step 5.
“NFC Easy Connect” is a free Android app you can download from Google Play™.
Download the app by searching for “NFC Easy Connect” or access it by using the two-dimensional code. Fees may be
charged for downloading the app.
Access the following Web site:
22
https://play.google.com/store/apps/details?id=com.sony.easyconnect
The App may not be available in some countries and/or regions.
Use a two-dimensional code reader app.
5
Start the app “NFC Easy Connect” on the smartphone.
Make sure that the app screen is displayed on the smartphone.
6
Touch the headset with the smartphone.
Touch the smartphone on the N-Mark of the headset. Keep touching the headset with the smartphone until the
smartphone reacts.
Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone.
Follow the on-screen instructions to complete the pairing and connection.
When the headset is connected with the smartphone, the blue indicator starts flashing slowly. You hear voice guidance
“BLUETOOTH connected”.
To disconnect, touch the smartphone again.
To connect a paired smartphone, perform steps 5 and 6.
23
Hint
If you cannot connect the headset, try the following.
Start the app “NFC Easy Connect” on the smartphone, and move the smartphone slowly over the N-Mark of the headset.
If the smartphone is in a case, remove the case.
Make sure that the app “NFC Easy Connect” screen is displayed on the smartphone.
If you touch an NFC-compatible smartphone with the headset, the smartphone terminates BLUETOOTH connection with any current device, and
connects to the headset (One-touch connection switching).
Related Topic
How to make a wireless connection to BLUETOOTH devices
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Listening to music from a device connected via BLUETOOTH
4-595-263-11(1) Copyright 2016 Sony Corporation
24
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Disconnecting the smartphone by one touch (NFC)
You can disconnect the headset from the connected smartphone by touching the headset with it.
1
Unlock the screen of the smartphone if it is locked.
If you installed the app “NFC Easy Connect” in the smartphone, start the app “NFC Easy Connect.”
2
Touch the headset with the smartphone.
Touch the smartphone on the N-Mark of the headset. You hear voice guidance “BLUETOOTH disconnected”.
Note
After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To
button for about 2 seconds. You hear voice guidance “Power off”, the indicator (blue) goes
turn off the headset before that, press and hold the
off, then the headset turns off.
4-595-263-11(1) Copyright 2016 Sony Corporation
25
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Switching the device by one touch (NFC)
When the headset is connected with a BLUETOOTH device, if you touch an NFC-compatible smartphone on the headset, the
headset is connected with the smartphone that touched on the headset most recently (One-touch connection switching).
However, if you are talking on a BLUETOOTH mobile phone connected to the headset, you cannot switch the BLUETOOTH
connection by one touch.
When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFC-compatible
BLUETOOTH headset or BLUETOOTH speaker, the smartphone disconnects from the headset, and connects to the
BLUETOOTH device it touched.
Note
Unlock the screen of the smartphone if it is locked.
If you installed the app “NFC Easy Connect” in the smartphone, start the app “NFC Easy Connect.”
4-595-263-11(1) Copyright 2016 Sony Corporation
26
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Pairing and connecting with an Android smartphone
Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection.
You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Before you start pairing operation, make sure that:
The smartphone is placed within 1 m(3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the smartphone is on hand.
1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset
button for about 2 seconds when the headset is turned off. The headset
has no pairing information), press and hold the
enters pairing mode automatically.
When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the
button for about 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance
“BLUETOOTH pairing”.
2
Unlock the screen of the Android smartphone if it is locked.
3
Search for this headset on the smartphone.
1. Select [Setting] - [Bluetooth].
2. Touch [
] next to [Bluetooth] to turn on the BLUETOOTH function.
27
3. Touch [Bluetooth].
4
Touch [Search for devices].
5
Touch [MDR-1000X].
If passkey (*) input is required on the display of the smartphone, input “0000.”
The headset and the smartphone are paired with each other and connected. You hear voice guidance “BLUETOOTH
connected”.
If they are not connected, see “Connecting to a paired Android smartphone.”
If [MDR-1000X] does not appear on the display, try again from step 3.
*
A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Once BLUETOOTH devices are paired, there is no need to pair them again, except in the following cases:
28
Pairing information has been deleted after repair, etc.
The headset is already paired with 8 devices and another device is to be paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest
connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the BLUETOOTH device.
When the headset is initialized, all pairing information is deleted.
In this case, delete the pairing information of the headset from the BLUETOOTH device, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Related Topic
How to make a wireless connection to BLUETOOTH devices
Connecting to a paired Android smartphone
Listening to music from a device connected via BLUETOOTH
Initializing the headset to restore factory settings
4-595-263-11(1) Copyright 2016 Sony Corporation
29
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting to a paired Android smartphone
1
Unlock the screen of the Android smartphone if it is locked.
2
Turn on the headset.
Press and hold the
button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance
“BLUETOOTH connected”.
Check the connection status on the Android smartphone. If not connected, proceed to step 3.
3
Display the devices paired with the smartphone.
1. Select [Setting] - [Bluetooth].
2. Touch [
] next to [Bluetooth] to turn on the BLUETOOTH function.
30
3. Touch [Bluetooth].
4
Touch [MDR-1000X].
You hear voice guidance “BLUETOOTH connected”.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your smartphone.
If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the
headset is on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor lightly (about 0.4-second
interval).
Note
If the headset tries to make a connection with a previously connected BLUETOOTH device, you may not be able to connect to the device you
want to. If connection fails, terminate the BLUETOOTH connection from the device that was previously connected.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Pairing and connecting with an Android smartphone
Listening to music from a device connected via BLUETOOTH
4-595-263-11(1) Copyright 2016 Sony Corporation
31
32
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Pairing and connecting with an iPhone
Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection.
You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Before you start pairing operation, make sure that:
The iPhone is placed within 1 m(3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the iPhone is on hand.
1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset
button for about 2 seconds when the headset is turned off. The headset
has no pairing information), press and hold the
enters pairing mode automatically.
When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the
button for about 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance
“BLUETOOTH pairing”.
2
Unlock the screen of the iPhone if it is locked.
3
Select the BLUETOOTH setting on the iPhone.
1. Select [Settings].
2. Touch [Bluetooth].
33
3. Touch [
4
] to change it to [
] (turn on the BLUETOOTH function).
Touch [MDR-1000X].
If passkey (*) input is required on the display of the iPhone, input “0000.”
The headset and the iPhone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”.
If they are not connected, see “Connecting to a paired iPhone.”
If [MDR-1000X] does not appear on the display, try again from step 3.
A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”
*
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Once BLUETOOTH devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
The headset is already paired with 8 devices and another device is to be paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest
connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the BLUETOOTH device.
When the headset is initialized, all pairing information is deleted.
In this case, delete the pairing information of the headset from the BLUETOOTH device, and then pair them again.
34
If the pairing information was deleted by initializing the headset, etc., delete from your iPhone the pairing information for the headset, and then pair
them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Related Topic
How to make a wireless connection to BLUETOOTH devices
Connecting to a paired iPhone
Listening to music from a device connected via BLUETOOTH
Initializing the headset to restore factory settings
4-595-263-11(1) Copyright 2016 Sony Corporation
35
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting to a paired iPhone
1
Unlock the screen of the iPhone if it is locked.
2
Turn on the headset.
Press and hold the
button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance
“BLUETOOTH connected”.
Check the connection status on the iPhone. If not connected, proceed to step 3.
3
Display the devices paired with the iPhone.
1. Select [Settings].
2. Touch [Bluetooth].
36
3. Touch [
4
] to change it to [
] (turn on the BLUETOOTH function).
Touch [MDR-1000X].
You hear voice guidance “BLUETOOTH connected”.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is
on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor lightly (about 0.4-second interval).
Note
If the headset tries to make a connection with a previously connected BLUETOOTH device, you may not be able to connect to the device you
want to. If connection fails, terminate the BLUETOOTH connection from the device that was previously connected.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Pairing and connecting with an iPhone
Listening to music from a device connected via BLUETOOTH
4-595-263-11(1) Copyright 2016 Sony Corporation
37
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Pairing and connecting with a computer (Windows 10)
Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a
device with the headset to be able to make a BLUETOOTH connection for the first time.
Before you start pairing operation, make sure that:
Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
The computer is placed within 1 m(3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the computer is on hand.
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset
button for about 2 seconds when the headset is turned off. The headset
has no pairing information), press and hold the
enters pairing mode automatically.
When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the
button for about 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance
“BLUETOOTH pairing”.
2
Resume the computer from sleep mode.
3
Register the headset using the computer.
1. Click the [Start] button, then [Settings].
38
2. Click [Devices].
3. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function.
4. Select [MDR-1000X], then click [Pair].
39
If passkey (*) input is required on the display of the computer, input “0000.”
The headset and the computer are paired with each other and connected.
You hear voice guidance “BLUETOOTH connected”.
If they are not connected, refer to “Connecting to a paired computer (Windows 10).”
If [MDR-1000X] does not appear on the display, try again from step 3.
*
A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Once BLUETOOTH devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
The headset is already paired with 8 devices and another device is to be paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest
connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the BLUETOOTH device.
When the headset is initialized, all pairing information is deleted.
In this case, delete the pairing information of the headset from the BLUETOOTH device, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
To delete all pairing information, refer to “Initializing the headset to restore factory settings.”
Related Topic
How to make a wireless connection to BLUETOOTH devices
40
Connecting to a paired computer (Windows 10)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
Initializing the headset to restore factory settings
4-595-263-11(1) Copyright 2016 Sony Corporation
41
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a
device with the headset to be able to make a BLUETOOTH connection for the first time.
Before you start pairing operation, make sure that:
Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
The computer is placed within 1 m(3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the computer is on hand.
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset
button for about 2 seconds when the headset is turned off. The headset
has no pairing information), press and hold the
enters pairing mode automatically.
When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the
button for about 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance
“BLUETOOTH pairing”.
2
Resume the computer from sleep mode.
3
Register the headset using the computer.
1. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of
42
the screen), then select [Settings] from the Charm Bar.
2. Select [Change PC settings] of the [Settings] charm.
3. Select [Devices] of [PC settings].
4. Select [Add a device].
5. Select [MDR-1000X].
43
If passkey (*) input is required on the display of the computer, input “0000.”
The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH
connected”.
If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).”
If [MDR-1000X] does not appear on the display, try again from step 3.
*
A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Once BLUETOOTH devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
The headset is already paired with 8 devices and another device is to be paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest
connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the BLUETOOTH device.
When the headset is initialized, all pairing information is deleted.
In this case, delete the pairing information of the headset from the BLUETOOTH device, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Related Topic
How to make a wireless connection to BLUETOOTH devices
Connecting to a paired computer (Windows 8/Windows 8.1)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
Initializing the headset to restore factory settings
4-595-263-11(1) Copyright 2016 Sony Corporation
44
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Pairing and connecting with a computer (Windows 7)
Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a
device with the headset to be able to make a BLUETOOTH connection for the first time.
Before you start pairing operation, make sure that:
Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
The computer is placed within 1 m(3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the computer is on hand.
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset
button for about 2 seconds when the headset is turned off. The headset
has no pairing information), press and hold the
enters pairing mode automatically.
When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the
button for about 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance
“BLUETOOTH pairing”.
2
Resume the computer from sleep mode.
3
Search for the headset using the computer.
1. Click the [Start] button, then [Devices and Printers].
45
2. Click [Add a device].
3. Select [MDR-1000X], then click [Next].
If passkey (*) input is required on the display of the computer, input “0000.”
The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH
connected”.
If they are not connected, see “Connecting to a paired computer (Windows 7).”
If [MDR-1000X] does not appear on the display, try again from step 3.
*
A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Once BLUETOOTH devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
The headset is already paired with 8 devices and another device is to be paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest
connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the BLUETOOTH device.
When the headset is initialized, all pairing information is deleted.
In this case, delete the pairing information of the headset from the BLUETOOTH device, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
46
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Related Topic
How to make a wireless connection to BLUETOOTH devices
Connecting to a paired computer (Windows 7)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
Initializing the headset to restore factory settings
4-595-263-11(1) Copyright 2016 Sony Corporation
47
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Pairing and connecting with a computer (Windows Vista)
Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a
device with the headset to be able to make a BLUETOOTH connection for the first time.
Before you start pairing operation, make sure that:
Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
The computer is placed within 1 m(3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the computer is on hand.
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset
button for about 2 seconds when the headset is turned off. The headset
has no pairing information), press and hold the
enters pairing mode automatically.
When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the
button for about 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance
“BLUETOOTH pairing”.
2
Resume the computer from sleep mode.
3
Register the computer to the headset.
1. Right-click the BLUETOOTH icon on the windows toolbar, then click [Add New Connection].
48
2. Click [Next] in [Add New Connection Wizard].
3. Select [MDR-1000X] in the [Select a device] screen, then click [Next].
If passkey (*) input is required on the display of the computer, input “0000.”
The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH
connected”.
If they are not connected, see “Connecting to a paired computer (Windows Vista).”
If [MDR-1000X] does not appear on the display, try again from step 3.
49
*
A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Once BLUETOOTH devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
The headset is already paired with 8 devices and another device is to be paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest
connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the BLUETOOTH device.
When the headset is initialized, all pairing information is deleted.
In this case, delete the pairing information of the headset from the BLUETOOTH device, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Related Topic
How to make a wireless connection to BLUETOOTH devices
Connecting to a paired computer (Windows Vista)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
Initializing the headset to restore factory settings
4-595-263-11(1) Copyright 2016 Sony Corporation
50
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting to a paired computer (Windows 10)
Before starting the operation, make sure the following:
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Resume the computer from sleep mode.
2
Turn on the headset.
Press and hold the
button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance
“BLUETOOTH connected”.
Use the computer to check whether the connection is established, and if it is not established, proceed to step 3.
If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step.
3
Select the headset using the computer.
1. Right-click the volume icon on the windows toolbar, then click [Playback devices].
51
2. Right-click [MDR-1000X].
If [MDR-1000X] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices].
3. Click [Connect].
The connection is established.
52
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset
button.
is on, you can make an A2DP connection (music playback) by pressing the
Note
If the headset tries to make a connection with a previously connected BLUETOOTH device, you may not be able to connect to the device you
want to. If connection fails, terminate the BLUETOOTH connection from the device that was previously connected.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Pairing and connecting with a computer (Windows 10)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
4-595-263-11(1) Copyright 2016 Sony Corporation
53
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting to a paired computer (Windows 8/Windows 8.1)
Before starting the operation, make sure the following:
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Resume the computer from sleep mode.
2
Turn on the headset.
Press and hold the
button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance
“BLUETOOTH connected”.
Use the computer to check whether the connection is established, and if it is not established, proceed to step 3.
If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step.
3
Select the headset using the computer.
1. Select [Desktop] on the Start screen.
2. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of
the screen), then select [Settings] from the Charm Bar.
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3. Select [Control Panel] in the [Settings] charm.
4. Select [Hardware and Sound], then [Devices and Printers].
5. Right-click [MDR-1000X] in the [Devices and Printers] screen.
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6. Select [Advanced Operation] — [Connect to audio sink device].
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset
button.
is on, you can make an A2DP connection (music playback) by pressing the
Note
If the headset tries to make a connection with a previously connected BLUETOOTH device, you may not be able to connect to the device you
want to. If connection fails, terminate the BLUETOOTH connection from the device that was previously connected.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting to a paired computer (Windows 7)
Before starting the operation, make sure the following:
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Resume the computer from sleep mode.
2
Turn on the headset.
Press and hold the
button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance
“BLUETOOTH connected”.
Use the computer to check whether the connection is established, and if it is not established, proceed to step 3.
If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step.
3
Select the headset using the computer.
1. Click the [Start] button, then [Devices and Printers].
2. Double-click [MDR-1000X] of the device.
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3. Click [Listen to Music].
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset
button.
is on, you can make an A2DP connection (music playback) by pressing the
Note
If the headset tries to make a connection with a previously connected BLUETOOTH device, you may not be able to connect to the device you
want to. If connection fails, terminate the BLUETOOTH connection from the device that was previously connected.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Pairing and connecting with a computer (Windows 7)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting to a paired computer (Windows Vista)
Before starting the operation, make sure the following:
Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH
adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
1
Resume the computer from sleep mode.
2
Turn on the headset.
Press and hold the
button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance
“BLUETOOTH connected”.
Use the computer to check whether the connection is established, and if it is not established, proceed to step 3.
If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step.
3
Select the headset using the computer.
1. Right-click the BLUETOOTH icon on the windows toolbar, then click [Bluetooth Settings].
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2. Double-click [MDR-1000X] in the [Bluetooth Settings] screen.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset
button.
is on, you can make an A2DP connection (music playback) by pressing the
Note
If the headset tries to make a connection with a previously connected BLUETOOTH device, you may not be able to connect to the device you
want to. If connection fails, terminate the BLUETOOTH connection from the device that was previously connected.
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Related Topic
How to make a wireless connection to BLUETOOTH devices
Pairing and connecting with a computer (Windows Vista)
Listening to music from a device connected via BLUETOOTH
Disconnecting BLUETOOTH connection (after use)
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Pairing and connecting with other BLUETOOTH devices
Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection.
You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Before you start pairing operation, make sure that:
The BLUETOOTH device is placed within 1 m(3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the BLUETOOTH device is on hand.
1
Enter pairing mode on this headset.
When you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset
button for about 2 seconds when the headset is turned off. The headset
has no pairing information), press and hold the
enters pairing mode automatically.
When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the
button for about 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance
“BLUETOOTH pairing”.
2
Perform the pairing procedure on the BLUETOOTH device to search for this headset.
[MDR-1000X] will be displayed on the list of detected devices on the screen of the BLUETOOTH device. If not displayed,
repeat from step 1.
3
Select [MDR-1000X].
If passkey (*) input is required on the display of the BLUETOOTH device, input “0000.”
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A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”
*
4
Make the BLUETOOTH connection from the BLUETOOTH device.
Depending on the BLUETOOTH device, the headset may be connected with the device automatically as soon as they are
paired.
When connected, you hear voice guidance “BLUETOOTH connected”.
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
When pairing with a BLUETOOTH device that cannot display a list of detected devices or that has no display, you may pair the device by setting
both the headset and the BLUETOOTH device to pairing mode. At this time, if passkey is set other than “0000” on the BLUETOOTH device,
pairing cannot be done with the headset.
Once BLUETOOTH devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
The headset is already paired with 8 devices and another device is to be paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device with the oldest
connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the BLUETOOTH device.
When the headset is initialized, all pairing information is deleted.
In this case, delete the pairing information of the headset from the BLUETOOTH device, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your BLUETOOTH device.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Related Topic
How to make a wireless connection to BLUETOOTH devices
Connecting to a paired BLUETOOTH device
Listening to music from a device connected via BLUETOOTH
Initializing the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting to a paired BLUETOOTH device
1
Turn on the headset.
Press and hold the
button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance
“BLUETOOTH connected”.
Check the connection status on the BLUETOOTH device. If not connected, proceed to step 2.
2
Make the BLUETOOTH connection from the BLUETOOTH device.
For details, refer to the operating instructions supplied with your BLUETOOTH device.
When connected, you hear voice guidance “BLUETOOTH connected”.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your BLUETOOTH device.
If the BLUETOOTH device was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While
the headset is on, you can make an A2DP connection (music playback) by double-tapping the center of the touch sensor lightly (about 0.4-second
interval).
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Note
If the headset tries to make a connection with a previously connected BLUETOOTH device, you may not be able to connect to the device you
want to. If connection fails, terminate the BLUETOOTH connection from the device that was previously connected.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Pairing and connecting with other BLUETOOTH devices
Listening to music from a device connected via BLUETOOTH
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting the headset to both a music player and a smartphone or mobile
phone
To use a BLUETOOTH music player for listening to music and a BLUETOOTH smartphone for making phone calls, the headset
needs to be connected with each device with a BLUETOOTH connection.
1
Pair the headset with BLUETOOTH devices, respectively.
2
Make an A2DP BLUETOOTH connection between the headset and the BLUETOOTH music player.
3
Make an HFP or HSP BLUETOOTH connection between the headset and the BLUETOOTH smartphone
or mobile phone.
Note
If the smartphone or mobile phone was connected with the headset the last time, an HFP or HSP connection is made automatically when you turn
on the headset. At the same time, an A2DP connection may also be made automatically. If this happens, disconnect the headset from the
smartphone or mobile phone once using the phone, then connect the devices again by repeating the process from step 2.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting the headset to 2 Android smartphones
When you connect the headset to a smartphone, usually the music playback function and the phone call function are both
connected automatically.
To make a multi point connection with 2 smartphones separately, one for listening to music and the other for making phone calls,
change the settings of the smartphones so that only one of the functions is connected for each smartphone.
1
Pair the headset with both smartphones, respectively.
2
Use one of the smartphones to establish a BLUETOOTH connection with the headset.
3
On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio]
(A2DP).
Example: To connect “Media audio” (A2DP) only
Touch [Settings] - [Bluetooth] - the setting icon next to [MDR-1000X].
On the [Paired Bluetooth device] screen, uncheck [Phone audio].
4
Terminate the BLUETOOTH connection of the smartphone.
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5
Use the other smartphone to establish a BLUETOOTH connection to the headset.
6
In the same way, uncheck the function that you did not uncheck in step 3.
7
Use the first smartphone to establish a BLUETOOTH connection again.
Both smartphones are connected to the headset with only one function enabled.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Connecting the headset to an Android smartphone and an iPhone
When you connect the headset to a smartphone, usually the music playback function and the phone call function are both
connected automatically. To make a multi point connection using an Android smartphone and an iPhone separately for listening to
music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected.
Connect the Android smartphone first, and then connect the iPhone.
You cannot set the iPhone to connect one function only.
1
Pair the headset with both Android smartphone and iPhone, respectively.
2
Use the Android smartphone to establish a BLUETOOTH connection with the headset.
3
On the Android smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media
audio] (A2DP).
Example: To connect “Media audio” (A2DP) only
Touch [Settings] - [Bluetooth] - the setting icon next to [MDR-1000X].
On the [Paired Bluetooth device] screen, uncheck [Phone audio].
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4
Use the iPhone to establish a BLUETOOTH connection to the headset.
The iPhone is connected to the headset with both functions, but you can only use the function that you unchecked in step 3.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
Note
If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an
iPhone.
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Wireless Noise Canceling Stereo Headset
MDR-1000X
Using the supplied headphone cable
You can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and turn the
headset on. The headset supports high resolution audio playback when connecting via the supplied headphone cable and turned
on.
1
Connect a playback device to the INPUT jack with the supplied headphone cable.
Note
Make sure you connect the L-shaped plug to the playback device.
Use the supplied headphone cable only.
Make sure you insert the plug firmly.
The BLUETOOTH function cannot be used.
The touch sensor cannot be used.
Hint
When the headset is turned off, you can use it as ordinary headphones. The headset can be charged while in use. To enjoy high resolution audio
music, turn it on.
When the noise canceling function is turned on, the headset turns off automatically if you disconnect the headphone cable.
When an incoming call arrives, a ring tone will be heard via the headphones. Answer the call using your smartphone or mobile phone, and talk
using the microphone of the phone. You can hear the voice of the caller from the headphones.
If you disconnect the headphone cable from the smartphone or mobile phone, you can talk using the microphone and speaker of the phone.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Listening to music from a device connected via BLUETOOTH
You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The
BLUETOOTH device is required to support the following BLUETOOTH profiles.
A2DP (Advanced Audio Distribution Profile):
enables you to enjoy high-quality audio content wirelessly.
AVRCP (Audio Video Remote Control Profile):
enables you to adjust volume, etc.
The operation may vary depending on the BLUETOOTH device. Refer to the operating instructions supplied with your
BLUETOOTH device.
1
Connect the headset to a BLUETOOTH device.
2
Wear the headset.
Adjust the length of the headband.
indication on your left ear and
indication on your right ear. The
unit of the headset has a
Put the headset with
tactile dot. Be careful not to come in contact with the touch sensor when you wear the headset.
A: Tactile dot
B: Touch sensor
3
Play back music or video on the BLUETOOTH device.
Adjust the volume on the BLUETOOTH device.
4
Control the volume by operating the touch sensor.
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To increase the volume: Swipe up repeatedly until the volume reaches the desired level.
To decrease the volume: Swipe down repeatedly until the volume reaches the desired level.
If you hold your finger to the touch sensor after swiping up or down, the volume continues to change.
When the volume reaches the maximum or minimum, an alarm sounds.
Note
If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset.
Hint
The headset supports SCMS-T content protection. You can enjoy music, etc., from a device such as a mobile phone or portable TV that supports
SCMS-T content protection.
Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the BLUETOOTH device.
Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume of
music playback, and vice versa.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Controlling the audio device (BLUETOOTH connection)
Using the noise canceling function
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About the Automatic AI noise canceling function
Switching the sound quality mode
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Controlling the audio device (BLUETOOTH connection)
If the BLUETOOTH device supports AVRCP, you can control it by the headset. The functions available may vary depending on
the BLUETOOTH device. Refer to the operating instructions supplied with your BLUETOOTH device.
The touch sensor works as follows according to how you operate the touch sensor.
Play/Pause: Double-tap lightly (about 0.4-second interval).
Next track: Swipe forward.
Previous track: Swipe backward.
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Fast-forward: Swipe forward and hold. (It takes a while until fast-forwarding starts.) Release at the desired playback point.
Fast-reverse: Swipe backward and hold. (It takes a while until fast-reversing starts.) Release at the desired playback point.
To increase the volume: Swipe up repeatedly until the volume reaches the desired level.
To decrease the volume: Swipe down repeatedly until the volume reaches the desired level.
If you hold your finger to the touch sensor after swiping up or down, the volume continues to change.
Note
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If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset.
The available functions may vary depending on the BLUETOOTH device. When you operate as illustrated above, it may operate differently or may
not work at all.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Disconnecting BLUETOOTH connection (after use)
1
If using a device that supports one-touch connection (NFC), touch the device to the headset again.
(Unlock the screen of the device if it is locked.) If using a device that does not support one-touch
connection (NFC), operate from the BLUETOOTH device.
When disconnected, you hear voice guidance “BLUETOOTH disconnected”.
2
Press and hold the
button on the headset for about 2 seconds to turn off the headset.
You hear voice guidance “Power off”.
Hint
When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device.
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Wireless Noise Canceling Stereo Headset
MDR-1000X
Noise canceling function
The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling
signal to the headset.
Note
The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard.
Depending on how you wear the unit, the noise canceling effect may vary or a beeping sound (howling) may occur. In these cases, take off the unit
and put it on again.
The noise canceling function works for noise in the low frequency band primarily. Although noise is reduced, it is not canceled completely.
When you use the unit in a train or a car, noise may occur depending on street conditions.
Mobile phones may cause interference and noise. Should this occur, locate the unit further away from the mobile phone.
Do not cover the microphones of the unit with your hands. The noise canceling function or the Ambient Sound Mode may not work properly, or a
beeping sound (howling) may occur. In these cases, take your hands off of the microphones of the unit.
A: Microphones
Related Topic
Using the noise canceling function
About the Automatic AI noise canceling function
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Using the noise canceling function
If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise.
1
Press and hold the
headset.
button for about 2 seconds when the headset is turned off to turn on the
You hear voice guidance “Power on”.
The noise canceling function is turned on automatically when you turn on the headset.
When the noise canceling function is turned on, the indicator (green) on the NC button lights up.
To turn off the noise canceling function
Press the NC button. The indicator (green) on the NC button flashes. You hear voice guidance “Noise canceling off”. (To turn
on the function, press the NC button again. You hear voice guidance “Noise canceling on”.)
Note
When the headset is connected with the headphone cable and the noise canceling function is turned on, the indicator on the
button turns off.
Hint
If you use the noise canceling function with a BLUETOOTH connection, the noise canceling function is on even if you connect the supplied
headphone cable.
When you are using the supplied headphone cable, press and hold the
headset as ordinary wired headphones.
button for about 2 seconds to turn off the headset. You can use the
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To enjoy high resolution audio music, turn the headset on.
Related Topic
Noise canceling function
About the Automatic AI noise canceling function
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
About the Automatic AI noise canceling function
The Automatic AI (Artificial Intelligence) Noise Canceling function constantly analyzes environmental ambient sound components
and automatically selects the most effective noise canceling mode.
Noise canceling mode types
NC Mode A
Noise mainly in an airplane is effectively reduced.
NC Mode B
Noise mainly in a bus or a train is effectively reduced.
NC Mode C
Noise mainly found in an office environment (PC, copier, air ventilation, etc.) is effectively reduced.
Related Topic
Noise canceling function
Using the noise canceling function
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Optimizing the noise canceling function to suit the wearer (Personal NC
Optimizer)
This function analyzes the wearing condition such as the face shape, hair style, and presence or absence of eyeglasses to
optimize the noise canceling performance. It is recommended that you perform this function when using the headset for the first
time.
1
Make sure that the noise canceling function is turned on (the indicator (green) lights up).
2
Wear the headset.
3
Press and hold the NC button until you hear voice guidance “Optimizer start” (for about two seconds).
While optimizing, you will hear test sounds.
When the optimizing process is finished, you will hear voice guidance “Optimizer finished”.
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Hint
When the wearing condition has been changed, such as you have changed your hair style or taken off eyeglasses, it is recommended that you
perform the Personal NC Optimizer again.
Note
When performing the Personal NC Optimizer, wear the headset in the actual use condition. Do not touch the headset while performing the
optimizer.
If the headset receives another operation while performing the Personal NC Optimizer, the optimizing is canceled.
The Personal NC Optimizer is performed only when the noise canceling function is turned on.
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Wireless Noise Canceling Stereo Headset
MDR-1000X
Switching the sound quality mode
The sound quality is set to the “Priority on sound quality” mode as the default setting.
When using an AAC, aptX, or LDAC compatible device, use with the “Priority on sound quality” mode.
If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode.
Sound quality and indicator (blue) of each mode
When you switch the sound quality mode, the indicator flashes in blue to show the current sound quality mode.
“Priority on sound quality” mode: 3 times
--SBC, AAC, aptX, or LDAC is selected automatically.
“Priority on stable connection” mode: 1 time
SBC
1
Turn on the headset by pressing the
down.
button for more than 2 seconds while holding the NC button
To check the sound quality mode
While the headset is powered on, press and hold the
button, then press the NC button within 2 seconds (before the power is
turned off). The indicator will flash in blue 3 times (“Priority on sound quality” mode) or 1 time (“Priority on stable connection”
mode).
Note
When you turn on the headset by pressing the
button only, the indicator (blue) flashes two times to indicate the power-on, but the headset
does not indicate the sound quality mode with flashes of the indicator (blue).
The playback time may become shorter, depending on the sound quality and the conditions under which you are using the headset.
Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur, even if the “Priority on stable
connection” mode is selected.
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Wireless Noise Canceling Stereo Headset
MDR-1000X
Checking the sound quality mode
When you switch the sound quality mode, the indicator flashes in blue to show the current sound quality mode.
button, then press the NC button within 2 seconds (before the power is
When the headset is powered on, press and hold the
turned off), then the indicator flashes in blue to show the current sound quality mode.
“Priority on sound quality” mode: 3 times
--
--
SBC, AAC, aptX, or LDAC is selected automatically.
“Priority on stable connection” mode: 1 time
SBC
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Wireless Noise Canceling Stereo Headset
MDR-1000X
Listening to ambient sound during music playback (Ambient Sound Mode)
You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying music.
Select one of two modes based on the sound you want to listen to: normal mode and voice mode.
To activate the Ambient Sound Mode
Press the AMBIENT SOUND button repeatedly.
A: AMBIENT SOUND button
Each time you press the button, the Ambient Sound Mode changes as follows:
Normal mode: While listening to music, you can hear ambient sound as if you were not wearing the headset. The indicator
(yellow) lights up. You hear voice guidance “Ambient sound normal”.
Voice mode: While listening to music, you can notice sounds such as train announcements. The indicator (yellow) flashes. You
hear voice guidance “Ambient sound voice”.
To deactivate the Ambient Sound Mode
Press the NC button. The noise canceling function is turned on. You hear voice guidance “Noise canceling on”.
Note
Depending on the ambient condition and type/volume of the audio played back, ambient sound may not be heard even if you use the Ambient
Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound, such as a road with car
traffic.
If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly.
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Wireless Noise Canceling Stereo Headset
MDR-1000X
Listening to ambient sound quickly (Quick Attention Mode)
This function turns down music, call sound, and ringtone to allow ambient sound to be heard easily. It is useful when you want to
listen to a train announcement, etc.
To activate the Quick Attention Mode
Touch the whole right touch sensor. The Quick Attention Mode is activated while the whole right touch sensor is touched.
The indicator (yellow) on the AMBIENT SOUND button flashes quickly.
A: Touch sensor
To deactivate the Quick Attention Mode
Move your hand off the touch sensor.
Note
Touch the touch sensor correctly. If you touch as follows, the function may not work properly.
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The whole touch sensor is not covered.
The touch sensor is not touched.
Depending on the ambient condition and type/volume of the played back audio, ambient sound may not be heard even if you use the Quick
Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound, such as a road with car
traffic.
If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly.
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Wireless Noise Canceling Stereo Headset
MDR-1000X
Supported codecs
A codec is an audio coding algorithm used when transmitting sound via a BLUETOOTH connection.
The headset supports the following 4 codecs for music playback via an A2DP connection: SBC, AAC, aptX, and LDAC.
SBC
This is an abbreviation for Subband Codec.
This is the standard audio coding technology used by BLUETOOTH devices.
All BLUETOOTH devices support SBC.
AAC
This is an abbreviation for Advanced Audio Coding.
AAC is mainly used by Apple products such as iPhones, and it provides higher sound quality than that of SBC.
aptX
This is an audio coding technology.
aptX is used by some Android smartphones, and it provides a lower compression rate and higher sound quality than that of
SBC.
LDAC
LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio
content, even over a BLUETOOTH connection.
Unlike other BLUETOOTH compatible coding technologies such as SBC, it operates without any down-conversion of the HiRes Audio content (*), and allows approximately three times more data (**) than those other technologies to be transmitted
over a BLUETOOTH wireless network with unprecedented sound quality, by means of efficient coding and optimized
packetization.
*
**
excluding DSD format contents
in comparison with SBC when the bitrate of 990 kbps (96/48 kHz) or 909 kbps (88.2/44.1 kHz) is selected
With the headset set to the “Priority on sound quality” mode, when music in one of the above codecs is transmitted from a
connected device, the headset switches to that codec automatically and plays back the music in the same codec.
However, depending on the device to be connected with the headset, you may need to set the device beforehand to listen to
music in a different codec on the headset, even if the device supports a codec of higher sound quality than SBC.
Refer to the operating instructions supplied with the device regarding setting the codec.
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Receiving a call
You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands-free
Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your
smartphone or mobile phone.
Ring tone
When an incoming call arrives, a ring tone will be heard from the headset, and the indicator (blue) flashes quickly.
You will hear either of following ring tones, depending on your smartphone or mobile phone.
Ring tone set on the headset
Ring tone set on the smartphone or mobile phone
Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection
1
Connect the headset to a smartphone or mobile phone beforehand.
2
When you hear a ring tone, double-tap the touch sensor lightly (about 0.4-second interval) and receive
the call.
When an incoming call arrives even while you are listening to music, playback pauses and a ring tone will be heard from the
headset.
A: Microphone
If no ring tone is heard via the headset
The headset may not be connected with the smartphone or mobile phone with HFP or HSP. Check the connection status
on the smartphone or mobile phone.
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If playback does not pause automatically, operate the headset to pause playback.
3
Control the volume by operating the touch sensor.
To increase the volume: Swipe up repeatedly until the volume reaches the desired level.
To decrease the volume: Swipe down repeatedly until the volume reaches the desired level.
If you hold your finger to the touch sensor after swiping up or down, the volume continues to change.
When the volume reaches the maximum or minimum, an alarm sounds.
4
To end the call, double-tap the touch sensor lightly again.
If you received a call during music playback, music playback resumes automatically.
Note
Depending on the smartphone or mobile phone, playback may not resume automatically even if you finish the call.
Use a smartphone or mobile phone at least 50 cm(19 3/4 in.) away from the headset. Noise may result if the headset and the smartphone or
mobile phone are too close.
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Hint
Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP connection, switch the
call device to the headset by holding your finger to the touch sensor until the device is switched or by using your smartphone or mobile phone.
If you adjust the volume on the headset when not talking, the music playback volume is adjusted.
Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume of
music playback, and vice versa.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Making a call
Functions for a phone call
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Making a call
You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands-free
Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your
smartphone or mobile phone.
1
Connect the headset to a smartphone or mobile phone beforehand.
2
Operate your smartphone or mobile phone to make a call.
When you make a call, the dial tone is heard from the headset.
If you make a call while you are listening to music, playback pauses.
If no dial tone is heard via the headset, switch the call device to the headset using your smartphone or mobile phone or by
holding your finger to the touch sensor until the device is switched.
A: Microphone
3
Control the volume by operating the touch sensor.
To increase the volume: Swipe up repeatedly until the volume reaches the desired level.
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To decrease the volume: Swipe down repeatedly until the volume reaches the desired level.
If you hold your finger to the touch sensor after swiping up or down, the volume continues to change.
When the volume reaches the maximum or minimum, an alarm sounds.
4
To end the call, double-tap the touch sensor lightly again.
If you made a call during music playback, music playback resumes automatically.
Note
Use a smartphone or mobile phone at least 50 cm(19 3/4 in.) away from the headset. Noise may result if the headset and the smartphone or
mobile phone are too close.
Hint
Volume for a call can be adjusted during a telephone conversation only.
Volume for a call and listening to music can be adjusted independently. Even if you change the volume while playing back music, the volume of a
call does not change.
Related Topic
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How to make a wireless connection to BLUETOOTH devices
Receiving a call
Functions for a phone call
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Functions for a phone call
The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is
the same, functions may vary depending on the smartphone or mobile phone.
Refer to the operating instructions supplied with your smartphone or mobile phone.
Supported profile: HFP
During standby/music playback
Hold your finger to the touch sensor to start the voice dial function of the smartphone/cell phone (*) or activate Siri of the
iPhone/iPad.
Outgoing call
Double-tap the touch sensor lightly (about 0.4-second interval) to cancel an outgoing call.
Hold your finger to the touch sensor until the call device is switched between the headset and the smartphone or mobile
phone.
Incoming call
Double-tap the touch sensor lightly to answer a call.
Hold your finger to the touch sensor to reject a call.
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During call
Double-tap the touch sensor lightly to finish a call.
Hold your finger to the touch sensor until the call device is switched between the headset and the smartphone or mobile
phone.
Supported profile: HSP
Outgoing call
Double-tap the touch sensor lightly to cancel an outgoing call. (*)
Incoming call
Double-tap the touch sensor lightly to answer a call.
During call
Double-tap the touch sensor lightly to finish a call. (*)
*
Some devices may not support this function.
Related Topic
Receiving a call
Making a call
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Using the voice assist function (Siri)
By using the Siri feature that comes with iPhone/iPad, you can speak to the headset’s microphone to operate the iPhone/iPad.
The following shows how to use Siri.
1
Turn Siri on.
On iPhone/iPad, select [Settings] — [General] — [Siri] to turn Siri on.
The operation above is an example. For details, refer to the operating instructions of the iPhone/iPad.
Note: For details on Siri, refer to the operating instructions or support website of the iPhone/iPad.
2
Connect the headset to the iPhone/iPad via BLUETOOTH.
3
When the iPhone/iPad is in standby or playing music, hold your finger to the touch sensor to activate
Siri.
You hear a startup sound.
4
Make a request to Siri through the headset’s microphone.
For details on Siri, such as apps which work with Siri, refer to the operating instructions of the iPhone/iPad.
5
To continue to request, double-tap the touch sensor lightly before Siri is deactivated.
* After activating Siri, when a certain time has passed without requests, a beep will sound and Siri will be deactivated.
Note
Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone/iPad’s [Allow “Hey Siri”] setting is on.
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Precautions
Note on static electricity
Static electricity accumulated in the body may cause mild tingling in your ears. To minimize the effect, wear clothes made from
natural materials.
Others
If you paste stickers, etc. on the touch sensor, the touch sensor may not operate correctly.
Do not place this headset in a place exposed to humidity, dust, soot or steam, or subject to direct sunlight. Do not leave the
headset in a car for a long time. It may cause a malfunction.
Using the BLUETOOTH device may not function on mobile phones, depending on radio wave conditions and location where
the device is being used.
Listening with this headset at high volume may affect your hearing. For traffic safety, do not use this headset while driving or
cycling.
Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound, such as at railroad
crossings, train station platforms, pedestrian crossings, and construction sites.
Do not put weight or pressure on this headset as it may cause the headset to deform during long storage.
Do not subject the headset to excessive shock.
Clean the headset with a soft dry cloth.
Do not expose the headset to water. The headset is not waterproof. Remember to follow the precautions below.
Be careful not to drop the headset into a sink or other container filled with water.
Do not use the headset in humid locations or bad weather, such as in the rain or snow.
Do not get the headset wet. If you touch the headset with wet hands, or put the headset in a damp article of clothing, the
headset may get wet and this may cause a malfunction of the headset.
If you experience discomfort after using the BLUETOOTH device, stop using the BLUETOOTH device immediately. Should any
problem persist, consult your nearest Sony dealer.
The earpads may deteriorate due to long-term storage or use.
Optional replacement earpads can be ordered from your nearest Sony dealer.
If you have any questions or problems concerning this headset that are not covered in this manual, please consult your
nearest Sony dealer.
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What is BLUETOOTH wireless technology?
BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital
devices, such as a computer and digital camera. BLUETOOTH wireless technology operates within a range of about 10 m(30
feet).
Connecting two devices as necessary is common, but some devices can be connected to multiple devices at the same time.
You do not need to use a cable for connection, nor is it necessary for the devices to face one another, such is the case with
infrared technology. For example, you can use such a device in a bag or pocket.
BLUETOOTH is an international standard supported by thousands of companies worldwide.
Communication system and compatible BLUETOOTH profiles of the unit
Profile is standardization of the function for each BLUETOOTH device specification. The unit supports the following BLUETOOTH
version and profiles:
Communication system:
BLUETOOTH Specification Ver. 4.1
Compatible BLUETOOTH profiles:
A2DP (Advanced Audio Distribution Profile): Transmitting or receiving audio content of high-quality.
AVRCP (Audio Video Remote Control Profile): Controlling A/V equipment; pausing, stopping, starting playback, etc.
HSP (Headset Profile)(*): Talking on the phone/Operating the phone.
HFP (Hands-free Profile)(*): Talking on the phone/Operating the phone by hands-free.
*
When you use a BLUETOOTH mobile phone supported by both HFP (Hands-free Profile) and HSP (Headset Profile), set it to HFP.
Maximum communication range
Use the devices within a range of about 10 m(30 feet) of line of sight.
Maximum communication range may shorten under the following conditions.
There is an obstacle such as a person, metal, or wall between this unit and the BLUETOOTH device.
A Wi-Fi device is in use near this unit.
A microwave oven is in use near this unit.
A device that generates electromagnetic radiation is in use near this unit.
Interference from other devices
Because BLUETOOTH uses 2.4 GHz, the same frequency as some Wi-Fi (IEEE802.11b/g/n), a Wi-Fi device used nearby may
cause interference: resulting in noise, an invalid connection, or deterioration of communication speed. In such a case, perform the
following.
Use this unit at least 10 m(30 feet) away from the Wi-Fi device.
If this unit is used within 10 m(30 feet) of a Wi-Fi device, turn off the Wi-Fi device.
Bring the headset and the BLUETOOTH device closer together.
Interference to other devices
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Microwaves emitting from a BLUETOOTH device may affect the operation of electronic medical devices. Turn off this unit and
other BLUETOOTH devices in the following locations, as it may cause an accident.
where inflammable gas is present, in a hospital, train, airplane, or a gas station
near automatic doors or a fire alarm
Note
To be able to use the BLUETOOTH function, the BLUETOOTH device to be connected requires the same profile as this unit. Note also that even if
the same profile exists, devices may vary in function depending on their specifications.
Due to the characteristic of BLUETOOTH wireless technology, the sound played on this unit is slightly delayed from the sound played on the
BLUETOOTH device during talking on the telephone or listening to the music.
This unit supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH
wireless technology is used, but security may not be enough depending on the setting. Be careful when communicating using BLUETOOTH
wireless technology.
We do not take any responsibility for the leakage of information during BLUETOOTH communication.
A device featuring the BLUETOOTH function is required to conform to the BLUETOOTH standard specified by Bluetooth SIG, Inc. and be
authenticated. Even if the connected device conforms to the above mentioned BLUETOOTH standard, some devices may not be connected or
work correctly, depending on the features or specifications of the device.
Noise or sound skips may occur depending on the BLUETOOTH device connected with this unit, the communication environment or the usage
environment.
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Trademarks
The BLUETOOTH word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation
is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Android and Google Play are trademarks of Google Inc.
iPad, iPhone, iPod touch and Siri are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft, Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Mac and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.
Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with
permission. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other
countries, used with permission.
The LDAC name and logo is a trademark of Sony Corporation.
Other trademarks and trade names are those of their respective owners.
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Customer support websites
Please access the following support website to get the support information about your headset:
For customers in the U.S.A:
http://esupport.sony.com/
For customers in Canada:
http://esupport.sony.com/CA/
For customers in Latin America:
http://esupport.sony.com/LA/
For customers in European countries:
www.sony.eu/support
For customers in China:
https://service.sony.com.cn/
For customers in other countries/regions:
http://www.sony-asia.com/
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What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Connect the headset to a computer to charge the battery.
You may be able to resolve some issues by charging the battery.
Reset the headset.
Initialize the headset.
This operation resets volume settings, etc., and deletes all pairing information.
Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.
Related Topic
Charging the headset
Customer support websites
Resetting the headset
Initializing the headset to restore factory settings
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The headset is not turned on.
Charge the battery of the headset.
The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on
the headset again.
Related Topic
Charging the headset
Checking the remaining battery charge
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Charging cannot be done.
Check that you are using the micro-USB cable supplied.
Check that the micro-USB cable is connected to the headset and the computer firmly.
Check that the computer is turned on.
Check that the computer is not in standby, sleep or hibernation mode.
When using Windows 8.1 update using Windows Update.
Related Topic
Charging the headset
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Charging time is too long.
Check that the headset and the computer are directly connected, not via a USB hub.
Related Topic
Charging the headset
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The headset cannot be recognized by a computer.
The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable again.
Check that the headset and the computer are directly connected, not via a USB hub.
A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available.
Try the USB connection procedure again in cases other than those stated above.
Check that you are using the micro-USB cable supplied.
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The remaining battery charge of the headset is not displayed on the screen of an
iPhone, iPad, or iPod touch.
The remaining battery charge is shown only on the screen of an iPhone, iPad, or iPod touch (iOS 5.0 or later) that supports
HFP (Hands-free Profile).
Make sure that the iPhone, iPad or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery
charge will not be displayed correctly.
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No sound
Check that both the headset and the connected device (i.e., smartphone) are turned on.
An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the BLUETOOTH
device and make an A2DP BLUETOOTH connection.
Turn up the volume of the headset and the connected device (i.e., smartphone).
Check that the connected device is playing back.
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a BLUETOOTH
device.
Pair the headset and the BLUETOOTH device again.
Check that the headphone cable is connected firmly.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Listening to music from a device connected via BLUETOOTH
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Low sound level
Turn up the volume of the headset and the connected device.
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Low sound quality
Turn down the volume of the connected device.
Keep the headset away from a microwave oven, Wi-Fi device, etc.
Bring the headset and the BLUETOOTH device closer together. Remove any obstacles between the headset and the
BLUETOOTH device.
Keep the headset away from a TV.
Switch the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set.
If you connect a device with a built-in radio or tuner to the headset, broadcasts may not be received, or sensitivity may be
reduced. Locate the headset farther away from the device and check that you can listen to the broadcasts satisfactorily.
If you have previously connected the headset to this BLUETOOTH device, only an HFP/HSP BLUETOOTH connection may be
made when the headset is turned on. If this happens, use the BLUETOOTH device and make an A2DP BLUETOOTH
connection.
When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a
connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is
not a malfunction.
If the sound quality does not improve after a few seconds, double-tap the touch sensor lightly (about 0.4-second interval) of
the headset. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your
computer for computer operation.
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Sound skips frequently during playback.
Set the headset to the “Priority on stable connection” mode. For details, refer to “Switching the sound quality mode.”
Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the
headset. The antenna of the headset is built into the part shown in the dotted line below.
A: Location of the built-in antenna
BLUETOOTH communications may be disabled, or noise or audio dropout may occur under the following conditions.
There is a human body between the headset and the BLUETOOTH device. This situation may be improved by placing the
BLUETOOTH device facing the antenna of the headset.
There is an obstacle, such as metal or wall, between the headset and the BLUETOOTH device.
A device using 2.4 GHz frequency, such as a Wi-Fi device, cordless telephone, or microwave oven, is in use near this
headset.
The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC
on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device.
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The noise canceling effect is not sufficient.
Make sure that the noise canceling function is turned on (the indicator (green) lights up).
Adjust the earpad position to fit your ears.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is
not as effective for higher frequencies, such as human voices.
Related Topic
Noise canceling function
Using the noise canceling function
About the Automatic AI noise canceling function
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Pairing cannot be done.
Bring the headset and the BLUETOOTH device within 1 m(3 feet) from each other.
When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode
automatically. Pair the headset with a BLUETOOTH device. When you want to pair a 2nd or subsequent device, press and
button of the headset for about 7 seconds to enter pairing mode.
hold the
When you pair the headset with devices again after initializing or repairing the headset, information for pairing with the
headset remaining on the iPhone or other device may prevent you from pairing them successfully. In this case, delete the
pairing information of the headset from the device, and then pair them again.
Related Topic
About the indicator
How to make a wireless connection to BLUETOOTH devices
Initializing the headset to restore factory settings
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Unable to connect the headset to a BLUETOOTH device with one-touch
connection (NFC)
Keep the smartphone close to the headset until the smartphone reacts. If you fail to connect, move the smartphone slowly on
the N-Mark of the headset.
Check that the NFC function of the smartphone is set to on.
If the smartphone is in a case, remove it.
NFC reception sensitivity varies depending on the device. If you repeatedly fail to connect the headset with a smartphone by
one touch, connect it to the headset by on-screen operation on the smartphone.
You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on. Finish
charging first, and then make the one-touch connection (NFC).
You are using a smartphone with Android 2.3.3 up to Android 4.0.4, but has not installed the one-touch connection app “NFC
Easy Connect.”
You cannot make a one-touch connection (NFC) when the headphone cable is connected to the INPUT jack. Remove the
headphone cable from the headset.
Related Topic
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1)
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Unable to make a BLUETOOTH connection
Check that the headset is turned on.
Check that the BLUETOOTH device is turned on and the BLUETOOTH function is on.
Connection with the BLUETOOTH device may not be memorized on the headset. Make a BLUETOOTH connection from the
BLUETOOTH device to the headset soon after pairing is complete.
The BLUETOOTH device is in sleep mode.
The BLUETOOTH connection is terminated. Make the BLUETOOTH connection again.
Related Topic
About the indicator
How to make a wireless connection to BLUETOOTH devices
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Distorted sound
Keep the headset away from a microwave oven, Wi-Fi device, etc.
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The BLUETOOTH wireless communication range is short, or the sound skips.
Set the headset to the “Priority on stable connection” mode. For details, refer to “Switching the sound quality mode.”
Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the
headset. The antenna of the headset is built into the part shown in the dotted line below.
A: Location of the built-in antenna
BLUETOOTH communications may be disabled, or noise or audio dropout may occur under the following conditions.
There is a human body between the headset and the BLUETOOTH device. This situation may be improved by placing the
BLUETOOTH device facing the antenna of the headset.
There is an obstacle, such as metal or wall, between the headset and the BLUETOOTH device.
A device using 2.4 GHz frequency, such as a Wi-Fi device, cordless telephone, or microwave oven, is in use near this
headset.
The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC
on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device.
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The headset does not operate properly.
Reset the headset. Pairing information is not deleted by this operation.
If you cannot use the headset even after resetting it, initialize the headset.
Related Topic
Resetting the headset
Initializing the headset to restore factory settings
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No voice from callers
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the headset and the connected device (i.e., smartphone).
Check that output of the BLUETOOTH device is set for the headset.
Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device.
If you are listening to music using the headset, stop playback, double-tap the touch sensor lightly and talk.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Receiving a call
Making a call
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Low voice from callers
Turn up the volume of the headset and the connected device.
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Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Resetting the headset
If the headset cannot be turned on, or if it cannot be operated even when it is turned on, connect the headset to a booted
button and NC button simultaneously. The headset will be
computer using the supplied micro-USB cable, then press the
reset. Pairing information is not deleted.
To charge the headset after resetting, disconnect and reconnect the micro-USB cable.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Related Topic
Initializing the headset to restore factory settings
4-595-263-11(1) Copyright 2016 Sony Corporation
127
Help Guide
Wireless Noise Canceling Stereo Headset
MDR-1000X
Initializing the headset to restore factory settings
Disconnect the micro-USB cable, turn off the headset, then press and hold the
button and AMBIENT SOUND button
simultaneously for more than 7 seconds.
), and the headset is reset to the factory settings. All pairing information is
The indicator (blue) flashes 4 times (
deleted.
If the headset does not operate correctly even after initializing, consult your nearest Sony dealer.
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